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Dissertations / Theses on the topic 'Social service'
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1
So, Kam-chiu Ivan. "Social workers' and NGOs' attitudes towards using computers in social welfare services." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1374513X.
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Bourjot-Deparis, Julien. "L'étiquetage social au service du marketing social." Thesis, Paris 9, 2015. http://www.theses.fr/2015PA090056.
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L’étiquetage social est une technique de persuasion qui consiste à attribuer à un individu une étiquette (sous forme de trait de personnalité ou de valeur) dans le but de le voir se conformer à celle-ci. Cette approche, qui est par essence positive pour l’individu cible car elle est basée sur un étiquetage de valeurs socialement valorisées, permet d’obtenir de bons résultats sur les changements de comportements. Ce travail de thèse se propose spécifiquement d’interroger l’efficacité de l’étiquetage social dans une démarche de marketing social. A l’aide de quatre études expérimentales, nous testons la pertinence de la méthode dans les domaines de la citoyenneté et des impôts (études 1.1 & 1.2), de la consommation étudiante de drogue et d’alcool (étude 2), et de la sensibilisation à l’écologie d’enfants (étude 3). Nous montrons que la technique peut être efficace dans une démarche de communication sociale, mais nécessite pour cela un effort préalable de compréhension des spécificités du contexte d’applicationSocial labeling is a persuasion technique which consists of assigning a label to an individual (i.e. personality trait or value) in order to see him/her comply with it. This approach, which is positive for the target individual because it is based on labeling socially valued qualities, provides good results on behavioral changes. This work intends to question the effectiveness of social labeling in a social marketing approach. Using four experimental studies, we test the relevance of the method in the areas of citizenship and taxes (studies 1.1 & 1.2), students drug and alcohol use (study 2), and children environmental awareness (study 3). We show that the technique can be effective in a social communications approach, but requires an appropriate understanding of the application context
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Greene, Joseph Harrison. "Development of a social service program for college health services." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1869.
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The initial development of a social services program in a college health setting is presented, with discussion regarding causes, methods, and outcomes. Both empirical and anecdotal data which were influential in the initial formation of the program are reviewed, in the context of an examination of the research literature relating to this area. The actual development and implementation of the program is followed through its first year of existence. Outcomes are presented in the form of qualitative data analysis and case studies. Discussion of the results and recommendations for both future research and improvements to the program are presented.
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蘇金照 and Kam-chiu Ivan So. "Social workers' and NGOs' attitudes towards using computers in social welfare services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31977467.
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Salvador, Mariléa Borges de Lima. "Serviço Social, teoria social de Marx e a direção política da profissão." Pontifícia Universidade Católica de São Paulo, 2018. https://tede2.pucsp.br/handle/handle/21726.
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The thesis investigates the relation between the Social Service and Marx's social theory, seeking to know the political direction the profession has taken to consolidate the Critical Social Service, from the approach with the Marxist tradition without the Marxian thought until the encounter with the work of Marx. Starting from the hypothesis that the Social Service has its genesis in the conservative politics of the capitalist State, that such conservatism expresses the reformist political direction advocated by that State as a protector and maintainer organ of the interests of the capitalist class, and that the conservative / reformist character of the profession persists to the present day challenging the profession political nature interventionist character committed to a professional exercise immersed in the critique of political economy, in the understanding of social service as a profession inserted in the socio-technical division of labor and sustained by the ethical principle of the intransigent defense of the interests of working class, the thesis is the result of a bibliographical research with the effective instrumental of the investigative process execution defined by the systematic study of the literature concerning the question of the relation established between the Social Service and Marx's social theory conveyed in the written and spoken works disseminated with their theoretical contributions in books, websites, videos and backed by the historical and theoretical foundations of the profession explained by the Marxist critical theoretical matrix and constituted from the 1960s following the social question and consolidated in the years 1980. The first part of the text discusses the meeting of the Social Service with Marxist thought emphasizing the sociohistorical and ideopolitical antecedents of the social service and social theory of Marx relation occurred in the contexts of the social question produced by the capitalist social reproduction in Europe, Latin America and Brazil. In the second debate the construction of the Critical Social Service with the Marxist critical theoretical matrix and the conception of the Social Service as an institutionalized profession oriented by the movement of rupture intention that the profession agreed to carry out as a way to suppress the traditional and conservative bias in which the profession was based. The third part deals with the limitations, contradictions and possibilities in the political direction of critical social service on the way to the emancipation of the working class
A tese investiga a relação entre o Serviço Social com a teoria social de Marx buscando conhecer a direção política que a profissão tem tomado para consolidar o Serviço Social Crítico, desde a aproximação com a tradição marxista sem o pensamento marxiano até o encontro com a obra de Marx. Partindo da hipótese de que o Serviço Social tem sua gênese na política conservadora do Estado capitalista, que esse conservadorismo expressa a direção política reformista preconizada por esse Estado enquanto órgão protetor e mantenedor dos interesses da classe capitalista, e que o caráter conservador/reformista da profissão persiste até os dias atuais desafiando a natureza política da profissão de caráter interventivo comprometida com um exercício profissional imerso na crítica da economia política, na compreensão do serviço social como profissão inserida na divisão sociotécnica do trabalho e sustentada pelo princípio ético da defesa intransigente dos interesses da classe trabalhadora, a tese é resultado de pesquisa bibliográfica com o efetivo instrumental de execução do processo investigatório definido pelo estudo sistemático da literatura concernente a questão da relação que se estabelece entre o Serviço Social e a teoria social de Marx veiculada nas obras escritas, faladas e divulgadas com seus aportes teóricos em livro, sites, vídeos e respaldada nos fundamentos históricos e teóricos da profissão explicados pela matriz teórico crítica marxista e constituídos a partir da década de 1960, na esteira da questão social e consolidado nos anos de 1980. Na primeira parte do texto debate-se o encontro do Serviço Social com o pensamento marxista enfatizando os antecedentes socio-históricos e ideopolíticos da relação serviço social e teoria social de Marx, ocorridos nos contextos da questão social produzida pela reprodução social capitalista na Europa, na América Latina e no Brasil. Na segunda debate-se a construção do Serviço Social Crítico com a matriz teórico crítica marxista e a concepção do Serviço Social como profissão institucionalizada orientada pelo movimento de intenção de ruptura que a profissão pactuou em realizar como forma de suprimir o viés tradicional e conservador que fundamentava a profissão. Na terceira parte aborda-se as limitações, contradições e possibilidades na direção política do serviço social crítico a caminho da emancipação da classe trabalhadora
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Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.
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E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.
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Cowan, Jim. "Information systems in public services : viewing service related information systems 'from within' in UK social service departments." Thesis, London South Bank University, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.434429.
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Yoo, Jang Hoon S. M. Massachusetts Institute of Technology. "Service platform strategy : social networking and mobile service platform perspectives." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/67572.
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Thesis (S.M. in Engineering and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2011.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 99-101).
The significance of the service platform is increasing, while studies on this phenomenon remain scarce and insufficient. Most of the researches focus on products, market segmentation and how platform triggers innovation and there's a lack of researches that focus on services, the fast growing industry nowadays. In analyzing the service platform, it is important to understand the interactions between different players, such as application developers, content providers, network operators, and users. For that purpose, a value network analysis which analyzes the interactions for creating value between the key players is more suitable than the common value chain analysis which is one-directional and sequential. This thesis adopts the value network approach in an attempt to analyze the two different types of service platform, that is, social networking platform and mobile service platform. The Social Networking Service (SNS) is evolving beyond the bounds of a simple personal network and is gradually transforming into a social networking platform where SNS information is used to develop various new services. This thesis examines the positioning and interaction of the key players for the social networking platform and the values that the key players can gain and capture. The mobile service platform is becoming more important, as 3G mobile technologies are mature and widespread and the smartphone market is growing rapidly. For the mobile service platform, the market players are engaged in a severe competition to control the market through various strategies. The biggest current issue in the mobile market is the movement to open platform strategy to build an ecosystem in which third-party developers can participate. This thesis also examines the positioning and interaction of the key players surrounding the mobile service platform and the values that the key players can gain and capture. Ultimately, this thesis aims to suggest service platform strategies for service platform providers and third party developers from the perspectives of social networking platform and mobile service platform. For that purpose, case studies are conducted in depth. In this thesis, the term "service platform" is defined as a set of interfaces provided for the development of applications or contents as service and software grow into one.
by Jang Hoon Yoo.
S.M.in Engineering and Management
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Bakina, Oleksandra. "Social networking." Thesis, Молодь у глобалізованому світі: академічні аспекти англомовних фахових досліджень (англ. мовою) / Укл., ред. А.І.Раду: збірник мат. конф. - Львів: ПП "Марусич", 2011. - 147 с, 2011. http://er.nau.edu.ua/handle/NAU/20769.
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Vaughan, Glenys. "Ethnic origin and the use of social services : the experience of a hospital social service department." Thesis, McGill University, 1990. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=59620.
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The importance of ethnic origin as a factor in delivery of social services has been recognised internationally as relevant at different levels of organization. This study examined 500 dossiers, a random sample of clients referred in 1985 to one hospital social service department in Montreal. Age, gender, status of children, referring hospital service, problems experienced and involvement with community social service agencies were found to be related to ethnic origin, using the Kruskal-Wallis and Pearson chi-squared test. After accounting for differences between ethnic groups in age, type of problem and referring hospital service by the use of logit analysis, ethnic origin significantly affected the changes of involvement with Social Service Centres and Departments of Youth Protection. Among the implications of the results for social services in Montreal were the need for the following: recognition that some ethnic minorities have very different social service needs than the larger ethnic groups; development of skills in cross-cultural social service provision because of the clientele's varied ethnic background; consideration of the impact, desirability and viability of ethnic/socioculturally specific agencies and services. The urgent need for further research is emphasised.
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Brown, Jamie Branam, Mary R. Langenbrunner, and Teresa Brooks-Taylor. "Oppression Activity Using the Mechanism of Social Service Learning." Digital Commons @ East Tennessee State University, 2019. https://dc.etsu.edu/etsu-works/5867.
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COSTA, TITO MENDES DA. "SOCIAL CRM THROUGH SELF-SERVICE TECHNOLOGIES." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2014. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=24495@1.
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As gerações atuais (Y, Z, Me...) são conhecidas como as Gerações Silenciosas
pois fazem uso extensivo de mecanismos de mídias sociais e serviços de mensagem
(SMS e mais recentemente Whatsapp) em lugar de serviços de voz. Tais gerações,
que começam a ser responsáveis por grande parte do mercado consumidor, se
sentem mais à vontade com a troca de mensagens vis-à-vis as relações diretas que
normalmente ocorrem na comercialização de serviços e suporte pós-venda,
facilitando a ampliação do escopo de soluções de auto-serviço e auto-atendimento
para esse público. Nesse prisma, torna-se interessante entender de que forma esses
novos consumidores se comportam nas mídias sociais e as relações e questões que os
levam a adotar novas tecnologias e consumir novos produtos e serviços que podem
trazer implicações significativas tanto para a evolução da teoria acadêmica como
para gestores de empresas. No presente estudo é proposto um modelo conceitual
para avaliação da intenção de adoção de uma nova tecnologia, integrando relações
de endosso nas mídias sociais aos efeitos moduladores que o Narcisismo Social
(narcisismo nas mídias sociais) podem causar sobre a dimensão afetiva uma vez que
o consumo em si não seja uma necessidade fim, mas sim um meio para se auto
afirmar. Surveys online com consumidores de serviço de telefonia móvel foram
analisados através de equações estruturais afim de se testar se as hipóteses criadas
através de indícios de relações observados na revisão da literatura foram ou não
confirmadas.Current generations (Y, Z, Me...) are known as the Silent Generation because they make extensive use of mechanisms of social media and messaging (SMS and more recently Whatsapp) rather than voice services. Such generations, which begin to be responsible for much of the consumer market, feel more comfortable with the message exchange instead of direct relations that normally occur in services commercialization and post-sales support, facilitating the expansion self-service solutions for this public. In this perspective, it is interesting to understand how these new consumers behave in social media and the relationships and issues that lead them to adopt new technologies and consume new products and services that can bring significant implications for the evolution of both academic theory and for managers. In the present study we propose a conceptual model to evaluate the intention to adopt a new technology, integrating the social relations of endorsement to the modulatory effects that social media Narcissism (Narcissism in social media) may have on the affective dimension since consumption itself is not an end but rather a means to assert themselves. Online surveys with mobile phone service consumers were analyzed through structures equation modeling in order to test if the hypotheses created by evidence of the relationships observed in the literature review were confirmed or not.
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Garbarini, Lahache Joelle. "La notion d'aide en service social." Paris 10, 1993. http://www.theses.fr/1993PA100026.
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L'aide est un concept-clé. Les théories psychanalytiques sont utilisées pour mieux saisir la portée et l'enjeu de cette notion pour le service social. Un outil méthodologique a été crée. Douze planches projectives ont été imaginées sur le modèle du test t. A t en psychologie. Elles ont été présentées a douze interviewées à qui il est demande de raconter une histoire professionnelle. Le matériel constitue est riche et dense. L'entretien en face à face est le prototype de l'aide. Les tiers sont exclus dans leur ensemble. On peut repérer plusieurs modalités de l'aide : l'aide relais, l'aide accompagnement, l'aide guide, l'aide soutien, l'aide interprétation, l'aide compréhension, l'aide information. L'aide est traversée d'une incessante recherche de distance entre ses propres affects et ceux du client. Vouloir aider, c'est chercher fantasmatiquement à recréer une relation duelle, proche de l'imaginaire. Par un jeu complexe d'identification et d'inversion de rôles l'assistante sociale s'identifiant à la fille tente de réparer la mère ; c'est cette quête impossible de retrouvailles avec la mère et soi - enfant qui structure imaginairement l'aide en service social.
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Ko, Shin Il. "Church growth through social service program." Theological Research Exchange Network (TREN), 1995. http://www.tren.com.
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Heinemann, Danton Lynx. "Social service use among illegal immigrants." Thesis, The University of Arizona, 1996. http://hdl.handle.net/10150/291986.
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This thesis paper researches the impact of illegal immigration on U.S. social services. The study focuses on information gathered from a group of illegal Mexican immigrants who have lived and worked in the U.S. The sample of illegal Mexican immigrants was attracted to the U.S. primarily for economic reasons. The U.S. economic system has directly and indirectly attracted Mexican workers into America for over a 100 years. The U.S. economy has directly attracted Mexican workers through recruitment practices employed by several U.S. business sectors. Indirectly, the powerful U.S. economy has historically attracted Mexicans north because the U.S.'s economy offers more economic opportunities than the Mexican economy. Illegal Mexican immigrants' presence in the U.S. economy has led to the increased use of U.S. social services and as a result of this extra use, a burden has been put on several social service institutions. To what extent this burden affects the U.S. economy is still not clear because illegal immigrants pay U.S. taxes that may compensate the system for this extra use.
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Reyes, Marlene. "BURNOUT AMONG BILINGUAL SOCIAL SERVICE PROVIDERS." CSUSB ScholarWorks, 2018. https://scholarworks.lib.csusb.edu/etd/732.
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This study focuses on burnout among bilingual Social Service Providers (BSSPs) and examines their thoughts and beliefs on the interconnection of their bilingual/bicultural skills and higher risk of burnout. The findings from this study have significant ramifications for the social service field on both Macro and Micro levels. At a Micro scale, the data validates the additional responsibilities of BSSP’s, while bringing more awareness to this group of professionals. Additional findings contribute to new policies regarding BSSPs job responsibilities; for example, accurate job descriptions and training for positions that require translation and interpretation. An exploratory study using qualitative data was utilized in order to best address the issue at hand. In order to appropriately analyze the data collected, the researcher examined the data collected through thematic analysis. Several themes emerged which include: proficiency, length of service, Spanish speaking caseload percentage, familiarity and knowledge of burnout, burnout experience, emotional overextension, impersonal response towards clients, decreased feelings of competence/successful achievement, and more effort when providing services in Spanish. subthemes include: burnout experience, attitude towards caseload and length of service and burnout.
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Rémy, Eric. "Le lien social dans les échanges marchands de service : concept de services de lien et habillage social." Rouen, 2000. http://www.theses.fr/2000ROUEL350.
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Cette recherche a pour objet l'importance et l'appréhension du lien social dans les échanges marchands de service. Dans un premier temps, il s'agit de revenir sur l'émergence de cette problématique et de proposer une lecture sociale de la relation de service en développant le concept de services de lien. Dans un second temps, à partir de la théorie du don et des économies de la grandeur, il convient de concevoir cette socialisation comme un habillage social qui vient entourer l'échange marchand. Une étude de cet habillage social est proposée dans quatre entreprises de la distribution. Avec ses règles propres, le lien social peut être considéré comme un facteur de différenciation.
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Momanyi, Kevin. "Enhancing quality in social care through economic analysis." Thesis, University of Aberdeen, 2019. http://digitool.abdn.ac.uk:80/webclient/DeliveryManager?pid=240815.
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Population ageing has motivated policy makers around the world to focus on how best to organise health and social care services to meet an aniticipated growing demand on services. Two popular initiatives are reablement and telecare. Reablement is an approach within homecare that enables older individuals with social care needs to improve their functional performance and live independently. Telecare, on the other hand, involves use of devices to monitor individuals' health and safety, and provide response when needed. This thesis investigates the effectiveness of reablement and telecare by conducting a comprehensive review of the literature and undertaking three empirical studies. It is composed of six chapters. The first chapter presents a theoretical model that links the demand for reablement and telecare to various outcomes. The model is estimated using a strategy that controls for the effects of confounding variables and unobservable factors, and is general in the sense that it nests several other estimation strategies and study designs as special cases. The next chapter contains the literature review. Chapters 3, 4 and 5 present the three empirical studies. The first study investigates the effect of telecare on independent living at home; the second study determines the relationship between the use of telecare and admission to hospital, while the third study determines the relationship between telecare use and the length of stay in hospital. Chapter 6 concludes the thesis and provides some suggestions for further research. Unlike the results of the previous studies, the findings from this thesis suggest that the treatment effects are not homogenous across the poulation and also vary depending on the type of telecare device under consideration.
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Kiik, Riina. "Key themes and settings of social work in Estonia /." [Tartu] : Tartu University Press, 2006. http://dspace.utlib.ee/dspace/bitstream/10062/988/5/kiikriina.pdf.
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Hayes, E. Jane. "An examination of the advocacy coalition framework, and the punctuated equilibrium theory a case study of MI Public Act 61 of 2004 /." Diss., Connect to online resource - MSU authorized users, 2008.
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Thesis (Ph. D.)--Michigan State University. School of Social Work, 2008."Cynthia Jackson-Elmoore, [dissertation committee chair]"--Acknowledgments. Title from PDF t.p. (viewed on Aug. 20, 2009) Includes bibliographical references (p. 180-190). Also issued in print.
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Mananga, Francisco. "Les conditions de travail dans le secteur social : approches juridiques d'un exercice professionnel bien particulier /." Paris : l'Harmattan, 2008. http://catalogue.bnf.fr/ark:/12148/cb41381946t.
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Vicary, Adrian Robert. "Social work and social policy in Australia from welfare state to contract state /." [Bedford Park] : Flinders University of South Australia, 1998. http://books.google.com/books?id=RkVHAAAAMAAJ.
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Corby, Susan Ruth. "Private sector norms and public service practices : employment relations in the Civil Service and the National Health Service." Thesis, University of Greenwich, 2003. http://gala.gre.ac.uk/6137/.
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This submission for a PhD by published work looks at employment relations in the Civil Service and the National Health Service( NHS) over the last decade and in particular at management/union relations, pay determination and equal opportunities. The focus of research over this period was the extent to which private sector norms are advocated by the State impacted on public sector practices: a) in the Civil Service compared to the NHS b) in employing bodies within the Civil Service(ie executive agencies and employing bodies within the NHS (ie NHS trusts). The submission is in three parts. First, the distinctions between the private and public sectors are discussed along with the change agenda pursued by successive governments since 1979 to make the public sector more like the private sector. Second, four key debates are rehearsed: whether the state as employer is no longer a 'model' employer, whether there has been trade union renewal; whether the public sector ethos has been undermined; and whether the accession of the Labour government in 1997 was a watershed in respect of public sector employment relations. Third, the author's contributions to these debates are demonstrated.
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Eastman, Carol M. "Service, slavery (utumwa) and Swahili social reality." Universitätsbibliothek Leipzig, 2012. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-95088.
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In this paper, I invoke a sociolinguistic approach to complement the historical record in order to examine the use of the word utumwa itself as it has changed to reveal distinct class and gender connotations especially in northem Swahili communities. To explore utumwa is
difficult. There is no consensus with regard to what the word and its derivatives mean that applies consistently, yet it is clear that there has been a meaning shift since the nineteenth century. This paper examines the construction and transformation of a non-Westem-molded form of service in Africa. Oral traditions and terminological variation will be brought to bear on an analysis of utumwa `slavery, service` as an important concept of social change in East Africa
and, in particular, on the northern Kenya coast What this term, its derivatives, and other terms associated with it have come to mean to Swahili speakers and culture bearers will be seen to mirror aspects of the history of Swahili-speaking people fi-om the 1Oth-11th century to the present.
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Tietze, Katja, and Thomas Schlegel. "On Modeling a Social Networking Service Description." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2014. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-143738.
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Harris, Barbara. "Service user violence towards social care staff." Thesis, University of Nottingham, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.438550.
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Neubeck, Truls. "Quality improvement within nonprofit social service providers." Doctoral thesis, Hälsohögskolan, Högskolan i Jönköping, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-29788.
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As a relatively new phenomenon in 2009, Swedish nonprofit social service providers proposed quality improvement as a way to reduce mistakes, use resources more effectively and meet the needs and expectations of clients in a better way. Although similar experiences have been studied in health care, the transfer of quality improvement to nonprofit social services gives a possibility for more knowledge on what enables, and constrains, systematic quality improvement in this specific context. This thesis is based on five years of supporting quality improvement in the Swedish nonprofit welfare sector. Specifically, it builds knowledge on which active mechanisms and enabling or constraining structures exist for nonprofit social service quality improvement. By studying quality improvement projects that have been conducted in the development program Forum for Values, critical cases and broad overviews are found valuable. These cases have resulted in four papers on quality improvement in nonprofit social services. The papers include: critical cases from a nursing home for elderly and a daycare for disabled children (Paper I); a critical case from a sheltered housing (Paper II); an overview of performance measurements in 127 quality improvement projects (Paper III); and an analytical model of how improvement policy and practice are bridged by intermediaries (Paper IV). In this thesis, enabled or constrained events and activities related to Deming's system of profound knowledge are identified from the papers and elaborated upon. As a basis for transforming practice into continuous improvement, profound knowledge includes the four knowledge domains: appreciation of a system, theory of knowledge, understanding of variation and psychology of change. From a realist perspective, the identified events are seen as enabled or constrained by mechanisms and underlying regularities, or structures, in the context of nonprofit social services. The emerging mechanisms found in this thesis are: describing and reflecting upon project relations; forming and testing a theory of action; collecting and displaying measurable results over time; and engaging and participating in a development program. The structures that enable these mechanisms are: connecting projects to shared values such as client needs; local ownership of what should be measured; and translating quality improvement into a single practice. Constraining structures identified are: a lack of generalizable scientific knowledge and inappropriate or missing infrastructure for measurements. Reflecting upon the emergent structures of nonprofit social services, the role of political macro structures, reflective practice, competence in statistical methods and areas of expertise becomes important. From this discussion and the findings some hypotheses for future work can be formulated. First, the identified mechanisms and structures form a framework that helps explain why intended actions of quality improvement occur or not. This frameworkcan be part of formulating a program theory of quality improvement in nonprofit social services. With this theory, quality improvement can be evaluated, reflected upon and further developed in future interventions. Second,new quality improvement interventions can be reproduced more regularly by active work with known enablers and constraints from this program theory. This means that long-lasting interventions can be performed and studied in a second generation of improvement efforts. Third, if organizations integrate quality improvement as a part of their everyday practice they also develop context-specific knowledge about their services. This context-specific knowledge can be adopted and further developed through dedicated management and understanding of variation. Thus, if enabling structures are invoked and constraining structures handled, systematic quality improvement could be one way to integrate generalizable scientific knowledge as part of an evidence-creating practice.
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Tietze, Katja, and Thomas Schlegel. "On Modeling a Social Networking Service Description." Technische Universität Dresden, 2011. https://tud.qucosa.de/id/qucosa%3A28089.
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Eastman, Carol M. "Service, slavery (utumwa) and Swahili social reality." Swahili Forum; 1 (1994) S. 87-107, 1994. https://ul.qucosa.de/id/qucosa%3A10558.
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In this paper, I invoke a sociolinguistic approach to complement the historical record in order to examine the use of the word utumwa itself as it has changed to reveal distinct class and gender connotations especially in northem Swahili communities. To explore utumwa is
difficult. There is no consensus with regard to what the word and its derivatives mean that applies consistently, yet it is clear that there has been a meaning shift since the nineteenth century. This paper examines the construction and transformation of a non-Westem-molded form of service in Africa. Oral traditions and terminological variation will be brought to bear on an analysis of utumwa `slavery, service` as an important concept of social change in East Africa
and, in particular, on the northern Kenya coast What this term, its derivatives, and other terms associated with it have come to mean to Swahili speakers and culture bearers will be seen to mirror aspects of the history of Swahili-speaking people fi-om the 1Oth-11th century to the present.
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Rizzo, Eva Andrea. "Understanding Inclusion-Exclusion in Social Service Organizations." CSUSB ScholarWorks, 2016. https://scholarworks.lib.csusb.edu/etd/352.
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ABSTRACT
The purpose of the present study was to explore the effects inclusion-exclusion on the job-related attitudes of the organizational workforce. These attitudes included job satisfaction, organizational commitment, burnout, and turnover intention. A quantitative survey was conducted using a sample of employees of a social service organization in San Bernardino County. Participants include employees from all levels and program areas of the social service organization. Study data was collected through the use of a self-report questionnaire. Measures were used to explore commitment to the organization, diversity perception, job satisfaction, turnover intention and burnout, the dependent variables. Using SPSS software to analyze data, descriptive statistics, correlation, and Mann-Whitney U analysis were conducted. More than half of the survey participants, as presented in Table 1 (see Appendix D), identified as women (n=35, 85.4%) and five (12.2%) accounted for the participants that identified as men. Results showed that Inclusion was significantly related to all job related attitudes except burnout, gender and race. Results were consistent with the literature in that inclusion is related to positive work-related attitudes, but inconsistent in regards to its relation with gender and race.
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Mazzon, Giulia <1989>. "La Corporate Social Responsability: Aspiag Service s.r.l." Master's Degree Thesis, Università Ca' Foscari Venezia, 2016. http://hdl.handle.net/10579/7567.
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Mispelblom, Beyer Frederik. "Unité et divisions du travail social." Paris 7, 1988. http://www.theses.fr/1988PA070081.
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L'objet de cette these est de developper une theorie generale du travail social, donc d'en definir le concept. Ce dernier se deploie a partir de l'idee que les sciences sociales et humaines, et specialement la sociologie, sont des disciplines constitutives du travail social, depuis l'ouvrage de dyrkheim sur la division du travail social. La premiere partie de la these s'intitule: "le travail social n'a pas pour enjeu de changer les conditions reelles d'existence". Elle situe le travail social par rapport et au sein d'un certain nombre d'autres pratiques (la production economique, la politique sociale, les pratiques juridiques et repressives d'etat), afin de montrer en quoi ce travail leur ressemble et surtout ne leur ressemble pas. La seconde partie s'intitule : "le travail social a pour enjeu l'intervention sur le rapport imaginaire aux conditions reelles d'existence". Elle montre que la dimension principale de l'intervention du travail social est ideologique et theorique. Il s'agit la de dimensions efficaces et consistantes ayant leurs propres lois, que les apports de la psychanalyse permettent notamment d'eclairer. C'est a partir du concept de "problematique sociale" qu'on demontre que travail social et sociologie forment deux variantes d'une meme facon de penser et de faire. . .This thesis aims to define the scientific concept of "social work". The first part is called: "the aim of social work is not, to change the real conditions of life". Social work is put in relation with several other practices, as like economical production, social politics, and juridictionnal and repressif state activities. A comparative analysis shows in how far social work ressembles, and in how far it's different, from these other practices. The second part is called: "social work aims to intervene on the imaginary relationship to real life conditions". It shows that the principal dimensions of social work are ideological and theoretical. It develops a definition in which ideology is a material pratice, which has to be analysed also by psychoanalysis, to understend its inconscient dimension. The concept of "social problematic" serfs to develop the idea that social work and sociology are two activities of a same fundamental frame. Social work aims the singular renegocial of the social contract. The last part analysis the special place of methodologies, methods and technics in the practice of social workers, whitch develop new ways of acting and new theories. At last the thesis exposes the beginning of a definition of the concept of "strategy", whitch has to be redefined in
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Habert-Lavergne, Solange. "Service social et dépendance : (travail social effectué auprès d'une population maghrébine algérienne)." Paris 10, 1986. http://www.theses.fr/1986PA100025.
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Le Travail Social peut constituer une aide irremplaçable auprès des familles, ou des personnes isolées, en difficultés. Mais le Service Social doit être vigilant pour ne pas que ceux qu’il a aidés restent, vis-à-vis de lui, dans une position de dépendance, pensent que, seuls, ils ne peuvent rien faire, et s’acheminent, ainsi, vers une mentalité d’assistés. Dans le travail auprès d’une population immigrée, ce risque est considérablement accru, encore, par les carences de l’éducation scolaire, par des coutumes différentes, par une propension à penser que, quoiqu’on fasse, on sera toujours considéré de façon péjorative. D’où cette recherche sur le Service Social et la Dépendance. Mais cette thèse aborde aussi une étude sur les institutions et services administratifs qui devraient accompagner le service social pour faciliter son travail, alors que, trop souvent, c’est le contraire que nous rencontrons. Des mesures seraient donc à revoir, ou à instaurerSocial Work in homes constitutes an irreplaceable aid for families or individuals facing difficulties. But welfare services must be cautious about putting the very people they intend helping into a situation of dependence with respect to the service, making them believe they are unable to act by themselves, giving them a mentality of assisted people. Among an immigrant population, Social Work greatly increases this risk, due to the weaknesses in the educational system and the differences in culture. It gives the immigrant the propensity to believe that whatever he may do, people will always look down on him. This is the very purpose of this research on welfare service and dependence. But this thesis also deals with the problem of institutions and administrations, which ought to accompany social services and facilitate their action, while the opposite is too often observed. Some of the existing rules should therefore be modified, or perhaps new rules be set up
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Desbois, Stéphanie. "L'impact de la réorganisation du réseau de la santé et des services sociaux sur les pratiques d'un organisme communautaire du secteur enfance/famille en Estrie." Sherbrooke : Université de Sherbrooke, 2002.
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Chu, Cheong-hay. "The community service in urban China : a case study of a street office in Guangzhou /." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13745074.
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Leung, Wai-fan Priscilla. "Reforms of the Social Welfare Department : a case study of family services /." View the Table of Contents & Abstract, 2005. http://sunzi.lib.hku.hk/hkuto/recordB31365164.
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Robin, Régis. "La profession d’Assistant(e) de Service Social : une expertise sociale dans les territoires ?" Thesis, Angers, 2018. http://www.theses.fr/2018ANGE0051/document.
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Conscient, intrigué et soucieux des enjeux à l’œuvre dans une dimension spatiale des sociétés, ma démarche de recherche se situe dans une approche compréhensive de ce que ‘‘l’expertise sociale’’ révèle dans le(s) champ(s) sanitaire et social, particulièrement dans et pour la profession d’assistant(e) de service social.Assistant social en psychiatrie adultes de 1992 à 2002, et formateur en travail social depuis 2003, ma posture de recherche s’inscrit ainsi dans une géographie sociale critique.Cette thèse permet de définir et conceptualiser ‘’l’expertise sociale’’, et de constater les limites en termes de ‘’travail ensemble’’ sur trois territoires (Guérande, Trignac, Saumur), notamment dans le champ de la santé mentale. Sur chacun d'entre eux, les spécificités de ses acteurs (assistant-e-s de service social, élu-e-s, responsables de service, professionnels de santé, citoyens, etc.) et le contexte local ont leur importance.Les résultats de cette recherche permettent de constater et de considérer que des ‘’experts sociaux’’, reconnus comme tels au regard de leurs connaissances et leur(s) expérience(s), développent et favorisent la coordination entre les acteurs mentionnés ci-dessus, notamment dans le champ de la santé mentale, et ce pour rendre plus efficientes les pratiques au service des citoyens et de la société.Ceci participe à un réel décloisonnement, à optimiser les interrelations et les complémentarités. ‘’L’expertise sociale’’ est reconnue comme inévitablement collective, en mouvement, prenant sens au regard de l’histoire du territoire et des personnes qui le constitue : une expertise sociale situéeAware of, intrigued by and concerned about the issues at work in a spatial dimension of societies, my research method is in a comprehensive approach of what "social expertise" reveals in the health and social field(s), especially in and for the profession of social worker. As a social worker in adult psychiatry from 1992 to 2002, and a trainer in social work since 2003, my research posture is part of a critical social geography. This thesis gives the opportunity to define and conceptualize the "social expertise", and to note the limits in terms of "working together" in three areas (Guérande, Trignac, Saumur), particularly in the field of mental health. In each of these territories, the specificities of its actors ( social workers, elected representatives, service managers, health professionals, citizens, etc.) and the local context are important. The results of this research make it possible to note and consider that "social experts", recognized as such with regard to their knowledge and their experience(s), develop and promote the coordination between the various actors mentioned above. It is particularly true in the field of mental health, in order to improve the efficiency of practices that serve the public and the society... It contributes to overcome silos, to optimize interelations and complementarity. The "social expertise" is recognized as inevitably collective, moving, meaningful with regard to the history of the territory and the people who constitute it : a located social expertise
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Tang, Tsui-yee. "Community facilities planning in Hong Kong's new towns : a case study of Tseung Kwan O /." Hong Kong : University of Hong Kong, 1994. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18061837.
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Harley-McClaskey, Deborah. "Developing Human Service Leaders." Digital Commons @ East Tennessee State University, 2016. http://a.co/aMuymZv.
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"...empowering text for human services students that covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, author Deborah Harley-McClaskey follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change." --Amazonhttps://dc.etsu.edu/etsu_books/1115/thumbnail.jpg
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Waaldijk, Berteke. "Het Amerika der vrouw : sekse en geschiedenis van maatschappelijk werk in Nederland en de Verenigde Staten /." Groningen : Woltersgroep, 1996. http://catalogue.bnf.fr/ark:/12148/cb37069337x.
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Proefschrift--Rotterdam--Erasmus Universiteit, 1996.Mention parallèle de titre ou de responsabilité : A @new world for women : gender and history of social work in the Netherlands and in the United States. Résumé en anglais. Bibliogr. p. 314-330. Index.
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Chappaz, Christiane. "L'assistance sociale aujourd'hui : de la crise d'identité professionnelle à la formation complémentaire en université." Bordeaux 2, 1986. http://www.theses.fr/1986BOR21011.
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Né d'un mouvement charitable, le service social s'est organisé et a pris sa place dans l'action sociale, place restée toujours de second plan. Jusqu'à présent, les professionnelles grâce à leur propre acculturation, mais aussi aux normes, valeurs, idéologies véhiculées par la formation et le milieu professionnel, s'identifiaient au modèle transmis par l'histoire. Or ces assistantes sociales, voient leur identité se déchirer, leurs références bousculées et la formation en décalage avec la réalité du terrain. A cela plusieurs raisons : un contexte social trouble fait de malaise social généralise, d'une nouvelle politique, s'ajoute aux cadres flous, ambigus, contradictoires qui régissent le service social, ses structures, sa fonction. Bien qu'ayant évoluée, la formation apparait inadéquate aux professionnelles qui entretiennent avec elle un rapport ambigu. La pratique malgré quelques textes officiels la garantissant, est faite de bricolages journaliers des situations rencontrées et effectuée dans des conditions difficiles. Leur adhésion à de nombreux groupes dans la société favorise, réflexions et prises de positions variées par rapport au modèle établi. Ceci est vérifié à partir d'une enquête effectuée auprès de cent onze professionnelles des secteurs privés et publics de la communauté urbaine bordelaise. D'autre part, à partir de l'image qu'elles se font de leur travail, des observations critiques portées à leur fonction et formation, elles ont pour bon nombre d'entre elles une forte demande de formation complémentaire dont celle en université. A partir de leurs souhaits pour ce type de formation, hors des propositions habituelles faites aux travailleurs sociaux, elles peuvent espérer une autre façon d'aborder le travail social sur un plan personnel et professionnel, cette démarche s'inscrivant dans un espace de transition, par la rupture qu'elle introduit, leur permettra de dépasser leur crise.
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Chappaz, Christiane. "L'Assistante sociale aujourd'hui de la crise d'identité professionnelle à la formation complémentaire en université." Lille 3 : ANRT, 1988. http://catalogue.bnf.fr/ark:/12148/cb37597421t.
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Tourte, Thierry. "Assistants de Service Social et travail en réseau." Thesis, Paris, CNAM, 2014. http://www.theses.fr/2014CNAM0920/document.
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La réforme du Diplôme d’Etat d’Assistant de Service Social (DEASS) de juin 2004 notifie le travail en réseau dans les référentiels d’activités, de compétences, de formation et de certification. Cette évolution reconnaît le travail en réseau comme étant pleinement associé à la profession et lui confère le double statut de démarche à mettre en place dans l’exercice professionnel et de contenu de formation à intégrer.Le travail en réseau devient de fait reconnu en tant que compétence professionnelle et l’étendue sémantique du terme « réseau » autant que ses déclinaisons protéiformes interrogent les perceptions des Assistants de Service Social quant à sa définition, son opportunité, ses conditions de mise en oeuvre dans l’exercice des missions et le positionnement des différents professionnels concernés.L’étude des représentations sociales d’Assistants de Service Social en poste dans des secteurs d’intervention différents est au coeur de notre travail de recherche. La thèse vise à déterminer le schéma représentationnel de ces professionnels sur le travail en réseau pour préciser le rapport qu’ils entretiennent avec cette démarche de coopération et préciser l’impact de sa reconnaissance référentielle sur l’identité professionnelleThe 2004 reform of the national diploma (DEASS) insists on the necessity of a joined work in many ways from skills to reference activities, training and graduating. Such an evolution acknowledges the fact that social work is a multi-faced job with at least two essential aspects: the setting of a process for the profession and the training of social workers.Therefore, working within a network becomes a professional skill. The many definitions of the word “network” calls in many ways into question the social workers’ perception of working within a network job: defining its role, its appropriateness, and the way they perceive the other actors.This dissertation aims at focusing on the social representations of social workers concerning the link between network and the specificity of their job and then insist on the impact of the 2004 reform on the professional identity
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Magennis, Rachel Smith Deborah B. "Factors associated with burnout among social service workers." Diss., UMK access, 2005.
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Thesis (M.A.)--Dept. of Sociology. University of Missouri--Kansas City, 2005."A thesis in sociology." Typescript. Advisor: Deborah B. Smith Vita. Title from "catalog record" of the print edition Description based on contents viewed June 26, 2006. Includes bibliographical references (leaves 99-102). Online version of the print edition.
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Rasch, Dana. "Service-Learning and the Promotion of Social Responsibility." Scholarly Repository, 2008. http://scholarlyrepository.miami.edu/oa_dissertations/45.
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A number of scholars have identified a crisis in the field of education. Namely, students today are more self-absorbed and individualistic than ever before. In other words, they have few social commitments and lack a sense of community. This lack of social responsibility is particularly problematic in Colombia, where a privileged few enjoy all the spoils and the elite youth are groomed as the future leaders of the country. For many, hope is all but lost on these socially irresponsible students. On the other hand, some planners and critics believe that service-learning -- which connects community service to the classroom -- is a remedy for this lack of social solidarity. With this in mind, service-learning has become increasingly popular during the past decade all over the globe, and particularly in Latin American countries such as Colombia. This research project is an evaluation of the service-learning program at one of the most elite high schools in Colombia. The project has two specific aims: (1) to document the impact of the program on the attitudes and behaviors of the students and (2) to assess the quality of the implementation of the program. In order to achieve these aims, three data collection methods -questionnaires, interviews, and focus groups - were used to paint a holistic picture of the program. Furthermore, a theoretical model of service-learning was developed as a benchmark to evaluate the program. The results revealed that the service-learning program was having a minimal impact on students' attitudes and behaviors. In fact, the analysis showed that in many instances the program was simply reinforcing stereotypes and solidifying the social division in Colombia. The failure to achieve the desired outcomes may have been due to the fact that the program did not fulfill many of the required expectations of service-learning. In the final chapter, specific recommendations are given to improve the program.
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Sebhatu, Samuel Petros. "Corporate Social Responsibility for Sustainable Service Dominant Logic." Doctoral thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-5479.
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The process of globalization over the past five decades has given impetus to drivensustainability and related thinking in business. It is also observed that there areunprecedented trends in corporate strategy towards sustainable thinking - the emergenceof sustainability as corporate strategy and the concern of business for ecology and society.This forces companies to rethink their standard business models and increase theirinterest in innovating products and services based on the challenges of global sustainabledevelopment. The pressure from external stakeholders, mainly non-governmentalorganizations (NGOs), as drivers of change may also contribute strongly to thisendeavour. This substantial change pressure clearly reflects companies’ recognition of themounting pressures for social responsibility and governance. The overall aim of this thesisis to describe and understand how social responsibility and value-creation of customers’influence the overall service quality of companies in developing a sustainable servicebusiness. The theoretical and conceptual frame of reference finds its stimulation from the researchin sustainable development – corporate social responsibility, service research and qualitymanagement. In this way it attempts to bridge the gap between business and socialresponsibility. Theoretically and conceptually, the thesis amalgamates sustainabilitythinking and the service logic. Here, value creation and co-creation of Service DominantLogic (S-D logic) approach expands to integrate the values based approach of CorporateSocial Responsibility (CSR) in management thinking and have created the prevailingbusiness practices and service quality (SQ) improvement. This thesis is a compilation offive different papers that follow an interpretative case study approach. The empiricalstudy developed from the cases of multinational companies, small and mediumenterprises, smallholders and NGOs. In this thesis, ‘Sustainable Service Dominant Logic’ (SSDL) was labelled to argue thatvalue-based co-creation of the S-D logic framework can be used to create values-basedservices for sustainable business by examining the link between CSR and S-D logic basedon value, values and service quality for sustainable business. This is this thesis’scontribution to the ongoing discussion of the paradigm shift in service research. Theframework is of the integration of CSR thinking into service business to create sustainablebusiness thinking. This signifies the new thinking of incorporating different managementsystems in creating the organizational change process, sustainability and finally SQimprovement. This counters the critique against S-D logic by expanding the societal andethical dimensions by using CSR, and showing real business cases. This depends on theintegration of different change pressures for value creation, whether related to economicand social resource integration. This involves the shift of the focus of managerial controlfrom a preoccupation with financial issues to a wider awareness of CSR thinking. Theseissues are also explored by demonstrating, based on cases, how the adoption of thisperspective can also enable the Base of the Pyramid (BoP) framework to become animportant aspect of value creation. Finally, the paradigm shift can be generalized to newthinking in S-D logic and the social responsibility of businesses as the major phenomenonof the changing and globalizing business environment; time for the CSR framework to permeate S-D logic.
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Ahlberg, Jesper, and Andreas Andrén. "Usability Optimization and Testing Of Social Music Service." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-50063.
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Music playback in venues is very often controlled by the small group of people administrating the business or locale, and not by the audience of listeners themselves. The people listening rarely have any ability to affect the choice of music within the public place or business they are currently situated in. This master thesis is built around a developed social music service, that lets the listeners control the playback of music together. The project is called: Blicko, and it enables its users to collaboratively build up a playlist of music, and then vote on the order of the upcoming tracks to be played. It can be thought of as a tool which has similar functions to a jukebox. The service enables the visitors or attendees at any type of public place or venue (i.e. cafes, bars, lobby, restaurants etc.) to be a part of deciding and controlling which music is being played. The thesis is dedicated to examine the best way of refining the service, in terms of optimizing the User Experience (UX), by application of different practices and methods within the field of Human-Computer Interaction (HCI). This also involves managing the complications that rises when developing a multi-platform service for a wide range of devices.
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Mukaze, Sabine, and Denny Carolina Villamil Velásquez. "Product Service System : Co-Designing for Social Impact." Thesis, Blekinge Tekniska Högskola, Sektionen för ingenjörsvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2446.
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Designing for Social Impact is an approach of social sustainability that presents an alternative way to improve living conditions in low income communities, of low income countries, by providing solutions that will enable them to meet their basic needs. Some current methods and tools used by social designers are focused on specific social aspects and often fail to engage communities to participate actively in the design processes. A non-linear Design Research Method was used to engage experts from the Design for Social Impact sector, Product Service System “PSS”, and social designers. A case study based in Gambia was used to study if “PSS” could encourage social designers to co-design with these communities as a way to promote positive solutions. Thus, strategic actions were collected from the research findings as a way to promote co-designing with involved stakeholders in low income communities.ING/School of Engineering +46 455 38 50 00
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Ulenberg, Phillippa. "The Community Arts Service: History and Social Context." The University of Waikato, 2009. http://hdl.handle.net/10289/2802.
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The Community Arts Service (CAS, 1946-1966), founded after World War Two, took tours of music, drama, opera, dance and art exhibitions to smaller centres and isolated rural areas throughout New Zealand, fostering the cultural activities undertaken by local groups. From the Auckland University College, where it originated as a branch of Adult Education, it spread to the other University College provinces and, beyond New Zealand, to Australia. As Adult Education, CAS programmes emphasised educational value and aimed to develop the tastes and level of culture in the participating communities. The Service operated through local CAS committees, encouraging rural centres to take increasing responsibility for the cultural life of their own communities. Following World War Two, themes of nationalism, decentralisation of culture and correcting the imbalances that existed between rural and urban life so as to create a more egalitarian society, were key issues in New Zealand. The CAS played a significant role in redressing these concerns but to date, have received little critical attention. This thesis, which examines the important role of the Service in the musical and artistic life of twentieth century New Zealand, is an original contribution to the cultural history of this country. Main documentary research sources consulted were regional histories, publications on New Zealand music, theatre, ballet, opera and journals on the arts from the period. Diaries, correspondence, local cultural societies' documentation and programmes of past concerts held in private collections have been valuable. The archival material for Arthur Owen Jensen and Ronald Graeme Dellow (Alexander Turnbull Library) and, the records of Auckland Adult Education (University of Auckland, Special Collections) have been a significant help. People who were involved with the CAS have generously contributed through interviews and correspondence. Newspaper cuttings in private collections and past issues of the Waikato Times held in the Hamilton Public Library have also been important sources.
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Létourneau, Diane. "Les pratiques d'évaluation en service social des groupes." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ48939.pdf.
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