Journal articles on the topic 'Student as customer'
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Koris, Riina, and Petri Nokelainen. "The student-customer orientation questionnaire (SCOQ)." International Journal of Educational Management 29, no. 1 (January 12, 2015): 115–38. http://dx.doi.org/10.1108/ijem-10-2013-0152.
Full textMcKnight, Susan, and Mike Berrington. "Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery." Evidence Based Library and Information Practice 3, no. 1 (March 17, 2008): 33. http://dx.doi.org/10.18438/b86g73.
Full textDropulić, Branka, Zoran Krupka, and Goran Vlašić. "Student customer experience." Management 26, no. 2 (December 21, 2021): 211–28. http://dx.doi.org/10.30924/mjcmi.26.2.12.
Full textWatjatrakul, Boonlert. "Factors affecting students’ intentions to study at universities adopting the “student-as-customer” concept." International Journal of Educational Management 28, no. 6 (August 5, 2014): 676–93. http://dx.doi.org/10.1108/ijem-09-2013-0135.
Full textFirdaus Adrutdin, Khairul, Azlan Ali, Sallaudin Hassan, Jimisiah Jaafar, Nur Syafiqah A Rahim, and Muhammad Imran Qureshi. "The Relationship between Knowledge for Customer and Service Quality on Customer Satisfaction: A Study on UniKL MITEC Student Services." International Journal of Engineering & Technology 7, no. 2.29 (May 22, 2018): 69. http://dx.doi.org/10.14419/ijet.v7i2.29.13132.
Full textTjahyadi, Rully Arlan, Cen Lu, and Jeslyn Fionita. "HIEDQUAL (High Education Quality) Dan Kepuasan Mahasiswa: Peran Reputasi Universitas Sebagai Variabel Mediasi." Jurnal Manajemen dan Bisnis Indonesia 5, no. 3 (June 1, 2018): 315–26. http://dx.doi.org/10.31843/jmbi.v5i3.170.
Full textDarmadi, Roby, Parlagutan Silitonga, and Al AGus Kristiadi. "Pengaruh Social Media Customer Engagement Dan Kepuasan Pelanggan Terhadap Loyalitas Merek Perguruan Tinggi Swasta." Widya Manajemen 3, no. 2 (July 27, 2021): 166–77. http://dx.doi.org/10.32795/widyamanajemen.v3i2.1692.
Full textWindiari, Ilham, and Djumarno Djumarno. "THE EFFECT OF SERVICE QUALITY, CUSTOMER RELATIONSHIP MARKETING, AND BRAND IMAGE ON CUSTOMER LOYALTY AND CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE." Dinasti International Journal of Economics, Finance & Accounting 1, no. 6 (February 15, 2021): 1048–59. http://dx.doi.org/10.38035/dijefa.v1i6.742.
Full textMon, Aye Mya. "Student Expectation and Perception on Service Quality: Gap Analysis Model." International Journal of Academe and Industry Research 4, no. 1 (January 7, 2023): 1–23. http://dx.doi.org/10.53378/352958.
Full textManggarani, Cynthia Ayu. "THE ROLE OF CUSTOMER ENGAGEMENT ON CUSTOMER LOYALTY: A STUDY AT A PRIVATE HIGHER EDUCATION INSTITUTION." Hasanuddin Economics and Business Review 2, no. 1 (June 30, 2018): 71. http://dx.doi.org/10.26487/hebr.v2i1.1483.
Full textCLARET, Dr P. MARY RABALINE. "Is a Student a Customer or Creator?" International Journal of Scientific Research 3, no. 4 (June 1, 2012): 168–70. http://dx.doi.org/10.15373/22778179/apr2014/251.
Full textGroccia, James E. "The Student as Customer versus the Student as Learner." About Campus: Enriching the Student Learning Experience 2, no. 2 (May 1997): 31–32. http://dx.doi.org/10.1177/108648229700200209.
Full textTjahyadi, Rully Arlan, Allen Kristiawan, and Ika Gunawan. "RELATIONSHIP MARKETING OUTCOME DALAM KONTEKS PENDIDIKAN TINGGI: PERAN KOMITMEN AFEKTIF, SERVICE CO-CREATION DAN STUDENT ENGAGEMENT." Image : Jurnal Riset Manajemen 10, no. 2 (December 3, 2021): 63–74. http://dx.doi.org/10.17509/image.v10i2.35080.
Full textTjahyadi, Rully Arlan. "Pengujian manfaat relasional dan kualitas hubungan sebagai anteseden loyalitas pelanggan." Jurnal Manajemen Maranatha 19, no. 2 (May 13, 2020): 169–78. http://dx.doi.org/10.28932/jmm.v19i2.2433.
Full textCalma, Angelito, and Camille Dickson-Deane. "The student as customer and quality in higher education." International Journal of Educational Management 34, no. 8 (May 12, 2020): 1221–35. http://dx.doi.org/10.1108/ijem-03-2019-0093.
Full textPang, Jiao Zi, and Ye Yuan. "Mobile Customer Satisfaction Research Based on Structural Equation Model - Sampling of Student from Beijing University of Posts and Telecommunications." Advanced Materials Research 850-851 (December 2013): 990–93. http://dx.doi.org/10.4028/www.scientific.net/amr.850-851.990.
Full textNurbani Kartika, Lucia. "Impact of The Establishment of Listening Skills on the Quality Level of Customer Complaints Handling Ability (Case Study in Business Communications Course Students Yogyakarta)." Journal Research of Social, Science, Economics, and Management 1, no. 7 (February 20, 2022): 947–53. http://dx.doi.org/10.36418/jrssem.v1i7.93.
Full textMacalalad, Marta B. "Customer Service Satisfaction of Frontliners in a University in Cavite." Abstract Proceedings International Scholars Conference 6, no. 1 (October 29, 2018): 231. http://dx.doi.org/10.35974/isc.v6i1.1379.
Full textPayne, Geoff. "Enhancing student engagement through effective ‘customer’ evaluation." Learning and Teaching 11, no. 1 (March 1, 2018): 57–81. http://dx.doi.org/10.3167/latiss.2018.110104.
Full textTorabi, Mostafa, and Charles H. Bélanger. "Influence of Online Reviews on Student Satisfaction Seen through a Service Quality Model." Journal of Theoretical and Applied Electronic Commerce Research 16, no. 7 (November 5, 2021): 3063–77. http://dx.doi.org/10.3390/jtaer16070167.
Full textLi, Yuezhen. "Research on the Evaluation of College Teaching Quality Based on Student Satisfaction: A Case Study of Qingdao Hengxing University of Science and Technology." Scientific and Social Research 4, no. 10 (October 28, 2022): 47–52. http://dx.doi.org/10.26689/ssr.v4i10.4389.
Full textGeorge, David. "Market overreach: The student as customer." Journal of Socio-Economics 36, no. 6 (December 2007): 965–77. http://dx.doi.org/10.1016/j.socec.2007.01.025.
Full textWang, Chung-Yu. "Customer participation and the roles of self-efficacy and adviser-efficacy." International Journal of Bank Marketing 37, no. 1 (February 4, 2019): 241–57. http://dx.doi.org/10.1108/ijbm-10-2017-0220.
Full textNagy, El Sayed A., and Wafaa Galal Marzouk. "Factors Affecting Customer Citizenship Behavior: A Model of University Students." International Journal of Marketing Studies 10, no. 1 (February 5, 2018): 54. http://dx.doi.org/10.5539/ijms.v10n1p54.
Full textMcKnight, Sue. "Acquisition and Cataloguing Processes: Changes as a Result of Customer Value Discovery Research." Evidence Based Library and Information Practice 2, no. 4 (December 7, 2007): 22. http://dx.doi.org/10.18438/b8d61x.
Full textGunarto, Muji, Purwanto Purwanto, Dita Amanah, and Dedy Ansari Harahap. "Creating Student Loyalty Through the Value of Context-Based Customer Education." MIX: JURNAL ILMIAH MANAJEMEN 12, no. 1 (February 26, 2022): 14. http://dx.doi.org/10.22441/jurnal_mix.2022.v12i1.002.
Full textKosch, Lubov, Ina Friedrich, and Michael H. Breitner. "Evaluating Customer Relationship Management in the Context of Higher Education." International Journal of Social and Organizational Dynamics in IT 2, no. 1 (January 2012): 32–52. http://dx.doi.org/10.4018/ijsodit.2012010103.
Full textLaureta, Alda Luz N., and Dexter Paul D. Dioso. "Satisfaction of Students and Parents on School Services of Catholic Schools in Southern Antique." Philippine Social Science Journal 3, no. 2 (November 12, 2020): 49–50. http://dx.doi.org/10.52006/main.v3i2.229.
Full textGetele, Gutama Kusse, and Arrive Tsitaire Jean. "Impact of Business Process Re-Engineering (BPR) Implementation on Customer Satisfaction in E-Commerce Companies." Journal of Electronic Commerce in Organizations 16, no. 4 (October 2018): 41–52. http://dx.doi.org/10.4018/jeco.2018100103.
Full textPriya, B. Shanmuga, and M. Jeyakumaran. "Impact of Student Satisfaction towards Customer Evaluation of Hei's With Reference to Southern Tamilnad." GATR Global Journal of Business Social Sciences Review 4, no. 2 (April 4, 2016): 08–16. http://dx.doi.org/10.35609/gjbssr.2016.4.2(2).
Full textŠurinová, Yulia, and Martina Jakábová. "Student as a Customer or Improving Students´ Involvement in the Education Process." International Journal of Engineering Pedagogy (iJEP) 4, no. 1 (February 2, 2014): 73. http://dx.doi.org/10.3991/ijep.v4i1.3002.
Full textOktaviani, Anggi, Dahlia Sarkawi, Deny Novianti, and Achmad Chaerul Amri. "E-INFORMATION SYSTEM DESIGN OF STUDENT ADMISSION IN AMERICAN INDONESIAN EDUCATIONAL INSTITUTION CIJANTUNG BRANCH." Jurnal Riset Informatika 3, no. 4 (September 3, 2021): 377–84. http://dx.doi.org/10.34288/jri.v3i4.268.
Full textUsman, R., A. I. Jaya, and D. Lusiyanti. "ANALISIS MODEL ANTRIAN MULTIPLE CHANNEL MULTIPLE PHASE SERVICE DALAM PROSES PEMBUATAN KARTU MAHASISWA (KTM) PADA BANK BNI UNTAD." JURNAL ILMIAH MATEMATIKA DAN TERAPAN 16, no. 1 (May 20, 2019): 13–22. http://dx.doi.org/10.22487/2540766x.2019.v16.i1.12733.
Full textAnn Miller, Venetia, and Felix A. Okojie. "The Impact Of College Students’ Perceptions Of Campus Customer Service Quality Levels On Student Motivation And Persistence." International Journal of Arts, Humanities & Social Science 03, no. 11 (November 17, 2022): 1–19. http://dx.doi.org/10.56734/ijahss.v3n11a1.
Full textSuparman, Suparman. "PENGARUH STRATEGI PEMASARAN DAN PELAYANAN PERGURUAN TINGGI TERHADAP KEPUASAN PELANGGAN PROGRAM UNGGULAN STRATA SATU (S1) SEKOLAH TINGGI ILMU ADMINISTRASI MANDALA INDONESIA (STIAMI)." Majalah Ilmiah Bijak 13, no. 1 (February 27, 2018): 105–26. http://dx.doi.org/10.31334/bijak.v13i1.54.
Full textKeizer, Stephen. "Student Employees: Focusing on the Internal Customer." Recreational Sports Journal 21, no. 2 (February 1997): 46–49. http://dx.doi.org/10.1177/155886619702100211.
Full textBurgess-Jackson, Keith. "You Are Not My Customer." Journal of Educational Issues 6, no. 2 (September 20, 2020): 181. http://dx.doi.org/10.5296/jei.v6i2.17547.
Full textYu, Chong Ho, Angel Jannasch-Pennell, and Samuel DiGangi. "Enhancement of Student Experience Management in Higher Education by Sentiment Analysis and Text Mining." International Journal of Technology and Educational Marketing 8, no. 1 (January 2018): 16–33. http://dx.doi.org/10.4018/ijtem.2018010102.
Full textMinggu, Minggu, May Vitha Rahmadhani, and Siswandi Siswandi. "PENGARUH NILAI PELANGGAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMILIHAN PENDIDIKAN KAMPUS BERBASIS VOKASI." JURNAL LENTERA BISNIS 9, no. 2 (November 26, 2020): 88. http://dx.doi.org/10.34127/jrlab.v9i2.382.
Full textKarunakaran, N., and T. Bayavanda Chinnappa. "Customer relationship management and higher education in India." Journal of Management Research and Analysis 8, no. 4 (December 15, 2021): 180–88. http://dx.doi.org/10.18231/j.jmra.2021.035.
Full textQuynh Nga, Nguyen Thi, and Phan My Huyen. "Evaluating student satisfaction with 24-hour convenience stores in Ho Chi Minh City." Science & Technology Development Journal - Economics - Law and Management 3, no. 3 (December 7, 2019): 199–210. http://dx.doi.org/10.32508/stdjelm.v3i3.560.
Full textHidayat, Asep Candra. "PENGARUH KUALITAS PELAYANAN DAN NILAI PELANGGAN TERHADAP TINGKAT KEPUASAN MAHASISWA (STUDI KASUS DI UNIVERSITAS AZZAHRA JAKARTA)." Majalah Ilmiah Bijak 13, no. 2 (March 6, 2018): 187–209. http://dx.doi.org/10.31334/bijak.v13i2.77.
Full text-, Hendratmoko. "FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS PELANGGAN BTS MEAL DI JABODETABEK." Jurnal Orientasi Bisnis dan Entrepreneurship (JOBS) 2, no. 2 (November 18, 2021): 56–71. http://dx.doi.org/10.33476/jobs.v2i2.2049.
Full textNababan, Marlince NK, Windania Purba, and Evta Indra. "The Tuition Payment Queuing System Uses Android-Based First in First Out (FIFO) Algorithm." IOP Conference Series: Earth and Environmental Science 748, no. 1 (April 1, 2021): 012038. http://dx.doi.org/10.1088/1755-1315/748/1/012038.
Full textLakmali, A. A. I., Nalin Abeysekera, and D. A. C. Suranga Silva. "Effectiveness of customer social participation for academic purposes: a case of informal WhatsApp groups." Asian Association of Open Universities Journal 16, no. 3 (November 16, 2021): 326–43. http://dx.doi.org/10.1108/aaouj-08-2021-0093.
Full textPutri, Weny, Feby Astrid Kesaulya, and Yohanes Dicka Pratama. "Student Behavior Intention: An Analysis of Culture, Lecturer Performance, and Academic Services Quality." Journal of Accounting and Strategic Finance 2, no. 1 (June 30, 2019): 34–47. http://dx.doi.org/10.33005/jasf.v2i2.32.
Full textKonyana, Samkele, Stanley Chibuzor Onwubu, and Mokgadi Ursula Makgobole. "Masters and doctorate student experiences of service delivery at public universities in Kwazulu-Natal, South Africa." International Journal of Research in Business and Social Science (2147- 4478) 11, no. 3 (April 30, 2022): 265–77. http://dx.doi.org/10.20525/ijrbs.v11i3.1592.
Full textTucker, Mark, Christine Jubb, and Chee Jin Yap. "The theory of planned behaviour and student banking in Australia." International Journal of Bank Marketing 38, no. 1 (July 18, 2019): 113–37. http://dx.doi.org/10.1108/ijbm-11-2018-0324.
Full textSolechan, Solechan, and Aris Setiawan. "Implementasi Manajemen Peserta Didik Dalam Peningkatan Mutu Madrasah Di MTs Raden Rahmat Selorejo Mojowarno." Urwatul Wutsqo: Jurnal Studi Kependidikan dan Keislaman 10, no. 2 (September 17, 2021): 191–202. http://dx.doi.org/10.54437/urwatulwutsqo.v10i2.292.
Full textSahney, Sangeeta, D. K. Banwet, and S. Karunes. "An integrated framework of indices for quality management in education: a faculty perspective." TQM Journal 20, no. 5 (August 22, 2008): 502–19. http://dx.doi.org/10.1108/17542730810898467.
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