Journal articles on the topic 'Smart tourisme'
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1
Guechtouli, Manel, Pierre Pire Lechalard, and Serge Miranda. "Innovation ouverte et smart tourism : quand les acteurs d’un territoire s’unissent pour un tourisme intelligent et durable." Gestion 2000 37, no. 4 (2020): 43. http://dx.doi.org/10.3917/g2000.374.0043.
2
Novianti, Syifaa, Eko Susanto, and Wahyu Rafdinal. "Predicting Tourists’ Behaviour Towards Smart Tourism: The Case in Emerging Smart Destinations." Journal of Tourism Sustainability 2, no. 1 (April 28, 2022): 19–30. http://dx.doi.org/10.35313/jtospolban.v2i1.30.
Abstract:
This paper aims to investigate the tourist behaviour towards smart tourism in the case of emerging smart destinations. The extended model of theory of planned behaviour (TPB) is proposed as a tool to predict the relationship between applying smart tourism technology and tourist behaviour in selecting and visiting the destination. Using the city of Bandung, Indonesia as a case study, data was collected using a structured questionnaire from 524 domestic tourists in several emerging smart destinations. The confirmatory factor analysis was utilised to test the construct validity and reliability of the model, while Partial Least Squares (PLS) modelling was employed to assess the hypotheses developed. The results show that the extended TPB model can reasonably predict the tourist behaviour towards smart tourism, suggesting its applicability to emerging smart destinations. Smart tourism technology directly affects tourists’ attitude, subjective norms, and tourists perceived behavioural control, resulting in their travel intention. Also, their planned behaviour mediates the relationship between smart tourism technology and tourist decision in selecting and visiting destinations. Identifying predictors of tourist behaviour towards smart tourism provides a more accurate forecast of tourist demand, thereby enabling policymakers to tailor and implement a more comprehensive smart tourism planning and development
3
Azis, Nasir, Muslim Amin, Syafruddin Chan, and Cut Aprilia. "How smart tourism technologies affect tourist destination loyalty." Journal of Hospitality and Tourism Technology 11, no. 4 (October 7, 2020): 603–25. http://dx.doi.org/10.1108/jhtt-01-2020-0005.
Abstract:
Purpose The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty. Design/methodology/approach A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. Findings The results of this study explain that smart tourism technologies and memorable tourism experiences play essential roles in enhancing tourist satisfaction and tourist destination loyalty. Practical implications This study specifies that tourists have pleasant memories and are satisfied at a tourist destination; as a result, they are more likely to revisit and recommend a tourist destination to their friends, family and other tourists. If a tourist has a negative experience with smart city info-structure facilities, a tourist might reach an overall conclusion to not revisit or recommend the location to other tourists. Originality/value This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty.
4
I Kadek Suyadnya, I Putu Satwika, and Bagus Wahyu Putu Nirmala. "ANALISIS KEPUASAN WISATAWAN TERHADAP LAYANAN TRANSPORTASI ONLINE UNTUK MOBILITAS PARIWISATA DENGAN METODE FUZZY SURVQUAL (STUDI KASUS PROVINSI BALI)." Smart Techno (Smart Technology, Informatics and Technopreneurship) 4, no. 1 (February 14, 2022): 21–34. http://dx.doi.org/10.59356/smart-techno.v4i1.55.
Abstract:
Development of technology and information in the modern era that is now sophisticated, the dissemination and receipt of information is now very easy for everyone to do. Technological advances have also led to trends in the use of information technology in various aspects and the media globally. One aspect of the use of this technology can be used in the field of tourism which is commonly referred to as smart tourism where in general smart tourism aims to develop infrastructure and information and communication capabilities in order to improve management/governance, facilitate service/product innovation, and improve the tourist experience.Bali Province is one of the most prominent provinces in Indonesia in the field of tourism where many tourists vacation in Bali. However, in the field of transportation, Bali does not yet have mass transportation that is connected throughout Bali. Because the problems that are not only in Bali, there is the use of technology with the existence of startups in the field of online transportation. This online transportation provider provides various services such as delivery, purchasing food, paying for tickets and others. The existence of online transportation is an alternative for tourists for their mobility, to evaluate the satisfaction of using this transportation, the Fuzzy Servqual method is used. Fuzzy Servqual measures per dimension attribute of service quality so that the accuracy of the data per dimension can be known.
5
KUSDIBYO, Lusianus, Wahyu RAFDINAL, Eko SUSANTO, Rina SUPRINA, Ikhsan NENDI, and Abdurokhim ABDUROKHIM. "How Smart Are You at Traveling? Adoption of Smart Tourism Technology in Influencing Visiting Tourism Destinations." Journal of Environmental Management and Tourism 14, no. 4 (June 30, 2023): 2015. http://dx.doi.org/10.14505/jemt.14.4(68).13.
Abstract:
This study analyses smart tourism technology adoption's role in influencing visiting destinations by providing unity to the technology acceptance model (TAM) mechanism and the model theory of planned behaviour (TPB), using 324 samples of tourists from Indonesia. This study uncovers eight dimensions of innovative tourism technology by applying exploratory factor analysis. A variance-based structural equation model is used to evaluate the model and test hypotheses. This study reveals that the integrated TAM and TPB model can better explain smart tourism technology adoption and visiting tourism destinations. The integrated model is suitable for adopting smart tourism technology, which is the basis for tourist behaviour in tourist destinations. From its finding, this study offers a foundation for formulating an implementation strategy for using appropriate smart tourism technology to attract tourists. By originality, this study describes empirical evidence to promote the values of the smart tourism technology dimensions in enhancing tourist intention to use smart tourism technology and visit tourism destinations.
6
Are, Robert La. "ANALYSIS OF THE EFFECT OF SMART TOURISM TECHNOLOGY AND MEMORABLE TOURIST EXPERIENCE ON TOURIST LOYALTY WITH TOURIST SATISFACTION AS A MEDIATING VARIABLE." International Journal Multidisciplinary Science 3, no. 1 (February 10, 2024): 27–35. http://dx.doi.org/10.56127/ijml.v3i1.1215.
Abstract:
The involvement of innovative tourism technology in life, especially in tourism activities, plays a vital role in the process. Tourists use smart tourism technology devices to determine the destinations they want to visit. In line with this, tourists who utilize innovative tourism technology will have an impressive travel experience. All experiences tourists gain will later be expressed in images to immortalize their journey or positive comments or comments on innovative tourism technology media. These positive reviews indicate tourist satisfaction, where tourists get more results than expected. Tourists' satisfaction with innovative tourism technology and impressive experiences opens up opportunities for them to consistently use smart tourism technology devices and become more in-depth with information about areas they want to revisit or visit. This research aims to determine the influence of intelligent tourism technology and memorable tourism experiences on tourist loyalty, which is mediated by tourist satisfaction. This research uses a descriptive method with a quantitative approach through questionnaire instruments. The number of respondents used as data sources was 200 using the Probability Sample technique. This research uses Exploratory (Correlational Study), which aims to investigate a phenomenon that occurs or has yet to be explained well before. Data processing in this research used SEM PLS 4.0. The research results show that Smart Tourism Technology has yet to be proven to influence Tourist Satisfaction significantly. In contrast, a Memorable Tourism Experience is proven to influence Tourist Satisfaction significantly, and Tourist Satisfaction significantly influences Tourist Loyalty.
7
Marin-Pantelescu, Andreea, Rodica Claudia Popescu, and Mihaela Ștefan Hint. "Opportunities for smart tourism: from human tourist guiding to virtual guiding in Bucharest." Proceedings of the International Conference on Business Excellence 15, no. 1 (December 1, 2021): 620–29. http://dx.doi.org/10.2478/picbe-2021-0058.
Abstract:
Abstract Tourist destinations are based on new technologies to facilitate access of visitors to tourist attractions. The mobility of the tourists together with the access infrastructure to the tourist objectives is important in the coordination of the tourist flows. More and more self-organized tours will overshadow the travel agencies tours in the demand and preferences of tourists. As technology advances, the curiosity and need of tourists to experience something new develop. The stringent health security requirements in the ‘new normal’ social life during and post-pandemic times enforce radical changes of tourism, among which virtual tourism gains solid grounds. Virtual tours accessed via smartphones have largely replaced the classical guided tours, lately. Our research is aimed at finding new ways to help Bucharest turn into a smart tourism destination. Bucharest is a European capital that needs modernization, innovation, digitalization and greater exposure and promotion internationally. The paper discusses the new trends of smart tourist destinations, the ways and means by which a destination may become smart and attractive for tourists and proposes a virtual signposting for visiting tourist attractions in Bucharest. Through our research we contribute to the intelligent tourism development in Bucharest and we offer ideas for future smart tourism projects.
8
Homann Zilli, Bruno, Melise de Lima Pereira, Wellyngton Fernando Leonel de Souza, and Gutemberg Cardoso da Silva. "Smart tourism destinations:." Applied Tourism 8, no. 3 (November 6, 2023): 26–40. http://dx.doi.org/10.14210/at.v8i3.19610.
Abstract:
By analyzing the tourist demand of destinations and understanding the changes occurring in the tourism sector for various reasons, it becomes possible to elucidate tourists' desires, evaluate their perception regarding the products and services offered, and identify the need for adaptation on the part of business owners and public managers. In this perspective, this study aims to address the following question: how can measurement indicators of tourist experience be used in a research instrument to contribute to the evaluation of tourist demand in the destination of Curitiba, Paraná - Brazil? To answer this, the objectives are as follows: to analyze the demand profile, travel information, and tourist experience in Curitiba, Paraná, Brazil. This research is exploratory and descriptive in nature, employing a quantitative approach. The results demonstrate that comprehending tourists' profiles and evaluating their experience at the destination is crucial for strategic planning within the tourism sector. This enables efforts to be directed toward the formulation of public policies. The study provided pertinent insights into the tourist demand experience in Curitiba, furnishing valuable input for the development of effective strategies within the tourism industry. This enhances the city's tourist offerings and ensures positive visitor experiences.
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Rahmawati, Esti Dwi, Haris Novy Admadianto, Sarah Fadila, and Shalli Habiibika Baaq. "Smart Tourism Technology Dan Kepuasan Wisatawan Untuk Berkunjung Kembali Di Wisata Heritage Kota Surakarta." MBIA 22, no. 1 (May 14, 2023): 103–12. http://dx.doi.org/10.33557/mbia.v22i1.2163.
Abstract:
Developing a smart city in Surakarta is to attract domestic and foreign tourists, as well as attract investors to develop infrastructure and open new businesses. The acquisition of foreign exchange is an effort in national development in supporting the national economy, one of which is supported by the tourism sector. This study aims to determine Smart tourism technology on the intention of returning tourists through tourist satisfaction and experiences—direct survey to respondents with quantitative research as the research method. Tourists who visit heritage sites in Surakarta City are the research population. The number of sampling is 200 respondents with a convenience sampling technique. The analytical method used is Structural Equation Modeling using SmartPLS 3.0. The results show that smart tourism technology affects the tourist experience, tourism experience affects tourist satisfaction, tourist satisfaction affects the intention to revisit, and smart tourism technology affects the intention to revisit through tourist experiences and tourist satisfaction in heritage in Surakarta City.
Keywords: Smart tourism technology, tourist experience, tourist satisfaction, revisit intention, heritage.
Abstrak
Pengembangan smart city di Kota Surakarta salah satunya bertujuan untuk menarik wisatawan domestik dan wisatawan mancanegara, serta menarik minat investor dalam pembangunan infrastruktur dan pembukaan bisnis baru. Perolehan devisa negara sebagai upaya dalam pembangunan nasional dalam menyokong perekonomian nasional salah satunya didukung oleh sektor pariwisata. Tujuan penelitian ini untuk mengetahui Smart tourism technology terhadap niat berkunjung kembali wisatawan melalui kepuasaan wisatawan dan pengalaman wisata. survey langsung kepada responden dengan jenis penelitian kuantitatif sebagai metode penelitian ini. Wisatawan yang berkunjung pada wisata heritage di Kota Surakarta adalah populasi penelitian. Jumlah sampel penelitian 200 responden dengan teknik convenience sampling. Metode analisis yang digunakan adalah Structural Equation Modelling menggunakan Smart PLS 3.0. Hasil diperoleh bahwa (1) smart tourism technology berpegaruh terhadap pengalaman wisata, (2) pengalaman wisata berpengaruh terhadap kepuasan wisatawan, (3) kepuasan wisatawan berpengaruh terhadap niat berkunjung kembali dan (4) smart tourism technology berpengaruh terhadap niat berkunjung kembali melalui pengalaman wisata dan kepuasan wisatan di wisata heritage di Kota Surakarta.
Kata kunci: Smart tourism technology, Pengalaman Wisata, Kepuasan Wisatawan, Heritage, Niat Berkunjung Kembali
10
Hien, Hoang Ngoc, and Pham Huong Trang. "Decoding smart tech's influence on tourist experience quality." Asian Journal of Business Research 14, no. 1 (April 1, 2024): 97–119. http://dx.doi.org/10.14707/ajbr.240167.
Abstract:
Smart tourism technology has sparked a profound transformation within the tourism sector, notably enhancing the quality of the tourist experience, satisfaction levels, and the inclination to revisit among those exploring Ho Chi Minh City, Vietnam. This research examines the impact of smart tourism technology on these critical aspects and discusses its implications for the city's tourism landscape. A sample of 418 tourists who explored Ho Chi Minh City participated in this study, providing data through a quantitative research approach. The research findings highlight the positive impact of integrating smart tourism technology, including mobile apps, augmented reality, and personalized recommendations, on the tourist experience. These technologies enhance convenience and accessibility, leading to increased satisfaction among tourists. Moreover, smart tourism technology influences tourists' intentions to revisit Ho Chi Minh City, emphasizing the strategic importance of adopting smart tourism technology to enhance destination attractiveness, improve the visitor experience, and encourage repeat visits. Policymakers and tourism stakeholders should consider investing in and implementing these technologies to leverage their potential benefits for the tourism industry.
11
Prasetyo, Hendi, and Muhammad Bachtiar Rifai. "Urgensi implementasi smart tourism untuk kemajuan pariwisata Indonesia." Journal of Tourism and Economic 5, no. 2 (January 1, 2023): 147–60. http://dx.doi.org/10.36594/jtec.v5i2.157.
Abstract:
In order to advance Indonesian tourism, it is necessary to implement smart tourism. The purpose of this study is to describe the urgency of implementing smart tourism for the advancement of Indonesian tourism. This research is qualitative research with descriptive analysis and using literature study data collection techniques. The results of the research that has been carried out show that the existence of smart tourism is basically an effort to meet the needs of tourists by combining information technology devices. Tourists currently need travel application facilities in order to facilitate travel and determine tourism activities from the information provided so that tourists can access them when they need them. The application of the smart tourism concept will be the development of innovation between technology and tourist information needs. Optimizing the utilization of all the potential and resources owned will encourage an increase in the tourist experience of tourism activities. The development of the smart tourism concept will also always coexist with technological advances so it requires continuous innovation in order to achieve the expected goals. Based on the research that has been done, it can be concluded that the concept of smart tourism is able to provide tourism experiences and services by utilizing technological advances from stakeholders (government, destination managers, local communities, and tourists) who utilize information and communication technology.
12
Hendi Prasetyo and Muhammad Bachtiar Rifai. "Urgensi implementasi smart tourism untuk kemajuan pariwisata Indonesia." Journal Of Tourism And Economic 5, no. 2 (December 31, 2022): 147–60. http://dx.doi.org/10.36594/jtec/5zvqmg87.
Abstract:
In order to advance Indonesian tourism, it is necessary to implement smart tourism. The purpose of this study is to describe the urgency of implementing smart tourism for the advancement of Indonesian tourism. This research is qualitative research with descriptive analysis and using literature study data collection techniques. The results of the research that has been carried out show that the existence of smart tourism is basically an effort to meet the needs of tourists by combining information technology devices. Tourists currently need travel application facilities in order to facilitate travel and determine tourism activities from the information provided so that tourists can access them when they need them. The application of the smart tourism concept will be the development of innovation between technology and tourist information needs. Optimizing the utilization of all the potential and resources owned will encourage an increase in the tourist experience of tourism activities. The development of the smart tourism concept will also always coexist with technological advances so it requires continuous innovation in order to achieve the expected goals. Based on the research that has been done, it can be concluded that the concept of smart tourism is able to provide tourism experiences and services by utilizing technological advances from stakeholders (government, destination managers, local communities, and tourists) who utilize information and communication technology.
13
Ashari, Ilham Firman. "Implementation of Cyber-Physical-Social System Based on Service Oriented Architecture in Smart Tourism." Journal of Applied Informatics and Computing 4, no. 1 (June 23, 2020): 66–73. http://dx.doi.org/10.30871/jaic.v4i1.2077.
Abstract:
One of the biggest attractions in the tourism industry in Bandung is nature tourism. There is still such a constraint related to get information about nature tourism in Bandung because new attractions in Bandung always appear every year. This is felt particularly for foreign tourists outside of Bandung. Tourists are still confused to find new and popular tourist attractions, which are places that are worth visiting or not. By implementing Cyber-Physical-Social System (CPSS) with a new approach that is emphasized on social aspect in smart tourism based on Service Oriented Architecture (SOA) as methodology can influence other travelers to visit tourist attractions in Bandung. The main results are tourists will get information such as location, route, images, rating, captions of tourist attractions, and the most important thing is to be able to exchange information with others. Smart tourism is more flexible because it is web based and does not depend on the operating system used, does not require database storage, does not take up storage space, and is free. Tourists can access smart tourism anytime and anywhere.
14
Rafdinal, Wahyu. "Is smart tourism technology important in predicting visiting tourism destination? Lessons from West Java, Indonesia." Journal of Tourism Sustainability 1, no. 2 (December 31, 2021): 102–15. http://dx.doi.org/10.35313/jtos.v1i2.20.
Abstract:
This study analyzes tourist behavior in visiting tourism destinations influenced by smart tourism technology and uses the technology acceptance model (TAM) as a model for acceptance of smart tourism technology. This study used a sample of 324 tourists in West Java Province, Indonesia. Partial least square is applied to assess the relationship between smart tourism technology, perceived usefulness, perceived ease-of-use, travel intention, and visiting tourism destinations. The results of this study have revealed that the integration of TAM and smart tourism technology provides a complete explanation of the adoption of smart tourism technology. The results showed that smart tourism technology had a significant effect on perceived ease of use and perceived usefulness, and then had an effect on attitude. Travel intention was found to be directly influenced by attitude. Then, visiting tourism destinations is influenced by travel intention. By identifying smart tourism technology, various stakeholders such as the Government, tourism service providers and tourists can optimize a more comprehensive travel experience through the use of smart tourism technology. This research has developed TAM and integrated it with smart tourism technology to assess the attitudes and behavior of tourists in visiting tourism destinations.
15
Heidari, Majid, Daniele Verderese, and Marialuisa Saviano. "Exploring the contribution of neuroscientific approach to sustainable smart tourism." ITM Web of Conferences 62 (2024): 03001. http://dx.doi.org/10.1051/itmconf/20246203001.
Abstract:
A recent development in the tourism industry is integrating smart technology into prominent destinations to provide personalized experiences for visitors and improve their satisfaction. As a result of smart destinations, knowledge and expertise are available to all parties involved, allowing for the constant transformation of activities by engaging tourists in actively co-creating their experiences. Significant beneficiaries, such as visitors, service providers, and destination marketing organizations, participate in the smart tourism ecosystem’s combination of systems, structures, and technology to co-create value and experience its advantages. The application of neuroscience in smart tourism ecosystem can help to better understand the needs and expectations of tourists, to design more efficient and sustainable services, and to measure the impact of tourism on society and the environment. Sustainable value co-creation based on neuroscientific approach are the new building blocks of smart tourist ecosystems to attain visitor satisfaction and loyalty by establishing positive associations with the co-creation of tourist experiences. Considering neuroscience as a valuable tool for understanding how tourists interact with their environments and how ICTs can be used to enhance their experiences, this paper analyzed literature on smart tourism ecosystem and sustainable value co-creation to provide insights into how sustainable smart tourism can be improved through the use of the neuroscientific approach.
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Pai, Chen-Kuo, Yumeng Liu, Sangguk Kang, and Anna Dai. "The Role of Perceived Smart Tourism Technology Experience for Tourist Satisfaction, Happiness and Revisit Intention." Sustainability 12, no. 16 (August 14, 2020): 6592. http://dx.doi.org/10.3390/su12166592.
Abstract:
The rapid advancement of smart tourism technology brings new opportunities for tourism development. More travel destinations are relying on smart technology to attract more tourists to visit and enrich their travel experience. The main purpose of this study was to explore whether tourists are satisfied with their smart tourism technology experience (i.e., informativeness, accessibility, interactivity, personalization, and security). This study also investigated the impact of smart tourism technology experience on tourists’ happiness and revisit intention. This study used a structural equation method to find the relationship among smart tourism technology attributes, travel satisfaction, happiness, and revisit intention. Surveys of a total of 527 participants who traveled to Macau from Mainland China were used for the analysis. The results showed that accessibility is the most important factor affecting the smart tourism technology experience and personalization the least. Smart tourism technology experience is shown to be significantly associated with travel experience satisfaction, and travel experience satisfaction has a positive effect on both tourists’ happiness and revisit intention. Finally, tourist happiness is also shown to be positively associated with revisit intention. This study provides theoretical and practical significance for the development of smart tourism in the future.
17
Jung, San-Seol, and Hoon Lee. "Impact of smart tourism technology on tourists' subjective well-being: An extended TRAM approach using structural equation modeling and random forest analysis." Tourism Sciences Society of Korea 48, no. 2 (March 30, 2024): 31–60. http://dx.doi.org/10.17086/jts.2024.48.2.31.60.
Abstract:
Recent technological advancements have rapidly reshaped the tourism landscape, leading to an increased focus on smart tourism research and the development of global smart tourism policies. However, existing literature predominantly addresses technological and economic aspects from suppliers' perspectives, often overlooking tourists' experiences. This study adopts the 'extended TRAM model' and empirically explores key factors influencing a smart tourism environment for tourists and their impact on happiness perception. By surveying 420 domestic tourists using smart tourism technology, the analysis employs structural equation modeling and random forest analysis. The results reveal that all five technological readiness variables, except innovativeness, significantly affect tourists' perceptions of the technology's usefulness in simplifying their travel. Similarly, all variables, with the exception of optimism, notably impact the perceived ease of use, indicating the level of difficulty tourists face when employing the technology. Although perceived ease of use and perceived usefulness are not directly related, both demonstrate a positive association with subjective well-being. The random forest analysis underscores the importance of perceived usefulness and enjoyment in enhancing tourists' subjective well-being through smart tourism technology. These findings illuminate essential tourist needs and provide practical insights for marketing strategies in smart tourism technology.
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LE, Toan Duc, Tuan Anh LE, Hai Thanh VO, Vu Tuan HO, and Son Xuan PHAM. "ANTECEDENTS OF TOURISTS’ LOYALTY: THE ROLE AND INFLUENCE OF TOURISM PRODUCTS, DESTINATION IMAGE IN HOIAN WORLD CULTURAL HERITAGE SITE." GeoJournal of Tourism and Geosites 47, no. 2 (June 30, 2023): 573–83. http://dx.doi.org/10.30892/gtg.47225-1057.
Abstract:
The study’s aim is to examine the antecedents of destination loyalty, and considers the role and influence of tourism products and destination image to international tourisms’ loyalty in case of HoiAn World Cultural Heritage Site. The study suggested an integrated approach to understand tourists’ loyalty model and investigate the empirical evidence about the relationship among tourism products, destination image, risk perception, tourist experience, destination satisfaction and tourists’ loyalty. This study also mentions important questions concerning how tourism products, destination image, tourist experience, risk perception, and tourists’ satisfaction affect tourists’ loyalty. Smart PLS3 is used to estimate and test the relationships in the research model. Mediation analysis and importance performance matrix analysis are also used to consider clearly the relationship between the constructs of research model. The study’s results indicate that tourism products, destination image, tourism experience, risk perception, and satisfaction are antecedents of international tourists’ loyalty in Hoi An World Cultural Heritage Site. And in them, tourism products affect significantly positively to destination imagine and satisfaction, beside destination image and satisfaction hold the role of mediator in this relationship. Implementing IPMA to identify the predecessors that have relatively high importance for loyalty but also a relatively low performance. The results pointed out that the constructs as satisfaction, tourism product, risk perception and image have a high importance for the tourist loyalty. The study added the antecedent of tourism products and risk perception to the model and could enrich the literature, pointing to be possibility of a destination loyalty model that can be applied to various contexts, especially after COVID- 19 pandemic. The study also discussed theoretical and managerial implications for marketing tourism.
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Sari, Linda Puspita, Any Noor, and Acep Unang Rahayu. "TOURIST EXPERIENCE DARI SMART TOURISM DESTINATION, STUDI KASUS DI KOTA BANDUNG, JAWA BARAT, INDONESIA." Journal of Indonesian Tourism, Hospitality and Recreation 3, no. 2 (October 29, 2020): 130–41. http://dx.doi.org/10.17509/jithor.v3i2.25157.
Abstract:
ABSTRAKTujuan penelitian ini adalah untuk memahami smart tourism destination dalam mempengaruhi tourist experience di Kota Bandung. Metode kuantitatif dilakukan pada penelitian ini. Data dikumpulkan dengan cara penyebaran kuesioner kepada para wisatawan yang datang ke Kota Bandung menggunakan smartphone juga melakukan wawancara dengan Dinas Kebudayaan dan Pariwisata (Disbudpar) Kota Bandung untuk menambah data mengenai penelitian ini. Analisis data metode linear berganda dilakukan dengan menggunakan SPSS berdasarkan data dengan skala ordinal dan analisis deskriptif. Hasil penelitian ini menunjukkan bahwa smart tourism destination berpengaruh pada tourist experience di Bandung. Penelitian ini diharapkan dapat menjadi acuan pengembangan konsep “smart tourism destination” yang dapat meningkatkan tourist experience di Kota Bandung. Kata Kunci: Bandung, Smart Tourism Destination, Tourist Experience ABSTRACTThe aim of this study is to know the influence of smart tourism destination (X) on the tourist experience (Y) in Bandung city. The research method is quantitative. The data collection is carried out by distributing the questionnaires to the tourists who visit Bandung using the smartphone and also held the interview with Dinas Kebudayaan dan Pariwisata (Disbudpar) of Bandung City to add the data for this research. Multiple linear methods with SPSS used to analyze the data as well as ordinal scale and descriptive analysis. The results showed that smart tourism destination is influencing tourist experience in Bandung. The result hopefully could be the reference on the development of the concept “smart tourism destination” that can improve tourist experience in Bandung. Keywords: Bandung, Smart Tourism Destination, Tourist Experience
20
Mozghovyi, Artem, and Anastasiia Sebta. "THE ROLE OF SMART TOURISM DESTINATION AS A TOOL FOR SUSTAINABLE DEVELOPMENT OF URBAN TOURISM." GEOGRAPHY AND TOURISM, no. 53 (2019): 3–8. http://dx.doi.org/10.17721/2308-135x.2019.53.3-8.
Abstract:
The purpose of the study is to synthesize the principles of smart tourism destination and justify their application for the purpose of development of tourist innovations in urban tourism. The purpose of this article is also to explore the relationship in the development of "smart destination" and "smart city" as information systems. Such studies are important in the context of the sustainable development of urban tourism. Methods. This study used a comparative analysis of modern electronic and literary sources on the topic of smart cities and smart destinations. An analogy method was used to identify similarities and differences in the development of information systems. The classification method was applied to study the main features of development of smart destination. Results. Thanks to smart destination technology, tourists become a resource for development of tourism. This technology also enhances engagement and integration with target audiences. The implementation of the concepts of smart city and smart destination requires consideration of several important factors that will create favourable preconditions for their implementation. Smart tourism is the dominant trend in the world now. With smart tourism, locals and tourists alike can interact with a convenient, safe, informative environment. Smart destinations open up previously unattainable opportunities for businesses to improve their products and services. The main feature and advantage of a smart tourist destination is its customer orientation. Scientific novelty. The article analyses the main trends of smart tourism destinations in the world. The components and main directions of the development of smart destinations are determined. The analysis of modern global tendencies of smart destinations development is carried out. Practical significance. The results of the study can be used in planning the further development of smart tourism destination in Ukraine and the corresponding adjustment of the policy of tourist innovations.
21
Shen, Shiwei, Marios Sotiriadis, and Qing Zhou. "Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior." Sustainability 12, no. 4 (February 16, 2020): 1470. http://dx.doi.org/10.3390/su12041470.
Abstract:
A key strategic aim of tourism destinations within the smart tourism paradigm is to achieve efficient, responsible and sustainable use of tourism resources. This aim can be achieved by promoting the appropriate practices and making tourists co-managers, co-designers and co-creators of tourism experiences. This paper argues that smart tourism destinations should manage their resources in a sustainable way and that smart technologies can make their contribution. Could a smart technology such as social media/social networking sites make a contribution to sustainable tourism within the smart tourism paradigm? To address this research question, a project was carried out to explore the perceptions and attitudes of Chinese tourist consumers about the contribution of social networking sites to adopting a sustainable and responsible behavior within the context of a smart tourism framework. First a research framework encompassing three hypotheses related to the influence of social networking sites at the three main stages of the travel cycle/tourist journey was designed. An exploratory quantitative research was then carried out using the online survey technique. The study’s findings indicate that the use of social networking sites influences the smart tourists at all three stages on adoption of sustainable and responsible behavior, the most significant influence is at the first two stages. The article is completed by discussing the related conclusions and management implications in the smart tourism management framework.
22
Syafrizal, Permana Honneyta Lubis, and Ahmad Nizam. "THE EFFECT OF DESTINATION IMAGE AND SMART TOURISM TECHNOLOGY ON INTENTION TO REVISIT THROUGH SOCIAL MEDIA ON MANGROVE ECOSYSTEM TOURISTS IN ACEH JAYA REGENCY." International Journal of Business Management and Economic Review 05, no. 03 (2022): 25–36. http://dx.doi.org/10.35409/ijbmer.2022.3387.
Abstract:
This study examines the effect of destination image and smart tourism technology on intention to revisit through social media on tourists from the mangrove ecosystem in Aceh Jaya Regency, Indonesia. The population was tourists who are traveling and tourism actors in Aceh Jaya Regency so the number of samples was not known with certainty. This was the kind of Non-Probability Sampling and to answer this problem the authors used the purposive sampling technique. In this study, there were 23 indicators. The technique of determining the number of samples was by 10 x 23 indicators so that a total of 230 was obtained. Data were collected using questionnaires distributed through social media such as Line, WA, and Instagram. The research model was analyzed using SEM-AMOS. The results reveal that in Aceh Jaya Mangrove Ecosystem tourism, Destination image affects tourists' social media, Smart tourism technology tourists, social media tourists, Destination image tourists intention to visit tourists, Smart tourism technology tourists intend to visit tourists, Social media tourists intend to visit tourists, Destination image tourists intend to visit tourists through social media, and Smart tourism technology tourists intend to visit tourists through social media. These findings also explain that social media acts as a partial mediator in the model. So the results explain that the model of increasing tourist intention to visit the Aceh Jaya Mangrove Ecosystem is a function of increasing its Destination image, increasing its Smart tourism technology, and increasing the role of Social media.
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Kang, Hoon-chul, Myeong-Cheol Jwa, and Jeong-Woo Jwa. "The task-oriented Smart Tourism Chatbot Service." International Journal of Membrane Science and Technology 10, no. 4 (September 7, 2023): 235–43. http://dx.doi.org/10.15379/ijmst.v10i4.1888.
Abstract:
The smart tourism service provides tourists with a travel planner service before the trip and a tour guide service during the trip. Smart tourism chatbot service can easily and conveniently provide smart tourism services to tourists along with smart tourism apps. In this paper, we develop the smart tourism platform and propose the task-oriented smart tourism chatbot service that efficiently provides tourism information provided by smart tourism apps to users. The smart tourism platform consists of the smart tourism chatbot and smart tourism information systems. The smart tourism chatbot system identifies the intention of the user's question and searches for the tourism information ID in the tourism information knowledgebase. The smart tourism information system provides tourism information of the smart tourism app to the user using the searched tourism information ID. The proposed smart tourism chatbot system applies the tourism information NER (Named Entity Recognition) model to accurately understand the intention of the user's question to the existing DST (Dialogue State Tracking) model-based chatbot system. We create tourist information named entities of the NER model based on the values of the domain and slot in the DST model defined in the 4W1H method. The NER model determines the domain, slot, and value to identify the intention of the user's question, and the DST model manages the dialogue state and retrieves the tourism information ID from the tourism information knowledgebase.
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Singh, Dr Gurdip. "Smart Tourism: An Overview on Tourist Perception with Special Reference to Himachal Pradesh." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 04 (April 2, 2024): 1–5. http://dx.doi.org/10.55041/ijsrem29942.
Abstract:
The swiftly growing concept of "Smart Tourism" utilizes advanced technologies to enhance the overall travel experience. It is important to comprehend how tourists view smart tourism initiatives in Himachal Pradesh, a popular Indian holiday spot known for its breathtaking scenery and cultural significance, to promote sustainable development and visitor satisfaction. This article's aim is to give an overview of the unique tourism initiatives in Himachal Pradesh and explore how tourists perceive and interact with them. This study aims to explore the benefits and challenges of implementing smart tourism strategies in Himachal Pradesh, a region known for its diversity and fast-paced environment, by analyzing the relationship between technology and tourism in this unique setting. Keywords: Smart tourism technology, Smartphone applications, Tourist Perception
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Zheng, Jie, Xuefeng Bai, Lisha Na, and Hao Wang. "Tourists’ Spatial–Temporal Behavior Patterns Analysis Based on Multi-Source Data for Smart Scenic Spots: Case Study of Zhongshan Botanical Garden, China." Processes 10, no. 2 (January 18, 2022): 181. http://dx.doi.org/10.3390/pr10020181.
Abstract:
The data based on location/activity sensing technology is exploding and integrating multi-source data provides us with a new perspective to observe tourist behavior. On the one hand, tourist preferences can be extracted from the attractions generated by clustering. On the other hand, potentially extracted tourist information can provide decision-making support for tourism management departments in tourism planning and resource development. Therefore, developing smart tourism services for tourists and promoting the realization of “smart scenic spots.” A field survey was conducted in Zhongshan Botanical Garden, China, from 3 February to 3 April 2019. This empirical study combines a handheld GPS tracking device and questionnaire survey using SEE to optimize k-means clustering algorithm and explores the spatial–temporal behavior patterns of tourists. The results showed that tourists in the botanical garden could be divided into three behavioral patterns. They are recreation and leisure, birdwatching and photography, and learning and education. The spatial–temporal behavior patterns of different tourists have obvious differences, which provides a basis for the planning and management of smart scenic spots.
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Ionescu, Ana-Maria, and Flavius Aurelian Sârbu. "Exploring the Impact of Smart Technologies on the Tourism Industry." Sustainability 16, no. 8 (April 16, 2024): 3318. http://dx.doi.org/10.3390/su16083318.
Abstract:
The implementation of smart technologies in the tourism industry has become a new trend. This is aimed at enriching tourists’ experiences and improving their satisfaction. The purpose of the present paper is to enhance tourists’ experiences and to increase tourists’ satisfaction using smart technologies and to identify experts’ perspectives regarding the use of these technologies. This research was conducted using quantitative and qualitative research. In the process of data collection, the research involved a questionnaire which focused on tourists’ experiences with various smart technologies and their intentions to return to the visited region. An exploratory factor analysis was applied to determine the elements of satisfaction and their attribute levels in different Romanian touristic regions. This study employed an analysis of variance to determine whether groups with different reasons for visiting exhibit varying levels of satisfaction and whether the touristic regions under investigation generate differing levels of satisfaction. Cross-tabulation and a Pearson’s chi-square test were used to determine whether the tourists’ segment influenced their intention to revisit specific regions. The research was augmented using qualitative research based on the Delphi technique to identify experts’ opinion on the impact of smart tourism technologies on the Romanian tourism industry. This study presents a global perspective on the current situation of smart technologies in the Romanian tourism sector. The results indicate that there is a significant relationship between tourists’ satisfaction and their perception of the value of smart technologies. The use of smart technologies has a positive impact on the experiences of tourists during all phases of their journey. Romania’s tourism capabilities can support the development of smart and sustainable tourism. Smart technologies have a double role in the tourism industry. They can enhance satisfaction by introducing new experiences while also improving the operational efficiency and sustainability of tourist destinations. The use of smart solutions will be essential in creating smooth and unforgettable tourist experiences as the industry develops. Their theoretical and practical implications are deduced. This paper provides valuable information not only for organizational practitioners considering the implementation of smart technology solutions, but also for academics wishing to develop this area of study.
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Gajdošík, Tomáš. "Smart tourists as a profiling market segment: Implications for DMOs." Tourism Economics 26, no. 6 (April 24, 2019): 1042–62. http://dx.doi.org/10.1177/1354816619844368.
Abstract:
The concept of smart tourism has gained a significant attention in the last years, leading to fruitful discussions among scientists and practitioners; however, there has been lack of attention paid to smart tourists so far. Although this emerging type of tourist has been conceptualized, it is now important to find whether it can be considered as a market segment. The article fills the gap in the smart tourism research by using two-step cluster analysis to classify 5975 tourists, finding a smart tourism market segment and analysing the characteristics and travel behaviour of this segment. This segment is worth focusing on and differentiates in all trip experience phases. The rethinking of business models of today’s destination management organizations towards creating value proposition during all trip experience phases based on personalization and experience enrichment is needed in order to reach the smart tourist market segment.
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Azmi, Azila, and Johanna Adlin Ahmad. "Developing Malaysia's Smart Community-Based Tourism Model." Jurnal Intelek 17, no. 2 (August 1, 2022): 102–12. http://dx.doi.org/10.24191/ji.v17i2.18172.
Abstract:
Smart tourism is a 21st-century technological phenomenon where tourism suppliers and tourists are interconnected. The Malaysia National Tourism Policy’s 2020-2030 concurs that one of the tactical strategies to increase visitor’s economy in the rural areas is through ‘digitalization’. Parallel to this, community-based tourism’s (CBT) homestay programs have long been a government’s endeavor in assisting rural tourism’s economics. In heading towards smart tourism, CBT must be consistent with the progress. However, current investigation on CBT’s readiness to accept smart tourism in Malaysia is still infancy. This is a proposed study with objectives to explore the concept of smart CBT within Malaysian context, to investigate the readiness of CBT in Malaysia to adopt smart tourism, and to identify the strategies for Malaysia National Tourism Policy. The study will employ qualitative approach where semi-structured interview will be conducted with industry experts associated with tourism and homestays from different regions in Malaysia. The expected findings will establish the current setting of smart tourism in the CBT context, which will derive input for Malaysia National Tourism Policy.
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РУДЕНКO, Микола, Інна КОЧУМА, Олена КРАВЧЕНКО, and Наталя ТРЕТЯК. "INFORMATION SECURITY IN SMART TOURISM: RISK MANAGEMENT, MARKETING STRATEGIES, PERSPECTIVES." Herald of Khmelnytskyi National University. Economic sciences 328, no. 2 (April 25, 2024): 351–59. http://dx.doi.org/10.31891/2307-5740-2024-328-42.
Abstract:
The article examines information security in smart tourism and offers risk management tools, marketing strategies, and prospects. The main elements of Smart-tourism are outlined, among which Smart-infrastructure (the use of the Internet of Things (IoT), artificial intelligence, sensors, cameras and other technologies to improve the management of tourist attractions and services), Smart-mobility (development and distribution of mobile applications) , which allow tourists to quickly find information about transport, routes, places of interest, etc.), Smart-communication (use of messengers, chatbots and other means of communication to provide information and support to tourists), Smart-marketing (use of digital platforms for advertising tourist services and attraction of new customers, personalized services, interactive technologies), Smart ecology (development of environmental protection technologies and support of environmental initiatives in the field of tourism). The component composition of Smart-tourism, which is based on the accumulation, exchange and processing of large arrays of information with the use of information and communication technologies, is highlighted. "Smart direction" involves the integration of information and communication technologies into the physical tourist infrastructure. "Smart business" means the digitalization of core processes and the creation of a complex ecosystem. The smart experience component is about improving and enriching the experience through personalization, real-time monitoring. It was revealed that the primary task in the way of ensuring information security in Smart-tourism is to identify the causes of unauthorized access to information, assess threats to the information security of its subjects and create powerful systems for its protection. A comprehensive system of information security of a tourist enterprise was built, detailing its elemental composition, and it was stated that protection should be carried out at all stages of the life cycle of information, taking into account the latest trends and phenomena in the field of digital technology development.
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Abumandil, Mohanad, Fawwaz Abdel Rahman Ekmeil, Ahmed Muayad Younus, and Maha Ismail Alkhawaja. "Mobile Augmented Reality Elements and Social Media Usage on Smart Tourism in Penang: Malaysian." ECS Transactions 107, no. 1 (April 24, 2022): 10935–43. http://dx.doi.org/10.1149/10701.10935ecst.
Abstract:
This study is important after the COVID-19 pandemic and the great loss that occurred to the tourism sector in Malaysia in general and in particular in Penang, which is one of the most crowded tourist areas with hotels and is considered a major destination for tourists coming to Malaysia. This study is to provide an explanation of the current situation. Moreover, the study key contributions are these variables in the study that can affect the smart tourism with these elements mobile augmented reality elements and social media usage. Moreover, while adding to the body of knowledge, this research has practical and educational consequences for all travel agencies, potential customers, government officials, and the long-term sustainability of smart tourism. The research also attempted to emphasize the need of smart tourism adoption. Services that are smart tourism is a community service that provides visitors and the rest of the world with smart services, such as tourism and smart travel. In smart services tourism, this service will benefit tourism stakeholders as well as tourist attractions. Services highlighted are smart tourism online interactive, content display information such as list of tours in register culinary, handicrafts smart services tourism, performing arts area, tourist villages, and supporting other tours are interactive and informative ICT-based services in the form of smart tourism online interactive, and content display information (tariffs, pricing, hours of operation, contact person, and rating visitor).
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Zhou, Zhan, Feng, Zhang, and Li. "Individualized Tour Route Plan Algorithm Based on Tourist Sight Spatial Interest Field." ISPRS International Journal of Geo-Information 8, no. 4 (April 17, 2019): 192. http://dx.doi.org/10.3390/ijgi8040192.
Abstract:
Smart tourism is the new frontier field of the tourism research. To solve current problems of smart tourism and tourism geographic information system (GIS), individualized tour guide route plan algorithm based on tourist sight spatial interest field is set up in the study. Feature interest tourist sight extracting matrix is formed and basic modeling data is obtained from mass tourism data. Tourism groups are determined by age index. Different age group tourists have various interests; thus interest field mapping model is set up based on individual needs and interests. Random selecting algorithm for selecting interest tourist sights by smart machine is designed. The algorithm covers all tourist sights and relative data information to ensure each tourist sight could be selected equally. In the study, selected tourist sights are set as important nodes while iteration intervals and sub-iteration intervals are defined. According to the principle of proximity and completely random, motive iteration clusters and sub-clusters are formed by all tourist sight parent nodes. Tourist sight data information and geospatial information are set as quantitative indexes to calculate motive iteration values and motive iteration decision trees of each cluster are formed, and then all motive iteration values are stored in descending order in a vector. For each cluster, there is an optimal motive iteration tree and a local optimal solution. For all clusters, there is a global optimal solution. Simulation experiments are performed and results data as well as motive iteration trees are analyzed and evaluated. The evaluation results indicate that the algorithm is effective for mass tourism data mining. The final optimal tour routes planned by the smart machine are closely related to tourists’ needs, interests, and habits, which are fully integrated with geospatial services. The algorithm is an effective demonstration of the application on mass tourism data mining.
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Seran, Agustinus Nahak, Domingas R. da C. Ximenes, Margaretta Evy M. D. Da Silva, and Estanislau De Sousa Saldanha. "The Impact of Tourist Experience Quality and Involvement on Tourist Recommendation Intention: Evidence From Ramelau Mountain as Tourist Destination in Timor-Leste." Timor Leste Journal of Business and Management 3 (September 30, 2021): 24–31. http://dx.doi.org/10.51703/bm.v3i1.39.
Abstract:
This study aims to test a model linking tourist experience quality, involvement and recommendation intention. The data was collected from 397 tourists as respondents used a five scale likert questionnaires, and SMART-PLS 3.1 was used for data analysis. The result of this research showed that tourist experience quality and involvement positively and significantly influenced on tourist recommendation intention. This study enriches the empirical debates on tourist experience quality, involvement and recommendation intention in emergent tourist destination. Study also provides insight description to the government and tourism industry to improve Ramelau Mountain as tourism destination by providing memorable experience quality and tourism engagement to enhance tourists to revisit and recommend to the other potential tourists to visit Ramelau Mountain.
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Yanti, Dewi. "Potensi Kabupaten Simalungun dalam Menerapkan Konsep Smart Tourism melalui Infrastruktur TIK." Jurnal Akademi Pariwisata Medan 10, no. 1 (March 25, 2022): 18–36. http://dx.doi.org/10.36983/japm.v10i1.177.
Abstract:
The advantages of the tourism sector are currently experiencing expansion and ongoing consideration compared to the manufacturing sector. In the current tourism development, various regions offer advanced and innovative services through the application of the so-called Technology and Communication for tourists who often use Smart Tourism. Currently, the implementation of the Smart Tourism platform is mostly applied in urban tourist areas that have complete basic infrastructure, a good transportation system, the availability of adequate Information and Communication Technology infrastructure, and a comprehensive service system. This surely makes the concept of Smart Tourism is still rarely applied in the Regency area which has great potency and attractiveness. The study is designed to identify the potency of Simalungun Regency in implementing smart tourism in terms of ICT infrastructure. This study uses a qualitative descriptive approach with interview data collection techniques, observation and documentation studies. From the results of the study, it was found that the tourism ICT infrastructure of Simalungun Regency is still not well developed in applying the concept of smart tourism. Simalungun Regency has only used QR codes, social media, and a recommendation system for tourists in the classification of smart tourism technology
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Peng, Rongqun, Yingxi Lou, Michel Kadoch, and Mohamed Cheriet. "A Human-Guided Machine Learning Approach for 5G Smart Tourism IoT." Electronics 9, no. 6 (June 8, 2020): 947. http://dx.doi.org/10.3390/electronics9060947.
Abstract:
With the continuous development of tourism, the integration of the Internet of Things (IoT) into tourism projects is considered a very promising technology. Smart tourism aims to use the IoT to maximize information communication; that is, the IoT technology will become an important element to meet the needs of a new generation of tourists. Therefore, in this study, we propose a human-guided machine learning classification method based on tourist selection behavior. This classification method can effectively help tourists make a decision in choosing a certain tourist destination. The results obtained from the cross-validation experiments and performance evaluation prove the effectiveness of this method.
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Zheng, Yuxiang, and Yue Wu. "An investigation of how perceived smart tourism technologies affect tourists’ well-being in marine tourism." PLOS ONE 18, no. 8 (August 25, 2023): e0290539. http://dx.doi.org/10.1371/journal.pone.0290539.
Abstract:
Tourism industry is the first of the five happiness industries, playing a crucial role in enhancing people’s well-being and happiness. Its high-quality development cannot be achieved without the use of emerging technologies, and today people have greatly improved the quality and happiness of tourism through smartphones, artificial intelligence, virtual reality and other technologies. Building smart marine tourism also requires widespread use of smart tourism technology. The study aims to examine the implications of perceived smart tourism technologies for tourist well-being in marine tourism, as well as the mediating role memorable tourism experiences play. We collected 445 valid questionnaires through a combination of offline and online methods and developed a theoretical model based on the results. The SPSS 26 statistical software package and Amos were applied in data analysis. There is a significant positive impact of perceived smart tourism technology on both hedonic and eudaimonic well-being of tourists in marine tourism, which is partially mediated by memorable tourism experiences. This paper provides certain suggestions and insights into the construction of smart marine tourism, so that managers can pay more attention to the experience and well-being of tourists and build a humanized, diversified, intelligent and innovative marine tourism. For smart tourism technology suppliers, it can provide them with new ideas for technological improvement, so that they can provide better services and attract more tourists in a market-oriented environment.
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Liberato, Pedro, Elisa Alen, and Dalia Liberato. "Smart tourism destination triggers consumer experience: the case of Porto." European Journal of Management and Business Economics 27, no. 1 (March 15, 2018): 6–25. http://dx.doi.org/10.1108/ejmbe-11-2017-0051.
Abstract:
Purpose The purpose of this paper is to emphasize the increasing importance of information and communication technologies (ICTs) in smart tourism destinations, in their integration in the activity of the tourism companies, and in their interaction with visitors/tourists. In summary, it is intended to evaluate in the city of Porto how the use of technology before, during and after the visit influences the tourist experience. Design/methodology/approach The authors empirically investigate the importance of using ICTs during tourism experience, assess the access/availability of ICT at the destination and its importance in tourist’s decisions. It is analyzed if the applications and/or information available on the internet are important and positively influence the tourism experience in Porto, that is, the degree of tourist satisfaction. The empirical evidence is based on a quantitative analysis, using a data set involving 423 tourists in the city of Porto. Findings The importance of the internet access at the destination, especially in places like airports and hotels, since most tourists are primarily using their mobile devices and computers during the trip, and the existing information technologies available in the destination (internet, smartphones or other mobile devices and applications) are considered very important in explaining tourists’ experience. Originality/value This study identifies the strengths and weaknesses of the technological strategies, providing useful information for destination management, discussing innovation in tourism, and proposing a framework that empirically evaluates how technological components used in smart tourism destinations can improve tourists’ experiences.
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Li, Hong. "Study on the Development Model of Rural Smart Tourism Based on the Background of Internet of Things." Wireless Communications and Mobile Computing 2022 (April 22, 2022): 1–6. http://dx.doi.org/10.1155/2022/9688023.
Abstract:
In recent years, the domestic self-help tourism market has developed rapidly, so it is necessary to develop a tourism guidance system based on the Internet of Things. The brilliant smart tourism has emerged under this background. This is a low-carbon smart operation model that integrates technology and management, that is, using big data technology as the basis to make traditional rural tourism and digitization more intelligent. Smart tourism can play a very good role in improving the management of rural tourism, developing rural economy, and improving tourism management and services, thereby promoting the development of the tourism industry. The research is aimed at the construction and development of the rural smart tourism strategic model based on big data technology. Through the actual investigation of rural smart tourism combined with related literature, the innovative application of big data is described and analyzed, and the real-time analysis of tourist attractions is carried out through big data. The density of people flow helps tourists choose routes according to the density, and manages the dense flow in time, thus effectively preventing the series of risks caused by the excessive flow of people and strengthening the management of tourists. It also puts forward the countermeasures that the development of rural smart tourism needs to improve the rural smart tourism information platform, formulate smart service standards, create a smart talent service platform, and create a new model of rural smart tourism marketing.
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Castillo Vizuete, Danny Daniel, Alex Vinicio Gavilanes Montoya, Eduardo Antonio Muñoz Jácome, Carlos Renato Chávez Velásquez, and Stelian Alexandru Borz. "An Evaluation of the Importance of Smart Tourism Tools in the Riobamba Canton, Ecuador." Sustainability 13, no. 16 (August 23, 2021): 9436. http://dx.doi.org/10.3390/su13169436.
Abstract:
The use of the state-of-art information and communication technology has been found to enhance the effectiveness and sustainability of the tourism industry and many countries have chosen to implement smart tourism tools as a strategy to adapt to the continuously changing profile of tourists. While there are many tools which could be implemented for such endeavors, the evaluation of the tourist preferences in relation to their use and importance needs to be done so as to ensure at least the sustainability of investments and of the local development strategies. The Chimborazo Fauna Reserve (canton of Riobamba, Ecuador) was selected for the application of a questionnaire survey to evaluate the importance of 38 smart tourism tools based on the experience of Ecuadorian and international tourists with them. The survey considered more than 700 respondents and 500 valid questionnaires were retained for analysis which was done mainly by developing distributions of the relative frequencies of ratings given on a 5-point Likert scale and by a correspondence analysis at the level of two subsamples: national and international tourists. There were obvious differences between these two groups in terms of importance placed on the smart tourism tools. The first difference was that the Ecuadorian tourists found less utility in the smart tools as compared to the international tourists. The second difference was that the best rated tools in terms of importance were different among the two groups, with the international tourists placing, for instance, more importance on safety-related tools. Correspondence analysis has shown the similarities of profiles and data association, being a useful tool of associating the ratings to the evaluated tools. The knowledge gained by the survey may be helpful in supporting the development of local tourist strategies, providing at the same time valuable data to support preference comparisons with other tourist destinations and countries.
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Hanindito, Gregorius Anung, and Jamaludin Dwi Laspandi. "Pengembangan Aplikasi Pariwisata Kotawaringin Barat Berbasis GIS Menuju Smart Tourism City." JURNAL MEDIA INFOTAMA 19, no. 2 (October 11, 2023): 564–71. http://dx.doi.org/10.37676/jmi.v19i2.4897.
Abstract:
West Kotawaringin Regency is located in Central Kalimantan Province, Indonesia. This regency has great potential in its tourism. The local government support the tourism by prioritizing the tourism in the local goverment's program, alongside with infrastructure and agriculture. One of the famous tourist attractions in West Kotawaringin Regency which attracts many visitors both local and foreign visitors is Tanjung Puting National Park (TPNP). TPNP is the natural habitat for the Orang Utan, the indigineous and protected fauna from Kalimantan and some areas of Sumatra. Besides TPNP, West Kotawaringin Regency also has some cultural attractions since this regency has a kingdom named The Sultanate of Kutaringin. This regency also has another tourism attractions such as beach attractions, river cruise, souvenir shopping, and local culinary attractions. Although this regency has various tourist attractions, Kotawaringin Barat Regency has not conducted a good tourism governance. At the moment, many tourists just focused only in visiting TPNP. This happened because of their lacking information about the other tourist attractions that this regency serves. Because of this problem, this study is aimed to create a GIS tourism application that is able to provide information to all potential tourists about various attractions that the the regency has. It is hoped that this application will make the tourist visits in the West Kotawaringin area will become more evenly distributed to make West Kotawaringin a Smart Tourism City which will lead to economic equality for the community and tourism activists.
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Feng, Ye. "Application of Cloud Service in Smart Tourism Management Based on Weighted Average Algorithm." Mathematical Problems in Engineering 2022 (September 7, 2022): 1–9. http://dx.doi.org/10.1155/2022/8355421.
Abstract:
Tourism has become the main force driving urban economic development. However, there are problems such as low utilization rate of tourism resources and inconsistency of tourism information. The new smart tourism management model can sense tourism resources, tourist information, tourism development, and other information in a timely manner through terminal devices such as the Internet. The core of smart tourism management is to obtain travel information of travelers through cloud service technology, organize travel information, and recommend personalized travel plans for travelers. Apply cloud services to smart tourism management, and use the weighted average algorithm to make regression predictions on passenger information. This paper compares and analyzes the application of cloud service based on the algorithm for calculating the weighted average and the application of ordinary cloud service in smart tourism management through experiments. The experimental results show that the cloud service by adding weights can improve the forecast of the traveler’s information by 36% and 22%, respectively, compared with the cloud service of the ordinary average algorithm. Also, the effect of tourists’ travel experience is 72.2% and 56.3%, respectively. In the forecast of tourism information in tourism resources, tourism economy, and tourism activities, cloud services by adding weights maintain stable economic growth and improve tourists’ tourism experience. The cloud service in the smart tourism management of the weighted average algorithm can formulate corresponding tourism marketing strategies through the integration and prediction of tourism information, enhance the growth of the tourism economy, and improve the tourism experience of tourists.
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Мashika, Hanna, and Mykhailo Klymenko. "Innovative technologies for tourism development in the Carpathian region." Вісник Черкаського державного технологічного університету 29, no. 1 (January 30, 2024): 43–51. http://dx.doi.org/10.62660/bcstu/1.2024.43.
Abstract:
The relevance of the study is due to the sharp increase in interest in the field of travel in the context of the development of modern technologies and the need to create innovative approaches to improve the service and safety of tourists. The purpose of this study is to analyse the concept of a “smart region” and identify strategies for integrating information technology in the travel industry to improve the service and safety of tourists in the region of Zakarpattia. The study used the methods of analysis, synthesis, generalization, deduction, and systematization to assess the needs of tourists and develop optimal solutions. The potential for integrating information technology into tourism in the “smart region” of Zakarpattia was studied. It is established that the creation of a tourist information platform with personalized recommendations and support for different languages and cultures can help increase the attractiveness of the region for tourists. In addition, the use of cross-platform solutions for the development of mobile applications will ensure that the platform is accessible to a diverse audience, regardless of their devices. An important aspect is the storage of information on the user's device and automatic synchronization with the server, which ensures continuous availability of the platform. The use of voice assistants and an inclusive interface will ensure convenient use of the platform for people with disabilities. The results of the study indicate the potential of information technology to improve the tourism industry and improve the quality of tourist services. The study confirms the importance of integrating technology to achieve strategic goals in tourism development and increase the competitiveness of Zakarpattia as a tourist destination. The introduction of innovative technological solutions can be a key factor in creating a “smart tourist space” that will provide convenience, safety, and pleasure for tourists. The practical significance of the study lies in the possibility of using its results to further improve the information and technological infrastructure of the tourism industry in the “smart region”, as well as the possibility of improving tourist services and increasing the competitiveness of the “smart region” by introducing an information technology platform
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Bhuiyan, Kamrul Hasan, Israt Jahan, Nurul Mohammad Zayed, Khan Mohammad Anwarul Islam, Sayma Suyaiya, Olena Tkachenko, and Vitalii Nitsenko. "Smart Tourism Ecosystem: A New Dimension toward Sustainable Value Co-Creation." Sustainability 14, no. 22 (November 14, 2022): 15043. http://dx.doi.org/10.3390/su142215043.
Abstract:
Changes in information technology have a great influence on people’s preferences and lifestyles. Smart devices and technologies have taken the conventional way of traveling into a smart tourism system. The aim of this paper is to examine smart tourism, the integration of different activities of different tourism service providers, and their interactions with tourists. It also finds out the smart tourism tools, how they are being used by different actors, how the tourist and the network perceived and interact with them for making up a smart tourism ecosystem, and finally how they create the sustainable value co-created services. This paper is qualitative in nature and used a holistic approach. The data were collected through interviews of 24 service providers and 50 service receivers, mainly tourists from the study area, Bangladesh. Study shows that there are three phases by which actors are communicating with each other comprising pre-service delivery, during-service delivery, and post-service delivery. Smart tourism tools are being used throughout the phases which eventually create value in co-created services with three pillars of sustainability (economic, socio-cultural and environmental). This study will contribute to the existing body of knowledge in the field of smart tourism, value co-creation, and sustainability.
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Shuxratovna, Muxtorova Nasiba, Prabha Kiran, and Ekiz Erdogan. "Smart Tourism Triggers Tourist Minds-Do you have the mind to mind it?" International Journal Vallis Aurea 9, no. 1 (June 30, 2023): 19–36. http://dx.doi.org/10.2507/ijva.9.1.2.99.
Abstract:
The essential aspect of Smart tourism is that it is transforming as a result of the digital revolution. The advancement of new technology has resulted in remarkable digital transformations in the tourist industry. Tourism was one of the most affected sectors during the ongoing pandemic situation. The sector is in need of drastic strategic decisions focusing on Tourist locations, complexes, goods, business experiences, and ecosystems as these are continuously evolving. This involves establishing and growing new business partnerships, business models, and capabilities in the tourist industry. The research aim is to analyse the role of smart tourism in emerging countries with a special focus on Uzbekistan and its challenges and to use a conceptual approach and focus on the travel and tourism business. Our study aims to identify the relationship between trust and Smart tourism dissemination in digital marketing through the lens of the theory of mind (ToM). ToM plays a mediating role in enhancing the image of a smart destination and consequently improves tourists’ behavioral intentions. The study findings have revealed that there exists a significant role in tourism innovations and their advantages and barriers in developing countries.
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Asy'ari, Rifqi, Rusdin Tahir, Cecep Ucu Rakhman, and Ayu Khrisna Yuliawati. "Penerapan Gamifikasi Dalam Smart Tourism : Studi Literatur." EDUTOURISM Journal Of Tourism Research 3, no. 01 (July 10, 2021): 13–21. http://dx.doi.org/10.53050/ejtr.v3i01.160.
Abstract:
Tourism emphasizes the authenticity of an area with the principle of preservation and sustainable development, but technology is one factor that influences it enough to attract tourists or ease management in the tourism sector. The terminology of smart tourism appears as a direction in the support system for supporters in the tourism sector. One system in implementing smart tourism is gamification, which is still a lot of ordinary people in the system. This article examines the extent of the application of gamification in the concept of smart tourism and what things are still obstacles in the application of gamification in the tourism industry so that it can be a recommendation for further research. So that both are expected to provide an understanding of the application of gamification and the extent of realization in the concept of smart tourism. The method used in this research is a literature study. The results got by the application of gamification in smart tourism are very helpful in the tourism industry. This system provides tourism development, namely providing education, using the potential and use of technology. Gamification is a system where tourists are given more flexibility for activities and interacting with tourist areas, both visually and directly.
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Lv, Hengxiu. "Construction of a Virtual Reality Model of Smart Tourism Scenic Spot Based on Cloud Computing." Mathematical Problems in Engineering 2022 (May 5, 2022): 1–11. http://dx.doi.org/10.1155/2022/5833861.
Abstract:
This paper studies the technology and cloud platform of “cloud computing” in detail. Technically, this paper studies Map-Reduce, HDFS, and BigTable in cloud platform technology. Using the theoretical thinking of comprehensive advantages, the design ideas and principles of the smart tourism service model based on the network platform are proposed, and the overall architecture of the smart tourism service model based on the network platform is constructed according to the three dimensions of the tourist demand level, network platform development stage, and service resource aggregation and integration. The virtual network interaction platform is realized through Unity3D combined with Web3D technology, and the system interaction function is realized according to the communication principle of the front and back of the web page, including the fast switching of scenic spots, the selection of roaming methods, and the realization of navigation maps. In the user evaluation stage, usability and user satisfaction of the system were effectively measured by the SUS system usability scale and the heuristic experiment combined with Likert scale. The virtual reality system of smart tourist attractions based on somatosensory interaction integrates immersion, interactivity, gameplay, education, and dissemination. It can break the time and space barriers for the creation and experience of smart tourist attractions, improve the extremely cold experience environment of smart tourist attractions, increase the display and publicity dimensions of smart tourist attractions, change the situation of one-way passive reception of traditional smart tourist attractions, and improve the interaction and interaction of tourists. It also provides new teaching and design methods for creators of smart tourism scenic spots, which is conducive to the promotion of teaching in smart tourism scenic spots. It enhances the importance of ice and snow culture in the ice and snow industry, changes the traditional business model of ice and snow scenic spots, and uses modern technology to make up for the cultural development defects of smart tourism scenic spots. The digital sustainable development construction of smart tourism scenic spots provides new ideas.
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Zhang, Kai, and Xuejiao Chen. "Research on the Influencing Mechanism via Which Security Perception of Personal Information Affects Tourist Happiness: A Moderated Mediation Model." Sustainability 14, no. 22 (November 19, 2022): 15407. http://dx.doi.org/10.3390/su142215407.
Abstract:
Due to the continuous advancement of smart tourism and the improvement of tourists’ security perception of personal information (SPPI), SPPI has become an important factor affecting tourist happiness (TH). However, few studies have been conducted on the influencing mechanism via which SPPI affects TH. According to the risk perception theory and subjective wellbeing theory, the following conclusions were drawn from mixed methods research: (1) SPPI has a significant direct effect on TH; (2) SPPI has a significant indirect effect on TH through the perception of smart tourism application (PSTA); (3) the perception of smart tourism technology (PSTT) does not have a significant moderating effect between SPPI and PSTA or between PSTA and TH, but has a significant moderating effect between SPPI and TH. The discussion of this mechanism can not only promote the combined development of the two theories but also remind destinations or scenic spots to focus on improving tourists’ SPPI when developing smart tourism.
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Chandra Wulandari, Ni Made Estiyanti, S.E., M.Si., Ak, and I Nyoman Yudi Anggara Wijaya, S.Kom., M.T. "ANALISIS DAN PERANCANGAN E-CRM WAKAGANGGA MENGGUNAKAN METODE FRAMEWORK OF DYNAMIC CRM." Smart Techno (Smart Technology, Informatics and Technopreneurship) 3, no. 1 (August 18, 2021): 5–12. http://dx.doi.org/10.59356/smart-techno.v3i1.29.
Abstract:
In terms of data processing and decision making for an agency, institution or business entity requires a lot of consideration. In the field of tourism, making decisions to be able to attract tourists requires various data, for example the small amount of consumer bio data and the things they like. Hospitality is one of the attributes in tourism that also requires processing of consumer data so that it can help hotels get more and of course loyal customers. ECRM is the right method in terms of processing this data, so that the hotel can be better.
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Ciolac, Ramona, Tiberiu Iancu, Gabriela Popescu, Tabita Adamov, Andrea Feher, and Sorin Stanciu. "Smart Tourist Village—An Entrepreneurial Necessity for Maramures Rural Area." Sustainability 14, no. 14 (July 21, 2022): 8914. http://dx.doi.org/10.3390/su14148914.
Abstract:
The necessity of entrepreneurship in rural area is an actual one. A smart entrepreneurial variant of contemporary village’s development could be “the smart tourist village”, to capitalize rural resources. Thus, in this research we come to a variant of contemporary village’s development, respectively “smart tourist village”, which is the basic idea of the work. To demonstrate that the notion of “smart tourist village” can be a future idea of sustainable rural entrepreneurship the steps undertaken were: the identification of the representative aspects of the villages from Maramures and of their specific resources presentation of the specific aspects; the study also made a quantitative presentation of the rural tourism infrastructure from Maramures by localities; and identifies the perception and “vision” of tourists and owners of tourist structures about Maramures tourist village as an innovative solution with benefits for tourists and locals. The information collected by using the method of qualitative case study served to sketch a possible projection such as “smart tourist village” taking into account the possible costs, return on investment, possible design and advantages.
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Kusumah, Echo Perdana, Kusnendi Kusnendi, and Maya Sari. "Intensi Pemilihan Wisata Berkelanjutan di Pulau Belitung: Pengetahuan Pariwisata Sebagai Variabel Moderasi." Jurnal Ekonomi Bisnis dan Kewirausahaan 9, no. 1 (April 28, 2020): 1. http://dx.doi.org/10.26418/jebik.v9i1.37936.
Abstract:
Purpose of this study is to predict the intentions of tourists to choose sustainable tourism destinations based on travel motivation, destination image, and word of mouth (WoM). Destination image factor is moderated by the knowledge factor. Survey targets domestic and international tourists who have visited or planned to travel at least one tourist destination around Belitung Island using the convenience sampling method. A total of 250 online questionnaires were distributed to tourists in popular tourism destinations on the island of Belitung and analyzed using the Smart PLS application. Findings of this study prove that all factors positively influence tourist intentions to choose sustainable tourism destinations. Furthermore, this research proves that tourism knowledge cannot moderate image of destination in intention of tourists to choose sustainable tourism destinations. Belitung Island is one of the main islands in Bangka Belitung Province which is developing tourism potential, especially in marine tourism. Stakeholders related to tourism on Belitung Island must find ways to encourage knowledge sharing among all interested parties and also outside their direct influence, namely information owned by tourists.
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Pamungkas Ibnusiqin, Dhuta, Yuri Arianto, and Vivin Ayu Lestari. "Penerapan Smart Tourism Dalam Pengelolaan Pariwisata Daerah Bojonegoro Berbasis GIS (Geographic Information System)." Jurnal Teknik Ilmu dan Aplikasi 4, no. 2 (July 10, 2021): 50–56. http://dx.doi.org/10.33795/jtia.v4i2.2852.
Abstract:
The increasingly rapid development of technology, especially in information systems and telecommunications, makes access to information delivery very fast, coupled with reliable internet access. Developments have also occurred in GIS web applications. Web GIS can be used to publish village boundary maps to the community online, freely, and at any time. By using Leaflet as a web-based map, anyone can modify and access it at any time. Leaflet is one of the developments of GIS. The concept of developing technology studies and the tourism sector. Smart Tourism can describe the current situation regarding how development in the tourism sector has also been affected by the evolution of the rapid development of technology and information. This is what creates and bridges and unites micro businesses from local communities and nomads in the regions to the global market. Therefore, in this research, we will develop tourist attraction mapping based on Geolocation and Geographic Information System (GIS) using Leaflet technology to make it easier for tourists to find tourist attractions so that tourists not only know the tourist attractions, routes, current locations, and are able to find out about the facilities in the area. the tourist attraction area. This system was designed and implemented using Laravel, PHP, MySQL, Java Script, Bootstrap, and Leaflet. This system has also been tested by tourists and the results are that every tourist can enjoy the features of describing tourist attractions, destination routes, and making visit schedules.