Relevant bibliographies by topics / Social service

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Social service'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 July 2024

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Journal articles on the topic "Social service"

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Guillon, Claude. "Service social et action sociale." Hommes et Migrations 1119, no. 1 (1989): 38–40. http://dx.doi.org/10.3406/homig.1989.1264.

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Autès, Michel. "La relation de service identitaire, ou la relation de service sans services." II. Les métiers du travail social, no. 40 (October 2, 2002): 47–54. http://dx.doi.org/10.7202/005049ar.

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RÉSUMÉ L'utilisation désormais fréquente de la notion de relation de service pour désigner les fonctions et les activités du travail social correspond à de profondes mutations dans la conception des politiques sociales, glissant d'un modèle républicain de promotion des individus et des groupes à une vision procédurale, relativement déliée du Droit. Assimiler le travail social à une simple relation de service fait oublier que le « produit » de la relation de service social (le soin, le secours, etc.) n'est pas suffisant pour expliquer le fonctionnement de la relation de service social. Car ce produit n'est pas la véritable finalité du service mais sert de prétexte au véritable produit attendu, celui de la réparation identitaire. Il n'y a pas de « service » qui soit capable de répondre à la question de la cohésion sociale et du « vivre ensemble ». Il faut donc bien que le travail social demeure « une relation de service sans services ».
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K, Dr Kavitha. "Social Media and Social Networking." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 03 (March 25, 2024): 1–5. http://dx.doi.org/10.55041/ijsrem29635.

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A Social networking service (also social networking site, SNS or social media) is an online platform that is used by people to build social networks or social relations with other people who share similar personal or career interests, activities, backgrounds or real-life connections. The variety of stand-alone and built-in social networking services currently available in the online space introduces challenges of definition; however, there are some common features: (1) social networking services are Web 2.0 internet-based applications, (2) user-generated content (UGC) is the lifeblood of SNS organisms, (3) users create service-specific profiles for the site or app that are designed and maintained by the SNS organization, and (4) social networking services facilitate the development of online social networks by connecting a user's profile with those of other individuals and/or groups. Most social network services are web-based and provide means for users to interact over the Internet, such as by e-mail and instant messaging and online forums. Social networking sites are varied and they incorporate a range of new information and communication tools such as availability on desktop and laptops, mobile devices such as tablet computers and smart phones, digital photo/video/sharing and "web logging" diary entries online (blogging). Online community services are sometimes considered a social network service, though in a broader sense, social network service usually means an individual-centered service whereas online community services are group-centered. Social networking sites allow users to share ideas, digital photos and videos, posts, and inform others about online or real world activities and events with people in their network. While in-person social networking, such as gathering in a village market to talk about events has existed since the earliest developments of towns, the Web enables people to connect with others who live in different locations, ranging from across a city to across the world. Depending on the social media platform, members may be able to contact any other member. Key words : Social Networking, e-mail, Web-based, Social Media, Face Book .
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Čaić, Martina, Dominik Mahr, and Gaby Oderkerken-Schröder. "Value of social robots in services: social cognition perspective." Journal of Services Marketing 33, no. 4 (August 12, 2019): 463–78. http://dx.doi.org/10.1108/jsm-02-2018-0080.

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Purpose The technological revolution in the service sector is radically changing the ways in which and with whom consumers co-create value. This conceptual paper considers social robots in elderly care services and outlines ways in which their human-like affect and cognition influence users’ social perceptions and anticipations of robots’ value co-creation or co-destruction potential. A future research agenda offers relevant, conceptually robust directions for stimulating the advancement of knowledge and understanding in this nascent field. Design/methodology/approach Drawing from service, robotics and social cognition research, this paper develops a conceptual understanding of the value co-creation/destruction potential of social robots in services. Findings Three theoretical propositions construct an iterative framework of users’ evaluations of social robots in services. First, social robots offer users value propositions leveraging affective and cognitive resources. Second, users’ personal values become salient through interactions with social robots’ affective and cognitive resources. Third, users evaluate social robots’ value co-creation/destruction potential according to social cognition dimensions. Originality/value Social robots in services are an emerging topic in service research and hold promising implications for organizations and users. This relevant, conceptually robust framework advances scholarly understanding of their opportunities and pitfalls for realizing value. This study also identifies guidelines for service managers for designing and introducing social robots into complex service environments.
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BASER, ENIS HARUN. "Investigating Pre-service Social Studies Teachers’ Global Social Responsibility Level." EDUCATIONAL PROCESS: INTERNATIONAL JOURNAL 4, no. 1-2 (November 15, 2015): 45–55. http://dx.doi.org/10.12973/edupij.2015.412.4.

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Kravchenko, Oksana Oleksiivna. "SOCIAL SERVICE AND SOCIAL SECURITY AS THE BASIS OF FORMS OF SOCIAL SERVICES." SOCIAL WORK ISSUES: PHILOSOPHY, PSYCHOLOGY, SOCIOLOGY, no. 1(11) (2018): 67–72. http://dx.doi.org/10.25140/2412-1185-2018-1(11)-67-72.

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Martynenko, Alexander V., and Maksim A. Korolev. "Social Workers on Improving Medical and Social Assistance in Social Service Organizations." Social’naya politika i sociologiya 20, no. 3 (September 30, 2021): 118–25. http://dx.doi.org/10.17922/2071-3665-2021-20-3-118-125.

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The article deals with the issues arising in the process of performing their official duties by social workers. A representative survey of social workers on the most pressing issues of their provision of medical and social assistance and social and medical services in social service organizations of the population of Moscow was conducted. The problems of providing medical and social assistance to the population by social workers during the global pandemic COVID-19 are analyzed. This group of specialists carries out a significant amount of medical work that is not regulated by their official duties. The lack of necessary competencies does not allow social workers to provide medical and social assistance to consumers of social and medical services to a sufficient extent. It seems appropriate to transfer part of the functions of medical personnel to social workers. The data obtained in the study can be a methodological basis for improving medical and social assistance, increasing the availability of social and medical services provided in social service organizations.
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Davies, Bleddyn. "Social Services in the City: Context Change, Service Response and Service Outcomes." Statistician 39, no. 3 (1990): 229. http://dx.doi.org/10.2307/2349040.

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Dziegielewski, Sophia F., John Wodarski, and Marvin Feit. "Social Service Research." Journal of Social Service Research 32, no. 1 (February 14, 2006): 1–16. http://dx.doi.org/10.1300/j079v32n01_01.

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김수정 and Lee, Joun. "A Study on Social Service Personnel’s Support for Social Service." Journal of Social Science 42, no. 3 (December 2016): 215–45. http://dx.doi.org/10.15820/khjss.2016.42.3.009.

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Dissertations / Theses on the topic "Social service"

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So, Kam-chiu Ivan. "Social workers' and NGOs' attitudes towards using computers in social welfare services." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1374513X.

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Bourjot-Deparis, Julien. "L'étiquetage social au service du marketing social." Thesis, Paris 9, 2015. http://www.theses.fr/2015PA090056.

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L’étiquetage social est une technique de persuasion qui consiste à attribuer à un individu une étiquette (sous forme de trait de personnalité ou de valeur) dans le but de le voir se conformer à celle-ci. Cette approche, qui est par essence positive pour l’individu cible car elle est basée sur un étiquetage de valeurs socialement valorisées, permet d’obtenir de bons résultats sur les changements de comportements. Ce travail de thèse se propose spécifiquement d’interroger l’efficacité de l’étiquetage social dans une démarche de marketing social. A l’aide de quatre études expérimentales, nous testons la pertinence de la méthode dans les domaines de la citoyenneté et des impôts (études 1.1 & 1.2), de la consommation étudiante de drogue et d’alcool (étude 2), et de la sensibilisation à l’écologie d’enfants (étude 3). Nous montrons que la technique peut être efficace dans une démarche de communication sociale, mais nécessite pour cela un effort préalable de compréhension des spécificités du contexte d’application
Social labeling is a persuasion technique which consists of assigning a label to an individual (i.e. personality trait or value) in order to see him/her comply with it. This approach, which is positive for the target individual because it is based on labeling socially valued qualities, provides good results on behavioral changes. This work intends to question the effectiveness of social labeling in a social marketing approach. Using four experimental studies, we test the relevance of the method in the areas of citizenship and taxes (studies 1.1 & 1.2), students drug and alcohol use (study 2), and children environmental awareness (study 3). We show that the technique can be effective in a social communications approach, but requires an appropriate understanding of the application context
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Greene, Joseph Harrison. "Development of a social service program for college health services." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1869.

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The initial development of a social services program in a college health setting is presented, with discussion regarding causes, methods, and outcomes. Both empirical and anecdotal data which were influential in the initial formation of the program are reviewed, in the context of an examination of the research literature relating to this area. The actual development and implementation of the program is followed through its first year of existence. Outcomes are presented in the form of qualitative data analysis and case studies. Discussion of the results and recommendations for both future research and improvements to the program are presented.
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蘇金照 and Kam-chiu Ivan So. "Social workers' and NGOs' attitudes towards using computers in social welfare services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31977467.

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Salvador, Mariléa Borges de Lima. "Serviço Social, teoria social de Marx e a direção política da profissão." Pontifícia Universidade Católica de São Paulo, 2018. https://tede2.pucsp.br/handle/handle/21726.

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The thesis investigates the relation between the Social Service and Marx's social theory, seeking to know the political direction the profession has taken to consolidate the Critical Social Service, from the approach with the Marxist tradition without the Marxian thought until the encounter with the work of Marx. Starting from the hypothesis that the Social Service has its genesis in the conservative politics of the capitalist State, that such conservatism expresses the reformist political direction advocated by that State as a protector and maintainer organ of the interests of the capitalist class, and that the conservative / reformist character of the profession persists to the present day challenging the profession political nature interventionist character committed to a professional exercise immersed in the critique of political economy, in the understanding of social service as a profession inserted in the socio-technical division of labor and sustained by the ethical principle of the intransigent defense of the interests of working class, the thesis is the result of a bibliographical research with the effective instrumental of the investigative process execution defined by the systematic study of the literature concerning the question of the relation established between the Social Service and Marx's social theory conveyed in the written and spoken works disseminated with their theoretical contributions in books, websites, videos and backed by the historical and theoretical foundations of the profession explained by the Marxist critical theoretical matrix and constituted from the 1960s following the social question and consolidated in the years 1980. The first part of the text discusses the meeting of the Social Service with Marxist thought emphasizing the sociohistorical and ideopolitical antecedents of the social service and social theory of Marx relation occurred in the contexts of the social question produced by the capitalist social reproduction in Europe, Latin America and Brazil. In the second debate the construction of the Critical Social Service with the Marxist critical theoretical matrix and the conception of the Social Service as an institutionalized profession oriented by the movement of rupture intention that the profession agreed to carry out as a way to suppress the traditional and conservative bias in which the profession was based. The third part deals with the limitations, contradictions and possibilities in the political direction of critical social service on the way to the emancipation of the working class
A tese investiga a relação entre o Serviço Social com a teoria social de Marx buscando conhecer a direção política que a profissão tem tomado para consolidar o Serviço Social Crítico, desde a aproximação com a tradição marxista sem o pensamento marxiano até o encontro com a obra de Marx. Partindo da hipótese de que o Serviço Social tem sua gênese na política conservadora do Estado capitalista, que esse conservadorismo expressa a direção política reformista preconizada por esse Estado enquanto órgão protetor e mantenedor dos interesses da classe capitalista, e que o caráter conservador/reformista da profissão persiste até os dias atuais desafiando a natureza política da profissão de caráter interventivo comprometida com um exercício profissional imerso na crítica da economia política, na compreensão do serviço social como profissão inserida na divisão sociotécnica do trabalho e sustentada pelo princípio ético da defesa intransigente dos interesses da classe trabalhadora, a tese é resultado de pesquisa bibliográfica com o efetivo instrumental de execução do processo investigatório definido pelo estudo sistemático da literatura concernente a questão da relação que se estabelece entre o Serviço Social e a teoria social de Marx veiculada nas obras escritas, faladas e divulgadas com seus aportes teóricos em livro, sites, vídeos e respaldada nos fundamentos históricos e teóricos da profissão explicados pela matriz teórico crítica marxista e constituídos a partir da década de 1960, na esteira da questão social e consolidado nos anos de 1980. Na primeira parte do texto debate-se o encontro do Serviço Social com o pensamento marxista enfatizando os antecedentes socio-históricos e ideopolíticos da relação serviço social e teoria social de Marx, ocorridos nos contextos da questão social produzida pela reprodução social capitalista na Europa, na América Latina e no Brasil. Na segunda debate-se a construção do Serviço Social Crítico com a matriz teórico crítica marxista e a concepção do Serviço Social como profissão institucionalizada orientada pelo movimento de intenção de ruptura que a profissão pactuou em realizar como forma de suprimir o viés tradicional e conservador que fundamentava a profissão. Na terceira parte aborda-se as limitações, contradições e possibilidades na direção política do serviço social crítico a caminho da emancipação da classe trabalhadora
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Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.

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E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.
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Cowan, Jim. "Information systems in public services : viewing service related information systems 'from within' in UK social service departments." Thesis, London South Bank University, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.434429.

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Yoo, Jang Hoon S. M. Massachusetts Institute of Technology. "Service platform strategy : social networking and mobile service platform perspectives." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/67572.

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Thesis (S.M. in Engineering and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2011.
Cataloged from PDF version of thesis.
Includes bibliographical references (p. 99-101).
The significance of the service platform is increasing, while studies on this phenomenon remain scarce and insufficient. Most of the researches focus on products, market segmentation and how platform triggers innovation and there's a lack of researches that focus on services, the fast growing industry nowadays. In analyzing the service platform, it is important to understand the interactions between different players, such as application developers, content providers, network operators, and users. For that purpose, a value network analysis which analyzes the interactions for creating value between the key players is more suitable than the common value chain analysis which is one-directional and sequential. This thesis adopts the value network approach in an attempt to analyze the two different types of service platform, that is, social networking platform and mobile service platform. The Social Networking Service (SNS) is evolving beyond the bounds of a simple personal network and is gradually transforming into a social networking platform where SNS information is used to develop various new services. This thesis examines the positioning and interaction of the key players for the social networking platform and the values that the key players can gain and capture. The mobile service platform is becoming more important, as 3G mobile technologies are mature and widespread and the smartphone market is growing rapidly. For the mobile service platform, the market players are engaged in a severe competition to control the market through various strategies. The biggest current issue in the mobile market is the movement to open platform strategy to build an ecosystem in which third-party developers can participate. This thesis also examines the positioning and interaction of the key players surrounding the mobile service platform and the values that the key players can gain and capture. Ultimately, this thesis aims to suggest service platform strategies for service platform providers and third party developers from the perspectives of social networking platform and mobile service platform. For that purpose, case studies are conducted in depth. In this thesis, the term "service platform" is defined as a set of interfaces provided for the development of applications or contents as service and software grow into one.
by Jang Hoon Yoo.
S.M.in Engineering and Management
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Bakina, Oleksandra. "Social networking." Thesis, Молодь у глобалізованому світі: академічні аспекти англомовних фахових досліджень (англ. мовою) / Укл., ред. А.І.Раду: збірник мат. конф. - Львів: ПП "Марусич", 2011. - 147 с, 2011. http://er.nau.edu.ua/handle/NAU/20769.

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Vaughan, Glenys. "Ethnic origin and the use of social services : the experience of a hospital social service department." Thesis, McGill University, 1990. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=59620.

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The importance of ethnic origin as a factor in delivery of social services has been recognised internationally as relevant at different levels of organization. This study examined 500 dossiers, a random sample of clients referred in 1985 to one hospital social service department in Montreal. Age, gender, status of children, referring hospital service, problems experienced and involvement with community social service agencies were found to be related to ethnic origin, using the Kruskal-Wallis and Pearson chi-squared test. After accounting for differences between ethnic groups in age, type of problem and referring hospital service by the use of logit analysis, ethnic origin significantly affected the changes of involvement with Social Service Centres and Departments of Youth Protection. Among the implications of the results for social services in Montreal were the need for the following: recognition that some ethnic minorities have very different social service needs than the larger ethnic groups; development of skills in cross-cultural social service provision because of the clientele's varied ethnic background; consideration of the impact, desirability and viability of ethnic/socioculturally specific agencies and services. The urgent need for further research is emphasised.
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Books on the topic "Social service"

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Ahmad-Aziz, Arshi. Social services for black people: Service or lip service? London: RaceEquality Unit, 1988.

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Leicestershire (England). Social Services Department. Social service directory. Leicester: CAPIS, 1993.

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Minnesota. Dept. of Human Services. Social service mandates. St. Paul, Minn. (444 Lafayette Rd., St. Paul 55155): Minnesota Dept. of Human Services, 1990.

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Inspectorate, Great Britain Department of Health Social Services. HIV and AIDS service provisionin social services departments. (London): Department of Health, 1991.

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Sault Ste. Marie. Human Services Review Committee. Social Service planning project. Sault Ste. Marie (Ont.): Economic Development Corporation, 1996.

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1936-, Rauste-von Wright Maijaliisa, Lehtonen Heikki 1943-, Ritakallio Veli-Matti, Sailas Raija, Ovaska Esko, Shemeikka Sirpa, Pulkkinen Lea, et al., eds. [Finnish social service publications]. [Helsinki: Sosiaalihallitus, 1986.

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Guéguen, Jean-Yves. Social et médico-social. Paris: Dunod, 2010.

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Salisbury, Brian. Service brokerage: Individual empowerment and social service accountability. Downsview, Ont: G. Allan Roeher Institute, 1987.

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Salisbury, Brian. Service brokerage: Individual empowerment and social service accountability. Downsview, Ont: B. Allan Roeher Institute, 1987.

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Hilaire, Pierre. Social Services Field Service Log. Lulu.com, 2019.

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Book chapters on the topic "Social service"

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Kenny, Maureen E., and Laura A. Gallagher. "Service-Learning." In Transforming Social Inquiry, Transforming Social Action, 189–205. Boston, MA: Springer US, 2000. http://dx.doi.org/10.1007/978-1-4615-4403-6_10.

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Sharpton, Amy N. "Social Service Needs." In Encyclopedia of Immigrant Health, 1366–67. New York, NY: Springer New York, 2012. http://dx.doi.org/10.1007/978-1-4419-5659-0_715.

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Gabriel, Roger. "Social service support." In A Patient’s Guide to Dialysis and Transplantation, 155–60. Dordrecht: Springer Netherlands, 1990. http://dx.doi.org/10.1007/978-94-009-0733-1_20.

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Gabriel, Roger. "Social service support." In A Patient’s Guide to Dialysis and Transplantation, 147–52. Dordrecht: Springer Netherlands, 1987. http://dx.doi.org/10.1007/978-94-017-0590-5_19.

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Kitchen, Harry, Melville McMillan, and Anwar Shah. "Expenditures and Service Delivery: Social Services." In Local Public Finance and Economics, 181–205. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-21986-4_6.

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Zheng, Xiaoming, Yan Wang, Mehmet A. Orgun, Guanfeng Liu, and Haibin Zhang. "Social Context-Aware Trust Prediction in Social Networks." In Service-Oriented Computing, 527–34. Berlin, Heidelberg: Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-662-45391-9_45.

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Hallam, Jed. "Customer Service." In The Social Media Manifesto, 130–39. London: Palgrave Macmillan UK, 2013. http://dx.doi.org/10.1057/9781137271426_13.

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Oak, Eileen, and Jo Campling. "Work with Service Users." In Social Work and Social Perspectives, 95–121. London: Macmillan Education UK, 2009. http://dx.doi.org/10.1007/978-1-137-02170-0_5.

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Hugman, Richard. "Service Users as Consumers." In Social Welfare and Social Value, 135–60. London: Macmillan Education UK, 1998. http://dx.doi.org/10.1007/978-1-349-26747-7_6.

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Ferry, Laurence, Peter Murphy, and Russ Glennon. "Health and Social Care." In Public Service Accountability, 75–90. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-93384-9_4.

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Conference papers on the topic "Social service"

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Chen, Wuhui, Incheon Paik, and Patrick C. K. Hung. "Linked Social Service: Connecting Isolated Services into a Global Social Service Network." In 2012 IEEE Asia-Pacific Services Computing Conference (APSCC). IEEE, 2012. http://dx.doi.org/10.1109/apscc.2012.32.

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Li, Yanping, and Lingyan Hu. "The Impact of HRMIS on Enterprise Social Capital: a View from Social Network." In 2007 International Conference on Service Systems and Service Management. IEEE, 2007. http://dx.doi.org/10.1109/icsssm.2007.4280209.

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Chen, Wuhui, Incheon Paik, and Ryohei Komiya. "Linked Social Service: Evolving from an Isolated Service into a Global Social Service Network." In 2012 IEEE 19th International Conference on Web Services (ICWS). IEEE, 2012. http://dx.doi.org/10.1109/icws.2012.21.

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Corbellini, Alejandro, Daniela Godoy, Cristian Mateos, Alejandro Zunino, and Ignacio Lizarralde. "Mining Social Web Service Repositories for Social Relationships to Aid Service Discovery." In 2017 IEEE/ACM 14th International Conference on Mining Software Repositories (MSR). IEEE, 2017. http://dx.doi.org/10.1109/msr.2017.16.

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Sun, Junjie, Lingyu Wu, Rongbing Li, Ziyu Ma, Weiwei Han, and Hongchao Li. "The Influence of Social Network Characteristics on Consumers' Willingness to Buy in Social Business." In 2019 16th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2019. http://dx.doi.org/10.1109/icsssm.2019.8887749.

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Xie, Xiaoqin, Bailing Du, Zhiqiang Zhang, Haiwei Pan, and Qilong Han. "Service Search based on Service Composition Social Network." In 2008 Fourth International Conference on Semantics, Knowledge and Grid (SKG). IEEE, 2008. http://dx.doi.org/10.1109/skg.2008.51.

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Chen, Wuhui, Incheon Paik, Junbo Wang, Banage T. G. S. Kumara, and Takazumi Tanaka. "Awareness of social influence on linked social service." In 2013 IEEE International Conference on Cybernetics (CYBCO). IEEE, 2013. http://dx.doi.org/10.1109/cybconf.2013.6617436.

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Zheng, Shiyuan, Hong Xie, and John C. S. Lui. "Pricing social visibility service in online social networks." In ASONAM '21: International Conference on Advances in Social Networks Analysis and Mining. New York, NY, USA: ACM, 2021. http://dx.doi.org/10.1145/3487351.3488347.

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Zinke-Wehlmann, Christian, Julia Friedrich, Vanita Römer, Kristin Gilbert, Ulrike Pietrzyk, and Anne Steputat Rätze. "Interaction as a concept for Social Service Engineering." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002582.

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Purpose: Human factors play a central part in the design and management of services and service systems. This paper asks the conceptual question of the role of human factors in service science, speaking about the dimensions of human interactions in service design. Design/methodology/approach: Our research is deeply embedded in the approach of design science research (DSR). In contrast to the DSR which focuses primarily on designing and evaluating practical solutions, this work concentrates on theory building during DSR cycles. Hence, it systematically develops practical solution experiences and theoretical conceptualizations accordingly. Findings: While current research in service science focuses on service systems with service as the central element, the present paper evaluates the importance of interaction as the basis for the co-creation of value and, thus, linking service system and work system. It introduces the concept of interaction as a phenomenon that describes the in-actu situation in which actors co-create value by exchanging service – especially in human-human interaction. Work and service design as well as service engineering means to design all conditions for a successful interaction – avoiding value destruction (e.g., stress and unhealthy work conditions) as well as promoting co-creation of value (e.g., wellbeing, satisfaction as well as monetary value).
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Chen, Zhi-zhong, and Matthew Liu. "Computer Mediated Communication, Social Network and Service Industry." In 2006 International Conference on Service Systems and Service Management. IEEE, 2006. http://dx.doi.org/10.1109/icsssm.2006.320704.

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Reports on the topic "Social service"

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Kramer, Mitch. Social-Service Evaluation Framework. Boston, MA: Patricia Seybold Group, April 2012. http://dx.doi.org/10.1571/fw04-05-12cc.

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Kramer, Mitch. Oracle Service Cloud Social Experience. Boston, MA: Patricia Seybold Group, September 2013. http://dx.doi.org/10.1571/pr09-26-13cc.

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Toropov, P. B. READINESS OF SPECIALISTS SOCIAL SERVICE INSTITUTIONS TO CUSTOMER SOCIAL ASSISTANCE MANAGEMENT. Bulletin of the Federal Baltic University I. Kant, 2020. http://dx.doi.org/10.18411/2223-2095-2015-11-79-84.

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Carson, Jessica, and Marybeth Mattingly. Social Service Delivery in Two Rural Counties. University of New Hampshire Libraries, 2019. http://dx.doi.org/10.34051/p/2020.348.

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Bean, Todd A. Identity Theft and Protecting Service Member's Social Security Numbers. Fort Belvoir, VA: Defense Technical Information Center, April 2009. http://dx.doi.org/10.21236/ada538876.

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Boyens, Chantel, and Jack Smalligan. Social Security Customer Service Challenges: Causes, Impacts, and Solutions. Washington, DC: AARP Public Policy Institute, July 2024. http://dx.doi.org/10.26419/ppi.00239.001.

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Berlina, Anna, and Gustaf Norlén. Social service innovation in rural areas – a user involvement guide. Nordregio, March 2019. http://dx.doi.org/10.6027/pb2019:2.2001-3876.

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Berlina, Anna, and Gustaf Norlén. Social service innovation in rural areas – a user involvement guide. Nordregio, March 2019. http://dx.doi.org/10.30689/pb2019:2.2001-3876.

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Friedrich, Julia, Kristin Gilbert, Andreas Matzke, Christine Mühle, Ulrike Pietrzyk, Vanita Römer, Anne Steputat-Rätze, Christian Zinke-Wehlmann, Romy Wöhlert, and Robert Wolf. Menschengerechte und effiziente Gestaltung von Interaktionsarbeit : Entwicklung des Social-Service Engineering-Ansatzes. Technische Universität Dresden, 2023. http://dx.doi.org/10.25368/2023.90.

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Der Forschungsbericht spiegelt die Ergebnisse der interdisziplinären Zusammenarbeit am Projekt SO-SERVE (“Social Service Engineering – Synergien von Arbeits- und Dienstleistungswissenschaft für die Verbesserung von Arbeit an und mit Menschen nutzen”) wider. Die Publikation spricht nicht nur Wissenschaftler:innen an, sondern gibt auch detaillierte Einblicke in die Arbeit der Praxispartner. Social Service Engineering geht davon aus, dass nachhaltiger Unternehmenserfolg nur durch eine beschäftigtenorientierte, menschenwürdige Arbeitsgestaltung in Verbindung mit einer Dienstleistungsgestaltung möglich ist, die wirtschaftliche Aspekte und die Wünsche der Kund:innen berücksichtigt. Deshalb kombiniert das entwickelte Social Service Engineering theoretische Ansätze, Konzepte und Methoden aus dem Service Engineering und der Arbeitspsychologie, um Synergien aus beiden Disziplinen zu generieren. Der Forschungsbericht beschreibt das Vorgehen bei der Entwicklung und Erprobung des Social Service Engineerings. Ein besonderer Fokus liegt auf der Darstellung der praktischen Anwendung in der Praxis, wobei der Fokus auf der Arbeit der Partner aus den Bereichen der ambulanten Pflege sowie der Kindertagesbetreuung liegt. Ziel des Berichtes ist, die Mehrwerte des Social Service Engineerings weiteren Unternehmen darzustellen und ihnen Möglichkeiten vorzustellen, von diesem Ansatz zu profitieren. In diesem Zusammenhang werden auch der mögliche Umgang mit Herausforderungen des Ergebnistransfers diskutiert.
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Petersen, Marilyn. The assessment of service providers' attitudes toward working with older clients in an urban social service system. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.750.

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