Academic literature on the topic 'Student as customer'
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Journal articles on the topic "Student as customer"
Koris, Riina, and Petri Nokelainen. "The student-customer orientation questionnaire (SCOQ)." International Journal of Educational Management 29, no. 1 (January 12, 2015): 115–38. http://dx.doi.org/10.1108/ijem-10-2013-0152.
Full textMcKnight, Susan, and Mike Berrington. "Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery." Evidence Based Library and Information Practice 3, no. 1 (March 17, 2008): 33. http://dx.doi.org/10.18438/b86g73.
Full textDropulić, Branka, Zoran Krupka, and Goran Vlašić. "Student customer experience." Management 26, no. 2 (December 21, 2021): 211–28. http://dx.doi.org/10.30924/mjcmi.26.2.12.
Full textWatjatrakul, Boonlert. "Factors affecting students’ intentions to study at universities adopting the “student-as-customer” concept." International Journal of Educational Management 28, no. 6 (August 5, 2014): 676–93. http://dx.doi.org/10.1108/ijem-09-2013-0135.
Full textFirdaus Adrutdin, Khairul, Azlan Ali, Sallaudin Hassan, Jimisiah Jaafar, Nur Syafiqah A Rahim, and Muhammad Imran Qureshi. "The Relationship between Knowledge for Customer and Service Quality on Customer Satisfaction: A Study on UniKL MITEC Student Services." International Journal of Engineering & Technology 7, no. 2.29 (May 22, 2018): 69. http://dx.doi.org/10.14419/ijet.v7i2.29.13132.
Full textTjahyadi, Rully Arlan, Cen Lu, and Jeslyn Fionita. "HIEDQUAL (High Education Quality) Dan Kepuasan Mahasiswa: Peran Reputasi Universitas Sebagai Variabel Mediasi." Jurnal Manajemen dan Bisnis Indonesia 5, no. 3 (June 1, 2018): 315–26. http://dx.doi.org/10.31843/jmbi.v5i3.170.
Full textDarmadi, Roby, Parlagutan Silitonga, and Al AGus Kristiadi. "Pengaruh Social Media Customer Engagement Dan Kepuasan Pelanggan Terhadap Loyalitas Merek Perguruan Tinggi Swasta." Widya Manajemen 3, no. 2 (July 27, 2021): 166–77. http://dx.doi.org/10.32795/widyamanajemen.v3i2.1692.
Full textWindiari, Ilham, and Djumarno Djumarno. "THE EFFECT OF SERVICE QUALITY, CUSTOMER RELATIONSHIP MARKETING, AND BRAND IMAGE ON CUSTOMER LOYALTY AND CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE." Dinasti International Journal of Economics, Finance & Accounting 1, no. 6 (February 15, 2021): 1048–59. http://dx.doi.org/10.38035/dijefa.v1i6.742.
Full textMon, Aye Mya. "Student Expectation and Perception on Service Quality: Gap Analysis Model." International Journal of Academe and Industry Research 4, no. 1 (January 7, 2023): 1–23. http://dx.doi.org/10.53378/352958.
Full textManggarani, Cynthia Ayu. "THE ROLE OF CUSTOMER ENGAGEMENT ON CUSTOMER LOYALTY: A STUDY AT A PRIVATE HIGHER EDUCATION INSTITUTION." Hasanuddin Economics and Business Review 2, no. 1 (June 30, 2018): 71. http://dx.doi.org/10.26487/hebr.v2i1.1483.
Full textDissertations / Theses on the topic "Student as customer"
Fox, Stephen. "The 'student as customer' metaphor : a case study of education students." Thesis, University of Huddersfield, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.431510.
Full textBrown, Robert Maxwell. "Drivers of student satisfaction and student loyalty in an Australian university setting." Connect to this title, 2006. http://theses.library.uwa.edu.au/adt-WU2007.0060/public/02whole.pdf.
Full textTitle taken from title screen (viewed October 5, 2007). Includes bibliographical references (p. 355-383) and appendices.
Brown, Robert Maxwell. "Drivers of student satisfaction and student loyalty in an Australian university setting." University of Western Australia. Graduate School of Management, 2007. http://theses.library.uwa.edu.au/adt-WU2007.0060.
Full textJha, Dipra. "Influence of selected factors on customer satisfaction in UW-Stout residence halls." Menomonie, WI : University of Wisconsin--Stout, 2004. http://www.uwstout.edu/lib/thesis/2004/2004jhad.pdf.
Full textCrawford, Sarah L. "Defining quality customer service competencies at University of Wisconsin-Stout's Memorial Student Center." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002crawfords.pdf.
Full textKeblawi, Amal, Isak Johansson, and Dennis Svensson. "Student satisfaction in a higher education context." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-11165.
Full textMurray, Jacqueline Ann. "Improving student satisfaction at a Caribbean university using a customer focussed strategy." Thesis, Edinburgh Napier University, 2018. http://researchrepository.napier.ac.uk/Output/1253524.
Full textFleming, Rebecca M. "Defining quality customer service competencies at the University of Wisconsin-Stout's Memorial Student Center phase II /." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002flemingr.pdf.
Full textHadašová, Iva. "Měření spokojenosti zákazníků společnosti Student Agency, s. r. o." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2007. http://www.nusl.cz/ntk/nusl-221508.
Full textWeinfurtner, Dawn. "Customer frequency and satisfaction in the Memorial Student Center at the University of Wisconsin-Stout." Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998weinfurtnerd.pdf.
Full textBooks on the topic "Student as customer"
SimMarketing student playbook. Boston: McGraw-Hill/Irwin, 2003.
Find full textCOI Communications (Agency : Great Britain). Customer satisfaction with higher education financial support arrangements: Wave 3. [Annesley]: DfES, 2005.
Find full textWengraf, Tom. Some reflections on quality-control and customer-satisfaction issues implied by first year student interviews with firstyear MDS students and staff. [London]: [Middlesex Polytechnic], 1991.
Find full textMetherell, Teresa Anne. Satisfying the mature student market within the UK hotel industry to achieve long term customer loyalty. Oxford: Oxford Brookes University, 2004.
Find full text1937-, Garrod Andrew, and Davis Jay, eds. Crossing customs: International students write on U.S. college life and culture. New York: Falmer Press, 1999.
Find full textQiang, Niu. Dissatisfied customers: Chinese business institute students speak out. New York: Nova Science Publishers, 2008.
Find full textKipar, Mechthild. Penne ade!: Festaktivitäten zum Abitur zwischen Tradition und Suche nach neuen Formen. Münster: Waxmann, 1994.
Find full textMiller, Karen. Student life. Detroit: Greenhaven Press, 2011.
Find full text100 things every adult college student ought to know: A self-orientation guide with definitions, customs, procedures, and advice to assist adults in adjusting to the start of college. Williamsville, NY: Cambridge Stratford Study Skills Institute, 2000.
Find full textElementary linear algebra, custom publication: Student solutions manual. [Place of publication not identified]: Houghton Mifflin Harcourt, 2000.
Find full textBook chapters on the topic "Student as customer"
Schierenbeck, Christian. "From Student Selection to Customer Acquisition." In Fixing Higher Education, 107–18. Wiesbaden: Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-658-00213-8_8.
Full textMaloshonok, Natalia, and Irina Shcheglova. "From “Customer” to “Partner”: Approaches to Conceptualization of Student-University Relationships." In Student Support Services, 1–17. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_4-2.
Full textMaloshonok, Natalia, and Irina Shcheglova. "From “Customer” to “Partner”: Approaches to Conceptualization of Student-University Relationships." In Student Support Services, 1–17. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_4-1.
Full textErck, Ryan W., and Rishi R. Sriram. "Residential Learning Communities as Coalitions: Bridging the Gap Between Customer, Consumer, and Learner." In Student Support Services, 1–18. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_5-2.
Full textErck, Ryan W., and Rishi R. Sriram. "Residential Learning Communities as Coalitions: Bridging the Gap Between Customer, Consumer, and Learner." In Student Support Services, 1–18. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-13-3364-4_5-1.
Full textEkman, Peter, Eva Maaninen-Olsson, and Angelina Sundström. "Bringing Practitioner into the Classroom: Student Reflections and Learning Types: An Abstract." In Back to the Future: Using Marketing Basics to Provide Customer Value, 677–78. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-66023-3_219.
Full textBalasooriya, Isuru, Jordi Conesa, Enric Mor, and M. Elena Rodríguez. "Student Engagement Value (SEV): Adapting Customer Lifetime Value (CLV) for a Learning Environment." In Advances on P2P, Parallel, Grid, Cloud and Internet Computing, 601–10. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-69835-9_56.
Full textNeus, Florian. "Events as a Customer Touchpoint in Student Life – Creating Valuable Experiences and Lasting Impressions." In Handel und Internationales Marketing Retailing and International Marketing, 23–32. Wiesbaden: Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-29262-1_2.
Full textGabelaia, Ioseb. "The Enrollment Marketing Playbook: Employing Enrollment Marketing Strategies into Student-Centric, Customer Service-Oriented Recruiting Environment." In Lecture Notes in Networks and Systems, 782–92. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-68476-1_72.
Full textRippé, Cindy, Shannon Cummins, Suri Weisfeld-Spolter, and Yuliya Yurova. "Using the Sales Process as an Instructional Tool to Improve Student Perceptions of Instructor Responsiveness, Pedagogical Affect, and Likelihood to Enroll: An Abstract." In Back to the Future: Using Marketing Basics to Provide Customer Value, 475. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-66023-3_156.
Full textConference papers on the topic "Student as customer"
Bangyun, Han. "Customer value evaluation model of vocational college student custom." In 2011 International Conference on Uncertainty Reasoning and Knowledge Engineering (URKE). IEEE, 2011. http://dx.doi.org/10.1109/urke.2011.6007912.
Full textPecar, Samuel. "Towards Opinion Summarization of Customer Reviews." In Proceedings of ACL 2018, Student Research Workshop. Stroudsburg, PA, USA: Association for Computational Linguistics, 2018. http://dx.doi.org/10.18653/v1/p18-3001.
Full textDetjaroenyos, Angkana, Niravit Worawarachai, Worawee Teerawisutkul, and Teerapat Pachimkul. "Customer experience application on Android." In 2014 Third ICT International Student Project Conference (ICT-ISPC). IEEE, 2014. http://dx.doi.org/10.1109/ict-ispc.2014.6923243.
Full textPretko, Shannon. "Customer Service Soft Skills for Student Employees." In SIGUCCS '18: ACM SIGUCCS Annual Conference. New York, NY, USA: ACM, 2018. http://dx.doi.org/10.1145/3235715.3235741.
Full textHarvey, L. "Keeping the customer satisfied: the student satisfaction approach." In IEE Colloquium on `Quality in Higher Education'. IEE, 1995. http://dx.doi.org/10.1049/ic:19950563.
Full textReffeor, Wendy S. "Using Assistive Device Design to Implement Cornerstone Design in a Junior Level Machine Design II Course." In ASME 2014 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/detc2014-34131.
Full textPowers, Lance M., and Joshua D. Summers. "Roles and Observations of a Graduate Design Coach." In ASME 2005 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2005. http://dx.doi.org/10.1115/detc2005-85136.
Full textLi, Hongsheng, Jia Hu, Bo Chen, Yuxi Wang, Xiaoxing Lu, Kangping Li, and Fei Wang. "A Spatio-Temporal Customer Baseline Load Estimation Approach Based on LAD-LASSO Regression." In 2020 IEEE Student Conference on Electric Machines and Systems (SCEMS). IEEE, 2020. http://dx.doi.org/10.1109/scems48876.2020.9352370.
Full textHendrayana, Angga Sucitra. "Influence of Customer’s Relation to Customer Value and Implication on Image University and Word of Mouth Student." In Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/icebef-18.2019.139.
Full textMurtiningsih, Dewi, Wendi Usino, and Joko Christian Chandra. "The Influence of Customer Relationship Management Influencing Factors on Student Loyalty using Student Satisfaction as Mediation Variable." In The 2nd International Conference on Inclusive Business in the Changing World. SCITEPRESS - Science and Technology Publications, 2019. http://dx.doi.org/10.5220/0008434506220627.
Full textReports on the topic "Student as customer"
Duque Rengel, VK, ME Abendaño Ramírez, and AV Velásquez Benavides. Analysis of communication factors influencing customer loyalty among university students. Revista Latina de Comunicación Social, June 2017. http://dx.doi.org/10.4185/rlcs-2017-1190en.
Full textPinchuk, Olga P., Oleksandra M. Sokolyuk, Oleksandr Yu Burov, and Mariya P. Shyshkina. Digital transformation of learning environment: aspect of cognitive activity of students. [б. в.], September 2019. http://dx.doi.org/10.31812/123456789/3243.
Full textPanko, Mary. Undergraduate Research: A Source for Faculty Publications? Unitec ePress, April 2014. http://dx.doi.org/10.34074/ocds.002.
Full textPanko, Mary. Undergraduate Research: A Source for Faculty Publications? Unitec ePress, April 2014. http://dx.doi.org/10.34074/ocds.002.
Full textPanko, Mary. Undergraduate Research: A Source for Faculty Publications? Unitec ePress, April 2014. http://dx.doi.org/10.34074/ocds.002.
Full textVakaliuk, Tetiana, Valerii Kontsedailo, Dmytro Antoniuk, Olha Korotun, Serhiy Semerikov, and Iryna Mintii. Using Game Dev Tycoon to Create Professional Soft Competencies for Future Engineers-Programmers. [б. в.], November 2020. http://dx.doi.org/10.31812/123456789/4129.
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