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1

Massachusetts. Commonwealth Quality Improvement Council. TQM Massachusetts. Boston, Mass: The Council, 1993.

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2

Beyond TQM. Chichester: J. Wiley & Sons, 1993.

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3

Arthur, Lowell Jay. The beginner's guide to TQM: TQM Made Easy. Denver, Co: LifeStar, 1995.

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4

E, Kemper Robert. Quality, TQC, TQM: A meta literature study. Lanham, Md: Scarecrow Press, 1997.

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5

Morehouse, Debra L. Essentials of TQM. Aldershot: Gower, 1996.

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6

Biech, Elaine. TQM for training. New York: McGraw-Hill, 1994.

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7

TQM engineering handbook. New York: Marcel Dekker, 1997.

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8

Arcaro, Jerome S. TQM facilitator's guide. Boca Raton, Fla: St. Lucie Press, 1997.

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9

Aune, A. Teams and TQM. Hertfordshire, England: Technical Communications (Pub.), 1992.

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10

Wagstaffe, Alan. Understanding TQM implementation. Hong Kong: Highgrade Resources Ltd, 2000.

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11

Hering, Ekbert, and Jürgen Triemel, eds. CAQ im TQM. Wiesbaden: Vieweg+Teubner Verlag, 1996. http://dx.doi.org/10.1007/978-3-322-96373-4.

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12

Mellis, Werner, Georg Herzwurm, and Dirk Stelzer. TQM der Softwareentwicklung. Wiesbaden: Vieweg+Teubner Verlag, 1996. http://dx.doi.org/10.1007/978-3-663-13902-7.

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Mellis, Werner, Georg Herzwurm, and Dirk Stelzer. TQM der Softwareentwicklung. Wiesbaden: Vieweg+Teubner Verlag, 1998. http://dx.doi.org/10.1007/978-3-322-90534-5.

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14

Wildemann, Horst, ed. Controlling im TQM. Berlin, Heidelberg: Springer Berlin Heidelberg, 1996. http://dx.doi.org/10.1007/978-3-642-80158-7.

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Zlamal, Oliver. TQM-gerechtes Controlling. Wiesbaden: Deutscher Universitätsverlag, 1999. http://dx.doi.org/10.1007/978-3-322-97647-5.

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16

Saylor, James H. TQM field manual. New York: McGraw-Hill, 1992.

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17

United States. General Accounting Office. General Government Division. TQM implementation at Commerce. Washington, D.C: The Office, 1993.

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18

Division, United States General Accounting Office General Government. TQM implementation at Agriculture. Washington, D.C: The Office, 1993.

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19

Powell, Anna S. TQM and supplier relationships. New York, N.Y: Conference Board, 1994.

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20

Division, United States General Accounting Office General Government. TQM implementation at NASA. Washington, D.C: The Office, 1993.

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21

United States. General Accounting Office. General Government Division. TQM implementation at Interior. Washington, D.C: The Office, 1993.

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22

United States. General Accounting Office. General Government Division. TQM Implementation at HHS. Washington, D.C: The Office, 1993.

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23

Powell, Anna S. TQM and supplier relationships. New York, NY: Conference Board, 1994.

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24

Powell, Anna S. TQM and environmental management. New York, NY: Conference Board, 1995.

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25

United States. General Accounting Office. General Government Division. TQM implementation at Labor. Washington, D.C: The Office, 1993.

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26

TQM: Quality training practices. Milwaukee, Wis: ASQC Quality Press, 1993.

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27

TQM for purchasing management. New York: McGraw-Hill, 1993.

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28

Luthra, Sunil, Dixit Garg, Ashish Agarwal, and Sachin K. Mangla. Total Quality Management (TQM). Boca Raton : CRC Press, 2020. |: CRC Press, 2020. http://dx.doi.org/10.1201/9781003053156.

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29

Zink, Klaus J. TQM als integratives Managementkonzept. München: Carl Hanser Verlag GmbH & Co. KG, 2004. http://dx.doi.org/10.3139/9783446228290.

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30

Office, General Accounting. TQM implementation at Transportation. Washington, D.C: The Office, 1993.

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31

United States. General Accounting Office. General Government Division. TQM implementation at GSA. Washington, D.C: The Office, 1993.

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32

United States. General Accounting Office. General Government Division. TQM implementation at Justice. Washington, D.C: The Office, 1993.

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33

Office, General Accounting. TQM implementation at Transportation. Washington, D.C: The Office, 1993.

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34

United States. General Accounting Office. General Government Division. TQM implementation at EPA. Washington, D.C: The Office, 1993.

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35

Division, United States General Accounting Office General Government. TQM implementation at Energy. Washington, D.C: The Office, 1993.

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36

Harris, B. TQM (TQM Practitioner). Nelson Thornes Ltd, 1995.

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37

Macdonald, John. TQM (TQM Practitioner). Nelson Thornes Ltd, 1993.

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38

Macdonald, John. TQM (TQM Practitioner S.). Nelson Thornes Ltd, 1994.

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39

Lewis, Kevin. TQM Training (TQM Practitioner). Nelson Thornes Ltd, 1994.

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40

Ho, Samuel. TQM. Kogan Page Ltd, 1995.

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41

Haigh, R. H. Tqm. Sheffield Hallam University Press, 2001.

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42

Tqm. American Society for Quality, 1993.

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43

Aune, Asbjorn. Teams and TQM (TQM Practitioner). Nelson Thornes Ltd, 1994.

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44

Lewis, K. TQM Training (TQM Practitioner S.). Nelson Thornes Ltd, 1992.

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45

1950-, Chase Rory L., ed. Implementing TQM: A TQM magazine publication. Bedford: IFS, 1992.

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46

Communication in Successful TQM (TQM Practitioner). Nelson Thornes Ltd, 1994.

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47

Zairi, A. TQM-based Performance Measurement (TQM Practitioner). 2nd ed. Nelson Thornes Ltd, 1996.

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48

Ian, Graham. TQM in Service Industries (TQM Practitioner). Nelson Thornes Ltd, 1994.

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49

Lawrence, Christian, and Karlheinz Braun. TQM- Trainer. Hanser Fachbuch, 1997.

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50

1950-, Chase Rory L., ed. Implementing TQM. Bedford: IFS, 1990.

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