Journal articles on the topic 'Supermarkets'
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1
Zhang, Pei, Xiu Shan Jiang, and Wei Long Gai. "Research on Chinese Chine Supermarkets’ Logistics Distribution Model." Advanced Materials Research 945-949 (June 2014): 3199–203. http://dx.doi.org/10.4028/www.scientific.net/amr.945-949.3199.
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Chain supermarket’s development speed and level and the selection of logistics mode has the close relation, one of the main index to measure the level of modern management of a supermarket chain of enterprises is to look at the distribution level. That whether chain supermarket can choose a suitable for enterprise’s development of the logistics distribution mode or not decides the future of the enterprise’s development and survival. Through analyzing Chinese hundred chain enterprise, Jiajiayue supermarket chain, logistics mode, this paper points out the existing problems and improvement measures in Chinese chine supermarkets enterprises.
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Potdar, Balkrushna, John Guthrie, and Juergen Gnoth. "Encouraging shoplifting prevention with quality relationships." International Journal of Retail & Distribution Management 46, no. 1 (January 8, 2018): 49–69. http://dx.doi.org/10.1108/ijrdm-12-2016-0240.
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Purpose The cost to supermarkets from shoplifting is a growing problem. Despite huge investments in formal security measures, supermarkets experience shrinkage and face heavy financial losses. Hence, this paper explores an alternative approach to shoplifting prevention. The purpose of this paper is to propose that quality relationships between a supermarket and its customers could be a viable strategy for shoplifting prevention. A conceptual model is presented at the end of this paper for encouraging shoplifting prevention using a theory of planned behaviour perspective. Design/methodology/approach A systematic search of literature on relationship quality was conducted. Research papers were shortlisted from peer-reviewed journals published between 2007 and 2016. For the convenience of readers, studies on relationship quality are presented in six cross-checked information categories in a table. Findings This study produced two results. First, it finds three antecedents of supermarket-customer relationship quality. These are as follows: a supermarket’s participation in corporate social responsibility and cause-related marketing initiatives, a supermarket’s service quality, and a customer’s attachment to a supermarket’s place/location. Second, there are three major effective dimensions of relationship quality. These are as follows: satisfaction, trust, and commitment. The proposed model incorporates factors from both findings, to measure a supermarket-customer relationship quality that may influence intention of customers to engage in shoplifting preventive behaviour. Originality/value This research paper has reviewed the existing literature to utilise it in the context of shoplifting prevention, and developed a novel model/framework for effective shoplifting prevention with a theory of planned behaviour perspective.
3
Pulker, Trapp, Scott, and Pollard. "The Nature and Quality of Australian Supermarkets’ Policies that can Impact Public Health Nutrition, and Evidence of their Practical Application: A Cross-Sectional Study." Nutrients 11, no. 4 (April 15, 2019): 853. http://dx.doi.org/10.3390/nu11040853.
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Improving population diets is a public health priority, and calls have been made for corporations such as supermarkets to contribute. Supermarkets hold a powerful position within the food system, and one source of power is supermarket own brand foods (SOBFs). Many of the world’s largest supermarkets have corporate social responsibility (CSR) policies that can impact public health, but little is known about their quality or practical application. This study examines the nature and quality of Australian supermarkets’ CSR policies that can impact public health nutrition, and provides evidence of practical applications for SOBFs. A content analysis of CSR policies was conducted. Evidence of supermarkets putting CSR policies into practice was derived from observational audits of 3940 SOBFs in three large exemplar supermarkets (Coles, Woolworths, IGA) in Perth, Western Australia (WA). All supermarkets had some CSR policies that could impact public health nutrition; however, over half related to sustainability, and many lacked specificity. All supermarkets sold some nutritious SOBFs, using marketing techniques that made them visible. Findings suggest Australian supermarket CSR policies are not likely to adequately contribute to improving population diets or sustainability of food systems. Setting robust and meaningful targets, and improving transparency and specificity of CSR policies, would improve the nature and quality of supermarket CSR policies and increase the likelihood of a public health benefit.
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de Waal, André, Erjen van Nierop, and Laurens Sloot. "Analysing supermarket performance with the high-performance organisation framework." International Journal of Retail & Distribution Management 45, no. 1 (January 9, 2017): 57–70. http://dx.doi.org/10.1108/ijrdm-03-2016-0042.
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Purpose The Dutch supermarket industry is dominated by a small number of powerful companies which capture the majority of sales and which compete fiercely with each other. This competition is mainly quality based, in the sense of offering increasingly more products of higher quality and striving for better distribution mechanisms. Interestingly there does not seem to be much attention for the quality of the internal supermarket organisation, i.e. quality of people, internal processes, and performance reporting. Thus there seems to be a gap in both current literature and the quality improvement attention of supermarkets which needs to be addressed, to uncover new sources of improvement. The paper aims to discuss these issues. Design/methodology/approach In this paper, the authors introduce the high-performance organisation (HPO) framework, a validated technique for evaluating the strength of the internal organisation of companies and for proposing quality improvements. The aim of the research is to test whether the HPO Framework can be used to analyse the strength and performance of supermarkets and to come up with recommendations for improvement. A questionnaire into the drivers of success of supermarkets was constructed which was send to 400 supermarket franchisers, and the received data were subsequently analysed. Findings On average the participating supermarkets are well-performing but they cannot yet be classified as high performing according to the HPO Framework. The supermarkets with the highest HPO scores indeed achieve better financial results (both in terms of revenue and margin achieved) than those of supermarkets with lower HPO scores. Finally, the authors find that larger supermarkets (in square metres floor area) outperform smaller supermarkets on all HPO factors. Research limitations/implications As the HPO Framework is shown to be useful for not only analysing the performance of the supermarkets but also to generate recommendations for improvement of those supermarkets, individual supermarkets should evaluate their performance and operations using the HPO Framework to come up with improvement recommendations tailored to their own situation. Originality/value The HPO Framework has been applied during the past years in many sectors but not yet in the supermarket industry. Thus this research provides a unique insight in this industry. In addition academic researchers can use the HPO Framework to further investigate specific areas and factors of the supermarkets, in order to add to the literature on the quality of supermarkets.
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BAVIERA-PUIG, Amparo, Juan BUITRAGO-VERA, and Carmen ESCRIBA-PEREZ. "GEOMARKETING MODELS IN SUPERMARKET LOCATION STRATEGIES." Journal of Business Economics and Management 17, no. 6 (December 21, 2016): 1205–21. http://dx.doi.org/10.3846/16111699.2015.1113198.
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Choosing where to open a new outlet is a critical decision for retail firms. Building on the multiplicative competitive interaction model from retail location theory, this paper develops a geomarketing model that can be used to devise supermarket location strategies. First, attributes that explain a supermarket’s pull on consumers were determined. These attributes included objective (taken from databases and empirical observation) and subjective (based on managerial judgements) variables relating to the supermarket and its trade area. Then, geographic information system tools were used to analyse real data at a highly detailed level (road section). From a geomarketing viewpoint, the model shows that sociodemographic characteristics of the supermarket’s trade area affect firms’ location strategies. The paper also discusses improvements for calibrating and validating this model. Adding the spatial organization of supermarkets to the model yields a different consumer behaviour pattern. This geomarketing model can help managers to design supermarket location strategies according to shop features, competitors and environment, whilst estimating supermarket sales.
6
Alam, Jahangir. "Customers’ Problems in Buying from Supermarkets in Bangladesh." CBR - Consumer Behavior Review 5, no. 2 (May 1, 2021): 215. http://dx.doi.org/10.51359/2526-7884.2021.248812.
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Consumers' preferences, satisfaction and, loyalty towards supermarkets in Bangladesh have been studied but this study aims to identify the customers' problem in buying from the supermarkets and their socio-economic characteristics along with present scenario and economic significance of the supermarket industry in Bangladesh. The study is empirical, mixed-method has been deployed, 400 customers of the supermarkets were surveyed by mall intercept technique through a questionnaire, 6 in-depth interviews were conducted with the supermarkets' professionals and relevant articles, publication, books, reports, journals, newspapers and websites were reviewed. Descriptive statistics, chi-square tests, and factor analysis were performed in analyzing the data. There are 211 outlets of major supermarkets in Bangladesh, which are contributing 1.49 % to the GDP and generating significant employment. Upper-middle and high class, highly educated, small family are the customers who face the major problems of high cost due to additional tax, long waiting time at the payment queue, and unnecessary purchase while shopping from the supermarkets. All the demographic characteristics have a significant relationship with these problems except the marital status and family size. The supermarket industry needs to understand the customers' psychology; concentrate on enhancing the store facility, educate people on the attributes of the supermarkets and the policymakers can initiate a proper policy in operating the supermarket business in Bangladesh.
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Oroh, Franky N. S., and Stevy P. Pangemanan. "PERILAKU KONSUMEN DAGING AYAM BROILER DI PASAR TRADISIONAL DAN MODERN." Jambura Journal of Animal Science 5, no. 2 (May 29, 2023): 58–65. http://dx.doi.org/10.35900/jjas.v5i2.19443.
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The purpose of this study was are to describe consumer behavior in buying broiler meat at the traditional and Modern Market. This research was conducted September-Oktober in Sorong City, West Papua. The sampling method used accidental sampling, and used descriptive data analysis. Variables namely Quality, Location, Price, and product information. The results of the study were obtained. First, broiler meat distribution channels at Saga supermarkets, namely from breeders to retailers and to consumers. Supermarker Saga as a Retail Merchant. The behavior of broiler meat consumers based on the quality of the meat in the Warmon market was 64%, because consumers prefer the freshness of traditional market meat. Based on location, consumers prefer Saga supermarkets as much as 74% because of complete facilities and convenience. Based on the price of broiler meat, the percentage of supermarket saga is 66% because this place sells meat according to the wishes of consumers in the form of cuts of meat at the right price. Based on information from Saga supermarkets, there were 78% due to more information on products to consumers through sosial media.
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Muturu, Elizabeth Mumbi, and Dr Thomas Mose. "EFFECT OF WORK PLACE ENVIRONMENT ON EMPLOYEE RETENTION IN SELECTED SUPERMARKETS IN KENYA." Human Resource and Leadership Journal 4, no. 1 (May 21, 2019): 13. http://dx.doi.org/10.47941/hrlj.295.
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Purpose: The purpose of the study was to establish the effect of work place environment on employees’ retention in selected supermarkets in Kenya. The study specifically sought to determine the effects of job satisfaction, employee relations, employees occupational health and safety and working conditions on employees’ retention in selected supermarkets in Kenya.Methodology: The study will adopt a descriptive research design. The study was undertaken in three selected supermarkets in Kenya notably; Tuskys supermarkets; Naivas supermarkets and Choppies supermarkets. The target population comprised of a total of 1500 staff working in the three selected supermarkets in Kenya. These included; 640 staff at Tuskys supermarkets 560 staff at Naivas supermarkets and 300 staff at Choppies supermarkets. The study adopted a stratified random sampling technique to select 316 respondents as the sample size for the study. Questionnaires were used as the main data collection instruments and a pilot study was conducted to pretest questionnaires for reliability. Descriptive statistics and multiple regression analysis were used to analyze the gathered data and the results were presented on tables, figures and graphs.Results: The study findings indicated that, job satisfaction, employee relations, employees’ occupational health and safety and working conditions were the key effects of work place environment that affected employees’ retention in selected supermarkets in Kenya. The study concluded that, commitment, employees’ motivation and rewards are key aspects of employee job satisfaction which influences employee turnover rates in supermarkets. The study further concluded that job satisfaction the key factor that affects employee’s retention most in supermarkets, followed by occupational health and safety, then working conditions with and lastly employee relations.Contribution to policy and practice: The study recommended that to improve on the level of employee job satisfaction, the supermarket management should offer the employee with good remuneration packages, recognize and reward the high performing employees. The supermarket management should adopt effective employee relations strategy through application of effective communication channel, use of effective conflict resolution methods, encouraging team building activities and providing better working conditions. The supermarket management should implement effective work safety procedures, increase the level of compliance with health and safety policies, implement effective work hazards and risks control methods and implement safety measures to avoid employee exposure to illness and accidents. The finally recommended that the supermarkets management should provide employees with favorable hours of work, provide flexible work schedule, increase on the employee work life balance and provide good work facilities.
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Mua, Lilian Ndinda, and Abel Anyieni. "Merchandizing Practices and Sales Performance of Supermarkets in Nakuru County, Kenya." International Journal of Current Aspects 3, no. VI (November 4, 2019): 16–32. http://dx.doi.org/10.35942/ijcab.v3ivi.76.
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In Kenya, the challenges of sales performance are prevalent amongst the supermarkets. A declining sales performance was noted for Uchumi supermarket in its 2016 financial year leading to its poor financial performance. Nakumatt supermarket has also had poor sales performance in the recent years leading to its struggling financial position. Merchandizing is one of the aspects that can be utilized for the purposes of improving on sales performance. The purpose of the study is to determine the effect of merchandizing practices and sales performance of Supermarkets in Nakuru County, Kenya. The study seeks to examine the diverse aspects of merchandizing on sales performance and try to establish why the supermarkets are making losses and not profits on sales. The study specifically seek to determine the effect of customer attraction, product differentiation, product access and staff attributes on sales performance of Supermarkets in Nakuru town. This study used The Product Marketing Mix Theory, Customer Behaviour Theory and Impulse Buying Behaviour Theory. This study utilized descriptive research design to guide the study on data collection, analysis and presentation of findings. To obtain its data, the study will target the eight main supermarkets in Nakuru Town. The target population for the study was 590 staff comprising of management and supermarket line attendants. Nassiuma formula was used to determine the desired sample size for the study. A sample size of 86 respondents was selected. The study then use stratified sampling to select the supermarket line attendants into the study sample. This study used structured questionnaires to obtain its data from supermarket line attendants. Validity and reliability of research questionnaire was tested by conducting a pilot study. This study used Content validity to ascertain the validity of the research questionnaires. The study used Cronbach’s Alpha test of internal consistency to test the reliability of the study questionnaires. Statistical Package for Social Sciences (SPSS) version 22. This study used both descriptive and inferential statistics. The entire study used tables to present the findings. The study further concluded that there was a positive relationship between product differentiation aspects and sales performance of fast moving consumer goods in Nakuru town supermarkets. The item that had the highest mean score was that supermarket stocks products based on customer specification. It was also concluded that there was a positive relationship between product access and sales performance of fast moving consumer goods in Nakuru town supermarkets. The metric that had the highest mean score was that supermarket has presence of reliable product distribution channels throughout the year. In the context of staff attributes, the study concluded that there was a positive relationship between staff attributes and sales performance fast moving consumer goods in Nakuru town supermarkets. The statement that supermarket sales staff had sufficient knowledge on product specifications had the highest mean score. The study further concluded that merchandizing strategies, namely, customer attraction, product access, product differentiation and staff attributes significantly predicted the level of sales performance of fast moving consumer goods in Nakuru town supermarkets. Staff attributes had the highest influence on sales performance of fast moving consumer goods in Nakuru town supermarkets. The study will enable the top management of supermarkets in making decisions of merchandising. This study will also help academicians in this subject area as well future researcher for the study will add to the limited literature on merchandizing strategies and sales performance.
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Asdinur, Arlan, J. Pandey ., A. Makalew ,, and E. S. Tangkere. "PERANAN PROMOSI TERHADAP VOLUME PENJUALAN TELUR AYAM RAS PADA PASAR SWALAYAN DI KOTA MANADO." ZOOTEC 37, no. 2 (July 19, 2017): 436. http://dx.doi.org/10.35792/zot.37.2.2017.16661.
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THE ROLE OF PROMOTION ON THE SALE OF CHICKEN RACE EGGS IN THE SUPERMARKETS OF MANADO CITY.This research has been conducted in the supermarkets of Manado City. The res of this research is to what extent promotion plays a role in the sales volume of chicken race eggs in the Supermarkets of Manado. The purposes of this research are to know which promotional tools are used in Supermarkets of Manado and to know the role of promotion to the sales volume of chicken race eggs in Supermarkets of Manado. Sample determination is done by Purposive Sampling. The sampling criteria of this research are : The supermarkets that sell chicken race eggs and the Supermarkets that have sold chicken race eggs for one year. The random sampling to 21 Supermarkets as the respondent from 121 supermarket total in Manado City. The data of research will be tabulated and analyzed. Data analysis model using descriptive analysis approach to study the role of promotions to the sales volume of chicken race eggs.From the research result obtained that the tools of promotions that used on sales proccess of chicken race eggs in Supermarkets of Manado spesifically is packaging with the price and discount. From the data of research shows that the Supermarkets which not used sales promotion precisely the price is higher and the sales volume is very low. While the supermarkets that used the promotions, the price is lower and the sales volume is extremelly high. The sale of Chicken race eggs in Supermarkets of Manado, promotion tools become one of marketing strategy that increasing the sales volume. From the researh result conducted shows that more eggs sold when using the promotional tools. This is because the suppliers and supermarkets want to maintain their name, so that the quality must be maintained and the supermarkets already using the brand or mark, such as Telur Segar and Cap Manguni.Keywords : Promotion, Supermarket, Sales volume, Chicken egg race
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Slack, Neale J., and Gurmeet Singh. "The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction." TQM Journal 32, no. 3 (February 19, 2020): 543–58. http://dx.doi.org/10.1108/tqm-07-2019-0187.
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PurposeThe purpose of this study is to determine the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the supermarket sector.Design/methodology/approachIn total, 480 supermarket customers participated in an intercept survey in four urban centres of Fiji. Descriptive statistics were used to determine the level of service quality provided by supermarkets, and inferential statistics to determine the gap between customer's service quality expectations and perceptions and to test the research hypotheses.FindingsThe findings indicate service quality of supermarkets is perceived as being unsatisfactory, service quality significantly affects customer satisfaction and loyalty and customer satisfaction partially mediates the relationship between service quality and customer loyalty reducing customer's perceptions of service quality, leading to lower customer loyalty.Practical implicationsThis study provides an indication as to where supermarkets should target their marketing attention and scarce corporate resources and may help in their efforts to service, satisfy, retain and attract more long-term loyal customers in the increasingly competitive supermarket sector. This research could inform government policy makers in sequencing the supermarket sector transformation and assist local supermarkets to adapt to this changing retail landscape.Originality/valueThis study advances our understanding of the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the supermarket sector.
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Horsley, Jason A., Katie AR Absalom, Evie M. Akiens, Robert J. Dunk, and Alice M. Ferguson. "The proportion of unhealthy foodstuffs children are exposed to at the checkout of convenience supermarkets." Public Health Nutrition 17, no. 11 (January 22, 2014): 2453–58. http://dx.doi.org/10.1017/s1368980013003571.
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AbstractObjectiveTo investigate the proportion of foods that are unhealthy to which children are exposed at the checkout of convenience supermarkets.DesignWe performed a cross-sectional survey of foodstuffs displayed at the checkout. Products displayed at or below children's eye-level were designated as healthy, unhealthy or unclassifiable using the Food Standards Agency's scoring criteria.SettingThirteen convenience supermarkets from the three leading UK supermarket chains were selected on the basis of proximity to the town hall in Sheffield, England.SubjectsConvenience supermarkets were defined as branches of supermarket chains that were identified as being other than superstores on their company's store locator website.ResultsIn almost all of the convenience supermarkets surveyed, the main healthy product on display was sugar-free chewing gum. On average, when chewing gum was not included as a foodstuff, 89% of the products on display at the checkouts of convenience supermarkets were unhealthy using the Food Standards Agency's criteria. One store was a notable outlier, providing only fruit and nuts at its checkout.ConclusionsThe overwhelming majority of products to which children are exposed at the convenience supermarket checkout are unhealthy. This is despite all the supermarket chains surveyed having signed up to the UK Government's ‘responsibility deal’.
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Santoso, Haris. "ANALISIS KEUNGGULAN BERSAING (COMPETITIVE ADVANTAGE) DALAM PERSPEKTIF EKONOMI ISLAM." I-ECONOMICS: A Research Journal on Islamic Economics 8, no. 2 (January 6, 2023): 152–64. http://dx.doi.org/10.19109/ieconomics.v8i2.12939.
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In the business world, especially in the supermarket business, competition cannot be separated, the number of supermarkets that are established will make business competition increasingly tight in the supermarket industry. Competitive advantage is now the spearhead of a business. PB Supermarket is one of the supermarkets that is included in the minimarket category which is equivalent to Alfamart, Indomart and other minimarkets in Metro City. This study aims to determine the steps of PB Supermarkets in applying their competitive advantage. After knowing the steps of PB Supermarkets in implementing competitive advantage, it will be analyzed in the perspective of Islamic economics. Judging from its type, this research is a descriptive field research. In the data collection method, researchers used interviews or interviews, documentation, and observation. As for the results of this study, namely that PB Supermarkets have a high competitive industrial environment, it can be seen that there are many supermarkets standing in Metro City. Based on the SWOT analysis PB Swalayan also has good strengths and opportunities to cover weaknesses and face threats. To face a high competitive environment, PB Swalayan applies competitive advantage in the form of improving service quality, providing goods that are needed by the community or a complete target market, and conducting promotional programs in the form of prize draws, and what is prioritized in PB Swalayan's competitive advantage is lower prices compared to its competitors. The competitive advantage applied by PB Supermarkets is in accordance with Islamic Economics or Islamic business ethics, namely the principles of honesty, trustworthiness, tolerance, and fulfilling contracts and promises, and not using methods that are prohibited by religion.
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James, Taban. "An Online Mobile Shopping Application for Uchumi Supermarket in Uganda." IDOSR JOURNAL OF SCIENCE AND TECHNOLOGY 9, no. 2 (June 3, 2023): 74–82. http://dx.doi.org/10.59298/idosr/jst/03.1.12006.
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Supermarkets in Uganda simplify the life of many Ugandans by providing easy and quick shopping day and night; some even operate 24 hours a day. This has prompted the supermarkets in Uganda to provide and improve shopping. The purpose of the study was to design an online mobile shopping application that is used by people to shop using their mobile phones at any time of their convenience. The online mobile application was designed to focus on improving shopping services to avoid congestion in supermarkets in Uganda. Uchumi supermarket Kabalagala branch was taken as a case study where both the user and the clients were interviewed for the purpose of requirement elicitation. The online mobile shopping application system at Uchumi supermarket in Uganda has been designed to work with the Information technology unit or department (IT) to manage clients’ accounts and details, and the databases of the supermarket. Operating system (xp service pack 2 onwards) DBMS that will manage the database activities. Php and Java, to allow program access to data in the database. Keywords: Supermarkets, Quick shopping, Mobile phones, Mobile shopping, Information technology.
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Fathi, Masood, Amir Nourmohammadi, Morteza Ghobakhloo, and Milad Yousefi. "Production Sustainability via Supermarket Location Optimization in Assembly Lines." Sustainability 12, no. 11 (June 9, 2020): 4728. http://dx.doi.org/10.3390/su12114728.
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Manufacturers worldwide are nowadays in pursuit of sustainability. In the Industry 4.0 era, it is a common practice to implement decentralized logistics areas, known as supermarkets, to achieve production sustainability via Just-in-Time material delivery at assembly lines. In this environment, manufacturers are commonly struggling with the Supermarket Location Problem (SLP), striving to efficiently decide on the number and location of supermarkets to minimize the logistics cost. To address this prevalent issue, this paper proposed a Simulated Annealing (SA) algorithm for minimizing the supermarket cost, via optimally locating supermarkets in assembly lines. The efficiency of the SA algorithm was tested by solving a set of test problems. In doing so, a holistic performance index, namely the total cost of supermarkets, was developed that included both shipment cost and the installation cost across the assembly line. The effect of workload balancing on the supermarket cost was also investigated in this study. For this purpose, the SLP was solved both before and after balancing the workload. The results of the comparison revealed that workload balancing could significantly reduce the total supermarket cost and contribute to the overall production and economic sustainability. It was also observed that the optimization of material shipment cost across the assembly line is the most influencing factor in reducing the total supermarket cost.
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Nguyen Thi Hang, Truong Thi Viet Phuong, and Nguyen Thi Quynh Trang. "Inspection of the Level of Effects of Service Quality to Customer Satisfaction in Retail Supermarkets." SIASAT 4, no. 1 (January 15, 2020): 36–45. http://dx.doi.org/10.33258/siasat.v4i1.47.
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For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose shopping places and more and more requirements for service quality, especially, consumers when they come to supermarkets are not merely Buy the goods you need but also feel comfortable, feel your needs are best met. Therefore, when it comes to customer satisfaction with supermarkets, the issues that we need to pay attention to, from the quality of goods to the attitude of the staff, the promotions, as well as pay attention to customers' feelings about the service quality of the business, thereby taking measures to keep old customers, attract new customers ... All have certain effects on customer satisfaction in Supermarkets in general and at retail supermarkets in particular. This study uses exploratory factor analysis (EFA) and positive factor analysis (CFA) to test the scale of the influence of factors on customer satisfaction at the supermarket. The study has determined the scale of affecting factors including 7 components with 27 observed variables. The results of the study help to verify the qualitative statements about the impact of factors on customer satisfaction, thereby drawing conclusions and recommendations to help supermarkets promote points. strong as well as improve weak points to achieve the best service quality.
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Nguyen Thi Hang, Pham Minh Dat, Nguyen Van Huan, and Truong Thi Viet Phuong. "Inspection of the Level of Effects of Service Quality to Customer Satisfaction in Retail Supermarkets." SIASAT 5, no. 1 (January 15, 2020): 36–46. http://dx.doi.org/10.33258/siasat.v5i1.47.
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For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. Profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose shopping places and more and more requirements for service quality, especially, consumers when they come to supermarkets are not merely Buy the goods you need but also feel comfortable, feel your needs are best met. Therefore, when it comes to customer satisfaction with supermarkets, the issues that we need to pay attention to, from the quality of goods to the attitude of the staff, the promotions, as well as pay attention to customers' feelings about the service quality of the business, thereby taking measures to keep old customers, attract new customers ... All have certain effects on customer satisfaction in Supermarkets in general and at retail supermarkets in particular. This study uses exploratory factor analysis (EFA) and positive factor analysis (CFA) to test the scale of the influence of factors on customer satisfaction at the supermarket. The study has determined the scale of affecting factors including 7 components with 27 observed variables. The results of the study help to verify the qualitative statements about the impact of factors on customer satisfaction, thereby drawing conclusions and recommendations to help supermarkets promote points. Strong as well as improve weak points to achieve the best service quality.
18
Kimenju, Simon C., Ramona Rischke, Stephan Klasen, and Matin Qaim. "Do supermarkets contribute to the obesity pandemic in developing countries?" Public Health Nutrition 18, no. 17 (April 15, 2015): 3224–33. http://dx.doi.org/10.1017/s1368980015000919.
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AbstractObjectiveMany developing countries are undergoing a nutrition transition with rising rates of overweight and obesity. This nutrition transition coincides with a rapid expansion of supermarkets. The objective of the present research is to study whether supermarkets directly contribute to overweight and other changes in nutritional status.DesignThis research builds on cross-sectional observational data. Household- and individual-level data were collected in Kenya using a quasi-experimental survey design. Instrumental variable regressions were employed to analyse the impact of supermarket purchase on nutritional status. Causal chain models were estimated to examine pathways through which supermarkets affect nutrition.SettingSmall towns in Central Province of Kenya with and without supermarkets.SubjectsA total of 615 adults and 216 children and adolescents.ResultsControlling for other factors, buying in a supermarket is associated with a significantly higher BMI (P=0·018) and a higher probability of overweight (P=0·057) among adults. This effect is not observed for children and adolescents. Instead, buying in a supermarket seems to reduce child undernutrition measured by height-for-age Z-score (P=0·017). Impacts of supermarkets depend on many factors including people’s initial nutritional status. For both adults and children, the nutrition effects occur through higher food energy consumption and changes in dietary composition.ConclusionsSupermarkets and their food sales strategies contribute to changing food consumption habits and nutritional outcomes. Yet the types of outcomes differ by age cohort and initial nutritional status. Simple conclusions on whether supermarkets are good or bad for nutrition and public health are not justified.
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Goidanich, Maria Elisabeth, and Carmen Rial. "A Place Called Supermarket." International Review of Social Research 2, no. 1 (February 1, 2012): 143–56. http://dx.doi.org/10.1515/irsr-2012-0010.
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Abstract: The objective of this study is to interpret supermarket stores as privileged spaces for the observation of social relations. The article is based on an ethnography of shopping conducted in the city of Florianópolis, Brazil, by observing middle class housewives during their daily shopping in supermarkets. These stores are seen as places, in opposition to that proposed by Augè (1995), who affirms that supermarkets are non-places produced by supermodernity. The article discusses the history of supermarkets, their role in the cultural and social transformations of the twentieth century, as well as ethnographic data, and shows that it is possible to identify many social interactions inside Brazilian supermarkets.
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Nguyen, Han-Khanh. "A 3-Dimensional Frame of Reference for Prevention of Risk in Supply Chain." Journal of Risk and Financial Management 15, no. 3 (March 16, 2022): 142. http://dx.doi.org/10.3390/jrfm15030142.
Abstract:
Businesses have to deal with many potential risks in the supply chain, especially during the COVID-19 pandemic. The retail market in Vietnam has great potential for long-term development with the birth and rapid development of domestic supermarkets. However, market opening policies have resulted in fierce competition from a large number of foreign supermarkets. At the same time, customers have become more professional in their approach to shopping and carefully consider any decisions about shopping and the use of services at supermarkets. In this study, the authors use three models (i.e., the SERVQUAL model, the binary logistic model, and the Grey model) corresponding to a three-dimensional frame of reference (i.e., past, present, and future) to provide supermarket managers with a multi-dimensional view of the supermarket business situation. The results identify four factors−namely, quality of goods, personnel, safety, and facilities and equipment−that significantly impact customer satisfaction. The second frame of reference shows that factors such as age, academic level, and income affect the decision to reuse any service at the supermarket. The third frame of reference provides supermarket managers with forecast data about the supermarket business situation for 2021 to 2024. These results provide a solid foundation for supermarket managers seeking to develop strategies and take measures to adjust business activities to achieve the best business efficiency and avoid potential risks in the company’s supply chain. In addition, the results of this study are valuable references for researchers in the fields of customer service, supply chain management, and customer behavior. In particular, the factors obtained in this study will greatly strengthen the scientific value of the service sector and the model of retail supermarkets in Vietnam and other countries around the world. In fact, the business strategy of supermarkets still depends on the spread of COVID-19. Therefore, in the future, it is necessary to combine the results of this study with the experience of managers to develop the right business strategies and achieve further results and sustainable development.
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Liang, Bi, and Fengmao Lv. "A Study on the Optimization of Chain Supermarkets’ Distribution Route Based on the Quantum-Inspired Evolutionary Algorithm." Mathematical Problems in Engineering 2017 (2017): 1–11. http://dx.doi.org/10.1155/2017/7964545.
Abstract:
The chain supermarket has become a major part of China’s retail industry, and the optimization of chain supermarkets’ distribution route is an important issue that needs to be considered for the distribution center, because for a chain supermarket it affects the logistics cost and the competition in the market directly. In this paper, analyzing the current distribution situation of chain supermarkets both at home and abroad and studying the quantum-inspired evolutionary algorithm (QEA), we set up the mathematical model of chain supermarkets’ distribution route and solve the optimized distribution route throughout QEA. At last, we take Hongqi Chain Supermarket in Chengdu as an example to perform the experiment and compare QEA with the genetic algorithm (GA) in the fields of the convergence, the optimal solution, the search ability, and so on. The experiment results show that the distribution route optimized by QEA behaves better than that by GA, and QEA has stronger global search ability for both a small-scale chain supermarket and a large-scale chain supermarket. Moreover, the success rate of QEA in searching routes is higher than that of GA.
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Cahniar, Rina, and Hermanto Hermanto. "THE EFFECT OF THE EXISTENCE OF THE SHOPPING MARKET ON THE SOCIAL ECONOMIC LIFE OF THE COMMUNITY." GEOGRAPHIA Jurnal Ilmiah Pendidikan Geografi 2, no. 1 (December 15, 2021): 24–29. http://dx.doi.org/10.33558/geographia.v2i1.3239.
Abstract:
The purpose of the study was to determine the socio-economic life of the community and the influence of the existence of supermarkets on the socio-economic life of the community in Wanasari Village, Cibitung District, Bekasi Regency. The research method used is descriptive method (descriptive research). Data collection techniques are observation, interviews, questionnaires, documentation studies, and literature studies. The research sample was 60 people with proportional random sampling technique. Based on the results of the study, it can be concluded that the existence of supermarkets has an impact on the socio-economic life of the people in Wanasari Village, especially people who work directly as supermarket employees and people who carry out activities around supermarkets. The socio-economic life of the community includes education, social interaction, employment, job opportunities, and income. From the several aspects measured, almost all of them experienced an increase from before the supermarket was after the supermarket.
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Marlianah, Marlianah, and Asep Saepul Bahri. "COMMUNITY EFFORTS IN FLOOD DISASTER MITIGATION ROB IN COASTAL AREA, CIBUAYA REGENCY, KARAWANG REGENCY (Case Study of Giant Existence in Wanasari Village, Cibitung District, Bekasi Regency)." GEOGRAPHIA Jurnal Ilmiah Pendidikan Geografi 2, no. 1 (December 15, 2021): 11–18. http://dx.doi.org/10.33558/geographia.v2i1.3195.
Abstract:
The purpose of the study was to determine the socio-economic life of the community and the influence of the existence of supermarkets on the socio-economic life of the community in Wanasari Village, Cibitung District, Bekasi Regency. The research method used is descriptive method (descriptive research). Data collection techniques are observation, interviews, questionnaires, documentation studies, and literature studies. The research sample was 60 people with proportional random sampling technique. Based on the results of the study, it can be concluded that the existence of supermarkets has an impact on the socio-economic life of the people in Wanasari Village, especially people who work directly as supermarket employees and people who carry out activities around supermarkets. The socio-economic life of the community includes education, social interaction, employment, job opportunities, and income. From the several aspects measured, almost all of them experienced an increase from before the supermarket was after the supermarket.
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Xiang, Xie, Liu Jiashi, Guan Zhongliang, and Ke Xinsheng. "Fresh Food Online Supermarket Development Study." Journal of Electronic Commerce in Organizations 12, no. 2 (April 2014): 14–30. http://dx.doi.org/10.4018/jeco.2014040102.
Abstract:
The preservation of fresh food is difficult, so the problems of food safety and the waste of it are very serious. The development of Fresh food online supermarkets will contribute to solve the problem. On the basis of describing the concept, scope and development status of fresh food, the development advantage and disadvantage of fresh food online supermarket is analyzed by SWOT method, future development analysis of the fresh food online supermarkets is been done. Predictive analysis of the future development of the fresh food online supermarkets mainly includes the spread of the fresh food online supermarkets, price transparency, food quality changes, fresh food cold chain logistics improvement and goods consumption evaluation. The relevant suggestions could promote the rapid and healthy development of the fresh food online supermarkets.
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Mukaro, Joe Phaeton. "Microbial Assessment of Dried Fish Sold in Streets and Supermarkets in Harare Central Business District: Zimbabwe." TEXILA INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH 8, no. 2 (April 30, 2021): 23–35. http://dx.doi.org/10.21522/tijar.2014.08.02.art004.
Abstract:
The study focused on the microbiological quality of dried fish sold in the streets and supermarkets in Harare Central Business District. The analysis was based on determining the microbiological load of dried fish samples. Samples were systematically collected from three different streets and three different supermarkets each week. The study period was from January 2020 to April 2020.The samples were analyzed for Salmonella spp., Staphylococcus aureus, Escherichia coli, Aspergillus spp and Penicillium spp. The methods used were pour plate, streaking and microscopy. Results obtained from this study showed that street sold fish microbial levels were within unacceptable levels food safety standards. Supermarket sold dried fish microbial levels were also within the unacceptable levels. In comparing the levels of indicator microorganisms between streets and supermarkets, the results showed that the contamination of level was similar for all the microorganisms except Salmonella. Purchasing dried fish in supermarkets does not guarantee food safety. It was concluded that street and supermarket sold dried fish pose high food safety concerns and can be a potential source of foodborne illnesses.
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Ade Onny Siagian and Trisna Fajar Prasetyo. "Analisis Keputusan Pembelian Konsumen dari Sisi Normatif dan Informatif Pada Hypermart Cibubur Junction, Jakarta Timur." MAMEN: Jurnal Manajemen 1, no. 1 (January 7, 2022): 125–33. http://dx.doi.org/10.55123/mamen.v1i1.24.
Abstract:
The purpose of this study was to analyze the factors that influence community purchasing decisions in terms of normative and informative marketing that is always changing and developing in the Giant Pamulang supermarket, South Tangerang. This study uses descriptive qualitative method using observation, interviews and questionnaires. The sample in this study is a buyer subscription at Hypermart Cibubur supermarket, East Jakarta. The form of analysis focuses on normative and informative factors and a combination of both in the process of purchasing decisions in supermarkets related to products in the form of consumer goods. From the observations, the decision to buy the community and consumers of supermarkets Hypermart Cibubur, East Jakarta, is influenced by several factors, including: consumers are more concerned about product quality and start paying attention to the moral and social responsibility of the company, lifestyle changes due to an increase in the amount of income received, education the better, and also because of changes in cultural values and the location of supermarkets that are not far from the residence and physical facilities of supermarkets.
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Mugo, Kamau Vincent. "Entry and sustenance strategies of dairy processing firms into supermarkets in Nairobi City County, Kenya." African Journal of Management Research 28, no. 1 (June 6, 2022): 27–40. http://dx.doi.org/10.4314/ajmr.v28i1.3.
Abstract:
The growth of dairy processing firms is highly dependent on doing business with supermarkets as supermarkets are powerful actors in the dairy product value chain. This paper therefore, examines the entry and sustenance strategies used by dairy processing firms into supermarkets in Nairobi, Kenya. By way of methodology, this is a case study that conducted two rounds of sampling on a population of eleven dairy processing firms. The first round was a census to verify existence and sizes of predetermined dairy processing firms. In the second round, stratified random sampling technique was conducted to create three categories and thereafter, select dairy processing firms for inclusion in the sampling frame. Data was analyzed through thematic analysis. Findings indicate that New Product Development, distribution chains, diversification, packaging, Mergers and Acquisitions, food safety strategies, market and marketing, and products serve as important entry strategies into the supermarket chains. Organizational structure and slotting allowance were crucial sustenance strategies. Dairy processing firms experience challenges such as safety and health standards, dairy product imports, export markets, trade credit, product promotion, legal certification, supermarket private standards, supermarket own labels and market challenges. Small, medium and large dairy processing firms apply different entry and sustenance strategies and experience different challenges while doing business with supermarkets. This paper, to the best of my knowledge, is the first to explore the different entry and sustenance strategies utilised by small, medium and large dairy processing firms for purposes of gaining access and sustaining their products into supermarkets in Nairobi, Kenya.
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Nengah Widya Utami and I Wayan Budi Suryawan. "IMPLEMENTASI DATA MINING UNTUK MENGKLASIFIKASIKAN PRODUK PADA SEBUAH SUPERMARKET MENGUNAKAN ALGORITMA ID3 PADA ORANGE." Smart Techno (Smart Technology, Informatics and Technopreneurship) 3, no. 1 (August 19, 2021): 33–36. http://dx.doi.org/10.59356/smart-techno.v3i1.33.
Abstract:
Technological developments are increasingly increasing or developing very rapidly. The development of technology has also affected the increasing needs of the community, so supermarkets and retailers are competing to provide various types of products or daily needs. However, in every collection or supermarket, it is necessary to know what types of products are needed by customers who will later become targets. To help shops and supermarkets, the authors will conduct an analysis to find out the types of products that customers like by implementing data mining in supermarket classification using the ID3 algorithm
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Suantra, I. Nengah, Made Nurmawati, and Desyanti Suka Asih K TUS. "PENGATURAN PERIZINAN TOKO SWALAYAN SEBAGAI POTENSI PENDUKUNG KEPARIWISATAAN DI BALI." VYAVAHARA DUTA 13, no. 2 (January 14, 2019): 82. http://dx.doi.org/10.25078/vd.v13i2.690.
Abstract:
In Bali, quota of supermarkets are exceed and many are unlicensed. The purposes of this normative legal research are to analyze the issuance of the licenses and the existence of the illegal supermarkets. Research on the primary legal materials, secondary legal materials and tertiary legal materials are using statutory approach and conceptual approach. The legal materials are includes interview with the authority in the Law and Human Rights department, Trade Department, and Tourism Department in Kabupaten Tabanan, Badung, Klungkung and Kota Denpasar; inventoried, identified, interpreted, then presented in analytically descriptive. The regulation of supermarkets performed with local regulation, regent or mayor regulation, and mayor decree. However there are areas which have no regulation for supermarkets. The unlicensed supermarkets are more than the licensed supermarket. The unlicensed supermarkets allowed to operate the business because the licenses are in process, do not turn off businesses, and do not increase unemployment. However, it is developed, and who is disobey provided a written warning, some even close. Supermarkets are strongly support tourism because it is easy to find, easy to get the goods needed with more guaranteed quality, shop comfortably, safely and have certainty of price. The regulation of supermarkets are more precise with local regulation.
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Jumah, Paul Kilote, Thomas Githui, and Martin Kweyu. "An Exploratory Study on the Role of Feasibility Study on Sustainability of Business in Kenya: A Case of Supermarkets in Nairobi County." Journal of Finance and Accounting 6, no. 1 (January 16, 2022): 57–70. http://dx.doi.org/10.53819/81018102t2040.
Abstract:
Organizational strategic feasibility studies are critical in mitigating uncertainty in the business environment and enhancing growth and performance. This study sought to ascertain the role of feasibility studies in the sustainability of supermarkets in Nairobi County, Kenya. The study's specific objectives were to determine the impact of technical feasibility, economic feasibility, operational feasibility, and legal feasibility on the sustainability of supermarkets in Nairobi County, Kenya. A descriptive research design was used for the study. The study's target population was seven major supermarkets: Naivas, QuickMart, Cleanshelf, The Game Store, Chandarana, Eastmatt, and Carrefour. A questionnaire was used to collect primary data. Findings indicated that technical feasibility is positively and significantly related to the business sustainability of supermarkets in Nairobi County. The findings also revealed that economic feasibility is positively and significantly related to the business sustainability of supermarkets in Nairobi County. The findings revealed a positive and significant relationship between operational feasibility and business sustainability of supermarkets in Nairobi County. Finally, the findings revealed that the legal feasibility and business sustainability of Nairobi County supermarkets are positively and significantly related. The study concluded that technical feasibility, economic feasibility, operational feasibility, and legal feasibility all have a positive impact on supermarket business sustainability. The study recommends that supermarkets should become acquainted with the technical technology that is available on the market and evaluate those that are appropriate for their needs. Managers of Nairobi County supermarkets increase the level of internal and external benchmarking in their supermarkets for economic benefit assessments. Keywords: Technical Feasibility, Economic Feasibility, Operational Feasibility, Legal Feasibility, Sustainability & Supermarkets.
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Kim, Donghyun, Jaeseok Hwang, and Jina Park. "Associations between Elderly Residents’ Supermarket Accessibility and Built Environmental Features in Seoul, Korea." Buildings 13, no. 2 (February 1, 2023): 402. http://dx.doi.org/10.3390/buildings13020402.
Abstract:
Scholars have examined the relationship between destination accessibility and various pedestrian-friendly environments in neighborhoods. However, there have been few studies on whether micro-scale environmental features promote access to supermarkets. This study fills these gaps by examining the accessibility of supermarkets and the meso- and micro-scale environmental features. In particular, environmental features that pedestrians can experience at the eye-level were estimated using the Naver pedestrian direction API and semantic segmentation technique. Multivariate regression models were employed to determine whether neighborhoods with high supermarket accessibility ensure walkable environments for the elderly. Our findings have shown that the walkability differs according to different levels of supermarket accessibility. Neighborhoods with high supermarket accessibility had high density and high diversity, and they provided high-quality sidewalk pavement. Conversely, elderly residents in neighborhoods with low accessibility had to pass through more pedestrian crossing facilities and steep slopes to go to do their shopping. These results can provide insight to policymakers and planners about the uneven accessibility of supermarkets and help improve neighborhood walkability for the elderly.
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Alnahhal, Mohammed, and Bernd Noche. "A genetic algorithm for supermarket location problem." Assembly Automation 35, no. 1 (February 2, 2015): 122–27. http://dx.doi.org/10.1108/aa-02-2014-018.
Abstract:
Purpose – This purpose of this paper is to investigate the location problem of supermarkets, feeding by material the mixed model assembly lines using tow trains. It determines the number and the locations of these supermarkets to minimize transportation and inventory fixed costs of the system. Design/methodology/approach – This is done using integer programming model and real genetic algorithm (RGA) in which custom chromosomes representation, two custom mating and two custom mutation operators were proposed. Findings – The performance of RGA is very good since it gives results that are very close or identical to the optimal ones in reasonable CPU time. Research limitations/implications – The study is applicable only if a group of supermarkets feed the same assembly line. Originality/value – For the first time in supermarket location problem, limitation on availability of some areas for possible supermarkets ' locations and capacity of the supermarkets were taken into consideration.
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Ransley, Joan K., Judith K. Donnelly, Tanya N. Khara, Helen Botham, Heidy Arnot, Darren C. Greenwood, and Janet E. Cade. "The use of supermarket till receipts to determine the fat and energy intake in a UK population." Public Health Nutrition 4, no. 6 (December 2001): 1279–86. http://dx.doi.org/10.1079/phn2001171.
Abstract:
AbstractObjectives:To validate the use of supermarket receipts as an index of fat and energy intake in a population that buys most of its food from supermarkets.Design:Cross-sectional, prospective dietary survey – feasibility study.Setting:Households situated within a 20-mile radius of a large (Tesco) supermarket in Leeds.Subjects:Two hundred and fourteen households who spend ≥=60% of their food purse in (Tesco and other) supermarkets.Results:Mean daily household purchase of fat, energy and percentage energy from fat contained in food from supermarkets were 185 g, 19.2 MJ and 35.9%. Mean daily household intakes of fat and energy were 190 g and 20.7 MJ, and 35% of energy was derived from fat. Mean household size was 2.4 persons. The association between the amount of fat and energy purchased from supermarkets and the amount of fat and energy consumed by households was strong. 0.90 MJ (95% confidence interval (CI): 0.8–1.0) of energy were consumed for every 1 MJ purchased from supermarkets and 0.76 g (95% CI: 0.64–0.87) of fat were consumed for every 1 g of fat purchased.Conclusions:The results show a strong association between estimates of the intakes of fat and energy and percentage energy from fat using 4-day food diaries and 28 days of receipts, in populations who buy most of their food from supermarkets. They also show that the fat content of total food purchases from supermarkets is 35.9% energy from fat compared with 33% energy from fat recommended by the Department of Health. This preliminary research indicates the feasibility of and potential for utilising large quantities of readily available data generated from supermarket checkouts in dietary surveys.
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Mugambe, Richard K., Tonny Ssekamatte, Stevens Kisaka, Solomon T. Wafula, John Bosco Isunju, Aisha Nalugya, Patience Oputan, et al. "Extent of compliance with COVID-19 prevention and control guidelines among supermarkets in Kampala Capital City and Mukono Municipality, Uganda." PLOS ONE 16, no. 10 (October 28, 2021): e0258840. http://dx.doi.org/10.1371/journal.pone.0258840.
Abstract:
Background Despite the development and enforcement of preventive guidelines by governments, COVID-19 continues to spread across nations, causing unprecedented economic losses and mortality. Public places remain hotspots for COVID-19 transmission due to large numbers of people present; however preventive measures are poorly enforced. Supermarkets are among the high-risk establishments due to the high interactions involved, which makes compliance with the COVID-19 preventive guidelines of paramount importance. However, until now, there has been limited evidence on compliance with the set COVID-19 prevention guidelines. Therefore, this study aimed to measure compliance with the COVID-19 prevention guidelines among supermarkets in Kampala Capital City and Mukono Municipality Uganda. Methods A cross-sectional study was conducted among selected supermarkets in Kampala Capital City and Mukono Municipality in September 2020. A total of 229 supermarkets (195 in Kampala City and 34 in Mukono Municipality) were randomly selected for the study. Data were collected through structured observations on the status of compliance with COVID-19 prevention guidelines, and entered using the KoboCollect software, which was preinstalled on mobile devices (smart phones and tablets). Descriptive statistics were generated to measure compliance to the set COVID-19 Ministry of Health prevention guidelines using Stata 14 software. Results Only 16.6% (38/229) of the supermarkets complied with the COVID-19 prevention and control guidelines. In line with the specific measures, almost all supermarkets 95.2% (218/229) had hand washing facilities placed at strategic points such as the entrance, and 59.8% (137/229) of the supermarkets surveyed regularly disinfected commonly touched surfaces. Only 40.6% and 30.6% of the supermarkets enforced mandatory hand washing and use of face masks respectively for all customers accessing the premises. Slightly more than half, 52.4% (120/229) of the supermarkets had someone or a team in charge of enforcing compliance to COVID-19 measures and more than half, 55.5% (127/229) of the supermarkets had not provided their staff with job-specific training/mentorship on infection prevention and control for COVID-19. Less than a third, 26.2% (60/229) of the supermarkets had an infrared temperature gun for screening every customer, and only 5.7% (13/229) of the supermarkets captured details of clients accessing the supermarket as a measure to ease follow-up. Conclusion This study revealed low compliance with COVID-19 guidelines, which required mandatory preventive measures such as face masking, regular disinfection, social distancing, and hand hygiene. This study suggests the need for health authorities to strengthen enforcement of these guidelines, and to sensitise the supermarket managers on COVID-19 in order to increase the uptake of the different measures.
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Stanton, John L. "A brief history of food retail." British Food Journal 120, no. 1 (January 2, 2018): 172–80. http://dx.doi.org/10.1108/bfj-01-2017-0033.
Abstract:
Purpose The purpose of this paper is to provide a historic perspective on the supermarket industry that has changed from the small Mom and Pop stores to major supermarket chains. Design/methodology/approach This study is a review of secondary information from trade literature, popular new media and academic publications. Findings The changes in supermarkets and food stores followed the trends in how consumers have changed and developed. As consumers around the world continue to change, so will food retailers. Research limitations/implications The author could have included more on the development in underdeveloped countries. Practical implications This paper has practical implication in that to understand that food retailers must continue to follow consumer and technology changes if they want to grow and prosper. To quote Winston Churchill, “The farther backward you can look, the farther forward you are likely to see.” Social implications Supermarkets must be responsive to consumer changes and as consumer become more demanding for convenience so must supermarkets must continue to provide it or disappear. Originality/value This study is original to the extent that it brought together the different eras in supermarket. The actual changes have been well known.
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Dorsey, Sarah, and Michael Boland. "The Impact of Integration Strategies on Food Business Firm Value." Journal of Agricultural and Applied Economics 41, no. 3 (December 2009): 585–98. http://dx.doi.org/10.1017/s1074070800003084.
Abstract:
The objective of this study is to analyze whether a discount or premium exists for coordination strategies in food processing, wholesale grocery, retail supermarkets, and restaurants. Significant premiums are found for food processor and restaurant vertical integration or diversification strategies. Significant discounts are found for food wholesaler and retail supermarket integration or diversification strategies. Food processors are found to be integrating toward retail supermarkets during this time period.
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Husnia, Zulfia, and Hario Megatsari. "Health Promotion in Public Places of Sakinah Supermarket Surabaya." Jurnal PROMKES 8, no. 1 (May 6, 2020): 66. http://dx.doi.org/10.20473/jpk.v8.i1.2020.66-78.
Abstract:
Background: Humans daily activities are inseparable from public places. Public places are facilities used for communal public activities, such as buying and selling in supermarket. The management of supermarkets have to ensure clean, healthy, safe, and comfortable facilities which do not give disadvantages for health. In responding this issue, health promotion is required in public places to get rid of environmental pollution and disease transmission. Objective: This study described health promotion in public places as found in Sakinah Supermarket. Method: This study was descriptive research with a quantitative approach. Data were categorized into primary data through observation and in-depth interview, as well as secondary data through Sakinah Supermarket’s document. The analysis was explored by using Ottawa Charter's 5 means of action as basic health promotion tool. Results: Health promotion in Sakinah Supermarket was still lacking. Health promotion efforts that have been done well are the concept of a No-Smoking Area, where Sakinah Supermarket did not sell cigarettes and did not provide smoking area. Conclusion: Sakinah Supermarket has not supported healthy public places since it does not give adequate information to improve individual’s awareness of health.
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Widiawan, Kriswanto, and Irianty Irianty. "PEMETAAN PREFERENSI KONSUMEN SUPERMARKET DENGAN METODE KANO BERDASARKAN DIMENSI SERVQUAL." Jurnal Teknik Industri 6, no. 1 (April 28, 2005): 37–46. http://dx.doi.org/10.9744/jti.6.1.37-46.
Abstract:
The management of supermarket usually has some assumptions about the customers' expectation. Sometimes these assumtions do not reflect the nature of customers' expectations. Because of this miss perception, the supermarket looses its profit and becomes inefficient. This research was carried out in order to find out the customers' expectation on facilities and services of the supermarkets according to the servqual dimensions. The outcomes will be mapped into Kano categorizations. The researcher asked the customer dan manager of four supermarkets to fill the prepared questionnaires. Based on the result of customers' questionnaires, tangible, reliability and assurance dimensions were categorized as one dimensional. While responsiveness and emphaty dimensions were categorized as indifferent. Based on the result of managers' questionnaires, all servqual dimensions were categorized as one dimensional. After comparing the results of customers' and managers' questionnaires, there are three of four supermarkets which are match each other.
Abstract in Bahasa Indonesia :
Manajemen supermarket pada umumnya memiliki asumsi-asumsi mengenai harapan konsumen yang belum tentu sama dengan harapan konsumen sesungguhnya. Akibat ketidaktahuan informasi penting tersebut, tidak sedikit supermarket yang mengalami kerugian atau kinerjanya tidak efisien. Tujuan penelitian ini adalah mengetahui harapan konsumen tentang fasilitas dan layanan supermarket menurut dimensi servqual yang dipetakan ke dalam kategori Kano. Penelitian dilakukan terhadap konsumen dan manajer dengan cara memberikan kuesioner. Menurut responden konsumen supermarket, dimensi servqual yang tergolong kategori one dimensional adalah tangible, reliability dan assurance. Sedangkan dimensi responsiveness dan emphaty termasuk kategori indifferent. Sementara itu, responden manajer supermarket berpendapat semua dimensi servqual termasuk kategori one dimensional. Dari empat supermarket yang diteliti, diketahui ada tiga supermarket yang cocok persepsinya antara manajer dengan konsumennya.
Kata kunci: Dimensi servqual, metode Kano, kepuasan konsumen.
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Anku, Etornam Kosi, and Gerald Kojo Ahorbo. "Conflict between Supermarkets and Wet-Markets in Ghana: Early Warning Signals and Preventive Policy Recommendations." International Journal of Business and Social Research 7, no. 10 (October 27, 2017): 01. http://dx.doi.org/10.18533/ijbsr.v7i9.1049.
Abstract:
<p>The source of conflict between Supermarkets and Wet-markets arise from the use of market power and economies of scale by one group against the other. This study explores the tensions that exist between modern retailers and their traditional counterparts as a result of the influx of supermarkets in Ghana. The main objective of the study is to compare attributes related to the control of access to consumers by the Supermarket and the Wet-market. In this study, the dot-survey approach of Rapid Market Assessment Technique was used to elicit information from 438 respondents at the Madina market (wet-market) and Melcom (supermarket) over a period of two weeks and Wilcoxon-Mann-Whitney (WMW) comparison test and descriptive statistics were employed for the analysis. The results revealed that consumers patronise the supermarkets for convenience and the wet-market for freshness of product. Their purchasing decisions were affected by their level of education and product selections of the retailer. The highly educated preferred to shop at the Supermarket instead of the Wet-market; however, over 50% of respondents preferred the wet-market for fresh food products and the supermarket for non-food items. Each retailer receives its fair share of purchases from its loyal customers, therefore the revolution arising from the supermarket influx in Ghana has not yet resulted into conflict between supermarkets and their traditional counterparts, though it is inevitable if nothing is done to prevent it from happening. To avoid the conflict, it is recommended that policies should be instituted to (i) improve the market infrastructures and shopping environment in the Wet-markets, (ii) give tax concession to modern retailers who source products from local farmers and small-scale processors, (iii) enable traditional retailers position themselves on the fringe and co-exist with modern retailers and (iv) enforce public standards with regards to food safety laws in the traditional markets.</p>
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Pascual, Pet Anthony, Nestor Sedanza, Maricris Loso, Maria Jesusa Salvino, Reynerio Mendoza, and Neuville Florinth Abenis. "UNDERSTANDING CONSUMER BUYING BEHAVIOURS TOWARDS PUBLIC MARKETS AND GROCERY STORES IN TACLOBAN CITY, PHILIPPINES." International Journal of Engineering Technologies and Management Research 6, no. 3 (March 25, 2020): 40–47. http://dx.doi.org/10.29121/ijetmr.v6.i3.2019.364.
Abstract:
The Philippine government encourages consumers to buy locally produced foods to promote growth and sustainable agriculture. This will provide further economic, environmental and social benefits to farmers and local areas, leading to more sustainable patterns of consumption. This qualitative research looks at the views and behaviour of consumers in Tacloban City towards buying foods from public and private supermarkets, focusing on the barriers that prevent greater uptake local produce. Two separate focus groups (N=28) were conducted. Content analysis identified five relevant themes in relation to buying foods from public supermarket and private grocery stores. These were lifestyle, cost, food quality, food choices and environment. Participants reported buying their foods and food products mostly from the local public supermarket with the cost, food quality and food choices as factors influencing them to do so. The main barriers preventing participants from buying from local public supermarkets are the dirty environment and inconvenience. The results of the study are useful in developing future strategies for encouraging people to buy more from the local public supermarkets increasing consumption of local produce.
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Nurfitri, Ade Rachmawati, Winarsih Winarsih, and Endang Setyaningsih. "Peran persepsi harga, kualitas produk, promosi dan lokasi terhadap kepuasan konsumen pada swalayan di Kota Depok." Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan 4, no. 12 (July 25, 2022): 5572–86. http://dx.doi.org/10.32670/fairvalue.v4i12.2016.
Abstract:
The availability of products with the category of daily necessities at supermarkets can help the community and loyal customers to fulfill their needs. What's more, supermarkets provide a comfortable, clean shopping place accompanied by air conditioning. Supermarket is a retail business that sells a variety of daily necessities. Therefore, retail business actors need to understand who the consumers are, so that the various products sold in the supermarket are right on target. This research was conducted to find out how the influence of price perception, product quality, promotion and location on consumer satisfaction. The questionnaire instrument was used to collect data with Likert scale measurements, with 120 respondents, namely respondents who had shopped at supermarkets in Depok city with a minimum age limit of 18 years. The method of analysis used is multiple linear regression. The results obtained from this study are that the variables of price perception, product quality, promotion and location partially and simultaneously affect customer satisfaction, and the variable that has the most influence on customer satisfaction is the location variable.
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Ramadhan, Ahmad Seiichi, and Ilhamdani Chastello. "The Effect of Experiential Marketing Moderated by Customer Loyalty on Customer Satisfaction at Premium Supermarkets in Jakarta." Advanced Science Letters 21, no. 4 (April 1, 2015): 885–89. http://dx.doi.org/10.1166/asl.2015.5914.
Abstract:
Objective: to acknowledge whether experiential marketing is moderated with customer loyalty, influenced customer satisfaction within Jakarta’s premium supermarket context. Method: Primary data for the study was collected through questionnaires as part of the survey research strategy applied. Linear regression was used to signify interactions between experiential marketing, customer loyalty, and customer satisfaction. Furthermore, One-Way ANOVA was also applied in order to indicate differences of the variables between the respondents’ perceptions of the three premium supermarkets. Results: In the Jakarta premium supermarket context, experiential marketing showed a direct and linear effect on customer satisfaction. However, experiential marketing showed an insignificant relationship with customer satisfaction when it was moderated by customer loyalty. Furthermore, based on the comparison test findings, there was a significant difference of experiential marketing factors as perceived by the respondents, while there is none for customer loyalty and customer satisfaction. Conclusion: the study signifies, in the Jakarta’s premium supermarkets context, that experiential marketing has a significant impact on these retailers. However, people in Jakarta did not exhibit particular loyalty to the premium supermarkets they frequented.
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Lawrence, Lucy Ongaya, and Stephen Makau Muathe. "Do customer loyalty programs enhance customers buying behaviour in supermarkets in Kenya?" International Journal of Research in Business and Social Science (2147- 4478) 11, no. 3 (April 30, 2022): 01–15. http://dx.doi.org/10.20525/ijrbs.v11i3.1678.
Abstract:
This study aims to examine the effect of customer loyalty programs on customer buying behavior in supermarkets in Nairobi City County, Kenya. Specifically, the study sought to establish the effect of reward programs, point accumulation programs, and reward frequency programs on customer buying behavior. A descriptive research design was employed, and questionnaires and interview guides were used to collect data. A sample of 384 respondents was selected from a target population of 985,016 using the non-probabilistic purposive sampling method. Findings indicate that consumers’ level of preference for the particular supermarket loyalty programs was high in specific supermarkets. It was also found that points’ redemption rates differed among the supermarkets. The majority of the supermarkets allowed customers to redeem their points at any time and customers preferred benefits connected to frequent visits and fast points reimbursement based on the reward method used. The study concluded that point cumulative program and reward method program positively and significantly affects consumer buying behavior but reward frequency negatively and significantly affected customer buying behavior. The study recommended that the point accumulation program should be made easier for customers by the marketing departments in the supermarkets.
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Huda, Ary Miftakhul, Antun Mardiyanta, and Erna Setijaningrum. "Can public-private partnership policy reduce poverty and grow sustainable economies in indonesia? (case study approach)." E3S Web of Conferences 74 (2018): 01005. http://dx.doi.org/10.1051/e3sconf/20187401005.
Abstract:
The openness of the investment in Indonesia has become one of the main focuses in supporting the Nawa Cita Program by Jokowi and Jusuf Kalla. Unfortunately, the increase in investment is not balanced with the number of poor urban and rural population in Indonesia. Therefore, social inequality in Indonesia still tends to be quite large. One form of investment is the development of supermarkets. The goal of this study is to analyze the implementation of partnership policies between supermarkets and SME with a case study approach of supermarket chains with SME in Sidoarjo Town, East Java Province. This study uses a qualitative approach, through in-depth interviews on SME who partner with supermarkets in Sidoarjo. The results showed that the government-led partnership policy to improve the economy of society and overcome the gap on the growth of supermarkets did not run optimally. Thus, the Government's goal to create a mutually beneficial business partnership between supermarkets and SME can not be achieved, so that there needs to be an evaluation on the partnership policy made by the Government further so that the partnership policy can be successful.
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Bellizzi, Joseph A., and Terry Bristol. "An assessment of supermarket loyalty cards in one major US market." Journal of Consumer Marketing 21, no. 2 (March 1, 2004): 144–54. http://dx.doi.org/10.1108/07363760410525704.
Abstract:
A survey was conducted in a large US metropolitan area of the West. The objective of the study was to determine if loyalty cards issued by supermarkets are actually associated with customer loyalty and how loyalty cards compare with other factors that retailers could use to enhance supermarket loyalty. The results indicate that loyalty cards are not associated with supermarket loyalty. Frequent users of loyalty cards are more likely to shop at different stores and use loyalty cards from several stores. The consumer respondents indicated that there are a number of factors other than having a supermarket loyalty card that would be more likely to increase their loyalty to any one supermarket. Besides confirming the universally accepted belief that consumers would be more loyal to conveniently located supermarkets, the respondents identified a few other factors that would enhance their supermarket loyalty such as stores that offer fast check‐out lanes. Loyalty factors were cluster analyzed into three categories, those most important, those least important, and those of moderate importance.
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Pasqualotto, Carina, Daniela Callegaro de Menezes, and Vitoria Yulia Biihrer Collar. "What do Consumers Think About Disposal Recyclable Waste in Montreal? A Study on Discard Behavior." European Journal of Studies in Management and Business 22 (September 2022): 19–32. http://dx.doi.org/10.32038/mbrq.2022.22.03.
Abstract:
Nowadays, we live in a context of social and economic crises, declining in non‐renewable resources and environmental pollution. On the other hand, we can see the growing awareness of social responsibility, sustainability practice increasing and concern for the environment. But, to have success and develop sustainable processes, it is necessary that all involved actors contribute by working collaboratively in the supply chain. In this sense, it is important to understand what the consumers think about recyclable disposal waste in the supermarkets. In this way, this study aimed to verify the perception of the consumers from the city of Montreal in Canada to dispose of their recyclable waste in supermarkets in Montreal. Qualitative research was carried out and the data were collected through seven personal interviews with consumers from Montreal supermarkets, selected by convenience. As results, it was possible to identify consumers being aware of the importance of conscious disposal to reduce pollution in the environment, despite they don’t practice. They emphasize that supermarkets and grocery stores do not incentivize the recycling process. The results also show that, in general, consumers think that it’s not practical and convenient to dispose of their recyclable waste in the supermarket in Montreal. Finally, consumers agree that it will be positive if the supermarkets encourage their consumers to dispose of the recyclable waste by offering financial benefits. They also believe that this action could incentivize people to recycle more. These results are important for the sustainable development, for the establishment of strategies towards sustainability by the supermarkets. The supermarkets can develop sustainable practices working together with their consumers, promoting gains to supermarkets, consumers and the environment.
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Thi Kim Oanh, Nguyen, Doan Thi Ngoc Thuy, and Nguyen Thi Thu Trang. "Traditional and Modern Distribution Channels for Vegetables in Vietnam: A Case Study in Hanoi City." Vietnam Journal of Agricultural Sciences 6, no. 3 (September 29, 2023): 1846–60. http://dx.doi.org/10.31817/vjas.2023.6.3.03.
Abstract:
This study aimed to provide a clear overview of the vegetable distribution system in Hanoi city which is dominated by traditional combined with the emergence of modern distribution channels, including supermarkets. The analysis was based on secondary data sources, a primary survey among 60 vegetable farmers, and in-depth interviews with other marketing system stakeholders including two agribusiness farms, four agricultural cooperatives, trade intermediaries (five collectors, three wholesalers, and three trading companies), and three supermarkets. Comparative and descriptive statistics were applied to get the full picture of vegetable distribution system, including traditional and modern channels. While traditional distribution channels involved various intermediaries, supermarket channels tended to be shorter due to direct producer-buyer relationships. In addition, while supermarket distribution channels focused on safe vegetables, including VietGAP and organic certified vegetables, there was no difference between safe and conventional vegetables in traditional channels. Therefore, producers may get 50% higher prices when supplying supermarkets compared to traditional channels. Recommended solutions to strengthen the distribution system of vegetables are to encourage the development of agricultural cooperatives, raise vertical integration, and develop sustainable cooperation among stakeholders in the supply chain.
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Chen, Yitong. "Research on the Application of Membership System in Market Management: Evidence from China." BCP Business & Management 47 (July 10, 2023): 37–42. http://dx.doi.org/10.54691/bcpbm.v47i.5166.
Abstract:
Under the strong competition in the retail industry, large warehouse membership supermarkets have a stable and large consumer base in the market with strong competitiveness. This paper selects two case studies, Costco, which is the world's leading warehouse membership supermarket, and Freshippo, which has newly emerged in the Chinese market, for comparative analysis to explore the industrial structure behind the membership system in the development process and special innovations made by local membership supermarkets in China to satisfy consumers. The Chinese retail market is significantly different and requires localized transformation and innovation in order to attract local consumers to join. The paper also explores Freshippo's attempts to increase the brand's competitiveness in the face of the enormous convenience of online shopping in China, namely, the innovation of an online + offline model and the addition of several consumer benefits to attract more consumers to join the membership family. Through the integration and analysis of the development strategies of two membership supermarkets, we offer specific advice on the next development of membership supermarkets.
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Sami, Dr Lamaan, and Dr Pushpender Kumar. "A Study on Customer Perception Towards Supermarkets in Goa." International Journal of Management and Humanities 6, no. 3 (November 30, 2021): 27–30. http://dx.doi.org/10.35940/ijmh.b1400.116321.
Abstract:
People shift their buying from local retail stores to supermarkets, because of many reasons. This trend shift has not only been seen in metro cities but in small towns too. These change in perceptions of the customer insight the researcher and other stakeholder to study the reason behind it. This study tries to understand the demographic profile of the customers in Goa and compare the perception of customers towards supermarket and local retail stores. It has observed that people prefer supermarkets more as compared to the local retail store.
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Lima-Filho, Dario de O., Leidy Diana de S. de Oliveira, Eluiza AM Watanabe, and Marcia Mitiê D. Maemura. "Purchase policies to fresh fruit and vegetables in supermarkets in Campo Grande, Brazil." Horticultura Brasileira 30, no. 1 (March 2012): 132–36. http://dx.doi.org/10.1590/s0102-05362012000100022.
Abstract:
This study aims to analyze purchase policies to fruits and vegetables in supermarkets in Campo Grande, Brazilian Midwest. Thirteen interviews were conducted with representatives from supermarkets, small, medium and large, responsible for purchasing fresh vegetables. By analyzing the responses obtained through interviews, we can observe that producers make almost the entire supply of fruits and vegetables in large supermarkets from other states, and the small and medium establishments usually buy more with the local producer. For retailers, the fruits and vegetables represent an important factor to create internal circulation of customers in stores and a factor of attraction of clients too, in addition, this products offer high profitability. For the supermarket, the fruits and vegetables locally produced are fresher and have lower comparative cost. However, supply regularity, the volume and variety offered by local producers are considered unsatisfactory.