Relevant bibliographies by topics / Social Mediated Crisis Communication

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Social Mediated Crisis Communication'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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Journal articles on the topic "Social Mediated Crisis Communication"

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Opitz, Marcus, Vidhi Chaudhri, and Yijing Wang. "Employee social-mediated crisis communication as opportunity or threat?" Corporate Communications: An International Journal 23, no. 1 (2018): 66–83. http://dx.doi.org/10.1108/ccij-07-2017-0069.

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Purpose Defending their employer on LinkedIn or attacking their organization on Twitter: a ubiquitous social-mediated environment allows employees of crisis-stricken organizations to reach out to a mass audience with only a few keystrokes. But is such employee social-mediated crisis communication an opportunity or a threat to their organizations? By developing the perspective of employees in contrast to consumers, the purpose of this paper is to investigate the impact of employee social-mediated crisis communication on organizational reputation. Design/methodology/approach An online survey experiment was conducted among 386 participants constituting the publics of an organization. Findings The findings demonstrate the importance of moderating effects of message framing (advocacy vs adversary) and medium (blog vs microblog). They show that in comparison to consumers, employees attacking their organization on social media, particularly via media such as blog, cause disproportionally more damage to organizational reputation. Research limitations/implications While the significant effects of employees’ adversary message might make them a threat for organizations, it is argued that the fact that employees are equally as effective as advocates for their organizations as consumers also constitutes an opportunity. Practical implications Organizations need to be cognizant of the threats posed by employees’ crisis communication as well as aim to reap opportunities offered by these credible communicators by considering strategies such as authentically integrating employees in the official crisis communication response. Originality/value By comparing the role of the two groups of stakeholders (employees vs consumers) in crisis communication, the study contributes to an important audience-centered perspective.
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Lee, Yin-I., and Yan Jin. "Crisis Information Seeking and Sharing (CISS): Scale Development for Measuring Publics’ Communicative Behavior in Social-Mediated Public Health Crises." Journal of International Crisis and Risk Communication Research 2, no. 1 (2019): 13–38. http://dx.doi.org/10.30658/jicrcr.2.1.2.

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This study first refines the conceptual framework of publics’ communicative behavior in social mediated health crises. Then two multiple-item scales for measuring publics’ health crisis information seeking and sharing (CISS) are developed and tested by employing online survey data sets from a random national sample of 279 adults and 280 adults in the United States, respectively. Results indicate seven types of crisis information seeking behavior and 17 types of crisis information sharing behavior crossing over platforms, channels, and information sources. The CISS scales provide a valid and reliable tool for crisis communication researchers and practitioners to measure publics’ information seeking and sharing activities in social-mediated public health crisis communication.
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Austin, Lucinda, Brooke Fisher Liu, and Yan Jin. "How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model." Journal of Applied Communication Research 40, no. 2 (2012): 188–207. http://dx.doi.org/10.1080/00909882.2012.654498.

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Jin, Xianlin. "Exploring Crisis Communication and Information Dissemination on Social Media: Social Network Analysis of Hurricane Irma Tweets." Journal of International Crisis and Risk Communication Research 3, no. 2 (2020): 179–210. http://dx.doi.org/10.30658/jicrcr.3.2.3.

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This study utilized social network analysis to identify the top 10 Twitter influentials during the Hurricane Irma crisis period and examined the relationship between social media attributes and the bridge influence of controlling information flow. The number of a user’s followers and tweets significantly predicted one’s control of information. Crisis information tended to be shared in scattered subgroups. Social network boundaries impeded information diffusion, and the communication pattern was largely one-way. The findings partially supported the opinion leader argument while indicating that influentials can directly generate information, which is consistent with the social-mediated crisis communication model. Such findings will contribute to crisis literature and help emergency management professionals advance social media usage to disseminate crisis information, build effective communication, and provide immediate disaster relief responses
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Liu, Brooke Fisher, Julia Daisy Fraustino, and Yan Jin. "Social Media Use During Disasters." Communication Research 43, no. 5 (2015): 626–46. http://dx.doi.org/10.1177/0093650214565917.

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This study provides insights that can inform disaster communication management, policymaking, and theory building through a nationally representative field experiment ( N = 2,015 U.S. adults) grounded in media richness theory, information and communication technologies (ICTs) succession theory, and the social-mediated crisis communication (SMCC) model. Key findings include the following: (1) Significant main effects of disaster information source were detected on how likely participants were to seek further disaster information from TV, local government websites, and federal government websites; (2) regardless of information form and source, participants reported strongest intentions to immediately communicate about the disaster predominately via offline interpersonal forms rather than through online organizational and personal forms; and (3) regardless of information source, participants reported strong intentions to evacuate if instructed to do so by the government. These findings call for developing crisis communication theory that is more focused on how publics communicate with each other rather than with organizations about disasters and predict a wider variety of crisis communication outcomes.
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Houston, J. Brian. "COVID-19 Communication Ecologies: Using Interpersonal, Organizational, and Mediated Communication Resources to Cope With a Pandemic." American Behavioral Scientist 65, no. 7 (2021): 887–92. http://dx.doi.org/10.1177/0002764221992837.

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Information and communication resources are needed for individuals to cope with a public health emergency like the COVID-19 pandemic. These resources include interpersonal, organizational, and mediated communication, which collectively constitute a communication ecology. This interdisciplinary special issue of American Behavioral Scientist focuses on applications of a communication ecology perspective to the COVID-19 pandemic. Each article in this issue examines one or more specific aspect of COVID-19 communication ecologies to expand understanding of how a variety of communication resources can foster individual and collective coping with a global public health crisis. Insights from this issue can inform ongoing response to COVID-19 and planning for future public health crises.
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Stewart, Margaret, and Cory Young. "Revisiting STREMII: Social Media Crisis Communication During Hurricane Matthew." Journal of International Crisis and Risk Communication Research 1, no. 2 (2018): 279–302. http://dx.doi.org/10.30658/jicrcr.1.2.5.

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Social media platforms influence the flow of information and technologically mediated communication during a storm. In 2015, Stewart and Wilson introduced the STREMII (pronounced STREAM-ee) as a six-phase model for social media crisis communication in an eff ort to assist institutions and organizations during unanticipated events, using the crisis of Hurricane Sandy as an applied example. Since the inception of the model, several advancements in social media strategy have revealed the opportunity for further development. This current work presents a revision of the original model, emphasizing the need for ongoing social listening and engagement with target audiences. These aspects of the revised model are discussed in interpersonal and organizational contexts related to examples of social media use during the October 2016 Atlantic Hurricane Matthew.
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Kim, Sojung, Sejung Marina Choi, and Lucy Atkinson. "Congruence Effects of Corporate Associations and Crisis Issue on Crisis Communication Strategies." Social Behavior and Personality: an international journal 45, no. 7 (2017): 1085–98. http://dx.doi.org/10.2224/sbp.6090.

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We investigated how consumers' perception of fit between corporate associations (i.e., corporate ability) and the crisis issue (i.e., ethical violation or product failure) moderated the effects of type of crisis communication strategy (i.e., apology or excuse). Undergraduates (N = 133) at a university in the United States took part in a 2 (perceived fit: congruence vs. incongruence) × 2 (type of strategy: excuse vs. apology) web-based experiment. The results showed a significant moderating role of perceived fit in determining the effectiveness of the strategies. We found that it was more effective for the company to apologize than it was to make an excuse when the crisis involved an issue that was a violation of the company's key corporate associations, whereas making an excuse was the more effective strategy when the crisis involved an issue that was not relevant to the company's corporate associations. The results further suggested that consumers' feelings of betrayal mediated the interaction effect of their perception of fit and type of crisis communication strategy on their attitudes toward the company.
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Borden, Jonathan, and Xiaochen Angela Zhang. "Linguistic Crisis Prediction: An Integration of the Linguistic Category Model in Crisis Communication." Journal of Language and Social Psychology 38, no. 5-6 (2019): 650–79. http://dx.doi.org/10.1177/0261927x19860870.

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Through two experiments, this study examines the relationship between linguistic choice and attribution perception in organizational crisis. Experiment 1 demonstrated that abstract (vs. concrete) language in crisis news elicited higher attribution and lower purchase intentions. Experiment two showed that preventable (vs. victim) crisis led to higher usage of abstract language in describing and commenting on the crisis. Also, abstract language use in describing and commenting on the crisis mediates crisis clusters’ effect on purchase intentions. Furthermore, attribution of crisis responsibility mediated crisis cluster and in-group/out-group’s effects on abstract language use in describing and commenting on the crisis. The findings empirically connect two attribution theory-rooted theories: linguistic category model and the situational crisis communication theory.
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Mak, Angela K. Y., and AO Song. "Revisiting social-mediated crisis communication model: The Lancôme regenerative crisis after the Hong Kong Umbrella Movement." Public Relations Review 45, no. 4 (2019): 101812. http://dx.doi.org/10.1016/j.pubrev.2019.101812.

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Dissertations / Theses on the topic "Social Mediated Crisis Communication"

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Abrache, Cassandra. "Crisis Communication Management: -A Case Study of Oxfam’s 2018 Credibility Crisis." Thesis, Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-75154.

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The growth of social media has set demands on organizations to be online and interact with stakeholders, especially during a crisis. The public are no longer seen as passive receivers of marketing messages. Previous studies have shown that the need for information increases during a crisis. Social media can be a powerful tool if is used strategically. This case study looks deeper into Oxfam’s 2018 Haiti sexual exploitation scandal, as an attempt to understand how organizations communicate on social media during a crisis. By co-applying multimodal critical discourse analysis (MCDA) and the social-mediated crisis communication (SMCC) model, a broader understanding of how the crisis was handled can be developed. The data consists of four Instagram posts that will be analyzed, drawing upon four multimodal frameworks from Machin (2017): Iconography: the ‘hidden meanings’ of images; The meaning of color in visual design; The meaning of typography; and Representation of social actors in images. In order to obtain a broader picture of the strategies, key public and relationships, the components of the SMCC model will be identified and presented for this case. The result of this study shows that multiple response strategies have been used to communicate both tailored messages and unified organizational messages. It is apparent that Oxfam did not have a clear strategy and altered between apologizing, “blaming” individuals within the organization and distancing themselves from the crisis.
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Bazydlo, Nadia, and Sofia Wallin. "A lifebuoy that supports in deep water : A qualitative case study investigating how an external actor can support an organisation in crisis." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324823.

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Problem  Crisis management has never been as important as it is today. Considering that criticism is being spread in a fast pace through social media, the reputation of an organisation can quickly be damaged. Several organisations however lack internal knowledge about crisis management. The majority of the previous research about crisis management has been conducted from the organisations’ perspective. There is however relatively little research done from an external actor’s role in supporting an organisation in crisis. Purpose  This study aims to contribute in the crisis management and communication field by investigating how an external actor can support an organisation in crisis. Method  The study was conducted through a qualitative single case study of crisis management support provided to firms by one external actor, a PR-agency. Primary data for the case was collected from six semi-structured interviews. Conclusion  External actors are a suitable helping hand in crises because they possess experience and knowledge in media and crisis communication and can view the situation objectively. Crisis consultants support their clients by providing a response strategy that is built on being honest and open. Proactive and post work are not prioritised by clients but are highly important for crisis preparedness and building a strong reputation. Social media is a standard part of today’s crisis communication but is also a demanding channel that creates incentives for hiring external support.
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Osseyran, Anna Caroline, and Filip Wallin. "Sociala medier som kommunikationskanal : Vad krävs för en lyckad kriskommunikation?" Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-340610.

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På senare år har det skett en förändring av medielandskapet. De traditionella medierna har fått konkurrens i form av de sociala medierna som snabbt har växt fram och börjat ta plats. Detta har även ställt nya krav på hur företag framställer och hanterar sin kriskommunikation i samband med kris. Syftet med denna uppsats är att undersöka vilka faktorer som idag är av betydelse för svenska företag i kriskommunikation genom sociala medier. För att undersöka detta har vi genomfört en empirisk studie. Studien grundar sig dels i en teoretisk modell inom kriskommunikation samt ett antal påverkansfaktorer på kriskommunikation i sociala medier. Datainsamlingen har skett genom kvalitativa semistrukturerade intervjuer med experter inom krishantering och kriskommunikation. I studien framkom ett antal centrala faktorer som företag idag bör beakta vid kriskommunikation genom sociala medier. Dessa faktorer är ägarskap av egna kanaler och budskap, tidspress på kriskommunikation, en låg trovärdighet samt ett hätskt medielandskap. Genom att ha kännedom av faktorerna kan företag lyckas bättre med sin kriskommunikation genom sociala medier.
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Bottomley, John Arthur. "A mediated crisis : news and the national mind /." Bottomley, John Arthur (2008) A mediated crisis: news and the national mind. Masters by Research thesis, Murdoch University, 2008. http://researchrepository.murdoch.edu.au/446/.

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The thesis examines a mediated crisis and how The Straits Times and The Australian approach the reporting of Severe Acute Respiratory Syndrome (SARS). It looks at how this mediated crisis exemplifies the culture of the national newspaper and in turn how the national newspaper has an historical influence on the national psyche. A total of 649 reports and headlines and 141 letters about SARS in The Straits Times (including The Straits Time Interactive) were examined from April 2003 to November 2003 as were 125 headlines from The Australian. The early sections of the thesis discuss how a crisis makes news; examine how the media report a crisis and what emphasis is given to aspects such as: actors, primary definers, vocabulary, lexical choices, subjects, themes, issues and value dimension or stance. The first chapter defines crisis, journalism and crisis journalism and discusses where the latter sits within the continuing expansion and development of major theoretical frameworks, including living in a risk society. The implication here is that crisis and risk have a symbiotic relationship. Historical perspectives of news are discussed in Chapter 2, and the newspaper is placed within the context of contemporary media. The chapter discusses how newspapers are aligned with the concept of the national mind and demonstrates the roles and formations of the two newspapers in relation to the SARS crisis. Chapter 3 codes the headlines, article titles and subtitles of The Straits Times and The Australian and using content analysis of the headlines, analyses the reporting of a serious health crisis SARS that lasted from March to November, 2003. The quantification within content analysis enables a researcher to read and interpret questions that relate to the intensity of meaning in texts, their social impact, the relationships between media texts and the realities and representations they reflect (Hansen et al, 1998). The theory and method of content analysis is used in this chapter to consider differences between The Straits Times and The Australian and to exemplify the media's representation of the narratives of SARS as it happened in the countries of Singapore and Australia. Aspects of crisis and risk, the newspaper and the national mind, narratives, presentations, and post SARS events are discussed in the last chapter. It is concluded from these discussions there is a world narrative that tells the story of how the human condition likes to live and rely on a safe social environment always being available. The relationship between a mediated crisis and risk are also discussed. In addition, it is maintained that reporting in 2003 was not just about SARS but a way of reporting that allowed one to view journalism as an aid to good governance, particularly with regard to living in a risk and crisis-ridden society.
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Rajendran, Gnanathusharan. "Computer-mediated communication in autism." Thesis, University of Nottingham, 2003. http://eprints.nottingham.ac.uk/12030/.

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The aim of this thesis was to examine linguistic and social processing in autism and Asperger syndrome (AS), through computer-mediated communication. The first investigation used conversational analysis, on a corpus of computer-mediated dialogue, generated by two adults with AS. The results revealed that one of the two individuals had problems asking questions. Hence, an inability to ask questions may be one aspect of AS communication, though it may be not universal in this population. The second study used a computer program called Bubble Dialogue (Gray, Creighton, McMahon & Cunningham, 1991) to investigate the working understanding of nonliteral language and responses to inappropriate requests in individuals with AS and high-functioning autism (HFA). The AS/HFA group showed poorer understanding of a figure of speech and were more likely to consent to socially inappropriate requests compared to their typically developing peers. In contrast, understanding of sarcasm was predicted neither by verbal ability, executive ability nor clinical diagnosis. The results suggest that having AS/HFA does not, a priori, dispose someone to having problems with communication and socialisation, and that verbal ability protects the individual to a certain extent. Additionally, executive ability also seems important in mediating socialisation and communication ability. The third experiment tested the hypothesis that an autistic preference for internet-based communication may be due to the absence of verbal and non verbal cues, physical distance, and slower rate of information exchange through that medium. To test this, participants worked out predetermined map routes by asking the experimenter closed questions either via text chat, or through telephone conversations. An initial examination of the results suggested that AS performance may in fact have been better via the telephone. However, a detailed look at the strategies employed by some individuals with AS suggests that their executive problems may have resulted in their use of a less than systematic way to solve the task in both media. The results of this study also indicate a relation between executive and mentalising ability because both are required to solve the task. Interestingly, many of the participants with AS could generate novel closed questions to successfully solve the map task in both media, though they were slower than controls. Using computer mediated communication has therefore given us greater detail into the nature of, and the factors that influence, communication in autism.
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Hsu, Yi-Shan. "Corporate social responsibility and crisis communication Nike Taiwan Jordan crisis vs. Paolyta Bullwild crisis /." [Gainesville, Fla.] : University of Florida, 2006. http://purl.fcla.edu/fcla/etd/UFE0014541.

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Karahalios, Kyratso G. 1972. "Social catalysts : embracing communication in mediated spaces." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/28779.

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Thesis (Ph. D.)--Massachusetts Institute of Technology, School of Architecture and Planning, Program in Media Arts and Sciences, 2004.<br>Includes bibliographical references (p. 103-108).<br>Mediated communication between public spaces is a relatively new concept. One current example of this interaction is video conferencing among people within the same organization. Large scale video-conferencing walls have begun to appear in public or semi-public areas, such as workplace lobbies and kitchens. These connections provide a link via audio and/or video to another public space within the organization. When placed in public or semi-public work spaces, they are often designed for casual encounters among people within that community. Thus far, communicating via these systems has not met expectations. Some drawbacks to such systems have been lack of privacy, gaze ambiguity, spatial incongruity, and fear of appearing too social in a work environment. In this thesis we explore a different goal and approach to linking public spaces. We are not creating a substitute for face-to-face interaction, but rather new modes of conversational and physical interaction within this blended space. This is accomplished through the introduction of what we are defining as a social catalyst. We address the need for designs best suited for linking public spaces and present a series of design criteria for incorporating mediated communication between public and semi-public spaces.<br>Kyratso G. Karahalios.<br>Ph.D.
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Pérsigo, Patrícia Milano. "ENTRE A CRISE E A NOTÍCIA: AS ESTRATÉGIAS ORGANIZACIONAIS DA AIR FRANCE E A CONSTRUÇÃO DO ACONTECIMENTO VOO 447 PELA MÍDIA IMPRESSA BRASILEIRA E FRANCESA." Universidade Federal de Santa Maria, 2011. http://repositorio.ufsm.br/handle/1/6309.

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior<br>This dissertation studies the strategies of an organization under a crisis situation in the construction of a journalistic occurrence in a mediatized society. There are constant challenges to be overcome by organizations, visibility processes are constantly being changed by new technologies advent, changes in the media s role and the appropriation of their approaches by various social fields on their daily practices. This are just some changes which require reflection about crisis management strategies adopted until nowadays. The organizational crises present themselves as very explored occurrences by the media. These events are characterized by the disruption of everyday s life, mainly by its unpredictability, that's the fact that arouses wide interest in the media field. With the method of content analysis (Bardin, 1977) we adopted as our empirical object the crisis faced by Air France with the tragedy of Flight 447, analyzing news in Folha de São Paulo and Le Monde s newspapers. Thus, we persue to study the impact of this crisis in French and Brazilian media, to verify the sources used by the media in the occurrence construction, as well as the position given to the organization in the news published, identifying the organization's strategies to mitigate the incident, and understanding the strategic nature of the interface press -company in crisis situations in news production. So, as a result of this research, we concluded that in this crisis the organization has adopted and maintained a concise and objective position in addition to technical measures taken to circumvent the situation. This triggered another kind of relationship with the media, where what was witnessed was not an Air France's image crisis, but on the other hand, the occurrence "447" was explored as a tragedy. So, what stands out in this scenario is that between the crisis and the news, the news prevailed.<br>Esta dissertação estuda as estratégias de uma organização em situação de crise na construção do acontecimento jornalístico em uma sociedade midiatizada. São constantes os desafios a serem superados pelas organizações. Os processos de visibilidade foram e continuam sendo alterados pelo advento de novas tecnologias, a transformação do papel da mídia na sociedade atual e a apropriação de suas lógicas pelos diversos campos sociais em suas práticas cotidianas são apenas algumas mudanças que demandam questionar e refletir sobre estratégias de gestão de crises adotadas até hoje. As crises organizacionais se apresentam como acontecimentos jornalísticos bastante explorados pelos veículos de comunicação. Esses acontecimentos se caracterizam pela ruptura do cotidiano, sendo marcados principalmente pelo seu caráter de imprevisibilidade e pelo amplo interesse que desperta no campo midiático. A partir do método da análise de conteúdo (BARDIN, 1977), adota-se como objeto empírico a crise enfrentada pela Air France com a queda do voo AF 447 nos jornais A Folha de São Paulo e Le Monde. Assim, busca-se analisar a repercussão da crise em questão na mídia impressa brasileira e francesa, verificar quais as fontes utilizadas pela mídia na construção do acontecimento, bem como a posição dada à organização nas notícias publicadas sobre esta crise, identificar as estratégias da organização para amenizar o ocorrido e compreender o caráter estratégico da interface empresa-imprensa em situações de crise no processo de construção do acontecimento. Dessa forma, como resultado da pesquisa, conclui-se que nesta crise a organização adotou e manteve um posicionamento conciso e objetivo, além de ter tomado as medidas técnicas cabíveis para contornar a situação. Esse fato desencadeou um outro tipo de relacionamento da mídia para com a empresa, no qual o que se presenciou não foi uma crise de imagem da Air France, ou seja, no acontecimento AF 447 , a característica mais explorada foi a da tragédia. Sendo assim, o que se destaca nesse cenário é que, entre a crise e a notícia, prevaleceu a notícia.
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Gannon, Patrick J. "The impact of social media on crisis communication." Scholarly Commons, 2011. https://scholarlycommons.pacific.edu/uop_etds/775.

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The purpose of this study was to examine the impact of social media on crisis communication. To evaluate this impact, a case study method was utilized examining the crisis communication response of the Deepwater Horizon Oil Spill on April 20, 2010. This study focused on the response of the responsible party, British Petroleum, and the general public over three social media: Facebook, Twitter, and blogs. Through extensive analysis of both the company's and public response to the Gulf spill, nine implications were identified regarding social media's influence on crisis communication. These implications highlighted the potential for organizations to build interpersonal relationships with its publics. These relationships were found to be crucial in times of crises. The implications of this study also pointed to interactivity, using a "human voice," trust, and credibility as crucial factors in building these relationships and leading an effective crisis response across social media. This study also noted the new stress for organization's to respond quickly to crises as a result of instant news brought by social media. Implications of this study also highlighted social media's influence on individuals becoming contributing members of a crisis response. While social media has influenced the practice of crisis communication in many ways, this study found that the principles and ethics of the field have remained the same. In conclusion, analysis suggests that BP neglected using social media in its crisis response, a channel which has entered the mainstream of crisis communication. As a result, this study recommends the use of social media before, during, and after a crisis to ensure the welfare of a company and its relationship with its publics.
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Murphy, Kayla Christine. "Ethical crisis communication on social media| Combining situational crisis communication theory, stakeholder theory, & Kant's categorical imperatives." Thesis, Gonzaga University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=1600336.

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<p> This guide was created to serve as a tool for crisis communications to assist in crafting ethical responses to crises using social media as the primary communications channel. The guide combines Stakeholder Theory (Freeman, 1984)&mdash;a management theory that focuses on the importance of different groups of people, not just shareholders&mdash;with Situational Crisis Communication (Coombs, 2007). The guide also adheres to two of Kant&rsquo;s Categorical Imperatives as the ethical basis and marker. To create the guide, the author relied on archival, or documentary, research to provide the background information and theory to inform the creation of the guide. The guide is broken up into four parts&mdash;an overview of crisis communication, pre-crisis planning, active crisis communication, and post-crisis communication/reputation rebuilding. The guide is meant to be used as a tool, and is not an exhaustive how-to for handling a crisis.</p>
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Books on the topic "Social Mediated Crisis Communication"

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A, Anderson James. Mediated communication: A social action perspective. Sage Publications, 1988.

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Computer-mediated communication in personal relationships. Peter Lang, 2011.

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Mediated ritual interaction. MIT Press, 2008.

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Barnes, Susan B. Computer-mediated communication: Human to human communication across the Internet. Allyn and Bacon, 2002.

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Ritual communication: From everyday conversation to mediated ceremony. Sage Publications, 1998.

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B, Lengel Laura, and Tomic Alice, eds. Computer mediated communication: Social interaction and the Internet. Sage Publications, 2004.

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Alice, Tomic, and Lengel Laura B, eds. Computer mediated communication: Social interaction and the Internet. SAGE, 2004.

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Computer-mediated communications: Multimediaapplications. Artech House, 1995.

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Walters, Rob. Computer-mediated communications: Multimedia applications. Artech House, 1995.

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Chesebro, James W. Computer-mediated communication: Human relationships in a computerized world. University of Alabama Press, 1989.

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Book chapters on the topic "Social Mediated Crisis Communication"

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Brataas, Kjell. "Social Media in Crisis Communication." In Crisis Communication. Routledge, 2018. http://dx.doi.org/10.4324/9781315368245-6.

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Leiss, William, Stephen Kline, Sut Jhally, Jacqueline Botterill, and Kyle Asquith. "The Mediated Marketplace." In Social Communication in Advertising, 4th ed. Routledge, 2018. http://dx.doi.org/10.4324/9781315106021-10.

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Yates, Simeon J. "13. Computer-Mediated Communication." In Letter Writing as a Social Practice. John Benjamins Publishing Company, 2000. http://dx.doi.org/10.1075/swll.9.13yat.

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Lewis, Justin. "Digital Desires: Mediated Consumerism and Climate Crisis." In Carbon Capitalism and Communication. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-57876-7_5.

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Grantham, Susan, and Mark Pearson. "Crisis communication and reporting." In Social Media Risk and the Law. Routledge, 2021. http://dx.doi.org/10.4324/9781003180111-10.

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Leiss, William, Stephen Kline, Sut Jhally, Jacqueline Botterill, and Kyle Asquith. "The Internet, Social, and Mobile Mediated Marketplace." In Social Communication in Advertising, 4th ed. Routledge, 2018. http://dx.doi.org/10.4324/9781315106021-12.

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Beck, Stefan, and Michi Knecht. "“Crisis” in Social Anthropology." In The Handbook of International Crisis Communication Research. John Wiley & Sons, Inc, 2016. http://dx.doi.org/10.1002/9781118516812.ch6.

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Campbell, Catherine, and Kerry Scott. "Mediated Health Campaigns: From Information to Social Change." In The Social Psychology of Communication. Palgrave Macmillan UK, 2011. http://dx.doi.org/10.1057/9780230297616_14.

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Vorn, Bill. "14. Machine-Mediated Communication: Agents of Representation." In Human Cognition and Social Agent Technology. John Benjamins Publishing Company, 2000. http://dx.doi.org/10.1075/aicr.19.17vor.

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Fox, Juliet. "Critical Participation and Mediated Solidarity." In Community Radio's Amplification of Communication for Social Change. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-17316-6_4.

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Conference papers on the topic "Social Mediated Crisis Communication"

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Burak, Begüm. "Social Media as a Public Space for Political Activism: The Use of Twitter During Gezi Park Protests." In COMMUNICATION AND TECHNOLOGY CONGRESS. ISTANBUL AYDIN UNIVERSITY, 2021. http://dx.doi.org/10.17932/ctc.2021/ctc21.001.

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Political polarization in Turkey has not only been visible during electoral processes but it has also been evident in non-electoral processes in online and offline protests. Gezi Park protests in 2013 denote to such processes. This study analyzes the use of Twitter during Gezi Park protests that had sparked mass protests and a big polarization. The role of Twitter had been influential in mobilizing the masses in the protests. During Gezi protests as seen in the Arab Spring, Twitter was used by the protesters in a dense way in the polarized political environment. Using the “mediated populism” as the theoretical framework, this study argues that social media has paved the way for the emergence of a citizen-centered public space in times of crisis and polarization during Gezi protests. The data that will be under analysis consist of the tweets posted on Twitter during the peak of Gezi protests. The date between May 25 and June 16, 2013 is taken as the time span that refers to the peak time of protests. By detecting top-mentioned tweets, this study aims to analyze how political activism had been expressed by the protesters. To achieve this aim, the randomly selected tweets posted in this time span were examined by conducting content analysis methodology.
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Vučković, Jelena. "NEKA PITANjA DIGITALIZACIJE MEDIJSKIH USLUGA." In XVII majsko savetovanje. Pravni fakultet Univerziteta u Kragujevcu, 2021. http://dx.doi.org/10.46793/uvp21.521v.

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Life in the period of the fourth industrial revolution, complete and comprehensive digitization of almost every segment of human life, brings with it new challenges of recognition, understanding and coping in the digital environment. The crisis caused by the Covid-19 virus has further encouraged forms of virtual communication, and accelerated the development of digital services and their provision to unimaginable limits. The paper analyzes the way in which the digital environment influences the change in the way of providing media services, which are increasingly digital, and less classic and traditional. This means meeting and confronting a lot of information on the Internet and new social networks, which are becoming an alternative medium. younger population. Living in a digitized, hypertechnologically mediated world leads to the quantitative nature of information, without clearly determining its quality. A lot of information also leads to a lot of misinformation and false news. The appearance of the so-called algorithmic echo chambers, "clickbait" journalism, an increase in hate speech, as well as a decrease in trust in both the mainstream media and the journalistic profession in general. Therefore, in addition to strengthening the legal capacity of Internet regulation and the responsibility of digital service providers for the quality of audio-visual media content, it is important to pay attention to an important segment of preventive social action - development and strengthening of media literacy. Media literacy is one of the key competencies for living and working in a digitized and mediated environment, so it is necessary to clearly define its concept.
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Olson, Gary. "Session details: Computer-Mediated Communication." In CSCW '16: Computer Supported Cooperative Work and Social Computing. ACM, 2016. http://dx.doi.org/10.1145/3260458.

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Miettinen, Antti, Jani Nousiainen, Jyri Rajamaki, and Juha Knuuttila. "The usage of social media in crisis communication." In 2015 Second International Conference on Computer Science, Computer Engineering, and Social Media (CSCESM). IEEE, 2015. http://dx.doi.org/10.1109/cscesm.2015.7331820.

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Srobarova, Sona. "COMMUNICATION SKILLS USED IN CRISIS INTERVENTION." In 4th SGEM International Multidisciplinary Scientific Conferences on SOCIAL SCIENCES and ARTS Proceedings. STEF92 Technology, 2017. http://dx.doi.org/10.5593/sgemsocial2017/33/s12.017.

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Bradner, Erin. "Social affordances of computer-mediated communication technology." In CHI '01 extended abstracts. ACM Press, 2001. http://dx.doi.org/10.1145/634110.634111.

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Bradner, Erin. "Social affordances of computer-mediated communication technology." In CHI '01 extended abstracts. ACM Press, 2001. http://dx.doi.org/10.1145/634067.634111.

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Kaur, Harvinder Jeet, and Rajiv Kumar. "Sentiment analysis from social media in crisis situations." In 2015 International Conference on Computing, Communication & Automation (ICCCA). IEEE, 2015. http://dx.doi.org/10.1109/ccaa.2015.7148383.

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Junyi, Shang. "Crisis Communication Tactics of Chinese Internet Influencers." In 2021 6th International Conference on Social Sciences and Economic Development (ICSSED 2021). Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210407.071.

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Suzuki, Kenji. "Social Playware: Device-mediated social interaction for therapeutic activities." In 2014 RO-MAN: The 23rd IEEE International Symposium on Robot and Human Interactive Communication. IEEE, 2014. http://dx.doi.org/10.1109/roman.2014.6926232.

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Reports on the topic "Social Mediated Crisis Communication"

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Bano, Masooda, and Zeena Oberoi. Embedding Innovation in State Systems: Lessons from Pratham in India. Research on Improving Systems of Education (RISE), 2020. http://dx.doi.org/10.35489/bsg-rise-wp_2020/058.

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The learning crisis in many developing countries has led to searches for innovative teaching models. Adoption of innovation, however, disrupts routine and breaks institutional inertia, requiring government employees to change their way of working. Introducing and embedding innovative methods for improving learning outcomes within state institutions is thus a major challenge. For NGO-led innovation to have largescale impact, we need to understand: (1) what factors facilitate its adoption by senior bureaucracy and political elites; and (2) how to incentivise district-level field staff and school principals and teachers, who have to change their ways of working, to implement the innovation? This paper presents an ethnographic study of Pratham, one of the most influential NGOs in the domain of education in India today, which has attracted growing attention for introducing an innovative teaching methodology— Teaching at the Right Level (TaRL) – with evidence of improved learning outcomes among primary-school students and adoption by a number of states in India. The case study suggests that while a combination of factors, including evidence of success, ease of method, the presence of a committed bureaucrat, and political opportunity are key to state adoption of an innovation, exposure to ground realities, hand holding and confidence building, informal interactions, provision of new teaching resources, and using existing lines of communication are core to ensuring the co-operation of those responsible for actual implementation. The Pratham case, however, also confirms existing concerns that even when NGO-led innovations are successfully implemented at a large scale, their replication across the state and their sustainability remain a challenge. Embedding good practice takes time; the political commitment leading to adoption of an innovation is often, however, tied to an immediate political opportunity being exploited by the political elites. Thus, when political opportunity rather than a genuine political will creates space for adoption of an innovation, state support for that innovation fades away before the new ways of working can replace the old habits. In contexts where states lack political will to improve learning outcomes, NGOs can only hope to make systematic change in state systems if, as in the case of Pratham, they operate as semi-social movements with large cadres of volunteers. The network of volunteers enables them to slow down and pick up again in response to changing political contexts, instead of quitting when state actors withdraw. Involving the community itself does not automatically lead to greater political accountability. Time-bound donor-funded NGO projects aiming to introduce innovation, however large in scale, simply cannot succeed in bringing about systematic change, because embedding change in state institutions lacking political will requires years of sustained engagement.
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