Relevant bibliographies by topics / Travel satisfaction

Academic literature on the topic 'Travel satisfaction'

Author: Grafiati
Published: 10 December 2022
Last updated: 28 January 2023

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Journal articles on the topic "Travel satisfaction"

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BAI, XUE, KAM HUNG, and DANIEL W. L. LAI. "The role of travel in enhancing life satisfaction among Chinese older adults in Hong Kong." Ageing and Society 37, no. 9 (June 30, 2016): 1824–48. http://dx.doi.org/10.1017/s0144686x16000611.

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ABSTRACTLife satisfaction is an important indicator of wellbeing and successful ageing, while boosting life satisfaction in later life has long been a policy and service challenge. Based on a questionnaire survey with 415 Chinese older adults aged 60 years and over in Hong Kong, this study examined how older adults' travel motivations influenced their travel actions and how the travel affected their life satisfaction using structural equation modelling. A proposed ‘travel motivation–action–life satisfaction’ model showed an acceptable fit with the data. It was found that travel motivations stimulated older adults' travel actions, while their travels further contributed to greater life satisfaction. The findings of this study indicated the need for improved knowledge and understanding of older adults' travel preferences and requirements, and highlight the importance of enhancing awareness among professionals and service providers about the benefit of travelling in enhancing life satisfaction of older adults.
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Mouratidis, Kostas, Dick Ettema, and Petter Næss. "Urban form, travel behavior, and travel satisfaction." Transportation Research Part A: Policy and Practice 129 (November 2019): 306–20. http://dx.doi.org/10.1016/j.tra.2019.09.002.

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Zarabi, Zahra, Philippe Gerber, and Sébastien Lord. "Travel Satisfaction vs. Life Satisfaction: A Weighted Decision-Making Approach." Sustainability 11, no. 19 (September 26, 2019): 5309. http://dx.doi.org/10.3390/su11195309.

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Numerous studies have found that travel mode choice is related to mode-specific attitudes as well as travel-related satisfaction. While choosing a travel mode that is congruent with attitudes towards that mode (i.e., consonance) brings about travel satisfaction, travel-related satisfaction can result in the choice of a travel mode which is not necessarily consistent with (all) attitudes (i.e., dissonance). However, few studies have analyzed the extent to which consonance and dissonance affect or are affected by the overall travel-related satisfaction. This paper aims at understanding whether respondents with a positive attitude towards a certain mode will actually use the mode, and whether consonant travelers are more satisfied with their trips and travel-related situations compared to their dissonant counterparts. Additionally, research in this area is dominated by the use of quantitative methods, leading to a lack of understanding of the complexity of subjective factors such as attitudes and values. In this study, with a retrospective mixed method approach, 1977 (in the quantitative section) and 19 (in the qualitative section) employees who have experienced an involuntary relocation of their workplace have been examined vis-à-vis their travel-related values and attitudes, corresponding choices, and satisfaction. Results from our quantitative analyses indicate that first, the relocation of the workplace was associated with increased public transit use and travel satisfaction; and second, surprisingly, the share of dissonant active mode users was relatively high compared to other modes (except bus). Our qualitative analyses revealed that individuals do not necessarily use the most positively valued travel mode due to lack of accessibility and competences, but also due to having preferences for other travel-related elements such as travel route. Furthermore, travel mode consonance (or dissonance) and travel satisfaction (or dissatisfaction) are not necessarily positively related because (i) individuals attribute different weights to their travel-related attitudes and values, and (ii) satisfaction in other life domains can make a travel dissatisfaction bearable or even favorable.
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De Vos, Jonas. "Satisfaction-induced travel behaviour." Transportation Research Part F: Traffic Psychology and Behaviour 63 (May 2019): 12–21. http://dx.doi.org/10.1016/j.trf.2019.03.001.

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De Vos, Jonas, and Frank Witlox. "Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process." Transportation Research Part A: Policy and Practice 106 (December 2017): 364–73. http://dx.doi.org/10.1016/j.tra.2017.10.009.

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Ting, Chih Wen, Miao Sheng Chen, and Chia Ling Lee. "The Influences of Travel Product Types on Online Travel Purchasing of e-Travel Agency." Advanced Materials Research 459 (January 2012): 500–504. http://dx.doi.org/10.4028/www.scientific.net/amr.459.500.

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This study explores the relationships among technology acceptance, perceived online risk, reducing transaction cost, service quality and satisfaction of customers’ transaction process in the Taiwan e-travel agency context. A mail survey of online travel products purchasers achieved an effective response rate of 58.3%. Data were analyzed using the structural equation modeling and multigroup comparison. The findings reveal that technology acceptance, perceived online risk, reducing transaction cost, and service quality are directly influence transaction satisfaction. Furthermore, the travel product types show its moderating effects on perceived online risk, reducing transaction cost, and service quality to transaction satisfaction
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Friman, Margareta, Jessica Westman, and Lars E. Olsson. "Children’s Life Satisfaction and Satisfaction with School Travel." Child Indicators Research 12, no. 4 (July 28, 2018): 1319–32. http://dx.doi.org/10.1007/s12187-018-9584-x.

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Indiani, Ni Luh. "Pengaruh Kualitas Layanan Terhadap Kepuasan, Kepercayaan Dan Loyalitas Pelanggan Travel Agent Di Kabupaten Badung." Jurnal Ilmiah Satyagraha 2, no. 2 (June 8, 2020): 133–51. http://dx.doi.org/10.47532/jis.v2i2.69.

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The development of increasingly advanced technology has an important influence in the tourism service industry, namely the utilization of internet technology in the process of booking tour and travels through online travel agents. Conventional travel agents are increasingly being abandoned as travelers turn to online travel agents. Under these conditions conventional travel agents need to make a number of efforts to keep customers in order to survive. This study aims to analyze the effect of service quality on satisfaction, trust and loyalty of travel agent customers in Badung regency.Research respondents are domestic and foreign customers who use travel agent services in Badung regency, as many as 70 respondents. Data collection was done through survey using questionnaire. Testing research hypothesis using Partial Least Square (PLS).The result of the research shows that 1) the quality of service has positive and significant effect to customer satisfaction, trust and loyalty, 2) customer satisfaction has positive and insignificant effect to customer loyalty, 3) customer trust has negative and insignificant effect to customer loyalty, 4) satisfaction and customer trust does not mediate the influence of service quality on customer loyalty.Travel agent in Badung regency should improve and pay attention to the indicators supporting the satisfaction, trust and customer loyalty so that customers are not easy to switch to competitors.
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Tamara, Gajić, Kovačević Bojana, and Penić Mirjana. "Employees satisfaction in travel agencies." African Journal of Business Management 8, no. 14 (July 31, 2014): 540–50. http://dx.doi.org/10.5897/ajbm2011.2828.

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Zhai, Jingtong, Wenjie Wu, Yanwen Yun, Bin Jia, Yeran Sun, and Qiaoqiao Wang. "Travel satisfaction and rail accessibility." Transportation Research Part D: Transport and Environment 100 (November 2021): 103052. http://dx.doi.org/10.1016/j.trd.2021.103052.

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Dissertations / Theses on the topic "Travel satisfaction"

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Westman, Jessica. "Drivers of Children's Travel Satisfaction." Doctoral thesis, Karlstads universitet, Institutionen för sociala och psykologiska studier, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-64720.

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The purpose of this thesis is twofold: Firstly, it explores the reasons parents state for choosing the car to take their children to school; Secondly, it investigates how the characteristics of the journey relate to children’s wellbeing, mood, and cognitive performance. This thesis consists of three papers (Papers I, II, and III). Participating in Paper I were 245 parents of schoolchildren aged between 10 and 15 in Värmland County, Sweden. These parents answered a questionnaire wherein they stated to what degree certain statements correlated with their decision to choose the car. In Paper II, 237 children in grade 4 (aged 10-11), in the City of Staffanstorp, Sweden, recorded all their journeys in a diary over one school week, also reporting on their travel mode, current mood while travelling, activities on arrival, and experiences vis-à-vis those activities. Participating in Paper III was a sample of 345 children aged between 10 and 15 attending five public schools in Värmland County, Sweden. These children rated their current mood, filled out the Satisfaction with Travel Scale (capturing the travel experience), reported details about their journeys, and took a word fluency test. Parents’ wish to accompany their children to school, and the convenience of the car, both impact upon the travel mode decision. In addition, parents also seem to choose the car regardless of the distance between home and school. The findings further reveal that the mood children are in varies with how they travel and where they go, and that there is a difference between boys’ and girls’ experiences. Children who travel by car experience the lowest degree of quality and activation, something which is maintained throughout the school day (especially for girls). Social activities during travel bring a higher degree of quality and excitement, while solitary activities bring more stress. The findings further show that using a smartphone, or doing a combination of activities during the journey, results in better cognitive performance. Thus, it is concluded that the mode choice that parents make for their children correlates with those children’s mood and experience. Specifically, where and how children travel, what they do when they travel, and how long they travel for affect their experiences, mood, and/or cognitive performance.
The aim of this thesis is twofold. Firstly, it explores parents’ stated reasons for choosing the car for their children’s school journeys. Secondly, it investigates the relationship between the characteristics of a journey (i.e. travel mode, travel time, and activities conducted while travelling) and children’s wellbeing (through domain-specific satisfaction), current mood, and cognitive performance. The overall findings show that parents value the car both for its convenience and for the possibility of accompanying their children. Parents also use the car regardless of the distance between home and school. Travel affects children in various ways; for instance, doing certain activities while traveling can help boost cognitive performance and make children feel happy and excited. Notably, being passive during the journey makes children feel stressed and those who travel to school by car are the most tired during the school day. This implies that parents’ travel mode choice affects children’s wellbeing and cognitive performance. These insights are important when it comes to addressing current challenges relating to children’s day-to-day travel: How they experience their day-to-day travel may contribute toward how children travel in the future.
Den här avhandlingen har två delsyften. Först undersöks vilka skäl föräldrar anger för varför deväljer att skjutsa sina barn till skolan med bil. Ett andra syfte är att undersöka hur detta val påverkarbarns mentala hälsa via självskattad upplevelse av skolresan och hur de känner sig vid ankomst(humör). Ytterligare ett syfte är att undersöka hur upplevelsen av skolresan påverkar hur barnenpresterar när de kommer till skolan. Avhandlingen innehåller tre artiklar. I Artikel I deltog 245föräldrar till barn i årskurs 4, 6 och 8 i värmländska skolor. Föräldrarna angav i vilken utsträckningolika skäl påverkar deras val att skjutsa barnen till skolan med bil. I artikel II deltog 237 barn (varav101 flickor) från årskurs 4 i Staffanstorp, Skåne. Barnen förde resdagbok över alla resor de gjordeunder en vecka. I dagboken beskrev de vart de reste, vilka färdmedel de använt, deras humör underresan (som skattades som ledsen-glad och trött-pigg), vilka aktiviteter de ägnat sig åt vidslutdestinationen samt deras upplevelser av dessa aktiviteter. I Artikel III deltog 345 barn frånårskurs 4, 6 och 8 i Värmland. Istället för resdagbok skattade barnen sitt humör, hur nöjda de varmed resan genom att fylla i Satisfaction with Travel Scale adapted for Children (STS-C), resedetaljersamt gjorde ett ordflödestest direkt vid ankomst i skolan. Resultaten visar bland annat att föräldrars önskan att spendera tid med sina barn och praktiskaaspekter med bil ligger till grund för valet av bil. Huruvida det är ett långt eller kort avstånd tillskolan påverkar inte valet att använda bil. Barns humör varierar beroende på hur de reser(färdmedel) och vart de reser (destination). En skillnad observerades också mellan flickor ochpojkar och mellan olika årskurser där t.ex. fickor påverkades mer negativt av att resa med bil änpojkar. Barn som reser med bil till skolan är minst nöjda (upplevde en lägre grad av kvalitet) ochpå sämre humör (är känslomässigt mindre aktiva) vilket också håller i sig under skoldagen. Att ägnasig åt sociala aktiviteter (konversera med vänner och familj) under resan bidrar till en högre upplevdkvalitet och mer upprymdhet medan barn som ägnat sig åt aktiviteter utan sällskap upplever enhögre grad av stress. Resultaten visar också att barn som använder sin smartphone eller kombinerarolika aktiviteter under resan presterar bättre på kognitivt test.
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Fernández, Abenoza Roberto. "Improving Travel Satisfaction with Public Transport." Licentiate thesis, KTH, Systemanalys och ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-200734.

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The existing link between PT travelers’ satisfaction, ridership and loyalty prove the relevance of improving overall trip satisfaction. The thesis present an array of approaches and methodologies aiming at increasing overall satisfaction with PT door-to-door trips while covering important issues that previous research has failed to address. These knowledge gaps include: disregarding the different needs and priorities of different type of travelers; overlooking the evolution over time and across geographical areas that overall satisfaction and satisfaction with specific service attributes may experience; and, neglecting the importance of access and egress legs. Based on the Swedish customer satisfaction barometer (2001-2013), an investigation of the determinants of PT satisfaction and their evolution over time (I) shows that: a) the deterioration of overall satisfaction with PT in Sweden in recent years is driven by a decrease in satisfaction with customer interface and length of trip time; b) these two service aspects as well as operation are found as key determinants of overall satisfaction which users consistently rate among the least satisfactory. The diversity of needs and priorities of SKT travelers was reduced into 5 distinctive multi-modal travelers’ groups (II). These travelers’ groups exhibited geographical disparities and an in between-groups overall similarity in the importance attached to the service attributes. Nevertheless, some noticeable differences could be observed. The service attributes’ importance levels reveal overall changes in appreciations and consumption goals over time. A number of both normative and heuristic satisfaction aggregation rules are tested on METPEX dataset for different types of trip configurations (III). The results show that normative rules can better reproduce overall travel satisfaction than heuristic rules, indicating that all trip legs need to be considered when evaluating the overall travel experience.
Kontinuerlig urban tillväxt, miljöproblem, konkurrens om begränsat utrymme, längre pendlingsavstånd samt behovet av att främja rättvisa och jämlikhet i samhället är de främsta anledningarna till förbättringar av kollektivtrafikens (KT) tjänster och attraktionskraft för att få fler resenärer att byta från bil till KT och därmed en viktig politisk fråga i många länder över hela världen. Den befintliga kopplingen mellan KT-resenärens tillfredsställelse, antalet passagerare och lojalitet visar betydelsen av att förbättra resans övergripande tillfredsställelse. De tre artiklar som ingår i denna licentiatavhandling presenterar en rad tillvägagångssätt och metoder som syftar till att öka den totala tillfredsställelsen med KT i ”från dörr till dörr”-resor samt täcker viktiga frågor som tidigare forskning har misslyckats med att ta itu med. Dessa kunskapsluckor inkluderar de olika behov och prioriteringar som olika typer av resenärer har, utveckling över tid och över geografiska områden som total tillfredsställelse och tillfredsställelse med specifika serviceattribut kan påverkas av samt försummelsen av resans av- och påstigningsdelar. Baserat på den svenska kundtillfredsställelsebarometern Svensk Kollektivtrafikbarometer (SKT) visar en undersökning av bestämningsfaktorerna för KT- tillfredsställelse och deras utveckling över tiden för KT-användare under åren 2001-2013 att (Artikel I): a) det skett en försämring av den sammanlagda tillfredsställelsen med KT i Sverige under de senaste åren som drivits av en minskning av tillfredsställelsen med kundgränssnittet och resans tid; b) att dessa två serviceaspekter samt drift är helt avgörande för övergripande tillfredsställelse och som resenärer konsekvent graderar bland de minst tillfredsställande. Mångfalden av behov och prioriteringar för SKT-resenärer reducerades till 5 distinkta multimodala resenärsgrupper (Artikel II). Dessa resenärsgrupper uppvisade geografiska skillnader och en i mellan-grupper övergripande likhet i vikt som fästs vid serviceattribut. Likväl kan några märkbara skillnader observeras. Serviceattributens betydelse avslöjar övergripande förändringar i uppskattnings- och konsumtionsmål över tid. De mer frekventa KT-användarsegmenten är mer nöjda över hela spektret och kännetecknas av en mer balanserad fördelning av attributens betydelse, medan en av grupperna – bilpendlare på landsbygden - är markant missnöjda med service- och driftattribut. Ett antal både normativa och heuristiska regler för aggregerad tillfredsställelse testas på METPEX-data (A Measurement Tool to determine the quality of the Passenger EXperience) för olika typer av resekonfigurationer (Artikel III). Detta görs för att förstå hur resenärer kombinerar delresors tillfredsställelse i en övergripande utvärdering av hela resan och för att undersöka den relativa betydelsen av tillfredsställelse med påstignings-, huvud- och avstigningsdel för hela reseupplevelsen i ”från dörr till dörr”-resor. Resultaten visar att normativa regler bättre kan återge övergripande resetillfredsställelse än heuristiska regler, vilket tyder på att alla resans delar måste beaktas när man utvärderar den samlade reseupplevelsen. I synnerhet ger viktning av tillfredsställelse med individuella delresor och de upplevda delresornas restider den bästa predikatorn för övergripande resetillfredsställelse, särskilt vid tillämpning av en väntetidsvikt på 3 eller 4 gånger i fordons- eller gångtid. Denna uppsättning artiklar skulle kunna hjälpa myndigheter att bättre utvärdera och tillgodose resenärernas behov genom att stödja tilldelning av resurser och prioriterandet av åtgärder i den mest effektfulla delen i en ”från dörr till dörr”-resa.
El rápido crecimiento urbano, problemas medioambientales, la competencia por el uso de espacios cada vez más limitados, el aumento de la distancia en los viajes pendulares así como la necesidad de fomentar una sociedad más equitativa e igualitaria, son algunas de las principales razones que hacen de la mejora de los servicios de transporte público (TP) y del trasvase de usuarios del transporte privado motorizado al TP una política clave en muchos países del mundo. La relación existente entre la mejora de la satisfacción del usuario de TP con el incremento de usuarios y de su fidelidad, prueban la importancia de mejorar la satisfacción global del usuario con el viaje. Los tres artículos incluidos en esta tesis de mitad de doctorado, en Suecia Licentiate thesis, presentan un variedad de enfoques y métodos que tienen como objetivo incrementar la satisfacción global con los viajes de puerta a puerta (desde el origen hasta el destino final) en los que el transporte público está involucrado, a la par de cubrir cuestiones importantes que no han abordado estudios previos. Estas lagunas de conocimientos incluyen: ignorar las distintas prioridades y necesidades de distintos tipos de viajeros; pasar por alto que tanto la satisfacción global con el viaje como la satisfacción con los atributos específicos del servicio pueden experimentar cambios a lo largo del tiempo y entre diversas zonas geográficas; y, el obviar la importancia que otras etapas del viaje (acceso y egreso), diferentes a la principal, pueden ejercer sobre la valoración global del viaje. Basado en el barómetro sueco de satisfacción del usuario de transporte público (SKT), se estudian los determinantes de la satisfacción con el TP y su evolución temporal, para usuarios de TP y para el período 2001-2013 (Artículo I). El artículo muestra que: a) el deterioro de la satisfacción global con el TP sueco experimentado en los últimos años se debe a la disminución de la satisfacción con el modo en el que la agencia de TP gestiona las quejas y el trato con los usuarios (customer interface), y de la duración del viaje (length of trip time); b) frequencia y la fiabilidad del servicio (operation) se suman a los dos ya mencionados atributos del servicio como factores determinantes de la satisfacción global con el TP. Son precisamente estos tres atributos los que consistentemente reciben unas valoraciones situadas entre las menos satisfactorias.  Basándose en las características de tipo socio-económico, en las del viaje y en coeficientes de accesibilidad, se obtienen cinco grupos de viajeros multimodales relativamente homogéneos, los cuales ayudan a simplificar la complejidad existente, en términos de necesidades y prioridades, de todos los viajeros suecos - SKT (Artículo II). Los cinco grupos de viajeros exhiben disparidades geográficas y, en general, una semejanza entre grupos en la importancia atribuida a los atributos del servicio. Sin embargo, existen algunas diferencias notorias. A lo largo del tiempo, los niveles de importancia de los atributos del servicio revelan cambios generales en las apreciaciones y objetivos de consumo. Los grupos de viajeros que viajan más frecuentemente con transporte público están, de forma generalizada, más satisfechos con el viaje y muestran una distribución más equilibrada de la importancia dada a los atributos del servicio. Se hace destacable la marcada insatisfacción que uno de los grupos – los automovilistas rurales pendulares (rural motorist commuters)- muestran con los atributos relacionados con la operación (fiabilidad y frequencia). Una serie de reglas de agregación de la satisfacción del viajero, tanto normativas como heurísticas, son examinadas en el conjunto de datos de METPEX (Una herramienta de medición para determinar la calidad de la experiencia del viajero) para distintos tipos de configuraciones de viaje (Artículo III). El objetivo de este artículo es; entender como los viajeros combinan la satisfacción con cada una de las etapas del viaje en su valoración global del viaje, e investigar la importancia relativa que cada una de las tres etapas del viaje (acceso, principal y egreso) tienen sobre la experiencia de un viaje completo de puerta a puerta. Los resultados muestran que, en comparación con las reglas heurísticas, las reglas normativas pueden reproducir de una mejor manera la satisfacción global con el viaje; indicando que todas las etapas del viaje necesitan ser consideradas cuando se evalúa la experiencia global del viaje. En particular la ponderación de la satisfacción con cada una de los segmentos del viaje[1] con la duración percibida para cada una de los segmentos del viaje produce el mejor indicador de la satisfacción global del viaje, especialmente cuando se aplica una penalización por cada minuto de espera equivalente a 3 o 4 veces el tiempo en movimiento y/o caminando. Éste conjunto de artículos pretende ayudar a las operadores y autoridades pertinentes a evaluar y proveer de la mejor manera posible las necesidades de los viajeros mediante la priorización de medidas y asignación de recursos a la parte más relevante del viaje multimodal puerta a puerta.  [1] Un segmento del viaje (trip leg) es la parte más pequeña en la que se descompone un viaje de puerta a puerta. Una etapa del viaje puede estar compuesta de uno o más segmentos del viaje.

QC 20170202

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Kim, Kakyom. "Travel behaviors of U.S. university students travel involvement, push motivations, pull motivations, satisfaction, and destination loyalty /." Diss., Connect to online resource - MSU authorized users, 2006.

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Thesis (Ph. D.)--Michigan State University. Dept. of Community, Agriculture, Recreation, and Resource Studies, 2006.
Title from PDF t.p. (viewed on June 19, 2009) Includes bibliographical references (p. 130-138). Also issued in print.
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Pedersen, Tore. "Affective Forecasting in Travel Mode Choice." Doctoral thesis, Karlstads universitet, Avdelningen för psykologi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-8685.

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The general aim of this thesis was to investigate affective forecasting in the context of public transport. Paper I, Study 1 revealed that non-users of public transport were less satisfied with the services than users. It was hypothesised that non-users were biased in their satisfaction ratings, a claim that was subsequently investigated in Paper I, Study 2, where a field experiment revealed that car users suffer from an impact bias, due to being more satisfied with the services after a trial period than they predicted they would be. To address the question of whether a focusing illusion is the psychological mechanism responsible for this bias, two experiments containing critical incidents were conducted in Paper II. These experiments investigated whether car users exaggerate the impact that specific incidents have on their future satisfaction with public transport. A negative critical incident generated lower predicted satisfaction with public transport, both for car users with a stated intention to change their current travel mode (in Paper II, Study 1) and for car users with no stated intention to change their travel mode (in Paper II, Study 2), which support the hypothesis that the impact bias in car users’ predictions about future satisfaction with public transport is caused by a focusing illusion. Paper III showed that car users misremember their satisfaction with public transport as a result of their recollections of satisfaction with public transport being lower than their on-line experienced satisfaction. Additionally, the desire to repeat the public transport experience is explained only by remembered satisfaction, not by on-line experienced satisfaction. Paper IV investigated whether a defocusing technique would counteract the focusing illusion by introducing a broader context, thereby generating higher predicted satisfaction. A generic defocusing technique, conducted in Paper IV, Study 1, did not generate higher predicted satisfaction, whereas a self-relevant defocusing technique conducted in Paper IV, Study 2 generated higher predicted satisfaction with public transport. Additionally, it was found that car-use habit accounts for the level of predicted satisfaction regardless of defocusing; the stronger the car-use habit, the lower the predicted satisfaction. The conclusions from this thesis are that non-users of public transport rate the services lower than users do, and that car users become more satisfied when using the services than they predicted. These mispredictions are a result of over-focusing on a limited range of aspects in public transport (i.e., a focusing illusion). Car users’ desire to repeat the public transport experience is influenced by their inaccurate memories of the services and not by their actual experiences. However, defocusing techniques may help car users make more accurate predictions about future satisfaction with public transport; this could facilitate a mode switch from using the car to using public transport services more often. Switching to a more sustainable transport mode could be beneficial for the individual and for society.
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Augustine, Sherrine Natahsa. "British Virgin Islands Tourists' Motives to Travel, Destination Image, and Satisfaction." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3859.

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The turbulent events of the world have resulted in a decline in the number of travelers since 2011. Nevertheless, approximately one billion international tourists still travel annually.Tourist activity plays an important role in the global economic activity. The purpose of this correlational study was to examine if a relationship exists between destination images, push and pull motives to travel, and tourists' satisfaction. The target population consisted of noncitizen and nonresident tourists of the British Virgin Islands (BVI) between March 2017 and April 2017. Oliver's expectancy-disconfirmation theory that the individual will act in a particular way because the expectation that a certain outcome follows the act formed the theoretical framework for this study. Data were collected through a self-developed paper survey using existing Likert-scale questions based on prior research to measure the study variables. A convenience sample of 257 noncitizen and nonresident tourists of the BVI resulted in 247 participants with useable responses. Standard multiple regression analysis determined whether there was a relationship between destination image, push and pull motives to travel, and BVI tourists' satisfaction. The results indicated the 2 predictors, destination image and push and pull motives to travel, accounted for approximately 17% of the variation in tourist satisfaction (R2= .166, F(2,244)= 24.233, p<.001). Either destination image and push and pull motives to travelor both predictors had a significant relationship with tourist satisfaction. The implications for positive social change include employment opportunities through various tourism sectors and for the future development of tourism profitability and sustainability benefiting the local community.
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Mak, Kai-ming Leo. "A study of Hong Kong travellers' perception on air travel industry /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18837402.

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Schoefer, Klaus. "Customer evaluations of service failure and recovery encounters : the case of travel and tourism services." Thesis, University of Nottingham, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.251754.

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Sukmayasa, I. Made. "Satisfaction with travel scale before and after implementing new improvement : (Study Case Karlstadsbuss)." Thesis, Karlstads universitet, Handelshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-35683.

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Le, Roux Ignus. "The influence of online travel agent performance on customer satisfaction levels at a selected hotel." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/3105.

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Tourism is an international industry; constant evolution is taking place in the marketing of tourism products and the expectation levels of hotel guests. Online Travel Agents have become more dominant in recent years. This dominance has been assisted by travellers’ more frequent use of the internet to search for information, by the bundling of heterogeneous products and by these agents’ use of the social media. Guest satisfaction levels and expectations are impacted by changes in lifestyle, reasons for travel and the information accessed prior to making their reservations. The basis of this study was establishing the impact of the information supplied by Online Travel Agents on guest satisfaction levels at The Monarch Hotel. The evolution and function of the tourism distribution channel and the factors affecting guest satisfaction and its measurement were explored.
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Mills, Juline E. "An analysis, instrument development, and structural equation modeling of customer satisfaction with online travel services." Full text available, 2002. http://images.lib.monash.edu.au/ts/theses/millsje.pdf.

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Books on the topic "Travel satisfaction"

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Antipova, Anzhelika. Urban Environment, Travel Behavior, Health, and Resident Satisfaction. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-74198-7.

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Montana. Dept. of Transportation. 2004 MDT Engineering Division consumer satisfaction survey. Helena, Mont: MDT Engineering Division, 2004.

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Reddick, Andrew. High hopes and low standards!: The life and times of airline travel in Canada. Ottawa, Ont: Public Interest Advocacy Centre, 2001.

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Floyd, Joe W. Perceptions of highway maintenance in Montana in 2006: The results of a telephone survey : final report. [Helena: Montana Department of Transportation], 2006.

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James, Walter H. Joys and sorrows of an automobilist: Being an authentic account of the writer's experiences written for his own satisfaction but free to be read by anyone who wants to read it. Mount Shasta, CA: Earth Heart, 1992.

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Airline and airport holiday travel preparations: Hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Tenth Congress, first session, November 15, 2007. Washington: U.S. G.P.O., 2007.

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McFerrin, Peters Diane, ed. The Customer comes second: And other secrets of exceptional service. New York: William Morrow, 1994.

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Rosenbluth, Hal F. The customer comes second: And other secrets of exceptional service. New York: Morrow, 1992.

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McFerrin, Peters Diane, ed. The customer comes second: Put your people first and watch 'em kick butt. New York: HarperBusiness, 2002.

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Rosenbluth, Hal F. El cliente no es lo primero. Buenos Aires: Editorial Atlantida, 1992.

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Book chapters on the topic "Travel satisfaction"

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Abou-Zeid, Maya, and Moshe Ben-Akiva. "Satisfaction and Travel Choices." In Handbook of Sustainable Travel, 53–65. Dordrecht: Springer Netherlands, 2013. http://dx.doi.org/10.1007/978-94-007-7034-8_4.

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Mokhtarian, Patricia L., and Ram M. Pendyala. "Travel Satisfaction and Well-Being." In Applying Quality of Life Research, 17–39. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-76623-2_2.

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Silva, Osvaldo, Teresa Medeiros, Ana Isabel Moniz, Licínio Tomás, Sheila Furtado, and Joaquim Ferreira. "Tourists’ Characteristics, Travel Motivation and Satisfaction." In Advances in Tourism, Technology and Smart Systems, 427–36. Singapore: Springer Singapore, 2019. http://dx.doi.org/10.1007/978-981-15-2024-2_38.

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Mills, Juline E., and Alastair M. Morrison. "Measuring Customer Satisfaction with Online Travel." In Information and Communication Technologies in Tourism 2003, 10–19. Vienna: Springer Vienna, 2003. http://dx.doi.org/10.1007/978-3-7091-6027-5_2.

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Jun, Soo Hyun, Heather J. Hartwell, and Dimitrios Buhalis. "Impacts of the Internet on Travel Satisfaction and Overall Life Satisfaction." In Handbook of Tourism and Quality-of-Life Research, 321–37. Dordrecht: Springer Netherlands, 2011. http://dx.doi.org/10.1007/978-94-007-2288-0_19.

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Yavuz, Nevin, Serkan Olgaç, Semra Günay Aktaş, and Yeliz Mert Kantar. "Passenger Satisfaction in European Airports." In Travel and Tourism: Sustainability, Economics, and Management Issues, 223–37. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-10-7068-6_14.

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Antipova, Anzhelika. "The Relationship Between Urban Environment and Travel Behavior." In Urban Environment, Travel Behavior, Health, and Resident Satisfaction, 205–66. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-74198-7_5.

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Medeiros, Teresa, Osvaldo Silva, Sheila Furtado, Ana Moniz, Virgílio Vieira, and Licínio Tomás. "Health Perception, Travel Concerns, and Senior Tourist Satisfaction." In Advances in Tourism, Technology and Smart Systems, 405–14. Singapore: Springer Singapore, 2019. http://dx.doi.org/10.1007/978-981-15-2024-2_36.

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Rodrigues, Helena, Ana Brochado, and Michael Troilo. "Listening to the murmur of water: essential satisfaction and dissatisfaction attributes of thermal and mineral spas." In Travel and Lifestyle, 117–29. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003243823-10.

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Antipova, Anzhelika. "Introduction." In Urban Environment, Travel Behavior, Health, and Resident Satisfaction, 1–33. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-74198-7_1.

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Conference papers on the topic "Travel satisfaction"

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Dutta, Kirti, Ajay Kumar, and Terjani Goyal. "Online Travel Service Aggregators and Customer Satisfaction." In 2020 International Conference on Computation, Automation and Knowledge Management (ICCAKM). IEEE, 2020. http://dx.doi.org/10.1109/iccakm46823.2020.9051546.

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Hoch, Nicklas, Kevin Zemmer, Bernd Werther, and Roland Y. Siegwart. "Electric vehicle travel optimization-customer satisfaction despite resource constraints." In 2012 IEEE Intelligent Vehicles Symposium (IV). IEEE, 2012. http://dx.doi.org/10.1109/ivs.2012.6232240.

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Syahputri, Jeanly, Tri Basuki Joewono, and Dimas B. E. Dharmowijoyo. "Investigating the Role of Activity-Travel Participation on Daily Travel Satisfaction in Bandung Metropolitan Area." In 2nd International Symposium on Transportation Studies in Developing Countries (ISTSDC 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aer.k.200220.019.

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Zhang, Zihe, Yuanqing Wang, and Yanan Gao. "Travel Satisfaction with Public Transport in Xi’an, China: The Influence of Service Quality, Travel Time, and Mood." In 18th COTA International Conference of Transportation Professionals. Reston, VA: American Society of Civil Engineers, 2018. http://dx.doi.org/10.1061/9780784481523.089.

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Simarmata, Juliater, Yuliantini Yuliantini, and Yulianti Keke. "The Influence of Travel Agent, Infrastructure and Accommodation on Tourist Satisfaction." In International Conference on Tourism, Gastronomy, and Tourist Destination (ICTGTD 2016). Paris, France: Atlantis Press, 2017. http://dx.doi.org/10.2991/ictgtd-16.2017.55.

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Lončarić, Dina, Marina Perišić Prodan, and Jasmina Dlačić. "CO-CREATING TOURIST EXPERIENCES TO ENHANCE CUSTOMER LOYALTY AND TRAVEL SATISFACTION." In Tourism in Southern and Eastern Europe 2017: Tourism and Creative Industries: Trends and Challenges. University of Rijeka, Faculty of Tourism and Hospitality Management, 2017. http://dx.doi.org/10.20867/tosee.04.43.

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Putri, Yulia Hamdaini, and Suhartini Karim. "The Effect of Gamification on User Satisfaction on Online Travel Agent." In 5th Sriwijaya Economics, Accounting, and Business Conference (SEABC 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200520.060.

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Chandra, Yakob Utama, Ernawaty, and Michael Jhonsons. "Customer Satisfaction Comparison: Travel Agent ECommerce vs Airlines E-Ticketing in Indonesia." In 2019 International Conference on Computer, Control, Informatics and its Applications (IC3INA). IEEE, 2019. http://dx.doi.org/10.1109/ic3ina48034.2019.8949579.

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Drissi, Youssef, Markus Ettl, Annalisa Gentile, Scott Mcfaddin, Petar Ristoski, and Wei Sun. "Analyzing the Impact of Complaints on Customer Satisfaction in the Travel Industry." In Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences, 2022. http://dx.doi.org/10.24251/hicss.2022.235.

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Wu, Jiahao, and Fenghong Wang. "Research on Factors Affecting Travel Satisfaction of Airport Parent-child Group Based on ISM." In Proceedings of the 2nd International Conference on Contemporary Education, Social Sciences and Ecological Studies (CESSES 2019). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/cesses-19.2019.228.

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Reports on the topic "Travel satisfaction"

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Han, Siyuan, and Helen Koo. Anti-Theft Travel Bag Design: Advantage, Interest, and Satisfaction. Ames: Iowa State University, Digital Repository, 2013. http://dx.doi.org/10.31274/itaa_proceedings-180814-459.

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Clark, Andrew E. Les indicateurs de la satisfaction au travail. Organisation for Economic Co-Operation and Development (OECD), January 1998. http://dx.doi.org/10.1787/135007820512.

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Dy, Sydney M., Julie M. Waldfogel, Danetta H. Sloan, Valerie Cotter, Susan Hannum, JaAlah-Ai Heughan, Linda Chyr, et al. Integrating Palliative Care in Ambulatory Care of Noncancer Serious Chronic Illness: A Systematic Review. Agency for Healthcare Research and Quality (AHRQ), February 2020. http://dx.doi.org/10.23970/ahrqepccer237.

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Objectives. To evaluate availability, effectiveness, and implementation of interventions for integrating palliative care into ambulatory care for U.S.-based adults with serious life-threatening chronic illness or conditions other than cancer and their caregivers We evaluated interventions addressing identification of patients, patient and caregiver education, shared decision-making tools, clinician education, and models of care. Data sources. We searched key U.S. national websites (March 2020) and PubMed®, CINAHL®, and the Cochrane Central Register of Controlled Trials (through May 2020). We also engaged Key Informants. Review methods. We completed a mixed-methods review; we sought, synthesized, and integrated Web resources; quantitative, qualitative and mixed-methods studies; and input from patient/caregiver and clinician/stakeholder Key Informants. Two reviewers screened websites and search results, abstracted data, assessed risk of bias or study quality, and graded strength of evidence (SOE) for key outcomes: health-related quality of life, patient overall symptom burden, patient depressive symptom scores, patient and caregiver satisfaction, and advance directive documentation. We performed meta-analyses when appropriate. Results. We included 46 Web resources, 20 quantitative effectiveness studies, and 16 qualitative implementation studies across primary care and specialty populations. Various prediction models, tools, and triggers to identify patients are available, but none were evaluated for effectiveness or implementation. Numerous patient and caregiver education tools are available, but none were evaluated for effectiveness or implementation. All of the shared decision-making tools addressed advance care planning; these tools may increase patient satisfaction and advance directive documentation compared with usual care (SOE: low). Patients and caregivers prefer advance care planning discussions grounded in patient and caregiver experiences with individualized timing. Although numerous education and training resources for nonpalliative care clinicians are available, we were unable to draw conclusions about implementation, and none have been evaluated for effectiveness. The models evaluated for integrating palliative care were not more effective than usual care for improving health-related quality of life or patient depressive symptom scores (SOE: moderate) and may have little to no effect on increasing patient satisfaction or decreasing overall symptom burden (SOE: low), but models for integrating palliative care were effective for increasing advance directive documentation (SOE: moderate). Multimodal interventions may have little to no effect on increasing advance directive documentation (SOE: low) and other graded outcomes were not assessed. For utilization, models for integrating palliative care were not found to be more effective than usual care for decreasing hospitalizations; we were unable to draw conclusions about most other aspects of utilization or cost and resource use. We were unable to draw conclusions about caregiver satisfaction or specific characteristics of models for integrating palliative care. Patient preferences for appropriate timing of palliative care varied; costs, additional visits, and travel were seen as barriers to implementation. Conclusions. For integrating palliative care into ambulatory care for serious illness and conditions other than cancer, advance care planning shared decision-making tools and palliative care models were the most widely evaluated interventions and may be effective for improving only a few outcomes. More research is needed, particularly on identification of patients for these interventions; education for patients, caregivers, and clinicians; shared decision-making tools beyond advance care planning and advance directive completion; and specific components, characteristics, and implementation factors in models for integrating palliative care into ambulatory care.
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