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1
Yu, Xin 1956. "Conceptualising and assessing intercultural competence of tour guides : an analysis of Australian guides of Chinese tour groups." Monash University, Dept. of Management, 2003. http://arrow.monash.edu.au/hdl/1959.1/5637.
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van, den Born Remco Willem. "Guidentity : A guided journey through identification; exploring the case of international tour guides." Thesis, Uppsala universitet, Institutionen för samhällsbyggnad och industriell teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-444605.
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Tour guides are often required to be a certain version of themselves while selling a particular state of mind to their guests. The job and its lifestyle suggest many influences on tour guides’ identities. Guiding involves working in an emotional environment, representing different groups simultaneously, wearing different ‘masks’ throughout a given working day, and living a unique lifestyle. By interviewing international guides leading active, multi-day, luxury trips, this study explores a broad range of factors that might influence their identity. It analyzed how their work context relates to their idea and sense of self, mainly as a tour guide but also what that means to their perceived place in the world as a person. The study found that the guides highly value the human connections in their job, and they have a strong sense of belonging to their co-leader community. They identify as separate from society by living a peculiar, dynamic, and challenging lifestyle, avoiding settling down. Moreover, they see themselves as socially competent, and they derive purpose and meaning from the job by assuming different roles that make a positive difference for the guests they encounter. The life satisfaction, self-esteem, and confidence that emerges is so gratifying that to a certain extent they forgive the unsustainable practices of their employer. However, the exposure to negative environmental impacts brings about many negative emotions, and even though they try, the minimal impact they individually have on reducing these impacts bothers them and negatively influences their well-being.
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Lan, Yi-Ping. "The evaluation on the international tour leader training program in Taiwan, R.O.C." Online version, 2000. http://www.uwstout.edu/lib/thesis/2000/2000lany.pdf.
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Aloudat, Areej Shabib. "The worldview of tour guides : a grounded theory study." Thesis, University of Bedfordshire, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.525969.
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This research study explores the worldview of tour guides and develops a framework on the lived world of knowledge, sensations and perceptions that constitute the professional and subjective realities of the guiding role. The research enquiry uses a qualitative approach, incorporting a grounded theory strategy, to explore this world and model its main dimensions. The data has been collected from tour guides in Jordan, using semi-structred individual/group interviews. Theoretical sampling has been a principle in collecting the data and a constant comparative methodology has been used to analyse the data and theorise the results. The research findings encompass three key domains in the life world of tour guides. Firstly the study focuses on tour guides as important observers of tourism performance at a destination arising from their day to day involvement with the tourism process and the implementation of itineraries that allow them valuable 'ground level' insights, not always available to managers more remote from the operational levels of tourism.
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Khornjamnong, Butsakorn. "Factors influencing the performance of tour guides in Thailand." Thesis, University of Bedfordshire, 2017. http://hdl.handle.net/10547/622542.
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The purpose of this study is to critically evaluate the performance of tour guides in Thailand and their impact on the tourist experience. The research objectives include a: review of the literature on service quality and tour guide performance; a survey of tourists’ expectations and satisfaction with tour guides in Thailand; a critical evaluation of tour operators’ and tourists’ perspectives on the variables that constitute a high standard of performance for tour guides; analysing how the performance of tour guides influences the experiences of foreign tourists; and understanding the attributes of tour guides that influence the satisfaction of foreign tourists. The sample in this research comprised 400 tourists in Thailand who were currently on or had previously been on a group package tour in Thailand within the past two years. The survey took place in 2014 between January 1 and July 31and was conducted in the cities of Bangkok and Chiang Mai. A convenience sampling technique was utilised, with respondents being requested to provide a range of demographic variables. Descriptive analyses of these variables were conducted to examine tourists’ demographic profiles in order to understand tourists’ characteristics and their behaviours. The results of the questionnaires were analysed using statistical methods including factor, regression and multivariate analyses. Based on the results, a tour guide service quality evaluating model (TGSQEM) was developed, composed of eight dimensions: reliability (informative); personal traits; empathy1 (service-oriented mind); assurance1 (knowledgeable); professionalism; attitude; assurance2 (able to generate an atmosphere of trust); and empathy. The results identified the various factors that affect tour guide performance whilst enhancing the understanding of the perceptions of tourists’ expectations of tour guide performance and associated service quality. Using quantifiable data, these were then calculated and plotted into a graph utilising the Important Performance Analysis (IPA) technique. This investigation of the variables that influence the service quality performance of tour guides in Thailand has subsequently been used to create a theoretical framework that can be utilized to enhance the service quality of tour guides and contribute to a more successful tourism industry in Thailand. The development of this model represents a furthering of the knowledge about the performance of tour guides and, whilst constituted in a specific cultural context, it is envisaged that it would have generic transferability to tour guiding elsewhere.
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Sharpe, Carlin R. "Top hat and cane show : gendered emotional labour in kayak guiding." Thesis, Lethbridge, Alta. : University of Lethbridge, Dept. of Sociology, c2012, 2012. http://hdl.handle.net/10133/3237.
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This thesis interrogates the intersections of gender and emotional labour in an exploratory study of guided kayak tours. The kayak tour is a socially produced location where guides hold the double role of entertainer and protector of their clients. The social space of the tour not only constructs and markets to particular clients (which impact guide-clients interactions), but also constructs particular gender locations for guides. Semi-structured, open-ended interviews were conducted to produce rich qualitative data, and were supplemented by fieldwork and examination of promotional materials. Guides’ stories offer detailed accounts of the emotional labour in which they engage as they produce a tour experience for clients. They also reveal the ways in which this labour is intertwined with their gender projects. As kayaking is unexamined within sociological literature, this thesis contributes to an understanding of the social world and furthers knowledge on the complexities of gender and emotional labour.viii, 112 leaves ; 29 cm
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Mahdavi, Zafarghandi Mahdi. "Iranian Female Tour Guides’ Perceptions of Working in the Tourism Industry." Thesis, Umeå universitet, Kulturgeografi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-125133.
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It is expected that tourism industry is one of the fields that can boost female employment and therefore, can help redress the balance and empower women in Iran. Equal opportunities in employment assist them for empowerment. Being a tour guide is one of these opportunities, although most jobs are created elsewhere, e.g. hotels and restaurants. But for this thesis, tour guides are important from two aspects: first, it is a challenging condition that you find out what you are capable of and second; it is not an extension of traditional domestic roles, and it is a new role for women in a male-dominated job market.This study aims to investigate how female tour guides perceive their roles in the tourism industry and the elements of these perceptions among their family, colleagues, and tourists who could serve empowering or disempowering.
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Papen, Uta. "Tour guides, textbooks and TV's : uses and meanings of literacy in Namibia." Thesis, King's College London (University of London), 2002. https://kclpure.kcl.ac.uk/portal/en/theses/tour-guides-textbooks-and-tvs--uses-and-meanings-of-literacy-in-namibia(fade0753-f924-4bbe-848b-5902b7fae59c).html.
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McGrath, Gemma M. "Tour guides as interpreters of archaeological sites : heritage tourism in Cusco, Peru." Thesis, University of Surrey, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.419982.
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Costa, Augusto Marcelo Alc?ntara. "Turismo e pobreza: percep??es dos guias de turismo, moradores e n?o moradores que trabalham na favela da Rocinha Rio de Janeiro." Universidade Federal do Rio Grande do Norte, 2013. http://repositorio.ufrn.br:8080/jspui/handle/123456789/18167.
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Previous issue date: 2013-12-03This project refers to a study somewhat controversial , as in focusing less recognized and valued hand, although the dynamics of tourism pass to take another view , you can not beforehand consider favorable or unfavorable . Analyzes the phenomenon related to conception or perception of poverty from tourism residents and non residents of the Favela of Rocinha in Rio de Janeiro tourist guides . It is a subject to an object of research somewhat controversial , but about which there is already an academic and scientific concern and deserves an investigator look. Fits as a qualitative study whose methodological procedure based on interviews and participant observation , and the geographic divisions chosen the Rocinha slum , for its expressiveness and for being a pioneer in this type of tourism , had to conducting fieldwork lasting six months, which was accompanied by at least four hours walking work of sixteen tour guides, eight residents and eight non- residents in the community, working for different travel agencies and tourism. End of each tour, all tour guides answered a semi-structured questionnaire, containing nineteen questions. Most respondents tour guides authorized record interview, which has made it possible to analyze the speech through spoken language. In tourism, foreign tourists are the main target, although rarely also count with the participation of domestic tourists. Notes that the relationship between poverty and slums, from the perceptions of tourist guides residents better reflects the reality of favela residents compared with non residents guides, since they fully know all the intricacies and better the difficulties they have endured and still go, when it comes to the issue of stigmatization respect, by which has suffered by Brazilian society, in relation to live in slums, and have your dwelling place as a tourist attraction. While presenting the social reality of Rocinha consistently during his work, the non residents guides worry about being as natural as possible with tourists as much as the locals show slum, in the same way they avoid authorize tourists to take compromising photos and that will expose the intimacy of community residents . Concludes that, while recognizing the importance of elevation to the rank of tourist attraction and its promising prospects, requires attention and priority, given the greater precariousness of the human condition in relation to the prime areas in which it operates tourism should be a vector of development, not a masking of reality
O presente projeto refere-se a um estudo um tanto controverso, na medida, em que focaliza um lado menos reconhecido e valorizado, embora a din?mica do turismo passe a ter outra visualiza??o, que n?o se pode de antem?o considerar favor?vel ou desfavor?vel. Analisa-se o fen?meno do turismo relacionado ? concep??o ou percep??o de pobreza partir dos guias de turismo moradores e n?o moradores da favela da Rocinha, no Rio de Janeiro. ? um assunto com objeto de pesquisa um tanto pol?mico, mas sobre o qual j? existe uma preocupa??o acad?mica e cient?fica e que merece um olhar investigador. Enquadra-se como estudo qualitativo, cujo procedimento metodol?gico baseado em entrevistas e observa??o participante, sendo o recorte geogr?fico escolhido a Favelada Rocinha, pela sua expressividade e por ser pioneira nessa modalidade de turismo, teve-se a realiza??o de trabalho de campo com dura??o de seis meses, onde acompanhou-se por no m?nimo quatro horas a p? o trabalho de dezesseis guias de turismo, sendo oito moradores e oito n?o moradores pela comunidade, que trabalham para diferentes ag?ncias de viagens e turismo. Ao final de cada tour, todos os guias de turismo responderam a um question?rio semiestruturado, contendo dezenove perguntas. A maioria dos guias de turismo entrevistados autorizou gravar entrevista, fato que possibilitou fazer uma an?lise do discurso atrav?s da linguagem falada. Neste turismo, os turistas estrangeiros s?o o alvo principal, embora, tamb?m conte raramente, com a participa??o de turistas nacionais. Constata que, a rela??o entre favela e pobreza, a partir das percep??es de guias de turismo moradores reflete melhor a realidade da favela comparado com guias n?o moradores, uma vez que eles conhecem inteiramente todos os meandros e melhor as dificuldades por que passaram e ainda passam, no que diz repeito ? quest?o da estigmatiza??o pela qual vem sofrendo pela sociedade brasileira, em rela??o a viver na favela, al?m de terem o seu lugar de moradia como atra??o tur?stica. Ainda que apresentem a realidade social da Rocinha de modo coerente durante seu trabalho, os guias n?o moradores preocupam-se em ser o mais natural poss?vel com os turistas, tanto quanto os moradores ao mostrar a favela, do mesmo modo em que evitam autorizarem os turistas a tirarem fotos comprometedoras e que venham expor a intimidade dos moradores da comunidade. Conclui que, apesar de reconhecer a relev?ncia de eleva??o ? categoria de atra??o tur?stica e suas promissoras perspectivas, requer aten??o e prioridade, em face da maior precariza??o da condi??o humana, em rela??o ?s ?reas nobres em que est? inserida devendo o turismo ser um vetor de desenvolvimento, n?o um mascaramento da realidade
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Wang, Xiaoyang. "Chinese professional tour guides' perceptions of roles and the challenges to fulfill their roles on tour guiding Chinese visitors in Southern California." Thesis, California State University, Long Beach, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1523198.
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The purpose of this grounded theory study was to discover the roles and challenges perceived by Chinese professional tour guides who guide Chinese visitors in Southern California. Using semi-structured interviews, this study shares the insightful guiding experiences that have revealed the working condition of Chinese professional tour guides in the United States is not promising.
Ten Chinese professional tour guides from varied backgrounds and experience levels were interviewed for this study. These guides shared their perceptions of roles, challenges, how they get into this profession, and ideas of the future development of Chinese in-bound tourism to the United States.
Based upon the recommendations from the guides, the researcher created a Market Supervision and Control System to address the various problems discovered from this study. And future studies could be finding practical methods to solve those problems, and other countries' tour guides' perception of roles and challenges for working in foreign countries.
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Terrell, Robert Vern Liu Tsai Lu. "TOURBOT a research and product design study applying human robot interaction and universal design principles to the development of a tour guide robot /." Auburn, Ala, 2009. http://hdl.handle.net/10415/1732.
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Oschell, Christine Marie. "The development and testing of a relational model of competence in the context of nature-based tourism." Diss., [Missoula, Mont.] : The University of Montana, 2009. http://etd.lib.umt.edu/theses/available/etd-10122009-105806.
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Hounnaklang, Suwanchai. "Expectations and satisfaction with tour guides' performance : an evaluative comparison between Thailand and the UK." Thesis, Nottingham Trent University, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.393521.
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Real, Laura A., and Laura A. Real. "Development of youth leadership life skills of Texas youth as San Antonio Livestock Exposition school tour guides." Texas A&M University, 2004. http://hdl.handle.net/1969.1/1332.
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Many youth organizations, including 4-H, FFA, and Family, Career, and
Community Leaders of America (FCCLA), offer countless opportunities for their
members to learn and further develop leadership life skills that are important in
becoming contributing members of society as adults. The purpose of this study was to
determine if Texas 4-H, FFA, and FCCLA members were developing leadership life
skills as school tour guides at the San Antonio Livestock Exposition. Additionally,
demographic characteristics were evaluated to determine which of these characteristics
affected leadership life skills development. Demographic characteristics evaluated
included gender, age, ethnicity, youth organization membership, years of membership,
years of experience as a school tour guide, and previous leadership skills training.
The target population was Texas 4-H, FFA, and FCCLA members who served as
school tour guides at the San Antonio Livestock Exposition. School tour guides referred
to the 4-H, FFA, FCCLA members who imparted their personal knowledge of
agriculture to elementary-aged students from San Antonio and surrounding area schools
that requested an educational tour at the San Antonio Livestock Exposition.
There were 1,691 school tour guides on the days of February 9, 10, 11, 12, 13,
17, and 18, 2004. All school tour guides returning for the afternoon exit-meeting during
the 2004 San Antonio Livestock Exposition were asked to complete the questionnaire.
The questionnaire was a 28-item survey instrument that was based on the scales:
Working with Groups, Understanding Self, Communicating, Making Decisions, and
Leadership.
Conclusions showed school tour guides had developed leadership life skills. The
most influential demographic characteristics were gender, previous leadership
experiences, and ethnicity. Females and those participants who had had previous
leadership experiences had stronger perceptions of their leadership life skills. In
addition, African Americans, Asian Americans, Hispanics, and Anglos all had stronger
perceptions of their leadership life skills when compared to Native Americans.
As a result of this study, the researcher recommends that youth should be
encouraged to participate as school tour guides at the San Antonio Livestock Exposition.
School tour guides had developed leadership life skills. In addition, youth should also be
encouraged to participate in other leadership-development activities through other
programs to further develop and enhance their leadership life skills.
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Kao, Chung-yao. "The design, development and validation of a specific purpose test of English for Taiwanese tour guides." Thesis, University of Edinburgh, 2001. http://hdl.handle.net/1842/23068.
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The aim of this thesis is the design, development and validation of a specific purpose test of English for Taiwanese tour guides (TG Test) on a trial basis. The existing TG test is a general proficiency test, and has a number of drawbacks with reference to the measurement of language use ability as a tour guide at work. The reasons for the use of a specific purpose test is that (1) performance varies according to the language use contexts, (2) a specific purpose test is clearer about the language use domain of interest, i.e., how Taiwanese use English as tour guides in their work, and (3) test performance is interpreted from the perspective of the test user. Central to testing language for specific purposes (LSP) is the notion that test content and test methods are derived from an analysis of a specific language use domain. Task authenticity, directness in test method, and criterion-referencing in terms of interpreting test performance are related to the LSP test design and development. Analysis of language use contexts and the workplace is a critical feature in the LSP test design. Collaboration with field experts is important in LSP test development. Test validation concerns the process of gathering evidence in support of the claim that the test measures the abilities it proposes for a given test purpose. Validity is viewed as a unitary concept (Messick, 1989). Validity inquiry includes collecting evidence of test interpretation, as well as examining the consequences of the test interpretation and test use. Messick's "facets of validity inquiry" will be the framework for the TG test validation. Preliminary results showed that the new TG test was empirically valid and broadly acceptable to the test users.
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Wagner, Jens. "Guides of the Falu Mine : Perceptions of Differences and Similarities onDomestic and International Visitors." Thesis, Högskolan Dalarna, Turismvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:du-11688.
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Industrial heritage tourism has been in focus for many academic studies and tourism is an alternative developmental tool for mines and contributes to their economic success. This thesis is about the Falu Mine in Dalarna, Sweden, which has World Heritage status since 2001 and is one of the biggest attractions in the region. Its history and cultural importance are reasons for the importance of preserving the heritage. The Falu Mine is under the management of the Great Copper Mountain Trust and one of their ambitions is to ensure the continuous popularity among domestic and international visitors. In order to gain a better understanding of the visitors and to find strategies to improve performance, a visitor survey has been conducted in the summer of 2011. It is the authors believe that the guides of the Falu Mine have the best available insight and that their perceptions help to add to the understanding about the visitors. Therefore, this thesis aims to explore the perceptions of the guides about their visitors, to investigate how the perceptions correspond to the statistical results and to study if there are any differences between domestic and international visitors. The mixed methods approach will increase the depth and accuracy of the results, by linking qualitative with quantitative data. The results show that differences between domestic and international visitors exist, both proven by interviews with the guides and the visitor survey. These differences occur in the factors, such as level of education of the visitors, group size and number of children in the group, knowledge of the visitors prior to and after the visit, sources of information and the fulfillment of the visitor expectations. The perceptions emphasize how these differences impact the guided tours. The guides of the Falu Mine have to be aware of those differences in order to adjust the tour accordingly, as well as the management of the Falu Mine can use this knowledge in order to identify strategies for improving performance.
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Duthie, Lesley. "What it means to be a docent : narratives of art gallery experiences." Thesis, University of British Columbia, 1990. http://hdl.handle.net/2429/29670.
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It is widely acknowledged that without volunteer guides, or docents, most museums and galleries would find it impossible to offer education programmes as they are known today. Docents work in the critical interface between visitors and works of art, yet often they are viewed as being passive, and often ineffective, transmitters of the gallery's educational message. The literature on gallery education emphasizes docent "management", or the methods used to recruit, train, and supervise docents. But gallery staff must consider the docent’s beliefs, values, and viewpoints about art, and about education, for improvement of education programmes to occur.
This study describes, and analyzes, the docent’s perspective of gallery education programmes, and the extent to which docents are actively engaged in the ongoing process of learning to help others learn. In order to obtain their perspective, six docents in two art galleries were engaged in long, semi-structured, and repeated interviews. These interviews were audiotaped and transcribed. Categories derived from the teacher's practical knowledge, such as subject, curriculum, instruction, self, and milieu, were used as a framework to describe and analyze the docent's practical knowledge. It was found that though the docents did indeed hold a coherent body of knowledge that originates in their practice, their theoretical knowledge of art was often an inadequate base on which to build an interpretation of the gallery's exhibitions. Differences were found in the educational goals of the gallery, and between the institution, and the docent’s educational values and purposes.
Educators need to be aware or the shifting, complex, and sometimes paradoxical nature of the docent’s role. The docent’s perspective must be considered in the successful planning and implementation of education programmes.Education, Faculty of
Curriculum and Pedagogy (EDCP), Department of
Graduate
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Gray, Troy Hafertepe Kenneth. "Honor, not sainthood interpreting scandals and personal flaws in presidential homes, museums and libraries /." Waco, Tex. : Baylor University, 2009. http://hdl.handle.net/2104/5315.
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Xu, Ming. "Les interactions entre le tourisme et le développement durable à la lumière de l’analyse des guides touristiques. : Etude de cas en Chine." Thesis, Corte, 2015. http://www.theses.fr/2015CORT0004/document.
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Le tourisme est un secteur économique en plein développement et tend à intégrer, dans ses stratégies, la durabilité des sites. Le développement durable, visant l’amélioration de la qualité de vie de tous sans provoquer de résultats écologiques et socioculturels indésirables, pénètre peu à peu les sites touristiques. Or, les visites touristiques font intervenir un acteur clé, le guide touristique. Personne assurant le contact entre l’offre et la demande, il occupe une fonction essentielle pour assurer l’avancée du tourisme dans une direction durable. Face à l’absence de recherche en ce domaine, nous avons choisi d’axer la nôtre sur cette problématique, à travers une étude de cas en Chine. Trois objectifs de recherche ont alors été identifiés : comprendre le développement durable et les relations que celui-ci noue avec le tourisme ; explorer les rôles et les responsabilités des guides touristiques et leurs implications dans la promotion de la durabilité ; examiner les raisons pour lesquelles les guides touristiques exercent concrètement leurs fonctions en vue de soutenir le développement du tourisme durable. Suite à la revue de littérature et à l’application de la triangulation des méthodes dans cette thèse - les entretiens, l’observation participante et l’enquête par questionnaire -, nous recommandons d’orienter les pratiques de l’industrie touristique vers un développement sain et durable, en les hiérarchisant : 1) Perfectionner la certification, améliorer la formation, accroître le contrôle des guides touristiques ; 2) Promouvoir les fonctions de la Guilde des guides touristiques ; 3) Améliorer les conditions de travail des guides et renforcer l’éducation au développement durable auprès de tous les acteurs de cette industrieTourism is a booming economic sector that tends to incorporate the sustainable sites into its strategies. Sustainable development, which in the strategy to improve the quality of life for all without causing adverse environmental and socio-cultural outcome, gradually come into sight. However, the tour guide plays a key role in the tourism industry. As a person who assures the contact between supply and demand, it has an essential function for the advancement of tourism in a sustainable direction. Given the absence of research in this area, we chose to focus ours on this issue based on a case study in China. Three research objectives were then identified: Understanding Sustainable Development and the relationships with tourism; exploring the roles and responsibilities of tour guides and their involvement in promoting sustainability; examining why the tour guides actually exercise their functions in order to support the development of sustainable tourism. After the literature review and application of triangulation methods in this thesis - interviews, participant observation and questionnaire survey -, we recommend to orient the practices in the tourism industry towards a healthy and sustainable development in a hierarchical structure: (1) Ameliorate the certification, optimize the training program, strengthen the control of tourist guides; (2) Promote the functions of the Guild of tour guides; (3) Improve the working conditions of guides and reinforce the education for sustainable development in this industry
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Bobinski, Clifton T. "The effectiveness of training river guides as an alternative interpretive approach in the New River Gorge." Thesis, Virginia Polytechnic Institute and State University, 1985. http://hdl.handle.net/10919/90916.
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The effectiveness of a guide training program was evaluated as a means of providing interpretive services to commercial boaters at the New River Gorge National River. Commercial river guides attended a National Park Service sponsored training program which provided accurate information and education concerning natural and cultural history of the New River, the national significance of the New River Gorge National River, the history and purpose of the National Park Service, and information and services available at the visitor centers. The emphasis of the training session was to increase the river guides’ knowledge base and to encourage their interpretive presentation of this information to their customers.
Customers of a commercial outfitter were administered a questionnaire before and after the guide training program. Significant differences in the amount of interpretation guides presented on the river, the amount of knowledge customers acquired during the trip, and the customers' overall trip rating were noted by empirical testing. Increases in the means of all three outcome variables occurred following guide training. Customers’ intentions to visit a New River Gorge Visitor Center did not significantly change following guide training. The validity and reliability of the instrument is discussed as well as potential biases and constraints of the study. Implications for management and further research are also discussed.M.S.
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Wolens, Sylvia E. (Sylvia Elaine). "The Effects of a Short-Term Videotape Training Program for Guides Conducting Older Adults on Tours in Public Spaces." Thesis, North Texas State University, 1985. https://digital.library.unt.edu/ark:/67531/metadc331875/.
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The problem of this study was a test of a specific videotape designed to influence the actions of tour guides for older adult groups. The purposes of the study were to observe guide performances and older adult responses before and after training in techniques for sharing information with older adults in public spaces. The hypotheses were tested. 1) Guides after training would exhibit significant differences in behaviors of pointing, repeating, pausing, questioning, conversing, facing art when talking, talking inaudibly, pacing rapidly. 2) Older adult drop-outs would decrease on tours with especially trained guides.
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Montes, Valéria Alves. "Saberes profissionais do guia de turismo: passeios turísticos em perspectiva etnográfica." Faculdade de Educação, 2013. http://repositorio.ufba.br/ri/handle/ri/15185.
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A presente tese tem como objeto de estudo o processo de mobilização e recontextualização dos saberes profissionais do Guia de Turismo em situação de trabalho. Busca compreender como os guias de turismo mobilizam seus saberes e os recontextualizam na prática profissional e quais significados associam a tais conhecimentos. A pesquisa realiza-se mediante uma abordagem qualitativa utilizando o método etnográfico que possibilita a análise e a compreensão dos acontecimentos, das práticas, das situações de imprevistos em passeios turísticos e em traslados no aeroporto. Os sujeitos da pesquisa são guias de turismo com classificação em Guia de Turismo Regional que atuam no Estado de Alagoas, devidamente cadastrados pelo Instituto Brasileiro de Turismo – EMBRATUR, nos termos da Lei no. 8623, de 28 de janeiro de 1993. Para a realização da pesquisa são utilizados os dispositivos entrevista aberta e observação participante. Para o desenvolvimento deste estudo utilizam-se as categorias teóricas sobre recontextualização do conhecimento, reflexividade e saber profissional através de diversos olhares. Os resultados obtidos evidenciam que em contexto de trabalho os guias de turismo mobilizam e recontextualizam três saberes fundamentais: Saber turístico; Saber comunicacional; Saber vender e negociar (comercializar).
ABSTRACT The object of this thesis is the process of mobilization and recontextualization of professional knowledge of Tourist Guides at a work situation. It aims to understand how tour guides mobilize their knowledge and recontextualizeitin professional practice and also aimed to understand which meanings a re associated with such knowledge.The research was developed through a qualitative approach using the ethnographic method that enables the analysis and understanding of events, practices, unexpected situations during tours and transfers from the airport. T he subjects of this research were tour guides with Regional Tourist Guide Classification, operating in the State of Alagoas, Brazil, fully registered by the Brazilian Institute of Tourism - EMBRATUR, under the Law no. 8623, created on January 28, 1993.In o rder to have the research developed, some techniques, such as open interviews and participant observation were used. To produce the results, several techniques were used, such as the theoretical categories of recontextualization of knowledge, reflexivity a nd professional knowledge through various views.The results showed that in their workplace, tour guides mobilize and recontextualize three fundamental types of knowledge: Tourist knowledge; Communication knowledge; Sell and Trade know - how (marketing).
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Коваленко, Олександр Вікторович, and Oleksandr Viktorovych Kovalenko. "Про підготовку гідів-екскурсоводів у Сумському регіоні." ГО «Київська наукова організація педагогіки та психології», 2019. http://repository.sspu.edu.ua/handle/123456789/8292.
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В даній роботі автором висвітлено проблеми розробки та впровадження спеціалізованих курсів підготовки гідів-екскурсоводів. Після закінчення таких курсів слухачам видається свідоцтво.
Зазначено, що курси було розроблено для тих, хто любить і цікавиться історією, культурною спадщиною, природними особливостями Сумщини та Слобожанщини, товариський, готовий до розширення свого кругозору, безперервного поповнення і вдосконалення своїх знань, має базову вищу або середньо-спеціальну освіту і хотів би отримати нову професію, яка може стати джерелом як основних доходів, так і додаткових, дозволяючи поєднувати при цьому улюблене захоплення з роботою.In this work the author highlights the problems of development and implementation of specialized training courses for guides-guides. Upon completion of such courses, students are issued a certificate. It is noted that the courses were designed for those who love and are interested in history, cultural heritage, natural features of Sumy and Slobozhanshchyna, are sociable, ready to expand their horizons, continuously refine and improve their knowledge, have basic higher or secondary education and wanted get a new profession that can be a source of both basic income and additional income, while combining your favorite hobbies with work.
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Vitório, Luciana de Souza. "Turismo de base comunitária : análise quanto às interferências do turismo de pesca no Baixo Rio Branco, Roraima, Brasil." reponame:Repositório Institucional da UCS, 2014. https://repositorio.ucs.br/handle/11338/1076.
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A região do baixo rio Branco está localizada ao sul do município de Caracaraí, no estado de Roraima, onde há mais de uma década vem se desenvolvendo atividades de turismo de pesca, dentro da Área de Proteção Ambiental (APA) Xeriuini. A vila Terra Preta está inserida nesta APA e tem seus moradores contratados para trabalharem como guias de pesca na atividade turística. Este estudo tem como objetivos: identificar o perfil dos moradores da comunidade de Vila Terra Preta; avaliar qual o estágio de desenvolvimento da atividade de turismo de pesca praticada na região do Baixo Rio Branco; identificar as interferências causadas pela atividade de turismo de pesca que afetam as condições de vida dos residentes da Vila Terra Preta; analisar a receptividade e o envolvimento dos autóctones em relação às atividades desenvolvidas pelos operadores de turismo na região. Fez-se uso de questionário como instrumento de pesquisa exploratória com abordagem quantitativa e qualitativa, chegando a resultados que mostram interferências positivas quanto à geração de empregos e complemento de renda, mesmo que esses postos de trabalhos sejam temporários. Mas, por outro lado interferências prejudiciais à população de peixes devido aos equipamentos usados por turistas/pescadores, percebidas por alguns moradores. Também o turismo não tem contribuído para melhorias na infraestrutura da comunidade e em relação à gestão os entrevistados consideram-se excluídos dos processos de decisão e participação na organização da atividade turística.Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2015-11-27T17:23:22Z No. of bitstreams: 1 Dissertacao Luciana de Souza Vitório.pdf: 6543086 bytes, checksum: 3442d27d6c966d7514f071dbcca37c02 (MD5)
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The region of the lower Rio Branco is located south of the city of Caracaraí in the state of Roraima, where for more than a decade has been developing fishing tourism activities within the Environmental Protection Area (EPA) Xeriuini. The Vila Terra Preta is inserted in this EPA and its residents have hired to work as fishing guides in tourist activity. This study aims to: identify the profile of the residents of the Vila Terra Preta; assess what stage of development of the activity of fishing tourism practiced in the Lower Rio Branco region; identify the interference caused by the activity of fishing tourism that affect the living conditions of the residents of Vila Terra Preta; analyze the responsiveness and involvement of indigenous in relation to activities undertaken by tourism operators in the region. Made use of a questionnaire as a tool for exploratory research with quantitative and qualitative approach, achieving results that show positive interference as the generation of jobs and income supplement, even if those jobs are temporary jobs. But, on the other hand harmful interference to fish population due to the equipment used by tourists/fishermen, perceived by some locals. Also tourism has not contributed to improvements in community infrastructure and the management respondents consider themselves excluded from decision- making and participation in the organization of tourism.
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Bruce, Carrie M. "Facilitating participation in adults with and without vision loss by supporting exhibit motivations through real-time descriptive mediation." Diss., Georgia Institute of Technology, 2014. http://hdl.handle.net/1853/51832.
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Design and evaluation of real-time descriptive mediation (RTDM) for live aquarium exhibits was proposed to support the participation of visitors with and without vision loss. RTDM was developed to address learning, entertainment, restorative, and social motivations. Data was collected during a lab study with adults to get feedback about the RTDM and compare it to traditional docent presentations and audio tours. Findings show that the RTDM made it possible for participants to address their exhibit motivations and led to specific personal and social aspects of participation. A majority of participants with and without vision loss reported that the RTDM was supportive of their motivations and perceived it to be more effective at supporting learning, social, and restoration motivations compared to audio tour and docent mediation. The main contributions of this work are in: 1) developing evidence-based information design criteria for mediation at live animal exhibits; 2) demonstrating that mediation designed to support exhibit motivations can facilitate participation in adults with and without vision loss; and 3) validating participation as a design goal.
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Fish, Jesse O. "Robotic Tour Guide Platform." Case Western Reserve University School of Graduate Studies / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=case1342039873.
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Carrillo, Brendali, Carla Barbieri, Whitney Knollenberg, and Michael B. Edwards. "The stress from my tour leading job: Differences between genders." Elsevier Ltd, 2020. http://hdl.handle.net/10757/656727.
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.This study compared job stressors between female and male Tour Leaders (TLs) operating in South America, mainly Peru and Bolivia. In 2017, 82 TLs were surveyed about their level of stress on 30 items representing four sources of job stress: job roles, nature of the job, tourists’ attitudes and behaviors, and external factors. Statistical tests determined that female TLs perceive higher levels of stress from sexual harassment, natural disasters, facilitating the tourists-locals interaction, having limited free time during trips and constant packing/unpacking. Male TLs reported higher levels of stress when tourists supersede their authority. These results indicate the need to amend policy and managerial guidelines to increase gender equity in the tour leading profession.
Revisión por pares
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DIAS, ANDRÉ LUIZ DE FREITAS. "A GUIDED TOUR THROUGH MURILO MENDES GEOGRAPHICAL LETTERS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2012. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=30158@1.
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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIROCOORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR
PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO
Partindo das práticas de escrita dos livros de viagem, propomos investigar os procedimentos encenados por Murilo Mendes em Carta Geográfica e, de modo concomitante, investir sobre as estratégias do poeta, no desenho dos mapas e cartas, diante do deslocamento de textos e suas relações com o corpo da obra. Entre os problemas colocados, ao lidarmos com a Carta Geográfica, temos o seu caráter de incompletude e imperfeição - no sentido português de inacabado, como indica Luciana Stegagno Picchio, em comentário nas notas e variantes da edição da poesia completa e prosa. Picchio afirma, ainda, que esta Carta Geográfica ficará como livro de recortes, de apontamentos, de sobras; o que, de imediato, renova o interesse pelo livro, por indicar estratégias de colagens e roteiros, tão caros a Murilo Mendes. Seguimos o significativo interesse pela obra em prosa do poeta, que é justificado, não sem razão, por conta da feição memorialista desses textos. Há uma proliferação de leituras amparadas por teorias do arquivo e das escritas de si; no entanto pretendemos, aqui, ler a Carta Geográfica como cartografia de desejos, compondo estratégias de navegação que, de certo modo, irão supor-se como garrafas de intertextos lançadas ao mar nas dinâmicas das visitas guiadas.
From the perspective of travel writing, we propose to investigate the procedures used by Murilo Mendes in Carta Geográfica (Geographic Letter), and along with this, study the strategies of the poet, his drawings of maps and letters, regarding the displacement of texts and their relations with the body of the work. Amongst other issues, when dealing with Carta Geográfica, we have to deal with its incompleteness and imperfections - in the Portuguese sense of inacabado/unfinished, as observed by Luciana Stegagno Picchio, in a comment to the notes and variants of the edition of his complete poetry and prose. Picchio also says that Carta geográfica will remain as a scrapbook, a book of notes and leftovers. An immediate effect of this is to renew interest for this book, because it indicates that collage and scripts were used as strategies, procedures so dear to Murilo Mendes. A significant interest for his work in prose can be explained by the memorialist character of these texts. Many readings have been made based on archive theories and self writings; however, our intention is to read Carta Geográfica as a cartography of desires, using navigation strategies that should, in a way, function as intertextual messages in bottles which are thrown out to the sea during the dynamics of guided tours.
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Chao, Li-Lien, and 趙麗蓮. "System Usability Analysis of Mobile Tour Guides." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/72313697846858305815.
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碩士高雄餐旅學院
旅遊管理研究所在職專班
97
The aim of this research is to design a GUI (Graphical User Interface) of Mobile Tour Guides prototyping system and to verify the usability. GUI design adopted the concept of Information Landscape and Topology based on the interaction (information, space, and users), the nodes (tourist attractions information), and the relationship between nodes. According to the concepts mentioned above, we designed a GUI of the prototyping system and investigate the System Usability. This analysis adopts two factors factorial design, i.e., 2 (higher and lower 3C electronic devices user’s experience) x 2 (mobile device with touch screen and without touch screen). Participants were required to conduct interaction tasks of the Mobile Tour Guides prototyping system. After the experiment, participants were asked to fill out the questionnaires of System Usability Scale (SUS) and NASA-Task Load Index (TLX). The results revealed that: (1) In all respects, 80% participants stated that this GUI is easy to understand and use. (2) When female participants were required to conduct the interface tasks of mobile system, they have much more senses of frustration and obstacle than male participants do. (3) Participants who hold mobile device with touch screen will spend much more energy in learning this interface system and feel more frustrated than who hold mobile without touch screen. (4) Participants with higher 3C electronic devices user experience not only get the whole concept of the system, but have higher operating efficiency. (5) However, no significant differences are found for the interaction between two factors (higher / lower user’s experience and mobile device with / without touch screen).
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Wu, Tai-ting, and 吳代婷. "Applying Neutralization Theory to Discuss the Deviant Behavior of Tour Guides─ A Case of Tour Guide, Jane, Bulling Tourists." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/05977935195100292888.
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碩士國立高雄餐旅大學
旅遊管理研究所
99
During the past one year, there are several serious travel disputes, the so called “bulling of tour guide”, leading to tourists dissatisfaction and complaints as well as damaging the destination images. Tour guide, as a first line of tourism service industry, should be paid more attention on his/her professional ethics and behaviors. According to Techniques of Neutralization, the research aims to understand how tour guide rationalizes his/her deviant behavior enabling drifts between legal and illegal. Moreover, exploring and analyzing the process of neutralization would make it possible to confirm the relationships among ethical emotions, cognitions and behavioral intentions. This research discovers Techniques of Neutralization used by the tour guide mainly thanks to video transcripts of tour guides abusing tourists. Through case study approach, a qualitative research design is adopted to gather typical and representative information related to bulling incidents of tour guides. Data are analyzed in Template Analysis Style by identifying techniques according to Neutralization Theory. The information collected makes it easier for researchers interesting in issues of professional ethics and deviant behaviors to have better understandings how neutralization works. In addition, it gives government officials in the tourism-related sector some advices to deal with and avoid deviant behaviors of tour guides by emphasizing that there is no excuse for service code of conduct non-compliance. The value of this research lies in its analysis and results. The research focuses on the professional ethics and discovers two new techniques in the case. These help us realizing the role-conflict results in ethic dilemma and furthermore the deviant behaviors.
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Liang, Chin-Yung, and 梁經庸. "Analysis on the Pre-service Training and Practice of Taiwan Tour Guides — Mandarin Chinese Tour Guide as An Example." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/9wzywh.
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碩士健行科技大學
國際企業經營系碩士在職專班
105
In 2008, the Republic of China signed the Travel Agreement for Mainland Residents Traveling to Taiwan with China, opening tourism to the people of Mainland China to travel directly to Taiwan. As of now, eight years have passed and there has been a recorded total number of 15,762,203 people having visited Taiwan as at the end of 2015. As a response to Mainland tourists traveling to Taiwan, the number of Mandarin-speaking tour guides has increased from 4,951 since 2008 to 59,768 as of now. The training department engaged by the Tourism Bureau of the Ministry of Transportation and Communications of the ROC has carried out relevant training courses for mandarin-speaking tour guides, which offers two weeks of professional pre-employment training for a total of 98 hours to teach basic knowledge relating to tour guiding. After receiving certification upon qualifying an oral examination at the end of the course, professional practice may then be conducted. However, it has been found after actual practice that other than introducing travel destinations, other various knowledge and skills are also required to successfully lead a tour group. Therefore, the problem in the lack of training is evident as a result of such competency gap between pre-employment training and beginning actual practice. This study adopts a qualitative approach to interview a total of ten subjects, including the heads of travel agencies in the industry still receiving Chinese tour groups as well as experienced tour guides engaged in the business online. This study attempts to understand the competency gap between pre-employment training offered by the Tourism Bureau and practical demands for tour guides, and solutions are also proposed as reference for relevant units. This study has found that tour guides require other relevant skills in addition to receiving pre-employment training courses on the basic introduction to travel destinations and the culture and customs in Taiwan: 1.Including outdoor training courses in addition to indoor lectures mainly to simulate actual practice. Trainees can also conduct study groups to interact and learn from each other. 2.Inviting practicing tour guides or tour guides engaged in the business online to give lectures, allowing for the students to gain practical experience. 3.Sales involved in tour guiding is inevitable, appropriate inclusion of training courses to sales in tour guiding may create four-win situations (customer satisfaction, tour guide earning, company profit, increase in national tourism output value). 4.Tour guiding is a business of providing service to people, problems will arise as long as there is human interaction, therefore, improving the tour guides’ EQ and for them to learn to deal with different unexpected events will facilitate completing the whole itinerary successfully. 5.In order to provide comprehensive services to tourists visiting Taiwan and improving tourist satisfaction levels, tour guides should build and cultivate professional skills with a healthy attitude, seek the right experienced mentor to act as guidance, as well as learning and progressing at all times.
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Lin, Hsin-Yi, and 林心怡. "A Study on Environmental Attitudes of Tour Guides." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/15073362340711239021.
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碩士國立高雄師範大學
環境教育研究所
96
The natural environment represents the main resource for many tourism destinations and tourists are increasingly interested in spending their vacation in unpolluted natural area. Consequently, resource conservation is under increased pressure to implement ecologically sustainable practices. Tourist activities impact directly and indirectly on ecosystems. There are facts include Environmental degradation and weak incentives for value-added investment. Tour guide plays an important role to mediate the contact between the tourist and the environment. Various advantages and disadvantages are associated with tour guides as conduits of persuasive interpretation. More than 400 face-to-face questionnaires were released to tour guides over 18 years old. 248 out of the 400 face-to-face questionnaires were effectively collected with a successful rate of 62%. With the other 120 internet questionnaires added, the total number of acceptable questionnaires was then 328. Results from the survey of 328 tour guides indicate that attitude toward the environmental responsibility in the daily lives and the work distinct groups with respect to psychographic, behavioural and socio-demographic personal characteristics. It was also identified that education, professional training and years of work experience. Based on the findings of this study, some of tour guides have positive attitude and emphasize the locus of control about responsibility and the pluralistic value of nature, but others focus more on culture, education, compensation and laws. This reveals a critical situation that although the tour guides’ performance in knowledge and attitude seemed to be positive to the environment, these could not be linked to the actions due to the limitations of reality.
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Chen, Chun-Yu, and 陳群育. "Scale Development of Work Stress for Tour Guides." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/13660341886232316766.
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碩士銘傳大學
觀光事業學系碩士在職專班
100
The purpose of this study is to design a conceptually grounded, psychometric sound instrument to measure work stress for the tour guides. To achieve this goal, both rigorous qualitative and quantitative research methods were launched to construct this scale. To build the reliability and the validity of the scale, the data collection of this study was divided into two axes. First of all, the initial dimensions of the work stress for tour guides were excavated based on the historical literature and the semi-structured depth interviews with 10 practicing and practiced tour guides. On the other hand, 2 extra experts were also interviewed for advanced verifying purpose. After the content analysis through the results of the interviews, the pre-test questionnaire was developed. In the quantitative part, 100 samples were collected for implementing the pre-test. The formal questionnaire was built through the dimension purification process using exploratory factor analysis. Afterwards, 203 examples were obtained to establish the stability of this scale by confirmatory factor analysis. Based on the findings of this study, eight dimensions of the work stress of the practicing tour guides were derived as “risk in practicing environment”, “uncertainty of career development”, “working hours loading”, “performance burden from travel agency”, “marketing capabilities of shopping business”, "family support", “relationship with the driver within the task forces,” and “tourists relationship”. In order to ensure the quality of tourism service, this study proposed the tourism authority and travel agents could implement the scale to measure tour guides for adjust the work stress of tour guides, or even make it as an early warning management instrument. In addition, this study also provides important management implications and recommendations for follow-up studies.
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Hu, Wei. "Tour Guides and Sustainable Development: the Case of Hainan, China." Thesis, 2007. http://hdl.handle.net/10012/2732.
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Tour guides are one of the most visible players in tourism but little scholarly attention has been given to the links that tour guides may have with sustainable development. This study addresses the gap by promoting an understanding of how tour guides can assist in moving tourism in a sustainable direction. Sustainable development is expected to improve the quality of life for all people without causing undesirable ecological and socio-cultural outcomes. As a central agent in the entire tourism system, tour guides have a variety of roles to play in response to the expectations of the various tourism stakeholders. A literature review suggests that tour guides can contribute to destinations'sustainable development by exerting their functions on experience management, resources management and local economic promotion. Interpretative guiding is the means by which tour guides can realize these above potentials. A case study was conducted in Hainan, China. The guiding performance there was examined to see whether and to what extent tour guides are contributing to the achievement of local sustainability. It was discovered that the tour guides in Hainan do not exert (well) their expected functions either in enhancing enjoyable experiences for tourists, in supporting local resource conservation, or in promoting the healthy development of the local economy. Their potentials are blocked by the issues and problems of instant money-making-centered guiding conduct, below-cost group receiving industry practices and unfair remuneration system for the guides, absence of protection measures to ensure the guides’ interests, opportunism in guiding and lenient certificating requirements, lack of professionalism and effective training, ineffective monitoring measures, and limited awareness of sustainable development. In order to better the situation, unhealthy travel and trade industry practice should be banned; effective certificating, training and monitoring measures should be developed and implemented; tour guides’ personal interests should be protected and local awareness of sustainability, in particular that of the industry members, should be fostered. Serious efforts of the government administration as well as industry members and tour guides are required if tour guides are to fulfill their potential as agents of sustainable development.
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Hillman, Wendy. "'Protectors and interpreters of the outback': a study of the emerging occupation of the Savannah Guide." Thesis, 2003. https://researchonline.jcu.edu.au/79/1/01front.pdf.
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This thesis examines the emergence of the occupation of the ecotour guide as part of an expanding service economy. Qualitative methods, using participant observation and open ended, in-depth interviewing techniques, were used for the generation of insights and theory from the data.
From a sociological perspective, it is apparent that these tour guides provide an informed, interpretive guided ecotourism experience in the Australian outback. Their interpretive ‘facts’ are acquired from life experience in the bush. They are workers in an industry that, in some instances, offers little reward or return for extreme working conditions.
This study explores salient issues related to the perceived professionalisation of a collective group of tourism business individuals called Savannah Guides. The guides’ philosophy is based on a collective sense of identity and recognition as an exclusive ecotourism organisation. This has been used as a means of positioning themselves in the competitive ecotourism market. Exclusivity and elitism are practiced by the guides to exclude individuals who do not conform to their organisational standards and codes of conduct. The organisation has regimented levels of attainment and can be considered as quasi-militaristic in its orientation. The guides have implemented various forms of assessment and training that serve as a measurement of competency and uniformity.
The guides present themselves to the public mainly through their individual tourism businesses. Emotional labour is one of the ways they interact with the public on their tours. They incorporate the emotional side of their interpretive work into their tourist products and tours, through the ways they impart both education and knowledge to the tourists. Their educative and cultural expertise is also informed by usage of emotional labour.
Concern for, and an extensive knowledge of the environment, are also components of their specialised form of guiding. Many of the guides see work in the ecotourism industry as a form of alternative employment, and as an option to the decline in rural employment. Others perceive a niche for this type of tourism and exploit the opportunity. This thesis details the guides’ way of life as individuals within the Savannah Guides organisation and the ecotourist industry.
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Hillman, Wendy. "'Protectors and interpreters of the outback' : a study of the emerging occupation of the savannah guide /." 2003. http://eprints.jcu.edu.au/79.
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Lee, Fan-Kung, and 李梵宮. "Competency Analysis of Chinese Speaking Tour Guides: Managerial Perspective." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/bgwnt7.
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碩士景文科技大學
旅遊管理系觀光與餐旅管理碩士班
103
Abstract The professional competence of tour guides includes knowledge, skill and attitude of the tour guides. Previous researches examined the professional competence from the standpoint of the tour guide. This study attempted to understand the professional competence of Chinese-speaking tour guides from tour operator perspective. Snowball sampling was used and identified 5 interviewees who are the top managers of human resource. All the interviews were recorded and transcribed. To examine the professional competence, the transcripts were reviewed by three professionals using the conceptual framework suggested by researcher of this study. 362 codes were identified and grouped into 42 themes, including 6 topics of knowledge, 16 topics of skill, and 20 topics of attitude. The review outcomes were then compared with the previous studies. We found that there are similar but still noticeable difference between the professional competence identified by managers and tour guides. The result of this study could provide a tour guide to identify their weakness and strength and to help them get prepared to become a tour guide.
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Hsu, Fu-Nan, and 徐馥南. "STUDY OF QUALITY INDICATORS FOR TOUR GUIDES IN TAIWAN." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/75648982531104589930.
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碩士銘傳大學
國際企業學系碩士班
100
With the global economic development and the increase of national income in Taiwan, travel demand has increased significantly, promoting the prosperous development of the tourist industry. In this situation, tour guides are the key point for the development of tourism because they are on front line, facing the tourists directly. As a result, there is increased demand in the tourism market for high quality tour guides with advanced abilities. This study establishes a hierarchical structure of tour guide service index by making use of five aspects of the PZB service quality mode, adding cultural aspects including reliability, responsiveness, tangibles, assurance, empathy and culture as considerations. To carry out this study, previous literature on the service quality of tourism was reviewed thoroughly, and focus-group interviews of experts were carried out. Questionnaires were assessed by 12 professionals, and after two amendments, the questionnaire included 30 measurement indexes of six aspects. Then, by using analytic hierarchy process (AHP), 23 questionnaires deducting of invalid questionnaires, total of 21 were distributed to officials and scholars in the tourist field. The reliability of the indexes were used to measure their importance. Moreover, the value of relative weight was used to make a review analysis. According to the research results, the weight of the six aspects were sorted as follows: reliability (28.2%), assurance (20.1%), responsiveness (19.7%), empathy (15.0%), tangibles (9.6%) and culture (7.5%). Therefore, the focus of efforts in terms of tour guide service quality can be used as references for travel agents or tour guides to improve their service quality.
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LIN, YANG YA, and 楊亞霖. "The Study on Mainland Tourist Satisfaction with Taiwan Tours and Service Quality of Tour Guides." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/42578521361024729797.
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碩士醒吾科技大學
觀光休閒系所
102
ABSTRACT This study aims at understanding the degree of satisfaction among mainland tourists during their trip to Taiwan, and their tour guide’s service quality. This is to see how the background of tourists affects their degree of satisfaction and the guide’s service quality, and further analyze how the background of the guides affects such degree of satisfaction. This study uses a survey to research the tour guide’s service quality and the degree of mainland tourist satisfaction with Taiwan tours, asking questions that cover three areas, including the attitude and professionalism of tour guide, the upbringing and coping ability of tour guide, as well as the degree of satisfaction. The subjects are seven tour guides and tourists from the northern, central and southern part of China. A total of 482 surveys and 7 surveys were collected from tourists and tour guides, respectively. SPSS 12 was used to analyze the data of this study via descriptive statistics, one sample t-test, independent-samples t-test, one-way analysis of variance, and Scheffé's method. This study hopes to use different variables to see if the background of mainland tourists affects their degree of satisfaction of the tour, if there is a significant difference between the background of tourists and the service quality of tour guides, and finally, if the background of tour guides affects tourists’ degree of satisfaction. The results of this study will be used to compare with that of other literature. It is hoped that the conclusion could serve as a reference for tourism industry, tour guides, and drivers, so as to increase tourist satisfaction, as we head towards opening individual tourism to China. Keyword: degree of satisfaction, tour guide’s service quality, mainland tourist, tour guide
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Kellow, Matthew. "The role of the sea kayak tour guide : mixed methods exploration into the guides' perspective." 2011. http://hdl.handle.net/10170/514.
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This study examines the phenomenon of wilderness tour guiding in order to identify how natural tourism guides recognize, understand, and utilize the opportunity to deliver interpretation to clients. The study utilized personal interviews, participant field observations, and an industry survey. Interviews explored the perspectives of four veteran sea kayak guides, one raft and one mountain guide. Following the interviews a survey was administered to a British Columba based sea kayak guiding professional body. Lastly, the results from both the interviews and survey were further explored through participant field observations of sea kayak guides leading commercial tours. Results demonstrate that sea kayak guides believe themselves to be facilitating opportunities for environmental and cultural learning and behavioral change within their clients; however, the field observations did not completely support the survey results, highlighting a difference between what sea kayak guides self reported compared to actual guides in the field.
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WU, TING-JU, and 吳庭茹. "The Issue of Labor Rights and Interests of Tour Guides." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/mz6x58.
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碩士國立中正大學
勞工關係研究所
105
Tour guides are the most important elements of the travel industry practitioners. Also tour guide is a country's tourism image indicators. In recent years, in order to promote the tourism industry have made a positive contribution. However, in the tour guide have to take high work pressure, strong work intensity, long work hours, low social status, low labor rights. The formation of another "labor disadvantaged group" in society. Article 27 of the current Tourism Development Regulation provides that, non-travel operators are not allowed to operate the travel business. In Taiwan to engage in tourism business, the only way is to hire a travel industry. Travelers are required to register practitioners at the sightseeing office. However, if working for the travel industry, and accept the control and supervision of the employer. The nature of contract between travel agency and tour guide is hire of service, mandate, that to avoid labor benchmarking. Tourists advocate that tour guide is hire of service. But if hire of service is based on the results of work. As a result, tour guide has to take the accommodation, dining, transportation, entertainment, sightseeing tour. But all of trip is travel agency arrange, not tour guide. Tour guide in accordance with the order of the travel industry. This is hire of work rather than hire of service or mandate. In addition, the average daily working hours up to 13 hours or more. But its remuneration is not up to basic wages. Making the tour guide of the labor rights and interests have been seriously violated. This study will use depth interviews with an open question interview. We interview 6 tour guides, 1 travel agent representative and 1 travel union representative. The results show that the tour guide team leader can not clearly distinguish the difference between labor contracts. So for they don’t know about their labor right which has damaged. There are three possible ways to set out the basic salary. Eventually need to go through the labor, capital, political parties to negotiate to get a way that we all accept. According to the research and summarization, this study analysis of Taiwan’s tour guide leader of the labor situation and the problems faced. This study to make recommendations on the issue The final recommendations for the relevant issues, and provide relevant research, tourism, government and tour guide leader of the reference.
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Su, Hsiang-Yi, and 蘇相義. "Research on Chinese Tour Guides' Work Stress and Adjustment Strategies." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/k3345x.
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碩士銘傳大學
觀光事業學系碩士在職專班
106
The tour guide is the key point of tourist reception work, and it is also the key man who affects the overall experiences of the travelers. Travelers construct the first impression of attractions, know more information about the spots, and also are inspired by tour guide. If travel is defined as a temporary departure from life, then the tour guide is the guide on the track. From the viewpoints of essence of the work and the main duties of tour guide, the working hours of tour guides are intensive, and they must always maintain good emotion, and they have to endure the unstable income generated by the basic salary plus gratuity system. They must provide travelers meticulous services, and have to know astronomy as well as geography in the field of "guides" and form another kind of sweat industry. In terms of the Chinese-speaking tour guides of this study, the main target is people who speak Chinese, and the majority of them are from China. The Chinese-speaking tour guides led substantive tour groups from China since the Ying-Jeou Ma’s government's Cross-strait Goodwill Policy in 2008. After Tsai Ing-wen’s government took over, the freezing phenomenon of business gradually exacerbates due to the changes of Cross-strait Policy. Chinese-speaking tour guide shave to face the extremely unstable business and the existing work pressure. The investigation interviewed ten Chinese-speaking tour guides, and got six major aspects about their stressors and the adaptive strategies. The six aspects include the work of tour guide, the same industries and related business, family, corporation with tourist industries, and policy. There are three research results: 1.Because of the personal studio of Chinese-speaking tour guides, they always face all the pressure sources by themselves. 2.The adaptive strategies vary due to the surrounding environment and economic conditions of the individual. 3. The Cross-strait Policy directly links the working rights of Chinese-speaking tour guide.
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HSIEH, YA-CHI, and 謝雅麒. "Impression Management Strategy and Effectiveness: the Moderating Effects of the Relationship between Tour Leaders and Tour Guides." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/bxfcnf.
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碩士國立體育大學
休閒產業經營學系
104
In each group package tour, there are a tour leader and a tour guide. In most of studies, they are usually considered as a single object. However, their duties and roles in practice are quite different from each other. Therefore, this study will analyze the tour leader and the tour guide separately, with the perspectives from tourists of five different countries. Furthermore, this study will analyze the effectiveness of different strategies of impression management and the moderating effect in different relationship between a tour leader and a tour guide. This study is a quantitative research, with 209 valid responses, analyzed by SPSS 20.0. Analytical methods include descriptive statistics, dependent sample t-test, and regression analysis. The results indicate that: 1) Tour leaders prefer exemplification and reject intimidation while tour guides prefer ingratiation and reject supplication. 2) The effectiveness of ingratiation or exemplification is obviously improved with tour leaders while the effectiveness of supplication reduced. The effectiveness of ingratiation or self-promotion or exemplification is obviously improved with tour guides while the effectiveness of intimidation or supplication reduced. 3) The effectiveness will be improved while tour leaders and tour guides are in cooperation. In conclusion, this study suggest that tour operators focus on proper impression management during personnel training, and ensure the cooperative relationship between tour leaders and tour guides by helping them become familiar with each other.
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Kim, Hae Sook, and 金惠淑. "Chinese Language Training Materials for Tour Guides －A Course for Korean College Students major in Tour Chinese." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/86987526888327376220.
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LIN, CHIN-LANG, and 林進郎. "The Relationship between Chinese Tour Guides’ Idiosyncratic Deals and Job-Crafting." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/z86s52.
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碩士中國文化大學
觀光事業學系觀光休閒事業碩士在職專班
105
The purpose of this study is to understand the relationship between the Idiosyncratic Deals of Chinese tour guides and the Job-Crafting. Through the reference and logical reasoning of the literature, the method of quantitative research is used to carry out empirical research investigation through the questionnaire survey method. In this study, the questionnaire was sent by way of sampling, and the questionnaire was distributed to the Chinese tour guides through the tour guide into the shopping mall. A total of 195 questionnaires were sent to the questionnaire, 179 were collected and the recovery rate was 91.80%. After the deletion of the invalid questionnaire, the effective questionnaires were 171, the questionnaire efficiency was 87.70%. The results show that there are positive correlations between the Idiosyncratic Deals of Chinese tour guides and the increase of social work resources, and the Idiosyncratic Deals of Chinese tour guides is positively correlated with the increase of structural work resources. The Idiosyncratic Deals of tour guides is positively related to the increase of challenging work requirements , The Chinese language tour guide Idiosyncratic Deals and reduce the need for work to achieve a significant positive correlation. And based on the results, to explore the meaning of management, to provide industry- related industry, human resources management practice reference.
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Huang, Kuo-Shu, and 黃國書. "Interpretation Strategies employed by Chinese Speaking Tour Guides of Hualien Area." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/95246978608763712210.
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碩士國立東華大學
生態與環境教育研究所
98
Tourism is a comprehensive industry which plays a pivotal role in many countries' economy. Its importance makes the tour guides stand on a vital position that affecting the result of the quality of travel. Training excellent tour guides is the most important thing in developing tourism though there are many required conditions else. Every one in this industry wants to be successful. Interpretation is one of the best way of giving tourists some emotional, intellectual and entertaining experiences. The main purpose of this study is to explore the interpretation strategies employed by Chinese speaking tour guides of Hualien area. It is hoped that tour guides' tactics and of interpretation canbe discovered as well as their valuable suggestions can be provided. The research finds that the first strategy that tour guides adopted while facing tourists is to analyze their characteristics and backgrounds. However, guides also use different interpretation tools to make the processes go smoother and get positive feedback from tourists. Though providing good interpretation is key responsibility and capability for tour guides, general services are much more important, based on their opinions. The pivotal service is to make tourists satisfied and enrich their knowledge and experiences in a pleasure atmosphere. In terms of pre-vocational training, interviewed guides generally point out that the existing traditional courses do not help freshmen to get into the situation quickly. It is suggested that the Taiwan's Tourism Bureau and traveling business sectors who responsible for the pre-vocational training should make some important improvements in this area.
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WEN, CHEN-YUN, and 温晨昀. "Case Study of Analysis in Facebook Fan Pages of Tour Guides." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/4gsejp.
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碩士輔仁大學
國際經營管理碩士學位學程
106
In this rapid network generation, many businesses such as tour guides using Facebook to interact with the customer. Based on the limited research has explored relationship both in the tour guides and customer side through social networking data. Content analysis is also used to examine the different strategies of tour guides in communicating their relationship efforts. New methodologies such as text mining, sentimental analysis and metrics are used to study the customer engagement. ANOVA analysis used to explore relationships between the tour guides and the each of post type. Findings show that tour guides have different approaches in their post in Facebook to interact with customer. Based on the different purpose, customer have different interact through the social media.
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Peng, Chao-Huan, and 彭昭寰. "Study on the Effectiveness of Tour Guides' Salary and Professional Commitment." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/wjd9g9.
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碩士國立金門大學
觀光管理學系
106
According to statistics from the World Tourism Organization, the tourism industry will play an important role in the economic development of the world and even a single country. The performance of the tour guides is a country's "window" and a manifestation of a national civilization, which makes the trip smooth and pleasant and gives passengers a variety of care, so that travelers will be touched by a good impression of a country and people. The tour guides have a big impact. The purpose of this study is to explore the relationship between salary, career commitment, job satisfaction and job effectiveness of tour guides in Kinmen. Sampling method was used to investigate 163 tour guides participating in the Kinmen Territory Interpreters Association in Kinmen area. The study was conducted during the period from May 1 to May 27, 2018. A total of 163 questionnaires were distributed and 163 were collected. 158 valid questionnaires, the effective questionnaire rate was 96.9%. The collected data were analyzed and verified by SPSS 16.0 software, and data analysis and discussion were carried out by means of narrative statistics, reliability and validity analysis, independent sample t-test, single-factor variance analysis, Pearson product difference correlation and regression analysis. The results of the study showed that the tour guides were mostly female (89.3%) in terms of gender; in terms of age distribution, 124 people (over 78.5%) were over 33 years old; and married people accounted for 72.2% (114); In the average monthly income distribution, the maximum amount of 30001~50,000 is 67.2% (99); among the educational degree distribution, 41.8% (66) with the university degree is the most. Part of the tour guide's salary has a significant positive impact on career commitment. Part of the tour guide's salary has a significant positive impact on job satisfaction. The tour guide's salary has a significant positive impact on job performance and does not hold. The professional commitment of the tour guide has a significant positive impact on work efficiency. The job satisfaction of the tour guide has a significant positive impact on the work efficiency.
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Chang, Chen-Huang, and 張振煌. "A Study On Service Satisfaction of Travel Agencies to Professional Tour Guides － The case of Taiwan Guides Association." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/57554119409355266636.
Full textAbstract:
碩士銘傳大學
觀光研究所碩士在職專班
99
The domestic tourism is booming these years in Taiwan. And the tour guide plays the most important role in the successful tour. Meanwhile, the demands of domestic tour guide is significantly increasing. Unfortunally, most of the domestic itineraries and recreational activities on the market are similar, that why the performance and satisfaction of the tour become the main factors for a tourist who decisides whether to come back to join the next journey or not. On the other hand, for a human resource supplier, to provide well- trained and qualified guides to meet the travel agencies’ demands is essential and beneficial to both ends. After reviewing the literature on the subject and interviewing travel agency staff as well as referencing to the interaction between Taiwan Tourism Association and travel agency, we found that how a tour guide could achieve good performance to satisfay tourist’s expectancy is based on his/her character, abilities, personal behavior, working attitude and professional ethic, whereas whether the agency releases demands to Taiwan Tourism Association is depended on if the later could offer well- trained and qualified tour guides to them. The conclusions of the study are as follows: A well- trained and qualified tour guide is required not only play his role appropriately but also needs to do pre-job and close-job correctly and to respond to problem quickly. Thus, it is able to please both tourist and travel agency. The tourist satisfaction includes the performance of tour guide, company brand, itinerary design, hotel and restaurant choices as well as the group control staff’s work. The performance of tour guide will affect tourist’s satisfaction and this is in a positive correlation to the loyalty of travel agency. However there will be variance among different tourists’ characters. The travel agency highlights the professional ethic of tour guide, especially, competing with them privately, disclosing secret or bottom price, false checking out. Low level professional ethic will make the travel agency no trust in him and lose any future employment opportunity. It is recommended that the travel agency admires tour guides’ professionalism, provides them job opportunity and pay them reasonably are ways to get their loyalty. Moreover, considerate logistics and care-free working conditions as well as a friendly couch bus driver are all positive influence factors.