Relevant bibliographies by topics / Social Mediated Crisis Communication

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Social Mediated Crisis Communication'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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Journal articles on the topic "Social Mediated Crisis Communication"

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Opitz, Marcus, Vidhi Chaudhri, and Yijing Wang. "Employee social-mediated crisis communication as opportunity or threat?" Corporate Communications: An International Journal 23, no. 1 (2018): 66–83. http://dx.doi.org/10.1108/ccij-07-2017-0069.

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Purpose Defending their employer on LinkedIn or attacking their organization on Twitter: a ubiquitous social-mediated environment allows employees of crisis-stricken organizations to reach out to a mass audience with only a few keystrokes. But is such employee social-mediated crisis communication an opportunity or a threat to their organizations? By developing the perspective of employees in contrast to consumers, the purpose of this paper is to investigate the impact of employee social-mediated crisis communication on organizational reputation. Design/methodology/approach An online survey exp
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Lee, Yin-I., and Yan Jin. "Crisis Information Seeking and Sharing (CISS): Scale Development for Measuring Publics’ Communicative Behavior in Social-Mediated Public Health Crises." Journal of International Crisis and Risk Communication Research 2, no. 1 (2019): 13–38. http://dx.doi.org/10.30658/jicrcr.2.1.2.

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This study first refines the conceptual framework of publics’ communicative behavior in social mediated health crises. Then two multiple-item scales for measuring publics’ health crisis information seeking and sharing (CISS) are developed and tested by employing online survey data sets from a random national sample of 279 adults and 280 adults in the United States, respectively. Results indicate seven types of crisis information seeking behavior and 17 types of crisis information sharing behavior crossing over platforms, channels, and information sources. The CISS scales provide a valid and re
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Austin, Lucinda, Brooke Fisher Liu, and Yan Jin. "How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model." Journal of Applied Communication Research 40, no. 2 (2012): 188–207. http://dx.doi.org/10.1080/00909882.2012.654498.

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Jin, Xianlin. "Exploring Crisis Communication and Information Dissemination on Social Media: Social Network Analysis of Hurricane Irma Tweets." Journal of International Crisis and Risk Communication Research 3, no. 2 (2020): 179–210. http://dx.doi.org/10.30658/jicrcr.3.2.3.

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This study utilized social network analysis to identify the top 10 Twitter influentials during the Hurricane Irma crisis period and examined the relationship between social media attributes and the bridge influence of controlling information flow. The number of a user’s followers and tweets significantly predicted one’s control of information. Crisis information tended to be shared in scattered subgroups. Social network boundaries impeded information diffusion, and the communication pattern was largely one-way. The findings partially supported the opinion leader argument while indicating that
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Liu, Brooke Fisher, Julia Daisy Fraustino, and Yan Jin. "Social Media Use During Disasters." Communication Research 43, no. 5 (2015): 626–46. http://dx.doi.org/10.1177/0093650214565917.

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This study provides insights that can inform disaster communication management, policymaking, and theory building through a nationally representative field experiment ( N = 2,015 U.S. adults) grounded in media richness theory, information and communication technologies (ICTs) succession theory, and the social-mediated crisis communication (SMCC) model. Key findings include the following: (1) Significant main effects of disaster information source were detected on how likely participants were to seek further disaster information from TV, local government websites, and federal government website
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Houston, J. Brian. "COVID-19 Communication Ecologies: Using Interpersonal, Organizational, and Mediated Communication Resources to Cope With a Pandemic." American Behavioral Scientist 65, no. 7 (2021): 887–92. http://dx.doi.org/10.1177/0002764221992837.

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Information and communication resources are needed for individuals to cope with a public health emergency like the COVID-19 pandemic. These resources include interpersonal, organizational, and mediated communication, which collectively constitute a communication ecology. This interdisciplinary special issue of American Behavioral Scientist focuses on applications of a communication ecology perspective to the COVID-19 pandemic. Each article in this issue examines one or more specific aspect of COVID-19 communication ecologies to expand understanding of how a variety of communication resources c
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Stewart, Margaret, and Cory Young. "Revisiting STREMII: Social Media Crisis Communication During Hurricane Matthew." Journal of International Crisis and Risk Communication Research 1, no. 2 (2018): 279–302. http://dx.doi.org/10.30658/jicrcr.1.2.5.

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Social media platforms influence the flow of information and technologically mediated communication during a storm. In 2015, Stewart and Wilson introduced the STREMII (pronounced STREAM-ee) as a six-phase model for social media crisis communication in an eff ort to assist institutions and organizations during unanticipated events, using the crisis of Hurricane Sandy as an applied example. Since the inception of the model, several advancements in social media strategy have revealed the opportunity for further development. This current work presents a revision of the original model, emphasizing
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Kim, Sojung, Sejung Marina Choi, and Lucy Atkinson. "Congruence Effects of Corporate Associations and Crisis Issue on Crisis Communication Strategies." Social Behavior and Personality: an international journal 45, no. 7 (2017): 1085–98. http://dx.doi.org/10.2224/sbp.6090.

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We investigated how consumers' perception of fit between corporate associations (i.e., corporate ability) and the crisis issue (i.e., ethical violation or product failure) moderated the effects of type of crisis communication strategy (i.e., apology or excuse). Undergraduates (N = 133) at a university in the United States took part in a 2 (perceived fit: congruence vs. incongruence) × 2 (type of strategy: excuse vs. apology) web-based experiment. The results showed a significant moderating role of perceived fit in determining the effectiveness of the strategies. We found that it was more effec
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Borden, Jonathan, and Xiaochen Angela Zhang. "Linguistic Crisis Prediction: An Integration of the Linguistic Category Model in Crisis Communication." Journal of Language and Social Psychology 38, no. 5-6 (2019): 650–79. http://dx.doi.org/10.1177/0261927x19860870.

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Through two experiments, this study examines the relationship between linguistic choice and attribution perception in organizational crisis. Experiment 1 demonstrated that abstract (vs. concrete) language in crisis news elicited higher attribution and lower purchase intentions. Experiment two showed that preventable (vs. victim) crisis led to higher usage of abstract language in describing and commenting on the crisis. Also, abstract language use in describing and commenting on the crisis mediates crisis clusters’ effect on purchase intentions. Furthermore, attribution of crisis responsibility
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Mak, Angela K. Y., and AO Song. "Revisiting social-mediated crisis communication model: The Lancôme regenerative crisis after the Hong Kong Umbrella Movement." Public Relations Review 45, no. 4 (2019): 101812. http://dx.doi.org/10.1016/j.pubrev.2019.101812.

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Dissertations / Theses on the topic "Social Mediated Crisis Communication"

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Abrache, Cassandra. "Crisis Communication Management: -A Case Study of Oxfam’s 2018 Credibility Crisis." Thesis, Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-75154.

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The growth of social media has set demands on organizations to be online and interact with stakeholders, especially during a crisis. The public are no longer seen as passive receivers of marketing messages. Previous studies have shown that the need for information increases during a crisis. Social media can be a powerful tool if is used strategically. This case study looks deeper into Oxfam’s 2018 Haiti sexual exploitation scandal, as an attempt to understand how organizations communicate on social media during a crisis. By co-applying multimodal critical discourse analysis (MCDA) and the soci
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Bazydlo, Nadia, and Sofia Wallin. "A lifebuoy that supports in deep water : A qualitative case study investigating how an external actor can support an organisation in crisis." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324823.

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Problem  Crisis management has never been as important as it is today. Considering that criticism is being spread in a fast pace through social media, the reputation of an organisation can quickly be damaged. Several organisations however lack internal knowledge about crisis management. The majority of the previous research about crisis management has been conducted from the organisations’ perspective. There is however relatively little research done from an external actor’s role in supporting an organisation in crisis. Purpose  This study aims to contribute in the crisis management and commun
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Osseyran, Anna Caroline, and Filip Wallin. "Sociala medier som kommunikationskanal : Vad krävs för en lyckad kriskommunikation?" Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-340610.

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På senare år har det skett en förändring av medielandskapet. De traditionella medierna har fått konkurrens i form av de sociala medierna som snabbt har växt fram och börjat ta plats. Detta har även ställt nya krav på hur företag framställer och hanterar sin kriskommunikation i samband med kris. Syftet med denna uppsats är att undersöka vilka faktorer som idag är av betydelse för svenska företag i kriskommunikation genom sociala medier. För att undersöka detta har vi genomfört en empirisk studie. Studien grundar sig dels i en teoretisk modell inom kriskommunikation samt ett
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Bottomley, John Arthur. "A mediated crisis : news and the national mind /." Bottomley, John Arthur (2008) A mediated crisis: news and the national mind. Masters by Research thesis, Murdoch University, 2008. http://researchrepository.murdoch.edu.au/446/.

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The thesis examines a mediated crisis and how The Straits Times and The Australian approach the reporting of Severe Acute Respiratory Syndrome (SARS). It looks at how this mediated crisis exemplifies the culture of the national newspaper and in turn how the national newspaper has an historical influence on the national psyche. A total of 649 reports and headlines and 141 letters about SARS in The Straits Times (including The Straits Time Interactive) were examined from April 2003 to November 2003 as were 125 headlines from The Australian. The early sections of the thesis discuss how a crisi
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Rajendran, Gnanathusharan. "Computer-mediated communication in autism." Thesis, University of Nottingham, 2003. http://eprints.nottingham.ac.uk/12030/.

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The aim of this thesis was to examine linguistic and social processing in autism and Asperger syndrome (AS), through computer-mediated communication. The first investigation used conversational analysis, on a corpus of computer-mediated dialogue, generated by two adults with AS. The results revealed that one of the two individuals had problems asking questions. Hence, an inability to ask questions may be one aspect of AS communication, though it may be not universal in this population. The second study used a computer program called Bubble Dialogue (Gray, Creighton, McMahon & Cunningham, 1991)
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Hsu, Yi-Shan. "Corporate social responsibility and crisis communication Nike Taiwan Jordan crisis vs. Paolyta Bullwild crisis /." [Gainesville, Fla.] : University of Florida, 2006. http://purl.fcla.edu/fcla/etd/UFE0014541.

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Karahalios, Kyratso G. 1972. "Social catalysts : embracing communication in mediated spaces." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/28779.

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Thesis (Ph. D.)--Massachusetts Institute of Technology, School of Architecture and Planning, Program in Media Arts and Sciences, 2004.<br>Includes bibliographical references (p. 103-108).<br>Mediated communication between public spaces is a relatively new concept. One current example of this interaction is video conferencing among people within the same organization. Large scale video-conferencing walls have begun to appear in public or semi-public areas, such as workplace lobbies and kitchens. These connections provide a link via audio and/or video to another public space within the organizat
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Pérsigo, Patrícia Milano. "ENTRE A CRISE E A NOTÍCIA: AS ESTRATÉGIAS ORGANIZACIONAIS DA AIR FRANCE E A CONSTRUÇÃO DO ACONTECIMENTO VOO 447 PELA MÍDIA IMPRESSA BRASILEIRA E FRANCESA." Universidade Federal de Santa Maria, 2011. http://repositorio.ufsm.br/handle/1/6309.

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior<br>This dissertation studies the strategies of an organization under a crisis situation in the construction of a journalistic occurrence in a mediatized society. There are constant challenges to be overcome by organizations, visibility processes are constantly being changed by new technologies advent, changes in the media s role and the appropriation of their approaches by various social fields on their daily practices. This are just some changes which require reflection about crisis management strategies adopted until nowadays. The o
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Gannon, Patrick J. "The impact of social media on crisis communication." Scholarly Commons, 2011. https://scholarlycommons.pacific.edu/uop_etds/775.

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The purpose of this study was to examine the impact of social media on crisis communication. To evaluate this impact, a case study method was utilized examining the crisis communication response of the Deepwater Horizon Oil Spill on April 20, 2010. This study focused on the response of the responsible party, British Petroleum, and the general public over three social media: Facebook, Twitter, and blogs. Through extensive analysis of both the company's and public response to the Gulf spill, nine implications were identified regarding social media's influence on crisis communication. These impli
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Murphy, Kayla Christine. "Ethical crisis communication on social media| Combining situational crisis communication theory, stakeholder theory, & Kant's categorical imperatives." Thesis, Gonzaga University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=1600336.

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<p> This guide was created to serve as a tool for crisis communications to assist in crafting ethical responses to crises using social media as the primary communications channel. The guide combines Stakeholder Theory (Freeman, 1984)&mdash;a management theory that focuses on the importance of different groups of people, not just shareholders&mdash;with Situational Crisis Communication (Coombs, 2007). The guide also adheres to two of Kant&rsquo;s Categorical Imperatives as the ethical basis and marker. To create the guide, the author relied on archival, or documentary, research to provide the b
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Books on the topic "Social Mediated Crisis Communication"

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A, Anderson James. Mediated communication: A social action perspective. Sage Publications, 1988.

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Computer-mediated communication in personal relationships. Peter Lang, 2011.

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Mediated ritual interaction. MIT Press, 2008.

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Barnes, Susan B. Computer-mediated communication: Human to human communication across the Internet. Allyn and Bacon, 2002.

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Ritual communication: From everyday conversation to mediated ceremony. Sage Publications, 1998.

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B, Lengel Laura, and Tomic Alice, eds. Computer mediated communication: Social interaction and the Internet. Sage Publications, 2004.

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Alice, Tomic, and Lengel Laura B, eds. Computer mediated communication: Social interaction and the Internet. SAGE, 2004.

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Computer-mediated communications: Multimediaapplications. Artech House, 1995.

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Walters, Rob. Computer-mediated communications: Multimedia applications. Artech House, 1995.

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Chesebro, James W. Computer-mediated communication: Human relationships in a computerized world. University of Alabama Press, 1989.

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Book chapters on the topic "Social Mediated Crisis Communication"

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Brataas, Kjell. "Social Media in Crisis Communication." In Crisis Communication. Routledge, 2018. http://dx.doi.org/10.4324/9781315368245-6.

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Leiss, William, Stephen Kline, Sut Jhally, Jacqueline Botterill, and Kyle Asquith. "The Mediated Marketplace." In Social Communication in Advertising, 4th ed. Routledge, 2018. http://dx.doi.org/10.4324/9781315106021-10.

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Yates, Simeon J. "13. Computer-Mediated Communication." In Letter Writing as a Social Practice. John Benjamins Publishing Company, 2000. http://dx.doi.org/10.1075/swll.9.13yat.

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Lewis, Justin. "Digital Desires: Mediated Consumerism and Climate Crisis." In Carbon Capitalism and Communication. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-57876-7_5.

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Grantham, Susan, and Mark Pearson. "Crisis communication and reporting." In Social Media Risk and the Law. Routledge, 2021. http://dx.doi.org/10.4324/9781003180111-10.

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Leiss, William, Stephen Kline, Sut Jhally, Jacqueline Botterill, and Kyle Asquith. "The Internet, Social, and Mobile Mediated Marketplace." In Social Communication in Advertising, 4th ed. Routledge, 2018. http://dx.doi.org/10.4324/9781315106021-12.

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Beck, Stefan, and Michi Knecht. "“Crisis” in Social Anthropology." In The Handbook of International Crisis Communication Research. John Wiley & Sons, Inc, 2016. http://dx.doi.org/10.1002/9781118516812.ch6.

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Campbell, Catherine, and Kerry Scott. "Mediated Health Campaigns: From Information to Social Change." In The Social Psychology of Communication. Palgrave Macmillan UK, 2011. http://dx.doi.org/10.1057/9780230297616_14.

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Vorn, Bill. "14. Machine-Mediated Communication: Agents of Representation." In Human Cognition and Social Agent Technology. John Benjamins Publishing Company, 2000. http://dx.doi.org/10.1075/aicr.19.17vor.

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Fox, Juliet. "Critical Participation and Mediated Solidarity." In Community Radio's Amplification of Communication for Social Change. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-17316-6_4.

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Conference papers on the topic "Social Mediated Crisis Communication"

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Burak, Begüm. "Social Media as a Public Space for Political Activism: The Use of Twitter During Gezi Park Protests." In COMMUNICATION AND TECHNOLOGY CONGRESS. ISTANBUL AYDIN UNIVERSITY, 2021. http://dx.doi.org/10.17932/ctc.2021/ctc21.001.

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Political polarization in Turkey has not only been visible during electoral processes but it has also been evident in non-electoral processes in online and offline protests. Gezi Park protests in 2013 denote to such processes. This study analyzes the use of Twitter during Gezi Park protests that had sparked mass protests and a big polarization. The role of Twitter had been influential in mobilizing the masses in the protests. During Gezi protests as seen in the Arab Spring, Twitter was used by the protesters in a dense way in the polarized political environment. Using the “mediated populism” a
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Vučković, Jelena. "NEKA PITANjA DIGITALIZACIJE MEDIJSKIH USLUGA." In XVII majsko savetovanje. Pravni fakultet Univerziteta u Kragujevcu, 2021. http://dx.doi.org/10.46793/uvp21.521v.

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Life in the period of the fourth industrial revolution, complete and comprehensive digitization of almost every segment of human life, brings with it new challenges of recognition, understanding and coping in the digital environment. The crisis caused by the Covid-19 virus has further encouraged forms of virtual communication, and accelerated the development of digital services and their provision to unimaginable limits. The paper analyzes the way in which the digital environment influences the change in the way of providing media services, which are increasingly digital, and less classic and
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Olson, Gary. "Session details: Computer-Mediated Communication." In CSCW '16: Computer Supported Cooperative Work and Social Computing. ACM, 2016. http://dx.doi.org/10.1145/3260458.

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Miettinen, Antti, Jani Nousiainen, Jyri Rajamaki, and Juha Knuuttila. "The usage of social media in crisis communication." In 2015 Second International Conference on Computer Science, Computer Engineering, and Social Media (CSCESM). IEEE, 2015. http://dx.doi.org/10.1109/cscesm.2015.7331820.

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Srobarova, Sona. "COMMUNICATION SKILLS USED IN CRISIS INTERVENTION." In 4th SGEM International Multidisciplinary Scientific Conferences on SOCIAL SCIENCES and ARTS Proceedings. STEF92 Technology, 2017. http://dx.doi.org/10.5593/sgemsocial2017/33/s12.017.

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Bradner, Erin. "Social affordances of computer-mediated communication technology." In CHI '01 extended abstracts. ACM Press, 2001. http://dx.doi.org/10.1145/634110.634111.

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Bradner, Erin. "Social affordances of computer-mediated communication technology." In CHI '01 extended abstracts. ACM Press, 2001. http://dx.doi.org/10.1145/634067.634111.

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Kaur, Harvinder Jeet, and Rajiv Kumar. "Sentiment analysis from social media in crisis situations." In 2015 International Conference on Computing, Communication & Automation (ICCCA). IEEE, 2015. http://dx.doi.org/10.1109/ccaa.2015.7148383.

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Junyi, Shang. "Crisis Communication Tactics of Chinese Internet Influencers." In 2021 6th International Conference on Social Sciences and Economic Development (ICSSED 2021). Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210407.071.

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Suzuki, Kenji. "Social Playware: Device-mediated social interaction for therapeutic activities." In 2014 RO-MAN: The 23rd IEEE International Symposium on Robot and Human Interactive Communication. IEEE, 2014. http://dx.doi.org/10.1109/roman.2014.6926232.

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Reports on the topic "Social Mediated Crisis Communication"

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Bano, Masooda, and Zeena Oberoi. Embedding Innovation in State Systems: Lessons from Pratham in India. Research on Improving Systems of Education (RISE), 2020. http://dx.doi.org/10.35489/bsg-rise-wp_2020/058.

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The learning crisis in many developing countries has led to searches for innovative teaching models. Adoption of innovation, however, disrupts routine and breaks institutional inertia, requiring government employees to change their way of working. Introducing and embedding innovative methods for improving learning outcomes within state institutions is thus a major challenge. For NGO-led innovation to have largescale impact, we need to understand: (1) what factors facilitate its adoption by senior bureaucracy and political elites; and (2) how to incentivise district-level field staff and school
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