Journal articles: 'Tourist information services'

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Shelemetieva, Tetiana, and Serhii Bulatov. "Activities of Tourist Information Centers: World Experience and Domestic Practice." Herald of the Economic Sciences of Ukraine, no. 2(37) (December 23, 2019): 205–11. http://dx.doi.org/10.37405/1729-7206.2019.2(37).205-211.

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The article substantiates the need to create tourist information centers in Ukraine as one of the important tools of information support for the development of modern tourism and the promotion of a national tourism product. The success of the tourism industry in Ukraine in the context of the formation of a global information space is largely determined by the effectiveness of information support for the tourism sector. It is noted that an important task of the policy of local authorities in tourism management is to improve the information support of this process, since without advertising and information that attracts consumers of certain services, the development of tourist and recreational activities is impossible. The activity of the TIC is extremely important for destinations with a significant share of independent tourists, because, in this case, they are the main centers for the provision of information services. The essence of the concept of “tourist information center” is revealed and its main tasks are defined. It was noted that the tourist information center is an important tool of the tourist infrastructure, with the help of which tourists and other tourism entities have the opportunity to receive complete tourist information and advisory services on tourism activities in the area and beyond. The TIC can provide information support to the system of state regulation and tourism management in the region, since it is necessary to constantly update the regulatory and informational and analytical framework that provides effective management of the development of tourism and resorts. The following goals of creating tourist information centers in Ukraine are proposed: promoting the development of domestic tourism; providing information to local and foreign tourists and tourist organizations; promoting cooperation between tourism organizations of the city; conducting trainings and seminars for specialists in the field of tourism; development of tourist opportunities of the city; attracting more tourists to the area; improving the competitive advantages of the area by improving the tourism infrastructure; replenishment of the local budget due to taxation of tourism business entities; rational use of tourist and recreational resources of the area; attracting investment in the tourism business; creating a positive international image and popularizing tourist areas. The world experience of organizational and economic aspects of the activity of tourist information centers is investigated. In the developed tourist countries of the world, an extensive modern network of tourist infrastructure institutions, which includes information centers, is successfully operating. Such establishments allow tourists to receive the necessary tourist information and advisory services on tourist destinations. In the USA, each state has its own tourist information centers. The “Hospitality Center” is a recreation area, including a center for visitors, they are funded by local taxes included in each bed. In South America, the most active tourist information centers operate in Peru. Free centers provide tourist information and assistance for domestic and foreign tourists. Information includes monuments and recommended itineraries. In Australia, most visitor centers are run by local or state authorities, and in some cases by the Tourism Operators Association on behalf of the government. These information centers provide services such as housing selection and booking tours (automobile, air, bus, rail). They are the first link in acquaintance of a visitor with a city or region. The practice of the work of tourist information centers in Ukraine is considered and a list of them is compiled. It is noted that today tourist information centers have been created in most regions of Ukraine and in small cities of the Western region of Ukraine. Keywords tourist information center, world experience, domestic practice, creation goals, objectives, activity results.

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Setiawan, Agung, Jono M. Munandar, and Ma’mun Sarma. "THE ROLE OF THE TOURIST INFORMATION CENTER (TIC) OF SOEKARNO HATTA AIRPORT IN THE CHOICE OF TOURIST DESTINATIONS BASED ON TOURIST CHARACTERISTICS AND SERVICES." Jurnal Aplikasi Manajemen 18, no. 4 (December 1, 2020): 667–81. http://dx.doi.org/10.21776/ub.jam.2020.018.04.06.

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Tourist destination information is an important element in tourism promotion and marketing. The need for tourism facilities that can respond to problems related to the availability of tourism information and at the same time play a role in tourism promotion and marketing activities of a tourist destination requires the presence of a Tourism Information Center/TIC. Tourist Information Center (TIC) activities are service activities with the core being the delivery of tourist information. This research is exploring the three previous research conducted by Brady Cronin (2001), Gronroos (2000), and King (1987), which aims to investigate the optimization of TIC services. Sampling in this study was 175 respondents. Data processing uses SPSS and Structural Equation Modeling (SEM) AMOS 24. Service users were predominantly male, with an age range of 26-35 years, and the majority of undergraduate education, occupational status was dominated by private employees. While natural wonders become the main choice of tourists and the length of stay between 8-14 days. The main purpose of tourists visiting the TIC to get tourism information and transportation information. Whereas the tourist objects most favored by tourists are natural wonders and adventure wonders. Furthermore, the results of TIC service analysis show that physical environment quality, interaction quality, outcome quality affect service user satisfaction, while E-Technology quality does not affect service user satisfaction.

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Rahayu Wulan Dewi, Ni Komang, I. Gusti Putu Bagus Sasrawan Mananda, and I. Ketut Suwena. "PREFERENSI WISATAWAN TIMUR TENGAH TERHADAP PRODUK WISATA DI KABUPATEN BADUNG." Jurnal IPTA 9, no. 1 (July 19, 2021): 162. http://dx.doi.org/10.24843/ipta.2021.v09.i01.p16.

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This study aims to find preferences of Middle Eastern tourists towards tourism products of Badung Regency and involved 100 purposively selected respondents. The data was collected through questionnaires then processed using crosstab analysis method and chi-square test. The results of this study are: 1) Characteristics of Middle Eastern tourists visiting Badung Regency are dominated by women, aged between 25 – 44 years, private employees, married, nationality of Saudi Arabia, Turkey and Egypt, purpose of visit for vacation, information about Bali from internet, mostly traveled by tour packages, length of stay between 4 - 6 days, and mostly it’s their first time visit to Bali. 2) Preferences as follows prefer for natural attractions, stay in Kuta/Legian area, prefer to use a car rental, reserved resort as their accommodation through booking services, dining at restaurants, a watersport as entertainment activities, online media as information services, tourism consulting services are Bali tourism research, do not use tourist flights, and do massages when traveling to Bali. The characteristics of Middle Eastern tourists that correlate with the preference of selection of tourist products in Badung Regency is; Age correlates with tourism consulting services. Jobs correlate with tourist transport services. Nationality correlates with tourism transportation services, travel services, accommodation provision, tourism consulting services, travel services, tirta tours, and spas. Resources correlate with tourist transportation services, and the provision of accommodation. Travel organizing correlates with tourist transportation services, travel services, food and beverage services, and travel services. Travel periods correlate with tourist attractions, and tourism consulting services. Periodic travel correlates with travel services.

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Widarti, Erni, Dadang Eman, and Suyoto Suyoto. "User-centered Design for Mobile Apps Guide Service Heritage Tourism in Indonesia." International Journal of Interactive Mobile Technologies (iJIM) 14, no. 16 (September 22, 2020): 87. http://dx.doi.org/10.3991/ijim.v14i16.11312.

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Heritage tourism is a tourist trip by visiting places that have historical and heritage value as a tourist attraction. In this study selected three locations in Indonesia are Yogyakarta, Bandung, and Bali. The tourism phone application is an application service tour guide encourages tourists to get information on the journey of heritage tourism. With this application, the user chooses the tourism package according to the area that the user wants to visit. Heritage tour guide application uses the user-centred design (UCD) method. UCD is an iterative design process in which designers focus on the users and their needs in each phase of the design process. This application makes it easier for tourists because it is a tool for carrying out heritage tourism trips. Tourist can access routes, and tourist destinations will be addressed in the Heritage journey. The results of the design of tour guide services with a confidence scale of 95% intervals, which showed this study was successful in designing tour guide services that were in line with user expectations.

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Babkov, Daniil, Dinara Kuznetsova, and Natalia Surkova. "Individual tourism information support in the regions of Russia." E3S Web of Conferences 208 (2020): 05010. http://dx.doi.org/10.1051/e3sconf/202020805010.

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Increasing the volume of tourism in the regions of Russia, improving the quality of tourist services provided, creating new, original, and non-standard tourist brands are urgent tasks for Russian regions, especially in modern conditions of increasing interest in domestic tourism. To solve such important problems, it is necessary to use modern technologies for creating an information space, popular means of communication,the development of modern digital environments that allow consumers of tourism services not only conveniently and individually receive, but also to take part in the creation of original content about various thematic attractions in the country’s regions.The use of mobile applications should ensure full and diverse satisfaction of the mass demand of individual tourists, thus increasing the sustainable interest of tourism in all regions of Russia.

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Ермаков, Александр, and Aleksandr Ermakov. "Modeling of information and methodological support for caravanning in the Republic of Crimea." Servis Plus 9, no. 2 (June 15, 2015): 11–18. http://dx.doi.org/10.12737/11307.

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Caravanning is a traditional type of tourism for the Republic of Crimea. Quality of service in the caravanning is formed by the level of their performance, which is dependent on their compliance with modern requirements. The modern development of information and methodological support of tourism requires its improvement for trailering. The author of the article prompts to introduce a numerical score for impressions of the route depending on car safety. The author anticipates a significant improvement in traveling experience due to the flexible capabilities to modify the route with an objective assessment by car tourists. The basis for such decisions is the method of determining the characteristics of the route using graph theory. Knowledge of highway congestion and evaluation of tourist facilities and service companies will allow adjusting the car tourists´ travel itineraries. The proposed evaluation of the quality of services on the route can reasonably conduct design. Creation of tourist information centers of the tourist resources of the Republic of Crimea with the representation in estimates of impressions from visiting the tourist sites allow users to create their generalized objective assessment. Development of the trailering must be based on respect for the principles of sustainable trailering. The introduction of innovative solutions for family trailering make it more competitive in the tourism market. Openness and availability of information on the quality of camping, catering, leisure, etc. will make caravanning more attractive in the Republic of Crimea for both domestic and foreign tourists.

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Mikhailov, S. A. "Digital pattern of life based tourist behaviour analysis system." Informatization and communication 5 (December 2020): 78–83. http://dx.doi.org/10.34219/2078-8320-2020-11-5-78-83.

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The tourism industry has grown rapidly in recent years, and IT technology is also having a big impact on tourists. Tourism services, information generated by tourists and other sources can be used to build models of tourist behavior. These models can improve the travel experience in various ways. The author presents the system for analyzing tourist behavior based on the concept of a digital pattern of life. The system determines the tourist, possible data sources, ways of storing and presenting data, as well as tools for analyzing behavior. The author used artifi cial neural networks to analyze behavior from a dataset of tourist travels made with cars. One scenario of tourist behavior using artifi cial neural networks is presented. The collected results will be used for improving tourist services.

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Santoso, Indah Cahyani, Erna Andajani, and Veny Megawati. "ANALISIS FAKTOR–FAKTOR YANG MEMENGARUHI WISATAWAN MELAKUKAN MEDICAL TOURISM DI MALAYSIA." BISMA: Jurnal Bisnis dan Manajemen 14, no. 2 (July 31, 2020): 92. http://dx.doi.org/10.19184/bisma.v14i2.16240.

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This study aims to analyze the factors that influence tourists to travel for medical tourism in Malaysia. The four main factors used were destination competitiveness, service quality, tourist attitudes, and costs, with 6 additional factors as supporting factors. This study used a quantitative approach. The data were analyzed using Confirmatory Factor Analysis run by SPSS and AMOS 22.0. The sampling technique used was non-probability sampling with the sample consisted of 100 respondents. Results showed that there were 44 elements adopted from the study. Based on the anti-image results, 5 factors were removed. According to the component rotation matrix table, 9 factors influence tourists to visit Malaysia for medical tourism. Then, these 9 factors labelled with the new names, i.e., internal and external factor, location attractiveness, ease of accommodation and services, tourist attraction and service quality, transportation and political condition, information and environment, medical service quality, medical tourism and language, and medical personnel. Keywords: cost, destination competitiveness , medical tourism , service quality, tourist attitude

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Романова, Маргарита, and Margarita Romanova. "Современные проблемы защиты прав российских туристов." Services in Russia and abroad 9, no. 2 (July 22, 2015): 0. http://dx.doi.org/10.12737/11905.

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The problem of ensuring the rights of Russian tourists - one of the most acute and unsolved. Multiple cases of death Russian citizens and infliction injury to their health during foreign tours, theft of property, improper fulfillment of contract terms in transport and accommodation, lack of high culture of service - the most typical range of violations of the rights of compatriots, considered by the author. The most important normative legal acts in tourism are considered in the article and conclude about the need to improve the mechanism of protection of the tourist’s rights is made. The most promising ways to protect the rights of tourists are revealed by the author. These include: maintaining the register of tourist companies with their compulsory registration, increased contributions to the funds of tourism associations cooperating with tourist companies, in the interests of tourists. The official publication of comments about tourist companies as a preventive measure for protecting the rights of tourists from the activities of unscrupulous tourist agencies is offered. Author offers the organizational ways of protection the rights of tourists: providing for tourists together with a voucher, ticket and contract for rendering of tourist services and other necessary information - a guide, a map of the state of stay, the appropriate dictionary, telephone handbook of destination in their native language, annex to the contract which would revealed the full range of services included in the tour ticket. The article concludes that need to create the appropriate legal, financial, social, cultural, and other conditions for the safe and favorable recreation of Russian tourists abroad, which largely depends on the coordinated interaction of public and social sectors.

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Wulandari, Meri, Gunardi Djoko Winarno, Agus Setiawan, and Arief Darmawan. "PERSEPSI WISATAWAN TERHADAP OBJEK DAYA TARIK WISATA DI KEBUN RAYA LIWA KABUPATEN LAMPUNG BARAT." Jurnal Belantara 2, no. 2 (August 1, 2019): 84. http://dx.doi.org/10.29303/jbl.v2i2.94.

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The perception of tourists attraction was very important to be learnt to provide some information for manager to object tourism attraction. The purpose of this research was to analyzed the perceptions of tourists to the objects tourism attractions, accommodation, infrastructure, facilities and services at the Botanical Garden of Liwa. The method used was a questionnaire. The results of this research showed that Liwa Botanical garden has 5 objects tourism attractions that were Ornamental Garden, Fruit Garden, Araceae Garden, Aren Garden and Photo Spot . Araceae Garden, and Aren Garden had the lowest score based on the tourist perception. The highest tourist perception value is the Photo Spot; while the tourist perception of Araceae Park and Aren Park has the lowest value that is classified as not good because the object has not been opened for tourists. Perception of infrastructure was higher than accommodation, facilities and service. Development need to be carried especially in tourist lodgings, objects tourism attraction, the parking area and promotion to introduce Liwa Botanical Garden to the tourists.

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Handriana N. Meo, Dewi, I. Nyoman Sudiarta, and I. Ketut Suwena. "ANALISIS KEPUASAN WISATAWAN MANCANEGARA TERHADAP TOURIST INFORMATION CENTRE DI LABUAN BAJO, NUSA TENGGARA TIMUR." Jurnal IPTA 7, no. 2 (December 30, 2019): 202. http://dx.doi.org/10.24843/ipta.2019.v07.i02.p11.

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Tourist Information Center (TIC) is a facility that provides specific information about local areas, tourist attractions, festivals and all services related to tourism in the area. The purpose of this study was to determine how much influence the Quality of Service and Trust Affected on Foreign Tourist Satisfaction Using the Tourist Information Center in Labuan Bajo East Nusa Tenggara. Determination of samples in this study using purposive sampling method as many as 115 respondents. Data collection techniques using questionnaires, observation, interviews, documentation, and literature. The data analysis technique in this study is descriptive analysis, validity and reliability, classic assumptions, multiple regression analysis, correlation analysis, and coefficient of determination analysis using SPSS version 17.0.The results of this study indicate the effect of service quality on the satisfaction of foreign tourists using the Tourist Information Center in Labuan Bajo was stated to have a very significant effect with a tcount of 5.243> t table 2.23214. The effect of trust on satisfaction shows a significant value of 8.924> t table 2.23214, while for the influence of service quality and trust simultaneously on satisfaction is significant with a value of 151.617> t table 1.770.

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Pawłowska-Legwand, Aneta. "Use of information and communication technology to access tourist information and services: The results of research conducted among Polish tourists in Małopolska Voivodeship." Turyzm/Tourism 29, no. 2 (December 30, 2019): 105–12. http://dx.doi.org/10.18778/0867-5856.29.2.10.

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Information and communication technology (ICT) is widely used to access tourist information and services, and as a result using digital tools and sources influences tourist behaviour. The main goal of this paper, based on research, is to describe the behaviours and opinions of tourists who used ICT before travelling. The results include the evaluation of the usefulness of digital tools from a tourist’s point of view, and indicates that tourists are interested in using ICT. Respondents aged over 35, who are living in cities and have had at least secondary education or a university degree, are more active users of digital tools. Websites, mobile applications and other ICT uses have been treated by respondents primarily as a source of tourist information in its widest sense, and a tool which facilitates the process of planning travel routes and purchasing travel-related services. Social media, which facilitate sharing travel-related content, also have a major significance.

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Rosales Flores, Abigail, and Elizabeth Olmos Martinez. "Servicios ecosistémicos en la Laguna de Coyuca, Guerrero, México una perspectiva del turismo." PASOS. Revista de Turismo y Patrimonio Cultural 18, no. 5 (2020): 779–93. http://dx.doi.org/10.25145/j.pasos.2020.18.056.

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Ecosystem services are of great importance in the coastal territories, due to they are part of the natural capital that is needed for the development of human society; ecosystem services are also used to build scenarios and turn them into tourist products. The objective of this research is to know the relationship that exists between the tourist activity and the ecosystem services of the Coyuca Lagoon and to determine the willingness to pay of the tourist for the conservation of the habitat. A mixed methodology was used in sur‑ veys applied to tourists. The results show that knowing the place and taking a boat ride are the main reasons for traveling to the lagoon. The tourists recognize the cultural ecosystem service of the lagoon and are willing to pay an additional amount for the habitat conservation of the mentioned flag species. The information is usefull for planning sustainable practices, diversifiyng tourism activities and investing adicional resources in the conservation of local natural resources

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Andrusiak, Natalia, Nataliia Anipko, and Oksana Smyk. "ANALYSIS OF TOURIST DEMAND CHERNIVTSI IN THE DIRECTION OF EGYPT IN 2020." GEOGRAPHY AND TOURISM, no. 59 (2020): 45–50. http://dx.doi.org/10.17721/2308-135x.2020.59.45-50.

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Purpose. Analyze the results of surveys of tourists who used the services of travel agencies in Chernivtsi in the direction of Egypt in the 2020 season and identify "weaknesses" and "strengths" in the activities of travel agencies. Methods. On the basis of the compiled questionnaire, a survey of tourists and processing of survey results was conducted. Tourists who used the services of travel agencies in Chernivtsi in Egypt were involved in the survey. The research methods of computer technology, statistical, comparative, survey was used. Results. The results of a survey of tourists who used the services of travel agencies in Chernivtsi in Egypt direction in season 2020 are analyzed. It is determined what factors influence the tourist's choice of travel agency, what sources of information about tourist products are crucial for the tourist’s choice, the share of tourists lost by travel agencies who planned to use their services but refused, the reasons for refusing the services of the recommended agency, the reasons for choosing Egypt for vacation, analyzed how tourists assessed the quality and safety of travel services in Egypt in the pandemic year 2020. Insufficient knowledge of the manager about the tourist product, incomplete and uncertain answers to questions about the border crossing procedure, the list of laboratories where the PCR test result can be obtained and the information that should be in the test result form, insufficient given time for the tourist, the reluctance of the manager to work with the tourist. Scientific novelty. A new survey of tourists was conducted, the results of the study were processed and further directions in the improvement and future development of travel agencies in Ukraine were identified (on the example of Chernivtsi). Practical significance. The practical significance of the study is to use the results to critically analyze the activities of travel agencies, identify "weaknesses" and "strengths" in their activities and find new ways to develop and improve, in particular, why the question of choosing a tourist product and a travel agency remains problematic for tourists.

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Zhang, Jialin, Tong Wu, and Zhipeng Fan. "Research on Precision Marketing Model of Tourism Industry Based on User’s Mobile Behavior Trajectory." Mobile Information Systems 2019 (February 3, 2019): 1–14. http://dx.doi.org/10.1155/2019/6560848.

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With the deep cross-border integration of tourism and big data, the personalized demand of tourist groups is increasingly strong. Precision marketing has become a new marketing mode that the tourism industry needs to pay close attention to and explore. Based on the advantages of big data platform and location-based service, starting from the precise marketing demand of tourism, we design data flow mining technology framework for user’s mobile behavior trajectory based on location services in mobile e-commerce environment to get user track data that incorporates location information, consumption information, and social information. Data mining clustering technology is used to analyze the characteristics of users’ mobile behavior trajectories, and the precise recommendation system of tourism is constructed to provide support for tourism decision making. It can target the tourist group for precise marketing and make tourists travel smarter.

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Zhou, Meijing, Fuyuan Wang, and Kaiyong Wang. "Destination Service Encounter Modeling and Relationships with Tourist Satisfaction." Sustainability 11, no. 4 (February 13, 2019): 960. http://dx.doi.org/10.3390/su11040960.

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Tourists are in contact with two types of services at destinations: enterprise services offered by tourism enterprises (e.g., hotels, shops, restaurants, etc.) and public services (public transportation, public information, public safety, etc.) provided by the local government. Following Churchill’s (1979) procedures, a model of destination service encounters (DSEs), including four dimensions (i.e.,enterprise personal interaction encounters (EPIEs), enterprise physical environment encounters (EPEEs), public personal interaction encounters (PPIEs), public physical environment encounters (PPEEs), and 10 subdimensions, was constructed. Then, the effects of DSEs on tourist satisfaction (TS) were tested with data collected in Shaoshan Township, China. The results revealed that EPIEs, PPIEs, and PPEEs had significant positive effects on TS. This model promotes the application of service encounter (SE) theory in destination management, and it offers implications for the synergy management of public and private sectors at destinations to improve tourist experiences.

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Zhang, Yun Bo, Dong Wang, and Jiang Wu. "Research of Data Mining Technology under Tourism Information." Applied Mechanics and Materials 687-691 (November 2014): 1206–9. http://dx.doi.org/10.4028/www.scientific.net/amm.687-691.1206.

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In this paper, a large amount of raw data has been accumulated in Sanya travel system, and uses the data mining techniques to achieve the Sanya tourism management by the tree algorithm and associated computer research technology. Realizate the interestion of tourist visitors in shopping trends analysis, the model used include regression analysis and trend analysis to analyze behavior characteristics and trends of tourists. It provides scientific support about tourism services management and tourism marketing strategy, and played an important role in Sanya tourism information applications.

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Wijaya, Tony, Nurhadi Nurhadi, Andreas Mahendro Kuncoro, and Penny Rahmawaty. "Qualitative study of Yogyakarta palace culinary gastronomic tourism." Global Journal of Business, Economics and Management: Current Issues 11, no. 1 (March 30, 2021): 58–68. http://dx.doi.org/10.18844/gjbem.v11i1.5115.

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This study aims to explore in-depth information on the factors that become gastronomic tourist attractions of the Yogyakarta palace culinary. This research is qualitative research and data collection was carried out by interviews. In this study, the informants were the Yogyakarta palace’s gastronomic tourists and the Yogyakarta palace’s culinary managers. The data analysis technique used is a descriptive interactive model. These research results show that each restaurant has different concepts and segments serving culinary tourism services. The concept is presented with traditional and modern nuances. Each restaurant offers different advantages, such as private dinner programmes, home tours or different culinary service experiences. The segments of each Yogyakarta palace culinary restaurant are divided into tourists and the general public, although culinary managers focus more on overseas tourists. Based on domestic and foreign tourists’ perspective, the appeal of the Yogyakarta palace culinary tourism is the need for experience, curiosity, invitations, tourism information and a sense of pride. The responses given by the informants were related to experiences during the gastronomic or culinary tours of the palace, namely getting new experiences, fun, satisfaction, a sense of pride and willingness to recommend to others. Recommendations on the tourism office to introduce gastronomic tourism to foreign countries can boost the level of tourist visits. The palace’s culinary service providers need to provide a satisfying experience and historical services that stick in visitors’ minds by providing complete guidance and information regarding the historical and cultural value of food and its procedures. Keywords: Culinary, gastronomy, palace, tourism.

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Shpyrnya, O. V. "Amadeus company’s activity strategy in the market of tourist services." Scientific bulletin of the Southern Institute of Management, no. 3 (October 13, 2019): 100–104. http://dx.doi.org/10.31775/2305-3100-2019-3-100-104.

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This article analyzes the development of information technologies for processing large volumes of information that has occurred recently. It is determined that currently most of the information flows in the tourism and hospitality industry, for example, various loyalty programs or the behavior of tourists in social networks (Facebook, Instagram, VKontakte, Classmates) can be analyzed and processed online, providing a tourist enterprise important data.It was concluded that there is a trend of full predictability of the activity of a tourist enterprise, which, possibly due to the development of analytical capabilities of computing systems, may lead to the possibility that AI - Artificial Intelligence in the near future will determine the priority areas for recreation for tourists. The activities of Amadeus, specializing in the global distribution of tourist content, were reviewed.It was noted that Live Travel Space from Amadeus is a marketing strategy calling for the creation of a new ecosystem where all players in the tourist market can easily interact with each other, regardless of the format of data transfer - GDS, NDC, API, XML and others, combining absolutely different content: air tickets, hotels, transfers, railway, cruises, etc. At the same time, it will be implemented in the B2B segment.Revealed such trends in the development of the tourist market as the rapid growth in the number of mobile Internet users; introduction of AI - Artificial Intelligence, AR - Augmented Reality & VR - Virtual Reality), Cloud Technology, Cyber Security, IoT - Internet of Things.

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Leonidova, E. G. "IMPROVING TOURIST INFORMATION SUPPORT OF REGIONAL TOURISM." Scientific bulletin of the Southern Institute of Management, no. 3 (October 7, 2018): 18–23. http://dx.doi.org/10.31775/2305-3100-2018-3-18-23.

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Tourism is one of the factors influencing the socio-economic development of the region. It is able to have a multiplier effect on the economy, contributing to the flow of funds to the regional budget, increasing employment, and expanding production of goods and services of local producers. In Russia tourism is underdeveloped and does not make a significant contribution to the economy despite its high resource potential. One of significant reasons for such a situation is lack of information in this sphere, which affects the quality of management by regional authorities. The purpose for the research is to improve the information support of regional tourism which is considered as an internal factor in the region’s socio-economic development. The research is based on general scientific methods of comparison, generalization, analysis, and synthesis. The informational framework includes works by regional economists in methodological and practical management of domestic tourism development, as well as statistical data of state statistics services, the UN World Tourism Organization (UNWTO), WTTC. The article analyzes the state of information support in Vologda Oblast.

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Preko, Alexander Kofi. "The impact of tour services on international tourist satisfaction in Elmina, Ghana." International Journal of Tourism Cities 6, no. 4 (September 25, 2019): 1129–47. http://dx.doi.org/10.1108/ijtc-12-2018-0103.

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Purpose The purpose of this paper is to present specific tour services that influence international tourist satisfaction (ITS) and behavioural intentions (BIs) utilising transaction-specific customer satisfaction theory in a developing country. Identified factors will help stakeholders to plan, market and brand Elmina, Ghana, as a viable tourism destination to attract more tourists. Design/methodology/approach Structural equation modelling was used to test the proposed conceptual model of seven hypotheses based on validated survey data gathered from 432 international tourists in Elmina, Ghana. Findings Empirical results revealed that food services, transportation, tour guide performance and community interactions had positive effects, whereas accommodation had a negative effect on ITS. However, tourist satisfaction had a positive effect on BIs. Research limitations/implications The findings are limited to this sample and cannot be projected to other destinations. Future studies can examine other tour services like tourism information centres and retail travel agents in Elmina. Practical implications International tourists’ stay in Elmina could be improved by providing competitive, insightful and memorable tours. Management of Elmina should constantly investigate the quality of tour services available to meet emerging needs of tourists. Originality/value To date, research into tour services, satisfaction and intentions of international tourists within city tourism as a foundation for future tourism development in Ghana has been overlooked. The findings provide an improved understanding of tour services, which will help Elmina’s tourism management to design and offer innovative and quality tour services to tourists.

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SLASHCHUK, Andrii, and Halyna BERNADSKA. "SCIENTIFIC APPROACHES TO CONCEPTUALIZATION AND CLASSIFICATION OF TOURIST INFRASTRUCTURE." Ekonomichna ta Sotsialna Geografiya, no. 81 (2019): 12–17. http://dx.doi.org/10.17721/2413-7154/2019.81.12-17.

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The article analyses definition and origin of the term “infrastructure” in relation to the tourism industry. The content and classification of the “tourist infrastructure” concept are analyzed on the basis of domestic and foreign approaches. The authors tried to define main components of tourist infrastructure. Successful development of tourist industry is impossible without appropriate tourist infrastructure, ensuring material and technical provision for tourism and plays an important role in satisfying of tourists’ needs. Despite an enormous quantity of scientific researches connected with tourist infrastructure development, there is a lack of its single definition acceptable for all scientists. In Ukraine tourist infrastructure is usually defined as a combination of certain facilities ensuring tourist activity and providing hosting, servicing and transporting for tourists: hotels, tourist complexes, campings, motels, boarding houses, catering, transport businesses, cultural and sports facilities etc. However, a strict definition to characterize tourist infrastructure does not exist. That is why a large number of approaches to tourist infrastructure take place. In our article we examined the researches of the scientists, who have worked on this issue: T. O. Volkova, H. J. Dovhopola, I. V. Yerko, J. S. Korabelnikova, D. A. Korneva, S. P. Kuzyk, I. M. Minich, O. V. Mischenko, V. I. Novikova, M. J. Rutynskyj, O. V. Stetsjuk, L. M. Cherchyk, I. M. Shkola, etc. The most significant foreign contributions by V.Havoretski and A.Rain were considered as well. Materials from Tourism and Transport Forum, 2012, covering the structuring of tourist infrastructure into 4 types, were also important for our elaboration. Tourist infrastructure includes a large amount of services necessary to satisfy tourist’s demands and ensure comfortable stay at the destination, thus promoting its attractiveness. We distinguish between the main (accommodation and catering, communication, tour operators), additional (entertainment and recreation facilities, tourism information giving centers, specialized shopping facilities) and maintenance (checkpoints, petrol stations, banking institutions, insurance groups, health protection and public utility services) tourist infrastructure.

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Харитонова, Татьяна, Tatyana Kharitonova, Ольга Вапнярская, Olga Vapnyarskaya, Татьяна Кривошеева, and Tatiana Krivosheeva. "Trends in management practice for tourism destinations." Universities for Tourism and Service Association Bulletin 9, no. 1 (March 10, 2015): 21–27. http://dx.doi.org/10.12737/7939.

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Management of tourist destinations abroad over many years is the subject of research and practical elaborations. The key aim of destination management is ensuring its competitiveness. To achieve this goal, experts offer a variety of approaches, methods, mechanisms. Based on the composition of the management system for tourist destinations, the article presents the trends in this field which are pertinent to Russia. First of all, to such trends can be related development of tourist resources as creation and promotion of conceptual tourist resources. A relatively new trend is the development of private and corporate museums. To Russian trends in destination management can be attributed integration of tourist sites in the tourism industry due to a more comprehensive utilization of tourist technologies in display and interpretation. Of course, an important trend is the development of information technologies in tourism, tourist navigation systems. To the list of trends should be added diversification of tourism products of destinations through the development of new types of tourism. The article shows the transition to the tourism product customization by offering tourists the opportunity to form desired tour packages. The article presents the results of the analysis of governance in the management of tourist destinations. The article substantiates the conclusion that tourist destinations are transformed from usual tourist regions into territorial structural units of the tourism industry, with extensive capabilities to meet diverse needs of tourism; resulting in: development of new types of tourism and forming conceptual tourism products; improvement of tourism infrastructure, including its information and service components; improving the quality of services provided. For businesses also uncover some opportunities in terms of entrepreneurial initiatives.

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Banik, Subrata, Kaniz Marium Akter, and Abdul Gaffar Khan. "Factors affecting tourist satisfaction in bangladesh." Journal of Management and Science 8, no. 2 (June 30, 2018): 157–64. http://dx.doi.org/10.26524/jms.2018.13.

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Background: The recent development and the forecasted high growth in tourism sector of Bangladesh give an insight that it has great potentials to develop into a world class tourist zone and requires examination. Aim: The aim of this study is to investigate the factors that impact tourist satisfaction in Bangladesh. Research Methods: A questionnaire survey design was applied in order to determine the influential factors that have substantial impact on tourist satisfaction. Respondents from all over Bangladesh participated in the survey. Results: The results indicate that the identified factors affect tourist satisfaction. From among the factors¸ information significantly influence tourist satisfaction. The findings suggest to put emphasis on information¸ accommodation¸ safety and security factors for boosting the level of tourist satisfaction. Conclusion: The paper provides enhanced information for tourism authorities¸ and tour operators/managers about the tourists’ perception in Bangladesh. By understanding how and what kind of different services and benefits are to provide¸ they can take actions for enhancing tourist satisfaction. The study offers an insight on tourists’ perception in Bangladesh. It also expands the literature on the relevant field.

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Stetskyi, Vasyl. "PRACTICAL ASPECTS OF STUDYING INTERNATIONAL TOURISM ON MATERIALS OF FOREIGN EDUCATIONAL PRACTICES IN GERMANY." GEOGRAPHY AND TOURISM, no. 43 (2018): 163–72. http://dx.doi.org/10.17721/2308-135x.2019.43.163-172.

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Aim: To bring attention to and highlight the significant role of foreign-language training for students in the areas of geography and tourism training. I would also like to demonstrate the positive side of the "Studienreise in Duetschland" training program of the German Academic Student Exchange Service, including the development of practical skills in international tourism. Method: The study is to analyze and systematize information on the development of international tourism in Germany derived directly from residents of the country's tourism business. The subject of research is the applied aspects of international tourism in Germany as well as the experience of organizing and operating the international tourism. Result: The article deals with the applied principles of training students and specialists in the tourism industry in Germany and analysis of the causal aspects of the development and functioning of international tourism in keeping with modern information technologies and mobility of population. The acquired knowledge and practical experience of tourists studies in the future, can be applied in the international segment of tourist services as well. Scientific news: A number of tourists and methodologists in general, considered and proposed methodological guidelines and recommendations for the conduct of educational practices at the international level. Definitely the world tourist market has a powerful resource potential and has invaluable experience in organizing and providing services based on the use of numerical data for students in leading tourist centers of Germany as well as meetings with scientists and specialists The author of the study highlights and analyzes the main organizational and teaching-methods and types that will work during international tourist training programs. Practical significance: The issue of international tourist training practices has not been adequately addressed in literature. Materials of the proposed study, the specifics of this type of tourism was paid little attention. The study provides a better understanding of the beginnings of leisure tourism. Key words: international tourism, practical aspects of international tourism development, international educational practice, German hospitality.

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Wang, Ning. "Research on Construction of Smart Tourism Perception System and Management Platform." Applied Mechanics and Materials 687-691 (November 2014): 1745–48. http://dx.doi.org/10.4028/www.scientific.net/amm.687-691.1745.

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Smart tourism is a new concept focus on the tourism experience promotion. It is necessary to improve tourist experience using smart technologies, so that more efficient and appropriate measures can be taken and make a contribution to tourism experience promotion. In this paper, smarter tourism comes to be known with the deepening of the influence of information technology. In order to realize the intensification,intellectualization and unionization of tourism management, a smarter tourism perception system must be constructed on the base of cloud computing and the Internet of things so that standard information service is available to tourists, businesses and governments via its safe and online communicative functions. Smarter tourism perception system can connect travel attractions, hotels, transportation and other facilities tourist destinations of things completely to the Internet system and integration, data integration as the core database of tourism resources, which provide a more convenient means of destination tourism management and services.

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Ганебных, Елена, and Elena Ganebnykh. "Franchising instruments as a factor of tourism development in the Russian Federation." Universities for Tourism and Service Association Bulletin 9, no. 2 (June 15, 2015): 40–48. http://dx.doi.org/10.12737/11296.

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The paper studies the features of the development of the tourist industry in Russia focusing enfranchising in tourist services. The tourism services sector worldwide is undergoing big changes associated with the development of information technology and a general increase in competition. Today we can observe two opposite processes: on the one hand, tourism services are accessible from year to year by an increasing number of individuals, on the other hand, the tourists are moving away from the services of tour operators. There is a general expansion of the tourist market, increased competition, increased spending on marketing, there is a need for continuous updating, trade secrets and know-how are developing, while there is a decreasing the life cycle of the participants of the tourist market. All this creates the need to bring together organizations and the creation of cooperative relations in their various forms and types. The article considers the brief history of the development of tourist franchising in Russia, reflects the structure of franchising market of tourist services, the organizational structure of the franchise in the tourist industry, as well as the place of tourist services franchise in the general classification of the forms of franchising. The article discussed in detail the specifics of the type of franchise-related features of tourist businesses in Russia. Special attention is paid to the issue of pricing in the activities of tour operators, as well as its impact on the effective functioning of franchise networks. On the whole franchise is regarded as one of the most viable areas of diversification in the field of tour operator and travel agent services. The relevance of such issue raises due to the crisis in the Russian outbound tourism, the occurrence of which can lead to a significant reduction of professional participants of the tourist market, the reduction of employment in the sector, reducing tax receipts.

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Krisnadi, Antonius Rizki, and Dessy Natalia. "Analisis Faktor-Faktor yang Memengaruhi Minat Kunjungan Wisatawan Berdasarkan Komponen Destinasi Wisata di Kawasan Kuliner, Pasar Lama Tangerang." Destinesia : Jurnal Hospitaliti dan Pariwisata 2, no. 1 (September 30, 2020): 34–46. http://dx.doi.org/10.31334/jd.v2i1.1069.

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Tourism in the city of Tangerang continues to experience an increase in the number of tourist visits. Based on data obtained from the Tangerang City Statistics Center, the number of tourist visits continues to increase, including an increase of 46.79% from 2017 to 2018. One of the most visited tourist destinations, culinary attractions in the Old Market, Tangerang. Culinary is a tourist attraction that is no longer a support in tourism, but instead becomes the main destination of tourists to carry out a tourism activity (Kristiana, Suryadi and Sunarya, 2018). Every tourist who will visit a tourist destination definitely needs a variety of services and facilities to reach that destination. This study aims to determine whether each dimension of attraction, accessibility, amenities, and ancillary services in the tourist destination component significantly influences the interest of tourists visiting the Tangerang Old Market Culinary Area. The theory used in this study is according to Cooper et al. in Anggela, Karini, & Wijaya (2017), which states that the components of a tourist destination have four dimensions, namely attraction, accessibilities, amenities, and ancillary services. Based on the results of the t test it is known that the dimension of attraction has a significant influence on the interest of tourist visits in the Tangerang Old Market Culinary Area, while the other three dimensions have no significant effect. Based on the results of the F Test simultaneously it is known that the component of the tourist destination has a significant influence on the interest of tourist visits in the Tangerang Old Market Culinary Area. Based on the Determination Coefficient Test results obtained by 38.6%. Suggestions from this research are so that the Culinary Area can be made more attractive and has special characteristics, adding detailed information about access to the location, completing facilities according to the needs of consumers and keeping it clean and completing additional services such as security posts and also Money Changer services.

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Storonyanska, Iryna, Andrii Dub, Oryslava Grafska, Iryna Hrynchyshyn, Olha Bilanyuk, and Agata Pierscieniak. "The tourist infrastructure of local communities in Ukraine: current state and impact on local economic development." Agricultural and Resource Economics: International Scientific E-Journal 7, no. 2 (June 20, 2021): 102–18. http://dx.doi.org/10.51599/are.2021.07.02.06.

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Purpose. The purpose of our work is to investigate the presence of tourist infrastructure elements to ensure a comfortable stay of tourists in tourist destinations, which can become a driver of the development of local communities, especially in rural areas; investigation of financial support for tourism development by local governments. A derivative task of our study is to identify challenges and prospects of tourism infrastructure in tourist destinations after the pandemic. Methodology / approach. The theoretical basis of the study is the fundamental principles of economics and the scientific research of Ukrainian and foreign scientists. For the analysis, we used data from the official web resources of local governments of Ukrainian local communities with tourist potential, information from the Booking.com and the Internet about tourist facilities and events in local communities. During the research we used the following methods: analytical (to select tourist destinations for analysis, their grouping and analysis of their tourist infrastructure); comparison (to compare the tourist infrastructure in the local communities that were the object of our study); synthesis (to conclude the general state of tourist infrastructure in tourist destinations and prospects for its development in the future), graphic (for visualization of study results). Results. The study highlights five elements of tourist infrastructure of the most popular tourist destinations in Ukraine: travel services, transportation services, accommodation services for temporary residence, catering services, services for the organization of recreation and entertainment. We analysed the state of functioning of the tourist infrastructure in the tourist destinations of Ukraine before the introduction of lockdown. The results of the analysis showed that only four out of five elements of the tourist infrastructure were at the proper level. We described the challenges of the tourism industry, which had arisen as a result of the epidemic. In conclusion, we considered the prospects for the attitude and development of tourist infrastructure in the local communities of Ukraine after the pandemic. Originality / scientific novelty. During the study for the first time, we selected the most popular tourist destinations in Ukraine which in 2019 received the highest revenues from tourist tax as an indicator of the official stay of tourists, we grouped them according to their dominant type of tourism and researched their tourist infrastructure. We compared the revenues from the tourist tax with the expenditures of local communities for the development of tourism and found that local communities received much more money from the tourist tax than they had spent on the development and promotion of tourism. Practical value / implications. We show the characteristic features of the development of the tourism sector in the post-quarantine period, which can be used by local governments and businesses of tourist destinations when planning the development of tourist infrastructure.

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Yavorska, V. V., I. V. Hevko, V. A. Sych, O. I. Potapchuk, and K. V. Kolomiyets. "Features of application of information technologies in modern tourism." Journal of Geology, Geography and Geoecology 28, no. 3 (October 12, 2019): 591–99. http://dx.doi.org/10.15421/111956.

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The article deals with the structure of the modern information technology system used in the tourism industry. It is emphasized that the use of information technology in each separate segment of the tourism industry, such as hotels, ticket reservations, the creation of specialized tourist products, is interlinked with all others. The purpose of the article is to reveal the peculiarities of the using of modern information technologies in the tourism industry. It was established that the introduction of information technology in the tourism industry took place in four stages, from the creation of data, through the direct development of information technologies , the development of strategic information systems and the integration of individual IT components in a network of different levels, from local to global. It is revealed that the majority of tourist enterprises use both standard and special software in their activity. For tourism enterprises to carry out marketing activities successfully, the information market offers technologies aimed at the process of automating the accumulation of survey results, planning and developing a marketing strategy. One of the most important elements in the tourism industry is computer reservation systems, which eventually integrated into global booking systems. These systems provide not only transport services, but also hotel accommodation, cruise trips, location information, bus, rail and air connections, exchange rates, weather reports, etc., allowing one to reserve all major components of the tour. Tour operators use several classic approaches to building a reservation system. The features of the market of tourist services, the specific characteristics of the services themselves and the peculiarities of their perception by consumers determine the specifics of marketing in this area. The use of information technologies, in particular the Internet, enables businesspeople and marketers to explore new market opportunities for their travel services, to highlight and explore various market segments (geographic, demographic, professional, organizational, behavioural, etc.). Tracking relevant information can be used to predict the future development of consumer demand and identify new trends in the behaviour of existing and potential customers. The use of geoinformation systems opens up broad prospects for engineering justification and design of new tourist routes and recreational areas, the publication of thematic tourist maps and the creation of web atlases, etc. Thus, thanks to information technologies, a single tourist information space is created that allows all players in the tourist market to quickly receive real information.

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Zhou, Zhan, Feng, Zhang, and Li. "Individualized Tour Route Plan Algorithm Based on Tourist Sight Spatial Interest Field." ISPRS International Journal of Geo-Information 8, no. 4 (April 17, 2019): 192. http://dx.doi.org/10.3390/ijgi8040192.

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Smart tourism is the new frontier field of the tourism research. To solve current problems of smart tourism and tourism geographic information system (GIS), individualized tour guide route plan algorithm based on tourist sight spatial interest field is set up in the study. Feature interest tourist sight extracting matrix is formed and basic modeling data is obtained from mass tourism data. Tourism groups are determined by age index. Different age group tourists have various interests; thus interest field mapping model is set up based on individual needs and interests. Random selecting algorithm for selecting interest tourist sights by smart machine is designed. The algorithm covers all tourist sights and relative data information to ensure each tourist sight could be selected equally. In the study, selected tourist sights are set as important nodes while iteration intervals and sub-iteration intervals are defined. According to the principle of proximity and completely random, motive iteration clusters and sub-clusters are formed by all tourist sight parent nodes. Tourist sight data information and geospatial information are set as quantitative indexes to calculate motive iteration values and motive iteration decision trees of each cluster are formed, and then all motive iteration values are stored in descending order in a vector. For each cluster, there is an optimal motive iteration tree and a local optimal solution. For all clusters, there is a global optimal solution. Simulation experiments are performed and results data as well as motive iteration trees are analyzed and evaluated. The evaluation results indicate that the algorithm is effective for mass tourism data mining. The final optimal tour routes planned by the smart machine are closely related to tourists’ needs, interests, and habits, which are fully integrated with geospatial services. The algorithm is an effective demonstration of the application on mass tourism data mining.

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Serebryakova, N., N. Dorohova, and M. Isaenko. "CURRENT STATE AND PROSPECTS OF ECOTOURISM DEVELOPMENT IN RUSSIA." Actual directions of scientific researches of the XXI century: theory and practice 8, no. 4 (January 31, 2021): 77–86. http://dx.doi.org/10.34220/2308-8877-2021-8-4-77-86.

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The article is devoted to the analysis of the current state and prospects for the development of eco-tourism in the Russian Federation. The potential for the development of eco-tourism in Russia, which has many natural objects of interest to tourists, is highly appreciated. A number of factors hindering the development of this type of tourism are identified, including: insignificant information support and promotion of Russia as a place suitable for tourist recreation, including nature-oriented, in foreign markets; unfavorable visa regime for tourists, which makes it much more difficult for foreign citizens to visit Russia; undeveloped tourist infrastructure; low level of service, mismatch of prices for offered tourist goods and services to their quality; low level of development of transport infrastructure, high degree of deterioration of the transport base and lack of comfortable tourist vehicles. Ways to reduce the negative impact of these factors on the development of eco-tourism in the Russian Federation are proposed. It is proved that these factors should be leveled not only by the enterprises of the tourism industry, but also by the state through the implementation of various state programs, as well as creating conditions for attracting foreign investment, primarily by improving the organizational conditions of tourism activities.

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KULAKHMETOVA, Gulbaram A., Nadiia A. SHCHERBAKOVA, and Victoria V. TSYPKO. "Modeling and Optimization of Socio-Economic Aspects for the Development of Tourism." Journal of Environmental Management and Tourism 9, no. 8 (April 15, 2019): 1696. http://dx.doi.org/10.14505//jemt.v9.8(32).08.

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The paper deals with the variants of providing digital nomadism with tourist services and service under conditions of global informatization. In order to increase the mobility of this category of tourists, the authors offered a model of information support in accordance with the strategy of global geoinformation supporting of travel infrastructure. The navigation system of information depository is focused on the localization of life support system points with optimal combination of infrastructure objects. For filling the information depository of tourist destination determination and annotation of most significant objects and access points to global tourist system of informatization have been carried out. When choosing the above-mentioned objects, the authors proceeded from the following founding principles: accessibility of objects to Internet system sources; consumer preferences; security. To ensure quality of tourist services and service the analysis of the state of global tourist information system infrastructure is carried out in the paper. Following the findings, proposals for the implementation of information depository model are developed. The markers of system orientation in space providing the link of object location with geoinformation field are included in the depositary information field. In general, the offered model, according to authors, will contribute to comfortable and safe movement of digital nomads on tourist route.

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Nugraha, Rizki Nurul, Tine Yuliantini, and Subur Karyatun. "TREN PARIWISATA DKI JAKARTA." Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT 4, no. 2 (June 30, 2019): 317–28. http://dx.doi.org/10.36226/jrmb.v4i2.267.

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This research will explain tourism trends in Jakarta and various information related to obstacles that occur in the field. As a leading tourist area, DKI Jakarta can provide more complete information about tourist characteristics. A qualitative approach is used by taking respondents as many as 100 archipelago tourists and 10 Tourism Services Industry using accidental sampling, with one shot time method, where time is used only one time. The results of the study identified constraints in marketing in Jakarta, including airline ticket prices, relatively high tour package prices, low demand, and media competition. The implications and suggestions are explained in the article. Keywords: Jakarta tourism, market characteristics

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Setiorini, Linda. "THE ANALYSIS OF GRAMMATICAL ERRORS SPOKEN BY MALANG TOURIST INFORMATION CENTER’S CUSTOMER SERVICES." JURNAL ILMIAH BAHASA DAN SASTRA 4, no. 2 (April 4, 2019): 125–30. http://dx.doi.org/10.21067/jibs.v4i2.3188.

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This research analyzes the grammatical errors in spoken English of customer services of Malang Tourist Information Center. The objectives of this research are to determine the types of errors and the cause of errors spoken by the customer services. The data were collected from four customer services by recording their conversation between them and the tourists. The study only focuses on the customer service’s utterances. The design of this research is descriptive qualitative research and the instrument is researcher herself. The finding of this research showed that the most dominant error was error of omission with 44 numbers (44%), followed by error of selection with 38 numbers (35%), error of ordering with 14 numbers (12%), and error of addition with 8 numbers (9%). The research also investigated that the causes of errors spoken by customer services were interlingua and intralingua transfer. Interlingua transfer was considered as the major cause of errors of customer services of Malang Tourist Information Center. Keywords: grammatical errors, error analysis, utterances

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Papińska-Kacperek, Joanna. "E-TOURISM SERVICES IN POLISH TOURISTS' OPINIONS." Problems of Management in the 21st Century 7, no. 1 (July 15, 2013): 33–38. http://dx.doi.org/10.33225/pmc/13.07.33.

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E-tourism is most often related only with web pages of travel agencies or aggregators offering many services, where it is possible to make transactions electronically. Whereas many applications and devices are applied in tourism, like the audio guides and mobile guides (sometimes with augmented reality functions), electronic cards in museums, 2D codes systems, web pages for individual tourists, geographic information systems (e.g. Google Street View), social network sites recommendation, and profiles of cities on social networks sites like Facebook. Polish tourists' opinions about mentioned innovative tools will be presented as the report from the survey conducted among students and graduates from three Polish universities. The objectives of the study are: investigating the popularity of e-tourist services in Poland and verifying whether municipal authorities promote e-tourism initiatives. Key words: e-tourism, mobile guide, audio guide, QR code.

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Méndez Serrano, Luceli, José Pedro Juárez-Sánchez, Benito Ramírez-Valverde, and Laura Caso Barrera. "Social impact analysis of cultural tourism in rural areas of Tlaxcala, Mexico." Revista de la Facultad de Ciencias Agrarias UNCuyo 53, no. 1 (July 7, 2021): 320–29. http://dx.doi.org/10.48162/rev.39.031.

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Alternative tourism, specifically cultural tourism, has gained worldwide importance. This is reflected in the growing number of people preferring this type of leisure activity. However, and even though archaeological and religious contexts represent hubs of attraction for pilgrims and tourists, their development seems to generate social issues. The objective of this research is to analyse the social impact of cultural tourism, from the perspective of tradesmen living in the rural municipality of Tlaxcala, Mexico. Information was collected by surveys. Sample size was calculated using the non-probabilistic method (snowball), and 54 tradesmen owning establishments near tourist attractions, were interviewed. Results evidenced that tradesmen do perceive social problems including traffic congestion, increasing living costs, pollution, street vendors, and augmented competition between businesses. However, they appreciate the benefits of providing tourists with low-cost catering services, considering tourism to be positive or very positive. The conclusion is that economic benefits outweigh the social impacts generated by tourism. Highlights: The influx of pilgrims and tourists is generating some social problems in the receiving rural spaces. Tourism service providers derive little benefit due to the low-cost services in accommodation and meal offer to tourists. Social problems are increasing (road traffic, higher cost of living, pollution, street vendors) and greater competition between businesses. Tourist activity is considered good or very good since it contributes to local development.

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Dolynska, Olesia. "ON THE ISSUE OF CREATING TOURIST CLUSTERS IN KHMELNYTSKYI REGION." SCIENTIFIC ISSUES OF TERNOPIL VOLODYMYR HNATIUK NATIONAL PEDAGOGICAL UNIVERSITY. SERIES: GEOGRAPHY 50, no. 1 (July 1, 2021): 126–33. http://dx.doi.org/10.25128/2519-4577.21.1.15.

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Important issues in the development of regional tourism are the provision of tourist services, formation of the market of services and infrastructure improvement. The creation of clusters in the tourism sector remains relevant. From the standpoint of geographical science, the formation of tourist clusters is quite studied. The tourist potential of Khmelnytskyi region first of all includes the objects of nature reserve and historical-cultural funds available in the regional territory, which have not been involved in tourist activity yet. They are the basis for the formation of new tourist attractions, which can be used for the development of rural tourism, job creation, finding sources of income for newly formed territorial communities in order to obtain a positive effect from their formation. It is established that the synergetic effect promotes the creation of clusters with similar specialization. Determining the prospects of the tourist cluster of Khmelnytskyi region, special attention should be paid to such a form of tourism as rural (green) tourism. Extensive implementation of green tourism in the practice of newly formed united territorial communities in the region will provide additional resources to enhance their socio-economic development. Especially relevant tourist and recreational activities are in the buffer zones of national nature parks and landscape Regional Park, which are located in the Khmelnytskyi region. It is described that the material and technical base of tourism consists of: temporary accommodation facilities; specialized transport companies; tourist and excursion institutions and their subdivisions; information and advertising services; enterprises for the production and sale of tourist goods. Social infrastructure is also important for the organization of high-quality recreation for tourists: the availability of housing and communal services, cultural and household services, health care, and trade. From the standpoint of traditional economic and geographical complex formation, all factors of tourist complexes are divided into two major groups: socio-economic (labor, transport, trade and catering, souvenirs, city tourist development) and natural (geographical location, nature surface area, air temperature) etc. Many scholars, as the main social factors in the development of the tourist complex distinguish: socio-cultural: cultural-historical (architectural-historical) resources, settlement, administrative-territorial division; production and economic: labor resources, the structure of the city's economy, sources of environmental pollution, transport, land resources. Analysis of the location of these factors from the standpoint of social geography will justify measures aimed at enhancing the development of tourism in the regional tourism complex. Mass tourism is possible only if the needs of travelers in food and accommodation are met. Relevant facilities should have a range of hygiene and waste disposal facilities for tourists. Therefore, it is important, especially in rural areas, to provide in the plans of socio-economic development and general schemes of rural development places for temporary stay of tourists, appropriate infrastructure facilities, to reserve land for their arrangement. The analysis of the possibilities of Khmelnytskyi region in the tourist market of Ukraine showed that it occupies the middle places. This is due to the transit transport and geographical location. Within this region there is a clear polarization of tourism development, which determines the spatial features of the regional tourist complex development. Key words: tourist cluster, Khmelnytskyi region, green tourism, socio-economic development of the region.

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Сигида, Евгений, YEvgyeniy Sigida, Наталья Баклагина, Natalya Baklagina, Инна Лукьянова, Inna Lukyanova, Зоя Киреенкова, and Zoya Kireenkova. "Disability as a predictor of special needs for tourist services." Servis Plus 9, no. 2 (June 15, 2015): 64–72. http://dx.doi.org/10.12737/11313.

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In modern society, tourism is of great socio-cultural importance of forming new behavior algorithms of various categories of the population. The flow of tourists increases, more people appear with disabilities who remain limited mobility due to the presence of numerous social barriers that need to be adaptive conditions of consumption of tourist services in the framework of tourism, accessible to all. Involvement of disabled people in the tourism industry remains an unsolved problem. Persons with special needs in tourist services are among the switched off from society. Issues related to the provision of tourist services are resolved not to the full extent without the conditions for such activities. Information about opportunities for persons with disabilities in Russian is very limited. Use of tourism in the system of social protection remains the least affordable and little studied. At the same time, tourists with special needs in the travel services are potential customers for businesses, they can participate in the economic development, to make a profit. We believe that to a certain degree this is connected with insufficient development of theoretical and conceptual issues of adaptive tourism, which affects in particular the question of society´s attitude to such concepts as "human health" and "disability". Considering tourism as a complex adaptive relationship, social, psychological, medical, sports and recreation and other measures which are included in the content of tourism activities in providing tourism services for persons with special needs, the priority is allocated in a specific form of psychosocial work at all levels of the tourism industry. Adaptive tourism is focused on the study and implementation of subject-subject relationship that accompany the promotion tour. And it´s not only the elimination of barriers to the movement of the mechanical traveling. The question is about a particular way of working with people with special needs in tourist services. lack of attention to categories of people requiring special conditions in tourism, underdevelopment of appropriate infrastructure reduce the motivation for learning by those who in their professional activities would like to have specific tourist services to persons with disabilities. Adaptive tourism is based, on the one hand, on the general theory and methodology of social work, and on the other- on the technology of the organization of tourist activity and the concept of adaptive physical training (adaptive physical education, adaptive sports, adaptive motor recreation). Our research has allowed developing the scientific and theoretical basis of the concept of model-specific tourism activities and offers a training profile for psychosocial workers capable of organizational and managerial activities with persons with special needs in tourist services.

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Ren, Xiang, Ke Liu, and Huan Jun Jiang. "Research on Mount Tai Tourism E-Commerce." Advanced Materials Research 1049-1050 (October 2014): 1872–75. http://dx.doi.org/10.4028/www.scientific.net/amr.1049-1050.1872.

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The construction of informationization is an important indicator to the promotion of tourism services. Mountain Tai tourism is an important subject of Tai’an cultural tourism industry, and the tourist information construction has already have a certain amount of development, but there is still a great weakness to realize truly the goal of building cultural tourism. This article starts with tourist electronic commerce and put forward some ideas on Mountain Tai tourist information construction, hoping to make efforts to the construction of Mount Tai tourist informationization.

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Gavva, R. V., and E. N. Lozhkomoeva. "STRATEGIC PLANNING AND FORECASTING IN THE TOURISM INDUSTRY." Vestnik Universiteta, no. 1 (February 25, 2021): 42–48. http://dx.doi.org/10.26425/1816-4277-2021-1-42-48.

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The article considers the essence and role of strategic planning in the activities of organizations of the tourism industry. The paper shows that the concept of the life cycle of tourist services can serve as a justification for strategic management decisions. The authors formulate the main approaches to the study of the life cycle of tourist services. The study determines the directions of using information at different stages of the life cycle of services in the field of tourism. The article proposes approaches to the operational definition of the type of service and the stage of its life cycle, which contributes to the adoption of sound strategic management decisions that ensure the effective, stable operation of tourist organizations. The paper determines that the modern development of the tourism market should be based on a combination of regional, Federal, national, and international tourism policies that combine strategic planning with the tasks and needs of the short-term perspective.

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AVERIKHINA, Tetiana, and Alina VLAIEVA. "Analysis of the tourist services market in Ukraine. Problems and prospects of development." Economics. Finances. Law, no. 5 (May 29, 2020): 6–12. http://dx.doi.org/10.37634/efp.2020.5.1.

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Introduction. The tourism industry is a powerful socio-economic and political factor that determines the economic development and policy of many countries and regions of the world. The purpose of the paper is to determine the conceptual basis for the development of the tourist services market in Ukraine. The paper examines the authors’ approaches to defining the concept of «tourist services» and gives the author’s definition of this concept. Results. The analysis of the main indicators of the development of the tourist services market in Ukraine is carried out. During 2015-2019, there observed increase in domestic tourists who went abroad to 2.3 million people and growth in the number of foreigners who entered Ukraine in 0.1 million. Also the paper reveals the problems and prospects of domestic tourism market development. One of the important obstacles to the development of the tourism industry in Ukraine is technological underdevelopment – innovative tourist technologies which are widely used in developed countries are practically not used in Ukraine. One of the main directions of technological innovations in tourism is the use of virtual space to inform and promote their services to the market. Organizations that provide tourist services must realize the need to implement and use modern software and technical interactive information systems that will help expand the capabilities of tourist enterprises in Ukraine. Conclusion. In order to increase the representativeness of the Ukraine tourist image, the introduction of promising directions for the development of regional tourism, it is necessary to take into account those components of the tourist potential that have the necessary properties for the development, creation and successful use of a competitive tourist product on the regional and national tourist markets. An important step to optimize the tourism potential of Ukraine should be to eliminate the advertising vacuum, especially for foreign citizens, through the involvement of various advertising companies. Creating an effective advertising campaign, holding tenders for the restoration and promotion of cultural heritage sites in Ukraine will help to solve many problems related to the destruction of historical and cultural monuments, as well as to form and strengthen a positive image of the country.

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TRUSOVA, Natalia V., Nataliya S. TANKLEVSKA, Tetiana A. CHERNIAVSKA, Oleksandr S. PRYSTЕMSKYI, Denys V. YEREMENKO, and Valentina S. DEMKO. "Financial Provision of Investment Activities of the Subjects of the World Industry of Tourist Services." Journal of Environmental Management and Tourism 11, no. 4 (June 30, 2020): 890. http://dx.doi.org/10.14505//jemt.v11.4(44).13.

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The article deals with the methodological approach and practical aspects of the development of the corporate financial security system for forecasting the investment activity of the subjects of tourist services and modeling of their tourist flows for restoration of the natural and recreational potential of the state (region) of the world level. It is proved that the multiplicative effect regulates the economic and social indicators of the tourist services and under the influence of financial policy, sets the vector of their state support, suspends the information asymmetry of the financial market in the corporate financial security system, forms a stable inflow of financial resources from tourism sector, diversifies the model of financing the investment costs of the tourism industry on the basis of public-private partnership. The dynamics of changing the time trend of the integral multiplier effect of investment expenditures of the tourism sector is substantiated. A methodological approach to estimating the multiplicative effect of investment is proposed, which defines the interdependent relationship between the differential “input-output” of the tourist services industry of the meso-level using information technologies of the money generation model. The contribution of the multiplier effect of investment costs of tourism services to the country's GDP has been determined as a complex budgetary system of financing investment projects in the regions, taking into account the conditions of employment growth and job creation. The structure of the subsidized distribution of financial resources for the investment costs and service of the tourist services industry in countries and regions of the world is analysed. The marginal criterion for effective consumption of investments for all world countries, which ensures the movement of tourist flows in the financial resources market and shapes the investment attractiveness of the regions is 3.9%. It is proved that the contractual and institutional model of public-private partnership allows to support private investors, to regulate and fill budgets of all levels, to increase the social responsibility of subjects of tourist activity and to accelerate the economic growth of the country.

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Muñoz-Mazón, Ana, Laura Fuentes-Moraleda, Angela Chantre-Astaiza, and Marlon-Felipe Burbano-Fernandez. "The Study of Tourist Movements in Tourist Historic Cities: A Comparative Analysis of the Applicability of Four Different Tools." Sustainability 11, no. 19 (September 25, 2019): 5265. http://dx.doi.org/10.3390/su11195265.

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This paper presents the results of the application of four different tools (tourist card, questionarie, GPS and NFC) with the objective to study the movement of tourists in a tourist historic city (Popayán, Colombia). Given the need for these types of cities to manage tourism in a sustainable way, and considering that the management of tourist flows is a key aspect to achieve this, the aim was to find out which of the tools applied provides more precise data on the movement of tourists in the destination. For this, information was collected on the movement of tourists with four different tools, applying each tool in four different years (2011, 2012, 2013 and 2015) during the same time period (Holy Week). For the analysis of tourist movements, the Markov chain was obtained for each period. In order to study the generation of routes geo-location was used in each case. The results show that even though GPS technology provided more information on the visited places, NFC technology facilitates more extensive information. In addition, NFC technology allowed the extraction of important information about the places visited, showing a wide number of sites visited and, therefore, providing greater value for the study. Finally, the results of the study provide a better understanding of how destination management organizations could develop more suitable alternatives of the customer services systems, the delivery of tourist information and the identification of sites with heavy use. Conclusively, this study helps to identify how to take better advantage of the marketing strategies through different tools that analyses tourism movements.

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Gromozdova, Larysa, Olena Ablova, and Katerina Kotsenko. "Problems of innovative development of tourism industry in Ukraine." Problems of innovation and investment-driven department, no. 18 (February 27, 2019): 77–84. http://dx.doi.org/10.33813/2224-1213.18.2019.8.

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he purpose of the paper is to investigate and identify problems and prospects for the development of tourist services in the territory of Ukraine.The article highlights the results of studies on the development of tourism in Ukraine. The results of tourist streams of Ukraine during 2000-2018 are presented, problems and prospects of development of tourism industry in Ukraine are analyzed (namely, which regions are the most tourist attractiveness for foreign tourists). The methodology of the study was to use a combination of methods: dialectical, analytical, method of comparison. The scientific novelty of the results obtained is the comprehensive coverage of the results of the author’s quantitative and qualitative analysis of the problems of the tourism industry development in Ukraine by the end of 2018. Conclusions. In general, places that are attractive for tourists are those places that have the following three components: developed infrastructure, historical sites, regional attractiveness. However, the main problem of the tourist industry today remain: improper quality of services, lack of clear control, insufficient promotion of domestic Ukrainian tourist recreation. In Western Ukraine, there are no conditions for the emergence of inexpensive hotels. Currently, there are very few tourist information centers on the territory of Ukraine, where it would be possible to find out about interesting places of this or that region. There is also a language barrier that is currently trying to be overcome to the maximum in Ukraine.

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Pjero (Beqiraj), Elenica, and Orgeta Gjermëni. "Tourist’s Satisfaction in Terms of Accommodation: A Case Study in Vlore, Albania." Business Perspectives and Research 8, no. 1 (August 6, 2019): 67–80. http://dx.doi.org/10.1177/2278533719860022.

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This study aims to explore tourist’s satisfaction on the accommodation provided during their stay in Vlore (Albania) touristic structures, and if there are possible associations between different characteristics related to this service and tourists. Lack of studies on analyzing customer satisfaction in the industry of accommodation, especially for Vlore, have prompted us to undertake this study. The study results are important for local government, the accommodation industry, and is a source of information for whom is interested to improve their accommodation services, or to invest in accommodation industry located in Vlore, Albania. “Netnography” is used to collect data for our research purpose from the reviews in TripAdvisor website. Using descriptive and inferential statistics, this study concludes that 64.9 percent of the ratings are “very good” or “excellent,” regardless of the accommodation structure chosen. Accommodation structures should have a clear defined idea of what kind of tourist they want to attract in a certain period of the year, in order to offer the quality tourists expect. Furthermore, understanding of tourist satisfaction evaluation is important in implementing successful marketing campaigns.

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Pidgirna, Valentyna, and Nataliia Filipchuk. "Current situation and prospects of the tourist market development of Ukraine." Scientific Herald of Chernivtsi University. Geography, no. 824 (January 30, 2020): 73–77. http://dx.doi.org/10.31861/geo.2020.824.73-77.

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The travel industry is a complex system with diverse economic links. It brings together a large number of industries whose function is to meet the growing demand for tourism products and services. Moreover, world trends in tourism development indicate that its role is growing both locally and globally. To confirm, if we look at individual indicators using the analytical method, according to the International Tourism Organization, the share of tourism in world GDP is about 9% and about 30% in world exports of services and 6% of world trade. The tourism industry employs more than 235 million people or every 12-th worker. If in 2015 about 983 million foreign tourists used the services of the tourist industry, in 2017 their number reached 1 billion. World Tourism Turnover by the end of 2018 reached over $ 1.2 trillion. USA (https://ec.europa.eu/eurostat/). It is estimated that Western Europe and the United States receive the highest profits from tourism. Taking a closer look at the characteristics of these indicators, it should be noted that during the period 2014-2018, the share of direct revenues from tourism activity in the structure of GDP production increased slightly from 1.42% to 1.44% respectively over the years. At the same time, in recent years, the total contribution of tourism to the GDP of the country has significantly increased, more than twice or by 97.6 billion, indicating that the tourism industry is gaining importance for the development of the economy and social sphere of Ukraine. By region, the largest number of tourism enterprises is located in Kyiv, Odesa, Lviv and Dnipropetrovsk regions; the smallest number is in Luhansk, Kherson and Zhytomyr regions (Ukraine). Most European countries have a good tourist image, a long tradition of quality tourism services, making extensive use of marketing tools to promote tourism services. Being located in the center of Europe and possessing the potential of tourist attraction, Ukraine has every opportunity to become its tourist center. However, in the current context, our country holds a small share of the world and European inbound tourism market, mainly serving as a tourist supplier to these markets, which means an outflow of funds from the country. Among the problems of development of the sphere of tourist services are following: 1) the political situation in the country; 2) poor information promotion; 3) inconsistency of the quality characteristics of the provision of tourist services; 4) inconsistency of legal regulation; 5) lack of a consistent state policy in the field of tourism; 6) poor quality of transport in the country; 7) domestic tourism. To continue the transformation, the Tourism and Resort Development Strategy for the period up to 2026 was approved. In the long term, the economic effect of the strategic goals of tourism market development will be reflected in the increase of tax revenues from all levels of tourism activity, increase of tourist flows, especially of foreign citizens, attraction of foreign investments in development of tourism infrastructure, creation of new jobs, increase in the volume of tourist services provided. As a consequence, creating systemic and complex transformations in the tourist services market will help accelerate the country's economic growth.

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Кривошеева, Татьяна, and Tatiana Krivosheeva. "Identification of features of demand for tourist products and services of the Klin municipal district of the Moscow region." Servis Plus 10, no. 1 (February 26, 2016): 45–55. http://dx.doi.org/10.12737/17482.

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The article is a result of the study “Marketing, organizational and economic evaluation of tourism resources of the Klin municipal district”, implemented by the creative team of Russian State University of Tourism and Service in 2015. Among the major research areas were identified: quantitative assessment of the tourist flow on the objects of the Klin municipal area, qualitative assessment of the tourist flow on the objects of the Klin municipal district, assessment of the possibility and expediency of use of resources of the Klin municipal district of various types, in developing the strategy the development of tourism, formation of tourism products and programs that mitigate the effects of seasonality, as well as stimulating entrepreneurial initiative and generate unique value proposition to consumers, risk assessment and identification of strategic benefits promising tourist and recreational development of the Klin municipal district. In the article the author interprets the research material in terms of characteristics of the target consumer groups of tourism products of the Klin municipal area, the characteristics of their consumer behavior and preferences in the sphere of tourism. The main research methods were routing intelligence, audit and certification of tourist and information resources of the municipal district, questioning real consumers of tourist services, case interviewing of authorized representatives of the anchor tourist attractions of the Klin municipal district. To study the opinions of real consumers of tourist services, the author uses the method of questioning at the place of tourist-excursion service; the sample is formed by the main body that requires involvement in the study of all the incoming flow of visitors to tourist object in a certain period, in this case during the opening hours of visiting sites and displaying.

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Карпова, Галина, Galina Karpova, Елена Песоцкая, Elena Pesotskaya, Вадим Ткачев, and Vadim Tkachev. "Tourist information centers and their role in enhancing the competitiveness of tourism clusters." Servis Plus 11, no. 3 (September 19, 2017): 11–20. http://dx.doi.org/10.22412/1993-7768-11-3-2.

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At the present level of economic systems development and transformation of social relations more and more attention is paid to the innovative form development of running economic activity in all industries and sectors of national and world economy. One of these forms claims to be the cluster structure, which finds wide application in industry and agricultural sector as well as in the conditions of service economy. The emergence of tourism clusters is a quite natural result of this process, which finds its confirmation not only in theoretical researches of scientists, but also in domestic and foreign experience. The cluster creation helps to maximize the effectiveness of the tourist resource use to ensure effective functioning of specific destination to meet the consumer’s demands on tourism and recreational services. Special attention in the development and implementation of cluster initiatives should be paid to the cluster structure. One of the most important members of any cluster, according to the authors, should be tourist information centers. As foreign experience shows, tourist information centers can be considered the main body of the tourism cluster, which helps to synchronize and harmonize the efforts of all stakeholders. The authors made a comprehensive research based on their own methods of tourist business representatives’ opinions on the functioning of the regional tourist information centers with the requisite infrastructure in terms of tourist cluster. Obtained representative data allow to formulate a number of conclusions about the competitiveness enhancing of the tourist market in terms of specific municipal areas of the Leningrad region taking into account policy management of tourist destinations based on principles of clustering.

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Neupane, Ramesh, Anup KC, and Ramesh Raj Pant. "Assessing Tourism Potential In Bhaktapur Durbar Square, Nepal." International Journal of Environment 2, no. 1 (December 2, 2013): 250–61. http://dx.doi.org/10.3126/ije.v2i1.9225.

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Tourism is one of the most promising driver and contributor of the world economy having significant role in sustainable development, economic upliftment and social benefits. It has the potential to contribute towards environmental protection and poverty reduction. Prior to investment in tourism, concerned authorities must know the condition of respective tourist resources, their attractiveness and levels of touristic demand. Very few studies in Nepal have made an effort to quantify the tourism potential in cultural, historical and religious sites such as Bhaktapur Durbar Square. With an objective to assess the tourism potential of Bhaktapur Durbar Square using Weighted Sum Method, this study was carried out from start of June to the end of July in 2013. For this purpose, questionnaire survey with tourists, private businesses and public sector institutions; focus group discussion and key informant interview with tourism enterpreneur and local government officer was carried out. The tourism potential was found to be high with a strength of exceptionally rich cultural, historical and religious heritage, favourable geographical situation, positive image of local Newari food products and friendly and welcoming local people. The areas of weaknesses were lack of tourism infrastructures and services, lack of tourist information and weak management of tourist area. Hence, to utilise the tourism potential of Bhaktapur Durbar Square to the fullest for the economic upliftment of its inhabitants, promotional activities such as tourism fairs, festivals, cultural dances and events should be conducted at regular intervals with prompt security services. International Journal of Environment, Volume-2, Issue-1, Sep-Nov 2013, Pages 250-261 DOI: http://dx.doi.org/10.3126/ije.v2i1.9225

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Journal articles on the topic 'Tourist information services'

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