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1
Singh, N. P. "Competitive Landscape of Mobile Telecommunications Tower Companies in India." International Journal of Interdisciplinary Telecommunications and Networking 2, no. 1 (January 2010): 49–81. http://dx.doi.org/10.4018/jitn.2010010104.
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With the entry of 3G and WiMAX players, the Indian mobile subscriber base is expected to reach 1110 million by the end of 2015. To meet mobile infrastructure demand, India will require approximately 350,000 to 400,000 mobile telecommunications towers in the next 7 to 8 years. Presently only 40% of mobile telecommunications towers are shared in India. The high growth of subscribers and initial cost of mobile telecommunications towers and license conditions will force mobile network operators to share infrastructure with other mobile network operators, specifically with new operators. The Indian government has allowed sharing of passive and active components of mobile telecommunication infrastructure. With the changing demand of the telecommunications infrastructure, many new telecommunications tower business entities and companies and mobile telecommunications tower business models are being explored. In this paper, the author presents the landscape of the mobile telecommunications tower industry in India, which consists of four types of companies and trends with respect to the strategies of telecommunication tower companies, especially tenancy ratio. Emerging features of the mobile telecommunication towers industry in India are also presented.
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Lewin, David. "Using Telecommunications for Competitive Advantage—the Approach of the European Multinationals." Journal of Interdisciplinary Economics 8, no. 1 (January 1997): 43–48. http://dx.doi.org/10.1177/02601079x9700800105.
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This paper looks at the business drivers facing European companies and the way these drivers are changing their use of telecommunications. The findings are based on Ovum’s European Telecommunications Users Panel. This consists of over 100 international and multinational companies providing information to Ovum five times a year on their changing use of telecommunications. The paper looks at trends from the telecommunications manager’s viewpoint. It identifies three main forces which affect him: the business strategies of his organisation which, with improvements in economic climate, are moving from cost cutting to global business expansion. the changing information systems requirements of his organisation, where the demand for high bandwidth data services is growing rapidly the changing patterns of supply of telecommunication services—in terms of products available, price and quality of supply. Here competition is changing the situation rapidly Overall the paper shows that the role of the telecommunications manager in Europe is changing. Up until now the telecommunications manager has dealt with the operational and technical issues involved in running a private network for his company. Now he is adopting more of a strategic, business oriented role in which he matches business and information system needs to the most effective telecommunications solutions, selected from a range of competing suppliers.
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Nataliia, GESELEVA, and SHESTAKOVA Polina. "OPTIMIZATION OF BUSINESS PROCESSES OF A TELECOMMUNICATIONS COMPANY." INTERNATIONAL SCIENTIFIC-PRACTICAL JOURNAL "COMMODITIES AND MARKETS" 40, no. 4 (December 22, 2021): 37–48. http://dx.doi.org/10.31617/tr.knute.2021(40)04.
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Background. Telecommunications play a significant role in the social and economic activities of society, providing operational or interactive (dialogue) transmission ofinformation. Today, none of the economic activities has a chance to survive without the participation of modern information and communication technologies. After all, the speed and quality of information transfer is a key factor in increasing competitiveness in the market. An important prerequisite for the competitiveness of telecommunications companies is to improve service and quality of customer service. The aim of the studyis to analyze the activities of a telecommunications company and optimize business processes to minimize errors, costs, improve the quality of services provided. Materials and methods. The information base of the research is the works of leading scientists, dictionaries, manuals, reference books, legislation in the field of telecommunications and information resources of the global Internet. To solve the above problems, a general scientific analytical method, a method of systematization and generalization of the problem, methods of economic and mathematical modeling, a method of modular design were used. Results. Theoretical information on the telecommunication sphere, features of development of telecommunication companies in modern conditions are analyzed. The system analysis of business processes of the telecommunication company is carried out and the ways of their optimization are investigated. A functional model of modern work organization (AS-IS) has been developed, which is implemented using CASE-tools BPwin 7.0 and reveals all stages of connecting a new client to the SMS hub from processing the client’s application to making a technical connection. Gantt chart illustrates the need to introduce business process automation to accelerate the connection of new customers. Conclusion. The business processes that can be optimized are highlighted, and it is proved that business process automation and parallel execution significantly speed up the process of connecting new customers, which reduces the company’s costs and provides a competitive advantage in attracting new customers.
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Shi, Tao, Peng Zhang, and Fang Cheng. "The Design and Application of Telecommunication Network Resources Abstract Model." Applied Mechanics and Materials 602-605 (August 2014): 3451–56. http://dx.doi.org/10.4028/www.scientific.net/amm.602-605.3451.
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Model Tao Shi ,Peng Zhang and Fang Cheng School of Chongqing University of Posts and Telecommunications, Chongqing 400065, China shitao12300@163.com Keywords: telecommunications network resources, resource model, object-oriented, virtualization technology, network management system Abstract. In order to manage and utilize telecommunication network resources more effectively, aiming at the shortage of the resource management of telecom network management system, through the study the concept of the shared information data (SID) model in the new generation of telecom operation support system (NGOSS) , according to the characteristics of the telecommunications network resources, telecommunications network resource model with object-oriented approach is proposed and designed. Meanwhile, Combined with telecommunication network business resource model to illustrate the mechanism of telecom network resource by users applications in network management system. Experiments have proved that resource model can provide powerful support for complex network management.
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Russell, Chris, Pete Barnsley, and Maff Holladay. "Business patterns within telecommunications." Production Planning & Control 12, no. 2 (January 2001): 188–97. http://dx.doi.org/10.1080/09537280150501284.
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Anandhita, Vidyantina Heppy. "Economic Value of Equalization of Access and ICT Infrastructure for Rural Communities." Jurnal Penelitian Pos dan Informatika 10, no. 2 (December 28, 2020): 113–23. http://dx.doi.org/10.17933/jppi.v10i2.314.
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The government has initiated access and telecommunication infrastructure equalization program in Indonesia by deploying BTS to provide signals in the frontier, outermost, and least developed (3T) regions and providing rural internet access services. Government investment through the provision of telecommunications and internet access in rural areas is expected to be able to provide economic benefits for improving the people’s welfare. This study aims to identify the economic benefits of equitable access and infrastructure in rural areas (mainly 3T villages) with the Ranti Generic IS/IT Business Value Table. Based on the study results, it can be concluded that in ideal conditions, equitable access to the internet and telecommunications infrastructure can contribute directly to cost efficiency for rural communities by reducing distribution costs and telecommunications costs. Also, the use of telecommunications and internet access can improve the people’s welfare by increasing business capacity and expanding market segmentation.
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Luo, Guande. "Application of Optical Network Transmission Technology in Telecommunication Network." Journal of Networking and Telecommunications 2, no. 3 (October 18, 2020): 62. http://dx.doi.org/10.18282/jnt.v2i3.1363.
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<p>In the telecommunication network, the optical network transmission system is one of the most important components. The system mainly includes two elements, namely transmission media and node equipment. In the specific operation process, the effective use of the system can fundamentally provide practical and effective support for the telecommunication network, and it is safer and more effective applied in the telecommunication support network and various business networks. Moreover, it can carry out long-distance and large-capacity business transmission. Optical network transmission system and technology has a vital direct impact on the safe operation and innovative development of telecommunications networks, so it is very important and necessary to analyze and discuss the application of this technology in telecommunications networks. This article focuses on the analysis and discussion of the application of optical network transmission technology in telecommunication network and the specific implementation strategy, aiming to provide some reference for relevant practitioners.</p>
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Anandhita, Vidyantina Heppy. "Economic Value of Equalization of Access and ICT Infrastructure for Rural Communities." Jurnal Penelitian Pos dan Informatika 10, no. 2 (December 28, 2020): 113. http://dx.doi.org/10.17933/jppi.2020.100203.
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<p><em>The government has initiated access and telecommunication infrastructure equalization program in Indonesia by deploying BTS to provide signals in the frontier, outermost, and least developed (3T) regions and providing rural internet access services. Government investment through the provision of telecommunications and internet access in rural areas is expected to be able to provide economic benefits for improving the people’s welfare. This study aims to identify the economic benefits of equitable access and infrastructure in rural areas (mainly 3T villages) with the Ranti Generic IS/IT Business Value Table. Based on the study results, it can be concluded that in ideal conditions, equitable access to the internet and telecommunications infrastructure can contribute directly to cost efficiency for rural communities by reducing distribution costs and telecommunications costs. Also, the use of telecommunications and internet access can improve the people’s welfare by increasing business capacity and expanding market segmentation.</em></p>
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Gregory, Mark A. "Telecommunications Performance Monitoring and Unlimited Data." Journal of Telecommunications and the Digital Economy 5, no. 1 (March 31, 2017): ii—iv. http://dx.doi.org/10.18080/jtde.v5n1.95.
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The Australian telecommunications industry has been slow to call for or to adopt new practices and the National Broadband Network has exacerbated the problem of technology adoption lag. There are two key issues facing telecommunication consumers today. The cost of optical networking has significantly reduced over the past five years so there is no justification for the network congestion that occurs on Australian telecommunication networks. To remedy this situation the introduction of performance monitoring is fully supported. It is time for the telecommunications industry to adopt new broadband business models that are based on the provision of unlimited data and a maximum of 90 to 95 per cent utilisation on optical network links.
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Atsu, Francis, Charles Agyei, William Phanuel Darbi, and Sussana Adjei-Mensah. "The impact of telecommunication revenue on economic growth: evidence from Ghana." African Journal of Economic and Management Studies 5, no. 2 (July 1, 2014): 195–208. http://dx.doi.org/10.1108/ajems-10-2011-0076.
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Purpose – The purpose of this paper is to investigate the long-run impact of telecommunications revenue and telecommunications investment on economic growth of Ghana for the time horizon 1976-2007. Design/methodology/approach – The paper uses the Augmented Dickey Fuller and Phillips Perron unit root test to explore the stationarity property of the variables and the Engle-Granger residual-based test of cointegration to model an appropriate restricted error correction model. Findings – The outcome of the analysis produced mixed results. Telecommunications revenue does not contribute significantly whilst telecommunications investment does. Practical implications – Policy makers will have to deal with a conundrum; while designing targeted policies that will attract more telecommunication investment in order to maximize the corresponding revenues and the economic growth it brings in its wake, they must at the same time find ways and resources to grow the economy to a point or threshold where revenue from telecommunications can have the much needed impact on their economies. Originality/value – The study is one of the first that has investigated the line of causality between telecommunication revenue and economic growth unlike previous research that mainly focused on the impact of telecommunication infrastructure on economic development.
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Korzachenko, Olga, and Vadim Getman. "Improvement of Business-Activities in Telecommunication Enterprises by the eTOM Business-Process Structural Model Implementation." Scientific Journal of Riga Technical University. Computer Sciences 42, no. 1 (January 1, 2010): 45–50. http://dx.doi.org/10.2478/v10143-010-0040-8.
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Improvement of Business-Activities in Telecommunication Enterprises by the eTOM Business-Process Structural Model Implementation For now, in front of telecommunication branch enterprises of Ukraine, there is a problem of activity improvement with the purpose of granting high-quality services and maintenance of competitive position, both on internal, and on a foreign market. To solve this problem, telecommunication companies appropriate to use the mechanisms of business-oriented process management and improvement of end-to-end business-processes. The purpose of this article is a choice of effective business-process model that will allow telecommunications companies to provide modern, high quality and cost competitive services. During research, conditions of the telecommunication branch enterprises of Ukraine were investigated and key problems of their activity were revealed. Existing business-process models have been considered and analyzed and the optimal model was chosen, according to the put criteria. By results of the analysis a conclusion was drawn, that to the enterprises for business-process modeling is expedient for using eTOM - high-level system business-oriented model aimed for providing of any technological services, including IT. As advantages from introduction eTOM at the Ukrainian enterprises were analyzed.
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Branch, NaShawn, and Michael H. McGivern. "Telecommunications Entrepreneurial Orientation (TELEO)." International Journal of Strategic Information Technology and Applications 5, no. 2 (April 2014): 13–26. http://dx.doi.org/10.4018/ijsita.2014040102.
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The purpose of this research was to study the significance of entrepreneurial orientation (EO) on business performance of small to medium enterprises (SME) in the telecommunications industry. This study utilized the EO scales with a web-based survey to question executives in the telecommunications industry. The test results with the variables pro-activeness and risk-taking did not show significance. No levels of innovativeness were significant for evaluating business performance. The results demonstrate evidence that testing for pro-activeness and risk taking may be an indicator for testing for entrepreneurial success for small to medium businesses in the telecommunications industry. The key findings suggest trends for utilizing EO scales for testing entrepreneurial ventures in the telecommunications industry. This research proves beneficial to industry practitioners, board members, and venture capitalists seeking tools for evaluating the success of telecommunications companies.
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Sah, Gunja Kumari, and Shiva Prasad Pokharel. "The Effects of Telecommunication Service Quality Dimensions on Customer Satisfaction in Kathmandu Valley." Journal of Nepalese Business Studies 14, no. 1 (December 20, 2021): 118–29. http://dx.doi.org/10.3126/jnbs.v14i1.41498.
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Telecommunications have become a vital tool for the success of any business. The 21st-century telecommunication business has been described by hi-tech competition, which has brought attention to customer satisfaction. The study aimed to identify major influential dimensions that affect customer satisfaction. It was accompanied by a descriptive and causal research design and used a structured questionnaire as a survey instrument of the service quality (SERVQUAL) model. The population of this research covered all customers of the Telecommunication industry located at Kathmandu valley, and the sample considered 400 customers through convenience sampling techniques. The survey questionnaire was set in three sections with 38 questions of various types to collect data. The result showed a noteworthy strong positive relationship between service quality dimensions and customer satisfaction. It also revealed security was the major influential dimension of customer satisfaction, followed by tangibles, assurance, and empathy. The finding of the study helps all telecommunication industries to enhance service quality and develop a strategy to increase customer satisfaction and value. Hence, it infers that security, tangibles, assurance, and empathy increase the customer's satisfaction in telecommunications services. Overall service quality dimensions are commonly considered as crucial features of customer satisfaction.
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Mbarek, R., and Y. Baeshen. "Telecommunications Customer Churn and Loyalty Intention." Marketing and Management of Innovations, no. 4 (2019): 110–17. http://dx.doi.org/10.21272/mmi.2019.4-09.
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Nowadays the telecommunications sector is becoming very complex Because of the panoply of high-speed technological services. Customers are abandoning the services offered by telecommunications operators because of their dissatisfaction with the services they offer. «Churn» or the migration of customers from one telecommunications operator to another is the main problem facing the telecommunications industries worldwide. Business managers consider the quality of service to be paramount. As a consequence, they have devised reliable criteria to assess the flow of customers within the market and check and evaluate whether customers are satisfied with the services they are offered. This, in turn, helps to establish customer loyalty and provide a healthy and sustainable trading agreement. Service quality control assessment is pivotal to identify the leverage and evaluate the internal and external competition in the industry. Although this concept is not foreign, rather it is an essential business management tool. The goal of this study is to determine the significant criteria for the cause migration of a Tunisie Telecom customer to another operator. Telecommunication is an essential lifelong component that contributes to the comfortability of our daily lives. The various means of telephone communication play a significant role in improving the effectiveness of communication industry. Every telecommunication operator is aware today that it is cheaper to retain an existing customer than to seek to recruit a new one. Indeed, we noticed that the telecommunications market is characterized by intense competition, where a change in the quality of service or a negative interaction perceived by the customer could risk losing them. As a result, the majority of operators introduce studies and action plans to retain customers and keep them as long as possible. The notion of keeping customers and building loyalty is probably one of the biggest challenges that operators around the world face in global competition. In order to achieve the goals set by telecom operators and to achieve maximum profitability, operators must effectively analyze market data and adopt a most effective targeted communications strategy for their customers. Keywords: churn analysis, customer loyalty, mobile marketing, telecommunications, telecommunications customer.
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Fedorenko, Oleg. "Peculiarities of formation of potential of telecommunications enterprises." Problems of Innovation and Investment Development, no. 26 (September 29, 2021): 146–56. http://dx.doi.org/10.33813/2224-1213.26.2021.15.
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The purpose of the article – to analyze the peculiarities of forming the potential of a telecommunication enterprise and to suggest ways to increase the efficiency of its use. Research methodology. In the process of preparation of the article the methods of analytical, statistical and financial analysis were used. A scientific novelty is the proposal to use effective indicators of economic efficiency of the enterprise, such as profitability, profitability, cost, return on resources, investment, etc. to assess the effectiveness of the formation and use of the potential of the telecommunications enterprise. Conclusions. 1. The study of trends in the formation of the potential of telecommunications enterprises in Ukraine has determined that the pace of its development corresponds to the basic principles and principles of the concept of economic development and strategy of information society development adopted in Ukraine. The development of the economy of telecommunications enterprises is facilitated at the state level by developing new legislation in the information and telecommunications technologies sector in Ukraine, discussing and adopting new strategies for digital transformation aimed at using big data, blockchain, cloud technologies, robotics and the Internet of Things. 2. It is determined that the potential of a telecommunications enterprise is a unity of organizational, technical and information capabilities that contribute to the preparation and adoption of management decisions and influence its development. Features of capacity building determine the following components that ensure its functioning: software and hardware; personnel; information (databases); organizational, marketing, technical, technological, etc. 3. The system of financial indicators for definition of efficiency of functioning of the formed potential of the telecommunication enterprise is offered. 4. To ensure the formation of a strong potential of the telecommunications company in the work identified a number of key measures, including the creation of information systems, ensuring its operation by special staff, information security, creating new digital products and services, e-commerce and digital marketing. business analytics and big data management, etc. Key words: telecommunication enterprises, capacity building, potential structure of telecommunication enterprise, evaluation indicators, state support.
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Budde, Paul. "Telecommunications Strategies Business Opportunities in the Telecommunications and Information Highway Markets." Journal of Interdisciplinary Economics 8, no. 1 (January 1997): 49–53. http://dx.doi.org/10.1177/02601079x9700800106.
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Al-Zadjali, Mohamed, and Kamla Ali Al-Busaidi. "Empowering CRM Through Business Intelligence Applications." International Journal of Knowledge Management 14, no. 4 (October 2018): 68–87. http://dx.doi.org/10.4018/ijkm.2018100105.
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The application of business intelligence (BI) techniques for knowledge discovery and decision support empowers organizations in different functions. This article examines the impacts of BI on customer relationship management (CRM) functions (marketing, sales and customer services) in the telecommunications sector. The literature found that BI application in CRM in a telecommunications context is limited but necessary due to the high rate of competition between service providers and the massive data generated by subscribers. This study surveyed employees' perspectives from telecommunications companies in Oman, and results demonstrated mixed impacts. First, the results showed that implementing BI in marketing has a positive impact on business processes values, customer values, but a negative impact on employees' values. Second, implementing BI in sales has a positive impact on financial values and employees' values, but a negative impact on business processes values, and customers' values. Finally, implementing BI in customer service has a positive impact on employees' values. The study provides valuable guidelines for practitioners in the area of CRM, BI, and telecommunications to help understand why to invest in BI in specific CRM functions.
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Kang, Shin-Won. "Government Procurement Agreements and Telecommunications Business." East Asian Economic Review 5, no. 2 (December 31, 2001): 195–227. http://dx.doi.org/10.11644/kiep.jeai.2001.5.2.87.
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Mushin Lee. "Social responsibilities of the telecommunications business." IEEE Technology and Society Magazine 10, no. 2 (1991): 29–30. http://dx.doi.org/10.1109/44.81935.
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Donald, Aurelia. "Business Data Networks and Telecommunications (8thEds)." Journal of Information Privacy and Security 8, no. 3 (July 2012): 72–73. http://dx.doi.org/10.1080/15536548.2012.10845662.
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Lloyd, E., and David Mellor. "Telecommunications law: Telecommunications law." Computer Law & Security Review 20, no. 6 (November 2004): 511. http://dx.doi.org/10.1016/s0267-3649(04)00099-8.
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John, R. R. "Telecommunications." Enterprise and Society 9, no. 3 (June 18, 2008): 507–20. http://dx.doi.org/10.1093/es/khn056.
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Krakauer, Patricia Viveiros de Castro, Jaércio Alex Silva Barbosa, and Rita de Cácia Rodrigues de Oliveira Knop. "Business network for telecommunication companies: Algar Telecom case." Revista Ibero-Americana de Estratégia 14, no. 1 (March 1, 2015): 76–89. http://dx.doi.org/10.5585/ijsm.v14i1.2147.
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This study turns to the topic of business networking in telecom companies and has as its object of study Algar Telecom,which stands out for being one of the most innovative and profitable companies in the telecommunications industry.Through research we sought to investigate the intensity of the business formed by Algar Telecom network, aiming tounderstanding witch theoretical foundations may apply to the telecommunications sector. Was done a literature reviewcovering topics related to telecommunications and business networking companies, these data formed the foundation forconducting the empirical research. This is an exploratory-descriptive, qualitative research, using the method of singlecase study. The analysis of the case showed that the business network of Algar Telecom has low intensity, with sixtheoretical foundations observed and only 2 at a higher intensity, showing that given the particularities of the sector, notall foundations may apply. This article contributes academically to expand knowledge on the subject and with thepractice of telecommunications companies entered into a volatile and highly competitive environment.
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Fauzan, Itsnanta Muhammad, Amirul Ihsan, Farhan Annur Mahmudi, Amirsyah Rayhan Mubarak, and Catur Apriono. "Business transformation from connectivity to digital: case study “PT. MNO Indonesia”." MATRIX : Jurnal Manajemen Teknologi dan Informatika 12, no. 2 (July 31, 2022): 79–90. http://dx.doi.org/10.31940/matrix.v12i2.79-90.
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The telecommunications industry plays a role in meeting the needs of digital connectivity services to the community, especially in line with the community's need for internet connections which is increasing rapidly. As one of the telecommunications service operators in Indonesia, "PT. MNO Indonesia" must meet this need to get maximum profit and the best service to the customers with the right business strategy. However, the current connectivity business model is still the mainstay, with revenue levels that tend to stagnate and even experience a decline. The provision of network services and investment in infrastructure development are still the main concerns, so a change in business strategy is needed. This study proposes several recommendations for business strategies to increase revenue based on reviewing and analyzing financial data and statistics for Indonesian and international telecommunications businesses. In this study, financial report data and digital sector statistical data were analyzed and divided into four aspects: traffic, finance, network development, and digital service with the min-max method, standard deviation, and average. From the analysis conducted in this research, "PT. MNO Indonesia" needs to transform its business into digital business model.
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., Mujiatno, M. Syamsul Maarif, and Yunus Triyonggo. "Formulation of Strategy to Face Business Changes in Sales and Distribution of Telecommunication Products (Case Study: Koperasi Telkomsel)." International Journal of Research and Review 8, no. 7 (July 14, 2021): 126–35. http://dx.doi.org/10.52403/ijrr.20210717.
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Koperasi Telkomsel (Kisel) as a business of selling and distributing telecommunication products, need to adapt and formulate new strategies in changes of telecommunications sector as a result of customer behavior and the Covid-19 pandemic effects. The aims of this research are to formulate Kisel’s strategy, starting from environment analysis, formulate alternative strategy, and create strategy priority in sales and distribution of telecommunication products changes. This research was conducted using qualitative and quantitative research methods with primary data collection techniques from 31 respondents through surveys, interviews, and Focus Group Discussions (FGD), as well as using secondary data from internal data and literature studies. The selection of respondents was carried out deliberately (purposive sampling) considering that the selected respondents have experience and expertise in their fields and have the authority to determine policies and operational decisions. From this research, the results of the identification and analysis of environmental factors were obtained with an Internal Factors Evaluation (IFE) value of 2.74 and an External Factors Evaluation (EFE) of 3.04. These results are in the build & growth quadrant of IE Matrix with intensive strategies such as market penetration, market development, product development and integration strategies. From the SWOT analysis and QSPM decision-making technique, Kisel’s four strategic initiatives and priorities were obtained, such as maintaining and securing existing businesses, strengthening business infrastructure and digital business foundations, strengthening and developing core businesses and expanding non-captive market businesses. Keywords: Formulation of Strategy, Koperasi Telkomsel, Telecommunication, SWOT Analysis, QSPM.
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Tas, Aysegul, Elif Akagün Ergin, Feride Bahar Kurtulmuşoğlu, and Omer Faruk Sahin. "Tackling service quality in the telecommunication B2B market." Journal of Business & Industrial Marketing 34, no. 7 (August 5, 2019): 1580–91. http://dx.doi.org/10.1108/jbim-05-2018-0160.
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Purpose This study will attempt to focus on how vendors serve operators, as operator service quality starts with vendor’s technology infrastructure and service quality. The purpose of this study is to exhibit the most important vendor service quality items and dimensions for the operators in the telecommunications industry. Design/methodology/approach A total of 268 employees from various age groups, cities, job levels and departments participated in the survey. Findings Expected service quality results indicated that operators need high service quality. When telecommunication needs of subscribers are taken into account, it is normal for operators to expect high service quality from vendors. Results also reveal that being dependable and providing continuous support are critical for the telecommunications industry. Perceived service quality results demonstrate that customer expectations failed to be satisfied. In this study conducted in the telecommunications market, the expectations of operator employees regarding vendors is shaped under two dimensions. These dimensions are employee and service center features and provider timeliness and accuracy. When Topsis method was used to determine the most important vendor characteristics, timeliness and trust were identified as the top two criteria. Originality/value To the best of the authors’ knowledge, this study is the first to put forth the most important vendor service quality items and dimensions for the operators in the telecommunications industry.
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Mhlophe, Khethiwe, and Fainos Chinjova. "TELEWORKING AS A BUSINESS SUSTAINABILITY AND CONTINUITY STRATEGY: AN ASSESSMENT OF THE ZIMBABWEAN TELECOMMUNICATIONS SECTOR UNDER COVID-19." International Journal of Applied Business and Management Sciences 3, no. 1 (2022): 83–102. http://dx.doi.org/10.47509/ijabms.2022.v03i01.05.
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The Covid-19 pandemic has seen unprecedented changes to the way people conduct business and work whilst striving to reduce downtime and maintain or even increase productivity (Belzunegui- Eraso and Erro-Garcés, 2020). Long lockdown periods and the need to meet World Health Organisation (WHO) regulations for social distancing have necessitated that organisations instruct their employees to telecommute or work remotely from home in an effort to maintain business sustainability and continuity (OECD, 2020). This research explored how Zimbabwean telecommunications companies implemented teleworking as a business sustainability and continuity strategy in the Covid-19 pandemic environment. This study was qualitative in nature, employing a phenomenology philosophy. Thirty knowledgeable telecommunications managers and business leaders were invited to complete a detailed online questionnaire that helped draw conclusions to the objectives. Based on these questionnaires and some secondary data review, this study determined that teleworking was widely adopted by 97% of the telecommunications sector during the Covid-19 pandemic era. The implementation of telework and BCM processes was the required antidote to the decrease in productivity and threats to job security and business continuity presented by lockdowns. Teleworking guaranteed retention of employees, real estate and administrative cost savings, continued business operations and service delivery. In addition, telework helped curb the potential spread of the virus amongst employees and customers who would have congregated at the work place. Inconsistent supply of electricity, inadequate communication and collaboration tools and platforms as well as lack of ergonomic chairs and desks were the major factors indicated to be deterring effective and productive telework. The study also revealed that there was an increased demand for telecommunications products and services during the pandemic particularly on lock down periods. This was confirmed by POTRAZ (2021) in their first quarter abridged postal and telecommunications sector performance report. Customers had a new need for reliable internet connections to use when working from home, learning online and for entertainment. The businesses made efforts to ensure that their services were adhering to availability, reliability and dependability standards. There is a great need for the establishment of standards and policies to govern telework and BCM process and policy implementation in telecommunications companies for successful business continuity and sustainability.
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Nikolaev, Steven, and Igor Sitnikov. "Test data distribution system for OSS/BSS-systems testing." ITM Web of Conferences 30 (2019): 04004. http://dx.doi.org/10.1051/itmconf/20193004004.
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OSS/BSS-systems used by telecommunication companies to conduct their business are a combination of several subsystems that closely interact with each other. Since the activities of telecommunications companies are related to the processing of personal data of individuals and legal entities, such systems should be subjected to testing, which should continue until the end of the life cycle. The huge size of telecommunications companies' databases, as well as the number of tests required to cover the entire functionality of OSS/BSS-systems are an obstacle to conducting rapid testing. This article describes an approach to testing organization that solves this problem, based on the selection and keeping the test data up to date. The effectiveness of the proposed approach has been demonstrated experimentally.
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Birbirenko, Svitlana. "THEORETICAL AND METHODOLOGICAL BASES OF ASSESSMENT OF ECONOMIC STABILITY OF THE TELECOMMUNICATION ENTERPRISE IN THE CONDITIONS OF UNCERTAINTY." Green, Blue & Digital Economy Journal 2, no. 2 (May 31, 2021): 1–7. http://dx.doi.org/10.30525/2661-5169/2021-2-1.
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The article describes the business peculiarities of the telecommunications enterprise and it has been established that changes in the external environment of its activities on their own grounds are a significant factor. This affects the conditions for the implementation of these activities and is a source of a constant threat of results deterioration of these activities, or even its disruption. After all, it is uncertainty that creates the conditions for the emergence of certain barriers in the implementation of measures for strategic management of economic sustainability, leads to a decrease in mobility and adaptability in the development and implementation of strategic measures, contributes to the deformation of key tasks of strategic management, as well as reduces the ability of the enterprise to be characterized by sustainable economic development. The purpose of the paper is to analyze theoretical and methodological formation bases of a set of indicators for assessing the economic stability of a telecommunications enterprise, which operates in modern conditions of uncertainty. Methodology. The study has been carried out on the basis of studying the forms of manifestations, content of uncertainty and sources of risk for the telecommunications company; theoretical and methodological principles of assessing economic stability have been determined through financial analysis; analysis of selection criteria, which are based on the formation of a set of indicators for evaluating the activities of a telecommunications company in conditions of uncertainty, justifying the adequacy of the level of its economic stability, has been performed. Results. In the course of the research the list of sources of risk for the telecommunication enterprise has been defined, the complex of estimating indicators of its economic stability has been formed. It has been established that the key source of uncertainty in the functioning of the telecommunications company is the financial component; it is on its basis that we can assess the economic consequences of both crisis effects and anti-crisis measures. Practical implications. The practical significance is to obtain the economic effect of increasing the economic stability level of the telecommunications enterprise that operates in modern conditions of uncertainty. Conclusions. The defined criteria of selection of indicators taking into account their characteristics represent a basis of a complex formation of balanced indicators of the economic stability estimation of the telecommunication enterprise in the conditions of uncertainty. The indicators of the financial component of a set formation of balanced indicators are characterized by a key role, and their choice should depend on the stage of business development of the telecommunications enterprise, which operates in conditions of uncertainty.
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Muhammad Muneeb, Farhan, Amir Karbassi Yazdi, P. Wanke, Cao Yiyin, and Muhammad Chughtai. "Critical success factors for sustainable entrepreneurship in Pakistani Telecommunications industry: a hybrid grey systems theory/ best-worst method approach." Management Decision 58, no. 11 (May 29, 2020): 2565–91. http://dx.doi.org/10.1108/md-08-2019-1133.
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PurposeThis study focuses on the Critical Success Factors (CSF) for developing sustainable entrepreneurship in the Pakistani telecommunication industry. Despite the efforts made by governments and stakeholders to stimulate sustainable entrepreneurship initiatives, contributions in the telecommunications sector are lacking. Therefore, this study has the major objective of identifying a transformation path for these firms. This is done by providing a theoretical framework for sustainable entrepreneurship in the telecommunications industry, focusing on managerial and operational practices that should be modified according to a set of CSFs identified by experts in Pakistani firms.Design/methodology/approachThis article proposes a novel Multiple Attribute Decision Making (MADM) approach based on Grey Systems Theory (GST) and Best-Worst Method (BWM) while unveiling endogenous relationships among current managerial/operational practices and the CSFs for sustainable entrepreneurship in the telecommunications industry.FindingsCSFs for achieving sustainable entrepreneurship in the Pakistani telecommunications industry were found to rely on a tripod, based on effectiveness, transparency, and accountability that are embedded within the ambit of managerial and operational practices, such as focusing and reducing digital illiteracy, targeting poor communities, helping the young in structuring start-ups.Originality/valueThis article contributes to the MADM research stream by proposing a novel use of the BWM technique based on GST to promote sustainable entrepreneurship CSFs in Pakistani telecommunications firms.
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Dasanayaka, S. W. S. B., Omar Al Serhan, Mina Glambosky, and Kimberly Gleason. "The business-to-business relationship: examining Sri Lankan telecommunication operators and vendors." Journal of Business & Industrial Marketing 35, no. 6 (February 21, 2020): 1069–87. http://dx.doi.org/10.1108/jbim-06-2019-0303.
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Purpose This study aims to identify and analyze factors affecting the business-to-business (B2B) relationship between Sri Lankan telecommunication operators and vendors. The authors conduct a survey and develop models to explain relationship strength and satisfaction. The authors find that telecommunication operators and vendors value trust, commitment, adaptation and communication. Operator satisfaction varies by perception of product quality, service support, delivery performance, supplier know-how and value for money. The vendor’s relationship strength is impacted by trust and commitment; vendor satisfaction is affected by economic factors and referencing. The authors suggest formulating management strategies using these results to strengthen business relationships. Design/methodology/approach The authors develop two conceptual models to analyze the supplier and customer perspectives. This study’s drafted models were drawn from established models and were presented to experts in the industry, both telecommunication operators and vendors. Models were modified based on experts’ feedback, and hypotheses were developed from the conceptual models, developed separately for the two perspectives. Data collection was done via questionnaires; 150 questionnaires were sent via email to identified telecommunication operators and 100 questionnaires were sent via email to identified telecommunication vendors, with follow-up emails and telephone calls to improve response rates. Findings This study’s findings show that employees in the telecommunication industry recognize the importance of B2B relationships. Employees of both telecommunication operators and vendors agree that stronger relationships are advantageous. The correlation and regression analysis results identify factors that affect the B2B relationship. The following factors impact the strength of B2B relationships irrespective of view point: trust, commitment and satisfaction. The following factors were found to significantly affect the strength of B2B relationships between telecommunication operators and vendors from the operator perspective: adaptation and communication. Practical implications To enhance relationship strength, the management of operator organizations should take action to improve trust, commitment and satisfaction. Demonstrating honesty and integrity when dealing with vendors and exhibiting concern for the other party’s interests can help establish trust or enhance trust in existing relationships. Displaying commitment toward the vendor will also facilitate stronger relationships. Reasonable profits for both parties and sizeable business volume will also help satisfy vendors, increasing relationship strength. Positive referencing of the vendor in industrial and public forums will improve vendor satisfaction, enhancing relationship strength. Reputational capital can be built and maintained for both operators and vendors by keeping promises and defending the other party to outsiders. For managers of telecommunications operators and vendors in other emerging markets, this study’s results are important and can inform internal business practices to support trust, commitment and satisfaction. Originality/value This study contributes to the existing literature in two ways, a focus on the telecommunication industry and a previously unexplored emerging market, Sri Lanka. In addition, this study includes an analysis of the relationship from both the operator and vendor perspectives.
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В. А., Брыкалов,. "FORMATION OF PREREQUISITES FOR ORGANIZATION OF SYSTEM OF ACCOUNTING AND ANALYTICAL MANAGEMENT IN THE FIELD OF TELECOMMUNICATIONS." Vestnik of Rostov state University (RINH), no. 2(78) (November 23, 2022): 166–72. http://dx.doi.org/10.54220/v.rsue.1991-0533.2022.78.2.023.
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Особенности деятельности организаций в сфере телекоммуникационной связи влекут за собой необходимость создания соответствующей учетно-аналитической системы управления. В статье проведен исторический и теоретический экскурс трактовок ключевых понятий, таких как бизнес-процесс, телекоммуникационная сфера, информация. Анализ существующих понятий и соотнесение их с требованиями текущего времени выявили возможности организации учетного процесса. Выявление характеристик материальной и нематериальной составляющих инфотелекоммуникационного процесса позволили определить их принадлежность к соответствующим активам и пассивам. Определена необходимость создания системы оценки и учета информации организаций телекоммуникационной сферы. Features of activities of organizations in the field of telecommunications entail the need to create an appropriate accounting and analytical management system. Article provides a historical and theoretical insight into interpretation of key concepts such as business process, telecommunications, information. Analysis of existing concepts and their correlation with requirements of current time revealed the possibilities of organizing the accounting process. Identification of characteristics of material and non-material components of info-telecommunication process made it possible to determine their belonging to corresponding assets and liabilities. Necessity of creating a system for evaluating and accounting for information of organizations in telecommunications sector is determined.
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Bhattarai, Aayush, Elisha Shrestha, and Ram Prasad Sapkota. "Customer Churn Prediction for Imbalanced Class Distribution of Data in Business Sector." Journal of Advanced College of Engineering and Management 5 (December 13, 2019): 101–10. http://dx.doi.org/10.3126/jacem.v5i0.26693.
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Churners are those people who are about to transfer their business to a competitor or simply who cancel a subscription to a service. This paper is based on a specific business sector, which is telecommunication sector. With a churn rate of 30%, the telecommunication sector takes the first place on the list. In this paper, we present some advanced data mining methodologies which predicts customer churn in the pre-paid mobile telecommunications industry using a call detail records dataset. To implement the predictive models, we initially propose and then apply four machine learning algorithms: Random Forest, Naïve Bayes, Logistic Regression, and XG Boost. To evaluate the models, we use various evaluation metrics and find the best model which will be suitable for any class imbalanced data and also our business case. This paper can also be viewed as a comparative study on the most popular machine learning methods applied to the challenging problem of customer churn prediction.
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Leonard, Peter G. "Telecommunications." Computer Law & Security Review 6, no. 6 (March 1991): 10–15. http://dx.doi.org/10.1016/0267-3649(91)90169-v.
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Cubitt, Sean. "Telecommunication Networks: Economy, Ecology, Rule." Theory, Culture & Society 31, no. 7-8 (February 2, 2014): 185–99. http://dx.doi.org/10.1177/0263276413511490.
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This essay deals with technologies, techniques, business models and legal structures governing telecommunications infrastructures. Megacities are especially vulnerable to shifting agencies in telecoms provision. This paper addresses the relation of the economics of growth, built-in obsolescence and product life cycles with the complex determinations of telecommunications governance in relation to the physical environment of megacities. It argues that an ‘environmentalism of the poor’ must be integrated into considerations of both ecological critique and analyses of telecommunications infrastructure and business practice.
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Kim, Jong Min, and Hyun Kyung Kim. "A study on the implementing way of the value-added telecommunications business factual survey under the Telecommunications Business Act." Sogang Journal of Law and Business 10, no. 2 (August 31, 2020): 31–70. http://dx.doi.org/10.35505/sjlb.2020.08.10.2.31.
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Bawono, Marindra, Idris Gautama, Agustinus Bandur, and Firdaus Alamsjah. "The Influence of Ambidextrous Leadership Mediated by Organizational Agility and Digital Business Model Innovation on the Performance of Telecommunication Companies in Indonesia During the Covid-19 Pandemic." WSEAS TRANSACTIONS ON INFORMATION SCIENCE AND APPLICATIONS 19 (April 20, 2022): 78–88. http://dx.doi.org/10.37394/23209.2022.19.8.
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Since 2019 and still progressing in 2020, the problems of the three telecommunication operators have experienced a decline in company performance, it can be seen that TELKOM has decreased revenue from 135.567 Trillion (2019) to 135.450 Trillion (2020). The Covid-19 pandemic that occurred in Indonesia caused telecommunications operators to decide to delay investment in infrastructure development (New Capex) for 2020 and 2021. The purpose of this study was to determine the effect of Ambidextrous leadership mediated by organizational agility and digital business models on performance. telecommunications companies in Indonesia during the COVID-19 Pandemic. This research will be conducted using quantitative research. The sampling technique was done by convenience sampling. The number of samples is 100 respondents. Based on the discussion above, it is concluded that Ambidextrous Leadership has a positive and significant effect on Digital Business Model Innovation, Ambidextrous Leadership has a positive and significant impact on Organizational Agility, Ambidextrous Leadership has a positive and significant impact on Company Performance, Digital Business Innovation Model has a positive and significant impact on Company Performance, Organizational Agility has no positive and significant effect on Company Performance, Organizational Agility is not proven to moderate Digital Business Model Innovation on Company Performance. The study suggests the utilization of extraordinary plans in identifying external and internal situations during and after the corona virus pandemic (COVID-19).
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Suraj, Olunifesi Adekunle. "Managing Telecommunications for Development: An Analysis of Intellectual Capital in Nigerian Telecommunication Industry." Journal of Information & Knowledge Management 15, no. 01 (March 2016): 1650010. http://dx.doi.org/10.1142/s0219649216500106.
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The study examines the role of intellectual capital (IC) management in explaining the mismatch between performances of the Nigerian telecommunications industry’s annual growth rate (16.3%) and that of the nation’s economic average growth rate (4.3%) over the last two decades (1986–2010). Through a previously published research instrument, data were collected from 320 managers from 29 telecommunication companies using stratified random sampling technique. The major findings of the study as highlighted by the regression analysis (Partial Least Square techniques) of the data, revealed that the sampled telecommunication companies lack the organisational know-how and communication aptitude to leverage their embedded organisational knowledge (Structural capital) into business performance ([Formula: see text], [Formula: see text]) notwithstanding their knowledge creation and retention strategies. Hence, Knowledge utilisation rather than knowledge creation appears the main challenge of the industry which has made it perform below expectation despite the industry’s tremendous infrastructural investment. The study thereby recommends that policy makers and telecommunication managers should begin to analyse the economic impact and contribution of IC in the sector as a means of boosting the sector’s corporate business performance in the overall aim of accelerating the nation’s economic development. Moreover, as a way of addressing this obvious managerial inadequacy, the study recommends the position of Chief Knowledge Officer to be saddled with responsibility of effectively leveraging knowledge generated in the industry for optimum organisational performance and national development.
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Eristya Maya Safitri, Apol Pribadi, Agussalim, Seftin Fitri Ana Wati, Anita Wulansari, and Anindo Saka Fitri. "How IT Support a Telecommunication Company’s Agility to Respond Changing Market Needs? : Literature Review." IJCONSIST JOURNALS 3, no. 2 (June 6, 2022): 34–37. http://dx.doi.org/10.33005/ijconsist.v3i2.71.
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The phenomenon of very dynamic and competitive business competition requires every telecommunication company to be adaptive in all changes. Now information technology does not only play a role in supporting business processes. IT is expected to play a major role in supporting the company's agility to adapt to the business environment. Corporate agility can provide various advantages, namely the organization is able to detect changes early and explore various solution options as a decision-making process in creating innovation. This journal provides an effective conceptual model related to how information technology is able to create organizational agility in telecommunications companies. This conceptual model is expected to be a reference for the adoption of information technology in providing a fit impact for the company.
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Aked, Alan. "Aussat and Business Management." Media Information Australia 38, no. 1 (November 1985): 93–96. http://dx.doi.org/10.1177/1329878x8503800129.
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With the launch of the domestic satellite system in the last quarter of 1985, the monopoly enjoyed by Telecom Australia in the supply of long haul telecommunications carriage ended. It ended in a gentle way since the alternative carrier, aussat Pry Ltd is 75% owned by me Commonwealth and 25% owned by Telecom.
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Korzachenko, Olga, and Vadim Getman. "Modelling the Choice of Optimal Structural Business Process Model in a Telecommunications Company." Scientific Journal of Riga Technical University. Computer Sciences 45, no. 1 (January 1, 2011): 36–42. http://dx.doi.org/10.2478/v10143-011-0039-9.
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Modelling the Choice of Optimal Structural Business Process Model in a Telecommunications Company This paper considers the problem of optimal structural business process model choice in a telecommunications company using mathematical methods and mathematical model construction. For modelling this problem a hierarchical structure is proposed due to a number of advantages. The paper offers a modified Analytic Hierarchy Process method to solve the given problem that leads to gaining adequate results. The paper discusses the results of modelling and gives recommendations how to increase the efficiency of telecommunications company activity. The recommendations are based on the model calculations obtained.
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Nurhafni, Nurhafni, and Sanusi Bintang. "Perlindungan Hukum Konsumen dalam Perjanjian Baku Elektronik." Kanun Jurnal Ilmu Hukum 20, no. 3 (December 13, 2018): 473–94. http://dx.doi.org/10.24815/kanun.v20i3.10969.
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Artikel ini ingin menjawab bagaimana perlindungan konsumen dalam perjanjian baku elektronik pada telekomunikasi seluler. Undang-Undang Perlindungan Konsumen menyebutkan klausula baku sebagai ketentuan dan syarat-syarat yang telah dipersiapkan dan ditetapkan terlebih dahulu secara sepihak oleh pelaku usaha. Metode penelitian yang digunakan adalah yuridis-normatif, yakni berusaha dengan bahan hukum meng-analisis klausula baku telekomunikasi seluler. Hasil penelitian menunjukkan bahwa perlindungan kepada konsumen dalam kontrak elektronik Telkomsel, perusahaan PT. Telekomunikasi Indonesia Tbk memberikan alternatif penyelesaian sengketa dengan cara pengajuan klaim keberatan pelanggan baik lisan maupun tulisan melalui Grapari PT. Telekomunikasi Indonesia Tbk dan apabila ditetapkan suatu ganti rugi, maka ganti rugi yang dibayar pihak PT. Telekomunikasi Indonesia Tbk berbentuk ganti rugi pengembalian uang atas kesalahan penghitungan biaya tagihan. Consumer Law Protection in Electronic Standard Agreement This article aims to answer how consumer protection in an electronic standard agreement on cellular telecommunications. The Consumer Protection Law stipulated that standard clauses as provisions and conditions that have been unilaterally prepared and determined by business actors. This is normative juridical research, using legal materials to analyze the standard clauses of cellular telecommunications. This research found that the protection of consumers in Telkomsel electronic contracts, Indonesia Telecommunication Company provides an alternative dispute resolution by submitting customer objection claims both oral and written through Grapari Indonesia Telecommunications Company and if a compensation is stipulated, then it will be paid by Indonesia Telecommunication Company in the form of refund for the error calculation of bill fees.
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Kholilah, Kholilah, Manina Tassya Beremau, and Wani Fitriah. "PENGARUH KOMPETENSI, DISIPLIN KERJA DAN PELATIHAN TERHADAP KINERJA KARYAWAN PT. TELKOM INDONESIA WILAYAH USAHA TELEKOMUNIKASI SUMSEL." MOTIVASI 7, no. 1 (June 6, 2022): 51. http://dx.doi.org/10.32502/mti.v7i1.4560.
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This research was conducted with the objective to find out the influence of competence, work discipline and training on employee performance of PT. Telkom Indonesia Telecommunications Business Area Sumsel. This type of research was an associative study. The sample used was 54 employees with sampling technique using purposive sampling. The data used in this study were primary and secundary data. The data collection techniques used was through a questionnaire. The data analysis techniques used were multiple linear regression analysis, F test, t test and the coefficient of determination. The results of multiple linear regression analysis indicated a positive influence of competence, work discipline and training on employee performance. The results of the F hypothesis test indicate that there is a significant effect of competence, work discipline and training on the performance of PT. Telkom Indonesia Telecommunication Business Area of South Sumatra. The results of the t hypothesis test indicate that there is a significant influence of competence, work discipline and training on the performance of PT. Telkom Indonesia Telecommunication Business Area of South Sumatra. The results of the coefficient of determination of competence, work discipline and training contribute to the ups and downs of employees performance at PT. Telkom Indonesia Telecommunication Business Area of South Sumatra.
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Kasozi, Jason. "Evaluating the investment decision-making process for business expansion into Africa: A case study." Risk Governance and Control: Financial Markets and Institutions 2, no. 4 (2012): 7–16. http://dx.doi.org/10.22495/rgcv2i4art1.
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Africa is a potential domain for international business. However, numerous uncertainties characterize this environment and the challenge for multinationals remains the ability to assess the true value of an Africa-bound investment project. A telecommunications’ survey was conducted on Siemens Southern Africa (Siemens) and Mobile Telecommunications’ Network (MTN) and the following observations were made: (1) Approaches used by the businesses to value Africa-bound investments were not comprehensive and inclusive. (2) Neutrality existed to the suggestion that Africa is unique and that investment decisions should be customized to suit it. (3) Certain approaches used by the businesses were modified to suit pertaining investment circumstances thereby differing from literature, and (4), participants desired to learn new ways of improving this process suggesting dissatisfaction with the current norm. This paper presents the conflicting ideologies about the decision-making process for business expansion into Africa and suggests ways of improving the process.
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Fox, Mike. "Private telecommunications networks: Design and implementation for business." Computer Communications 11, no. 1 (February 1988): 40. http://dx.doi.org/10.1016/0140-3664(88)90013-8.
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D'Cruz, Joseph R., and Alan M. Rugman. "Business network theory and the Canadian telecommunications industry." International Business Review 3, no. 3 (September 1994): 275–88. http://dx.doi.org/10.1016/0969-5931(94)90006-x.
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Mamedov, Murad Azer ogly, and Tural Fakhrad Ogly Mamedov. "Formation and development of digital ecosystems based on technological and telecommunication companies in Russia." Финансы и управление, no. 3 (March 2022): 1–19. http://dx.doi.org/10.25136/2409-7802.2022.3.38053.
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The process of active digitalization plays an important role in solving a number of urgent tasks, and, in particular, in the field of finance. Together with the development of innovative information technologies and their implementation in all spheres of the economy, multiple optimization of the processes of rendering services, significant changes are observed not only in the types and methods of providing services, but also in general transformation of business models of operating economic entities. The object of research of this article is digital ecosystems based on technological and telecommunication companies. The subject of the research is the principles and models of functioning of digital ecosystems based on technological and telecommunication companies. The relevance of this study lies in the fact that in the conditions of universal digitalization, the boundaries of the services provided by the largest market participants are not only blurred, but their business models are also changing significantly. Within the framework of this study, the authors have revealed approaches to the definition of the concept of ecosystem. The analysis of the largest Russian digital ecosystems based on technology and telecommunications companies, and, in particular, their financial services, is carried out. The analysis was carried out on the basis of such digital ecosystems and their financial services as Yandex, VK Group and MTS. Conclusions are drawn based on the analyzed data and the author's forecasts about the further development of financial services of digital ecosystems based on technological and telecommunications companies are given.
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Faritha Banu, J., S. Neelakandan, B. T. Geetha, V. Selvalakshmi, A. Umadevi, and Eric Ofori Martinson. "Artificial Intelligence Based Customer Churn Prediction Model for Business Markets." Computational Intelligence and Neuroscience 2022 (September 29, 2022): 1–14. http://dx.doi.org/10.1155/2022/1703696.
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The introduction of artificial intelligence (AI) and machine learning (ML) technologies in recent years has resulted in improved company performance. Customer churn forecast is a difficult problem in many corporate sectors, particularly the telecommunications industry. Because customer churns have a direct impact on a company's total revenue, telecommunications firms have begun to develop 76 models to reduce churns at an earlier stage. Previous research has revealed that AI and ML models are effective CCP solutions. According to this viewpoint, this study proposes a unique AI-based CCP model for Telecommunication Business Markets (AICCP-TBM). The AICCP-TBM model's purpose is to control the existence of churners and non-churners in the telecom sector. The proposed AICCP-TBM model employs a Chaotic Salp Swarm Optimization-based Feature Selection (CSSO-FS) method for the best feature assortment. In addition, a Fuzzy Rule-based Classifier(FRC) is used to distinguish between client churners and non-churners. A technique known as Quantum Behaved Particle Swarm Optimization (QPSO) is used to pick the membership functions for the FRC model in order to improve the classification performance of the FRC model. The performance of the AICCP-TBM model is validated using a benchmark CCP dataset and the experimental results are reviewed from several angles. In relations of presentation, the imitation consequences demonstrated that the AICCP-TBM model surpassed the most recent state-of-the-art CPP models. The suggested AICCP-TBM method's comparative accuracy was thoroughly tested on the three datasets used. Using datasets 1-3, this technique obtained better levels of accuracy, with the maximum attainable values being 97.25 %, 97.5 % and 94.33 %. The simulation results for the AICCP-TBM model demonstrated improved prediction performance.
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C. Larson, Alexander, Rita L. Reicher, and David William Johnsen. "Threshold effects in pricing of high-involvement services." Journal of Product & Brand Management 23, no. 2 (April 14, 2014): 121–30. http://dx.doi.org/10.1108/jpbm-04-2013-0278.
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Purpose – The purpose of this research is to test for price threshold effects in the demand for high-involvement services for small businesses. Design/methodology/approach – The authors use a stated preference choice-based conjoint study of small business telecommunications demand. Using survey data, individual-level parameter estimates for a demand model are achieved via the Hierarchical Bayes method of estimation. Findings – For demand for small business telecommunications services, the authors find very strong positive impacts of nine-ending and zero-ending prices on the demand for a common bundle of telecommunications services (wired telephone service, broadband internet, and cellular telephone service), even at prices so high a shift in the left-most digit does not occur. Practical implications – The advertising, brand, or product manager or statistician who assumes threshold effects are not extant in high-involvement service demand may find conventional demand estimation methods lead to erroneous conclusions and less effective pricing strategies. Originality/value – In the statistical literature on price-ending effects on product demand, most products for which demand is modelled are low-involvement consumer products priced at less than ten monetary units per unit of product. There is a lacuna in this price-ending effects literature regarding small businesses and high-involvement services offered at three-digit prices via monthly subscription. This research indicates that testing for threshold effects should be de rigeur in the methodology of demand estimation for telecommunications or other high-involvement services.
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Ali, Nafez Nimer, Mahmoud Allan, and Maha Roshdi Baker. "Company brand and customer loyalty under stakeholder management: A study of telecommunication companies in Jordan." Corporate Ownership and Control 16, no. 4 (2019): 45–55. http://dx.doi.org/10.22495/cocv16i4art4.
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The present study aimed to identify the impact of brand-related factors (brand image, credibility, accessibility and service quality) on customer loyalty in Jordanian telecommunication companies (i.e. Zain, Orange and Umniah). The present study adopts a descriptive analytical approach. The population of the present study consists from all the customers of Jordanian telecommunications companies. A convenience sample of 500 customers in Amman was selected. A questionnaire is used to collect data, 385 questionnaire forms were retrieved. It is concluded that brand image, credibility, accessibility, and service quality have a statistically significant impact on customer loyalty to the Jordanian telecommunication companies. Also, it is concluded that respondents are highly aware about the significance of the examined brand-related factors. In addition, it is concluded that brand image has a weak significant impact on customer loyalty to the Jordanian telecommunication companies