Relevant bibliographies by topics / Tourism organisations

Academic literature on the topic 'Tourism organisations'

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Published: 4 June 2021
Last updated: 19 February 2023

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Journal articles on the topic "Tourism organisations"

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Uran Maravić, Maja, Dejan Križaj, and Miha Lesjak. "Innovation in Slovenian tourism organisations." Tourism and hospitality management 21, no. 1 (2015): 51–62. http://dx.doi.org/10.20867/thm.21.1.4.

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The purpose – Slovenian tourism organisations must constantly focus on developing variety innovations for organisations. In this paper, we present a study conducted on innovation practices in Slovenian tourism organisations. Design/methodology – In a survey conducted on Slovenia tourism organisations, we obtained data and identified their innovation performance and the innovation climate in their area of business. There are three main hypothesis tested. Findings – The research sample of 41 organisations found that most innovation in tourism organisations came through the introduction of new services (90%), followed by innovation through new organisational methods (73%), and found a high-level climate for innovation. Worse was its assessment of research activity within organisations and cooperation with external institutions (eg. universities and research institutes) and investment in innovation activities within their research and development. Results obtained from the research showed a mean value for the innovation climate-instrument of 3.83 indicating a high innovation climate for the Slovenian tourism companies included in the sample survey. Mostly, (publicly known as) more innovative active organisations responded to our survey. From such results, we find that tourism organisations included in the survey are aware of the importance of innovation, teaching organisations to communicate well and network with other organisations, are adaptable to change and engaged with their own ideas in support of the organisation's management. Originality of the research – The contribution of the research is that it has applied the generic instrument for measuring innovation climate on tourism and the first time climate is measured in Slovenia.
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Marczak, Mirosław. "ATTEMPT AT ASSESSMENT OF THE EFFECTIVENESS OF ACTIVITIES UNDERTAKEN BY NATIONAL TOURISM ORGANISATIONS AIMED AT THE CREATION OF THE COUNTRY’S TOURISM BRAND." Folia Turistica 51 (June 30, 2019): 9–34. http://dx.doi.org/10.5604/01.3001.0013.1580.

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Purpose. Assessment of the effectiveness of activities undertaken as part of creating and managing the country’s tourism brand by National Tourism Organisations (NTO). Method. Empirical research concerned activities undertaken in relation to the creation and management of the country’s tourism brand by 81 NTOs that function in the area of five main world tourist regions (according to the World Tourism Organisation – UNWTO). The process of data collection and verification covers the years of 2013-2016. The used research methods include: the diagnostic survey method with the use of the questionnaire technique, direct interviews and statistical analyses. Results. Significant divergences were confirmed in the assessment concerning the effectiveness of individual activities undertaken by the NTOs examined in the area of creating and managing the country’s tourism brand. The initial hierarchy of the effectiveness of activities undertaken by the NTOs examined as part of the process of the management of the country’s tourism brand (conducted by the examined organisations) was not confirmed by the results of statistical analysis (correlations with the accepted measures of effectiveness). This is related to quasi-governmental and non-governmental organisations. Research and conclusions limitations. Empirical research solely concerned the functioning of those organisations which can be referred to as rightful NTOs, i.e. those entities which meet the basic criteria that are to be fulfilled by this type organisation (including the main task: promotion of a given country as an attractive tourist destination). Practical implications. Conclusions that follow from the study can be used by those organisations responsible for the brand management process related to a tourist reception area on different levels of administration (including local, regional and national entities). Originality. This type of analysis has not been conducted until now. Therefore, the present study offers a novel approach to the functioning of national tourism organisations by presenting the broadest ever spectrum of areas of interests related to this type organisation. Type of work. The article predominantly presents the results of empirical research.
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Kallarackal, Tomy K. "Motivational Behaviour of Tourism Industry Employees in Relation to Organisational Culture." Atna - Journal of Tourism Studies 9, no. 2 (July 1, 2014): 89–112. http://dx.doi.org/10.12727/ajts.12.5.

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The productivity and effectiveness of any organisation depends mainly on the performance level of the employees in the organisation. Human behaviour scientists over the years have conducted various studies and have concluded that, the performance of employees in any organisation depends largely on their motivational behaviour. Reviews of related literature confirm the role of various factors in the motivational behaviour of employees including organisational culture. The title of the present study is ―Motivational Behaviour of Tourism Industry Employees in Relation to Organisational Culture‖. The major objective included ascertaining the relationship between motivational behaviour and organisational culture of employees working in these types of businesses. The population of the study consisted of 323 employees working in travel agencies, tour operations, airlines and hotels and resorts in Bangalore. The sampling technique employed was judgment sampling. For the present study two tools namely: Motivational Analysis of Organisations- Behaviour (MAO-B) by Pareek (2003) and Organisational Culture Survey by Pareek (2003) were used to collect data. The findings of the study show that most of the organisations in the tourism industry hold Internal and Narcissistic aspects of organisational culture reflecting the sad state of affairs prevalent in these organisations.
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Dania, Tomáš, Kateřina Mlejnková, and Ida Rašovská. "Quality Destination Management." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 67, no. 4 (2019): 1027–37. http://dx.doi.org/10.11118/actaun201967041027.

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Tourism is recognized as a significant industry worldwide, a key sector and source of development and income in several countries. The article focuses on quality management in tourist destinations in the Czech Republic. The overall objective of the present study is to uncover the evaluation of destination management by tourist organisations. Hence, the importance of destination management for each organisation based on the model of excellence EFQM (European Foundation for Quality Management) is evaluated. Moreover, the article highlights and assesses the difference between organisations which possess a certificate of quality and those which do not. Furthermore, the findings of the research, the data for which were collected from respondents at tourism organisations in the Czech Republic, can be used for assessing the competitiveness of destinations and for recommendations for sustainable development in the future.
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Bechmann Pedersen, Sune. "A Passport to Peace? Modern Tourism and Internationalist Idealism." European Review 28, no. 3 (February 27, 2020): 389–402. http://dx.doi.org/10.1017/s1062798719000516.

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Catchy slogans about tourism’s peace-promoting qualities abound – ‘passport to peace’, ‘a vital force for peace’ and ‘the peace industry’, to name but a few. Yet, despite the critical scrutiny of the peace–tourism nexus in recent decades, its historical roots remain unexplored. This article traces the origins of the idea that tourism can help advance peace and international understanding. It examines the aspirations of the various international tourist organisations founded during the interwar and early post-war period. While these organisations sought to foster peaceful relations across national and cultural borders, their discourse of tourism as a force for peace also gave legitimacy to a transnational tourist industry and government attempts to secure hard currency in the Cold War.
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Qwaider Alamro, Dr Mohammad, Seied Beniamin Hosseini, and Dr Ayesha Farooq. "Organizational Agility and HRM Practices: Theoretical Framework and Perspective." Restaurant Business 118, no. 12 (December 6, 2019): 177–94. http://dx.doi.org/10.26643/rb.v118i12.13214.

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As a consequence of never-ending changes occurs in the business environment, organisations must ensure that they own proficient people who could adapt themselves to development. An agile organisation is one that possesses the ability to face changes and succeed with the support of competent staff and strategies. This research article emphasises the competitive advantage which organisation offer in turbulent scenario. However, This study presents a comprehensive literature review to create an apparent link between organisational agility and HRM practices. It provides an abstract landscape that acknowledges rule the people in building of organisations responsive.
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Crockett, Shane. "Innovation in Tourism Organisations." Tourism Recreation Research 23, no. 1 (January 1998): 85–86. http://dx.doi.org/10.1080/02508281.1998.11014825.

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Martins, Paula Guerreiro, Ana Maria Alves Ferreira, and Carlos Costa. "Tourism and third sector organisations: synergies for responsible tourism development?" tourism & Management Studies 18, no. 1 (January 31, 2022): 7–16. http://dx.doi.org/10.18089/tms.2022.180101.

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The main aim of this paper is the analysis of the third sector arts, culture and local development organisations (TSO) participation in the context of tourism planning and development and to understand the characteristics of its connections to the tourism sector in the region of the Algarve. The methodological strategy is anchored in a mix-methods approach applying qualitative techniques such as semistructured interviews (n=40), document analysis, non-participant observation, and adopting a triangulation approach. There have been few empirical studies that analyse this theme, thus, identifying the forms of participation that the third sector can adopt and their characteristics constitutes one of the main contributions of this research towards reinforcing the conceptual framework in the context of responsible tourism development. The results revealed that third sector organisations display a set of characteristics that position them as active agents in the tourist planning and development processes by operating on areas such as the promotion of cultural expression, research and inventory of cultural and natural resources, raising awareness of those resources and also by actively participating in supply structuring of tourist services.
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Costa, Jorge, Mónica Montenegro, and João Gomes. "Global trends challenging tourism organisations and destinations today." Worldwide Hospitality and Tourism Themes 8, no. 6 (December 5, 2016): 716–19. http://dx.doi.org/10.1108/whatt-09-2016-0057.

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Purpose The main purpose of this paper is to critically review the contributions made by this theme issue to the literature by examining key trends in worldwide tourism and approaches for scanning its business environment. Design/methodology/approach A critical content analysis of the articles selected for the theme issue was undertaken. Findings From the various contributions made to the theme issue, it is possible to identify some major challenges that the tourism industry will face, these resulting from new tourist profiles, a growing middle-class, political tensions and terrorism, technological evolution and the decline in customers’ loyalty. Research limitations/implications Collectively, the articles in this theme issue provide rich insights on key trends impacting the worldwide tourism industry, as well as suggestions on how to explore the opportunities arising from the highly competitive tourism markets. The complexity of the information generated today call for innovative approaches on scanning the tourism business environment, to overcome the financial and operational constraints that those processes normally imply. Originality/value The articles selected for this theme issue present state-of-the-art research and experts’ viewpoints on tourism trends. These allow a deeper understanding of the challenges tourism organisations and destinations face today and the best-suited answers to explore the opportunities they provide.
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Hamill, Jim, Daniela Attard, and Alan Stevenson. "National destination marketing organisations and Web 2.0." MERCATI & COMPETITIVITÀ, no. 1 (March 2009): 71–94. http://dx.doi.org/10.3280/mc2009-001005.

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- Based on a detailed review of 25 web sites, supported by in-depth personal interviews, this paper evaluates the strategic response of European DMOs to the global marketing opportunities and threats presented by the rapid growth of Web 2.0. The main conclusion is that national DMOs, from the leading tourist destinations in Europe, have made only limited progress in this area. Much still needs to be done before they are fully utilising the interactive power of Web 2.0 for building strong customer and network relationships; for engaging with and energising online communities. The surveyed DMOs exhibited a high level of awareness and understanding concerning the global marketing and customer engagement potential of Tourism 2.0. There is considerable enthusiasm for moving forward in this area. However, major barriers to Web 2.0 adoption exist, especially in relation to internal resource constraints, organisational culture and mindset, the lack of a clear vision and strategy for 2.0, concerns about the loss of control and potential brand impact of user controlled social media. A route map for DMO Tourism 2.0 strategy development and implementation is presented. Keywords: e-tourism; web 2.0; tourism 2.0; DMOs; destination marketing.
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Dissertations / Theses on the topic "Tourism organisations"

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Cramer, Dorothea Elisabeth Angelica. "Consumer perceptions and experiences of relationships with service organisations : financial, travel and tourism organisations." Thesis, Bournemouth University, 2009. http://eprints.bournemouth.ac.uk/16058/.

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The theory and practice of marketing has encountered some fundamental changes in the past and will continue to do so in the future. In the last two decades organisations have increasingly been focussing on how to relate to their markets. One response to this complexity of the marketing environment has been Relationship Marketing (RM). While the benefits of long-term and trusting relationships with consumers have generally been accepted, many organisations struggle to establish and/or maintain relationships with their consumers. One of the reasons for this is that the implications of the consumers' perspective with regards to their relationships with organisations have not been investigated and are missing from the current literature. In acknowledgement, this research explored consumers' perspectives and experiences of their relationships with organisations, in particular, with reference to financial and travel and tourism organisations. The study employed an interpretive approach to research using qualitative methods to identify the key dimensions involved in interactions with organisations from a consumer's perspective. Discussion groups and in-depth interviews were carried out with members of staff of educational institutions and clubs and societies of Bournemouth. Key findings showed that the word 'relationship' caused confusion in meaning with respect to organisations due to the personal connotations that consumers associate with the word. Consumers distinguish between relationships at an emotional level (relational) and at a behavioural level (transactional). The latter was perceived to occur in relationships with organisations as opposed to the more emotional level taking place in personal relationships. In addition, a relationship moves through different phases (relationship flower) which are interlinked and involves key dimensions like trust (emotional and logical). Consumers' needs and requirements change throughout life resulting in adjustments of their relationships. The focus on the two different industry sectors (financial and travel/tourism) aided to outline the two different levels of relationships (emotional and behavioural/transactional) even further and enabled a relationship matrix to be developed highlighting the degree of relational involvement and the degree of risk involved in the different type of relationships. To conclude, this research suggests that due to the confusion concerning the word 'relationship' organisations need to incorporate key dimensions of a relationship in to their management strategies. In particular, focus should be on newly established or less mature relationships because consumers expect less personal contact in more mature relationships. In fact, an understanding of the changing lifestyle needs and requirements a consumer has will give organisations the opportunity to amend their relationship strategies accordingly. This will then allow their consumers to choose the type of relationship (relational or transactional) they wish to have. In order to help organisations this research offers a relationship model (flower) which feeds into the after sales/purchase stage of the consumer decision-making process (CDP) by highlighting the different phases of a relationship lifetime indicating the key elements that are involved in each phase. Further research may be carried out in how organisations have responded to the increased uncertainty with regards to their relationship strategies and compare it to consumer perceptions of how the economic crisis has affected their relationships with organisations.
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Bartis, Hugh Henry. "Local tourism governance of destination marketing organisations." Thesis, Nelson Mandela University, 2018. http://hdl.handle.net/10948/17799.

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Globally tourism is one of the biggest industries and its role is considered key in economic development. In South Africa, tourism is one of the main economic drivers. Thus, tourism contributes to the gross domestic product, generates foreign exchange and provides sustainable employment opportunities. In order to facilitate local economic development (LED), local destination marketing organisations (DMOs) need to ensure that their operations are geared towards optimising the economic advantages related to tourism growth and development. As a result the DMOs must be strategic and well-managed. One way of achieving this is to ensure that the board of directors and specifically the non-executive directors (NEDs) practise good governance. In South Africa, three (3) types of DMOs are found, namely those that are funded by local government and incorporated into the municipality. The second type of DMOs is funded by the private sector. The third type of DMOs is those funded by both the local government and the private sector. In this case, the DMO has an agreement with the local government in terms of what their mandate is and what the agreed outcomes would be. A board of directors, comprising both executive directors (EDs) and nonexecutive directors (NEDs) is responsible for the governance of the local DMO. The main research problem of the study is the attributes and experience of the nonexecutive directors that serve on the boards of DMOs in accordance with developmental standards of best practices. In order to address the main problem, the following research objectives were formulated: To identify best practice by examining the literature as to how NEDs are prepared to serve on boards of both listed and non-listed organisations. To determine whether any policy frameworks provide guidance to NEDs serving on DMOs in South Africa. To examine whether any training or preparatory programmes exist specifically for NEDs in DMOs. To investigate whether NEDs should have specific attributes that would improve their governance of DMOs. To develop a set of recommendations that would assist NEDs to play a more effective role when executing their responsibilities. In order to address these research objectives, a quantitative research methodology was adopted sampling all the DMOs in South Africa that could be identified and were governed by a board of directors. For this purpose, a self-completed questionnaire was distributed to the board of directors of DMOs and specifically the non-executive directors. The results of the study indicated that no guidelines existed that DMOs could follow to better prepare the NEDs of local DMOs. Furthermore, no policy frameworks provide guidance to NEDs serving on local DMOs. The only guidelines that exist are generic guidelines of the King IV Report for NEDs of listed and non-listed organisations. In addition, Pike (2016:108) listed a number of characteristics of good governance. The study also revealed that no training or preparatory programmes exist for the NEDs of local DMOs. Finally, the study highlighted five (5) attributes that NEDs consider as critical in fulfilling their obligations. These include the empowerment of NEDs, the commitment of NEDs, communication with NEDs, job satisfaction of the NEDs and the need for NEDs to understand policy frameworks relevant to their tasks.
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Panyik, Emese. "A governance approach to integrated rural tourism: factors influencing organisational performance and tourism support of local development organisations." Doctoral thesis, Universidade de Aveiro, 2012. http://hdl.handle.net/10773/10309.

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Doutoramento em Gestão em Turismo
Ao longo das últimas três décadas, o envolvimento das comunidades na formulação de políticas locais tem vindo a ganhar cada vez mais atenção como uma abordagem sustentável para o desenvolvimento rural na União Europeia (UE) e no mundo. Emergendo da globalização, novas estruturas de governação têm desafiado a base territorial restricta da autoridade do Estado soberano através do envolvimento de uma rede complexa e de autoorganização de atores governamentais e não-governamentais na tomada de decisões coletivas. A reestruturação territorial e institucional das zonas rurais, associada à expansão da governança rural, ganhou atenção considerável na literatura. No entanto, o potencial de empregar princípios de governança como fatores que determinam as direções de desenvolvimento rural através de desempenho organizacional e apoio no turismo não tem sido amplamente explorado na literatura. Deste modo, o principal objetivo desta tese consiste no emprego de ‘integração’, ‘participação’ e ‘empowerment’ como fatores críticos que influenciam os rumos do desenvolvimento rural (1) através do desempenho organizacional das organizações de governança rural e (2) apoio no turismo de organizações de desenvolvimento rural tendo em vista a validação da abordagem de governança para o turismo integrado. Ao longo deste duplo objectivo geral, a tese é dividida numa componente qualitativa de ‘desempenho’ e numa componente quantitativa de ‘apoio’. Seguindo uma abordagem sistemática baseada num sistema conceptual, foram realizadas 38 entrevistas em profundidade com pessoas chave envolvendo gestores do programa LEADER da UE na Hungria (34% do número total de Grupos de Ação Local [GAL]), seguido por um levantamento de campo transversal realizado através de um sistema de recolha de dados na Internet, tendo resultado em 662 questionários válidos para uma taxa de resposta de 63.6%. Os resultados da componente “desempenho” revelaram padrões na implementação dos princípios de governança, que por sua vez permitiram a identificação de fatores que permitem e restringem o desempenho organizacional. Os resultados da componente “apoio” permitiram destacar que o ponto de vista de redes de desenvolvimento local nos princípios de governança não é homogéneo. Diferenças significativas foram encontradas entre organizações responsáveis pelo planeamento e os grupos de aconselhamento. Contudo, os resultados sugeriram que a dimensão sustentável de turismo rural integrado é um prognosticador da contribuição do turismo para o desenvolvimento global da comunicade e para o apoio do turismo ao longo das redes de desenvolvimento local. Este estudo responde a uma necessidade crescente de investigação, que resulta da proliferação à escala mundial de formações de governança em sistemas de administração pública, tanto no lado dos investigadores como no lado dos praticantes.
Over the past three decades, community involvement in local policy-making has gained increasing attention as a sustainable approach to rural development in the European Union (EU) and worldwide. Emerging from globalisation, new governance structures have challenged the strict territorial base of sovereign state authority by involving a complex, self-organising network of governmental and non-governmental actors in collective decisionmaking. The territorial and institutional restructuring of rural areas associated with the expansion of rural governance has gained considerable attention in the literature. However, the potential of employing governance principles as factors determining the directions of rural development through organisational performance and tourism support has not been the focus of analyses. Thus, the main objective of this thesis is to employ ‘integration’, ‘participation’ and ‘empowerment’ as critical factors influencing the directions of rural development through (1) organisational performance and (2) tourism support of rural governance organisations in order to validate a governance approach to integrated tourism. Along this two-fold general objective, the thesis is divided into a qualitative ‘performance’ component, and a quantitative ‘support’ component. Following a systematic approach based on a conceptual framework, 38 indepth, key-informant interviews were conducted with programme managers of the EU LEADER initiative for participatory rural development in Hungary (34% of the overall number of LEADER Local Action Groups [LAGs]), followed by a cross-sectional field survey undertaken by Internet-based data collection from four local development networks including the LAGs, resulting in 662 usable questionnaires for a 63.6% response rate. Findings of the ‘performance’ component revealed patterns in the implementation of governance principles, which in turn allowed for the identification of enabling and restricting factors of organisational performance. Results of the ‘support’ component highlighted that the view of local development networks on governance principles is not homogenous. Significant differences have been found between organisations with a planning competence and the advisory offices. However, the results suggest that the sustainable dimension of integrated rural tourism is a predictor of the contribution of tourism to overall community development and tourism support across local development networks. This investigation responds to an increasing need of research resulting from the worldwide proliferation of governance formations in public administration systems on both the researchers and the practitioners’ side.
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Othman, Nor'Ain. "Strategic alliances and network relationships between a national tourist organisation and profit and non-profit organisations in Malaysia /." [St. Lucia, Qld.], 2006. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe19345.pdf.

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Kirdar, Ismail Umit. "Tourism market segmentation for national tourism organisations and its practical importance for national tourism offices abroad." Thesis, University of Surrey, 1997. http://epubs.surrey.ac.uk/846/.

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Spyriadis, Thanasis. "Performance evaluation framework for destination management organisations : managers' perpectives." Thesis, Bournemouth University, 2014. http://eprints.bournemouth.ac.uk/21384/.

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This study aims to develop a performance evaluation framework for Destination Management Organisations (DMOs). Although tourism researchers (Ritchie and Crouch 2005; Pike 2005; Bornhorst et al. 2010; Morrison 2013; Pike and Page 2014) acknowledge that the organisational performance of a DMO is a key determinant of destination development and competitiveness, existing studies in this area are scarce. Therefore, the major contribution of this study is towards the advancement of knowledge and understanding of the construct of DMO effectiveness, and ultimately the development of a robust DMO performance evaluation framework (PEF). A stronger focus on evaluation of DMO effectiveness is particularly relevant in light of the recent public sector funding cuts in England that have significantly affected DMOs. The thesis is informed by a critical review of the existing tourism destination development and performance management literature. The discussion focuses on the strategic and operational roles of DMOs as key development agents within the contemporary context of destinations in England. Moreover, the study is informed by relevant performance management theories applied in wider private, public and non-profit organisational contexts. The principles of organisational effectiveness in this study are examined by a synthesis of multiple theoretical lenses: goal theory, stakeholder theory and competing values approach. Particular emphasis is placed on existing theory and practice of evaluating organisational effectiveness in the context of small and medium organisations, as well as development agencies, as they are pertinent to the organisational nature of DMOs. The study’s research design is underpinned by an interpretive social sciences paradigm and employs a qualitative methodology. A total of twenty semi-structured interviews were conducted with senior DMO managers across England. Emphasis is on identifying senior DMO managers’ perspectives on the concept of effectiveness and organisational performance. Furthermore, the interviews focus on exploring the key determinants of DMO performance evaluation. The thematic analysis and critical discussion of DMO managers’ views with the relevant literature has led to relevant conclusions that informed the performance evaluation framework as presented in the final chapter of the thesis. The theoretical contributions of the study include the identification of key performance perspectives that enable the comprehensive evaluation of operational effectiveness and strategic impact of DMOs. The findings of this study suggest that DMO effectiveness is defined by the organisation’s rationale for existence and non-profit strategic impetus, which includes supporting the visitor economy by means of strategic value creation and co-creation, strategic leadership for tourism development, and advancing the collaborative governance structures for tourism development. The study ascertains that several features of the specific destination context determine the complexity of destination development and ultimately the emphasis of DMOs in particular performance evaluation perspectives. Nevertheless, it was found that a holistic approach to DMO performance evaluation requires a focus on two key interrelated perspectives: outward-looking and internal. From an outward-looking perspective, DMO performance evaluation primarily focuses on the achievement of strategic tourism development results that the DMO creates or co-creates with its stakeholders. These strategic results (or value) is underpinned by the DMO’s rationale for existence, and is associated with its supporting and leadership role in four destination development areas: identifying the rationale for intervention; designing action plans for the strategic support of tourism; administering the implementation of destination development activity; and, monitoring the impact of development interventions. Internal performance perspectives focus on internal value creation within a DMO in terms of business planning and organisational capability. The former relates to evaluation of business objectives and functions, as well as structures and processes; while, the latter relates to evaluation of resources, skills and competences. Importantly, the interface between outward-looking and internal perspectives of DMO effectiveness is elusive, as internal and external stakeholders co-create value with various levels of contribution at different stages of the process of development. The study specifies the nature and mechanisms of value creation and co-creation across outward-looking and internal perspectives of DMO performance; therefore, it supports an advanced understanding of the dynamics that determine the elusiveness between DMO and destination success. The study has several practical applications for DMO managers and policy makers. The study can help DMO managers conduct systematic and robust performance evaluations of their organisation by combining both outward-looking and internal perspectives of DMO effectiveness. This can help them identify areas for improvement of economy, efficiency, capacity and effectiveness in achieving strategic and operational results. Ultimately, this can lead to improvements in return on investment for DMOs and their resource providers (e.g. funders). The study can help DMO managers and stakeholders determine each other’s contribution to the value creation and value co-creation in destination development activities. This can assist DMOs evaluate their added value or additionality in destination development initiatives, which in turn can support or clarify the rationale for the DMO’s existence. Moreover, the study supports improvements in destination development initiatives by promoting the need for DMO managers to work in partnership with stakeholders and advance unified theories of change and impact chain models for destination development. This way, DMO managers can improve effectiveness in monitoring and controlling the processes of project and programme implementation. The study also helps DMO managers identify gaps in skills and competences for performance monitoring and evaluation. Demonstrating commitment in developing performance evaluation capability, as well being able to demonstrate return on investment can be valuable for DMOs. It enables them to gain credibility, trust and legitimacy, which can lead to improved capacity to develop successful partnerships with key stakeholders. This is then particularly important in the contemporary context of DMOs in England, where they work as key partners within LEPs. In addition, it is valuable in times of scarce public sector funding as strengthening partnerships with key stakeholders can lead to opportunities for revenue generation. Finally, the study can enable policy makers to evaluate DMO performance and rationalise their existence and their roles in the context of sustainable destination development.
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Seppälä-Esser, Raija. "Resource dependence of tourism enterprises : a study of dependence of tourism SMEs on the resources of national tourism organisations." Thesis, University of Surrey, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.435292.

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Irvin, Katherine. "Volunteer tourism and development : an impact assessment of volunteer tourists from two organisations in Cape Town." Master's thesis, University of Cape Town, 2006. http://hdl.handle.net/11427/3834.

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Benson, Angela Maria. "An emerging niche in sustainable tourism : the dynamics between organisations and volunteers in the Research Tourism Sector." Thesis, Southampton Solent University, 2007. http://ssudl.solent.ac.uk/574/.

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Concern for the degradation of the environment has seen the emergence of a small but steadily increasing number of UK organisations. These organisations bring together paying volunteers and research projects to support sustainable development, which has given rise to an emerging niche within the sustainable tourism framework - Research Tourism. The study evaluates the dynamics between the organisations (Research Tourism Sector) and its customers (Research Volunteers). Independent studies were conducted of both the organisations and the volunteers. Seventy six interviews with research volunteers were undertaken and a survey was used for the organisations in the research tourism sector. The survey of organisations used a SPACE Analysis distributed to fifteen companies, of which nine were returned. The findings of the study on research volunteer's captures the socio-demographic profile that indicates sixty percent of the research volunteers are British, mainly single and are either currently studying or had previously studies at university. It continues by identifying a volunteer typology indicating three different types of volunteers and finally, a conceptual framework (research tourism systems model) which displays the components of travel in the sector. At the same time the analysis of the business environment suggests that the SPACE factors are not strong enough to depress profits and, therefore, the balance sheets should be healthy. The financial analysis suggests that this is not always the case. Organisations recognise that relying on volunteers' contributions could make them vulnerable and a growing number of alternatives are identified. It is argued that the sector has the potential to delivery the sustainable development agenda in terms of capacity building, policy advice and knowledge management the extent to which individual organisations deliver these concepts varies. Consequently, the 'sustainable difference' that the organisations in the research volunteer sector requires more consistent implication and therefore greater levels of monitoring. Evaluation of the dynamics between the organisations and colunteers identifies eight interrelated items. The framework of a spider's web demonstrates that when one dynamic is exposed, reverberations across all eight are inevitable. A connection between the eight dynamics and the volunteer typology indicate an even greater complexity. Further, when the strategic implications of the volunteer typologies were examined, it was found that the two discrete segments, Sepcific Research Volunteers and Corporate Research Volunteers, are not any more lucrative than the General Research Volunteer. The specialisation of these segments has largely come about through monopolisation of a particular funding source rather than the derivation of unique product offering. The thesis argues that a symbiotic relationship exists between the organisations and volunteers, in that volunteers contribute money that normally might not be spent on sustainability. However, this funding source is contingent on meeting a variety of non profit based criteria. This study is a contribution to the literature on volunteer tourism and further research directions are identified.
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Palmer, Adrian J. "An analysis of the determinants of successful horizontal collaborative marketing organisations." Thesis, De Montfort University, 1996. http://hdl.handle.net/2086/4170.

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Books on the topic "Tourism organisations"

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Curtin, Victor. Expenditure of national tourism organisations in the Caribbean. [Barbados, W.I.]: Caribbean Tourism Research and Development Centre, 1987.

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John, Lennon J., ed. Benchmarking national tourism organisations and agencies: Understanding best practice. Amsterdam: Elsevier, 2006.

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Bédard, François. Réduction de la fracture numérique en tourisme: Rôle des grandes organisations internationales. Sainte-Foy, Quebec, Canada: Presses de l'Université du Québec, 2003.

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Grange, Neil. Guidelines for the environmental assessment of coastal tourism: An environmental assessment(EA) manual to assist government agencies, tourism developers, non-governmental organisations(NGOs) and community organisations. South Africa: SEACAM, 1999.

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Olumide-Faoseke, John O. Travel and tourism: The road ahead in Africa : a global perspective on devleopment and market trends with viewpoints from the World Bank and other major international organisations. Lagos, Nigeria: Keystone Tourism Promotion Publications, 2001.

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Curran, Liam. An investigation into the marketing strategies adopted by the national tourism organisations in Ireland. [s.l: The Author], 1997.

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Barton, Susan Renou. Why we're all going on a summer holiday: The role of the working-class organisations in the development of popular tourism, 1850-1950. Leicester: De Montfort University, 1999.

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World Heritage Angkor and beyond: Circumstances and implications of UNESCO listings in Cambodia. Göttingen: Universitätsverlag Göttingen, 2011.

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Costa, Carlos. Towards the improvement of the efficiency and effectiveness of tourism planning and development at the regional level: Planning, organisations and networks : the case of Portugal. Guildford: University of Surrey Department of Management Studies, 1996.

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Botswana. Botswana Tourism Organisation Regulations, 2010. Gaborone: Government Printing and Publishing Services, 2010.

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Book chapters on the topic "Tourism organisations"

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Vellas, François, and Lionel Bécherel. "Tourism Organisations and Tourism Policies." In International Tourism, 253–92. London: Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-24074-6_9.

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Bakhsh, Jordan T., Ryutaro Yamakita, and Milena M. Parent. "Sport events and tourism." In Stakeholder Analysis and Sport Organisations, 171–89. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003111917-13.

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Rosato, Pierfelice, Simone Pizzi, and Andrea Caputo. "Sustainable Development Goals and tourism organisations." In Emerging Transformations in Tourism and Hospitality, 187–200. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003105930-14.

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Day, Jonathon. "Collaborative Economy and Destination Marketing Organisations: A Systems Approach." In Collaborative Economy and Tourism, 185–202. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-51799-5_11.

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Borges, Bernardo, and Rui Augusto Costa. "DMOs and tourism marketing channels in centre of Portugal." In Tourism marketing in Western Europe, 43–61. Wallingford: CABI, 2021. http://dx.doi.org/10.1079/9781789248753.0003.

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Abstract This chapter, by Bernardo Borges and Rui Augusto Costa, deals with destination management organisations (DMOs) and the tourism marketing channels in the Centre of Portugal. The chapter assesses the significance of the digital marketing strategy of the DMOs responsible for the Centre of Portugal and provides insights regarding how this strategy can affect tourists' information search during the pre-trip as well as at the destination. The study concludes with useful information for DMOs regarding the main promotion channels that they should use for attracting tourists to the region.
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Hoque, Md Ariful, Abrar Faisal, Muhammad Shoeb-Ur Rahman, and Azizul Hassan. "Non-governmental Organisations and Tourism Education in Bangladesh." In Tourism Policy and Planning in Bangladesh, 225–33. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-7014-8_14.

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Borin, Elena, Mara Cerquetti, Marta Crispí, and Judith Urbano. "Cultural Organisations as Drivers for Change in Tourism." In Contributions to Management Science, 1–10. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-14121-8_1.

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Diaz, Estrella, Águeda Esteban, Rocío Carranza, Carlos Sánchez-Camacho, and David Martín-Consuegra. "How Do Affect the Infusion of Smart Technology and Mindfulness of Tourism SMEs on Competitiveness?" In Information and Communication Technologies in Tourism 2023, 77–81. Cham: Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-25752-0_7.

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AbstractThe purpose of this research is to analyse the effect of the infusion of smart technologies and the mindfulness of tourism small and medium-sized organisations (SMEs) in the use of smart technologies on several aspects related to the companies and their employees. Specifically, its effect on service advantage, value co-creation, employee job satisfaction, employees’ perception of service cannibalisation and competitiveness of tourism companies is analyzed. The total sample obtained was 877 employees/managers of tourism SMEs located in Europe and the United States. The model proposed in the study was estimated with PLS-SEM, a variance-based structural equation modeling statistical technique. The results of the study offer important implications and recommendations to researchers in the tourism field, tourism organisations and destinations on the importance of using smart technologies.
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Lee, Byeong Cheol, Bruce Wicks, and Wei-Jue Huang. "Development of Technology Training for Destination Marketing Organisations." In Information and Communication Technologies in Tourism 2009, 393–405. Vienna: Springer Vienna, 2009. http://dx.doi.org/10.1007/978-3-211-93971-0_33.

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Cox, Caroline. "International organisations and the ivory sales ban debate." In Protected Areas and Tourism in Southern Africa, 175–87. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003193166-16.

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Conference papers on the topic "Tourism organisations"

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Pittello, Kathleen, Kartik Malik, Abhishek Pandya, Sai Sireesha Gunturi, and Thu-Huong Nguyen. "AUSTRALIAN HOTEL ORGANISATIONS AND THEIR PRE AND MID COVID-19 ORGANISATIONAL RESILIENCE." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.054.

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This study focuses on the Australian hotel organisation and their organisational resilience (O.R.) during the Covid-19 pandemic. Its objectives are to leverage the “Hotel Resilience model” developed by MeliánAlzola et al. (2020) and the Benchmark Resilience Tool to gain indications of the level of O.R of the Australian hotel sector, to determine the relationship between the hotel O.R. indicators and the financial outcomes and to document O.R. related tactics and strategies implemented in the Australian hotel industry during the Global pandemic. By adopting a qualitative research approach using experts’ interviews with 10 hotels general or operations managers, the study found that there was no formal awareness of or adoption of formal O.R. frameworks within the participating hotels nor was there any indication of an appetite for the implementation of any O.R. frameworks, also as a result of lack of data, the study was unable to determine a link between O.R. indicators and financial outcomes.
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Mohamad Zaki, Nur Amalina, Zuha Rosufila Abu Hasan, Safiek Mokhlis, Shahriman Abdul Hamid, and Mohd Saiful Izwaan Saadon. "THE EFFECTIVENESS OF ONLINE CONSERVATION MARKETING FOR RELATIONSHIP MARKETING BETWEEN CONSERVATION ORGANISATIONS AND BUSINESSES." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.005.

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Even prior to the COVID-19 pandemic, marketing for online conservation was increasingly used by conservationists to appeal for funds from businesses and to improve public awareness on the need to reduce the loss of biodiversity. Yet, uncertainty remains in the academic literature about the effectiveness of online conservation marketing. Given that the potential impact of online conservation marketing in the corporate sector is evident (i.e., with a clear reduction in management and maintenance costs, and an increase fund collection), knowledge of online conservation marketing is important for building and maintaining a conservation group -to-business relationship. This study serves as an exploratory inquiry and aims to understand whether Environmental Education Centers (EECs) in Malaysia use electronic platforms for conservation marketing purposes. Based on an extensive literature search on conservation marketing and a search for EEC background information, from 2015 to 2020 many EECs in Malaysia have either used, or are using (i.e., WWF Malaysia) or will soon be using (i.e., Taman Hidupan Liar Gua Musang) online conservation marketing as one of their marketing strategies. The findings hold true even for the EECs with poor Internet connections (i.e., National Elephant Conservation Centre Kuala Gandah). This exploratory study underscores the need for more research in this area, especially with regard to the effectiveness of online conservation marketing among EECs since many of the EECs are situated in locations with poor Internet connectivity. Without an understanding of electronic marketing strategy used by the EECs, the conservationists’ role will likely be limited to that of conservation research, improving the standards of animal welfare and describing the loss of biodiversity.
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Ahmad Sabri, Ily Amalina, Noor Maizura Mohamad Noor, Noraida Haji Ali, and Fathilah Ismail. "A PERSONALIZED TRAVEL RECOMMENDER SYSTEM USING FUZZY ANALYTIC HIERARCHY PROCESS." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.011.

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Information and communication technologies have deep implications for the tourism industry. This combination of devices is being used extensively in an excessive variety of functions and numerous applications. On the other hand, tourism has become an extremely dynamic system. The globalisation enabled by technological development and budget travel has greatly increased competition. Decision support systems (DSS) can play an important role within organisations and assist people who manage tourist destinations. The main intention of this research paper is to see how to apply Decision Support Systems (DSS) to the tourism industry. It aims to establish a personalised interactive travel recommender system that can be shared and integrated easily in order to work as a proof of concept for the decision to provide the tourism sector with interactive decision support systems. Specifically, the study aims to achieve the following objectives which are to evaluate and measure criteria and alternatives to performance, to analyse the ranking of criteria and alternatives and to recommend tourist attractions in terms of islands, accommodation, activities and etc. based on the travellers’ budget constraints. The evaluation module enables experts to evaluate and consider alternatives to the small islands to benchmark the islands’ performance. An analysis module will provide reports for performance of criteria and alternatives based on a “Best Non-fuzzy Performance” basis. A risk analysis model for the travel recommender system using a fuzzy set approach has been proposed and incorporated into a Fuzzy Decision Support System (FDSS). This study presents fuzzy-AHP as a proposed method to apply to decision-making with social attributes. A web-based prototype Decision Support System (DSS) has been designed and developed in order to prove the objectives.
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Adamek, Pavel. "IMPACT ON THE BUSINESS OF COMPANIES COOPERATING WITH NONGOVERMNENTAL ORGANISATIONS." In SGEM 2014 Scientific SubConference on POLITICAL SCIENCES, LAW, FINANCE, ECONOMICS AND TOURISM. Stef92 Technology, 2014. http://dx.doi.org/10.5593/sgemsocial2014/b21/s4.025.

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Ciolomic, Ioana Andreea, and Ioana Natalia Beleiu. "THE ROLE OF INTERNATIONAL AND PROFESSIONAL ORGANISATIONS’ IN DEFINING STATE-OWNED ENTERPRISES." In Fourth International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2020. http://dx.doi.org/10.31410/itema.2020.83.

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owned enterprises (SOEs) have an essential role in national economies worldwide, but regardless of their acknowledged contribution to the global markets, divergent opinions and approaches can be observed when defining and characterizing these entities. On the other hand, international organizations such as OECD, International Monetary Fund, European Commission, United Nations, World Trade Organizations, World Bank, Asian Development Bank, and professional organizations such as IPSASB and Chartered Institute of Management Accountants have an essential role in SOEs' activity. One of the biggest challenges that professional bodies have nowadays is to find a unique definition to match the need of practitioners and capture the complexity of SOEs. Even if there can be identified some common approaches between academicians, international, and professional organizations, there are some delicate areas that require substantial efforts for clarifications. The paper addresses this topic, aiming to clarify the main aspects concerning the definition of SOEs from international and professional organizations' points of view based on qualitative research methods.
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Mohamad Zaki, Nur Amalina, Zuha Rosufila Abu Hasan, Safiek Mokhlis, Shahriman Abdul Hamid, and Mohd Saiful Izwaan Saadon. "AN EXPLORATORY STUDY OF THE USAGE OF ELECTRONIC PLATFORM FOR CONSERVATION MARKETING AMONG EDUCATION ENVIRONMENTAL CENTRES (EEC) IN MALAYSIA." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.015.

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With limited funding, conservationists are far from able to assist all threatened species. Even though online marketing has been increasingly used by conservationists to raise funds and awareness on the need to reduce biodiversity loss, the major issue is reaching the target audience and influencing their behaviour, especially if the target audience is a profit-making entity. To date, a comprehensive theoretical investigation on online conservation marketing pertaining business expectation, preferences, experience and satisfaction is still in its infancy and remains unanswered. Therefore, to fulfil this gap, this qualitative study is executed, in which 19 in-depth interviews was adopted until data saturation is achieved. The participants are those who worked in relationship marketing field and have experienced online conservation marketing activities. The study explores and profiles the experiences and satisfaction of businesses based on their previous online conservation marketing and the expectation and preferences of businesses for future online conservation marketing. Based on the research findings, even before the first Covid-19 outbreak in Malaysia, many businesses in the country were involved in at least one online conservation marketing strategy with an Environmental Education Centre (EEC) and many were satisfied with the EEC online marketing strategies and services. However, most businesses have less expectations and low preferences towards the future online conservation marketing by the EEC. This study assists conservation organisations in retaining the financial support from businesses and enhancing public conservation awareness through businesses. This study is aligned with Malaysia National Key Economic Areas (NKEA) no 4, under Entry Point Project 4 (EPP 4) and also NKEA no 6, under EPP 12.
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Kohútová, Alžbeta, and Antonín Kazda. "The assessment of the catchment area of Žilina airport in terms of inbound tourism." In Práce a štúdie. University of Zilina, 2021. http://dx.doi.org/10.26552/pas.z.2021.2.17.

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The aim of the paper is to assess the catchment area of Žilina Airport in terms of inbound tourism, to consider the possibilities of its further development, and to assess potential traffic flows. The first chapter is devoted to the evaluation of current state and accessibility of the region within the realm of air travel. The second chapter describes the acquired theoretical knowledge about tourism which served as a basis for the Žilina Airport catchment area specification, as well as for defining activities, organisations and facilities crucial for the development of inbound tourism in the area. Another part of the final paper is a short questionnaire which details the interest of spa facilities in the airport catchment area to attract groups of clients who utilised air travel. The results obtained from the questionnaire served as a basis for the last chapter which describes potential customers and traffic flows.
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Ćukušić, Maja. "THE CASE FOR A COUPLED USER-ORIENTED PROCESS (RE)DESIGN AND INFORMATION SYSTEMS DEVELOPMENT." In Fourth International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2020. http://dx.doi.org/10.31410/itema.s.p.2020.15.

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The paper synthesises studies of two specific conceptual models from a rather wide area of user-oriented process (re)design and the development of related, modern information systems based on smart technologies. Further, it proposes a new approach for coupling (1) a methodology for convergent customer experience management and business process management, with (2) a framework for user-oriented data-driven information systems development. It also analyses the implications and conditions for its implementation in private and public organisations.
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Marković, Velisav, and Ivana Damnjanović. "STANjE, PERSPEKTIVE I NORMATIVNO UREĐENjE LOVNOG TURIZMA U REPUBLICI SRBIJI." In XVIII Majsko savetovanje. University of Kragujevac, Faculty of Law, 2022. http://dx.doi.org/10.46793/xviiimajsko.149m.

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Hunting tourism, within hospitality framework, represents the provision of hosting and accommodation services, preparation and serving food and beverages in hunting tourism facilities, the organisation of hunting activities, as well as providing other hunting-related services to hunter-tourists. It is a tourist product of special importance which, unfortunately, has not been appropriately valorised. Revenues from hunting tourism are many times lower today than at the end of the last century. The authors present the state, perspectives, and normative regulation of hunting tourism in the Republic of Serbia with reference to the normative regulation in Germany and the Republic of Croatia. The conclusion is that the change of regulations in this area could contribute to the development and more successful performance of hunting tourism activities.
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Kvítková, Zuzana, and Zdenka Petrů. "APPROACHES TO STORYTELLING AND NARRATIVE STRUCTURES IN DESTINATION MARKETING." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.28.

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Purpose – Storytelling is a very actual trend in destinations´ promotion. Travel narratives are renowned for the ability to arouse interest in the reader. The stories can be told in a written form, visual form, or in a form of movements (dances, theatre, etc.). Travel narratives can include more detailed information, they evoke emotions and empathy. Empathy has then a positive relation to behavioral intentions. Therefore, storytelling as a concept is more and more adopted by destination marketing organisations (DMOs). The approach and use of the concept can be different. The aim of the paper is to identify the approaches, and structures used by DMOs and to reveal the level of readers´ or tourists´ involvement in the narratives. Methodology – The main purpose of research is reached by conducting an empirical study using the qualitative methods of analysis - content analysis, deconstruction of the stories, analyzing the story structure, and comparison of the identified structures with the theory. Quantitative analysis, descriptive statistics and contingency tables are used to analyse the frequency and combinations of storytelling structures and approaches of the DMOs. Findings – A narrative is the central theme of the communication in 65.12% of analyzed campaigns. The most used structures are Petal and Hero´s Journey. The tourists are the main characters in 55.81% of the analyzed campaigns. They are also involved in the story creation in 46.51%. The most used communication channel is YouTube; this is valid on all levels of destinations. Contribution – Storytelling is an important part of destinations´ marketing, however, the research usually brings insight from a narrow or specific point of view (e.g., analysis of one platform or in a form of a case study). This research brings a comprehensive view of the narrative structures used for destinations based on empirical research from several destinations and a deep analysis of the content.
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Reports on the topic "Tourism organisations"

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Banskota, K., and B. Sharma. Mountain Tourism for Local Development: Training Manual for Local Community Groups and Organisations. Kathmandu, Nepal: International Centre for Integrated Mountain Development (ICIMOD);Centre for Resource and Environmental Studies (CREST), 1998. http://dx.doi.org/10.53055/icimod.291.

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Banskota, K., and B. Sharma. Mountain Tourism for Local Development: Training Manual for Local Community Groups and Organisations. Kathmandu, Nepal: International Centre for Integrated Mountain Development (ICIMOD);Centre for Resource and Environmental Studies (CREST), 1998. http://dx.doi.org/10.53055/icimod.291.

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