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1

Kelleher, Anne. The future of directory assistance & white pages, 1991-92 update. Larchmont, N.Y: Communications Trends, 1991.

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2

Sigel, Efrem. The future of directory assistance & printed white pages, 1989-91. Larchmont, N.Y. (2 East Ave., Larchmont 10538): Communications Trends, 1989.

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3

Telefonbefragung als intersubjektiver Aushandlungsprozess: Die komplexe Kommunikationsstruktur standardisierter Interviews--theoretische Neukonzeption und praktische Anwendung in der Markt- und Meinungsforschung. Baden-Baden: Nomos, 2009.

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4

Latona, John. Tetherless trucking: Mobile data opportunities in the trucking industry. Alexandria, VA: Telecom Pub. Group, 1994.

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5

Körmendi, Eszter. Data quality and telephone interviews: A comparative study of face-to-face and telephone data collecting methods. Copenhagen: Danmarks Statistik, 1989.

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6

Leeuw, Edith Desirée de. Data quality in mail, telephone and face to face surveys. Amsterdam: TT-Publikaties, 1992.

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7

Körmendi, Eszter. Datakvalitet ved telefoninterview: En sammenlignende undersøgelse af besøgs- og telefoninterviewing = Data quality and telephone interviews : a comparative study of face-to-face and telephone data collecting methods. København: Socialforskningsinstituttet, 1986.

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8

L. C. R. J. Willenborg. Computational aspects of survey data processing. Amsterdam, The Netherlands: Centrum voor Wiskunde en Informatica, 1988.

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9

Willenborg, L. C. R. J. Computational aspects of survey data processing. Amsterdam, Netherlands: Centrum voor Wiskunde en Informatica, 1988.

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10

Anna, Thomson, and Wheeler Chris 1943-, eds. Telemanage your customers: A system for telephone account management. Aldershot, Hants, England: Gower, 1990.

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11

Computer telephone integration. Boston: Artech House, 1993.

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12

Computer telephone integration. 2nd ed. Boston, MA: Artech House, 1999.

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13

CTI solutions and systems: How to put computer telephony integration to work. New York: McGraw-Hill, 1997.

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14

Boyd, Bonnie. Profiting from automated call processing. Menlo Park, CA (333 Ravenswood Ave., Menlo Park 94025-3476): SRI International, Business Intelligence Program, 1989.

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15

Australia. Community Services Ministers' Advisory Council. National community services data dictionary. 2nd ed. Canberra, ACT: Australian Institute of Health and Welfare, 2000.

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16

Australia. National Community Services Data Committee. National community services data dictionary. 3rd ed. Canberra: Australian Institute of Health and Welfare, 2004.

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17

Hansen, P., and Celso C. Ribeiro. Essays and surveys in metaheuristics. New York: Springer, 2002.

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18

AASHTO guidelines for traffic data programs. Washington, D.C: American Association of State Highway and Transportation Officials, 1992.

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19

Lee, Jae Y. Automatic retrieval of ATR data. College Station, Tex: Texas Transportation Institute, Texas A&M System, 1986.

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20

Crumbley, Tony L. Commercial real estate surveys. Alexandria, VA (4232 King St., Alexandria 22302-9950): American Chamber of Commerce Researchers Assoc., 1988.

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21

Ulf, Olsson. The agricultural census in Lesotho--computer system, tabulation plan, sample design, and field procedures: Report from a short-term mission, April 16 - May 5, 1990. [Sweden]: Statistics Sweden, International Consulting Office, 1990.

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22

Zhavoronkov, A. V. Katalog peremennykh bazy sot͡s︡iologicheskikh dannykh po problemam izuchenii͡a︡ ideologicheskogo prot͡s︡essa: Opyt sistematizat͡s︡ii pokazateleĭ ri͡a︡da issledovaniĭ : operativnai͡a︡ informat͡s︡ii͡a︡. Moskva: In-t sot͡s︡iologicheskikh issl. AN SSSR, 1988.

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23

Ulf, Olsson. The agricultural census in Lesotho--computer system, computer training, and field procedures: Report from a short-term mission, September 26 - October 14, 1989. [Sweden]: Statistics Sweden, International Consulting Office, 1989.

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24

Swift, T. Kevin. Third-party processing: North American market. Norwalk, CT: Business Communications Co., 2001.

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25

Swift, T. Kevin. Third-party processing: North American market. Norwalk, CT: Business Communications Co., 1997.

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26

H, Long Stephen, Marquis M. Susan, Robert Wood Johnson Foundation, and Rand Corporation, eds. Data cleaning procedures for the 1993 Robert Wood Johnson Foundation family health insurance survey. Santa Monica, CA: Rand, 1997.

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27

Hazard, John W. Processing data from soil assessment surveys with the computer program SOILS. [Portland, Or.]: U.S. Dept. of Agriculture, Forest Service, Pacific Northwest Forest and Range Experiment Station, 1985.

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28

Taylor, Charles Lewis. World handbook of political and social indicators III, 1948-1982: Daily political events data, annual political events data, quarterly political events data. 2nd ed. Ann Arbor, Mich: Inter-university Consortium for Political and Social Research, 1985.

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29

Inc, LMSL. New York Public Service Commission, New York Telephone customer loop inventory study. Overland Park, KS: LMSL, Inc., 1991.

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30

Ehling, Manfred, and Ulrich Rendtel. Harmonisation of panel surveys and data quality: CHINTEX : the change from input harmonisation to ex-post harmonisation in national samples of the European Community household panel, implications on data quality. Wiesbaden: Statistiches Bundesamt, 2004.

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31

National Automated Clearing House Association. A guide to implementing a telephone-initiated ACH debit program. Herndon, VA: NACHA, 2002.

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32

T, MacGillivray H., and Thomson E. B, eds. Digitised optical sky surveys: Proceedings of the Conference on "Digitised Optical Sky Surveys" held in Edinburgh, Scotland, 18-21 June 1991. Dordrecht: Kluwer Academic Publishers, 1992.

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33

Morris, David. Third party processing in North America. New York, NY: Packaged Facts, 2004.

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34

Saris, Willem E. Computer-assisted interviewing. Newbury Park, Calif: Sage Publications, 1991.

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35

Dekker, Arij. Data processing for demographic censuses and surveys: With special emphasis on methods applicable to developing country environments. The Hague: NiDi, 1997.

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36

Adriana, Baculo Giusti, Unité pédagogique d'architecture no 6., and Università di Napoli. Facoltà di architettura, eds. Architettura e informatica: Atti del Convegno internazionale di studi "Il rilievo e la rappresentazione dell'architettura e dell'ambiente," Parigi, Castello di Cinq Mars, 28-29 maggio 1998. [Naples]: Electa Napoli, 2000.

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37

French, Alexander. Traffic data collection and analysis: Methods and procedures. Washington, D.C: Transportation Research Board, National Research Council, 1986.

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38

1941-, Greetham D. C., ed. Computer telephony and wireless technologies: Future directions in communications. Charleston, S.C: Computer Technology Research Corp., 1997.

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39

Izor, Catherine M. Staff training and recognition program: Communication and telephone skills (S1303). Dubuque, Iowa: Kendall/Hunt Pub. Co., 2002.

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40

Seminar on Quality of Federal Data (1990 Washington, D.C.). Seminar on Quality of Federal Data. [Washington, D.C.?]: Statistical Policy Office, Office of Information and Regulatory Affairs, Office of Management and Budget, 1991.

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41

Vegetation description and data analysis: A practical approach. 2nd ed. Chichester, West Sussex, UK: John Wiley & Sons, 2011.

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42

SPC digital telephone exchanges. London, U.K: P. Peregrinus Ltd. on behalf of the Institution of Electrical Engineers, 1990.

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43

Redmill, Felix. SPC digital telephone exchanges. London: Peter Peregrinus on behalf of the Institution of Electrical Engineers, 1994.

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44

Redmill, Felix. SPC digital telephone exchanges. London, U.K: Peter Peregrinus on behalf of the Institution of Electrical Engineers, 1990.

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45

Complex surveys: A guide to analysis using R. Hoboken, N.J: John Wiley, 2010.

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46

Lumley, Thomas. Complex surveys: A guide to analysis using R. Hoboken, N.J: John Wiley, 2010.

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47

Jaume, Barceló, and Kuwahara Masao, eds. Traffic data collection and its standardization. New York: Springer, 2010.

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48

Taylor, M. A. P. Traffic analysis: New technology & new solutions. North Melbourne, Victoria, Australia: Hargreen Pub. Co., 1988.

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49

Rowe, Irene Vlitos. The impact of technology on the travel industry: Developmentsand trends. London: Pearson Professional, 1995.

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50

Shapiro, Jeffrey R. Computer telephony strategies. Foster City, CA: IDG Books Worldwide, 1996.

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