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Barnes, Ben. "User involvement + project success : revisited /." Leeds : University of Leeds, School of Computer Studies, 2008. http://www.comp.leeds.ac.uk/fyproj/reports/0708/Barnes.pdf.
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Wishart, Jocelyn. "User involvement with microcomputer software." Thesis, University of Surrey, 1988. http://epubs.surrey.ac.uk/2118/.
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Petrén, Nina, and Hanna Söderquist. "How to use a user : Important aspects of user involvement within ergonomics-related product development." Thesis, Linköpings universitet, Projekt, innovationer och entreprenörskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-120517.
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Systematically involving users in product development is considered as a successful strategy and makes companies more competitive. User involvement in various organizational settings, activities or situations can clearly contribute to product development. In order to understand how, dimensions of user involvement and interdependencies between them are in this report identified and investigated. The result shows that the four dimensions of When, Who, Where and How are the most important to consider when involving users. These can each be broken down into a number of aspects that should be used when assessing and comparing sources of user knowledge. With the framework presented in the report, sources of user knowledge can be linked to one or more user involvement situations, meaning when and how to utilize it. The other way around, if a development process enters a certain phase, these aspects could be used to state what requirements there are regarding the users and the context. A source that is to be utilized must hence fulfill these requirements if the user involvement should be appropriate and effective. Additionally, the empirical study showed that apart from the theoretical aspects above, there could be several more aspects to consider when involving users. These are company-specific and should be identified for each company that wants to implicate user involvement. This study shows that there are clearly interdependencies between the dimensions of user involvement. These interdependencies make many types of user knowledge sources suitable only for the Strategy and idea generation phase, and it’s evidently difficult to identify, locate and utilize sources that fulfill the requirements of user involvement in the later phases of a product development process. The empirics showed that the interdependencies between the aspects of user involvement are neglected in many cases, resulting in user knowledge sources being utilized in a phase where they’re not appropriate to be utilized. To overcome this, many different sources are required in order to achieve proper user involvement, and combinations of various sources should be involved to “cover” the whole development process. The models presented and implemented in this study could be utilized in order to pinpoint aspects of existing sources of user knowledge. It could also be employed in order to investigate requirements on a source of user knowledge in relation to a current development phase of a project. This way, companies could specify which type of sources that are missing in their product development process and in a more efficient way work towards filling those gaps.
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Albrecht, Susanne. "User involvement in person centred planning." Thesis, Lancaster University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418512.
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Neech, Sophie. "User involvement in adult mental health settings : user motivations and benefits." Thesis, Staffordshire University, 2015. http://eprints.staffs.ac.uk/2248/.
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User involvement within healthcare settings has been increasingly prevalent in recent years, where individuals accessing services contribute to their development and delivery. This thesis describes the process of exploring user involvement in adult mental health settings. A review of the literature highlighted that despite government calls for additional emphasis on user involvement to improve services, a number of barriers stop meaningful involvement from being enacted. To avoid tokenism in user involvement practices, power differentials need addressing, and users need to see tangible change as a result of their involvement activities. There has been limited research into users’ motivations for taking on an involvement role within an organisation, yet this is key to understanding criteria for successful involvement. To explore the role of user representatives, including motivations and personal gains, a study informed by action research was developed in collaboration with users of mental health services. Semi-structured interviews with thirteen user representatives were analysed using constructivist grounded theory techniques. The resultant themes highlighted initial motivating factors for user representatives including wanting to give back to services, and making a difference for future users. Experiences of involvement depended on wellness and whether user representatives felt valued. The theme of transition captured shifts in identity, yet staff ultimately governed user involvement activities. Clinical implications are discussed in light of findings, with particular emphasis on the clinical psychology profession. However, development of infrastructure and teams to address specific areas of service development should include staff, user representatives, and users from all levels of an organisation. Further research is suggested to examine the links between user involvement and wellbeing, and dynamics between staff and user representatives to address power relations.
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El-Attar, Sanabel El-Hakeem. "User involvement and perceived usefulness of information technology." Diss., Mississippi State : Mississippi State University, 2006. http://sun.library.msstate.edu/ETD-db/ETD-browse/browse.
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Thesis (Ph.D.)--Mississippi State University. Department of Instructional Systems, Leadership and Workforce Development.Title from title screen. Includes bibliographical references. Also available in print.
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Roberts, Amanda. "Clinical psychology and mental health service user involvement." Thesis, University of Liverpool, 2015. http://livrepository.liverpool.ac.uk/2014001/.
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This thesis comprises three interconnected chapters: a systematic literature review (chapter one); empirical paper (chapter two); and an extended discussion (chapter three) which incorporates an accessible version of the research findings, and a future research proposal. The systematic review aims to find, describe and critique the empirical evidence for the impact of mental health service user involvement on the design, delivery, commissioning or evaluation of mental health services. Secondary objectives are to ascertain whether any attempts have been made to apply psychological theory and whether clinical psychologists are involved in the research. The review implements a comprehensive, replicable search strategy and identifies 11 studies published between 1997 and 2014. The included studies highlight both positive and negative impacts at individual (e.g., for service users and service providers) and strategic (e.g., for services and organisations) levels. Process issues, barriers and resistance to the implementation of involvement were also found. No studies applied psychological theory. Clinical psychologists were involved in a small portion of the studies. The review does not support previous reports that user involvement lacks an evidence base. A small empirical evidence base for involvement was found. However, the majority of studies were poorly reported and had significant methodological flaws. None of the 11 studies included in the review had applied psychological theory to its findings. Therefore, this review applied psychological theories of power and empowerment, attitudes, stigma and intergroup contact to the impact and barriers reported in the included studies. The methodological limitations of the included studies and the review process were discussed. The review concludes with a discussion of the clinical implications, implications for clinical psychologists and areas for future research. It is important that the findings of the systematic review are considered in light of the numerous implications and limitations and, therefore, interpreted tentatively. The empirical paper provides empirical research designed and conducted to investigate the attitudinal and organisational barriers to involvement. In utilising the psychological therapist-client dyad, the research aims to ascertain whether there are relationships between psychological therapists’ explicit attitudes to mental illness, implicit attitudes to service user involvement, and perceptions of organisational culture. It establishes whether there are relationships between these and the quality of the client-rated therapeutic alliance. The research employs a cross-sectional design comprising 28 psychological therapist-client dyads within two North West NHS Trusts in the UK. The study found that therapists’ explicit attitudes to mental illness and implicit attitudes to service user involvement were, on the whole, positive. Most therapists perceived the organisational culture of the NHS as market-driven and results-orientated. Counter to expectation, no significant relationships were found between therapists’ explicit attitudes to mental illness, implicit attitudes to service user involvement, and client-rated alliance, and the hypotheses were unsupported. The empirical paper concludes with a discussion of the possible reasons for the lack of significant findings, with reference to methodological, theoretical, and ethical considerations, and clinical implications. The extended discussion initially provides a brief overview of the preceding chapters. It then discusses methodological and ethical considerations, research paradigms and the nature of evidence, clinical psychology, leadership and user involvement and policy. It suggests that clinical psychologists’ skills as scientist-practitioners make them well placed to research, formulate, theorise and provide psychological understandings of user involvement and its impacts and barriers. It concludes with the suggestion that the input of clinical psychologists into service user involvement strategy at individual, organisational and strategic levels could be synonymous with a recently proposed paradigm-shift for the profession of clinical psychology.
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Lundberg, Niclas, and Anders Söderman. "Establishment on YouTube : Catchphrases, communities and user involvement." Thesis, Umeå universitet, Institutionen för informatik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-46136.
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YouTube is a great place for attention and discussion. Individuals and companies canuse the context and the system for branding of their content. Previous research in thearea has had a larger focus on mass statistics and social patterns on YouTube asequations, rather than as a social platform with people using it. Our research focusedon the users and why they choose to involve themselves with the content of theSwedishMealTime channel on YouTube and what we could do as a producer to createa more established channel, since we run it ourselves. This gave us an opportunity toextract data from the statistics on both YouTube and the corresponding Facebookpage of SwedishMealTime. We sent out an online survey to our subscribers withquestions revolving around the channel and content, in order to gain more insight ofwhat kind of content they prefer. A netnographic study was made in combinationwith a survey to collect the data for the analysis. Our results suggest that a regularupload scheme, communication and interaction with subscribers and establishment ofthe channel increases the sense of belonging, which in turn increases the exposure ofthe channel and the number of users subscribing to it. Future research will requireinformation about more channels, to identify behaviour between them, and if thereare any patterns for a viral success.
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Svensson, Katarina, and Sydow August von. "Användarinvolvering i produktutveckling på små sportföretag." Thesis, KTH, Maskinkonstruktion (Inst.), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-99292.
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Small!size!enterprises!within!the!outdoor!industry!seldom!use!a!structured!process!or! method!when!involving!users!in!product!development.!One!reason!for!this!is!that!many! structured!development!processes!are!designed!for!large!companies!with!very!different! resources.!When!involving!users!in!product!development!processes,!the!most!common! user! is! an! elite! athlete.! She! or! he! often! has! different! requirements! than! the! regular! consumer!and!in!the!customers’!point!of!view;!this!leads!to!nonCmaximized!developed! products.!! The! result! of! this! thesis! is! a! user! involvement! process! for! small! outdoor! companies! based! on! the! Sister! Kenny! Research! Center! Innovation! Handbook,! a! product! development!process,!which!itself!is!based!on!a!phaseCgate!model.!The!process!focuses! on!the!user!category!enthusiastic!amateurs,!since!this!is!what!companies!in!the!industry! require.!The!process!also! focuses!on!how!and!where! small!outdoor! companies! should! involve!users!and!give!recommendations!on!how!many!users!that!should!be!involved!in! a! product! development! process,! different! from! what! the! theory! recommend.! The! process! also! builds! on! that! ideas! should! come! from! the! users! first,! and! then! being! further!developed!by!the!company's!product!developers.!The!degree!of!communication! between!users!and!the!company!is!shown!and!the!report!clarifies!the!user!involvement! intensity!in!product!development!processes.!! The!involvement!process!that!has!been!developed!has!also!been!summarized!in!a!guide! that! can!be!used!by! a! company!on! a!daily!basis.!This! contains! information!on,! among! other!things,!how!users!are!selected!and!how!to!plan!a!workshop.!! ! !Produktutveckling!i!små!sportföretag!sker!idag!ofta!utan!vare!sig!strukturerad!process! eller! metod! för! att! involvera! användare.! En! anledning! till! detta! är! att! många! strukturerade! utvecklingsprocesser! är! anpassade! för! större! företag! med! helt! andra! resurser.!Vid!involvering!av!användare!i!produktutvecklingsprocesser!är!den!vanligaste! användaren!elitidrottare.!Han!eller!hon!har!dock!i!många!fall!en!helt!annan!kravbild!än! den! vanliga! konsumenten! vilket! leder! till! att! icke! maximerade,! sett! ur! ett! kundvärdesperspektiv,!produkter!utvecklas.! Resultatet!av!detta!examensarbete!är!en!användarinvolveringsprocess!anpassad!för!små! sportföretag! baserad! på! Sister. Kenny. Research. Center. Innovation. Handbook,! en! produktutvecklingsprocess! som! i! sig! är! baserad! på! en! phaseCgatemodell.! Involveringsprocessen! fokuserar! på! användarkategorin! entusiastiska! amatörer,! främst! då!detta!är!något!som!efterfrågas!av!företagen!i!branschen.!Denna!process!fokuserar!på! hur!små!sportföretag!skall!involvera!användare!och!frångår!teorins!rekommendationer! på! hur! många! användare! som! skall! involveras! i! en! produktutvecklingsprocess.!! Processen!bygger!även!på!att!idéerna!skall!komma!från!användare!först,!för!att!därefter! vidareutvecklas! av! företagets! produktutvecklare.! Graden! av! kommunikation! mellan! användare! och! företag! lyfts! fram! och! användarinvolveringens! intensitet! i! en! produktutvecklingsprocess!klarläggs.!! Den! involveringsprocess! som! har! tagits! fram! har! även! sammanfattats! i! en! kortfattad! guide! som! skall! kunna! användas! av! ett! företag! på! en! daglig! basis.! Denna! innehåller! handfasta!tips!om!bland!annat!hur!användare!väljs!och!hur!en!workshop!utformas.
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El, Enany Nellie. "Service user involvement in healthcare service development : knowledge, representativeness & the 'professional' user." Thesis, University of Nottingham, 2013. http://eprints.nottingham.ac.uk/14481/.
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Policy makers have increasingly regarded user involvement as an important dimension of service development. Current government policy advocates the involvement of service users in healthcare service development across all levels of an organisation, ranging from the level of individual service user to the development and improvement of health services (DoH 1992, 1999, 2001a, 2001b, 2003a, 2003b, 2004, 2005a, 2007a, 2007b, 201Oa, 201Ob, 2011, 2012). This has manifested in the creation of a number of public and patient involvement initiatives including Patient Advocacy and Liaison Services (PALS), Locals Involvement Networks (LINks), Patients Forums and more recently Healthwatch Organisations. User movements and policy pressures have also led to the formation of user led groups pushing for changes in health and social care. However, these groups often operate on the margins, and as such, lack the legitimacy to work alongside professionals in service development and improvement. Despite involvement being driven by policy, research suggests that user involvement is often tokenistic, unrepresentative (Contandriopoulos et al. 2004; Harrison and Mort 1998; Rowe and Shepherd 2002) and subject to a selection of those users deemed to be a 'safe pair of hands' (Hogg 1999, p. 100). Furthermore, user involvement has been exacerbated by the 'tick' box culture in healthcare and the growing managerialisation of public services, creating a smokescreen to authentic user involvement. A recent study (Lakeman et al., 2007) suggests that a hierarchy of service users has emerged based on knowledge and authority in the service user community resembling stratification akin to the profession of psychiatry. This study is a platform for this research which aims to offer empirical analysis to illuminate the processes of stratification which give rise to this hierarchy of service users, which Lakeman et aI.'s work suggested existed, but which was not empirically supported. In doing so, discussions centre along three main themes; knowledge, representativeness and the 'professional' user. Policies on user involvement have led to health organisations developing strategies around involvement where users are involved at all levels of the organisation. As well as these, a plethora of grass roots groups have gained momentum over the past twenty to thirty years (Hogg 1999, p.127) and in recent times with the support of user involvement legislations have gained greater legitimacy amongst professionals. However, organisations are in constant flux and as they become more embedded in the system and established, user-led groups may become 'professional' working closely with 'sympathetic' professionals (Hogg 1999, p.127). By applying theories from the sociology of professions on expert knowledge and jurisdiction in the context of user involvement policy and practice, I describe the processes that lead to the stratification of users and ultimately to unrepresentative involvement. Using two comparative cases of user involvement, one a top down initiative in mental health service provision and the other a user led stroke group with a focus on stroke service development and improvement, I examine the processes of involvement that give rise to unrepresentative user involvement. In doing so I hope to contribute to theories on user involvement by illuminating the processes which lead to the stratification of users and unrepresentative user involvement. The thesis beings by exploring the historic context of public participation and user involvement, the involvement process and debates around representativeness. This framework informs an analysis of rationales for user involvement and the challenges of involving the 'right' user. Using 40 in-depth semi-structured interviews, observations and documentary analysis the study presents insights of various actors' perspectives of the involvement process, non-representative involvement and the professional user. The remainder of the thesis presents and compares the empirical results from the two cases in mental health and stroke. The study draws on theories from the sociology of professions to highlight the processes which lead to the stratification of service users including their professionalisation. Akin to professionals, users were found to delineate jurisdiction using their expert knowledge and education, gained through the involvement process but also by drawing on their social status and previous professional work. The theoretical and policy literatures coupled with the empirical findings present a number of tensions. Policy directives on user involvement are awash with ambiguities resulting in different ideas of how involvement activities should be played out in practice. This is aggravated by the increasingly target driven NHS culture, where professionals often choose the easier option and involve those users who are known to them and who are usually more articulate and able. This results in the repeated involvement of a certain 'type' of user and the marginalisation of other 'lay' users leading to a hierarchy of users where a cadre of professional users dominate the user community casting other 'lay' users as amateurs.
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Tokkonen, H. (Helena). "Say, Do, Make?:user involvement in information systems design." Doctoral thesis, Oulun yliopisto, 2019. http://urn.fi/urn:isbn:9789526221953.
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Abstract User involvement in information systems design has recently gained interest in the media. Numerous systems have been digitalized during product development to help people’s everyday lives. But are information systems designed to meet users’ needs or support users’ goals? The goal of this research was to understand how user involvement is perceived in information systems design and how users are involved. Is the basis of user involvement what a user Says or what a user Does, or is a user actively participating in the whole design process? The informants of the present study entailed different design projects that were investigated with a qualitative method by interviewing 20 designers of selected design cases. At first an a priori model of user involvement in information systems design was created based on an analysis of extant literature. The model was used in the analysis of information systems design cases. Based on the empirical data a revised, a posteriori model, UICD model was developed. The UICD model provides on overall picture of user involvement in information systems design. UICD model can aid designers to understand user involvement comprehesively: what users Say, what users Do and what users Make in design process. Compared to the a priori model, UICD model includes the impact of other key stakeholders in information systems design processTiivistelmä Käyttäjien osallistuttaminen tietojärjestelmien suunnitteluun on herättänyt julkista keskustelua. Monia yhteiskunnallisia ja yksityisiä palveluja on digitalisoitu sekä tuotteiden yhteyteen on suunniteltu järjestelmiä helpottamaan asiakkaiden toimintaa. Mutta ovatko suunnittelut ratkaisut käyttäjän tavoitteiden mukaisia ja vastaavatko ne käyttäjien tarpeisiin? Tämän tutkimuksen tavoitteena oli ymmärtää kuinka käyttäjien osallistuttaminen käsitetään informaatiojärjestelmien suunnittelussa ja miten käyttäjiä on osallistettu. Perustuuko käyttäjien osallistuttaminen tietoon siitä mitä hän sanoo tai mitä hän tekee vai osallistuuko hän koko suunnitteluprosessin ajan tulevan ratkaisun kehittämiseen? Tutkimuksen kohteina oli 20 erilaista projektia, joihin syvennyttiin laadullisella tutkimuksella haastattelemalla projekteissa toimineita suunnittelijoita. Tässä tutkimuksessa laadittiin ensin kirjallisuuskatsaukseen pohjalta malli käyttäjien osallistuttamisesta informaatiojärjestelmien suunnittelutyöhön. Mallia käytettiin empiirisesti kerätyn tiedon analyysin pohjana. Tämän jälkeen mallia muokattiin siten, että se selittää tutkimuksen havainnot. Näin saatu UICD malli luo kokonaiskuvan käyttäjälähtöisyyden ulottuvuuksista informaatiojärjestelmien suunnittelutyössä. UICD malli auttaa suunnittelijoita ymmärtämään käyttäjien osallistuttamisen kokonaisvaltaisesti: mitä käyttäjät sanovat, mitä käyttäjät tekevät ja miten käyttäjät osallistuvat informaatiojärjestelmien suunnitteluun. UICD malli laajentaa aiemman tutkimuksen näkemystä muun muassa keskeisten sidosryhmien vaikutuksesta informaatiojärjestelmien suunnitteluun
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Pagano, Dennis [Verfasser]. "PORTNEUF - A Framework for Continuous User Involvement / Dennis Pagano." München : Verlag Dr. Hut, 2013. http://d-nb.info/1043892486/34.
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Lasry, Eytan. "User involvement in new product development, an empirical investigation." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape2/PQDD_0017/MQ48485.pdf.
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Shah, Anila. "User involvement in medical device development : an empirical study." Thesis, Brunel University, 2011. http://bura.brunel.ac.uk/handle/2438/5952.
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Changes in population, medical interventions and new technology opportunities, as well as public and political expectations, are all contributing factors to the pressure facing the healthcare system to change. Healthcare in the UK is beginning to move away from its traditional boundaries, for example hospitals and towards patient empowerment and collaboration. Consequently the target users for medical devices have also changed, with new users and user groups emerging. Further to this user involvement is emphatically becoming a part of healthcare delivery in the UK, recognised for bringing improvement in the quality, acceptance and in turn success of a medical device. The changing target market has given rise to the need to understand the newly created user groups and finding new ways to elicit their requirements has become vital for the success of medical devices. This research intends to draw upon and capture the importance of user requirements research, by investigating the early stages of Medical Device Development (MDD) giving particular attention to the conceptualisation of the user within this process. The research shall assess the possible links between user requirement elements, to benefit the healthcare system and investigate how user requirements methodologies that have been proven in other fields can be successfully deployed in the medical device development lifecycle. User requirements methodologies identified within the disciplines of information technology, ergonomics, psychology and design theories relating to medical device design, will be collectively assessed for their capacity to collaborate. The research methodology began with undertaking a systematic review of the literature, which facilitated the construction of a single theoretical conceptual framework of user involvement in medical device development, representative of a superior model of user requirements capture. To validate this framework empirical research followed. This was divided into exploratory, explanatory and interpretive data collection phases, with a view to extract; what the current process of MDD is in industry, why and how users are currently deployed in MDD, and the users perceived experience of involvement. The exploratory study showed that manufacturers were aware of their users and extracting the user requirements effectively was seen as the main competitive differentiator. However, manufacturers were not always aware of the best methods to capture user needs, especially with business objectives and obligatory requirements repeatedly taking precedence over optional user involvement methods. The explanatory study showed that not every department has an equal role to play in terms of user involvement in terms of methods to elicit requirements. However there was consensus across the departments to acknowledge their customers and their feedback to ensure they feel valued. Further to this communicating information to potential new devices users was carried out well in advance of the product coming to market. The customer focus was something not only addressed in the design of the device, but the service that followed. The interpretive study emphasised the importance of understanding the user’s needs and to understand that these needs do change over time. Educating users on disease and self-management was considered important, but realisation by patient user of their responsibility was vital in the successful use of a medical device. The original contributions of this study include its endeavour in taking a multidisciplinary approach to account for users and user involvement methods, and apply to specifically the early stages of the medical device development process. The research developed naturally to transcend and collaborate between these theories, as well as represent various voices within the research to really emphasise the multidisciplinary and multi-user approach it took. This research made a further innovative contribution by developing a framework to the problem of inadequate user involvement in the medical device development process. This could prove very beneficial for medical device manufacturers considering user involvement may become a regulatory requirement, meaning all medical device manufacturers would need to incorporate and document user involvement by law.
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Florea, C. (Ciprian). "Virtual reality interface for the PATIO user involvement tool." Master's thesis, University of Oulu, 2019. http://jultika.oulu.fi/Record/nbnfioulu-201906272675.
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Abstract. The objective of this thesis was to explore, implement, and evaluate means to improve user participation using virtual reality. Thus, two applications were implemented: a VR client for user feedback collection, and a web tool that works as a moderator creation editor. These tools offer an approach to collecting feedback about activities taking place in VR 3D spaces and combine different functionalities such as geolocated points of interest and 3D user interfaces. Through these applications, users are able to explore spaces and answer geolocated surveys in an interactive and immersive way. These two clients were developed side by side with other clients of the same user involvement tool and thus involved several iterations to achieve a good user experience. In addition, related work was studied to research about building VR experiences and interactive 3D user interfaces. The VR client was tested with real users (n = 14) where their experiences were gathered using a five-point Likert scale questionnaire and an Adjective cards selection method, while also being watched and interviewed. The study conducted for evaluation shows that the VR solution is important to users because they can be involved in research and product development even when it is not possible to be in a certain location or when an environment does not exist, or it no longer exists. However, better interaction methods in the virtual environment, as well as additional graphics performance optimization are needed for a better experience in the user involvement process.
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Eichhorn, Bradford Reese. "THE IMPACT OF USER INVOLVEMENT ON INFORMATION SYSTEM PROJECTS." Cleveland State University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=csu1410793063.
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Dyer, Suzanne. "Rhetoric to reality : service user involvement in curriculum planning." Thesis, University of Brighton, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.413093.
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Smith, Elizabeth Mary. "Appearances of power : service user involvement in health research." Thesis, King's College London (University of London), 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.544222.
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Ivanova, Valentina. "Fostering User Involvement in Ontology Alignment and Alignment Evaluation." Doctoral thesis, Linköpings universitet, Databas och informationsteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-143034.
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The abundance of data at our disposal empowers data-driven applications and decision making. The knowledge captured in the data, however, has not been utilized to full potential, as it is only accessible to human interpretation and data are distributed in heterogeneous repositories. Ontologies are a key technology unlocking the knowledge in the data by providing means to model the world around us and infer knowledge implicitly captured in the data. As data are hosted by independent organizations we often need to use several ontologies and discover the relationships between them in order to support data and knowledge transfer. Broadly speaking, while ontologies provide formal representations and thus the basis, ontology alignment supplies integration techniques and thus the means to turn the data kept in distributed, heterogeneous repositories into valuable knowledge. While many automatic approaches for creating alignments have already been developed, user input is still required for obtaining the highest-quality alignments. This thesis focuses on supporting users during the cognitively intensive alignment process and makes several contributions. We have identified front- and back-end system features that foster user involvement during the alignment process and have investigated their support in existing systems by user interface evaluations and literature studies. We have further narrowed down our investigation to features in connection to the, arguably, most cognitively demanding task from the users’ perspective—manual validation—and have also considered the level of user expertise by assessing the impact of user errors on alignments’ quality. As developing and aligning ontologies is an error-prone task, we have focused on the benefits of the integration of ontology alignment and debugging. We have enabled interactive comparative exploration and evaluation of multiple alignments at different levels of detail by developing a dedicated visual environment—Alignment Cubes—which allows for alignments’ evaluation even in the absence of reference alignments. Inspired by the latest technological advances we have investigated and identified three promising directions for the application of large, high-resolution displays in the field: improving the navigation in the ontologies and their alignments, supporting reasoning and collaboration between users.
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Engström, Jon. "Patient involvement and service innovation in healthcare." Doctoral thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-106661.
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This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) and innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Through research initiative containing four healthcare units and 68 patients, the present thesis combines healthcare research (e.g., Anderson and Funnell, 2005; Nelson et al., 2002) with service research (e.g., Grönroos, 2006; Vargo and Lusch, 2008, 2004) to explore three aspects of patient involvement and service innovation. Firstly, the concept of patient involvement itself is investigated through an extensive literature review of empirical research on patient involvement. A model describing the antecedents, forms and consequences of patient involvement is proposed. What value is, and how patients can co-create value is discussed from the perspectives of healthcare research and service management thought. Secondly, the thesis proposes a diary-based methodology for involving patients in service innovation. My colleagues and I developed the methodology in collaboration with the participating care providers and applied it in practice. We used the experiences we gained from the project and the contributions from the patients to examine the opportunities for user involvement in service innovation. The participants contributed with ideas and insights stemming from their experiences in their contact with healthcare and other resources. We suggest the following three ways of learning from the collected data: As ideas for improvements; through summary reports to illustrate other quantitative data; and as narratives to promote change. Thirdly, the thesis explores patients’ motivations to participate in service innovation, a hitherto unexplored field. Through an analysis of patients’ contributions and interviews with participants we found that there are a number of factors that motivate patients to participate and that participation is perceived as a social- and meaningladen event. Patients derive psychological well-being and support from participation, but disease was sometimes a barrier to participation. This thesis elaborates on how the most motivated users can be involved in service innovation, applying thinking from the lead-user methodology to a healthcare setting. Overall, the thesis explores patient involvement from new perspectives and, by doing so, adds to our collective efforts to improve healthcare.Denna avhandling syftar till en mer patientcentrerad och effektiv sjukvård. Den bidrar till en strömning inom forskningen som menar att sjukvården kan förbättras genom en omdefiniering av patientrollen – från en roll som passiv mottagare till aktiv, samskapande aktör. Patienten kan ses som en resurs både i utförande av vården (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) och inom utveckling och innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Avhandlingen kombinerar sjukvårdsforskning (Anderson and Funnell, 2005; Nelson et al., 2002) med tjänsteforskning (Grönroos, 2006; Vargo and Lusch, 2008, 2004) i en forskningsansats som innefattar fyra vårdenheter och 68 patienter. Den utforskar tre aspekter av patientinvolvering och tjänsteinnovation. För det första undersöks konceptet patientinvolvering genom en omfattande litteraturöversikt av den empiriska forskningen på området. Översikten leder till en konceptuell modell för att beskriva patientinvolvering: vad dess förutsättningar är, vilka former av patientinvolvering som finns och vad patientinvolvering leder till. Avhandlingen diskuterar även begreppet värde och hur patienter kan samskapa värde, utifrån perspektiv inom vårdforskning och tjänsteforskning. För det andra föreslår avhandlingen en dagboksbaserad metod för att involvera patienter i tjänsteinnovation. Deltagande patienter skriver i denna metod ner sina ner sina idéer och upplevelser varje dag under två veckors tid. Mina kollegor och jag utvecklade metoden i samarbete med personal från de deltagande vårdenheterna och applicerade den på praktiken. Erfarenheterna från projektet och de deltagande patienternas bidrag användes för att utforska möjligheterna med patientinvolvering i utvecklingen av vården. Vi föreslår tre sätt att lära sig från det insamlade materialet: som direkta idéer till förbättringar; summerat till rapporter för att ge kvalitativ förståelse av andra kvantitativa mätningar; och enskilda patienters berättelser kan användas för att förmedla patientperspektivet i organisationen och mana till förändring. För det tredje undersöker avhandlingen patienters motivation att bidra till tjänsteinnovation, ett hittills outforskat område. Genom en analys av patienters bidrag och genom intervjuer med deltagare finner vi att patienter motiveras att delta av en rad olika anledningar, från ett behov av upprättelse till en glädje av att utföra aktiviteten. Deltagandet uppfattas som en social och meningsfull händelse. Patienter upplever psykiskt välbefinnande och stöd genom att delta, även om sjukdom kan vara ett hinder i deltagandet. Avhandlingen undersöker även hur de allra mest motiverade patienterna kan identifieras och inkluderas i tjänsteinnovation, detta inspirerat av lead user-metoden (von Hippel, 1986). Sammantaget utforskar avhandlingen patientinvolvering och tjänsteinnovation från nya perspektiv och bidrar därmed till våra gemensamma ansträngningar för att förbättra vården och patienters välbefinnande.
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Bomark, Niklas. "Involvement in ISO 14001 : ISO 14001 from a user perspective." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-155746.
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Today the ISO 14001 system is used within a rather wide spectrum of firms and industries, even if the early adopters of the standard mainly where organizations in the heavy industry and manufacturing sectors (Peglaue and Baxter, 2007). Many of those early adopters have now been certified for over 10 years, and during the years several surveys and case studies have been conducted to pinpoint the motives, benefits and challenges for why organizations chose to implement and maintain the system (Massoud, 2010; Jiang and Bansal, 2003). However, one issue with research about ISO 14001 up until now is that most studies have focused upon a managerial perspective where the managers´ attitudes have been in focus rather than the employees (Boiral, 2007). Therefore, this case study set out to explore how the employees, the production operators, inside one certified organization are involved in ISO 14001 through a Grounded Theory approach. The results of the study showed that the production operators relied upon different strategies in order to legitimize their involvement in ISO 14001. Further on, the study shows that the production operators where involved in ISO 14001 at a level which was required in order to keep the certification. However, they could not obtain enough legitimacy to motivate an involvement in ISO 14001 which extended what was required in order to keep the certification. Grounded in the discovery of the different strategies used by the employees, this study argues that environmental awareness could be seen as an internal barrier and as a source for unsatisfied employees. Something which risks emphasizes a feeling of being involved in a rational myth (Boiral, 2007).
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Domingo, Vilar Albert 1984. "User involvement in FTTH deployments as a key to success." Doctoral thesis, Universitat Pompeu Fabra, 2015. http://hdl.handle.net/10803/348882.
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Les connexions de banda ampla estan esdevinguent un servei essencial per a qualsevol llar. Estar connectat a més de 100Mbps, a 1Gbps, o a 10Gbps, és més un problema econòmic que no pas un de tecnològic. Aquesta Tesi té com a propòsit demostrar que l’usuari és la peça principal de les xarxes d’accés de fibra – en especial dels de Fibra Fins a la llar – tot desenvolupant un escenari de model tecno-econòmic de compartició de xarxa d’accés. Actualment, la xarxa està dominada pels desplegaments de Dalt cap a Baix fets per operadors de telecomunicacions que encara veuen en l’usuari el consumidor dels seus serveis. Tot i això, aquesta Tesi implementa un model de Baix cap a Dalt on l’usuari esdevé part de la xarxa d’accés. És més, es converteix en inversor de la xarxa de fibra i obté mes beneficis quants més usuaris agrega, derivant així en una xarxa compartida per la comunitat. El paper de l'Estat , els municipis i els operadors privats són analitzats com a possibles factors que poden ajudar o dificultar les iniciatives d'usuari.Broadband connections are becoming an essential service of any home. To be connected at more than 100Mbps, to 1Gbps, or to 10Gbps, is more an economical problem, rather than a technological one. The dissertation purpose is to proof that users are the key piece of the fiber access networks – especially of Fiber to the Home – by developing a techno-economic sharing access network scenario model. Currently, the network is dominated by Top-down deployments made by telecom operators that still see in the user the consumer of their services. However, this dissertation implements a Bottom-up approach, and the user becomes a stakeholder of the access network. Moreover, he turns into one investor of the fiber work, and gets more benefits by adding more users, thus deriving into a community-shared network model. The role of State, Municipalities, and private operators are analyzed as possible factors that may help or hinder those user initiatives.
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Ferguson, Iain. "The potential and limits of mental health service user involvement." Thesis, University of Glasgow, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.298905.
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Ståhlbröst, Anna. "Forming future IT : the living lab way of user involvement /." Luleå : Division of Informatics, Luleå University of Technology, 2008. http://epubl.ltu.se/1402-1544/2008/62/.
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Nordström, Adam. "How can user involvement benefit software development in Smart Video?" Thesis, KTH, Skolan för industriell teknik och management (ITM), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-244976.
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Smart Video erbjuder som dotterbolag till Codemill sina kunder möjligheten att, med hjälp av verktyget Creative Tools, omvandla deras videoklipp till interaktiva internet-butiker. Genom att integrera länkar i klippen så ökar antalet produktklick upp till tio gånger, i jämförelse med alternativet där länkarna är listade i anknytning till videon. Det ständigt växande internetanvändandet gör att efterfrågan på nya och innovativa mjukvarulösningar hela tiden ökar. Detta medför i sin tur att företag som Smart Video strävar efter att lansera sina produkter på marknaden så fort som möjligt, ofta genom att arbeta på ett sätt som skulle kunna beskrivas som ”trial-and-error”. Något som resulterar i utvecklingsprocesser med ett förhållandevis lågt användardeltagande och, i förlängningen, den förlorade konkurrensfördelen som ett användar-centrerat arbetssätt kan ge. Det här examensarbetet ämnar därför undersöka vikten av att inkludera användaren i de tidiga skedena av mjukvaruutvecklingsprocessen samt föreslå metoder som anses lämpliga vid utformningen av det koncept som är tänkt att rikta sig till de kunder som önskar Smart Video som en tjänst. Det huvudsakliga målet är att i slutet av projektet presentera ett konceptförslag som besparar kunden arbetet att själv omvandla dessa videoklipp till interaktiva motsvarigheter samtidigt som de, som en del utav en god användarupplevelse, har fortsatt kontroll över utförandet. Genom intervjuer, fokusgrupper och andra mindre metoder som studerar de tre användargrupperna; kund, operatör och utvecklare, utvecklas en stor förståelse för vad som är viktigt för tjänsten, från vilken konceptutformningen kan utgå. En utformning som till största del går ut på att iterativt formge det internetbaserade användargränssnitt som anses vara den enskilt viktigaste delen utav tjänsten. Användbarhetstester och omfattande åsiktsinsamling verifierar gränssnittet och det kan således i slutet av projektet, tillsammans med resten av konceptet, presenteras som ett förslag på hur Smart Video kan gå till väga för att fortsätta vara aktuell för sina kunder.The Codemill affiliate Smart Video provides their customers with the tool they need to transform their videos into interactive online stores. By “smartifying” the videos and adding links to products or services adjacent to the video itself, the click rate increases by up to ten times. As internet usage and online purchases grows larger, so does the demand of software that surround this phenomenon. This in turn makes companies, similar to Smart Video, strive to launch their product to the market as fast as possible by using a development process that could be described as “trial-and-error”. This results in drawbacks on the amount of performed user studies and losses in potential competitive advantages that a more user focused research might give. This thesis examines the importance of including users in the early software development phases and then suggests appropriate user study methods to the design of a concept for those customers that requires Smart Video as a service. With the main goal to present a design suggestion that spares the customer the process of modifying the material themselves, while maintaining in control of the end result and engaged in a satisfying user experience. By conducting interviews, focus groups and other minor user involvement methods with the three user groups, a great understanding of what was important in the service was gained. As it formed a base from which the design process could proceed. With the iterative procedure of constructing the customer interface prominent, the service took shape as it dealt with the issues and opportunities gathered. The usability test and the extensive feedback on the prototype justified the look of the interface and its usability, when it at the end of the semester, together with the rest of the concept, was presented as a proposal on how to approach the idea of taking that next Smart Video-step, thus making it a more attractive and relevant actor.
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Ståhlbröst, Anna. "Forming future IT : the living lab way of user involvement." Doctoral thesis, Luleå tekniska universitet, Innovation och Design, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-26649.
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This thesis addresses the process of user involvement in the development of information technology (IT) systems. The motive for this research is that there is still a need of more knowledge about how users can be involved in IT-development when the aim is to develop solutions that represent user needs. This is especially true when the IT-system is developed to attract users as private persons. One attempt to facilitate inclusion of private persons in IT development processes is a phenomenon called Living Lab. Living Labs is a human-centric research and development approach in which IT-systems are co-created, tested, and evaluated in the users' own private context. The Living Lab phenomena can be viewed in two ways, as an environment, and, as an approach and in this thesis, the perspective taken is Living Lab as an approach. Since the Living Lab phenomena is a rather new area there is a noticeable lack of theories and methods supporting its actions. Hence, the purpose of my research is to contribute to a successful use of Living Labs as a means for user involvement by answering the question: How can a Living Lab approach for user involvement that focus on user needs, be designed? To gain insights into the topic I have been involved in three development projects in which the aim was to develop IT solutions based on users' needs. The research method applied in this research is action research based on an interpretive stance; I have used different methods for data- collection, such as focus-group interviews, surveys, and work-shops. In short, the main lessons learned from this research relates to three overarching themes; User involvement, Grappling with user needs, and Living Labs. The first theme concern issues such as user characteristics, user roles, when and how users should be involved. The second theme is divided into two clusters, collecting user data, and generating and understanding user needs. Lessons related to collecting users data concern topics such as encouraging users, storytelling, understanding the social context and the users' situation. The lessons regarding generating and understanding user needs relates to users motivation, the importance of understanding different perspectives and different levels of user needs. The third theme relates to the key-principles of Living Lab approaches, and how these principles are handled, supported, and related to each other in user involvement processes that embrace a Living Lab approach. Based on the lessons learned about the three themes, a methodology called FormIT is formed. The aim of FormIT is to assist Living Lab activities in Living Lab environments, and the methodology is built on ten guidelines. These guidelines are Identify, Inform, Interact, Iterate, Involve, Influence, Inspire, Illuminate, Integrate, and Implement, and they support the design of a Living Lab way of user involvement processes and contribute to fulfil the key-principles of Living Labs. To conclude, this thesis contributes to the understanding of how data about user needs can be collected, generated, and understood through a Living Lab way of user involvement processes. This in turn, contributes to the development of future IT-systems based on user needs, which increases the probability for system acceptance among private persons.Godkänd; 2008; 20081124 (ysko)
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Emery, Leigh M. "Experiences of service user involvement and their influence on identity." Thesis, Canterbury Christ Church University, 2015. http://create.canterbury.ac.uk/13901/.
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Identity can be considered to be socially constructed and developed through narratives about ourselves and our experiences. Having socially valued roles may thus facilitate a positive identity. This study aimed to explore how the experiences of service user involvement (SUI) in health and social care services (specifically, being involved in staff recruitment) influenced the narrative identities of people with learning disabilities. Interviews were conducted with seven people with learning disabilities who had been service user representatives on NHS interview panels. These were analysed using thematic narrative analysis as a framework. All described positive narrative identities, but the degree to which SUI featured in the construction of narrative identities varied. Whilst some found the experience transformative, for others it was not an important part of their narratives. The findings suggest that such experiences formed just one of many narratives that participants drew from to construct their narrative identity.
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Elhorr, Suzanne. "The three dimensional relation between user system experience, user satisfaction, and user acceptance." Thesis, Blekinge Tekniska Högskola, Institutionen för datalogi och datorsystemteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-12957.
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Context. The subject presented in this research is the fact that people resist IT induced change and want to maintain their current situation when implementing a new information system. If no strategy is set to deal with it, resistance to change leads to Information System failure. Objectives. In this study, the author is investigating how to anticipate and handle resistance to change when implementing a new information system in order to succeed. This is followed by introducing the factors affecting user satisfaction which in turn affects user acceptance. Methods The data collection involves interviews in order to assemble appropriate, justifiable and relevant data, in addition to surveys to measure and validate the hypotheses in this thesis. The banking sector in Lebanon was selected as a source of data collection. Results. Three factors Perceived ease of use(PEOU), Perceived Usefulness (PU), and User Involvement react together to satisfy user and hence to make the user accept change. Conclusions. Based on the studies conducted so far with respect to this topic, there exists an indirect relationship between the three factors discussed in this thesis, the user satisfaction, and the user acceptance. The more the user finds the system easy to use (simple way of work with less efforts) and useful (the extent to which person’s work is improved) and the more he/sh is involved, the more he is satisfied and hence the more he is willing to accept the change and causes system success.
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Ngerem, Ogechi Vivian. "The necessity of concepts for end-user involvement in information system development in developing country : Case study secondary schools in Nigeria." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-11890.
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System development has been an innovational trend in the field of Information systems in both past and present time; and users of the system is one of the key success in the development life cycle of human and computer based systems. Information system is one of the most emerging technologies in developing countries; Nigeria as a case and the development of these IS is deployed in both private and public sectors of the economy for organizational data management. Due to some characteristics of developing countries such as poor communication facilities, unequal distribution of wealth, large population and so many others, many of these information system development has been carried out for the provision of services to both public and private organizations. But on the other hand, such projects have failed in one way or the other due to poor end user involvement in or during the development process. For this research, the involvement of users in developing country and more appropriate concepts which developers/designer could possibly use to involve users for a successful system were studied. The approach to this investigation was with the use of questionnaire which was distributed to the users of two different systems which were developed using different concepts of user involvement (Scenario-based user involvement technique and Interview-based user involvement technique). Statistical Package for Social Sciences (SPSS), was used for this quantitative analysis and the Independent t-test analysis was done to prove the significance between these systems. The findings from this study shows that in the developing countries such as Nigeria, these concepts of user involvement is also applicable and Interview-based user involvement technique seem to be the more appropriate method. Further research on the combination of these concepts/techniques for end user involvement should be considered or rather the creation of an advanced technique/concept for gathering end user needs and requirements for an excellent usable system in developing countries with respect to their limiting factors as mentioned in this thesis.
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Bryant, Wendy. "An occupational perspective on user involvement in mental health day services." Thesis, Brunel University, 2008. http://bura.brunel.ac.uk/handle/2438/3365.
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This participatory action research project enabled service users to influence the modernisation of local mental health day services. The modernisation programme was based on principles of social inclusion, and there were limited understandings of how it could be applied locally. Interpretations of policy gave priority to the relocation of services and facilitating individual recovery. An occupational perspective informed the design, implementation and analysis, emphasising what people chose to do. Critical ethnography informed the role of the researcher. Service user involvement was understood as a democratic process, drawing on direct experience for service development. A forum, established for four years, worked on and supported three research strands, focused on social networking. Service users captured their use of a social lounge using photography in Strand A. In Strand B a checklist was used to investigate social activities. Userled social groups were explored in Strand C through individual interviews. All the findings were systematically analysed and service users were involved in this for Strands A and B. The findings of this research emphasised the importance of social networking within the day services. Strand A indicated the benefits of a safe space, before getting involved and moving on. The final report from this strand led to ongoing funding being allocated for a safe space. For Strand B many social and recreational activities were identified by service users. Stigma was recognised as an ongoing barrier to sustained inclusion. A poster was designed and displayed locally to share the findings. Themes from Strand C demonstrated that user-led groups required active collaboration with mental health services to survive and thrive. A final stage of analysis aimed to uncover the details of taking an occupational perspective. The findings indicated that varied occupational forms involved different service users in different ways, enabling more people to participate. Making the functions of the different events explicit was important for negotiating participation. Meanings were expressed in shared and individual reflection as the research unfolded. Understanding and attending to these aspects facilitated meaningful service user involvement in this research, enabling many people to influence the development of the services they received.
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Lewis, Lydia. "User involvement in mental health services : a feminist critical discursive analysis." Thesis, University of Aberdeen, 2006. http://digitool.abdn.ac.uk/R?func=search-advanced-go&find_code1=WSN&request1=AAIU235316.
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This research was carried out in the north-east of Scotland and conducted from a feminist and critical discourse analytic perspective. Its focus was on how (gendered) power relations operate in and through language within the field of user involvement in mental health services. A multi-method research design was employed that included analysis of national and local government mental health policy documents; participant observation at meetings of three mental health service user/community groups; and in-depth interviews with service users, providers and practitioners who took part in local user involvement activities. A number of effects of policy discourses surrounding user involvement were found. The discourses served to homogenise and pathologise users of mental health services, whilst eclipsing socio-political factors associated with distress and experiences of service usage, including those of gender and social class. They also served to create disorders of discourse---misunderstandings and conflict---between users and service providers/practitioners in the study field. A variety of ways in which user involvement operated as a case of power over discourse, for example through the regulation of the nature of the debate within policy forums, were identified. Power was also found to operate in and through discourses and discursive practices in the field setting. The thesis concludes that the discourse order of mental health services in the region had been reconfigured as a result of user involvement, but without significant changes to the social organisation and power relations of these. Consequently, whilst there was evidence of the transformatory potential of user involvement, this was presently discursively and structurally constrained. The main social effect of user involvement was therefore to re-inscribe and reproduce existing hegemonies within mental health services, albeit whilst destabilising these to some degree by opening space for a 'user presence' and for contention of existing ideologies and service arrangements by users. Recommendations for mental health policy and practice, including a re-articulation of user involvement policies, and for political practice and organising in the mental health field are provided.
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Bilgen, Baris. "Localization and Terminometrics: Measuring the Impact of User Involvement on Terminology." Thesis, Université d'Ottawa / University of Ottawa, 2016. http://hdl.handle.net/10393/35591.
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Online collaborative translation has received increased attention from Translation Studies, mostly with a focus on explaining the various models it exhibits and the factors that shape these models. This study takes a new perspective on this phenomenon by focusing on its outcome through the lens of terminology. A terminometric analysis is carried out on the terminology used in the discussions of Francophone users on online forums of the Ubuntu-Québec open-source software community. The implantation of terms used in the forums and those stored in a selection of major term banks is examined with the objective of identifying potential correlations between term implantation and term formation patterns. The examination indicates that most terms formed through the use and modification of existing linguistic resources have higher implantation rates than terms formed through the creation of new lexical items. A new avenue of terminometric research is introduced by shifting the focus from the institution to the community, aligning with the global shift in content production and distribution. The study provides insight into online collaboration in the context of localization and points out correlations between term formation patterns and term implantation. These observations can mark a starting point for terminological decision-making that is informed by user behaviour and may thus improve the reception of localized content by adapting to users' terminological expectations.
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Crepaz-Keay, David. "Effective mental health service user involvement : establishing a consensus on indicators of effective involvement in mental health services." Thesis, Middlesex University, 2014. http://eprints.mdx.ac.uk/13932/.
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Mental health service user involvement had been UK government policy since the early 1990s. This dissertation explored the current state of policy and practice in mental health service user involvement by reviewing peer reviewed literature. A number of potential indicators of effective involvement were drawn from the literature. A discrepancy was found between policy and practice and the concept of indicators of effective involvement was proposed to support the process of enabling practice to develop to match policy expectations. A number of approaches to developing indicators were explored, with the explicit aim of introducing greater mental health service user ownership of the concept of effective involvement. In order to ensure both broad engagement and a degree of consensus, the Delphi process was chosen. An expert panel of mental health service users from England was recruited against a person specification co-developed with the National Survivor User Network (NSUN, an England wide, national network led by and for mental health service users). The 38 panel members represented a spread of ages and came from every region of the country. They have experience of and expertise in involvement at a strategic, operational and individual level. The panel completed two rounds of a Delphi process using an online tool. The panel reached consensus on 21 indicators of effective mental health service user involvement. There was a clear preference for collaborative involvement where service users and professionals worked together in a partnership that was as equal as possible. The chosen indicators have already influenced a number of international, national and local initiatives and have been used to support the development national standards for service user involvement in England.
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Wadell, Carl. "Leveraging user relationships for innovation within sustained producer-user ecosystems : Observations from the medical technology industry." Doctoral thesis, KTH, Integrerad produktutveckling, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-151359.
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Today we can see how companies are making significant investments in various methods and tools to access and utilize the users’ knowledge for the purpose of innovation efforts. What many highly innovative companies try to accomplish with these investments is to develop and establish sustained producer-user ecosystems. The aim of these ecosystems is often to encourage users to collaborate with each other and with the producer in order to generate innovations related to the offering of the producer. However, although these ecosystems are proven to create new innovation opportunities for companies, it has been shown that a close collaboration with many users brings about a number of challenges for companies. For example, it can be costly and time-consuming to establish and utilize large numbers of user relationships and it can be difficult to align the innovation interests of established producers with those of the users. Moreover, the fact that many innovating users have relationships to one another can contribute to conflicts of interests and established producers may have to balance stability and change within the ecosystem. Another challenge in the utilization of user relationships is that it is not only dependent on the direct interaction with users but also the internal dissemination and utilization of information related to the users’ needs. This dissemination can be problematic since it is costly and difficult to forward timely and reliable information about the users’ needs. Consequently, the aim of this thesis is to better understand how companies that are operating within sustained producer-user ecosystems can leverage user relationships for the purpose of innovation. The research forming the foundation for this thesis was carried out within two established medical technology companies that successfully had developed innovations within this type of ecosystems. Quantitative and qualitative data was collectedand a number of different analyses were conducted. The results reveal that these ecosystems can be understood as a system where direct and indirect user experiences are distributed among employees and users. This in turn implies that employees utilization of user relationships can be understood as a function of the extent to which employees knows and values the pertinence of their own as well as others direct and indirect user experiences as well as accessibility and cost of seeking user-information from other people. The results demonstrate that when companies experience high costs related to the acquisition of user experiences they may benefit from employing users to occupy boundary-spanning roles. However, the thesis reveals how the utilization of such boundary-spanning roles brings with it a number of organizational challenges. Moreover, an important aspect of success tends to be the utilization of relationships to so-called transformational users. These users experience problems with established producers' current products before the majority of users, they adopt new technologies earlier than their peers, and they cooperate with established producers for the purpose of transformation of a product field in order to obtain or maintain a central position within the ecosystem. Furthermore, the results reveal how established producers and users are jointly engaged in value creation through various collaborations. However, the results also indicate that the utilization of user relationships for innovation within these types of ecosystems is, to a large extent, a matter of managing tensions emerging within and around these collaborations. On a general level, this thesis points to the potential benefits of considering producer-user ecosystems as a comprehensive perspective, which may explain how companies gain and sustain a competitive edge, rather than one out of many approaches that companies can apply in order to leverage user relationships for innovation.QC 20140918
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Nguyen, Dat Anh. "Customer involvement in new product development process." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34964.
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Purpose – Evaluate the four popular communication methods to involve customers in the NPD process from customers’ perspective (In this thesis, the four chosen communication methods are: Quality Function Deployment, Prototype, Idea Generation Activities and Lead-user Involvement). Design/Methodology/Approach – This is a quantitative research which used questionnaire to collect data. The questionnaire form is distributed online to respondents. Findings – The findings show the comparison between the four communication methods. The differences are measured and analyzed using measurement system from Zaichkowsky (1985) including: Interests, Needs and Values. Research Limitations – This thesis face limitation regarding the chosen sample. In addition to that language is also one of the major obstacles. Managerial Implications – The findings provide companies with evaluation regarding option for communication method to increase customer involvement degree. Originality/Value – This research is unique in a way that the author filtered the four most popular communication methods based on reviewed articles then conducted an evaluation on these methods. The evaluation is performed based on customers’ perspective which has not been done before. This thesis provides a new perspective on how firms should look at customers’ involvement.
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Sjödin, Carina. "User-involved service innovation : Three participating perspectives on co-creation." Licentiate thesis, Mälardalens högskola, Innovation och produktrealisering, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-28699.
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The involvement of customers and other stakeholders in the innovation process is proposed to be a key success factor and something that makes companies more competitive. As a consequence, more and more organizations alter their innovation strategy accordingly. In order for a company to open up innovation processes, it is vital to foster a practice where there is openness for external ideas and knowledge. However, when external ideas meet internal innovation practices complex organizational situations appear. Creativity, for example, involves co-dependence of other persons’ strategies and actions. New roles for those involved affect hierarchies and knowledge sharing opportunities. This thesis involves three different perspectives of the same process provides an opportunity to study both individual and structural challenges. This research aims to identify on-going challenges for an organization during the transformational processes that adjustment from a traditional product innovation structure to an open service innovation culture implies. This qualitative case study involves two main cases and three supporting cases and aims to understand how users and other external parties, top management and middle managers experience open innovation processes. The results describe interactions between organizations and users or external stakeholders as well as internal interactions within the organization. Top management were dedicated to the idea of increased openness, but detected structural issues to deal with in order to implement user involved innovation. Among middle management, some individual aspects such as attitudes and relational issues matter, as well as organizational structures and practices. Users had mixed opinions about their participation in the process. Favorable experiences, such as benevolence and deepened relationships, were balanced by un-favorable experiences such as incapability and intrusion. Different dimensions of openness regarding open innovation practice are discussed. In this work a relational focus is emphasized. The findings assist managers in their work to create conditions for open innovation. Managers can benefit from this research by getting a better understanding of how different stakeholders’ experience co-creation of value. This is relevant for innovation managers in the process of redesigning innovation processes to understand different aspects of the interactions involved.KIT
SIMGIC
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Munro, Catherine A. M. "Developing a dialogue on health : user involvement in health and health services." Thesis, University of Glasgow, 2008. http://theses.gla.ac.uk/291/.
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In common with other areas of public services, recent years have seen a shift in the National Health Service (NHS), with increased power and authority transferring from professionals towards the users of services. As a result, user involvement has come to form a central element of government policy on public services, and health in particular, with a series of specific policy commitments to give users a stronger voice and to involve them in the health service having been published by both the Westminster and Scottish parliaments. These seek to increase users’ involvement in making decisions about their own care and treatment, in examining and improving the quality of services and in policy and planning activity. In doing so, this policy aspires to respond to the changing culture of personal and societal expectations of health and the health service; to build democratic participation in the difficult targeting and rationing decisions faced by health agencies and, thus, to help renew public trust and strengthen confidence in the NHS. These are ambitious aims with far-reaching implications as they represent a transformation in the interaction between users, health professionals and health policy makers. This thesis examined how this policy has been understood and implemented in the NHS by exploring the scope, relevance and quality of the user involvement processes available in three health service settings. In order to develop a better understanding of the issues in user involvement it explored the nature of user participation; the character of user representation and the barriers and facilitators to user involvement in maternity, gynaecological oncology and mental health services. The study examined the response to this policy within these three settings; the functioning of existing user involvement mechanisms and their capacity to involve users in determining their individual health care and in shaping health services and policy to their definition of need. From this examination it defined the key features of a model process for user involvement within the professional service culture and organisational ethos of the NHS. The study then drew conclusions on the capacity of these current user involvement processes to deliver on the policy directive to develop both individual treatment and health services in ways that are responsive and accountable to users. Finally, the thesis identified those areas that require further research before proposing the lessons for the further development of this significant and potentially influential policy directive.
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Mastin, Gabrielle Elizabeth. "Meanings and understandings of user involvement amongst elders in a northern town." Thesis, University of Leeds, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.590304.
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The principles of user involvement have developed strongly in parts of UK social policy over the past fifty years. However despite the apparent commitment of governments to creating and establishing 'spaces' for user voices, and academic comment on the need for involvement, only a limited amount of research has concentrated on the meanings and understandings of user involvement as portrayed in official documents and as perceived by users and practitioners. This thesis builds on three main elements: first a literature review in two parts (one on the user involvement academic literature, and the other on key trends and issues associated with ageing and old age). The second strand is a review of official strategies, policies and practices, to outline the development of involvement initiatives and programmes directed by government over time. Complementing these, the thesis also reports a local empirical case study into the practice of user involvement in a metropolitan borough in northern England. Within that study interviews were conducted both with Key Informants and local older people, to gather practitioner and user perceptions and perspectives on involvement and their observations as to its impact on them. Conclusions are drawn about the development of user involvement in the UK, trends in recent practices in the fields of social care and health services and about the perceptions of real people - variously the beneficiaries and victims of user involvement - as to its meaning and value.
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Winship, Gary. "Therapeutic democracy : the potential & limits of user-involvement in the NHS." Thesis, University of East London, 2004. http://roar.uel.ac.uk/3884/.
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Beginning with a genealogical intersection of psychoanalysis and political theory in psychiatry this study examines some ideological tracts that inform a basis for the application of democracy in clinical mental health practice. In particular it is argued that the Frankfurt tradition has not been fully articulated as an influencing sphere of thought in the Therapeutic Community (TC) movement; the TC method here being a source for the development of democratic clinical practice. Foulkes' contribution to the 'Frankfurt tradition' following Mannheim's vision of 'democratic group analysis' is contrasted with Bion's troublesome engagement with hierarchy and authority. It is argued that Bion's emphasis on pursuing the obstacles to mature functioning in group therapy (basic assumption theory) involved an experiment in therapeutic disorder as much as it was an effort to install co-operative effort towards democracy. In order to generate new data on democracy in action in psychiatric environments three focused inter-connecting studies were undertaken: i) a baseline study gathering comparative data describing democracy in action in 14 UK psychiatric units; ii) an extended pilot study (in a single site) which developed an adapted tool (DemocQ for calibrating staff and patient opinions about democracy & iii) 5 focus groups (in the pilot study site) which was used as a method of triangulating the data from the first two surveys. The results from the descriptive study of 14 sites suggested that the old distinction between TC's in terms of 'hierarchical' or 'democratic' was an over simplification of what was happening in practice. All sites in the study had evidence of various degrees of democracy in clinical practice. A provisional classification system of therapeutic democratic is proposed based on the varying levels of democratic engagement in practice. The results from the DemocQ pointed to a high degree of correlation between staff and patient opinions about democratic climate in the pilot site. The 5 focus groups offered some confirmation of the fair-to-good threshold of democratic climate identified in the pilot DemocQ survey. The focus group interviews threw up an 'unexpected finding' that psychiatric medication withdrawal seemed to be a crucial factor in fostering a sense of agency among the patients. In conclusion a conception of 'therapeutic democracy' is proposed based on a model of 'democratic intimacy'. Divergent clinical modalities are considered in terms of their influence on the facilitation or inhibition of democratically inclined treatment and these divergences are cast in terms of 'therapeutic collectivism' and 'therapeutic individualism'. The evolution of care in community and the decarceration movement is considered in terms of the shift from rural psychiatry to urban psychiatry. It is posited that the move towards primary community care has created the impetus for a re-conceptualisation of the task of psychiatric social integration. The increase in interest in democracy in the NHS emerges simultaneously to i) the necessity of the increased levels of co-operation required by the evolution of community care & ii) as a rhetorical device of a model of citizenship. Some recommendations are made as to how the rhetoric of democracy might be followed through with more rigorous therapeutic intention arising out of an adapted TC model of 'public mental health'.
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Simmons, Richard A. "User participation and involvement in the governance and delivery of public services." Thesis, University of Stirling, 2017. http://hdl.handle.net/1893/25962.
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Via six published papers, this thesis assembles a body of work by Simmons on user participation and involvement in the governance and delivery of public services in the UK. Collectively, the papers examine how users are able, and what makes them willing, to interact with public services in order to maintain or improve them. Cumulatively, the published papers contribute to a more detailed and nuanced understanding of user involvement and participation, enabling deeper understanding of users’ motivations and experiences, the choices available to them and how these are constrained. The published papers are contextualised in a linking narrative. This locates the papers within wider debates about the place and role of service user involvement and participation and how this has evolved over the last fifty years (Section 3). It then considers a range of broader literatures, selected to capture key elements of the conceptual and theoretical questions to which the papers are addressed (Section 4). A summary of each publication is provided, detailing its individual contribution to the participation literature (Section 5). The papers’ cumulative contribution is then considered (Section 6). Together, the six publications contribute to deeper understandings of both user involvement (establishing nuances in user attitudes and behaviour), and the possibilities that arise within different spaces for involvement (according to such factors as who the participants are, what they connect with (service, service providers, service context), and how these connections form distinctive ‘fields' of relationships). This thesis suggests these things all matter when it comes to users finding their voice - and user knowledge being incorporated into the governance and delivery of public services. It concludes that users’ ‘projects’ of involvement and participation (and the environments for those projects) are often complex, bringing together a range of different forces that must be balanced within the public service system.
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Meskin, Mark Israel. "Information system success and its association with user attitude, belief and involvement." Master's thesis, University of Cape Town, 1993. http://hdl.handle.net/11427/15425.
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Bibliography: p. 103-114.The motivation for this research was twofold. The first was to explore measures of information system success. The second, to investigate the influence of user variables, specifically attitude, belief and levels of user involvement, on information system success. Although researchers agree that the aggregate organisational benefit derived from an information system is the best measure of success, no practical instrument has been employed to measure this benefit. Rather, a number of surrogate measures, specifically system use and user information satisfaction have been employed. This research explores a new measure, the "fit to objectives", as an appropriate and practical measure for information system success. It also uses this measure to establish the relationship between information system success and user involvement. User attitude, user belief and levels of user involvement have all been examined by previous research and are postulated to be positively associated to information system success. However, in testing the above postulations previous research has achieved mixed results. The major constraints in verifying the above has been a lack of accepted definitions, inappropriate measures, and poor methodologies. With the growth in the importance of the user in information systems development, a better understanding of the behavioural influences relating to the user is required. In examining these user influences, this research employs tested and proven measures based on past research from the information systems, organisational behaviour, and psychological disciplines. The research is both exploratory and empirical in nature. A focus throughout has been on the practical application of constructs and instruments and providing contributions to both information system practitioners and researchers alike.
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Grant, Tom. "The involvement of users in the design of home use medical devices : challenges and incentives for change." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/16283.
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The prevalence and use of medical devices in the home environment continues to grow in the United Kingdom (UK) and Worldwide. It is recognised that such devices offer significant benefits to both patients and the National Health Service in the UK. The design of home use medical devices however represents a considerable challenge to designers and manufacturers alike. Developing devices that are usable and understandable by inexperienced, lay or dexterity impaired users requires an understanding across a breadth of disciplines. Previous research in this field has explored these challenges in attempt to offer support for developers of home use medical devices. There have been very few studies however that have explored whether the design community actually need, want or use such guidance, before considering whether this literature is adopted correctly. Through case studies, an online survey and in depth interviews this thesis suggests that industry practitioners are sceptical of the value of design guidance towards user involvement in home use medical device design. Consequently the practitioners in this research make little or no use of the formal design methods and supportive guidance documents available to them. More typically, practitioners in the home use medical device field use their own personal experiences and knowledge from working in the industry to adapt their own approaches to design. This thesis reports that the greatest challenge to involving users in the design of home use medical devices are the internal corporate and traditionally hierarchical barriers between stakeholders within the design process. In contrast to previous research offering support for designers and developers of home use medical devices this thesis calls for a wider change in design practice to facilitate the application of usability principles. As a conclusion to this thesis, recommendations for further research to address these changes in practice are proposed to industry professionals in the medical device industry. This thesis is submitted as part of the requirement for the Degree of Doctor of Philosophy at Loughborough University.
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Wodzyński, Jacob, and Matija Prskalo. "Användarinvolvering och acceptans av affärssystem." Thesis, Halmstad University, Halmstad University, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-2592.
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[ An abstract in English will follow]
Denna uppsats handlar om på vilket sätt användarinvolvering påverkar acceptansen av ett affärssystem. I studien redogörs varför acceptansen påverkas av användarinvolveringen, samt hur påverkan sker och vad som leder till den.
IT genomsyrar idag så gott som alla former av företagsamhet. Affärssystem stödjer affärsprocesser i flera branscher, från tillverkande företag till renodlade tjänsteföretag. Ett företag behöver exempelvis anpassa både sina affärsprocesser och det nya affärssystem för allt som sker inom företaget. På grund av komplexiteten som detta för med sig är implementeringen ofta ett stort steg för företaget och dess anställda. De framtida användarna av systemet ställs inför en stor förändring som ett nytt affärssystem medför. För att göra övergången så enkel som möjligt och få användarna att acceptera systemet brukar användarna vara delaktiga i implementationen genom en process som benämns som användarinvolvering.
Forskning inom området har enats om att användarinvolveringen påverkar acceptansen av ett system (Dickson & Simmons, 1970; Powers & Dickson, 1973; Wu, et al.,2002; Kujala, 2003;, Gable, et al., 2003; Amoako-Gyampah, 2005; Sharp, et al., 2007). Desto mindre finns skrivet om varför acceptansen påverkas av användarinvolveringen, hur den påverkas, samt vad det egentligen är i användarinvolveringen som påverkar acceptansen. Denna uppsats undersökte detta genom att en kvalitativ studie utformades.
Teorin om att användarinvolveringen påverkar acceptansen kombinerades med Technology Acceptance Model (en modell för undersökning av acceptansen föreslagen av Davis, 1989) för att skapa en egenutvecklad modell. Den egenutvecklade modellen användes för att skapa teman kring vilka den öppna individuella intervjun utformades. Därefter genomfördes intervjuer med fyra användare som var involverade i en implementationsprocess. Resultatet från intervjuerna strukturerades på ett sätt som matchade teman i den egenskapade modellen. Därefter analyserades resultatet med hjälp av det teoretiska materialet som insamlades under studiens inledningsfas.
Slutsatsen är att användarinvolveringen som process består av flera företeelser som tros påverka acceptansen. De företeelserna som tros ha påverkat acceptansen på företaget som studerades var: användarnas förståelse för vad som kommer krävas av dem i framtiden, utbildningen och dess kvalité, användares tidigare kunskap och förmåga att ta in ny kunskap samt företagets mål med implementationen och hur väl det nya systemet kan uppfylla dessa.
Slutligen bör man inte bortse ifrån de krav som företaget ställer på sina anställda. En medarbetare kan känna sig tvungen att acceptera ett visst system, då det redan är beslutat att företaget ska bruka systemet.
[English abstract]
This essay covers what in the user involvement process affects user acceptance of an Enterprise Resource Planning System (ERP). The study reads up on why the acceptance is affected by user involvement, how the influence derives and where it comes from.
Information Technology permeates all forms of enterprise. ERP systems support business processes for many different types of enterprise, ranging from manufacturing to service oriented. A company needs to adapt both its business processes and the new ERP system to fit the company’s business processes and support them throughout the value chain. As a result of the complexity that this adaptation implies, the implementation turns often out to be a big step for the company and its employees. Because of that, future ERP system users face a huge change in their work life. To make this easy and increase the chances of the future users to accept the new system, a process called user involvement is often used.
Research has shown that user involvement affects the acceptance of a system (Dickson & Simmons, 1970; Powers & Dickson, 1973; Wu, et al.,2002; Kujala, 2003; Gable, Sedera & Chan, 2003; Amoako-Gyampah, 2005; Sharp, et al., 2007). On the contrary, less is known on why the acceptance is affected by user involvement, how the relation looks like and what in the user involvement process actually affects the acceptance. This essay studied that using a qualitative approach.
By combining the theory that user involvement affects the acceptance, with the Technology Acceptance Model (a theory proposed by Davis (1989) that models how users come to accept and use a technology), a new model was developed. The self-created model was used to develop themes which were used as a base for the empirical research. Four interviews with system users took place and the result was analyzed using the theories collected in the earlier part of the study.
The conclusion is that user involvement as a process contains many different parts which we believe may influence acceptance. Our study has shown that the acceptance depends on – but not limited to – the following: user’s understanding of what will be required of them in their future work, the educational process and its quality, user’s technical knowledge before the implementation process began, user’s ability to learn, as well as the company’s goals set for the implementation and to which degree the new system will fulfill these goals.
Finally, the demands which the company sets on its employees must not be ignored. An employee can feel obligated towards company’s choice of the ERP system and compelled to accept the new system, because it has already been decided that the company would use it.
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Haukipuro, L. (Lotta). "User-centric product and service development in a multi-context living lab environment:case OULLabs and PATIO." Doctoral thesis, Oulun yliopisto, 2019. http://urn.fi/urn:isbn:9789526221588.
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Abstract The purpose of this thesis is to increase understanding and provide new knowledge on the applicability and value of the living lab approach in user-centric product and service development in public and private sector. Research has been carried out within the authentic living lab environment of the Oulu Urban Living Labs (OULLabs) and the PATIO user community and user involvement tool in 2011–2018. Empirical evidence is gathered from qualitative living lab case studies conducted in multiple contexts: public service development, commercial product and service development, business accelerating, innovation instruments, public procurement and urban planning. The primary source of information are the 70 in-depth interviews with the customer companies and organizations. Both general and context-specific value of the living lab approach for public and private sector customers are identified. The living lab approach provides an effortless process for user-centric development. Knowledge and practice of user involvement are transferred into customers. The living lab approach supports the development of usable and desirable products and services. The diverse context-specific value of the living lab approach includes, e.g., information for the development and decision making, learning and knowledge, new customer and end-user contacts, increased efficiency, improvement of organizational culture and communication, enhanced quality of products and services, gaining visibility, involvement of citizens and increased productivity. PATIO is perceived as a fast, easy and efficient digital tool to involve users regardless time and location in a living lab environment. The main contribution of the thesis is the new knowledge of less researched long-term and partly novel living lab studies in a remarkable breadth. The findings of the thesis support the adoption of the living lab approach as a natural and continuous practice in a variety of product and service development activities, especially in local innovation ecosystems but also in international environmentsTiivistelmä Tämän tutkimuksen tarkoituksena on lisätä ymmärrystä ja tuottaa uutta tietoa living lab -toimintatavan soveltuvuudesta ja arvosta yritysten ja julkisen sektorin tuote- ja palvelukehityksessä. Tutkimus on toteutettu autenttisessa Oulu Urban Living Labs (OULLabs)- ja PATIO living lab -ympäristössä vuosina 2011‒2018. Tutkimuksen empiiriset todisteet perustuvat laadulliseen tapaustutkimukseen, jossa living lab -menetelmiä ja -työkaluja on hyödynnetty eri konteksteissa: julkisten palvelujen kehittäminen, kaupallisten tuotteiden ja palvelujen kehittäminen, yrityskiihdyttämö, innovaatioinstrumentit, julkiset hankinnat ja kaupunkisuunnittelu. Tutkimuksen pääaineisto koostuu 70:stä yritysten ja muiden sidosryhmien edustajien haastattelusta. Tutkimuksessa on tunnistettu sekä yleisiä että kontekstisidonnaisia living lab -toiminnan hyötyjä julkisen ja yksityisen sektorin asiakkaille. Living lab -toimintatapa tarjoaa vaivattoman prosessin käyttäjäkeskeiseen kehittämiseen sekä lisää uutta tietoa ja uusia käytäntöjä käyttäjien osallistamisesta. Living lab -toimintatapa tukee käytettävien ja haluttujen tuotteiden ja palveluiden kehittämistä. Living labin monet kontekstisidonnaiset hyödyt ovat esimerkiksi informaatio tuote- ja palvelukehityksen ja päätöksenteon tueksi, tiedon ja oppimisen lisääntyminen, prosessien tehostaminen, uudet asiakas- ja loppukäyttäjäkontaktit, tuottavuuden lisääntyminen ja taloudelliset hyödyt, organisaatiokulttuurin ja kommunikaation parantaminen, tuotteiden ja palveluiden parempi laatu, näkyvyyden lisääminen sekä kuntalaisosallistaminen. Digitaalinen käyttäjäyhteisö ja käyttäjien osallistamistyökalu PATIO on nopea, helppo ja tehokas tapa aktivoida käyttäjiä tuote- ja palvelukehitykseen living lab -ympäristössä. Tutkimus tuo uutta tietoa vähän tutkituista pitkän aikavälin living lab -toiminnan tuomista hyödyistä ja uudenlaisista living lab -tutkimuksista merkittävässä laajuudessa. Tulokset tukevat living lab -toiminnan omaksumista luonnolliseksi ja jatkuvaksi osaksi tuotteiden ja palveluiden kehittämistoimintoja paikallisissa innovaatioekosysteemeissä, mutta myös kansainvälisissä toimintaympäristöissä
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Owoseni, Adebowale, and Germaine Imhanyehor. "User Involvement in In-house Developed Software : Case Study of a Nigerian Financial Institution." Thesis, Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3701.
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Over the years, researchers have argued that user friendly and result oriented systems were not necessarily products of participatory user involvement; however there is a degree of user involvement required in the development process of any Information System. The aim of this research is to discover the level of user involvement in in-house software development process in All Nigerian Bank (ANB). We use two research methods - survey and process observation. A survey was conducted for 107 end users and 10 developers (programmers) of 5 selected in-house developed software solutions; we complement our survey with an active observation of a typical software development process. Relative to the five in-house software solutions studied in our reseach; our study reveals that user involvement in the development process on the whole for these five solutions has been 8% participative, 18% representative, 33% consultative and 41% informative. 67% of end user respondents agreed that these specific in-house developed solutions are user friendly while 62% said solutions meet business needs. This result is a clustered representation of the 5 cases as a way of exploring the “normal in-house development process” in ANB We conclude that the level of user involvement relative to business needs and user friendliness is a reflection of a number of factors which include ANB’s business strategy, organizational culture and politics; other factors include weak Nigerian labour laws, low ethical standards and high unemployment rate.Contact Mobile PhoneNo : +2348067982450
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El-Habta, Emelie. "Housing Designed by Developers : The Weak Role of the Architect and the Forgotten Users." Thesis, Umeå universitet, Arkitekthögskolan vid Umeå universitet, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-138782.
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The Swedish housing sector has changed from being part of the welfare state into being market-driven. During the last century political decisions has enabled this change together with changes regarding the actors involved in the building industry. The role of the architect has weakened and users are not involved in the process of designing housing at all. I propose an alternative estate agency called Bricolage where the users are involved in the design process of their homes from start to finish. Bricolage would not find you the home of your dreams but instead build it together with you. The process started with interviews with the users where functions, materials, style, common spaces, light and atmosphere were discussed. The interview resulted in a written document and a storyboard that worked as a stepping stone to build the first model of the apartment. After that a second interview was held with each family to discuss the models and storyboards. Together with the family small changes were made in the model. When the separate models were finished I assembled them, making an apartment block of eight apartments. I presented the apartment block model at an event receiving very positive feedback from the user group with many of them eager to move in. Designing housing with the architect in a driving role and with a high user involvement the future design of housing can be of much higher architectural quality. The large scale industry of housing is difficult to change but small architect originated practices such as Bricolage can be a good way to take charge over the design process. A practice like Bricolage can have a close contact with the users, conduct personal interviews and really get to the core of what a family needs and want from their home. The transparent design process ensures the user that they pay for what they requested. For the architectural profession it can be a way to strengthen our role in the housing sector.
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Mansfield, Sarah. "Power to the people? : constructions of service user involvement in mental health research." Thesis, University of East London, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.532695.
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Owen, Jennifer. "Women, office work and computerisation : case studies in user-involvement during systems development." Thesis, Sheffield Hallam University, 1992. http://shura.shu.ac.uk/3148/.
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This thesis examines the area of user-involvement in the development of computerised office information systems, with particular reference to gender relations and to initiatives in 'Human-Centred' systems design. it is based on a review of literature in computer science and in social science, and on case-study research. The thesis forms a contribution to the interdisciplinary work of the Human-Centred Office Systems Project, at Sheffield Polytechnic. Interdisciplinary research into information systems development is expanding, partly in response to evidence that many systems fail to meet their stated objectives. There is increasing emphasis on issues of "user relations', including user-involvement. In offices, as in other contexts, women tend to be defined as users or operators of technology; however, there has been little research into the constraints and opportunities women office workers face specifically in connection with information systems development. Previous projects within Human-Centred Systems research have been located in areas in which men predominate, such as printing and engineering. The thesis makes a contribution to new interdisciplinary research on information systems in two main respects. Firstly, the scope for clerical involvement is examined. It is argued that clerical skills and experience can form a strong basis for involvement in office systems design; in addition, managerial reliance on clerical skill and cooperation appear to increase, with the advent of on-line, integrated office systems. However, the case study research also illustrates the ways in which gendered associations can play a part in the definition of 'social' and 'technical' aspects of systems development, tending to marginalise clerical contributions. Secondly, therefore, the thesis examines the potential of Human-Centred systems development approaches to address gender inequalities in opportunities for user-involvement. Methods for establishing a Human-Centred approach in a local authority department are proposed; an assessment of their use, in a case-study context, exposes a weakness in the Human-Centred tradition in relation to management practices. In conclusion, specific proposals are formulated to support the creation of new links between organisational strategies on information technology and those on gender inequality.
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Robens, Sarah L. "Involvement in practice : an examination of the multiple influences on the construction of service user involvement in mental health care planning." Thesis, Exeter and Plymouth Peninsula Medical School, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.553825.
Full textAbstract:
The involvement of mental health service users and their carers plays a central role in the policy behind the Care Programme Approach, the system for the management of care for people with mental illness. Since the 1990s there has been a shift in health and social care towards increasing the control service users have over their care. This is done through the use of different care planning mechanisms in particular. Within the Care Programme Approach, care plans define the package of care, and this care is monitored through six monthly reviews of the care plan. Care planning and reviewing is a process in which service users and carers are supposed to be fully involved but evidence shows that this involvement is not happening. This evidence was reflected in the concerns of a mental health service user group in Devon, who designed this study with a steering group made up of mental health service users, carers and mental health professionals. The study seeks to fill the gap in the literature, which highlights that there are problems with mental health service user involvement in care planning but fails to explain the nature of the problems. Through the use of non-participant observation and in-depth interviewing, this study examined involvement in practice, outlining how it is created and what influences it, both positively and negatively. The observational data pointed towards involvement as dynamic in nature and further analysis outlined the detail of how involvement changes during a review. In so doing, what emerged was analysis of how involvement is created through the interaction of different stakeholders at the review. A number of different methods are identified through which involvement is enabled, restricted and self-created. The interview data outlined people's experiences of involvement, and identified key bridges and barriers to involvement that relate to structural and interactional issues. Through both sets of data, the importance of the care coordinator in enabling involvement is emphasised, acting as they do within a set of structures that restrict service user involvement. Further discussion of this data used the theory of Giddens to outline how involvement is the product of structuration, being produced when structure is put into practice through the actions of individuals. Coming out of these findings is the implication that for service user involvement to become meaningful requires a re-working of care planning systems to move away from a professionally-led system to one which is truly centred in service user needs and wishes. The other implication is that care coordinators need a greater understanding of how they can enable or restrict involvement through their actions, and this thesis provides the evidence on which to build this knowledge.
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Thurfjell, Elias, and Stefan Slavnic. "Relationen mellan användarmedverkan och användartillfredsställelse : En undersökning om faktorer som bidrar till användartillfredsställelse i systemutvecklingsprojekt." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104418.
Full textAbstract:
Med informationssystemens ökande närvaro i dagens samhälle blir det allt viktigare att systemen anpassas efter användare och uppfyller deras behov. Därför uppmuntras användare i allt större omfattning att delta i systemutvecklingsprocessen. Trots detta är felaktiga krav en stor anledning till att projekt bedömts som misslyckade. Under tidigare studier har flera olika faktorer analyserats för att undersöka hur dessa påverkar användartillfredsställelse och hur uppfattningen av tillfredsställelse kan skilja sig mellan olika grupper av användare, baserat på dess kontext. Det har även tidigare visats att hög grad av användartillfredsställelse uppstått vid en låg grad av medverkan och vice versa. Uppsatsen ämnar belysa vilka faktorer som påverkar användares tillfredsställelse vid medverkan i systemutvecklingsprojekt. För detta har en intervjustudie med en kvalitativ ansats utformats där totalt sju intervjuer genomförts. Därefter har en kvalitativ analys genomförts för att behandla insamlade data. Studien visar att faktorerna grad och nivå av användarmedverkan och involvering, effektivitet av användarmedverkan och involvering, kommunikation mellan användare och utvecklare, användarrepresentation, stöd av ledningen samt åsikters beaktning påverkar användartillfredsställelse. Dessa faktorer stöds av teorin, medan faktorn planering inte stöds då avsaknaden av detaljerad planering inte visat någon större inverkan på tillfredsställelsen eller effektiviteten av medverkan. Slutligen har kommunikation mellan användare och utvecklare samt åsikters beaktning påvisats som faktorer med mest inflytande på användartillfredsställelse.With the increasing presence of information systems in todays society, it can be percieved as important that the systems are adjusted based on the users needs. This could be an encouragement to let users participate in the system development process to a higher degree. Despite this, inaccurate requirement gathering is a prominent cause among projects deemed as failures. Previous studies have analyzed different factors to see how they affect user satisfaction and have also shown that the perception of user satisfaction can vary between groups of users, depending on the context. Research have shown that a high degree of user satisfaction can be achieved with a low degree of user participation, and vice versa. The aim of this thesis was to examine what factors affected users satisfaction with their participation in the system development process. To answer this, a qualitative study has been conducted through seven interviews. Further on, a qualitative method of analysis have been used to analyze the collected data. The study shows the factors degree and level of user participation and involvement, effectiveness of user participation and involvement, communication between users and developers, user representation, support of management and consideration of opinions does affect user satisfaction. These factors are supported by previous studies, while the factor planning is not supported since the absence of detailed planning does not show any significant influence on user satisfaction or the effectivity of participation. Finally, communication between users and developers and consideration of opinions has been shown to have the strongest influence on user satisfaction