Journal articles: 'Travel satisfaction'

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BAI, XUE, KAM HUNG, and DANIEL W. L. LAI. "The role of travel in enhancing life satisfaction among Chinese older adults in Hong Kong." Ageing and Society 37, no. 9 (June 30, 2016): 1824–48. http://dx.doi.org/10.1017/s0144686x16000611.

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ABSTRACTLife satisfaction is an important indicator of wellbeing and successful ageing, while boosting life satisfaction in later life has long been a policy and service challenge. Based on a questionnaire survey with 415 Chinese older adults aged 60 years and over in Hong Kong, this study examined how older adults' travel motivations influenced their travel actions and how the travel affected their life satisfaction using structural equation modelling. A proposed ‘travel motivation–action–life satisfaction’ model showed an acceptable fit with the data. It was found that travel motivations stimulated older adults' travel actions, while their travels further contributed to greater life satisfaction. The findings of this study indicated the need for improved knowledge and understanding of older adults' travel preferences and requirements, and highlight the importance of enhancing awareness among professionals and service providers about the benefit of travelling in enhancing life satisfaction of older adults.

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Mouratidis, Kostas, Dick Ettema, and Petter Næss. "Urban form, travel behavior, and travel satisfaction." Transportation Research Part A: Policy and Practice 129 (November 2019): 306–20. http://dx.doi.org/10.1016/j.tra.2019.09.002.

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Zarabi, Zahra, Philippe Gerber, and Sébastien Lord. "Travel Satisfaction vs. Life Satisfaction: A Weighted Decision-Making Approach." Sustainability 11, no. 19 (September 26, 2019): 5309. http://dx.doi.org/10.3390/su11195309.

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Numerous studies have found that travel mode choice is related to mode-specific attitudes as well as travel-related satisfaction. While choosing a travel mode that is congruent with attitudes towards that mode (i.e., consonance) brings about travel satisfaction, travel-related satisfaction can result in the choice of a travel mode which is not necessarily consistent with (all) attitudes (i.e., dissonance). However, few studies have analyzed the extent to which consonance and dissonance affect or are affected by the overall travel-related satisfaction. This paper aims at understanding whether respondents with a positive attitude towards a certain mode will actually use the mode, and whether consonant travelers are more satisfied with their trips and travel-related situations compared to their dissonant counterparts. Additionally, research in this area is dominated by the use of quantitative methods, leading to a lack of understanding of the complexity of subjective factors such as attitudes and values. In this study, with a retrospective mixed method approach, 1977 (in the quantitative section) and 19 (in the qualitative section) employees who have experienced an involuntary relocation of their workplace have been examined vis-à-vis their travel-related values and attitudes, corresponding choices, and satisfaction. Results from our quantitative analyses indicate that first, the relocation of the workplace was associated with increased public transit use and travel satisfaction; and second, surprisingly, the share of dissonant active mode users was relatively high compared to other modes (except bus). Our qualitative analyses revealed that individuals do not necessarily use the most positively valued travel mode due to lack of accessibility and competences, but also due to having preferences for other travel-related elements such as travel route. Furthermore, travel mode consonance (or dissonance) and travel satisfaction (or dissatisfaction) are not necessarily positively related because (i) individuals attribute different weights to their travel-related attitudes and values, and (ii) satisfaction in other life domains can make a travel dissatisfaction bearable or even favorable.

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De Vos, Jonas. "Satisfaction-induced travel behaviour." Transportation Research Part F: Traffic Psychology and Behaviour 63 (May 2019): 12–21. http://dx.doi.org/10.1016/j.trf.2019.03.001.

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De Vos, Jonas, and Frank Witlox. "Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process." Transportation Research Part A: Policy and Practice 106 (December 2017): 364–73. http://dx.doi.org/10.1016/j.tra.2017.10.009.

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Ting, Chih Wen, Miao Sheng Chen, and Chia Ling Lee. "The Influences of Travel Product Types on Online Travel Purchasing of e-Travel Agency." Advanced Materials Research 459 (January 2012): 500–504. http://dx.doi.org/10.4028/www.scientific.net/amr.459.500.

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This study explores the relationships among technology acceptance, perceived online risk, reducing transaction cost, service quality and satisfaction of customers’ transaction process in the Taiwan e-travel agency context. A mail survey of online travel products purchasers achieved an effective response rate of 58.3%. Data were analyzed using the structural equation modeling and multigroup comparison. The findings reveal that technology acceptance, perceived online risk, reducing transaction cost, and service quality are directly influence transaction satisfaction. Furthermore, the travel product types show its moderating effects on perceived online risk, reducing transaction cost, and service quality to transaction satisfaction

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Friman, Margareta, Jessica Westman, and Lars E. Olsson. "Children’s Life Satisfaction and Satisfaction with School Travel." Child Indicators Research 12, no. 4 (July 28, 2018): 1319–32. http://dx.doi.org/10.1007/s12187-018-9584-x.

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Indiani, Ni Luh. "Pengaruh Kualitas Layanan Terhadap Kepuasan, Kepercayaan Dan Loyalitas Pelanggan Travel Agent Di Kabupaten Badung." Jurnal Ilmiah Satyagraha 2, no. 2 (June 8, 2020): 133–51. http://dx.doi.org/10.47532/jis.v2i2.69.

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The development of increasingly advanced technology has an important influence in the tourism service industry, namely the utilization of internet technology in the process of booking tour and travels through online travel agents. Conventional travel agents are increasingly being abandoned as travelers turn to online travel agents. Under these conditions conventional travel agents need to make a number of efforts to keep customers in order to survive. This study aims to analyze the effect of service quality on satisfaction, trust and loyalty of travel agent customers in Badung regency.Research respondents are domestic and foreign customers who use travel agent services in Badung regency, as many as 70 respondents. Data collection was done through survey using questionnaire. Testing research hypothesis using Partial Least Square (PLS).The result of the research shows that 1) the quality of service has positive and significant effect to customer satisfaction, trust and loyalty, 2) customer satisfaction has positive and insignificant effect to customer loyalty, 3) customer trust has negative and insignificant effect to customer loyalty, 4) satisfaction and customer trust does not mediate the influence of service quality on customer loyalty.Travel agent in Badung regency should improve and pay attention to the indicators supporting the satisfaction, trust and customer loyalty so that customers are not easy to switch to competitors.

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Tamara, Gajić, Kovačević Bojana, and Penić Mirjana. "Employees satisfaction in travel agencies." African Journal of Business Management 8, no. 14 (July 31, 2014): 540–50. http://dx.doi.org/10.5897/ajbm2011.2828.

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Zhai, Jingtong, Wenjie Wu, Yanwen Yun, Bin Jia, Yeran Sun, and Qiaoqiao Wang. "Travel satisfaction and rail accessibility." Transportation Research Part D: Transport and Environment 100 (November 2021): 103052. http://dx.doi.org/10.1016/j.trd.2021.103052.

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Lättman, Olsson, Friman, and Fujii. "Perceived Accessibility, Satisfaction with Daily Travel, and Life Satisfaction among the Elderly." International Journal of Environmental Research and Public Health 16, no. 22 (November 14, 2019): 4498. http://dx.doi.org/10.3390/ijerph16224498.

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People are living longer than they did previously, and the proportion of older people is increasing worldwide. This rapid development will have implications for the transport system, in general, and for travel behavior and accessibility to daily activities, in particular. In recent years, both research and politics have drawn the attention of the public to issues affecting the opportunities of the elderly to participate in everyday life. The debate has so far mostly focused on health issues, with limited work having been done on the ability of the elderly to live the lives they want to considering how they travel. With this view, a theoretical model, grounded in a model of travel and subjective wellbeing was developed to explore the role of perceived accessibility in satisfaction with travel and life satisfaction. Empirical data were collected from a sample of 2950 respondents (aged 60–92) from five cities in Northern Europe (Stockholm, Helsinki, Oslo, Copenhagen, Bergen) and analyzed using partial least square structural equation modeling (PLS-SEM). The findings confirmed the link between perceived accessibility, travel satisfaction, and life satisfaction. The findings also showed the role of sociodemographic and travel attributes in perceived accessibility and satisfaction with travel, as well as the moderating effects of different age groups. We conclude that this moderating role played by age clearly indicates that we should not treat the elderly as a homogenous group in research and transport planning.

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Waygood, Owen, Lars Olsson, Margareta Friman, and Ayako Taniguchi. "Children’s Life Satisfaction and Travel Satisfaction: An International Study." Journal of Transport & Health 5 (June 2017): S18. http://dx.doi.org/10.1016/j.jth.2017.05.298.

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Seo, YuJin, and JiYoun Jeong. "The Effect of Watching Satisfaction and Surrogate Satisfaction on YouTube Travel Contents on Travel Intentions." Journal of MICE & Tourism Research 22, no. 2 (May 31, 2022): 83–105. http://dx.doi.org/10.35176/jmtr.22.2.5.

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Dewan, Nargis, Md Billal Hossain, Gwi-Gon Kim, Anna Dunay, and Csaba Bálint Illés. "How Does AR Technology Adoption and Involvement Behavior Affect Overseas Residents’ Life Satisfaction?" Big Data and Cognitive Computing 6, no. 3 (July 25, 2022): 80. http://dx.doi.org/10.3390/bdcc6030080.

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This study aims to better understand foreign residents’ life satisfaction by exploring residents’ AR technology adoption behavior (a combination of transportation applications’ usefulness and ease of use) and travel involvement. Data were collected from 400 respondents randomly through a questionnaire-based survey. SPSS and AMOS were used to analyze and gather results. This study suggests overall life satisfaction as an operationalized dependent variable to measure a traveler’s sense of satisfaction, a traveler’s involvement, and AR adoption of necessary transportation apps is constructed as an independent variable. The model was proposed to explore the impacts of travel satisfaction on overall life satisfaction. The model focused on the role of traveling involvement when it is considered a first variable to explore the impact of travel satisfaction on the overall quality of life. Furthermore, AR technology adoption behavior is where people use traveling apps before and during traveling to fulfill travel needs, obtain details about locations, and make proper arrangements, as well as other facilities. Two significant roles of transportation apps and travelers’ involvement in travel-satisfaction development and overall life satisfaction were found; variables had a positive effect on travel satisfaction and life satisfaction. The results also revealed that AR mobile travel applications with traveler involvement could help improve individual overseas residents’ travel satisfaction; travel satisfaction provides more feelings of satisfaction with life in South Korea.

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Xu, Zhenzhen, Chunfu Shao, Shengyou Wang, and Chunjiao Dong. "Analysis and Prediction Model of Resident Travel Satisfaction." Sustainability 12, no. 18 (September 11, 2020): 7522. http://dx.doi.org/10.3390/su12187522.

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To promote the sustainable development of urban traffic and improve resident travel satisfaction, the significant factors affecting resident travel satisfaction are analyzed in this paper. An evaluation and prediction model for travel satisfaction based on support vector machine (SVM) is constructed. First, a multinomial logit (MNL) model is constructed to reveal the impact of individual attributes, family attributes and safety hazards on resident travel satisfaction and to clarify the significant factors. Then, a travel satisfaction evaluation model based on the SVM is constructed by taking significant factors as independent variables. Finally, travel optimization measures are proposed and the SVM model is used to predict the effect. Futian Street in Futian District of Shenzhen is taken as the object to carry out specific research. The results show that the following factors have a significant effect on resident travel satisfaction: age, job, level of education, number of car, income, residential area and potential safety hazards of people, vehicles, roads, environment, etc. The model fitting accuracy is 87.76%. The implementation of travel optimization measures may increase travel satisfaction rate by 14.07%.

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Ye, Runing, Jonas De Vos, and Liang Ma. "New insights in travel satisfaction research." Transportation Research Part D: Transport and Environment 102 (January 2022): 103163. http://dx.doi.org/10.1016/j.trd.2021.103163.

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Voicu, Bogdan, and Marian Vasile. "Do ‘cultures of life satisfaction’ travel?" Current Sociology 62, no. 1 (December 19, 2013): 81–99. http://dx.doi.org/10.1177/0011392113516651.

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Lam, Jason M. S., Seng Huat Tan, and Yit Leng Oh. "Exploring Internet Influence towards Travel Satisfaction." Procedia - Social and Behavioral Sciences 130 (May 2014): 542–51. http://dx.doi.org/10.1016/j.sbspro.2014.04.063.

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Song, Shuang, Hidenori Kawamura, Junichi Uchida, and Hajime Saito. "Determining tourist satisfaction from travel reviews." Information Technology & Tourism 21, no. 3 (April 29, 2019): 337–67. http://dx.doi.org/10.1007/s40558-019-00144-3.

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Müller, Teresa, Sabine Hommelhoff, Mina Westman, and Cornelia Niessen. "Business Travel." Zeitschrift für Arbeits- und Organisationspsychologie A&O 64, no. 4 (October 2020): 223–33. http://dx.doi.org/10.1026/0932-4089/a000331.

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Abstract. Control over business trips has been considered an important resource for frequent business travelers. Building on past research and conservation of resources theory, this two-wave study among 210 frequent business travelers investigated whether work meaning moderates the relationship between two kinds of control, job control and trip-scheduling control, and two important work outcomes, work satisfaction and perceived task performance. Hierarchical regression analyses showed that when work meaning was lower, trip-scheduling control was negatively related to work satisfaction and perceived task performance 6 months later. However, there were no significant interactions between job control and work meaning on the two outcomes. Findings support the reasoning that trip-scheduling control is of specific importance in the context of business travel and that this particular kind of control is not per se positive but contingent on work meaning and thus the larger context.

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Zhao, Lin, Hongzhen Zhu, Dongmei Liu, Liping Yang, and Xiaohua Zhao. "Fuzzy Analytic Hierarchy Process Used to Determine the Significance of the Contributing Factors for Generalized Travel Satisfaction." Sustainability 14, no. 18 (September 14, 2022): 11509. http://dx.doi.org/10.3390/su141811509.

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This study develops the Generalized Satisfaction with Travel Scale covering travelers’ all-round emotional experience and cognitive evaluation. After checking the validity by factor analysis, the key influencing factors are extracted by optimal scale regression, and then the influence degree of key influencing factors is determined based on the Analytic Hierarchy Process. The reliability and validity of the developed Generalized Satisfaction with Travel Scale meet the requirements. The dynamic travel parameters (travel pattern, travel duration, etc.) (βs1 = 0.448) have the most important impact on generalized travel satisfaction, followed by the demographic information (age, occupation, etc.) (βs2 = 0.220) and static travel parameters (travel period, travel purpose, etc.) (βs3 = 0.178), whereas the main travel areas (residential area, work/study area) (βs4 = 0.154) have the weakest influence. This study aims at developing a Generalized Satisfaction with Travel Scale for Chinese travelers and exploring the influencing factors so as to provide an efficient travel experience survey mechanism for relevant departments.

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Maheshwari, Richa, Veronique Van Acker, Jonas De Vos, and Frank Witlox. "Analyzing the association between satisfaction with commuting time and satisfaction with life domains: A comparison of 32 European countries." Journal of Transport and Land Use 15, no. 1 (March 21, 2022): 231–48. http://dx.doi.org/10.5198/jtlu.2022.2121.

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Although the majority of literature explains travel satisfaction by examining trip determinants, the interaction between travel satisfaction and satisfaction with other life domains has been analyzed less frequently. Accounting for satisfaction with other life domains is nevertheless important because the effect of trip characteristics on travel satisfaction may be overestimated without considering satisfaction with non-travel-related life domains. Hence, this paper examines the interaction between satisfaction with commuting time, satisfaction with other life domains and overall life satisfaction. An ordered logistic regression has been estimated using a large dataset comprising data from 32 European countries. Results indicate that satisfaction with specific life domains and overall life satisfaction have a significant association with commuting time satisfaction (CTS), while controlling for employment characteristics, and personality (i.e., trust). Of all life domains, job and time-use satisfaction have the strongest associations with CTS. Given the large dataset, we controlled for the contextual differences between the European countries by making a distinction between well- and less-developed countries. The result seems to suggest that all life domains and employment characteristics better explain CTS in well-developed countries than less-developed countries. This paper thus contributes to reporting other innovative ways to obtain high levels of commuting time satisfaction rather than only looking at the interactions with transport mode, travel distance and travel time.

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Moon, Joonho, Won Seok Lee, and Jimin Shim. "Effect of Travel Expenditure on Life Satisfaction for Middle-Aged and Older Adults in Korea: Moderating Effect of COVID-19 Pandemic." International Journal of Environmental Research and Public Health 19, no. 20 (October 19, 2022): 13523. http://dx.doi.org/10.3390/ijerph192013523.

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The aim of this research was to examine the effects of travel expenditures on life satisfaction in the context of the COVID-19 pandemic. For the research, a curvilinear relationship was established between life satisfaction and travel expenditures that was then compared between 2018 and 2020. The study subjects were middle-aged and older adults who completed the 2018 and 2020 waves of the Korean Longitudinal Study of Aging. Demographic, travel expenditure, and life satisfaction data were collected, and quadratic regression analysis was conducted to examine the effects of travel expenditures on life satisfaction before and during the COVID-19 pandemic. The first-order condition was computed to determine the optimal level of travel expenditures to maximize life satisfaction, and the results exhibit that the utility of travel expenditure decreased during the COVID-19 pandemic.

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Ahn, Hyun-Young, and Soo-Mi Kim. ""The Effect of Travel Constraints on Travel Satisfaction and Educational Significance "." Northeast Asia Tourism Research 16, no. 1 (February 28, 2020): 33–49. http://dx.doi.org/10.35173/natr.16.1.2.

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Nelloh, Liza Agustina Maureen Nelloh, Sri Handayani, Mulyadi Wiguna Slamet, and Adhi Setyo Santoso. "Travel Experience on Travel Satisfaction and Loyalty of BRT Public Transportation." Asian Journal of Technology Management (AJTM) 12, no. 1 (2019): 15–30. http://dx.doi.org/10.12695/ajtm.2019.12.1.2.

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Bi, Yahua, and Insin Kim. "Older Travelers’ E-Loyalty: The Roles of Service Convenience and Social Presence in Travel Websites." Sustainability 12, no. 1 (January 4, 2020): 410. http://dx.doi.org/10.3390/su12010410.

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The research aims to examine what service convenience factors drive customer satisfaction in travel websites from the perspective of older travelers, and if older travelers’ satisfaction enhances e-loyalty. Additionally, drawing on socioemotional selectivity theory, this study argues that the social presence in travel websites plays a significant moderating role in increasing older travelers’ satisfaction. To empirically verify the conceptual model, an online survey was conducted targeting older travelers aged over 50 in the USA who have purchased products via travel websites. The data from 308 older travelers were analyzed, and the results revealed four dimensions of service convenience positively influence satisfaction. Unexpectedly, access convenience and transaction convenience do not influence older travelers’ satisfaction. The older travelers’ satisfaction with travel websites has a positive impact on e-loyalty. Additionally, social presence amplifies the effect of post-purchase convenience on satisfaction. The current research makes a significant contribution to understanding older travelers’ perceptions and behaviors for using e-commerce service in the field of tourism and provides practitioners with effective ways to attract older travelers for sustainable management of travel websites.

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Pineda, Cristobal, and Beatriz Lira. "Travel Time Savings Perception and Well-Being through Public Transport Projects: The Case of Metro de Santiago." Urban Science 3, no. 1 (March 18, 2019): 35. http://dx.doi.org/10.3390/urbansci3010035.

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Relying mostly on travel time savings, cost-benefit analysis has been widely used in transport project appraisals in the Chilean context, with utility maximisation theory as its background. Nevertheless, subjective well-being advocates have challenged the notion of the rational man underlying this theory by proposing that other trip attributes, individual perceptions and personal features mediate satisfaction with travel, alongside global well-being. Using the recently-opened Line 6 of Metro de Santiago (Chile) as a case study, this research has two main aims: (1) to verify to what extent travel time savings, which support the cost-benefit analysis process, are present after the launching of the new line; and (2) analyse the perception of passengers’ travel time savings, and to what extent this element contributes to the travel satisfaction and to the global well-being at the individual level. Using passive data from smart cards, the results show that travel times decreased by 14% in comparable trips after the launching of Line 6. Furthermore, a confirmatory factor analysis (CFA) construct is proposed, including travel and life satisfaction as latent variables of the model. This revealed that travel times in the Metro system are highly valued by people. However, this element does not mediate travel satisfaction, as users take low travel times for granted. Waiting times, stations’ design, safety and intermodality are perceived attributes that effectively mediate travel satisfaction. Moreover, the latter variable has a relevant influence on global life satisfaction, revealing that transport conditions mediate in day-to-day well-being. These results challenged travel time savings as the most important driver in transport projects’ appraisal processes, and some recommendations are made in order to incorporate these findings in future appraisals.

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Xuefeng, Yang, Gao Zhenggang, Ma Li, Wang Qiang, Liu Xusheng, and Xu Shuo. "The Influence of Travel Expectation Theory on RV Travel Consumption Decision." E3S Web of Conferences 251 (2021): 01094. http://dx.doi.org/10.1051/e3sconf/202125101094.

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With the improvement of people’s quality of life, driven by consumer demand such as “self-drive tour” and “RV travel”, the RV market in China is growing rapidly. The development of RV camp service is related to the satisfaction and development degree of RV travel. Based on expectancy theory, this paper uses the questionnaire survey in Inner Mongolia ordos RV tourism development. For tourists on the tourism products, tourism facilities, tourism environment, tourism publicity tourist expectation theory analysis, consumers’ motivation of RV travel under the influence of tourism expectations and titer, SPSS statistical methods are used to find the main factors of RV camp consumption decisions. Finally, improvement strategy is put forward to improve the tourism infrastructure, tourist convenience and satisfaction, promoting the development of ordos RV tourism.

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Furr, H. Leslie, and Mark A. Bonn. "Relating Destination Satisfaction to Future Travel Behavior." Tourism Analysis 11, no. 3 (October 1, 2006): 211–16. http://dx.doi.org/10.3727/108354206778689790.

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Acharya, Sailesh, Michelle Mekker, and Jonas De Vos. "Linking travel behavior and tourism literature: Investigating the impacts of travel satisfaction on destination satisfaction and revisit intention." Transportation Research Interdisciplinary Perspectives 17 (January 2023): 100745. http://dx.doi.org/10.1016/j.trip.2022.100745.

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Nawi, Noorshella Binti Che, Abdullah Al Mamun, Noorul Azwin Md Nasir, Azwan Abdullah, and Wan Nurulasiah Wan Mustapha. "Brand image and consumer satisfaction towards Islamic travel packages." Asia Pacific Journal of Innovation and Entrepreneurship 13, no. 2 (September 2, 2019): 188–202. http://dx.doi.org/10.1108/apjie-02-2019-0007.

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Purpose This study aims to examine the factors affecting brand image and consumer satisfaction towards Islamic travel package in Malaysia. Design/methodology/approach This study used a cross-sectional design and quantitative method in examining the factors affecting the brand image and consumer satisfaction on Islamic travel package. This study has chosen Google form as a platform to collect the data. Findings The findings revealed that product quality, Islamic physical attribute and Islamic belief have a significant positive effect on brand image and consumer satisfaction. The findings confirmed that product quality, Islamic physical attribute and Islamic beliefs are the crucial tools for brand image that leads to the satisfaction of Muslim consumers on the Islamic travel package. Originality/value This paper addresses understudied aspects of brand image and consumer satisfaction towards Islamic travel package in Malaysia. It provided useful insights into the product quality, Islamic physical attribute and Islamic belief on brand image and consumer satisfaction towards Islamic travel packages. Tourism companies should improve and update their package based on the religious perspective to attract Muslim consumers.

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Katerina, Natalia Siska, I. Nyoman Sudiarta, and Ni Putu Eka Mahadewi. "PENGARUH KEPUASAN DAN KEPERCAYAAN WISATAWAN TERHADAP LOYALITAS WISATAWAN DI ANTAVAYA TOUR & TRAVEL DENPASAR." Jurnal IPTA 9, no. 1 (July 19, 2021): 124. http://dx.doi.org/10.24843/ipta.2021.v09.i01.p12.

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The current digital era tourist loyalty is indispensable by the company of offline travel agent because many emerging online travel agent and one way to maintain the loyalty by always pay attention to the satisfaction and trust of tourists. This research aims to determine the influence of satisfaction and confidence of tourists towards the loyalty of tourists in AntaVaya Tour & Travel Denpasar. The sampling technique used is purposive sampling. The data analysis method used is a double linear regression analysis. Research findings suggest that from Test F and test T have positive results, it can be concluded there is a significant influence between satisfaction and confidence of tourists in AntaVaya Tour & Travel. Results of the determination of determinations obtained the result that the tourists trust variables more influential by 69.9% against tourist loyalty in AntaVaya Tour & Travel, while the satisfaction variables have an influence of 50.9% against the loyalty of tourists in the AntaVaya Tour & Travel.

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Trisnandawati, Winda. "NIAT PELANGGAN UNTUK MENGGUNAKAN KEMBALI JASA UMRAH ARWINDA TOUR & TRAVEL." Business and Finance Journal 5, no. 2 (October 30, 2020): 85–94. http://dx.doi.org/10.33086/bfj.v5i2.1793.

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The porpose of this research is to know how deep customers aim to have Arwinda Tour and Travel as their umrah Travel. This goals of research is to know the quality of Arwinda service around cust’s satisfaction, their trust, and to know how deep they want to use this agent back in their travel. Quantitative is the research metode that author used to know relation between variabels, these are exogenous variabel is quality of service and endogen variabel is satisfaction, trust, and their aim to use this travel agent again. Samples that used was about 150 jamaahs, minimum once a year that have Arwinda Tour and Travel. Analysize technical that author used was Partial Least Square (PLS). The result is it positive influence significally as : Service quality has a positive influence of customers satisfaction, service quality has a positive influence of trust, Cust satisfaction has a influence of a cust’s will to use this travel agent again trust has a positive influence of a cust’s will to use this travel agent again

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Komalasari, Farida, and Eko Ganiarto. "FACTORS INFLUENCING INDONESIAN MILLENIALS’ TRAVEL DECISION: A CASE OF BANGKOK." FIRM Journal of Management Studies 5, no. 2 (September 4, 2020): 158. http://dx.doi.org/10.33021/firm.v5i2.1029.

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The number of Indonesian millenials visiting Bangkok is increase year by year. There must be a strong reason, why Indonesian millenials decide to visit Bangkok. This research aims to find out the factors influencing Indonesian millenials’ travel decision to visit Bangkok. The push and pull travel motivations theory are used to develop the research framework. A quantitative research with primary data collected by using a questionnaire is done. The data analysis used in this research is linear regression. There are two models, multiple linear regression and simple linear regression. A multiple linear regression is used to find out the factors of traveler satisfaction, while a simple linear regression is used to find out the influence of traveler satisfaction toward travel decision. The result shows that there are five push factors and five pull factors influencing traveler satisfaction, and at the end, traveler satisfaction influences travel decision. The five push factor are knowledge and culture, friendship, social status, sightseeing, and new experience. Meanwhile the five pull factors are local values, destinations features, historical values, cultural values, and outdoor attraction. Relaxation, as a part of push factor, does not influence traveler satisfaction.Keywords: Push and Pull Travel Motivations, Traveler Satisfaction, Travel Decision,Indonesian Millenial, Bangkok

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Gregory, Amy, and Xiaoxiao Fu. "Examining family cohesion’s influence on resort vacation satisfaction." Journal of Hospitality and Tourism Insights 1, no. 1 (February 12, 2018): 54–64. http://dx.doi.org/10.1108/jhti-10-2017-0008.

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Purpose Although much satisfaction research examines the role of demographics, few examine the phenomena of family cohesion or travel party composition and the role they play in influencing satisfaction. Therefore, the purpose of this paper is to leverage the two to further understand satisfaction. Design/methodology/approach Data from 400 vacationing families were analyzed to examine the factors of family cohesion, activity satisfaction and overall vacation satisfaction. Findings Contrary to previous research, the results suggest that family cohesion is comprised of two primary factors: emotional bonding and decision making, family boundaries and coalitions. The findings suggest that family cohesion and activity satisfaction contributed to overall vacation satisfaction. However, as an addition to extant research, the findings demonstrate that travel party size moderated this relationship. Research limitations/implications This research challenges findings of extant research on family cohesion and extends satisfaction research by introducing the effect of family cohesion and travel party composition. Both suggest and offer opportunities for future academic research. Practically speaking, this research also provides insight for practitioners as to why “travel party composition” should be regarded as an operative, rather than a descriptive term. Practical implications Practically speaking, this research also provides insight for practitioners as to why “travel party composition” should be regarded as an operative, rather than a descriptive term. Given the results of this research, the moderating effect of travel party composition is an interesting academic finding. Operationalizing this component in practice is challenging. However, practitioners can take the knowledge of the positive relationships between family cohesion, participation in activities, and overall vacation satisfaction, as well as the moderating effect of travel party composition, into account when evaluating guest satisfaction scores, programming activities, and resolving guest issues. Originality/value In addition to challenging findings of prior research, this research utilizes data gathered during family vacations; therefore not relying on recall or issues with memory effect. In addition, it extends existing research through the exploration of moderating variables. Finally, the research has practical implications for practitioners to attend to satisfaction of the increasing global family leisure market.

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Hua, Chenggang, and Shu Cole. "Influence of Psychological Factors on Participation and Life Satisfaction in the Context of Travel and Tourism after Spinal Cord Injury." International Journal of Environmental Research and Public Health 20, no. 1 (December 28, 2022): 516. http://dx.doi.org/10.3390/ijerph20010516.

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Spinal cord injury (SCI) can significantly compromise people’s participation in travel and tourism activities, which is considered an important and meaningful way to engage in one’s chosen lifestyle and wellness pursuits. Yet, travel often presents challenges for people with spinal cord injury (PwSCI), as it requires overcoming a wide range of potential psycho-physical challenges or barriers during trips. There is a lack of theory-based research that can help us understand and address the psychological factors and processes influencing participation and life satisfaction following SCI. Drawing on self-determination theory (SDT), this study examines the effects of psychological needs satisfaction on participation in the travel setting, and their subsequent impact on perceived life satisfaction. This study uses a mixed-methods approach with 39 in-depth telephone interviews conducted that focus on developing needs satisfaction measures for PwSCI in the travel setting, and an online survey among 258 PwSCI examining the relations between needs satisfaction and outcome variables. This study finds that the psychological needs satisfaction of autonomy and relatedness significantly contribute to self-determined participation in travel and tourism activities for PwSCI. This self-determined participation outcome thus represents an individual’s improved ability to exert choice and control, which exhibits their level of regained mobility and further improves their life satisfaction.

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SUKWADI, Ronald, Samantha CORY, and Yun-Chia LIANG. "THE STUDY OF TRAVEL SATISFACTION IN MRT JAKARTA DURING THE PANDEMIC OF COVID-19." GeoJournal of Tourism and Geosites 40, no. 1 (March 31, 2022): 191–99. http://dx.doi.org/10.30892/gtg.40123-819.

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The aims of the present study are as follows: a) to explore the factors which are imperative to measure the service quality of the MRT Jakarta; b) to construct a detailed satisfaction model to measure the effects of service quality and the perceived accessibility as mediating variable on overall satisfaction with travel of MRT Jakarta. The 24 variables were tested with SEM method using R Studio. It is applied to define a causal model between each of variables. Furthermore, to evaluate the qualitative data, the thematic analysis is also applied. Based on the study results, the satisfaction with travel would increase if perceived accessibility is increasing by service quality. The increase of perceived accessibility will make the users more accessible and easier to live their lives, leading to satisfaction with travel. The qualitative data processed with thematic analysis showed the most frequency quality concerned in MRT Jakarta is SS1 (Presence of Guard) and SS2 (Risk of Interference with Other Passengers). The service quality affects perceived accessibility and travel satisfaction. Likewise, perceived accessibility affects travel satisfaction. Also, it is supported by the thematic analysis from qualitative data, which compared by passengers’ input about MRT Jakarta in COVID-19 Pandemic.

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Perić, Goran, Sandra Dramićanin, and Nebojša Pavlović. "The influence of internal service quality and employee satisfaction on organizational commitment in travel agencies: The case of Serbia." Menadzment u hotelijerstvu i turizmu 9, no. 1 (2021): 43–60. http://dx.doi.org/10.5937/menhottur2101043p.

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The aim of the research is to observe the influence of internal service quality and employee satisfaction on organizational commitment of employees in travel agencies. A sample of 150 respondents employed in travel agencies in Serbia was surveyed in April 2020, using the questionnaire technique and validated instruments: a modified SERVQAL model, Job Satisfaction Survey (JSS) and Organizational Commitment Questionnaire (OCQ). The influence of internal service quality and employee satisfaction on organizational commitment in travel agencies was tested using multiple regression. Research findings have indicated that the increase in internal service quality and employee satisfaction is accompanied by an increase in organizational commitment of employees in travel agencies. Finally, the results, implications and limitations are presented, and future research recommendations are specified.

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Seo, Heon. "Employee Effects on Organizational Outcomes: Korean Travel Industry." GLOBAL BUSINESS FINANCE REVIEW 27, no. 5 (October 31, 2022): 27–41. http://dx.doi.org/10.17549/gbfr.2022.27.5.27.

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Purpose: This study aimed to identify the structural relationships among the self-efficacy, job satisfaction, organizational commitment, and customer orientation of travel agency employees in Seoul, Korea. Design/methodology/approach: Questionnaires were distributed to 250 potential respondents between February 1 and February 20 of 2020. The 225 valid cases were employees at travel agencies in Seoul. Data from the self-ad- ministered questionnaires were used to perform frequency, factor, and regression analyses. Findings: The study devised six hypotheses based on a review of the previous literature. The results found that self-efficacy positively influenced organizational commitment and job satisfaction, job satisfaction positively influenced customer satisfaction and organizational commitment, and self-efficacy and organizational commitment positively influenced customer orientation. Unlike previous studies, the validity and reliability of the constructs measuring the underlying factors were tested, and new measurement items were developed. The variation found among the statistical relationships provides support for strategic implications and fundamental data for personnel policies in the travel industry. Research limitations/implications: This study’s respondents’ self-efficacy was positively influenced by job satisfaction, organizational commitment, and customer orientation. Future studies may extend samples across the provinces in Korea for a comparative assessment of the results. Also, because the study focused on emotional commitment and do not consider other types of commitment, future studies should include measures of more of the dimensions of commitment to analyze relationships between organizational effectiveness and organization achievements. Originality/value: This study provides original and important results on the relationship between organizations and their employees.

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Munoz, Claudia, Henry Laniado, and Jorge Córdoba. "Modeling Air Travelers' Experience Based on Service Quality Stages Related to Airline and Airports." Modern Applied Science 13, no. 11 (October 12, 2019): 37. http://dx.doi.org/10.5539/mas.v13n11p37.

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This paper proposes a new scale for assessing traveler experience in air travel. Here, passenger experience is measured through travelers' perception of service quality, considering it as a chain of services. The new scale is called air travel service quality (ATSQ). It considers three service quality stages: departure airport service, airline service, and arrival airport service. This paper applies the ATRS scale to examine service quality in domestic travels in a Colombian context. Given that traveler’s experience plays a crucial role in determining passenger’s satisfaction, a structural equation model (SEM) was applied to examine the relationship between service quality stages, customer satisfaction, and behavioral intentions. Adding the passengers' perception of the arrival airport to the integrated service quality measurement is considering one of the main contributions of this study. The finding of this research confirmed that all three stages of air travel service have a significant, positive effect on passenger satisfaction. The scale found in this research should provide useful information for developing effective operational and marketing strategies for the air travel market. In this way, airports and airlines could better understand how traveler’s perception of service quality may affect each choice related to which departure airport, airline, and arrival airport combination to choose from.

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Putra, M. Alfiyansyah. "PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PENGGUNA JASA PAKET TOUR PADA TRAVEL MAHATALLA GRAHA TOUR SAMARINDA." Jurnal Administrasi Bisnis Fisipol Unmul 8, no. 4 (November 30, 2020): 300. http://dx.doi.org/10.54144/jadbis.v8i4.3968.

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Arlin, SE, who initially as a sub agent has now developed into a company known in East Kalimantan as a travel company that handles domestic and international travel. This study aims to find out the effect of the relationship of price and service quality variables partially and simultaneously on the Customer Satisfaction of tour package service users in the Mahatalla Graha Tour Samarinda Travel and there is one more dominant variable on the Customer Satisfaction of the tour package service users in the Mahatalla Graha Tour Tour in Samarinda. This research was conducted on the Mahatalla Graha Travel Tour in Samarinda, with quantitative descriptive research type and the sampling technique used is Non Probability Sampling with Purposive sampling technique with a sample size of 120 respondents. From the results of the study that the Price and Service Quality variables partially and Simultaneously have a significant effect on Customer Satisfaction on the Mahatalla Graha Travel Samarinda Tour and Service Quality Variable is the most dominant variable influencing the Customer Satisfaction of Tour package service users on the Mahatalla Graha Tour Samarinda Travel.

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Ma, Guofeng, Yue Ding, and Junyi Ma. "The Impact of Airport Physical Environment on Perceived Safety and Domestic Travel Intention of Chinese Passengers during the COVID-19 Pandemic: The Mediating Role of Passenger Satisfaction." Sustainability 14, no. 9 (May 6, 2022): 5628. http://dx.doi.org/10.3390/su14095628.

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The COVID-19 pandemic, which has become an important new research topic, has exerted a huge impact on airports and the antecedents of passengers’ travel decisions following its outbreak. In the current study, we aimed to investigate the influences of four attributes of airport physical environment (facility functionality, facility aesthetics, layout accessibility, and cleanliness) on passengers’ perceived safety, satisfaction, and travel intention, as well as the mediating role of passenger satisfaction. We built a structural equation model to assume the relationship between these variables. A total of 398 domestic travelers were asked to fill out a survey in order to reveal their perceptions of airport physical environment, perceived safety, satisfaction, and travel intention. The results indicate that passengers with positive perceptions of the facility functionality, layout accessibility, and cleanliness of airports had a higher degree of satisfaction and might be more willing to engage in more air travel in the future. In particular, a clean airport environment significantly improved passengers’ perceived safety. Moreover, facility functionality, layout accessibility, cleanliness, and perceived safety all had an effect on travel intention through the mediating role of satisfaction. Overall, these findings offer suggestions for airport authorities aiming to revive demand for air travel. Discussions about airport physical environment improvements along with limitations and suggestions for future research are provided.

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Waygood, E. O. D., Margareta Friman, Ayako Taniguchi, and Lars E. Olsson. "Children’s life satisfaction and travel satisfaction: Evidence from Canada, Japan, and Sweden." Travel Behaviour and Society 16 (July 2019): 214–23. http://dx.doi.org/10.1016/j.tbs.2018.04.004.

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McNeely, Linda E., Jennifer L. Burton, and Julia R. Pennington. "Emotional and Cognitive Drivers of Customer Satisfaction in Adventure Travel." Tourism Review International 23, no. 3 (February 19, 2020): 133–47. http://dx.doi.org/10.3727/154427219x15790218411835.

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Customer satisfaction has become the critical outcome variable in tourism where traveler experiences become electronic word of mouth (eWOM) for future visitors, yet the drivers of customer satisfaction in adventure travel are not well established in academic literature. This study relies on both qualitative and quantitative measures to examine visitor perceptions at a wild animal reserve to determine drivers of customer satisfaction in adventure travel. The theoretical framework extends Oliver's expectation disconfirmation theory to this new and growing sector that differs in that consumers are seeking out unexpected experiences in their travel adventures. This research addresses the role of expectations in a context where customers are seeking the unexpected. This work also incorporates Russell's circumplex theory of affect to illustrate the importance of achieving a positive, high activation state on the path to customer satisfaction. Findings indicate that perceptions of novelty, value, conservation focus, authentic cultural experience, and freedom of exploration are drivers of customer satisfaction, but perceptions of tranquility and the presence of animals are not. Results imply that the desire to seek animals or tranquil settings motivate the desire to book an adventure travel experience, but satisfaction with the experience itself will require the delivery of experiences that are undiscovered, unexpected, and go beyond consumers' preconceived notions. These novel experiences produce the high activation and positive disconfirmation that drive customer satisfaction in this unique travel context.

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Xu, Xun. "Does traveler satisfaction differ in various travel group compositions?" International Journal of Contemporary Hospitality Management 30, no. 3 (March 19, 2018): 1663–85. http://dx.doi.org/10.1108/ijchm-03-2017-0171.

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Purpose This study aims to investigate the online customer review behavior and determinants of overall satisfaction with hotels of travelers in various travel group compositions. Design/methodology/approach The author collected data from online reviews of travelers in various travel group compositions from 600 hotels in 100 of the largest cities in the USA from Booking.com and used latent semantic analysis (LSA) to identify the positive and negative factors from online reviews of travelers in various travel group compositions. Then, text regression was used to determine the influential factors of overall satisfaction of travelers in various travel group compositions. Findings It was found in this study that not all the positive and negative textual factors mined from travelers’ online reviews significantly influenced their overall satisfaction. In addition, the determinants of traveler satisfaction were different when travelers were in different travel group compositions. Research limitations/implications The author found similar online review behavior, but different basic, excitement and performance factors of travelers in different travel group compositions. Practical implications This study helps hoteliers understand customers’ perception of the specific attributes of their products and services, which provides a guideline for businesses to design the priority rule to improve these corresponding attributes and use market segmentation strategy when dealing with customers in different travel group compositions. Originality/value The author examined and compared the online review behavior and determinants of satisfaction using the factors mined from online reviews between travelers in various travel group compositions. This study combined customer ratings with textual reviews and predicted customer ratings from the factors extracted from textual reviews using LSA and text regression.

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Mantouka, Eleni G., Eleni I. Vlahogianni, Alexandros E. Papacharalampous, Léonie Heydenrijk-Ottens, Sanmay Shelat, Viktoriya Degeler, and Hans van Lint. "Understanding Travel Behavior through Travel Happiness." Transportation Research Record: Journal of the Transportation Research Board 2673, no. 4 (March 24, 2019): 889–97. http://dx.doi.org/10.1177/0361198119836761.

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The aim of this paper is to extend past research on travel behavior analysis by investigating travelers’ emotions and perceptions of the system’s performance. Perceived travel happiness as an extension of travel satisfaction is researched in the framework of the decision-making process during traveling. Socio-demographic, cognitive, and affective data were collected from a questionnaire survey that took place in Athens (Greece), the Netherlands, and Barcelona and Salamanca (Spain). A Bayesian network was developed to investigate the interrelations between travel happiness and parameters that affect travel behavior. Findings revealed that travel mode choice directly affects the level of happiness that a person experiences during everyday trips. Moreover, travel happiness is directly associated with the traveler’s perception of the occurrence of disruptions during everyday trips and the level of tolerance he/she has toward such disruptions. Results also indicated that further research should focus on understanding how the topology and performance of each country’s system affect travel-related choices. Finally, a discussion of the most significant results is provided.

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Rudyanto, Rudyanto. "ANTESEDEN LOYALITAS KONSUMEN PADA BIRO PERJALANAN WISATA DI JAKARTA." Media Riset Bisnis & Manajemen 13, no. 2 (August 19, 2013): 78. http://dx.doi.org/10.25105/mrbm.v13i2.1128.

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This study aims to assess the effect of antecedent of relational quality such as satisfaction, trust, and commitment in consumers' loyalty Travel Bureau in Jakarta. This study used 252 consumer respondents Travel Bureau in Jakarta. Research variables have good reliability and validity, the concept model and hypotheses were tested with LISREL 8.80. The results showed satisfaction has a positive influence on confidence; Satisfaction has a positive influence on commitment; Trust had a positive effect on commitment, and confidence positive effect on loyalty; Loyalty consumers will be well established by the quality of the relational ties are good also (Satisfaction, Trust and Commitment). Theoretical implications of research that can be obtained that consumer loyalty are well formed if guided by satisfaction, trust, and commitment to the travel bureau. Travel Bureau constantly has to develop the ability to enhance the relational ties to consumers in order to create sustainable loyalty.

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Kobylanski, Andrzej. "Attributes And Consequences Of Customer Satisfaction In Tourism Industry: The Case Of Polish Travel Agencies." Journal of Service Science (JSS) 5, no. 1 (March 28, 2012): 29–42. http://dx.doi.org/10.19030/jss.v5i1.6939.

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The term customer satisfaction still has an abstract meaning for managers in developing countries. This study focuses on travel agencies in Poland, to improve managers awareness of how customer satisfaction can directly improve business performance. Authors investigated nine attributes of the travel agency service, and identified four of them that have significant effect on overall customer satisfaction (quality of the offer, safety, convenience and comparison of the delivered service with the advertising message). Furthermore, this paper demonstrates that a high level of customer satisfaction in travel agencies creates certain effects like positive word-of-mouth and customer loyalty, which impacts long-term business performance.

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Sie, Lintje, Kelly Virginia Phelan, and Shane Pegg. "The interrelationships between self-determined motivations, memorable experiences and overall satisfaction." Journal of Hospitality and Tourism Technology 9, no. 3 (October 1, 2018): 354–79. http://dx.doi.org/10.1108/jhtt-09-2017-0098.

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Purpose The purpose of this study is to assess the relationships between older travelers’ self-determined motivations, memorable travel experiences and overall satisfaction with educational holidays. This study also examined the mediating effects of memorable travel experiences on the relationships between motivations and overall satisfaction. Design/methodology/approach An integrative model using a pre-post travel approach was used as the framework for this study. A total of 361 valid pre- and post-travel surveys were gathered from Australians 50 years or older who participated in educational tour packages. Findings Results found “personal development” and “learning” dimensions of intrinsic self-determined motivations were the main decision making factors for older adults to engage in educational tourism. “Learning” was the main driver to influence memorable experiences and overall satisfaction. Findings also revealed “local culture” and “excitement” dimensions of memorable experiences were found to influence their overall satisfaction with the trip. These two dimensions were found to be significant factors that partially mediated the relationship between intrinsic motivation (“learning”) and overall satisfaction. Originality/value This study contributed to developing a theoretical framework that assessed antecedents and outcomes of older adults’ motivations and travel-related behaviors.

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Ahn, Hyun-Young, and Soo-Mi Kim. "A Study on the Travel Safety and Travel Satisfaction for the Travel Safety Education of University Students." Northeast Asia Tourism Research 15, no. 3 (August 30, 2019): 111–29. http://dx.doi.org/10.35173/natr.15.3.6.

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Journal articles on the topic 'Travel satisfaction'

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