Relevant bibliographies by topics / Student as customer

Academic literature on the topic 'Student as customer'

Author: Grafiati
Published: 4 June 2021
Last updated: 20 February 2023

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Journal articles on the topic "Student as customer"

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Koris, Riina, and Petri Nokelainen. "The student-customer orientation questionnaire (SCOQ)." International Journal of Educational Management 29, no. 1 (January 12, 2015): 115–38. http://dx.doi.org/10.1108/ijem-10-2013-0152.

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Purpose – The purpose of this paper is to study Bayesian dependency modelling (BDM) to validate the model of educational experiences and the student-customer orientation questionnaire (SCOQ), and to identify the categories of educatonal experience in which students expect a higher educational institutions (HEI) to be student-customer oriented. Design/methodology/approach – This paper employs a cross-sectional quantitative survey study, mixed methods research, exploratory factor analysis and BDM. Findings – The validated model of educational experiences and the SCOQ; results indicate that students expect to be treated as customers in some, but not all categories of educational experience. Research limitations/implications – The authors contribute to existing literature on two fronts: the validated model of educational experiences and the categories of educational experience in which students expect to be treated as customers. Practical implications – The validated SCOQ presented in the paper may be used by other HEIs to assess the degree to which students expect a particular HEI to be customer oriented. Also, HEIs should assess students’ expectations concerning student-customer orientation before employing such an approach. Originality/value – The paper presents a validated model of educational experiences and a SCOQ. Additionally, the study does not investigate whether students expect a HEI as such to be student-customer oriented (as most studies have done so far); instead, the aim is to find out whether, in which categories of educational experience and to what extent students expect a HEI to be student-customer oriented. Thus, the study explores the phenomenon of student-customer orientation at a deeper level, i.e. separately at the level of educational experiences.
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McKnight, Susan, and Mike Berrington. "Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery." Evidence Based Library and Information Practice 3, no. 1 (March 17, 2008): 33. http://dx.doi.org/10.18438/b86g73.

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Objective: To identify how interventions, as a result of Customer Value Discovery research, increased student satisfaction in an academic library. The process created a positive environment for ongoing innovation amongst staff to deliver added value to customers. Methods: “Customer Discovery Workshops” were undertaken with academic staff and undergraduate on-campus students to provide managers and library staff with information on what services and resources were of value to customers, and what irritated them about existing services and resources. The impact of interventions was assessed two years after the research by using a university student satisfaction survey and an independent national student satisfaction survey. Results: The findings resulted in significant changes to the way forward-facing customer services were delivered. A number of value adding services were introduced for the customer. Overall customer satisfaction was improved. Conclusions: The customer value discovery research has created a culture of innovation and continuous improvement. The Balanced Scorecard framework was introduced to help track activity and performance against the objectives identified in the customer value research.
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Dropulić, Branka, Zoran Krupka, and Goran Vlašić. "Student customer experience." Management 26, no. 2 (December 21, 2021): 211–28. http://dx.doi.org/10.30924/mjcmi.26.2.12.

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The higher education (HE) landscape has been undergoing significant changes over the last decade. The trends of globalization and marketization of HE has had a profound impact on the dynamic relationship between students and higher education institutions (HEI) as service providers. Research efforts have been focused on understanding the role of students as customers, drivers of quality and satisfaction, and the emotional aspects of student customer experience (SCX). Despite an ongoing debate on whether students are customers and to what extent the business paradigm can be applied to HE, focusing on students’ higher education experience makes perfect sense, since students provide revenue and create a need for all the supporting services. This paper reviews the literature on SCX in the HE context. The paper aims to reduce the fragmentation of the field by spotting gaps and finding fruitful areas for future research. Using a bibliometric method based on articles indexed in the Web of Science database, it aims to identify the current state of knowledge in the field. The research contributes to both marketing and education theory by offering venues for new research. For policymakers in HE, it may serve as an up-to-date information source when looking for theoretically proven evidence for decision-making.
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Watjatrakul, Boonlert. "Factors affecting students’ intentions to study at universities adopting the “student-as-customer” concept." International Journal of Educational Management 28, no. 6 (August 5, 2014): 676–93. http://dx.doi.org/10.1108/ijem-09-2013-0135.

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Purpose – Competitive pressure and declining incomes in higher education have propelled many universities to increase the number of students admitted as a means of increasing their income, while the admitted students are regarded as “customers.” The purpose of this paper is to examine students’ beliefs regarding outcomes of the adoption of the student-as-customer concept and the interaction effects of these outcomes and the social influence on students’ attitudes toward acceptance of the student-as-customer concept and their intentions to study at universities adopting this concept. Design/methodology/approach – The conceptual model was developed to investigate the interaction effects of the five outcomes of the student-as-customer concept's adoption – the universities’ aim toward student satisfaction, the instructors’ neglect of teaching, the impairment of instructor-student relationship, the ease of course achievement, and the improvement of universities’ service quality and social influence on the students’ attitudes toward acceptance of the student-as-customer concept, and their intentions to study at universities adopting this concept. Survey questionnaires were used to collect data from students studying at a large private university inclining to adopt the student-as-customer concept. The structural equation modeling technique was utilized for testing the proposed model. Findings – The results indicate that students believe that the universities’ adoption of the student-as-customer concept will lead to improvement of the universities’ service quality and the degradation of educational quality in terms of the instructors’ neglect of teaching, the impairment of instructor-student relationship, and the ease of course achievement. The improvement of service quality has a positive effect on the students’ attitudes toward acceptance of the student-as-customer concept and their intentions to study at universities adopting this concept. The students’ beliefs toward the degradation of educational quality, on the other hand, have indirect and negative effects on the students’ intentions to study at universities adopting the concept. Interestingly, the effect of social influence on students’ intentions to study at universities adopting the concept is greater than the effects of students’ beliefs toward outcomes of the concept. Originality/value – This study is among the first research to empirically investigate the factors affecting students’ attitudes toward acceptance of the student-as-customer concept and their intentions to study at universities adopting this concept. The paper fills the gap in the higher education literature and provides guidance for universities to consider and prepare for the consequences of the concept's adoption associated with the number of students who intend to study at their universities.
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Firdaus Adrutdin, Khairul, Azlan Ali, Sallaudin Hassan, Jimisiah Jaafar, Nur Syafiqah A Rahim, and Muhammad Imran Qureshi. "The Relationship between Knowledge for Customer and Service Quality on Customer Satisfaction: A Study on UniKL MITEC Student Services." International Journal of Engineering & Technology 7, no. 2.29 (May 22, 2018): 69. http://dx.doi.org/10.14419/ijet.v7i2.29.13132.

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Knowledge for customer roles (KC) in student services is essentially very much important since the linkage of knowledge creation, sharing, dissemination and acquisition would be the value created for the customers. One of the important elements of customer knowledge (CK) is knowledge for customer roles (KC) and it reflects on how the process of knowledge transfer and exchange are conducted for the benefits of customer satisfaction (CS). This study aims to discuss on the relationship of knowledge for customer roles (KC) and service quality dimensions (SQ) on customer satisfaction (CS) in student services environment. In depth study on the customer knowledge (CK) dimension will be conducted in order to identify the level of knowledge of customers on student services and how the process of knowledge transfer and exchange are taking place. The study of service quality dimensions (SQ) in the student services is also conducted in order to identify the element of knowledge transfer and exchange that resides in the service quality RATER dimensions and how it relates to the knowledge for customer roles (KC) and customer satisfaction (CS). In conclusion, the construct of knowledge for customer roles (KC) relationship with the service quality dimensions (SQ) and customer satisfaction (CS) is critically assessed and the empirical studies are to be examined so as to assess on the obtained relationships.
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Tjahyadi, Rully Arlan, Cen Lu, and Jeslyn Fionita. "HIEDQUAL (High Education Quality) Dan Kepuasan Mahasiswa: Peran Reputasi Universitas Sebagai Variabel Mediasi." Jurnal Manajemen dan Bisnis Indonesia 5, no. 3 (June 1, 2018): 315–26. http://dx.doi.org/10.31843/jmbi.v5i3.170.

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Customers are the main part for the success of any business. Measurement of customer satisfaction is becoming vital for the long term sustainability of any organization especially service organization. In higher education context, student is a primary customer. So student satisfaction is important concept in facing increased pressure of the competition in the education service industry. It is vital for high education institution to have a proper understanding what determinants of student satisfaction. The most of customer satisfaction study have focused on service quality as an antecedent of student satisfaction. Model of service quality that will be examined in this study is HiEDQUAL model of service quality. Five aspects in measuring service quality are teaching and course content, administrative service, academic facilities, university facilities, and service support. This study will also test the role of university reputation as a moderator variable. Samples of this study are active students of Faculty of Economics of Maranatha Christian University. Questionnaires will distribute for 350 students. Research hypothesis will be tested with regression analysis for moderating variable. Keywords: Service Quality, High Education Quality, Reputation, Customer Satisfaction
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Darmadi, Roby, Parlagutan Silitonga, and Al AGus Kristiadi. "Pengaruh Social Media Customer Engagement Dan Kepuasan Pelanggan Terhadap Loyalitas Merek Perguruan Tinggi Swasta." Widya Manajemen 3, no. 2 (July 27, 2021): 166–77. http://dx.doi.org/10.32795/widyamanajemen.v3i2.1692.

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The broader use of the internet and the behavior of social media users have a significant influence on business management and higher education. Communication and interaction between customers and the company become more open and faster. This study aims to analyze the effect of social media customer engagement and student and alumni satisfaction on college loyalty as a brand and the role of student and alumni satisfaction as a mediator. The research uses a survey method conducted on 220 students and alumni of a leading tourism college in Jakarta who are followers of the college's Instagram account. Analisis data using SEM (StructuralEquation Model) revealed the research results that social media customer engagement significantly influences increasing loyalty to the college. Student and alumni satisfaction significantly influences increasing loyalty to the college and being a mediator that significantly influences customer engagement towards student and alumni loyalty.
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Windiari, Ilham, and Djumarno Djumarno. "THE EFFECT OF SERVICE QUALITY, CUSTOMER RELATIONSHIP MARKETING, AND BRAND IMAGE ON CUSTOMER LOYALTY AND CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE." Dinasti International Journal of Economics, Finance & Accounting 1, no. 6 (February 15, 2021): 1048–59. http://dx.doi.org/10.38035/dijefa.v1i6.742.

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Nowadays, intense competition does not only occur in the economic sector, but also penetrates the education sector. There is an analysis gap between information system services, the role of customer relations, and the image of the institution that has not been recognized, has an impact on student satisfaction, as well as the alleged decline in new students based on student and family recommendations. With the consideration of service quality, strategies to build relationships with customers and improve brand image, will determine the level of student satisfaction so as to form student loyalty. This study aims to analyze the effect of Service Quality, Customer Relationship Marketing and Brand Image on Loyalty with Satisfaction as an intervening variable (case study of Academy Telkom Jakarta). This research is categorized in Explanatory Research, with the method of survey using a questionnaire. The sampling technique used is Probability Sampling for a population of 506 student, and considering 305 respondents with Stratified Random sampling method. The analysis used LISREL 8.70 for Structural Equation Modeling (SEM), with a factor loading of 0.05. The results, concluded that there is a relationship between the SERVQUAL, CRM and BRAND variables with the SATISFACTION and LOYALITY variables. Be concluded that, if service quality, customer relationship marketing and brand image are improved, the level of satisfaction will increase, followed by an increase in consumer loyalty..
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Mon, Aye Mya. "Student Expectation and Perception on Service Quality: Gap Analysis Model." International Journal of Academe and Industry Research 4, no. 1 (January 7, 2023): 1–23. http://dx.doi.org/10.53378/352958.

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In the competitive market, it is crucial to stand as the market leaders maintaining the current customers offering the satisfying service quality and creating impacts to attract the potential. Hence, this research identifies the gaps between the customer expectation and perception on the academic service quality of an English Department in Yangon, Myanmar through the five dimensions SERVQUAL model. Deductive approach and exploratory research design are applied in the research. The study uses proportional sampling where a definite number of populations is known and the respondents are selected randomly from every batch. Through mixed method, quantitative and qualitative data are collected from 66 respondents attending English Language Programme. The results reveal that there are significant gaps between the customer expectation and perception, and the customers’ expectation level is higher than the perceived service quality. The qualitative data analysis is not merely provided in the research; therefore, it seems weak to identify the detailed opinions of the respondents’ views on the research factors. The customers’ perception and suggestions should be prioritised for the betterment of developmental progress of the academic service quality. The research indicates the prominence of the customer loyalty to maintain the customer satisfaction in the organisation.
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Manggarani, Cynthia Ayu. "THE ROLE OF CUSTOMER ENGAGEMENT ON CUSTOMER LOYALTY: A STUDY AT A PRIVATE HIGHER EDUCATION INSTITUTION." Hasanuddin Economics and Business Review 2, no. 1 (June 30, 2018): 71. http://dx.doi.org/10.26487/hebr.v2i1.1483.

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Today, consumers are no longer merely passive recipients of services provided by companies. Consumer's pervasiveness in their service consumption is the embodiment of Goods-Dominant Logic into Service-Dominant Logic paradigm shift. With this shift, consumers are now have the potential to be an effective corporate marketing agent. Private university, as the provider of education services whose survival depends on student participation and funding, is expected to be able to implement the right strategy in the face of the paradigm shift. This study aims to examine the effect of student engagement on student satisfaction. The effect of student satisfaction was then examined on student loyalty. The respondents of 140 students and former students of STIA Al Fithrah in Surabaya became the sample of this study. The results showed that student engagement has an important role to the development of student loyalty.
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Dissertations / Theses on the topic "Student as customer"

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Fox, Stephen. "The 'student as customer' metaphor : a case study of education students." Thesis, University of Huddersfield, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.431510.

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Brown, Robert Maxwell. "Drivers of student satisfaction and student loyalty in an Australian university setting." Connect to this title, 2006. http://theses.library.uwa.edu.au/adt-WU2007.0060/public/02whole.pdf.

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Thesis (Ph. D.)--Graduate School of Management, University of Western Australia.
Title taken from title screen (viewed October 5, 2007). Includes bibliographical references (p. 355-383) and appendices.
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Brown, Robert Maxwell. "Drivers of student satisfaction and student loyalty in an Australian university setting." University of Western Australia. Graduate School of Management, 2007. http://theses.library.uwa.edu.au/adt-WU2007.0060.

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[Truncated abstract] The Australian higher education sector has changed markedly in the last two decades. The size of the sector has swelled in size as new universities have been created from former Colleges of Advanced Education and Institutes of Technology, and succeeding governments have introduced policies that have embedded increasingly corporate and commercial practices into university administration. This has caused the creation of what are becoming known as ‘enterprise universities’. This thesis examines hypotheses arising from two fundamental questions. (i) Given the increasingly market-oriented higher education environment in Australia, will a model developed from the study of services marketing (which has developed since the 1970s as a distinct sub-branch of the Marketing discipline) show itself to be applicable to universities operating in the Australian sector? (ii) If so, are there demonstrable differences in the way in which ‘student customers’ respond in terms of the antecedents of customer satisfaction and customer loyalty within different types of university? . . . The study found that the model tested was highly appropriate for indicating the major antecedents of satisfaction and loyalty in this setting. It showed that the institutional image was a relatively stronger antecedent of perceived value and customer satisfaction than were elements of service quality, and that the model was effective in accounting for a large proportion of the variance found in students’ loyalty to their institution. It also found that there was relatively little difference between students attending different types of university in these matters. It argues that there is an important imperative for Australian universities to take a strategic image management approach to their marketing initiatives, and also issues related to the nature of higher education as a positional and public good.
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Jha, Dipra. "Influence of selected factors on customer satisfaction in UW-Stout residence halls." Menomonie, WI : University of Wisconsin--Stout, 2004. http://www.uwstout.edu/lib/thesis/2004/2004jhad.pdf.

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Crawford, Sarah L. "Defining quality customer service competencies at University of Wisconsin-Stout's Memorial Student Center." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002crawfords.pdf.

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Keblawi, Amal, Isak Johansson, and Dennis Svensson. "Student satisfaction in a higher education context." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-11165.

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Purpose - The purpose of this study is to find out to what extent the business administration students of Kristianstad University feel satisfaction in regard to service quality. Also, we want to find out if the impact of positive news about the university affects the students’ level of satisfaction. Approach/methodology - In order to be able to answer these questions, a quantitative research was conducted. Additionally, we used a 7-point Likert scale to measure the students’ opinions. Findings - The study found that the students were satisfied with the university, despite a negative service quality-gap. Furthermore, service quality only affected customer satisfaction to a small degree. Also, we found a positive relation between the impact of positive news and the level of satisfaction amongst the students. Research limitations/implications - The University may look at this paper’s findings and use them to realize its strengths and weaknesses. Future research may be conducted to find out if other factors have greater impact on customer satisfaction than service quality does. Originality – This study is unique in the sense that it investigates the service quality-gap in a higher education context. Also, the study brings new knowledge of the impact of positive news on customer satisfaction. Social implications - Hopefully, the impact of this study will increase the public’s insight of Kristianstad University. A study similar to this one is useful to any organization in the world, in order to establish the level of satisfaction from time to time.
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Murray, Jacqueline Ann. "Improving student satisfaction at a Caribbean university using a customer focussed strategy." Thesis, Edinburgh Napier University, 2018. http://researchrepository.napier.ac.uk/Output/1253524.

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The study aimed to determine the drivers of student satisfaction with the services offered by a Caribbean university. The study, premised on the marketing concept of customer satisfaction, used the Expectation Disconfirmation Model, a widely used tool, to operationalise the study. The study sought to determine (i) the level of customer (student) satisfaction with the services offered by a Caribbean university; (ii) the factors that influence customer (student) satisfaction level with the services offered by a Caribbean university; (iii) to provide management of the Caribbean university with a means through which the business performance of the institution might be improved and (iv) to identify the conceptual link between a Caribbean university and students' perception of the service it offers. Weighted Importance Scores, Gap Scores, and Overall Satisfaction Scores were computed on the data obtained from 512 students across the two campuses of the university. The analysis revealed that the majority of students were more dissatisfied rather than satisfied with the services and service providers of the university and that students' overall view of the services was poor or fair and that of the service providers more fair than poor. There were, however, instances where students were satisfied or delighted with the services provided by the university. The study uncovered thirteen dimensions - Attitude, Setting, Tangibles, Deliverables, Copying Facilities, Ergonomics, Utilities Responsiveness, Reliability, Security, Communication, Value for Money, Credibility - which drove student satisfaction. Two emergent dimensions, “Value for Money” and “Credibility”, could be considered overarching drivers of students' satisfaction. The findings have implications for practice since it was able to leverage the marketing theory of customer satisfaction on students at higher education and use the Expectation Disconfirmation Theory to model and ascertain student satisfaction. The study was able to identify dimensions and concomitant factors of importance to students on which the university could direct improvement efforts. The study lays claim to originality owing to the uniqueness of the model and the sample used in the study to ascertain drivers of student satisfaction at higher education.
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Fleming, Rebecca M. "Defining quality customer service competencies at the University of Wisconsin-Stout's Memorial Student Center phase II /." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002flemingr.pdf.

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Hadašová, Iva. "Měření spokojenosti zákazníků společnosti Student Agency, s. r. o." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2007. http://www.nusl.cz/ntk/nusl-221508.

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This master’s thesis lays emphasis on the satisfaction of the customer and building up relationship between the company and the customer. The thesis contains the measurement of passengers’ satisfaction with coach services offered by Student Agency, Ltd. and the proposal for improvement of these services, the aim of which is to attract more satisfied customers and to increase the occupancy of the routes. Thanks to this proposal, the company is able to strengthen its competitiveness.
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Weinfurtner, Dawn. "Customer frequency and satisfaction in the Memorial Student Center at the University of Wisconsin-Stout." Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998weinfurtnerd.pdf.

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Books on the topic "Student as customer"

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SimMarketing student playbook. Boston: McGraw-Hill/Irwin, 2003.

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COI Communications (Agency : Great Britain). Customer satisfaction with higher education financial support arrangements: Wave 3. [Annesley]: DfES, 2005.

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Wengraf, Tom. Some reflections on quality-control and customer-satisfaction issues implied by first year student interviews with firstyear MDS students and staff. [London]: [Middlesex Polytechnic], 1991.

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Metherell, Teresa Anne. Satisfying the mature student market within the UK hotel industry to achieve long term customer loyalty. Oxford: Oxford Brookes University, 2004.

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1937-, Garrod Andrew, and Davis Jay, eds. Crossing customs: International students write on U.S. college life and culture. New York: Falmer Press, 1999.

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Qiang, Niu. Dissatisfied customers: Chinese business institute students speak out. New York: Nova Science Publishers, 2008.

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Kipar, Mechthild. Penne ade!: Festaktivitäten zum Abitur zwischen Tradition und Suche nach neuen Formen. Münster: Waxmann, 1994.

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Miller, Karen. Student life. Detroit: Greenhaven Press, 2011.

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100 things every adult college student ought to know: A self-orientation guide with definitions, customs, procedures, and advice to assist adults in adjusting to the start of college. Williamsville, NY: Cambridge Stratford Study Skills Institute, 2000.

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Elementary linear algebra, custom publication: Student solutions manual. [Place of publication not identified]: Houghton Mifflin Harcourt, 2000.

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Book chapters on the topic "Student as customer"

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Schierenbeck, Christian. "From Student Selection to Customer Acquisition." In Fixing Higher Education, 107–18. Wiesbaden: Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-658-00213-8_8.

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Maloshonok, Natalia, and Irina Shcheglova. "From “Customer” to “Partner”: Approaches to Conceptualization of Student-University Relationships." In Student Support Services, 1–17. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_4-2.

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Maloshonok, Natalia, and Irina Shcheglova. "From “Customer” to “Partner”: Approaches to Conceptualization of Student-University Relationships." In Student Support Services, 1–17. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_4-1.

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Erck, Ryan W., and Rishi R. Sriram. "Residential Learning Communities as Coalitions: Bridging the Gap Between Customer, Consumer, and Learner." In Student Support Services, 1–18. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_5-2.

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Erck, Ryan W., and Rishi R. Sriram. "Residential Learning Communities as Coalitions: Bridging the Gap Between Customer, Consumer, and Learner." In Student Support Services, 1–18. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_5-1.

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Ekman, Peter, Eva Maaninen-Olsson, and Angelina Sundström. "Bringing Practitioner into the Classroom: Student Reflections and Learning Types: An Abstract." In Back to the Future: Using Marketing Basics to Provide Customer Value, 677–78. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-66023-3_219.

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Balasooriya, Isuru, Jordi Conesa, Enric Mor, and M. Elena Rodríguez. "Student Engagement Value (SEV): Adapting Customer Lifetime Value (CLV) for a Learning Environment." In Advances on P2P, Parallel, Grid, Cloud and Internet Computing, 601–10. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-69835-9_56.

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Neus, Florian. "Events as a Customer Touchpoint in Student Life – Creating Valuable Experiences and Lasting Impressions." In Handel und Internationales Marketing Retailing and International Marketing, 23–32. Wiesbaden: Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-29262-1_2.

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Gabelaia, Ioseb. "The Enrollment Marketing Playbook: Employing Enrollment Marketing Strategies into Student-Centric, Customer Service-Oriented Recruiting Environment." In Lecture Notes in Networks and Systems, 782–92. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-68476-1_72.

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Rippé, Cindy, Shannon Cummins, Suri Weisfeld-Spolter, and Yuliya Yurova. "Using the Sales Process as an Instructional Tool to Improve Student Perceptions of Instructor Responsiveness, Pedagogical Affect, and Likelihood to Enroll: An Abstract." In Back to the Future: Using Marketing Basics to Provide Customer Value, 475. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-66023-3_156.

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Conference papers on the topic "Student as customer"

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Bangyun, Han. "Customer value evaluation model of vocational college student custom." In 2011 International Conference on Uncertainty Reasoning and Knowledge Engineering (URKE). IEEE, 2011. http://dx.doi.org/10.1109/urke.2011.6007912.

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Pecar, Samuel. "Towards Opinion Summarization of Customer Reviews." In Proceedings of ACL 2018, Student Research Workshop. Stroudsburg, PA, USA: Association for Computational Linguistics, 2018. http://dx.doi.org/10.18653/v1/p18-3001.

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Detjaroenyos, Angkana, Niravit Worawarachai, Worawee Teerawisutkul, and Teerapat Pachimkul. "Customer experience application on Android." In 2014 Third ICT International Student Project Conference (ICT-ISPC). IEEE, 2014. http://dx.doi.org/10.1109/ict-ispc.2014.6923243.

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Pretko, Shannon. "Customer Service Soft Skills for Student Employees." In SIGUCCS '18: ACM SIGUCCS Annual Conference. New York, NY, USA: ACM, 2018. http://dx.doi.org/10.1145/3235715.3235741.

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Harvey, L. "Keeping the customer satisfied: the student satisfaction approach." In IEE Colloquium on `Quality in Higher Education'. IEE, 1995. http://dx.doi.org/10.1049/ic:19950563.

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Reffeor, Wendy S. "Using Assistive Device Design to Implement Cornerstone Design in a Junior Level Machine Design II Course." In ASME 2014 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/detc2014-34131.

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Assistive device design was used in a Junior level Machine Design II course to reinforce design concepts while increasing student awareness of the specialized needs of individual product users. Since these projects addressed the needs of specific users and/or a group of specific users, they were externally funded. This provided an incentive for student groups to accomplish the task assigned with a greater level of attention to detail and need to satisfy the design constraints. In all cases, student teams provided a useable, deliverable device to the customer at the end of the semester. A survey of the customers was completed at the end of the semester to determine customer satisfaction with the process. Overall, customers were highly satisfied with the results, although many expressed frustration due to the project timeline being too long. In all cases, a useable product was delivered at the end of the project. However, improvements were also possible in all cases and further work will be done on the products to better align them with user needs. Student response to the project was as expected. The students felt this project was a very valuable learning experience and reinforced not only the course material, but also forced them to learn about technologies not discussed in class. However, many commented that the time required to complete the project as well as the traditional course work was far greater than the time required of their peers taking the course with a “paper” project.
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Powers, Lance M., and Joshua D. Summers. "Roles and Observations of a Graduate Design Coach." In ASME 2005 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2005. http://dx.doi.org/10.1115/detc2005-85136.

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This paper discusses the roles that a graduate student coach experienced while working with an undergraduate design team in the development of a low, cost, low volume plastic injection modeling machine. Identified roles include: design tool teacher, design reviewer, project manager, and customer. A critique of the roles, including times spent in each role, is provided. This experience created generally higher satisfaction among the students and among the customers than had been previously seen in similar projects. Based upon this experience, it is justified to consider incorporating graduate design students as design coaches in senior design project teams.
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Li, Hongsheng, Jia Hu, Bo Chen, Yuxi Wang, Xiaoxing Lu, Kangping Li, and Fei Wang. "A Spatio-Temporal Customer Baseline Load Estimation Approach Based on LAD-LASSO Regression." In 2020 IEEE Student Conference on Electric Machines and Systems (SCEMS). IEEE, 2020. http://dx.doi.org/10.1109/scems48876.2020.9352370.

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Hendrayana, Angga Sucitra. "Influence of Customer’s Relation to Customer Value and Implication on Image University and Word of Mouth Student." In Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/icebef-18.2019.139.

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Murtiningsih, Dewi, Wendi Usino, and Joko Christian Chandra. "The Influence of Customer Relationship Management Influencing Factors on Student Loyalty using Student Satisfaction as Mediation Variable." In The 2nd International Conference on Inclusive Business in the Changing World. SCITEPRESS - Science and Technology Publications, 2019. http://dx.doi.org/10.5220/0008434506220627.

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Reports on the topic "Student as customer"

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Duque Rengel, VK, ME Abendaño Ramírez, and AV Velásquez Benavides. Analysis of communication factors influencing customer loyalty among university students. Revista Latina de Comunicación Social, June 2017. http://dx.doi.org/10.4185/rlcs-2017-1190en.

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Pinchuk, Olga P., Oleksandra M. Sokolyuk, Oleksandr Yu Burov, and Mariya P. Shyshkina. Digital transformation of learning environment: aspect of cognitive activity of students. [б. в.], September 2019. http://dx.doi.org/10.31812/123456789/3243.

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Peculiar features of digital environment include: integration of ICTs; use of local and global networks and resources; support and development of qualitatively new technologies of information processing; active use of modern means, methods and forms of teaching in the educational process. The organization of activities in terms of digital learning environment provides appropriate changes in the interaction between subjects of the educational process. Today, means and technologies of the information and communication networks (ICNs), in particular the Internet, which custom and operational-procedural properties were changed at the initial stage from closed local to open ones at present, become widespread. The development of ICNs (from closed local to open ones) changes the typology of learning environments. The following models of learning environments, which widely use ICT and ICN tools (with basic features that characterize them) are distinguished: using the local communication network for presentation of educational information; using the local communication network and open network resources; using open network resources; for independent use of open network resources directly in the classroom by a student; for use of open network resources by a student in the process of independent learning activity; for use by a student educational resources, specially created by a teacher, as well as resources of an open networks in his independent learning activity.
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Panko, Mary. Undergraduate Research: A Source for Faculty Publications? Unitec ePress, April 2014. http://dx.doi.org/10.34074/ocds.002.

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Over the last two decades undergraduate students have been encouraged to problem solve in ‘the real world’ in order to construct their own subject knowledge. This generally means that students are required to carry out research in their disciplines, a process which inevitably leads to the production of quantities of data. Once their findings are reported back to faculty and have been graded, they are largely ignored, as they are ‘only’ the product of undergraduate research. However, since 2000 there has been a move to bring this type of work into the open through undergraduate research conferences in order to benefit both the students and their institutions. Nevertheless, except for a few publications within medical teaching, faculty themselves have not widely used this data for their own research, perhaps fearing its potential lack of authenticity or credibility. This paper explores a case study to examine the validity and reliability of students’ findings and considers whether the observations obtained by students can or should be made into academic publications by staff. This study comprised four cohorts, totaling 109 second-year undergraduate automotive students, who had made repeat visits to a number of automotive workshops and reviewed the workshops’ activities with a particular focus on customer service, health and safety, and waste management. Analysis of the top 25% of students’ reports revealed that a number of compliance failures were appearing on such a regular basis that these findings should be brought to the attention of the automotive industry. The paper concludes with a recommendation that under carefully controlled conditions, academics should draw on this hitherto ignored seam of research data.
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Panko, Mary. Undergraduate Research: A Source for Faculty Publications? Unitec ePress, April 2014. http://dx.doi.org/10.34074/ocds.002.

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Over the last two decades undergraduate students have been encouraged to problem solve in ‘the real world’ in order to construct their own subject knowledge. This generally means that students are required to carry out research in their disciplines, a process which inevitably leads to the production of quantities of data. Once their findings are reported back to faculty and have been graded, they are largely ignored, as they are ‘only’ the product of undergraduate research. However, since 2000 there has been a move to bring this type of work into the open through undergraduate research conferences in order to benefit both the students and their institutions. Nevertheless, except for a few publications within medical teaching, faculty themselves have not widely used this data for their own research, perhaps fearing its potential lack of authenticity or credibility. This paper explores a case study to examine the validity and reliability of students’ findings and considers whether the observations obtained by students can or should be made into academic publications by staff. This study comprised four cohorts, totaling 109 second-year undergraduate automotive students, who had made repeat visits to a number of automotive workshops and reviewed the workshops’ activities with a particular focus on customer service, health and safety, and waste management. Analysis of the top 25% of students’ reports revealed that a number of compliance failures were appearing on such a regular basis that these findings should be brought to the attention of the automotive industry. The paper concludes with a recommendation that under carefully controlled conditions, academics should draw on this hitherto ignored seam of research data.
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Panko, Mary. Undergraduate Research: A Source for Faculty Publications? Unitec ePress, April 2014. http://dx.doi.org/10.34074/ocds.002.

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Over the last two decades undergraduate students have been encouraged to problem solve in ‘the real world’ in order to construct their own subject knowledge. This generally means that students are required to carry out research in their disciplines, a process which inevitably leads to the production of quantities of data. Once their findings are reported back to faculty and have been graded, they are largely ignored, as they are ‘only’ the product of undergraduate research. However, since 2000 there has been a move to bring this type of work into the open through undergraduate research conferences in order to benefit both the students and their institutions. Nevertheless, except for a few publications within medical teaching, faculty themselves have not widely used this data for their own research, perhaps fearing its potential lack of authenticity or credibility. This paper explores a case study to examine the validity and reliability of students’ findings and considers whether the observations obtained by students can or should be made into academic publications by staff. This study comprised four cohorts, totaling 109 second-year undergraduate automotive students, who had made repeat visits to a number of automotive workshops and reviewed the workshops’ activities with a particular focus on customer service, health and safety, and waste management. Analysis of the top 25% of students’ reports revealed that a number of compliance failures were appearing on such a regular basis that these findings should be brought to the attention of the automotive industry. The paper concludes with a recommendation that under carefully controlled conditions, academics should draw on this hitherto ignored seam of research data.
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Vakaliuk, Tetiana, Valerii Kontsedailo, Dmytro Antoniuk, Olha Korotun, Serhiy Semerikov, and Iryna Mintii. Using Game Dev Tycoon to Create Professional Soft Competencies for Future Engineers-Programmers. [б. в.], November 2020. http://dx.doi.org/10.31812/123456789/4129.

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The article presents the possibilities of using game simulator Game Dev Tycoon to develop professional soft competencies for future engineer programmers in higher education. The choice of the term “gaming simulator” is substantiated, a generalization of this concept is given. The definition of such concepts as “game simulation” and “professional soft competencies” are given. Describes how in the process of passing game simulations students develop the professional soft competencies. Professional soft competencies include: the ability to work in a team; ability to cooperate; ability to problem-solving; ability to communicative; ability to decision-making; ability to orientation to the result; ability to support of interpersonal relations; ability to use of rules and procedures; ability to reporting; ability to attention to detail; ability to customer service; ability to sustainability; ability to the manifestation of professional honesty and ethics; ability to planning and prioritization; ability to adaptation; ability to initiative; ability to Innovation; ability to external and organizational awareness.
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