Journal articles on the topic 'Theatrical managers Interviews Australia'
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Santamarta Espuña, Lluís. "Tourism&Theatre. To be or not to be?" Tourism and Heritage Journal 1 (October 16, 2019): 132–43. http://dx.doi.org/10.1344/thj.2019.1.8.
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This project seeks to study the TourismTheatre phenomenon. The main proposal of the research is to highlight strategies of how an urban destination can make, from its inherent theatre products and theatrical culture, a tourist attraction.The methodology undertaken has been an exploratory search of qualitative information thanks to exhaustive in-depth interviews with theatrical and tourism professionals and companies. Currently, London and New York are the most successful examples of TourismTheatre destinations. However, examples from other western destinations are devising alternatives strategies.Surprisingly, the conclusion that the project has unearthed is that tourism accessibility is the key to TourismTheatre phenomenon. In destinations where theatre is not yet a tourism attraction, tourist managers should focus on making the art form more reachable for tourist consumption (content accessibility, communication campaigns, distribution channels, etc.). Thus, the creation of a tourism accessibility company applied to theatre could be the most feasible strategy to adopt.
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O'Shannassy, Tim. "Investigating the role of middle managers in strategy-making process: An Australian mixed method study." Journal of Management & Organization 20, no. 2 (March 2014): 187–205. http://dx.doi.org/10.1017/jmo.2014.29.
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AbstractSeveral influential writers including Henry Mintzberg and Gary Hamel have highlighted the need for organizations to value the contribution to strategy work of middle managers in an uncertain world. In this study quantitative surveys and qualitative interviews are used to mix methods and investigate the role of middle managers in strategy-making process in Australia. The results indicate that middle managers are the ‘doers’ of strategy, with important ‘analyst’, ‘coordinator’, ‘information source’ and ‘communicator’ roles. Middle managers reported some frustration in interviews that at times they feel their input to strategic conversations is not translated effectively into organization strategy.
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FARR-WHARTON, ROD, BEN FARR-WHARTON, YVONNE BRUNETTO, and FERRUCCIO BRESOLIN. "THE ROLE OF GENERATIONAL COHORTS: COMPARING APPROACHES TO INNOVATION USING INTERNAL NETWORKS." International Journal of Innovation Management 18, no. 04 (July 9, 2014): 1450028. http://dx.doi.org/10.1142/s1363919614500285.
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This paper uses a range of theories to compare the use of internal networks for seeking the next innovative idea by two countries experiencing different examined the effect of variation in macroeconomic conditions to determine motivational differences between SME owners/managers in Australia and Italy. The paper used interviews from SME owner/managers from Italy and Australia. The findings confirm a small generational cohort impact across the two countries in affecting how SMEs owner/managers perceive information from their employees. However, the strongest predictor of whether information from employees was perceived as a potential innovation is the norms of the SME owner/manager, irrespective of the country.
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Hughes, Emma, Susanne Kean, and Fiona Cuthill. "Fluctuating power: an exploration of refugee health nursing within the resettlement context in Victoria, Australia." Journal of Research in Nursing 27, no. 3 (May 2022): 217–28. http://dx.doi.org/10.1177/17449871221083786.
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Background The Refugee Health Program (RHP) is a nurse-led community initiative, introduced in 2005 with the aim of responding to complex health issues of refugees arriving in Victoria, Australia. Little is known about refugee health nursing in the resettlement context and the impact of dedicated refugee healthcare. Aim To explore the experiences and perspectives of Refugee Health Nurses (RHNs), Refugee Health Managers (managers) and refugees, gaining insight into professional relationships and the complexities of offering a specialised refugee health service. Method A focused ethnographic approach incorporated semi-structured interviews with five RHNs, two managers and eight refugees, two focus groups with refugees and participant observation within the RHP during April 2017 to December 2017. Data collection was undertaken across two sites and interviews, focus groups and observations were transcribed and thematically analysed. Social constructionism asserts that the focus of enquiry should be on interaction, group processes and social practices. Emphasis is placed upon relationships between RHNs, managers and refugees, with knowledge viewed as relational and interactional. Results Professional relationships between RHNs and refugees are complex, with power oscillating between them. Contrary to discourses of ‘vulnerability’ of refugees, both RHNs and refugees demonstrated power in their relationships with each other. Nurses also suggested that these relationships were stressful and could lead to burnout. Key themes were developed: (1) nursing autonomy and gatekeeping; (2) vicarious trauma and burnout; and (3) refugee negotiation of care. Conclusions The balance of power is central to therapeutic relationships. In relationships between RHNs and refugees, power fluctuates as RHNs are exposed to vicarious trauma and symptoms of burnout, while refugees exercise agency by recognising benefits to specialised care. In developing effective therapeutic relationships between RHNs and refugees, attention should be paid to how care is delivered to protect RHNs from burnout while ensuring that refugees receive appropriate care.
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Mcardle, Dudley, Francis Archer, and Caroline Spencer. "In What Ways Does Australian Emergency Management Reflect the Criteria of a Profession?" Prehospital and Disaster Medicine 34, s1 (May 2019): s20. http://dx.doi.org/10.1017/s1049023x19000591.
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Introduction:The term “profession” to describe the people who carry out emergency management (EM) in Australia continues to gain momentum. Many emergency managers see themselves and are seen by others as professionals, yet little evidence exists to confirm this proposition. Unlike other professions, there is no peak body or overarching organization in Australia to help the diverse group of emergency managers to identify standards of performance and to lobby decision-makers on their behalf.Aim:This study identifies criteria that define a profession and considers how the emergency management sector in Australia reflects them.Methods:A literature review and review of established professions informed criteria of what constitutes a profession. Using these criteria, a survey was conducted to identify the demographic profiles of Australian emergency managers, their perception of the criteria of a profession, and their attitudes towards professionalization of their sector. Semi-structured interviews were conducted with a representative sample. Ethics approval was obtained.Results:A set of criteria for an EM context in Australia was created. 859 emergency managers in Australia were surveyed using an online questionnaire. No common profile emerged from the survey in terms of age, gender, background, expertise, skills, or experience. Likewise, no clear career path, no clearly defined standard training, no universal standards of performance, and no statutory certification to qualify an emergency manager as a professional were revealed. Participants variously identified some of the necessary criteria of a profession, but no uniformity emerged.Discussion:This unique study concludes that the sector is not yet in a position to regard emergency management as a profession. Recommendations suggest steps be taken in the short- and long-term to facilitate the establishment of EM as a profession and identifies further research to inform the journey towards professionalizing the emergency management sector.
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Garnett, Stephen T., Mark Kleinschmidt, Micha V. Jackson, Kerstin K. Zander, and Stephen A. Murphy. "Social landscape of the night parrot in western Queensland, Australia." Pacific Conservation Biology 22, no. 4 (2016): 360. http://dx.doi.org/10.1071/pc16014.
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The attitudes of the owners or managers of properties potentially supporting populations of night parrot (Pezoporus occidentalis) in western Queensland, Australia, were explored using interviews to understand whether they would be sympathetic to the species’ conservation. Eighteen interviews were carried out by a former member of the local grazing community and found a high level of support for conservation, especially if it did not unduly disrupt existing grazing management practices and there was compensation in the event property management needed to change. This included trying to limit burning and not overgrazing habitat in which the parrot might occur. It also included the cessation of wild dog baiting, which is conducted to reduce calf losses, although concern about wild dogs was deeply entrenched. While some graziers were indifferent, none were openly antagonistic to parrot conservation that might involve their property. The results suggest that collaborative management with local graziers can contribute substantially to conservation of the night parrot in the region and any fears that graziers might be antagonistic to night parrot conservation are ill-founded.
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Height, Kaitlyn, Sonia Graham, Rebecca Campbell, Gina Hawkes, Silja Schrader, Louise Blessington, and Scott McKinnon. "Opportunities to Manage Herbicide Resistance through Area-Wide Management: Lessons from Australian Cropping Regions." Sustainability 14, no. 3 (February 4, 2022): 1793. http://dx.doi.org/10.3390/su14031793.
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Herbicide resistance management is often understood as a decision for individual land managers, but their decisions have far-reaching impacts for social-ecological systems. Area-wide management can reduce these impacts by supporting many land managers to cooperatively work towards a shared goal of reducing the spread of resistance. The aim of this research is to identify what support is needed for area-wide herbicide resistance management in cropping systems. Data was collected from 84 interviews with growers, public land managers and weed management advisors. Sixty-five interviews were conducted across three cropping regions of eastern Australia—Darling Downs (Queensland), Riverina (New South Wales) and Sunraysia (Victoria)—and 19 interviews were conducted with stakeholders beyond these regions. The majority (51%) of interviewees expressed concern about the spread of herbicide resistance, but only 14% described involvement in area-wide resistance management programs. Area-wide management was mostly reported to involve sharing information among stakeholders, rather than coordination or joint activities. Key barriers to participation were perceived to be the diverse agricultural industries in each region and the costs of participation. Future area-wide management program designs need to build working relationships among diverse stakeholders, clearly define the boundaries of the program and demonstrate the benefits that accrue from participation.
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I. Arli, Denni, and Jack Cadeaux. "Drivers of corporate community involvement and challenges in measuring its impact." Social Responsibility Journal 10, no. 1 (February 25, 2014): 161–83. http://dx.doi.org/10.1108/srj-10-2012-0116.
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Purpose – The aim of this study is to explore drivers of corporate community involvement (CCI) initiatives and the challenges faced by companies in measuring the social impact of their initiatives in Australia. Design/methodology/approach – The authors conducted semi-structured interviews with various corporate social responsibility (CSR) or CCI managers from Australian companies and their not-for-profit (NFP) partners. The final sample consists of 27 managers from a mix of industries. Findings – The study shows that stakeholder's salience may have an impact on CCI activities, especially in the area of measurements and reporting activities. Moreover, while some companies have attempted to measure the social impact of their initiatives, a large number of companies have not. This is all the more surprising given the recent focus in marketing on accountability and measurement. The results show three challenges: lack of interest, lack of resources and lack of consensus. Subsequently, the authors offer some research propositions to underline these challenges. Originality/value – This study focuses on CCI which is one of the most visible parts of corporate social responsibility (CSR). It draws on interviews with various managers in charge of companies' CSR or CCI.
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Rahmani, Farshid, Malik M. A. Khalfan, and Tayyab Maqsood. "Lessons learnt from the use of relationship-based procurement methods in Australia: clients’ perspectives." Construction Economics and Building 16, no. 2 (June 13, 2016): 1–13. http://dx.doi.org/10.5130/ajceb.v16i2.4634.
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This paper aims to review the use of various construction procurement systems and present the development of Relationship-Based Procurement (RBP) Methods currently in use within the Australian construction industry. Therefore, this paper provides the historical development of procurement briefly and then focuses on the adoption of Relationship-Based Procurement (RBP) approaches in the Australian construction industry to investigate the future direction of the collaborative project procurement arrangements. Semi-structured interviews with high-level managers in the Australian state government organizations have been conducted to answer the research question. A discussion has been presented about the potential future tendency of the industry in adopting a RBP. The findings suggest that even though relationship based procurement systems offer significant benefits; they are not popular among the public sector decision makers because of inability to demonstrate Value for Money (VfM) propositions for public projects. Other reasons which may cause a move away from using RBPs in the future include the need for managers to fully engage throughout the project, and the lack of collaborative environment within the construction industry in general.
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Hallak, Rob, Craig Lee, and Ilke Onur. "Examining healthy beverages in the hospitality industry: evidence from Australia and New Zealand." British Food Journal 122, no. 2 (December 11, 2019): 365–79. http://dx.doi.org/10.1108/bfj-05-2019-0324.
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Purpose The purpose of this paper is to report on a study that examines the sale and provision of healthy beverages across four sectors of the hospitality industry: restaurants, cafes, pubs and quick-service/takeaways. Specifically, the research investigates perceptions of demand for healthy products, challenges to distribution and strategies for increasing supply. In addition, business managers’ attitudes and behaviours with regard to offering healthy beverages, including probiotic beverages (i.e. kombucha, kefir, etc.), are explored, as these are among the fastest growing drinks category. Design/methodology/approach Data were collected in 2018 through 400 telephone interviews with hospitality business managers from Australia (n=250) and New Zealand (n=150). Data were analysed through SPSS and Stata using descriptive statistics and Probit regression, with a binary outcome variable of “sell/ do not sell” probiotics to consumers. Findings Results suggest that the business’ decision to sell healthy beverages is influenced by perceptions of consumer demand, profit margins, shelf life of the products and if locally produced. Originality/value The findings from this exploratory study present new insights on how hospitality firms respond to consumer demand for healthy options, and the factors influencing their decision to incorporate healthier beverages in their menus.
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Flynn, Kathryn. "Financial fraud in the private health insurance sector in Australia." Journal of Financial Crime 23, no. 1 (December 31, 2015): 143–58. http://dx.doi.org/10.1108/jfc-06-2014-0032.
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Purpose – The purpose of this article is to explore financial fraud in the private health insurance sector in Australia. Fraud in this sector has commonalities to other countries with similar health systems but in Australia it has garnered some unique characteristics. This article sheds light on these features, especially the fraught relationship between the private health funds and the public health insurance agency, Medicare and the problematic impact of the Privacy Act on fraud detection and financial recovery. Design/methodology/approach – A qualitative methodological approach was used, and interviews were conducted with fraud managers from Australia’s largest private health insurance funds and experts in fields connected to health fraud detection. Findings – All funds reported a need for more technological resources and higher staffing levels to manage fraud. Inadequate resourcing has the predictable outcome of a low detection and recovery rate. The fund managers had differing approaches to recovery action and this ranged from police action, the use of debt recovery agencies, to derecognition from the health fund. As for present and future harm to the industry, the funds found on-line claiming platforms a major threat to the integrity of their insurance system. In addition, they all viewed the Privacy Act as an impediment to managing fraud against their organizations and they desired that there be greater information sharing between themselves and Medicare. Originality/value – This paper contributes to the knowledge of financial fraud in the private health insurance sector in Australia.
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Alford, John, Jean Hartley, Sophie Yates, and Owen Hughes. "Into the Purple Zone: Deconstructing the Politics/Administration Distinction." American Review of Public Administration 47, no. 7 (March 24, 2016): 752–63. http://dx.doi.org/10.1177/0275074016638481.
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We add new data to the long-standing debate about the interface between politics and administration, deploying theory and evidence indicating that it varies. It can be either a “purple zone” of interaction between the red of politics and the blue of administration, or a clear line. We use survey responses from 1,012 mostly senior public managers in the United Kingdom, Australia, and New Zealand, along with semi-structured interviews with 42 of them, to examine the extent to which public managers perceive that they “cross” the line or go into a zone, and the ways in which they do so. Our inclusion of a zone as well as a line recasts how roles and relationships between politicians and administrators can be conceived. Moreover, it raises questions about how particular contingencies affect whether public managers perceive and work with a line or a zone.
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Young, Suzanne, Sandra Leggat, Pauline Stanton, and Tim Bartram. "Organisational development in a rural hospital in Australia." Australian Health Review 39, no. 2 (2015): 127. http://dx.doi.org/10.1071/ah14039.
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Objective This paper analyses an organisational development project that aimed to change the organisational culture and improve people management systems and processes. The questions addressed were: was the change process a success; how was success defined; and what were the barriers to its progress? Methods We examined the process of change over a 3-year period. The organisational development intervention is described and analysed. Qualitative methods, including document review, in-depth interviews and focus groups, participant observation, newsletters and diary entries were used to gather the data. A variant of competing values was used to analyse the data. Results We sought to build trust with all managers and encouraged reflection by conducting feedback sessions, presentations, workshops and one-on-one and group discussions. A cross-site action group was established to encourage organisation-wide participation in the project. However, it was clear that stakeholders had different understandings and perceptions of the problems facing the organisation. The project faltered when a leadership development intervention was organised. Conclusions The existence of at least four different organisational ‘worlds’ and identities, according to different professional groupings with different goals, languages and values, was evident. The relationship between the researcher and subjects was key in terms of whether the researcher is seen as an ‘expert’ or as a ‘facilitator’. In bringing about change, we need to work with the Chief Executive Officer in empowering others. Hence, the researchers need to engage in continual dialogue across boundaries and within groups as well as at individual levels to provide support for organisational change. What is known about the topic? Evidence suggests that change processes often fail, that success in one part of the organisation may not translate into organisation-level performance and that change may fail to deliver expected organisation-wide results. Fluctuating organisational expectations may render managers unable to understand the shifting world and the confusion, anxiety and stress that middle managers experience as part of the change process may impede decision making. What does this paper add? This paper reports on a single case study of an organisational development project in a rural health service in Australia. The contribution of this paper is in demonstrating the different worlds of each of the actors involved. Moreover, it shows that building relationships is key. What are the implications for practitioners? The relationship between the researcher and subjects is key in terms of whether the researcher is seen as an ‘expert’ or as a ‘facilitator’. The researchers need to engage in continual dialogue across boundaries and within groups, as well as at individual levels, to provide support for organisational change. The research also demonstrates the importance of middle managers in facilitating communication between senior management and employees.
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Buhusayen, Bassam, Pi-Shen Seet, and Alan Coetzer. "Front-Line Management during Radical Organisational Change: Social Exchange and Paradox Interpretations." Sustainability 13, no. 2 (January 17, 2021): 893. http://dx.doi.org/10.3390/su13020893.
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External shocks have severely affected the aviation sector with detrimental impacts on airport service employees. Service-sector organizations tend to implement radical organizational change to survive and front-line managers face often-opposing demands. This study aims to shed light on how front-line managers cope by utilizing social exchange-based strategies during radical organizational change. This study uses an exploratory qualitative design and thematically analyses data obtained from 40 semi-structured interviews with senior managers, front-line managers and employees working for an airline services provider operating in a major international airport in Australia. The study finds that front-line managers employ several social exchange approaches to overcome the paradoxical challenge of facilitating change while maintaining current operations. We find evidence of four approaches that the front-line managers utilize that are based on social exchange: (1) building relationships with clients’ representatives; (2) utilizing relationships with experienced employees to facilitate radical organizational change practices; (3) rewarding employees in exchange for helping to manage personnel shortages; and (4) motivating employees by various morale-enhancing techniques. The study contributes to organizational sustainability and change research by developing a deeper understanding of the importance of social exchange in facilitating the work of front-line managers in the airport services sector.
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Sawyer, Anne-Maree, and David Green. "Social Inclusion and Individualised Service Provision in High Risk Community Care: Balancing Regulation, Judgment and Discretion." Social Policy and Society 12, no. 2 (November 30, 2012): 299–308. http://dx.doi.org/10.1017/s1474746412000590.
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Since the late twentieth century, health and welfare policy in Australia and the UK has focused on enhancing the freedom, life choices and participation of service users. Public policy, based on the construct of social inclusion, requires greater individualisation of services, active engagement with service users, and innovative partnerships between different providers. At the same time, however, the management of risk through a range of compliance procedures can discourage the exercise of discretion by workers, limit the participation of their clients and reduce incentives for innovative cooperation between services. Drawing on in-depth interviews with community care professionals and their managers engaged in high risk social care in Australia, this article gives particular attention to the relevance of risk to social inclusion and individualised service provision.
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Barton, Ruth, and Diane van den Broek. "Agency and the deunionisation of managers in an Australian telecommunications company." Journal of Management & Organization 17, no. 2 (March 2011): 210–25. http://dx.doi.org/10.1017/s1833367200001620.
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AbstractDiscussions about deunionisation usually focus on lower levels of the workforce with managers seen as the initiators of deunionisation strategies. Managers, however, occupy contradictory positions as agents of capital, employees and possibly trade unionists. This can place them in the position of being both recipients and conduits in deunionisation strategies. The focus of the study is on Telstra, the major telecommunications carrier in Australia. Using a range of sources such as interviews and company and union materials, this qualitative research shows how between 1992 and 2000 Telstra's senior management's concerns over middle management agency prompted them to reframe the concept of a manager by using a set of managerial practices from the mining company CRA and the provisions of the Workplace Relations Act (1996) to individualise and deunionise their managerial ranks as a precursor to the deunionisation of the wider workforce.
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Barton, Ruth, and Diane van den Broek. "Agency and the deunionisation of managers in an Australian telecommunications company." Journal of Management & Organization 17, no. 2 (March 2011): 210–25. http://dx.doi.org/10.5172/jmo.2011.17.2.210.
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AbstractDiscussions about deunionisation usually focus on lower levels of the workforce with managers seen as the initiators of deunionisation strategies. Managers, however, occupy contradictory positions as agents of capital, employees and possibly trade unionists. This can place them in the position of being both recipients and conduits in deunionisation strategies. The focus of the study is on Telstra, the major telecommunications carrier in Australia. Using a range of sources such as interviews and company and union materials, this qualitative research shows how between 1992 and 2000 Telstra's senior management's concerns over middle management agency prompted them to reframe the concept of a manager by using a set of managerial practices from the mining company CRA and the provisions of the Workplace Relations Act (1996) to individualise and deunionise their managerial ranks as a precursor to the deunionisation of the wider workforce.
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Buhusayen, Bassam, Pi-Shen Seet, and Alan Coetzer. "Turnaround Management of Airport Service Providers Operating during COVID-19 Restrictions." Sustainability 12, no. 23 (December 4, 2020): 10155. http://dx.doi.org/10.3390/su122310155.
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Many sectors worldwide have been impacted by government restrictions resulting from the COVID-19 pandemic. For example, restrictions on travel have resulted in major losses for organizations operating within the aviation sector. This study aims to emphasize the challenges faced by these organizations while they implement turnaround management strategies. The study is based on 30 semi-structured interviews with frontline managers working for airline service providers in three different departments of an airport in Australia. The organization has implemented several turnaround management strategies to survive the crisis caused by COVID-19 restrictions, creating new challenges for its work environment. Our findings indicate that the frontline managers faced two main challenges during and after the implementation of turnaround management strategies. First, inadequate human resources, caused by a lack of personnel resources and poor leadership selection. Second, a lack of communication, caused by excluding frontline managers from the turnaround management planning stage; poor sharing of information during the implementation stage; inadequate direction of frontline managers; and a lack of feedback channels regarding the change process. Based on its findings, the study recommends building a frontline manager task force and creating a strategic communication plan for frontline and senior managers.
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Zhao, Fang. "Academic Entrepreneurship." International Journal of Entrepreneurship and Innovation 5, no. 2 (May 2004): 91–97. http://dx.doi.org/10.5367/000000004773863246.
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The aim of this paper is to explore issues associated with the commercialization of university research through an empirical study of the development of research commercialization in Australian public-funded universities. Extensive interviews were conducted with academic entrepreneurs and commercialization managers from 19 universities in Australia (hence more than 50% of Australian public universities were involved in the study). The paper identified and discussed the key issues raised in the study and proposed a series of recommendations to enhance the overall performance of university research commercialization.
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Kelly, Veronica. "A Complementary Economy? National Markets and International Product in Early Australian Theatre Managements." New Theatre Quarterly 21, no. 1 (January 26, 2005): 77–95. http://dx.doi.org/10.1017/s0266464x04000351.
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The international circulation of commercial theatre in the early twentieth century was driven not only from the centres of Great Britain and the USA, but by the specific enterprise and habitus of managers in ‘complementary’ production sites such as Australia, South Africa, and New Zealand. The activity of this period suggests a de-centred competitive trade in theatrical commodities – whether performers, scripts, or productions – wherein the perceived entertainment preferences and geographies of non-metropolitan centres were formative of international enterprise. The major producers were linked in complex bonds of partnerships, family, or common experience which crossed the globe. The fractures and commonalities displayed in the partnerships of James Cassius Williamson and George Musgrove, which came to dominate and shape the fortunes of the Australian industry for much of the century, indicate the contradictory commercial and artistic pressures bearing upon entrepreneurs seeking to provide high-quality entertainment and form advantageous combinations in competition with other local and international managements. Clarke, Meynell and Gunn mounted just such spirited competition from 1906 to 1911, and their story demonstrates both the opportunities and the centralizing logic bearing upon local managements shopping and dealing in a global market. The author, Veronica Kelly, works at the University of Queensland. She is presently undertaking a study of commercial stars and managements in late nineteenth- and early twentieth-century Australia, with a focus on the star performer as model of history, gender, and nation.
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Khatter, Ajay, Leanne White, Joanne Pyke, and Michael McGrath. "Stakeholders’ Influence on Environmental Sustainability in the Australian Hotel Industry." Sustainability 13, no. 3 (January 28, 2021): 1351. http://dx.doi.org/10.3390/su13031351.
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Hotels are a key element of the tourism industry. Hotels are the most common form of accommodation for tourists and the hotel industry is intricately to tourism. A review of the academic literature indicates that existing research is primarily focused on sustainability in tourism, but very few studies have analysed the environmental dimension of sustainability in hotels in Australia, an important facet of the Australian tourism industry. The paper presents the findings of the influence of stakeholders on environmentally sustainable policies and practices (ESPPs) in the Australian hotel industry. One-on-one interviews were conducted with hotel managers as a representative sample of Australian hotels in Melbourne, Australia. The selected sample for the research comprised managers who manage approximately 60 hotels. The data was collected through in-depth interviews. It was then transcribed, coded, and analysed with NVIVO, a computer-aided qualitative data analysis software program. The sample size ensured representation by different segments of the hotel industry to include international chain-affiliated hotels, Australian chain-affiliated hotels and independent hotels. An analysis of the findings suggests that owners and shareholders are the biggest influencers as their investment takes primary importance. Other key stakeholders such as guests generally play a secondary role in influencing the ESPPs of hotels. ESPPs should lead to well-intentioned initiatives and practices that are undertaken by stakeholders to create drivers for change to contribute to environmental sustainability.
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Meacham, Hannah, Jillian Cavanagh, Amie Shaw, and Timothy Bartram. "HRM practices that support the employment and social inclusion of workers with an intellectual disability." Personnel Review 46, no. 8 (November 6, 2017): 1475–92. http://dx.doi.org/10.1108/pr-05-2016-0105.
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Purpose The purpose of this paper is to examine how HRM practices enhance and/or impede the employment, participation, and well-being of workers with intellectual disabilities in three hotels located in Australia. Design/methodology/approach The research employs a case study methodology, including interviews with three HR managers, three department managers, 17 workers with intellectual disabilities, and focus groups of 16 supervisors and 24 work colleagues. Findings The research found that the opportunities to participate in work are driven primarily by developing a social climate that enables social cohesion through the altruistic motives of managers/supervisors and reciprocal relationships. Originality/value The findings lend support for the importance of both formal and informal HR practices, such as inclusive recruitment and selection, mentoring, and training and development, as well as individualised day-to-day support provided by supervisors and colleagues, to improve the participation and well-being of workers with an intellectual disability.
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Nyberg, Daniel, André Spicer, and Christopher Wright. "Incorporating citizens: corporate political engagement with climate change in Australia." Organization 20, no. 3 (April 17, 2013): 433–53. http://dx.doi.org/10.1177/1350508413478585.
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Studies of corporate citizenship have considered how corporations shape the delivery of basic rights. While liberal commentators argue that corporations can act as protectors of citizenship rights where state regulation is lacking, more radical commentators claim that corporations seek to obstruct the rights of citizens. In this article we build on theories of hegemony to argue that corporate citizenship can be more fruitfully understood as an attempt to incorporate citizenship activities in order to benefit corporate agendas. To explore how this process plays out, we examine how companies have sought to influence the political debate over climate change in Australia. Through analysis of corporate documents, media coverage and interviews with senior managers, we identify how corporations use practices of campaigning and exemplifying to build a common identity with citizens and synchronize corporate and citizen interests. This involves the recasting of citizens as active constituents, responsible consumers, ethical employees and ecopreneurs. Through this process, citizenship becomes increasingly incorporated within the value creating activities of corporations.
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Cwikla, Malgorzata, and Beata Jalocha. "Unspread wings." International Journal of Managing Projects in Business 8, no. 4 (September 7, 2015): 626–48. http://dx.doi.org/10.1108/ijmpb-11-2014-0078.
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Purpose – The purpose of this paper is to show the potential of cultural projects which could become a source of inspiration in terms of refreshing and adjusting traditional project management to modern times and making it more flexible. However, as research indicates, this potential is limited by cultural policies forcing artists and cultural managers to implement project-related techniques which have been already identified as inefficient and faulty in the progressive discourses on project management, mainly in the for-profit area. Design/methodology/approach – The analysis is based on three case studies of Polish and Polish-German theatrical co-productions. The research was conducted in Poland and Germany in 2012-2014. It involved 21 individual in-depth interviews with artists, managers and administrative staff working on projects as well as an analysis of project documentation. Findings – It has been found that project management could draw a lot of inspiration from cultural projects in terms of, e.g. the processual nature of activities, motivating project teams and inclusive leadership. Based on the research, the authors also argue that it is worth considering spectators/other stakeholders as part of project teams, which will help build a non-oppressive social mechanism of control. Originality/value – Advantages of replacing the just-in-time approach to project management with the work-in-progress approach; increased motivation and commitment of project teams to their work; building a unique team spirit; inclusive leadership based on passion.
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Abisuga, Abiodun Olatunji, Cynthia Changxin Wang, and Riza Yosia Sunindijo. "Organisational Justice Analysis of Facility Managers’ Responses to User’s Post-Occupancy Feedback." Buildings 11, no. 4 (April 1, 2021): 144. http://dx.doi.org/10.3390/buildings11040144.
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There has been growing interest in how to foster collaborative relationships between facility managers and end-users to obtain user-centred post-occupancy data for improving design and user satisfaction. Despite this attempt, there is little understanding on how facility managers respond to user feedback and its impact on user post-feedback behaviours. Drawing from theoretical insights from organisational justice, organisational response, and service quality studies and using a case study of higher education facilities in Australia, how facility managers manage user feedback to drive collaboration between facility managers and users during occupancy is explored. Various methods were used in this case study research, including document analysis, interviews, and observations. The research findings indicate that facilitation, timeliness, redress, apology and explanation, and attentiveness and efforts are applicable to facilities management (FM) services and could influence user post-feedback behaviour. Current responses to user feedback are not satisfactory, resulting in a poor relationship between facility managers and users that negates service acceptance and the engagement in a positive word-of-mouth. To foster more facility manager–user collaborative relationships in post-occupancy evaluation, and position FM as a service organisation, there is a need for improvements in current FM responses to user feedback and the effective management of user post-feedback behaviours.
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Mak, Ka-Hi May, Louise Kippist, Terry Sloan, and Kathy Eljiz. "What Is the Professional Identity of Allied Health Managers?" Asia Pacific Journal of Health Management 14, no. 1 (April 14, 2019): 58. http://dx.doi.org/10.24083/apjhm.v14i1.219.
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Objective: This paper explores the professional identity (PI) of Allied Health Managers (AHMs) and how their identity is typically constructed.
Methods: A qualitative research methodology utilising semi-structured interviews was employed for this research. Thematic analysis was used to extract relevant data from the transcripts.
Settings: The study was undertaken in five acute hospitals within one of the largest metropolitan Local Health Districts in New South Wales, Australia. A total of sixteen AHMs and deputy AHMs were interviewed.
Results: Three key themes identified were: PI of AHM, motivation of becoming a manager, and construction of their identity. Factors motivating AHMs to follow a management pathway were identified as being a natural progression and having interest in high-level decision-making. Despite AHMs sharing similar role conflict as the medical managers, they adapted to hybrid manager roles with minimal resentment. They also adopted to the hybrid manager role with a positive, realistic and flexible perspective.
Conclusion: Despite facing role conflict as a hybrid-professional-manager, AHMs manage the transition from clinicians to managers with a positive approach. This indicates that AHMs may require certain skills or characteristics to successfully construct their PI.
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Faaliyat, Rosa, Keith Townsend, David Peetz, and Susan Ressia. "Skilled migrant employees' perceptions of support from line managers." Equality, Diversity and Inclusion: An International Journal 39, no. 8 (May 12, 2020): 931–47. http://dx.doi.org/10.1108/edi-09-2019-0246.
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PurposeThis paper explores the experiences of non-English-speaking background (NESB) skilled employees working in Australian workplaces, their perceptions of managers' actions and how a lack of employee involvement and participation (EIP) practices and performance appraisal (PA) is perceived regarding career progression.Design/methodology/approachThis exploratory research project is based on 26 semi-structured interviews with skilled migrant NESB employees based in Australia. Social exchange theory (SET) and labour market segmentation theory (LMST) are applied to help explain macro- and micro-level influences on NESB employees and their relationships with their line managers and the workforce.FindingsParticipants perceived line managers to be highly communicative and approachable; however, they indicated how a lack of EIP in decision-making and in their PA affected career progression opportunities for NESB employees. While they were satisfied overall with their jobs, the research indicated a need for improved practices and support from the broader organisation in these two identified areas.Originality/valueThere is relatively little research on how the challenges of an increasingly diverse workforce are managed, particularly from NESB employees' perspective. Therefore, this research fills a gap concerning NESB employees' experience in Australian organisations.
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Cave, Danielle, Karen Abbey, and Sandra Capra. "Food and Nutrition Champions in Residential Aged Care Homes Are Key for Sustainable Systems Change within Foodservices; Results from a Qualitative Study of Stakeholders." Nutrients 13, no. 10 (October 12, 2021): 3566. http://dx.doi.org/10.3390/nu13103566.
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The role of foodservices in aged care is difficult to understand, and strategies to improve the nutritional care of residents are often unsustainable. In particular, food-first strategies such as food fortification are poorly executed in everyday practice and its execution relies upon the foodservice system in aged care homes. The aim of this study was to explore the perspective of staff on the role of foodservices in aged care and gauge the level of skills, education, access, time, and ability to deliver food fortification. Semi-structured interviews were conducted with foodservice managers, foodservice workers, dietitians, carers, and other managers who work in aged care homes across Australia. Participants were recruited purposively through email and through snowballing. Interviews (n = 21) were recorded, transcribed verbatim, and analyzed using inductive thematic analysis. Three themes and six sub-themes were identified. The three themes include the role of foodservices being more than just serving food, teamwork between all staff to champion nutrition, and workplace culture that values continuous improvement. These themes identify how staff perceive the role of foodservices in aged care and provide an important perspective on the long-term sustainability of food fortification strategies and how to improve current practice.
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Magennis, Tina. "Health Information Management in Singapore." Health Information Management 27, no. 3 (September 1997): 124–27. http://dx.doi.org/10.1177/183335839702700307.
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This paper provides an overview of health information management practices in Singapore, based on personal observation and interviews with health information managers in five Singaporean hospitals. In Singapore borrowing a medical record often requires a formal request and a permanent tracer is maintained for each record. Medical officers generally have more responsibility than in Australia for coding, which is completed within three days of discharge. A Singapore-wide centralised patient database has been developed which is an important source of information about patient drug allergies. Record design and assembly, release of information and centralised registries are also described.
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Dixon, Deirdre. "Looking After Children in Barnardos Australia: A study of the early stages of implementation." Children Australia 26, no. 3 (2001): 27–32. http://dx.doi.org/10.1017/s1035077200010324.
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Looking After Children (LAC), a case management system for children in out-of-home care, has been the subject of pilot implementation in several Australian states. Barnardos Australia, in association with the University of NSW, implemented LAC in all of its out-of-home care programs as part of an Australian Research Council (ARC) research grant, in 1997–99.This study looks at the factors affecting implementation of Looking After Children in Barnardos Australia out-of-home care programs during the initial twelve month period (1997–98). Information collected from interviews with eleven program managers, and examination of records containing LAC material on casework files, are used to explore factors which assisted or impeded LAC implementation. Similarities are highlighted between UK and Australian experiences of LAC implementation, and issues are raised of significance to agencies considering using LAC.
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You, Emily Chuanmei, David Dunt, and Colleen Doyle. "Important Case Management Goals in Community Aged Care Practice and Key Influences." Care Management Journals 17, no. 1 (January 1, 2016): 47–60. http://dx.doi.org/10.1891/1521-0987.17.1.47.
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Aim: To investigate important case management goals and key influences on the achievement of the goals in community aged care practice from the perspectives of case managers in Australia.Methods: We surveyed 154 case managers, representing 17.1% of the target population in the State of Victoria, Australia. The key information collected was case managers’ characteristics and their selections of important case management goals. We also conducted 33 interviews with 47 case managers to explore their perceptions of important case-managed community aged care goals and the key influences on the achievement of these goals. Descriptive analysis, logistic regression, and qualitative thematic analysis were performed.Results: The survey findings showed that important case management goals included improving client outcomes, improving care quality, enhancing care coordination and accessibility, and reducing nursing home admissions. The interview findings indicated that important case management goals were divided into client-centered goals (e.g., maintaining clients safely at home), case managers’ personal goals (e.g., gaining professional development), and organizational goals/expectations/values (e.g., expecting case managers to manage budgets wisely). Finally, the mixed research methods determined constraints of organizational resources and policies, clients’ risky decisions, and case managers’ work experience and employment status as key influences or significant factors associated with the achievement of case management goals.Conclusion: Client-centered goals are of particular importance among those important case management goals. Case managers helping clients establish reasonable expectations and organizations developing favorable professional development policies and establishing reasonable job requirements and expectations will facilitate the achievement of case management goals.
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Ramiah, Vikash, Yilang Zhao, and Imad Moosa. "Working capital management during the global financial crisis: the Australian experience." Qualitative Research in Financial Markets 6, no. 3 (November 10, 2014): 332–51. http://dx.doi.org/10.1108/qrfm-09-2012-0026.
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Purpose – This paper aims to document the measures taken by Australian corporate treasurers in the areas of cash, inventory, accounts receivable, accounts payable and risk management to survive the global financial crisis (GFC). Design/methodology/approach – Using qualitative techniques like interviews and a survey questionnaire, this paper summarises the various measures adopted by working capital managers. Findings – The results show that more than half of the participants in the survey altered their working capital management practices during the crisis. Capital expenditure was curtailed, as they aimed at preserving their cash levels while reducing inventory levels. Credit worthiness of institutions became more important, and there was a general decline in credit availability. The results also show that Australian working capital managers exhibit behavioural biases, particularly overconfidence. Originality/value – It is the first paper that uses open-ended questions to capture the effects of the GFC on working capital management in Australia.
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Farooq, Muhammad Bilal, and Charl de Villiers. "Understanding how managers institutionalise sustainability reporting." Accounting, Auditing & Accountability Journal 32, no. 5 (June 17, 2019): 1240–69. http://dx.doi.org/10.1108/aaaj-06-2017-2958.
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Purpose The purpose of this paper is to explore how sustainability reporting managers (SRMs) institutionalise sustainability reporting within organisations. Design/methodology/approach In total, 35 semi-structured interviews with SRMs in Australia and New Zealand were analysed using an institutional work perspective. Findings SRMs’ institutional work can be categorised into four phases with each phase representing a different approach to sustainability reporting. Organisations transition from phase one to four as they achieve a higher level of maturity and a deeper embedding and routinisation of sustainability reporting. These include educating and advocacy work undertaken by engaging with managers (phase one), transitioning to a decentralised sustainability reporting process (phase two), transitioning to leaner, focussed, materiality driven sustainability reporting (phase three), and using sustainability key performance indicators and materiality assessment reports for planning, decision-making, goal setting, performance appraisal, and incentives (phase four). However, SRMs face challenges including their inexperience, limited time and resources, lack of management commitment to sustainability reporting and low external interest in sustainability reporting. The study identifies ten reasons why material issues are not always (adequately) disclosed. Practical implications This study recommends more training and development for SRMs, and that regulation be considered to mandate the disclosure of the materiality assessments in sustainability reports. Originality/value This research extends the existing literature examining how sustainability reports are prepared and sheds further light on how a materiality assessment is undertaken. The study identifies ten reasons for the non-disclosure of material matters, including but not limited to, legitimacy motives. Researchers can use these reasons to refine their methods for evaluating published sustainability reports. At a theoretical level, the study provides four observations that institutional researchers should consider when examining forms of institutional work.
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Sandhu, Sukhbir, and Carol T. Kulik. "Shaping and Being Shaped: How Organizational Structure and Managerial Discretion Co-evolve in New Managerial Roles." Administrative Science Quarterly 64, no. 3 (May 16, 2018): 619–58. http://dx.doi.org/10.1177/0001839218778018.
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As new roles emerge in organizations, it becomes critical to understand how organizational structure can impede or enable the managerial discretion available to role incumbents. We leverage the rich context provided by the emergent role of sustainability managers to examine the interplay between the top-down forces of structure and the bottom-up influences of managerial discretion in shaping new organizational roles over time. We analyzed qualitative data collected from in-depth interviews with sustainability managers in 21 case study organizations in India and Australia, supplemented with archival and observational data. We identified three organizational configurations, with varying levels of top-down structural and bottom-up managerial discretion dynamics at play. Each configuration had different implications for the manager’s role. Our analysis suggests that the third configuration—with semi-structured formalization and a decentralized sustainability program—provided the most conducive conditions for managers to use their discretion to champion innovative sustainability initiatives. New managerial roles in the other configurations, however, do not have to be static. With the maturation of organizational programs and active championing by managers, the structuring of organizational functions and managerial roles can co-evolve. Our findings describe a process of “shaping and being shaped,” as structure and managerial discretion co-evolve over time.
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Ridge, Damien, Alex Broom, Renata Kokanović, Sue Ziebland, and Nicholas Hill. "Depression at work, authenticity in question: Experiencing, concealing and revealing." Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine 23, no. 3 (November 1, 2017): 344–61. http://dx.doi.org/10.1177/1363459317739437.
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Australia and the United Kingdom have introduced policies to protect employees who experience mental illness, including depression. However, a better understanding of the experiential issues workers face (e.g. sense of moral failure) is needed for the provision of appropriate and beneficial support. We analysed 73 interviews from the United Kingdom and Australia where narratives of depression and work intersected. Participants encountered difficulties in being (and performing as if) ‘authentic’ at work, with depression contributing to confusions about the self. The diffuse post-1960s imperative to ‘be yourself’ is experienced in conflicting ways: while some participants sought support from managers and colleagues (e.g. sick leave, back-to-work plans), many others put on a façade in an attempt to perform the ‘well’ and ‘authentic’ employee. We outline the contradictory forces at play for participants when authenticity and visibility are expected, yet, moral imperatives to be good (healthy) employees are normative.
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Richardson, Julia, Uma Jogulu, and Ruth Rentschler. "Passion or people? Social capital and career sustainability in arts management." Personnel Review 46, no. 8 (November 6, 2017): 1835–51. http://dx.doi.org/10.1108/pr-02-2016-0023.
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Purpose The purpose of this paper is to examine the role of social capital for career success and sustainability among arts managers and the implication for human resource practice. Design/methodology/approach This paper is a qualitative study comprising interviews with 73 arts managers in Australia. Findings While answering an occupational calling and having a sense of passion for the arts is a key driver to embark upon a career in arts management, it is social capital that is essential for both objective and subjective career success and thus for career sustainability. The authors also identify the value of education, global experience and well-honed soft skills for building social capital. Research limitations/implications The study is located in Australia – arts management in other national contexts and industries may be different. Practical implications This paper identifies the need for arts managers to develop heterogeneous social capital to support both career success and sustainability. It also indicates that whereas passion for the arts may be an important driver, other skills and competencies are required. Both of these themes need to be incorporated into human resource practice in the arts industry. Social implications This paper demonstrates the growing need to acknowledge the impact of relational social capital in the arts in an increasingly volatile work environment. Originality/value This paper fills the gap in our understanding of careers that bridge both the arts and management as professional domains of activity and extends understanding on the role of social capital in management careers more generally.
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Turner, Paul, and David Shilbury. "The Impact of Emerging Technology in Sport Broadcasting on the Preconditions for Interorganizational Relationship (IOR) Formation in Professional Football." Journal of Sport Management 24, no. 1 (January 2010): 10–44. http://dx.doi.org/10.1123/jsm.24.1.10.
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Environmental factors such as emerging technology, globalization, economic reform and social change are creating a background in which sporting organizations must seek to quickly adapt to manage their ongoing activities and operations. Focusing on emerging technology in the area of sport broadcasting, this research examined six preconditions for interorganizational relationship (IOR) formation from the perspective of professional football clubs in Australia. Based upon theories derived from the IOR literature, these six preconditions for IOR formation were considered to determine if emerging broadcasting technologies impact on IOR formation between Australian Football League (AFL) and National Rugby League (NRL) clubs and broadcasters. Semistructured in-depth interviews with senior managers of 11 AFL, and 10 NRL clubs were undertaken and data analyzed, coded and emergent themes identified. Results indicate that professional club managers display most of these attributes that precipitate the preconditions for IOR formation, but although these preconditions exist, there is little willingness by the clubs to formulate IORs with sport broadcasters.
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Charters, Steve, Marilyn Clark‐Murphy, Nicole Davis, Alan Brown, and Elizabeth Walker. "An exploration of managerial expertise in the Western Australian wine industry." International Journal of Wine Business Research 20, no. 2 (June 6, 2008): 138–52. http://dx.doi.org/10.1108/17511060810883768.
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PurposeThe purpose of this paper is to identify the key management skills for running a successful winery business, which in the Australian industry is predominately a small to medium sized business, and explores the existence of such skills within the industry.Design/methodology/approachThe information was obtained through structured interviews with a range of winery owners and managers in the four main wine regions of Western Australia.FindingsWhilst a set of universal management skills are identified by the industry participants, these are not universally held. The study examines skills and training issues highlighting the diversity of winery owners and managers.Research limitations/implicationsThe study was conducted using qualitative methodology in one state of Australia only.Practical implicationsThe findings require further quantitative testing, but strongly imply that managerial skills in the wine industry are limited, and most managers are more focused on technical expertise than financial, strategic, marketing or HR planning and management.Originality/valueThe paper has benefit for the wine industry showing the strengths and weaknesses of its managers, and also for theorists who seek to understand management processes in a specific sector predominantly comprising small and medium sized enterprises.
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Polonsky, Michael Jay, Stacy Landreth Grau, and Sharyn McDonald. "Perspectives on social impact measurement and non-profit organisations." Marketing Intelligence & Planning 34, no. 1 (February 1, 2016): 80–98. http://dx.doi.org/10.1108/mip-11-2014-0221.
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Purpose – Acknowledgement of the social impact created by organisations has become an increasingly frequent discussion among practitioners. The importance of such value creation cannot be understated, yet in an increasingly competitive funding environment, the need to articulate “true” value is paramount. The purpose of this paper is to examine how Australian and US managers of non-profit organisations (NPOs) and foundations view the measurement of the social impact of NPOs. Design/methodology/approach – The paper includes 19 in-depth interviews of non-profit professionals in the USA and Australia. Respondents included non-profit managers, foundation managers and consultants in both countries. Findings – The in-depth interviews found that in both countries respondents generally agreed that objective measures of impact are desirable, but recognised the difficulties in developing objective assessment frameworks enabling comparisons across the non-profit sector. These difficulties, as well as the implications for developing assessments of social value for NPOs, are discussed. This paper demonstrates that there is an opportunity to reposition reporting expectations. The NPO sector can pool together and build on each other’s strengths and market their outcomes as a collective entity. A sector-wide approach provides potential for much needed within-sector mentoring and will showcase the rich and varied outcomes generated by NPOs. Originality/value – This research compares viewpoints in two Western countries, thus offering at least an exploratory examination of social impact assessment from an international perspective. Additionally, this research shows commonalities in terms of what is valued and what is most difficult for non-profits when determining social impact.
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Hughes, Michael, and Roy Jones. "From productivism to multi-functionality in the Gascoyne - Murchison Rangelands of Western Australia." Rangeland Journal 32, no. 2 (2010): 175. http://dx.doi.org/10.1071/rj09079.
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A sustainability assessment of the Western Australian (WA) rangelands identified a range of issues associated with regional economic decline typical of many marginal rangeland regions in Australia. As part of a regional rejuvenation strategy, the WA state government purchased selected pastoral lease properties for incorporation into the conservation estate. It was intended as a means of land-use transition from mono-functional productivism to multi-functionality incorporating protection of significant rangeland bioregions and development of tourism. A 1-year project was conducted to assess the issues relating to this transition. Archived information was obtained from government relating to the characteristics of the lease properties at the time they were purchased. Site visits were undertaken to purchased leases acquired by the government as well as neighbouring leases. During site visits, interviews with pastoralists and purchased lease managers were conducted. A series of facilitated community discussion groups in the region was held to ascertain the views of landholders and managers, government representatives, indigenous interests and commercial operators in the region. This paper describes how the transition to a combination of protection and consumption exchanged one set of problems for another. This was due partly to the intrinsic character of the land, in terms of previous overgrazing, isolation, large distances, and limited infrastructure and services. More importantly, the top-down approach to land transition failed to allocate adequate management resources to replace those lost when the former pastoral leaseholders left. The consequences of inadequate management included theft and rapid degradation of assets, inadequate control of pests and weeds; inadequate fire prevention management and poor communication between the government and other stakeholders over management decisions. This paper discusses the dynamics of this WA rangeland transition with reference to the multi-functional rural transition concept.
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Culph, Jennifer, Lindy Clemson, Justin Scanlan, Luke Craven, Yun-Hee Jeon, and Kate Laver. "Exploring relationships between health professionals through the implementation of a reablement program for people with dementia: A mixed methods study." Brain Impairment 21, no. 3 (March 20, 2020): 286–98. http://dx.doi.org/10.1017/brimp.2020.2.
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AbstractAims:Implementation of novel interventions occurs within broad organisational contexts, which contain many relationships and moving parts. Efforts need to be made to understand these relationships as they are an important predictor of successful implementation. This study examines the relationships between health professionals involved in the implementation of an evidence-based community program for people with dementia and their carers in Australia, The Care of People with dementia in their Environments program.Methods:This study utilised mixed methods including in-depth interviews and organisational diagrams. Qualitative data from 28 interviews were collected from occupational therapists, nurses and their managers. Recruitment ensured a variety of different organisational contexts were represented. Thematic analysis was used to capture key emergent themes.Findings:The strongest relationships were usually between the occupational therapist and their manager. Strong trusting relationships with managers were instrumental in advocating for the need for reablement programs and the occupational therapy professional role in dementia care. Large teams of occupational therapists were seen to be beneficial in supporting each other in case complexities. Relationships between occupational therapists and nurses were often missing or perceived as weak relationships. A conducive physical environment contributed to stronger more collaborative relationships, where individuals were visible and therefore felt to be more approachable.Conclusion:Our study highlights the additional preparation work that is required of organisations to consider relationships in their strategies for implementation.
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Miller, Jane, Amanda Lee, Natalie Obersky, and Rachael Edwards. "Implementation of A Better Choice Healthy Food and Drink Supply Strategy for staff and visitors in government-owned health facilities in Queensland, Australia." Public Health Nutrition 18, no. 9 (January 15, 2014): 1602–9. http://dx.doi.org/10.1017/s1368980013003455.
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AbstractObjectiveThe present paper reports on a quality improvement activity examining implementation of A Better Choice Healthy Food and Drink Supply Strategy for Queensland Health Facilities (A Better Choice). A Better Choice is a policy to increase supply and promotion of healthy foods and drinks and decrease supply and promotion of energy-dense, nutrient-poor choices in all food supply areas including food outlets, staff dining rooms, vending machines, tea trolleys, coffee carts, leased premises, catering, fundraising, promotion and advertising.DesignAn online survey targeted 278 facility managers to collect self-reported quantitative and qualitative data. Telephone interviews were sought concurrently with the twenty-five A Better Choice district contact officers to gather qualitative information.SettingPublic sector-owned and -operated health facilities in Queensland, Australia.SubjectsOne hundred and thirty-four facility managers and twenty-four district contact officers participated with response rates of 48·2 % and 96·0 %, respectively.ResultsOf facility managers, 78·4 % reported implementation of more than half of the A Better Choice requirements including 24·6 % who reported full strategy implementation. Reported implementation was highest in food outlets, staff dining rooms, tea trolleys, coffee carts, internal catering and drink vending machines. Reported implementation was more problematic in snack vending machines, external catering, leased premises and fundraising.ConclusionsDespite methodological challenges, the study suggests that policy approaches to improve the food and drink supply can be implemented successfully in public-sector health facilities, although results can be limited in some areas. A Better Choice may provide a model for improving food supply in other health and workplace settings.
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Sorensen, Ros, Rick Iedema, Donella Piper, Elizabeth Manias, Allison Williams, and Anthony Tuckett. "Health care professionals’ views of implementing a policy of open disclosure of errors." Journal of Health Services Research & Policy 13, no. 4 (October 2008): 227–32. http://dx.doi.org/10.1258/jhsrp.2008.008062.
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Objectives: To understand the views of doctors, nurses, allied health professionals and health managers of open disclosure of medical errors. Methods: Semi-structured interviews were conducted with 131 health professionals to understand their experiences of implementing open disclosure in 21 providers in Australia. Results: Health professionals are positive about open disclosure and are applying the model to patient- clinician communication encounters more generally. Workforce and systems competencies enable clinicians and health service managers to implement open disclosure principles and practices, although a propensity to hide errors, wavering commitment and to exacerbate the problem inhibits implementation as policy intends. The gap between policy objectives and their implementation limits the benefits to health professionals. Conclusion: Health services must develop organizing capabilities if open disclosure is to be implemented as intended. Activities should identify and address factors that impede implementation and enable workforce and system competencies to develop. These activities will allow health services to adapt central open disclosure policy to local conditions and to embed its principles and practices organization-wide.
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Ip-Soo-Ching, Jean Marie, Suzanne Zyngier, and Tahmid Nayeem. "Ecotourism and environmental sustainability knowledge: An open knowledge sharing approach among stakeholders." Australian Journal of Environmental Education 35, no. 01 (December 19, 2018): 62–82. http://dx.doi.org/10.1017/aee.2018.45.
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AbstractThe discipline of knowledge management (KM) considers knowledge as potentially the most valuable organisational asset that must be shared among staff and stakeholders and even communities in order to yield considerable returns and benefits. However, in a real-world context, managers in industries such as high technology, manufacturing and finance jealously guard their valuable knowledge and prevent other entities from gaining access to this resource. Open cases of knowledge sharing among stakeholders such as staff, customers, business partners, competitors and the public are rare. Therefore, the philosophical premise of KM — knowledge must be openly shared — is often unrealised. Knowledge of environmental sustainability is a valuable resource for ecotourism operators because they operate in natural environments such as the Great Barrier Reef in Australia and Sipadan Marine Park in Malaysia, and depend on the quality of these environments for their ongoing success. This research provides evidence that knowledge dissemination in the form of environmental sustainability knowledge can be openly shared among staff, customers, competitors and the public, thereby linking KM and environmental education. This article provides an interpretivist analysis of knowledge sharing by innovative ecotourism operators in Australia and South East Asia (Malaysia and Thailand). Data were collected through in-depth interviews with 14 executives, field observations and analysis of company documents. Results from this research found that ecotourism managers are passionate believers of environmental sustainability and benevolently share their valuable organisational knowledge and beliefs with all stakeholders.
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Burns, Penelope L., Gerard J. FitzGerald, Wendy C. Hu, Peter Aitken, and Kirsty A. Douglas. "General Practitioners’ Roles in Disaster Health Management: Perspectives of Disaster Managers." Prehospital and Disaster Medicine 37, no. 1 (December 3, 2021): 124–31. http://dx.doi.org/10.1017/s1049023x21001230.
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AbstractIntroduction:General Practitioners (GPs) are inevitably involved when disaster strikes their communities. Evidence of health care needs in disasters increasingly suggests benefits from greater involvement of GPs, and recent research has clarified key roles. Despite this, GPs continue to be disconnected from disaster health management (DHM) in most countries.Study Objective:The aim of this study was to explore the perspectives of disaster management professionals in two countries, across a range of all-hazard disasters, regarding the roles and contributions of GPs to DHM, and to identify barriers to, and benefits of, more active engagement of GPs in disaster health care systems.Methods:A qualitative research methodology using semi-structured interviews was conducted with a purposive sample of Disaster Managers (DMs) to explore their perspectives arising from experiences and observations of GPs during disasters from 2009 through 2016 in Australia or New Zealand. These involved all-hazard disasters including natural, man-made, and pandemic disasters. Responses were analyzed using thematic analysis.Results:These findings document support from DM participants for greater integration of GPs into DHM with New Zealand DMs reporting GPs as already a valuable integrated contributor. In contrast, Australian DMs reported barriers to inclusion that needed to be addressed before sustained integration could occur. The two most strongly expressed barriers were universally expressed by Australian DMs: (1) limited understanding of the work GPs undertake, restricting DMs’ ability to facilitate GP integration; and (2) DMs’ difficulty engaging with GPs as a single group. Other considerations included GPs’ limited DHM knowledge, limited preparedness, and their heightened vulnerability.Strategies identified to facilitate greater integration of GPs into DHM where it is lacking, such as Australia, included enhanced communication, awareness, and understanding between GPs and DMs.Conclusion:Experience from New Zealand shows systematic, sustained integration of GPs into DHM systems is achievable and valuable. Findings suggest key factors are collaboration between DMs and GPs at local, state, and national levels of DHM in planning and preparedness for the next disaster. A resilient health care system that maximizes capacity of all available local health resources in disasters and sustains them into the recovery should include General Practice.
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Qureshi, Athar Mahmood Ahmed, and Nina Evans. "Deterrents to knowledge-sharing in the pharmaceutical industry: a case study." Journal of Knowledge Management 19, no. 2 (April 7, 2015): 296–314. http://dx.doi.org/10.1108/jkm-09-2014-0391.
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Purpose – This study aims to explore deterrents to knowledge-sharing in pharmaceutical manufacturing. Effective knowledge-sharing is fundamental to stimulation of the process of knowledge absorption. The limited proximal communication between the employees in the pharmaceutical industry stifles their knowledge-sharing behaviour significantly. Design/methodology/approach – A cross-sectional case study, consisting of semi-structured interviews with managers and scientists, was conducted in a multinational pharmaceutical company in Australia. Respondents were asked to answer questions regarding their current knowledge-sharing practices and to identify organisational deterrents to knowledge-sharing. The data were condensed into themes according to the thematic analysis method. Findings – The pharmaceutical industry is extensively regulated and its excessive competitiveness is cultivating organisational reticence towards the development of a knowledge-sharing culture. Nine categories of deterrents to intra- (within) and inter-organisational (between organisations) knowledge-sharing have been identified. These categories include high cost of sharing knowledge, information technology limitations, knowledge-hiding, lack of socialisation, lack of trust culture, non-educational mindset, organisational politics, poor leadership and time pressure. Research limitations/implications – The population of this study consists of managers and practitioners working for a pharmaceutical company. Hence, the generalisability of the findings to other health-care settings is unknown. Practical implications – The findings have implications for leaders and managers who should be aware of these professional diversities, instigators as well as the ripple effects of limited knowledge-sharing to guide the organisation towards developing an optimal knowledge-sharing culture. Originality/value – A focussed investigation of knowledge-sharing behaviour within the pharmaceutical industry in Australia, considering the pressure applied to this industry over the past decade. This case study specifically focusses on the diversity of deterrents to knowledge-sharing in the pharmaceutical manufacturing industry.
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Khan, Rubaiyet H., Geetha Subramaniam, Ershad Ali, and Saida Parvin. "Islamic banking opportunities in a non-Islamic economy: Customer perspectives of New Zealand." Journal of Emerging Economies and Islamic Research 6, no. 3 (September 30, 2018): 59. http://dx.doi.org/10.24191/jeeir.v6i3.8788.
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New Zealand as a representative of a non-Islamic economy holds some unique characteristics. It is small enough to test a new banking concept without many risks at the same time the results can be replicated effectively in larger economies like Australia, Canada, UK and USA. The current study uses four exploratory interviews and a robust literature review to propose frameworks for future studies in this area of knowledge. The results suggest opportunities of a market that can be a source of effective knowledge for successful market entries for Islamic banks around the world. Finding of this study may be of interest of future researchers in this area as well as managers and bankers looking for future markets of Islamic banks.
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XIA, Bo, Jian ZUO, Martin SKITMORE, Qing CHEN, and Ayomi RARASATI. "SUSTAINABLE RETIREMENT VILLAGE FOR OLDER PEOPLE: A CASE STUDY IN BRISBANE, AUSTRALIA." International Journal of Strategic Property Management 19, no. 2 (June 19, 2015): 149–58. http://dx.doi.org/10.3846/1648715x.2015.1029564.
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Retirement villages are regarded as a viable accommodation option for the ever increasing ageing population in Australia. This paper aims to identify sustainability features and practices adopted in retirement villages and associated benefits to improve the life quality of older people. A case study of an existing retirement village 10 kms from Brisbane CBD was conducted involving a series of interviews with the village managers and residents together with documents relating to the village's operations and activities. The environmentally friendly features that were incorporated into the development mainly include green design for the site and floor plan and waste management in daily operation. More importantly, a variety of facilities are provided to strengthen the social engagement and interactions among the residents. Additionally, different daily services are provided to assist independent living and improve the health conditions of residents. Also, the relatively low vacancy rate in this village indicates that these sustainability features offer good value of money for the residents. The paper provides a first look at sustainable retirement villages in terms of triple bottom line sustainability with emphasis on social aspects, reveals the importance in maintaining an appropriate balance, and provides examples of how this can be achieved in practice.
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Bidmead, Elaine, Tilly Reid, Alison Marshall, and Veronica Southern. "“Teleswallowing”: a case study of remote swallowing assessment." Clinical Governance: An International Journal 20, no. 3 (July 6, 2015): 155–68. http://dx.doi.org/10.1108/cgij-06-2015-0020.
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Purpose – Telemedicine has enabled speech and language therapists (SLTs) to remotely assess swallowing difficulties (dysphagia) experienced by nursing home residents. The new technique, “teleswallowing”, was designed by the Speech and Language Therapy Service at Blackpool Teaching Hospitals NHS Foundation Trust. It allows prompt assessment, avoiding potential risks of aspiration pneumonia, malnutrition, poor rehabilitation, increased hospital stays and reduced quality of life (Hinchey et al., 2005; Langmore et al., 1998). The purpose of this paper is to report on a second pilot of teleswallowing and the concomitant adoption study. Design/methodology/approach – The adoption study employed qualitative methods, including consultations with senior managers, semi-structured interviews with nursing home matrons/managers and nurses, two focus groups and semi-structured interviews with SLTs. The project clinical lead kept an activity log, which was used to estimate resource savings. Findings – Over a three-month period, six SLTs and 17 patients in five nursing homes participated in teleswallowing assessments. Teleswallowing benefited both patients and participating nursing homes. Better use of therapist time and cost savings were demonstrated and evidence showed that the service could be successfully scaled up. Despite this, a number of barriers to service transformation were identified. Originality/value – This is the first implementation of teleswallowing in the UK, but it has been used in Australia (Ward et al., 2012). The approach to engaging stakeholders to understand and address barriers to adoption is novel. The value lies in the lessons learned for future innovations.
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Huse, Oliver, Christina Zorbas, Alethea Jerebine, Ari Kurzeme, Miranda Blake, Megan Ferguson, Claire Palermo, et al. "Recreation centre managers’ perceptions of pricing interventions to promote healthy eating." Health Promotion International 35, no. 4 (July 3, 2019): 682–91. http://dx.doi.org/10.1093/heapro/daz062.
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Abstract Retailers have the capacity to improve the food and beverage environment by making healthier options more affordable and attractive for their consumers. The perspectives of retailers on feasible and acceptable pricing strategies are not known. The aim of this study was to understand retailers’ perceptions of factors that are relevant to feasible and acceptable health-promoting food and beverage pricing interventions. A convenience sample of 11 aquatic and recreation centre managers in Victoria, Australia was recruited to participate in semi-structured interviews. We took a pragmatic approach with the aim of understanding retailers’ perceptions of factors that affect the feasibility and acceptability of pricing interventions within their facilities. Thematic analysis was used to synthesize and interpret retailers’ perceptions of pricing interventions. Key themes identified were: structural and organizational characteristics (the internal and external characteristics of aquatic and recreation centres), characteristics of feasible pricing changes (type, magnitude and products targeted by pricing strategies) and business outcomes (profits and customer feedback). Results suggest that pricing interventions to promote healthy food and beverage choices can be feasible and acceptable to retailers, though contextual considerations are likely to be important. Future studies should use these findings to design interventions most likely to be acceptable to retailers, work with retailers to implement health-promoting food and beverage pricing interventions, evaluate the impact on business outcomes including customer perspectives and profitability, and test transferability to other retail settings.