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Chikuta, Oliver, Forbes Kabote, and Nyasha Chikanya. "Tour guides experiences with tourists with disabilities." European Journal of Tourism, Hospitality and Recreation 8, no. 2 (December 1, 2017): 130–39. http://dx.doi.org/10.1515/ejthr-2017-0012.
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AbstractThe market of tourists with disabilities consists of a sizeable percentage of total tourism and is rapidly growing globally but little is known about tour guides experiences with them. These tourists with disabilities seem to have less holiday offers thereby reducing the frequency of tour guide encounters with them. While most tourism literature supports tour guides and their contribution to tourist experience, very little research is done in developing countries to show experiences of tour guides with tourists with disabilities. There is a knowledge gap of how the interactions between the guide and tourists with disabilities participating in the guided tours influence the tour guides’ experience. Using face to face interviews and focus group discussions with tour guides the study sought to establish people with disabilities types of holidays, concerns they raise during tours and challenges encountered by tour guides when touring with PwD. Non-probability, namely convenience and judgemental sampling methods were followed to pick tour guides from museums and national parks. Study results revealed the activities that tour guides are offering people with disabilities, guides’ own choice of activities for tourists with disabilities and the challenges faced by tour guides in the provision of those activities. The study concludes that the guiding industry has inadequate information about tourists with disabilities and thus is failing to fully serve the market. Lastly the study provides a set of recommendations that can be used by the tour guiding industry in order to effectively serve the market of tourists with disabilities.
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Lück, Michael, and Brooke A. Porter. "Tour guide training for hospitable nature-based tour experiences." Hospitality Insights 2, no. 2 (October 24, 2018): 11–12. http://dx.doi.org/10.24135/hi.v2i2.39.
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The term ‘hospitality’ has long been linked to accommodation providers and eateries, but the wider range of hospitality, and hospitable experiences, has received little attention from academics and practitioners alike. Although tourism and hospitality are undeniably linked, Lynch [1] notes that “in tourism, there is a curious neglect of welcome given its associations with the idea of universal hospitality” (p. 174). To this end, we argue that hospitality goes well beyond food and accommodation alone, and includes any host-tourist interactions, such as those between guides and tour participants.
Participants aboard nature-based marine tours are expecting to learn [2]. However, the guide's ability to 'connect' with their audience and provide quality learning experiences is not part of an industry standard. As a result, the expertise and personality of guides varies, as do their duties and their levels of training. Learning is a critical component of nature-based tours, thus placing significant responsibility on the guide in the creation of a hospitable experience. For nature-based wildlife tour operators in New Zealand (and globally), in many cases guide training efforts are a choice left up to the operators. While individual operators' needs may vary, previous hospitality research suggests that beyond fulfilling visitor expectations, appropriate training not only benefits guests, but also increases workplace satisfaction [3]. This paper discusses the need for guide training in increasing the hospitable experience aboard nature-based wildlife tours.
Through data captured in self-administered visitor surveys, we explored over 400 participants' perceptions of guide abilities related to a hospitable, or pleasant, experience [4]. Tour participants on swim-with wild dolphins tours were asked to rate the importance of items related to their on-tour experience. All items were rated on a five-point scale. Over 93% of the respondents thought that having a knowledgeable and helpful boat crew was important, and more specifically over 90% felt having a knowledgeable guide on board was important. Likewise, the majority of participants identified the importance of learning about various subjects, such as the natural environment (69%) and threats to marine life (66%) – a responsibility that falls to the guides and crew. Being able to understand the safety rules was of near comparable importance to the learning experience desires (86%), as was the cleanliness of the vessel (85%). Our findings demonstrated that in order to create a hospitable experience, marine tour guides must fulfil dual roles as crew and naturalists. The high values placed on educational and safety information emphasise the critical role of knowledgeable guides/crew aboard nature-based tours. While it is apparent that many guides take pride in their work, with many furthering their knowledge during their personal time, the findings from our study highlight the importance of the guide's role in the overall visitor experience.
While some tour components, such as the safety messages, are matters of legal compliance (and clearly were of high importance to participants as well), other components such as fulfilling the educational desires of visitors should be carefully considered by operators. Our findings show that visitors place a high importance on tour components that are directly related to a guide's performance, personality and abilities. Options for operators include requiring a minimum qualification for guides (e.g., a bachelor's degree in a related field) and/or an investment in continuing and specialised education. In conclusion, guide training on the natural environment and conservation as well as vessel/marine safety is essential. More specifically, this means that operators stand to benefit from guide training that reaches beyond the factual information and includes interpretation techniques. This may seem like a large investment for operators; however, the findings from this research indicate that visitor satisfaction is dependent upon this investment. The role of guides aboard nature-based wildlife tours is central to the overall hospitable experience.
The original research on which this article was based can be accessed here: https://doi.org/10.1080/14724049.2017.1353609
Corresponding author
Brooke Porter can be contacted at: bporter@aut.ac.nz
References
(1) Lynch, P. Mundane Welcome: Hospitality as Life Politics. Annals of Tourism Research 2017, 64, 174–184. http://dx.doi.org/10.1016/j.annals.2017.04.001
(2) Lück, M. Education on Marine Mammal Tours – but What Do Tourists Want to Learn? Ocean & Coastal Management 2015, 103, 25–33. http://dx.doi.org/10.1016/j.ocecoaman.2014.11.002
(3) Poulston, J. Hospitality Workplace Problems and Poor Training: A Close Relationship. International Journal of Contemporary Hospitality Management 2008, 20(4), 412–427.
(4) Lück, M.; Porter, B.A. Experiences on Swim-With-Dolphins Tours: An Importance–Performance Analysis of Dolphin Tour Participants in Kaikoura, New Zealand. Journal of Ecotourism 2017, 1–17. https://doi.org/10.1080/14724049.2017.1353609
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Wang, Suosheng. "Tour guides’ perceptions of below-cost tours and managerial implications." Journal of Vacation Marketing 26, no. 2 (October 8, 2019): 182–94. http://dx.doi.org/10.1177/1356766719880233.
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Below-cost tours (BCTs) have long been considered a serious issue in the travel industry, yet they have rarely been discussed from a tour guides’ perspective. Today’s tour guides are mostly freelancers, hired by tour operators to lead tour groups. While previous studies cover the management and behaviors of tour guides, there is little insight into personal perceptions of their work. To better understand BCTs, this study provides an intimate look at the phenomenon through the use of semi-structured interviews from tour guides and employment of nonparticipant observation on their experiences. The structural problems of the travel industry and impacts of BCTs on tour guide performance are explored and highlighted. Framed in the agency theory, the managerial implications and solutions to the BCT problems are discussed and recommended.
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Bessiere, Jeanne, and Young-joo Ahn. "Components of DMZ Storytelling for International Tourists: A Tour Guide Perspective." Sustainability 13, no. 24 (December 13, 2021): 13725. http://dx.doi.org/10.3390/su132413725.
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This qualitative study investigated the process of Korean Demilitarized Zone (DMZ) storytelling created by tour guides. It explored the strategies that DMZ guides use and their influences at this complex site. This study investigates the training of the guides, their viewpoints on the DMZ, and the factors that influence their storytelling, taking guide status into consideration. A total of thirteen tour guides were interviewed. The findings identify various storytelling components that are used to build relationships with tourists, deliver an immersive experience, and provide the core information and regulations of the tour. Therefore, the proposed conceptual model includes three components that contribute to the creation of a memorable experience: the guide and the tourists, the guide and the site, and the tourists and the site. The findings enrich the body of literature on storytelling and could be used by travel agencies to create new training programs for DMZ tour guides and travel package group management. In addition, DMZ tours could be redesigned to increase the effectiveness of storytelling.
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Chiang, Wen-Wei, Feng-Hsien Tu, and Chia-Ju Liu. "THE ROLE OF COGNITIVE SCRIPTS IN THE ORGANIZATION OF CAMPUS TOURS." Journal of Baltic Science Education 13, no. 1 (February 25, 2014): 32–45. http://dx.doi.org/10.33225/jbse/14.13.33.
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The aim of off-campus educational activity guides are to expand the knowledge of participants; however, visitors often rate tours according to the quality of their experience, rather than by what they have learned. Thus, ensuring that visitors are engaged requires that tour guides be able to identify the needs and expectations of visitors. This study sought to contextualize campus tours using four dramaturgical elements: “Actors” (tour guides), "audience” (visitors); “setting” (campus); “performance” (the tour). Dramaturgy and cognitive scripts were combined to form the research basis of this study. Free association models were employed to rank the sites subjects most wish to visit and service blueprints were used to illustrate how campus tour services should be organized and delivered. This study provides a comprehensive analysis of the processes used to decipher complex service encounters as well as concrete examples of their application. Key words: cognitive script, field trip, informal education, theatre, tour guide, visitors
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Bunakov, Oleg Aleksandrovich, Liudmila Valerievna Semenova, Firuz Fakhritdinovich Zokhidov, and Boris Mojshevich Eidelman. "Accreditation of Tour Guides: The World Experience and the Implementation in Russian Hospitality Industry." International Journal of Financial Research 12, no. 1 (December 25, 2020): 232. http://dx.doi.org/10.5430/ijfr.v12n1p232.
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The purpose of the study is to consider professional accreditation of tour guides as an important mechanism for improving and maintaining the overall image of tourist destinations, analyze the main current world types of guide certification and then present another certification model as a mechanism for improving the quality of services provided. The first part of the article describes the results of a publications review and the results of an empirical study of guide accreditation programs. In countries with developed tourism, there is no single approach to the accreditation of guides, and governmental institutions, together with professional communities, decide if it is mandatory. In its second part, the article overviews the approaches to the accreditation of guides in some regions of the Russian Federation. The necessity to regulate the market of guided tour services is certain since poor quality services develop a negative impression of travel destinations, and only professionally trained guides can tell a good story about a particular place or object. The lack of government regulation in the provision of services by tour guides has resulted in a significant proportion of incompetent people who often form a negative impression on tourists. This undoubtedly affects both the brand of tourist destinations in the eyes of current and potential visitors, and economic indicators, since an insufficient influx of tourists does not encourage the development of destinations. The value of the work lies in systematizing the international practices of individual tourist destinations, examining the experience of tour guides in the Russian Federation, and analyzing the legal framework of guided tours. This study contributes to a better understanding of the need to introduce the process of accreditation of guides in the Russian Federation.
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Fajri, Khoirul, Titing Kartika, and Lia Afriza. "PEMBERDAYAAN MASYARAKAT DALAM MENINGKATKAN KEMAMPUAN KEPEMANDUAN WISATA DI DESA WISATA CIBUNTU KAB. KUNINGAN PROVINSI JAWA BARAT." QARDHUL HASAN: MEDIA PENGABDIAN KEPADA MASYARAKAT 6, no. 1 (April 28, 2020): 28. http://dx.doi.org/10.30997/qh.v6i1.1959.
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Desa Cibuntu (Cibuntu Village) is a tourism-based village located at the foot of Mount Ciremai, Pasawahan District, Kuningan, West Java. The village is located approximately 20 KM from the center of Kuningan City. Cibuntu Village has a variety of uniqueness that is owned both in nature, culture and history. Cibuntu Village is declared as a Tourism Village as stipulated in the Decree of the Head of the Kuningan District Tourism and Culture Office Number 55631 / KPTS.178.A Disparbud / 2012 concerning the designation of Cibuntu Village as an Object and Attraction (Tourism Village). Guiding tours become very important because they are part of the service. Lack of communication skills and mastery of English become the main obstacle in guiding tourism activities in the Cibuntu Tourism Village. The people who are assigned as guides seem to only have capital, so the delivery of information is not packaged properly to tourists. Referring to these conditions, then the solution is coaching and mentoring in an effort to improve the ability to guide tours through a series of training. The training will be classified into two categories, namely tour guides and English training for tour guides. The methods to be used include lectures, questions and answers, discussions. To improve the ability to guide in English will focus on drilling models and role play. As targets to be achieved are (a) increasing the ability of understanding the role of the tour guide, (b) increasing the ability of the community in the tour guide, (c) increasing the ability of English in guiding activities especially when guiding foreign tourists, (d) increasing communication skills when guide the tour. To achieve these targets the activity implementation team will work together with the association of Indonesian tour guides and professional guides.
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Sulaiman Al Jahwari, Dawood, Ercan Sirakaya-Turk, and Volkan Altintas. "Evaluating communication competency of tour guides using a modified importance-performance analysis (MIPA)." International Journal of Contemporary Hospitality Management 28, no. 1 (January 11, 2016): 195–218. http://dx.doi.org/10.1108/ijchm-02-2014-0064.
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Purpose The purpose of this research is to evaluate the communication competency of tour guides using a modified importance–performance analysis (MIPA). Tour guides are cultural ambassadors of a country; their communication skills can make or break tourists’ experiences with guided tours and memories of a destination. Design/methodology/approach Data were collected from 387 professional tour guides representing 38 per cent of all tour guides in Antalya, Turkey. The study further performs factor analysis using 32 communication competency items to determine underlying performance dimensions. This is followed by an MIPA to statistically identify the gap between factors that tour guides consider important and their perceptions of how they perform on these factors. Findings The study reveals that tour guides need improvement in verbal skills such as grammar, manner of speech and choice of words, as well as non-verbal behaviors such as approachability and the ability to remain friendly while maintaining a certain personal space. Research limitations/implications Due to the nature of this study and certain time limitations, the most effective method proved to be collecting data from a convenient sample of tour guides during their annual workshop. The theory of behavioral communication competency details theoretical and practical implications. Practical implications The study findings provide tour operators and the Association of Professional Tour Guides with a platform from which they can launch educational seminars and workshops to enhance tour guides’ communication competency. Originality/value The study contributes two main findings: This research provides a first-of-its-kind examination of professional tour guides’ communication competency using MIPA. The study improves the efficacy of traditional importance–performance analysis (IPA) models by enhancing them with a gap analysis through a t-test and effect size analysis including a gap analysis takes the arbitrariness out of the process of determining the location of items within the IPA grid. Tourism service providers can use these findings to offer educational seminars that can increase the skill sets of tour guides.
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Dian Susanthi, I. Gusti Ayu Agung, and Anak Agung Istri Manik Warmadewi. "KESANTUNAN DALAM PERCAKAPAN PEMANDU WISATA DI UBUD BALI." KULTURISTIK: Jurnal Bahasa dan Budaya 4, no. 1 (January 20, 2020): 22. http://dx.doi.org/10.22225/kulturistik.4.1.1557.
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The politeness of a language is important in providing services such as services in tourism. In providing services in the tourism sector it is certainly important to provide good service as an example of using polite language so that tourists feel comfortable while enjoying tourism. Tourists in this study focused on tour guides, tour guides are one of the jobs associated with guest activities while enjoying their tours in Bali, guests need the services of tour guides to take them on a tour while on vacation in Bali. Ubud is one of the tourism areas that is visited by guests from various parts of the world. Thus, researchers chose the Ubud area as a research location. The tour guide in Ubud is the object of the study. At the first stage, the method used was observation method. In this case the researcher identified the conversation and explored politeness in the conversation between the tour guide and the tourist. At the second stage, the researcher identified the politeness of the language contained in the conversation. The next stage, the researcher used the method of observation, the researcher observed, examined gudiding conversations and examined politeness in English expressions used by tour guides.
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Garner, Ross. "Insecure positions, heteronomous autonomy and tourism-cultural capital: A Bourdieusian reading of tour guides on BBC Worldwide’s Doctor Who Experience Walking Tour." Tourist Studies 17, no. 4 (December 5, 2016): 426–42. http://dx.doi.org/10.1177/1468797616680851.
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This article contributes towards debates concerning media tourism and tour guiding by using Pierre Bourdieu’s arguments regarding field and capital to analyse performed tour guide identities on BBC Worldwide’s Doctor Who Experience Walking Tour in Cardiff Bay. The article pursues three core arguments: first, a Bourdieusian framework provides an enhanced understanding of the insecure positions that tour guides occupy in what is referred to throughout as the tourism field; second, the divergent pulls between heteronomous and autonomous poles which position tour guides are magnified in officially-located media tours because of the presence of branding and theming discourses; third, drawing upon empirical data from the Doctor Who tour, the symbolic capital of official guides involves demonstrations of what is named tourism-cultural capital, but such displays do not result in an increase in individualised status as any accrued capital transfers to the institutional level.
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ABDUL RASHID, ROSWATI, RADHIAH ISMAIL, ROSLINA MAMAT, and ZANJABILA NUDIN. "HUMOUR BY MALAYSIAN JAPANESE-SPEAKING TOUR GUIDES DURING TOUR SESSION IN CROSS-CULTURAL CONTEXT." Journal of Business and Social Development 8, no. 2 (September 30, 2020): 53–64. http://dx.doi.org/10.46754/jbsd.2020.09.006.
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This research concerns the use of humour in Japanese language by Malaysian Japanese-speaking tour guides. The goal is to explore the pattern of humour strategies in communicating with Japanese tourists in the context of a clash of Malay and Japanese cultures. Data were obtained from four recorded conversations between tour guides and tourists. The conversations were transcribed and coded. Tour guides consisted of four Japanese-speaking Malays and the tourists were all native speakers. The study identified four categories of humour employed in a cross-cultural context. The outcome of cultural and linguistic clash helped to influence the coordination and adjustment of communication behaviours. Malaysian tour guides adopted humorous strategies to foster a friendly relationship so that the tours may run smoothly. It is hoped that this research will serve as reference to those involved in Japanese language education for tourism, besides serving as a guide to strengthen cross-cultural communications to the next level.
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Leonard, Madeleine. "A Tale of Two Cities: ‘Authentic’ Tourism in Belfast." Irish Journal of Sociology 19, no. 2 (November 2011): 111–26. http://dx.doi.org/10.7227/ijs.19.2.8.
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The purpose of this paper is to consider the role of tour guides in presenting ‘authentic’ versions of the conflict and post-conflict situation in Belfast. The paper is based on how post-conflict Belfast and relationships between Catholics and Protestants are presented by tour operators to tourists visiting the city. The paper is based on eight tours undertaken in 2008 involving twelve tour guides. The paper compares and contrasts the discourses produced by former paramilitary combatants who are now employed as tour guides by Coiste (an organisation that focuses on supporting former political prisoners) with ‘neutral’ tour guides who provide ‘official’ Belfast City Sightseeing tours. Each claim to be giving an ‘authentic’ account of the past and present and the paper will explore the various dimensions of ‘biased authenticity’1 presented.
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Çetı̇nkaya, Mehmet Yavuz, and Zafer Öter. "Role of tour guides on tourist satisfaction level in guided tours and impact on re-visiting Intention: a research in Istanbul." European Journal of Tourism, Hospitality and Recreation 7, no. 1 (May 1, 2016): 40–54. http://dx.doi.org/10.1515/ejthr-2016-0005.
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Abstract Traveller’s wishes, needs and expectations keep changing constantly as destinations vie with each other to increase their share from the international tourism pie. Destinations need to offer qualified service and renew themselves continuously. In this context, tour guides as key representatives of destinations play a significant role on tourist satisfaction and re-visit intention. This research aims to ascertain the role played by tour guides on the satisfaction level of tourists participating in guided tours in Istanbul. Another aim of this research is to determine the impact level of tour guides on the possible re-visit intention of tourists to the same destination. Based on 530 completed surveys from international tourists, the findings revealed a significant relationship between tourist satisfaction, re-visiting intention and tour guiding service. Following the evaluation of the findings, recommendations were developed for the tourism industry.
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Wirawan, I. M. A., D. N. Wirawan, N. M. D. Kurniasari, and K. T. P. Merati. "Travel agent and tour guide perceptions on travel health promotion in Bali." Health Promotion International 35, no. 1 (January 21, 2019): e43-e50. http://dx.doi.org/10.1093/heapro/day119.
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Summary The increasing number of travelers to Bali has been accompanied by the increased risks of travel-related health problems. Travel agents and tour guides are in a key position to inform travelers about these matters; nonetheless, little evidence was found on their role in the promotion of travel health. This article aims to assess travel agent and tour guide perceptions on their possible involvement in promoting travel health measures in Bali. A cross-sectional study was conducted between July and October 2015, involving 500 respondents (250 travel agents and 250 tour guides), who were chosen systematically from the Bali-based members of the Association of the Indonesian Tours and Travel Agencies. Data were collected using questionnaires, and perception indicators were developed using concepts from social learning theory and health belief model. Both groups have good levels of knowledge of general travel health issues, with mean percentages (SD) of 67.1 (11.9) and 66.2 (10.0) for travel agents and tour guides, respectively. Tour guides were more likely than travel agents to deliver information on health risks [PR (95%CI) = 1.31 (1.10–1.56); p = 0.003]; and on safety hazards during travel [PR (95%CI) = 1.22 (1.01–1.46), p = 0.04]. Overall, the majority of respondents (>68%) have positive and very positive perceptions of possible involvement in travel health and safety programs, although tour guides have statistically better perceptions (z = −2.2, p = 0.03). Based on perception levels, previous experiences and levels of knowledge, travel agents and tour guides have great potential to be involved in travel health promotion programs in Bali.
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Hanan, Ahmad, and Sugianto Sugianto. "THE COMMUNICATION STRATEGIES ON TOURIST GUIDE PROFESSIONALISM IN LOMBOK WEST NUSA TENGGARA." Journal of Languages and Language Teaching 9, no. 3 (July 27, 2021): 316. http://dx.doi.org/10.33394/jollt.v9i3.3880.
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This study was aimed at finding out the communication strategies on tourist guide professionalism in Lombok West Nusa Tenggara. The main research question raised in the study was “How the communication strategies were used by the tour guides in terms of being professional tourists guides ”. The research was categorized into a descriptive qualitative study where the researcher used purposive sampling with a specific subset of people to find out the exact criteria of respondents. The researcher adopted snowball techniques in describing and interpreting the role of self-presentation on tourist guide professionalism. There were five tourist guides on the bus tour in their videos recorder and questionnaires towards communication strategies of English speech manner regarding tourist guides’ professionalism. The sample was purposively taken by involving the guided cruise ship passenger tour at Lembar harbor. The result of the study found that the tourist guide’s professionalism with the role of self-presentation was positively related with the categories of self-promotion, Ingratiation, supplication, exemplification, and Intimidation. Further, it was found as well that the tourist guides professionalism performances were positively related to the role of communication strategies under five main categories. The study concluded that five communication strategies were used by the tourist guide those are (1) Paraphrase with various Subcategories Approximation, Word Coinage, and Circumlocution (2). Transfer with two elements: (a) Literal Translation (b) Language Switch (3). Appeal for Assistance. (4). Mime (5). Avoidance Strategy consists of two subcategories (a) Topic Avoidance and (b) Message Abandonment.
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Özdemir, Cansev, and Medet Yolal. "Cross-cultural tourist behavior: An examination of tourists’ behavior in guided tours." Tourism and Hospitality Research 17, no. 3 (February 2, 2016): 314–24. http://dx.doi.org/10.1177/1467358415589658.
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This study attempts to explore behavioral characteristics of international tourists visiting Istanbul in guided tours, and to examine the differences and similarities among tourists of different nationalities using data provided by Turkish tour guides. Data were collected utilizing a survey site designed for research for Turkish tour guides working in Istanbul, Turkey. The results suggest that there are three underlying dimensions of tourists’ behavior during guided tours, namely, shopping, activities, and social interaction. Significant differences are observed among seven nationalities. Pair comparisons of the groups belonging to the three dimensions are conducted for the purpose of revealing similarities and differences. The Japanese are found to be the most distinct tourist group in comparison to others. Finally, conclusions and implications are discussed at the end of the study.
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Parura, Kidung Biantong, Fierenziana Getruida Junus, and Mardi Adi Armin. "ANALISIS KESALAHAN BERBAHASA PRANCIS PEMANDU WISATA DI TANA TORAJA." JURNAL ILMU BUDAYA 8, no. 1 (May 22, 2020): 140. http://dx.doi.org/10.34050/jib.v8i1.9263.
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This article is the result of a study on "French Language Guide in Tana Toraja". This study aims to analyze the mistakes made by tour guides in Tana Toraja in French. The subjects in this study were 3 French-speaking tour guides, and the object in this study was a mistake in French. This study uses descriptive qualitative and quantitative analysis methods with a theory approach to analyzing language errors in the Tarigan model that divides language errors into misformation, omission, addition, and misorder which will then be searched for factors causing language errors by tour guides in Tana Toraja. After conducting research, the results of the analysis show that all tour guides make mistakes in French, and the most dominant tour guide makes mistakes is the tour guide 1. The error is caused by performance factors such as experience and communication goals and competency factors, namely education.
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Sangpikul, Aswin. "Tourist perceptions of guided ecotourism tours in Thailand." Tourism and Hospitality Research 20, no. 2 (January 25, 2019): 245–56. http://dx.doi.org/10.1177/1467358418824143.
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Most ecotourism studies in the past have examined tourist perceptions on tour guides’ performance. However, there has been little research investigating ecotourism in relation to the practices of guided tours. This paper, therefore, aims to examine tourist perceptions of different guided ecotourism tours and their contribution to sustainability. Data were collected from three companies with six guided tours through tour observation, interviews and surveys in the southern region of Thailand. For the survey, data were collected from 183 voluntary respondents who joined the guided tours. Content analysis, descriptive statistics, and one-way ANOVA were used to analyze the data. The results indicate that certain ecotourism principles were implemented in the guided tours. In particular, tourists perceived that the practices of guided tours and their contribution to the local area were different from one another, depending on the type of tour. Not only do the findings of the study provide new insights into the typology of ecotourism activities, but they also yield a better understanding of the key factors contributing to tourists’ ecotourism experience and local benefits. Recommendations in relation to tour design, tourist activities and staff training are discussed to enhance ecotourism-related benefits for local communities.
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Setiadi, Hermayawati. "Designing a Supplementary Reading Using Cultural Language Learning Approach (CLLA)." International Journal for Innovation Education and Research 5, no. 8 (August 31, 2017): 111–28. http://dx.doi.org/10.31686/ijier.vol5.iss8.794.
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This paper reports on a project findings concerning the design of a Supplementary Reading Book using Cultural Language Learning Approach ( CLLA). The project was conducted in Yogyakarta, Indonesia that generally aimed at designing supplementary reading materials using CLLA as a guide book for tourist guides who worked for Sonobudoyo Museum. The book is entitled “The Javanese Cultural Heritages Reserved in Sonobudoyo Museum (JCHRSM)”. This utilized a developmental research design, which consisted of three procedures, namely: (1) exploration, aiming to analyze the needs of the tour guides of Sonobudoyo Museum; (2) development, to design a supplementary reading guide book for the (candidate) tourist guides working for Sonobudoyo Museum; and (3) validation, to find the designed guide book accuracy. This study found: (1) The tour guides’ needs was JCHRSM using CLLA; (2) the designed book was matched with the tour guides’ needs; and (3) the designed guide book was judged accurate and compatible for Sonobudoyo tour guides. This was judged accurate since: (1) it was designed based on the results of the tour guide needs analysis and book’s content analysis as suggested by McDonough and McDonough; (2) the 12 times cyclical treatments resulted continually learning improvement on the trainees’ reading skills; and (3) the guide book validation through statistical analysis using Mean Difference (Md) formula and One-shot study experimental design yielded significant gain score between the average score of pretest and post-test, i.e. 8.2>5.6. Besides, the result of FGD (Focus Group Discussion) also indicated that the supplementary reading guide book was recommended as an alternative reference especially for Sonobudoyo tour guides.
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Statkuvienė, Daiva. "Peculiarities of Tour Guides’ Communication with Disabled People." Informacijos mokslai 85 (October 28, 2019): 98–114. http://dx.doi.org/10.15388/im.2019.85.18.
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Disabled people tend to go on tours more often. Neither guide training programs nor the guidebooks of arranging and doing tours include the peculiarity of working and communicating with disabled people. The features of how guides communicate with disabled people are researched in the paper. The peculiarities of doing a tour for physically, visually, auditorily, and mentally disabled people are found out. The sources of scientific literature and the standard of disabled people service are analyzed; conclusions are presented on how important it is for a guide to recognize clients’ disabilities, understand the culture of communicating with disabled people, and discover the most suitable methods of communication. The service of disabled tourists that satisfies their needs, ensures their dignity, integration, self-reliance, and equal rights should be the aim of any professional tour guide. This paper lays out some recommendations for the guide training program on including instructions for communicating with disabled clients.
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Yuniari, Putu Yolanda, I. Ketut Suwena, and I. Gusti Putu Bagus Sasrawan Mananda. "SIKAP DAN MOTIVASI PRAMUWISATA BALI BERBAHASA KOREA TERHADAP WISATAWAN KOREA SELATAN KE BALI." Jurnal IPTA 8, no. 1 (July 16, 2020): 62. http://dx.doi.org/10.24843/ipta.2020.v08.i01.p08.
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Bali has an attractive spot for South Korean tourists who are traveling to see their beautiful sceneries. Based on visitor statistics report as a result, the number of South Korean tourists has decreased significantly, and make an impact to tour guides in Bali. Tour guide becomes one of important profession to promote Bali as a tourist destination. The objectives of this research are to recognize a Korean tour guide’s attitude towards South Korean tourists in Bali and the motivation that makes them survived in this industry. This research applies a qualitative descriptive analysis method with Likert scales. Its samples have chosen by purposive sampling with the amount of 100 tour guides in Bali. Data collection techniques are conducted using observation, questionnaires, interviews, literature studies, and documentation. The results of the research are divided into three indicators namely, cognitive, affective, conative and it shows from attitude variable, the indicator dominates with very agree statement is few of South Korea tourists who visit Bali with score 4.11. Meanwhile, in motivation variable are divided into two indicators namely pull and push factor. The results are tour guides becomes an activity to support their family is a pull factor and there is job opportunity become a tour guide is a push factor indicator.
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Lim, Kwan Hui, Jeffrey Chan, Christopher Leckie, and Shanika Karunasekera. "Towards Next Generation Touring: Personalized Group Tours." Proceedings of the International Conference on Automated Planning and Scheduling 26 (March 30, 2016): 412–20. http://dx.doi.org/10.1609/icaps.v26i1.13775.
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Recommending and planning tour itineraries are challenging and time-consuming for tourists, hence they may seek tour operators for help. Traditionally tour operators have offered standard tour packages of popular locations, but these packages may not cater to tourist's interests. In addition, tourists may want to travel in a group, e.g., extended family, and want an operator to help them. We introduce the novel problem of group tour recommendation (GroupTourRec), which involves many challenges: forming tour groups whose members have similar interests; recommending Points-of-Interests (POI) that form the tour itinerary and cater for the group's interests; and assigning guides to lead these tours. For each challenge, we propose solutions involving: clustering for tourist groupings; optimizing a variant of the Orienteering problem for POI recommendations; and integer programming for tour guide assignments. Using a Flickr dataset of seven cities, we compare our proposed approaches against various baselines and observe significant improvements in terms of interest similarity, total/maximum/minimum tour interests and total tour guide expertise.
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Wangi, Wulan, and Dzicky Amiq Nudiya. "THE ANALYSIS OF PRONUNCIATION ERROR ON ENGLISH DIPHTHONGS MADE BY CERTIFIED TOUR GUIDES." Academic Journal Perspective : Education, Language, and Literature 8, no. 2 (November 30, 2020): 98. http://dx.doi.org/10.33603/perspective.v8i2.4244.
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As a rule, the tour guides speak English to introduce and describe the tourism object to the foreign tourist. The communication between tour guides and tourists should be worked without any obstruction to avoid misunderstanding. However, the pronunciation error on English diphthongs still occurred when the tour guides spoke English with the tourist. The objectives of this study were 1) analysing the types of pronunciation error on English diphthongs made by certified tour guides, 2) finding the most difficult English diphthongs made by certified tour guides, and 3) identifying the reasons of the pronunciation error on English diphthongs made by certified tour guides. The research method was descriptive qualitative. The researcher used four steps in collecting the data, they were recording, questionnaire, observation, and documentation. The respondents of this research were five certified guides. The research result showed that pronunciation error on English diphthongs made by certified guide was 120 errors (76 errors in substitution and 44 errors in omission). The highest pronunciation error was [??] diphthong and it occurred 45 times. The certified tour guides did not aware that they make pronunciation error. They had conversation in English with the foreign tourist but they had less time in learning pronunciation with native or competent person in English. The certified tour guides need to improve their English quality through learning more about pronunciation with the expert to minimize their pronunciation error on English diphthongs.
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Liljeblad, Jonathan. "Tour guides and the transnational promotion of human rights: Agency, structure and norm translators in responsible travel." Tourist Studies 20, no. 3 (May 24, 2020): 314–35. http://dx.doi.org/10.1177/1468797620920991.
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Within tourism studies, the movement for ‘responsible tourism’ seeks to direct tourism in support of ideals such as sustainability and human rights. Central to the promotion of such ideals, however, is the tour guide who holds a critical position influencing the orientation of a tourism encounter. This article explores the capacities of tour guides to direct tourism encounters in support of human rights. The analysis draws upon tourism and human rights literature to frame tour guides within the theoretical concept of norm translators. The analysis applies a case study approach to a case of an individual tour guide leading a Vietnam tour package under the employ of a responsible travel company supportive of human rights, with the purpose of clarifying the role of tour guides in promoting human rights and elaborating the theory of norm translators.
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Gryszel, Piotr. "ASSESSMENT OF THE QUALITY OF TOUR GUIDE AND TOUR GROUP LEADER SERVICES IN LIGHT OF SURVEY PILOT RESEARCH." Folia Turistica 54 (March 31, 2020): 45–67. http://dx.doi.org/10.5604/01.3001.0014.0512.
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Purpose. The objective of the article is to assess the quality of services provided by tour guides and tour group leaders within the context of deregulation of these professions. Method. A survey questionnaire consisting of 14 questions characterising both traits and skills of tour guides and tour group leaders was used as a research tool to achieve the defined objective. The survey was conducted in the period from March 15 to May 31, 2018 among tourists participating in domestic and foreign trips. Correctly completed questionnaires (274) were collected in the course of the study, of which 121 referred to work quality of mountain and field guides, 103 concerned the quality of services provided by tour group leaders and 50 related to work quality of city guides. Findings. The average assessment of all analysed traits was very high and amounted to 4.58 (!) on a five-point scale. The highest rated traits and skills were as follows: punctuality (4.75), knowledge of topography (4.73), personal manners (4.71), level of professional knowledge (4.7), efficiency in realising the itinerary (4.67), patience and self-control in action (4.6) and neat and good appearance (4.6). In turn, the lowest assessed features were the ability of selecting information (4.3), the skill of making contact (4.4) and the ability of expressing oneself correctly (4.41). Research and conclusions limitations. Based on the conducted research, it cannot be determined whether the deregulation of both professions, i.e. tour guide and tour group leader, had any impact on the quality of provided services. The survey covered tour guides and tour group leaders who obtained their licences before the deregulatory regulations entered into force. No group of tour guides or tour group leaders who worked without completing any training was identified. Practical implications. The research results can be used by diverse institutions introducing various types of certification systems for tour guide services as well as the Ministry of Sport and Tourism in the course of implementing the Sectoral Qualifications Framework in tourism. Originality. The analysis of both tour guide and tour group leader quality of services is not often carried out in our country. The value of the study is the possibility of comparing current research results with the ones from 2006. Type of paper. The article presents empirical research results focused on the quality of services provided by city, field and mountain guides as well as tour group leaders.
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Guan, Xin-Hua, and Tzung-Cheng Huan. "Talent management for the proactive behavior of tour guides." International Journal of Contemporary Hospitality Management 31, no. 10 (October 14, 2019): 4043–61. http://dx.doi.org/10.1108/ijchm-07-2018-0596.
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Purpose In an increasingly competitive market, tourism managers are aware of the importance of talent management. Because tour guide behavior has an important influence on tourists’ experience in the process of group touring, how to motivate a tour guide’s proactive behavior becomes an important issue. Based on social exchange and cognitive theory, the purpose of this paper is to examine the impact of particular human resource management practices on proactive behavior. Design/methodology/approach This research takes the tour guide as the research object. The questionnaire survey method was used to obtain data. At last, 351 valid questionnaires were obtained. Finally, the hypotheses of this research are tested using structural equation modeling and percentile (bias-corrected percentile) bootstrapping method. Findings The results show that human resource management practices positively influenced proactive behavior of tour guides. Moreover, both perceived organizational support and self-efficacy were found to mediate the relationship between human resource management practice and proactive behavior. Originality/value This study contributes to the tourism literature by finding that both perceived organizational support and self-efficacy can foster the effect of human resource management practice, resulting in proactive behavior of tour guides.
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Suprastayasa, I. Gusti Ngurah Agung. "IMPLEMENTATION OF LOCAL WISDOM “TRI KAYA PARISUDHA” IN TOUR GUIDING IN BALI." Jurnal Kepariwisataan 21, no. 2 (September 29, 2022): 197–203. http://dx.doi.org/10.52352/jpar.v21i2.885.
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This study aims to identify the application of the teachings of Tri Kaya Parisudha local wisdom in guiding tours in Bali. For this reason, the study was conducted using qualitative approach by collecting data through in-depth interviews to five senior tour guides, scholars in Balinese culture, Hindu Religion and philosophy, and Hindu religious figures in Bali. The data obtained through the interview were analyzed descriptively. The results showed that Tri Kaya Parisudha local wisdom should become the reference for tourist guide in handling their clients. It could be used as philosophy, ethic, as well as a base for service to the clients or guests. However, there are still a number of tour guides who do not apply the Tri Kaya Parisudha teaching in handling their clients. More studies on this topic would enrich the topic and research on how to implement it in real life situation would be useful for improving the quality of tour guide in Bali.
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Stasiak, Andrzej. "TOUR LEADERS AND TOUR GUIDES IN THE ERA OF EXPERIENCE ECONOMY." Folia Turistica 54 (March 31, 2020): 99–127. http://dx.doi.org/10.5604/01.3001.0014.0514.
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Purpose. The aim of the article is to apply selected elements of the experience economy theory in the domain of tourism, with particular consideration of tour leader and tour guides services. The author's intention is to present the general theoretical outline of this conception, emphasize the specificity and particularity of tourist experiences, as well as to define the role of leaders and guides in creating them. In the second part of the article, the author discusses, in detail, the most important tools and the rules of conscious and purposeful staging of tourist experiences by leaders and guides (application aspect). Method. The article is based on a review of literature (Polish and foreign scientific publications), the results of the author's earlier research on tourist experiences, as well as his substantial professional experience (as a courier, course leader and examiner). Theoretical deliberations have been illustrated with the results of participant, covert and uncontrolled observation of several tourist events organised by a major Polish tour-operator. Findings. Based on the discussion, it can be concluded that: 1) tourist experience differs considerably from "ordinary" market experience, because it is, at the same time, the essence and the sense of travelling ; 2) the tour leaders' role should be, among others, care for the desired form of the trip participants' ultimate experience; 3) storytelling still remains the main tool for creating tourist experience; 4) staging tourist experiences is a kind of art, governed by specific rules. Research and conclusions limitations. Due to the theoretical nature of the deliberations and the limited range of the author's own studies, the theses presented in the article require empirical verification on a larger sample. The article may initiate a discussion on supplementing the theoretical basis of the tour leader's (guide's) instruments with selected elements of the experience economy conception, and may become an inspiration to undertake even more detailed research on conscious staging of tourist experiences by tour leaders and tour guides. Practical implications. The article presents a set of well-defined, detailed rules of effectively creating exceptional, unique tourist experiences. These recommendations should prove useful in the everyday work of tour leaders and guides. Originality. This article is the first publication in Polish or even among world literature on the subject, which presents an attempt to adapt elements of the experience economy theory to the issues of tour leader and tour guide work. Type of paper. The article presents both – theoretical concepts and empirical studies.
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Kim, Jongsang. "A Study on the Meaning of the Role of Tour Guides Evaluated by Tourists in Package Travel Products: Focused on Travel Reviews." Korean Society of Culture and Convergence 44, no. 11 (November 30, 2022): 837–49. http://dx.doi.org/10.33645/cnc.2022.11.44.11.837.
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The purpose of this paper is to find and examine the meaning of the role of a tour guide from travel reviews. What is noteworthy from the results is that, first, it was found that the 'tour guide's role' in package tours was mostly focused on effectively adjusting the travel schedule or maintaining a pleasant and pleasant group atmosphere. Second, the role of the tour guide was found to be working in the process of resolving the 'hard and arduous process' of the package, including tight schedules, traffic congestion, weather changes, and conflicts. It can be inferred that, through performing this role, tourists can trust the tour guide and gain 'unforgettable impressions and memories'.
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Sari, Putu Ananda, Ida Ayu Putu Widiati, and I. Nyoman Sutama. "Kewenangan Pemerintah Provinsi Bali dalam Pengawasan terhadap Pramuwisata yang Tidak Berlisensi." Jurnal Interpretasi Hukum 1, no. 2 (September 26, 2020): 164–68. http://dx.doi.org/10.22225/juinhum.1.2.2457.164-168.
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Control of unlicensed tour guides is the authority of the Bali provincial government through Civil service police Unit (Satpol PP) as a form of oversight of all regional regulations, especially regional guide regulations. SatPol PP is granted the authority to supervise by the government and cooperate with court police and tourism institutions in the law enforcement system. This study discusses the authority of the Bali Provincial Government in supervising unlicensed tour guides and sanctions against unlicensed tour guides. The method used to achieve these goals is the empirical legal research method, which is to conduct field research through interviews and taking notice of the existing phenomena in society related to the problems being studied. The results of the data analysis show that the government is provided the authority by statutory regulations through Law Number 10 of 009 concerning Tourism and Regional Regulation of the Province of Bali Number 5 of 2016 concerning Tour Guides. Supervision is carried out through preventive and repressive measures and is in the law enforcement system. Sanctions are applied to tour guides who are not licensed by imposing sanctions in the form of fines through court proceedings and tour guides who commit violations will be subject to tourism violations in the form of fines. The implementation is carried out through the secrets of the tour guides when carrying out their duties in each tourism area in Bali. Guiding secrets are executed through the control function in each working area.
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Bahang, M. Dahlan, Basri Wello, and Mansyur Akil. "Professional Role of Tour Guides and Theoretical Consequences of Intercultural Communication." Journal of Language Teaching and Research 9, no. 4 (July 1, 2018): 832. http://dx.doi.org/10.17507/jltr.0904.22.
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Intercultural communication between tour guides and foreign tourists, taking place in a number of tourist attractions in Tana Toraja, Indonesia, is a form of communication used to share information from various cultures and social groups. This factual condition of intercultural communication proves that; Firstly, none of the five informants (tour guides) selected which duties to perform as explicitly mentioned in the first theoretical consequence of intercultural communication by Sunnafrank (1989, p.44). As mentioned in the first theoretical consequence of intercultural communication, although intercultural communication is difficult, tour guides are unlikely to avoid it because it is assigned by the company hiring them, in addition to the fact that they already have professional competence as a tour guide, mastering international languages, cultural product knowledge and information related to tourist destinations. Secondly, in the communication process, none of the tour guides and foreign tourists reduced their communication intensity despite finding negative results. These two facts are the characteristics of intercultural communication between tour guides and foreign tourists in Tana Toraja, Indonesia. In terms of linguistics, findings lead to verbal forms used, both as the consequences of language relativity as well as the preferences of cultural experiences of each foreign tourist.
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Muziatun, Muziatun, and Ansar Tario Jusuf. "GRAMMATICAL ERRORS PERFORMED BY TOURIST GUIDES IN GORONTALO CITY." Indonesian EFL Journal 6, no. 1 (February 24, 2020): 73. http://dx.doi.org/10.25134/ieflj.v6i1.2640.
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The goal of this research is to investigate grammatical errors in speaking performed by tour guides in Gorontalo city. As demanding English is a compulsory language for those who work in the tourism sector when they deal with foreign tourists. This study aims to uncover grammatical errors produced by Gorontalo tour guides. Afterwards, this research uses sequential mixed method that proposed by Creswell, which aims to investigate and discover the types of grammatical errors followed by modus data. Moreover, the data analysis of this study uses a guideline that proposed by Politzer and Ramirez who explained the types of grammatical errors in detail. This study reveals that the ability of 12 tour guides produce speaking in a grammatically low manner. It indicates that the number of grammatical errors is dominated by the verb phrase, noun phrase and transformation. Followed by third person present singular, simple past tense, and past participle. Overall, this research is expected to contribute to tour guides in Gorontalo city, especially what needs to be emphasized by tour guides in speaking grammatically.Keywords: grammatical errors; tourist guide; Gorontalo
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Rahayu, Ely Triasih, Bagus Reza Hariyadi, Hartati Hartati, Anggita Stovia, and Anak Agung Ayu Dian Andriyani. "Tata Kelola Pramuwisata Khusus Sebagai Bentuk Pelibatan Masyarakat Lokal." JPKMI (Jurnal Pengabdian Kepada Masyarakat Indonesia) 2, no. 3 (September 1, 2021): 243–56. http://dx.doi.org/10.36596/jpkmi.v2i3.228.
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Abstrak: Adanya regulasi Dinas Pariwisata Propinsi Bali mengenai kebijakan pengkategorian pramuwisata umum dan khusus menimbulkan permasalahan baru. Permasalahan yang muncul adalah makin berkembangnya pramuwisata ilegal (non formal) yang tidak memiliki Kartu Tanda Pengenal Pramuwisata (KTPP). Pramuwisata illegal tidak hanya dilakukan oleh orang Indonesia yang memiliki kemampuan berbahasa asing, tetapi juga dilakukan oleh wisatawan asing yang sudah mengenal pariwisata Bali karena sering melakukan kunjungan ke Bali. Permasalahan yang lain adalah tidak adanya pelimpahan tugas dari pramuwisata umum ke khusus. Pramuwisata umum di Bali adalah pramuwisata yang bekerja di tingkat provinsi, sedangkan pramuwisata khusus adalah pramuwisata yang bekerja di daerah tujuan wisata di tingkat kabupaten. Penyebab permasalahan ini karena tidak adanya regulasi yang berupa peraturan Bupati untuk mengatur pramuwisata khusus. Di Bali terdapat Peraturan Daerah No. 5 Tahun 2016 yang mengatur pramuwisata secara umum, tetapi di tingkat kabupaten belum dilakukan kajian pramuwisata khusus sehingga pembagian kerja antara pramuwisata umum dan khusus tidak jelas. Ketidakjelasan inilah yang menyebabkan banyak permasalahan yang muncul terutama di daerah tujuan wisata tingkat kabupaten. Tim Pengabdian kepada Masyarakat (PKM) melakukan pengabdian di kabupaten Bangli dengan pertimbangan bahwa kabupaten ini merupakan salah satu kabupaten yang memiliki kontribusi besar bagi income daerah pada sektor pariwisata. Kabupaten Bangli merupakan salah satu kabupaten yang siap menelaah Peraturan Daerah nomor 5 tahun 2016 tersebut untuk dapat diturunkan menjadi peraturan Bupati Bangli mengenai tata kelola pramuwisata khsusus. Tujuan PKM ini adalah untuk mengiventarisir ecxiting codition dikaitkan dengan permasalahan yang ada. Hasil dari iventarisir ini dijadikan dasar pembuatan model tata kelola pramuwisata khusus. Model tata kelola pramuwisata diusulkan kepada Bupati Bangli sebagai dasar pembuatan peraturan Bupati tentang pramuwisata khusus.Abstract: The regulation issued by the Bali Province Tourism Office on policy related to the categorization of both general and special tour guides resulted in new problems. The arising problems included the recently growing illegal (non-formal) tour guides without Tour Guide Identity Card. Illegal Tour guides were not only performed by the Indonesia people with foreign language competencies but also foreigners familiar with Bali tourism and frequently visited Bali. The other problem was related to the entrustments from the general to the special tour guides. The general tour guides in Bali are those working at the provincial level, while special tour guides are those working in the tourism destinations at regency level. These arising problems were due to the inexistence of regulation in the form of Regent Regulation to regulate the special tour guides. The Regional Regulation No. 5 Year 2016 only regulates the general tour guides, yet the special tour guides have not been discussed, thus, there is no clear division of duties for the general and special tour guides in Bali and results in various problems in the tourism destinations at regency level. The Community Service Team has made various community services in Bangli Regency by considering that this regency has a great contribution to its regional income, especially in tourism sector. Bangli is a regency which is ready to review and downgrade the Regional Regulation No. 5 Year 2016 into Bangli Regent Regulation on Special Tour Guide Management. The purpose of this community service is to inventory the existing problems, formulate a special tour guide management model, and propose the model to the Bangli Regency as a basic reference in formulating the Regent Regulation on Special Tour Guides.
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Milne, Jordana, Outi Rantala, and Bryan S. R. Grimwood. "Children as tour guides." Matkailututkimus 15, no. 2 (December 18, 2019): 33–44. http://dx.doi.org/10.33351/mt.88269.
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Kruczek, Zygmunt, Bożena Alejziak, and Leszek Mazanek. "THE TRAVEL GUIDE AND TOUR LEADER JOB MARKET IN POLAND." Folia Turistica 54 (March 31, 2020): 9–44. http://dx.doi.org/10.5604/01.3001.0014.0510.
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Purpose. The main objective of the article is to diagnose the job market from the point of view ofsupply and demand for travel guide and tour leader services as well as to establish the dominant forms of employment, intensity of orders, forms of job search, status of employers as well as the amount of earnings. Method. In the research, the method of diagnostic survey was used; the questionnaire was supplied to the respondents via the Internet, with the option of filling it out on-line (CAWI) as well as by conducting telephone interviews with employers (CATI). Findings. The study proved that the travel guide and tour leader job market is unstable due to its seasonal nature, relatively low earnings and a constantly changing economic situation. The deregulation of occupations did not lead to a change in principles of cooperation between on the one hand, the tour operators one the one hand and the travel guides and tour leaders on the other; it did not exert influence on the costs of their employment or on the prices of tourist services. Research and conclusions limitations. The research was conducted on a representative sample of tourist guides and tour leaders as well as tour operators. Practical implications. The results of research may be of use to tour operators, organisations grouping travel guides and tour leaders as well as tourist administrations at central and regional levels. Originality. A complex study of the tourist guide and tour leader job market is innovative and has never been conducted on such a scale in Poland. Type of paper. The article presents the results of empirical research on the supply and demand of urban, field and mountain guides as well as tour leaders.
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Hwang, Jinsoo, and JungHoon (Jay) Lee. "Relationships among Senior Tourists’ Perceptions of Tour Guides’ Professional Competencies, Rapport, Satisfaction with the Guide Service, Tour Satisfaction, and Word of Mouth." Journal of Travel Research 58, no. 8 (October 10, 2018): 1331–46. http://dx.doi.org/10.1177/0047287518803199.
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Tour guides are very important for elderly tourists, but very few studies have focused on their roles in the senior tourism market. Thus, this study proposed that senior tourists’ perceptions of tour guides’ professional competencies play an important role in the formation of rapport with the tour guide. Rapport is a concept to show a close relationship between the customer and the employee. Additionally, it was hypothesized that this rapport enhances satisfaction with the guide service, tour satisfaction, and word of mouth. Lastly, the moderating role of product knowledge was proposed during the theory-building process. The data were collected from 325 elderly tourists in Korea. The results indicated that professional skills and professional attitude have a positive influence on rapport with the tour guide, which in turn positively affects satisfaction with the guide service, tour satisfaction, and word of mouth. Furthermore, this study found the important role of product knowledge as a moderator.
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Putri Harahap, Herlina Jasa. "The Importance of German Language Skills in the Tourism Sector." Britain International of Linguistics Arts and Education (BIoLAE) Journal 2, no. 3 (November 26, 2020): 817–24. http://dx.doi.org/10.33258/biolae.v2i3.335.
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German plays an important role in the development of the tourism industry in Indonesia. This development must be in line with the competence and skills of the people who are involved in this industry, especially German language skills. In North Sumatera, there are various types of tour guides who have the potential to develop German language. A good understanding of German can increase the interest and comfort of German-speaking tourists visiting. Increase the competence of tour guides in German language and knowledge of German culture so that they can become professional tour guides who can promote tourist objects in North Sumatra to foreign tourists which have an impact on increasing regional income and reducing the unemployment rate. Education and training is needed to improve the German language skills of tour guides in North Sumatra, the best way is to provide education about tourism terms and dialogues in German and train the tour guides to be able to speak German both verbally and in writing with correct and correct according to the common european framework of reference for languages. Learning German for a guide requires several things to support the language learning process. Some of them are motivational factors, student learning strategies, and also the role of language instructors playing an important role in the success of tour guides in learning. There are factors related to learning German for tour guides and this is related to them as learners and direct actors in the learning process is motivation.
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Hardani HD, I. Putu. "SINERGITAS ANTARA PEMANDU WISATA DAN OPERATOR TUR (Study Kasus di CV Gondes Karya Mandiri)." Jurnal Pariwisata 8, no. 2 (September 13, 2021): 99–105. http://dx.doi.org/10.31294/par.v8i2.10785.
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ABSTRAK Pemandu wisata dengan Operator Tur merupakan dua hal yang tidak bisa dipisahkan dalam pelaksanaan paket wisata. Sehingga koordinasi diantara kedua bagian ini sangat diperlukan agar paket wisata yang dijual dapat berjalan lancar. Penelitian ini bertujuan untuk mengetahui hubungan yang saling berkaitan satu dengan yang lainnya. Metode Penelitian yang digunakan yaitu penelitian kualitatif tentang Sinergitas Antara Pemandu Wisata Dan Operator Tur di CV Gondes Karya Mandiri, data dianalisa dari 16 pemandu wisatadan 5 eksekutif operator tur dengan menganalisa 15 atribut. Hasil penelitian menyebutkan bahwa pemandu wisata dan opearatur tur saling bekerjasama dengan sinergi meskipun ada sedikit perbedaan persepsi namun tetap bisa berjalan dan bekerjasama dengan baik. Saran dari hasil penelitian ini memberikan rekomendasi untuk memberikan pembeda pada penggajian. Selain itu juga memberikan rekomendasi pada penelitian selanjutnya untuk meneliti tingkat kepuasan pelayanan pemandu wisata dengan Operator Tur. Kata Kunci : Pemandu Wisata, Operator Tur, Paket Wisata, Sinergitas ABSTRAK Tour guide with Tour Operator are two things that can not be separated in the implementation of tour packages. So that coordination between these two parts is necessary so that the tour packages sold can sucsesfull. This study aims to find out the relationships that are interrelated with each other. The research method used is qualitative research on synergy between tour guides and tour operators at CV Gondes Karya Mandiri, data analyzed from 16 tour guides and 5 executive tour operators by analyzing 15 attributes. The results of the study mentioned that tour guides and tour operators cooperate with each other with synergy although there is a slight difference in perception but still can run and cooperate well. Suggestions from the results of this study provide recommendations to provide differentiation on payroll. In addition, it also provides recommendations on further research to examine the level of satisfaction of tour guide services with Tour Operators. Keywords : Tour Guide, Tour Operator, Tour Packages, Synergy
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Shi, Galen, Pavan Shah, Therese Canares, and Ingrid Zimmer-Galler. "Improving the Pediatric Hospital Experience Using Telepresence Robotics." Iproceedings 5, no. 1 (October 2, 2019): e15259. http://dx.doi.org/10.2196/15259.
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Background In a hospital setting, pediatric patients miss out on routine stress coping mechanisms, such as normative play, socialization, and exploration. Previous work has established that a lack of healthy coping mechanisms negatively impacts the psychosocial development and well-being of hospitalized children. To help alleviate the stress of hospitalization, we created a novel, normative play robotics program that utilizes telepresence technology to give children live, virtual tours of museums and cultural attractions. Objective The objective was to 1) demonstrate feasibility, and 2) assess quality and impact on mood of telepresence tours as a new normative play intervention. Methods A prospective, cross-sectional study was conducted on inpatients at the Johns Hopkins Children's Center and the University of Maryland Children's Hospital from the ages of 3 to 19. Subjects were selected through convenience sampling by Child Life Specialists. The intervention consisted of a 30-minute session in which a volunteer: 1) remotely connected a laptop in the hospital room to a telepresence robot at the Maryland Science Center or the National Aquarium; 2) introduced the child to their venue tour guide and taught the child how to drive the robot, and 3) facilitated a tour in conjunction with the venue tour guide on site with the robot. Feasibility was assessed by the rate of completed tours. Quality of the experience and mood were evaluated with surveys answered with a 5 or 7-point Likert scale. Surveys were administered in 2 phases: phase 1 evaluated quality of the experience after the tour, and phase 2 included the phase 1 survey plus mood assessment before and after the tour. The two-tailed Wilcoxon signed-rank test was used to determine statistical significance in difference in mood before and after the tour. Verbal consent was obtained from patient guardians and assent was obtained from the patient. Results 77 tours were conducted with pediatric inpatients, and no tours were terminated due to technical difficulty. Out of 77 children, 68 completed surveys. In phase 1 (n=40) participants’ average age was 7.8 years. On average, patients rated their overall experience a 4.8/5, ease of driving 4.1/5, ease of communicating with other guests at the venues a 4.3/5, and their tour guides a 4.7/5. In phase 2 (n=37), average age was 10.1 years. Children’s self-reported mood improved from pre-visit (3.7/5) to post visit (4.4/5) (P<.001). Additionally, patients rated their overall ease of driving 5.8/7, ease of communicating with other guests at the venues 5.3/7, and their tour guides 6.8/7. Conclusions Patients reported positive assessments of their overall experience, ease of driving, communication with tour guides and guests at the venues, and elevated mood after the tour. This study demonstrates that telepresence tours are a feasible and enjoyable intervention for hospitalized pediatric patients, and significantly improve mood. This unique program adds to existing child life specialist strategies by allowing children to engage in normative behaviors outside of the hospital. This novel use of telepresence robotics as a normative play intervention warrants future studies to further characterize the improvement in mood and impact on the patient’s overall hospital satisfaction.
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Yang, Yan Jiao. "An Empirical Study of Constructing Index System of Tour Guide’s Compensation and Motivation Effect." Advanced Materials Research 433-440 (January 2012): 2086–91. http://dx.doi.org/10.4028/www.scientific.net/amr.433-440.2086.
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The index system of tour guides’compensation isn’t reasonable and lack of motivating to tour guides now. The study aims to construct reasonable index system of tour guide’s compensation and analyse motivation effect of every index. According to the data from investigated 188 full-time tour guides, the index system of tour guides’compensation is constructed by using factor analysis firstly, then the motivation effect of indexes of tour guides’compensation is analysed by using multiple linear regression.The study found that reasonable index system of tour guides’compensation is composed of 5 first-grade indexes which include Variable Pay , Basic Pay etc. and 9 second-grade indexes which include Basic Pay, Allowance for Conducting Tour Group etc.. In 5 first-grade indexes, motivation coefficient of Variable Pay , Basic Pay, Legal Benefit and Insurance are 0.468,0.491,0.320. Additional Pay,Year-end Bonus are health factors.(Abstract)
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Kamaliah, Nurul, Helmiyadi Helmiyadi, and Menalisa Menalisa. "Tour Guide’s Service at Aceh Tsunami Museum." Linguistic, English Education and Art (LEEA) Journal 3, no. 1 (December 22, 2019): 77–91. http://dx.doi.org/10.31539/leea.v3i1.889.
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Seeing the important role of services for the advancement of tourism, this research needs to be carried out with the aim of analyzing the understanding of guides about the competence of a guide, services provided to tourists, the obstacles faced by guides in providing services to tourists, and the efforts made by guides and museum institutions to overcome the obstacles encountered. Respondents in this study were guides and chief of guides at the Aceh Tsunami Museum. This research uses qualitative methods with descriptive data. The data in this study uses the techniques of documentation study, interviews and observations. Then the data are analyzed using several stages, namely data reduction, data presentation, and data verification or drawing conclusions. The results of the research are the Aceh Tsunami Museum placed the competence and services of tour guides as the spearhead of tourist satisfaction, although there is a deficiency that the tour guides have not received adequate seminars or training as the way to support their profession. Conclusion, the guides got many improvements related to their English competence dominantly by learning directly from tourists, learning from experience, learning self-taught, and considering tourists as friends.
Keywords: services, tour guides, aceh tsunami museum
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Abdul Rashid, Roswati, Satoshi Masutani, Noor Rohana Mansor, Roslina Mamat, Nurul Ain Chua Abdullah, and Rosdi Zakaria. "PENELITIAN LAKUAN BAHASA PUJIAN DALAM KOMUNIKASI SILANG BUDAYA PELANCONGAN MALAYSIA[EXAMINING THE COMPLIMENTARY SPEECH ACT IN INTERCULTURAL COMMUNICATION DURING MALAYSIAN TOURISM]." Journal of Nusantara Studies (JONUS) 4, no. 1 (June 29, 2019): 23. http://dx.doi.org/10.24200/jonus.vol4iss1pp23-48.
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Pujian merupakan salah satu lakuan bahasa yang dikenal pasti berupaya melancarkan komunikasi. Namun sekiranya diujarkan dalam komunikasi silang budaya, ianya bukan hanya berbeza dari pengaplikasiannya malah berbeza dari segi penyampaian, kekerapan dan fungsinya. Objektif kajian ialah meneliti lakuan bahasa pujian dalam bahasa Jepun oleh pemandu pelancong Malaysia berbahasa Jepun terhadap pelancong Jepun di sepanjang sesi lawatan pemanduan pelancongan. Kajian ini adalah kajian kualitatif daripada data rakaman audio, visual dan catatan pemerhatian terhadap interaksi empat orang pemandu pelancong berbangsa Melayu menggunakan bahasa Jepun semasa berinteraksi dengan 12 orang pelancong Jepun pada empat set sesi lawatan pemanduan pelancongan pakej Free Independence Travellers (FIT). Dapatan kajian menunjukkan pengujaran pujian dari segi fungsi, strategi dan penggunaan topik adalah bertepatan dengan budaya sasaran walaupun dalam konteks pertembungan budaya. Walau bagaimanapun, corak maklum balas terhadap pengujaran pujian oleh pelancong Jepun didapati melangkaui dan tidak menepati norma dan aturan sosial yang sepatutnya dalam budaya Jepun. Pengujaran pujian yang diaplikasikan dalam konteks silang budaya ini walaupun bercanggahan dengan norma budaya, ia tidak cenderung ke arah tercetusnya konflik. Kajian ini memberi pendedahan berkenaan pengujaran pujian yang seharusnya kepada para pemandu pelancong semasa mengendalikan sesi lawatan kerana dengan pengujaran pujian yang bersesuaian akan dapat meningkatkan lagi kelancaran komunikasi yang menggunakan medium bahasa Jepun. Kajian ini diharapkan akan menjadi rujukan kepada mereka yang terlibat dalam pendidikan bahasa Jepun untuk pelancongan dan menjadi panduan dalam meningkatkan penguasaan komunikasi silang budaya.Kata kunci: Lakuan bahasa pujian, pemanduan pelancongan, pemandu pelancong, pelancong Jepun, pujian. ABSTRACTA compliment is one of the speech acts that has been identified as being able to enhance communication fluency. However, if the compliment is uttered in the context of cross-cultural communication, it is not only different in its application, but also different in its way of delivery, frequency and function. This study examines the complimentary speech act used in the Japanese language of Japanese-speaking Malaysian tour guides when used towards Japanese tourists throughout their guided tour sessions. This study is a qualitative study and the data were collected through audio, visual and observational notes on the interaction of four Malay tour guides when using the Japanese language while interacting with 12 Japanese tourists during four sets of guided tours, as part of a Free Independence Travel (FIT) package. The findings show that the complimentary speech in terms of the function, strategy, and topic choice by the tour guides is accurate for the target culture. However, the response patterns by the Japanese tourists towards the complimentary speech in this cultural encounter were beyond and did not conform to the supposed norms and social rules of Japanese culture. Although the complimentary speech that was applied in this cross-cultural context was contradictory to or beyond the cultural norms, it nevertheless did not lead to conflicts. This study provides exposure on the utterance of complementary speech used by tour guides during the course of the tour visits because this will enhance the smoothness in the flow of cross-cultural communication using the medium of the Japanese language. This research is hoped to act as a reference in Japanese language education for tourism as a guide to enhance the cross-cultural communication skills of Japanese-speaking tour guides in Malaysia.Keywords: Compliments, compliment speech act, guided tour session, Japanese tourist, tour guide.Cite as: Abdul Rashid, R., Masutani, S., Mansor, N. R., Mamat, R., Chua Abdullah, N. A., & Zakaria, R. (2019). Penelitian lakuan bahasa pujian dalam komunikasi silang budaya pelancongan Malaysia. Journal of Nusantara Studies, 4(1), 23-48. http://dx.doi.org/10.24200/jonus.vol4iss1pp23-48
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Philemon,, John R., and Dev Jani. "RESEARCH NOTE: Tour Guides’ Perception for Sustainable Tourism." Tanzania Journal of Development Studies 19, no. 2 (December 22, 2021): 189–94. http://dx.doi.org/10.56279//gkfw6661.
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The aim of this study was to evaluate tour guides’ perception of tourism sustainability using triple bottom line dimensions of economic, environmental, and socio-cultural aspects as informed by Social Exchange Theory. A structured questionnaire was self-administered to tour guides around Mikumi National Park in Tanzania. Descriptive and mean comparison tests were performed with results indicating that tour guides perceive tourism to have positive economic and environmental impacts. However, surveyed tour guides thought that tourism in the area stimulated prevalence of bad behaviours like prostitution, alcoholism, and gambling. Furthermore, the results indicate that tour guides perceive tourism to increase imbalance and inequality in economic benefits. The results complement previous studies by capturing tour guides’ views as well as testing the Social Exchange Theory. Furthermore, the results offer insights to destination managers and policy makers on possible interventions in furthering holistic and sustainable destination management. Keywords: Tourism, Culture, Tour Guides, Tanzania, Perception, Impacts
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Leister, Wolfgang. "Strengthening Tourists’ Engagement in Guided Hiking and Trekking." Administrative Sciences 9, no. 2 (June 21, 2019): 45. http://dx.doi.org/10.3390/admsci9020045.
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Many providers in adventure travel promote organised hiking and trekking tours. Such guided tours shall be engaging for the tourists and evoke positive attitudes towards enjoying nature. We present the Trekking Engagement Profile as a tool to evaluate engagement factors of such guided tours, based on engagement research performed in a different domain, namely evaluating engagement in museums and science centres. This tool shall strengthen the guides’ soft skills and enable them to increase engagement during an ongoing arrangement. For instance, the Trekking Engagement Profile can be applied when tourists indicate that the quality of a guided tour is not entirely to their liking. We show the viability of using the Trekking Engagement Profile in a small study with guides and participants of trekking tours offered by the Norwegian Trekking Association. Further, we offer guidance and charts to promote its practical use.
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Ходякова, Наталия, Nataliya Khodyakova, Дмитрий Ходяков, and Dmitriy Khodyakov. "Role of the methodological component in the structure of the course training of guides and guide-interpreters (the preparation for the 2018 World Cup in Volgograd)." Universities for Tourism and Service Association Bulletin 10, no. 2 (June 15, 2016): 33–39. http://dx.doi.org/10.12737/19545.
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In connection with carrying out in 2018 of the activities of the world football Championship in several regions of
the Russian Federation there is a perceived need for additional training of a large number of guides, guides and
guides-interpreters. In the article based on modern scientific approaches and many years of practical experience,
the authors propose a new structure of the course content quality of training of specialists of excursion business. The
article discusses important differences in the training of the needed staff, on the one hand, in cities with experience
of international competitions and Championships – Olympic games and Universiades, and, on the other hand, in
cities where tourism business is seasonal e, which include the Volgograd. The article presents brief analysis of the
problems and difficulties encountered in the preparation and subsequent work of guides and guides-interpreters of
the Volgograd region. Special attention is paid to the insufficient competence of tour guides in the field of practice
of the excursion. In this context, the article provides an overview of tour guides requirements, contained in the normative legal acts on the basis of which there is competence of the guide – the guidelines of the tour. The authors
compare traditional (found in the literature) creative interpretations of the concept of «methodology of the tour».
As a significant component of the methodology for the conduct of excursions are the types of special methodical
knowledge of the guide and guide-interpreter, namely: psychological, pedagogical, vocational and applied, linguistic
knowledge and the practical skills: communicative, organizational and compensatory. The article specifies
requirements for teaching staff, conducting quality training courses guides and guide-interpreters, and procedural
characteristics of education.
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Purnomo, Danang, I. Putu Sudana, and I. GPB Sasrawan Mananda. "PENGARUH PENDIDIKAN DAN PELATIHAN TERHADAP KOMPETENSI SERTA DAMPAKNYA PADA KINERJA PRAMUWISATA BALI." Jurnal IPTA 4, no. 2 (December 19, 2016): 51. http://dx.doi.org/10.24843/ipta.2016.v04.i02.p11.
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This research aims to discuss about the influences of tour guides education and training towards competencies and the impact direct and indirect to performance. It is used mix combination between qualitative and quantitative research with concurrent embedded models. This research used data primary and secondary data. Data collected by observation, interview and spreading questionare to 99 tour guides. Analysis data used path analysis with a single path. The result of this research is education and training has positive and significant influence towards competencies Balinese tour guides with coefficient values 0,802. Competency has positive and significant influence towards performance Balinese tour guides with coefficient value 0,563. Education and training has positive and significant influence toward performance directly with coefficient value 0,279. Education and training through competencies has positive and significant influence toward performance indirectly with sum total coefficient value 0,731. Suggestions for academic expected to research reenacting with same model to verifying result of the study. The suggestion for stakeholder related tour guides profession is to increasing education and training programme of tour guides for increasing competencies and performance of Balinese tour guides.
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Lynch, Paul. "Mundane ideologies of (in)hospitality: A guided coach tour." Hospitality & Society 11, no. 2 (June 1, 2021): 113–36. http://dx.doi.org/10.1386/hosp_00037_1.
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This article explores impressions of welcome and non-welcome in relation to a guided day tour in mainland China. The study is contextualized with regard to hospitality as ethics and tourism as a stage where the struggle for hegemonic ideology occurs. It focuses upon the author’s cognitive and emotional reception of the guides’ narratives and explores the mundane ideologies of (in)hospitality present drawing upon analysis of autoethnographic notes captured through sociological impressionism. Elements of the narrative sustaining the (in)hospitality discourse are identified. The tour serves as an embodiment of national hospitality and the guide as an ideology refractor. Ideological hospitality is one of the conditioning elements embedded in the hospitality interaction. Consideration is given to how tours might be ‘rehumanized’ through a social justice and equity guiding philosophy and education. In so doing, the study contributes to discussion regarding the possibilities of a hospitable society.
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Satyarini, Ni Wayan Marsha. "Interaktif Virtual Tur Melalui Media Elektronik: Kualitas Pelayanan, Kepuasan Wisatawan, Word of Mouth dan Niat Untuk Berkunjung Kembali." EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis 10, no. 1 (January 17, 2022): 189–97. http://dx.doi.org/10.37676/ekombis.v10i1.1760.
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Starting with a walking tour which has the concept of traveling by walking around a destination to get to know the other side of the story which tourists rarely know, from museums, culinary delights, and other historical places. In early 2020, coronavirus hit the world. Indonesia implemented large-scale social restrictions (PSBB) that were imposed over the past few months, bringing tourism to a halt. On this situation, many walking tour organizers and tour guides use the latest innovation, namely interactive virtual tours. The purpose of this study is to investigate the role played by tour guides and service providers or interactive virtual tour organizers in providing services electronically which have an influence on the level of tourist satisfaction which is ultimately transmitted by word of mouth electronically and in the end they want for a revisit intention as visit in person. This study used a quantitative method with 210 respondents. The study used a Structural Equation Modeling (SEM) model using AMOS version 23.0 software.
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Satriani, Imani, and Qoute Nuraini Cahyaningrum. "Penyuluhan Komunikasi Non Verbal Pada Himpunan Pramuwisata Indonesia (HPI) Kabupaten Bogor." Jurnal Abdimas Adpi Sosial dan Humaniora 3, no. 4 (December 30, 2022): 415–23. http://dx.doi.org/10.47841/jsoshum.v3i4.263.
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Tourism in Bogor Regency always has its own charm for tourists. Tourism activities in Bogor close related with tourguide. Himpunan Pramuwisata Indonesia (HPI) Bogor is an organization who cope tour guides in Bogor Districts. Tour guide must have communication ability besides knowledge of tourist destination. Communication divided into verbal and non verbal communication. Verbal communication like oral and written communication. Non verbal communication like facial expression, gesture, dialect, etc. This Non Verbal Communication counseling is a part of community serices activity with title Public Speaking and Non Verbal Communication for Tourist Guide. This activity aims to optimize tour guide’s knowledge about nonverbal communication and to optimize tour guide’s knowledge about nonverbal communication and it impelementations in tourism activities. Methodes of this PKM implementation are lecture method, disscused and feedback collection method. The results of this community service activities including that HPI members become knowledgeable about non verbal communication in general. HPI members also become knowledeable about non verbal communication for tourism activities.
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Suryana, Marceilla. "Systematic Literature Review of Tour Guide Performance." Journal of Tourism Sustainability 2, no. 2 (August 4, 2022): 71–78. http://dx.doi.org/10.35313/jtospolban.v2i2.38.
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The performance of tour guides has come to the attention of many researchers, as part of the disclosure of the phenomenon of prestigious professions in the tourism industry. As an important part of the tourism cycle, the profession of a tour guide has a major influence on tourist behavior and the development of tourist destinations. Using the Systematic Literature Review approach, this article reviews previous research that has been published in reputable journals with various backgrounds of locations and phenomena. This literature review study has provided an overview of the factors supporting the performance of tour guides, namely in the aspects of soft-skills and hard-skills, in the form of communication, managerial skills and leadership. It also explained the impact of the performance of tour guides that have been found to be related to tourist satisfaction, tourist experience, behavior in the destination and the desire to revisit.