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Curtin, Susanna C. "Wildlife tourism : tourist expectations, experiences and management implications." Thesis, Bournemouth University, 2008. http://eprints.bournemouth.ac.uk/10303/.
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The literature demonstrates that wildlife tourism, which can incorporate anything from insects (dragonflies, butterflies, glow-worms), flowers, mammals and birds, has become a potentially lucrative activity which is attracting attention from tourists and destinations. There are both positive and negative impacts associated with wildlife tourism. It can contribute to the conservation of threatened habitats / species, provide economic benefit to local communities attract new types of tourists to remote and economically peripheral areas, and provide environmental education and psychological benefits to tourists. Less desired outcomes of wildlife tourism imply that as places and their wildlife become more popular, tourist numbers and infrastructure increases and so too do incidences of disturbance which directly impact upon the well-being and sustainability of the focal wildlife populations such as the disruption of daily behaviour including feeding, breeding, and resting. Whether the positives outweigh the benefits has yet to be tried or tested and may well depend upon how the resource and visitors are managed which in turn depends upon understanding the expectations, the behaviour and the experiential benefits sought by tourists. Given the spectrum of tourist-wildlife opportunities, it follows that wildlife tourists are by no means an homogenous market, there are significant variations in typologies, from the 'serious' to the 'casual' and from the 'specialist' to the 'generalist'. Therefore planning and management become more difficult as the behaviour and needs of each segment differ enormously. Up until now, the human dimensions of watching wildlife have been rather overlooked in the tourism literature; and particularly the experiential and psychological benefits of wildlife tourism have not been adequately explored or applied to the management and marketing of destinations. Using a sample of British tourists, the aim of this research was, therefore, to explore the culture of wildlife tourism in order to contribute a better understanding of what it means to enjoy wildlife experiences, the content of what exactly is enjoyed, the process through which people attend to and perceive wildlife and the emotional responses it provokes. Inherent in this thesis is the discussion of the human dimensions of wildlife, namely how wildlife tourists perceive the natural world, whether they have eco, anthropocentric or anthropomorphic views of the animal kingdom, and whether the application of biophilia, our supposed inherent desire to connect with other, non-human, living things, can be applied to wildlife tourism. In addition the author explored the field skills involved in wildlife watching with regards to identification and photography, what constitutes a memorable experience, and finally the expectations and benefits of travelling on an organised wildlife holiday. In order to satisfy this aim, an ethnographic approach to data generation was employed in two distinct stages. First in-depth interviews were carried out with British tour operators to investigate the business of wildlife tour operating, to discover who the main operators are, the types of products that they offer, the profile of the clients that they attract as well as the management and delivery of their tours. This showed that the wildlife tourism market can be divided into different typologies, for example, birders, `listers' and general naturalists. Secondly, the author joined two tour groups within the general naturalist market, one birdwatching tour to Andalucia to watch the Autumn migration and one whale and bird-watching tour on the Sea of Cortez, Baja California. Whilst on tour, field journals were kept to record the days' events, participants emotional responses to wildlife, and her own observations of tour leading. These journals were coupled with in-depth interviews of tour participants whilst on tour and later in-depth interviews with people who regularly take dedicated wildlife holidays. This ethnographic study of these dedicated general naturalists reveals a number of important themes which may be of use for future studies such as: how interest in wildlife began, how wildlife watching is part of everyday life not just a holiday activity, the fascination with how wildlife adapts to human / urban environments and the relationship with regular wildlife visitors in their garden. In addition it highlights how wildlife tourism is used as a symbol of self presentation, how it is important to develop skills such as identification of species and photography, and how spontaneity, close proximity to wildlife, high numbers and first sightings all make for memorable experiences. There are a number of profound and psychological benefits which the nature of this study allowed to come to the fore, and that was the wonderment and sense of awe at the beauty and diversity of the natural world, of really feeling alive and in 'flow' when watching wildlife and how being in 'flow' distorts time. Linked to this is the spiritual fulfilment and sustenance provided by nature. The physical attributes of the wildlife holiday highlight the important role of the tour leader, their knowledge of species and of where to see them as well as the demonstration of responsible wildlife watching behaviour. Participants voiced their desire for relaxation, for meeting like-minded people and for sharing experiences with others. Finally participants appeared to be aware of potential negative impacts and liked to see responsible tour operating. The thesis ends by discussing the practical implications of these findings for industry and for wider society, and concludes by suggesting areas for future research. "An honest experience of nature would find that the natural world is an arena of endurance, tragedy and sacrifice as much as joy and uplift. It is about the struggle against the weather, the perils of migration, the ceaseless vigilance against predators, the loss of whole families and the brevity of existence. The natural world is like a theatre, a stage beyond our own, in which the dramas that are an irreducible part of being alive are played out without hatred or envy or hypocrisy. No wonder they tell us so much about ourselves and our own frailties" (Mabey 2006: 13). "
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Бобко, Є. О. "Motivational management in tourism." Thesis, Київський національний університет технологій та дизайну, 2018. https://er.knutd.edu.ua/handle/123456789/10633.
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Bennett, Ryan. "Growth management for tourism communities." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape11/PQDD_0007/MQ42306.pdf.
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Філіпович, А. В. "Inside travel and tourism management." Thesis, Київський національний університет технологій та дизайну, 2018. https://er.knutd.edu.ua/handle/123456789/10797.
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Chakladar, Amit. "Tourism management and socio-economic changes : a study of some tourist destinations of Sikkim." Thesis, University of North Bengal, 2006. http://hdl.handle.net/123456789/295.
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Gabunia, Vladimer, Ketevan Zhvania, and Tetyana Manshylina. "Supply Chain Management in Tourism Industry." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16324.
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The present study aims to analyse the Tourism Supply Chain Management based on the published articles, available statistical data and the conducted research among the par- ticipants of the Tourism Industry (service provider/tour operator, intermediaries, cus- tomers). The paper has a goal to present a deeper insight into the factors affecting the choice of the distribution channel proposing a model based on the accumulated informa- tion regarding the tourism services distribution. In the research we pay a special atten- tion to the analysis of the factors motivating customers to choose traditional intermedi- aries at the time when all the operations can be done through the Internet. This problem would be analysed from both service provider and customers personal approach. The model also includes the future perspective of the development in the field of e-Tourism. The major contribution of this paper is the confrontation of the customers real prefer- ences and company‟s strategies with published earlier empirical research.
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Davis, Pamela Benham. "Wilderness visitor management and Antarctic tourism." Thesis, University of Cambridge, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363864.
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Nogueira, MaÌrio G. "Tourism development management : policies and strategies." Thesis, University of Derby, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418670.
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Тараненко, Олександр Олексійович. "Levels of management of tourism industry." Thesis, ПУЕТ, 2017. http://dspace.puet.edu.ua/handle/123456789/6165.
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PINTORI, MORENA. "TOURISM DESTINATION MANAGEMENT: UN APPROCCIO MULTIDISCIPLINARE." Doctoral thesis, Università degli Studi di Cagliari, 2017. http://hdl.handle.net/11584/249621.
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The Tourism Destination Management field addressed tourism sector mainly from economic, environmental and political point of view but, an important 'change of regime' is taking place. Recently, we assist to a growing interest in so-called "hopeful tourism", an emerging, value-based paradigm, an innovative perspective, which uses new approaches to tourism discipline. An increasing number of "responsible tourism” researchers are now interested in making tourism knowledge geared towards ethical and global objectives, interpreting tourism as a catalyst capable of playing a central role in creating more sustainable world challenge and in promoting human dignity, rights and social justice.Tourist destination is seen as the unit of analysis suitable for this purpose. The themes developed emphasize important ethical, social and cultural aspects related to destinations. Given the multidisciplinary characteristic of tourism discipline, we adopts a holistic and socio-cultural approach by developing arguments through different perspectives combining humanistic values and scientific methods.
This study is composed by three papers whose titles are: 1) Value co-creation and territory. The Monumenti Aperti case study; 2) Managing destination accessibility using information technologies tools; 3) Branding tourism destination and cultural myths.
The first article aims to explore the issue of value co-creation, normally applied in enterprise sector, in the management of cultural attractions in a specific territory/destination. Using a case study, Monumenti Aperti event, we evaluate key aspects and emergent issue and factors that may foster local players to embrace the logic of value co-creation in destination management and development. It proposes and tests a first model able to describe the complexity of territorial value co-creation and to underline the relationships between identity, commitment, and value co-creation dimensions.
The second study point out as the acceptance of diversity and the pursuit of equity and inclusiveness are important parameters in evaluating good and sustainable local tourism governance. The goal is to provide a framework able to analyse the relations between sustainable tourism development, tourism accessibility for People with Disability (PwD) and Information Technology (IT), focusing on the role of I.T. to overcome accessibility issues. A combined methods was adopted (Authomatic method and User judgement) involving PwD in evaluating website accessibility. A sample based on tourism destinations websites who won Sustainable and Accessible European Awards, has been used. The criteria and tools are taken from the UNWTO recommendations and Web Content Accessibility Guidelines (WCAG) 2.0 to evaluate perception, discoverability, understanding and use capabilities dimensions. Results allow to better understand the way in which sustainable destinations deal with the issue of accessibility and to realize what prior fields and web tools destinations should implement to achieve global accessibility. The third article extend the research on destination branding processes and the influential role of residents on building brand destination identity and personality. The study aims to explore the role of residents in the construction of destination identity. We use the Sardinian myth of Janas, promoted through a movie. Applying qualitative methods, using in-depth interviews with the producers of the movie, we identified attributes and dimensions used in the second part of the study, which consists in employing projective techniques (word association, sentences completion and personalisation) with residents who saw the movie. Results allowed to deeply understand the link between brand identity, personality and community identity in the branding process and the effectiveness of the strategy used.
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Sitanggang, Luciana. "Ecotourism management plan for Riung." Title page, contents and abstract only, 2000. http://web4.library.adelaide.edu.au/theses/09ENV/09envs623.pdf.
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Bibliography: leaves 102-105. Presents an ecological management plan for Riung to ensure that the unique environment and traditional culture are protected while ecotourism thrives. Provides strategies and actions; and designed as a model for an Indonesian ecotourism management plan.
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Vu, Hoai Nam. "Embracing Sustainability through a People-centred Approach to Tourism Planning and Destination Management in Nha Trang, Vietnam." Thesis, Griffith University, 2016. http://hdl.handle.net/10072/366034.
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Tourism is often utilised by governments of developing countries to enhance economic development opportunities that will increase the quality of life of citizens. The overreliance on economic growth stimulated by tourism has in many cases compromised environmental and social aspects of sustainable development. Possible solutions to these issues lie in incorporating all dimensions of the development model to address socio- ecological issues, and in improving the role of the tourism industry in shaping sustainable societies, towards a better quality of life for the community. The purpose of this study is to explore key factors influencing the adoption of a people- centred approach to sustainable development within a tourism destination, in particular to achieve greater social outcomes within the sustainable development of Vietnam. In this study, a people-centred approach to sustainable destination management and tourism planning puts people at the centre of sustainable development. The key aspect of a people-centred approach to tourism destination management is the effective engagement of stakeholders in the development process, which aims to ensure the socio-cultural viability of the host community. Underpinning such an approach is a practice of shared moral responsibility among the stakeholders. Through exploring a case study in Nha Trang city, Khanh Hoa province, Vietnam, the study employed both qualitative and quantitative approaches in order to examine how a people-centred approach can be applied or enhanced in the study site. In-depth interviews were conducted with governmental officers and content analysis was undertaken to analyse the responses. Two sets of questionnaire surveys were used to seek the responses of tourists and local residents for use in multivariate analysis. A mixed methods approach was used to help answer the applied nature of the research questions.Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Griffith Business School
Griffith Business School
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Testoni, Lisa Jayne. "Cumulative impact management planning for sustainable tourism /." [St. Lucia, Qld.], 2003. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18554.pdf.
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Almubark, K. "Tourism policy and service quality management in business conference tourism in Saudi Arabia." Thesis, University of Exeter, 2019. http://hdl.handle.net/10871/36369.
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This study assesses tourism policy and service quality management in business and conference tourism in the Kingdom of Saudi Arabia (KSA), examining the capacity of KSA to become an international business conference tourism destination. It considers the factors that could favour or hinder the expansion of the conference industry in (KSA), Research was conducted through mixed methods, the fact that qualitative and quantitative designs complement each other - each covering for the weakness of the other including original data drawn from interviews and questionnaires. The target respondents are officials from the Saudi Exhibition and Convention Bureau, which is the government organisation responsible for conferences, drawn from the public sector, and staff and managers of tourism companies drawn from the private sector. Understanding these factors is vital to enable stakeholders to address the opportunities and challenges that may emerge. Substantial analysis of the interviews and questionnaires brings out both important recurring themes and specific detail. The personal views of the participants reflect optimism for the sector's current performance and its prospects in the future. The participants also noted that the continuous increase of the sector's performance in KSA has been secured mostly due to the government's support. It demonstrated that there are several positive factors about KSA that may promote a thriving conference tourism sector. This is contrary to the expectations that global issues such as terrorism, and the negative images they have painted of the Arab world from the Western perspective, which have increased safety concerns for delegates visiting KSA. A further objective was to analyse the quality of service and its effects on business conference tourism in (KSA). This facilitates the rating of the current condition of facilities used in conference tourism, as well as the status of supporting industries such as hospitality. Respondents in this context include external delegates who use these services and can give a first-hand account of their experiences. From these responses, it was established that that a large percentage of external delegates preferred staying in 4- and 5-star hotels. The fact that these hotels were available for these delegates meant that the hospitality industry in KSA is large enough to accommodate conferences and also that the level of customer satisfaction that they offer is relatively high. A further objective was to explore the social and political feasibility of KSA developing as a business conference tourism destination. This objective was addressed using the responses of internal conference delegates to evaluate how the social and political characteristics and perceptions of KSA may influence the future conditions of conference tourism in the country. The data gathered shows that there is a close relationship between social and political factors, and the performance of business and conference tourism in KSA. Several elements of the social and political environment have a bearing, not only tourism but also on other sectors in the country One of these is infrastructure; with appropriate infrastructure, which can only be attained with responsible political planning, the running of many industries will be smooth. This study has established that KSA has the infrastructural capability for hosting international conferences, and its organizational capabilities are good. The themes uncovered have pointed out that the Saudi tradition is significant in the development of Saudi Arabia as a business and conference tourism destination. Culture has been shown to be significant determinant of the sector. It is thus important to consider the cultural attributes that act as obstacles to KSA gaining a position as a business and conference tourism destination, while also noting that the themes have pointed out that several socio-political challenges surround the development of Saudi Arabia as a business and conference tourism destination.
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Jitpraphai, Supatcharajit, and n/a. "Hospitality management perspectives on casino tourism in Thailand." University of Otago. Department of Tourism, 2008. http://adt.otago.ac.nz./public/adt-NZDU20080523.122348.
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Apparently, gambling seems to be valued as a leisure activity and a form of entertainment in many parts of the world. Public attitudes toward gambling have shifted from viewing it as a vice to treating it as an opportunity to exploit (Eadington 1997, 2000). Relaxation of constraints on existing commercial gaming activities and legislative change in authorising gambling has occurred extensively. The proliferation of casinos makes people perceive gambling as a legitimate activity and as an economic hope. According to Pizam and Pokela (1985), casino gambling however is a controversial tourism development strategy. Eadington (1986) also points out that legalised gambling causes economic and social changes in communities and changes their image. Thus, both the character and reputation of the community may be altered as a result of initiating casinos as a tourist attraction.
The legalisation of gambling has been a subject of considerable debates in Thailand for a decade and it has been brought into the cabinet�s meeting from time to time. Some politicians and academic scholars suggest that casinos should be introduced as a tourism development strategy to combat the country�s economic and financial crisis. Many people are attached to strong belief that gambling is a sinful activity. It is inherently immoral and contrary to accepted family and social values. It is a voluntary regressive tax in which its effects fall most heavily on lower-income groups. It is morally wrong, and can cause an addiction that is often linked to personal and family tragedies. It also attracts criminal activities and political corruption (Piriyarangsan et al. 2003; Cornwel-Smith 2005). As social acceptance of casino gambling has globally increased, this research aims to gauge hospitality management perspectives on gambling and casino tourism. The focus of the paper is to investigate hospitality executives� attitudes towards relationship between Thai tourism and casino gambling; to explore their views on casino legalisation and regulation; as well as to examine their opinions about casino impacts, operation and management if casinos are legalised in Thailand.
Mail questionnaires were carried out during September 2003 - February 2004, resulting in 212 returns of respondents. Then, 18 semi-structured interviews with hotel and tour executives, politicians, policemen, government officials, directors of social service organisations and religious leaders were undertaken in May - July 2005 to acquire more insights into the issues. A combination of quantitative and qualitative data indicates that Thai people have mixed feelings about casino tourism. Although quantitative findings show hospitality group welcome the idea, but they do not want it in their own backyard. Qualitative results are more in opposition. Majority of interviewees hold the differing views. The study concludes that casinos gambling may function simply as a value added or an enhancement to a destination in Thailand, not a main tourism attraction. It is strongly suggested that casino gambling and Thai tourism industry should not be connected. Instead, �Thai� hospitality and cultures should be promoted as a unique tourism product of Thailand.
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Mahlangu, Nosiphiwo. "Destination management organisational functions in advancing business tourism." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/65498.
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One of the sectors within the tourism industry which is considered to be large and continuously expanding is the business tourism sector, also known as MICE tourism (meetings, incentives, conferences and exhibitions). Countries and cities rely heavily on investment in infrastructure to support the development of this sector and to ensure sustained growth, many destinations use destination management organisations (DMOs) and convention bureaus to provide leadership. These organisations are also tasked to actively promote the destination for leisure travel and it is necessary to understand the distinct requirements that set business tourism development and promotion apart from leisure tourism. This study employed multi-method qualitative research to investigate the roles and functions that DMOs perform in order to develop business tourism in a destination. This included understanding the challenges faced within varied destinations. Data was collected through interviews with a sample of nine major DMOs at various levels and four major conference centres across South Africa. Strategic documents and website content was also analysed as supplement to the primary data. The study shows the importance of especially DMO stakeholder engagement, marketing, identification of opportunities to host business tourism events within the destination, as well as bidding support as the main roles and functions that need to be performed to ensure sustained growth of business tourism. A framework is presented depicting the interaction between DMOs at the national, regional and local levels, as well as with the various industry stakeholders.Dissertation (MCom)--University of Pretoria, 2017.
Tourism Management
MCom
Unrestricted
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Xue, Xiao. "Career Behaviors of Tourism Management Students in China." Kent State University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=kent1352090573.
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Cecil, Amanda K. "The role of small tourism businesses in urban tourism development : a case study of Indianapolis (Indiana) /." [Bloomington, Ind.] : Indiana University, 2006. http://www.oregonpdf.org.
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Banerjee, Sukanta Kumar. "Tourism management and environment : a study on the carrying capacity and prospects of eco-tourism in Sikkim." Thesis, University of North Bengal, 2009. http://ir.nbu.ac.in/handle/123456789/1285.
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Kimbu, A. N. "Sustainable tourism development management in Central Africa : a case study of the tourism industry in Cameroon." Thesis, Nottingham Trent University, 2010. http://irep.ntu.ac.uk/id/eprint/185/.
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The tourism industry in sub-Saharan Africa has been experiencing one of the fastest growth rates in the last decade at more than 10% in 2006, +7% in 2007 and +5% in 2008 and 2009 respectively and this positive trend is predicted to continue in future in spite of the present global recession. However, there are significant variations in tourism growth between the various countries and different sub-regions. Until now, there has been no detailed examination by researchers to find out the reasons for these variations in general and the stagnation and even decline in tourism growth observed in countries of the Central African sub-region in particular, which have recognised natural and socio-cultural potentials of developing a thriving sustainable tourism industry. Using Cameroon as a case study, this research examines the reasons of this stagnation in the Central African sub-region, and explores the possibility of tailoring, adapting and/or applying the key concepts of sustainable tourism in developing and managing the tourism industry in the Central African sub-region which is still at an early stage of development through the conception of a strategic framework for sustainable tourism development management in Cameroon. The principal objectives of the thesis are: a. To identify and outline the growth potential of the tourism industry in Cameroon as a means of improving the socio-economic conditions of the local communities. b. To examine the contradictions and challenges facing the development of a viable sustainable tourism industry in Cameroon. c. To determine how far sustainable tourism concepts successfully applied in other countries can be adapted and used in developing and managing the tourism potential of Cameroon in particular, and its sub-region. The research philosophy is interpretive and it adopts the case study (which is both exploratory and descriptive) as the research strategy. Mixed methods were used in collecting data for this research which combines both the deductive and inductive approaches, the former being the secondary approach and the latter being the primary. Primary data was obtained through a tourist satisfaction questionnaire, in depth semi-structured interviews and field observations while secondary quantitative data was collected from existing published literature on (sustainable) tourism, grey literature and unpublished documents from the Ministry of Tourism as well as the Ministry of Forestry and Fauna in Cameroon. The questionnaire data was analysed with the aid of the SPSS (Version 15) statistical package, and a thematic content analysis was done of the interview transcripts and observation notes. The results of the data analysis not only answer the research objectives and questions, but also identify core and enabling themes affecting the management of the development of a sustainable tourism industry in Cameroon. These include issues dealing with the overall tourism policy, finance, tourism promotion and marketing, stakeholder relationships, service infrastructure, human resource development, as well as national and sub-regional peace and stability. Drawing from theoretical and successfully implemented practical models of sustainable (tourism) development in other developing destinations, the study concludes by proposing a strategic framework for sustainable tourism development management in Cameroon as well as suggestions for future research.
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Semler, Keith R. "Development of a Karst Tourism Management Index to Assess Tourism-Driven Degradation of Protected Karst Sites." TopSCHOLAR®, 2019. https://digitalcommons.wku.edu/theses/3143.
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The intent of this research was to create and evaluate a karst tourism management index (KTMI). This index is intended to be a new management tool designed to quantify environmental disturbances caused specifically by tourism activities in karst regions, particularly show caves and springs. In an effort to assess the effectiveness of the index as a management tool in karst terrains, after development, the index was applied to six case study sites. A review of the management policies at each study site was conducted with the use of standard policy critique methods and semistructured interviews with managers at the study sites. After interviews were completed, the newly created index was applied to the study areas with the aid of park land managers. Including land managers in the application process allowed for active land managers to provide more meaningful feedback on potential improvements to the KTMI to ensure the most universally applicable and thoroughly field-tested index tool was created. Upon application and continual refinement of the index to the six study sites, a new data-driven management tool to measure disturbances to karst terrains by tourism was developed. The KTMI consist of an Overall Score category that is broken down into the two main categories of Management and Tourism. The KTMI contains 168 indicators that all need to be scored individually to obtain results, with Management containing 100 of the indicators and Tourism containing the other 68 indicators.
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Granquist, Sandra M. "Ecology, tourism and management of harbour seals (Phoca vitulina)." Doctoral thesis, Stockholms universitet, Zoologiska institutionen, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-134939.
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In cases where human and wildlife are co-using the same geographical areas and resources, management issues often get complex and stakeholder conflicts are common. The Icelandic harbour seal (Phoca vitulina) population is rapidly decreasing, but direct culling of seals still occurs. At the same time seals are becoming an important resource due to increased interest in wildlife watching. Despite the complicated management situation, the Icelandic harbour seal population is one of the least studied pinniped populations in the world. Mapping the typical haul-out pattern is an important foundation for further studies. In paper I haul-out behaviour of harbour seals was investigated and a seasonal haul-out pattern was detected with the maximum number of seals hauling out during summer. A bimodal distribution curve was found during the summer time, suggesting that pupping period occurs in late May to early June, while moulting occurs in late July to early August. Tidal state, air-temperature and wind-speed affected the haul-out boots. Today, the main reason for culling harbour seals in Iceland is to reduce harbour seal predation on salmonids, despite limited knowledge on the effect of seal predation on salmonid populations and salmon angling. The diet of harbour seals that haul out in the estuary area of Bjargós and Ósar in NW-Iceland was therefore investigated using hard-part (paper II) and DNA metabarcoding analysis (paper III). Both methods showed that the main prey species were sand eels, flatfishes, gadoids, herring and capelin, while salmonids were not an important prey in this area. Based on these results, culling of harbour seals in the area is not likely to have a positive effect on salmonid angling. These results have crucial management implications, especially in the light of the severe decline in the Icelandic harbour seal population. Potential effects of seal watching tourism on the harbour seal population must also be considered in management plans. In paper IV, we investigated the effects of land based seal watching on seal behaviour and found that spatial distribution and vigilance was affected by tourists. Calm tourists behaviour had less effect, meaning that disturbance could be reduced if tourist behaviour is modified. In paper V, this line of investigation was followed by analysing knowledge transfer from academia to the tourist industry and a model was presented where a synergy effect of working interdisciplinary is hypothesised. Finally, in paper VI, the effect of signage on tourist behaviour was studied. Empirical testing showed that teleological information is more effective than ontological in terms of modifying general tourist behaviour. In this thesis, I present new knowledge on behaviour and diet of harbour seals, as well as new empirical findings on tourist behaviour in wildlife tourism settings. Further I explore interdisciplinary management approaches for seal watching tourism. The findings presented in this thesis have an important value within academic research in environmental-, life- and social sciences and the knowledge can be applied in several areas of harbour seal management in Iceland and elsewhere.At the time of the doctoral defense, the following papers were unpublished and had a status as follows: Paper 3: Manuscript. Paper 6: Manuscript.
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Панченко, С. А. "Religious tourism management: prospects for its development in Ukraine." Thesis, Київський національний університет технологій та дизайну, 2021. https://er.knutd.edu.ua/handle/123456789/18826.
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Vartanian, A. "Ecological tourism as the object of the regional management." Thesis, Вид-во СумДУ, 2010. http://essuir.sumdu.edu.ua/handle/123456789/13203.
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Zheng, Qiying. "Crisis management, tourism and the Three Gorges Dam, China." Thesis, University of Central Lancashire, 2015. http://clok.uclan.ac.uk/11808/.
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Within the tourism literature, studies of crisis and disaster management in the tourism industry are relatively numerous. However, not only are most research case studies based on a Western-oriented paradigm, but also relatively few studies pay attention to tourists’ perceptions in relation to tourism crisis management. China has experienced numerous crises related to tourism in recent years and eventually coped with them. However, until the SARS outbreak in 2003 there tended to be a lack of subsequent research of crisis management. Following the completion of the Three Gorges Dam in 2009 and the successful completion of the 175-meter experimental water storage of Three Gorges Reservoir in 2010, the debates surrounding the major negative impacts of the dam on the Three Gorges region have become more intense. The transformation of environment has impacted on tourists’ experiences and perceptions, and even the number of inbound tourists. From a Western perspective, therefore, the Dam has become a ‘self-induced’ crisis for the Three Gorges area in general and for Three Gorges tourism. However, the Chinese government stresses that the Dam provides significant benefits to China’s economic development. The aim of this study is to identify appropriate strategies, within a conceptual framework of crisis management and tourism policy development, for rebuilding Three Gorges tourism in China following the completion of the Dam. Therefore, the research critically reviews the development of the Dam and existing tourism policies as a foundation for the principal research question: what are inbound tourists’ attitudes towards the Dam, and how might these inform strategic responses to the consequences of the Dam on the Three Gorges tourism? Subsequently at Stage One of this study, in addition to the secondary data collection related specifically to tourism in the Three Gorges, scoping research was conducted to elicit primary data regarding both tourism policy and planning for the region and an overview of tourists’ perceptions of the experience of the Three Gorges. Thus, the research at this stage involved two in-depth, semi-structured interviews with the supply-side stakeholders, namely, an expert specializing in Three Gorges tourism research and a high-level official from Chongqing Tourism Bureau, and semi-structured interviews with nine tourists from western countries visiting the Three Gorges. Having elicited the initial data and an overview of tourists’ perceptions of the Three Gorges Dam and the Three Gorges, it became evident that more detailed, rich data were required to inform an analysis of tourists’ perceptions of the Three Gorges and, hence, to underpin recommendations for future policy for Three Gorges tourism Therefore, an additional 17 semi-structured interviews with international tourists were conducted at Stage Two alongside a quantitative survey amongst international tourists who had just completed their trip in the Three Gorges region and were still on a cruise ship. In addition to these, an unstructured-interview with a senior tourist guide, as a supplementary source, was also conducted to further identify the international tourists’ perceptions of the Three Gorges and the Dam. The findings reveal that, from the perspective of Chinese government, the Three Gorges Dam is not considered as a self-induced crisis. Similarly, from the perspective of international tourists, the Dam has no yet caused any perceived tourism crisis. However, international tourists’ perceptions of environmental pollution indicate that water pollution in particular in the Three Gorges region is becoming worse. Such problem, if no controlled effectively, is likely to become a serious water pollution crisis in the future, affecting not only the life of local residents, but also the development of new Three Gorges tourism. Thus, in response to international tourists’ perceptions of the Three Gorges and the Dam, this research makes a number of recommendations for the development of new Three Gorges tourism. Overall, the purpose of this research is to establish a link between strategic responses, Faulkner’s framework of tourism crisis management and tourists’ perceptions of the destination in order to expand present tourism crisis management theory and models. In so doing, it adds an additional dimension to the contemporary crisis management and tourism in China literatures. The research also demonstrates the uniqueness of the case: although the Dam has been thought as a self-induced crisis created by humans, it differs from many crises, as the possible negative consequences brought by the Dam were predicted and predictable.
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Ramchander, Pranill. "Towards the responsible management of the socio-cultural impact of township tourism." Thesis, Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-08262004-130507.
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Diekmann, Anya. "Bridging the gap: the relationship between heritage preservation and tourist consumption." Doctoral thesis, Universite Libre de Bruxelles, 2004. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/211073.
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Spyriadis, Thanasis. "Performance evaluation framework for destination management organisations : managers' perpectives." Thesis, Bournemouth University, 2014. http://eprints.bournemouth.ac.uk/21384/.
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This study aims to develop a performance evaluation framework for Destination Management Organisations (DMOs). Although tourism researchers (Ritchie and Crouch 2005; Pike 2005; Bornhorst et al. 2010; Morrison 2013; Pike and Page 2014) acknowledge that the organisational performance of a DMO is a key determinant of destination development and competitiveness, existing studies in this area are scarce. Therefore, the major contribution of this study is towards the advancement of knowledge and understanding of the construct of DMO effectiveness, and ultimately the development of a robust DMO performance evaluation framework (PEF). A stronger focus on evaluation of DMO effectiveness is particularly relevant in light of the recent public sector funding cuts in England that have significantly affected DMOs. The thesis is informed by a critical review of the existing tourism destination development and performance management literature. The discussion focuses on the strategic and operational roles of DMOs as key development agents within the contemporary context of destinations in England. Moreover, the study is informed by relevant performance management theories applied in wider private, public and non-profit organisational contexts. The principles of organisational effectiveness in this study are examined by a synthesis of multiple theoretical lenses: goal theory, stakeholder theory and competing values approach. Particular emphasis is placed on existing theory and practice of evaluating organisational effectiveness in the context of small and medium organisations, as well as development agencies, as they are pertinent to the organisational nature of DMOs. The study’s research design is underpinned by an interpretive social sciences paradigm and employs a qualitative methodology. A total of twenty semi-structured interviews were conducted with senior DMO managers across England. Emphasis is on identifying senior DMO managers’ perspectives on the concept of effectiveness and organisational performance. Furthermore, the interviews focus on exploring the key determinants of DMO performance evaluation. The thematic analysis and critical discussion of DMO managers’ views with the relevant literature has led to relevant conclusions that informed the performance evaluation framework as presented in the final chapter of the thesis. The theoretical contributions of the study include the identification of key performance perspectives that enable the comprehensive evaluation of operational effectiveness and strategic impact of DMOs. The findings of this study suggest that DMO effectiveness is defined by the organisation’s rationale for existence and non-profit strategic impetus, which includes supporting the visitor economy by means of strategic value creation and co-creation, strategic leadership for tourism development, and advancing the collaborative governance structures for tourism development. The study ascertains that several features of the specific destination context determine the complexity of destination development and ultimately the emphasis of DMOs in particular performance evaluation perspectives. Nevertheless, it was found that a holistic approach to DMO performance evaluation requires a focus on two key interrelated perspectives: outward-looking and internal. From an outward-looking perspective, DMO performance evaluation primarily focuses on the achievement of strategic tourism development results that the DMO creates or co-creates with its stakeholders. These strategic results (or value) is underpinned by the DMO’s rationale for existence, and is associated with its supporting and leadership role in four destination development areas: identifying the rationale for intervention; designing action plans for the strategic support of tourism; administering the implementation of destination development activity; and, monitoring the impact of development interventions. Internal performance perspectives focus on internal value creation within a DMO in terms of business planning and organisational capability. The former relates to evaluation of business objectives and functions, as well as structures and processes; while, the latter relates to evaluation of resources, skills and competences. Importantly, the interface between outward-looking and internal perspectives of DMO effectiveness is elusive, as internal and external stakeholders co-create value with various levels of contribution at different stages of the process of development. The study specifies the nature and mechanisms of value creation and co-creation across outward-looking and internal perspectives of DMO performance; therefore, it supports an advanced understanding of the dynamics that determine the elusiveness between DMO and destination success. The study has several practical applications for DMO managers and policy makers. The study can help DMO managers conduct systematic and robust performance evaluations of their organisation by combining both outward-looking and internal perspectives of DMO effectiveness. This can help them identify areas for improvement of economy, efficiency, capacity and effectiveness in achieving strategic and operational results. Ultimately, this can lead to improvements in return on investment for DMOs and their resource providers (e.g. funders). The study can help DMO managers and stakeholders determine each other’s contribution to the value creation and value co-creation in destination development activities. This can assist DMOs evaluate their added value or additionality in destination development initiatives, which in turn can support or clarify the rationale for the DMO’s existence. Moreover, the study supports improvements in destination development initiatives by promoting the need for DMO managers to work in partnership with stakeholders and advance unified theories of change and impact chain models for destination development. This way, DMO managers can improve effectiveness in monitoring and controlling the processes of project and programme implementation. The study also helps DMO managers identify gaps in skills and competences for performance monitoring and evaluation. Demonstrating commitment in developing performance evaluation capability, as well being able to demonstrate return on investment can be valuable for DMOs. It enables them to gain credibility, trust and legitimacy, which can lead to improved capacity to develop successful partnerships with key stakeholders. This is then particularly important in the contemporary context of DMOs in England, where they work as key partners within LEPs. In addition, it is valuable in times of scarce public sector funding as strengthening partnerships with key stakeholders can lead to opportunities for revenue generation. Finally, the study can enable policy makers to evaluate DMO performance and rationalise their existence and their roles in the context of sustainable destination development.
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Kassim, Mona Yati Mohd. "Tourism in Brunei Darussalam : content and context." Thesis, Loughborough University, 2003. https://dspace.lboro.ac.uk/2134/34408.
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The purpose of this research was to analyse the content and context of tourism stakeholder management in Negara Brunei Darussalam and to investigate stakeholder views on tourism management, planning and development. The author attempted to identify the web of stakeholders as perceived by the main key groups of players in the tourism industry in the months leading up to the sultanate's first ever 'Visit Brunei Year 2001'. In addition, she attempted to investigate the underlying causes of ineffective tourism management in Negara Brunei Darussalam, which operates under a strict Malay Muslim Monarchy ('Melayu Islam Beraja' or'MIB') system of governance and national philosophy. Many hold the view that developing the tourism industry in Negara Brunei Darussalam is a necessary stepping-stone towards diversification from its dependence on oil and gas. However, very little effort has been made to educate the general community on its benefits and disadvantages. In addition, only a very select group of people are directly involved in its planning and development leading to conflict in the community. Little has been said about real community support of tourism development and on the impact it may have on its stakeholders. The present study has attempted to do this. Problems in tourism management, planning and development are expected to arise because of Negara Brunei Darussalam's inexperience in this field, lack of coordination and planning between government and private sectors; and, perhaps due to conflict between its MIB philosophy and the perceived negative nature of the tourism industry. Research was conducted in several stages from November 1999 to February 2001. Data collection from the fieldwork was elicited through questionnaires administered by four trained interviewers in all four districts in Negara Brunei Darussalam and through in-depth interviews with selected tourism stakeholders by the author. The author observed that key players of tourism were relatively unaware of the concept of community participation in tourism development and planning, as well as the identity of a wider range of tourism stakeholders. The community at large does support tourism development and planning and expectations for accrual of tourism revenue and benefits are high. Many in the private sector have voiced the view that the government should do more to give this industry a boost. Similarly, the governmental body believes that a pro-active private sector is needed for sustainability of this industry. An alternative model to western stakeholder management is proposed that is applicable to this small Muslim sultanate.
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Bertin, Cletus Kennedy. "Information systems implementation and IT-enabled organisational change in the Eastern Caribbean tourism sector : an examination of factors impacting on the successful adoption and use of the Internet and web-based systems in national tourist offices and the Caribbean Tourism Organisation." Thesis, City University London, 2003. http://openaccess.city.ac.uk/7658/.
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This research project addresses the adoption of the Internet and implementation of webbased systems by quasi-governmental organisations responsible for the management of tourism in the small island developing states (SIDS) in the Eastern Caribbean. The key aspects of this work entail the examination oft the factors which impact upon the systems implementation process and IT-enabled organisational change, levels of Internet adoption and maturity, the extent to which the implementation of web-based systems and e-business activities are being conducted within a strategic framework and the impacts and outcomes of the e-business activities in the tourism sector in these islands. Four in-depth case studies were conducted and data collected from a wide range of sources, across five of the islands, focusing primarily on the National Tourist Offices - and the regional tourism body, the Caribbean Tourism Organisation. Several models were used to address the key aspects of this study. It was found that while Internet penetration is relatively high, most web sites and web-based systems still have a limited focus on basic information provision and communication, as opposed to distribution and transaction oriented activities. The web-based systems in the National Tourist Offices are, for the most part, not being implemented within a broader strategic framework. The central aspect of this work deals with the analysis of factors which impact upon the successful implementation of web-based systems. A conception-reality (CR) gap model was used in the assessment of the organisational context variables in the information systems implementation process. The most significant factors affecting the implementation of webbased systems, indicated by wide CR gaps, were: financing constraints, a low level of emphasis placed on these initiatives and the limited integration of IT with related business processes. A distinct `organisational lag' was noted between technological innovation and administrative or process innovations. The critical impact of the wide gap in levels of management understanding is also addressed. The technology gap was moderate, and narrow gap levels were found for communication and user participation, which correlated with narrow gaps for clarity of objectives, staff acceptance and motivation. The broader context of this work is the phenomenon often referred to as the `Digital Divide'. Based on the findings of this work, it is argued that the wide chasms between countries of the North and those of the South cannot be defined only, or indeed primarily, in `technological terms'. The utilization of the new information and communications technology (ICT), as a means of social and economic advancement in developing countries, clearly requires firstly, the successful adoption and implementation of the relevant technologies. The overriding focus, however, must be on bridging key dimensions of the `conception-reality' gap, of which `technology' is but one aspect. This would result in fundamental changes, at the individual, organisational and national levels, fostering greater levels of social and economic progress, as well as in the process, narrow the `digital divide'.
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Berridge, Graham. "Event experiences : design, management and impact." Thesis, University of West London, 2015. https://repository.uwl.ac.uk/id/eprint/1374/.
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The papers submitted for this PhD by publication represent research centered on event experiences and their design, management and impact. They are the result of research projects that have produced seven published peer-reviewed papers and one book. The body of work has made an original, significant and sustained contribution towards the development of an emerging field of study in events. The work has made a major contribution towards furthering understanding of the human experience that results from the management of events, their design and their impact. At the heart of this submission is a consideration for how events are experienced and what factors and components contribute to the depth of that experience. The majority of papers analyses and reflects upon the construction of experience settings (their design) and essentially seeks knowledge to identify the variables that shape any experience of events (Ryan, 2012). In doing so the research undertaken has embraced a less restrictive set of methodologies usually afforded by statistical exercises in favour of a more embodied, immersive and participative approach. This has included not only observation and autoethnography, but also reflection on that which has been observed. In turn this reflection and analysis has drawn upon a range of theories and models to advance understanding of the social occasions that we call events where human interactions with the designed programme and environment illicit a range of responses that may culminate in a memorable and unique moment in time. The research therefore touches upon the emotional response to event experiences, the study and interpretation of the meaning of events, and notably their signification to an intended audience. In the course of this research I have evaluated and reflected upon the study and practice of event management across a range of event types and genres. Seeking to initially clarify the role of design in creating event experience led me to questioning the paradigmatic model for event management and resulted in the development of an alternative consideration for event planning and management - Event Experience Design Framework (EEDF). Unlike existing models this places design as the central and pivotal driving force that inhabits all areas of the event management process and upon which all events should then be based. The contribution of this body of work can therefore be summarised as follows: 1. Development of a paradigmatic concept that places design as the central and essential practice that underpins the planned event experience. 2. Theoretical positioning of how designing event experiences impacts on stakeholders 3. Recognition and application of theoretical models and tools relevant to event design and creativity, and further use of conceptual models to analyse experiential outcomes 4. Identification and awareness of the broader socio-cultural impact of planned events This submission provides evidentiary material that I have made a positive and meaningful contribution to raising the profile of events through research, teaching and learning by an acknowledged excellence in events management education and as a recognised (and first) National Teaching Fellow in Events. Furthermore, the submission provides a reflection on this research and development that has enabled me to make such a pivotal contribution to the field. It concludes with an outline of plans for the future.
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Zimba, Godfrey Joe. "The management of south luangwa national park towards sustainable tourism development." Thesis, Norwegian University of Science and Technology, Department of Geography, 2006. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-933.
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This thesis explores communities’ participation and involvement in both wildlife-based and tourist activities in south Luangwa national park with particular focus on local participation/ devolution. Specifically, it assesses whether the legal provisions for community participation in wildlife management spelt out in the wildlife policy take into account various factors which enhances the effectiveness of local participation in CBNRM. It then examines various forms of community participation in wildlife management and small scale tourism activities. Finally, the study examines sources of conflict which may occur over natural resources in SLNP and adjacent GMA.
The study uses political ecology and protected area management paradigm as the theoretical frameworks. The former comprises four major elements, which include the politicization of the environment, a focus on actors as the contestants in this politicization, inequality in distribution of power between and among actors in the park, and the dynamic involvement of natural environment in this process. The latter, uses a CBC framework that is based on: allowing people living near the protected lands to participate in land-use policy and management decisions; giving people proprietorship or ownership over wildlife resources; and, giving local people economic benefit from wildlife conservation. A case study approach is adopted involving qualitative research method. Data were collected through personal observation, formal and informal interviews, focus groups and document review. In a case study approach, an empirical inquiry, which investigates contemporary phenomenon within its real-life context such like wildlife, is analyzed and interpreted through the selected theoretical frameworks.
The data reveal that, local people living near SLNP and in the Lupande GMA do not per se actively participate in land-use policy and management decisions. Further, data indicate that community resource boards in the three chiefdoms have not been given ownership over wildlife resources. ZAWA has continued appropriating all the revenues accruing from wildlife utilization in the area since its inception. This is contrary to what is stated in the wildlife policy and wildlife Act 1998. Also, data shows that many local people do not individually benefit from wildlife-based and tourist activities. Additionally, data indicates that different interest groups expect different types of participation to achieve their own goals. Accordingly, participation varied among various interest groups although much of it as reported by respondents concentrated in the two lower levels of Pretty’ typology. The findings are significant because they offer a framework for understanding challenges and conflicts related to wildlife conservation and tourism development.
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Alferaih, Adel Sulaiman. "Exploring talent management initiatives in tourism sector organizations in Saudi Arabia." Thesis, Swansea University, 2015. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678277.
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This thesis aims to fill an existing research gap, identified in a review of more than 173 TM studies, by developing a theoretical model of turnover intentions among talented employees in the Saudi Arabian tourism sector.
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Tiller, Tina Rønhovde. "Exploring the relationship between tourism and concern for the global natural environment : a case study of Wellington residents : a thesis submitted to the Victoria University of Wellington in fulfilment of the requirements for the degree of Master of Tourism Management /." ResearchArchive@Victoria e-Thesis, 2010. http://hdl.handle.net/10063/1299.
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Hanna, Paul. "Consuming sustainable tourism : ethics, identity, practice." Thesis, University of Brighton, 2011. https://research.brighton.ac.uk/en/studentTheses/e7073b3d-9105-4872-93e3-f4e9faedf906.
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In recent years, contemporary western society has played witness to a growth in the production, promotion, and consumption of ostensibly ‘ethical’ products such as Fair Trade goods. Such commodities are characterised by an emphasis on rebalancing inequalities that ‘mass’ production/consumption are said to create. This thesis takes sustainable tourism as a novel example of such concerns. With recent inroads in psychology and the social sciences suggesting that the practice of consumption represents a prominent ‘mode’ for ‘identity work’ (including class identities), the consumption of ‘ethical’ products may arguably signify the manifestation of ‘ethical identity/identities’. However, ‘ethics’ and ‘identity’ are ambiguous words with significant concerns surrounding the ‘ethics’ of ‘ethical’ products, and the extent to which individuals exhibit ‘ethical identity/identities’ through the consumption of such goods. Building on Michael Foucault’s ‘technologies of self’ and ‘ethics’, this thesis seeks to contribute to our understanding of ‘ethics’, ‘identity’, and ‘practice’ in relation to sustainable tourism.
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Prescott, Jean Mary Rhymer. "Tourism management and occupational crystallisation : a study in local authorities." Thesis, University of Southampton, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.242792.
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Liu, Chao. "Knowledge management in tourism development companies : a project ecology approach." Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/846713/.
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This research seeks to advance the understanding of the role of knowledge management in the contribution of tourism development companies (TDCs) to the process of producing tourism development projects (TDPs). The starting point of this research is the recognition of a major research gap relating to tourism product development. Within this field, the role of TDCs is rarely researched or even mentioned in the research literature. Additionally, despite the knowledge-intensive nature of the tourism product development process and TDCs, limited attention has been given to the perspective of knowledge management (KM) in tourism development. KM in this research is viewed as a continuous process which involves three interrelated dimensions, i.e. knowledge creation (KC), knowledge transfer (KT), and knowledge retention (KR). Understanding TDCs as typical project-based organizations, the research adopts a project ecology approach to provide an insightful understanding of knowledge management in tourism development companies in China. From this perspective, the research involves examination of secondary data (e.g. TDCs` websites) and initial semi-structured interviews with professional participants in the tourism development industry in order to map the framework of TDC project ecologies in China. However, the core of the methodology is multiple case studies conducted in three contrasting TDCs over a period of 10 months. Data were collected through participant observation and informal interview during the case study process, focusing on how knowledge is managed within the project ecologies. This research provides a relatively detailed description about the entities, and their interrelationships, involved in the project ecology of TDP. Building on the multilevel nature of project ecology, this research discusses the effects of various factors on KM at four different contextual levels (i.e. the individual level, the team level, the organizational level, and the external environment level). Four key findings serve to synthesize the roles of the factors in the four levels respectively: (1) the diverse and intrinsic effects of individual level factors on the individuals` performance in KM-related activities; (2) the aligning functions of the team level factors in configuring individuals` project work and their corresponding KM-related activities; (3) the organizational level factors which exert relatively more ongoing and sustained influences on KM activities despite the varied features of the various projects;(4)the characteristics of the external environment which can also exert latently ongoing, and sometimes notable influences on the interactions and dynamics of these relevant entities in terms of their performance in project and KM-related issues. As well as bringing a new theoretical perspective to knowledge management in tourism, this research exhibits the ways in which the project ecology of TDPs in China are different from previous models of project ecologies developed in the literature. It does represent a substantial analysis of this topic within the field of tourism. Furthermore, it is intended that the research will also contribute to enhancing the performance of the case study firms, as well as the TDC sector generally.
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Mhlongo, Sabelo Khayelihle. "Environmental management plan as a tool for tourism development within." Thesis, University of Zululand, 2011. http://hdl.handle.net/10530/1126.
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A dissertation submitted to the Faculty of Arts in
partial fulfillment of the requirements for Master's degree in
Recreation and Tourism, in the Department of Recreation and
Tourism at the University of Zululand, South Africa, 2011.The study on the Environmental Management Plan as a tool for Tourism Development within uMkhanyakude District Municipality was conducted in consideration of tourism industry being the tourists' destination as well as the major source of income in the region. There are various factoid that contributed immensely toward the growth of tourism in the study area. This study has identified that Environmental Management Plan (BMP) as one of the factors that played a significant role in ensuring authenticity of natural environment which forms the basis for tourism development. The objectives of the study are an important component of this research because they paved the direction that this study followed. The objectives of the study were as follow: • Objective 1: To investigate the strategies used for protection and conservation of environment and natural resources for tourism development; • Objective 2: To find out if the Environmental Management Plan (EMP) serves as tool for tourism development; • Objective 3: To establish the status quo of tourism development within uMkhanyakude District Municipality; • Objective 4: To investigate the level of implementation of Environmental Management Plan (EMP) of uMkhanyakude District Municipality. Data were collected through the use of questionnaires which had both open and close ended questions. After the data were collected, it was analysed using SPSS. This programme was used to fomiulate frequency tables, graphs and related analysis. There were vanous findings that were deduced from the responses of the interviewees. The findings of the study depicted that strategies and methods for protection and conservation of environmental resources exist in the study area. The strategies linked the importance and value of environmental resources towards tourism development. It prevailed that the inhabitants of uMkhanyakude District Municipality value the nature and its role in providing tourism related opportunities as well as other benefits to the local people. There are organisations and departments that played a major role in ensuring that the environment remains the first priority in the operations of local communities. According to respondents' perceptions, organisations such as Reperial Reforestation, WWF, WESSA, Ezemvelo KZN Wildlife, DEAT, Water Affairs and Forestry have played a significant role in inculcating the essence of the environment in the local communities of the study area. The findings of the study led to several recommendations that would assist in enhancing the implementation of BMP. The proper implementation of BMP will positively influence tourism development and directly contribute to economic growth of the study area. Recommendations included the following: (a) that methods and strategies to protect and conserve the environment should be reinforced, (b) that stakeholders (including government, private sectors and community) should be involved in developing and implementing BMP in their local municipality, (c) that the EMP should be developed taking into cognizance both environmental and tourism issues, as these two aspects are assumed to be intertwined, (d) uMkhanyakude District Municipality should provide personnel that will monitor the implementation of the EMP in the local municipalities and finally (e) that tourism as a subject should be introduced and promoted in schools.
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Poade, Donna Maria. "The business of 'dark tourism' : the management of 'dark tourism' visitor sites and attractions, with special reference to innovation." Thesis, University of Exeter, 2017. http://hdl.handle.net/10871/28820.
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This study explores the management of visitor sites and attractions associated with death, disaster and suffering, commonly referred to in the literature as ‘dark tourism’. Although gaining increasing academic attention, the supply-side perspective of dark tourism is poorly understood with scarce empirical evidence relating to management operations and practices. This may be due to management operations and practices that are perceived to conflict with the sensitive themes of visitor sites associated with dark tourism. Particular consideration is given to the management concept of innovation identified as a significant gap for scholarly exploration. Qualitative semi-structured interviews were carried out with senior management at 23 sites and attractions across the United Kingdom associated with dark tourism. The findings reveal that, contrary to suggestions that dark tourism sites may be restrictive in management practices, a wide array of innovative activities and marketing practices are widely conducted and innovation was viewed as a stimuli for repeat visitation. Furthermore, management operations are viewed as facilitating important stories of trauma for present and future generations. Omission of these stories would belittle the tragic circumstances in which people associated with the sites had died or suffered. Moreover, managers at dark tourism sites acknowledged the ethical and moral tensions surrounding management practices at dark tourism sites. Indeed, the majority of managers adopted both highly ethical processes resulting in ethical innovations and complex consultation processes in order to mitigate any potential concerns from stakeholders. The ethical stance underpinning operations positions the phenomenon of dark tourism as a subset within the tourism sector, distinct from its counterparts. Recommendations include calls to widen the study to explore visitor perceptions of innovative measures undertaken by managers, and to focus on specific commercial aspects, such as retailing, within the business of dark tourism.
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Hang, Thearonn. "Stratégie pour un tourisme durable au Cambodge : l'action des acteurs publics touristiques locaux au regard des ressources et compétences." Thesis, Nice, 2016. http://www.theses.fr/2016NICE0017/document.
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En ce qui concerne la perception du tourisme durable, on constate que les directeurs publics ont la même approche ou définition. Mais, en matière de stratégies, les moyens manquent dans tous les domaines pour développer un tourisme durable. De façon plus précise, les contraintes se résument aux cinq enjeux qui sont liés aux ressources humaines, aux méthodes de travail, au cadre juridique, à l'appui institutionnel et financier, et à la sensibilisation publique dans le secteur touristique du Cambodge. Ces insuffisances ont entraîné une exploitation peu réfléchie des potentiels de ressources touristiques et ont provoqué des fuites économiques élevées à l'étranger. Sans planification pensée à long terme, certaines attractions ne sont plus en mesure d'assurer leur durabilité, menant à la dévastation de trésors touristiques, à l’altération des valeurs socio-culturelles et d'identité nationale; ce mécanisme évolutif pourrait conduire à un développement incontrôlé contribuant à dégrader rapidement la communauté locale et l’environnement. Comme le ministère du Tourisme au Cambodge l’a souligné, s'il n'est pas correctement géré, le développement du tourisme permettra d'enrichir une petite minorité tout en excluant la majorité de la population du pays. Dans ces conditions, les directeurs provinciaux chargés du tourisme, en tant que représentants du ministère, jouent un rôle déterminant dans le tourisme durable et influencent directement à la fois le pouvoir politique et la prise de décision locale et même nationale. Leur rôle s’applique à la gestion interne et la coopération externe qui sont fortement dépendantes de la qualification personnelle des individus, c’est les « ressources et compétences ». Cependant, si les directeurs locaux sont aujourd’hui confinés dans un rôle plutôt de gestionnaires, avec de faibles moyens, nous estimons qu’ils pourraient devenir de véritables directeurs locaux susceptibles de faire travailler ensemble les acteurs dans le cadre d’une politique claireCurrent issues concerning the sustainable tourism in Cambodia based on the action of Local Tourism State Actors (LTSA) in terms of Resources and Competences, particularly defining the roles of the LTSA, are systematically explored in this research. The LTSA are the director of provincial or city tourism department who take a lead role in managing a localized tourism industry of the government. The central research question focuses on the “Strategy towards Sustainable Tourism in Cambodia, according to the perceptions of the LTSA”. In investigating to this context, the qualitative methods were used to collect primary data through in-depth interviews (semi-structured) with all the 25 LTSA. The data was further analyzed through a content analysis with a usage of NVivo10, a computer based program for coding or categorizing. The findings indicate that there are five main local challenges to Cambodia’s sustainable tourism: (1) Professional Tourism Skills and Qualifications, (2) Working Attitudes of Managers and Employees, (3) Tourism Law, Regulations, and Circulars, (4) Finances and Facilities, and (5) Public Tourism Awareness and Participation. These challenges can be broadly categorized as personal, institutional, and external problems; particularly related to the lack of financial resources, and especially human resources in regards to both quality and quantity of professional tourism officials. In order to effectively transcend sustainable tourism and local tourism management challenges, state actors play important roles. Firstly they have an internal managing role as a local manager, and secondly they have an external cooperating role which is closely defined as a local ambassador. Moreover, the state actor should strive for a third role: referred to as the personal advancing role. This is where the managers become a learner in order to improve personal skills and capacity based on experiential learning. Personal advancing roles can be further augmented through self-directed studies, workshops, seminars, training and education. As highlighted in the findings and discussion section, the quality of managing and cooperating roles of LTSA are heavily dependent on personal advancing roles. The role of LTSA has significant influence on sustainable tourism because the manager is the most central actor dealing directly with all relevant sustainable tourism stakeholders, especially for their contributions to the policy and decision making. Thus, the continuous advancement of qualifications, effectiveness and efficiency of LTSA in implementing their role is a priority and highly needed. State actors should focus on personal advancing roles to enhance managing and cooperating roles
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DINI, MAURO. "Il ruolo del GAL nello sviluppo turistico territoriale: studio e proposta per il Montefeltro." Doctoral thesis, Urbino, 2016. http://hdl.handle.net/11576/2632276.
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Kaehu, Catherine. "Stakeholder Collaboration Strategies in the Hawaii Tourism Industry." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5207.
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Travel and tourism are concepts that date back to 3000 B.C. with globalization extending possibilities of travel to people across the world. Addressing stakeholder concerns is especially important in promoting the development of sustainable tourism contributing to the protection of Earth's natural resources and long-term sustainability of tourism businesses through collaboration and participation. This qualitative case study incorporated a strategic stakeholder management framework, focusing on exploring strategies that Hawaii tourism industry leaders use for increasing stakeholder participation in sustainable tourism development. The population consisted of individuals across 6 categories of Hawaii tourism industry stakeholders identified as visitors, residents, government or public servants, representatives of academic institutions, tourism business owners, and special interest groups. Data triangulation occurred through semistructured interviews of 10 participants, comprehensive review of archival data and government statistical data, and organizational documents. Data analysis included both manual and multiple systemic coding for each sources of data. Three thematic strategies emerged: establishing relationship management, consistent and effective communication, and partnership programs with a variety of stakeholders. Within establishing relationship management, participants articulated conflict resolution as the most critical and challenging aspect to successful stakeholder collaboration strategies. This research has implications for social change by offering enhancement to relationships necessary to develop sustainable tourism options, ultimately bolstering the local economy while fostering protection of natural and cultural resources.
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Lee, Geunhee. "MODELING CONSUMERS' CO-CREATION IN TOURISM INNOVATION." Diss., Temple University Libraries, 2012. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/179190.
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Tourism and SportPh.D.
The primary purpose of this study is two-fold. First, this study proposes a model to explain the factors predicting consumers' intention to co-create based on the theory of planned behavior. More specifically, this study investigates how perceived benefits, perceived costs, subjective norms, and ability to co-create influence consumers' behavioral intentions toward tourism co-creation. Second, this study seeks to examine differences in the relationships among different constructs in the models in accordance with different contextual settings. To gain a richer understanding of consumers' co-creation behaviors, the study examines the impacts of different co-creation settings as moderating effects among the model's constructs. By using 2 X 2 factorial between-subjects design, two co-creation scale categories (radical and incremental) are matched with two co-creation intensity categories (high involvement and low involvement). The results of this study suggest that proposed antecedent constructs (perceived benefits, perceived costs, subjective norms, and abilities to co-create) are strong indicators to predict consumers' intention to co-create. The study also finds that different co-creation settings have strong moderating effects on the relationships among constructs in the co-creation intention model. The insights from the study results are discussed and important practical implications and subjects for further future research are presented.
Temple University--Theses
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Hummel, Brittany Ann. "Seeing the Forests for the Tourists: Forest-Based Entrepreneurial Tourism Enterprises in the Northeast." Fogler Library, University of Maine, 2008. http://www.library.umaine.edu/theses/pdf/HummelBA2008.pdf.
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Lam, Wai Han. "Prospects of Macau tourism development and strategies analysis." Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636738.
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Rainford, Sophie Elizabeth. "Environmental Management in Micro and Small Tourism Enterprises: An Owner-manager Perspective." The University of Waikato, 2007. http://hdl.handle.net/10289/2283.
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This thesis seeks to gain insight into environmental management implemented by micro and small tourism enterprises and explore levels of awareness and interest among owner-managers of micro and small tourism enterprises toward schemes aiming for the environmental improvement of business. The research uncovers findings that elevate possibilities for reducing misinterpretation of terminology relative to sustainable tourism business. This research seeks to understand why the suggested lack of sustainable tourism implementation remains evident in tourism. Discussion from findings intends to draw attention to central themes relative to achieving research objectives and seeks to yield important information in the pursuit of sustainable tourism business. A qualitative, semi-structured interview approach was used to gain in-depth and detailed perspectives from owner-managers of micro and small tourism enterprises. Owner-managers interviewed were purposively chosen using non-probability sampling. Selection was based on providing a variety of tourism businesses and physical business locations across the case study region. Overall, findings suggest that owner-managers are implementing low levels of environmental management and have limited knowledge of what implementation of environmental management specifically involves, such as, how long it takes and how much it costs. The underlying values of owner-managers demonstrate potential opportunities for further implementation of sustainable business practice. In addition, owner-managers seemed to place importance in conducting business responsibly and having minimal impact on the environment so that quality of life remains for future generations. Essentially, research findings aid in the understanding of why the suggested lack of sustainable tourism implementation remains evident in tourism and pose future avenues for research in the pursuit of sustainable tourism business.
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Lamont, Andrew John. "Tourism management in selected municipalities in the Eden District: a theoretical study." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/8025.
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For attainment sustainable tourism requires the growth of tourism‟s contribution to the economy and society as well as the sustainable use of resources and the environment. The achievement of both relies on dependable and sound understanding, appropriate development and management of the tourism demand. As demand patterns and economic structures change, no industry, and in particular no industry at the national or regional level, could or should assume that there is a constant or increasing flow of demand for its outputs and thus focus solely on resource issues (Butler, 1996). According to Elliot (1997:19) local government plays an important role in tourism, as it is only governments that have the authority to provide political stability, security and the legal and financial framework which tourism requires. Connell et al (2009) argue that one of the more important roles of local government is the development and implementation of community planning, legislation and policy. However, while tourism-related developments are usually integrated with economic development or official community plans, often there is no guiding policy framework or identified area of responsibility for tourism, which can be problematic for effective and sustainable tourism development. The effectiveness of local tourism governance in achieving the goals of sustainable tourism depends on the effectiveness of institutional structures and processes, and the rational resources and skill sets available (Healy, 2006). This study examines the arrangements of selected municipalities and the effectiveness of their local tourism governance and its relevance to sustainable tourism.
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Baum, Thomas George. "Human resources in tourism : a study of the position of human resource issues in national tourism policy development and implementation." Thesis, University of Strathclyde, 1992. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21580.
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This thesis is concerned with the relationship between tourism policy, its formulation and implementation, at a national and regional level, and human resource concerns within tourism. The thesis includes detailed literature reviews in two main areas, i) tourism policy formulation and implementation and ii) human resource issues in relation to the tourism/hospitality industries. Through the execution of two surveys of national tourism organisations, the study considers a) the extent to which employment and related human resource determinants shape wider tourism policies; b) how human resource policy, planning and implementation are managed within tourism; c) the specific role of national tourism organisations within the development of policy and implementation strategies for human resource matters within tourism, and changes that have occurred in the role since a previous WTO study in 1975; and d) mechanisms that can be implemented to integrate human resource concerns more closely with mainstream tourism policy development. The study reports considerable fragmentation in the management of human resources, within tourism, both in terms of policy and the implementation functions. As a result, the area is seen as peripheral to the mainstream concerns of most tourism industries, is accorded low status and does not receive the same attention or support as related product and marketing concerns. A conceptual framework is proposed, which is designed to assist in the creation of an integrated approach to policy development and planning for human resources within tourism. The framework is developed in the context of a case study, based on Malaysia.
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Grebenar, Alex. "The commodification of 'dark tourism' : conceptualising the visitor experience." Thesis, University of Central Lancashire, 2018. http://clok.uclan.ac.uk/23361/.
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The study of ‘dark tourism’ has gained increasing traction over the past two decades or so. Visits to sites of, or associated with death, disaster, atrocity, or suffering are a pervasive feature within the contemporary tourism landscape. This thesis, therefore, critically examines dark tourism within the modern tourism industry in which ‘dark’ experiences are packaged-up and sold to consumers – a process known as ‘commodification’. As a result, the study appraises the effects commodification has on the visitor experience at sites of dark tourism. Drawing upon a multidisciplinary approach, this thesis examines key relationships between dark tourism supplier and consumer in order to evaluate the visitor experience. This includes the notion of mortality and, in so doing, the research considers how the process of commodification affects encounters with the fragile state and inevitable demise of the human being. Moreover, this relates to the so-called ‘sequestration of death’ whereby death, in modern life, is removed from daily life in order to protect the Self from undue upsetting thoughts. This thesis utilises a phenomenological research philosophy in order to understand the nature of visitor experiences. The study also adopts a supply-demand approach, and so through the instruments of semi-structured interviews and participant questionnaires, appraises the relationship between the provision and consumption of dark tourism experiences. The empirical research investigates two case studies within UK dark tourism: Lancaster Castle and the International Slavery Museum, Liverpool. Ultimately, this thesis argues that the commodification process denotes specific semiotics of a touristic and behavioural nature. In turn, this thesis offers an original blueprint model in which to locate commodification processes, which this study terms the ‘Semiotic Framework of Dark Tourism Experience’. It is concluded that, using supply-side entities such as tour guides, shops, interpretative materials and other such items, suppliers of dark tourism sculpt the experience and direct visitor behaviour, but crucially do not fundamentally change the nature of experience by providing those phenomena. Rather, commodification within dark tourism provides a specific context in which to encounter death, mortality and atrocity within authentic and ontologically secure boundaries.
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Taljaard, Aimee. "Developing a scale to measure the benefits of co-production in the tourism industry." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/79866.
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Thesis (MComm)--Stellenbosch University, 2013.ENGLISH ABSTRACT: Value underlies the notion of marketing, yet it has not received as much attention in marketing literature as it demands. The importance of value co-creation and co-production has confirmed the importance of the active role customers play in value creation. Customers use functional and emotional benefits to guide their interactions with suppliers, which stem from value perceptions. To attract customers to engage in co-production, suppliers offer certain benefits via their value propositions, requiring suppliers to have a thorough understanding of these benefits to incorporate them into their co-production interactions. This study sets out to develop a scale to measure the benefits customers seek from their co-production interactions with suppliers in the travel planning context, because of the inherent nature of interaction, customisation and active customer participation in the ‘production’ of a trip. To develop a reliable and valid instrument to measure the benefits of co-production, Churchill’s (1979) scale development paradigm was followed in the present research design. Exploratory research in the form of a literature review, insight-stimulating examples, and in-depth interviews with tourism suppliers and travel customers were undertaken to specify the domain, define the construct, identify the dimensions, and generate a pool of 323 items, which was refined in two purification phases. Initially 10 benefit dimensions were proposed: customisation, convenience, confidence, expertise, enjoyment, exploration, financial, support, social and symbolic benefits. The pool of 323 items was subjected to expert judging, resulting in a 64-item scale measuring the 10 benefit dimensions. The questionnaire was formatted into an online survey to collect a convenience sample of 269 responses. The results of an exploratory factor analysis, confirmatory factor analysis and Cronbach alpha estimates reduced this conceptualisation to 32 items measuring six dimensions: convenience, customisation, expertise, psychological, financial, and support benefits. The revised scale was used in a second purification phase to collect a judgement sample of 565 responses. A confirmatory factor analysis and Cronbach alpha estimates were used to reduce the scale to 19 items, measuring three benefit dimensions: functional, financial, and psychological benefits. The final scale exhibited an acceptable model fit, and showed strong evidence of reliability and validity, therefore achieving the objective of the study. The study concludes with a reliable and valid instrument for academics and practitioners to measure the benefits of co-production in the tourism industry. The scale provides academics with empirical insight into the gap between conditions prior to customer participation and active customer participation in co-production. The scale enables travel agents to identify deficiencies in their co-production processes, and to evaluate the extent to which customer benefits are met. Once travel agents are aware of these benefits they can be integrated into their values propositions and co-production interactions.
AFRIKAANSE OPSOMMING: Waarde is onderliggend tot die idee van bemarking, maar dit geniet nie die aandag in bemarkingsliteratuur wat dit verdien nie. Die belangrikheid van waarde mede-skepping en mede-produksie het die gewig van die aktiewe rol wat kliënte speel in waarde-skepping bevestig. Kliënte word gelei deur funksionele en emosionele voordele gedurende hulle interaksies met verskaffers. Hierdie voordele spruit uit waarde persepsies. Om kliënte aan te moedig om aan mede-produksie deel te neem, bied verskaffers sekere voordele in hul waarde aanbiedings. Dit vereis dat verskaffers 'n goeie begrip moet hê van hierdie voordele sodat dit geïnkorporeer kan word in hulle mede-produksie. Hierdie studie se doel is om ‘n skaal te onwikkel wat die voordele wat kliënte rakende hulle mede-produksie interaksies soek met verskaffers sal meet. Die skaal is ontwikkel binne die konteks van reis beplanning in die toerismebedryf. Dit is as gevolg van die inherente aard van interaksie, aanpassing en aktiewe kliënt deelname in die ‘produksie’ van sulke beplanning. Om ‘n betroubare en geldige skaal te ontwikkel wat die voordele van mede-produksie meet, is die skaal ontwikkeling paradigma van Churchill (1979) gevolg in die huidige navorsingsuitleg. Verkennende navorsing in die vorm van 'n literatuurstudie, insig-stimulerende voorbeelde en in-diepte onderhoude met toerisme verskaffers en reiskliënte is onderneem om die domein te spesifiseer, die konstruk te definieer, die dimensies te identifiseer en 'n poel van 323 items te genereer wat in twee suiweringsfases verfyn is. Aanvanklik is 10 voordeel dimensies voorgestel: customisation, convenience, confidence, expertise, enjoyment, exploration, financial, support, social en symbolic. Die poel van 323 items is aan ’n paneel van kundiges voorgeleê en 'n 64-item skaal het hieruit voortgevloei. 'n Aanlyn-opname is gebruik en 'n gerieflikheidsteekproef het tot 269 response gelei. Die resultate van 'n exploratory factor analysis, confirmatory factor analysis en Cronbach alpha analises het die 'n 64-item skaal konseptualisering tot 32 items verminder wat ses voordele dimensies meet: convenience, customisation, expertise, psychological, financial, en support. Die hersiene skaal is gebruik in 'n tweede suiweringsfase en die steekproef het 565 response gehad. Die resultate van ‘n confirmtory factor analysis en Cronbach alpha metings het die skaal verder verminder tot 19 items, meet drie voordele dimensies: functional, financial en psychological. Die finale skaal stel uit 'n aanvaarbare modelpassing, en het sterk bewyse van betroubaarheid en geldigheid en derhalwe is die doel van die studie bereik. Die studie sluit af met 'n betroubare en geldige instrument wat dit moontlik maak vir akademici en praktisyns om die voordele van mede-produksie in die toerisme-industrie te meet. Die skaal bied akademici met empiriese insig tot die gaping tussen die toestande voor deelname en na aktiewe kliënte deelname in mede-produksie. Die skaal sal reisagente in staat stel om leemtes in hul mede-produksie prosesse te identifiseer, en die voordele wat die kliënt uit die mede-produksie uit pit te meet. Sodra reisagente bewus is van hierdie voordele kan hulle die voordele ïntegreer in hulle waarde aanbiedings en mede-produksie interaksies.