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Journal articles on the topic 'Telephone counselling'

Author: Grafiati
Published: 4 June 2021
Last updated: 31 January 2023

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1

KO, SOO-MENG, and HELEN B. L. LIM. "SAGE TELEPHONE COUNSELLING." Stress Medicine 12, no. 4 (October 1996): 261–65. http://dx.doi.org/10.1002/(sici)1099-1700(199610)12:4<261::aid-smi666>3.0.co;2-o.

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Rosenfield, Maxine, and Evelyn Smillie. "Group counselling by telephone." British Journal of Guidance and Counselling 26, no. 1 (February 1, 1998): 11–19. http://dx.doi.org/10.1080/03069889800760021.

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3

Rosenfield, Maxine, and Evelyn Smillie. "Group counselling by telephone." British Journal of Guidance & Counselling 26, no. 1 (February 1998): 11–19. http://dx.doi.org/10.1080/03069889808253834.

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4

Palmer, Stephen. "Telephone counselling in China." Counselling Psychology Quarterly 10, no. 4 (December 1997): 473–79. http://dx.doi.org/10.1080/09515079708254193.

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5

Hugo, Philippa, Philip Segwick, Alison Black, and Hubert Lacey. "Telephone counselling—the EDA approach." European Eating Disorders Review 7, no. 4 (August 1999): 300–309. http://dx.doi.org/10.1002/(sici)1099-0968(199908)7:4<300::aid-erv279>3.0.co;2-p.

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6

Palmer, Stephen, Wang Xingjaun, and Xiao-Ming Jia. "Counselling in China: Telephone ‘hotlines’." Counselling Psychology Review 13, no. 2 (May 1998): 21–25. http://dx.doi.org/10.53841/bpscpr.1998.13.2.21.

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7

Davidson, Danielle, and Gai Harrison. "Heard but not seen: Exploring youth counsellors’ experiences of telephone counselling." Aotearoa New Zealand Social Work 32, no. 1 (April 19, 2020): 73–85. http://dx.doi.org/10.11157/anzswj-vol32iss1id708.

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INTRODUCTION: Human service practitioners who work over the telephone are physically invisible to their clients and this invisibility shapes their work. Existing literature suggests that physical invisibility, coupled with anonymity and the immediacy of service provision are defining features of telephone counselling. However, little research has explored how telephone counsellors experience these features in any real depth.METHODOLOGY: This article reports on a case study conducted at a youth helpline in Aotearoa New Zealand. Qualitative, semi-structured interviews were conducted with 10 practitioners on their experiences of telephone counselling work. One key finding from this case study is discussed: the impact of invisibility and anonymity.FINDINGS: Findings indicate that practitioners’ experiences of delivering telephone counselling are more divergent than those presented in extant literature. While telephone counsellors face challenges delivering non-face-to-face counselling support, the physical invisibility of this medium, coupled with a supportive work environment can also provide potential benefits to counsellors.CONCLUSIONS: Counsellors’ experiences of telephone counselling work appear to be more nuanced than traditionally understood. While practitioners may experience a range of possible challenges in delivering telephone counselling, such as responding to hoax and abusive callers, they also experience benefits such feeling relaxed, and supported by colleagues and supervisors. Management practices, such as flexible rules and accessible supervision, can help practitioners manage the impact working non-face-to-face with clients. Given the ongoing popularity of telephone counselling, further research is needed on the working conditions that promote practitioner wellbeing and job satisfaction.
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Percival, Jennifer. "Telephone counselling helps smokers to quit." Nursing Standard 25, no. 20 (January 19, 2011): 32. http://dx.doi.org/10.7748/ns.25.20.32.s43.

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9

Hornblow, Andrew R. "Does Telephone Counselling Have Preventive Value?" Australian & New Zealand Journal of Psychiatry 20, no. 1 (March 1986): 23–28. http://dx.doi.org/10.3109/00048678609158861.

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Burrows, G. D., and G. J. Coman. "Group telephone counselling for problem gamblers." Australian and New Zealand Journal of Psychiatry 34, s1 (January 2000): A10—A11. http://dx.doi.org/10.1080/000486700562.

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11

Bobevski, Irene, Alina M. Holgate, and Jim Mclennan. "Characteristics of effective telephone counselling skills." British Journal of Guidance & Counselling 25, no. 2 (May 1997): 239–49. http://dx.doi.org/10.1080/03069889708253805.

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12

Goss, Stephen. "Telephone counselling: a handbook for practitioners." British Journal of Guidance & Counselling 42, no. 5 (August 13, 2014): 586–88. http://dx.doi.org/10.1080/03069885.2014.943575.

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13

Ward, Tony, and Kevin Hogan. "A trial of client-centred counselling over the telephone for persons with ME." Counselling Psychology Review 24, no. 2 (March 2009): 34–41. http://dx.doi.org/10.53841/bpscpr.2009.24.2.34.

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The study described in this paper was designed to evaluate the potential of client-centred telephone counselling for people with Myalgic Encephalopathy (ME). Fourteen participants were recruited via the main ME associations, and offered up to eight sessions of telephone counselling. The CORE measure was completed before and after, and change compared to scores collected during a waiting list phase. A paired t-test showed that overall scores improved significantly, and the counselling was rated very highly in terms of usefulness. Clients were followed up several weeks after the end of the counselling and asked to rate, using a 10-point Likert scale, the intervention in terms of the core client-centred principles. They were asked about their reactions to the counselling, how useful it was, and whether they had any comments on the work being telephone-based. These interviews were transcribed and subject to thematic analysis. Session transcripts were also reviewed to identify the core presenting issues. Whilst telephone counselling might seem somewhat limited compared to face-to-face methods, participant feedback suggested that it was acceptable. The conclusion is that client-centred methods delivered over the telephone can be an effective form of intervention for clients with ME.
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14

Lohr, Patricia A., Abigail R. A. Aiken, Tracey Forsyth, and James Trussell. "Telephone or integrated contraception counselling before abortion: impact on method choice and receipt." BMJ Sexual & Reproductive Health 44, no. 2 (February 3, 2018): 114–21. http://dx.doi.org/10.1136/bmjsrh-2017-101818.

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BackgroundIncorporating thorough contraception counselling into an abortion consultation is challenging. We compared contraceptive choices and methods received between two counselling models: (1) telephone counselling separate from the abortion consultation and (2) face-to-face counselling integrated into the consultation.MethodsWe obtained de-identified data on demographic characteristics and contraceptive methods that had been chosen and received by women who had an abortion at British Pregnancy Advisory Service between 2011 and 2014 and had a choice of counselling models. We compared the characteristics of women who chose each model of counselling and the contraceptive methods they chose and received using Fisher’s exact test, and used logistic regression to explore associations between counselling model and choice and receipt of Tier 1 contraceptive methods (intrauterine contraception, implant, sterilisation), controlling for covariates.ResultsThe sample included 18 573 women. Women choosing telephone counselling were more likely to be non-White (34% vs 22%, P<0.001), to report prior difficulty obtaining contraception (40% vs 3%, P<0.001), and to have not used contraception at conception (37.1% vs 33.8%, P<0.001). Overall, 93% of women chose a contraceptive method after counselling. Telephone counselling was significantly associated with both choosing and receiving a Tier 1 method (OR 1.80, 95% CI 1.66 to 1.96 and OR 1.60, 95% CI 1.42 to 1.71, respectively). Fewer women who had telephone counselling received a less effective method (eg, condom, diaphragm) compared with those who chose integrated counselling (6.0% vs 19.2%, P<0.001).DiscussionTelephone-based contraception counselling separate from the abortion consultation may serve some women better than integrated counselling, particularly those reporting past difficulty obtaining contraception.
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Furlonger, Brett, and Wendy Taylor. "Supervision and the Management of Vicarious Traumatisation Among Australian Telephone and Online Counsellors." Australian Journal of Guidance and Counselling 23, no. 1 (March 14, 2013): 82–94. http://dx.doi.org/10.1017/jgc.2013.3.

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The present study investigated the effects of supervision on the management of vicarious traumatisation among telephone and online counsellors on BoysTown Helplines. BoysTown Helplines include Kids Helpline, a 24-hour national counselling service for young people aged 5–25 years of age, and Parentline (PL), a counselling service for parents in Queensland and Northern Territory. The services provide telephone and email counselling services and Kids Helpline also provides web counselling. All counsellors (100%) worked as Kids Helpline counsellors (N = 38) and 42.1% (n = 16) as PL counsellors. The counsellors conducted 50,979 counselling sessions in 2008, of which 38,703 were completed over the telephone and 12,276 online. Of these, approximately 44% involved trauma clients, putting the counsellors at risk of suffering some level of vicarious traumatisation. The findings from 38 supervised telephone and online counsellors showed that vicarious traumatisation fell within normal limits and positive coping strategies were above average. While correlations did not prove to be significant between supervision and vicarious traumatisation, the size of counsellors’ trauma caseload proved to be strongly related to both vicarious traumatisation and negative coping style.
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16

Byaruhanga, Judith, Christine L. Paul, John Wiggers, Emma Byrnes, Aimee Mitchell, Christophe Lecathelinais, and Flora Tzelepis. "Connectivity of Real-Time Video Counselling Versus Telephone Counselling for Smoking Cessation in Rural and Remote Areas: An Exploratory Study." International Journal of Environmental Research and Public Health 17, no. 8 (April 22, 2020): 2891. http://dx.doi.org/10.3390/ijerph17082891.

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This study compared the connectivity of video sessions to telephone sessions delivered to smokers in rural areas and whether remoteness and video app (video only) were associated with the connectivity of video or telephone sessions. Participants were recruited into a randomised trial where two arms offered smoking cessation counselling via: (a) real-time video communication software (201 participants) or (b) telephone (229 participants). Participants were offered up to six video or telephone sessions and the connectivity of each session was recorded. A total of 456 video sessions and 606 telephone sessions were completed. There was adequate connectivity of the video intervention in terms of no echoing noise (97.8%), no loss of internet connection during the session (88.6%), no difficulty hearing the participant (88.4%) and no difficulty seeing the participant (87.5%). In more than 94% of telephone sessions, there was no echoing noise, no difficulty hearing the participant and no loss of telephone line connection. Video sessions had significantly greater odds of experiencing connectivity difficulties than telephone sessions in relation to connecting to the participant at the start (odds ratio, OR = 5.13, 95% confidence interval, CI 1.88–14.00), loss of connection during the session (OR = 11.84, 95% CI 4.80–29.22) and hearing the participant (OR = 2.53, 95% CI 1.41–4.55). There were no significant associations between remoteness and video app and connectivity difficulties in the video or telephone sessions. Real-time video sessions are a feasible option for smoking cessation providers to provide support in rural areas.
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17

Jonasson, Lise-Lotte, Ann Holgersson, Maria Nytomt, and Karin Josefsson. "Preconditions for district nurses’ telephone counselling during call-time in municipal home care: An observational study." Nordic Journal of Nursing Research 37, no. 1 (August 1, 2016): 12–19. http://dx.doi.org/10.1177/2057158516658810.

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Telephone counselling is a growing and complex task for district nurses in municipal home care, especially during evenings and at weekends. Work at call-time is often handled via telephone from cars, without access to records or other information about patients. There is a lack of research in this subject. The aim of this study was to explore preconditions for district nurses’ telephone counselling at call-time. An observational study with an inductive approach was conducted. A structural protocol was used with a following open question. Seven district nurses who worked in home care in two municipalities in Sweden participated. Data were analysed using content analysis. Five categories were identified: ‘availability’, ‘professionalism’, ‘communicability, ‘secure approach’, and ‘technical approach’. Accessibility appears to be given priority over security. Ethical reflection is required on telephone management policy for district nurses’ telephone counselling while driving and other interventions that require undivided attention.
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18

Taylor, Wendy, and Brett Furlonger. "A Review of Vicarious Traumatisation and Supervision Among Australian Telephone and Online Counsellors." Australian Journal of Guidance and Counselling 21, no. 2 (December 1, 2011): 225–35. http://dx.doi.org/10.1375/ajgc.21.2.225.

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AbstractLiterature with a focus on telephone and online counselling is reviewed as this form of counselling is becoming increasingly popular in Australia. The relevance and drawbacks of counselling in these two digital environments are detailed. Of the drawbacks, vicarious traumatisation (VT) is given a particular focus as its effects on counsellor functioning are seen to be profound. Possible causes of VT are outlined in light of the controversy surrounding the definition of the condition. Although positive supervisory effects on vicarious traumatisation was only partially supported from general studies on counselling, highlighting the need for focused research on the value of supervision for Australian telephone and online counsellors at risk for vicarious traumatisation, overall supervision was seen to be a legitimate part of VT management for counsellors working in telephone and online environments.
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19

Cummins, Sharon E., Gary J. Tedeschi, Christopher M. Anderson, Raechelle Quinlan-Downs, Patricia Harris, and Shu-Hong Zhu. "Telephone Counselling for Pregnant Smokers: Essential Elements." Journal of Smoking Cessation 2, no. 2 (November 1, 2007): 36–46. http://dx.doi.org/10.1375/jsc.2.2.36.

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AbstractCounselling pregnant smokers to quit is as difficult as it is essential. This article discusses a telephone counselling protocol designed to promote tobacco cessation among pregnant smokers. The protocol, validated in a large randomised, controlled trial, addresses three key elements of change for addictive behaviour — motivation, cognition and skill building — in ways tailored to pregnant smokers' unique needs. Details concerning scheduling, counsellor training and broader applicability are also presented.
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20

Quattrini, F., V. Cappiello, D. Pasca, and F. Coffari. "T08-P-08 The telephone psychosexological counselling." Sexologies 17 (April 2008): S114—S115. http://dx.doi.org/10.1016/s1158-1360(08)72831-7.

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21

McLennan, Jim, Kathy Culkin, and Peta Courtney. "Telephone counsellors' conceptualising abilities and counselling skills." British Journal of Guidance and Counselling 22, no. 2 (January 1, 1994): 183–95. http://dx.doi.org/10.1080/03069889400760191.

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22

McLennan, Jim, Kathy Culktn, and Peta Courtney. "Telephone counsellors' conceptualising abilities and counselling skills." British Journal of Guidance & Counselling 22, no. 2 (May 1994): 183–95. http://dx.doi.org/10.1080/03069889408260313.

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23

Bartlam, Bernadette, and John McLeod. "Infertility Counselling: the ISSUE experience of setting up a telephone counselling service." Patient Education and Counseling 41, no. 3 (October 2000): 313–21. http://dx.doi.org/10.1016/s0738-3991(99)00115-9.

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24

J Watson, Robert, and John McDonald. "A rural perspective of telephone counselling and referral." Australian Journal of Primary Health 10, no. 2 (2004): 97. http://dx.doi.org/10.1071/py04032.

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A telephone survey was used to examine rural residents? (n=102) perceptions and knowledge of a well-established national telephone counselling and referral service - Lifeline. Residents in rural Australia experience generally poorer access and availability to health-related services than their metropolitan counterparts. They may also have problems with confidentiality and stigmatisation in using what services are available in their area. Although this was a noncomparative study, it was reasoned that these barriers to help-seeking in rural areas would mean their population would know and value a service such as Lifeline, which provides equitable and anonymous support and referrals to all Australians. The results showed that the service was known, valued, and supported strongly by the respondents. The findings supported the belief that telephone counselling and referral has an important and unique place in rural health support and referral.
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Rice, S., S. Lee, and B. Bartlam. "P-222. Telephone counselling in the infertility setting." Human Reproduction 14, Suppl_3 (June 1999): 252. http://dx.doi.org/10.1093/humrep/14.suppl_3.252.

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26

Wijaya, Edwin, and Dian Kusumadewi. "Telephone-Based Counselling as a Smoking Cessation Modality." Advanced Science Letters 23, no. 7 (July 1, 2017): 6675–76. http://dx.doi.org/10.1166/asl.2017.9369.

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27

Gorman, Caitlin D., Joanne Dennis, and Jennifer A. Heathcote. "Telephone counselling for subdermal implants and intrauterine contraceptives." BMJ Sexual & Reproductive Health 44, no. 2 (November 17, 2017): 136–38. http://dx.doi.org/10.1136/bmjsrh-2017-101883.

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28

Segan, C. J., and R. Borland. "Does extended telephone callback counselling prevent smoking relapse?" Health Education Research 26, no. 2 (March 14, 2011): 336–47. http://dx.doi.org/10.1093/her/cyr009.

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29

Holland, Richard, Boika Rechel, and David Wright. "Effects of telephone counselling on mortality and adherence." Prescriber 18, no. 1 (2007): 16–29. http://dx.doi.org/10.1002/psb.4.

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30

Shepherd, Louise, David Goldstein, Ian Olver, and Michael Parle. "Enhancing psychosocial care for people with cancer in rural communities: what can remote counselling offer?" Australian Health Review 32, no. 3 (2008): 423. http://dx.doi.org/10.1071/ah080423.

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Rural cancer patients are often disadvantaged in access to psychological services. We reviewed remote counselling research for psychological support using telephone, videoconferencing, and the Internet as a potential solution. Telephone counselling is the most extensively researched, while there are encouraging findings in emerging research about videoconferencing and Internetbased psychological care. Where no face-to-face psychological service exists, these technologies are promising, yet unproven. Less variable methods are needed to better assess the technology and therapeutic approach for stronger evidence.
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Schredl, Michael, Katharina Lüth, and Judith Schmitt. "Interest in telephone nightmare counselling in patients with sleep-related breathing disorders." Somnologie 24, S1 (August 3, 2020): 2–10. http://dx.doi.org/10.1007/s11818-020-00254-9.

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Abstract Background and objective Nightmares are typically underdiagnosed and undertreated, even though frequent nightmares are quite common in patients with sleep-related breathing disorders. Based on a previous study, we investigated whether patients would respond if they were specifically asked whether they would be interested in telephone counselling about nightmares and nightmare treatment. Materials and methods The present study included 537 patients with sleep-related breathing disorders who completed a nightmare questionnaire and—if interested—provided their contact data for a telephone counselling session. Results Of the total patients, 5.40% were interested in the telephone counselling. Most of these patients had never sought help for their nightmare condition before. This percentage is much lower than in a previous study, possibly due to the higher time expenditure related to the new consent procedure. Conclusion The findings indicate that patients with nightmare problems can be reached with this approach even though they have never sought professional help before. In order to minimize the threshold, it would be desirable to have clinical in-house nightmare counselling, which would not require a detailed study information brochure and informed consent.
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32

McNamara, Justin, and Robyn M. Gillies. "Support Requirements and Effects of Supervision on Telephone Counsellors." Australian Journal of Guidance and Counselling 13, no. 2 (December 2003): 192–204. http://dx.doi.org/10.1017/s1037291100002880.

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The aim of this research was to examine the effects of the implementation of direct one-on-one supervision in a prominent telephone counselling organisation and the support requirements of their telephone counsellors. Ninety-three telephone counsellors participated in this research. The results showed that more experienced telephone counsellors were more satisfied than less experienced telephone counsellors with the support offered by the organisation. Furthermore, female telephone counsellors showed significantly more satisfaction with the support offered by the organisation than their male counterparts. Implications of these findings are discussed in relation to the organisation and other helping organisations within the wider community.
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33

Tedeschi, Gary J., Shu-Hong Zhu, Sharon E. Cummins, Hee Shin, and My Hanh Nguyen. "Counselling Asian Smokers: Key Considerations for a Telephone Intervention." Journal of Smoking Cessation 8, no. 1 (February 15, 2013): 2–10. http://dx.doi.org/10.1017/jsc.2013.1.

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Detailed descriptions of effective intervention protocols for Asian smokers are uncommon which makes it difficult for others to successfully implement a protocol that has been proven to be effective. This article fills a gap by detailing such a protocol, specifically a telephone counselling intervention for Asian smokers. The protocol was tested in a large randomised trial with Chinese-, Korean-, and Vietnamese-speaking smokers and was shown to significantly increase quit rates. The article describes the approach used to develop the protocol and critical components of the intervention. In addition, the paper compares data on programme participation and satisfaction among Chinese-, Korean-, and Vietnamese-speaking smokers with those for English- and Spanish-speaking smokers from two studies conducted in the US and shows that the former are no less likely to engage in counselling and no less likely to be satisfied with the process.
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34

Coman, Gregory J., Graham D. Burrows, and Barry J. Evans. "Telephone counselling in Australia: applications and considerations for use." British Journal of Guidance and Counselling 29, no. 2 (May 1, 2001): 247–58. http://dx.doi.org/10.1080/03069880020047166.

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35

Coman, Gregory J., Graham D. Burrows, and Barry J. Evans. "Telephone counselling in Australia: Applications and considerations for use." British Journal of Guidance & Counselling 29, no. 2 (May 2001): 247–58. http://dx.doi.org/10.1080/03069880124904.

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36

Zhao, Y., and L. A. Hohmann. "Implementation of a Medicare Plan Selection telephone counselling program." Research in Social and Administrative Pharmacy 19, no. 3 (March 2023): 4. http://dx.doi.org/10.1016/j.sapharm.2022.07.024.

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Forsyth, Isobel, Shafaque Shaikh, and Iain Gunn. "The Nurse Cystoscopist Extending the Role." British Journal of Perioperative Nursing (United Kingdom) 15, no. 8 (August 2005): 342–45. http://dx.doi.org/10.1177/175045890501500803.

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Nurse-led cystoscopy has become an established service for bladder tumour surveillance patients. The role of the nurse cystoscopist has been developed to include diagnostic cystoscopy with telephone follow-up and counselling. Direct access to the service has reduced waiting times from presentation to diagnosis. The telephone follow-up has improved patients' experience of a diagnostic urology service.
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38

ISHII, Misato. "Evaluation Study of Telephone Counselling Service in the Early Postpartum." Journal of Japan Academy of Midwifery 14, no. 1 (2000): 4–13. http://dx.doi.org/10.3418/jjam.14.4.

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39

Tsuyuki, R. T. "Periodic telephone counselling for polypharmacy improved compliance and reduced mortality." Evidence-Based Medicine 12, no. 1 (February 1, 2007): 22. http://dx.doi.org/10.1136/ebm.12.1.22.

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40

Scala, D., M. D'Avino, G. Caruso, and D. Caruso. "Telephone counselling for hypertensive patients: Does it improve patient adherence?" Value in Health 16, no. 3 (May 2013): A290—A291. http://dx.doi.org/10.1016/j.jval.2013.03.1507.

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41

Shuster, G. "4 interaction dynamics occurred in telephone counselling for smoking cessation." Evidence-Based Nursing 8, no. 1 (January 1, 2005): 31. http://dx.doi.org/10.1136/ebn.8.1.31.

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42

Christogiorgos, Stelios, Vassiliki Vassilopoulou, Aliki Florou, Varvara Xydou, Maria Douvou, Sofia Vgenopoulou, and John Tsiantis. "Telephone counselling with adolescents and countertransference phenomena: particularities and challenges." British Journal of Guidance & Counselling 38, no. 3 (August 2010): 313–25. http://dx.doi.org/10.1080/03069885.2010.482394.

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43

Burgess, Nicole, Helen Christensen, Liana S. Leach, Louise Farrer, and Kathleen M. Griffiths. "Mental health profile of callers to a telephone counselling service." Journal of Telemedicine and Telecare 14, no. 1 (January 2008): 42–47. http://dx.doi.org/10.1258/jtt.2007.070610.

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44

Hetzel, Sue, Victoria Wilkins, Helen Carrig, Julie Thomas, and Paul Senior. "An Evaluation of Caller Satisfaction with Solution-Focused Telephone Counselling." Australian Social Work 46, no. 2 (June 1993): 51–55. http://dx.doi.org/10.1080/03124079308410668.

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45

Carlsson, M., P. Strang, and L. Lindblad. "1373 Telephone help-line: Uppsala cancer counselling and cancer information." European Journal of Cancer 31 (November 1995): S290. http://dx.doi.org/10.1016/0959-8049(95)96618-n.

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46

Kilfedder, Catherine, Kevin Power, Thanos Karatzias, Aileen McCafferty, Karen Niven, Zoë Chouliara, Lisa Galloway, and Stephen Sharp. "A randomized trial of face-to-face counselling versus telephone counselling versus bibliotherapy for occupational stress." Psychology and Psychotherapy: Theory, Research and Practice 83, no. 3 (September 2010): 223–42. http://dx.doi.org/10.1348/147608309x476348.

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47

Sheerin, Declan Finnian. "Telephone consultancy in adolescent psychiatry: an audit." Irish Journal of Psychological Medicine 11, no. 1 (March 1994): 15–20. http://dx.doi.org/10.1017/s0790966700015962.

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AbstractObjective: An audit was carried out to evaluate the performance of a telephone consultancy service in adolescent psychiatry. Its objective was to answer the following questions: What does a telephone consultancy service actually do? Is it worth having? If so, how can we improve it? Method: Proforma data sheets on 69 consecutive calls to the Telephone Consultancy Service over a 16-month period were analysed. Results: Seventy-seven percent of enquirers used the service to request a referral or to ask about the appropriateness of referral but only 46% of enquiries were responded to in this way. Twenty-two percent of enquiries were given counselling or advice on how to proceed with the cases themselves. Almost 50% of calls came from the social work department and they enquired principally about conduct problems (27% of their calls) and sexual abuse victims (18% of their calls). General practitioners infrequently used the service (7 calls over a 16-month period). Conclusions: These findings appear to indicate that a telephone consultancy service can provide a counselling service and highlight community resources that may be overlooked by other agencies. However, infrequent use of the service by general practitioners suggests that there has been poor dissemination of information about the service – therefore it is important to bolster awareness of the service itself on a periodic basis amongst potential users.
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48

Hribersek, E., H. van de Voorde, H. Poppe, and J. Casselman. "Influence of the Day of the Week and the Weather on People Using a Telephone Support System." British Journal of Psychiatry 150, no. 2 (February 1987): 189–92. http://dx.doi.org/10.1192/bjp.150.2.189.

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The calls to a telephone counselling service at Louvain, during a 21-month period, from one telephone zone were analysed. Data were studied in relation to the type of weather, which was recorded every day. Calls made by women about health and interpersonal problems showed a relationship to the weather, while calls apparently motivated by masturbation intentions from male callers increased when the weather improved.
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49

Zeliadt, Steven B., Preston A. Greene, Paul Krebs, Deborah E. Klein, Laura C. Feemster, David H. Au, Christopher G. Slatore, and Jaimee L. Heffner. "A Proactive Telephone-Delivered Risk Communication Intervention for Smokers Participating in Lung Cancer Screening: A Pilot Feasibility Trial." Journal of Smoking Cessation 13, no. 3 (September 7, 2017): 137–44. http://dx.doi.org/10.1017/jsc.2017.16.

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Introduction: Many barriers exist to integrating smoking cessation into delivery of lung cancer screening including limited provider time and patient misconceptions.Aims: To demonstrate that proactive outreach from a telephone counsellor outside of the patient's usual care team is feasible and acceptable to patients.Methods: Smokers undergoing lung cancer screening were approached for a telephone counselling study. Patients agreeing to participate in the intervention (n = 27) received two telephone counselling sessions. A 30-day follow-up evaluation was conducted, which also included screening participants receiving usual care (n = 56).Results/Findings: Most (89%) intervention participants reported being satisfied with the proactive calls, and 81% reported the sessions were helpful. Use of behavioural cessation support programs in the intervention group was four times higher (44%) compared to the usual care group (11%); Relative Risk (RR) = 4.1; 95% CI: 1.7 to 9.9), and seven-day abstinence in the intervention group was double (19%) compared to the usual care group (7%); RR = 2.6; 95% CI: 0.8 to 8.9).Conclusions: This practical telephone-based approach, which included risk messages clarifying continued risks of smoking in the context of screening results, suggests such messaging can boost utilisation of evidence-based tobacco treatment, self-efficacy, and potentially increase the likelihood of successful quitting.
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50

Beattie, Debra, Stuart Cunningham, Richard Jones, and Oksana Zelenko. "‘I Use Online so the Counsellors can't Hear Me Crying’: Creating Design Solutions for Online Counselling." Media International Australia 118, no. 1 (February 2006): 43–52. http://dx.doi.org/10.1177/1329878x0611800107.

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This article reviews a project which has produced creative design solutions for the development of online counselling in collaboration with Australia's largest youth telephone counselling service, Kids Helpline (KHL). Our discussion focuses on the shape of interaction design research conducted against the dual background of young people's multi-literacies and professional counselling practice. Existing text-based communication tools already available for Kids Helpline's clients were integrated with graphical image-based tools, while engaging young people in problem-solving and empowerment during online counselling sessions. The paper considers the fashioning of a conducive design and interactive communication environment for distressed young people and the independent evaluation of the new site design. Preliminary results are that young people report a greater sense of control and comfort in their net-based interaction with a counsellor.
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