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Journal articles on the topic 'Travel agents'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 August 2024

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1

Garg, Vipin. "Impact of Online Travel Portals on Conventional Travel Agents: A Review." Journal of Advanced Research in Operational and Marketing Management 05, no. 02 (October 29, 2022): 6–12. http://dx.doi.org/10.24321/2582.5399.202202.

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2

Hoxter, A. Lee, David Lester, Yardley Kulak, and Joy K. Moll. "Travel Destinations and Personality in Travel Agents." Psychological Reports 61, no. 3 (December 1987): 886. http://dx.doi.org/10.2466/pr0.1987.61.3.886.

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3

Medina-Muñoz, Diego R., Juan Manuel García-Falcón, and Rita D. Medina-Muñoz. "Hotels and Travel Agents." Cornell Hotel and Restaurant Administration Quarterly 43, no. 3 (June 2002): 46–52. http://dx.doi.org/10.1177/0010880402433004.

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4

Butler, David L., Perry L. Carter, and Stanley D. Brunn. "African-American travel agents." Annals of Tourism Research 29, no. 4 (October 2002): 1022–35. http://dx.doi.org/10.1016/s0160-7383(02)00022-1.

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5

Klenosky, David B., and Richard E. Gitelson. "Travel agents’ destination recommendations." Annals of Tourism Research 25, no. 3 (July 1998): 661–74. http://dx.doi.org/10.1016/s0160-7383(98)00011-5.

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6

Shimell, Paul. "Networking for travel agents." Data Processing 27, no. 2 (March 1985): 46–47. http://dx.doi.org/10.1016/0011-684x(85)90019-x.

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7

Schulz, Christopher. "Hotels and Travel Agents." Cornell Hotel and Restaurant Administration Quarterly 35, no. 2 (April 1994): 44–50. http://dx.doi.org/10.1177/001088049403500217.

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8

W., G. "Travel Agents Like Boulders." Cornell Hotel and Restaurant Administration Quarterly 36, no. 1 (February 1995): 9. http://dx.doi.org/10.1177/001088049503600103.

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9

Bordon, Yvonne. "Travel agents for two." Nature Reviews Immunology 11, no. 2 (January 25, 2011): 77. http://dx.doi.org/10.1038/nri2927.

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10

Lovelock, Brent. "Ethical travel decisions travel agents and human rights." Annals of Tourism Research 35, no. 2 (April 2008): 338–58. http://dx.doi.org/10.1016/j.annals.2007.08.004.

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11

Chen, Chiang-Ming, and Kuo-Liang Chang. "The influence of travel agents on travel expenditures." Annals of Tourism Research 39, no. 2 (April 2012): 1258–63. http://dx.doi.org/10.1016/j.annals.2012.01.005.

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12

Lam, Terry, and Hanqin Qiu Zhang. "Service quality of travel agents: the case of travel agents in Hong Kong." Tourism Management 20, no. 3 (June 1999): 341–49. http://dx.doi.org/10.1016/s0261-5177(98)00118-6.

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13

Harper, Susan. "Health advice through travel agents." Nursing Standard 18, no. 48 (August 11, 2004): 31. http://dx.doi.org/10.7748/ns.18.48.31.s49.

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14

Dunfee, Thomas W., and Bruce M. Black. "Ethical issues confronting travel agents." Journal of Business Ethics 15, no. 2 (February 1996): 207–17. http://dx.doi.org/10.1007/bf00705588.

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15

W., G. "Travel Agents: Value-Added Service." Cornell Hotel and Restaurant Administration Quarterly 36, no. 5 (October 1995): 11. http://dx.doi.org/10.1177/001088049503600506.

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Ni Luh Ayu Feby Handayani, I Ketut Sutama, Ni Putu Wiwiek Ary Susyarini, Putu Yunita Wacana Sari, and I Made Sudiarta. "The Contribution of Online and Offline Travel Agent Reservations to Increase Room Occupancy at The Westin Resort Nusa Dua, Bali." International Journal of Travel, Hospitality and Events 2, no. 3 (October 24, 2023): 248–63. http://dx.doi.org/10.56743/ijothe.v2i3.303.

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Purpose: This research focuses on the contribution of room reservations and occupancy. The problem under investigation is to compare the contributions of online and offline travel agents to room occupancy. This study aimed to determine the magnitude and comparison of the gift of online and offline travel agents to room occupancy at The Westin Resort Nusa Dua, Bali. Research methods: Data were collected using observation, documentation, and a literature study with a quantitative and qualitative descriptive approach. Results and discussion: The results of this study indicate that in 2018 online travel agents contributed 36,88% and offline travel agents contributed 23.74% of the total room occupancy for a year, 78.95%; in 2019, online travel agents contributed 38.55%, and offline travel agents contributed 24.69% of the total room occupancy for a year 84.39%, and in 2020 online travel agents contributed 34.04% and offline travel agents contributed 23.34% of the total room occupancy for a year 19.25%. Implication: Based on that, it shows that reservations through online travel agents have a more significant contribution than offline travel agents. Online and offline Travel Agents with the most dominant assistance were Citrip, with a 9% donation, and Kliknbook and Mandira, contributing 3%. During the COVID-19 pandemic, the gift of online and offline travel agents decreased significantly due to many cancellations. Keywords: reservation, online travel agent, offline travel agent, room occupancy.

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17

Indiani, Ni Luh. "Pengaruh Kualitas Layanan Terhadap Kepuasan, Kepercayaan Dan Loyalitas Pelanggan Travel Agent Di Kabupaten Badung." Jurnal Ilmiah Satyagraha 2, no. 2 (June 8, 2020): 133–51. http://dx.doi.org/10.47532/jis.v2i2.69.

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The development of increasingly advanced technology has an important influence in the tourism service industry, namely the utilization of internet technology in the process of booking tour and travels through online travel agents. Conventional travel agents are increasingly being abandoned as travelers turn to online travel agents. Under these conditions conventional travel agents need to make a number of efforts to keep customers in order to survive. This study aims to analyze the effect of service quality on satisfaction, trust and loyalty of travel agent customers in Badung regency.Research respondents are domestic and foreign customers who use travel agent services in Badung regency, as many as 70 respondents. Data collection was done through survey using questionnaire. Testing research hypothesis using Partial Least Square (PLS).The result of the research shows that 1) the quality of service has positive and significant effect to customer satisfaction, trust and loyalty, 2) customer satisfaction has positive and insignificant effect to customer loyalty, 3) customer trust has negative and insignificant effect to customer loyalty, 4) satisfaction and customer trust does not mediate the influence of service quality on customer loyalty.Travel agent in Badung regency should improve and pay attention to the indicators supporting the satisfaction, trust and customer loyalty so that customers are not easy to switch to competitors.

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18

Suniarti, Ni Made, and Ni Nyoman Menuh. "PENGARUH RESERVASI MELALUI ONLINE TRAVEL AGENT DAN OFFLINE TRAVEL AGENT TERHADAP TINGKAT HUNIAN KAMAR." Forum Manajemen 17, no. 1 (February 21, 2019): 82–89. http://dx.doi.org/10.61938/fm.v17i1.322.

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Room bookings can be done through online travel agents or offli ne travel agents where these both agents can offer attractive offers both in terms of price and benefits obtained by the customer. The purpose of this research is to knowing the effect of reservations through online travel agents and offline travel agents on the level of room occupancy. The results of this research indicate that based on the results of the F-test there is a significant and significant effect between reservation through online travel agent and offline travel agent to the level of room occupancy. Based on the partial calculation between the variables X1 and Y there is a significant and significant influence between reservations through online travel agents on the level of room occupancy. The variables X2 and Y have a significant and significant influence between reservations through offline travel agents partially on the level of room occupancy.

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19

Kurtböke, İpek, and Laura Bowater. "Microbial diseases of travel." Microbiology Australia 37, no. 4 (2016): 157. http://dx.doi.org/10.1071/ma16053.

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The November 2016 special issue of the Microbiology Australia is the first joint one with the Microbiology Society of the UK. Deciding on an appropriate theme for this issue, the 'Microbial Diseases of Travel' was a relatively straightforward task and a direct 'fallout' from the geographical distance that separates our two societies. In the recorded history of mankind, travel has been one of the most effective means of disseminating infectious diseases throughout and among different populations. Explorers carried with them, many infectious agents such as influenza, measles, small pox, typhus and yellow fewer resulting in devastating consequences for the indigenous populations that they encountered on their travels. Nowadays, with the current explosive rates and speed of travel the consequences of carrying infectious agents continue to be significantly detrimental to human, animal and crop populations even with our understanding of effective public health measures. Exposure to disease causing agents carried on wild animals can also be a potent force in the emergence of disease on travellers' return to their home country. In addition, migratory animals and birds can bring disease into far away countries as illustrated by the avian influenza.

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20

Stephen, Victoria. "EFFECTS OF AIRLINES ZERO COMMISSION ON THE PERFOMANCE OF TRAVEL AGENTS: A SURVEY OF AIR TRAVEL AGENTS IN NAIROBI CBD." American Journal of Strategic Studies 1, no. 1 (March 29, 2022): 1–24. http://dx.doi.org/10.47941/ajss.800.

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Purpose: The study was an assessment of the effects of airline zero commission on the performance of travel agents. Methodology: A descriptive survey of air travel agents in Nairobi CBD was taken. A population of 350 travel agents was identified out of which a sample of (35) 10% were randomly selected. Results: Findings indicate that travel agents had been affected by the Zero commission. Their profitability, customer satisfaction, employee morale and internal processes were affected negatively. Findings also indicated that charging fees, cost leadership, differentiation, specializing in geographical areas or becoming niche players for specific leisure products, improvement in customer service and increased marketing and communication , expansion of the product base , strategic partnership and external linkages with other service providers were some of the strategic responses being adopted by travel agents. Findings also indicated that Travel agents have increased investment in financial resources, human resources, knowledgeable and creative workforce, and improvement in brand name, a unifying corporate culture, robust IT infrastructure and corporate governance as an effort to recover from the zero commission problems. The study recommends that the travel agents continue using generic strategies and tailor-made strategic responses as this would help them to deal with the problem of zero commission. In addition, the travel agents should also differentiate their products in order to attract more customers. The travel agents also need to continue charging fees and ensure that they deliver good customer service to travelers. Unique Contribution to Theory and Practice: The study recommends that the travel agents continue using generic strategies and tailor-made strategic responses as this would help them to deal with the problem of zero commission. In addition, the travel agents should also differentiate their products in order to attract more customers. The travel agents also need to continue charging fees and ensure that they deliver good customer service to travelers.

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Ni Kadek Masita Hardiani, Budi Susanto, I Ketut Astawa, Nyoman Mastiani Nadra, Made Sudiarta, and Ni Made Sudarmini. "Analysis of Online and Offline Travel Agents’ Contribution to Room Occupancy." International Journal of Travel, Hospitality and Events 1, no. 2 (May 1, 2022): 83–95. http://dx.doi.org/10.56743/ijothe.v1i2.10.

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ABSTRACT Purpose: The aims of this study are to know the contribution of Online Travel Agents and Offline Travel Agents to room occupancy at a hotel in Denpasar, Bali, Indonesia, and to find out the comparison of contribution from Online Travel Agents and Offline Travel Agents to room occupancy at the hotel. Research methods: Data collection methods used are observation, interview, and study documentation. The analysis technique used is quantitative analysis, qualitative analysis, and descriptive statistics from secondary data. The stages of the data analysis technique start from the classical assumption test, multiple regression analysis, hypothesis testing using SPSS 21 program, and descriptive statistical techniques. Results and discussion: The results of this study indicate that the t count value of the online travel agent contribution is greater than the t table (4.280> 1.692). Meanwhile, the t count value of the contribution of the offline travel agent also has a greater value than the t table (4,280> 1,692). Based on the data obtained, the contribution of the Online Travel Agent and Offline Travel agents from 2017 to 2019 has fluctuated every year. Implication: The contribution to the development of the Online Travel Agents has increased every year, while the contribution of Offline Travel Agents has decreased in 2019. However, the largest contribution still comes from the Offline Travel Agent. In an effort to increase room occupancy, the hotel should further expand the collaboration networking with Online Travel Agents to increase the contribution that can be generated by Online Travel Agents. Keywords: online, offline, travel agent, room occupancy.

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22

Stephen, Victoria Mwende. "EFFECTS OF AIRLINES ZERO COMMISSION ON THE PERFOMANCE OF TRAVEL AGENTS: A SURVEY OF AIR TRAVEL AGENTS IN NAIROBI CBD." American Journal Of Strategic Studies 1, no. 1 (February 14, 2017): 1–21. http://dx.doi.org/10.47941/ajss.108.

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Purpose: The study was an assessment of the effects of airline zero commission on the performance of travel agents.Methodology: A descriptive survey of air travel agents in Nairobi CBD was taken. A population of 350 travel agents was identified out of which a sample of (35) 10% were randomly selected.Results: Findings indicate that travel agents had been affected by the Zero commission. Their profitability, customer satisfaction, employee morale and internal processes were affected negatively. Findings also indicated that charging fees, cost leadership, differentiation, specializing in geographical areas or becoming niche players for specific leisure products, improvement in customer service and increased marketing and communication , expansion of the product base , strategic partnership and external linkages with other service providers were some of the strategic responses being adopted by travel agents. Findings also indicated that Travel agents have increased investment in financial resources, human resources, knowledgeable and creative workforce, and improvement in brand name, a unifying corporate culture, robust IT infrastructure and corporate governance as an effort to recover from the zero commission problems. The study recommends that the travel agents continue using generic strategies and tailor made strategic responses as this would help them to deal with the problem of zero commission. In addition, the travel agents should also differentiate their products in order to attract more customers. The travel agents also need to continue charging fees and ensure that they deliver good customer service to travellers.Policy recommendation:The study recommends that the travel agents continue using generic strategies and tailor made strategic responses as this would help them to deal with the problem of zero commission. In addition, the travel agents should also differentiate their products in order to attract more customers. The travel agents also need to continue charging fees and ensure that they deliver good customer service to travelers.

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23

Siebenaler, C., and David L. Groves. "Travel Agents and Their Survival Thomas." Journal of Human Resources in Hospitality & Tourism 1, no. 1 (January 2002): 1–16. http://dx.doi.org/10.1300/j171v01n01_01.

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24

King, Brian. "British tour operators and travel agents." International Journal of Hospitality Management 4, no. 2 (January 1985): 92. http://dx.doi.org/10.1016/0278-4319(85)90029-5.

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25

Humphreys, IM. "Travel agents and regional air services." Journal of Air Transport Management 1, no. 3 (September 1994): 151–60. http://dx.doi.org/10.1016/0969-6997(94)90036-1.

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26

Marmul, Larisa, Iryna Romanіuk, and Oksana Marchenko. "Organisation of accounting for travel agents." University Economic Bulletin, no. 58 (September 28, 2023): 54–60. http://dx.doi.org/10.31470/2306-546x-2023-58-54-60.

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The subject of the study is the organisation of accounting for agents in the tourism market and its improvement. The purpose of the article is to identify the activity of agents in the market of tourist services mainly as intermediary and to substantiate, accordingly, the specifics of the organisation and implementation of its accounting, as well as the peculiarities of tax accounting. The methodological basis of the article is based on the following methods: monographic, historical, system-structural analysis and synthesis, accounting, economic comparisons and generalisations. Results of the article. It is determined that travel agents belong to the largest group of providers of tourist services to the population and taxpayers. Therefore, the organisation of accounting is an important component of their activities. The article identifies the problems of accounting related to the nature of the activity (main or intermediary) and its identification, as well as the tax status of travel agents and tour operators. This made it possible to summarise the registers and accounts that can be used in accounting; to classify travel agents as certain classes of taxpayers; and to propose areas for automating accounting work. Ultimately, this will facilitate the receipt of systematic, unbiased information about activities, its provision and effective management decisions on development and competitiveness. Field of application of results. The content and conclusions of the article can be used in the educational process of higher education institutions for the training of students of tourism profile; in the activities of tourism market agents. Conclusions. The organisation and implementation of accounting by travel agents is determined by the content of their activities as mainly intermediary; the predominant number of recorded revenues as transit; taxation of their own income and accounting for taxes at the time of income. This determines a clear and rather limited set of accounts and sub-accounts for accounting entries of the main activity. For tax accounting, it remains important to establish the moment of receipt of own income to choose the options for calculating taxes; to take into account the amount of income to classify travel agents as a particular class of taxpayers. In the future, the improvement of travel agents' accounting should be based on the use of automation, software, and other digital technologies.

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Devasena, S. Valli. "Influence of Education on Travel Agencies' E-Business." International Journal of Information Systems and Social Change 5, no. 2 (April 2014): 32–38. http://dx.doi.org/10.4018/ijissc.2014040104.

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The success of Travel Agency e business depends on the Educational level of its agents. Because a travel agents job involves not only making sales but also gathering information, researching travel products, analyzing options, and making recommendations, for these reasons, travel agents are often referred to travel Consultants or travel counselors. The main products of a travel agency are transportation accommodation and packaged vacations. Airline tickets are the primary products line of most travel agencies. To cope up with the changing environment, education plays an important role.

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Elbaz, Ahmed Mohamed, Gomaa Mohamed Agag, and Nasser Alhamar Alkathiri. "How ability, motivation and opportunity influence travel agents performance: the moderating role of absorptive capacity." Journal of Knowledge Management 22, no. 1 (January 8, 2018): 119–41. http://dx.doi.org/10.1108/jkm-07-2017-0308.

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Purpose This study aims to examine the influence of the three dimensions of travel agents’ manager competencies – ability, motivation and opportunity seeking – on knowledge transfer and travel agents’ performance. In addition, the study investigates how employee’s absorptive capacity moderates the effects of managers’ competencies on knowledge received by the employees and moderates the effects of knowledge received by the employees on travel agents’ performance. Design/methodology/approach A positivist research philosophy was adopted with a quantitative approach, in which quantitative data were gathered based on questionnaires to tackle different stages of the study. To test the hypotheses, a self-administrated face-to-face survey of about 42 questions, launched on November 7, 2016, was used to compile response from top and medium management Category A travel agents operating in Egypt. Findings Based on a sample of 577 travel agents’ frontline employees, the results showed that the three dimensions of travel agents’ competencies have a positive effect on knowledge received by the employee. Findings further indicated that knowledge received by employee mediates the link between these three competencies and travel agents’ performance. The link between the competencies and knowledge received by the employee was found to be positively moderated by employee absorptive capacity. Moreover, these findings suggested that the relationship between knowledge received and travel agents’ performance is stronger when employees’ absorptive capacity is greater. Research limitations/implications This study is bound by certain limitations that also provide fertile grounds for further research. First, the study examined how an employee’s absorptive capacity moderates the effects of managers’ competencies on knowledge received by the employees and moderates the effects of knowledge received by the employees on travel agents’ performance. However, innovation as a dependent variable can be investigated. Second, one limitation is that the study is restricted to Category A travel agents only in Greater Cairo. Third, examining the antecedents of ability, motivation and opportunity seeking to transfer knowledge is also important. Practical implications It is important for travel agents, owners, managers and employees to acknowledge absorptive capacity as a critical component for organizations to sustain, grow and compete. Travel agents can also take steps to develop their employees’ absorptive capacity. Doing so would further enhance the success of knowledge, employees and travel agents’ performance. Also, travel agents’ top management has to ensure their employees’ absorbing knowledge, identifying and recognizing external knowledge, processing and understanding it, combining it with existing knowledge and applying the new knowledge to commercial ends. Hence, the development of absorptive capacity contributes to a travel agent’s achievement of competitive advantage. Originality/value This study contributes to the literature by expanding the extant literature on knowledge transfer and absorptive capacity by investigating the influence of travel agents’ manager competencies – ability, motivation and opportunity seeking – for knowledge transfer in the Egyptian context. In addition, it investigates the direct effects of the three dimensions of travel agents’ manager competencies – ability, motivation and opportunity seeking – for knowledge transfer. Finally, the paper investigates how employee’s absorptive capacity moderates the effects of managers’ competencies on knowledge received by the employees and moderates the effects of knowledge received by the employees on travel agents’ performance

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Harris, C. B., and P. D. Welsby. "Health Advice and the Traveller." Scottish Medical Journal 45, no. 1 (February 2000): 14–16. http://dx.doi.org/10.1177/003693300004500105.

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We studied advice given by travel agents, the experiences of recent travellers, and the hidden costs for travellers to Kenya. There was a wide range of advice given by United Kingdom travel agents, much of it at variance with advice given by other travel agents and much of it incorrect. Nevertheless travel agents have a responsibility to give advice because they are often the only point of contact for health advice.

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Kumar, Jeetesh, V. S. S. Shreya, and Rupam Konar. "Exploring the Factors Influencing the Selection of Traditional Travel Agencies: A Case of Banjarmasin, Indonesia." ASEAN Journal on Hospitality and Tourism 19, no. 2 (September 8, 2021): 142–57. http://dx.doi.org/10.5614/ajht.2021.19.2.05.

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Highly developed online facilities by travel agents have grown drastically over the past years. Internet is taking over the businesses of traditional travel agents in their existing as well as emerging markets. Due to the dynamic and diverse nature of technology, the travellers are seeking to optimize their travel attitude in an effective manner while implicating several threats. Amidst all changes, this study investigated the attitude of Indonesian travellers visiting traditional travel agents. A self-administrated online survey was used to collect the data from local travellers of Banjarmasin, Indonesia. A sample of 277 respondents showed a significant relationship between the expertise of travel agents, handling capacity, technological adoption towards visiting traditional travel agents. Interestingly, the social interaction factor has no significant influence. Further, the analysis identified that secure transaction shows a partial mediating effect between travellers visiting traditional travel agents and their habitual selection behaviour. The results of the study indicate that Indonesian travellers have an overall positive attitude towards traditional travel agencies due to their expertise and handling capacity of travel services. An important finding reveals transactional security as a vital factor in habitual selection behaviour of Indonesian travellers. In future, there is a necessity for a holistic approach towards the understanding of both demand and supply perspectives of travel services.

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Wirawan, I. M. A., D. N. Wirawan, N. M. D. Kurniasari, and K. T. P. Merati. "Travel agent and tour guide perceptions on travel health promotion in Bali." Health Promotion International 35, no. 1 (January 21, 2019): e43-e50. http://dx.doi.org/10.1093/heapro/day119.

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Summary The increasing number of travelers to Bali has been accompanied by the increased risks of travel-related health problems. Travel agents and tour guides are in a key position to inform travelers about these matters; nonetheless, little evidence was found on their role in the promotion of travel health. This article aims to assess travel agent and tour guide perceptions on their possible involvement in promoting travel health measures in Bali. A cross-sectional study was conducted between July and October 2015, involving 500 respondents (250 travel agents and 250 tour guides), who were chosen systematically from the Bali-based members of the Association of the Indonesian Tours and Travel Agencies. Data were collected using questionnaires, and perception indicators were developed using concepts from social learning theory and health belief model. Both groups have good levels of knowledge of general travel health issues, with mean percentages (SD) of 67.1 (11.9) and 66.2 (10.0) for travel agents and tour guides, respectively. Tour guides were more likely than travel agents to deliver information on health risks [PR (95%CI) = 1.31 (1.10–1.56); p = 0.003]; and on safety hazards during travel [PR (95%CI) = 1.22 (1.01–1.46), p = 0.04]. Overall, the majority of respondents (>68%) have positive and very positive perceptions of possible involvement in travel health and safety programs, although tour guides have statistically better perceptions (z = −2.2, p = 0.03). Based on perception levels, previous experiences and levels of knowledge, travel agents and tour guides have great potential to be involved in travel health promotion programs in Bali.

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Irfiani, Eni, and Fintri Indriyani. "Algoritma K-Means Untuk Clustering Rute Perjalanan Wisata Pada Agen Tour & Travel." Indonesian Journal of Computer Science 9, no. 1 (April 10, 2020): 44–52. http://dx.doi.org/10.33022/ijcs.v9i1.244.

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Government support for the development of tourism has an impact on the growth of business opportunities for travel agents. Along with the advancement of the domestic travel sector, tour & travel agent business forms have sprung up that influence business competition between travel agents. The problem with tour & travel agents is the lack of information about tourist routes that are most in-demand by customers. To solve this problem the method used to classify the most desirable travel routes using the method of data mining is clustering with the K-Means algorithm. Based on the results of the study found three groups of travel routes, namely the most desirable travel routes by 20%, the trips that are in demand by 30% and less desirable trips by 50%.

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Supardi, Endang Sri Wahyuni, and H. Lalu Ratmaja. "Inovasi Sistem Digital Pemasaran Produk Travel Agents." Journal of Mandalika Review 1, no. 1 (February 3, 2022): 10–17. http://dx.doi.org/10.55701/mandalika.v1i1.3.

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Latar Belakang: Digitalisasi penjualan melalui media website memfasilitasi promosi juga memiliki peluang yang sangat signifikan dalam memperluas pangsa pasar (Bernadi, 2013). Secara strategis, website dapat dijadikan sebagai pembeda yang dapat membentuk daya saing suatu perusahaan (Turban, King, & Lang, 2010). Konsumen (pelanggan) seringkali kesulitan mengakses berbagai informasi mengenai produk, informasi harga terkini, media promosi yang terbatas dan cenderung tidak fleksibel, hambatan personalisasi, dan biaya operasional yang meningkat (Meyliana, 2010). Metode: Jenis data yang digunakan dalam penelitian ini adalah data kuantitatif dan data kualitatif. Data kuantitatif adalah jenis data yang teratur atau mudah diukur, yang biasanya dinyatakan dalam satuan-satuan berupa angka. Sedangkan data kualitatif adalah data yang dinyatakan dalam bentuk kalimat, simbol, dan data lain yang bentuknya bukan dalam angka Hasil: Era digital dengan segala macam keunikan, kecanggihan dan kecepatanya memang sudah merasuki segala sisi kehidupan seseorang sehingga setiap orang tidak dapat menghindarinya, oleh karenanya setiap orang harus memahami apa maunya, manfaat dan tujuannya. Digital sebagai sebuah system yang teridiri dari hardware dan software dan tools memiliki berbagai kelebihan yang mendatangkan keberuntungan namun juga memiliki kekurangan yang dapat mendatangkan kerugian bagi pemakainya. Karena mendatangkan banyak manfaat, maka keberadaan system digital harus dapat diupdate dan upgrade karena kalau tidak seperti itu akan tertinggal. Kesimpulan: Efek Inovasi System digital di perusahaan tour & travel di Lombok dan di Yogyakarta. Adapun efek dari system digital ini yaitu semakin terbukanya lapangan pekerjaan, meningkatnya efisiensi dan efektivitas perusahaan. Namun juga dapat dengan cepat memviralkan informasi-informasi yang buruk yang terjadi pada perusahaan ataupun dunia pariwisata.

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Assaf, A. George, Carlos Pestana Barros, and Luiz Pinto Machado. "The Future Outlook for Portuguese Travel Agents." Tourism Economics 17, no. 2 (April 2011): 405–23. http://dx.doi.org/10.5367/te.2011.0034.

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Buckley, R., and A. C. Mossaz. "Decision making by specialist luxury travel agents." Tourism Management 55 (August 2016): 133–38. http://dx.doi.org/10.1016/j.tourman.2016.02.002.

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Filiz, Zeynep. "Service quality of travel agents in Turkey." Quality & Quantity 44, no. 4 (May 7, 2009): 793–805. http://dx.doi.org/10.1007/s11135-009-9233-z.

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Marsh, Peter. "Customer retention: a strategy for travel agents." Journal of Vacation Marketing 1, no. 1 (January 1994): 75–80. http://dx.doi.org/10.1177/135676679400100107.

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Triantafillidou, Amalia, Christos Koritos, Kalliopi Chatzipanagiotou, and Aikaterini Vassilikopoulou. "Pilgrimages: the “promised land” for travel agents?" International Journal of Contemporary Hospitality Management 22, no. 3 (April 20, 2010): 382–98. http://dx.doi.org/10.1108/09596111011035963.

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Schulz, C. "Hotels and travel agents The new partnership." Cornell Hotel and Restaurant Administration Quarterly 35, no. 2 (April 1994): 45–50. http://dx.doi.org/10.1016/0010-8804(94)90018-3.

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Guo, Xinxin, Juho Pesonen, and Raija Komppula. "Comparing online travel review platforms as destination image information agents." Information Technology & Tourism 23, no. 2 (April 22, 2021): 159–87. http://dx.doi.org/10.1007/s40558-021-00201-w.

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AbstractOnline travel reviews have been extensively used as an important data source in tourism research. Typically, data for online travel review research is collected only from one platform. However, drawing definite conclusions based on single platform analyses may thus produce biases and lead to erroneous conclusions and decisions. Therefore, this research verifies whether or not there are discrepancies and commonalities between different travel review platforms. In this study, five native Chinese travel review platforms were selected: Ctrip; Qyer; Mafengwo; Tuniu; and Qunar. Using a mixed content analysis method, the destination image of Finland was extracted from 10,197 travel reviews in Simplified Chinese as the destination image is a popular topic in online review research. Results show Finland’s destination image representation varies between Chinese travel review platforms. This discrepancy is especially prominent in the dimension of functional and mixed functional-psychological destination attributes. Significant theoretical contributions and managerial implications for the analysis of online travel reviews and destination image research are discussed.

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P. Supriadi, R. Anggi. "Strategi Pengembangan Produk Paket Wisata (Studi Kasus di PT. Viva Wisata Indonesia)." Journal of Event, Travel and Tour Management 2, no. 2 (December 31, 2022): 31–36. http://dx.doi.org/10.34013/jett.v2i2.865.

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Business competition in the travel industry is increasingly sharp and fierce. The role of conventional travel agents began to be replaced by online travel agents through various products supported by an application. But not all travel company products are controlled by online travel agents, likes tour package products. The purpose of this research is to produce a tour package product development strategy that can be used by PT. Viva Wisata Indonesia, as well as conventional travel agents in general, in the face of competition problems, especially facing online travel agents. Not all products in the travel industry can be serviced according to the technology sistem, such as tour package products, there are many factors that cause these products to require touch and communication between humans. Tour package products which consist of various components of tour packages, in the preparation and planning require continuous communication to get the necessary details so that the packages produced are in accordance with the needs of consumers. The suggestions that can be given from this research are related to strategies in developing tourism package products in order to remain competitive in the future, such as market expansion so that the products produced are more varied, making product variations between ready packages and tailor-made, and the formation of creative teams related to the preparation of tour packages that are in accordance with the current trends.

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Rousseau-Houle, Thérèse. "La responsabilité des agences de voyages : les tendances de la jurisprudence récente." Les Cahiers de droit 24, no. 3 (April 12, 2005): 643–71. http://dx.doi.org/10.7202/042562ar.

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A travel agent's liability normally differs according to whether he merely acts as a middleman between clients and service suppliers or whether he himself organizes travel. Court decisions reveal nevertheless that proper qualification of the relationship is not necessarily a prerequisite as to the rules applicable. The overriding criterion appears rather to be consumer protection. Consequently, the burden of proof on the consumer has been slightly reduced and travel agents are more often than not held liable under an obligation of result.

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Ndambuki, Evelyne Mueni, Albert Chege Kariuki, and Jane Bitok. "Influence of E-Tourism Policies on Travel Business Profitability in Nairobi City County, Kenya." Journal of Hospitality and Tourism Management 5, no. 2 (December 9, 2022): 59–71. http://dx.doi.org/10.53819/81018102t2111.

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The new information era has grown drastically overtime with key stakeholders giving considerable attention to adoption of e-commerce. Travel and Tourism businesses have increasingly adopted e-commerce, which has helped to link key market participants thus enabling easy gathering of information for both consumers and suppliers. E-commerce has brought about a revolutionary change in the way Travel and Tourism business is being conducted away from brick-and-mortar operations. This has changed the way consumers make decisions on personalized travel packages using websites to obtain roadmaps, accommodation, activity programming, air fares, restaurants, entertainment and calendars of local events. This study explored to establish the influence of e-tourism policies on travel business profitability in Nairobi City County, Kenya. This study adopted descriptive research design, which employed mixed method of collecting quantitative and qualitative primary data. The study was conducted in Nairobi City, Kenya’s capital due to its robust economy. The study targeted 172 travel agents that use e-tourism in their travel businesses. The study also targeted travel agent professionals whose docket is marketing, ICT and management of travel businesses. Slovin’s formula was used to calculate the sample size of 120 travel agents. Simple random sampling using the list of registered travel agents under the Kenya Association of Travel Agents as the sample frame was used to select the travel agents to be enrolled in the study. Purposive sampling was employed to select three (3) managers from each sampled travel agent giving a total of 360 managers. Semi-structured questionnaires were used to collect quantitative and qualitative data primary data from the sampled managers. A pre-test of the questionnaires was carried out involving travel agents that were not sampled for the main study to determine its reliability. Descriptive statistics such as frequencies, modes, means, variances and standard deviations was used to analyse quantitative data using Statistical Package for Social Sciences version 22. Hypothesis testing using Chi Square test analysis revealed that the significance value 0.484 is greater than 0.05, and hence the null hypothesis is accepted and alternative hypothesis is rejected. This implies that measures e-tourism policies do not influence travel business profitability. The study concluded though e-tourism policies do not influence travel business profitability is critical in the development of e-tourism in Kenya. Keywords: E-commerce, e-tourism, Travel and Tourism business, Tourism Policy, & Profitability

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Chen, Yi-Jung, and Pei-Wen Huang. "THE TRANSLATION EQUIVALENCE OF THE EFFORT SCALE BETWEEN CHINESE AND PORTUGUESE TRAVEL AGENTS." Social Behavior and Personality: an international journal 36, no. 7 (January 1, 2008): 931–32. http://dx.doi.org/10.2224/sbp.2008.36.7.931.

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The problem of establishing translation equivalence of the Effort Scale (O'Neil & Snow, 1990) to Chinese and Portuguese was examined with the goal of conducting cross-cultural research on attributions of success and failure in the travel industry of Taiwan and Brazil. The methods of establishing translation equivalence utilized here included a judgmental back-translation method and a statistical method. A group of 80 bilingual travel agents made up of 34 Brazilian travel agents and 46 Chinese travel agents, of ages ranging from 25 to 40 years old, completed the source and target versions of the Effort Scale.

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S Soegoto, E., and A. H Nugroho. "Information Technology for Travel Agency." International Journal of Research and Applied Technology 1, no. 1 (June 25, 2021): 148–53. http://dx.doi.org/10.34010/injuratech.v1i1.5658.

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The purposes of this research are to describe, analyze, and determine the online marketing strategy of domestic travel agent at Bandung Tour Expert. In this case, the authors focused on SWOT analysis to find out the right marketing strategy for the tour packaging. In this research, the data was collected using the observation method, meanwhile the data analysis method used were descriptive qualitative and SWOT analysis. Internet users number are increasing, especially adults with high mobility. For them who often travel outside the city, internet is crucial because it connects them with the travel agent. Nowadays, the convenient use of Internet technology is used to market products and services offered by travel agents, so that it provides many benefits for business travel agents with minimum marketing costs. The results of this study were the use of internet and online marketing had impacts on the increasing profits of the travel agents. The conclusion of this research is Bandung Tour Expert as a company need to improve their variant of tour package to make tourist more interest to visit the company website.

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Soegoto, Eddy Soeryanto, and A. H. Nugroho. "Marketing Strategy in Travel Agency." Proceeding of International Conference on Business, Economics, Social Sciences, and Humanities 1 (December 1, 2020): 66–71. http://dx.doi.org/10.34010/icobest.v1i.13.

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The purposes of this research are to describe, analyze, and determine the online marketing strategy of domestic travel agent at Bandung Tour Expert. In this case, the authors focused on SWOT analysis to find out the right marketing strategy for the tour packaging. In this research, the data was collected using the observation method, meanwhile the data analysis method used were descriptive qualitative and SWOT analysis. Internet users number are increasing, especially adults with high mobility. For them who often travel outside the city, internet is crucial because it connects them with the travel agent. Nowadays, the convenient use of Internet technology is used to market products and services offered by travel agents, so that it provides many benefits for business travel agents with minimum marketing costs. The results of this study were the use of internet and online marketing had impacts on the increasing profits of the travel agents. The conclusion of this research is Bandung Tour Expert as a company need to improve their variant of tour package to make tourist more interest to visit the company website.

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Viljoen, Kim, and M. Roberts-Lombard. "Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels." Journal of Applied Business Research (JABR) 32, no. 2 (March 1, 2016): 541. http://dx.doi.org/10.19030/jabr.v32i2.9595.

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Remaining relevant to customers and retaining customers who could consider booking online, requires travel agents to modify their marketing strategies. Travel agents need to find new ways to add value for customers and suppliers to reinstate their roles in the travel distribution process and ultimately retain their customers. A total of 600 travel agencies in South Africa participated in the study through the completion of an online survey. The data analysis technique used for the study was path analysis. The findings stipulate that travel agency owners and managers believe that providing differentiated products to their leisure customers, is the key to winning back lost customers and keeping existing customers. Travel agency owners and managers further indicated that this is an existing reintermediation strategy that they plan to practise in the future as well. It is therefore recommended that travel agents focus on delivering high-quality service to win back lost customers and thus reintermediate their businesses.

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Viljoen, Kim, and Mornay Roberts-Lombard. "Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels." Journal of Applied Business Research (JABR) 32, no. 3 (May 2, 2016): 681–94. http://dx.doi.org/10.19030/jabr.v32i3.9669.

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Remaining relevant to customers and retaining customers who could consider booking online, requires travel agents to modify their marketing strategies. Travel agents need to find new ways to add value for customers and suppliers to reinstate their roles in the travel distribution process and ultimately retain their customers. A total of 600 travel agencies in South Africa participated in the study through the completion of an online survey. The data analysis technique used for the study was path analysis. The findings stipulate that travel agency owners and managers believe that providing differentiated products to their leisure customers, is the key to winning back lost customers and keeping existing customers. Travel agency owners and managers further indicated that this is an existing reintermediation strategy that they plan to practise in the future as well. It is therefore recommended that travel agents focus on delivering high-quality service to win back lost customers and thus reintermediate their businesses.

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Doğru, Hümeyra, Mehmet Ertaş, and Selin Yılmaz. "Travel agents as market mavens: An empirical study on travel agencies in Izmir." Turizam 21, no. 4 (2017): 161–71. http://dx.doi.org/10.5937/turizam21-16720.

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McKercher, Bob, Tanya Packer, Matthew K. Yau, and Patrick Lam. "Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities." Tourism Management 24, no. 4 (August 2003): 465–74. http://dx.doi.org/10.1016/s0261-5177(02)00107-3.

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