Journal articles on the topic 'Tourist satisfaction'
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Novrianda, Herry, and Aan Shar. "KEPUASAN WISATAWAN DARI PERSPEKTIF CITRA DESTINASI (Studi pada Destinasi Pariwisata di Provinsi Bengkulu)." Creative Research Management Journal 5, no. 2 (December 24, 2022): 1. http://dx.doi.org/10.32663/crmj.v5i2.3101.
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The purpose of the study was to find out how the image of the destination and tourist satisfaction and how the influence of the image on tourist satisfaction in tourism destinations in Bengkulu Province. This research is a conclusive research study of 150 tourists to natural tourist destinations that are included in the Bengkulu Province Tourism Strategic Area Plan (TSAP). Tourist perception was developed to test the hypothesis of the relationship model or the effect of the impact of the destination image on tourist satisfaction. The data analysis methods used are descriptive analysis and multiple linear regression analysis. The findings of this study indicate that tourism destinations have an excellent image; this can be seen from the destination image components, including cognitive and affective images, which are in the excellent category. When viewed from tourist satisfaction towards natural tourist destinations, tourists have been satisfied with tourism destinations. Cognitive and affective images also positively affect tourist satisfaction with tourism destinations. The better the cognitive and affective image, the more tourist satisfaction at natural tourism destinations will increase.
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Gunasekara, Indrachapa, and Suranga Silva. "Agro-Tourist Satisfaction in Sri Lanka: With Special Reference to Tourist Socio-Demographic and Destination Characteristics." Journal of Sustainable Tourism and Entrepreneurship 3, no. 1 (September 30, 2021): 61–73. http://dx.doi.org/10.35912/joste.v3i1.1230.
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Abstract: Purpose: The purpose of the study was to examine what factors are determining the level of satisfaction in agro-tourists and define the possible ways and means to enhance their satisfaction levels in promoting agro-tourism in Sri Lanka. There are four specific objectives in the study; to examine the current situation of the ago-tourism industry in Sri Lanka, to study the agro-tourism destination characteristics and socio-demographic characteristics of tourists, to analyze the relationship between the level of satisfaction, agro-tourism destination characteristics and socio-demographic characteristics of agro-tourist, and to discuss possible policy measures and management strategies to enhance tourist satisfaction and positive experience for agro-tourists in Sri Lanka. Research Methodology: This research utilized both qualitative and quantitative data collection methods. The gathered data were analyzed using five instruments; reliability test, inferential analysis, Pearson correlation analysis, regression analysis, and Kruskal Wallis test. Results: Ten possible policy measures and management strategies to enhance tourist satisfaction and positive experience for agro-tourists in Sri Lanka. Limitation: This research is limited to investigating the factors that affect the tourist satisfaction of agro-tourists. The scope focused on three areas, destination, tourist, and travel characteristics. The study focused on foreign tourists who have already visited Sri Lanka and been to agro-tourism sites. Contribution: This study is based on one such tourism concept which promotes in agricultural societies. The agro-tourism in Sri Lanka is identified as an important aspect of gaining the benefits of tourism. The satisfaction of the tourist must be ensured in the tourism industry for the long-term benefit of the business. The study contributes by suggesting actions and projects for agro-tourism satisfaction. Keywords: 1. Agro-tourism 2. Tourist Satisfaction 3. Demographic Characteristics 4. Destination characteristics
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M. Al Muala, Ayed. "Antecedents of destination tourists' loyalty through tourists’ satisfaction: an empirical study of international tourists' in Jerash festival in Jordan." Global Journal of Economics and Business 9, no. 3 (December 2020): 669–77. http://dx.doi.org/10.31559/gjeb2020.9.3.14.
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In this research we are going to investigate the effect of tourist's satisfaction and loyalty in Jerash festival in Jordan. The researcher used a questionnaire survey to elicit data from the participants of the study. The sample included 490 responses were correct and used for analysis, with a response rate of 62%. They were distributed over a number of international tourists in Jerash festival in Jordan, particularly in the North of Jordan. Results of the study showed that the hypotheses were having a big positive and direct effect on tourists’ satisfaction and loyalty in Jerash festival in Jordan (H1, H2, H4, H6 and H7). While, have insignificant positive and direct impact on tourist insignificant and loyalty (H3 and H5). Finally, the study displayed that tourist satisfaction not mediating impact between Jordan image, service climate and tourist loyalty (H8 and H10. While, found that the mediating effect of tourist satisfaction in the relationship between price fairness and tourist loyalty (H9). The study showed the importance of the climate and price of the tourism service in Jordan, specifically in the Jerash Festival. The Ministry of Tourism and the Director of Tourism in Jerash should take care of everything that leads to the satisfaction of tourists.
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Оюунчимэг, Л., Х. Янжинлхам, and Н. Гантуяа. "Жуулчдын сэтгэл ханамжид нөлөөлж буй хүчин зүйлсийг тодорхойлох нь (Монгол улсад аялсан жуулчдын судалгаа)." Geographical Issues 20, no. 1 (May 1, 2020): 89–101. http://dx.doi.org/10.22353/.v20i1.880.
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This study aims to study international tourists’ perceptions towards the quality of tourism service provided at two tourist sites in Mongolia and to measure tourist satisfaction by examining the impact of the quality of tourism products on overall tourist satisfaction moderated by destination image. In this research, six hypotheses were developed for the purpose of the research model. The empirical data were collected from the international tourists via a questionnaire that yielded 230 usable surveys at the “Chinggis Khaan Statue Complex” and “Tumen EkhEnsemle” in Ulaanbaatar, Mongolia. The data was analyzed by using regression analysis to determine the relationship between service quality and tourist satisfaction. In addition, a moderating effect of destination image between service quality and tourist satisfaction was verified by regression analysis. The findings confirmed that quality of service directly impacted tourist satisfaction throughout destination facilities. Moreover, the monetary advantages and convenience advantages of the quality of tourism service had a positive impact on tourist satisfaction. On the contrary, safety and security were more concerned construct which had a negative impact on tourists’ satisfaction. Study findings supported the evidence that higher satisfaction reflects positively on the high revisit intention. The effect of convenience on tourist satisfaction was moderated differently by the level of a natural and cultural image. The findings of this research support that service quality plays an important role in tourism and it is a crucial factor to increase the level of tourist satisfaction. Moreover, the research result provided theoretical and managerial implications based on the findings to tourism practitioners by presenting recommendations for further studies.
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Azis, Nasir, Muslim Amin, Syafruddin Chan, and Cut Aprilia. "How smart tourism technologies affect tourist destination loyalty." Journal of Hospitality and Tourism Technology 11, no. 4 (October 7, 2020): 603–25. http://dx.doi.org/10.1108/jhtt-01-2020-0005.
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Purpose The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty. Design/methodology/approach A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. Findings The results of this study explain that smart tourism technologies and memorable tourism experiences play essential roles in enhancing tourist satisfaction and tourist destination loyalty. Practical implications This study specifies that tourists have pleasant memories and are satisfied at a tourist destination; as a result, they are more likely to revisit and recommend a tourist destination to their friends, family and other tourists. If a tourist has a negative experience with smart city info-structure facilities, a tourist might reach an overall conclusion to not revisit or recommend the location to other tourists. Originality/value This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty.
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Zhang, Tonghao, Ping Yin, and Yuanxiang Peng. "Effect of Commercialization on Tourists’ Perceived Authenticity and Satisfaction in the Cultural Heritage Tourism Context: Case Study of Langzhong Ancient City." Sustainability 13, no. 12 (June 17, 2021): 6847. http://dx.doi.org/10.3390/su13126847.
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Although some studies claim that tourism commercialization can promote the authentic experience and behaviour of tourists, there is a lack of empirical support. The main purpose of this study is to identify whether tourism commercialization can positively impact tourists’ perceived authenticity and tourist satisfaction in the context of cultural heritage tourism. We divide tourism authenticity into objective authenticity, constructive authenticity, existential authenticity and postmodern authenticity and propose a relationship model of tourism commercialization, the four authenticities, tourist satisfaction and loyalty. A survey was conducted in Langzhong Ancient City, a representative millennium-old county in China. A total of 618 valid domestic tourist questionnaires were collected. The partial least squares structural equation modelling (PLS-SEM) suitable for theory development was used for the conceptual model validation. The results indicate that tourism commercialization positively affects objective, constructive, existential and postmodern authenticity and tourist satisfaction; the four authenticities positively affect tourist satisfaction, while only objective and existential authenticity and tourist satisfaction positively affect tourist loyalty. Theoretical and practical implications are discussed.
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Mujanah, Siti, Sumiati Sumiati, Candraningrat Candraningrat, Annisa Kaffi, and Chilmaniya Baril Haq. "The Effect of Shopping Enthusiasm, Shopping Motivation, and Visiting Experience on Tourist Satisfaction in East Java Tourism Village." Business and Finance Journal 7, no. 2 (November 23, 2022): 195–207. http://dx.doi.org/10.33086/bfj.v7i2.3492.
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The tourism village is a government program that aims to reduce poverty in the community around the tourist village. Sustainable tourism development can be realized by developing tourist destinations from the smallest unit, namely the village level, this is because most of the tourist activities are there. This is the background of research on the influence of tourist village services on tourist satisfaction in tourist villages in East Java. This study uses quantitative methods to determine the potential for tourist satisfaction with the shopping experience in tourist villages in East Java. Researchers analyzed tourist satisfaction through questionnaires or questionnaires distributed to respondents who had experience visiting tourist villages in East Java. The conceptual framework was developed in an effort to explain and understand tourist satisfaction with the tourist village experience in East Java. Bargaining is something that is most likely to be done by tourists to buy an item they want and get a cheap and good price is a special satisfaction for tourists in shopping. But the results of the analysis that have been obtained tourists prefer to visit tourist villages to enjoy a quieter rural atmosphere.
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Marpaung, B. O. Y., and Felicia Tania. "Visitor Satisfaction and Tourist Attraction Image." International Journal of Psychological Studies 13, no. 2 (April 23, 2021): 33. http://dx.doi.org/10.5539/ijps.v13n2p33.
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Tourist destination image is formed through tourists' perception, which is significantly influenced by interrelated factors related to tourists and the tourist destination itself, i.e., travel motivation, service quality, and tourist satisfaction. The object of this research is the Parapat city in Simalungun Regency North Sumatra Province of Indonesia. Parapat in Simalungun Regency, as a high potential tourist destination in North Sumatera Province of Indonesia, must be able to create a positive image to increase the number of tourist visits. The purpose of this study is to analyze the direct and indirect influence of tourists’ motivation to travel, service quality, and tourist satisfaction towards the image of Parapat. This study suggests a tourist development strategy through the formation of Parapat positive destination image from tourist’s perspective, hence will provide benefits for Parapat tourism stakeholders in developing and managing tourist destinations by improving the quality of existing functional aspects.
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Pujiastuti, Eny Endah. "PENGARUH KUALITAS LAYANAN DAN MEMORABLE TOURISM EXPERIENCE TERHADAP KEPUASAN SERTA LOYALITAS WISATAWAN PADA KONDISI MENUJU NEW NORMAL." Business UHO: Jurnal Administrasi Bisnis 7, no. 2 (December 29, 2022): 269. http://dx.doi.org/10.52423/bujab.v7i2.28969.
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Currently, the government and destination managers are trying to recover from the crisis caused by the covid 19 pandemic. One of the ways to do this is through communication or promotion through digital marketing in order to generate and increase tourist demand. Therefore, the formulation of the problem as well as the purpose of this study is to analyze and prove: (1) the significant influence of service quality on tourist satisfaction. (2) significant influence of memorable tourism experience on tourist satisfaction, (3) significant influence of service quality on tourist loyalty, (4) significant influence of memorable tourism experience on tourist loyalty. (5) significant influence of tourist satisfaction on tourist loyalty, (6). Significant effect of service quality on tourist loyalty through Tourist Satisfaction. (7). Significant influence of memorable tourism experience on tourist loyalty through Tourist Satisfaction. The research was conducted in the tourist destination of Sarangan Lake, Magetan, East Java. The sample criteria used are tourists who have visited at least 2 times (twice). Data collection using google form. In this study, 129 effective questionnaires were collected which will then be processed using Structural Equating Modeling (SEM) which is operated using the AMOS application. This study concludes that (1) service quality has a significant effect on tourist satisfaction. (2) memorable tourism experience has a significant effect on tourist satisfaction, (3) service quality has a significant influence on tourist loyalty, (4) memorable tourism experience has a significant influence on tourist loyalty. (5) tourist satisfaction has a significant effect on tourist loyalty, (6). service quality has a significant effect on tourist loyalty through tourist satisfaction. (7). memorable tourism experience has a significant influence on tourist loyalty through tourist satisfaction
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Wahyudiono, Sulih. "Increasing the tourists' revisit intention by paying attention to tourist satisfaction at the Gong Cave Pacitan tourist destination." Majalah Ilmiah Bijak 19, no. 2 (September 30, 2022): 310–21. http://dx.doi.org/10.31334/bijak.v19i2.2558.
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This study explores empirical evidence of the relationship between tourist attractions and service quality and the revisit intention to Gong Cave Pacitan Tourist Destination by considering the mediation effect of tourist satisfaction. A total of 155 tourists who visited Gong Cave Tourism Object voluntarily at least twice participated in this study. Smart PLS 3.0 software is used to perform modelling of Least Squares Partial structure equations and hypothesis testing. The results show that tourist attractions and service quality do not affect tourists' revisit intention. Tourist satisfaction significantly and positively impacted the revisit intention. Tourist attractions do not affect tourist satisfaction. The service quality significantly and positively impacts tourist satisfaction. Tourist satisfaction cannot mediate the relationship between tourist attractions and tourist revisit intention. Tourist satisfaction is a variable that can mediate the relationship between service quality and tourist revisit intention.
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Liu, Ligang, Yang Zhou, and Xiao Sun. "The Impact of the Wellness Tourism Experience on Tourist Well-Being: The Mediating Role of Tourist Satisfaction." Sustainability 15, no. 3 (January 18, 2023): 1872. http://dx.doi.org/10.3390/su15031872.
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On the basis of the bottom-up spillover theory, this study explores the influence of the wellness tourism experience on tourists’ well-being. Considering wellness tourists as the research participants, tourist satisfaction, gender, and age were selected as the mediating and moderating variables, respectively, to study the mechanism between the wellness tourism experience and tourist well-being. A questionnaire survey was sent to 445 participants who engaged in wellness tourism in China, and an empirical analysis was conducted using the structural equation model. The results showed that the entertainment, esthetic, and escape experience of wellness tourism can significantly affect tourists’ hedonic and eudaimonic well-being. Tourist satisfaction, as a mediating variable, can enhance the positive impact of the wellness tourism experience on tourist well-being. Moreover, gender and age have a significant moderating effect on the relationship among wellness tourism experience, tourist satisfaction, and tourist well-being. This study enriches the current scholarship in the fields of the wellness tourism experience and tourist well-being and provides a theoretical basis and scientific decision-making reference for wellness tourism enterprises and tourism management departments.
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Tang, Huanchen, Ruiqi Wang, Xiaowen Jin, and Zhengzheng Zhang. "The Effects of Motivation, Destination Image and Satisfaction on Rural Tourism Tourists’ Willingness to Revisit." Sustainability 14, no. 19 (September 22, 2022): 11938. http://dx.doi.org/10.3390/su141911938.
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With the diversification of tourist demand for a destinations’ supply, rural tourism destinations are facing an increasingly fierce competition environment. Creating brand value and improving tourists’ willingness to revisit has become an inevitable strategic choice for rural tourism destinations. In this study, we proposed a framework of “tourism motivation-destination image-satisfaction-willingness to revisit” to investigate rural tourism. We investigated from the aspects of learning and entertainment motivation, novelty-seeking motivation, natural environment, cultural environment, social environment, infrastructure, and tourist satisfaction. To analyze data, a questionnaire survey was administered to 545 tourists using structural equation modeling (SEM) technology. The findings indicated that learning and entertainment motivation, natural environment, social environment, and tourist satisfaction had a direct and positive effect on tourists’ willingness to revisit. In addition, tourist satisfaction played an intermediary role between tourists’ tourism motivation and destination terrain image and their propensity to return. On this basis, some suggestions and illuminations are put forward to increase tourists’ willingness to revisit.
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Tias, Audinna, Bagja Waluya, and Rijal Khaerani. "Pengaruh Tourism Product Attributes Terhadap Tourist Satisfaction di Desa Wisata Kertayasa Kabupaten Pangandaran." Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia 16, no. 2 (November 28, 2022): 203–15. http://dx.doi.org/10.47608/jki.v16i22022.203-215.
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Satisfaction is a crucial factor to success in the tourism business. The problem encountered by Kertayasa tourism village of Pangandaran regency is tourist dissatisfaction. Therefore, a strategy of tourism product attributes can increase tourist satisfaction. This study aims to determine the effect of tourism product attributes on tourist satisfaction. The type of research uses descriptive and verification, using an explanatory survey with a cross-sectional-method approach. The data were analysed using multiple linear regression. The sampling technique used purposive sampling, 135 tourists who had visited the Kertayasa tourism village of Pangandaran regency. The results showed that simultaneous and partial variables of tourism product attributes affect tourist satisfaction. The result of this study discloses that the dimension of attractions/experiences has the most impact on the rise of tourist satisfaction. The findings of this study are expected to advice the manager of Kertayasa tourism village in making a policy regarding the development of marketing strategies by improving the quality of tourism product attributes to increase tourist satisfaction.
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Rehman, Anis Ur, Mazhar Abbas, Faraz Ahmad Abbasi, and Shoaib Khan. "How Tourist Experience Quality, Perceived Price Reasonableness and Regenerative Tourism Involvement Influence Tourist Satisfaction: A Study of Ha’il Region, Saudi Arabia." Sustainability 15, no. 2 (January 10, 2023): 1340. http://dx.doi.org/10.3390/su15021340.
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This study attempts to examine the interactions between the tourist experience quality, perceived price reasonableness, and regenerative tourism involvement variables and tourist satisfaction by taking into account the moderating effects of tourist destination loyalty and destination image. The survey was circulated among international tourists visiting the Ha’il region of Saudi Arabia. This study used structural equation modeling (SEM) to analyze the data collected. The results showed significant and positive effects of enjoyment, tourist destination loyalty, and destination image on tourist satisfaction. However, the findings show that escapism, relaxation, involvement, perceived price reasonableness, and regenerative tourism involvement did not have a direct impact on tourist satisfaction. Further, it was found that the destination image moderates the relationship between regenerative tourism involvement and tourist satisfaction. The results also reveal that tourist destination loyalty significantly moderates the relationship between perceived price reasonableness and tourist satisfaction. The influence of regenerative tourism involvement on tourist satisfaction has not been addressed in prior research, to the best of authors’ knowledge, and is, therefore, the unique contribution of this study.
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Alshiha, Ahmed. "Assessment of Service Quality of Leisure Center and the Intention to Revisit a Destination." Journal of Environmental Management and Tourism 13, no. 2 (March 31, 2022): 367. http://dx.doi.org/10.14505/jemt.v13.2(58).07.
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Revisit intention is considered one of the key subjects in the current tourism industry. This paper examines the influence of the service quality of a leisure center on future intention to revisit Orlando city, as influenced by overall tourist satisfaction and destination image. Data was collected from 313 visitors of Orlando city, United States. The results indicated that leisure service quality positively affected the overall tourist satisfaction with the city and destination image. Additionally, tourist satisfaction and positive destination image positively impacted tourists’ intention to revisit the city. Moreover, tourist satisfaction and destination image fully mediated the linkage between service quality and tourist intention to revisit the destination in the model with two parallel mediators. Received results indicate that leisure service quality plays a vital role in tourist satisfaction. High quality service will positively affect the travel intentions of leisure center tourists, inclining them revisit the city. Thus, leisure centers and the leisure tourism industry should better understand the expectations and demands of tourists.
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Suyono, Bambang. "Analisis Kepuasan Wisatawan Telaga Sarangan Magetan Berdasarkan Tourism Experience." JURNAL EKOMAKS : Jurnal Ilmu Ekonomi, Manajemen, dan Akuntansi 9, no. 1 (May 10, 2020): 39–43. http://dx.doi.org/10.33319/jeko.v9i1.52.
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The research on the Analysis of Tourist Satisfaction of Lake Sarangan Magetan Based on Tourism Experience takes the object of tourists visiting the Sarangan Magetan Lake. This study aims to analyze tourist satisfaction after visiting Sarangan lake tourism objects based on tourism experience and knowing what attributes need to be improved to increase tourist satisfaction. Respondents in this study were tourists who visited the Telaga Sarangan tourist attraction, amounting to 70 people. While the data analysis technique in this study uses the Importance Performance Analysis. The research findings show that (1) Priority factors that need to be improved are novelty indicators with question items. I get new experiences after traveling in Sarangan Lake and (2) Factors that need to be maintained and improved such as comfortable traveling in Sarangan Magetan Lake, tourists feel comfortable and happy when visiting, get an unforgettable experience after visiting, get an unforgettable experience and get new experiences, the beautiful Sarangan Lake Magetan tourist attractions, feel amazed at its beauty. Keywords—: tourist satisfaction; tourism experience.
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Perovic, Ðurdica, Ilija Moric, Sanja Pekovic, Tatjana Stanovcic, Vasja Roblek, and Mirjana Pejic Bach. "The antecedents of tourist repeat visit intention: systemic approach." Kybernetes 47, no. 9 (October 1, 2018): 1857–71. http://dx.doi.org/10.1108/k-12-2017-0480.
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PurposeContemporary tourism product, in terms of its systemic understanding, consists of tangible and intangible elements. These two elements lead to the increase of tourist satisfaction in a way to provide tourism products and services that match tourist expectations. Finally, tourist satisfaction is considered as a key factor influencing repeat visit intention. In line with mentioned, this study aims to empirically test a model linking tangible and intangible elements, tourist satisfaction and revisit intention.Design/methodology/approachUsing data from the Montenegrin survey called Guest Survey 2010, structural equations modelling has been used to determine the impact of tangible and intangible constructs on tourist satisfaction and tourist repeat visit intention in Montenegro.FindingsWorking on a sample of 740 tourists, the results reveal that both tangible and intangible elements improve tourist satisfaction that influences tourist repeat visit intention. Noteworthy, the findings indicate that intangible elements have a stronger impact on tourist satisfaction than tangible elements have.Practical implicationsTangible and intangible elements as factors of satisfaction are analysed and evaluated so that they could be improved in a way that provides superior experience to tourists, which hopefully could result in repeat visitation that is considered as a tool for boosting destination competitiveness, thus indicating the need for the systemic approach to tourism management.Originality/valueThis paper extends earlier tourism research by empirically analysing separately both tangible and intangible elements and their association with repeat visitation that is mediated by the tourist satisfaction. Therefore, a more holistic approach relating the antecedents of tourist repeat visit intention is proposed.
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Preko, Alexander, Leeford Edem Kojo Ameyibor, and Iddrisu Mohammed. "Examining Tour Services, Satisfaction, and Loyalty Of International Tourists in Cape Coast, Ghana." Tourism Review International 23, no. 3 (February 19, 2020): 115–31. http://dx.doi.org/10.3727/154427219x15741004672666.
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Utilizing transaction-specific customer satisfaction theory within tourism marketing, this research investigates how tour services elicit international tourists' satisfaction and contribute to tourists' loyalty to a destination. The research was conducted using 356 international tourists visiting destination sites in Cape Coast who answered questions regarding tour services: accommodation, food services, tour guide performance, souvenir shopping, and community interaction. Structural equation modeling was used to test the six proposed hypotheses based on validated survey data from the tourists. The data revealed that community interactions, souvenir shopping, and accommodation had positive effects while food services and tour guide performance negatively influenced international tourist satisfaction. Additionally, tourist satisfaction had a positive effect on tourist loyalty. The results suggest that effective tour services encounter and tourist satisfaction can promote local city economies at destination via recommendations or revisitation of international tourists due to their memorable and unforgettable experiences. Again, the outcome of this research validates the usefulness of the transaction-specific customer satisfaction theory within city tourism literature and will help tourism officials, city managers, city developers, businesses, and tourism practitioners to have a better understanding of the studied core tour services within context.
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Muharto, Muharto, Noho Ulidam, and Nurlaela Jauhar. "The Management Model of Sustainable Volunteer Tourism." Jurnal Minds: Manajemen Ide dan Inspirasi 9, no. 2 (December 12, 2022): 253–70. http://dx.doi.org/10.24252/minds.v9i2.29540.
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This study aims to analyze volunteer tourist satisfaction and host community perceptions and design a sustainable volunteer tourism management model. This research includes qualitative research using mixed analysis methods. The data consists of primary and secondary data from Afo Tour and Travel North Maluku, Volunteer Tourists, and the host community in 2018, 2019 and 2021. The study found that volunteer tourism provides satisfaction for tourists and host communities. The most dominant factors providing satisfaction are Nature Tourism, Marine tourism and Shark feeding attractions, Knowledge transfer, Outbound and Culinary. Tourist satisfaction has an impact on loyalty to volunteer tourists. Volunteer tourism managers must implement a “two-sided satisfaction model” that emphasizes the satisfaction of tourists and host communities as the key to achieving the sustainability of volunteer tourism.
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Zhou, Meijing, and Hu Yu. "Exploring How Tourist Engagement Affects Destination Loyalty: The Intermediary Role of Value and Satisfaction." Sustainability 14, no. 3 (January 30, 2022): 1621. http://dx.doi.org/10.3390/su14031621.
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A conceptual network between and among tourist engagement, perceived value, tourist satisfaction, and destination loyalty was constructed and validated based on 401 valid samples collected in Phoenix Ancient Town, a famous destination in western Hunan, China. The research results confirm the logic chain in marketing psychology of “engagement-value-evaluation/behavior” in the context of a tourism destination. Specifically, tourist engagement has direct positive effects on destination loyalty, but not on tourist satisfaction. In addition, tourist engagement exerts indirect positive effects on destination loyalty by producing functional value and emotional value for tourists which, in turn, promotes tourist satisfaction towards a destination. However, the indirect influences of tourist engagement on tourist satisfaction and destination loyalty by way of creating tourists’ social value are not significant. This research validates the role of tourist engagement in the formation of destination loyalty from a tourist value perspective and thereby offers a new theoretical clue for tourism marketing.
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Banik, Subrata, Kaniz Marium Akter, and Abdul Gaffar Khan. "Factors affecting tourist satisfaction in bangladesh." Journal of Management and Science 8, no. 2 (June 30, 2018): 157–64. http://dx.doi.org/10.26524/jms.2018.13.
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Background: The recent development and the forecasted high growth in tourism sector of Bangladesh give an insight that it has great potentials to develop into a world class tourist zone and requires examination.
Aim: The aim of this study is to investigate the factors that impact tourist satisfaction in Bangladesh. Research Methods: A questionnaire survey design was applied in order to determine the influential factors that have substantial impact on tourist satisfaction. Respondents from all over Bangladesh participated in the survey.
Results: The results indicate that the identified factors affect tourist satisfaction. From among the factors¸ information significantly influence tourist satisfaction. The findings suggest to put emphasis on information¸ accommodation¸ safety and security factors for boosting the level of tourist satisfaction.
Conclusion: The paper provides enhanced information for tourism authorities¸ and tour operators/managers about the tourists’ perception in Bangladesh. By understanding how and what kind of different services and benefits are to provide¸ they can take actions for enhancing tourist satisfaction. The study offers an insight on tourists’ perception in Bangladesh. It also expands the literature on the relevant field.
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Pilelienė, Lina, and Viktorija Grigaliūnaitė. "The index of tourist satisfaction with Lithuania." European Journal of Tourism, Hospitality and Recreation 7, no. 1 (May 1, 2016): 30–39. http://dx.doi.org/10.1515/ejthr-2016-0004.
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Abstract During the past decades, tourism has become one of the fastest growing areas in the service sector in the world. If the aspiration is to develop a well-organised tourism industry, then fulfilment of tourist needs and wishes should be achieved. The most common technique for identifying the compatibility between tourist needs and the experience with tourism destination is tourist satisfaction measurement.Lithuania is a small country in the northern part of Central/ Eastern Europe; the country is rarely considered as an independent tourist destination, but mostly as one of the Baltic States. Foreign tourist satisfaction is very important for the country. Considering the necessity to excel in the region, the aim of the research is to develop the index of tourist satisfaction of Lithuania.The previously elaborated model of Lithuanian tourist satisfaction index is used as a background. The index of tourist satisfaction of Lithuania is constructed by the following stages: 1. A questionnaire research with foreign tourists, based on a theoretical model of Lithuanian Tourist Satisfaction Index, is provided; 2. The impact of model’s variables on tourist satisfaction with Lithuania is determined; 3. The main variables having an impact on foreign tourist satisfaction with Lithuania are determined; and a general model of the index of tourist satisfaction of Lithuania is composed.
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Yacob, Syahmardi, Erida Erida, and Ade Perdana Siregar. "The loyalty of rural tourism destination." International Journal of Research in Business and Social Science (2147- 4478) 10, no. 7 (November 7, 2021): 257–65. http://dx.doi.org/10.20525/ijrbs.v10i7.1404.
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The tourism sector is currently developing rapidly, thereby aiding in the significant boost of Indonesia's economy. Tourist villages are among the natural tourism product portfolios provided to tourists, which the government adequately develops to become a new and attractive alternative tourist destination. For the short term, this research examines the loyalty of tourist village destinations as a perspective destination quality, satisfaction, and intentions of practice in Kerinci Regency, Jambi Province. In the long term, it is expected to increase tourist village destinations' loyalty in Jambi Province. This research was carried out in three selected villages, namely Lempur, Pendung Talang Genting, and Jernih Jaya, Kerinci Regency, Jambi Province. The findings and discussion concluded that tourist satisfaction influences tourist destination loyalty and behavioral intention. Meanwhile, the perceptions of the quality of tourism destinations influence tourists' loyalty and urge to return to the village. Tourism satisfaction also affects the loyalty of tourist village destinations. However, its perception in terms of quality can influence tourist loyalty.
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Riskarini, Dian, Yuli Ardianto, and Reffy Reffy. "LOYALITAS WISATAWAN DAMPAK KEPUASAN WISATAWAN, PROMOSI DAN SADAR WISATA MASYARAKAT PULAU TIDUNG." Jurnal Ekobis : Ekonomi Bisnis & Manajemen 11, no. 1 (March 31, 2021): 121–32. http://dx.doi.org/10.37932/j.e.v11i1.217.
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Tidung Island is one of the islands in the Thousand Islands and has become a tourist attraction for visitors to enjoy panoramic views, water tourism and underwater reefs. Local people take advantage of this opportunity to be managed independently in an effort to support the tourism potential in their area. This study aims to analyze the loyalty of tourists visiting Tidung Island due to the influence of tourist satisfaction which is supported by promotion and awareness of community tourism. The data used in this study are primary data obtained from questionnaires. The number of samples of 200 respondents using descriptive quantitative purposive sampling method. The data analysis technique used path analysis. The results showed that promotion and awareness of community tourism had a positive and significant effect on tourist satisfaction. Tourist satisfaction has a positive and significant effect on tourist loyalty. Promotion and awareness of community tourism have a positive and significant effect on tourist loyalty. Keywords: promotion, awareness of community tourism, tourist satisfaction, tourist loyalty.
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Ghose, Sanjoy, and Maria Johann. "Measuring tourist satisfaction with destination attributes." Journal of Management and Financial Sciences, no. 34 (July 27, 2019): 9–22. http://dx.doi.org/10.33119/jmfs.2018.34.1.
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This study aims to contribute to the knowledge of value creation process in the tourism market by examining the impact of tourism product attributes on tourist satisfaction and tourist behavioural intentions. The research was conducted with 463 tourists visiting Poland. The research results show that several tour attributes and experience attributes influence tourist satisfaction and their willingness to recommend the country to others; however, drivers of satisfaction and recommendations, although often similar, were not always the same. Tour package features such as organization, attractiveness of the programme, and tour escort have a positive impact on both tourist satisfaction and recommendations.Moreover, some experience factors including tourist attractions – culture and monuments, and safety also have a positive impact on both tourist satisfaction and recommendations. Severalmanagerial implications are outlined on the basis of the research results.
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Nurhayati, Neneng, and Alimatus Sahrah. "PENGARUH CITRA TUJUAN WISATA DAN KEPUASAN WISATAWAN TERHADAP INTENSI BERKUNJUNG KEMBALI WISATAWAN MANCANEGARA DI DAERAH ISTIMEWA YOGYAKARTA." Kepariwisataan: Jurnal Ilmiah 11, no. 02 (May 31, 2017): 69–90. http://dx.doi.org/10.47256/kepariwisataan.v11i02.109.
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The objective of this study is to predict the effect of tourism destination image and tourist satisfaction on foreign tourists’ intention to revisit the Special Region of Yogyakarta. Subjects of the study were 90 foreign tourists of 20 to 60 years old. The data used in the study were collected using a revisiting intention scale, a tourism destination image scale, and a tourist satisfaction scale. The data were analyzed by using a multiple liniear regression technique. Results of the study show that tourism destination image and tourist satisfaction simultaneously had a significantly positive effect on the foreign tourists’ revisiting intention with p = 0,000 (p < 0,01) and a determinant coefficient of 0,189. This means that tourism destination image and tourist satisfaction were simultaneously able to predict the revisiting intention of 18,9 %, so that 81,1 % was predicted by other variables that were not examined in the study. In addition, tourism destination image partially had a significantly positive. Effect on the revisiting intention with the regression coefficient of p = 0,000 (p < 0,01) and a determinant coefficient of 0,109 or 10,9 %, while tourist satisfaction partially had a significantly positive effect on the revisiting intention with p = 0,000 (p < 0,01) and a determinant coefficient of 0,16 or 16 % on the revisiting intention.
Keywords: Tourism Destination Image, Tourism Satisfaction, Revisiting Intention
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Isa, Salmi Mohd, Phaik Nie Chin, and Nurul Ulfah Mohammad. "Muslim tourist perceived value: a study on Malaysia Halal tourism." Journal of Islamic Marketing 9, no. 2 (June 11, 2018): 402–20. http://dx.doi.org/10.1108/jima-11-2016-0083.
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Purpose This study aims to align the theoretical foundations of Halal tourism to conventional tourism paradigms. It investigates Muslim tourists’ perception of value in the context of tourist destinations in Malaysia. Design/methodology/approach The partial least square structural equation modelling uses SMART–PLS for 170 Muslim tourists and uses a positive research approach with a quantitative basis of enquiry. Six variables of Muslim tourist perceived value, such as price, social, emotion and quality, and Halal physical and nonphysical attributes are examined. In addition, this study also examines the mediating effect of destination experience in Malaysia’s environment (i.e. infrastructure, atmosphere and culture) and the relationship between Muslim tourist perceived value and tourist satisfaction. Findings Overall, the results indicate that price and social variables had no impact on tourist satisfaction, whereas other variables such as quality, emotion and Halal physical and nonphysical attributes had a direct impact on tourist satisfaction especially with the mediating effect of destination experience. Practical implications The effects of cognitive, affective and Islamic (i.e. Halal) values on tourist satisfaction were examined as also the importance of destination experience on tourist satisfaction. Originality/value This study also found that destination experience influenced tourist satisfaction significantly.
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Fitrizal, Fitrizal, Elfiswandi Elfiswandi, and Sigit Sanjaya. "The impact of culinary tourism on tourist satisfaction and destination loyalty: Padang city, West Sumatra context." Jurnal Manajemen dan Pemasaran Jasa 14, no. 1 (April 6, 2021): 135. http://dx.doi.org/10.25105/jmpj.v14i1.8594.
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<p>The objective of this study to identify the impact of culinary tourism on tourist satisfaction and destination loyalty. Respondents in this study are the tourists in Padang city, West Sumatra. The study utilized primary data which is obtained through the questionnaire. The respondents were selected by convenience sampling method. The number of respondents is 384 determined by using Lemeshow formula. Data were analyzed by Path Analysis. The result show that culinary tourism has a positive and significant effect both on destination loyalty and tourist satisfaction. Tourist satisfaction has a positive and significant effect on destination loyalty. Culinary tourism is one of the effective tools to increase tourism. Tourist satisfaction will be achieved with components of culinary tourism. Tourist satisfaction even though insufficient category, it will be able to increase loyalty.</p>
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Su, Lujun, Yinghua Huang, and Maxwell Hsu. "Unraveling the impact of destination reputation on place attachment and behavior outcomes among Chinese urban tourists." Journal of Hospitality and Tourism Insights 1, no. 4 (November 12, 2018): 290–308. http://dx.doi.org/10.1108/jhti-11-2017-0026.
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Purpose The impact of destination reputation on tourists’ behavior has not received sufficient attention in the tourism literature. Built upon the signaling theory and the well-documented stimulus-organism-response framework, the purpose of this paper is to propose and assess a theoretical model that captures relationships among destination reputation, place attachment, tourist satisfaction, and the search for alternative destinations. Design/methodology/approach Using the covariance-based structural equation modeling technique, this study empirically tested the conceptual model with a convenience sample of Chinese tourists who visited a popular coastal urban tourism destination in China. Findings Findings reveal that destination reputation positively impacts perceived place dependence, place identity, and tourist satisfaction. In addition, place dependence positively affects tourist satisfaction, but place identity has no significant impact on tourist satisfaction. As expected, tourist satisfaction negatively influences tourists’ search for alternative destinations; however, place identity positively influences tourists’ search for alternative destinations. Originality/value Few studies in the tourism literature explore the role of destination reputation in the tourist decision-making process. The present study’s unique contribution lies in its examination of destination reputation on tourists’ behavior. In addition, this study includes the search for alternative destinations as an important behavioral outcome into the proposed model. Some tourists explore alternative destinations even though they are willing to revisit and spread positive messages about the destination they already visited. Therefore, the continuous searching behavior is worthy of investigation in tourism studies.
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Rahmawati, Rahmawati, Tetra Hidayati, and Gusti Noorlitaria Achmad. "Experience Quality as the Key to Successful Halal Tourism Development." Tourism and Sustainable Development Review 3, no. 1 (March 29, 2022): 1–19. http://dx.doi.org/10.31098/tsdr.v3i1.57.
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Lombok has become Indonesia’s mainstay halal tourist destination; they proved Lombok won the highest score in the GMTI and IMTI surveys. The label as the best halal tourist destination must be a competitive advantage that can attract Muslim tourists to visit Lombok. This study seeks to explain the effect of the variables Halal Tourism Index, Tourist Satisfaction, Tourist Experience Quality on Revisit Intention. This study took domestic Muslim tourist respondents aged between 17 to 60 years who had visited Lombok in the last 3 years. With 87 respondents, it processed the data using PLS-SEM. We know the results of the hypothesis test that the Halal tourism index has no effect on tourist satisfaction and revisit intention; the Halal tourism index has a significant effect on Tourist Experience quality. While the Tourist Experience quality variable has a significant effect on tourist satisfaction and revisit intention, and tourist satisfaction influences revisit intention. The limitation of this research is that respondents are not evenly distributed to all regions of Indonesia, and the number is only 87 respondents. This study revealed that the key factor in making domestic Muslim tourists satisfied and intend to visit Lombok is Experience quality.
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Sulistyowati, Eny, and Sobirin Maliyan. "Pengaruh Kualitas Layanan terhadap Loyalitas Wisatawan Nusantara dengan Kepuasan Wisatawan Nusantara sebagai Variabel Intervening." Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship 5, no. 1 (December 30, 2015): 24. http://dx.doi.org/10.30588/jmp.v5i1.143.
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<p>In the business world, customer satisfaction is an absolute must be the goal to achieve success. Due to the achieved satisfaction of the consumers or customers will bring many benefits to manufacturers or institutions, among others, will make consumers become loyal. From the results of research conducted shows that Quality of services provided to tourists have a strong influence on the loyalty of tourists to visit the tourism objects in the area of Yogyakarta. This is evidenced by the results of the r2 of the influence of service quality to local tourists loyalty is about 22.2%. This shows if the service quality provided by the tourism industry in Yogyakarta enhanced within the region will make the travelers loyal to the tourism industry in Yogyakarta. In addition to the quality of services provided to tourist there are other factors that also have a strong influence on the tourist loyalty that tourist satisfaction factor, as evidenced by the r2 value of 15.2%. This suggests that if the tourism industry pay attention to things that could improve the satisfaction of tourists visiting the attractions in Yogyakarta, then the tourists will be eager to visit again or loyal. Meanwhile, indirectly influence the quality of service to tourists loyalty through the satisfaction of tourists who visit tourist attraction in the DIY region have only r2 values of 0.015 or 1.5%. This implies that the satisfaction of tourists is less strong loyalty of tourists who visit tourist attraction in the area of DIY.</p>
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CHERAPANUKORN, Vimolboon, and Prompong SUGUNNASIL. "Tourist Attraction Satisfaction Factors from Online Reviews. A Case Study of Tourist Attractions in Thailand." Journal of Environmental Management and Tourism 13, no. 2 (March 31, 2022): 379. http://dx.doi.org/10.14505/jemt.v13.2(58).08.
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In order to survive and gain competitive advantages in the post COVID-19 pandemic, tourism destinations should plan their business strategy by focusing on customer expectation. A number of research have studied tourist satisfaction, particularly, hotels and transports, however there is limited investigation with tourist attractions which have different prominence from other tourism service providers. The purpose of this study was to identify the tourists’ satisfaction components for tourist attractions by adopting an opinion mining technique and using the zero-shot text classification method. The total of 40,000 online tourists’ reviews from 40 tourist attractions in Thailand, that were posted up thought TripAdivisor.com between 2010 and 2021, were analyzed. The research findings reveal six components of tourist attraction satisfaction (TATSAT) model that includes 1) ambiance, 2) hospitality, 3) price, 4) accessibility, 5) cleanliness, and 6) security. All attributes of TATSAT model are generated from tourists’ point of view and was analyzed by the focus group discussion with five tourism experts from both academics and practitioners. This model expands the idea of HOLSAT and SERVQUAL by focusing on the tourist attraction business sector. The results can serve academics and practitioners in the research and improvement of tourist satisfaction to maximize competitive advantages for tourist attraction sector in the future.
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KAHARUDDIN, KAHARUDDIN, Junika NAPITUPULU, JULIANA JULIANA, Rudy PRAMONO, and Elza Leyli Lisnora SARAGIH. "Determinants of Tourist Attraction of the Heritage Tourism." Journal of Environmental Management and Tourism 12, no. 2 (March 29, 2021): 507. http://dx.doi.org/10.14505//jemt.12.2(50).19.
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Heritage tourism is a journey where the purpose of the trip is to see or witness heritage ceremonies and enriches, strengthen faith. The research result on the effect of Tourist’s motivation on tourist decision to heritage tourism in Dairi, it was discovered that there is an increase in the effect of tourist's motivation on tourist decision to heritage tourism in Dairi. Based on this research regarding the effect of service quality on tourist decision to heritage tourism in Dairi, it was discovered that there is an effect of service quality on tourist decision on heritage tourism in Dairi. With the improvement of Service Quality, tourist decision to heritage tourism in Dairi can be increased. Based on the findings of this research, it was discovered that tourist satisfaction has no effect on tourist decision to heritage tourism in Dairi. The decreased Tourist Satisfaction leads to a decline in tourist’s decision. With regard to the effect of the tourist’s motivation, service quality, and Tourist satisfaction on tourist decision to heritage tourism in Dairi, it was revealed that these three variables (Tourist’s Motivation, Service Quality, and Tourist Satisfaction) have simultaneous effects on tourist decision to heritage tourism in Dairi.
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Supriyanto, Budi, Sri Fajar Ayuningsih, B. Syarifudin Latif, Anak Agung Gde Agung, and Jakaria Jakaria. "Pengaruh Kualitas dan Nilai Fungsional-Emosional-Sosial Turis terhadap Kepuasan dan Minat Kunjung Ulang (Re-Visit) pada Atraksi Wisata Taman Hiburan Pesona Trukan Tambahrejo, Purworejo." Destinesia : Jurnal Hospitaliti dan Pariwisata 4, no. 1 (October 1, 2022): 10–19. http://dx.doi.org/10.31334/jd.v4i1.2438.
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This paper tries to find the influence of tourist perceptions and values consisting of functional, emotional and social on tourist satisfaction and interest in revisiting the tourist attraction in central java. The object in this research paper is a tourist attraction named Pesona Trukan in Bagelen District, Purworejo Regency, Central Java. The sample of this study is 100 people who were domestic tourists who visited the location of the tourist attraction. Accidental sampling method is a technique used in data collection. The data is sourced from questionnaires and is the main data used in the research. The research variables consist of (1) Tourist perceptions of tourist attractions; (2) Value perception (functional, emotional, and social); (3) Tourist satisfaction, and; (4) Interest in visiting tourists again. The analysis used in testing the relationship is the Structural Equation Model using the SmartPLS and SPSS applications. The conclusions from the analysis are: (1) Quality has a significant and positive effect on tourist functionality; (2) Quality has a significant and positive effect on tourists' emotions; (3) Quality has a significant and positive effect on social tourism; (4) Functional significant effect on tourist satisfaction; (5) Emotional has a significant effect on tourist satisfaction; (6) Social has a significant effect on tourist satisfaction; (7) Tourist satisfaction mediates the functional effect on repeat interest; (8) Tourist satisfaction mediates the emotional effect on return interest; (9) Tourist satisfaction mediates social influence on return visit interest.
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Gadah Atiq, Alamer, and Zainon Binti Mat Sharif. "Malaysia Environment and Atmosphere with Arab Tourist Loyalty and Satisfaction." International Journal of Engineering & Technology 7, no. 4.35 (November 30, 2018): 917. http://dx.doi.org/10.14419/ijet.v7i4.35.27394.
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With the persistent development of tourism in Malaysia, tourist loyalty has become a vital topic in tourism studies. Researchers often examine this with little focus on the relations and interaction between tourist loyalty and the factors of tourism satisfaction. This study was conducted to examine the factors influencing Arab tourists’ loyalty towards tourism in Malaysia. Questionnaires were delivered conveniently to 30 Arab tourists at Kuala Lumpur International Airport (KLIA). From the overall results of this study, it can be concluded that the regression model revealed that the independent variables entered into the regression model were significant predictors of tourist loyalty. The coefficient of destination (R2) showed that about 76.00% of variance in tourist loyalty was explained by the predictor variable.
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ALFIFTO, Alfito, Endang Sulistya RINI, and Yeni ABSAH. "Experiential Tourism in Lake Toba Samosir District." Journal of Environmental Management and Tourism 11, no. 6 (September 13, 2020): 1385. http://dx.doi.org/10.14505/jemt.v11.6(46).08.
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Tourism is a new kind of industry that can accelerate economic growth and availability of employment, income increment, standards of living and stimulate other productive sectors. In the context of tourism, satisfaction is referred to, as part of the expectation before travel and experience after the trip. The satisfaction of tourists can be influenced by their experience in visiting tourism destinations. Experience can be the key to the success of tourism industry. The tourism experience is divided into two, namely experiential quality and experiential value. Tourists who visit Lake Toba will get their personal experience from their holiday. The satisfaction in enjoying Lake Toba will help those tourists consider if they would return or not. The purpose of this research is to analyze experiential quality impacts on tourist satisfaction through experiential value. The sampling method used is accidental sampling. The population of this research is domestic tourists who visit Lake Toba in Samosir District. The number of respondents in this study was 140. Data analysis is done through PLS-SEM by using SmartPLS 3.0 program. The results showed significant effects of experiential quality on experiential value, experiential quality on tourist satisfaction, experiential value on tourist satisfaction, and experiential quality on the satisfaction of tourists through experiential value.
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Suryaningsih, Ika Barokah. "Reflection of Customer Experience and Destination Image of Tourist Trust through Satisfaction Mediation." Hasanuddin Economics and Business Review 4, no. 1 (June 23, 2020): 1. http://dx.doi.org/10.26487/hebr.v4i1.2329.
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In the tourism services sector, tourist experience and destination image are the keys to create tourist satisfaction. Thus, tourists are expected to gain pleasure and lead to a build of tourist' trust in the beach destination. Research objectives are to prove the effect of customer experience and destination image on trust through the mediation of tourist satisfaction. The population were all tourists who had visited a beach in Trenggalek Regency more than two times. The sampling technique used was accidental sampling with 193 respondents. Data collection was carried out by a questionnaire containing statement items which were given a score of 1-5 using a Likert scale, and the analysis tool was use PLS. The results imply that customer experience and destination image affect tourist satisfaction. Tourist experience was not significant on trust, but destination image influences trust of the tourist.On the other hand, tourist satisfaction affects tourist' trust. This research proves that the more satisfied tourists, it would be to increase tourist’ trust. The Sobel test shows that the intervening variable, namely tourist satisfaction, can mediate the influence of the variable of tourist experience and destination image on trust when visiting the beach
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Bhat, Mushtaq Ahmad, and Nabina Qadir. "Tourist Satisfaction in Kashmir: An Empirical Assessment." Journal of Business Theory and Practice 1, no. 1 (February 28, 2013): 152. http://dx.doi.org/10.22158/jbtp.v1n1p152.
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Tourist satisfaction is one of the most important concerns of competitive destinations as it considerably<br />influences the tourist’s choice of a destination, the consumption of products and services and the<br />decision to visit the destination in the future. With the increasing role of tourism in the global economy<br />and growing competition in the global tourism market, the importance of enhancing the satisfaction<br />level of tourists is being recognized as a way to expand and maintain a large and loyal customer base<br />for long-term success. Satisfied tourists bring success to the tourism business. They are likely to revisit<br />and recommend the destination to their families and friends. On the other hand, dissatisfied tourists<br />may not return to the same destination and may not recommend it to other tourists. Even worse,<br />dissatisfied tourists may express negative comments about a destination and damage its market<br />reputation. In view of the growing importance of tourist satisfaction for tourism promotion, present<br />study is an attempt to measure the satisfaction level of tourists in Kashmir Valley. Based on data<br />gathered from three hundred forty (340) tourists, the study brought to light four interpretable service<br />quality dimensions for tourism services: Assurance, Tangibility, Responsiveness and Reliability.<br />Findings are analyzed and suggestions for improving tourists’ satisfaction have been discussed.
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Xingjun, Zang. "An Empirical Study on the Tourist Satisfaction." Journal of Digitainability, Realism & Mastery (DREAM) 1, no. 07 (December 31, 2022): 47–56. http://dx.doi.org/10.56982/dream.v1i07.66.
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The main purpose of this study is to understand of customer satisfaction on tourist attraction, tourist facilities, transportation, safety and road convenience in Malaysia rural tourism. The questionnaire method was selected because the instrument of this study using Likert Scale. Question data questionnaires were analyzed using Statistical Packages for Social Sciences software (SPSS) version 20. The findings showed that tourist attraction, tourist facilities, transportation, safety and road convenience enhance satisfaction in Malaysia rural tourism. It was also revealed that satisfaction partially mediates the relationship between service quality and trust. In future more research needs to be carried out to explore the role of satisfaction in Malaysia rural tourism industry. It is important to do the study utilizing experimental design by planning of this study is formed descriptive by employing a quantitative approach. The findings imply that the relationship between satisfaction and profitability may reside in satisfaction’s influence on tourist attraction, tourist facilities, transportation, safety and road convenience play a crucial function within the Malaysia rural tourism industry.
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Martaleni, Martaleni, M. Jamal Abdul Nasir, Rizqiyatul Khoiriyah, and Satya Ramadhany Djawas. "Attributes of halal tourism during the Covid-19 pandemic: An overview of the perceptions of Muslim tourists in Nusantara." Innovative Marketing 18, no. 4 (October 13, 2022): 25–35. http://dx.doi.org/10.21511/im.18(4).2022.03.
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The Covid-19 pandemic has hit industrial sectors very hard, including the tourism industry and halal tourism. The sustainability of the tourism industry must be maintained, so the development of marketing strategies is very necessary. The purpose of this study is to examine and analyze the effect of halal tourism attributes on tourist loyalty and indirectly through the trust and satisfaction of Indonesian Muslim tourists. This quantitative study involved 504 respondents out of 519 collected. To determine the sample in this study, a judgment sampling technique was used. The analytical tool used is the PLS-SEM to test the effect of the relationship between the variables studied. As a result, the attributes of halal tourism indirectly affect loyalty through the trust and satisfaction of tourists. This means that tourist loyalty manifests itself in returning to visited tourist destinations, recommending others, inviting others to visit visited tourist destinations, and traveling back to visited tourist destinations, even though the entry ticket goes up; it can arise directly as a result of offerings of halal tourism attributes, as well as mediated by the trust and satisfaction of domestic tourists with tourism attributes offered to the tourist destinations they visited during the COVID-19 period.
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Setiawan, Heri, Rini, Jusmawi Bustan, Fetty Maretha, and Fernando Africano. "Tourist Loyalty Model in Local Culinary Selection in the Era of the Covid 19 Pandemic in Palembang City." Asean International Journal of Business 1, no. 2 (July 13, 2022): 1–18. http://dx.doi.org/10.54099/aijb.v1i2.99.
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Purpose –Local food and tourism are the main components that determine tourist behavior. Key attributes of local food such as taste, quality, appearance, environment and employee behavior may vary from country to country. Local food plays an important role in determining the overall tourist experience of the destination.The purpose of this research is to develop a conceptual model to determine the loyalty of tourists in choosing local culinary. Methodology/approach –The population of this research is tourists who come to culinary tourism destinations in Palembang City at the time the survey was conducted. Convenience sampling method was used to determine the research sample. The sample in this study were 168 respondents. On researchdata analysis technique using SEM AMOS. Findings –This study explains that the quality of personal interaction and service quality have a positive and significant effect on tourist satisfaction. Tourist satisfaction has a positive and significant effect on tourist loyalty. Novelty/value –BBased on a review of various literatures related to this study, there has been no research in the field of tourism marketing that integrates the concepts of food quality, personal interaction quality, environmental quality, perceived value and service quality that were developed together to measure tourist satisfaction and the concept of tourist satisfaction. to measure tourist loyalty.
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Preko, Alexander, Iddrisu Mohammed, and Leeford Edem Kojo Ameyibor. "Muslim Tourist Religiosity, Perceived Values, Satisfaction, and Loyalty." Tourism Review International 24, no. 2 (August 4, 2020): 109–25. http://dx.doi.org/10.3727/154427220x15845838896341.
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This study investigates the relationships among Muslim tourists' perceived values, satisfaction, loyalty, and the moderating effect of religiosity. These relationships are explored with a sample of 396 Ghanaian Muslim tourists visiting Larabanga Mosque. Structural equation modeling and multigroup analysis were used to explore the relationships and the moderating effect of the studied variables. The results revealed that perceived values of Muslim had positive effects on tourist satisfaction and tourist satisfaction had a positive influence on loyalty. However, quality and social values had negative effects on satisfaction. In addition, the significant moderating effect of Muslim religiosity on the relationship between perceived value and tourist satisfaction was established. The results of the study validate the viability of Islamic tourism practices that would build positive intention to revisit or recommend destinations among potential Muslim tourists for future Islamic tourism market. Theoretical and practical implications of the findings are also discussed.
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Sugiama, Aceng Gima, Husna Candranurani Oktavia, and Monik Karlina. "The Effect of Tourism Infrastructure Asset Quality on Tourist Satisfaction: A Case on Forest Tourism in Tasikmalaya Regency." International Journal of Applied Sciences in Tourism and Events 6, no. 1 (June 30, 2022): 65–71. http://dx.doi.org/10.31940/ijaste.v6i1.65-71.
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This study aims to determine the effect of the quality of tourism infrastructure assets on tourist satisfaction on forest tourism in Tasikmalaya Regency including the quality of accommodation, quality of accessibility and quality of amenities. The research population is tourists who have visited the Batu Hanoman Waterfall, Batu Blek Waterfall, Candung Waterfall, and Ciparay Waterfall in Tasikmalaya Regency with a sample size of 336 respondents, applying a purposive sample. The data is processed using the Structural Equation Model (SEM). The results of this study indicate that the quality of accommodation, the quality of accessibility and the quality of amenities have a positive effect on tourist satisfaction. This means that tourism infrastructure assets, both quality of accommodation, quality of accessibility and quality of amenities can increase satisfaction for tourists. In total, the quality of amenities has the greatest influence on tourist satisfaction, followed by the quality of accessibility and quality of accommodation. Studies prove that efforts to increase tourist satisfaction can be done by improving the quality of accommodation, quality of accessibility, and quality of amenities.
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Shu Wan Tan, Adeline, Mohammad Falahat, and Bik Kai Sia. "Perceived Consumption Values, Satisfaction and Loyalty in the Tourism: Case of Malaysia." International Journal of Engineering & Technology 7, no. 3.21 (August 8, 2018): 368. http://dx.doi.org/10.14419/ijet.v7i3.21.17188.
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Domestic tourism is a substitute for outbound travel has a potential to create income and employment in the home economy. These potentials also create opportunities through the linkage at destinations. This study extent the concept and evaluates the empirical evidence of the relationship between perceived consumption values toward tourism loyalty. Drawn from revised framework of the Sheth-Newman Gross Model of Consumption Values and the European Consumer Satisfaction Index (ECSI), we examine the relationship of perceived consumption values, tourist satisfaction and tourist loyalty. Data obtained from 255 tourists visited the state of Malacca, Malaysia. The results indicated that tourist loyalty is affected by perceived consumption values and fully mediated by tourist satisfaction. The findings provide valuable insights to the policy makers, industries and academics in developing strategies and exploring possible factors to consider in tourism sector and thus, boost the national economy. As for policy makers, this study can be seen as exploitation to increase the influx of international tourists by implementing policies or improving tourist spots.
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Aprilia S, Devi, Eni Endah Pujiastuti, and Lukmono Hadi. "PENGARUH CITRA DESTINASI, E-WOM, TERHADAP KEPUASAN WISATAWAN DAN KEPERCAYAAN." DIALEKTIKA : Jurnal Ekonomi dan Ilmu Sosial 4, no. 1 (April 9, 2019): 85–95. http://dx.doi.org/10.36636/dialektika.v4i1.287.
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AbstractThe purpose of trying to make the uniqueness of tourism products is to be able to attract tourists to visit and have future behavioral intentions. Therefore this study aims to examine the influence of destination image variables, e-wom on satisfaction and trust. The problem raised is whether the Destinastion Image has a significant effect on Tourist Satisfaction? Does E-WOM have a significant effect on the Tourist System? Is the Image Objective Significant to Trust? Does E-WOM have a significant effect on Trust? Trust? . Research is conducted on tourists who visit the tourist attraction of Tebing Breksi DI Yogyakarta. The number of samples used was 115 people using systematic random sampling. Analysis techniques using SEM. The results showed that the Destinastion Image had a significant effect on Tourist Satisfaction, E-WOM had a significant effect on Tourist Satistfacton, Destination Image had a significant effect on Trust, E-WOM had a significant effect on Trust, Tourist Satisfaction had a significant effect on Trust.Key word : Tourism, destination, behavior intention, Tebing Breksi, E-WOM
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Moon, Jang-Won, and Yuting An. "Uses and Gratifications Motivations and Their Effects on Attitude and e-Tourist Satisfaction: A Multilevel Approach." Tourism and Hospitality 3, no. 1 (January 29, 2022): 116–36. http://dx.doi.org/10.3390/tourhosp3010009.
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This study employed the Uses and Gratifications Theory to explore the motivations for utilizing a smartphone during trips and satisfactions with travel experience. This study adopted multilevel SEM to explore how U&G motivations affect e-tourist satisfaction when attitude toward smartphone use by tourists serves as a mediator. To this end, data collected from tourists travelling in the US were analyzed using a multilevel approach. The findings are: (1) U&G motivations (social interaction, entertainment, information, and convenience) are determined, (2) valid and reliable scales for all constructs are developed, (3) U&G motivations have a significant effect on tourists’ attitude toward smartphone use, which, in turn, significantly affects e-tourist satisfaction (hedonic, utilitarian, and overall) at the individual level. The results from this study provide practical and theoretical implications for e-tourism communication and tourism marketing.
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Jeong, Yunduk, Suk-Kyu Kim, and Jae-Gu Yu. "Sustaining Sporting Destinations through Improving Tourists’ Mental and Physical Health in the Tourism Environment: The Case of Korea." International Journal of Environmental Research and Public Health 17, no. 1 (December 23, 2019): 122. http://dx.doi.org/10.3390/ijerph17010122.
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The purpose of this study was to explore structural relationships between emotional experiences, novelty seeking, tourist satisfaction, and destination loyalty in the context of active sport tourism. The study emphasizes the mediating effect tourist satisfaction has on the relationship between emotional experiences and destination loyalty. The validities and reliabilities of the measures used were examined through confirmatory factor analysis (CFA) and correlation analysis using 230 domestic and international participants who attended a marathon race as amateur athletes. Structural equation modeling analysis with maximum likelihood estimation was conducted to investigate relationships between study variables. Findings disclosed the positive impacts of (a) emotional experiences on tourist satisfaction and destination loyalty, (b) novelty seeking on tourist satisfaction, and (c) tourist satisfaction on destination loyalty, and demonstrated that (d) tourist satisfaction fully mediates the relationship between emotional experiences and destination loyalty. Based on its results, this study (a) indicates that emotional experiences play key roles in predicting tourist satisfaction and destination loyalty, (b) provides an example of the merits of the Destination Emotion Scale (DES) in a sport tourism setting, (c) implies that both emotional experiences and novelty seeking should be incorporated into tourist behavior models, and (d) contributes to tourism studies by exploring the mediating effect of tourist satisfaction on the relation between emotional experiences and destination loyalty. Thus, destination managers should manage gorgeous natural views and beautiful cityscapes, and organize various fun events, such as prize and ticket giveaway events, music performances, and charity campaigns for tourists during events.
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Eviana, Nova, and Rudhi Achmadi. "Importance performance analysis for destination attributes development of tourism village." Jurnal Pariwisata Pesona 7, no. 2 (December 1, 2022): 263–71. http://dx.doi.org/10.26905/jpp.v7i2.7579.
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Segarajaya Village, located in Bekasi Regency, West Java, lacks optimal management of tourist destination attributes, which drives tourist satisfaction. Therefore, this research is crucial to consider the importance of fulfilling tourist satisfaction in encouraging tourist re-visits. The purpose of the study was to determine the level of tourist satisfaction with the attributes of the tourist attraction of Segarajaya Village. The method was quantitative research with IPA analysis by comparing the level of service importance and performance. Data collected using questionnaires includes six attributes; attractions, accommodation and food services, facilities, reputation, social component, and economy. About 110 tourists participated as respondents. The results showed that tourists consider accommodation and social components very important but perform poorly. Hence, it requires the participation of all stakeholders of Segarajaya Tourism Village to provide accommodation services (homestays) that meet hygiene and comfort standards, improve the hospitality and concern of local communities, as well as professional management, to realize the principles of community-based tourism.
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Teixeira, Sérgio Jesus, João J. M. Ferreira, António Almeida, and Eduardo Parra-Lopez. "Tourist events and satisfaction: a product of regional tourism competitiveness." Tourism Review 74, no. 4 (September 25, 2019): 943–77. http://dx.doi.org/10.1108/tr-12-2018-0181.
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Purpose This study aims to analyze the contribution of tourist event and satisfaction with tourism events as a product of regional tourism competitiveness, as well as evaluate factors of competitiveness. Design/methodology/approach The research followed a quantitative methodology by conducting a questionnaire on the four largest tourist events in Madeira (Carnival, Flower Festival, Atlantic Festival and Wine Festival), an insular island located in Portugal. Findings The sample consisted of 2,262 tourists surveyed during the year 2017 and structural equation models were used as the statistical method. Results showed that satisfaction is reflected in the client's loyalty to the choice of a tourist destination and also contributes directly and indirectly to the regional tourist competitiveness. Originality/value This study contributes to the valorization of local and regional events, perceived by the level of satisfaction and loyalty of tourists, as products of regional competitiveness of a tourist destination.
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Hasdian, Adi, and Heri Puspito Diyah Setiyorini. "PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI KAMPUNG BATU MALAKASARI." Journal : Tourism and Hospitality Essentials Journal 6, no. 2 (February 27, 2017): 1085. http://dx.doi.org/10.17509/thej.v6i2.5519.
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Kampung Batu Malakasari is one of the main tourist destinations located in Bandung. The destination has interesting attractions and activities, where tourists not only traveled for leisure, but get educational value as well. There are also educational tour packages for tourists groups; especially schools that want to get learning experience. In 2014, the number of group of tourists who visited Kampung Batu Malakasari decreased by 10.83%. Moreover, based on the pre-research on 30 respondents who was conducted in 2015, it was found that tourist satisfaction was low, particularly the satisfaction at the educational experience. The guest comments that were compiled by the management have also shown the similar result. In fact, the management already had a great effort in conducting activities in delivering a good educational experience. Hence, it is important to carry out research to discover the influence of the education experience for the tourist's satisfaction at Kampung Batu Malakasari. The independent variable in this research was educational tourism experience (X) that consisted of attractions and events, resource specialists, affinity travel planner's tour and receptive operators. The dependent variable was the tourists’ satisfaction (Y), which was the ratio of the value perceived with the value expected. The approach used for this research was a quantitative method by conducting the explanatory survey. The sample used for this research was 100 respondents with the simple random sampling technique. The data analysis and hypothesis testing used for this research is multiple-linear regression analysis. The results showed that the perceived education experience score was 74.06%, while the expected educational experience score is 75.07%. This score indicated that the response of the tourists’ group to educational experience was at the “good” category. Likewise, the tourist's response group to tourist satisfaction had 99% as the score, where it was categorized as an "excellent," which means that the group was very satisfied. Based on the statistical results, simultaneously, the educational tourism experience effect gave 41.5% contribution to the tourists’ satisfaction. Partially, only two dimensions had a significant effect to tourist satisfaction, namely attractions and events; and resource specialists.