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Journal articles on the topic 'Social Mediated Crisis Communication'
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Opitz, Marcus, Vidhi Chaudhri, and Yijing Wang. "Employee social-mediated crisis communication as opportunity or threat?" Corporate Communications: An International Journal 23, no. 1 (February 5, 2018): 66–83. http://dx.doi.org/10.1108/ccij-07-2017-0069.
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Purpose Defending their employer on LinkedIn or attacking their organization on Twitter: a ubiquitous social-mediated environment allows employees of crisis-stricken organizations to reach out to a mass audience with only a few keystrokes. But is such employee social-mediated crisis communication an opportunity or a threat to their organizations? By developing the perspective of employees in contrast to consumers, the purpose of this paper is to investigate the impact of employee social-mediated crisis communication on organizational reputation. Design/methodology/approach An online survey experiment was conducted among 386 participants constituting the publics of an organization. Findings The findings demonstrate the importance of moderating effects of message framing (advocacy vs adversary) and medium (blog vs microblog). They show that in comparison to consumers, employees attacking their organization on social media, particularly via media such as blog, cause disproportionally more damage to organizational reputation. Research limitations/implications While the significant effects of employees’ adversary message might make them a threat for organizations, it is argued that the fact that employees are equally as effective as advocates for their organizations as consumers also constitutes an opportunity. Practical implications Organizations need to be cognizant of the threats posed by employees’ crisis communication as well as aim to reap opportunities offered by these credible communicators by considering strategies such as authentically integrating employees in the official crisis communication response. Originality/value By comparing the role of the two groups of stakeholders (employees vs consumers) in crisis communication, the study contributes to an important audience-centered perspective.
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Lee, Yin-I., and Yan Jin. "Crisis Information Seeking and Sharing (CISS): Scale Development for Measuring Publics’ Communicative Behavior in Social-Mediated Public Health Crises." Journal of International Crisis and Risk Communication Research 2, no. 1 (March 2019): 13–38. http://dx.doi.org/10.30658/jicrcr.2.1.2.
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This study first refines the conceptual framework of publics’ communicative behavior in social mediated health crises. Then two multiple-item scales for measuring publics’ health crisis information seeking and sharing (CISS) are developed and tested by employing online survey data sets from a random national sample of 279 adults and 280 adults in the United States, respectively. Results indicate seven types of crisis information seeking behavior and 17 types of crisis information sharing behavior crossing over platforms, channels, and information sources. The CISS scales provide a valid and reliable tool for crisis communication researchers and practitioners to measure publics’ information seeking and sharing activities in social-mediated public health crisis communication.
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Austin, Lucinda, Brooke Fisher Liu, and Yan Jin. "How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model." Journal of Applied Communication Research 40, no. 2 (May 2012): 188–207. http://dx.doi.org/10.1080/00909882.2012.654498.
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Jin, Xianlin. "Exploring Crisis Communication and Information Dissemination on Social Media: Social Network Analysis of Hurricane Irma Tweets." Journal of International Crisis and Risk Communication Research 3, no. 2 (October 1, 2020): 179–210. http://dx.doi.org/10.30658/jicrcr.3.2.3.
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This study utilized social network analysis to identify the top 10 Twitter influentials during the Hurricane Irma crisis period and examined the relationship between social media attributes and the bridge influence of controlling information flow. The number of a user’s followers and tweets significantly predicted one’s control of information. Crisis information tended to be shared in scattered subgroups. Social network boundaries impeded information diffusion, and the communication pattern was largely one-way. The findings partially supported the opinion leader argument while indicating that influentials can directly generate information, which is consistent with the social-mediated crisis communication model. Such findings will contribute to crisis literature and help emergency management professionals advance social media usage to disseminate crisis information, build effective communication, and provide immediate disaster relief responses
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Liu, Brooke Fisher, Julia Daisy Fraustino, and Yan Jin. "Social Media Use During Disasters." Communication Research 43, no. 5 (January 13, 2015): 626–46. http://dx.doi.org/10.1177/0093650214565917.
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This study provides insights that can inform disaster communication management, policymaking, and theory building through a nationally representative field experiment ( N = 2,015 U.S. adults) grounded in media richness theory, information and communication technologies (ICTs) succession theory, and the social-mediated crisis communication (SMCC) model. Key findings include the following: (1) Significant main effects of disaster information source were detected on how likely participants were to seek further disaster information from TV, local government websites, and federal government websites; (2) regardless of information form and source, participants reported strongest intentions to immediately communicate about the disaster predominately via offline interpersonal forms rather than through online organizational and personal forms; and (3) regardless of information source, participants reported strong intentions to evacuate if instructed to do so by the government. These findings call for developing crisis communication theory that is more focused on how publics communicate with each other rather than with organizations about disasters and predict a wider variety of crisis communication outcomes.
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Houston, J. Brian. "COVID-19 Communication Ecologies: Using Interpersonal, Organizational, and Mediated Communication Resources to Cope With a Pandemic." American Behavioral Scientist 65, no. 7 (February 9, 2021): 887–92. http://dx.doi.org/10.1177/0002764221992837.
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Information and communication resources are needed for individuals to cope with a public health emergency like the COVID-19 pandemic. These resources include interpersonal, organizational, and mediated communication, which collectively constitute a communication ecology. This interdisciplinary special issue of American Behavioral Scientist focuses on applications of a communication ecology perspective to the COVID-19 pandemic. Each article in this issue examines one or more specific aspect of COVID-19 communication ecologies to expand understanding of how a variety of communication resources can foster individual and collective coping with a global public health crisis. Insights from this issue can inform ongoing response to COVID-19 and planning for future public health crises.
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Stewart, Margaret, and Cory Young. "Revisiting STREMII: Social Media Crisis Communication During Hurricane Matthew." Journal of International Crisis and Risk Communication Research 1, no. 2 (October 15, 2018): 279–302. http://dx.doi.org/10.30658/jicrcr.1.2.5.
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Social media platforms influence the flow of information and technologically mediated communication during a storm. In 2015, Stewart and Wilson introduced the STREMII (pronounced STREAM-ee) as a six-phase model for social media crisis communication in an eff ort to assist institutions and organizations during unanticipated events, using the crisis of Hurricane Sandy as an applied example. Since the inception of the model, several advancements in social media strategy have revealed the opportunity for further development. This current work presents a revision of the original model, emphasizing the need for ongoing social listening and engagement with target audiences. These aspects of the revised model are discussed in interpersonal and organizational contexts related to examples of social media use during the October 2016 Atlantic Hurricane Matthew.
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Kim, Sojung, Sejung Marina Choi, and Lucy Atkinson. "Congruence Effects of Corporate Associations and Crisis Issue on Crisis Communication Strategies." Social Behavior and Personality: an international journal 45, no. 7 (August 6, 2017): 1085–98. http://dx.doi.org/10.2224/sbp.6090.
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We investigated how consumers' perception of fit between corporate associations (i.e., corporate ability) and the crisis issue (i.e., ethical violation or product failure) moderated the effects of type of crisis communication strategy (i.e., apology or excuse). Undergraduates (N = 133) at a university in the United States took part in a 2 (perceived fit: congruence vs. incongruence) × 2 (type of strategy: excuse vs. apology) web-based experiment. The results showed a significant moderating role of perceived fit in determining the effectiveness of the strategies. We found that it was more effective for the company to apologize than it was to make an excuse when the crisis involved an issue that was a violation of the company's key corporate associations, whereas making an excuse was the more effective strategy when the crisis involved an issue that was not relevant to the company's corporate associations. The results further suggested that consumers' feelings of betrayal mediated the interaction effect of their perception of fit and type of crisis communication strategy on their attitudes toward the company.
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Borden, Jonathan, and Xiaochen Angela Zhang. "Linguistic Crisis Prediction: An Integration of the Linguistic Category Model in Crisis Communication." Journal of Language and Social Psychology 38, no. 5-6 (August 16, 2019): 650–79. http://dx.doi.org/10.1177/0261927x19860870.
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Through two experiments, this study examines the relationship between linguistic choice and attribution perception in organizational crisis. Experiment 1 demonstrated that abstract (vs. concrete) language in crisis news elicited higher attribution and lower purchase intentions. Experiment two showed that preventable (vs. victim) crisis led to higher usage of abstract language in describing and commenting on the crisis. Also, abstract language use in describing and commenting on the crisis mediates crisis clusters’ effect on purchase intentions. Furthermore, attribution of crisis responsibility mediated crisis cluster and in-group/out-group’s effects on abstract language use in describing and commenting on the crisis. The findings empirically connect two attribution theory-rooted theories: linguistic category model and the situational crisis communication theory.
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Mak, Angela K. Y., and AO Song. "Revisiting social-mediated crisis communication model: The Lancôme regenerative crisis after the Hong Kong Umbrella Movement." Public Relations Review 45, no. 4 (November 2019): 101812. http://dx.doi.org/10.1016/j.pubrev.2019.101812.
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Cheng, Yang. "The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China." Public Relations Review 46, no. 1 (March 2020): 101769. http://dx.doi.org/10.1016/j.pubrev.2019.04.003.
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O'Kelly, Len. "War of the Worlds to Social Media: Mediated Communication in Times of Crisis." Journal of Radio & Audio Media 21, no. 2 (July 3, 2014): 321–23. http://dx.doi.org/10.1080/19376529.2014.950161.
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Kelso Sandlin, Jean, and Monica L. Gracyalny. "Fandom, forgiveness and future support: YouTube apologies as crisis communication." Journal of Communication Management 24, no. 1 (February 10, 2020): 1–18. http://dx.doi.org/10.1108/jcom-06-2019-0096.
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PurposeThis study examined how audience characteristics and attitudes relate to their perceptions of sincerity and forgiveness of apologies by public figures posted on YouTube.Design/methodology/approachFour hundred twenty-seven adult participants recruited through Amazon's Mechanical Turk completed an online survey via Qualtrics. Participants were randomly assigned to view two of four public figure apologies posted on YouTube.FindingsResults indicated that audience fandom and perceived reputation and attractiveness of the public figure were related to perceptions of sincerity and forgiveness; and perceptions of sincerity and forgiveness were related to intentions of future support.Research limitations/implications“Sameness” between the public figure and audience did not garner a more favorable response to the apology, and this is not consistent with earlier studies. For race similarity, the results could have been a reflection of the low number of non-White participants. However, results could indicate that “sameness” is not as simplistic as demographic sameness, such as race, sex or age.Practical implicationsThe authors’ findings elevate the importance of gathering and benchmarking pre-crisis attitudinal research to better equip and inform communication professionals for crisis response. In addition, the study suggests that a public figure's strong reputation and fanbase provide a type of inoculation, lessening reputational damage.Social implicationsThe finding that perceived attractiveness relates positively to perceptions of sincerity and forgiveness is consistent with psychological research indicating attractiveness has many positive social implications – even in mediated communication.Originality/valueEvidence suggests social media apologies matter. Communication professionals need to approach apology opportunities with a keen awareness that relational outcomes and intentions of future support can shift based on social media audiences' attitudes related to the public figure.
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Li, Jia, Ping Xie, Bin Ai, and Lisheng Li. "Multilingual communication experiences of international students during the COVID-19 Pandemic." Multilingua 39, no. 5 (September 25, 2020): 529–39. http://dx.doi.org/10.1515/multi-2020-0116.
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AbstractWhile an increasing literature on multilingualism addresses the key role of language in access to social resources, including crisis communication, little attention has been paid to practices of English-mediated multilingualism. Based on semi-structured interviews with 10 international students from South Asia and Southeast Asia receiving their higher education in China, the study reveals what language-related challenges international students encounter, how they mobilize their multilingual resources to enhance their access to crisis communication and build a shared community, and how their multilingual competences are valorized and enacted in the shifting paradigm of the China-oriented new economy addressing mutual accountability in South-South cooperation. The study suggests that English-mediated multilingualism in China fails to bridge the needs of international students of diverse backgrounds. The study also calls attention to the shifting paradigm of multilingual studies and the necessity of addressing the real world problems of health communication in a diverse context.
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Gola, Elisabetta, Fabrizio Meloni, and Andrea Volterrani. "A social struggle against Covid-19, crisis communication during the pandemic: trust and proximity of Italian public healthcare sector administrations." SOCIOLOGIA DELLA COMUNICAZIONE, no. 61 (July 2021): 127–45. http://dx.doi.org/10.3280/sc2021-061009.
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In the mediated construction of social reality, public institutions need to in-crease digital communication and build trust through proximity and relationality. During the crisis generated by Covid-19 this has become even more evident. In this paper we will explore some case study of social media communication in ten Italian Health Public Hospitals and Authorities, exploring them in the light of some key perspectives related to four dimensions related to space, time, relational-ity, digital communities and two objectives of public institutions: inclusion and popularity.
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Ingenhoff, Diana, Alexander Buhmann, Candace White, Tianduo Zhang, and Spiro Kiousis. "Reputation spillover: corporate crises’ effects on country reputation." Journal of Communication Management 22, no. 1 (February 5, 2018): 96–112. http://dx.doi.org/10.1108/jcom-08-2017-0081.
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Purpose The purpose of this paper is to examine how varying degrees of media-constructed associations between organizations and their home countries affect audience perceptions of such associations and, subsequently, how recipients attribute crisis responsibility and reputational damage to the home country. Additionally, the paper investigates if pre-crisis country image can buffer negative effects of the crisis for the country. Design/methodology/approach The authors hypothesize that the strength of actor associations in media reports about crises affects recipients’ cognitive processes of crisis responsibility attribution and, thus, the “direction” of reputational damage (corporation vs country). Empirically, the authors analyze the effects of different levels of actor association in crisis reports (strong actor association vs weak actor association) regarding a Chinese corporation in a one-factorial (between-subjects) experimental design; and the intervening effect of China’s country image prior to the crisis. Participants for the study lived in Switzerland and the USA. Findings The effect of different actor associations presented in the media on perceived association between a corporation and its home country is confirmed. Furthermore, these varying perceptions lead to significantly different tendencies in people’s ascriptions of crisis responsibility (corporation vs country), and different degrees of reputational fallout for the home countries. Finally, the data did not confirm a moderating effect of pre-crisis country image on the reputational damage caused by the crisis. Research limitations/implications The study contributes to the understanding of key factors in the formation of crisis attributions as well as insights for the study of country image and public diplomacy. Practical implications It provides a new approach for corporate communication and public diplomacy to analyze the complex interdependencies between countries and internationally visible and globally known corporations, which potentially affect the country’s perception abroad. Social implications Particularly for smaller countries that cannot rely on political and economic power to defend national interests in a global context, their “soft power” in terms of reputation and country image can play a central role in their political, economic, and cultural success. Originality/value The paper applies a new conceptual framework and methodology to analyze how both mediated and cognitive associations between different actors influence attribution of responsibility in crises, and how these associations ultimately bear on reputation spillover for the different actors.
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Zhang, Dianxi, Asif Mahmood, Antonio Ariza-Montes, Alejandro Vega-Muñoz, Naveed Ahmad, Heesup Han, and Muhammad Safdar Sial. "Exploring the Impact of Corporate Social Responsibility Communication through Social Media on Banking Customer E-WOM and Loyalty in Times of Crisis." International Journal of Environmental Research and Public Health 18, no. 9 (April 29, 2021): 4739. http://dx.doi.org/10.3390/ijerph18094739.
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Previous studies have largely explored corporate social responsibility (CSR) for organization-centric outcomes to achieve organizational performance, organizational commitment, or organizational citizenship behavior. However, the importance of CSR to achieve customer-centric outcomes is underexplored to date. Contemporary researchers have recently turned their attention toward CSR from the viewpoint of customer-centric outcomes. Therefore, the present study attempts to test the influence of CSR communication on social media and customer loyalty in the banking sector of a developing economy in times of crisis. This study also investigates the mediating effect of electronic word of mouth (E-WOM) with this relationship. The data of the present study were collected from different banking customers using a self-administered questionnaire. The empirical findings of this study validated that the CSR communication of a bank on social media increases customer loyalty, and E-WOM partially mediates this relationship. This study will be helpful for the banking sector to understand the importance of CSR communication to increase customer loyalty, which is very important for every bank in times of crisis.
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Lu, Xuerong, and Yan Jin. "Information vetting as a key component in social-mediated crisis communication: An exploratory study to examine the initial conceptualization." Public Relations Review 46, no. 2 (June 2020): 101891. http://dx.doi.org/10.1016/j.pubrev.2020.101891.
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Nazione, Samantha, and Evan K. Perrault. "An Empirical Test of Image Restoration Theory and Best Practice Suggestions Within the Context of Social Mediated Crisis Communication." Corporate Reputation Review 22, no. 4 (April 12, 2019): 134–43. http://dx.doi.org/10.1057/s41299-019-00064-2.
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Utz, Sonja, Felix Otto, and Tim Pawlowski. "“Germany Crashes Out of World Cup”: A Mixed-Method Study on the Effects of Crisis Communication on Facebook." Journal of Sport Management 35, no. 1 (January 1, 2021): 44–54. http://dx.doi.org/10.1123/jsm.2019-0430.
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Using social media for crisis communication has been proposed as an effective strategy because it allows teams to build parasocial relationships with fans. The authors focused on the early elimination of Germany during the 2018 Fédération Internationale de Football Association World Cup to examine the effects of (crisis) communication on Facebook. The authors compared the Facebook posts of the German team, captain Manuel Neuer, and team member Thomas Müller and examined the emoji reactions each received. Although Neuer posted text identical to that of the team, his post received a smaller proportion of angry emoji reactions. Müller received fewer angry reactions than the team, but more than Neuer. The authors also used data from a two-wave panel to study changes in evaluation and parasocial relationships and perceived authenticity as potential mediators. Only the team was evaluated more negatively after the elimination than before. Parasocial relationships mediated the effect of exposure to social media posts on evaluation.
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Castle, Tammy, and Tara Parsons. "Vigilante or Viking? Contesting the mediated constructions of Soldiers of Odin Norge." Crime, Media, Culture: An International Journal 15, no. 1 (September 22, 2017): 47–66. http://dx.doi.org/10.1177/1741659017731479.
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In 2015, Europe experienced the worst refugee crisis since the Second World War. Along with terrorist attacks in Europe over the last decade, the refugee crisis has fueled a rise in the popularity of both far-right political parties and extremist groups—such as Finland’s Soldiers of Odin ( S.O.O.). The group debuted in late 2015, but quickly spread throughout Scandinavia. The popularity of S.O.O. coincided with a resurgent interest in Viking culture, and new country groups have been reported worldwide. This article explores the contested identity of the Norwegian chapter, Soldiers of Odin Norge ( S.O.O.N.), in national news (Norge) and networked spaces (social media). The mediated discourse was analyzed using ethnographic content analysis, with an appreciation for the intertextuality of the ambiguous political rhetoric. We found social media to be an important site for contesting the dominant narrative of ‘vigilante’ identified in the news articles. Drawing from cultural criminology, we further explored the contrast between mediated images, where Viking culture became the symbolic identifier for S.O.O.N., and the collective construction of meaning in the discourse. Finally, we argue that because the group’s identity was forged from, and exists because of, media-related communications, S.O.O.N. could be characterized as a ‘media-based collectivity’ (Couldry and Hepp, 2017).
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Bodrunova, Svetlana S. "Contributive action: socially mediated activities of Russians during the COVID-19 lockdown." Media International Australia 177, no. 1 (October 10, 2020): 139–43. http://dx.doi.org/10.1177/1329878x20953536.
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In April to June 2020, Russia passed through a major COVID-19 lockdown which, as elsewhere, has led to a rise of online connectivity and co-practice. We argue that several online mass-participation activities by Russians during the lockdown have grown into examples of contributive action. As a type of connective action, contributive action is based upon individual motivation to partake in unorganized personal action. However, its focus moves from connection-and-action (mostly impossible during lockdowns) to online projects where user participation-by-contribution turns an activity into socially and/or politically meaningful action. In Russia, activities based on contributive action, such as virtual protests or online Victory Day celebrations, came in place of connective action at a time when offline collectivity was unavailable or minor. They also served as a way back to normality in relations between the society and the state, as well as a means for social coping with the crisis.
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Akinola, Ayodele James. "Pragmatics of Crisis-Motivated Humour in Computer Mediated Platforms in Nigeria." Journal of Language and Education 4, no. 3 (September 30, 2018): 6–17. http://dx.doi.org/10.17323/2411-7390-2018-4-3-6-17.
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Humour, an established means of releasing stress and tension has attracted scholarly attention over the years. In the Nigerian discourse context, studies on Crisis-Motivated Humour (CMH) via CMC platforms are scanty. This paper investigates humour shared through the social media which reflects the socioeconomic/political challenges in Nigeria in order to identify CMH as a form of humour through which real-life experiences of other people can be understood. Ethnography of Communication and Pragmatic act theory serve as the theoretical framework. Ten anonymous humorous compositions were randomly selected from WhatsApp and Facebook. CMH is a creative composition of jokes which reflects the Nigerians’ experiences, perceptions, imaginations and assumptions. They are purposefully composed by Nigerians, in order to downplay the effects of the crisis and bring temporary reliefs to the audience. These jokes elicit amusement, high-level wits and satirise the crisis situation(s). CMH are composed mainly in English with a blend of pidgin and a reflection of some Nigerianism. They are replete with verifiable, but exaggerated facts deployed through varying practs. Use of the first person singular pronoun ‘I’ and second person singular/plural ‘you’ with the use of simple present tense of verb among other grammatical elements, are a norm. All these make some of the jokes believable and also establish CMH as a unique genre of humour with an unlimited audience. CMH are often preserve-able and re-usable and thus serve as a relevant medium through which political leaders can assess the plights of the populace and access first-hand information on the ‘real’ impacts of the crisis.
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Simpson, Bob. "Haptic Mediations." Anthropology in Action 27, no. 3 (December 1, 2020): 22–26. http://dx.doi.org/10.3167/aia.2020.270305.
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During the COVID-19 crisis, living in lockdown and observing social distancing rules have become an integral part of everyday life. In this article, I offer some auto-ethnographic reflections on the increased use of ICTs within families and particularly across generations. Using vignettes relating to communication with my one-year-old granddaughter and my 92-year-old mother, I consider what it means to have the haptic dimensions of kinship relations stripped out and replaced by technologically mediated connection. By way of conclusion, I consider the relationship between the ‘magic’ of ICTs in interpersonal communication on the one hand and Marshall Sahlins’ notion of mutuality on the other.
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Cheng, Yang, and Glen T. Cameron. "Examining six modes of relationships in a social-mediated crisis in China: an exploratory study of contingent organization–public relationships (COPR)." Journal of Applied Communication Research 47, no. 6 (November 2, 2019): 689–705. http://dx.doi.org/10.1080/00909882.2019.1695874.
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Pervan, Simon J., and Liliana L. Bove. "Stigmatized service workers in crisis: mitigating the effects of negative media." Journal of Service Theory and Practice 25, no. 5 (September 14, 2015): 551–67. http://dx.doi.org/10.1108/jstp-04-2014-0068.
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Purpose – The purpose of this paper is to examine how a crisis affects public attitudes toward stigmatized service workers (SSWs) who are blamed by the media for the event. Design/methodology/approach – Hypotheses grounded in two theories, crisis communication and empathic concern, are tested using two experimental design studies of 180 and 107 adult respondents. Findings – The effects of both empathy (positive) and anger (negative) on attitudes toward the SSWs involved in crisis are mediated by controllability of attribution of crisis. Empathic concern mitigates negative public attitudes toward stigmatized workers and appears to remove the effect of anger but only when the crisis severity is not too high. In a severe crisis both empathy and anger are important predictors of public response. Research limitations/implications – Boundary conditions in terms of severity, nature and victim of crisis and media framing need to be investigated. Practical implications – Proactive crisis management practice is required by professional associations of SSW. Eliciting empathy and paying attention to prior crisis history and professional reputation offers scope to quell public anger and desire for punishment. Social implications – The attrition rates of socially stigmatized workers following crisis events have profound social and financial costs to society. This study sets a foundation for substantive managerial change in crisis response, and how the perception of socially stigmatized workers, is managed. Originality/value – This study is the first to examine the voracity of two theories which provide informed but different insights to public response to service workers in crisis.
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Wheeler, Nicholas J., and Marcus Holmes. "The strength of weak bonds: Substituting bodily copresence in diplomatic social bonding." European Journal of International Relations 27, no. 3 (July 2, 2021): 730–52. http://dx.doi.org/10.1177/13540661211023561.
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One of the central puzzles in the study of diplomacy is why some interactions between leaders result in positive social bonds, while others are mired in distrust and hostility. Recent research in the field of microsociology, the study of everyday interactions, most notably the pioneering research of American sociologist Randall Collins, suggests several critical ingredients for a successful interaction, including bodily copresence. In this article we interrogate this claim and provide theoretical reasons why textual communication may serve as a proxy for copresence in leader interactions. We demonstrate that while copresence, in the form of face-to-face interaction, is required for strong bond formation, mediated interaction in the form of letters can serve to create weak social bonds. The strength of weak bonds is in the reduction of distrust and the gradual development of trust that can be critical to the de-escalation of crises. Empirically, we explore our argument in two hard cases for social bond formation: the letters exchanged between Nikita Khrushchev and John F. Kennedy during the Cuban Missile Crisis and the interactions, both textual and face-to-face, between Mikhail Gorbachev and Ronald Reagan at the end of the Cold War. We conclude by pointing toward an interdisciplinary research agenda on the determinants of social bond formation in diplomacy.
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Guidry, Jeanine P. D., Lucinda L. Austin, Kellie E. Carlyle, Karen Freberg, Michael Cacciatore, Shana Meganck, Yan Jin, and Marcus Messner. "Welcome or Not: Comparing #Refugee Posts on Instagram and Pinterest." American Behavioral Scientist 62, no. 4 (February 22, 2018): 512–31. http://dx.doi.org/10.1177/0002764218760369.
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The Syrian refugee crisis, started in 2011, has resulted in millions of Syrians fleeing their homes: 6.6 million have been internally displaced and more than 4.6 million have fled the country. This flow of refugees has led to both humanitarian efforts to assist refugees and growing views of refugees as a threat to receiving countries’ security and autonomy. Sentiments about the still-growing crisis are increasingly expressed on social media platforms, including visual ones like Instagram and Pinterest. However, little is known about what and how information about refugees is presented on these platforms. The current study addresses this gap by conducting a quantitative content analysis of a random sample of 750 Instagram posts and 750 Pinterest posts to evaluate and compare visual and textual messaging surrounding this crisis. Results show that Pinterest messages more frequently depict security-concern sentiment and include more unique visual components than Instagram. Across platforms, security-concern posts were more likely to be framed thematically; whereas most humanitarian-concern posts were framed episodically. The study concludes with a discussion of implications for communication scholars and practitioners that may inform the development of visual-based social-mediated messaging.
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Castro-Martínez, Andrea, Ignacio Morán-Urdiales, and Pablo Díaz-Morilla. "Comunicación institucional de crisis y redes sociales en la Covid-19: los casos de Yunquera y Gaucín." Ámbitos. Revista Internacional de Comunicación, no. 52 (2021): 102–3. http://dx.doi.org/10.12795/ambitos.2021.i52.07.
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Los canales digitales y redes sociales constituyen herramientas al servicio de la comunicación institucional tanto para establecer relaciones con los públicos como para informar y legitimar las políticas implementadas. Su uso se ha extendido al ámbito local y es habitual que incluso los municipios pequeños dispongan de perfiles sociales, que han sido una herramienta clave durante la crisis de la Covid-19 para trasladar mensajes a la población. Esta investigación consiste en un caso de estudio centrado en el uso institucional de Facebook en los municipios malagueños de Yunquera y Gaucín, ambos con menos de 3000 habitantes, y donde esta red ha destacado por su eficacia. Mediante una metodología mixta se combinan entrevistas en profundidad a losregidores, análisis de contenido de los perfiles sociales y monitorización de las publicaciones durante la pandemia. Facebook ha facilitado enormemente la difusión de información relevante para los vecinos y se ha convertido en el canal digital prioritario para ambos consistorios. También se han incorporado nuevos contenidos como los bandos municipales. La traslación de la comunicación de proximidad propia de estos municipios a las redes sociales y el uso combinado con los perfiles personales de los alcaldes, que han sido preponderantes, ha resultado fundamental en el éxito de sus comunicaciones digitales durante la pandemia. Se incluyen recomendaciones para la gestión de la comunicación digital durante la nueva normalidad en ayuntamientos.
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Ijabadeniyi, Abosede, and Jeevarathnam Parthasarathy Govender. "Coerced CSR: lessons from consumer values and purchasing behavior." Corporate Communications: An International Journal 24, no. 3 (August 5, 2019): 515–31. http://dx.doi.org/10.1108/ccij-10-2018-0110.
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Purpose The purpose of this paper is to investigate the underlying corporate social responsibility (CSR) factors which trigger consumers’ scrutiny of corporate behavior in the purchasing experience. There is more focus on how the direct effects of CSR can predict consumer behavior than the expression of value-based purchasing habits, especially in relation to how the multidimensionality of consumers’ expectations of CSR indirectly informs such behavior. Design/methodology/approach Mall-intercept survey interviews were conducted with 411 shoppers across five shopping malls in South Africa. Data were based on the emotional, social and functional values consumers derive from the purchasing experience vis-à-vis economic, legal, ethical and philanthropic expectations of CSR and analyzed using the path analysis technique of structural equation modeling. Findings It was found that the relationship between consumers’ sense of value and purchasing behavior is mediated by perceived fulfillment of legal expectations of CSR (a primary redressing tool). Conversely, the fulfillment of ethical and economic CSR expectations (secondary redressing tools) serves as moderators of the relationship. Research limitations/implications The benefit of approaching corporate communication from a value-based perspective is a proactive risk mitigation strategy. Consumers’ sense of value in the purchasing experience is triggered by companies’ adherence to institutionalized law on corporate behavior and reinforced by compliance to code of ethics and financial viability. Practical implications This study offers insights for understanding how consumers redress corporate misconduct during crisis through the buying experience and explains how such understanding can be used to better predict and manage crisis communication. Social implications The findings of this study suggest that CSR and corporate communication practices should be informed by the taken-for-granted assumptions which underpin espoused consumer values, where negligence of unspoken patterns of CSR-based consumer behavior could signal a crisis risk. Originality/value This study offers a model which demonstrates for the first time that consumers implicitly utilize CSR to redress corporate misconduct in the purchasing experience.
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Araos-Uribe, Carlos. "El factor humano: consideraciones metodológicas para el análisis de las audiencias." Comunicar 9, no. 18 (March 1, 2002): 61–70. http://dx.doi.org/10.3916/c18-2002-10.
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The work represents the methodological approach used for a research project conducted by the Center for Media Studies in the School of Communications (Santiago de Chile). The objective was to evaluate, through in-depth interviews, new types of relationships that exist between the audience and the media in a context which the author calls an existential crisis. The scope of the project is evidenced in some of the variables considered in the study. El trabajo es una reflexión que representa los alcances metodológicos y de sentido de una investigación realizada por el Centro de Estudios Mediales de Santiago de Chile, cuyo objetivo fue evaluar, mediante entrevistas en profundidad, las nuevas formas de relación que se estarían dando entre las audiencias y los medios de comunicación en contextos que el autor denomina crisis de sentido existencial. El alcance del proyecto se evidencia en algunas variables consideradas en el estudio social de la recepción.
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Roman Etxebarrieta, Gorka, María Álvarez-Rementería Álvarez, Elizabeth Pérez-Izaguirre, and Maria Dosil Santamaria. "El papel de los medios de comunicación en situaciones de crisis sanitaria. La percepción de la población en torno al control y las normas sociales durante la pandemia del COVID-19." Revista Latina, no. 78 (October 30, 2020): 437–56. http://dx.doi.org/10.4185/rlcs-2020-1484.
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Introducción: El presente trabajo se centra en el análisis de la percepción de la población en torno al papel desempeñado por los medios de comunicación durante la crisis sanitaria derivada de la pandemia del COVID-19, y cómo las personas adoptan determinados roles orientados a la legitimación e implementación del control y las normas sociales. Metodología: Para la consecución del mismo, se diseñó y distribuyó una encuesta de tipo Likert que fue respondida por 704 personas de distintas regiones del Estado español. Los datos han sido posteriormente analizados mediante la herramienta de análisis estadístico SPSS. Resultados: Los resultados indican que el sexo y la edad fueron variables determinantes en la legitimación e implementación del control social entre iguales durante el confinamiento. Los resultados también han puesto en relieve la relación existente entre la forma en la que las personas perciben el rol de los medios de comunicación y su predisposición a acatar y ejercer el control y las normas sociales. Discusión y conclusiones: Tanto la literatura como los datos obtenidos para la realización del presente estudio, muestran la conexión existente entre el rol desempeñado por los medios de comunicación en situaciones de alarma social y de crisis sanitaria, y los procesos de construcción y legitimación de cosmovisiones de la “realidad” derivadas de la desinformación, los bulos y los ruidos informativos.
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Bol'shunov, A. "Trust phenomenon and the crisis if trust in monocultural and cross-cultural communications." Scientific Research and Development. Modern Communication Studies 10, no. 1 (February 11, 2021): 16–23. http://dx.doi.org/10.12737/2587-9103-2021-16-23.
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The article attempts to integrate existential, cultural, sociological and psychological approaches to the problem of trust based on the category "meaning". The phenomenon of trust is relevant because of the following fact: people are beings who are voluntarily at each other's disposal and, accordingly, are vulnerable to each other. A trust is an attitude in which this fundamental vulnerability is exchanged for humanity. That is why humanity is attributed to persons. At the same time, trust and mistrust are an integral aspect of the processes of meaning formation and embodiment. That processes are related to intersubjective meaning formations (intensional structures and contexts) of lifeworlds. Lifeworlds are spheres of human existence. First embodiment of the trust intensive structure is socio-cultural patterns and institutions. They are embodied in social meanings and people relations. The social sphere which trust embodies is the circulation of gifts (potlatch). Finally, relevant existential, socio-cultural and social meanings find embody in various subjective manifestations of trust. That occurs because people are participants in existential, socio-cultural and social relations mediated by their psychology. But a person can also obtain agency and enter the sphere of "absolute relations with the absolute" as in being, in which faith/trust becomes the very way of being.
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Arce García, Sergio, Fátima Vila Márquez, and Joan Francesc Fondevila i Gascón. "Polarización en Twitter durante la crisis de la COVID-19: Caso Aislado y Periodista Digital." Revista de Comunicación 20, no. 2 (September 15, 2021): 29–47. http://dx.doi.org/10.26441/rc20.2-2021-a2.
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La proclamación del Estado de Alarma en España en marzo de 2020 trajo consigo un periodo de gran intensidad informativa en medios tradicionales y digitales. Lo extraordinario de la medida, que dotaba de medidas excepcionales al Ejecutivo para hacer frente a la pandemia de Covid-19, dio lugar a un escenario tremendamente polarizado. En este contexto, diversos portales conocidos por la difusión de campañas de desinformación e, incluso, promoción de ideas simpatizantes con la extrema derecha, fueron especialmente activos en redes promoviendo la difusión de contenido ideológico con el objetivo de captar tráfico para su posterior monetización mediante publicidad. Este trabajo hace el seguimiento de la actividad alrededor de dos portales en Twitter, Caso Aislado y Periodista Digital, con la intención de arrojar luz sobre su papel en el clima de polarización política. Durante más de dos meses, se captaron, almacenaron y estudiaron más de 100.000 tweets mediante el software R y diversos algoritmos para dilucidar la actividad social, la posible existencia o no de bots o perfiles automatizados, la naturaleza del contenido vertido y la carga emocional asociada a él. Se comprueba una intensa actividad organizada alrededor de ambos portales a través de un alto porcentaje de cuentas aparentemente automatizadas y el apoyo de perfiles influencers que ejercen como redifusores de alta potencia. Aunque con diferencias propias de cada medio, es posible entrever una coordinación intencionada a través de campañas que aúnan contenidos, uso de cuentas de apoyo y automatizaciones.
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Fortunato, John A., Ralph A. Gigliotti, and Brent D. Ruben. "Racial Incidents at the University of Missouri." International Journal of Business Communication 54, no. 2 (January 19, 2017): 199–209. http://dx.doi.org/10.1177/2329488416687056.
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A series of incidents in 2015 escalated racial tensions at the University of Missouri that ultimately contributed to the departure of the university president and chancellor. This case highlights the importance of focusing attention on competent leadership communication, which includes the development and maintenance of strong relationships with key stakeholder groups; the ability to predict, recognize, detect, and address issues that may rise to the level of crisis as defined by stakeholders; and the skill to craft timely, sensitive messages and effectively use interpersonal and mediated channels of message distribution and retrieval, especially social media, so that there is adequate information flow to and from institutional leaders allowing them to learn of, understand, and address stakeholders’ concerns as they emerge.
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Stavinoha, Ludek. "Losing the media battle, waging the policy war: The pharmaceutical industry’s response to the access to medicines crisis in the Global South." Global Media and Communication 12, no. 3 (November 4, 2016): 275–94. http://dx.doi.org/10.1177/1742766516676206.
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This article sheds new light on the pharmaceutical industry’s response to the public relations crisis generated by the global civil society campaign for access to HIV/AIDS medicines since the early 2000s – one of the most contentious policy areas of global trade and health governance. Drawing on interviews with industry insiders, the article explores the industry’s communicative agency in both the media sphere and key sites of power, with a focus on the European Union (EU) policy sphere. The analysis shows that the industry has focused primarily on maintaining access to policymakers and sustaining elite consensus around the existing global intellectual property rights regime through political communication activities that largely bypass mediated public arenas – from strategically promoting its corporate social responsibility (CSR) programmes and mobilizing third-party endorsement to direct lobbying. The article concludes by reflecting on the implications of the findings for critical investigations of the interplay between media and political power in relation to global economic governance.
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Georgalidou, Marianthi, Katerina T. Frantzi, and Giorgos Giakoumakis. "Aggression in media-sharing websites in the context of Greek political/parliamentary discourse in the years of the economic crisis." Journal of Language Aggression and Conflict 8, no. 2 (July 3, 2020): 321–50. http://dx.doi.org/10.1075/jlac.00039.geo.
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Abstract In the context of the Greek economic crisis during the years 2009–2019, the aim of the present study is to discuss language aggression and derogatory forms of speech attested in user polylogues commenting on instances of parliamentary discourse uploaded to computer mediated communication networks. Within the framework of (im)politeness research (Culpeper 2005, 2011; Garcés-Conejos Blitvich 2010a; Haugh 2013; Lorenzo-Dus, et al. 2011; Mitchell and Haugh 2015), we investigate the correlation between impoliteness and abusive verbal discourse in both domains, i.e. parliamentary sittings and social media commentary. We explore their potential to establish a common ground in viewing political issues and determining ideological polarizations. We also attempt a preliminary analysis of swear words and derogatory references to Greek political personnel and their instrumentalisation for the division of the readership into those who support and those who oppose different political agendas.
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Zhao, Xinyan, Mengqi Zhan, and Liang Ma. "How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises." Public Relations Review 46, no. 4 (November 2020): 101944. http://dx.doi.org/10.1016/j.pubrev.2020.101944.
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Vitman Schorr, Adi, Itamar Yehuda, and Snait Tamir. "Loneliness, Malnutrition and Change in Subjective Age among Older Adults during COVID-19 Pandemic." International Journal of Environmental Research and Public Health 18, no. 1 (December 26, 2020): 106. http://dx.doi.org/10.3390/ijerph18010106.
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Objectives: We examined the effect of loneliness and the role of two mediating factors, depressive symptoms and malnutrition on subjective age among older adults during the 2020 COVID-19 pandemic, and explored how the pandemic is affecting subjective age. Design: A convenience sample of 201 older adults aged 65 and over was interviewed. Using bootstrapping, we tested the strength and significance of the indirect effect of depressive symptoms and malnutrition (mediators) on the relationship between feelings of loneliness and subjective age. Results: The relationship between feelings of loneliness and subjective age during the COVID-19 pandemic was mediated by malnutrition, but not by depressive symptoms. In addition, the participants felt older during the COVID-19 pandemic compared with the preceding period. Conclusions: An association was found among feelings of loneliness, malnutrition, and subjective age. To overcome these feelings in times of crisis like the pandemic, it is essential to develop new communication methods (technologies for managing and addressing the needs of the older population; technologies to encourage social engagement, and technologies for managing and providing remote medical services) for and with older adults that are effective in reducing loneliness, and to promote good nutrition. Possible practical solutions include new social network technologies for reducing loneliness combined with continued reliance on phone communication as an intervention of psychological support to promote a healthy lifestyle and prevent malnutrition.
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Mehrafshan, Nima, Alexander Permann, Mark Heitmann, and Maxine Materne. "From Corporate Social Responsibility to Market Demand: The Role of Brand Management." Marketing ZFP 42, no. 2 (2020): 35–54. http://dx.doi.org/10.15358/0344-1369-2020-2-35.
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Brand managers increasingly appeal to altruistic consumer motives by emphasizing corporate social responsibility (CSR) in marketing communication. However, little empirical evidence describes how CSR converts into market demand. This study investigates the dimensions of CSR that conspire with dimensions of brand equity to drive brand performance, by combining firm-level data on CSR, customer-based brand equity, market demand, and covariates covering 256 companies over a 15-year period. The findings show that internal CSR concerns relate negatively to brand associations as well as brand performance. Moreover, the demand effect of CSR can be fully explained by brand equity, underscoring the relevance of branding for CSR management. In particular, brand esteem and familiarity mediate the link between ethicality and market outcomes. Specifically, coping with CSR concerns appears to be important. In our data, perceived brand differentiation is unaffected by low responsibility, but ethical concerns undermine customers’ quality expectations and brand identification, suggesting managing CSR crisis has better prospects when the associated brand equity dimensions are addressed.
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Mehrafshan, Nima, Alexander Permann, Mark Heitmann, and Maxine Materne. "From Corporate Social Responsibility to Market Demand: The Role of Brand Management." Marketing ZFP 42, no. 2 (2020): 35–54. http://dx.doi.org/10.15358/0344-1369-2020-2-35.
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Brand managers increasingly appeal to altruistic consumer motives by emphasizing corporate social responsibility (CSR) in marketing communication. However, little empirical evidence describes how CSR converts into market demand. This study investigates the dimensions of CSR that conspire with dimensions of brand equity to drive brand performance, by combining firm-level data on CSR, customer-based brand equity, market demand, and covariates covering 256 companies over a 15-year period. The findings show that internal CSR concerns relate negatively to brand associations as well as brand performance. Moreover, the demand effect of CSR can be fully explained by brand equity, underscoring the relevance of branding for CSR management. In particular, brand esteem and familiarity mediate the link between ethicality and market outcomes. Specifically, coping with CSR concerns appears to be important. In our data, perceived brand differentiation is unaffected by low responsibility, but ethical concerns undermine customers’ quality expectations and brand identification, suggesting managing CSR crisis has better prospects when the associated brand equity dimensions are addressed.
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Apostol, Alexandru-Cosmin. "Students` perceptions about the impact of COVID-19 on learning process. A sociological approach." Technium Social Sciences Journal 9 (June 10, 2020): 495–500. http://dx.doi.org/10.47577/tssj.v9i1.928.
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The last six months have been marked by the worldwide spread of the new coronavirus (COVID-19) which has triggered a global pandemic crisis. Thus, among the most affected fields of activity is education, educational institutions being forced to transfer all the curricular activities in the online environment, by using various digital tools and also Social Media. Due the rapidly spreading of the novel coronavirus, since the beginning of this year, thousands of higher education institutions around the world have been gradually constrained by local gouvernments and public authorities to replace traditional in-person educational activities with distance education, mediated by the digital environment. In turn, the Romanian educational system, as in the case of other countries, has been forced to respond promptly to the arising pandemic crisis challenges. Over the past decades, several researchers from various scientific fields have shown a growing interest in studying the ways in which technology (Marchello and Kelly, 1989), information and communication technology – ICT (Campbell, 2006; Aczel and Hardy, 2007; Saadik, 2008) or digital tools (Säljö, 2010) can be successfully integrated into curricular activities. Nowadays, all these contributions acquire a special significance, once the educational system has had to adapt, willingly or unwillingly, to the current context. In this context, the purpose of this paper is to present several results of an exploratory quantitative sociological research conducted between 26th of March - 20th of April 2020, at the Faculty of Philosophy and Social-Political Sciences, Alexandru Ioan Cuza University of Iasi, on a sample of 643 students. The main purpose of this research was to highlight the impact of the pandemic crisis on the learning process among students. Among the main research objectives were: (a) to identify students perceptions about the closure of face-to-face university courses and seminars; (b) to measure the proportion of students who were considering, at the time of the study, that the Romanian educational system is ready to switch traditional learning activities with online courses and seminars; (c) to analyze the main concerns among students toward the effects of pandemic crisis on their future educational path and educational outcomes.
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Holland, John. "Bank top management teams, disclosure, learning, survival and failure – 1990-2017." Qualitative Research in Financial Markets 11, no. 1 (February 4, 2019): 31–59. http://dx.doi.org/10.1108/qrfm-03-2018-0031.
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Purpose Corporate financial communications concern public and private disclosure (Holland, 2005). This paper aims to explain how banks developed financial communications and how problems emerged in the global financial crisis. It explores policy responses. Design/methodology/approach Bank cases reveal construction and destruction of the social, knowledge and economic world of financial communications over two periods. Findings In the 1990s, learning about financial communications by a “dominant coalition” (Cyert, March, 1963) in bank top management was stimulated by gradual change. The management learnt how to accumulate social and cultural capital and developed “habitus” for disclosure (Bourdieu, 1986). From 2000, rapid change and secrecy factors accelerated bank internalisation of shareholder wealth maximising values, turning “habitus” in “market for information” (MFI) (Barker, 1998) into a “psychic prison” (Morgan,1986), creating riskier bank cultures (Schein, 2004) and constraining learning. Research limitations/implications The paper introduces sociological concepts to banking research and financial disclosures to increase the understanding about financial information and bank culture and about how regulation can avoid crises. Limitations reflect the small number of banks and range of qualitative data. Practical implications Regulators will have to make visible the change processes, new contexts and knowledge and connections to bank risk and performance through improved regulator action and bank public disclosure. Social Implications “Masking” and rituals (Andon and Free, 2012) restricted bank disclosure and weakened governance and market pressures on banks. These factors mediated bank failure and survival in 2008, as “psychic prisons” “fell apart”. Bank and MFI agents experienced a “cosmology episode” (Weick, 1988). Financial communications structures failed but were reconstructed by regulators. Originality/value The paper shows how citizens require transparency and contested accountability to democratise finance capitalism. Otherwise, problems will recur.
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Sánchez-González, María, and María-Bella Palomo-Torres. "Knowledge and assessment of crowdfunding in communication. The view of journalists and future journalists." Comunicar 22, no. 43 (July 1, 2014): 101–10. http://dx.doi.org/10.3916/c43-2014-10.
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In the context of the financial and credibility crisis, which currently permeates the communication sector, the future of journalism is going to be decided by the confidence of the audiences and their involvement and participation in journalistic processes and products. Based on online sociological surveys, this article explores the knowledge and experience of crowdfunding of Andalusian journalists and students of journalism. This approach gives citizens the power to decide, through their contributions, which projects will go ahead, and it has facilitated the start-up of micromedia and other innovative initiatives, including in Spain, especially due to the emergence in the last five years, of virtual platforms specialising in launching campaigns and social media which facilitate their spread. The results show that, although journalists and journalism students are familiar with the phenomenon of crowdfunding, there are training gaps and few of them have direct experience as initiators or funders of projects. However, the perception of the potential of this approach for innovation and entrepreneurship in journalism is positive, except for those issues related to the financial independence and viability in the medium-term of the projects which have been started. The use of students and journalists in the sample, moreover, allows us to outline the first prospective view of crowdfunding. Ante el contexto de crisis económica y de credibilidad que atraviesa el sector de la comunicación actualmente, el futuro del periodismo va a estar determinado por la confianza de las audiencias, su implicación y su participación en los procesos y en los productos periodísticos. En este artículo se explora, mediante encuestas sociológicas on-line dirigidas a periodistas y futuros profesionales de la información andaluces, el conocimiento y la experiencia que estos tienen sobre el llamado «crowdfunding» o micromecenazgo. Esta fórmula otorga a los ciudadanos el poder de decidir, mediante sus aportaciones, qué proyectos se materializan, y ha posibilitado ya el arranque de micromedios y otras iniciativas innovadoras, también en España, especialmente ante la eclosión, en el último lustro, de plataformas virtuales especializadas en lanzar campañas y de los llamados «social media» que facilitan su difusión. Los resultados muestran que, aunque periodistas y estudiantes de Periodismo están familiarizados con el fenómeno del crowdfunding, existen lagunas formativas y son pocos quienes cuentan con experiencia directa, como impulsores o financiadores, de proyectos. A pesar de ello, la percepción sobre el potencial de esta fórmula para la innovación y el emprendimiento en el ámbito periodístico es positiva, salvo cuestiones relacionadas con la independencia económica y la viabilidad, a medio plazo, de los proyectos arrancados. Contar con estudiantes y periodistas como parte de la muestra permite trazar, además, una primera visión prospectiva del micromecenazgo.
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Besana, Angela, and Annamaria Esposito. "Memory, Marketing and Economic Performances in Usa Symphony Orchestras and Opera Houses." European Journal of Economics and Business Studies 9, no. 1 (October 6, 2017): 79. http://dx.doi.org/10.26417/ejes.v9i1.p79-89.
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When resources are scarce at crisis times and when competition is intense with other creative supplies, USA symphony orchestras and opera houses memorize and perform their repertoires (or repertories), so that seasons are crucially bundled between tradition and innovation. Since the beginning of the latest financial and real crisis (2007), USA classical music has seen different levels of funding from the federal government and businesses have encouraged more nonconventional programming (Pompe, Tamburri, 2016; Turbide, Laurin, 2009; Ravanas, 2008; Rushton, 2008; Turrini, 2006; Smith, 2007). On one side, fundraisers have stressed bundles (contemporary music with tradition) to sponsors; on the other side, marketing officers have emphasized the repertoire memory to audiences who constantly love Traviata, Boheme and Don Giovanni with echo of famous regisseurs, scenographers, etc. This is quite the same worldwide (Cancellieri, Turini, 2016). Fundraising and marketing affect economic performances of classical music, also thanks to social media and networks. Consumers have access to information about ticketing, rehearsals, present and past performances, etc. Art organizations strive to manage communication via social media to create brand values. Social media support both fundraising and marketing, as they mediate to sponsors and audiences: values, advocacy, videos and photos of the repertoire and nonconventional programming, which continually increase trustworthy relationships and nurture memories.This paper investigates 200 USA symphony orchestras and opera houses according to repertoires, revenues, expenses and gains in 2008 and 2015. With cluster analysis, three profiles emerge with different strategies, performances and emphasis on memory or innovation.
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Moreno, Ángeles, and Cristina Fuentes Lara. "Engagement y redes sociales. Análisis bibliométrico desde el ámbito científico de las relaciones públicas." Tripodos, no. 45 (December 20, 2019): 49–72. http://dx.doi.org/10.51698/tripodos.2019.45p49-72.
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Uno de los aspectos de mayor influencia de las redes sociales es el engagement de los stakeholders, mediante el cual una empresa puede conversar con sus grupos de interés. El objetivo del presente trabajo es realizar un análisis bibliométrico que permita identificar la importancia y la evolución del engagement en redes sociales en el ámbito de las empresas dentro de la literatura especializada en Relaciones Públicas y Gestión de Comunicación. Un análisis de contenido cuantitativo bibliométrico nos ha permitido evaluar la actividad y la producción científica de las publicaciones que aparecen en las revistas académicas con mejor posición en JCR y Scopus en el ámbito de gestión de las Relaciones Públicas en el período comprendido entre 2010 y 2017.Para el análisis se han incluido indicadores de producción, dispersión, colaboración, literatura científica, rigurosidad empírica y asociaciones temáticas. Los resultados evidencian un crecimiento gradual durante los años de estudio de la productividad científica sobre la temática objeto de este estudio, de acuerdo con los indicadores de dispersión. Se han detectado diez categorías temáticas principales y algunas tendencias en cuanto a la autoría y el uso de referencias. Tras analizar todos los datos queda patente la importancia que adquiere el engagement en redes sociales en el ámbito de las Relaciones Públicas. Es especialmente notable el número de artículos referentes al análisis de la Responsabilidad Social Corporativa, la comunicación de crisis, la legitimidad o la reputación, debido al creciente interés que tienen las empresas en mejorar y profundizar en la relación que mantienen con sus públicos.
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Adikari, Achini, Rashmika Nawaratne, Daswin De Silva, Sajani Ranasinghe, Oshadi Alahakoon, and Damminda Alahakoon. "Emotions of COVID-19: Content Analysis of Self-Reported Information Using Artificial Intelligence." Journal of Medical Internet Research 23, no. 4 (April 30, 2021): e27341. http://dx.doi.org/10.2196/27341.
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Background The COVID-19 pandemic has disrupted human societies around the world. This public health emergency was followed by a significant loss of human life; the ensuing social restrictions led to loss of employment, lack of interactions, and burgeoning psychological distress. As physical distancing regulations were introduced to manage outbreaks, individuals, groups, and communities engaged extensively on social media to express their thoughts and emotions. This internet-mediated communication of self-reported information encapsulates the emotional health and mental well-being of all individuals impacted by the pandemic. Objective This research aims to investigate the human emotions related to the COVID-19 pandemic expressed on social media over time, using an artificial intelligence (AI) framework. Methods Our study explores emotion classifications, intensities, transitions, and profiles, as well as alignment to key themes and topics, across the four stages of the pandemic: declaration of a global health crisis (ie, prepandemic), the first lockdown, easing of restrictions, and the second lockdown. This study employs an AI framework comprised of natural language processing, word embeddings, Markov models, and the growing self-organizing map algorithm, which are collectively used to investigate social media conversations. The investigation was carried out using 73,000 public Twitter conversations posted by users in Australia from January to September 2020. Results The outcomes of this study enabled us to analyze and visualize different emotions and related concerns that were expressed and reflected on social media during the COVID-19 pandemic, which could be used to gain insights into citizens’ mental health. First, the topic analysis showed the diverse as well as common concerns people had expressed during the four stages of the pandemic. It was noted that personal-level concerns expressed on social media had escalated to broader concerns over time. Second, the emotion intensity and emotion state transitions showed that fear and sadness emotions were more prominently expressed at first; however, emotions transitioned into anger and disgust over time. Negative emotions, except for sadness, were significantly higher (P<.05) in the second lockdown, showing increased frustration. Temporal emotion analysis was conducted by modeling the emotion state changes across the four stages of the pandemic, which demonstrated how different emotions emerged and shifted over time. Third, the concerns expressed by social media users were categorized into profiles, where differences could be seen between the first and second lockdown profiles. Conclusions This study showed that the diverse emotions and concerns that were expressed and recorded on social media during the COVID-19 pandemic reflected the mental health of the general public. While this study established the use of social media to discover informed insights during a time when physical communication was impossible, the outcomes could also contribute toward postpandemic recovery and understanding psychological impact via emotion changes, and they could potentially inform health care decision making. This study exploited AI and social media to enhance our understanding of human behaviors in global emergencies, which could lead to improved planning and policy making for future crises.
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Ogorodnik, Natalia. "ПСИХОЛОГО-ДИДАКТИЧНЕ ПІДҐРУНТЯ НАВЧАННЯ АНГЛОМОВНОГО СПІЛКУВАННЯ МАЙБУТНІХ ФАХІВЦІВ ФЛОТУ." International Journal of Innovative Technologies in Social Science, no. 5(26) (June 30, 2020): 7–11. http://dx.doi.org/10.31435/rsglobal_ijitss/30062020/7131.
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Among the basic principles of the English-language communication skills development for future seafarers is the principle of consciousness. Being implemented in a teaching and learning process it provides understanding as a fundamental component of the future seafarers’ professional competence. As a result, all the aspects of language knowledge (linguistic, speech, and linguo-sociocultural issues) are processed by the students consciously. They also become able to communicate in full compliance with a communicative situation and a specific cultural context. Moreover, effective learning tactics and strategies that students master reasonably are expected to facilitate them in their further life-long learning process. The students’ age, which is characterized by psychologists as a young adulthood, has a tendency for intellectual development. According to the scientists, at this particular period of time the change of a development focus takes its place, caused by a crucial point in human evolution. The sophisticated identity crisis of 17-year-olds occurs owing to the mismatch between the individual development and the social situation. Another situation, mediated by the educational and professional activity, as a leading one for this age is recognized as a factor that activates the comprehensive personality transformation and starts a new stage of mental development in adolescence, resulting in the intellectualization of all the cognitive processes, and therefore to a more deliberate mastery of knowledge.
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Winerman, Lea. "Social networking: Crisis communication." Nature 457, no. 7228 (January 2009): 376–78. http://dx.doi.org/10.1038/457376a.
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Baicu, Claudia Gabriela, Iuliana Petronela Gârdan, Daniel Adrian Gârdan, and Gheorghe Epuran. "The impact of COVID-19 on consumer behavior in retail banking. Evidence from Romania." Management & Marketing. Challenges for the Knowledge Society 15, s1 (October 1, 2020): 534–56. http://dx.doi.org/10.2478/mmcks-2020-0031.
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AbstractThe pandemic COVID-19 has severely affected the global economy. The strict lockdown measures have also changed the daily live, including consumer behavior in retail banking. In this context, the purpose of this paper is to investigate the impact of the COVID-19 crisis on consumer behavior in retail banking, with a special focus on the Romanian banking sector. To achieve our goal, we performed a survey among the Romanian consumers in retail banking, using as research method the field survey based on questionnaire. The final sample comprised 738 valid responses from the metropolitan area retail banking consumers. The research brings a fresh insight on retail banking services consumption during the pandemic and validates a conceptual model regarding the internet and mobile banking services acceptance. The research’ results highlighted, among others, that the variable concerning the perception of the COVID-19 pandemic effect on consumers’ lifestyle has a direct and positive influence on the variable regarding the attitude toward internet and mobile banking services, mediated by other variables like safety of internet and mobile banking use and trust in banks. Several social and managerial implications are also discussed, because it is possible that the tendency to use internet and mobile banking services will prevail even after the post pandemic stage, as new consumption behavior models are developing. Banks in Romania should increase their initiatives to offer financial education courses and online tutorials to familiarize customers with the use of digital channels. Banks should also improve communication with clients and design new products and services to increase the attractiveness of saving process. They should demonstrate flexibility in negotiating lending and refinancing conditions as well.