Relevant bibliographies by topics / Unified communications (UC)

Academic literature on the topic 'Unified communications (UC)'

Author: Grafiati
Published: 10 December 2022
Last updated: 29 January 2023

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Journal articles on the topic "Unified communications (UC)"

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Fluker, Joy, and Meg Coffin Murray. "Transforming Communications in the Workplace: The Impact of UC on Perceived Productivity in a Multi-national Corporation." Interdisciplinary Journal of Information, Knowledge, and Management 12 (2017): 175–87. http://dx.doi.org/10.28945/3740.

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Aim/Purpose: Unified Communications (UC) is touted as a technology that will transform business communication. While positive claims abound, the factors of UC attributable to its success have yet to be identified. By examining how users perceive UC impacts productivity, this study aids organizations in making better decisions regarding investments in and usage of communications technologies. Background: Unified Communications integrates disparate communications and information sharing applications into a single platform. The promise of UC is that it will revolutionize the workplace by providing a more synchronized fit between the way people communicate and the technology they use. Methodology: Through case study research conducted within a large multinational corporation (the Hewlett Packard Company), this study investigated the impact of UC on productivity. Interview narratives were examined using an open coding technique to capture individual perceptions of productivity. Further, to assess the role UC plays in facilitating relationship building and its connection to productivity, participant responses were mapped to the key factors of technology that influence relationships within an organization as identified by Dillon and Montano (2005). Contribution: This research contributes to studies on the impact of UC on productivity in the workplace. Findings UC was found to increase personal productivity, remove communication barriers, and create a more positive work environment. Recommendations for Practitioners : The findings of this study will aid organizations in making investment decisions as they evolve their business communications strategy. Impact on Society: Unified Communications will play an increasingly important role as people adapt to the evolving digital world through which they communicate and collaborate. Future Research: Little research exists that examines the impact of UC within an organization. Additional research investigating the use of UC in a variety of business sectors is needed.
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Williams, Joseph, and Ryan C. LaBrie. "Unified communications as an enabler of workplace redesign." Measuring Business Excellence 19, no. 1 (March 16, 2015): 81–91. http://dx.doi.org/10.1108/mbe-11-2014-0044.

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Purpose – The purpose of this study is to examine how advances in unified communications (UC) technologies are enabling radical changes in workplace redesign. Low-cost and readily available technologies allow individuals to participate in work in ways that they could not before. Mobile hardware, networking infrastructure and robust UC platforms are making work less location- and time-dependent. Whereas these technologies provided the catalyst for the reimagining of the workplace in the early to mid-2000s, it was the explosion of BYOD (bring your own device) in recent years that has caused organizations to reconsider innovative workplace usage. Design/methodology/approach – In this case study on the Microsoft Corporation, business motivators for workplace innovation, driven by performance metrics, are examined. Findings – Included in the findings are increased productivity, talent attraction and retention, reduced sick leave, reduced communications costs, reduced IT and administration costs, reduced carbon footprint, lower real estate costs and reduced travel and training costs. Practical implications – While many of these findings are beneficial to both employer and employee, they do not come without a cost. UC typically makes the employee accessible from anywhere at any time and this challenges a traditional work–life balance model. Moving forward will require both employer and employee to find a healthy work-life integration model that balances the needs of the individual with the needs of the organization. Originality/value – This research documents a workplace redesign initiative enabled by UC at a global high technology company.
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F Abrantes, Carolina, Óscar Mealha, Diogo Gomes, João Paulo Barraca, and Carlos Ferreira. "An Augmented Infocommunication Model for Unified Communications in Situational Contexts of Collaboration." Interdisciplinary Journal of Information, Knowledge, and Management 16 (2021): 077–99. http://dx.doi.org/10.28945/4695.

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Aim/Purpose: In this work, the authors propose an augmented model for human-centered Unified Communications & Collaboration (UC&C) product design and evaluation, which is supported by previous theoretical work. Background: Although the goal of implementing UC&C in an organization is to promote and mediate group dynamics, increasing overall productivity and collaboration; it does not seem to provide a solution for effective communication. It is clear that there is still a lack of consideration for human communication processes in the development of such products. Methodology: This paper is sustained by existing research to propose and test the application of an augmented model capable of supporting the design, development and evaluation of UC&C services that can be driven by the human communication process. To test the application of the augmented model in UC&C service development, a proof-of-concept mobile prototype was elaborated upon and evaluated, making use of User Experience (UX) and user-centred methods and techniques. A total of nine testing sessions were carried out in an organizational communication setup and recorded with eye tracking technology. Contribution: The authors argue that UC&C services should look at the user’s (human) natural processes to improve effective infocommunication and thus enhance collaboration. Authors believe this augmented version of the model will pave the way improving the research and development of useful and practical infocommunication products, capable of truly serving users’ needs. Findings: On evaluation of the prototype, qualitative data analysis uncovered structural problems in the proposed prototype which hindered the augmented model’s elements and subsequently, the user experience. Five out of eighteen identified interaction issues are highlighted in this paper to demonstrate the proposed augmented model’s validity, applied in UC&C services evaluation. Recommendations for Practitioners: Considering and respecting the user’s natural communication processes, practitioners should be able to propose and develop innovative solutions that truly enable and empower effective organizational collaboration. UC&C functionalities should be designed, taking the augmented model’s proposed elements and their pertinence in representing the human interpersonal communication phenomena into consideration, namely: Social Presence; Immediacy of Communication; Concurrency and Synchronicity. Recommendation for Researchers: This paper intends to demonstrate that the adoption and use of UTAUT technology characteristics, in conjunction with Synchronicity proposition, can be considered as a reference for human-centric design and the evaluation of UC&C systems. Impact on Society: To highlight the need to develop further research on this important topic of human collaboration mediated by technology inside organizations. Future Research: This research focused its attention on communication functionalities. However, collaboration can potentially be affected by other services that may be included in a UC&C system, such as scheduling, meetings or task management. Future research could consider employing this augmented model to evaluate such systems or proof-of-concept prototypes.
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Silic, Mario, and Andrea Back. "Factors driving unified communications and collaboration adoption and use in organizations." Measuring Business Excellence 20, no. 1 (March 21, 2016): 21–40. http://dx.doi.org/10.1108/mbe-05-2015-0026.

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Purpose The purpose of this paper is to reveal factors that drive the adoption and use of unified communications and collaboration (UC&C) technology in organizations. Design/methodology/approach The authors used quantitative method to survey 296 employees from 50 different countries by conducting and international study. Partial least squares -method was used for the latent variables latent variable analysis Findings The authors found that unified theory of acceptance and use of technology constructs are mainly validated where results suggests that performance expectancy and social influence are the most influential drivers in employee acceptance and use of UC&C in organizations. Social presence, influence of peers and superiors are the main factors to take into consideration when implementation UC&C technology. Research limitations/implications The study was not longitudinal in design, which should be addressed by a future study that includes multi-cultural dimensions with a longitudinal design Practical implications Awareness through education and training of employees needs to be given very particular attention in the future mobile implementations. Moreover, management and employee support is the critical component of the effective information security governance framework implementation. Finally, mobile strategy needs to go over very precise and detailed planning process to ensure the right technology acceptance by users. Originality/value The authors close the existing research gap by providing useful insights into organizations regarding their UC&C technology adoption and use factors
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Silic, Mario, Andrea Back, and Thomas Sammer. "Employee Acceptance and Use of Unified Communications and Collaboration in a Cross-Cultural Environment." International Journal of e-Collaboration 10, no. 2 (April 2014): 1–19. http://dx.doi.org/10.4018/ijec.2014040101.

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At the tip of the iceberg of the global financial crisis organizations are looking for economies of scale to survive in these challenging times. The Unified Communications and Collaboration (UC&C) platform is the perfect answer to support an organization's new strategies, aiming to increase employee productivity while decreasing costs. Our study combines recent collaboration research theories with the Unified Theory of Acceptance and Use of Technology (UTAUT). The authors aim to close the existing research gap by extending previous research with a cross-cultural dimension. They conducted an international field study in 34 countries involving 120 employees who were users of UC&C technology. The authors found that the UTAUT constructs are mainly validated in areas in which results suggest that performance expectancy and social influence are the most influential drivers in employee acceptance and use of UC&C in organizations.
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del Pozo Durango, Rodrigo, Juan Manuel Galarza S, Washington Fierro Saltos, and Juan Sosa Silva. "Análisis de las alternativas tecnológicas de comunicación unificada para la Facultad de Ciencias Administrativas, Gestión Empresarial e Informática de la Universidad Estatal de Bolívar." RECIMUNDO 2, Esp (February 11, 2018): 942–55. http://dx.doi.org/10.26820/recimundo/2.esp.2018.942-955.

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El término Comunicaciones Unificadas (UC, por sus siglas en inglés) no describe una tecnología, o incluso un grupo de tecnologías, sino que define los procesos actuales de convergencia que están sucediendo en el mercado, juntar a fabricantes, tecnologías, aplicaciones, procesos y usuarios. Las Comunicaciones Unificadas (UC) son redes IP de última generación que permiten la integración de todos los componentes separados de comunicación en una experiencia de usuario homogénea, eficiente y productiva.Todas las soluciones de Comunicaciones Unificadas (UC) están destinadas principalmente a mejorar la productividad del usuario y los procesos comerciales. Las (UC) integran canales de comunicación (medios), redes y sistemas, así como aplicaciones de negocios de IT y, en algunos casos, aplicaciones y dispositivos de consumo.Durante el desarrollo del proyecto, se realizó un análisis de las posibles soluciones de tecnología de Comunicaciones Unificadas (UC), siendo la primera una solución privativa de Cisco, Unified Communications Manager [6] [7] y la segunda una solución libre, central telefónica de Asterisk [2].
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Kim, Hee-Chul. "UC(Unified Communication) Systems Development using Mobile Application." Journal of the Korea institute of electronic communication sciences 8, no. 6 (June 30, 2013): 873–79. http://dx.doi.org/10.13067/jkiecs.2013.8.6.873.

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Ate, Abdelrahim Ahmed Mohammed, and Sohila Mohamed. "Interconnection In the Convergence Era (IP-BASED Interconnection Regulation Challenges)." FES Journal of Engineering Sciences 10, no. 1 (October 16, 2021): 61–72. http://dx.doi.org/10.52981/fjes.v10i1.804.

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The IP age of networks and services is increasing very quickly. Starting from its VoIP, NGN, and IMS to today's IP services landscape, which includes fixed and mobile high-definition (HD) voice, HD video calling, unified communications (UC), video conferencing, and telepresence, cooperation, instant messaging (IM), and the rich communication suite (RCS). Convergence is one of the most significant current trends in the ICT sector. It has changed the way services are delivered and obscured the distinction between fixed and mobile services. The transition to Next-Generation Networks (NGN) is the most important next phase in the ICT sector's convergence-driven evolution. In the realms of NGN, VoIP, and IMS, there is no PSTN equivalent; instead, there are "IP islands " that locate the total value of an IP service. The next basic step is to expand the arrive of those services across a totally interconnected cross-network premise in order to maximize their overall esteem among their target audiences. The liberalization of infrastructure services depends on managing the interconnection interface between the competitive and regulated sectors. These paper outlines regulation issues raised by IP-based interconnection and examine the current practices and procedural ways that being developed to address these concerns.
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Reisinger, Thomas, Isabel Wagner, and Eerke Albert Boiten. "Security and Privacy in Unified Communication." ACM Computing Surveys 55, no. 3 (April 30, 2023): 1–36. http://dx.doi.org/10.1145/3498335.

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The use of unified communication; video conferencing, audio conferencing, and instant messaging has skyrocketed during the COVID-19 pandemic. However, security and privacy considerations have often been neglected. This article provides a comprehensive survey of security and privacy in Unified Communication (UC). We systematically analyze security and privacy threats and mitigations in a generic UC scenario. Based on this, we analyze security and privacy features of the major UC market leaders, and we draw conclusions on the overall UC landscape. While confidentiality in communication channels is generally well protected through encryption, other privacy properties are mostly lacking on UC platforms.
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Svrzić, Slađan, Zoran Miličević, and Zoran Perišić. "Description of the process of tunneling Q signaling in private telecommunication networks." Vojnotehnicki glasnik 69, no. 1 (2021): 31–63. http://dx.doi.org/10.5937/vojtehg69-28117.

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Introduction/purpose: The article should specify the network signaling type Q-SIG, which is standardized especially for implementation in digital telecommunication networks of integrated services (ISDN), emphasizing the possibility of its further application in the Private Telecommunications Network of Integrated Services of the Serbian Armed Forces (PISN of SAF), i.e. in the Private Automatic Telephone Network of the Serbian Armed Forces (PATN of SAF). Methods: An analysis of the existing standards was performed: ECMA355 and ECMA-336 and a synthesis of the possibilities of their application in the PATN of SAF. Results: The procedure for the application of Q-SIG is processed in a situation when the peripheral parts of the PISN of SAF, which operate on the principle of transmission and circuit switching by TDM (Time Division Multiplexing), are connected via a central Core network with the IP (Internet Protocol), which operates on the principle of packet transmission and switching with the SIP (Session Initiation Protocol). A method of the application of the tunneling of encapsulated Q-SIG messages through the IP network, defined by ECMA-355 Standard, has been developed. The necessary functions for mapping the transmission of tunneled signaling messages Q-SIG and mapping voice (and other audio) information to media streams during VoIP (Voice over IP) communication through that network, which are defined by ECMA-336 Standard, are described. Conclusion: The application of ECMA-355 and ECMA-336 Standards is a new solution in the PATN of SAF with the use of the IP network to connect the IP PINX using the Q-SIG tunneling procedures and mapping functions for their transmission and transmission of audio signals. This then opens up a whole range of new possibilities that, with the growth of the Core network and their application, will rapidly contribute to the creation of a broad Telecommunication information system backbone for the implementation of real-time multimedia communications and the transition to Unified Communications (UC).
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Dissertations / Theses on the topic "Unified communications (UC)"

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Larsson, Alm Kevin. "Automatic Speech Quality Assessment in Unified Communication : A Case Study." Thesis, Linköpings universitet, Programvara och system, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-159794.

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Speech as a medium for communication has always been important in its ability to convey our ideas, personality and emotions. It is therefore not strange that Quality of Experience (QoE) becomes central to any business relying on voice communication. Using Unified Communication (UC) systems, users can communicate with each other in several ways using many different devices, making QoE an important aspect for such systems. For this thesis, automatic methods for assessing speech quality of the voice calls in Briteback’s UC application is studied, including a comparison of the researched methods. Three methods all using a Gaussian Mixture Model (GMM) as a regressor, paired with extraction of Human Factor Cepstral Coefficients (HFCC), Gammatone Frequency Cepstral Coefficients (GFCC) and Modified Mel Frequency Cepstrum Coefficients (MMFCC) features respectively is studied. The method based on HFCC feature extraction shows better performance in general compared to the two other methods, but all methods show comparatively low performance compared to literature. This most likely stems from implementation errors, showing the difference between theory and practice in the literature, together with the lack of reference implementations. Further work with practical aspects in mind, such as reference implementations or verification tools can make the field more popular and increase its use in the real world.
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Books on the topic "Unified communications (UC)"

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Understanding internet telephony and unified communications: Making VoIP and UC work for you. Hoboken, N.J: Wiley, 2011.

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Unified Communications Forensics: Anatomy of Common UC Attacks. Elsevier Science & Technology Books, 2013.

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Grant, Nicholas, and Joseph Ii Shaw. Unified Communications Forensics: Anatomy of Common UC Attacks. Elsevier Science & Technology Books, 2013.

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Book chapters on the topic "Unified communications (UC)"

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"Network Management for VoIP and UC." In VoIP and Unified Communications, 217–29. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2012. http://dx.doi.org/10.1002/9781118166048.ch9.

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"How VoIP and UC Impact the Network." In VoIP and Unified Communications, 171–85. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2012. http://dx.doi.org/10.1002/9781118166048.ch7.

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Bolton, Anthony D., Leila Goosen, and Elmarie Kritzinger. "Emerging Technologies for Innovation and Productivity Management in the Automotive Industry." In Advances in Systems Analysis, Software Engineering, and High Performance Computing, 60–85. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-7998-9059-1.ch003.

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The purpose of this chapter is to answer the primary research question associated with the empirical study, around the extent to which the introduction of emerging unified communications and collaboration (UC&C) technologies for innovation and productivity management within the context of large-scale automotive design, manufacturing, and business operations at General Motors (GM), a leader in the global automotive industry, influenced the impact of digital transformation on communication and collaboration.
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Bolton, Anthony D., Leila Goosen, and Elmarie Kritzinger. "Impact of Digital Transformation via Unified Communication and Collaboration Technologies." In Impact of Digital Transformation on the Development of New Business Models and Consumer Experience, 271–98. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-7998-9179-6.ch014.

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In order to summarize and provide readers with an overview of the content, the purpose of this chapter is stated as describing the design of case study research developed for evaluating the impact of digital transformation on the development of new business models and consumer experiences, against the background of an empirical study into the effects of the introduction of unified communications and collaboration (UC&C) technologies on productivity and innovation within the context of the large-scale global automotive design, manufacturing, and business operations of General Motors (GM).
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Bolton, Anthony D., Leila Goosen, and Elmarie Kritzinger. "Unified Communication Technologies at a Global Automotive Organization." In Encyclopedia of Organizational Knowledge, Administration, and Technology, 2592–608. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-3473-1.ch179.

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The purpose of the study was addressing the challenge of integrating and managing complex technology-oriented advancements regarding the developing Internet of Things and in the daily lives of people. The research question was: How does digital transformation implemented through Unified Communication and Collaboration (UC&C) technologies impact productivity and innovation within a global automotive organization? A framework for the implementation of UC&C was developed and implemented in one of the world's largest automotive organizations. Following development and implementation of the framework, qualitative and quantitative research were conducted, establishing observational and metric driven data support analysis. A critical realist interpretation of the authoritative research results suggested that digitally transformed UC&C technologies enhance employees' work practices. The study concluded that transformation delivered via a digital framework such as UC&C technologies can impact productivity and create opportunities for driving innovation within a global automotive organization.
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Bolton, Anthony, Leila Goosen, and Elmarie Kritzinger. "An Empirical Study Into the Impact on Innovation and Productivity Towards the Post-COVID-19 Era." In Handbook of Research on Entrepreneurship, Innovation, Sustainability, and ICTs in the Post-COVID-19 Era, 133–59. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-6776-0.ch007.

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The purpose of this chapter is to present research describing work in an organizational context in order to optimize the practices established in the most diverse domains of knowledge, attending to the relationships between information and communication technologies (ICTs) and sustainability in the post-COVID-19 pandemic era. An empirical study into the impact of digital transformation via unified communication and collaboration (UC&C) technologies on the productivity and innovation of a global automotive enterprise is thus reported on in the chapter. The primary research question addressed in the study was: To what extent does digital transformation, implemented through unified communication and collaboration technologies, impact productivity and innovation within a global automotive enterprise? The conclusion of the study is that digital transformation, delivered via an integrated framework with UC&C technologies, impact productivity and opportunity for driving innovation within a global automotive enterprise.
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Bolton, Anthony, Leilani Goosen, and Elmarie Kritzinger. "The Impact of Unified Communication and Collaboration Technologies on Productivity and Innovation." In Research Anthology on Cross-Industry Challenges of Industry 4.0, 1936–58. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-8548-1.ch097.

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Against the background of promoting inclusive growth in the context of the Fourth Industrial Revolution (4IR), the purpose of this chapter is to introduce Industry 4.0 in terms of the impact of Unified Communication and Collaboration (UC&C) technologies on productivity and innovation within a global automotive enterprise. To provide readers with a further overview of, and summarize, the content of the chapter, issues, controversies, problems, and challenges related to Industry 4.0 adoption, including, for example, Cyber-Physical Systems (CPS), are discussed. Solutions and recommendations for dealing with the issues, controversies, and/or problems are presented, and the chapter will also discuss future research directions and emerging trends, together with providing insight about the future of the book's theme from the perspective of the chapter focus on the impact of UC&C technologies on productivity and innovation. The last section will provide discussion of the overall coverage of the chapter and concluding remarks.
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Bolton, Anthony, Leilani Goosen, and Elmarie Kritzinger. "The Impact of Unified Communication and Collaboration Technologies on Productivity and Innovation." In Promoting Inclusive Growth in the Fourth Industrial Revolution, 44–73. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-4882-0.ch002.

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Against the background of promoting inclusive growth in the context of the Fourth Industrial Revolution (4IR), the purpose of this chapter is to introduce Industry 4.0 in terms of the impact of Unified Communication and Collaboration (UC&C) technologies on productivity and innovation within a global automotive enterprise. To provide readers with a further overview of, and summarize, the content of the chapter, issues, controversies, problems, and challenges related to Industry 4.0 adoption, including, for example, Cyber-Physical Systems (CPS), are discussed. Solutions and recommendations for dealing with the issues, controversies, and/or problems are presented, and the chapter will also discuss future research directions and emerging trends, together with providing insight about the future of the book's theme from the perspective of the chapter focus on the impact of UC&C technologies on productivity and innovation. The last section will provide discussion of the overall coverage of the chapter and concluding remarks.
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Bolton, Anthony, Leila Goosen, and Elmarie Kritzinger. "The Integration and Implementation of the Internet of Things Through Digital Transformation." In Integration and Implementation of the Internet of Things Through Cloud Computing, 85–112. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-6981-8.ch005.

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The purpose of this chapter is to address challenges related to the integration and implementation of the developing internet of things (IoT) into the daily lives of people. Demands for communication between devices, sensors, and systems are reciprocally driving increased demands for people to communicate and manage the growing digital ecosystem of the IoT and an unprecedented volume of data. A larger study was established to explore how digital transformation through unified communication and collaboration (UC&C) technologies impact the productivity and innovation of people in the context of one of the world's largest automotive enterprises, General Motors (GM). An analysis and exploration of this research milieu, supported by a critical realist interpretation of solutions, suggested that recommendations can be made that the integration and implementation of digital transformation, delivered via UC&C technologies, impact productivity and opportunity for driving innovation within a global automotive enterprise.
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Conference papers on the topic "Unified communications (UC)"

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Fluker, Joy, and Meg Coffin Murray. "Transforming Communications in the Workplace: The Impact of UC on Perceived Productivity in a Multi-national Corporation." In InSITE 2017: Informing Science + IT Education Conferences: Vietnam. Informing Science Institute, 2017. http://dx.doi.org/10.28945/3714.

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[This Proceedings paper was revised and published in the Interdisciplinary Journal of Information, Knowledge, and Management (IJIKM)] Aim/Purpose: Unified Communications (UC) is touted as a technology that will transform business communication. While positive claims abound, the factors of UC attributable to its success have yet to be identified. By examining how users perceive UC impacts productivity, this study aids organizations in making better decisions regarding investments in and usage of communications technologies. Background: Unified Communications integrates disparate communications and information sharing applications into a single platform. The promise of UC is that it will revolutionize the workplace by providing a more synchronized fit between the way people communicate and the technology they use. Methodology: Through case study research conducted within a large multinational corporation (the Hewlett Packard Company), this study investigated the impact of UC on productivity. Interview narratives were examined using an open coding technique to capture individual perceptions of productivity. Further, to assess the role UC plays in facilitating relationship building and its connection to productivity, participant responses were mapped to the key factors of technology that influence relationships within an organization as identified by Dillon and Montano (2005). Contribution: This research contributes to studies on the impact of UC on productivity in the workplace. Findings: UC was found to increase personal productivity, remove communication barriers, and create a more positive work environment. Recommendations for Practitioners : The findings of this study will aid organizations in making investment decisions as they evolve their business communications strategy. Impact on Society : Unified Communications will play an increasingly important role as people adapt to the evolving digital world through which they communicate and collaborate. Future Research: Little research exists that examines the impact of UC within an organization. Additional research investigating the use of UC in a variety of business sectors is needed.
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Witherspoon, Gloria, Kensing Quock, Michael Lundberg, Allen Elkins, and Chris Christou. "Evolving the Tactical Edge: Delivering Unified Capabilities (UC) and Mobile Enterprise Connectivity to the Deployed User." In 2014 IEEE Military Communications Conference (MILCOM). IEEE, 2014. http://dx.doi.org/10.1109/milcom.2014.211.

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