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1
Bokhari, Rahat Hussain. "User participation and user satisfaction in information systems development." Thesis, Brunel University, 2001. http://bura.brunel.ac.uk/handle/2438/5153.
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Information Systems (IS) are being developed and used in organizations to achieve their business goals and to enhance organizational effectiveness. The rate of systems success is questionable. One of the causes of IS failures might be user dissatisfaction with the systems. The success of an Information System is difficult to measure directly, so user satisfaction and system usage are frequently used as surrogate measures of system success. User participation in IS development has been advocated to achieve user satisfaction with the system and consequently system success. Past research findings about the effect of user participation on user satisfaction leading to system success are mixed and inconclusive. Past research has not been successful in showing whether user participation in IS development is necessary or not. So further research in this respect is justifiable. This thesis investigated the effect of user participation/involvement on user satisfaction. The effect of user expectations, and user-developer effective communications on user satisfaction has also been explored. A research model was proposed to proceed with this research. Meta-Analysis was carried out to investigate the relationship between user participation, user expectations and user-developer effective communication each with user satisfaction respectively. This thesis found some relationship of these factors with user satisfaction. The strength of the relationship (i. e. correlation 'r') was found to be 'medium' but not large'. The results also show that user involvement has a larger correlation with user satisfaction as opposed to user participation. The findings not only lead to the conclusions that user participation/involvement, user expectations, and user-developer effective communication have positive relationship with user satisfaction, but also contribute to the existing alternative views among IS researchers. The relationship between system usage and user satisfaction was found to be positive and of 'medium' strength and contrasts with the prevailing view that no correlation exists between them. So research findings are not only useful to resolve controversies that exists in past research but also lead to conclusions that user participation may contribute towards successful IS development and consequently user satisfaction with IS. Further, the causes of the emergence of unrealistic user expectations are explored and suggestions for future research are made.
2
Herald, William Joseph. "An analysis of factors influencing general user information satisfaction including system-specific user information satisfaction." Connect to resource, 1996. http://rave.ohiolink.edu/etdc/view.cgi?acc%5Fnum=osu1267623116.
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3
Elhorr, Suzanne. "The three dimensional relation between user system experience, user satisfaction, and user acceptance." Thesis, Blekinge Tekniska Högskola, Institutionen för datalogi och datorsystemteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-12957.
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Context. The subject presented in this research is the fact that people resist IT induced change and want to maintain their current situation when implementing a new information system. If no strategy is set to deal with it, resistance to change leads to Information System failure. Objectives. In this study, the author is investigating how to anticipate and handle resistance to change when implementing a new information system in order to succeed. This is followed by introducing the factors affecting user satisfaction which in turn affects user acceptance. Methods The data collection involves interviews in order to assemble appropriate, justifiable and relevant data, in addition to surveys to measure and validate the hypotheses in this thesis. The banking sector in Lebanon was selected as a source of data collection. Results. Three factors Perceived ease of use(PEOU), Perceived Usefulness (PU), and User Involvement react together to satisfy user and hence to make the user accept change. Conclusions. Based on the studies conducted so far with respect to this topic, there exists an indirect relationship between the three factors discussed in this thesis, the user satisfaction, and the user acceptance. The more the user finds the system easy to use (simple way of work with less efforts) and useful (the extent to which person’s work is improved) and the more he/sh is involved, the more he is satisfied and hence the more he is willing to accept the change and causes system success.
4
Gatian, Amy Elizabeth Williams. "User information satisfaction (UIS) and user productivity: an empirical examination." Diss., Virginia Polytechnic Institute and State University, 1989. http://hdl.handle.net/10919/54361.
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In this research the relationships between user information satisfaction (UIS) and user productivity were examined. Two users groups were used to test the following hypotheses:
H₁A: There is no relationship between UIS and perceptions of decision-making quality for academic department heads.
H₁B: There is no relationship between UIS and perceptions of decision-making quality for managers within the controller’s office.
H₂: There is no relationship between UIS and objectively measured productivity for managers within the controller’s office.
H₃: There is no relationship between UIS and a user’s length of experience with a system.
H₄A: There is no relationship between UIS and a user’s age.
H₄B: There is no relationship between UIS and a user’s sex.
H₄C: There is no relationship between UIS and a user’s level of education.
Data utilized in testing the hypotheses were collected with a packet of six questionnaires mailed to the controllers of 100 universities. Usable responses were obtained from 107 of 300 controller’s office managers and 77 of 300 academic users. H₁A, H₁B and H₂ were tested with canonical correlation analysis. H₃, H₄A, H₄B and H₄C were tested with multiple regression.
The findings can be summarized as follows:
1. Satisfaction with computer processing was correlated with making better operating budget decisions for both groups and helping academic users track activities in research, grant and designated gift accounts.
2. Satisfaction with system related problem finding was correlated with elimination of steps and making jobs easier for managers, and with helping academic users track activity in research accounts, and to feel they have benefited overall from FRS.
3. Satisfaction with the linear combination of inputs and problem finding was correlated with financial transactions per full time employee equivalents (FTE), late internal reports per total internal reports and number of ledger accounts per FTE.
4. More frequent users of FRS were more satisfied. Additionally, UIS and mandatory system usage were positively correlated.
5. UIS and sex were moderately correlated. Specifically, males within the academic group were less satisfied with FRS than the females surveyed.Ph. D.
5
Jones, Synthia S. "Multidimensional scaling of user information satisfaction." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1993. http://handle.dtic.mil/100.2/ADA277230.
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Thesis (M.S. in Information Technology Management) Naval Postgraduate School, December 1993.Thesis advisor(s): William J. Haga ; Kishore Sengupta. "December 1993." Bibliography: p. 108-110. Also available online.
6
Ul, Haq Raza. "Hybrid Recommender System Towards User Satisfaction." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/24218.
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An individual’s ability to locate the information they desire grows more slowly than the rate at which new information becomes available. Customers are constantly confronted with situations in which they have many options to choose from and need assistance exploring or narrowing down the possibilities. Recommender systems are one tool to help bridge this gap. There are various mechanisms being employed to create recommender systems, but the most common systems fall into two main classes: content-based and collaborative filtering systems. Content-based recommender systems match the textual information of a particular product with the textual information representing the interests of a customer. Collaborative filtering systems use patterns in customer ratings to make recommendations. Both types of recommender systems require significant data resources in the form of a customer’s ratings and product features; hence they are not able to generate high quality recommendations. Hybrid mechanisms have been used by researchers to improve the performance of recommender systems where one can integrate more than one mechanism to overcome the drawbacks of an individual system.
The hybrid approach proposed in this thesis is the integration of content and context-based with collaborative filtering, since these are the most successful and widely used mechanisms. This proposed approach will look into the integration of content and context data with rating data using a different mechanism that mainly focuses on boosting a customer’s trust in the recommender system. Researchers have been trying to improve system performance using hybrid approaches, but research is lacking on providing justifications for recommended products. Hence, the proposed approach will mainly focus on providing justifications for recommended products as this plays a crucial role in obtaining the satisfaction and trust of customers. A product’s features and a customer’s context attributes are used to provide justifications. In addition to this, the presentation mechanism needs to be very effective as it has been observed that customers trust more in a system when there are explanations on how the recommended products have been computed and presented. Finally, this proposed recommender system will allow the customer to interact with it in various ways to provide feedback on the recommendations and justifications. Overall, this integration will be very useful in achieving a stronger correlation between the customers and products. Experimental results clearly showed that the majority of the participants prefer to have recommendations with their justifications and they received valuable recommendations on which they could trust.
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Salman, Abdulsalam Abiodun. "Issues and challenges in the provision and utilisation of public library services in Nigeria." Thesis, University of Zululand, 2017. http://hdl.handle.net/10530/1528.
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A dissertation submitted to the Faculty of Arts in fulfilment of the requirements for the Degree of Doctor of Philosophy( Library and Information Studies) in the Department of Information Studies at the University Of Zululand, 2017.This study set out to investigate the provision and use of public library services in Nigeria with a view to determining the satisfaction level of users with the services offered. Additionally the study wanted to develop a framework that will address the issues and challenges identified when providing public library services to the Nigerian population. Providing access to information through an institution such as a public library presupposes a well-governed and efficiently managed system. Lacking these, service delivery might be compromised, resulting in a population dissatisfied with the services delivered. The study is centred on the IFLA Public Library Service Guidelines, with the use of theoretical models such as the Traditional Public Administration Model (TPAM) and the New Public Management (NPM). An interpretivist approach to research was adopted involving mainly qualitative methods. A quantitative paradigm was also used as a supplementary method. The case study design methodology was used by conducting in-depth interviews with three permanent secretaries, six public library directors, and six heads of rural community libraries, cutting across the six geo-political zones in Nigeria. An informal interview was held with the children using the public library services in order to gauge their opinion about the services provided in the children’s section of the library. A questionnaire was administered to public library users in order to understand their responses on awareness, accessibility, use and satisfaction with the services provided by public libraries. Observation was used for validation of the responses from the interviews and questionnaire. In all, fifteen interviews were conducted with the administrators/managers of public libraries in Nigeria. The reason for using multiple instruments (interview, observation and questionnaire) was for triangulation of the responses in order to identify areas of divergence and convergence during data analysis. The interview responses were thematically analysed using content analysis, while the data collected through a survey questionnaire were analysed using the statistical packages for social sciences (SPSS) in order to arrive at summary and descriptive statistics. A test-retest reliability method using two methods was imperative; (1) expert opinion where a content validity index (CVI) was computed, and (2) Cronbach’s Alpha, that became more useful where continuous and non-dichotomous data were included in the analysis. It was therefore concluded that the instrument was internally consistent and reliable. Ethical considerations were also taken into account with informed consent forms, approval seeking, permission as well as confidentiality. vi The findings of this study showed that variables such as: relevant academic qualifications, years of experience, and designation of the administrators of public libraries affected the service delivery. The study also revealed that the pattern of administration of public libraries in Nigeria still conforms to the Traditional Public Administration Model (TPAM), which was criticised for its top-down and inefficient administrative approach. Very little community participation in the administration of the public libraries was identified, and it was established that there is still a huge dependency on the parent bodies for decision-making and funding. Additionally the study also found the following challenges as impediments to the expected service delivery: inadequate funding; insufficient staff; irregular electricity supply; outdated library materials; lack of functional library resources and facilities; and inappropriate public library legislation. Digital resources were found to be lacking in most of the libraries, and the physical infrastructure was found lacking, especially in the rural areas. Awareness of the services provided by the public libraries was found to be low, and it is mainly traditional services that are currently offered. This situation subsequently resulted in a low level of satisfaction with the use of the services. The study recommended that laws specific to public libraries should be promulgated in order to regulate the governance and administration of this public unit; more relevant and adequate services should be provided; alternative forms of funding should be explored in order to alleviate the dependence on governmental budgets; and training and retraining of public library staff should be actively explored with special emphasis on attaining IT skills.
8
Reis, Antonio Tarcisio da Luz. "Mass housing design : user participation and satisfaction." Thesis, Oxford Brookes University, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.314842.
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Tamada, Hiroshi. "User information satisfaction survey on HealthNet Nepal." Thesis, Massachusetts Institute of Technology, 1997. http://hdl.handle.net/1721.1/70292.
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10
Vankamamidi, Neelima Raman. "Assessment of user satisfaction of restrooms with existing toilet fixtures and new low consumption fixtures." Texas A&M University, 2004. http://hdl.handle.net/1969.1/1278.
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This research in Langford Building 'A', Texas A&M University, is an attempt to determine the user satisfaction of the new, low consumption toilet fixtures and lavatory valves. 253 surveys were given to the subjects, during the four phases of upgrading the restroom fixtures, to find and compare user satisfaction in each phase. The four phases were:
1. The as-is condition of the flush valves and the lavatory valve.
2. Low consumption manual flush valve and low consumption manual lavatory valve.
3. Old style low consumption automatic flush valve and low consumption
automatic lavatory valve.
4. Low consumption manual flush valve and low consumption automatic lavatory valve.
The survey analysis for the building showed a positive response from the users for the low consumption valves, but not for the automatic valves, as they did not function as they were expected to.
11
Demir, Erdem. "Dimensions Of User Satisfaction For Different Product Groups." Master's thesis, METU, 2005. http://etd.lib.metu.edu.tr/upload/12606099/index.pdf.
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User satisfaction information provides a supporting base for the industrial design processes. Satisfaction is measured via several methods in the industrial design practice. These measurements are not only helpful to direct the design, i.e. formative purposes, but they are also very beneficial to validate the final output of the design process, i.e. summative purposes. Due to its prominent role for shaping and validating the design, it is essential to define and measure satisfaction with household consumer products properly. However, the literature lacks a clear definition of the concept in the context of household consumer products. This remains to be the main obstacle on the way to propose sensitive measurement techniques.
This study mainly aims to clarify user satisfaction with consumer products by identifying its product-related dimensions. Firstly, the psychological background of satisfaction and the models of consumer satisfaction are reviewed to explain the processes underlying satisfaction response. Afterwards, the focus is shifted to the product design and ergonomics domains to come up with the aspects of products that influence user satisfaction. The literature survey provided product-related dimensions such as functionality, usability, product aesthetics, and emotional aspects of the interaction.
The main hypothesis of the study is that the importance of these dimensions for the overall satisfaction response varies in different product groups. In the field study that is conducted in order to question the validity of this hypothesis, the importance of different product related dimensions for user satisfaction in ten different product groups is investigated via semi-structured interviews. The study revealed different prevailing dimensions for different product groups.
12
McGraw, Cathy. "Montreal Association for the Blind user satisfaction survey." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp03/MQ37290.pdf.
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13
Hiscock, Philippa. "Risk analysis of user satisfaction in online communities." Thesis, University of Southampton, 2015. https://eprints.soton.ac.uk/380664/.
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Bauernfeind, Ulrike. "User Satisfaction with Personalised Internet Applications / Ulrike Bauernfeind." Berlin : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2018.
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15
Rao, Mrunalini S. "Identification Of Key Factors Of User Satisfaction For Banking Software Products And Development Of An Importance-Performance Map." Thesis, Indian Institute of Science, 2000. https://etd.iisc.ac.in/handle/2005/197.
Full textAbstract:
The Indian IT industry has grown at an impressive rate during the last decade. India's own competitive advantage in the software business is well known: cost-effectiveness, world-class quality, high reliability, and rapid delivery, all of it powered by state-of-the-art technologies. Software has penetrated different spheres of the Indian economy, namely Indian corporate sector, government and public sector units. Over the last decade, one of the sectors, which have felt the "heat" of software intrusion, has been the financial service. Indian banking industry, today is in the midst of an IT revolution. A combination of regulatory and competitive reasons have led to increasing importance of total banking automation in the Indian Banking Industry. The present level of computerization in Public Sector Banks is a result of these initiatives. RBI has also gone ahead in creating of nation wide and localized networks for integration of the entire financial system.
The Software Packages for Banking Applications in India had their beginnings in the middle of 80s, when the Banks spurred on by RBI and the Rangarajan Committee Report, started computerizing the branches in a limited manner.
A few software companies in the country have developed banking software products and most of the banks have adopted them. These products enable all the banks to automate their operations at the branches and corporate offices. The software companies develop 60% of the software in the company itself, which involves the development of modules, and the remaining 40% is done in the customer's site. This 40% is customization of the software. The success of these banking software products in the banks can be measured by studying the market share of the individual products, revenues earned by these products by the respective companies. The success of these products depends on the satisfaction of the users, using the software. To measure their satisfaction and arrive at those products that are performing well in terms of User satisfaction, the following objectives were designed in the present study.
The objectives are:
1. To understand the attributes of the banking software products that are
relevant to user/customer satisfaction.
2. To understand the user's perception of the above attributes.
3. To derive the key factors of user/customer satisfaction.
4. To develop an Importance-Performance map for the attributes of the software.
Based on the literature review and the discussions held with the software professionals and bank employees, we identified few relevant variables like Implementation, Maintainability, Reliability, Security, User's Performance and Output which fall under the software related variables and variables like Vendor's meeting User's needs, Vendor's mktg skill, User involvement, Training and support, and Service falling under the vendor related variables.
A structured questionnaire was developed based on these variables using a 5-pt likert scale and this instrument was checked for its construct and content validity and also Reliability by conducting Factor analysis and Computing Cronbach's alpha respectively on a small sample in the Pilot study. The questionnaire was modified and the final instrument was used for the main study. This questionnaire was administered on a sample of 141 in the main study. The collected data were subjected to Factor Analysis to arrive at the key factors of User satisfaction for banking software products. We obtained seven factors User's Performance, Output, and Vendor's Marketing skill, Implementation, Ease of Use, Security and Maintainability.
The second part of the study plot an Importance -Performance Map for all the products on all variables which gives us the best performer. Since this was subjective analysis, we conducted ONE-WAY ANOVA on the data to arrive at the best performer. However, ANOVA could give only the top performer, but we were not able to identify the second best product.
We computed the weighted scores for each of these products by giving weights to the variables and multiplying with the performance scores. The comparison of the total weighted scores of all the four products considered in the study helped us in ranking the products based on their performance. We obtained that Product 3 was on top followed by Product 4 and Product 1 and last was product 2.
Based on these analyses we suggested the following to the software vendors:
1. The key factors identified in the study should be given the highest priority
while developing and testing the software for conformance with the
specifications.
2. Product 2 must be improved on variables like output by making the report
generation more flexible and maintainability should be made easier by making
additions more flexible without any errors.
3. Vendors of Product 1 and 2 should provide better user manuals using simple
language and also train the bank employees in using the software, by
involving employees during customization in a more informal way.
4. Vendor's of Product 3 and 4 should maintain the quality of their existing
products respectively and try to improve them.
16
Rao, Mrunalini S. "Identification Of Key Factors Of User Satisfaction For Banking Software Products And Development Of An Importance-Performance Map." Thesis, Indian Institute of Science, 2000. http://hdl.handle.net/2005/197.
Full textAbstract:
The Indian IT industry has grown at an impressive rate during the last decade. India's own competitive advantage in the software business is well known: cost-effectiveness, world-class quality, high reliability, and rapid delivery, all of it powered by state-of-the-art technologies. Software has penetrated different spheres of the Indian economy, namely Indian corporate sector, government and public sector units. Over the last decade, one of the sectors, which have felt the "heat" of software intrusion, has been the financial service. Indian banking industry, today is in the midst of an IT revolution. A combination of regulatory and competitive reasons have led to increasing importance of total banking automation in the Indian Banking Industry. The present level of computerization in Public Sector Banks is a result of these initiatives. RBI has also gone ahead in creating of nation wide and localized networks for integration of the entire financial system.
The Software Packages for Banking Applications in India had their beginnings in the middle of 80s, when the Banks spurred on by RBI and the Rangarajan Committee Report, started computerizing the branches in a limited manner.
A few software companies in the country have developed banking software products and most of the banks have adopted them. These products enable all the banks to automate their operations at the branches and corporate offices. The software companies develop 60% of the software in the company itself, which involves the development of modules, and the remaining 40% is done in the customer's site. This 40% is customization of the software. The success of these banking software products in the banks can be measured by studying the market share of the individual products, revenues earned by these products by the respective companies. The success of these products depends on the satisfaction of the users, using the software. To measure their satisfaction and arrive at those products that are performing well in terms of User satisfaction, the following objectives were designed in the present study.
The objectives are:
1. To understand the attributes of the banking software products that are
relevant to user/customer satisfaction.
2. To understand the user's perception of the above attributes.
3. To derive the key factors of user/customer satisfaction.
4. To develop an Importance-Performance map for the attributes of the software.
Based on the literature review and the discussions held with the software professionals and bank employees, we identified few relevant variables like Implementation, Maintainability, Reliability, Security, User's Performance and Output which fall under the software related variables and variables like Vendor's meeting User's needs, Vendor's mktg skill, User involvement, Training and support, and Service falling under the vendor related variables.
A structured questionnaire was developed based on these variables using a 5-pt likert scale and this instrument was checked for its construct and content validity and also Reliability by conducting Factor analysis and Computing Cronbach's alpha respectively on a small sample in the Pilot study. The questionnaire was modified and the final instrument was used for the main study. This questionnaire was administered on a sample of 141 in the main study. The collected data were subjected to Factor Analysis to arrive at the key factors of User satisfaction for banking software products. We obtained seven factors User's Performance, Output, and Vendor's Marketing skill, Implementation, Ease of Use, Security and Maintainability.
The second part of the study plot an Importance -Performance Map for all the products on all variables which gives us the best performer. Since this was subjective analysis, we conducted ONE-WAY ANOVA on the data to arrive at the best performer. However, ANOVA could give only the top performer, but we were not able to identify the second best product.
We computed the weighted scores for each of these products by giving weights to the variables and multiplying with the performance scores. The comparison of the total weighted scores of all the four products considered in the study helped us in ranking the products based on their performance. We obtained that Product 3 was on top followed by Product 4 and Product 1 and last was product 2.
Based on these analyses we suggested the following to the software vendors:
1. The key factors identified in the study should be given the highest priority
while developing and testing the software for conformance with the
specifications.
2. Product 2 must be improved on variables like output by making the report
generation more flexible and maintainability should be made easier by making
additions more flexible without any errors.
3. Vendors of Product 1 and 2 should provide better user manuals using simple
language and also train the bank employees in using the software, by
involving employees during customization in a more informal way.
4. Vendor's of Product 3 and 4 should maintain the quality of their existing
products respectively and try to improve them.
17
Kendrick, Victoria L. "The user experience of crowds." Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/13888.
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This thesis is concerned with the user experience of crowds, incorporating issues of comfort, satisfaction, safety and performance within a given crowd situation. Factors that influence the organisation and monitoring of crowd events will be considered. A comprehensive review of the literature revealed that crowd safety, pedestrian flow modeling, public order policing and hooliganism prevention, has received the greatest attention with previous research on crowds. Whereas crowd performance, comfort and satisfaction has received less attention, particularly within spectator events (sporting and music for example). Original research undertaken for this doctoral thesis involved a series of studies: user focus groups, stakeholder interviews, and observational research within event security and organisation. Following on from these investigations, the findings have been integrated with a tool to assist crowd organisers and deliverers during the planning of crowd events, and accompanying user feedback interviews following use of the tool. The overarching aim of the research within this thesis was to explore the complex issues that contribute to the user experience of being in a crowd, and how this might be improved. The crowd user focus groups revealed differences in factors affecting crowd satisfaction, varying according to age and user expectations. Greater differences existed between crowd users, than across crowd situations, highlighting the importance of identifying expected crowd members when planning individual events. Additionally, venue design, organisation, safety and security concerns were found to highly affect crowd satisfaction, irrespective of group differences or crowd situations, showing the importance of these issues when considering crowd satisfaction for all crowd events, for any crowd members. Stakeholder interviews examining crowds from another perspective suggested that overall safety was a high priority due to legal obligations, in order to protect venue reputation. Whereas, comfort and satisfaction received less attention within the organisation of crowd events due to budget considerations, and a lack of concern as to the importance of such issues. Moreover, communication and management systems were sometimes inadequate to ensure compliance with internal procedures. In addition a lack of usable guidance was seen to be available to those responsible for organising crowd situations. Eleven themes were summarised from the data, placed in order of frequency of references to the issues: health and safety, public order, communication, physical environment, public relations, crowd movement, event capacity, facilities, satisfaction, comfort, and crowd characteristics. Results were in line with the weighting of the issues within the literature, with health and safety receiving the most attention, and comfort and satisfaction less attention. These results were used to form the basis of observational checklists for event observations across various crowd situations. Event observations took two forms: observing the role of public and private security, and observing crowd events from the user perspective. Observations within public and private security identified seven general themes: communication, anticipating crowd reaction, information, storage, training, role confusion, financial considerations and professionalism. Findings questioned the clarity of the differing roles of public and private security, and understanding of these differences. Also the increasing use of private over public security within crowd event security, and the differing levels of training and experience within public and private security were identified. Event observations identified fifteen common themes drawn from the data analysis: communication, public order, comfort, facilities, queuing systems, transportation, crowd movement, design, satisfaction, health and safety, public relations, event capacity, time constraints, encumbrances, and cultural differences. Key issues included the layout of the event venue together with the movement and monitoring of crowd users, as well as the availability of facilities in order to reduce competition between crowd users, together with possible links to maintaining public order and reducing anti-social behaviour during crowd events. Findings from the focus groups, interviews, and observations were then combined (to enhance the robustness of the findings), and developed into the Crowd Satisfaction Assessment Tool (CSAT) prototype, a practical tool for event organisers to use during the planning of crowd events. In order to assess proof of concept of the CSAT, potential users (event organisers) were recruited to use the CSAT during the planning of an event they were involved in organising. Semi-structured feedback interviews were then undertaken, to gain insight into the content, usefulness, and usability of the CSAT. Separately human factors researchers were recruited to review the CSAT, providing feedback on the layout and usability of the tool. Feedback interviews suggested the CSAT was a useful concept, aiding communication, and providing organisers with a systematic and methodical structure for planning ahead, prioritising ideas, and highlighting areas of concern. The CSAT was described as being clear and easy to follow, with clear aims, and clear instructions for completion, and was felt to aid communication between the various stakeholders involved in the organisation and management of an event, allowing information to be recorded, stored and shared between stakeholders, with the aim of preventing the loss of crucial information. The thesis concludes with a summary model of the factors that influence crowd satisfaction within crowd events of various descriptions. Key elements of this are the anticipation, facilities, and planning considered before an event, influences and monitoring during an event and reflection after an event. The relevance and impact of this research is to assist the planning of crowd events, with the overall aim of improving participant satisfaction during crowd events. From a business perspective the issue is important with competition between events, the desire to encourage return to events, and to increase profit for organisers. From an ergonomics perspective, there is the imperative of improving the performance of crowd organisers and the experience of crowd users.
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Johansson, Victor. "Enhancing user satisfaction in 5G networks using Network Coding." Thesis, KTH, Radio Systems Laboratory (RS Lab), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171210.
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Network data rates are growing rapidly. The data rates provided to the customers by their network providers vary from Mbps to Gbps. However, rarely do users get the promised peak throughput. In cellular networks, network conditions change based on obstacles, weather conditions between the client and the base stations, and even the movement of objects and people. As a result of the changes in the radio link, the data transfer rate can change rapidly, hence devices needs to adjust their communications based on the currently available data rate. The Transmission Control Protocol (TCP) is widely used for reliable data transfer over networks. However, TCP was initially designed when link data rates were much lower than the link data rates commonly available today. As a result, TCP does not perform well at high data rates, despite some of the changes that have been made to the protocol to support high data rate links. Moreover, TCP has problems adapting to large changes in link bandwidth (not caused by congestion), resulting in a lower average throughput than the link could potentially deliver. This thesis evaluates two different versions of the TCP protocol (e.g., TCP Reno and Cubic TCP) and proposes a network coding scheme to enhance users’ experience when communicating over unstable radio links. The performance of the two TCP protocols and Random Linear Network Coding (RLNC) scheme were measured in an emulated network environment. The results of these measurements were analyzed and evaluated. The analysis shows that RLNC can provide a higher throughput than TCP over a network with high packet loss. However, RLNC is a UDP based solution and does not implement congestion control algorithms or reliability. A new solution is proposed that increases reliability and implements network adaptation in RLNC solutions. The results obtained in this thesis can be used to develop a new protocol to increases the quality of users’ experience in high loss networks.Datahastigheter över nätverk ökar drastiskt. Datahastigheterna som ges tillgängliga till användare av deras respektive dataleverantör kan variera från Mbit/s till Gbit/s. Det är dock inte ofta användare får ut vad som har lovats. I mobila nätverk kan nätverkets tillstånd ändras baserat på hinder, väderleksförhållanden mellan en klient och basstationerna, till och med beroende på förflyttning av objekt eller människor. På grund av detta så behöver användares utrustning anpassa dess kommunikation, baserat på den för närvarande tillgängliga datahastigheten. Transmission Control Protocol (TCP) används i stor utsträckning vid behovet av tillförlitlig dataöverföring över nätverk. Däremot så designades TCP när länkdatahastigheterna var mycket lägre än vad som är vanligen tillgängligt idag. På grund av detta så presterar inte TCP över höga datahastigheter, trots ändringar som har gjorts i protokollet för att stödja höghastighets datalänkar. Utöver det så har TCP svårt att anpassa sig efter stora ändringar i länkens bandbredd (som inte är orsakat av stockning), som resulterar i en mindre genomsnitts-dataström än vad länken potentiellt hade kunnat ge. Detta examensarbete utvärderar två olika versioner av TCP (e.g., TCP Reno och Cubic TCP) och föreslår ett sätt att använda network coding för att öka användares upplevelse vid dataöverföring över instabila radio länkar. Prestationerna av de två TCP versionerna och Random Linear Network Coding (RLNC) metoden har blivit mätt i en emulerad nätverksmiljö. Resultaten från dessa mätningar blev analyserade och utvärderade. Analysen visar att RLNC kan ge en högre dataström än TCP över ett nätverk med hög risk för paketförluster. Däremot så är RLNC en User Datagram Protocol (UDP) baserad lösning, och därav inte implementerar trängselkontrolls-algoritmer eller tillförlitlighet. Ett förslag till en ny lösning som ökar tillförlitlighet och implementerar nätverksanpassning till RLNC lösningar har presenterats. Resultaten från detta examensarbete kan användas till att utveckla nya protokoll för att öka kvalitén av användares upplevelse i nätverk med risk för hög paketförlust.
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Lockhart, Mark S. "Evaluation of a user information satisfaction short-form instrument." Thesis, Monterey, California. Naval Postgraduate School, 1992. http://hdl.handle.net/10945/23887.
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Oriyo, Ferry. "Evaluation of User Satisfaction with a Clinical Genetics Database." The Ohio State University, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=osu1275414472.
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Gutierrez, Charletta Frances. "An investigation of technical support issues influencing user satisfaction." Thesis, University of North Texas, 2000. https://digital.library.unt.edu/ark:/67531/metadc2528/.
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The widespread distribution of personal computers (PCs) throughout organizations has made a substantial impact on information systems. Additionally, the tremendous growth of the Internet has changed the way business is carried out. As the user population evolves into a much more technical and demanding group, their needs are also changing. With this change, Management Information Systems (MIS) departments must develop new ways of providing service and support to the user community.
This study investigates the relationship between information systems support structures, support services, service quality and the characteristics of a diverse user population. This includes investigating technical support issues influencing user satisfaction. This study attempts to improve the understanding of the support function within MIS. The results of this study clarify the support needs of the users and identify user satisfaction factors, as well as factors relative to the quality of the support received.
Six streams of prior research were reviewed when developing the research framework. These include: user support, end users and end-user computing, identifying and classifying user types, information centers, user satisfaction, service quality and other sources of computer support.
A survey instrument was designed using the (UIS) user satisfaction instrument developed by Doll and Torkzadeh (1988) and the SERVQUAL instrument as modified by Kettinger and Lee (1994). The survey was distributed to 720 individuals. A total of 155 usable responses were analyzed providing mixed results. Of the ten hypotheses, only four were rejected. The finding of this study differ from those in earlier studies. The variables that were found to be significant to the users for service quality are the method of support that is provided to the user, i.e., help desk or local MIS support and the support technician's experience level.
For user satisfaction the location of the service personnel made a difference to the end user. As with service quality, the support technician's experience level added to the users' satisfaction with MIS support. The results of this study are pertinent to managers of MIS departments as it clarifies the support needs of the users and identifies issues of user satisfaction and service quality.
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Cingo, Sindiswa. "User satisfaction in academic libraries: a case study at Walter Sisulu University, Ibika Campus." Thesis, Walter Sisulu University, 2011. http://hdl.handle.net/11260/d1006642.
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User satisfaction and library use are multidimensional concepts. The scope of every library as a service institution is to provide satisfaction to its users and to strive continuously for their betterment. The aim of this study is, therefore, to determine the satisfaction of users with library services at the circulation desk at Walter Sisulu University (WSU), Ibika Campus. The specific objectives of the study are as follows: To determine the levels of satisfaction of users, especially at the circulation desk; to determine the reasons for any dissatisfaction expressed by the users; to determine the use of databases by the users, and to determine how the Ibika Campus library is rated in general. In this study, a survey was used to determine the levels of satisfaction of users with library services. Questionnaires were distributed to hundred and twenty users, and ninety users responded to these. From the findings, it was clear that most of the respondents were in general satisfied with the library services at WSU, Ibika Campus. Dissatisfaction was expressed by approximately twenty percent of the respondents, because of various reasons which include library opening hours, noise level, temperature, photocopying facilities, the accuracy of the searches, including the use of OPAC. There were also some suggestions from the respondents that entail more staffing, training, expansion of the library building, twenty-four hour reading room facilities and more cubicles for senior students and staff. The expansion of the library building may reduce the noise level because there will be more space, and that will limit group discussions inside the library. Group discussions will be done outside the library in the suggested twenty-four hours reading room. In one of the recommendations, it is suggested that library management should provide ongoing training for all library staff. This will result in enhancement of services. The training will assist the circulation staff to possess excellent interpersonal skills together with a strong service orientation. Lastly, further research needs to be done on library satisfaction in terms of the problems that have been identified, for example, extension of the library building.
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au, T. Mcgill@murdoch edu, and Tanya McGill. "An Investigation of End User Development Success." Murdoch University, 2002. http://wwwlib.murdoch.edu.au/adt/browse/view/adt-MU20061017.121011.
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User development of applications provides end users with an alternative to the traditional process of systems development by allowing them to solve job related problems by developing their own software applications. User developed applications (UDAs) support decision making and organisational processes in the majority of organisations, and the ability to develop small applications forms part of the job requirements for many positions. Despite its pervasiveness, there are many risks associated with user development of applications. These risks result primarily from decreases in application quality that arise when end users have had little training and do not follow system development methodologies.
The primary aim of the research described in this thesis is to gain a better understanding of UDA success. In particular, the thesis considers the role of system quality in UDA success and the ability of end user developers to judge whether the applications they develop will have a positive impact on their performance of tasks. The research also investigates factors that might impact upon this ability.
The research objectives were addressed through two empirical studies. Two possible models of UDA success provided the starting point for Study 1. The first model is DeLone and McLeans (1992) model of IS success, and the second model is a version of this model that was modified to address concerns about the DeLone and McLean model and to reflect current research about UDA success. The models were tested using data from a field study involving business people participating in a business policy simulation, where they developed spreadsheet applications to assist in decision making. Structural equation modelling was used to test the models. Neither of the models was well supported by the data. However, the analysis provided strong support for relationships between perceived system quality and user satisfaction, information quality and user satisfaction, user satisfaction and intended use, and user satisfaction and individual impact. It is notable that the model paths that were supported in Study 1 were primarily those that reflect user perceptions rather than objective measures. This study highlighted that user perceptions of information systems success play a significant role in the UDA domain. The results did, however, suggest that there might be a direct relationship between system quality and individual impact.
Study 2 was a laboratory experiment and the participants were end users from a range of organisations. A revised research model was developed based on the findings of Study 1, and structural equation modelling was again used to test the model. The model paths that were supported suggest that for small to moderate applications, increases in spreadsheet development knowledge lead to increases in system quality and consequently the development of better quality spreadsheets. They also suggest that for these kinds of applications, end users have realistic perceptions of system quality and hence that user satisfaction may be an appropriate measure of UDA success. The results of Study 2 also provided insight into the role of user involvement in end user development, clarifying the process by which benefits are obtained. The study also provided insight into the importance of spreadsheet development knowledge for successful use (as well as development) of a spreadsheet application.
The results described in this thesis have practical implications for the management of user development of applications. They highlight the need either to increase end user levels of development knowledge via training so that end users can cope with applications of greater complexity, or to provide other forms of support for development. The role of organisational standards and guidelines is also be considered in the thesis and it is suggested that there is a particular need for guidelines on what kinds of applications are suitable for end user development.
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Kumar, Bokka Pradeep, and Thangabalu Thirugnanasambandan. "Problems when Implementing Information Systems : Proposing checklist & strategies to improve user satisfaction and user acceptance." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16870.
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In this age of technology, people or the companies all over the world have started using the easyway to find information or to process a particular task selected or given. In this path, Informationsystems have gone a long way with day to day improvements and upgrades with everythingabout what it can be done to give the right access and right task to the users.The developers have gone to such an extent that nothing can be compromised in the developmentor in the implementation of Information systems, however in the practical scenario there aremany issues that are to be taken into consideration to develop an Information System and also inthe implementation of the same.Here, in this thesis we will try to bring out those factors where in the implementation ofInformation Systems can go wrong and what are to be considered in order for the IS to be usefulthan it has to be emphasising on user satisfaction and user acceptanceProgram: Magisterutbildning i informatik
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Emin, Yad. "Jämförelse av Game User Experience Satisfaction i VR och på skärm." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-166649.
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Syftet med denna masteruppsats var att undersöka skillnaden i Game User Experience Satisfaction (GUESS) vid användning av SimProv, både i VR (Oculus Rift) och på skärm. SimProv är en spelliknande klassrumssimulation. Studien avsåg även finna potentiella problem som användaren kunde stöta på under testsessionen. För att kunna undersöka och utvärdera detta behövde SimProv vidareutvecklas. Vidareutvecklingen utfördes genom att använda spelmotorn Unity med PlayMaker, som är ett visual scripting språk, tillsammans med att följa rekommendationer som finns för UI- och User experience-design för VR-spel. Inomgruppsdesign med 30 deltagare användes som testmetod. Hälften av deltagarna fick antingen börja med att spela på skärm eller i VR med Oculus Rift. Efter varje spelsession fick deltagarna fylla i den nya psykometrisk validerade skalan Game User Experience Satisfaction Scale (GUESS), som består av nio subskalor. Avslutningsvis kunde deltagarna fylla i två fritextfrågor genom ett digitalt formulär, om de potentiella problem de stött på vid respektive spelsession. Då GUESS är en ny skala har få studier av denna typ utförts. De få studier som har utförts pekar åt olika håll i frågan om spel bör utvecklas i VR eller inte. Resultaten från denna studie, som utfördes med tvåsidig hypotesprövning med t-test, visade inga signifikanta skillnader mellan VR och skärm. Endast en subskala, Play Engrossment, visade signifikant skillnad för VR. De textbaserade resultaten som analyserades med tematisk analys visade att majoriteten av deltagarna föredrog VR, men att alternativen i spelet upplevdes som begränsande.The aim of this Master’s Thesis was to find out the difference in Game User Experience Satisfaction (GUESS) when using SimProv, both in VR (Oculus Rift) and on monitor. SimProv is a game-like classroom simulation. The purpose of this thesis was also to find potential problems that users may encounter during the test sessions. To assess and evaluate this, SimProv had to be furthered developed. This development was done using the game engine Unity and the visual scripting language PlayMaker in combination with following UI and UX design recommendations for VR games. A within subjects design with 30 participants was conducted. The users played either the monitor version or the VR version first, with no particular order. After each play session participants were asked to fill in the GUESS-scale, which is a newly developed and psychometrically validated scale that consists of 9 subscales. At the end of the play sessions participants could choose to answer two questions, through a digital form, about potential problems they may have encountered in both modalities. Since GUESS is a new scale few studies of evaluating VR versus monitor, using GUESS, have been conducted. The few studies that have been conducted showed no consensus in whether games should or should not be developed for VR. The inferential analysis with two-tailed paired samples t-tests in this study showed no significant difference between VR and monitor. The subscale Play Engrossment showed significant differences for VR. The text-based questions, that were analyzed with a thematic analysis, showed that the majority of the participants preferred VR. However, many participants felt that the answer options in the game where restricted.
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Bandos, Jennifer M. "The effects of semantic and syntactic instruction on user performance and satisfaction in search user interface design." FIU Digital Commons, 2003. http://digitalcommons.fiu.edu/etd/1385.
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The design of interfaces to facilitate user search has become critical for search engines, ecommercesites, and intranets. This study investigated the use of targeted instructional hints to improve search by measuring the quantitative effects of users' performance and satisfaction.
The effects of syntactic, semantic and exemplar search hints on user behavior were evaluated in an empirical investigation using naturalistic scenarios. Combining the three search hint components, each with two levels of intensity, in a factorial design generated eight search engine interfaces. Eighty participants participated in the study and each completed six realistic search tasks.
Results revealed that the inclusion of search hints improved user effectiveness, efficiency and confidence when using the search interfaces, but with complex interactions that require specific guidelines for search interface designers. These design guidelines will allow search designers to create more effective interfaces for a variety of searchapplications.
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Manchanda, Shweta. "Energy use and end-user satisfaction : with reference to ventilation and space conditioning in buildings." Thesis, University of Cambridge, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.611194.
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Kajonius, Petri J. "An Inquiry into Satisfaction and Variations in User-Oriented Elderly Care." Doctoral thesis, Göteborgs Universitet, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-11684.
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The foundation for this thesis is an ongoing discussion about quality in Swedish elderly care: Which are the most important factors that contribute to elderly care in terms of satisfaction among older persons, and what are the primary reasons for their differences? Aims. The principal aim was to examine what determines satisfaction with elderly care in home care and nursing homes, using the perspective of older persons (Studies I and II). The secondary aim was to analyze why these determinants differ, using the perspective of care workers, managers, and observers (Studies III and IV). Methods. Study I analyzed aggregated statistical data from the level of municipalities and districts (N = 324) based on the Swedish elderly care quality reports “Open Comparisons”, while Study II analyzed individual data based on the original ratings in the annual, nationwide elderly surveys (N = 95,000). Study III describes field observations and interviews with care workers and managers in two municipalities, one with a high rating for user satisfaction and one with an average rating. Study IV describes investigations in these two municipalities concerning their organizing principles and departmental‑level management climate. Results. The results relating to the principal aim showed that process factors (such as respect, information, and influence) are related considerably more closely than structural factors (such as budget, staffing levels, and training levels) to satisfaction with care. Other process factors (such as treatment, safeness, staff and time availability) were also able to alleviate person factors (such as health, anxiety, and loneliness). Moreover, the results relating to the secondary aim showed that differences in user-oriented elderly care are mainly due to interpersonal factors between the caregiver and the older person. Care workers, however, reported that other factors (such as organizing principles and leadership support) influence the quality of the care process. Overall, older persons who receive home care generally report higher satisfaction with care than those in nursing homes, and feeling less safe. It may be that differences in the process of aging explain this. Value. This thesis shows that satisfaction with elderly care can be largely explained by psychological quality at the individual level. The sizes of structural resources and organizing principles at the municipal level have minimal effect (< 5%). The thesis also presents a theoretical multiple-level Quality Agents Model to explain the sources of differences in satisfaction with care, and it presents recommendations for elderly care practices. A renewed focus on the psychology of satisfaction may contribute to the development of quality in elderly care.
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Elias, Beth L. "Healthcare information systems : user satisfaction /." 2006. http://wwwlib.umi.com/dissertations/fullcit/3200485.
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Chang, Kai-Ling, and 張凱玲. "Investigating User Satisfaction ofNursing Information System." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/29798651731003309333.
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碩士國立中正大學
資訊管理學系暨研究所
100
With the development of information technology, the organizations in the nursing field start to use computer system for nursing practice, Therefore, in order to increase work performance, design a satisfactory system has become an important issue among medical institutions. This study base on D&M IS success model for literature review, summing up the variables of system and information quality. Base on the result to conduct an interview, in order to identify suitable measurements. This study adopt system dimension (system and information quality) and user dimension (perceived usefulness, ease of use and computer self-efficacy) to gain an insight into the factors affecting user satisfaction of Nursing Information System. The questionnaire survey method was adopted, with the Chiayi area as the data collection region. A total of 274 questionnaire copies were collected. The Structural Equation Modeling, SEM was selected as the main method to verify the causal relationship between the variables in the research model. The results show that system quality and information quality have a significantly positive impact on both perceive usefulness and ease of use. Computer self-efficacy also has positive impact on perceived ease of use and perceived ease of use has positive impact on perceive usefulness. In addition, perceive usefulness and ease of use have great impact on user satisfaction. Overall, the research results are considered inspirational both in theory and in practice.
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Yang, Yu-Hsuan, and 楊于萱. "The Study of User Satisfaction and Intention to use Instagram." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/97262084359113316870.
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碩士國立彰化師範大學
會計學系
104
In recent years,the feature of picture-sharing social platform-Instagram has been prevailing since it was released.No matter what user growth rate or downloads are beyond other platforms,becomes a leading brand in social media and is loved by a large number of users. Although the short time of establishment,Facebook is willing to buy Instagram with a massive price.In order to explore the charm of Instagram,in this study,through the integration of Information Success Model and Technology Acceptance Model,try to understand the factors which affect the user satisfaction and usage intention of Instagram. The subjects of this study are Instagram users. This study adopts the internet questionnaire survey method.With a total of 209 valid questionnaires,the effective recovery rate is 71.09%. After collecting questionnaires,SPSS 20.0 statistics software was used to analyze them.The methods of the analysis include descriptive statistic,validity analysis,factor analysis, reliability analysis,correlation analysis and multiple regression.The evidences suggest that the (1) Information Quality,System Quality, Service Quality and Perceived Ease of Use have a significant positive effect on User Satisfaction (2) User Satisfaction has a significant positive effect on Usage Intention.Lastely,the results of this study can provide for Instagram’ s managers.
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Liu, Yu-Jung, and 劉毓容. "The Study of Taiwan PhotoBook User Motivation, Satisfaction and User Behavior." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/29867291050494066457.
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碩士世新大學
圖文傳播暨數位出版學研究所(含碩專班)
101
Along with the industry development of Print On Demand business and due to the imaging technology innovation, the friendly pricing of 3C digital equipment, the high usage rate of digital images and such reasons, Photo Book products provide people to have a more refined, exclusive unique sense way of image output; However, Taiwan Photo Book vendors have a wait-conservative attitude because some of them did miss business opportunities at the beginning, for the actual investors relative to the Photo Book industry, their business model needs to be changed for new customers’ needs, but however, the Photo Book industry in Taiwan relate to POD printing development having more than a decade since 2000. Neither new comer nor the actual investor of Photo Book vendors has the market status and user behavior data in Taiwan. The purpose of this study is to provide the proposed reference of Taiwan relative to the Photo Book industry in the business strategy through research and analysis of the current situation relative to the Photo Book market in Taiwan and its user’s behavior. In this study, the uses and gratifications theory of consumer behavior based on expert interviews and questionnaire analysis to explore the status of Taiwan relative to the Photo Book market and its user behavior. Conclusions are drawn: the current status of the Photo Book market in Taiwan; second, the current situation and analysis of Taiwan Photo Book user's behavior; third, let vendors know how to change their business model according to Photo Book user's behavior data; four, put forward specific conclusions and recommendations for the reference of the enterprises or the following-up study.
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Chin, Yu-chieh, and 金毓傑. "Retail Sales aisle space of user satisfaction." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/79wudw.
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碩士國立臺灣科技大學
建築系
99
Retail active is the foundation of entire domestic market and the bottom of the pyramid. A successful mall design, not only require the complete passenger flow and freight traffic but also deliver goods to store office smoothly. It also smooths the path to the placement of the delivery to the designated shelf. A good route should guide the customer from the entrance to the specified location shopping and checkout. This study attempts to facilitate a sense of convenience and the crowded feeling (crowded) interactive context driven shopping and shopping an important condition for satisfaction. The research methodology will be implemented by analyzing shopping store aisle space in a numerical way. Besides, think of barrierfree space in the regulations as a limiting factor. Questionnaire will be represented in a way of space simulation integrated with photos. Comprehensive analysis of the survey was to side with the users of integrated perception of the industry trends, through the analysis of statistical methods, form design of this study confirmed that the width of the aisle and to facilitate smooth - iii - passage of the canonical correlation numbers significantly. This means that the user expectations in the aisle width to facilitate passage of the aisle in the industry in designing the questionnaire and reached wide consensus. This chart will define “aisle width” as X direction and “visual experience” as Y direction. It is expected that this information feedback to the reference value of building practitioners designers. And the users of the user and planning to join the field of design part. Numerical analysis will become a trend, a prediction and will follow the environmental and cultural backgrounds are different times, endowed with self-correction mechanism for database integration. Now, the control width of the three analog values, and then use statistical methods to analyze the survey data, analyzing the survey results are as follows: 1. Consumer and business trends survey, the minimum aisle width of 1.5 meters established trend. 2. Aisle width of the industry and consumers consensus. However, the width of the aisle can not be clearly expressed, the contents of physical and psychological differences.
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Huang, Te-Yuan, and 黃得源. "A Generalizable Methodology for Quantifying User Satisfaction." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/87691415493304050039.
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碩士國立臺灣大學
電機工程學研究所
96
Quantifying user satisfaction is essential, because the results can help service providers deliver better services. In this work, we propose a generalizable methodology, based on survival analysis, to quantify user satisfaction in terms of session times, i.e., the length of time users stay with an application. Unlike subjective human surveys, our methodology is based solely on passive measurement, which is more cost-efficient and better able to capture subconscious reactions. Furthermore, by using session times, rather than a specific performance indicator, such as the level of distortion of voice signals, the effects of other factors like loudness and sidetone, can also be captured by the developed models. Like survival analysis, our methodology is characterized by low complexity and a simple model-developing process. The feasibility of our methodology is demonstrated through case studies of ShenZhou Online, a commercial MMORPG in Taiwan, and the most prevalent VoIP application in the world, namely Skype. Through the model development process, we can also identify the most significant performance factors and their impacts on user satisfaction and discuss how they can be exploited to improve user experience and optimize resource allocation.
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Huang, Te-Yuan. "A Generalizable Methodology for Quantifying User Satisfaction." 2008. http://www.cetd.com.tw/ec/thesisdetail.aspx?etdun=U0001-0108200814184900.
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Budi, S. "Optimisation in multi-objective mobile user satisfaction." Thesis, 2012. https://eprints.utas.edu.au/19328/1/whole_BudiSetia2012_thesis.pdf.
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Mobile devices have become more and more popular, and the services have grown in number and range. Ready access to the Internet is one of the characteristics of mobile devices which delivers significant value for their users. However, the users are also concerned about costs and other factors related to this access. This research tries to explore the trade-off between the desirable and the undesirable outcomes of data access to find out if it is possible to maintain the mobile user's satisfaction derived from the connectivity attributes for a single data-transfer task while lowering the concerns that come from the other issues, including cost of the access and battery life of the device. A simulation study is used in this research to determine if it is feasible to conduct such a trade-off.
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Shen, Wan-Ting, and 沈婉婷. "The Measurement of m-Portal User Satisfaction." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/72485121692295495046.
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碩士國立臺灣大學
資訊管理學研究所
99
The maturity and population of wireless communication technology soars the number of mobile internet users , and drives the development of mobile service. Mobile portal is a critical part of mobile service value chain, nevertheless , there is a lack of applicable quality measurement scale for mobile service. Therefore, this study focuses on the development of the measurement of mobile portal user satisfaction. This study integrates system quality, information quality, service quality, and mobile value, and develops original items for measuring the user satisfaction of mobile portal. Besides, it develops corresponding items from original dimensions. And this study use Internet questionnaire to perform the verification of items. According to the developing process of scale, this study purifies scale. After this process, it develops a scale including thirty-six items and six dimensions. Through reliability and validity analysis, it also proofs that the scale can be used to measure the user satisfaction of mobile portal.
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LIEN, YANG-CHUAN, and 練仰涓. "User Satisfaction and Loyalty toward Electric Scooters." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/v9ruvj.
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碩士中華大學
科技管理學系
106
Climate change has caused tremendous changes in the living conditions of human beings. It’s urgent to save the global environment. The adoption of electric scooter can effectively reduce the carbon emissions sources. Also, the goverment can improve the development of electric scooter industries with our own excellent engineering and product development technology under our uniqe transport circumstance in Taiwan. The conceptual framework of this study is from the expectation-confirmation model. It aims to investigate the correlation and influence among the innovativeness of electric scooter user , the set of post-adoption beliefs, user confirmation, satisfaction, and loyalty. This study collected data form online Questionnaire issued on the community website during January, 2018. Survey respondents were users of electic scooter in Taiwan. Total of 388 valid responses from particiants were collected and representing an effective response rate of 100 %. Using SPSS statistical software for data analysis, this study attempts to identify the factors affect electric vehicle users' satisfaction and loyalty. The results of the findings are summarized as follows: 1. The loyalty of male electric vehicle users is significantly higher than female users. 2. There are significant differences in satisfaction and loyalty among the different brands that users adopt. 3. The innovativeness characteristics of the electric vehicle users mainly affect the user's evaluation of the hedonic value of the electric scooters. 4. The perceptions of post-adoption beliefs- Hedonic value, perceived ease of use, and perceived usefulness have significant positive effect on users’ levels of confirmation. 5. The user’s levels of confirmation is the key determinant of the user’s level of satisfaction and loyalty. 6. User satisfaction has the primary effect on loyalty, having satisfied users is the critical driver of loyalty. Based on this research result, this study will provide manufacturers with reference to design, produce, and market. It hopes to help manufacturers to reach the masses and to understand the effects of post-adoption beliefs of electric scooter to enhance user satisfaction and loyalty.
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Liu, Mu-Lung, and 劉牧隴. "The Study of Virtual Community User Satisfaction." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/txq4xw.
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碩士國立臺東大學
資訊管理學系碩士班
98
Mature in the Internet development in Taiwan, Facebook and Plurk with amazing high popularity once again infuses the topic of virtual community in Taiwan. Taiwan large virtual community of users, we can often learn through the news or opinion surveys of users of several in the community are more concerned about using the experience factor. For example: community, system functions are easy to learn to use, and if they can help users to achieve the desired purpose, and whether the user can trust the community, particularly the confidentiality of personal information. This study explores some of past theories, like Expectation Confirmation Theory (ECT), Technology Acceptance Model (TAM), and D&M IS Success Model. Pass of these, we can build a model with Perceived Ease of Use, Perceived Usefulness, Service Quality, Trust and User Satisfaction. Passing this model, the study found that users of Perceived Ease of Use and Perceived Usefulness will affect the User Satisfaction, also the user's Trust will be affected by Service Quality, which in turn is reflected in its User Satisfaction on.
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Bertini, Lucia. "The FUP Credibility: a user satisfaction survey." Thesis, 2001. http://eprints.rclis.org/4322/1/FUPCase03.pdf.
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This research deals with electronic publishing contemporary academic context. In particular the focus of the research is to verify the degree of credibility of Firenze University Press (FUP), academic electronic press project of the University of Florence, investigating its users’ perceptions and opinions. This survey was motivated by the need of FUP to develop a strategy focused to rationalise resources, responding to users requirements. Survey investigated mainly two categories of FUP user: professors as customers, authors (or potential authors) and students, as customers. Mixed method have adopted to draw the survey model, that combining qualitative and quantitative approaches, use both of them. Sample survey methodology have been used to obtain a picture of the general trend of faculty of the University of Florence, by selecting and measuring a sample from the whole population. Research have been directed to a sample of ‘electronically oriented’ users, those who have no prides towards Internet and email as information and communication tools and let personal email to be visible on the University website. On the basis of data and opinions gathered emerged:
1. high percent of user satisfaction;
2. promotional factors:
Primary
- high visibility
- copyright guarantee
Secondary
- speediness
- easiness
- extended access;
3. recommendations:
a) Activity of promotion and growth of visibility
b) Collaboration with commercial publishers, other University Presses
c) Production scheme
d) Editing
e) Access and selling
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Lu, Hsuan-Hsuan, and 陳昱利. "A study on the blogs’ service quality, user satisfaction and user loyalty." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/23z2k5.
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碩士銘傳大學
資訊管理學系碩士在職專班
97
This study attempts to find the relationships among blogs’ user demographic factors, service quality, user satisfaction and user loyalty. The users’ gender, age, educational level, job position and the seniority of network experience are identified as the user demographic factors. There are 24 questionnaires to be constructed as the measurements of the user demographic factors, service quality, user satisfaction and user loyalty. The research methodology in this study is the qualitative analysis. The SPSS 17.0 is the tool to have the descriptive statistics analysis, reliability analysis, variance analysis, ANOVA and factors analysis. Conclusively, these results represent that the different ages have significant different opinions on service quality. The different seniority of networks experience has significant different opinions on service quality. Service quality has the positive influence on both user satisfaction and user loyalty. There is positive relationship between user satisfaction and user loyalty. There is also an intervening effect (user satisfaction) between of service quality and users loyalty.
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Hung, Ying-Chen, and 洪櫻甄. "A Study of User Satisfaction and Intention to Use Camera APPs." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/60780824855461205446.
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碩士國立彰化師範大學
會計學系
104
With the development of science and technology, mobile phones have come to be a portable communication tool and also the most convenient device for photography. The Camera APPs which have functions of photos or videos editing are very popular in recent year due to the promotion of wireless networks and the trend of mobile photography. How to innovation continuously and successfully catch the customer’s preference are worth of discussing. Therefore, this study mainly investigates the user’s satisfaction and the continuous intention to using Camera APPs. This study combined the theory of Post-Acceptance Model of Information System Continuance and Information Systems Success Model which include information quality, system quality, and service quality. Additionally, this research model integrates subjective norm to propose a new hybrid model to study user’s behavior of continuance intentions to use the Camera APPs. This study used online questionnaire to collect data, totally 431vaild questionnaires, and then proceeded statistical analysis with SPSS .The empirical results of this study were indicated as the as follows： (1) The information quality confirmation and the system quality confirmation have a significant positive influence on the perceived usefulness, but the service quality confirmation and the perceived usefulness has no significant relationship. (2) The information quality confirmation, the system quality confirmation and the perceived usefulness have a significant positive influence on the satisfaction, but the service quality confirmation and the satisfaction has no significant relationship. (3)The perceived usefulness, the satisfaction and the subjective norm have a significant positive influence on the user’s continuous using intention. The conclusion can be provided suggestions about design and marketing to manufacturers.
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Liao, Ting-Kuan, and 廖庭寬. "The research of exploring web2.0 and user satisfaction from different user behavior website for user motivations." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/09702854410843481933.
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碩士淡江大學
資訊管理學系碩士班
100
In recent years, with the popularity of the Internet and broadband, Web2.0 website appeared in large numbers, such as Blog, Wiki, photo albums, multimedia databases and other services are also a lot to be built in the Web2.0 page. Web2.0 main personal, community, interactive content such as in the past one-way page does not have new features for the Internet information age has provided a new way of receiving information. This study investigated the Web2.0 site users to "Uses and Gratifications Theory" point of view, expected by observing the user behavior in the use of Web2.0 websites, use the link between motivation and satisfaction, to find out why Web2.0 site has been popular because most users to provide web designers write Web2.0 sites for future reference. In this study, Internet survey method approach to the Internet questionnaire as a research tool, video game kiosks for Bahamut users survey and analysis, the results are as follows: 1. The user for "Technology and Content" type of motivation is more intense, and with the involvement of a strong degree of motivation to improve and has improved. 2.The involvement of users for the "Information Sharing," "Social Interaction " of satisfaction than the " Technology and Content" type of satisfaction with strong. 3. The users for the " Information Sharing," "Social Interaction " two types of functions to meet the higher the degree of motivation for their use and expectations of the site will be improved.
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Huang, Yi-Syuan, and 黃怡瑄. "User''s Satisfaction of Ming Chuan Digital Library." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/qjk5rx.
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碩士銘傳大學
傳播管理研究所碩士班
95
Along with all technological changes, library instruction itself has become more complex. Library users themselves can use online database searching to find information they need. The purpose of this research is to survey and analyze the current status of database use and students’ satisfaction, the factors that diminish users’ desire to use databases and the library instructions users have preferred at Ming Chuan University Library. Finally, there are some suggestions to the libraries in order to increase the frequency of database use.
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Chang, Chen-rung, and 張禎容. "USER SATISFACTION OF INTERNET PREPARE TEST PROBLEMS SYSTEM." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/wth476.
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碩士南華大學
出版事業管理研究所
95
With the fast development of information technology and the Internet, ways of teaching and learning have come a long way. Long-distance teaching, computer assisted instruction, network proposition system, and online test system have been created accordingly. These electronic or computerized ways of teaching have greatly raised the quality of education. Network proposition systems and online test systems have revised the traditional ways of giving and taking tests， making it more flexible and interactive to learn. The network proposition systems are equipped with an automatic and dynamic generation of test questions. They can record students’ academic performances and test results of a whole class for later inquiry. This study aims to find out users’ needs and their levels of satisfaction. This study focuses on a sucessful model of information with the aid of relevant theories and documents. The framework of research is based on an existent network proposition system of a publishing company. The design of questionaire has been evaluated and revised by experts. Wth the network proposition system serving as an evidence-based system, this research will assess the implimenation of this system by computer teachers of high schools in Taiwan Meanwhile, referring to the analysis of users’s levels of satisfaction, some advice will be put forward for further improvements in the future. This research includes seven criteria: system quality, information quality, operation, service, readiness for use, levels of satisfaction, and net effectiveness. The study also shows that the seven factors are evidently interrelated. Users’ readiness to accept the system is actually satisfactory. Making improvements on factors of low satisfaction helps to make the system more effective and serves to improve a future system.
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Yu, Su-Chen, and 游淑真. "The factor of influencing on blog user satisfaction." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/w47b59.
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碩士中原大學
會計研究所
102
The study examines the relationships among the quality, value and satisfaction of blogs. The results indicate that information quality and system quality positively influence the perceived value of functional value, emotion value and social value. And the perceived value of functional value, emotion value and social value of blog user positively influence blog user’s satisfaction. But design quality does not influence the perceived value of functional value, emotion value and social value.
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Ho, Horng Jiun, and 何弘竣. "The Relation between Microcomputer Playfulness and User Satisfaction." Thesis, 1994. http://ndltd.ncl.edu.tw/handle/89899958568246356107.
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碩士輔仁大學
管理科學研究所
82
The objective of this article is to confirm the ca- sual relation of Microcomputer Playfulness. This casual relation is, software characteristic will affect Micro- computer Playfulness, then Microcomputer Playfulness will affect user explorary behavior and satisfaction. The result of this article proves this casual rela- tion. In this casual relation, Microcomputer Playfulness is highly positive with user satisfaction. This article also verify what are the effects of some personal characteristics on Microcomputer Playfulness. The findings are no sexual and computer competence di- fference in Microcomputer Playfulness. Age is nagative to Microcomputer Playfulness. Education and computer experience are positive to Microcomputer Playfulness.
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詹德章. "Measuring the user information satisfaction in E-Marketplace." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/41626502462605238975.
Full textAbstract:
碩士國立暨南國際大學
資訊管理學系
92
Electronic marketplace has raised and developed rapidly since 2000, while global economic recession has increased and network bubble has burst. The new transaction model and new marketing concept provide companies a more efficient way of creating business value on internet. By aggregating large numbers of buyers and sellers, E-Marketplace offers automating transaction process, secure web-based platform and intergrated value-chain. Companies are no longer what they used to be a couple of decades ago. This study is based on user information satisfaction (UIS), end-user computing satisfaction (EUCS) and web customer information satisfaction (WCIS). The main purpose of this study is to develop a Lisrel model for measuring the user information satisfaction in E-Marketplace. After reviewing MIS literature, this study takes WCIS as instruments to measure the user information satisfaction. The researcher uses exploratory factor analysis (EFA) to test the reliability and validity, and confirmatory factor analysis (CFA) to test the goodness of fit. The researcher also analyzes the relationships between user information satisfaction and EC-service quality. Finally, this study is concluded by discussing limitations and potential future research.
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Horn, Inch, and 洪英訓. "A Study on Multimedia Systems with User satisfaction." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/62994551824932098398.
Full textAbstract:
碩士國立中山大學
應用數學研究所
84
The goals of this research is to explore the approach of designing Multimedia systems and the factors of designing systems ﹐that is ﹐we would like to increase the user satisfaction while they using a multimedia system﹑we would like to figure out the requirement analysis of designing a multimedia system .We would like to get profits from the result of user demand analysis﹐further more ﹐Designing a multimedia system by means on it .
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Ding, Li-Sheue, and 丁麗雪. "The User Satisfaction of Public Management Information Systems." Thesis, 1994. http://ndltd.ncl.edu.tw/handle/15459212260941161154.
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