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1
Mitchell, Kenneth S. "Turbulence and change in department spending patterns case study: Department of Agriculture." Thesis, Monterey, California. Naval Postgraduate School, 1991. http://hdl.handle.net/10945/43733.
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Approved for public release; distribution is unlimitedThis thesis examines the relationship between agency assertiveness and moderation of budget requests within the Department of Agriculture. It covers the budgetary roles and strategies used in the DOA, Office of Management and Budget, and Congressional appropriation committees. The database used was supplied by the DOA and contains agency initial budget requests and appropriation data from 1980 to 1990. The analysis compares agency budget request increments to the actual increments appropriated, as a percentage of a common base. The study found that during periods of fiscal restraint, the most assertive agencies were the most successful. However, with the support of clientele groups and legislative branch members, agencies requesting moderate increases as well as decreases experienced significant growth in their funding levels and restoral of budget cuts made earlier.
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Mitchell, Kenneth S. "Turbulence and change in department spending patterns case study Department of Agriculture /." Monterey, Calif. : Naval Postgraduate School, 2008. http://handle.dtic.mil/100.2/ADA245057.
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Thesis (M.S. in Management)--Naval Postgraduate School, December 2008.Thesis Advisor(s): McCaffery, Jerry L. "June 1991." Description based on title screen as viewed on March 4, 2009. Includes bibliographical references (p. 41). Also available in print.
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Smith, Martha Anne. "The organizational culture of the academic department: A case study of a Department of Biological Sciences." W&M ScholarWorks, 1992. https://scholarworks.wm.edu/etd/1539618811.
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The purpose of this study was to examine theories of organizational culture typically applied to the university level of organization and their applicability to the academic department. Chaffee and Tierney's (1988) theory of organizational culture, dimensions of culture, and leadership strategies became the basis for a qualitative case study of a Department of Biological Sciences in a metropolitan university.;Interviews of current faculty members, current and former deans, and other administrators were conducted. Observations were made of faculty meetings and retreats and of departmental governance committee meetings. Extensive review of documents and correspondence covering more that twenty years provided additional data.;Interview and observation transcripts and documents were analyzed in terms of Chaffee and Tierney's (1988) concepts of the structural, environmental, and values dimensions of the department. Linear, adaptive, and interpretive strategies of faculty members and the department chair were identified.;The department was found to have what Clark (1972) refers to as strong organizational saga, or a sense of unique accomplishment which serves to maintain and perpetuate the integrity of the culture. Central to the value system of the Department of Biological Sciences is the shared sense that the department is unique in the degree to which faculty members work together cooperatively for the good of the department. These strong values were rooted in an earlier era when the department was experiencing growth and development of its research programs under adverse circumstances.;The primary usefulness of the results of this study go far beyond the particular findings for this individual academic department. Most important is the demonstration of the value of using this method of organizational analysis to understand the role of culture in shaping and perpetuating the organization. Administrators, department chairs, and faculty members can enhance their understanding of the departmental organization by applying concepts of organizational culture.;Further study and analysis are needed to evaluate disciplinary and institutional similarities and differences in departmental culture and to expand the existing theory to accommodate the variety of academic departments in colleges and universities.
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Lum, Man-ho Isaac, and 林文浩. "A study of the Housing Department: towards corporatization." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31965969.
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Lum, Man-ho Isaac. "A study of the Housing Department : towards corporatization /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21036883.
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Han, Chin-Yen. "Emergency department nurses' experience of implementing discharge planning for emergency department patients in Taiwan : a phenomenographic study." Queensland University of Technology, 2008. http://eprints.qut.edu.au/17003/.
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During recent reforms to the Taiwanese health care system, discharge planning for hospital patients has become an issue of great concern as a result of shorter hospital stays, increased health care costs and a greater emphasis on community care. There are around five million patients visiting in emergency departments (ED) per year in Taiwan with up to 85% of these, 4,250,000 emergency patients, discharged directly from the emergency department. This significant number of ED visits highlights the need to implement discharge planning in the ED. ED nurses are not only responsible for providing appropriate assessments of a patient's future care needs but also for implementing effective discharge planning as a legal obligation; discharge planning is also a patient's right in Taiwan. For ED nurses to function effectively in the role of discharge planner, it is important that they have a comprehensive understanding of implementing discharge planning. To date, no published research focuses on nurses' experience of implementing discharge planning in the ED in Taiwan. This study is the first step in identifying the experience and understanding of nurses in implementing discharge planning in the ED in Taiwan and may have implications worldwide.
The purpose of this study was to identify and describe the experience and understanding of the qualitatively different ways in which ED nurses’ experience of implementing discharge planning for emergency patients in Taiwan. In order to identify and describe the experience of implementing discharge planning, the qualitative approach of a phenomenography was chosen. Thirty-two ED nurses in Taiwan who matched the participant selection criteria were asked to describe their experience and understanding of the implementation of discharge planning in the ED. Semi-structured interviews were audio-taped and later transcribed verbatim. The data analysis process focused on identifying and describing ways ED nurses’ experience and understanding of implementing discharge planning in the ED. There were two major outcomes of this study: six categories of description and an outcome space. These six categories of description revealed the experience and understanding of implementing discharge planning in the ED. An outcome space portraying the logical relations between the categories of description was identified.
The six categories of description were implementing discharge planning as ‘getting rid of my patients’; implementing discharge planning as completing routines; implementing discharge planning as being involved in patient education; implementing discharge planning as professional accountability; implementing discharge planning as autonomous practice; implementing discharge planning as demonstrating professional nursing care in ED. The outcome space mapped the three levels of hierarchical relationship between these six categories of description. The referential meaning of implementing discharge planning was the commitment to providing discharge services in the ED.
The results of this research contribute to describing the nurses’ experience in the implementation of the discharge planning process in the emergency nursing field, in order to provide accurate and effective care to patients discharged from the ED. This study also highlights key insights into the provision of discharge services both in Taiwan and World-wide.
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Pang, Chung-yin, and 彭仲兒. "A study of rehabilitation programmes of correctional services department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31965027.
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Pang, Chung-yin. "A study of rehabilitation programmes of correctional services department." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17507662.
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Davidson, Lance G. "Study of the Department of Defense student testing program." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2005. http://library.nps.navy.mil/uhtbin/hyperion/05Mar%5FDavidson.pdf.
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Wong, Chun-hung, and 黃俊鴻. "A comparative study of the organizational problems of multi-disciplinary teams in the Transport Department and TerritoryDevelopment Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1990. http://hub.hku.hk/bib/B31963857.
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Yucel, Ali Bogachan. "Job satisfaction and perceived leadership behaviours among the Turkish national police department : a case study on Eskisehir Police Department." Thesis, Durham University, 2008. http://etheses.dur.ac.uk/2159/.
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This research explores the management problems in the Turkish National Police Organisation (TNP) by assessing the perceived leadership behaviours and job satisfaction of police officers working at the Eskisehir Police Department in Turkey. The perceived leadership styles of the officers is examined from the standpoint of the Transformational and Transactional Leadership Theory of Bass (1985) by using the Multifactor Leadership Questionnaire (MLQ 5X) of Bass & Avolio (2004). The job satisfaction level of the officers is examined by using Paul Spectoris Job Satisfaction Survey (JSS) instrument. The data is collected from the police officers (n=298) working at various branches of the Eskisehir police department. Major findings of this research indicate that the majority of the police officers perceive moderate level transformational leadership behaviours from their police chiefs, and the overall job satisfaction of police officers is high. Another finding of this study indicates that there is a relationship between the perceived transformational leadership behaviours of police chiefs and the job satisfaction of police officers. These findings are discussed in context with numerous policy implications and recommendations for further research.
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Wong, Chun-hung. "A comparative study of the organizational problems of multi-disciplinary teams in the Transport Department and Territory Development Department." [Hong Kong : University of Hong Kong], 1990. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1281698X.
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Burström, Lena, Bengt Starrin, Marie-Louise Engström, and Hans Thulesius. "Waiting management at the emergency department - a grounded theory study." Uppsala universitet, Centrum för klinisk forskning, Västerås, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-200118.
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Background: An emergency department (ED) should offer timely care for acutely ill or injured persons that require the attention of specialized nurses and physicians. This study was aimed at exploring what is actually going on at an ED. Methods: Qualitative data was collected 2009 to 2011 at one Swedish ED (ED1) with 53.000 yearly visits serving a population of 251.000. Constant comparative analysis according to classic grounded theory was applied to both focus group interviews with ED1 staff, participant observation data, and literature data. Quantitative data from ED1 and two other Swedish EDs were later analyzed and compared with the qualitative data. Results: The main driver of the ED staff in this study was to reduce non-acceptable waiting. Signs of non-acceptable waiting are physical densification, contact seeking, and the emergence of critical situations. The staff reacts with frustration, shame, and eventually resignation when they cannot reduce non-acceptable waiting. Waiting management resolves the problems and is done either by reducing actual waiting time by increasing throughput of patient flow through structure pushing and shuffling around patients, or by changing the experience of waiting by calming patients and feinting maneuvers to cover up. Conclusion: To manage non-acceptable waiting is a driving force behind much of the staff behavior at an ED. Waiting management is done either by increasing throughput of patient flow or by changing the waiting experience.
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Mayer, Nunes Henrique Luiz, and Jing Ha. "Understanding Ericsson- China's Order Management Department Challenges: a Case Study." Thesis, Jönköping University, JIBS, Centre of Logistics and Supply Chain Management, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-13038.
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Problem discussion: According to Coyle, Bardi, & Langley Jr., 2003, companies have always struggled in dealing properly with its outbound- to- customer logistics side, given the importance of such. In this case specifically, the investigation of the functions and processes employed by the Order Management department within Ericsson’s Chinese operations was the starting point for understanding what are the relevant problems existing; the reasons, probable impacts, possible opportunities for improvement as well as suggestions in doing so. Based on such premises, the authors have gone through these “challenges” to try to understand how in the case of Ericsson the company have or is dealing with such issues.
Purpose: The purpose of this thesis is to provide a general overview of the department’s existing processes, functions, detected problems and finally suggestions for improvements toward such problems.
Research Method: The Case Study approach was chosen by the authors given the characteristics of this study in pursuing the objectives stated, emphasized by the fact that the authors observed the current situation within an Ericsson’s department and the company’s perceptions. Coupled with this, the qualitative methods combined with a small portion of quantitative perspective have been used in order to provide the necessary research structure, followed by questionnaires and an interview as secondary data.
Conclusion: The conducted research was able to detect that within the department the two most relevant problems considering the employees’ and manager’s perspective is related consequently to the ERP system currently employed and inexperience by the department’s personnel in conducting their tasks. Further the authors point out suggestions for improving such issues.
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Iorio, Cristina. "Detecting and referring battered women : an emergency department case study." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape11/PQDD_0024/MQ50699.pdf.
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Falk, Chris J. "A savings study on dual sourcing in the Defense Department." Thesis, This resource online, 1990. http://scholar.lib.vt.edu/theses/available/etd-05092009-040401/.
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Kwong, Siu-bun, and 鄺紹斌. "A study of the feasibility of corporatizing the Housing Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31965878.
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Chau, Chun-kwok Anson, and 鄒振國. "A study of contracting out in the Regional Services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B3196400X.
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伍國偉 and Kwok-wai Anson Ng. "A study of the staff relations in the Immigration Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1989. http://hub.hku.hk/bib/B31976074.
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Chau, Chun-kwok Anson. "A study of contracting out in the Regional Services Department." [Hong Kong] : University of Hong Kong, 1992. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13236441.
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Kwong, Siu-bun. "A study of the feasibility of corporatizing the Housing Department." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21038041.
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Ng, Kwok-wai Anson. "A study of the staff relations in the Immigration Department." [Hong Kong : University of Hong Kong], 1989. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12433329.
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Webster, Linda Carol. "City of Redlands Public Works Department: Call log database study." CSUSB ScholarWorks, 1998. https://scholarworks.lib.csusb.edu/etd-project/1501.
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Su, Hui-chuan, and 蘇惠絹. "The Service Failure in Department Stores:A Case Study of E Department Store." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/26732305478521835013.
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碩士雲林科技大學
企業管理系碩士班
96
Under a rising competition among department stores in recent years, no great differences in the product category and marketing strategy of each department store have been found. Thus, how to offer different services from other department stores and promote repeat-purchase rates has become important. By applying Critical Incident Technique (CIT) from the qualitative research, the study investigated the reasons that might motivate customers to complain to department stores, and analyzed the factors causing service failures. It was also expected through the study to find out the feelings, reactions and expectations of customers toward the services offered by department stores, the result of which can serve as a reference for companies to improve their service quality. Based on the real complaint cases one southern department store received from its customers for the whole year, there were 304 valid cases in total being applied as research samples. All these cases were then classified in five categorizes with 22 items that conformed to the service failures of the department store. By an analysis conducted after the categorization, the crucial reasons that resulted in the service failures of the department store during its service encounter process were then noticed. By statistic analysis, the failures that customers complained about were ranked as follows: (1) “Service delivery system” ,32.9%, from which “service failure” had 16.8% as the main factor; (2) “Employee’s spontaneous behavior”, 20.7%, from which“ unsatisfactory service attitude” occupied 12.8% while “no or cold response” had 5.9%; (3) “Physical environment”, 18.8%, where “unclear or invalid indicators” had 5.9%, and “uncomfortable shopping environment” had 5.6%; (4) “Response to customer’s personal needs”, 18.1%”, among which “company assumes the responsibility for customer’s preference” occupied 8.6%, and “company assumes the responsibility for customer’s failure” had 6.9%; (5) “Reactions to troublemaking customer’s failure”, 9.5%, where “company assumes the responsibility for customer’s breaking the policy” occupied 9.5%. It was also found that even though the service recovery action that the department store took focused mainly on “giving apology” as spiritual compensation, up to 55% of the customers agreed that they had received substantial compensation due to its compensatory gift mechanism (including free gifts, corrections and compensation). The study suggested based on the above statistic analysis that the department store should reinforce the service delivery process, strengthen the soft and hard-ware equipment and conduct periodical inspection to confirm that all the operations reach the expectations of customers. In respect of products, the department store should enhance its product category to satisfy customers of different levels. It should also organize more training for customer service skills, and assess the current service equipment in order to improve customer satisfaction and at the same time develop customer loyalty.
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Hu, Jia-Jie, and 胡家杰. "The Study of Emergency Department Violence." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/89697705997483603073.
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碩士國立臺北大學
法律學系法律專業組
102
ABSTRACT THE STUDY OF EMERGENCY DEPARTMENT VIOLENCE by HU,JIA-JIE July 2014 ADVISOR(S)：Dr. CHENG,YAT-CHE DEPARTMENT：DEPARTMENT OF LAW MAJOR：CRIMINAL LAW DEGREE：MASTER OF LAWS This thesis mainly discusses “emergency department violence”. Firstly, “emergency treatment” and “violence” are defined in chapter II since the definitions of “emergency treatment” and “violence” are unclear. The word “emergency treatment” in Chinese is used very frequently in medical science and nursing textbooks, but none of them defines “emergency treatment” clearly; Ministry of Health and Welfare and National Health Insurance Administration defines “emergency treatment” inconsistently; none of the existing law in force contains the word “emergency treatment” , other than Emergency Medical Services Act. In view of the complexity and uncertainty of medical science, it is impossible to find a unequivocal definition of the word “emergency treatment”, it is more proper to determine “emergency treatment” on an individually basis than to find an unequivocal definition of it. The subjects and objects of emergency violence are confirmed in the first part of chapter III, types and forms of medical violence are defined and arrangedand according to the study statistics from United Kingdom, United States of America, Republic of Chile, Australia, China, Hong Kong and Taiwan. How and Which criminal laws will be violated by these violence behaviors are further discussed in the last part. Chapter IV illustrates how emergency violence is considered an offense to public safety: On one hand, by interfering with the equipments and the personnels in the hospital, emergency violence can reduce the scope of the duty of medicine; On the other hand, by intercepting the causal relationship the medical personnels made, in which stops the process of preventing further injury and fatality, emergency violence can be an additional threaten to certain or uncertain individuals. As the emergency violence is considered an offense to public safely. the explanation in chapter V that it is rational to legislate emergency violence as dangerous crime, and it is more appropriate to legislate emergency violence as abstract dangerous crime or concrete dangerous crime. In the last chapter, concluding all the research, Article 24 and 106 of medical service law are criticized and legislative proposals are suggested.
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Hsieh, Hsin-Chih, and 謝欣志. "A Study of Implementing Balanced Scorecard of Government MIS Department－A Case Study of Engineering Department of Government." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/yjyz23.
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碩士義守大學
資訊管理學系碩士班
96
The purpose of this study is to establish balanced scorecard in performance measurement of Government MIS Department. Balanced IS scorecard used as a measurement tool to assess study subjects, according to its strategy and goal formed by its assignment property, can be divided into four levels: User orientation, Business value, Internal processes, Future readiness, which can provide us with a timely, efficient, flexible, simple, accurate, and highly overall reliable measurement tool. This research figured out the criterion for evaluating the performance of information department affiliated to public organizations. According to the criterion, a questionnaire was developed to probe into the performance of information department affiliated to public organizations. Questionnaires were dispatched and explanations about the items were given to central level executives. Eleven expert questionnaires were retrieved and analyzed by AHP and Expert choice 2000.After completing weighted calculation of every level and indicator, balanced scorecard model of this study subjects is thus established. The findings of this study show that the indicator weightings between and among all the levels are not the same, rather there exists certain amount of differences. The degrees of attention drawing in order of importance among all levels are internal processes level, user orientation level, business value level and Future readiness After comprehensively analyzing indictors of performance measurement included in every level, the highly valued top three indictors are, when conducting performance measurement in Government MIS Department, “control IS costs,” “satisfy end-user requirements,” and “be efficient in operating and maintaining IT applications” respectively. To make the evaluation of performance not only focused on the essential investment and benefits but also provided tactics for future improvement of information department affiliated to public organizations. Finally, to develop an integrated system of tactics and performance management, utilizing the Balanced Scorecard to construct the criterion for evaluating the information department affiliated to public organizations, attempting to provide public organizations with an easy reference for administrative tactics, so that it is possible to utilize limited budget and resources, making reasonable and suitable distribution and even promoting the whole performance.
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Chen, Yun-Nien, and 陳韻年. "A Study on Banking Accounting Department Transformation." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/87630914687691280950.
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碩士國立臺灣大學
會計與管理決策組
101
The banking industry in Taiwan was facing many obstacles and challenges these years. The role of Accounting Department was conventional in banking just merely as the information provider and the legal compiler in the past. Nonetheless, Accounting Department could be more progressive to be a beneficial and critical role towards the banks transforming. All executive managers try to figure out ways of sustainable management for their company. Kazuo Inamori, a Japanese famous entrepreneur, regards the accounting system based on his management philosophy as the core of management. He said that being aware of the true condition of the company was essential for the long-term development of the corporation. All items and numbers in income statement and balance sheet must be perfect, reflecting an absolutely accurate view of the company for everyone to see. The concept of IFRSs is principle-based which emphasized minimum guidance to reliance on professional judgment to apply principles in business context. Information presented in the financial statements should faithfully represent true economic substance rather than the mere legal form. That point is the same as Kazuo Inamori’s thinking about accounting. The majority of accountants work in business is required to handle a broad range of responsibilities beyond taxes, including financial planning, analysis, forecasting, internal controls and decision support. They are expected to be trusted advisors who can interpret the numbers to direct corporate strategy. Because of these additional responsibilities, employers need professionals with skills beyond what’s required to get a basic accounting degree or to become a CPA. To fill the gap, professionals must be dedicated to becoming more than “number crunchers” by developing their own leadership and business skills which can be accomplished through a combination of continuing education, mentoring, volunteerism, certification and internships. The skills gap hurts companies – through lowered performance, poor decisions and higher personnel costs. The accounting and finance department doesn''t just influence a company’s future growth – it helps drive growth. Well-trained financial accounting department with management, governance ability could provide significant contribution to improve the financial performance of a business, institution, or organization.
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Yun-min, Tseng, and 曾運明. "Knowledge sharing on department performance：An empirical study." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/04409550130885060149.
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碩士玄奘大學
國際企業學系碩士班
97
During the drooping economical environment, we try to investigate what kind of factors influence employee’s attitude of knowledge-sharing. The empirical study based on Lin(2007) hypothesize structural sets out to examine the influence of individual factors (enjoyment in helping others and knowledge self-efficacy), organizational factors (top management support, organizational rewards, executing and directing of department manager ) on knowledge sharing processes and whether more leads to superior department innovation capability and performance. Based on a survey of 219 employees from the M company Engineer Department. This study applies the structural equation modeling (SEM) to investigate the research model. The results show that one individual factors (enjoyment in helping others and knowledge self-efficacy) significantly influence knowledge-sharing donate and collect. And the organizational factors (executing and directing of department manager) significantly influence knowledge-sharing collect. The results also indicate that employee willingness to both donate and collect knowledge enable the firm to improve innovation capability.
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Lin, Chia-Chi, and 林家琪. "A Study of the Modified Nursing Emergency Department Work Index for Measuring Emergency Department Crowding." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/ahs3ar.
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Fang, Chiu-Chin, and 方秋金. "Organization Design of Urban Planning Department -A Case Study of Taipei''s Department of Urban Development." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/99775273242135599272.
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Lau, Bee Chuo. "Violence in the emergency department: an ethnographic study." 2009. http://hdl.handle.net/2440/58683.
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Background Violence in the emergency department (ED) is a significant problem and it is increasing. Several studies have shown that violence in the ED is more likely to occur within the first hour of a patient’s presentation. Therefore, it is possible that there are some indicators of violence observable during the initial nurse-patient/relative interaction at triage. Nevertheless the problem remains inadequately investigated as many incidents are not reported and most studies that have investigated this issue are descriptive in nature. Although these studies have provided important preliminary information, they fail to reveal the complexities of the problem, in particular the cultural aspects of violence which are crucial for the ED. Aims The main aims of this study were to explore the cultural aspects of violence in the ED and to determine the possible indicators of violence at triage. Methodology Contemporary ethnography based on interpretive and post-positive paradigms was adopted to frame the methodology of this study. Methods This study was carried out at a major metropolitan ED over three months. The data collection techniques included field observations, questionnaires and semi-structured interviews. The data analysis framework adopted for this study incorporated Spradley's (1980) and LeCompte and Schensul's (1999) approaches. Findings The study indicated that the cultural meanings of violence were complex and highly subjective with variations among nurses which in turn influenced their responses to violence (e.g. reporting or not reporting an incident). The cultural meanings were sometimes contradictory and confusing as violence could be seen as both a challenge and a threat or predictable and unpredictable. The same type of behaviour from one individual could be perceived as violent but not for another. Many nurses perceived that violence was unpredictable and inevitable but the study demonstrated that there were indicators of violence which could be used to predict and prevent the problem. Factors such as environment, conflicting messages regarding waiting time, and patients' expectations and needs played an important part in violence. Besides, there were immediate warning signs of violence such as the overt verbal (e.g. mumbling or shouting) and covert nonverbal signs (e.g. staring or agitation). This study showed that patients' behaviours for instance being unfriendly, not appreciative, inattentive and uncooperative were better predictors of violence in the ED than their traits or problems alone. However, nurse-patient/relative behaviours and the resulting reciprocal relationship were considered central in determining if violence would occur or be avoided. Nurses' efforts to establish rapport with patients was crucial in minimising violence and needed to occur early. There was usually a ‘turning point’ that provided an opportunity for the nurse to avoid violence. Nurses’ behaviours at the ‘turning point’ strongly influence the outcome. Nurses' awareness of their personal expectations, prejudices and ethnocentrisms were the pivotal points in preventing escalation of violence. Conclusion This study has provided a more comprehensive and sophisticated understanding of the cultural aspects of violence in the ED. While violence is a complex issue with many paradoxes, there are lessons to be learned. The study indicates that effective interpersonal empathetic communication has a significant role in reducing violence in the ED.http://proxy.library.adelaide.edu.au/login?url= http://library.adelaide.edu.au/cgi-bin/Pwebrecon.cgi?BBID=1457967
Thesis (Ph.D.) -- University of Adelaide, School of Population Health and Clinical Practice, 2009
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Dai, Shu Fen, and 戴淑芬. "A Study of Higher Education on Department Adjustment." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/76768647879134160829.
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碩士樹德科技大學
經營管理研究所
91
The study is based on the domestic sectoral production from 1990 to 2001. It adopts the Moving Average Methods to get the forecasting sectoral production from 2002 to 2011. The suggestions to the departmental adjustment of the future higher education depends upon the BCG Matrix of the industrial structures . The study shows that Transportation and Communication ,Natural Science ,Mathematics, Electronic Engineering, Business and Administration ,Tourism, Mass Communication and Law School will be stars, and need to take “build” strategies to develop . However, Agriculture, Forestry, Animal Science, Oceans and Seas related departments have to transform or close or program courses to avoid that those departments disconnect with the industrial structures and end in the educated unemployment. The higher education is foundation of nation construction and its importance is beyond description ;thus, the nations in the world are dedicated to reform and enhance the higher education, and to improve the development of society and national technology. Taiwan’s economy is fast growing in the recent decades. To go with the steps of variety, popularization ,commercialization of the international higher education and to enhance the international competitiveness while Taiwan joins WTO, the systems of the domestic higher education is growing and establishes many universities and colleges. As the mass establishment of universities and colleges, how to lead the students to involve in the career market and decline the unemployment is very important; therefore, it needs to develop and adjust department based on the structure of human resource.
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Hsu, Chang-Hsu, and 徐昌旭. "Department Interdependence Change Study of ISO 9000 Process." Thesis, 1997. http://ndltd.ncl.edu.tw/handle/99728830426939015990.
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Huang, Jui-Ting, and 黃瑞婷. "Study of Department Store and Supplier Contract Management." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/01997919705904103566.
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碩士國立中興大學
高階經理人碩士在職專班
100
The department store industry is the last link of consumption activities, as well as the key point where the whole industry contact with customers directly. The department store holds activities in order to satisfy customers and maximize the value. Commodities in department stores and sales services are provided by suppliers. The content of the contract with suppliers includes contract period, operating conditions, cooperative activities, service commitment and information sharing, which will be the direction of this paper’s research. The research of this paper uses case study as the research method to conduct an explanatory study on the contracts between department store industry and suppliers as well as their contents. The department store industry uses the competition intensity of POTER as the framework of industry analysis. Value activity theory, which contains investment plan of the supply chain, store planning and preparation of merchandise mix plan, will affect the formulation of contracts such as the selection of and consultation with suppliers, implementation and management of contracts, and the evaluation of suppliers’ performance. As for the selection of manufactures, brand manufacturers that possess market maturity and strength, and manufacturers of well-known brands and leading brands of each product category are more preferable. It is also important to introduce manufacturers that have uniqueness, growth potential and the willingness to cooperate with shopping mall strategies or those that can contribute more capital. A critical factor for department stores’ success is to find products that customers like and right suppliers. Future researches will further study the supplier selection criteria, form quantitative criteria based on the mutual influence between performance criteria, optimize the sup-plier performance evaluation system, enhance the strength of suppliers and increase the advantage of department stores.
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Huang, Shu Ling, and 黃淑玲. "A Study of Structure Development of MIS Department." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/265gbt.
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Lin, Cheng-Hung, and 林承鴻. "Building energy evaluation system for individual departments on university campus- A Case Study of NTUST Architecture Department." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/59297148935254512667.
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碩士國立臺灣科技大學
建築系
98
The Executive Yuan of the Republic of China has announced “Energy Continuity Guidelines” in 2008 which requests energy consumptions of all schools has to reduce at least 1% annually. Therefore, universities are bound to conduct the assessment and improvement of energy efficiency actions within short time of period. However, the managing team will face three difficulties under different demands for energy in different departments in the university: i) they would not know "actual energy consumption", ii) lack of appropriate evaluation criteria, iii) unable to provide the most energy-saving potential of improved management direction. The purpose of this case study is to assist department managers to resolve the difficulties they encountered and the research goals are: (1) to establish a Building Energy Evaluation System, BEES; (2) a case study of NTUST Architecture Department, established a minimum energy requirements can satisfying various types space patterns; (3) a case study of NTUST Architecture Department, BEES operation and propose recommendations for improvement. This study will adopt a literature review, field surveys and methods of operation to operate, in order to complete the three research purposes. First of all, the BEES developed under this case study will obtain the departments "reality energy consumption" through the computer simulation of energy and differences space mood as a concept in various types space patterns, set various types space "standard usage settings" to help managers obtain the most economical and reasonable "standard energy consumption", and to serve as an ideal energy base of the department. Then re-calculate the department resource to obtain "floating energy consumption" and "energy efficiency index" analysis of energy efficiency (energy efficiency index analysis, the proportion of various types of equipment, sensitivity analysis of using model) to provide department manager advice and to improve the direction, then response to University of department managers its three difficulties encountered, moreover, this study characteristics of building energy factor classification, five types of factors (climate, building, equipment, load and use) are divided into categories according to characteristics of "building environmental factors" and "human use factors" and to establish its "standard usage settings". The setting range is "human use factor" of the load factor (human density, office equipment and miscellaneous equipment density) and the use of factors (time, space operations, air conditioning temperature settings). Finally, this study through the Architecture Department of NTUST to practice, estimates the department "reality energy consumption" is 179.97 kWh/m2-yr, ideally dissipate benchmark is 132.91 kWh/m2-yr ( standard energy consumption), and also has 35.4% of the energy saving potential. Department of Architecture, where the seventh floor is the most energy-saving space (54.8%), the primary focus of the improvement is the research and work space for the air conditioning temperature setting, and the operation of the corridor and work space of time.
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陳建名. "A study of the influence on the department images by the department title and students' self-concept." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/67107424933975574156.
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Yeh, Hsi-yu, and 葉錫育. "The Conflict and Integration of IT Department and Business Department－A Case Study of C Securities Corporation." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/67695781921267612194.
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碩士國立臺灣科技大學
資訊管理系
101
The case is a description based on the conflict and integration of the IT department and business department in the securities industry. To take C Securities Corporation (CSC) as an example, the business department in CSC is a derivative department. Based on its most important warrant system, the case describes the conflict and the ways to negotiate and integrate. For example, how does the IT department fulfill the requests raised by the business department: efficiency and innovation？As the securities industry has a very high request on IT, business department might propose the issue for open discussion on hiring its own IT personnel. To meet the business department’s “efficiency” request, are there any other information system development models that can be undertaken? Furthermore, in general, IT department in an enterprise is only a supporting unit. It is thus important to implement an organizational change to enable the IT department to make more contributions to the enterprise’s operation and upgrade the status of the IT department at the same time. Of course, the organizational change might face internal resistance. How to reduce the impact caused by the organizational change is the issue being studied in this thesis. This thesis contains two parts - the case content and the teaching notes. Through reading the case content, the students will understand: the feature of warrant system, the conflict and negotiation between IT department and business department, and the discussion on the information development system models and the organizational change relevant issues. All of the above will be greatly helpful to the students to understand how to think and deal when confronted with the similar situation and make the best decision.
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Zhang, Ci Yi, and 張慈宜. "Explore the Motor Department Service Quality by Kano Model - A Case Study of Hong Sheng Motor Department." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/7pjcf9.
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碩士亞洲大學
經營管理學系
103
SteamCar is not only a means of transport, and regarded as culture hero, become objects and works of art, literature and film are often deliberately rendering the active scene, carrying people's ideals, Mercedes-Benz in the vast expanse of fields, towns, people indulge in the singular beauty of nature. Now you can call and automatically adjust the suspension to accommodate different road car available, video monitors instead of mirrors of vehicles will be put to practical use satellite navigation car also had been born, andThis is the motivation of this study. In this study, " Kano two-dimensional perspective automobile department store industry service quality - Jin Hongsheng auto stores as an example" as a research subject, supplemented by PZB service quality scale for "public Jin Hongsheng auto storesprovide servicesand actual service quality" Service projects, analysis ofJin Hongsheng Auto storeprovides services, and Kano modes two-dimensional quality to adjust service strategy project measures, can genuinely enhance theJin Hongsheng Auto storeof service quality, reach the effect of service. Studies show thatJin Hongsheng Auto storeoffers customer service measures have "attractive quality factors", "unified quality factors", is a pleasing services if "quality factors", "no difference in quality" and "reverse quality factors", you are not very pleasing projects. Survey results, attractive quality of service included1, unifying quality factor19, of course, quality1, no differences in quality elements1, No reverse-quality elements of service items. RecommendedJin Hongsheng auto department storecould strengthen pleasing project, moderately reduce non-pleasing service project, a reconfiguration of resources to facilitate the upgrading of the quality of service.
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Kuo-ChungWang and 王國中. "Interorganizational dependence of the counters and department stores- An empirical study of Tainan chain department store counter." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/17600559250731405383.
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碩士國立成功大學
企業管理學系專班
101
With the global economy, driven by liberalization and internationalization, foreign department stores are usually using a variety of joint ventures and technical cooperation pipes, and relying on its strong financial resources and good management techniques back to Taiwan. This situation makes some early run entirely by Taiwanese department store industry under pressure, and thus most of the department store industry and more sought with foreign co-operative department store peers to cope with increasingly fierce market competition. And in recent years, a large shopping center on a gradual booming trend, although large-scale shopping centers and department stores are more different types of operations, but for the department store business will cause no small threat. This research study aims to investigate the impact of counter-party for the relationship and cooperation between the department store satisfaction and willingness to cooperate again in the future the key factor. This study has important conclusions are as follows: (1) Department store counters and degree of interdependence between the higher and create value for the future relationship satisfaction and willingness to cooperate with a significant effect on results. (2) Extent dependent on department store counters and create higher value for the relationship between satisfaction and willingness for future cooperation has a significant impact results. (3) The degree of dependence department store counters to create higher value for the future relationship satisfaction and willingness to cooperate with a significant effect on results. (4) Create value for manufacturers and department store counters dependencies between resources and future willingness to cooperate with a very significant effect on results. (5) Counter department store brand positioning advantages and create value between higher relationship satisfaction and future for their willingness to cooperate with the impact of significant results.
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Chen, Shu-Chun, and 陳淑君. "China research of the business strategy of the department store-A study of department store in Wuhan." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/00470088720501475901.
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碩士龍華科技大學
商學與管理研究所碩士班
93
Market potential of China is excellent. After canceling the restriction on region and stock right and quantity, Multinational enterprises enter China market. In order to achieve occupation rate of market and leading right of the market, the consumer market is huge in China, consumption habit and demand of the goods of different areas still have differences. Wuhan is one of the key cities in China. This research is directed against special geographical position and unique position characteristic of Wuhan. Direct against the economic environment and summary relevant Information. With case study to go still one step further to understand in the relevant industry's competition. Enterprises succeed in running and key success factors. Adopt qualitative analysis and case study, collect and put information in order and then analysis and research to propose the conclusion and suggestion. According to originally finding, department store is influenced by localization and commercial peripheral effect and consuming groups. Combine all resources of enterprises and make the best of one's own advantage and keep the elasticity continuously are the way to succeed of the business. If the department store wants the scale is larger than other competitors that need to cooperate with other trades. Under the fast transition of the environment, impact by advanced market and “effect by credit card” and the transition and development of old enterprises and other factors, etc, are different from the economic environments of other countries. China can be regarded as the research direction of the expert or the scholar in the future.
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Lee, Hsin-Jung, and 李欣容. "A Study on University evaluation of the Department of Music – A Case Study on the Department of Music at National Taitung University." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/4x28yu.
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碩士國立臺東大學
教育學系(所)
97
The purpose of this research is to study the improvement progress that National Taitung University made in response to the evaluation of university departmental improvement results, conducted by Taiwan Ministry of Educations. Study subjects include faculty members and students at the Department of Music of National Taitung University, and the questionnaire and interview methods are research methods of choice for this study. A questionnaire, designed exclusively for this research, is the research Instrument for the quantitative analysis to measure improvement performance of the Department of Music of National Taitung University. A total of 156 questionnaires were sent out, 113 effective copies were collected, and the rate of collection is 72.9%. All data were analyzed using such statistical analyzing techniques as descriptive statistics, t-test, and One-way ANOVA. Interviews, as the means for qualitative analysis, were conducted with 12 students using a purposive sampling approach. The study results indicate： 1.Female respondents understand the evaluation criterion of “goal, feature, and self-improvement” better than their male counterparts. 2.Female respondents understand evaluation criteria of “goal, feature, and self-improvement”, “student learning and affairs”, and “research validity and professional performance” better than their male counterparts. 3.Clear perception discrepancies for evaluation criteria exist among respondents of different categories. 4.No perception discrepancy for evaluation criteria exists between student respondents of different genders. 5.Clear perception discrepancies for evaluation criteria of “curriculum design and faculty teaching style” and “alumni development” exist among students of different grades. 6.Respondents perceive that senior students understand evaluation criteria better than junior students because of their seniority and experiences at school. 7.Respondents perceive more practice rooms and soundproof facilities should be arranged for student practices. 8.Respondents are willing to participate in music performance activities and interact with the department via emails, telephones, publications, and seminars after they graduate. The above analyses can provide directions for the department to focus their improvement efforts on future departmental performance evaluation improvement initiatives.
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高翔. "A Study to Improve the Flow in Emergency Department." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/37217266095712215728.
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碩士國立交通大學
管理學院高階主管管理碩士學程
97
Flow in emergency department in Taiwan is subject to the limited resources. The total district resource allocation policy makes many hospitals close the emergency room. However, the emergency procedure has the essential status in the whole medical process. Therefore, how to effectively enable the smooth flow in emergency department, to enhance the satisfaction of emergency patients by the limited resources and improve the existing processes. It’s so important for the emergency field. So this study will focus on the problems of the emergency field in Taiwan. And point on the three parts to do the analysis, included the hospital resources allocation, hospital cooperation, and the national health insurance system. Then the study makes the conclusion of the improvement strategies. The study tries to find a way to strengthen the overall medical environment, and provides more secure life support for the public.
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Chen, Li-Mei, and 陳麗美. "A Study of Performance Diagnosis for Government IT Department." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/38891129661550259075.
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碩士國立臺灣科技大學
資訊管理系
100
This study uses “theory of constraint” and “knowledge management” to build up the organizational diagnosis procedure by taking governmental IT department as an example. First of all, we use “theory of constraint” to find out the constrains of development for IT department bottlenecks the information department is facing. Furthermore, we can find out what the governmental IT department’s core problems are on limiting its development and suggest related policies and solutions. Via ways of knowledge management, we use knowledge inventory and analysis to find out what the knowledge gaps are in business management and present strategies to fill the knowledge gaps and propose solutions, which can be used as references for supervisors of the government IT departments to make decisions. Through our study based on organizational diagnosis procedure, we find out the core problems are quite similar with the facts that are coming from some cases. The use of “theory of constraint” and “knowledge inventory” can be applied effectively to provide constructive solutions and action plans. To sum up, our study based on diagnosis procedure coming from knowledge management is a key reference for our governmental departments or enterprises.
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Huang, Hui-Mei, and 黃慧美. "The outpatient department nurse role function : A preliminary study." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/50534466835280319483.
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碩士中國醫藥大學
護理學系碩士班
98
The aim of this study is to explore the role function of the outpatient department nurses, including actual work content and their viewpoints about actual work content. A qualitative research design was applied to conduct the study at a regional hospital in Taichung county. Ten outpatient department nurses were recruited and interviewed in deep, and the interviews were audiotaped and transcribed. A content analysis method was used to analyze the transcripts. The role function of outpatient department nurses was found as the following two categories: (1)direct nursing; and (2)indirect nursing; their viewpoints contain (1)low level of professionalism; (2) high level of work stress; and (3) need other’s positive appraisal. The result of the research shows that the role function between outpatient and inpatient department nursing staffs is similar. They are just different from the way of dealing with things. Actually, outpatient department nursing staffs face lots of difficulties when they are expanding the view on nursing. It causes them not even to identify with their role function. Therefore, we expect that the result of the study can help them understand their role function on the clinical part and improve their specialized ability. Wish they can overcome all the difficulties and make themselves visible and positively appraised.
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Huang, Shih-Yi, and 黃詩宜. "Flâneuse－A Study of Women in the Department Stores." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/45997322298622025377.
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碩士淡江大學
大眾傳播學系碩士班
93
Space is the product of society and also the extension of media, bearing some meanings and specific ideologies. This research is to understand how human beings view the space, and how the space discipline them? In history, the department stores, known as made-for-women public space, are especially important for the women, since women are always confined to the private sphere. This research focuses on “Flânerie”, the female wander, in the department stores and argues that the meanings of the department stores for women are not in the moment of consumption, but in the moment when women start to imagine and resist. The word “Flânerie” can further expand more comprehensively and positively the study of the women in the department stores. This research, by observation and in-depth interview, regards both the department stores and women as one text. It contends that the western department stores create the public space, where women can be alone without the company of men. However, its development in Taiwan is very different from the western. Due to the fear of patriarchy, the city myth and discourses about women are associated with material desires and sexuality. As Foucault points out, the power creates the knowledge, patriarchy creates discourses to perpetuate its dominance. Furthermore, what women need to confront is the constructive power of the commodity. Wandering in the department store, women are looking for the “good” images. Women in this space further encounter patriarchy hidden in the women temperament. The department stores become a paradigm of “home” and women learn the social roles in that space. The discourses in the space also discipline the women “the way of self imagination and knowledge”. The discourses in the department stores “naturally” penetrate the consciousness of women as well as their figures. However, the research also reveals that in the space of the department store, women are not completely the powerless ones. In this space, women could freely operate the power of gaze, shifting between being an object and being a subject. Whatever women choose to gaze the other persons or intentionally to be gazed by showing themselves, they could perceive their own ability. Besides, women in the department stores could get jouissance by body evasion and get plaisir by reading. The most important contribution of this research is to demonstrate that the department stores can be “heterotopia” of women’s resistance. Women could discover their suppressed desires, the deconstructive thoughts in the department stores, and reflect on the dominant ideology of man-made environment. These places not only supply the made-for-women space and time, but also shift the men to the edge of consumption with their castration anxiety. Accordingly, women can find joy in their own way in the space.
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Tsai, Chih-Jung, and 蔡志榮. "The Comparative Study of Service Quality in Department Stores." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/29012165512333464903.
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碩士淡江大學
國際貿易學系
87
Following the rapid economic growth, Service sector become an important industry of modern economy. It is because consumer have paid more attentions to the right of themselves , so raising service quality is one of important management policy for service sector. The service quality is one of the important factors that lead department stores to success, especially in such a highly competitive environment, providing super service quality is the key factors for department stores. In this research, the SERVQUAL（service quality measurement model）is used as a basis to explore the service quality dimensions for department stores in northern and southern Taiwan respectively. The results of factor analysis indicates that eight service quality of expect dimensions and seven service quality of perception dimensions are identified at the Taipei Department Stores. The seven service quality of expect dimensions and six service quality of perception dimensions are identified at the Kaohsiung Department Stores. The same of the service quality dimensions between two areas have public place security, hardware and credibility for service quality of expect dimension. The difference of the service quality dimensions between two areas is perhaps because consumer in these areas have different requirements on quality. Regression analysis shows that responsiveness, convenient and reliability are significantly correlated with the overall service quality evaluation at the Taipei Department stores, while responsiveness, security of the public place and tangibility are significantly correlated with the overall service quality evaluation at the Kaohsiung Department Stores.
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Chin-Chen, Lin, and 林晉丞. "A Study of Commercial Department Strategies in Shanghai, China." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/81312413737064047435.
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碩士淡江大學
大陸研究所
88
In Shanghai, the largest business municipality in the country, it’s department stores retail market has begun hearing up a competition was since the state council ratified to open up the international retail enterprise of Chinese-Foreign joint venture. In addition to the special focus of attention about the competition between Chinese venture department store companies and foreign ones and the conflict of a trade have become rather keen. It’s most obvious that different venture countries have different strategies, especially the execution of “Marketing Strategy”. We adopt “Literature analysis” and “Case study” in the research. First, we analysis the prospect environment of the department stores in Shanghai and the governmental policy and then observe further the situation and the characteristics of consumer market in Shanghai. Finally, we adopt “Marketing Mix” brought out by Mc-Caichy as a tool to proceed the research. The results we found physical evidences are as follows： ＜1＞Product Strategy：Ninety percent of goods in Chinese venture department stores are homemade. The mix of goods is wide-ranging and deep. Most prices are set at a middle and low level and the percentage of self-manage stores is high. The foreign ones are rich in their variety of resource of goods. Most prices are set at a middle and high level. In addition, they use “enlist counter joint store“ to manage. ＜2＞Price Strategy：The department store use “Marketing Pricing” method on products which are homemade or purchased. Because there are many competitors, most of merchandises more often use “going-rate pricing” and “promoting pricing” method. ＜3＞Place Strategy：These few years Chinese venture department store rent stalls which not operate so well to the company, in order to increase the size of space. Foreign joint venture prefer planning model of “counter in store“ to emphasize image and level of goods. As to the specific planning style of new open department store provide the combination of shopping、entertainment、restaurants and serves, like shopping mall. In addition, the size of shopping mall becomes bigger and bigger. ＜4＞Promotion Strategy：TV broadcast and newspaper are usually used in diversiform department store in Shanghai. Japanese venture department stores and community department stores are emphasis on advertisements of newspaper DM and so on. In general, besides discount promotion can enhance buying desire of consumers, the other promotion method or public publicity only can attract customers to come, but don’t have any help on profit. ＜5＞Location Strategy：The traditional department stores of Chinese venture all locate at old area of business center. Chinese-Foreign joint venture’s new open department stores locate at new business area where government plans. And Chinese venture department stores prefer to market new business area, to avoid positive competition with traditional department stores.
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Chang, Chen-Cheng, and 張?皒. "The Study of Lighting Design Program for Department Store." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/n3k7t3.
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碩士國立臺北科技大學
建築與都市設計研究所
94
There are many new department store opening in these years. In order to create comfortable and attractive atmosphere to encourage visitors’ desire to purchase, these centers are designed carefully with larger indoor space, newfangled interior decoration, modern merchandise display and smooth movement. Illumination, the key element of highlighting coherent space and individual merchandise, is very important in today’s department store s. Therefore, how to create various layouts and stereos by different color temperature and lighting design in shopping centers to enhance the spatial identity and business achievement, which should be the considerable issue in department store r design. According to the observation, it is interesting to note that the department store with higher illuminance are presenting bright and exciting atmosphere. However, these centers are often losing their topics. In the contrast, the department store with lower illuminance are making visitors feel disturb and bored. Consequently, the appropriate lighting that satisfy visitors’ visual and mental needs are helpful to create comfortable space. The study will also focus on visitors’ psychological reactions in different lighting. There are three dimensions of the dissertation. Firstly, search and study the reference in lighting field. Secondly, investigate and analyze different cases. Thirdly, by case observation and experimentation to conclude the lighting design plan in department Store, which would be an appropriate suggestion for lighting design in department store.
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Chou, Yu-Chun, and 周育君. "A Study on the Performance Appraisal of Hospital Department." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/21328222490540789982.
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碩士輔仁大學
統計資訊學系應用統計碩士班
101
This study was to investigate the performance of the hospital research departments ,and considered an academic hospital in Taipei area as the research object, using the four dimensions of BSC (Balanced Score Card, BSC) to conduct the comprehensive assessment on the financial and non-financial aspects. According to BSC, the model was divided into: financial perspective, customer perspective, internal process perspective, and learning and growth perspective. Since the four perspectives generated 20 evaluation indexes in total, AHP (Analytic Hierarchy Process, AHP) was used for analysis; each of the indicators were compared in pairs to explore the relative multiple relations, and to identify the most significant evaluation index. The results showed the perspectives in order of importance: customer perspective (0.317), financial perspective (0.278), and learning and growth perspective (0.223), the internal process perspective (0.182). Since customer perspective was considered the most significant index, the evaluation values of the internal customers and external customers were suggested to be combined with professional and supervisory assessment in the future to conduct the department's work performance evaluation.