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1

Agency, Great Britain Highways, and SDG Research, eds. Road user satisfaction study: Report. London: SDG Research, 1995.

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2

Northern Health and Social Services Council (Northern Ireland). Homefirst transport: User satisfaction project. Ballymena: NHSSC, 1998.

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3

Newman, George. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.

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4

Board, Conference, ed. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.

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5

Bauernfeind, Ulrike. User Satisfaction with Personalised Internet Applications. Bern: Peter Lang International Academic Publishers, 2018.

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6

(Firm), INPUT. User satisfaction in Europe: PCs/workstations, 1992. London: INPUT, 1992.

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7

A. Tarcisio da Luz Reis. Mass housing design, user participation and satisfaction. Oxford: Oxford Polytechnic, 1992.

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8

West, Christopher. Measuring user satisfaction: A practical guide for academic libraries. London: SCONUL, 2001.

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9

West, Christopher. Measuring user satisfaction: A practical guide for academic libraries. London: SCONUL, 2001.

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10

Kular, Randeep. User satisfaction study of patient transport services in Sussex. Brighton: University of Brighton, Health and Social Policy Research Centre, 1997.

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11

Canada Mortgage and Housing Corporation., ed. User satisfaction study of housing options for older Canadians. Ottawa: Canada Mortgage and Housing, 2001.

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12

Davies, Morris. Consultation and user satisfaction: Collecting data from the public. Reading: Institute of Leisure and Amenity Management, 1999.

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13

(Firm), INPUT, ed. User satisfaction with vendor customer services: Medium systems, 1990. London: INPUT, 1991.

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14

Lockhart, Mark S. Evaluation of a user information satisfaction short-form instrument. Monterey, Calif: Naval Postgraduate School, 1992.

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15

Systems, Communications/Information, ed. Market leaders: User ratings of vendors and products. Boston, MA (200 Portland St., Boston 02114): Yankee Group, 1987.

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16

Yannacopoulos, Denis. Evaluating websites and web services: Interdisciplinary perspectives on user satisfaction. Hershey, PA: Information Science Reference, an imprint of IGI Global, 2014.

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17

Kayani, Ashraf. Final report, Pakistan contraceptive user satisfaction and longevity study, 1997. Islamabad: Population Council, 2001.

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18

(Firm), INPUT, ed. User satisfaction with vendor customer services: Large systems, Western Europe. London: INPUT, 1991.

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19

Sandro, Apis, Della Fornace Anna Maria, and Associazione Italiana Biblioteche. Sezione Marche., eds. Centralità del servizio: La customer satisfaction nelle biblioteche : atti del convegno, 9 maggio 2006. Roma: Associazione Italiana Biblioteche, Sezione Marche, 2007.

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20

Andrew, Treacher, and White Carolyn, eds. Introducing user-friendly family therapy. London: Routledge, 1995.

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21

National Institute of Justice (U.S.), ed. The D.A.R.E. Program: A review of prevalence, user satisfaction, and effectiveness. [Washington, D.C.]: U.S. Dept. of Justice, Office of Justice Programs, National Institute of Justice, 1994.

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22

National Institute of Justice (U.S.), ed. The D.A.R.E. Program: A review of prevalence, user satisfaction, and effectiveness. [Washington, D.C.]: U.S. Dept. of Justice, Office of Justice Programs, National Institute of Justice, 1994.

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23

Hurd, Lyn Eric. Evaluation of user information satisfaction of the Composite Health Care System. Monterey, Calif: Naval Postgraduate School, 1991.

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24

(Firm), INPUT, ed. User satisfaction with vendor customer services: Small systems Western Europe, 1990. London: INPUT, 1990.

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25

National Institute of Justice (U.S.), ed. The D.A.R.E. Program: A review of prevalence, user satisfaction, and effectiveness. [Washington, D.C.]: U.S. Dept. of Justice, Office of Justice Programs, National Institute of Justice, 1994.

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26

(Firm), INPUT, ed. User satisfaction with vendor customer services: Trends and issues in Western Europe, 1990. London: INPUT, 1991.

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27

Faggiolani, Chiara, Ilaria Moroni, and Maria Cristina Belloi. La customer satisfaction nelle biblioteche delle università: Elementi teorici, linee guida e casi di studio. Fiesole (FI) [i.e. Florence, Italy] Italia: Casalini libri, 2012.

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28

Degen, Helmut. UX best practices: How to achieve more impact with user experience. New York: McGraw-Hill, 2012.

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29

Lardner, Stephen M. The evolution of user satisfaction as a surrogate measure of information system effectiveness. Monterey, Calif: Naval Postgraduate School, 1991.

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30

Foxall, Gordon R. The management of user-initiated new product development. Birmingham: Department of Commerce, Birmingham Business School, 1993.

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31

Kaasinen, Eija. User acceptance of mobile services: Value, ease of use, trust and ease of adoption. [Espoo, Finland]: VTT Technical Research Centre of Finland, 2005.

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32

Dorricott, Helen. A Comparative analysis of evaluation tools used to survey user satisfaction in academic libraries in the United Kingdom. Birmingham: University of Central England in Birmingham, 1995.

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33

Degen, Helmut. UX best practices: How to achieve more impact with user experience. New York: McGraw-Hill, 2012.

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34

Nieminen, Satu. Study of user-satisfaction with scholarly networked electronic journals among Cranfield University Ph.D. students. Birmingham: University of Central England in Birmingham, 2000.

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35

Booth, James Runyan. Evaluation of user information satisfaction of the Automated Quality of Care Evaluation Support System. Monterey, Calif: Naval Postgraduate School, 1991.

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36

Hernon, Peter. Listening to the customer. Santa Barbara, Calif: Libraries Unlimited, 2011.

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37

Idris, Badarussamin. Project Management Information System (PMIS): User satisfaction and business value of PMIS to a corporation. Dublin: University College Dublin, 1995.

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38

Karaca, U. An investigation of user requirements, residential satisfaction and tenant participation in public-sector housing developments. Manchester: UMIST, 1997.

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39

I︠A︡lysheva, V. V. Ot chtenii︠a︡--k tvorchestvu zhizni: Sbornik stateĭ. Sankt-Peterburg: Rossiĭskai︠a︡ nat︠s︡ionalʹnai︠a︡ biblioteka, 2019.

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40

Group, Primary Research. Academic library reputation management practices. New York: Primary Research Group, 2013.

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41

Council, Americans for Libraries, and Bill & Melinda Gates Foundation., eds. Long overdue: A fresh look at public attitudes about libraries in the 21st century. New York: Public Agenda, 2006.

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42

Paek, Kyŏng-mi. Ch'ungch'ŏng-bukto konggong tosŏgwan sŏngbyŏl yŏnghyang p'yŏngka: Sisŏl kwa p'ŭrogŭraem ŭl chungsim ŭro. Ch'ungbuk Ch'ŏngju-si: Ch'ungch'ŏng-bukto Yŏsŏng Palchŏn Sent'ŏ, 2010.

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43

Library, Illinois State, and Illinois. Office of Secretary of State., eds. Why my library is important to me: A gift for the Library of Congress Bicentennial, 1800-2000. [Springfield]: Illinois State Library, 2000.

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44

Pat, Weaver-Meyers, Stolt Wilbur A, and Fong Yem S, eds. Interlibrary loan/document delivery and customer satisfaction: Strategies for redesigning services. New York: Haworth Press, 1996.

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45

Westbrook, Lynn. Identifying and analyzing user needs: A complete handbook and ready-to-use assessment workbook with disk. New York: Neal-Schuman Publishers, 2001.

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46

Steffen, Nicolle. Public libraries, a wise investment: A return on investment study of Colorado libraries. Denver, Colo: Colorado State Library, Library Research Service, 2009.

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47

Stubbs, Michael David. Informal dispute resolution: An evaluation of user satisfaction with town planning mediation and hearings in New South Wales & England and Wales. Oxford: Oxford Brookes University, 1998.

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48

Bauernfeind, Ulrike. User Satisfaction with Personalised Internet Applications. Lang GmbH, Internationaler Verlag der Wissenschaften, Peter, 2018.

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49

Revill, D. H. User satisfaction: Standard survey forms for academic libraries. SCONUL, 1996.

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50

Robier, Johannes. UX Redefined: Winning and Keeping Customers with Enhanced Usability and User Experience. Springer London, Limited, 2015.

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