Dissertations / Theses on the topic 'Universities and colleges Victoria Administration Case studies'

Since the 1980s, decision-making and managerial power has gradually been handed over to higher education institutions in China. This has helped to reduce the government’s financial burden and improve the administrative efficiency of universities. A particular reform involves the establishment of autonomous experimental units within 36 universities. These decentralized units are more highly dependent on market forces than other parts of the university. This thesis examines the development of one such academic unit within one of China’s major universities. The particular academic unit, heretofore referred to as a “school” is studied through a detailed examination of its teaching, research and administration. It is granted a high degree of autonomy to manage itself and its finance. Therefore, it is encouraged to be innovative in its organizational structure and working procedures. This helps drive it to cooperate with industry and adopt a market mechanism in management. The research demonstrates the changing relationships of this school with its parent university, with governments at different levels, and with industry and the wider society. The results indicate that a major shift is taking place in Chinese higher education, as China responds with increased marketization and decentralization. Borrowing theories developed by Clark and Oliver in the fields of higher education and organizational theory, this thesis not only provides a deeper understating of the triangular relationship among universities, state authority and the market, but also refines these theories to suit the Chinese context. This investigation reveals that thus a particular academic unit, unlike most university units in China, must respond to external pressures and expectations in order to survive in a new context of decentralization and commodification. The thesis identifies and analyzes the critical factors affecting the school’s development and its coping strategies within an altered environment of operation. Employing a qualitative research methodology, this work views the selected unit of a major Chinese university as an open organizational system, and analyzes the external and internal forces that influence the school’s development. The data collection approach is comprised of semi-structured and unstructured interviews to elicit views and perceptions from the respondents regarding the decision-making, policy implementation and the development of the unit. A focus group interview method is used to question current undergraduate and postgraduate students about perceptions and attitudes towards the development of the unit. Documents are used to obtain background information and to support and triangulate the data collected from individual and group interviews. Although the school failed to make radical changes to the existing university structure and institutions, it has demonstrated the ability to sustain itself, innovate, and gain legitimacy through continuing negotiation and compromise with university authority, government and market. Based on the results of this research, I would argue that if units similar to this one within Chinese universities are granted more administrative autonomy and orient themselves to market forces, Chinese universities will be able to integrate themselves into the increasingly marketized economy and contribute to national development without sacrificing the core academic missions of teaching, research and service.
published_or_final_version
Education
Doctoral
Doctor of Philosophy

Considerando os desafios atuais a serem enfrentados pelas universidades públicas brasileiras em uma sociedade em constante transformação, gerando a necessidade de profissionalização de seus gestores, o objetivo desta pesquisa foi elaborar uma proposta de estrutura de referência para a capacitação destes dirigentes. Trata-se de uma pesquisa quantitativa, aplicada quanto à sua finalidade, e exploratória, quanto ao seu objetivo. A fim de se elaborar uma estrutura de referência para capacitação dos gestores universitários, o método empregado foi a pesquisa bibliográfica e a posterior pesquisa de campo junto às Universidades Federais Brasileiras. Assim, o referencial teórico aborda aspectos sobre a gestão nas organizações públicas, os conceitos e processos de capacitação nas organizações, a capacitação de gestores e seus processos de aprendizagem. O levantamento de dados junto às Universidades buscou identificar o grau de ocorrência e de importância atribuídos a aspectos inerentes às quatro etapas que compõem o processo geral de capacitação apontadas pela literatura: levantamento e diagnóstico de necessidades de capacitação; desenho ou planejamento dos programas, abrangendo estratégias, técnicas, recursos instrucionais e modalidades de capacitação; a execução das ações de capacitação e, finalmente, seus diversos níveis de avaliação. Os principais resultados obtidos enfatizam a importância das quatro etapas do processo de capacitação, com a utilização de métodos de levantamento de necessidades e de planejamento das ações de capacitação mais dialogados e participativos e o envolvimento dos gestores a serem capacitados. Também foi apontada a relevância de um planejamento de ações de capacitação com objetivos claros e alinhados às políticas, estratégias e metas organizacionais bem como o emprego de metodologias de aprendizagem menos tradicionais e mais participativas e que valorizem as experiências vivenciadas pelos gestores. A estrutura propõe maior aproveitamento da capacitação no trabalho, com uso dos conhecimentos dos gestores mais experientes ou antecessores e a realização de parcerias para a contratação de instrutores de outras organizações. Sobre a avaliação, quarta etapa do processo, a estrutura de referência destaca a importância de se avaliar a aplicação prática dos conhecimentos adquiridos nas ações de capacitação, associada à análise das condições organizacionais necessárias para que esta aplicação prática ocorra. A proposta para uma estrutura de referência visando auxiliar as áreas de capacitação de servidores na implantação ou melhoria de seus programas e projetos de capacitação de gestores, com base na análise teórico-prática desta pesquisa, constitui uma proposta viável frente à realidade apresentada, configurando-se assim como uma contribuição efetiva para as Universidades Federais Brasileiras.
Considering the current challenges faced by the Brazilian public universities in a constant changing society, generating the need of trained managers, the objective of this research was to develop a proposal of reference framework in order to train these leaders. This is a quantitative research, applied and exploratory. In order to develop a reference framework to train graduated managers, the method used was the bibliographic and the further field research with the Brazilian federal universities. Thus, the theoretical framework addresses aspects about the public organizations managing, the concepts and processes of training in the organizations, the managers training and its learning processes. The data gathering with the universities tried to identify the level of occurrence and importance addressed to the inherent aspects to the four steps that compose the general training process by literature: gathering and diagnostic of training needs; the programs planning and drafting, covering strategies, technics, instructional resources and training modalities; the execution of the training actions and finally, its several evaluation levels. The main obtained results emphasize the importance of the four training process steps with the use of need gathering methods and the planning of the most talked about and participative training actions and the involvement of managers to be trained. It was also appointed the relevance of a training action planning with clear objectives and aligned to the policies, the strategies and organization objectives as well as the employment of less traditional and more participative training methods, which enrich the managers living experiences. The structure proposes a better use of the working training, with the use of the knowledge of the more experienced managers or the predecessors and the achievement of partnerships in order to hire instructors from other organizations. About the evaluation, the forth step of the process, the reference framework highlights the importance to evaluate the practical application of the acquired knowledge in the training actions, associated with the analysis of the organizations conditions needed for this application to occur. The proposal to a reference framework aiming to help the employee training areas in the implementation or improvement of its programs and managers training projects, based on theoretical and practical analysis of this research, composing a viable proposal to the presented reality, setting up as an effective contribution the Brazilian federal universities.

Thesis (MPhil)--University of Stellenbosch, 2005.
ENGLISH ABSTRACT: The purpose of this study was to investigate the impact of the NQF on higher education institutions focussing specifically on access, teaching and learning. The study aimed to answer the following research questions: What was the impact of the NQF on increasing access to higher education? In particular how did the RPL process facilitate access into the University of Pretoria? Secondly, how did the NQF influence the processes of teaching and learning at this particular institution? And finally, why did the NQF have differential impacts on different faculties within the same higher education institution? To gain the end-users’ perspective, a case study of the University of Pretoria was conducted. Data was gathered using interviews with ten senior members of staff at the university working in nine different departments, and student records indicating admissions through RPL into the University of Pretoria as well as relevant institutional documents. The findings suggest that the impact of the NQF on access, teaching and learning differed across departments, resulting in a partial implementation of the policy. This was facilitated by factors inherent in the policy itself and factors inherent to the institution. The influence of external factors such as professional bodies on teaching and learning practices of end-users at the University of Pretoria posed a major challenge against NQF implementation. The motivations leading to NQF implementation are not directly linked to the NQF policy per se, although they resulted in portraying the extent of change to access, teaching and learning along a continuum that distinguished between departments that ‘blindly complied’, that selectively adapted and those that strategically avoided implementation of the policy. Indications for further research are that a wider look at the impact of the NQF on access, teaching and learning in higher education is less revealing than a more focussed investigation. Future research should zoom-in on individual departments within higher education institutions to reveal the deeper and more nuanced impact of the NQF.
AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om die impak van die NKR (NQF) op veral toegang, onderrig en leer in hoër onderwysinstellings te ondersoek. Die studie poog om die volgende navorsingsvrae te beantwoord: Watter impak het die NKR op toenemende toegang tot hoër onderwys? Hoe fasiliteer die EVL-proses ("RPL process") toegang tot die Universiteit van Pretoria? Hoe beïnvloed die NKR die onderrig- en leerproses aan hierdie spesifieke instelling? Ten slotte, waarom het die NKR 'n differensiële invloed op verskillende fakulteite binne dieselfde hoër onderwysinstelling? Ten einde die uiteindelike gebruiker se perspektief te bepaal, is 'n gevallestudie aan die Universiteit van Pretoria uitgevoer. Data is ingesamel uit onderhoude met tien senior personeellede wat in nege verskillende departemente werk, studenterekords aangaande toelating tot die Universiteit van Pretoria deur EVL, en ook relevante institutêre dokumente. Die bevindinge impliseer dat die impak van die NKR op toegang, onderrig en leer van departement tot departement verskil en dat dit lei tot 'n gedeeltelike implementering van die beleid. Dié verskil is aangehelp deur faktore wat inherent is aan die beleid, maar ook faktore inherent aan die instelling. Die invloed wat eksterne faktore soos professionele liggame op die onderrig- en leerpraktyke van finale gebruikers aan die Universiteit van Pretoria het, is 'n groot struikelblok vir die implementering van die NKR. Motiverings wat lei tot die implementering van die NKR is nie noodwendig aan die NKR-beleid gekoppel nie, alhoewel dit daartoe gelei het dat die mate van verandering in toegang, onderrig en leer op 'n kontinuum aangedui is. Hierdie kontinuum onderskei tussen departemente wat die beleid "blindelings navolg", ander wat dit selektief aanpas en nog ander wat die implementering van die beleid strategies vermy. Aanduidings vir verdere navorsing is dat 'n breë ondersoek van die NKR se impak op toegang, onderrig en leer in hoër onderwys minder beduidend is as 'n meer spesifieke ondersoek. Toekomstige navorsing behoort te fokus op individuele departemente binne hoër onderwysinstellings ten einde 'n indringender en meer genuanseerde impak van die NKR te bepaal.

As Ouvidorias públicas são interlocutoras entre o cidadão e a Administração, pautando-se nos princípios constitucionais da Legalidade, Impessoalidade, Moralidade, Publicidade e Eficiência, atuando como instrumento de participação na gestão democrática e como representantes legítimas dos interesses dos cidadãos. O acesso à informação é base da democracia, encontrando-se assegurado constitucionalmente (art. 5º, XIV e XXXIII) e infraconstitucionalmente (Lei nº 12.527, de 18.11.2011). A liberdade conferida aos cidadãos abarca o direito de acesso a informação, especialmente porque viabiliza a participação popular e, por via de consequencia, torna dinâmica a democracia. Uma sociedade bem informada é capaz de intervir eficazmente no destino do Estado, fazendo valer a soberania da vontade popular. A participação garante ao cidadão o acesso aos atos de gestão do governo, possibilitando à coletividade o exercício do controle social sobre os atos do Estado. O trabalho objetiva examinar a Ouvidoria da UTFPR como um instrumento de participação popular na gestão administrativa. A pesquisa realizada é exploratória e aplicada, tendo por método o estudo de caso. Na coleta de dados, utiliza-se de múltiplas fontes de evidência: documentação, registros em arquivo, questionário e artefatos físicos. Os resultados denotam que a procura pelos serviços da Ouvidoria da UTFPR é crescente, inobstante as dificuldades enfrentadas pelos ouvidores no desempenho de seu mister – pouco ou nenhum espaço físico, impossibilidade de dedicação exclusiva à atividade, dentre outras. Os questionários respondidos por ouvidores, ex-ouvidores e gestores permitem concluir que a Ouvidoria pública universitária da UTFPR é um espaço de comunicação do usuário com a Administração, um instrumento de participação popular na gestão administrativa. No entanto, sua autonomia deve ser robustecida. Como resultado, propõe-se a implementação de avaliação periódica do usuário/cliente, maior divulgação da Ouvidoria, alteração da localização da Ouvidoria no sítio eletrônico da Universidade, investimento em cursos de mediação.
The office of ombudsman intermediate communication between citizens and the Administration, based on the constitutional principles of Legality, Impersonality, and Efficiency, acting as an instrument of participation in the democratic management and as lawful representatives to the citizens´ interests. Information access is based on democracy and is enlisted as a constitutional (article 5, XIV e XXXIII of Brazil´s Federal Constitution) and infra-constitutionally (Law nº 12.527, of November 18th, 2011) right. The freedom granted to citizens comprises the participation in the right to access information, especially since it allows popular participation and consequently, makes democracy more dynamic. A well informed society is able to take effective action in the State´s destiny, enforcing the sovereignty of common will. Public participation grants citizen access to governmental management acts, enabling social control over the acts of the State. The hereby paper focus on examining UTFPR´s Ombudsman as an instrument of public participation in administrative management. The present research is exploratory and applied, using a study case as the method. In the data collection, multiple sources of evidence are used: article records, a questionnaire and physical artifacts. The results show that UTFPR´s Ombudsman service demand is rising, regardless of the challenges faced by the office of the Ombudsman while exercising the constitutionally imposed task – little or no physical room, impossibility of full time dedication to the office, among others challenges. The questionnaires answered by Ombudsman officers, former officers and managers enable the researcher to conclude that the Office of the UTFPR Ombudsman is a place of communication between the user and the Administration, an instrument of popular participation in management. However, its autonomy must be strengthened. As a result of the research, the author concludes that the implementation of periodical evaluation by the user/customer; more Ombudsman disclosure; changes in the University´s website concerning the Ombudsman; investment in courses on mediation, are advisable.

O acúmulo de documentos disponíveis na Web dificulta a recuperação de informação e a gestão eficiente do conhecimento. Os modelos tradicionais de recuperação da informação são inadequados para uma busca efetiva e rápida, e os resultados são, comumente, numerosos e irrelevantes. Com o advento da Web Semântica foi possível o uso da ontologia formal como modelo de recuperação da informação na Web para melhorar a qualidade da informação recuperada. Os portais semânticos constituem um instrumento da Gestão do Conhecimento que oferece maior capacidade e rapidez no acesso às informações com relevância dos resultados. Neste sentido, esta pesquisa tem como objetivo propor condições mínimas necessárias para o estabelecimento de potencial semântico de portais, mediante o mapeamento do uso da ontologia como modelo de recuperação da informação. O locus da pesquisa incluiu os portais de universidades públicas federais brasileiras da Região Sul do Brasil, partindo-se de um estudo comparativo entre as características da Web Semântica e as ferramentas e tecnologias usadas nas instituições pesquisadas. A pesquisa de campo foi instrumentalizada por um questionário, coletando-se dados da equipe técnica responsável pelos portais. Como principais resultados apresentam-se um diagnóstico do uso da ontologia na estruturação dos portais universitários pesquisados e a proposição de um quadro de referência das condições mínimas necessárias para estabelecimento de potencial semântico dos portais.
The accumulation of documents available on the Web makes it difficult to information retrieve and efficient knowledge management. Traditional models of information retrieval are inadequate for effective and quick search, and the results are often numerous and irrelevant. With the advent of the Semantic Web it was possible the use of formal ontology as a model of web information retrieval that improves the quality of the information retrieved. Semantic portals are a Knowledge Management tool that offers greater capacity and speed of access to information relevant results. In this trend, the goal of the this research is propose minimum conditions necessary for the establishment potential of semantic portals, by mapping the use of ontology as a model of information retrieval. The research's locus included the portals of federal public universities in southern Brazil, starting from a comparative study between the Semantic Web features and the tools and technologies used in the institutions surveyed. The field research was instrumentalized by a pool, collecting data from the technical team responsible for portals. The main results were presented a diagnosis of ontology in the structuring of respondents university portals and a framework of minimum conditions for semantic potential property portals.

O Plano de Desenvolvimento Institucional (PDI) é um documento que contém parte essencial do planejamento estratégico das Instituições de Ensino Superior (IES). O PDI precisa considerar as políticas públicas, as necessidades institucionais e as demandas da comunidade. Sua composição mínima é estabelecida pelo Decreto n.º 5.773/2006, a qual serve de guia para a elaboração do planejamento institucional. Esse documento orienta a avaliação institucional e de cursos, bem como, norteia os rumos que a IES precisa seguir. Para que seja legítimo, o PDI depende da participação da comunidade em suas fases. Essa participação pode ensejar o aumento do controle social, da transparência das ações e também da prestação de contas por parte das Instituições Públicas para com a sociedade. A participação da comunidade torna-a mais comprometida com o processo, facilitando que o planejado seja colocado em prática. Este trabalho objetiva analisar a metodologia utilizada nas IES Públicas do Estado do Paraná para a construção, execução, acompanhamento e avaliação do PDI. A pesquisa realizada é exploratória e aplicada. Para a coleta de dados foram utilizadas múltiplas fontes de evidência: documentos, questionários, entrevistas, relatórios técnicos entre outras. Os resultados demonstram que, apesar do esforço realizado pelas áreas responsáveis, é preciso melhorar a participação da comunidade universitária nas fases do PDI. Além da análise documental, os questionários respondidos pelos Conselheiros e as entrevistas com os Responsáveis pela Área do PDI nas IES permitem concluir que ele precisa ser fortalecido e aproximado da comunidade universitária para que possa efetivamente trazer os resultados esperados. O estudo permitiu compreender como o PDI é conduzido por essas IES e demonstrou a necessidade de amadurecimento das metodologias utilizadas e o aprimoramento dos canais de comunicação com a comunidade.
An Institutional Development Plan (IDP) is a document containing the essential part of strategic planning for institutions of higher education (IHE). An IDP must take in consideration public policies, institutional needs and society demands. Its basic structure is established by Decree 5.773/2006 and it guides the development of institutional planning and institutional and courses evaluation, as well as sets a north for the IHE. In order to assure its legitimacy, an IDP must rely on community involvement in all its phases, which can enhance social control, transparency and accountability to society. Community commitment grows when people engage in the process, making it easier to implement what is planned. This paper is aimed at analyzing the methodology employed in IHEs in the state of Paraná – Brazil for developing, implementing, supervising and evaluating an IDP, through applied and exploratory research. Multiple sources of evidence were used for data collection, such as documents, questionnaires, interviews and technical reports. Results show that improving academic community participation is still necessary, despite all the efforts made by sectors in charge. In addition to documentary analysis, questionnaires filled in by council members and interviews with those responsible for the IDP in IHEs led to the conclusion that it is necessary to strengthen and bring IDP closer to the academic community so that it can effectively bring the expected results. The study made it possible to understand how the IDP is conducted by these IHEs, showing the need to fully develop the employed methods and to improve communication channels with society.

The aim of this research was to examine determinants of service learning in Ethiopian Universities with a view to suggesting remedial solutions. Qualitative case study was employed to understand management of service learning in the purposively selected three case Universities. Data were collected from interns, mentors, department heads, Academic Vice Presidents, service learning office heads and agency supervisors through semi-structured interviews. Besides, focus group discussion with interns and document review were conducted. Collected data were analysed through narration. Service learning is used for pedagogical necessities, personal and civic development, career development and social responsibility in the Ethiopian Universities. However, its application is challenged by several factors. Product curricular model, low time ration for community service, limited teachers' involvement and discipline-based curriculum framework were identified as major hindrances to service learning implementation. As a result, most students and teachers were not committed to service learning. For instance, in government Universities, service learning offices were not well-organised. Partnership agreements were either weak or not in place, as a result, the majority of interns were placed based on their preferences. Resistance not to host was also found to be a common factor. An interesting finding of this study is that privileging interns for self-identification of hosting organisations resulted in dispersed and individualised placement that caused interns to develop feeling of strangeness and insecurity. Moreover, this placement hindered collaborative learning with their peers. Assessment error, absence of service learning programme evaluation and shortage of budget were common problems. Hence, the following suggestions along with a proposed strategy are recommended. Considering these challenges, the following recommendations are made. Service learning should be applied in a wider scale from junior through senior courses in the Universities. The curriculum should be designed to include extensive context-based and interdisciplinary-learning approaches. Government Universities should strengthen service learning offices. Placement of interns should mainly be based on partnership agreement. Time ration for community services and research functions should be increased to at least 50%. And lastly, Universities should closely support agency supervisors and arrange evaluation forums and celebrity events.
Educational Management and Leadership
D. Ed. (Education Management)

This thesis focuses explicitly on the use of Information and Communication Technology (ICT) as a strategy for delivering effective management of educational services in a cross-section of educational institutions, inclusive of universities. University of Uganda (UNU)1 , in Uganda, is taken as a case study where ICT was introduced with the primary aim of improving effectiveness in the delivery of educational services. ICT has become a tool of great importance in today’s business in all spheres of life globally. From commerce to aeronautics, medicine to education, the daily use of ICT is vital to the success of the business. In the area of higher education management, ICT use is of central significance as universities of the contemporary world cannot afford to ignore the role of that ICT plays in the running of their institutions as a business and, as such, need to ensure they are not left behind by the developments. Therefore, as a matter of necessity, the universities are required to embrace ICT adoption in teaching/learning and administrative activities. This study discusses the concept of ICT, perceptions of stakeholders in the effectiveness of ICT adoption, educational services management and ICT and strategies for effective ICT use in educational services management.
Educational Management and Leadership
D. Ed. (Education Management)

Submitted in fulfillment for the Degree of Doctor of Technology: Public Management, Durban University of Technology, 2010.
In South Africa, the transformation of public higher education has placed much emphasis on the accountability and performance of individual institutions. Various indicators are used to assess institutional performance, as is the case internationally. Examples of such indicators include teaching and learning, research outputs, graduate employability, financial sustainability and productivity and the use of resources. This case study which is predominantly qualitative, examined: i) Performance by a selected South African University of Technology, the Durban University of Technology (DUT), in specific performance indicators as determined by policy on student enrolment planning. Student enrolment planning is an important strategy adopted by government to address a number of distortions in the higher education system which had been developed over a number of years within the ideology of apartheid. ii) The measures taken by the institution to give effect to the policy. The case study utilised multiple methods of data collection within three units of analysis. The three units of analysis of the case are: Unit of analysis One: The practices used at the DUT for marketing, student recruitment, student selection and admission to achieve the input indicators of the student enrolment plan. Unit of analysis Two: implementation strategies for meeting the output (success) indicators of the plan. Unit of analysis Three: The problem of low student retention. The original contribution made by this research study is that it provides detailed insight into the implementation of policy of student enrolment planning, using the Durban University of Technology as an example. In so doing, the researcher has identified critical areas that impact on student enrolment planning in South Africa, as well as specific weaknesses in the implementation of the policy at the DUT. A part of the study’s findings is that the DUT is well–placed to meet the performance indicators of the enrolment plan. However, the addressing of weaknesses in the areas of student selection, marketing and recruitment could improve the DUT’s ability to exert more influence over its enrolments. The study determined that the problem of low student retention is a factor that threatens the DUT’s throughput and graduation rates. Broad and specific recommendations are made for implementation, including the adoption of the organisational framework of enrolment management supported by institutional research.

張銀霞.
"2013年8月".
"2013 nian 8 yue".
Thesis (Ph.D.)--Chinese University of Hong Kong, 2013.
Includes bibliographical references (leaves 313-339).
Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Abstracts in English and Chinese.
Zhang Yinxia.

Thesis (M.B.A.)-Business Studies Unit,Durban Institute of Technology, 2004 x, 101 leaves
The research explored employees’ opinions on goal clarity, trust in management and perceptions of organisational readiness for change at Durban Institute of Technology (DIT). Where the organisation is going is critical in order for change to be successful, hence, clarity of organisational direction is vital during any change process.

This study is a collective case study grounded in the literature regarding leadership styles and leadership theories. It includes among others, an analysis of data from interviews of college Principals and middle Managers to identify the leadership styles at the three colleges of education. The purpose of the study was to analyse the leadership styles of college Principals and middle Managers operating in dual-mode environments. The colleges that were being studied are the Copperbelt College of Education; Mufulira College of Education and Malcom Moffat College of Education. There were sixteen (16) participants in this study drawn from three colleges. The researcher collected data using semi-structured individual and focused group interviews. In addition, policy documents such as ‗Open and Distance Learning Policy (draft) and National Policy on Education were analysed. The researcher employed qualitative methods in the collection and analysis of data. Triangulation was used in order to verify the information given during this study. The evidence from the literature review indicates that there is no single leadership style that may provide answers to all situations in institutions of higher education; rather, a blend of the leadership styles would be beneficial to college Principals. The research further revealed that, managing dual-mode colleges of education entails that Principals require tailor-made programmes in management and leadership of dual-mode institutions for them to improve quality of their products and enhance tenets of transparency, democracy and good governance in colleges of education in Zambia. They also must be excellent communicators and ensure understanding by students, employees, peers, and the many stakeholders involved in dual-mode colleges of education. The study was important as it hoped to shed some light on how to improve quality of leadership in dual-mode colleges of education in Zambia. The study will contribute scientific knowledge to all categories of Higher Education (HE) institutions especially colleges of education, be they face-to-face or distance mode, that are contemplating a move into dual-mode delivery. Finally, Information garnered from this study is expected to allow Principals and other middle Managers and administrators to evaluate their leadership styles in comparison to the effective styles revealed by this study.
Educational Leadership and Management
D. Ed. (Education Management)

Academics in Chinese research universities are confronted by the dilemma of balancing research and teaching in their work. China's pursuit of excellence in higher education through such endeavors as Projects 211 & 985, has led to policies that facilitate the construction of research universities. However, the emphasis on research and quantity has undermined the quality of teaching. It has also drawn academics away from their commitment to teaching. This has become a major issue to be addressed by policy, such as the "Programs of improving teaching quality".
Firstly, characteristics of academics at research universities in China differ from that proposed by Kennedy (1997). The differences are: (1) most academics believe that the duty "to mentor" is accomplished once they accept the appointment of a position for tutoring. (2) Their conception of research is closely related to the quantity of research output, which means that they perceive their duty "to discover" and "to tell the truth" is equivalent to the duty "to publish" and "to get research grants". (3) The definition of "service" is unclear for most of the academics. (4) They are not been "to assist new staff in their teaching role" and "to nurture a new generation of scholars".
Secondly, the conception of "scholarship" and the relationship between teaching and research are changing in Chinese research universities. (1) The academics' views on knowledge include the four types of "scholarship", as proposed by Boyer (1990), these views are hardly sufficient for the construction of "academic communities of practice". (2) Most academics have changed their initial attitude of separating teaching and research in their conception of "academic duties" by accepting the view that teaching and research should be synergized.
The study offers the following recommendations: (1) a free atmosphere with proper competition should be built into the system of academic development of the universities; (2) policy on teaching should focus on improving the level of intrinsic motivation, the assimilation of values, and the satisfaction of three basic needs such as autonomy, competence, and relatedness; (3) through building a commonly shared value system in the university, institutional regulations and rules can be transformed into a force that supports the building of institutional ethics; and (4) the adoption of a moral rationality which is based on substantive rationality should help academics to confront a distorted realities in the system.
Thirdly, the most powerful force which affects the teachers' opinions and performance towards academic duties is the promotion and evaluation system of the universities. Teachers' opinions are also influenced by age, position, discipline, etc., and their opinions can be grouped into four categories by their understanding and reaction to the evaluation system.
This study focuses on the conceptualization of "academic duties" by university teachers and on the factors that mediate their duty implementation. It explores the academics' experiences at two research universities which have different focuses and developmental goals. Data were collected through interviews with 50 participants in the case universities. In addition, university documents and data collected through observations were also analyzed. The analysis has yielded findings as stated in the following paragraphs.
徐嵐.
Adviser: Nai Kwai Leslie Lo.
Source: Dissertation Abstracts International, Volume: 70-06, Section: A, page: 1960.
Thesis (doctoral)--Chinese University of Hong Kong, 2008.
Includes bibliographical references (p. 372-387).
Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Electronic reproduction. [Ann Arbor, MI] : ProQuest Information and Learning, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Abstracts in Chinese and English.
School code: 1307.
Xu Lan.

Ill-discipline behaviour has become a canker that threatens the moral fibre of institutions. The purpose of this study was to explore how discipline measures and practices were viewed by teacher trainees and college managers alike. Furthermore, to determine what comprehensive counselling approaches were in place to manage ill-discipline behaviour acts in colleges of education in Ghana. A qualitative discourse analysis study design was employed in the study. In all, 25 participants were purposively selected from five colleges of education for the study using a semi-structured interview guide. Data collected was transcribed, coded, categorized and qualitatively analysed under themes that emerged from the analysis using the thematic approach. The study revealed that several illdiscipline behaviour acts exist in colleges of education, with perversion being the most prevailing ill-discipline behaviour act. The study also revealed that tertiarization of colleges is the major cause of ill-discipline behaviour among students in the colleges of education and poor academic performance being the major negative effect of ill-discipline behaviour in the colleges of education. The study recommended that the college council and management should put adequate measures in place to strengthen Guidance and Counselling units in the colleges of education. The study also recommended that college counsellors should be equipped to use appropriate counselling approaches and techniques to counsel students to desist from indulging in ill-discipline behaviour acts.
Educational Management and Leadership
D. Phil. (Education Management)

The study is a gender critical investigation of the implementation of gender policy programs in student admission in Zimbabwe state universities. The study locates itself in the student admissions section of these institutions, acknowledging the potential contributions of the practices and procedures in this section towards achievement of gender equality. The study focused on the nature of the implemented programs, the gender equality model pursued and how the programs are made part of the mainstream. The study employed a multi-pronged theoretical frameworks approach as its theoretical framework to determine feasible strategies in analyzing the research problem, choosing the research approach, deciding on the research methods, formulating the research questions and in drawing the conclusion to the study. A mixed method inquiry used the multiple case study survey, documentary analysis and interviews to gather data in two state universities. The study found that in spite of the state universities implementing gender policy programs as required by the Zimbabwe National Gender Policy (2004), gender inequalities persisted, and in the process the study revealed more barriers than successes encountered on the road to gender equality. This concurred with some of what was predicated from literature on the use of the adopted approaches to gender mainstreaming and models of gender equality pursued. The chief factor responsible for the inequalities was found to be the pervasive, deeply entrenched patriarchal conservatism, cultural stereotypes, biases and discriminations held by some actors in student admissions which marginalized gender equality and consequently, rendered the gender equality agenda elusive. The study identified the need for adoption of a wider conception of gender and gender equality and of a radical transformative approach in order to resuscitate the paralyzed gender equality mandate in student admissions. Apart from generating some new insights regarding theory, the study is also of value at an applied level: serving to support programs and sustainable plans for gender equality implementation in student admissions in universities. The main recommendation of the study is the need for a new shift in policy program implementation, and the study outlined the main cardinal points of this new paradigm.
Educational Studies
D. Ed. (Comparative Education)

The purpose of this study was to explore the causes of underrepresentation of women in senior leadership positions of public universities in south Ethiopia. There were few or no women in senior leadership positions in these public universities. Therefore, these universities could not enjoy the benefits of leadership qualities of women. To achieve the aforementioned purpose, the vice-presidents, deans and/or directors of public universities in south Ethiopia were involved as the target population. Four public universities: Wachamo, Wolaita Sodo, Dilla and Hawassa were involved as research sites. Four vicepresidents (one from each university), twelve deans and academic directors (three from each university) who constituted a focus group of four participants from each of the four universities, participated in the study. An exploratory multiple case study design was used in this qualitative study. The purposive sampling technique was used for the selection of the samples. Unstructured interviews were conducted with the vice-presidents of the selected universities and focus group discussions were held with college deans and directors. Participant observation was conducted on issues related to women empowerment at universities under study. The findings showed that women were greatly underrepresented in senior academic leadership positions at all the selected public universities of south Ethiopia because of various institutional, women-related, economic, socio-cultural, and political- legal factors. The study identified some gaps in the government’s oversight role of monitoring and evaluating the implementation of women empowerment policies at universities prescribed by the Federal Government including the higher education legislation. Moreover, higher education institutions (HEIs) themselves have also failed to empower women through different mechanisms. Therefore, it could be concluded that HEIs pay little attention to empowerment of women. Currently, there are some initiatives meant to empower women. However, these, seem to a reaction to pressure by the higher political authorities. It could be concluded that women are still illiterate about their rights and are not keen to be empowered. Negative societal attitudes and lack of attractive incentives for the leadership positions contribute to the underrepresentation of women in senior positions. Furthermore, a shortage of teaching staff in academe plays a negative role in this underrepresentation. Finally, it is recommended that the government, society, institutions, and women themselves should step up efforts to empower women, particularly their appointment to senior leadership positions. This is critical as they constitute half of the population of both the institutions and the country. Finally, the study proposes a model that could be adopted by the government, HEIs and different institutions to improve the empowerment of women, especially their appointment to senior leadership positions in HEIs.
Educational Management and Leadership

This study is a collective case study. It assesses the various aspects of distance teacher education in the five institutions. These are the University of Zambia, the Zambian Open University, the National In-Service Teachers’ College, the Nkrumah College of Education and the Copperbelt Secondary Teachers’ College. Distance education practitioners‟ and distance students‟ views on the management of distance teacher education in Zambia were elicited. The researcher collected data using semi-structured individual and focused group interviews, and observations. In addition, relevant documents such as reports, policy documents and statistics were used. Also, the researcher analysed instructional study materials (modules) to establish whether they were suitable for distance students. The researcher employed qualitative methods in the collection and analysis of data. Triangulation was used in order to verify the information given during this study. In terms of theory, a comprehensive literature review was carried out to determine the works other researchers had done in the area of open and distance education, especially in the field of the management of distance teacher education. The Literature review revealed that good management of distance teacher education depends on how the various aspects of distance education are managed. Furthermore, the evidence from the literature review indicates that good management of distance teacher education improves the quality of distance teacher education. Apart from ZAOU, the other four institutions are dual-mode institutions. They offer distance education programmes and full-time programmes. The same lecturers teach both distance and full-time students. The findings concerning the strengths of the management of distance teacher education in Zambia were: a recognition by providers and clients of the importance of distance teacher vi education, an awareness of the challenges of distance teacher education as displayed in their guidelines and a positive attitude towards distance teacher education. The findings concerning the weaknesses were: inadequate student support services, inadequate channels of communication, inadequate training and professional development, problems relating to integrating Information and Communication Technology (ICT) in distance education delivery, problems concerning assignments and examinations, inadequate records management, inadequacy regarding interactive instructional materials, problems relating to staffing, and a lack of national policy on distance education in Zambia. The overall conclusion is that the management of distance teacher education in Zambia is reasonably effective. However, the areas of concern highlighted above should be given attention if institutions that offer distance teacher education programmes are to provide quality distance teacher education.
Educational Studies
D.Ed. (Education Management)

Heads of departments (HoDs) in TVET colleges perform a variety of tasks which include curriculum changes, conducting lecturer evaluation, recommending employment of new lecturers and staff, maintaining proper records about staff and students, organising departmental meetings and social gatherings, etc. Their responsibilities are also further compounded by some of the delegated duties from senior management of the college. In this regard, an HoD leadership style becomes an important factor that contributes to effective leadership of the department. Therefore, this study explores leadership styles exhibited by HoDs, as leaders in their own space in the TVET colleges. This qualitative study involved eight lecturers and four HoDs. The participants were purposively selected from two campuses in one TVET college in the Free State province. Research questions focused on how the HoDs perceive their leadership styles, how do lecturers perceive the leadership styles of HoDs, and what kinds of strategies are recommended to advance effective leadership styles of HoDs in TVET colleges. The findings indicate that HoDs at this particular TVET college need proper induction and intensive training on four management functions, namely Planning, Leading, Organising and Controlling. Although the majority of HoDs seem to be using democratic leadership styles, lecturers reporting to them are not entirely satisfied as they feel that they are not included in the decisions that affect them in class. Recommendations to remedy or improve the situation are provided including issues to consider for further research.
Educational Management and Leadership
M. Ed. (Education Management)

The purpose of this study was to explore how state universities in Zimbabwe respond to the implementation of sexual harassment policies. Utilising a social constructivist and interpretive lens, this exploratory qualitative case study aimed at an in-depth study as well as a comparison of how various stakeholders respond to the implementation of sexual harassment policies in two selected state universities. Data collection methods took the form of key participant semi-structured interviews, focus group discussions and document analysis. Two research sites comprised the case study. The sample at each of the sites consisted of a registrar, two deans, two chairpersons, a counsellor, a nurse, a security officer, a warden, two student representative members, and three students. The data analysis consisted of hermeneutic, content and discourse analysis. The content of in-depth interviews, feedback on interpretations, and notes from the sexual harassment policies analysed were considered as data in the analysis. A number of findings emanated from this study. First, sexual harassment is prevalent in the two universities studied and remains a persistent problem. Sexual harassment occurs at three levels: that perpetrated on female students by male lecturers; that perpetrated by female students on male lecturers; and that perpetrated by male students on female students. Second, efforts to mitigate incidences of sexual harassment in the two universities are hampered by underreporting of the phenomenon, absence of very clear sexual harassment guidelines, fear of reprisals in the event of reporting sexual harassment incidences, as well as silence on zero tolerance to sexual harassment in the policies, ordinances and codes of conduct. Third, the presence of a sexual harassment policy on its own is not a guarantee of mitigating prevalence of the phenomenon. Transparent and anonymous reporting procedures, who to report to, what ought to be done to the harasser, the need for counselling the victim, public lectures on sexual harassment awareness and road shows could augment the need to mitigate incidences of sexual harassment in universities. The study revealed that whilst efforts have been made to mitigate sexual harassment incidences in the universities under study through sexual harassment policies, preventing and effectively addressing sexual harassment in the two universities is still a significant challenge, given the shortcomings regarding the responsiveness of stakeholders highlighted in the study. The need for a commitment on the part of all stakeholders in the universities, to take on board measures to prevent and respond to sexual harassment as well as promote a safe, respectful, inclusive and welcoming environment, cannot be overemphasised. The proposition is that orienting students and lecturers, among other stakeholders, to the universities’ cultures, policies as well as procedures for handling sexual harassment, could lead to a climate of zero tolerance towards the phenomenon. In other words, lecturers and students should be made responsible for mitigating as well as preventing sexual harassment.
Lolu cwaningo beluhlose ukuphenya indlela amanyuvesi aseZimbabwe abhekana nayo mayelana nokusetshenziswa kwemigomo yokuhluknyezwa ngokocansi. Ngokusebenzisa umqondo obizwa phecelezi nge- (social constructivist nangeso lokuchaza (interpretive), lolu cwaningo lotho oluphenyayo olugxile phezu kwengxoxo, phecelezi(exploratory qualitative case study) beluqondiswe kucwaningo olujulile kanye nokuqhathanisa indlela abadlalindima abahlukahlukene ababhekana ngayo ekusetshenzisweni kwemigomo yokuhluknyezwa ngokwecansi kumanyuvesi ombuso amabili akhethiwe. Izindlela zokuqokelela idatha ziye zalandela indlela yenhlolovo ehlelwe ngokwesigamu exuba abadlalindima abasemqoka, ziye zalandela izingxoxo ezigxile kumaqembu aqondiwe futhi ziye zagxila ekuhlaziyeni imibhalo. Ucwaningo lotho lwenziwe ezikhungwini ezintathu. Kanti isampuli kwesinye nesinye isikhungo sinombhalisi, odini ababili, osihlalo ababili, umeluleki wezengqondo, umhlengikazi, ugadi, ujele, amalungu amabili abameli babafundi, kanye nabafundi abathathu. Idatha ehlaziyiwe yequkethe, ithiyori nendlela yokuchaza (hermeneutic), okuqukethwe kanye nomsebenzi wocwaningo ohlaziyiwe. Ulwazi oluqukethwe olumayelana nenhlolovo ejulile, umbiko wakamuva omayelana nezincazelo, kanye namanothi avela kwimigomo emayelana nokuhlukunyezwa ngokocansi, konke lokhu kuye kwathathwa njengedatha emsebenzini ohlaziyiwe. Kuye kwatholakala ulwazi oluvela kucwaningo. Okokuqala, ukuhlukunyezwa ngokocansi kuyisichelo njengomchilo wesidwaba kumanyuvesi amabili acwaningiwe kanti lezi zenzo zilokhu ziyinkinga engapheli. Ukuhlukunyezwa ngokocansi kwenzeka ngezigaba ezintathu, okuyizigaba ezibhebhetheka kubafundi besifazane behlukunyezwa ngabafundisi besilisa basemanyuvesi, kanti lezi zigameko zibhebhethekiswa ngabafundi abesifazane kubafundisi besilisa; kanti kuphinde futhi kubhebhethekiswe abafundi abesilisa kubafundi abesifazane. Okwesibili, Imizamo eqonde ukunciphisa izehlakalo zokuhlukunyezwa ngokocansi kumanyuvesi amabili ziphazanyiswa kungabikwa ngokugcwele kwalezi zehlakalo, ukusweleka kwemihlahlandlela ecacile yokuhlukunyezwa ngokocansi, ukwesaba ukubika lezi zehlakalo zokuhlukunyezwa ngokocansi ngenxa yokugxekwa, kanye nemigomo ethulile mayelana nokuhlukunyezwa ngokocansi, imitheshwana emalungana nalokhu yezifundazwe kanye nokusweleka kwemithetho yokuziphatha. Okwesithathu, ukuba khona nje komgomo obhekene nokuhlukunyezwa ngokocansi akusona isiqinisekiso sokunciphisa lezi zenzo zokuhlukumeza. Izingqubo ezikwishashalazi nezinemfihlo, ezimayelana nokuthi ubika kuphi, kanti kufanele ohlukumezayo athathelwe ziphi izinyathelo, isidingo sokuthi isiZulu sokuhlukunyezwa sithole ukwelulekwa ngokwengqondoukufundiswa komphakathi ngokwexwayiswa ngokuhlukunyezwa ngokocansi kanye nemibukiso kungagcwaliselela isidingo sokunciphisa izehlakalo zokuhlukunyezwa ngokocansi emanyuvesi. Ucwaningo luyaveza ukuthi njengoba sekwenziwe imizamo yokunciphisa izehlakalo zokuhlukunyezwa ngokocansi emanyuvesi acwaningwayo ngaphansi kwemigomo yokuhlukunyezwa ngokocansi, ukuvikela kanye nokudingida ngokufanele udaba lokuhlukunyezwa ngokocansi kumanyuvesi amabili kusese yinselelo enkulu, uma kubhekwa izihibhe ezikhona mayelana nokuzibandakanya kwabadlalindima kuvezwe kucwaningo. Isidingo sokuzimisela kwingxenye yabo bonke abadlalindima kumanyuvesi, ukuba balethe ngaphambili imizamo yokuvikela kanye nokubhekana nokuhlukunyezwa ngokocansi kanye nokwenza indawo ephephile, ehloniphekile, nexuba zonke izinhlaka futhi nendawo eyamukelayo, kuyinto ebaluleke kakhulu engeke yagqizwa qakala. Kuphakanyiswa ukuthi kufundiswe abafundi kanye nabafundisi, hlangana nabanye abadlalindima, ngosikompilo lwasenyuvesi, ngemigomo kanye nangezingqubo zokuphatha uhlelo lokuhlukunyezwa ngokocansi, kanti lokhu kungaholela ekwakheni isimo esingeke savumela lolu daba. Ngamanye amagama, abafundisi kanye nabafundi kufanele banikezwe umsebenzi wokunciphisa kanye nokuvikela izehlakalo zokuhlukunyezwa ngokocansi.
Morero wa thutelo ye e be e le go utolla ka moo diyunibesithi tsa Zimbabwe tseo di thuswago ke mmuso di fetolago go phethagatso ya melaotshepetso ya tlaiso go tsa thobalano. Ka go dirisa tebelelo go ya ka go gola ga motho le tsebo yeo a e hwetsago ka tirisano le batho ba bangwe leagong le tlhathollo ya seo se ithutwago, tlhahlobo ye e tseneletsego ya go hlohlomisa tshedimoso ka ga tiragalo ye e ikemiseditse go thutelo ye e tseneletsego gammogo le papetso ya ka moo batho bao ba fapanego bao ba nago le kgahlego ba fetolago go phethagatso ya melaotshepetso ya tlaiso go tsa thobalano ka go diyunibesithi tse pedi tseo di kgethilwego tseo di thuswago ke mmuso. Mekgwatshepediso ya kgoboketso ya datha e tsere popego ya ditherisano le babotsiswa ba bohlokwa tseo di sa latelego dipotsiso tseo di beilwego, ditherisano le dihlopha tseo di nepisitswego le tshekatsheko ya ditokomane. Ditsha tse pedi tsa dinyakisiso di bile motheo wa thutelo ye. Sampolo ka go setsha se sengwe le se sengwe e be e na le moretsistara, dihlogo tse pedi tsa mafapha a thuto, badulasetulo ba babedi, mogakolodi, mooki, mohlankedi wa tshireletso, mohlapetsi, maloko a mabedi a kemedi ya baithuti, le baithuti ba bararo. Tshekatsheko ya datha e bopilwe ke tshekatsheko ya mekgwatshepediso ya ditlhathollo, diteng le ka moo polelo e diriswago gare ga batho. Diteng tsa ditherisano tseo di tseneletsego, dipego ka ga ditlhathollo, le dintlha go tswa go melaotshepediso ya tlaiso go tsa thobalano tseo di sekasekilwego di tserwe bjalo ka datha ye e sekasekwago. Go tsweletse dikhwetso tse mmalwa thutelong ye. Sa mathomo, tlaiso go tsa thobalano e atile diyunibesithing tse pedi tseo go ithutilwego ka tsona gomme e sa le bothata bjo bo tswelago pele. Tliso ya thobalano e direga go ya ka magato a mararo: leo bafahlosi ba dirago tiro ye e sego molaong ya go robala le baithuti ba basadi, leo le dirwago ke ge baithuti ba basadi ba robala le bafahlosi ba banna, le leo le dirwago ke ge baithuti ba banna ba robala le baithuti ba basadi. Sa bobedi, maitekelo a go fokotsa ditiragalo tsa tlaiso go tsa thobalano diyunibesithing tse pedi tse a sitiswa ke go se begwe ga ditiragalo tse ka mo go kgotsofatsago, tlhokego ya ditlhahlo tse di kwagalago gabotse tsa tlaiso go tsa thobalano, poifo ya boipuseletso ge motho a ka bega ditiragalo tsa tlaiso go tsa thobalano gammogo le ge melaotshepetso, melawana le melao ya boitshwaro di sa bolele selo ka magato ao a ka tsewago go ditiragalo tsa tlaiso go tsa thobalano. Sa boraro, go ba gona ga molaotshepetso wa tlaiso go tsa thobalano ka bowona ga se tiiso ya phokotso ya go ba gona ga tiragalo ye. Ditshepediso tseo di sa utego selo gape di sa utollego boitsupo bja motho, gore ke mang, yo dipego di swanetsego go lebiswa go yena, ke seo motlaisi a swanetswego go se dirwa, tlhokego ya gore motlaiswa a hwetse thuso go rarolla mathata a kgobatso maikutlong a gagwe, dithuto go setshaba ka moka ka ga temoso ya tlaiso, le dipontsho mafelong ao a fapanego di ka godisa tlhokego ya go fokotsa ditiragalo tsa tlaiso go tsa thobalano diyunibesithing. Thutelo e utollotse gore le ge go dirilwe maitekelo a go fokotsa ditiragalo tsa tlaiso go tsa thobalano diyunibesithing tseo thutelo e dirilwego go tsona ka mokgwa wa melaotshepetso ya tlaiso go tsa thobalano, go thibela le go rarolla bothata bja tlaiso go tsa thobalano ka bokgoni diyunibesithing tse pedi tse e sa le tlhohlo ye e bonalago, ge go lebeletswe bofokodi malebana le batho bao na nago le kgahlego bao ba supilwego thutelong ye. Tlhokego ya boikgafo lehlakoreng la batho ka moka yunibesithing bao ba nago le kgahlego go se, go hlagisa magato a go thibela le go araba go tlaiso go tsa thobalano gammogo le go hlola tikologo ye e bolokegilego, ye e hlomphago, e akaretsago gape e amogelago bohle ka matsogo a borutho, go bohlokwa go fetisa ka mo go hlalositswego. Tshisinyo ke go re go tsebisa baithuti le bafahlosi, gare ga batho ka moka bao ba nago le kgahlego, go ditlwaelo, melaotshepetso gammogo le ditshepediso tsa go rarolla tlaiso go tsa thobalano, go ka hlola tikologo yeo e sa kgotlelelego tiragalo yeo le gatee. Ka mantsu a mangwe, bafahlosi le baithuti ba swanetse go rweswa boikarabelo bja go fokotsa gammogo le go thibela tlaiso go tsa thobalano.
Educational Studies
Ph. D. (Comparative Education)

This dissertation explores how middle managers use their micro-strategising practices of agency and sense-making to shape strategic outcomes during and after strategic change implementation within an enabling and/or constraining organisational social structure. The researcher examined this phenomenon through the theoretical lenses of strategy-as-practice perspective and sense-making. The qualitative case-study research design with an interpretivist, social constructionist paradigm captured the lived organisational social reality of the administrative middle managers over time at a for-profit educational brand of a private higher education (PHE) provider. A thematic data analysis approach integrated manual coding with electronic coding to analyse data gathered through an emergent research design of text messages and e-mail journals over a four-month period. Data-driven inductive coding was synthesised with structural deductive coding in response to the research questions. The dissertation concludes that administrative middle managers use micro-level strategising practices of retrospective and prospective cognitive and emotional sense-making and the practical coping of agency, or embodied sense-making, to navigate a complex and contradictory organisational socio-cultural context that is both enabling and constraining. A further contribution of the current study speaks to the embedded practices between the two discrete levels of organisation and individual, which has been interpreted through the contradictions following the equivocal signals that these two main levels demonstrate. The porous inter-dependency between the two levels of organisation and individual creates an inter-woven entity where the strands of individual and organisational action are difficult to pull out and name distinctly, without unravelling the tapestry that is the organisational entity. These contributions affirm the intellectual puzzle which sought to understand and/or restore the balance of the individual within an organisational socio-cultural context to attain organisational security and equilibrium after organisational change. The findings of this current study is not generalisable to the other seven educational brands of the PHE provider.
Boithuto bona bo shebana le tsela eo ka yona baokamedi ba mahareng ba sebedisang ditlwaelo tsa ketso ya meralo e menyane (micro-strategising) ya diejensi le ketso ya moelelo ho bopa diphetho tsa meralo nakong ya le kamora ho kenngwa tshebetsong ha phetolo ya moralo kahare ho sebopeho se dumellang le/kapa se thibelang sa setjhaba. Mofuputsi o hlahlobile mohopolo ona ka leihlo la thiori ya moralo-jwalokaketso le ketso ya moelelo. Sebopeho sa dipatlisiso tsa phuputso ya boleng se nang le saense ya setjhaba le paterone ya kgaho ya setjhaba se hapile mokgatlo wa setjhaba wa sebele o phetsweng wa baokamedi ba mahareng ba tsamaiso nako e telele letshwaong la thuto la phaello ho mofani wa thuto e hodimo ya poraefete (PHE). Katamelo ya manollo ya pokello e amanang le thuto e ikgethang e kopantse tokiso ya tokomane ka letsoho le ka elektoniki ho manolla pokello e bokelletsweng ka sebopeho sa dipatlisiso se qalang sa melaetsa ya mongolo le di-emaili nakong ya dikgwedi tse nne. Mongolo wa qaleho o tsamaiswang ke pokello o ile wa hlahiswa ka elektoniki le mongolo o latelang dikarolo tse itseng tsa molao o akaretsang ho araba dipotso tsa dipatlisiso. Thuto e phethela ka hore baokamedi ba bohareng ba tsamaiso ba sebedisa ditlwaelo tsa mekgwa e boemong bo tlase ba ketsahalo ya moelelo boiphihlelong ka ho kgutlela morao le ho nahanela pele ka kellelo le maikutlo le ho sebetsa ho kgonehang ha mokgatlo, kapa ho fana ka moelelo boiphihlelong ho kopantsweng ho batlisisang maemo a rarahaneng le a hananang a moetlo wa mokgatlo a nolofatsang le a thibelang ka bobedi. Monehelo o eketsehileng wa thuto ya morao-rao o bua ka ditlwaelo tse keneletseng dipakeng tsa maemo a mabedi a fapaneng a mokgatlo le a motho ka mong a tolokuweng ka ho hanyetsana ho latela matshwao a ka tolokehang ka ditsela tse fapaneng tseo maemo ana a mabedi a ka sehloohong a di bontshang. Ho emelana hona ho kenellanang ho dipakeng tsa maemo a mabedi a mokgatlo le motho ka bo mong ho theha mokgatlo wa kgokahano oo ho ona dikgwele tsa motho ka bo mong le kgato ya mokgatlo di bang thata ho hulwa le ho reha ka tsela e hlakileng kantle le ho senya lesela leo e leng mokgatlo. Menehelo ena e netefatsa selotho se neng se batla ho utlwisisa le/kapa ho tsosolosa tekanyo ya motho kahare ho maemo a setso sa setjhaba sa mokgatlo ho fumana tshireletso ya mokgatlo le boikgutso kamora ho fetoha ha mokgatlo. Diphumano tsa thuto ena ya morao-rao ha di akareletswe ho matshwao a mang a thuto a supileng a mofani wa PHE
Lolu cwaningo lucubungula udaba lokuthi izimenenja ezisezikhundleni ezimaphakathi zizisebenzisa kanjani izinkambiso zazo zokwenza amaqhinga namasu emazingeni aphansi okusebenzisa ikhono lazo lokuzikhethela nokuthatha izinyathelo ngokuzimela (agency) nokwenza kuzwakale futhi kuqondakale lokho ezikwenzayo nezikushoyo (sense-making) ngenhloso yokubumba imiphumela enobuqhinga ngaphambi kokuba kuqaliswe uguquko olunobuqhinga futhi nangenkathi sekuqaliswa uguquko olunjalo olwenzeka ngaphakathi ohlakeni lwesakhiwo senhlalo esivumelayo kanye/noma esivimbelayo. Umcwaningi wakuhlaziya futhi wakuhlolisisa lokhu esebenzisa indlela yokubheka izinto ngokwethiyori yokusebenzisa iqhingasu njengenkambiso (strategyas- practice perspective) kanye nokwenza kuzwakale futhi kuqondakale lokho okwenziwayo nokushiwoyo. Idizayini yocwaningo lwesigameko olukhwalithethivu olugxile ekutheni izimenenja zibheke izinto njengoba zinjalo ngokweso lezigameko ezidlule kuzona izimenenja, ngokuqhubeka kwesikhathi, ekuxhumaneni nasekusebenzeni kwazo nabanye abantu esikhungweni semfundo ephakeme esithile esizimele esiqhuba umsebenzi wokuqeqesha ngenhloso yokungenisa imali nokwenza inzuzo, phecelezi umhlinzeki we-private higher education (PHE). Ucwaningo lwasebenzisa indlela yokuhlaziya idatha ngokucubungula nokuqopha amaphethini, okuyindlela eyadidiyela ukuhlelwa nokuhlungwa kwedatha ngesandla nangobuchwepheshe bekhompyutha ngenhloso yokuhlaziya idatha eqoqwe kusetshenziswa i-emergent research design yemiqhafazo (text messages) kanye namajenali ama-imeyili esikhathini esiyizinyanga ezine. Ukuze kuhlinzekwe ngezimpendulo emibuzweni yocwaningo kwahlanganiswa indlela yokuhlela nokuhlunga idatha esuselwa kuhlobo lwedatha eqoqiwe (inductive) kanye nendlela yokuhlunga ngokusebenzisa uhlelo olwenziwe ngaphambi kokuqoqwa kwedatha (deductive). Ucwaningo luphetha ngokukhipha umbono wokuthi izimenenja ezisezikhundleni ezimaphakathi zisebenzisa izinkambiso zazo zokuqhamuka namaqhinga namasu emazingeni aphansi okwenza izinto ziqondakale ngokusebenzisa ingqondo nemizwa mayelana nezigameko ezenzeke esikhathini esedlule, nalezo ezingahle zenzeke esikhathini esizayo kanye nokubonela kwikhono lomunye umuntu, njengoba linjalo, lokuthatha izinyathelo nokwenza izinto ngokuzimela noma ukwenza izinto ziqondakale, okuyingxenye yalokho, ngenhloso yokuchusha nokuthubeleza esimweni senhlalo-masiko esiyinkimbinkimbi futhi esiziphikisayo, esikwenza kokubili ukuvumela kanye nokuvimbela. Elinye futhi igalelo lalolu cwaningo lwamanje liphathelene nezinkambiso ezifakwe zagxila emazingeni amabili ahlukene ngokucacile phakathi kwenhlangano kanye nomuntu ngamunye, ahunyushwe ngokuphikisana okulandela izimpawu eziyindida futhi ezingaqondakali kahle eziboniswa yilawa mazinga amabili amakhulu. Ukuncikana nokuxhasana okuntekenteke phakathi kwalawa mazinga, okuyinhlangano kanye nomuntu ngamunye, kwakha uhlaka oluxhumene lapho kunzima ukutomula nokugagula ngokucacile izingxenye ezakhe izenzo nezinyathelo zenhlangano ezingxenyeni ezakhe izenzo zomuntu ngamunye, ngaphandle kokuqaqa nokuhlukanisa ingxenye ngayinye eyakhe inhlangano ebumbene. Lawa magalelo ocwaningo aqininisekisa futhi asekele indida-mqondo (intellectual puzzle) ebihlose ukuqonda kanye/noma ukubuyisa ukuzimelela komuntu ngamunye esimweni senhlalo-masiko yenhlangano ukuze kuzuzwe ukuvikeleka kwenhlangano nozinzo-kulingana (equilibrium) emva koguquko olwenzekile enhlanganweni. Imiphumelangqangi etholakale kulolu cwaningo lwamanje ayinakuthathwa njengemiphumela engaphinde isetshenziswe futhi iqondaniswe nezimo ezitholakala kwezinye izikhungo eziyisikhombisa zomhlinzeki we-PHE.
Business Management
M. Com. (Business Management)

Archival legislation is a crucial tool for the public sector to ensure the management, preservation and access of a country’s national documentary heritage. In Mozambique, archival legislation has been enacted which sets the scene for records appraisal and disposition, as well as classification schemes and retention schedules for administrative records of governmental bodies falling under the auspices of the Act. As a result, public agencies in Mozambique are required by the archival legislation to adopt a systematic and organized approach to the management of their records from creation to disposal. Despite this, the records management processes of many public entities in Mozambique have remained ineffective and inefficient. This study utilized the record life cycle concept as a framework to assess the state of implementation of the National Archives and Records Management Act at Eduardo Mondlane University (EMU) in Mozambique. The study applied a quantitative research approach with triangulation of data collection tools, namely, questionnaire and document analysis. The study revealed that EMU has only established one central records appraisal and disposal committee for its directorate units, which has not coped with the records management demands from other academic units such as faculties, schools and research centers. In most of the academic units the records management staff were not involved in the training, records appraisal and disposal processes, as well as in the destruction and/or transfer of records to the Mozambique Historical Archives (MHA), as required by legislation. The study concludes that most EMU units do not comply with archival legislation resulting in few provisions of the Act being implemented. The study therefore recommends that the records management function at EMU should put in place the basic procedures of control for records management systems with the leadership taking a proative role in the strategic planning, budgeting and monitoring. A further empirical study on the assessment of the state of implementation of the National Archives and Records Management Act throughout the entire public sector in Mozambique is recommended.
Information Science
M. Inf. (Archival Science)