Academic literature on the topic 'Tourism recovery'

The present study examines the impact of COVID-19 on Maldivian tourism, highlighting the loss of tourists and tourism earnings for the period 2020Q1 to 2021Q2 and analyses the recovery rate of inbound tourists’ arrivals post border re-opening (i.e., 2020Q3 – 2021Q2). Seasonal Autoregressive Integrated Moving Average (SARIMA) model was employed to generate monthly forecasts for 2020 and 2021. The results indicate an estimated loss of 1.9 million tourists between 2020Q1 and 2021Q2. A massive drop in tourist arrivals caused an estimated loss of USD 3.5 billion in tourism earnings by June 2021. Results further indicate that with an average monthly recovery rate of 3%, inbound arrivals have recovered 34% of forecasted levels and 40% of 2019 levels by June 2021. The measures implemented by the government of Maldives played a vital role in the recovery of inbound tourism. However, the rebound of tourists has not reached the desired levels except for the arrivals from Russia. Therefore, additional strategies must be implemented for the quick revival of the Maldivian tourism industry. This study expands and enriches tourism management knowledge in the face of a massive crisis highlighting important managerial and policy implications for reviving the tourism industry of the Maldives.

This study examines the degree of macroeconomic recovery of the Nepal tourism industry after a natural disaster using the autoregressive integrated moving average model (ARIMA). The study investigated the case of Nepal’s earthquakes in 2015 and examined the impact of the earthquakes on tourism inflows and GDP using time series data from 1990 to 2018. The results show that the increasing trend in the number of tourists changes in the post-earthquake period. In particular, the excess in tourist demand by age and purpose of visits after the earthquake indicates natural disaster as a potential reason for a tourism demand boost, often described as dark tourism in literature. This research shows the process of a heritage tourist destination assessing macroeconomic recovery from a natural disaster and fills the gap in the literature regarding purpose-based tourism demand and a link between dark tourism and disaster recovery on a heritage tourism destination.

Tourism potential in Indonesia is a privilege that must be thankful for. However, that potential is not supported enough by the stability of the natural condition itself. Tourists destinations which is popular in Indonesia tend to be liable to the natural disasters. It happens recently in Bali and Lombok. A couple of natural disasters that afflict those two regions as the Indonesian tourism sector has an impact on reducing the number of foreign tourist to visit those tourists destinations. Based on the previous research studies, handling the natural disasters that occur in tourists destinations which are usually being visited by foreign tourist is a way more complex than the similar disasters which occur in the destinations that are only being visited by local tourists. The natural disasters which is involving foreign tousists will also have an impact on the bilateral relations between the two countries. In addition, the foreign media news wil have a wider impact on Indonesia’s image because of dealing with the natural disasters and the responsibilities to the victims. The government is still find some obstacles in dealing with a decreasing reputation after the natural disasters in Indonesia’s tourists destinations, even though the rapid response is correlated with the large amoun of costs that incurred to deal with the disasters. Then, formulating the right strategy for handling the post-natural disasters in Indonesia’s tourists destinations is important. This study aims to find the communication strategies which are needed to be the respons of the natural disasters that occur Indonesian tourism sector. Using the post-positivistic paradigm, this study was approached qualitatively and presented descriptively to reveal the right communication strategy on handling the Indonesia’s tourism sector which is affected by the natural disasters based on the situasional crisis communication theory. The interview was chosen as a data collection technique for the related sector. Open coding, axial coding, and selective coding was used as the data analysis technique. This research is expected to formulate the strategies for restoring the image of Indonesia’s tourism sector after the natural disasters. In fact, the research at this phase is still rarely done becuse the other similar research is still focus on the countermeasures during the disasters such as victim evacuation or the mitigation of the disasters.

The purpose of the study was to collect opinions of Krakow’s tourism entrepreneurs about the impact of the pandemic on their activities and their expectations concerning tools of marketing communication that could facilitate recovery. The respondents were asked to assess the drop in sales of tourism services, their opinions concerning the prospect of a tourist traffic recovery, possible measures that could facilitate the recovery and what they expected the local government to do in this respect. In recent years Kraków has become one of Poland’s most recognisable destinations, benefiting from increasing revenues generated by a systematically growing number of visitors. This growth has even prompted concerns about overtourism in Kraków. The outbreak of the COVID-19 pandemic has dramatically affected the entire supply chain in the tourism industry, leaving the city empty of tourists and causing a financial breakdown for many companies. In order to diagnose the scale of the crisis triggered by the pandemic, the authors conducted a CAWI survey of Kraków based tourism entrepreneurs in the middle of March. The development of the epidemic and steps taken to protect the tourism sector from mid-March to the end of June 2020 were used to validate views formulated by the respondent. The results of the survey reveal the level of economic losses anticipated by tourism entrepreneurs and their predicted occurrence over time, opinions about the likely sequence in which particular tourism products in Kraków are going to recover, as well as expectations concerning the tools of marketing communication that could facilitate the recovery.

Post-disaster research relating to tourism tends to focus on broad economic measures that can miss local-scale actors and contemporaneous impressions by tourists and tourism-based business owners in places undergoing recovery from a disaster. Hurricane Harvey, a Category 4 storm, swept across coastal Texas in August 2017. Many of the communities affected by Harvey have economies largely based on family recreation. Interviews in Rockport–Fulton, Texas, with tourism-oriented business owners, staff, and tourists during the Independence holiday provide qualitatively robust accounts of the community’s first major summer event following Harvey and highlight the importance of social networks and place attachment to bringing tourists to the recovering area. Furthermore, we discuss the chain tourist’s role in the recovery of affected locations and consider strategies to draw on these social networks to increase the number of tourists visiting the recovering communities.

Purpose The purpose of this paper is to address the knowledge gap in the field of dark tourism by understanding the phenomena of phoenix tourism, which focuses on the transformation and rebirth of places following death and disasters. Design/methodology/approach The paper builds on existing theoretical understanding of dark tourism and disaster recovery to explore destination image recovery within the tourism industry. It uses phoenix tourism as a lens to understand the social, cultural and economic context of post-disaster tourism destination recovery and rebranding in the aftermath of the Indian Ocean Tsunami and Hurricane Katrina. Findings A presentation of post-disaster strategies and recommendations are given with attention to the re-branding of images once associated with death and darkness to enhance a destination’s resilience. Practical Implications For local policymakers, tourism leaders, researchers and community developers, this research describes strategies that facilitate rebranding dark tourism sites, such as areas of rebirth or “phoenix tourism”, to enhance destination recovery image and to promote a more disaster- and risk-resilient tourism industry. Originality/value This paper bridges the knowledge gap by defining and contributing to the theoretical understanding of phoenix tourism as it identifies the what, how and why elements of the phenomena of phoenix tourism. Furthermore, the authors propose how to overcome negative destination images to preserve, present or redefine an image of a tourist destination “overcoming”, and eventual “rebirth” serves to re-calibrate resilience of the tourism industry and regional redevelopment.

Residents are key stakeholders of tourism destinations. Yet, to date, no study has investigated if and how residents can contribute to destination recovery when a disaster hits. The emergence of peer-to-peer networks offers an efficient platform for residents to open their homes to displaced tourists. Such help is particularly critical if key tourist infrastructure is severely damaged. But are residents willing to open their homes and help in other ways? The present study adopts a scenario-based survey research design, including Australians who live in tourism regions and Australian tourists. Results indicate that (1) segments of residents willing to support the tourism industry in disaster situations exist, and (2) tourists are willing to accept residents’ offers of support. The more immediate the emergency, the higher the willingness to help and accept help. These insights point to the potential of involving residents in destination recovery efforts.

Purpose This study aims to cover issues regarding traveling to a tourist destination which has seen war and terrorism. These problems can be addressed altogether, as they are interrelated. Based on tourists’ opinions, this paper aims to focus on measures or steps that can be taken to ensure changing their perceptions about a certain destination. Design/methodology/approach This study targets tourism experts for their opinions regarding the measures most necessary to change the perceptions of tourists. Their opinions were extracted through a questionnaire based on three criteria with four alternatives. Furthermore, raw data extracted are studied using the Fuzzy-VIKOR technique to rank the alternatives in order of importance. Moreover, the questionnaire also aims to know the perception of participants by asking them what would make them trust a destination with a history of terrorism. Findings The problems captivate the attention of government, guiding them to ensure that they need to focus more on physical security of tourists if they expect tourism industry to thrive. It was found that the steps needed to be taken are in the areas of international trade, cultural exchange programs and social media advertising. Originality/value Research based on improving tourist perception of Pakistan to develop Pakistan as a tourist destination is scarce. The study takes four different alternatives into account for image recovery and based on those alternatives, it provides a unique solution to the government in this regard with the necessary steps they need to take and attempts to help the government ensure tourism expansion in the country.

The article analyzes the theoretical foundations and features of the strategic development of the tourist services market in Ukraine. The concept of the tourist services market is comprehended and revealed. The methodological approach of strategic development of the tourist services market in Ukraine and the specifics of recovery after the coronavirus pandemic are highlighted. The priority tasks of the tourism industry development in Ukraine are presented and argued. The model of the strategic management process in tourism for a tourist enterprise is generalized. The algorithm of development of the competitiveness extension project of the tourist services market in Ukraine has been elaborated and substantiated. The conclusion is substantiated that in order to ensure a stable growth rate of the tourism industry, it is necessary to identify priority types of tourism for the regions, contribute to improving the safety of tourists, develop tourism infrastructure and transport links, simplify formalities, create and sell tourism products and services that are in demand on the world market, develop and rapidly introduce new technologies using digital tools.

The tourism sector has continued to be one of the most affected business units in 2020 in connection with a global pandemic. Numerous regions and tourist destinations, tourist hotspots and accommodations have been subjected to serious changes with a substantial economic impact. Thereby, the question arises as to whether the capacity to respond to customers' needs through functional digital engagement strategies is efficient for supporting a recovery and sustainable development of the tourism industry. This article comments on and provides a critical analysis of the recent online strategies related to content marketing applied to the tourism sector due to a global pandemic and the need to implement a different attitude towards tourismoriented projects. The article proposes some examples of efficient policies that fit in with changes in the world tourism market.

The tourism industry is vulnerable to crises and disasters and increasingly government and industry stakeholders are turning their attention to how to prevent, manage and recover from shock events. In the last decade there has been increasing interest in tourism research on crises and disasters, prompted in part by recognition of the tourism industry's vulnerabilities and what appear to be more frequent shock events. The beginning of this century has been marked by a series of crises and disasters including the 2001 Foot and Mouth Disease outbreak in the United Kingdom, the 2001 terrorist hijackings in the USA, the 2002 and 2005 Bali bombings, the 2003 SARS epidemic in southeast Asia and Canada, the 2004 Indian Ocean tsunami and Hurricane Katrina in the southern USA in 2005 (Henderson, 2007). The Intergovernmental Panel on Climate Change (2007a) has also predicted that the extreme weather events associated with climate change will lead to more natural disasters. Crises and disaster have local, regional and global repercussions on the tourism industry at business/corporate, industry and destination levels and the need for more attention to preparation, response and recovery is acknowledged. Much of the initial tourism research in this field focused on descriptions of crises and disasters and their impacts on tourism with some reflection on their management. This foundation and the comprehensive crisis and disaster literature from disciplines such as psychology, sociology, economics, geography and environmental science led to development of crisis and disaster management frameworks specifically designed for the tourism industry. These frameworks have achieved varying degrees of acceptance amongst tourism researchers with Faulkner and Vikulov's (2001) Tourism Disaster Management Framework (TDMF) being the most well known and often cited. The more recent Crisis and Disaster Management Framework (CDMF) developed by Ritchie (2004) is a useful destination-level framework based on a strategic management approach. Despite the development of these frameworks, relatively little tourism research effort has focused on destination recovery and very little on medium and long term recovery. In addition, there is little research on wildfires as a type of natural disaster. The extensive bushfires in the Australian Capital Territory (ACT) in 2003 (often referred to as the Canberra fires) provided an opportunity to investigate in a longitudinal study the short, medium and long term actions undertaken by the government and tourism industry to assist destination recovery and then compare them with Ritchie's prescriptive CDMF. Being longer term research this study is able to consider almost the entire recovery stage whereas other research has focused on short or medium term recovery (for example Faulkner & Vikulov, 2001). This research centred on a case study which is defined by Yin (1989 quoted in Wimmer & Dominick, 1997, p. 102) as an 'empirical inquiry that uses multiple sources of evidence to investigate a contemporary phenomenon within its real-life context'. This case study used interviewing, the documentary method and participant observation as the key methods. Representatives of government and the tourism industry were interviewed in-depth about the actions taken by their organisations or businesses. The interviews were semi-structured with mostly open-ended questions and some participants undertook multiple interviews over a three year period. Extensive secondary data and documentation about the bushfire and subsequent response and recovery was generated by the ACT government, industry and community and publicly available sources included reports and reviews, media releases, newspaper articles, newsletters, brochures, websites and legal and coronial enquiries. These were critical for gaining a comprehensive understanding of recovery. Participant observation was also important and, as a resident of the ACT, the author participated in relevant events and observed the public face of community recovery. The three methods resulted in a large data set that was distilled into a 'response and recovery story' structured according to Ritchie's CDMF. Upon comparing the findings with the framework, it was found that many elements were evident in the 'real life' case study including crisis communication, resource management, stakeholder communication, destination restoration and disasters as agents for change. There were also new findings that could be integrated into a redeveloped framework including the establishment of a recovery team, training for crisis and disaster management, tourist/visitor management, recovery planning, human resource management issues, business recovery tools, partnerships and memorialisation and commemoration. The resulting Tourism Industry Crisis and Disaster Management Framework (TICDMF) is a practical and comprehensive tool for Destination Management Organisations (DMOs) that both describes what occurred in a real life case study but also prescribes recommended management actions. In addition to specific recommendations for the ACT tourism industry, this research also resulted in general recommendations to the tourism industry, government and educators. These focused on (i) the importance of crisis and disaster management planning, (ii) the need to evaluate and document response and recovery and devote adequate resources to organisational learning, (iii) potential use of tools like the TICDMF and the plethora of resources to manage crises and disasters, (iv) educating staff, academics and tertiary tourism and hospitality students about crisis and disaster management and (v) accepting the chaos of recovery and devoting adequate resources to address the resulting complexity. The tourism industry is vulnerable to external shocks whether they be local crises or national disasters. The preparedness of the industry and its ability to effectively respond and recover is of critical importance for destinations and the community in which they function. Case studies of crises and disaster and development of a body of theoretical and practical knowledge will ensure that government and industry continue to play an important role in caring for the safety and security of tourists while maintaining a viable and sustainable industry for all stakeholders.

As the world continues to globalize, the need for sustainability is becoming increasingly evident. In the tourism industry, an industry that employs 1 out of 10 globally, this is especially true. This industry is composed of a complex web of systems that ebb and flow in unison. The ripple effect of a crisis in this industry can be far-reaching and can negatively impact all global tourism systems. For this reason, tourism stakeholders need to prioritize sustainability, which will strengthen their resilience and ensure that they are well equipped to deal with complex challenges. This paper examines the immediate impact of COVID-19 on tourism stakeholders in Bend, Oregon. Semi-structured interviews were used to explore this subject and shed light on how resilience and adaptive capacity helped specific stakeholders cope during this crisis. This research revealed that the COVID-19 crisis severely impacted all of the tourism stakeholders that were interviewed. Though all stakeholders were impacted, their ability to cope with, adapt to, and innovate during this crisis significantly varied. This research highlights the importance of prioritizing resilience within the tourism industry to ensure that tourism stakeholders will be able to cope with the complex challenges that they encounter as our world continues to change.

This research discusses the tourism crisis management approach used in handling the recovery of Bali as a tourism destination after the first Bali bombings in 2002 and second Bali bombings in 2005. It acknowledges the importance of a crisis management especially in a situation where the crisis repeatedly occurs in the same place and targeted the similar target. This research examines the crisis management approach through the tourism public policy formulated and implemented by the government of Indonesia. An external perspective from the industry private sector is also investigated as many scholars note that other observations and opinion from senior executives following every episode are necessary because they have different perceptions of the crises. Finally, an investigation of any existence of organisational learning the first and second Bali bombings is also presented. This research concludes in three new findings. First, the Indonesian government did not present any crisis management framework after the first and second Bali Bombings; rather they established a National Recovery Program that lacks few main aspects of crisis management. Second, although the Indonesian government initiated the recovery program after the first Bali Bombings it was the private sector (Bali Tourism Board) who initially instigated the recovery program after the second Bali Bombings. Third, the absence of an organisational learning was also discovered after the first and second Bali Bombings incidents

As buildings have become more energy efficient, the energy demand for preparation of domestic hot water stands out as an increasing part of the operational cost and carbon footprint of a building. Most of the heat in the water is used for a short time and then discharged to the main sewer line. Clarion Hotel Stockholm is an example of such a building, with many showers, bathtubs and a spa. The hotel business is growing around the world and its customers demand comfortable stays. A parallel trend is a more environmentally aware tourism and business travel. Hotels show a great potential for energy savings, while still offering comfortable accommodation. In this master's thesis a case study evaluates the possibilities for heat recovery from the wastewater of Clarion Hotel Stockholm. Three types of heat exchangers were modelled in the system dynamic modelling environment STELLA: a horizontal, a vertical and a shower heat exchanger. Recovered heat was used for pre-heating of the incoming water for domestic hot water preparation. The flows of heat through the hotel's tap water and wastewater systems were schematically modelled using system dynamic modelling, which provides a foundation for the development of mathematical models and further research into the area. The first results point to possible reductions of the heating demand for domestic hot water preparation at Clarion Hotel Stockholm.

This thesis examined vegetation change over the last 43 years in Australia's largest contiguous alpine area, the Kosciuszko alpine zone in south-eastern Australia. Using historical and current data about the state of the most common vegetation community, tall alpine herbfield, this thesis addressed the questions: (1) what were the patterns of change at the species/genera and life form levels during this time period; (2) what were the patterns of recovery, if recovery occurred, from anthropogenic disturbances such as livestock grazing or trampling by tourists; (3) what impacts did natural disturbances such as drought have on the vegetation and how does it compare to anthropogenic disturbances; and (4) What are the benefits, limitations and management considerations when using long-term data for assessing vegetation changes at the species/genera, life form and community levels? The Kosciuszko alpine zone has important economic, cultural and ecological values. It is of great scientific and biological importance, maintaining an assemblage of vegetation communities found nowhere else in the world. It is one of the few alpine regions in the world with deep loamy soils, and contains endemic flora and fauna and some of the few periglacial and glacial features in Australia. The area also forms the core of the Australian mainland's most important water catchment and is a popular tourist destination, offering a range of recreational opportunities. The vegetation of the Kosciuszko alpine zone is recovering from impacts of livestock grazing and is increasingly exposed to pressures from tourism and anthropogenic climate change. At the same time, natural disturbances such as drought and fire can influence the distribution, composition and diversity of plants. Thus, there is a need for detailed environmental data on this area in order to: (1) better understand ecological relationships; (2) understand existing and potential effects of recreational and management pressures on the region; (3) provide data against which future changes can be assessed; and (4) provide better information on many features of this area, including vegetation, for interpretation, education and management. The research in this thesis utilised three types of ecological information: (1) scientific long-term datasets; (2) photographic records; and (3) a comparison of disturbed and undisturbed vegetation. This research analysed data from one of the longest ongoing monitoring programs in the Australian Alps established by Alec Costin and Dane Wimbush in 1959. Permanent plots (6 transects and 30 photoquadrats) were established at two locations that differed in the time since grazing and have been repeatedly surveyed. Plots near Mt Kosciuszko had not been grazed for 15 years and had nearly complete vegetation cover in 1959, while plots near Mt Gungartan showed extensive impacts of grazing and associated activities which only ceased in 1958. Some transect data from 1959 to 1978 have been analysed by the original researchers. The research presented in this thesis extends this monitoring program with data from additional surveys in 1990, 1999 and 2002 and applies current methods of statistical evaluation, such as ordination techniques, to the whole data set for the first time. Results indicated that the recovery from livestock grazing and the effects of drought have been the main factors affecting vegetation. Recovery from livestock grazing at the three transects at Gungartan was slow and involved: (1) increasing genera diversity; (2) increasing vegetation cover; (3) decreasing amounts of bare ground; and (4) a directional change over time in species composition. Patterns of colonisation and species succession were also documented. In 2002, 44 years after the cessation of grazing, transects near Mt Gungartan had similar vegetation cover and genera diversity to the transects near Mt Kosciuszko, but cover by exposed rock remained higher. A drought in the 1960s resulted in a temporary increase of litter and a shift in the proportional cover of life forms, as grasses died and herb cover increased at both locations. Proportions of cover for life forms reverted to pre-drought levels within a few years. The results also highlighted the spatial variability of tall alpine herbfield. The photoquadrats were surveyed in the years 1959, 1964, 1968, 1978 and 2001 and are analysed for the first time in this thesis. After comparing a range of methods, visual assessment using a 130 point grid was found to be the most suitable technique to measure vegetation cover and genera diversity. At the 18 quadrats near Mt Gungartan, there was a pattern of increasing vegetation cover as bare areas were colonised by native cudweeds and the naturalized herb Acetosella vulgaris. Revegetation from within bare areas largely occurred by herb species, while graminoids and shrub species predominately colonised bare ground by lateral expansion from the edges, eventually replacing the colonising herbs. At the 12 quadrats near Mt Kosciuszko, vegetation cover was almost complete in all years surveyed except 1968, which was at the end of a six year drought. Similar to the results from the transect study, the drought caused an increase in litter at both locations as graminoid cover declined. Initially herb cover increased, potentially as a result of decreased competition from the graminoids and a nutrient spike from decaying litter, but as the drought became more severe, herb cover also declined. Graminoid cover rapidly recovered after the drought, reaching pre-drought levels by 1978, and was at similar levels in 2001. Herb cover continued to decline after peaking in 1964. The photoquadrat study also documented the longevity and growth rates of several species indicating that many taxa may persist for several decades. It further provided insights into replacement patterns amongst life forms. In addition to assessing vegetation change following livestock grazing and drought at the long-term plots, recovery from tourism impacts was examined by comparing vegetation and soils on a closed walking track, with that of adjacent undisturbed tall alpine herbfield at a series of 22 paired quadrats. Fifteen years after the track was closed there was limited success in restoration. Over a quarter of the closed track was still bare ground with non-native species the dominant vegetation. Plant species composition differed and vegetation height, soil nutrients and soil moisture were lower on the track which had a higher compaction level than adjacent natural vegetation. The results presented in this thesis highlight that tall alpine herbfield is characterised by nearly entire vegetation cover which is dominated by graminoids, followed by herbs and shrubs in the absence of disturbance by livestock grazing, trampling or drought. The studies also showed that under quot;average" conditions, the relative cover of herbs and graminoids remained fairly stable even though there can be considerable cycling between them. Spatial variability in terms of taxa composition was high. The only common introduced species in unrehabilitated sites was Acetosella vulgaris, which was effective at colonising bare ground but was eventually replaced by other native species. However, in areas actively rehabilitated, such as on the closed track, non-native species introduced during revegetation efforts still persist with high cover 15 years after their introduction. Monitoring of vegetation change is also important at the landscape scale. This thesis provides a review of the potential use, the limitations and the benefits of aerial photography to examine vegetation change in the Kosciuszko alpine zone. Numerous aerial photography runs have been flown over the area since the 1930s for government agencies, industry and the military. Some of these records have been used to map vegetation communities and eroding areas at a point in time. Other studies compared different types and scales of photographs, highlighting in particular the benefits and potential of large scale colour aerial photography to map alpine vegetation. However, despite their potential to assess vegetation change over time, a temporal comparison of vegetation in the Kosciuszko alpine zone from aerial photographs has not been completed to this date. Historical photographs may not be easy to locate or access and difficulties with vegetation classification may restrict the practicality of using historical aerial photographs to assess vegetation change. Despite these issues, aerial photography may provide a very useful and efficient tool to assess changes over time when applied appropriately, even in alpine environments. The development of digital classification techniques, the application of statistical measures of error to both methodology and data, and the application of geographic information systems are likely to further improve the practicality of historical aerial photographs for the detection of vegetation change and assist in overcoming some of the limitations. The results presented in this thesis highlight the need for limiting disturbance, for ongoing rehabilitation of disturbed areas and for long-term monitoring in the Kosciuszko alpine zone. The results contribute to our understanding of how vegetation may change in the future and may be affected by new land use activities and climate change. This type of information, which otherwise would require the establishment of long-term studies and years of monitoring, can assist land managers of this and other important protected areas. The study highlights how the use and expansion of already existing datasets to gather ecological information can save considerable money and time, providing valuable data for current and emerging issues.

Le secteur touristique souffre de plus en plus des départs de clients insatisfaits suite aux dysfonctionnements de services vécus. De nombreux établissements de services, attachent encore, peu d’importance à la gestion des réclamations en raison des moyens financiers qu’elles suscitent. Or, une gestion efficace de la réclamation pourrait transformer un client insatisfait en un client plus confiant et engagé. Notre recherche s’est intéressée à l’identification des critères d’évaluation sur lesquels les réclamants se basent pour juger la gestion de la réclamation, et à l’impact de cette évaluation sur la qualité de la relation établie avec l’établissement touristique. Pour ce faire une étude qualitative exploratoire suivie d’une étude quantitative ont été réalisées.Après avoir examiné la revue de la littérature, nous nous sommes focalisés sur les théories de la justice perçue lors de l’évaluation de la gestion de la réclamation. En outre, nous avons mobilisé les dimensions de la confiance et de l’engagement comme critères de jugement de la qualité relationnelle perçue. Les résultats de notre étude montrent l’existence d’un impact positif et significatif de quelques critères de la justice perçue (jugés par les réclamant comme étant les plus importants) sur la satisfaction post-réclamation et la qualité relationnelle perçue. Ces critères sont essentiellement l’équité du résultat accordé par l’établissement (ex : compensation accordée), l’empathie et la politesse développées par le personnel en contact, et la rapidité du traitement de la réclamation
The tourist sector is suffering more and more from the departure of the unsatisfied customers after experienced service failures. Several services companies, still attach, few importance to complaint handling because of financial funds needed. However, an efficient complaint handling management could transform a dissatisfied customer to a more confident and committed customer. Our research was interested in the identification of the appraisal criteria on which claimants base to judge complaint handling and the impact of this evaluation on the quality of the relationship established with the tourist establishment. Consequently, a qualitative study followed by a quantitative study has been accomplished. After examining the literature review, we focused on the perceived justice theory to evaluate the complaint handling. Besides, we used trust and commitment dimensions as a criteria of judgment of the perceived relationship quality (Morgan et Hunt, 1994).The outcomes of our study show the existence of a positive significant impact of some criteria of the perceived justice (considered by consumers as the most important), on recovery satisfaction and perceived relationship quality. These criteria are mainly equity of the result provided by the establishment (Ex. Compensation provided), empathy and politeness developed by the front line staff, and the quickness of the complaint treatment

Taking into account the impact that the COVID-19 pandemic brought to the hospitality and tourism industry, and specifically to tourism destinations, this master thesis presents a strategic marketing plan for the municipality of Sintra aimed at the recovery of its tourism industry. Tourism destinations need to adapt to the current crisis circumstances and create strategies to overhaul them, while still providing meaningful experiences to customers. In this matter, it is crucial to understand the evolution of consumers’ needs, expectations, and preferences, as well as to have a strong knowledge of the industry, the destination’s strengths, and the positioning of its competitors. Evolving with the pandemic is a necessity, hence the development of a redesigned positioning for Sintra, as well as a new approach for its target market, product offering, and communication strategy. This master thesis intends to take advantage of this crisis to improve Sintra’s tourism industry and establish it as a prime tourism destination in Portugal.
Tendo em conta o impacto da pandemia COVID-19 na indústria do turismo, especificamente para os destinos turísticos, a presente dissertação de mestrado expõe um plano de marketing estratégico para o concelho de Sintra visando a recuperação da sua indústria turística. Os destinos turísticos precisam de se adaptar às circunstâncias criadas pela crise, assim como desenvolver estratégias para ultrapassá-las, enquanto oferecem experiências autênticas aos seus consumidores. Assim, é indispensável compreender a evolução das necessidades, expectativas, e preferências dos consumidores, bem como ter um forte conhecimento da indústria, dos pontos fortes do destino turístico, e do posicionamento dos seus concorrentes. Evoluir com a pandemia é uma necessidade, por isso foi desenvolvido um novo posicionamento para Sintra, bem como uma nova abordagem ao seu mercado-alvo, oferta de produtos turísticos, e estratégia de comunicação. A presente dissertação de mestrado pretende aproveitar a atual crise para melhorar a indústria do turismo de Sintra e torná-la num destino turístico de referência em Portugal.

碩士
中國文化大學
全球商務碩士學位學程碩士班
107
The Relationship Among Holiday Recovery Experiences, Tourism Satisfaction, and Subjective Well-being of Indonesian Tourists. Student : Jenne Yasinta Chandra Advisor : PU, Hsin Hui, PhD, CHE Chinese Culture University ABSTRACT Holiday recovery experience is becoming increasingly important in tourism study. This study examines the relationship among holiday recovery experience, tourism satisfaction, and subjective well-being of Indonesian tourists. lifestyle. A quantitative self-completed questionnaire was used to gather information. A total of 405 valid questionnaires were collected. The result indicated holiday recovery experience had positive relation ship with tourism satisfaction and subjective well-being. This study also found that psychological detachment contributes 18% to tourism satisfaction and mastery contributes 28.5% to subjective well-being. Keywords: Holiday recovery experience, Tourism satisfaction, Subjective well-being.

碩士
大葉大學
人力資源暨公共關係學系
95
The value of leisure traveling is increasing lately, however some mistake made in the process of service causes the customers negative emotions. This research is studying what kinds of service failure that tourism made by following customers viewpoint. After collecting fourteen customers complaining stories and using Subjective Sequential Incidents Technique (SSIT) to analysis those stories. The study discover that the SSIT analysis can prove that service failure has found out mistakes that travel agency had never notice. The conclusion is that SSIT can find out what causes the failure than CIT. Moreover, the work presents a concept framework with five kinds of classification, such as comprise cause affairs, recessive, the appropriate response, dramaturgy, and admonish to explained service failure.

AbstractTourism is a critical contributor to the gross domestic product, especially among developing countries like Zimbabwe. Zimbabwe is a tourist destination that relies more on international travellers, a market which has been affected by the novel coronavirus. The purpose of this study is to establish the perceptions of domestic travellers and tourism managers on the sustainability of using domestic tourism as strategic responses to the impacts of the coronavirus. This study employs a qualitative methodology to examine the perceptions of the demand and supply side regarding the recovery options for Zimbabwean tourism post-pandemic. Online interviews with demand and supply participants were conducted. Data were analysed using thematic analysis, and the results were discussed. Results show that domestic tourism as a recovery option is unstainable due to the challenges that Zimbabwe is facing, beyond the coronavirus.

At the time of the Covid-19 pandemic, when tourist traffic is falling sharply, domestic tourists become very important. They become the dominant or even the only source of income for tourism sector. This paper shows that due to the closure of countries in order to reduce the possibility of spreading disease, both the number of tourists and the number of overnight stays declined. However, in the summer months and during the holidays, domestic tourists filled capacities and resourceful individuals managed to take advantage of the opportunity that arose by adjusting their offer and/or tourist product. The conducted research is based on statistical data from the World Tourism Organization (UNWTO) and Statistical Office of the Republic of Serbia. Given the recovery period of the tourism sector as well as the possibility of new and similar diseases in the future, communication with domestic tourists will become increasingly important, as shown by this research.

The COVID-19 of significantly affects the global economic, health, political, socio-cultural systems. The impacts of COVID-19 show a tendency that this crisis may have long-term structural changes in tourism as a socio-economic activity and industry. The paper discusses the impact of COVID-19 on tourism in Serbia. The aim of the paper is to identify the fundamental values, institutions, chalenges and limitations that the tourism industry and academia should perceive, in order to advance the research and tourism practice frontiers. It is necessary to investigate the state and perspective of the tourist market in Serbia, in order to give recommendations and contribution to the recovery of tourism activity after COVID-19.

The global impact of the COVID-19 virus on international trade and travel poses serious challenges to small and medium-sized enterprises in the tourism industry. Tourism is influenced by many factors, but no one could have predicted such a scenario. The restoration of the tourism business is possible only by ensuring the security of tourists both in accordance with the requirements of the authorities and themselves. In this regard, the effective use of means of communication are of particular importance for the rapid recovery of the business. The purpose of this study is to examine the changes that occur in consumer behavior due to travel restrictions imposed by countries, and to identify the most influential on their travel decision means of marketing communications, through which to overcome the reported negative consequences on the tourism business.

The report summarizes information on the state of the tourism business in Plovdiv after the introduction of Covid-19 restrictive emergency measures, as well as the expectations for the development of tourism in the coming months based on an online survey at the end of April 2020. The report outlines the overall state of the industry as well as the difficulties it faces and the efforts it made to retain employment and towards recovery. The adaptability of the business in the current economic situation and the search for new innovative approaches to attract and welcome tourists are highlighted, in order to reach more potential customers after the end of the state of emergency.

The COVID-19 pandemic, along with responses to pandemic control in the form of a national blockade with widespread application of travel restrictions, has made tourism one of the most vulnerable sectors. With increasing mitigation measures in many countries regarding tourism and travel restrictions in some segments, different tourism recovery programs are being launched according to the specifics of each country. The paper will consider various proposed measures through different impact factors set in order to accelerate the recovery of the tourism sector. Selected mathematical models will be presented and discussed.

The report is an attempt to analyze the current situation in the tourism industry. The importance of the sector and the possibilities for actions during forced stay in a home environment are considered. The resources for recovery, the motivation for future trips, the improvement of the educational activity, the improvement of the information exchange and others are indicated. Conclusions are made about the situation and the lessons learned from it.

Being one of the industries that have been the hardest hit by the coronavirus pandemic, tourism is actively using all communication channels, from conventional to digital connectivity in choosing messages. Trustworthy information is in the focus of finding an outcome from deadlock and stress in the context of gradual recovery of tourism services through adequate health and safety protocols. The synergy of conventional and digital communication in the COVID-19 era (digital technology and data, mobile applications, artificial intelligence etc.) effectively adapts the measures to a situation characterized by paralysis of business activity and restrictions on travel and tourism. This paper offers a brief analysis of key messages in the unprecedented situation caused by the COVID-19 pandemic, in the context of the blow dealt to European tourism.

Countries around the world have endured over a year of extreme uncertainty in the context of the COVID-19 crisis, and economies in the Caribbean have suffered more than most. But with the increasing availability of vaccines and prospects for a resumption of international travel, light is emerging at the end of the Pandemic tunnel. With this in mind, The Inter-American Development Bank Caribbean1 Departments most recent Quarterly Bulletin reviews the latest available information regarding the crisis impacts on citizens, their economies, and key factors that will determine the speed and depth of recovery. As also discussed in previous editions, prospects for tourism-dependent economies will depend heavily on vaccine penetration and border normalization in source countries particularly the United States and Western Europe, while commodity-intensive economies could benefit from upward revisions to global demand growth estimates. All countries in the region can do much to support a rapid recovery through forward-looking policies aimed at ensuring they are well positioned to take advantage of post-Pandemic preferences with respect to travel and tourism, services trade, and investment. Our latest report considers these issues, what may lie ahead, and how counties can best position themselves for a recovery in 2021 and beyond.

For more than a year, the Caribbean economics team at the Inter-American Development Bank (IDB) has focused on the potential implications of the COVID-19 pandemic for lives and livelihoods across the region. The pandemic is still with us, but there is hope that the cycles of lockdowns and containment measures will eventually come to an end as vaccination programs progress, even if unevenly, across the region. However, the availability of vaccine supply remains a concern, and the pandemic continues to pose a constraint for the recovery of key sectors such as tourism and local services sectors. This edition of the Caribbean Quarterly Bulletin focuses on two topics: (1) forecasts of key macroeconomic variables, based on the April 2021 WEO, and (2) financial sector risks. In general, regional economies are embarking on a fragile path to recovery. Continued progress with vaccination programs, credible medium-term fiscal programs, and continued attention to financial vulnerabilities will be needed to push that path to recovery forward.

1.1 Macroeconomic summary Economic recovery has consistently outperformed the technical staff’s expectations following a steep decline in activity in the second quarter of 2020. At the same time, total and core inflation rates have fallen and remain at low levels, suggesting that a significant element of the reactivation of Colombia’s economy has been related to recovery in potential GDP. This would support the technical staff’s diagnosis of weak aggregate demand and ample excess capacity. The most recently available data on 2020 growth suggests a contraction in economic activity of 6.8%, lower than estimates from January’s Monetary Policy Report (-7.2%). High-frequency indicators suggest that economic performance was significantly more dynamic than expected in January, despite mobility restrictions and quarantine measures. This has also come amid declines in total and core inflation, the latter of which was below January projections if controlling for certain relative price changes. This suggests that the unexpected strength of recent growth contains elements of demand, and that excess capacity, while significant, could be lower than previously estimated. Nevertheless, uncertainty over the measurement of excess capacity continues to be unusually high and marked both by variations in the way different economic sectors and spending components have been affected by the pandemic, and by uneven price behavior. The size of excess capacity, and in particular the evolution of the pandemic in forthcoming quarters, constitute substantial risks to the macroeconomic forecast presented in this report. Despite the unexpected strength of the recovery, the technical staff continues to project ample excess capacity that is expected to remain on the forecast horizon, alongside core inflation that will likely remain below the target. Domestic demand remains below 2019 levels amid unusually significant uncertainty over the size of excess capacity in the economy. High national unemployment (14.6% for February 2021) reflects a loose labor market, while observed total and core inflation continue to be below 2%. Inflationary pressures from the exchange rate are expected to continue to be low, with relatively little pass-through on inflation. This would be compatible with a negative output gap. Excess productive capacity and the expectation of core inflation below the 3% target on the forecast horizon provide a basis for an expansive monetary policy posture. The technical staff’s assessment of certain shocks and their expected effects on the economy, as well as the presence of several sources of uncertainty and related assumptions about their potential macroeconomic impacts, remain a feature of this report. The coronavirus pandemic, in particular, continues to affect the public health environment, and the reopening of Colombia’s economy remains incomplete. The technical staff’s assessment is that the COVID-19 shock has affected both aggregate demand and supply, but that the impact on demand has been deeper and more persistent. Given this persistence, the central forecast accounts for a gradual tightening of the output gap in the absence of new waves of contagion, and as vaccination campaigns progress. The central forecast continues to include an expected increase of total and core inflation rates in the second quarter of 2021, alongside the lapse of the temporary price relief measures put in place in 2020. Additional COVID-19 outbreaks (of uncertain duration and intensity) represent a significant risk factor that could affect these projections. Additionally, the forecast continues to include an upward trend in sovereign risk premiums, reflected by higher levels of public debt that in the wake of the pandemic are likely to persist on the forecast horizon, even in the context of a fiscal adjustment. At the same time, the projection accounts for the shortterm effects on private domestic demand from a fiscal adjustment along the lines of the one currently being proposed by the national government. This would be compatible with a gradual recovery of private domestic demand in 2022. The size and characteristics of the fiscal adjustment that is ultimately implemented, as well as the corresponding market response, represent another source of forecast uncertainty. Newly available information offers evidence of the potential for significant changes to the macroeconomic scenario, though without altering the general diagnosis described above. The most recent data on inflation, growth, fiscal policy, and international financial conditions suggests a more dynamic economy than previously expected. However, a third wave of the pandemic has delayed the re-opening of Colombia’s economy and brought with it a deceleration in economic activity. Detailed descriptions of these considerations and subsequent changes to the macroeconomic forecast are presented below. The expected annual decline in GDP (-0.3%) in the first quarter of 2021 appears to have been less pronounced than projected in January (-4.8%). Partial closures in January to address a second wave of COVID-19 appear to have had a less significant negative impact on the economy than previously estimated. This is reflected in figures related to mobility, energy demand, industry and retail sales, foreign trade, commercial transactions from selected banks, and the national statistics agency’s (DANE) economic tracking indicator (ISE). Output is now expected to have declined annually in the first quarter by 0.3%. Private consumption likely continued to recover, registering levels somewhat above those from the previous year, while public consumption likely increased significantly. While a recovery in investment in both housing and in other buildings and structures is expected, overall investment levels in this case likely continued to be low, and gross fixed capital formation is expected to continue to show significant annual declines. Imports likely recovered to again outpace exports, though both are expected to register significant annual declines. Economic activity that outpaced projections, an increase in oil prices and other export products, and an expected increase in public spending this year account for the upward revision to the 2021 growth forecast (from 4.6% with a range between 2% and 6% in January, to 6.0% with a range between 3% and 7% in April). As a result, the output gap is expected to be smaller and to tighten more rapidly than projected in the previous report, though it is still expected to remain in negative territory on the forecast horizon. Wide forecast intervals reflect the fact that the future evolution of the COVID-19 pandemic remains a significant source of uncertainty on these projections. The delay in the recovery of economic activity as a result of the resurgence of COVID-19 in the first quarter appears to have been less significant than projected in the January report. The central forecast scenario expects this improved performance to continue in 2021 alongside increased consumer and business confidence. Low real interest rates and an active credit supply would also support this dynamic, and the overall conditions would be expected to spur a recovery in consumption and investment. Increased growth in public spending and public works based on the national government’s spending plan (Plan Financiero del Gobierno) are other factors to consider. Additionally, an expected recovery in global demand and higher projected prices for oil and coffee would further contribute to improved external revenues and would favor investment, in particular in the oil sector. Given the above, the technical staff’s 2021 growth forecast has been revised upward from 4.6% in January (range from 2% to 6%) to 6.0% in April (range from 3% to 7%). These projections account for the potential for the third wave of COVID-19 to have a larger and more persistent effect on the economy than the previous wave, while also supposing that there will not be any additional significant waves of the pandemic and that mobility restrictions will be relaxed as a result. Economic growth in 2022 is expected to be 3%, with a range between 1% and 5%. This figure would be lower than projected in the January report (3.6% with a range between 2% and 6%), due to a higher base of comparison given the upward revision to expected GDP in 2021. This forecast also takes into account the likely effects on private demand of a fiscal adjustment of the size currently being proposed by the national government, and which would come into effect in 2022. Excess in productive capacity is now expected to be lower than estimated in January but continues to be significant and affected by high levels of uncertainty, as reflected in the wide forecast intervals. The possibility of new waves of the virus (of uncertain intensity and duration) represents a significant downward risk to projected GDP growth, and is signaled by the lower limits of the ranges provided in this report. Inflation (1.51%) and inflation excluding food and regulated items (0.94%) declined in March compared to December, continuing below the 3% target. The decline in inflation in this period was below projections, explained in large part by unanticipated increases in the costs of certain foods (3.92%) and regulated items (1.52%). An increase in international food and shipping prices, increased foreign demand for beef, and specific upward pressures on perishable food supplies appear to explain a lower-than-expected deceleration in the consumer price index (CPI) for foods. An unexpected increase in regulated items prices came amid unanticipated increases in international fuel prices, on some utilities rates, and for regulated education prices. The decline in annual inflation excluding food and regulated items between December and March was in line with projections from January, though this included downward pressure from a significant reduction in telecommunications rates due to the imminent entry of a new operator. When controlling for the effects of this relative price change, inflation excluding food and regulated items exceeds levels forecast in the previous report. Within this indicator of core inflation, the CPI for goods (1.05%) accelerated due to a reversion of the effects of the VAT-free day in November, which was largely accounted for in February, and possibly by the transmission of a recent depreciation of the peso on domestic prices for certain items (electric and household appliances). For their part, services prices decelerated and showed the lowest rate of annual growth (0.89%) among the large consumer baskets in the CPI. Within the services basket, the annual change in rental prices continued to decline, while those services that continue to experience the most significant restrictions on returning to normal operations (tourism, cinemas, nightlife, etc.) continued to register significant price declines. As previously mentioned, telephone rates also fell significantly due to increased competition in the market. Total inflation is expected to continue to be affected by ample excesses in productive capacity for the remainder of 2021 and 2022, though less so than projected in January. As a result, convergence to the inflation target is now expected to be somewhat faster than estimated in the previous report, assuming the absence of significant additional outbreaks of COVID-19. The technical staff’s year-end inflation projections for 2021 and 2022 have increased, suggesting figures around 3% due largely to variation in food and regulated items prices. The projection for inflation excluding food and regulated items also increased, but remains below 3%. Price relief measures on indirect taxes implemented in 2020 are expected to lapse in the second quarter of 2021, generating a one-off effect on prices and temporarily affecting inflation excluding food and regulated items. However, indexation to low levels of past inflation, weak demand, and ample excess productive capacity are expected to keep core inflation below the target, near 2.3% at the end of 2021 (previously 2.1%). The reversion in 2021 of the effects of some price relief measures on utility rates from 2020 should lead to an increase in the CPI for regulated items in the second half of this year. Annual price changes are now expected to be higher than estimated in the January report due to an increased expected path for fuel prices and unanticipated increases in regulated education prices. The projection for the CPI for foods has increased compared to the previous report, taking into account certain factors that were not anticipated in January (a less favorable agricultural cycle, increased pressure from international prices, and transport costs). Given the above, year-end annual inflation for 2021 and 2022 is now expected to be 3% and 2.8%, respectively, which would be above projections from January (2.3% and 2,7%). For its part, expected inflation based on analyst surveys suggests year-end inflation in 2021 and 2022 of 2.8% and 3.1%, respectively. There remains significant uncertainty surrounding the inflation forecasts included in this report due to several factors: 1) the evolution of the pandemic; 2) the difficulty in evaluating the size and persistence of excess productive capacity; 3) the timing and manner in which price relief measures will lapse; and 4) the future behavior of food prices. Projected 2021 growth in foreign demand (4.4% to 5.2%) and the supposed average oil price (USD 53 to USD 61 per Brent benchmark barrel) were both revised upward. An increase in long-term international interest rates has been reflected in a depreciation of the peso and could result in relatively tighter external financial conditions for emerging market economies, including Colombia. Average growth among Colombia’s trade partners was greater than expected in the fourth quarter of 2020. This, together with a sizable fiscal stimulus approved in the United States and the onset of a massive global vaccination campaign, largely explains the projected increase in foreign demand growth in 2021. The resilience of the goods market in the face of global crisis and an expected normalization in international trade are additional factors. These considerations and the expected continuation of a gradual reduction of mobility restrictions abroad suggest that Colombia’s trade partners could grow on average by 5.2% in 2021 and around 3.4% in 2022. The improved prospects for global economic growth have led to an increase in current and expected oil prices. Production interruptions due to a heavy winter, reduced inventories, and increased supply restrictions instituted by producing countries have also contributed to the increase. Meanwhile, market forecasts and recent Federal Reserve pronouncements suggest that the benchmark interest rate in the U.S. will remain stable for the next two years. Nevertheless, a significant increase in public spending in the country has fostered expectations for greater growth and inflation, as well as increased uncertainty over the moment in which a normalization of monetary policy might begin. This has been reflected in an increase in long-term interest rates. In this context, emerging market economies in the region, including Colombia, have registered increases in sovereign risk premiums and long-term domestic interest rates, and a depreciation of local currencies against the dollar. Recent outbreaks of COVID-19 in several of these economies; limits on vaccine supply and the slow pace of immunization campaigns in some countries; a significant increase in public debt; and tensions between the United States and China, among other factors, all add to a high level of uncertainty surrounding interest rate spreads, external financing conditions, and the future performance of risk premiums. The impact that this environment could have on the exchange rate and on domestic financing conditions represent risks to the macroeconomic and monetary policy forecasts. Domestic financial conditions continue to favor recovery in economic activity. The transmission of reductions to the policy interest rate on credit rates has been significant. The banking portfolio continues to recover amid circumstances that have affected both the supply and demand for loans, and in which some credit risks have materialized. Preferential and ordinary commercial interest rates have fallen to a similar degree as the benchmark interest rate. As is generally the case, this transmission has come at a slower pace for consumer credit rates, and has been further delayed in the case of mortgage rates. Commercial credit levels stabilized above pre-pandemic levels in March, following an increase resulting from significant liquidity requirements for businesses in the second quarter of 2020. The consumer credit portfolio continued to recover and has now surpassed February 2020 levels, though overall growth in the portfolio remains low. At the same time, portfolio projections and default indicators have increased, and credit establishment earnings have come down. Despite this, credit disbursements continue to recover and solvency indicators remain well above regulatory minimums. 1.2 Monetary policy decision In its meetings in March and April the BDBR left the benchmark interest rate unchanged at 1.75%.

The coronavirus disease (COVID-19) has had a devastating impact on global aviation as nearly all air travel came to a halt in late March and April 2020. In Central Asia, virtually all domestic and international air travel were suspended in an attempt to contain the spread of COVID-19. This crisis provides an opportunity to reset the aviation industry in Central Asia Regional Cooperation (CAREC) countries through reforms, new strategies, and restructurings. This study of the pandemic’s impact on CAREC and the aviation industry looks at the gravity of the situation, explores opportunities, and offers some recommendations for dealing with the crisis and facilitating a fast recovery.

This report forecasts growth in developing Asia of 7.1% in 2021 and 5.4% in 2022 in an uneven recovery caused by divergent growth paths. Its theme chapter explores sustainable agriculture. Growth forecasts are revised up for East Asia and Central Asia from the projections made in April, but down for South Asia, Southeast Asia, and the Pacific. This reflects differences in vaccination progress and control of domestic COVID-19 outbreaks but also other factors, including rising commodity prices and depressed tourism. Inflation is expected to remain under control. The main risks to the economic outlook come from the COVID-19 pandemic, including the emergence of new variants, slower-than-expected vaccine rollouts, and waning vaccine effectiveness. Sustainable food production and agricultural systems that are resilient to climate change will be crucial for developing Asia. To transform agriculture in the region, its economies must tackle challenges from changing consumer demand, changing demographics, and a changing and more fragile environment.

The Pacific is expected to recover with moderate growth of 1.4% in 2021 and 3.8% in 2022, with tourism and widespread vaccination playing key roles. This issue of the Pacific Economic Monitor provides insights on experiences and lessons of Pacific island countries in striking a delicate balance between health and economic concerns. It also outlines ADB’s new development strategy to help the region address the impacts of the coronavirus disease (COVID-19).