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1

Thornberry, Owen T. An experimental comparison of telephone and personal health interview surveys. Hyattsville, Md: U.S. Dept. of Health and Human Services, Public Health Service, National Center for Health Statistics, 1987.

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2

Brandt, Jason. TICS, telephone interview for cognitive status: Professional manual. Lutz, FL: Psychological Assessment Resources, 2003.

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3

Whalen, Margaret V. Perspectives on AFVs: 1996 survey of drivers of light-duty federal fleet vehicles. [Golden, Colo: NREL, 1996.

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4

Research Conference (1st 1985 Reston, Va.). First Annual Research Conference, March 20-23, 1985, Sheraton International Conference Center, 11810 Sunrise Valley Drive, Reston, Virginia: Proceedings. [Washington, D.C.]: U.S. Dept. of Commerce, Bureau of the Census, 1985.

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5

Office, General Accounting. Tax administration: IRS' telephone routing interactive system may not meet expectations : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C. (P.O. Box 37050 Washington 20013): The Office, 1998.

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6

Office, General Accounting. Tax administration: IRS's efforts to improve compliance with employment tax requirements should be evaluated : report to the Ranking Minority Member, Committee on Small Business & Entrepreneurship, U.S. Senate. Washington, D.C: The Office, 2002.

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7

Office, General Accounting. Tax administration: Impact of compliance and collection program declines on taxpayers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: U.S. General Accounting Office, 2002.

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8

Office, General Accounting. Tax administration: Information on IRS' international tax compliance activities : fact sheet for the Chairman, Committee on Finance, U.S. Senate. Washington, D.C: The Office, 1994.

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9

Office, General Accounting. Tax administration: Ways to simplify the estimated tax penalty calculation : report to the Chairmen and Ranking Minority Members, Committee on Finance, U.S. Senate, and Committee on Ways and Means, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1998.

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10

Office, General Accounting. Tax administration: IRS' problem-solving days : report to the Chairman, Committee on Finance, U.S. Senate. Washington, D.C. (P.O. Box 37050, Washington 20013): The Office, 1998.

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11

Office, General Accounting. Tax administration: IRS' levy of federal payments could generate millions of dollars : report to Congressional Requesters. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): U.S. General Accounting Office, 2000.

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12

Office, General Accounting. Tax administration: Audit trends and taxes assessed on large corporations : report to the Commissioner, Internal Revenue Service. Washington, D.C: The Office, 1995.

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13

Office, General Accounting. Tax administration: Compliance measures and audits of large corporations need improvement : report to the Chairman, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate. Washington, D.C: The Office, 1994.

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14

Office, General Accounting. Tax administration: Potential impact of alternative taxes on taxpayers and administrators : report to the Chairmen and ranking minority Members, Committee on Finance, U.S. Senate and Committee on Ways and Means, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1998.

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15

Office, General Accounting. Tax administration: IRS' efforts to place more emphasis on criminal tax investigations : report to the Commissioner, Internal Revenue Service. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1997.

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16

Office, General Accounting. Tax administration: IRS measures could provide a more balanced picture of audit results and costs : report to the Honorable Rob Portman, Committee on Ways and Means, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1998.

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17

Office, General Accounting. Tax administration: IRS' abatement of assessments in fiscal years 1995-98 : report to the Joint Committee on Taxation. Washington, D.C: The Office, 1999.

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18

Office, General Accounting. Tax administration: Information is not available to determine whether $5 billion in liberty zone tax benefits will be realized : report to Congressional Requesters. Washington, D.C: GAO, 2003.

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19

Office, General Accounting. Tax administration: Factors affecting results from audits of large corporations : report to the Commissioner, Internal Revenue Service. Washington, D.C: The Office, 1997.

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20

Office, General Accounting. Tax administration: Alternative filing systems : report to the Chairman, Subcommittee on Treasury, Postal Service, and General Government, Committee on Appropriations, House of Representatives. Washington, D.C: The Office, 1996.

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21

Office, General Accounting. Tax administration: Federal Payment Levy Program measure, performance, and equity can be improved : report to Congressional Requesters. Washington, D.C: GAO, 2003.

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22

Office, General Accounting. Tax administration: IRS's 2003 filing season performance showed improvements : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: GAO, 2003.

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23

Office, General Accounting. Tax administration: IRS' use of nonaudit contacts : report to Congressional requesters. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 2000.

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24

Office, General Accounting. Tax administration: IRS is implementing the National Research Program as planned : report to the Committee on Finance, U.S. Senate. [Washington, D.C.]: GAO, 2003.

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25

Office, General Accounting. Tax administration: Changes to IRS's Schedule K-1 document matching program burdened compliant taxpayers : report to the Chair, Committee on Small Business and Entrepreneurship, U.S. Senate. [Washington, D.C.]: GAO, 2003.

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26

Office, General Accounting. Tax administration: IRS's innocent spouse program performance improved--balanced performance measures needed : report to the Chairman and Ranking Minority Member, Committee on Finance, U.S. Senate. Washington, D.C: U.S. General Accounting Office, 2002.

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27

Office, General Accounting. Tax administration: Tax requirements of small businesses : report to the Chairman, Committee on Small Business, U.S. Senate. Washington, D.C. (P.O. Box 37050, Washington 20013): The Office, 1999.

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28

Diana, Brunink, Washington (State). Office of Financial Management., and Washington State Library. Electronic State Publications., eds. Characteristics of households with and without telephones: Analysis with 1990 census data. [Olympia, Wash.]: Washington State Office of Financial Management, 1999.

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29

Tax administration: Better training needed for IRS' new telephone assistors : report to congressional committees. [Washington, D.C.]: The Office, 1991.

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30

Tax administration: IRS' test of tax return filing by telephone : report to the Chairman, Committee on Governmental Affairs, U.S. Senate. Washington, D.C: The Office, 1993.

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31

Tax administration: IRS' test of tax return filing by telephone : report to the Chairman, Committee on Governmental Affairs, U.S. Senate. Washington, D.C: The Office, 1993.

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32

VA health care: Telephone service should be more accessible to patients : report to the Honorable Frank H. Murkowski, United States Senate. Washington, D.C: The Office, 1991.

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33

Tax administration: IRS' telephone routing interactive system may not meet expectations : report to the chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: The Office, 1998.

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34

Office, General Accounting. Tax administration: IRS' telephone routing interactive system may not meet expectations : report to the chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: The Office, 1998.

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35

Office, General Accounting. Tax administration: Improvement in IRS' telephone assistor accuracy : fact sheet for the Chairman, Subcommittee on Commerce, Consumer, and Monetary Affairs, Committee on Government Operations, House of Representatives. Washington, D.C: The Office, 1992.

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36

Tax administration: Making IRS' telephone systems easier to use should help taxpayers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: The Office, 1996.

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37

Tax administration: Making IRS' telephone systems easier to use should help taxpayers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: The Office, 1996.

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38

Tax administration: IRS' administration of the International Boycott Tax Code provisions : report to the Chairman, Committee on Finance, U.S. Senate, and the Honorable Charles E. Schumer, House of Representatives. Washington, D.C: The Office, 1991.

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39

Office, General Accounting. Tax administration: IRS' interpretive guidance implementing the Tax Reform Act : report to Congressional requesters. Washington, D.C: The Office, 1989.

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40

Office, General Accounting. Tax administration: IRS' abatement process in selected locations : report to the Joint Committee on Taxation. Washington, D.C: The Office, 1999.

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41

Tax administration: Trends for certain IRS programs : fact sheet for the Chairman, Subcommittee on Regulation and Government Information, Committee on Governmental Affairs, U.S. Senate. Washington, D.C: The Office, 1993.

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42

Tax administration: IRS activities to increase compliance of overseas taxpayers : report to the Chairman, Committee on Finance, U.S. Senate. Washington, D.C: The Office, 1993.

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43

Office, General Accounting. Tax administration: Information returns should increase proper reporting of farm income : report to the Joint Committee on Taxation, Congress of the United States. Washington, D.C: The Office, 1986.

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44

Tax administration: IRS' implementation of the 1988 Taxpayer Bill of Rights : report to the Chairman, Subcommittee on Private Retirement Plans and Oversight of the Internal Revenue Service, Committee on Finance, U.S. Senate. Washington, D.C: The Office, 1991.

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45

Tax administration: Negligence and substantial understatement penalties poorly administered : report to the Chairman, Subcommittee on Private Retirement Plans and Oversight of the Internal Revenue Service, Committee on Finance, U.S. Senate. [Washington, D.C.]: The Office, 1991.

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46

Office, General Accounting. Tax administration: Statistics on IRS' use of levies to collect delinquent taxes : fact sheet for the Joint Committee on Taxation. Washington, D.C: The Office, 1989.

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47

Tax administration: IRS' system used in prioritizing taxpayer delinquencies can be improved : report to the Commissioner, Internal Revenue Service. Washington, D.C: The Office, 1992.

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48

Tax administration: IRS' use of nonaudit contacts : report to congressional requesters. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 2000.

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49

Office, General Accounting. Tax administration: Lessons learned from IRS' initial experience in redeploying employees : report to the Honorable Margaret Milner Richardson, Commissioner of Internal Revenue. Washington, D.C: The Office, 1997.

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50

Tax administration: Changes needed to reduce volume and improve processing of undeliverable mail : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C: The Office, 1994.

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