Academic literature on the topic 'User and staff experiences'
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Journal articles on the topic "User and staff experiences"
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Johnson, Paula, and Michaela Thomson. "Journeys into dialectical behaviour therapy (DBT): capturing the staff and service-user experience." Journal of Intellectual Disabilities and Offending Behaviour 7, no. 2 (June 13, 2016): 84–93. http://dx.doi.org/10.1108/jidob-09-2015-0027.
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Purpose – The purpose of this paper is to explore the lived experiences of staff and service-users regarding the introduction of dialectical behaviour therapy (DBT) into an NHS forensic learning disability (LD) service. Design/methodology/approach – Drawing on data from two recent qualitative research studies, the research team used a case-oriented approach to see beyond original findings to capture the shared experiences of the participants’ journeys, thus giving a deeper insight to the commonalities of the participants’ voices which is rarely reported in the literature (Sandelowski, 2011). Findings – A common set of phenomena became apparent when the cases were analysed, these included: trust, intensity and worthwhile. It is intended this paper gives some opportunity for reflection and shared empathetic responses to the similar experiences discussed. Originality/value – The case-orientated analysis adds value to the evidence base by highlighting the importance of the qualitative voice of both the staff and service user. This is important because most available literature reflects the process of setting up a team or DBT service, rather than describing the team experience. Equally, most published literature regarding the effectiveness of DBT is not written from the perspective of the people who receive the therapy.
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Johansson, Jan. "User Involvement: Effective Performance in Sustainable Social Housing." European Journal of Social Sciences 5, no. 1 (January 1, 2022): 60. http://dx.doi.org/10.26417/645vox60.
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In the development of sustainable social housing, the residents, operating staff, and administrative staff - as users - face challenges in relation to a lack of involvement. The aim of this research is to contribute with results regarding these challenges. These contributions to the discussion are based on the results of a qualitative evaluation of sustainable social housing. The results suggest that it can be an advantage to utilise user experiences in the development of future sustainable social housing with a view to strengthening the user involvement process. The argument is that a greater degree of user involvement respects people’s experiences as being a contribution to the development of new projects. In addition, the research suggests that the early involvement of residents, operating staff, and administrative staff can strengthen the sense of project ownership and community, as well as the project’s social sustainability. It is claimed that user involvement can promote social sustainability, which is a significant factor, since the intention behind a project’s sustainability is that the residents will later have ownership and an interest in ensuring that it works in accordance with its intentions.
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Colley, Jacinta, Heidi Zeeman, and Elizabeth Kendall. "“Everything Happens in the Hallways”: Exploring User Activity in the Corridors at Two Rehabilitation Units." HERD: Health Environments Research & Design Journal 11, no. 2 (October 25, 2017): 163–76. http://dx.doi.org/10.1177/1937586717733149.
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Objectives: This research aimed to examine the role of the corridors in specialist inpatient rehabilitation units to inform future design of these spaces. Background: In healthcare settings, such as rehabilitation units, corridors have often been designed simply as spaces allowing movement between other locations. However, research suggests that corridors may be places where important social and care-related activities take place. How corridors are used and understood by patients and staff in inpatient rehabilitation settings is unclear, and a greater understanding of the role of corridors in these settings could help to inform more supportive design of these spaces. Methods: Independent observations of user activity were conducted at a major metropolitan inpatient spinal injury unit (SIU) and brain injury unit (BIU). Interviews were conducted with SIU patients ( n = 12), and focus groups were conducted with SIU staff ( n = 23), BIU patients ( n = 12), and BIU staff ( n = 10). Results: Results from the observations showed that the corridors were used frequently across the day, particularly by staff. Thematic analysis of staff and patient experiences found three key themes describing how corridors were used: (1) moving around, (2) delivery and experiences of quality care, and (3) a “spillover space.” Conclusions: Results demonstrate that corridors not only have an important role as connective spaces but are also used as flexible, multipurpose spaces for delivery of quality care and patient experiences. Future design should consider how these spaces can more deliberately support and contribute to patient and staff experiences of rehabilitation.
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Tseung, Victrine, Lee Verweel, Martha Harvey, Tim Pauley, and Jan Walker. "Hospital Outdoor Spaces: User Experience and Implications for Design." HERD: Health Environments Research & Design Journal 15, no. 1 (October 18, 2021): 256–67. http://dx.doi.org/10.1177/19375867211045403.
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Objectives: This article aims to describe users’ perspectives about the impact of hospital outdoor spaces on the patient experience in a postacute setting. Background: Hospital outdoor space is an important element in healthcare facility design. There is growing evidence that access to green space within hospital outdoor spaces facilitates healing. However, limited studies have explored the users’ perspective regarding how hospital outdoor spaces impact the patient experience. Methods: As part of a hospital preoccupancy evaluation, users (patients, family, and staff) were invited to participate in a semi-structured interview to describe their experiences in the hospital’s outdoor spaces. Data were analyzed using inductive thematic analysis. Results: Seventy-four individuals participated in this study: 24 inpatients, 15 outpatients, 11 family, 23 staff, and one volunteer. Three themes were identified: (1) outdoor space benefits healing by helping patients focus on life beyond their illness, (2) design of healthcare spaces facilitates patients’ access to outdoor space to benefit healing, and (3) programming in the outdoor space promotes healing and recovery. Conclusions: This study describes the users’ perspective regarding the value of outdoor spaces and the design elements that influence the patient experience.
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Spector, Rachel, Maureen Smojkis, and Liz Chilton. "Service-user involvement in a ward staff training project: Participants’ experiences of making digital stories." Clinical Psychology Forum 1, no. 220 (April 2011): 49–53. http://dx.doi.org/10.53841/bpscpf.2011.1.220.49.
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This article reports on service users’ experiences of using digital media to support staff training. A focus group generated a number of themes: potential re-traumatisation, potential therapeutic value in taking part, reflections on the use of the medium and reflections on the value of including serviceuser narratives in staff training.
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Watkins, Simon, Chris Sanderson, and Victoria Richards. "Service user perspectives of an early intervention in psychosis service: a service evaluation." Mental Health Review Journal 23, no. 3 (September 10, 2018): 156–64. http://dx.doi.org/10.1108/mhrj-09-2017-0037.
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Purpose The purpose of this paper is to gather the perspectives of individuals accessing an early intervention in psychosis service (EIPS), in order to inform service development. Design/methodology/approach Individual interviews (n=9) and one focus group (n=7) were conducted. Discussions focused on open questions pertaining to service users’ (SU’s) experiences of accessing the EIPS. The results were analysed using inductive thematic analysis. Findings Inductive thematic analysis was used and three main themes were generated: consistency and communication, facilitating therapeutic relationships between EIPS staff and SU’s; pushing boundaries, relating to the importance of services taking a graded approach to developing therapeutic relationships and (re)engaging in activities; and normalising and validating experiences of psychosis. Participants emphasised the importance of relationships with EIPS staff and fellow SUs and highlighted how SUs can feel fearful and vulnerable when staff are not accessible or they view their care as inconsistent. Participants further emphasised the need for practitioners to balance an approach that de-stigmatises psychotic experiences whilst validating distress. Practical implications Consistency of support from EIPSs can be as important as flexibility. Clinicians should carefully consider the balance between validating and normalising distressing experiences associated with psychosis. Offering social activities with other SUs can facilitate therapeutic relationships and recovery but the results suggest that this should be facilitated in a graded way. Originality/value The paper addresses current need in the literature to understand the experiences of people using services in order to improve the quality of the services provided.
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Kouimtsidis, Christos, Martina Reynolds, and Victor Asamoah. "Treatment or prison: service user and staff experiences of drug treatment and testing orders." Psychiatric Bulletin 31, no. 12 (December 2007): 463–66. http://dx.doi.org/10.1192/pb.bp.107.014548.
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AIMS AND METHODThe drug treatment and testing order (DTTO) is a treatment option imposed by courts and the first multi-agency initiative in the treatment of substance misuse in the UK. We used separate focus groups for service users and staff involved with DTTOs in Hertfordshire to qualitatively investigate their experiences of the orders. Interviews were recorded and analysed using grounded theory methods.RESULTSAnalysis highlighted areas of concern related to the central issue of forced treatment, which was more challenging for staff than for service users. The area of most concern was multiagency collaboration.CLINICAL IMPLICATIONSMulti-agency initiatives require extensive liaison across agencies.
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Saini, Pooja, Laura Sambrook, Anna Balmer, Hana Roks, Jason McIntyre, Antony Martin, Jackie Tait, Peter Ashley-Mudie, Amrith Shetty, and Rajan Nathan. "A Qualitative Study Exploring the Experiences of Service Users With Complex Mental Health Needs." BJPsych Open 8, S1 (June 2022): S9. http://dx.doi.org/10.1192/bjo.2022.94.
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AimsLittle is known about the experiences of individuals presenting with complex mental health needs and the provision of care they receive for suicide and self-harm behaviours. There are limited data describing the support individuals receive from services and, where they do, how this support is provided. Research suggests that those presenting with a more complex clinical presentation may have a history of both suicide attempts and self-harm. The aim of the study is to explore the experiences of individuals with complex mental health needs in respect of their self-harm and suicidal behaviours, and experiences of support received from mental health care services.MethodsA semi-structured interview methodology was used to generate qualitative data. Representative participants with complex mental health needs were recruited from across Cheshire and Wirral Partnership NHS Foundation Trust, UK. Ten participants were interviewed for the study. Interviews were audio-recorded and transcribed verbatim. A transcript-based conceptual analysis was conducted to identify and explore emerging themes.ResultsThe following three themes emerged from the service user interviews: (i) Service users discussed suicide attempts following inappropriate discharge; Service users spoke about feeling unsupported and not listened to by care staff, particularly as inpatients; and (ii) Service users expressed a necessity for staff training to improve understanding of self-harm and suicide attempts, having experienced negative consequences of staff handling when they may have self-harmed.ConclusionThis study highlighted the following recommendations for future suicide prevention for mental health services treating service users with complex mental health needs: increasing staff awareness of suicide or self-harm related issues; improving training and risk assessment skills; providing appropriate support for service users following discharge from inpatient settings; improving liaison and collaboration between services to provide better service user outcomes; and increasing awareness in listening to service users’ distress about suicidal or self-harm thoughts for each individual's situational context.
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Ross, Gareth Edward, and Jonathan Michael Auty. "The experience of change in a Prison Therapeutic Community: an Interpretative Phenomenological Analysis." Therapeutic Communities: The International Journal of Therapeutic Communities 39, no. 1 (April 9, 2018): 59–70. http://dx.doi.org/10.1108/tc-11-2016-0024.
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Purpose Democratic Therapeutic Communities (TCs) provide an environment for offenders to work on longstanding emotional and relational problems and address their offending behaviour. The purpose of this paper is to explore the experience of making psychological changes on a TC from the perspective of residents. Design/methodology/approach Interpretative Phenomenological Analysis was used to explore the experience of five former residents of the TC at HMP Gartree. Findings Four main themes emerged, each with two sub-themes: Motivation to Change (sub-themes: Engagement, Determination); Environment (sub-themes: Boundaries, Experience of care); Removal of Masks (sub-themes: Embracing vulnerability, Emerging authenticity) and Relationships (sub-themes: Re-enacting the past, Challenge from peers). Findings are discussed in relation to existing literature. Research limitations/implications Understanding service users perspectives on what helps facilitate change can help staff empathise with their experiences and strengthen their relationships. The importance of clear and consistent boundaries that are perceived as fair and the development of meaningful relationships with staff in creating an atmosphere that enables change has implications for other therapeutic or supportive environments. This research represents the experiences of five participants who were motivated to take part and comfortable to speak to a professional about their experiences. As such, generalisations about the wider TC population should be made cautiously and further research would be beneficial. Originality/value The research adds to the underrepresented area of service user perspectives in a forensic TC. It contributes a rich account of the experience of psychological change that can help staff working in TCs understand and relate to their residents experiences.
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Vera San Juan, Norha, Prisha Shah, Merle Schlief, Rebecca Appleton, Patrick Nyikavaranda, Mary Birken, Una Foye, et al. "Service user experiences and views regarding telemental health during the COVID-19 pandemic: A co-produced framework analysis." PLOS ONE 16, no. 9 (September 16, 2021): e0257270. http://dx.doi.org/10.1371/journal.pone.0257270.
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Background The prominence of telemental health, including providing care by video call and telephone, has greatly increased during the COVID-19 pandemic. However, there are clear variations in uptake and acceptability, and concerns that digital exclusion may exacerbate previous inequalities in access to good quality care. Greater understanding is needed of how service users experience telemental health, and what determines whether they engage and find it acceptable. Methods We conducted a collaborative framework analysis of data from semi-structured interviews with a sample of people already experiencing mental health problems prior to the pandemic. Data relevant to participants’ experiences and views regarding telemental health during the pandemic were identified and extracted. Data collection and analysis used a participatory, coproduction approach where researchers with relevant lived experience, contributed to all stages of data collection, analysis and interpretation of findings alongside clinical and academic researchers. Findings The experiences and preferences regarding telemental health care of the forty-four participants were dynamic and varied across time and settings, as well as between individuals. Participants’ preferences were shaped by reasons for contacting services, their relationship with care providers, and both parties’ access to technology and their individual preferences. While face-to-face care tended to be the preferred option, participants identified benefits of remote care including making care more accessible for some populations and improved efficiency for functional appointments such as prescription reviews. Participants highlighted important challenges related to safety and privacy in online settings, and gave examples of good remote care strategies they had experienced, including services scheduling regular phone calls and developing guidelines about how to access remote care tools. Discussion Participants in our study have highlighted advantages of telemental health care, as well as significant limitations that risk hindering mental health support and exacerbate inequalities in access to services. Some of these limitations are seen as potentially removable, for example through staff training or better digital access for staff or service users. Others indicate a need to maintain traditional face-to-face contact at least for some appointments. There is a clear need for care to be flexible and individualised to service user circumstances and preferences. Further research is needed on ways of minimising digital exclusion and of supporting staff in making effective and collaborative use of relevant technologies.
Dissertations / Theses on the topic "User and staff experiences"
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Baker, Stephanie. "Staff and service user experiences of forensic mental health services." Thesis, University of Warwick, 2017. http://wrap.warwick.ac.uk/90135/.
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This thesis consists of three chapters. Chapter one is a systematic review of the qualitative literature examining the experiences of clinicians working in mental health services with forensic service users (FSU). Following systematic searches and a process of quality assessment, a total of 14 articles were included and their findings were systematically compared. Staff members experienced both positive and negative emotional responses to their work, there are conflicting aspects to their role and additional challenges within the organisational context. Implications for clinical practice and further research are discussed. Chapter two uses Interpretative Phenomenological Analysis (IPA) to consider the experiences of FSUs diagnosed with Personality Disorder (PD) in Forensic Services and the meaning given to recovery within their accounts. The findings discuss the disempowered position of FSU participants and suggest that feeling safe within relationships in their environment is important for those with this diagnosis. There was evidence in their accounts of attempts to establish new identities but there also appeared to be multiple barriers to this. Chapter three offers a reflective account of the researcher’s experience of carrying out this study. It demonstrates the reflexive strategies used that allowed the competing subjective roles alongside that of ‘researcher’, to be examined and their influence on the research process explored.
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Duffy, Megan. "Service user and staff experiences of the therapeutic relationship after physical restraint in a secure hospital." Thesis, Cardiff University, 2017. http://orca.cf.ac.uk/100057/.
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The therapeutic relationship is the relationship between service users and staff, based on collaboratively working towards the service users’ goals. Within a secure hospital environment, staff sometimes have to physically restrain service users, as a last resort to manage risk. The aim of this research was to explore both service user and staff perspectives of the therapeutic relationship after physical restraint in a secure hospital environment. This was investigated in an independent sector medium-low secure hospital in Wales. Ten semi structured interviews were conducted with five service users and five staff members; all of whom had been involved in at least one incident of physical restraint. These participants described their experiences of therapeutic relationships with those that they had been involved in a physical restraint with. Interpretative Phenomenological Analysis was used to separately analyse the service user and staff member data. Four master themes emerged from the service user experiences: changes to the therapeutic relationship; appraisal of the necessity of physical restraint; emotional impact; and dependency and power. A further three master themes emerged from the staff member experiences: personal impact; conflicting professional roles and responsibilities; and making sense of the physical restraint. These findings are discussed in relation to implications for secure hospital services and recommendations for future research are outlined.
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Rendleman, Connie Jean. "Experiences and Perceptions of Staff Providing Substance Use Disorder Treatment for Adolescents." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7069.
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Substance Use Disorder (SUD) is associated with high mortality rates and remains a
public health concern in the United States. Although, numerous interventions are offered
for adolescents struggling with substance misuse, minimal research is available on the
effectiveness of treatments to reduce recidivism. Researching the most effective
treatment offered to adolescents is crucial to treatment adherence and recovery. The
purpose of this study is to determine the most effective SUD treatment for adolescent
patients by exploring the perceptions and experiences of treatment therapists providing
treatment. The trans-theoretical model was used with elements of the social cognitive
theory as a guide to, adolescent placement in treatment programs and behavior changes.
Twenty-three treatment therapists at Community Mental Health Centers from 23 counties
in the State of Indiana were interviewed using the Colaizzi phenomenological
methodological approach to obtain verification, validation, and validity for this study.
Results suggested that assertive post-discharge plans after SUD treatment, motivational
interviewing, cognitive-behavioral therapy, higher power faith for strength, and family
involvement was evidence of effectiveness. Seven themes emerged from 225 significant
statements. Among the dominant themes were understanding of SUD as a disease and the
importance of family involvement in the treatment process. The study findings have the
potential for positive social change to address the stigma of stereotyping of SUD through
educational campaigns.
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Taylor, Vikki. "An exploration into service users' and staff experiences of a medium secure setting." Thesis, Canterbury Christ Church University, 2016. http://create.canterbury.ac.uk/15019/.
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Despite a growing literature base related to both compassionate care and work-related stress in healthcare settings, there is a lack of empirical studies investigating the relationship between these concepts, particularly in medium secure settings. This mixed methods study explored the relationship between compassion (The Compassion Scale) and work-related stress (The HSE Management Standards Toolkit) from the self-report of 51 members of staff in a medium secure setting, including semi-structured interviews with 12 participants. On the quantitative measures, the relationship between self-reported compassion and work-related stress on the quantitative measures was found to be statistically non-significant. However, elements of compassion were found to significantly predict subscales of work-related stress such that high levels of elements of compassion were found to predict higher levels of subscales of work-related stress. Participants constructed several meanings of compassion and its role in the care of the patients they worked with. Several consequences of occupational demands were cited including an increase in work-related stress and less time to build therapeutic relationships or to develop compassion towards patients. The findings of this study can be used to inform the development of staff interventions. Increased consistency of staff groups, increased debriefing opportunities and a review of paperwork responsibilities within staff teams have also been recommended.
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Bacha, Karin. ""Like a human being, I was an equal, I wasn't just a patient" : service users' perspectives on their experiences of relationships with staff in mental health services." Thesis, University of Manchester, 2017. https://www.research.manchester.ac.uk/portal/en/theses/like-a-human-being-i-was-an-equal-i-wasnt-just-a-patient-service-users-perspectives-on-their-experiences-of-relationships-with-staff-in-mental-health-services(97a0f8ce-ddf6-4ffa-9e11-0913fadcc53b).html.
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Background: Therapeutic relationships in psychiatry services have been shown to have a significant impact on outcomes for people in severe mental distress. Service user experience-based studies consistently show relationships are an important factor in either helping or hindering recovery. Few studies have conducted a detailed exploration into the interpersonal mechanisms within these relationships by asking service users directly about what emotional impact these relationships have had on them. This is important knowledge for improving the quality of mental healthcare for people in severe mental distress. Aims: The purpose was to co-create a piece of research with a service user organisation that explored services users' experiences and perceptions of helpful and hindering relationships with mental health practitioners. The aim was to gain a greater understanding of the components in the relationship that brought about psychological change. Little research about relationships in psychiatry settings has been conducted in collaboration with service users outside of government-led mental health services. Participants: Eight participants were recruited from the service user organisation. The participants self-reported as having a mental health problem. Seven of the eight participants had long-term experience of using psychiatry services. Method: This research was service user-informed. The data was collected using single in-depth interviews focused on service users' views of their relationships with mental health practitioners. Interpretative Phenomenological Analysis (IPA) methodology was used to analyse the data and explore the participants' lived experiences of relationships in mental health services. Findings: The main themes identified were 'Trying to survive: am I a person or just an object in the system', 'Traumatic experiences and relationships' and 'Transformative relationships'. The findings showed the transformative components of these relationships were power, security and identity. The findings highlighted how the participants experienced a relationship to the system of psychiatry through their relationships with staff. Conclusions: How the components of power, security and identity were managed by practitioners determined whether relationships helped or hindered recovery. The responsibility for relationships in psychiatry needs to be broadened beyond the interpersonal relationship provided by practitioners. The systemic institution of psychiatry based on statutory control, risk aversion, the biomedical model and under resourcing were a cause of many of the problems in relationships in psychiatry settings.
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Burchett, Nicole. "Receiving a mental health diagnosis : an exploration of service users' experiences and staff responses to emergent themes." Thesis, Cardiff Metropolitan University, 2018. http://hdl.handle.net/10369/9916.
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In recent years, the personal and financial cost of mental illness has gained attention in the UK. Research indicates mental illness will affect one in four of the population at some point in their lives. This statistic is recognised in the increasing pressure on mental health services, which have historically been underfunded. Rhetoric surrounding the lack of investment, has led to a drive to ensure parity of esteem between physical and mental health services. To achieve full parity, it is essential this translates into the field of research. Although literature on mental illness is vast, the specific experience of receiving a mental health diagnosis has received little attention. This is an area of importance as it is an experience that can change people’s lives and impact on their identity. The current research, based in South Wales, gave voice to both service users and staff. Therefore it contributes to the knowledge base on the experience of receiving a diagnosis from two perspectives. This is achieved through the implementation of a novel concurrent multi-method design that incorporates a Research Advisory Panel of people with lived experience of mental illness. In-depth interviews and Interpretative Phenomenological Analysis were used to capture the experience of the service user (Study 1). Emergent themes from this analysis were taken to staff focus groups and Thematic Analysis was conducted (Study 2). Study 1 findings evidenced the ‘bitter sweet’ nature of receiving a diagnosis, where support could be accessed but diagnosis did not mean cure and was accompanied by stigma. Study 2 indicated staff were aware of the service users’ journey, however they highlight the problems in the healthcare system that led to difficulties in fulfilling their roles and supporting recovery. Synthesising these two sets of findings resulted in ‘Recommendations for practice’ which emphasised: the importance of the relationship between the service user and staff, the opportunity at diagnosis to positively ‘frame’ new knowledge and the need for a community approach to mental illness.
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Chen, Charlie Ting. "Exploring University Faculty and Staff Member Alcohol Use as it Relates to Leadership Style and Burnout Experiences." Miami University / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=miami1543873234762976.
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Hadziabdic, Emina. "The use of interpreter in healthcare : Perspectives of individuals, healthcare staff and families." Doctoral thesis, Linnéuniversitetet, Institutionen för hälso- och vårdvetenskap, HV, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-14418.
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This thesis focuses on the use of interpreters in Swedish healthcare. The overall aim was to explore how individuals, healthcare professionals and family members experience and perceive the use of interpreters in healthcare. The study design was explorative and descriptive. The thesis included Serbo-Croatian(Bosnian/Croatian/Serbian)speaking individuals(n=17), healthcare professionals(n=24), official documents(n=60)and family members(n=10)of individuals using interpreters in healthcare. Individual interviews, written descriptions, review of official documents in the form of incident reports from a single case study and focus group interviews were used to collect data. Data were analyzed using phenomenography, qualitative content analysis and qualitative data analysis of focus group interviews. The overall finding from all perspectives was the wish to have a qualified interpreter whose role was as a communication aid but also as a practical and informative guide in healthcare. The perception of a qualified interpreter was someone highly skilled in medical terminology, Swedish and individuals’ native language with ability to adapt to different dialects, wearing non-provocative and neutral clothes, of the same gender, with a professional attitude and preferably in personal contact through face-to-face interaction. Besides being a communication aid, the interpreter was perceived as having an important role in helping individuals to find the right way to and within the healthcare system because foreign-born individuals were unable to understand information in healthcare. Another aspect was to have a well-developed organization with good cooperation between the parties involved in the interpretation situation, such as patients, interpreter, interpreter agency, family members and healthcare professionals to offer a good interpretation situation. In conclusion, the use of an interpreter was determined by individual and healthcare situational factors. Individualized holistic healthcare can be achieved by offering and using high-quality interpreters and cooperation within a well-developed interpreter organization. Keywords: communication, healthcare service, patient-safe quality care, qualitative data collection, qualitative data analysis, users’ perceptions/experiences, utilization of interpreters.
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Fitzpatrick, Madeleine. "Understanding the experiences of service users and staff in the promotion of responsive practices within the context of Health and Social Care." Thesis, Queen's University Belfast, 2018. https://pure.qub.ac.uk/portal/en/theses/understanding-the-experiences-of-service-users-and-staff-in-the-promotion-of-responsive-practices-within-the-context-of-health-and-social-care(8877bd91-c78f-4d74-81b1-d9abfb04b37c).html.
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Positive Behaviour Support and the reduction of Restrictive Physical Interventions for people with Intellectual Disability and Autism Spectrum Disorder: A Systematic Review. Positive Behaviour Support (PBS) has been effective in the reduction of challenging behaviour (MacDonald and McGill, 2013). However, research is only beginning to address the extent to which PBS is effective in the reduction of Restrictive Physical Interventions (RPI) within Intellectual Disability (ID) and Autism Spectrum Disorder (ASD) populations. The purpose of this review was to ascertain if an evidence base exists to suggest that elements of PBS reduce the need for RPI for people with ID and ASD, and the extent to which PBS is defined within this evidence base. To the author’s knowledge no other published reviews on PBS and the reduction of RPI within this population exist. Method: The PRISMA guidelines for systematic reviews were utilised and a search strategy was developed to identify studies that reported PBS and RPI outcomes. Studies were evaluated against inclusion and exclusion criteria. Eight studies were identified for review. A narrative analysis was then conducted. Findings: Results indicated that PBS may reduce the use of RPI, however these results need to be treated with caution due to methodological weaknesses. Results also highlighted the need for PBS to be more clearly defined within the evidence base. Clinical implications: This review has clinical implications for service users, staff and at an organisational level. However, future research is needed to expand the evidence base. Value: This review adds to the existing evidence base, highlighting the elements of PBS utilised in the reduction of RPI, as well as the need for clearer definitions of PBS. Parenting through adversity: An exploration of the lived experiences of same-sex adoptive parents within Northern Ireland:An Interpretative Phenomenological Analysis. Purpose: The current research aimed to explore the experiences of same-sex adoptive parents within the context of Northern Ireland (N.I.). Within N.I. the ban allowing same-sex couples to adopt was removed in 2013, bringing N.I. into line with the rest of the UK (Goldberg & Gartrell, 2014). To date same-sex parents are largely undocumented within official N.I. adoption statistics and the meaning of this populations’ experience is unexplored. Methodology: 10 participants were recruited; 4 gay fathers and 6 lesbian mothers. Semi-structured interviews were conducted and analysed using Interpretative Phenomenological Analysis (IPA). Results: Data analysis highlighted three master themes: (1) Catalysts and considerations, (2) Roadblocks and (3) ‘Circumventing the opposition’.Discussion: The current research demonstrated that the journey of same-sex adoptive parenthood within N.I. is both challenging and rewarding for parents and has provided a better understanding of the same-sex parent experience within N.I. These findings however may not be representative of all same-sex parent groups, as all participants were well educated with medium-high incomes. However, these findings provide a new and valuable contribution to the existing evidence base and they have the potential to influence future adoption training and assessment frameworks, as well as peer support within clinical practice.
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Braude, Shelley Rose. "Exploring the experiences and perceptions of school staff regarding their use of a distance travelled tool as part of a new initiative." Thesis, University College London (University of London), 2014. http://discovery.ucl.ac.uk/10021594/.
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The growing emphasis on the application of evidence based practice (EBP) together with an increasing pressure on Local Authorities (LAs) to demonstrate the efficacy and cost-effectiveness of the services that they fund has lead to the introduction of evaluative tools across many of the public services. Distance Travelled Tools (DTTs) are considered to be a useful measure of progress made over time in response to an intervention and can therefore be used to provide this kind of evidence. A semi-rural LA in England developed a DTT for use across the services for children and young people. The implementation of the tool as part of the work undertaken by practitioners represented a significant change in practice. In this study I explored the perceptions and experiences of mainstream primary and secondary school staff in the implementation of this DTT. Semi-structured interviews were undertaken with twenty members of staff from eight mainstream education settings (five primary and three secondary). I transcribed the interviews verbatim and analysed them using thematic analysis. The analysis revealed two super-ordinate themes, six themes and 25 sub-themes, which shed light on staff’s experiences of applying the DTT. The first super-ordinate theme relates to the perceptions of staff regarding their use of the DTT to their work, specifically: in supporting holistic working; in enabling staff to elicit, share and understand the perspectives of stakeholders; and to formulate and support next steps. The second super-ordinate theme relates to school staff’s experiences of implementing the tool, including: the issues associated with the tool’s format; specific motivators and difficulties associated with the process of implementation; and the utility of the tool as a means of providing evidence for the LA. In highlighting the experiences and perceptions of the tool’s users, this study has implications for the application of this type of tool in supporting the work undertaken by a range of practitioners who work with vulnerable pupils and their families. By exploring the perceived issues and benefits of implementing a DTT, this study also has implications for the work undertaken by Educational Psychologists to support organisational change associated with the implementation of new evaluative procedures and practices.
Books on the topic "User and staff experiences"
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Philpot, Terry. Managing to listen: A guide to user involvement for mental health service managers : promoting & supporting good practice : manager, staff & user experiences : reading & resources : problem solving. London: King's Fund Centre, 1994.
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Cannon, Roger. Survey of user experience of the University of Wales video network: Survey report and staff and tutors guide and the video-conferencing check-list. [Manchester]: SIMA, 1995.
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Marcus, Aaron, ed. Design, User Experience, and Usability: Novel User Experiences. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40355-7.
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Kurosu, Masaaki, ed. Human-Computer Interaction. Novel User Experiences. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-39513-5.
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Karat, Clare-Marie, Jan O. Blom, and John Karat, eds. Designing Personalized User Experiences in eCommerce. Dordrecht: Springer Netherlands, 2004. http://dx.doi.org/10.1007/1-4020-2148-8.
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Clare-Marie, Karat, Blom Jan O, and Karat John, eds. Designing personalized user experiences in eCommerce. Dordrecht: Kluwer Academic, 2004.
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Podila, Pavan. WPF control development unleashed: Building advanced user experiences. Indianapolis, Ind: Sams, 2010.
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Kevin, Hoffman, ed. WPF control development unleashed: Building advanced user experiences. Indianapolis, Ind: Sams, 2010.
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1971-, Rosati Luca, ed. Pervasive information architecture: Designing cross-channel user experiences. Burlington, MA: Morgan Kaufmann, 2011.
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Podila, Pavan. WPF control development unleashed: Building advanced user experiences. Indianapolis, Ind: Sams Pub., 2009.
Find full textBook chapters on the topic "User and staff experiences"
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Kloetzer, Laure, Jo Wells, Laura Seppänen, and Sarah Hean. "Mentoring in Practice: Rebuilding Dialogue with Mentees’ Stories." In Improving Interagency Collaboration, Innovation and Learning in Criminal Justice Systems, 165–92. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-70661-6_7.
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AbstractThe voluntary and community sector (VCS) is a key player in the support of prisoners and ex-prisoners in the English and Welsh criminal justice system. Organisational learning and innovation is urgently required in this sector to adapt to the current political and economic environment. The chapter describes exploratory efforts to introduce participatory methods drawn from Change Laboratory Methods and Clinics of Activity within a local VCS organisation that would help (re)build dialogue between stakeholders with the aim of promoting organisational learning and innovation. The intervention comprised an ethnographic phase of observing the staff, interviews with 19 key stakeholders, and a final developmental workshop with the staff. The analysis of these data by the researcher (first author) provided insight into the experience of mentors working in the voluntary sector as well as providing a trigger for dialogue in a subsequent workshop that used these data to establish dialogue between staff. These served as dialogical artefacts, introducing micro-dramas in the form of selected user stories. These dialogical artefacts triggered diverse reactions and analyses by the various participants, highlighting different elements than those anticipated by the researcher. We discuss the different readings of our research data by the researcher and staff members, presenting these two contrasting perspectives, and the implications this has for workplace development methods.
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Coleman, Carla Viviana. "User Research." In Visual Experiences, 27–50. Boca Raton : Taylor & Francis, CRC Press, 2017.: Chapman and Hall/CRC, 2017. http://dx.doi.org/10.1201/9781315154305-3.
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Tellier, Marianne, Alex Farley, Andisheh Jahangir, Shamirah Nakalema, Diana Nalunga, and Siri Tellier. "Practice Note: Menstrual Health Management in Humanitarian Settings." In The Palgrave Handbook of Critical Menstruation Studies, 593–608. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-0614-7_45.
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Abstract Tellier et al. take stock of menstrual health management in humanitarian settings, seeking to shed light on the goals, key components, and coordination efforts to address menstruation needs under duress. The authors are volunteers or staff with WoMena, an NGO that works to improve menstrual health and management in Uganda. Based on this experience and focusing on Uganda and Nepal, this practice note probes how the issue is approached in different contexts and at different stages—comparing urgent response after a sudden onset disaster (for example, earthquakes) to protracted crises (for example, long-term refugee settings). The authors discuss how interventions can be made sustainable beyond the short-term ‘kit culture’ response; they highlight experiences with more developmental approaches involving policy support, community participation, capacity building, and the use of products that are economically and environmentally sustainable.
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Ghosh, Jit, and Rob Cameron. "Developing User Experiences." In Silverlight Recipes, 117–274. Berkeley, CA: Apress, 2009. http://dx.doi.org/10.1007/978-1-4302-2436-5_3.
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Coleman, Carla Viviana. "Typography, Icons, and User Legibility." In Visual Experiences, 91–126. Boca Raton : Taylor & Francis, CRC Press, 2017.: Chapman and Hall/CRC, 2017. http://dx.doi.org/10.1201/9781315154305-7.
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Edwards, Deanna. "Family members’ experiences." In Family Group Conferences in Social Work, 81–98. Policy Press, 2018. http://dx.doi.org/10.1332/policypress/9781447335801.003.0006.
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This chapter looks at the views of family members who have been involved in child welfare family group conferences (FGCs). FGCs originate in New Zealand from roots that are firmly embedded within service-user rights and empowerment. Therefore, it is not surprising that FGC projects have developed strategies for involving families in developing services. At present, there are pockets of good practice in terms of service-user involvement. However, it must be acknowledged that service-user involvement in all areas of social care remains a pipe dream for many reasons, which include scarce resources in terms of staff and financial commitments. Nevertheless, it is recommended for new and established projects to continue to evaluate service-user experiences of FGCs and to use these evaluations to enhance provision, and to give FGC service users the opportunity to contribute to FGC training.
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King, Robert, Dolores Canales, Jack Morris, and Armondo Sosa. "Sharing Experiences of Solitary Confinement—Prisoners and Staff." In Solitary Confinement, 243–56. Oxford University Press, 2019. http://dx.doi.org/10.1093/oso/9780190947927.003.0014.
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A critical aspect of the movement against solitary confinement is the activism, testimony, stories and reflections of prisoners who have been subjected to these torturous conditions. This chapter includes essays by three former prisoners who spent years in solitary confinement are important activists in the campaign to end this form of torture. Each describe the various ways that their solitary confinement seriously harmed and damaged them and the mechanisms they used to cope with and survive the experience. It is not possible to truly understand the horror and torture of solitary confinement without hearing from those who suffered from it. Finally, the chapter concludes with an essay from a prison guard, who concludes that not only does solitary confinement harm the prisoners, but also injures those who have to work in these dehumanizing conditions. He describes how the working life of line correctional officials improved once Colorado instituted its reforms.
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Oliveira-Brochado, Fernando. "Excellent Cuisine Worth a Detour." In Building Consumer-Brand Relationship in Luxury Brand Management, 108–25. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-4369-6.ch006.
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Luxury restaurants are expected to offer outstanding culinary talent and expertise; be authentic, creative and consistent; and provide exciting quality food. Currently, culinary art discourses include a social dimension in which social networking sites are used to share gastronomic experiences and check recommendations. User-generated reviews are thus an intersection of participatory culture and ‘foodie' discoures. This study's main objective was to examine this phenomenon by analysing web reviews to identify the expressive dimensions that describe guests' experiences. Mixed-method content analysis was selected for this research, using qualitative text interpretation to supplement quantitative word counts and factor analyses. Content analysis of reviews of the top three Michelin-starred restaurants (i.e., two stars) in Portugal identified concepts used to assess haute cuisine experiences from the client's perspective. The results include a concept map encompassing the following dimensions: ‘food', ‘restaurant', ‘experience', ‘menu', ‘wine', ‘special (dinner)', ‘view', ‘beautiful (food)', ‘friendly (staff)', ‘chef', ‘visit' and ‘dessert'.
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Nalumaga, Ruth Ester, and Helen Musanabera Byamugisha. "COVID-19 Pandemic and Virtual Information Services." In Advances in Library and Information Science, 94–114. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-6449-3.ch006.
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The study was carried out to explore the experiences of frontline library staff and users during the COVID-19 pandemic. With the unprecedented nature of the pandemic, institutions, including universities, have found means of staying afloat through the use of technology to offer services virtually. Makerere University rolled out an emergency program for online, distance, and e-learning, and the library has been supporting learning and research, since March 2020. The chapter sought to find out the experiences of library staff at the forefront and users in order to understand how online information services can be enhanced and retooled to support eLearning. Structured telephone interviews were conducted, and findings show virtual services that have been rendered to staff, students, and researchers as well as challenges. Challenges included equipment, poor infrastructure, and data costs. The university has signed up with major service providers to alleviate some of the handicaps to learners' virtual experiences.
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Pavlis-Korres, Maria. "Key Factors for Maximizing the Effectiveness of Blended E-Learning." In Practical Applications and Experiences in K-20 Blended Learning Environments, 410–37. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4912-5.ch026.
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The chapter focuses on the main factors, which should be met in order to maximize the effectiveness of a blended e-learning program for adult learners. The factors discussed in this chapter are derived from the perspectives of the learners, scientific staff, administrative staff, and the technical staff engaged in the distance learning process. Specifically, these factors have emerged through the internal evaluation of a national program, Design and Implementation of Distance Learning Programs, implemented in Greece via the Distance Adult Education Center for Lifelong Learning. Findings on the strengths and weaknesses of the program as well as suggestions for implementation of future related programs are also discussed in the chapter. The findings indicate that harmonization of program content and the educational process with the principles of adult education both in face-to-face and online environment has a positive effect on the educational outcome of the program. In addition, the appropriate use of the communication tools in the Learning Management System (LMS) is very important for the effectiveness of the program.
Conference papers on the topic "User and staff experiences"
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Walker, Shane, David Prytherch, and Jerome Turner. "The pivotal role of staff user experiences in Moodle and the potential impact on student learning." In 2013 Second International Conference on e-Learning and e-Technologies in Education (ICEEE). IEEE, 2013. http://dx.doi.org/10.1109/icelete.2013.6644372.
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de Kock, Estelle, Judy van Biljon, and Adèle Botha. "User Experience of Academic Staff in the Use of a Learning Management System Tool." In the Annual Conference of the South African Institute of Computer Scientists and Information Technologists. New York, New York, USA: ACM Press, 2016. http://dx.doi.org/10.1145/2987491.2987514.
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Sullivan, Miriam, and Miela Kolomaznik. "Strategies for improving use of text-matching software by staff." In ASCILITE 2020: ASCILITE’s First Virtual Conference. University of New England, Armidale, 2020. http://dx.doi.org/10.14742/ascilite2020.0126.
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Universities are increasingly requiring the use of text-matching software (e.g., Turnitin, Urkund) for assessment. Even so, teaching staff may be resistant to using new technology for a variety of reasons. This study aimed to determine specific strategies and recommendations for improving uptake and correct usage of text-matching software at universities by gathering the experiences of training staff who have combatted resistance to new technologies. Two focus groups with 22 participants across five universities used a modified version of the Delphi method to come to consensus on their top five recommended strategies, which included: offering “out of the box” materials, using evidence, fostering champions, providing training and support to teaching staff, ensuring consistent messaging, building relationships, and offering student-facing support. These strategies may help university trainers improve the adoption of text-matching software, though more research is needed to determine the relative effectiveness of different strategies.
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Yamamoto, Shinji, and Toshiro Kitamura. "Best Practices in Japan of Human Resource Development for NPP O&M: Roles and Lessons From Training Centers." In 16th International Conference on Nuclear Engineering. ASMEDC, 2008. http://dx.doi.org/10.1115/icone16-48137.
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The use of best practices and their lateral expansion as a benchmark is one of effective methods of “knowledge management (NK)”. Best practices of human resources development were collected (selected examples are listed below) from all 11 training centers annexed to the nuclear power plants in Japan and lessons were learned for possible lateral development for improving other stakeholders’ NK. Such best practices will provide productive information for designing their own human resources development strategies. Examples of collected good practices: • Exhibition of troubles and negative legacies: The actual machineries, equipment or components, explanatory documents or news articles of the past troubles experienced by themselves are effective to maintain and refresh the awareness and preparedness of trainees and other employees for recurrence prevention. The exhibitions are open to the visitors, too. • Experience-type training facilities: Off-normal conditions of components and systems are simulated for the staff practical training by the use of the facilities which provide an off-normal environment. Examples are: water hammers, abnormal vibrations and noises of rotating machineries, pump cavitations, pinholes, plumbing airs, etc. • Advanced simulators for operators training: Each electric company has its own simulators for training their own operating staff. These simulators are annexed to the nuclear power plants and used to train the operation staff by the experienced shift managers. The operation staff use the simulator for continually confirming the operation procedures and the plant behavior, etc. specific to their plants. Training for generic plant behavior and operators’ responses are mainly outsourced to the dedicated training centers run by the Owners’ Groups (BWR, PWR). • The SAT methods: The IAEA proposed SAT (Systematic Approach to Training) approach is applied to the training of the operating staff and the maintenance staff. It is structured in a flow of Job analysis ← Training program design ← Training material development ← Training ← Evaluation. • Training in real situations: An example is a trainee actually hung with a lifeline on a harness to learn a method of putting on the lifeline. On the other hand, the efficiency (availability) of the training facilities for maintenance work is very limited, because each electric company installs the training facilities individually. Experiences of ICONE-16 participants from other countries in improving the availability are of our interest.
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Beckwith, Victoria. "Practical Use of Education and Dyslexic Lenses within Tertiary Education: The Dyslexia-Friendly Quality Mark." In 2021 ITP Research Symposium. Unitec ePress, 2022. http://dx.doi.org/10.34074/proc.2205004.
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This paper offers a lens to the Dyslexia-Friendly Quality Mark experience, from the perspective of a dyslexic person, how their perceptions shaped their perspectives, and the manifestation of these while journeying towards achieving the Dyslexia-Friendly Quality Mark. Normalising dyslexia and providing safe environments where dyslexia awareness is seen to be commonplace is important, and will support those who have prior experiences of struggling with education. Positive awareness of dyslexia supports diversity, performance, motivation and retention. It also benefits the learning of all learners and staff, not just those with dyslexic tendencies, by equipping them with awareness of advantageous strategies for themselves, their communities and organisations, both now and in the future. It is important for tertiary organisations to remember that a dyslexic person is likely to have dyslexic family members. Dyslexic people and whānau (family) may not know they are dyslexic (or may not identify as such), dyslexic people remain in education despite prior experiences or frustrations, and our dyslexic people are resilient and determined, having manoeuvred their way around obstacles to be in our organisations. The discussion surrounding dyslexia continues globally; significantly, there are things afoot in Aotearoa New Zealand that have gained attention overseas, and will have a resounding impact on tertiary staff and learners. It is an exciting time for dyslexia and Aotearoa New Zealand.
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Silvério, Miriéle dos Santos, and Luciana Brasil Rebelo dos Santos. "Evaluating User Experience Elements on a Web System to Support Physiotherapeutic Treatment." In XXV Simpósio Brasileiro de Sistemas Multimídia e Web. Sociedade Brasileira de Computação - SBC, 2019. http://dx.doi.org/10.5753/webmedia_estendido.2019.8135.
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The trend of process automation has revealed the need of research to include different profile of people to the digital solutions in progress. Therefore, this article is the result of applying aspects of Human-Computer Interaction (HCI) theoretical reference on the developed information system, directed to a physiotherapy clinics. Based on the study of the operation in a specific clinic, we built a web platform that allows the practice of common activities, which used to be done on paper. Hence, the system was evaluated in the production environment to provide the fault finding, referred to the software usability principles, through the user experience. In all, 4 patients and 2 clinic staff participated in the experiment.
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Jen Yang, Po, I. Wen Yen, and Meng-Cong Zheng. "User Experience Study on Self-Checkout System of Hypermarkets in Taiwan." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001690.
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In recent years, many hypermarkets have introduced self-checkout technology. The introduction of new technology is meant to provide a better experience for consumers and reduce the workload of store staff. However, the fact that a few extra staff members are still required to assist consumers in the self-checkout process reflects that consumers still have doubts about the service quality.In this study, 30 subjects who had never used self-checkout were invited to conduct task experiments on the machines at the two large hypermarkets in Taiwan. The assessments included (1) Functional Sequence: to understand the difference between the expected operation process and the actual one, (2) Task Operations: including membership login, scanning of different packaged products, electronic receipt registration, and payment checkout, with the operating time recorded throughout the experiment, (3) to understand the difference between the two self-checkout Systems in terms of interface functions and evaluation by using System Usability Scale (SUS), NASA-TLX and semi-structured interview.It was found that incorrect operation of the payment devices occurred in both machines of the two hypermarkets. The prompts from the system interface were not effective in helping the subjects to operate the machines smoothly. We found that (1) The interface of the hypermarket A was laid out with both illustrations and function buttons, resulting in 73% of the subjects failing to distinguish the difference between the two types of information and causing incorrect operation and failure to find the device; (2) The interface of the B market uses the photo prompt information; 60% of the test subjects ignore the photo, and the interface information cannot effectively assist the test subjects to operate; (3) The design of the machine uses a vertical screen (24" for both machines) and a full-page layout interface, which makes it easy for the test subjects to ignore the buttons, prompts, and hardware devices located in the corners of the interface when operating at close range.Moreover, the SUS of the machines in the two hypermarkets were 74.66 (C level) and 51.83 (F level) respectively, and neither of them could meet the operational requirements. This study found that when the test subjects operated the machines for the first time and faced with the queue of people, their mental stress level and error rate increased. The future interface design of the system should strive for precise operation and information understanding within a short period of time.
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Said, Mohammed Mokhtar, Rick Pilgrim, Geoff Rideout, and Stephen Butt. "Theoretical Development of a Digital-Twin Based Automation System for Oil Well Drilling Rigs." In SPE Canadian Energy Technology Conference. SPE, 2022. http://dx.doi.org/10.2118/208902-ms.
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Abstract Advancements in digital technology and digitalization of industrial process have opened new frontiers for the oil and gas industry. The amount of historical data generated from drilled wells over the past decades of operations is currently being digitized and processed to provide operators with the option to make more informed decisions based on previous experiences that current staff may not be aware of due to the constant loss of experience during industry downturns. The industry is combating this loss of experience through the innovative use of digitalization, integrated operations, and automation. Real time support centers operating under integrated operations business model are now utilizing digital twins (high fidelity models of the ongoing process being supported) to run forecasting simulations and compare results to digitalized historical data with the help of artificial intelligence and expert systems to aid with decision making and training junior staff. The existence of high-fidelity models, and digital twins is a solid foundation for automation. In this paper a review of the emergence of these technologies is used to identify where digital twins can be used as the foundation of automation solutions that would shift the focus of drilling crews from efficiency to operation and process safety.
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Weir, David A., Stephen Murray, Pankaj Bhawnani, and Douglas Rosenberg. "Experiences in Establishing Trustworthy Digital Repositories Within a Large Multi-National Pipeline Company." In 2012 9th International Pipeline Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/ipc2012-90177.
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Traditionally business areas within an organization individually manage data essential for their operation. This data may be incorporated into specialized software applications, MS Excel or MS Access etc., e-mail filing, and hardcopy documents. These applications and data stores support the local business area decision-making and add to its knowledge. There have been problems with this approach. Data, knowledge and decisions are only captured locally within the business area and in many cases this information is not easily identifiable or available for enterprise-wide sharing. Furthermore, individuals within the business areas often keep “shadow files” of data and information. The state of accuracy, completeness, and timeliness of the data contained within these files is often questionable. Information created and managed at a local business level can be lost when a staff member leaves his or her role. This is especially significant given ongoing changes in today’s workforce. Data must be properly managed and maintained to retain its value within the organization. The development and execution of “single version of the truth” or master data management requires a partnership between the business areas, records management, legal, and the information technology groups of an organization. Master data management is expected to yield significant gains in staff effectiveness, efficiency, and productivity. In 2011, Enbridge Pipelines applied the principles of master data management and trusted data digital repositories to a widely used, geographically dispersed small database (less than 10,000 records) that had noted data shortcomings such as incomplete or incorrect data, multiple shadow files, and inconsistent usage throughout the organization of the application that stewards the data. This paper provides an overview of best practices in developing an authoritative single source of data and Enbridge experience in applying these practices to a real-world example. Challenges of the approach used by Enbridge and lessons learned will be examined and discussed.
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O'Hara, Lily, Bayan Alajaimi, and Bayan Alshowaikh. "Experiences of Weight-based Oppression in Qatar." In Qatar University Annual Research Forum & Exhibition. Qatar University Press, 2020. http://dx.doi.org/10.29117/quarfe.2020.0187.
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Introduction: Weight-based oppression is a widespread phenomenon in Western countries. External sources of weight-based oppression include exposure to stigmatizing or exclusionary social, cultural, economic, political and built environments, weight bias and discrimination, and weight-based bullying and violence. Internal sources of weight-based oppression are the internalized negative attitudes, values and beliefs people hold about body weight. Weight-based oppression is associated with a range of psychological, physiological and behavioral harms such as depression, anxiety, disordered eating, hypertension, allostatic load, cortisol reactivity and oxidative stress. Research on weight-based oppression is largely absent from the Arab region. The objectives of the study were to examine the internalized attitudes, values and beliefs related to body weight, and experiences of external weight based oppression, including teasing, bullying, stigmatization, and discrimination among staff, faculty and students at Qatar University. Methods: We conducted in-depth semi-structured interviews with 29 participants (25 females) aged 18 to 53 years who were recruited using convenience and snowball sampling. Thematic analysis was used to identify major themes. Results: Internal and external weight-based oppression were experienced by all participants and regarded as so common in Arabic culture as to be normative. There were five major themes that related to the various types of weight based oppression experiences, internalized feelings about weight based oppression, and the timing, source and impact of weight based oppression. Conclusion: Weight-based oppression in the Arab region is an important and unrecognized public health issue. Programs should be developed to reduce exposure to weightbased oppression in all sectors. Reducing teasing, bullying and negative experiences related to body weight in childhood should be a public health priority.
Reports on the topic "User and staff experiences"
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Coultas, Mimi. Strengthening Sub-national Systems for Area-wide Sanitation and Hygiene. Institute of Development Studies (IDS), May 2021. http://dx.doi.org/10.19088/slh.2021.007.
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From late 2020 to early 2021, the Sanitation Learning Hub (SLH) collaborated with local government actors and development partners from three sub-national areas to explore ways of increasing local government leadership and prioritisation of sanitation and hygiene (S&H) to drive progress towards area-wide S&H. For some time, local government leadership has been recognised as key to ensuring sustainability and scale and it is an important component of the emerging use of systems strengthening approaches in the S&H sector. It is hoped that this work will provide practical experiences to contribute to this thinking. Case studies were developed to capture local government and development partners’ experiences supporting sub-national governments increase their leadership and prioritisation of S&H in Siaya County (Kenya, with UNICEF), Nyamagabe District (Rwanda, with WaterAid) and Moyo District (Uganda, with WSSCC), all of which have seen progress in recent years. The cases were then explored through three online workshops with staff from the local governments, central government ministries and development partners involved to review experiences and identify levers and blockages to change. This document presents key findings from this process.
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Coultas, Mimi. Strengthening Sub-national Systems for Area-wide Sanitation and Hygiene. Institute of Development Studies (IDS), May 2021. http://dx.doi.org/10.19088/slh.2021.013.
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From late 2020 to early 2021, the Sanitation Learning Hub (SLH) collaborated with local government actors and development partners from three sub-national areas to explore ways of increasing local government leadership and prioritisation of sanitation and hygiene (S&H) to drive progress towards area-wide S&H. For some time, local government leadership has been recognised as key to ensuring sustainability and scale and it is an important component of the emerging use of systems strengthening approaches in the S&H sector. It is hoped that this work will provide practical experiences to contribute to this thinking. Case studies were developed to capture local government and development partners’ experiences supporting sub-national governments increase their leadership and prioritisation of S&H in Siaya County (Kenya, with UNICEF), Nyamagabe District (Rwanda, with WaterAid) and Moyo District (Uganda, with WSSCC), all of which have seen progress in recent years. The cases were then explored through three online workshops with staff from the local governments, central government ministries and development partners involved to review experiences and identify levers and blockages to change. This document presents key findings from this process.
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Baird, Mark L., and David E. Bernholdt. Initial Experiences with the NEAMS Early User Program. Office of Scientific and Technical Information (OSTI), October 2012. http://dx.doi.org/10.2172/1082001.
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Meeuwissen, Talia, Mable Chanzu, Julie Aubriot, Jimmy Kariuki, Carolyne Odhiambo, Hillary Okumu, Peter Karichu, and Emmah Mwende. How Sanitation and Hygiene Champions Emerged in Siaya County. Institute of Development Studies (IDS), September 2021. http://dx.doi.org/10.19088/slh.2021.019.
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This case study was developed to inform subsequent research and analysis of local government leadership and prioritisation of sanitation and hygiene (S&H) in East Africa. Consolidated learning from across the three countries involved can be found in the Sanitation Learning Hub (SLH) Learning Brief: Strengthening sub-national systems for area-wide sanitation and hygiene. From late 2020 to early 2021, the SLH collaborated with local government actors and development partners from three sub-national areas to explore ways of increasing local government leadership and prioritisation of S&H to drive progress towards area-wide S&H. For some time, local government leadership has been recognised as key to ensuring sustainability and scale and it is an important component of the emerging use of systems strengthening approaches in the sanitation sector. It is hoped that this work will provide practical experiences to contribute to this thinking. Three case studies were developed to capture local government and development partners’ experiences supporting sub-national governments increase their leadership and prioritisation of S&H in Siaya County (Kenya), Nyamagabe District (Rwanda), and Moyo District (Uganda), all of which have seen progress in recent years. The development partners involved were UNICEF in Kenya, WaterAid in Rwanda, and WSSCC/Uganda Sanitation Fund in Uganda. The cases were then analysed through three online workshops facilitated with staff from the local governments, central government ministries and development partners involved to explore them in further detail, review experiences and identify levers and blockages to change. Lessons from the workshops are documented in the SLH learning brief mentioned above. This is the case study developed by Siaya County and UNICEF documenting their experiences and reflections from working together to increase prioritisation of S&H in Siaya County, Kenya.
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Katwere Ssemwanga, David, Dominic Lomongin Aballa, Steven Amoko, and Sheila Nduhukire. A Holistic Approach to Accelerated Attainment of Open-Defecation Free Status in Moyo District. Institute of Development Studies (IDS), September 2021. http://dx.doi.org/10.19088/slh.2021.018.
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This case study was developed to inform subsequent research and analysis of local government leadership and prioritisation of sanitation and hygiene (S&H) in East Africa. Consolidated learning from across the three countries involved can be found in the Sanitation Learning Hub (SLH) Learning Brief: Strengthening sub-national systems for area-wide sanitation and hygiene. From late 2020 to early 2021, the SLH collaborated with local government actors and development partners from three subnational areas to explore ways of increasing local government leadership and prioritisation of S&H to drive progress towards area-wide S&H. For some time, local government leadership has been recognised as key to ensuring sustainability and scale and it is an important component of the emerging use of systems strengthening approaches in the sanitation sector. It is hoped that this work will provide practical experiences to contribute to this thinking. Three case studies were developed to capture local government and development partners’ experiences supporting sub-national governments increase their leadership and prioritisation of S&H in Siaya County (Kenya), Nyamagabe District (Rwanda), and Moyo District (Uganda), all of which have seen progress in recent years. The development partners involved were UNICEF in Kenya, WaterAid in Rwanda, and WSSCC/ Uganda Sanitation Fund in Uganda. The cases were then analysed through three online workshops facilitated with staff from the local governments, central government ministries and development partners involved to explore them in further detail, review experiences and identify levers and blockages to change. Lessons from the workshops are documented in the SLH learning brief mentioned above. This is the case study developed by Moyo District and WSSCC/Uganda Sanitation Fund documenting their experiences and reflections from working together to increase prioritisation of S&H in Moyo District, Uganda.
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Kwizera, Maurice, Kwizera, Maurice, Lambert Karangwa, Jeannette Murekatete, Gilbert Rukundo Mutabaruka, Jean Paul Mbarushimana, Tariya Yusuf, Inbar Hanna Yaffe, et al. Making Sanitation and Hygiene a Human Security Issue: The case of Nyamagabe District, Rwanda. Institute of Development Studies (IDS), September 2021. http://dx.doi.org/10.19088/slh.2021.017.
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This case study was developed to inform subsequent research and analysis of local government leadership and prioritisation of sanitation and hygiene (S&H) in East Africa. Consolidated learning from across the three countries involved can be found in the Sanitation Learning Hub (SLH) Learning Brief: Strengthening sub-national systems for area-wide sanitation and hygiene. From late 2020 to early 2021, the SLH collaborated with local government actors and development partners from three sub-national areas to explore ways of increasing local government leadership and prioritisation of S&H to drive progress towards area-wide S&H. For some time, local government leadership has been recognised as key to ensuring sustainability and scale, it is an important component of the emerging use of systems strengthening approaches in the sanitation sector. It is hoped that this work will provide practical experiences to contribute to this thinking. Three case studies were developed to capture local government and development partners’ experiences supporting sub-national governments increase their leadership and prioritisation of S&H in Siaya County (Kenya), Nyamagabe District (Rwanda), and Moyo District (Uganda), all of which have seen progress in recent years. The development partners involved were UNICEF in Kenya, WaterAid in Rwanda, and WSSCC/ Uganda Sanitation Fund in Uganda. The cases were then analysed through three online workshops facilitated with staff from the local governments, central government ministries and development partners involved to explore them in further detail, review experiences and identify levers and blockages to change. Lessons from the workshops are documented in the SLH learning brief mentioned above. This is the case study developed by Nyamagabe District and WaterAid documenting their experiences and reflections from working together to increase prioritisation of S&H in Nyamagabe District, Rwanda.
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Paine, Drew, Sarah Poon, and Lavanya Ramakrishnan. Investigating User Experiences with Data Abstractions on High Performance Computing Systems. Office of Scientific and Technical Information (OSTI), June 2021. http://dx.doi.org/10.2172/1805039.
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MacArtney, John I., Joanna Fleming, Abi Eccles, Catherine Grimley, Helen Wesson, Catriona Mayland, Sarah Mitchell, et al. Impact of Covid-19 pandemic on Hospices (ICoH): Staff Cohort Report. University of Warwick Press, May 2022. http://dx.doi.org/10.31273/978-1-911675-04-4.
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This report describes the diversity of experiences of hospice staff who worked in operational roles in hospices in the West Midlands during the Covid-19 pandemic. It is one of four cohort reports – the others focus on patients, carers, and senior managers respectively – that form the evidence base for a Policy Report into the impact of Covid-19 on hospices. In these reports we address the nine key themes that were identified as potentially important in our previous collaborative knowledge synthesis (MacArtney et al., 2021) and seek to address some of the policy gaps we identified in our review of recommendations for hospice practice and policy (van Langen-Datta et al., 2022). Together these outputs are the result of an Economic and Social Research Council funded study (grant number: ES/W001837/1). This is one of the first studies to contribute an in-depth exploration of hospice-based experiences of the pandemic to the growing body of knowledge about the effectiveness and effects of changes to hospice services, at regional and national levels in response to Covid-19. The aim of this report is therefore to explore the effects the Covid-19 pandemic had on the experiences of hospice staff as they sought to provide care and support to people with life-limiting conditions and those that cared for them so that we can identify recommendations for clinical practice and healthcare policy. Drawing on these findings, this report offers recommendations for hospices and clinicians who continue to provide care and support for people with life limiting conditions and those that care them during the ongoing pandemic. These recommendations will also be of interest to local commissioners who will need to work with hospices in their region to ensure informal carers receive the support they need, and national policymakers who will need to ensure the necessary resources and guidance are available.
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Moore, Ronald A., and M. G. Averett. Identifying and Addressing User Needs: A Preliminary Report on the Command and Control Requirements for CJTF Staff. Fort Belvoir, VA: Defense Technical Information Center, January 1999. http://dx.doi.org/10.21236/ada461055.
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Paez, Kathryn, Rachel Shapiro, Lee Thompson, Erica Shelton, Lucy Savitz, Sarah Mossburg, Susan Baseman, and Amy Lin. Health System Panel To Inform and Encourage Use of Evidence Reports: Findings From the Implementation and Evaluation of Two Evidence-Based Tools. Agency for Healthcare Research and Quality (AHRQ), August 2022. http://dx.doi.org/10.23970/ahrqepchealthsystempanel.
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Objectives. The Agency for Healthcare Research and Quality (AHRQ) Evidence-based Practice Center (EPC) Program wants learning health systems (LHSs) to use the evidence from its reports to improve patient care. In 2018, to improve uptake of EPC Program findings, the EPC Program developed a project to enhance LHSs’ adoption of evidence to improve the quality and effectiveness of patient care. AHRQ contracted with the American Institutes for Research (AIR) and its partners to convene a panel of senior leaders from 11 LHSs to guide the development of tools to help health systems use findings from EPC evidence reports. The panel’s contributions led to developing, implementing, and evaluating two electronic tools to make the EPC report findings more accessible. AIR evaluated the LHSs’ use of the tools to understand (1) LHSs’ experiences with and impressions of the tools, (2) how well the tools helped them access evidence, and (3) how well the tools addressed barriers to LHS use of the EPC reports and barriers to applying the evidence from the reports. Data sources. (1) Implementation meetings with 6 LHSs; (2) interviews with 27 health system leaders and clinical staff who used the tools; and (3) website utilization metrics. Results. The tools were efficient and useful sources of summarized evidence to (1) inform systems change, (2) educate trainees and clinicians, (3) inform research, and (4) support shared decision making with patients and families. Clinical leaders appreciated the thoroughness and quality of the evidence reviews and view AHRQ as a trusted source of information. Participants found both tools to be valuable and complementary. Participants suggested optimizing the content for mobile device use to facilitate health system uptake of the tools. In addition, they felt it would be helpful to have training resources about tool navigation and interpreting the statistical content in the tools. Conclusions. The evaluation shows that LHSs find the tools to be useful resources for making the EPC Program reports more accessible to health system leaders. The tools have the potential to meet some, but not all, LHS evidence needs, while exposing health system leaders to AHRQ as a resource to help meet their information needs. The ability of the EPC reports to support LHSs in improving the quality of care is limited by the strength and robustness of the evidence, as well as the relevance of the report topics to patient care challenges faced by LHSs.