Relevant bibliographies by topics / Smart tourisme

Academic literature on the topic 'Smart tourisme'

Author: Grafiati
Published: 7 July 2024

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Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Journal articles on the topic "Smart tourisme":

1

Guechtouli, Manel, Pierre Pire Lechalard, and Serge Miranda. "Innovation ouverte et smart tourism : quand les acteurs d’un territoire s’unissent pour un tourisme intelligent et durable." Gestion 2000 37, no. 4 (2020): 43. http://dx.doi.org/10.3917/g2000.374.0043.

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Novianti, Syifaa, Eko Susanto, and Wahyu Rafdinal. "Predicting Tourists’ Behaviour Towards Smart Tourism: The Case in Emerging Smart Destinations." Journal of Tourism Sustainability 2, no. 1 (April 28, 2022): 19–30. http://dx.doi.org/10.35313/jtospolban.v2i1.30.

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This paper aims to investigate the tourist behaviour towards smart tourism in the case of emerging smart destinations. The extended model of theory of planned behaviour (TPB) is proposed as a tool to predict the relationship between applying smart tourism technology and tourist behaviour in selecting and visiting the destination. Using the city of Bandung, Indonesia as a case study, data was collected using a structured questionnaire from 524 domestic tourists in several emerging smart destinations. The confirmatory factor analysis was utilised to test the construct validity and reliability of the model, while Partial Least Squares (PLS) modelling was employed to assess the hypotheses developed. The results show that the extended TPB model can reasonably predict the tourist behaviour towards smart tourism, suggesting its applicability to emerging smart destinations. Smart tourism technology directly affects tourists’ attitude, subjective norms, and tourists perceived behavioural control, resulting in their travel intention. Also, their planned behaviour mediates the relationship between smart tourism technology and tourist decision in selecting and visiting destinations. Identifying predictors of tourist behaviour towards smart tourism provides a more accurate forecast of tourist demand, thereby enabling policymakers to tailor and implement a more comprehensive smart tourism planning and development
3

Azis, Nasir, Muslim Amin, Syafruddin Chan, and Cut Aprilia. "How smart tourism technologies affect tourist destination loyalty." Journal of Hospitality and Tourism Technology 11, no. 4 (October 7, 2020): 603–25. http://dx.doi.org/10.1108/jhtt-01-2020-0005.

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Purpose The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty. Design/methodology/approach A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. Findings The results of this study explain that smart tourism technologies and memorable tourism experiences play essential roles in enhancing tourist satisfaction and tourist destination loyalty. Practical implications This study specifies that tourists have pleasant memories and are satisfied at a tourist destination; as a result, they are more likely to revisit and recommend a tourist destination to their friends, family and other tourists. If a tourist has a negative experience with smart city info-structure facilities, a tourist might reach an overall conclusion to not revisit or recommend the location to other tourists. Originality/value This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty.
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I Kadek Suyadnya, I Putu Satwika, and Bagus Wahyu Putu Nirmala. "ANALISIS KEPUASAN WISATAWAN TERHADAP LAYANAN TRANSPORTASI ONLINE UNTUK MOBILITAS PARIWISATA DENGAN METODE FUZZY SURVQUAL (STUDI KASUS PROVINSI BALI)." Smart Techno (Smart Technology, Informatics and Technopreneurship) 4, no. 1 (February 14, 2022): 21–34. http://dx.doi.org/10.59356/smart-techno.v4i1.55.

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Development of technology and information in the modern era that is now sophisticated, the dissemination and receipt of information is now very easy for everyone to do. Technological advances have also led to trends in the use of information technology in various aspects and the media globally. One aspect of the use of this technology can be used in the field of tourism which is commonly referred to as smart tourism where in general smart tourism aims to develop infrastructure and information and communication capabilities in order to improve management/governance, facilitate service/product innovation, and improve the tourist experience.Bali Province is one of the most prominent provinces in Indonesia in the field of tourism where many tourists vacation in Bali. However, in the field of transportation, Bali does not yet have mass transportation that is connected throughout Bali. Because the problems that are not only in Bali, there is the use of technology with the existence of startups in the field of online transportation. This online transportation provider provides various services such as delivery, purchasing food, paying for tickets and others. The existence of online transportation is an alternative for tourists for their mobility, to evaluate the satisfaction of using this transportation, the Fuzzy Servqual method is used. Fuzzy Servqual measures per dimension attribute of service quality so that the accuracy of the data per dimension can be known.
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KUSDIBYO, Lusianus, Wahyu RAFDINAL, Eko SUSANTO, Rina SUPRINA, Ikhsan NENDI, and Abdurokhim ABDUROKHIM. "How Smart Are You at Traveling? Adoption of Smart Tourism Technology in Influencing Visiting Tourism Destinations." Journal of Environmental Management and Tourism 14, no. 4 (June 30, 2023): 2015. http://dx.doi.org/10.14505/jemt.14.4(68).13.

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This study analyses smart tourism technology adoption's role in influencing visiting destinations by providing unity to the technology acceptance model (TAM) mechanism and the model theory of planned behaviour (TPB), using 324 samples of tourists from Indonesia. This study uncovers eight dimensions of innovative tourism technology by applying exploratory factor analysis. A variance-based structural equation model is used to evaluate the model and test hypotheses. This study reveals that the integrated TAM and TPB model can better explain smart tourism technology adoption and visiting tourism destinations. The integrated model is suitable for adopting smart tourism technology, which is the basis for tourist behaviour in tourist destinations. From its finding, this study offers a foundation for formulating an implementation strategy for using appropriate smart tourism technology to attract tourists. By originality, this study describes empirical evidence to promote the values of the smart tourism technology dimensions in enhancing tourist intention to use smart tourism technology and visit tourism destinations.
6

Are, Robert La. "ANALYSIS OF THE EFFECT OF SMART TOURISM TECHNOLOGY AND MEMORABLE TOURIST EXPERIENCE ON TOURIST LOYALTY WITH TOURIST SATISFACTION AS A MEDIATING VARIABLE." International Journal Multidisciplinary Science 3, no. 1 (February 10, 2024): 27–35. http://dx.doi.org/10.56127/ijml.v3i1.1215.

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The involvement of innovative tourism technology in life, especially in tourism activities, plays a vital role in the process. Tourists use smart tourism technology devices to determine the destinations they want to visit. In line with this, tourists who utilize innovative tourism technology will have an impressive travel experience. All experiences tourists gain will later be expressed in images to immortalize their journey or positive comments or comments on innovative tourism technology media. These positive reviews indicate tourist satisfaction, where tourists get more results than expected. Tourists' satisfaction with innovative tourism technology and impressive experiences opens up opportunities for them to consistently use smart tourism technology devices and become more in-depth with information about areas they want to revisit or visit. This research aims to determine the influence of intelligent tourism technology and memorable tourism experiences on tourist loyalty, which is mediated by tourist satisfaction. This research uses a descriptive method with a quantitative approach through questionnaire instruments. The number of respondents used as data sources was 200 using the Probability Sample technique. This research uses Exploratory (Correlational Study), which aims to investigate a phenomenon that occurs or has yet to be explained well before. Data processing in this research used SEM PLS 4.0. The research results show that Smart Tourism Technology has yet to be proven to influence Tourist Satisfaction significantly. In contrast, a Memorable Tourism Experience is proven to influence Tourist Satisfaction significantly, and Tourist Satisfaction significantly influences Tourist Loyalty.
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Marin-Pantelescu, Andreea, Rodica Claudia Popescu, and Mihaela Ștefan Hint. "Opportunities for smart tourism: from human tourist guiding to virtual guiding in Bucharest." Proceedings of the International Conference on Business Excellence 15, no. 1 (December 1, 2021): 620–29. http://dx.doi.org/10.2478/picbe-2021-0058.

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Abstract Tourist destinations are based on new technologies to facilitate access of visitors to tourist attractions. The mobility of the tourists together with the access infrastructure to the tourist objectives is important in the coordination of the tourist flows. More and more self-organized tours will overshadow the travel agencies tours in the demand and preferences of tourists. As technology advances, the curiosity and need of tourists to experience something new develop. The stringent health security requirements in the ‘new normal’ social life during and post-pandemic times enforce radical changes of tourism, among which virtual tourism gains solid grounds. Virtual tours accessed via smartphones have largely replaced the classical guided tours, lately. Our research is aimed at finding new ways to help Bucharest turn into a smart tourism destination. Bucharest is a European capital that needs modernization, innovation, digitalization and greater exposure and promotion internationally. The paper discusses the new trends of smart tourist destinations, the ways and means by which a destination may become smart and attractive for tourists and proposes a virtual signposting for visiting tourist attractions in Bucharest. Through our research we contribute to the intelligent tourism development in Bucharest and we offer ideas for future smart tourism projects.
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Homann Zilli, Bruno, Melise de Lima Pereira, Wellyngton Fernando Leonel de Souza, and Gutemberg Cardoso da Silva. "Smart tourism destinations:." Applied Tourism 8, no. 3 (November 6, 2023): 26–40. http://dx.doi.org/10.14210/at.v8i3.19610.

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By analyzing the tourist demand of destinations and understanding the changes occurring in the tourism sector for various reasons, it becomes possible to elucidate tourists' desires, evaluate their perception regarding the products and services offered, and identify the need for adaptation on the part of business owners and public managers. In this perspective, this study aims to address the following question: how can measurement indicators of tourist experience be used in a research instrument to contribute to the evaluation of tourist demand in the destination of Curitiba, Paraná - Brazil? To answer this, the objectives are as follows: to analyze the demand profile, travel information, and tourist experience in Curitiba, Paraná, Brazil. This research is exploratory and descriptive in nature, employing a quantitative approach. The results demonstrate that comprehending tourists' profiles and evaluating their experience at the destination is crucial for strategic planning within the tourism sector. This enables efforts to be directed toward the formulation of public policies. The study provided pertinent insights into the tourist demand experience in Curitiba, furnishing valuable input for the development of effective strategies within the tourism industry. This enhances the city's tourist offerings and ensures positive visitor experiences.
9

Rahmawati, Esti Dwi, Haris Novy Admadianto, Sarah Fadila, and Shalli Habiibika Baaq. "Smart Tourism Technology Dan Kepuasan Wisatawan Untuk Berkunjung Kembali Di Wisata Heritage Kota Surakarta." MBIA 22, no. 1 (May 14, 2023): 103–12. http://dx.doi.org/10.33557/mbia.v22i1.2163.

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Developing a smart city in Surakarta is to attract domestic and foreign tourists, as well as attract investors to develop infrastructure and open new businesses. The acquisition of foreign exchange is an effort in national development in supporting the national economy, one of which is supported by the tourism sector. This study aims to determine Smart tourism technology on the intention of returning tourists through tourist satisfaction and experiences—direct survey to respondents with quantitative research as the research method. Tourists who visit heritage sites in Surakarta City are the research population. The number of sampling is 200 respondents with a convenience sampling technique. The analytical method used is Structural Equation Modeling using SmartPLS 3.0. The results show that smart tourism technology affects the tourist experience, tourism experience affects tourist satisfaction, tourist satisfaction affects the intention to revisit, and smart tourism technology affects the intention to revisit through tourist experiences and tourist satisfaction in heritage in Surakarta City. Keywords: Smart tourism technology, tourist experience, tourist satisfaction, revisit intention, heritage. Abstrak Pengembangan smart city di Kota Surakarta salah satunya bertujuan untuk menarik wisatawan domestik dan wisatawan mancanegara, serta menarik minat investor dalam pembangunan infrastruktur dan pembukaan bisnis baru. Perolehan devisa negara sebagai upaya dalam pembangunan nasional dalam menyokong perekonomian nasional salah satunya didukung oleh sektor pariwisata. Tujuan penelitian ini untuk mengetahui Smart tourism technology terhadap niat berkunjung kembali wisatawan melalui kepuasaan wisatawan dan pengalaman wisata. survey langsung kepada responden dengan jenis penelitian kuantitatif sebagai metode penelitian ini. Wisatawan yang berkunjung pada wisata heritage di Kota Surakarta adalah populasi penelitian. Jumlah sampel penelitian 200 responden dengan teknik convenience sampling. Metode analisis yang digunakan adalah Structural Equation Modelling menggunakan Smart PLS 3.0. Hasil diperoleh bahwa (1) smart tourism technology berpegaruh terhadap pengalaman wisata, (2) pengalaman wisata berpengaruh terhadap kepuasan wisatawan, (3) kepuasan wisatawan berpengaruh terhadap niat berkunjung kembali dan (4) smart tourism technology berpengaruh terhadap niat berkunjung kembali melalui pengalaman wisata dan kepuasan wisatan di wisata heritage di Kota Surakarta. Kata kunci: Smart tourism technology, Pengalaman Wisata, Kepuasan Wisatawan, Heritage, Niat Berkunjung Kembali
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Hien, Hoang Ngoc, and Pham Huong Trang. "Decoding smart tech's influence on tourist experience quality." Asian Journal of Business Research 14, no. 1 (April 1, 2024): 97–119. http://dx.doi.org/10.14707/ajbr.240167.

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Smart tourism technology has sparked a profound transformation within the tourism sector, notably enhancing the quality of the tourist experience, satisfaction levels, and the inclination to revisit among those exploring Ho Chi Minh City, Vietnam. This research examines the impact of smart tourism technology on these critical aspects and discusses its implications for the city's tourism landscape. A sample of 418 tourists who explored Ho Chi Minh City participated in this study, providing data through a quantitative research approach. The research findings highlight the positive impact of integrating smart tourism technology, including mobile apps, augmented reality, and personalized recommendations, on the tourist experience. These technologies enhance convenience and accessibility, leading to increased satisfaction among tourists. Moreover, smart tourism technology influences tourists' intentions to revisit Ho Chi Minh City, emphasizing the strategic importance of adopting smart tourism technology to enhance destination attractiveness, improve the visitor experience, and encourage repeat visits. Policymakers and tourism stakeholders should consider investing in and implementing these technologies to leverage their potential benefits for the tourism industry.
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Journal articles Dissertations / Theses Books

Dissertations / Theses on the topic "Smart tourisme":

1

Aïdi, Naïma. "Vers un dispositif d'intelligence territoriale pour élucider la signification de la smart destination dans des territoires touristiques en mutation." Electronic Thesis or Diss., Université Gustave Eiffel, 2024. http://www.theses.fr/2024UEFL2008.

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Le tourisme contemporain se situe au coeur d'une période de transitions et de mutations qui est principalement soutenue par deux éléments : la technologie et le développement durable. La croissance des mobilités touristiques, l'incorporation des technologies de l'information et de la communication dans tous les interstices de la chaine touristique et les impératifs écologiques obligent les acteurs à repenser la relation entre les territoires touristiques, les pratiques, la technologie et la préservation de l'environnement. En moins d'une décennie, le concept de la smart destination a fait l'objet d'une production prolifique de travaux, notamment dans la littérature internationale, et entend faire usage de la technologie pour développer des territoires touristiques innovants et durables, bénéficiant à la fois aux touristes et aux résidents. Cette thèse de doctorat vise à mieux comprendre la signification d'une smart destination en questionnant sa capacité à répondre aux problématiques d'un territoire touristique qui est traversé par des mutations technologiques, environnementales et sociétales. Pour y parvenir, nous faisons le choix d'aborder le concept de la smart destination par une approche de l'intelligence territoriale, en proposant un cadre d'analyse structuré à partir des notions d'écosystème, de résilience et de dispositif. Ce cadre d'analyse se traduit par un dispositif d'intelligence territoriale qui donne la possibilité d'effectuer une analyse multi-échelle de la smart destination, pour mettre en lumière sa complexité et son processus de développement. Notre ancrage disciplinaire en sciences de l'information et de la communication nous permet de nous inscrire dans un cadre pluridisciplinaire en mobilisant la théorie des parties prenantes, la théorie de l'acteur-réseau et la théorie systémique des communications afin de décrire, comprendre et expliquer plus finement le développement d'un projet de smart destination, dans le but d'apprécier sa portée innovante et durable au sein d'un territoire touristique. Au regard du développement international de la smart destination, nos trois études de cas menés à Florianópolis (Brésil), Málaga (Espagne) et Nice (France) nous donnent matière pour démontrer que la smart destination constitue un dispositif socio-techno-touristique qui sert davantage à stimuler l'innovation technologique que l'innovation sociale
Contemporary tourism is at the heart of a period of transitions and changes which is mainly supported by two elements: technology and sustainable development. The growth of tourist mobility, the incorporation of information and communication technologies in all interstices of the tourist chain and ecological imperatives force actors to rethink the relationship between tourist territories, practices, technology and preservation of the environment. In less than a decade, the concept of the smart destination has been the subject of a prolific production of work, particularly in international literature, and intends to use technology to develop innovative and sustainable tourist territories, benefiting both tourists and residents. This doctoral thesis aims to better understand the meaning of a smart destination by questioning its ability to respond to the problems of a tourist territory which is crossed by technological, environmental and societal changes. To achieve this, we choose to approach the concept of the smart destination through territorial intelligence, by proposing an analysis framework structured from the notions of ecosystem, resilience and dispositive. This analysis framework results in a territorial intelligence dispositive which makes it possible to carry out a multi-scale analysis of the smart destination, to highlight its complexity and its development process. Our disciplinary anchoring in information and communication sciences allows us to be part of a multidisciplinary framework by mobilizing stakeholder theory, actor-network theory and systemic communications theory in order to describe, understand and explain in more detail the development of a smart destination project, with the aim of assessing its innovative and sustainable scope within a tourist territory. With regard to the international development of the smart destination, our three case studies carried out in Florianópolis (Brazil), Málaga (Spain) and Nice (France) give us material to demonstrate that the smart destination constitutes a socio-techno-tourist dispositive that serves more to stimulate technological innovation than social innovation
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Cavalheiro, Mariana Brandão. "Understanding smart tourism destination: evidence from a smart city project implementation in an international tourism destination." reponame:Repositório Institucional do FGV, 2017. http://hdl.handle.net/10438/19309.

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O rápido aumento da população urbana apresenta novos desafios para a administração de cidades em todo o mundo. No entanto, com a adoção generalizada de tecnologias de informação e comunicação (TIC), um número crescente de iniciativas estão sendo implementadas para aliviar essa tensão ao tentar transformar os centros urbanos em cidades inteligentes. Paralelamente ao conceito de cidades inteligentes, uma variação específica deste conceito emergiu no setor de turismo, cunhado na ideia de destinos turísticos inteligentes (DTI). Com base na experiência de Armação dos Búzios (RJ, Brasil), esta pesquisa explora algumas questões cruciais ao processo de transformação de um destino turístico em inteligente. De fato, os principais destinos turísticos estão implementando cada vez mais as TIC para enriquecer as experiências dos turistas e, como resultado, melhorar a competitividade do destino. Apesar do crescente número de iniciativas de DTI em diferentes países, a literatura existente permanece incipiente sobre esse fenômeno crescente. Assim, o primeiro artigo desta tese propõe um modelo teórico – o Smart Destinantion Development Model - visando indicar um caminho estratégico que um destino turístico deveria seguir para se tornar inteligente. Ao discutir a ideia de DTI, argumentamos que, além de aumentar a competitividade do destino, um projeto de DTI deve basear-se em um paradigma sustentável para criar valor público para a comunidade local. O segundo trabalho, desenvolvido sob a perspectiva da teoria Ator-Rede, está focado em investigar o processo de implementação do projeto de cidade inteligente de Armação dos Búzios, denominado Cidade Inteligente Búzios (CIB). Além disso, essa pesquisa também tentou entender o papel do contexto na implementação de um projeto de cidade inteligente. Nossas descobertas revelam que o projeto da cidade inteligente estudado foi principalmente motivado pela regulação pública e decisões, que caracterizamos como de cima para baixo, praticadas através das interações de seus participantes Após reconhecer o papel dos atores envolvidos no projeto CIB, bem como suas motivações, o terceiro artigo analisou o mesmo projeto usando o modelo SDDM. Desta forma, o artigo III visa investigar se, no processo de implementação do projeto da cidade inteligente, Armação dos Búzios também buscou se tornar um DTI. Nossos resultados mostraram que, apesar das oportunidades que surgiram com a infraestrutura tecnológica trazida pelo projeto da cidade inteligente, o setor de turismo de Armação dos Búzios não conseguiu se tornar mais eficiente. Assim, o último artigo provou que as TIC não irão atuar por si só para melhorar a experiência dos turistas. Na verdade, há uma cadeia de valor turístico muito complexa que precisa ser organizada e envolvida com uma visão estratégica comum, antes que a tecnologia se torne útil para aumentar a competitividade do destino turístico.
The rapid increase in urban population poses significant challenges to the administration of cities throughout the world. However, with the widespread adoption of information and communication technologies (ICT), a growing number of initiatives are being implemented to alleviate such strain by attempting to transform urban centers into Smart Cities. Parallel to the concept of Smart City, a specific variation of this concept is emerging in the Tourism sector, which regards the idea of Smart Tourism Destinations (STD). Drawing upon Armação dos Búzios (RJ, Brazil) experience, this research explores some key issues to be addressed in the process of transforming a tourism destination into a smart one. In fact, mainstream tourism destinations are increasingly implementing ICTs to enrich tourists' experiences and, as a result, improve the competitiveness of the tourism destination. Despite the growing number of STD initiatives in different countries, the extant literature remains silent on this growing phenomenon. As such, the first article of this thesis proposes a theoretical model – The Smart Destination Development Model – aimed at indicating a strategic path that a tourism destination should follow to become a smart one. By discussing the idea of STD, we argue that besides enhancing the destination competitiveness, an STD project should be grounded on a sustainable paradigm in order to create public value for the hosting community. The second paper, developed under the Actor-Network theory perspective, is focused on investigating the implementation process of the smart city project that took place in Armação dos Búzios, named Cidade Inteligente Búzios (CIB). Additionally, this research also attempted to understand the role of context in the implementation of a smart city project. Our findings reveal that the smart city project studied was primarily motivated by public regulation and mainstream decisions we characterized as top-down decisions implemented through interactions of project participants. After acknowledging the role of actors involved the CIB project, as well as their motivations, the third article has studied the same project using the SDDM. In this way, article III aims at investigating if in the process of implementing the smart city project, Armação dos Búzios also sought to become a STD. Our results have shown that, despite the opportunities that emerged with the technological infrastructure brought by the smart city project, the tourism sector of Armação dos Búzios was not able to become more efficient. Thus, the last paper has proven that ICT will not act by itself in improving the tourists’ experience. In fact, there is a very complex touristic value chain that needs to be organized, and be engaged with a common strategic vision, before technology becomes useful to increase the tourism destination competitiveness.
3

Bisetto, Arianna <1995&gt. "Algorithms meet tourism: Tourism 4.0 “Smart Destinations in the land of Venice”." Master's Degree Thesis, Università Ca' Foscari Venezia, 2020. http://hdl.handle.net/10579/17601.

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Il turismo è oggigiorno una delle principali fonti di reddito per molti paesi nel mondo. Mai come oggi le persone hanno facile accesso a tante informazioni; tuttavia, questa opportunità e gli scenari ad essa collegati, sono strettamente dipendente all’uso dei dispositivi mobili. Le nostre città prevedono servizi urbani i cui supporti non sono sostanzialmente cambiati nel corso dell’ultimo secolo: le pensiline delle fermate degli autobus, i pannelli led e la segnaletica delle stazioni metropolitane, le mappe o l’arredo urbanistico; sono solo alcuni esempi dell’obsolescenza diffusa. Il settore turistico richiede una sempre maggiore efficienza dei servizi e la capacità congiunta di fornire un valore aggiunto in ambienti tecnologicamente completi, integrati e altamente dinamici. In questa ottica, fornire un servizio completo e “real time” ai turisti è una risorsa competitiva cruciale, migliorabile sia in ambito locale (dalle diverse destinazioni turistiche), sia in ambito intermediario da chi fornisce il servizio, organizza la vacanza e gestisce varie informazioni attraverso il digitale. Tutto ciò è possibile sfruttando il progresso e traendo vantaggio dal mondo digitale. Sebbene l’utente medio sia capace di adattarsi ai suggerimenti e gestisca autonomamente situazioni contingenti, la mancata organizzazione e la conseguente perdita di tempo nella ricerca delle informazioni, riducono inevitabilmente il grado di soddisfazione generale. È questa una delle principali sfide da intraprendere nel mondo moderno dell’industria turistica; l’intenzione e la volontà di rendere quanto più possibile personalizzata l’esperienza dell’utente al fine di massimizzare la sua soddisfazione. Di regola un cliente insoddisfatto può arrecare molti più danni, anche a livello reputazionale, dei benefici apportati da un cliente soddisfatto. Per evitare questa situazione sgradevole è bene agire focalizzandosi sulle necessità e sulle richieste dell’utente. Le persone necessitano di strumenti capaci di adattarsi a diversi scenari, ai propri comportamenti e abitudini, a interessi, capacità e preferenze; strumenti capaci quindi di fornire le scelte potenzialmente migliori e più personalizzate possibili. L'obiettivo è di creare un sistema di raccomandazione turistica basato sull'ontologia, che offra suggerimenti personalizzati a cittadini e turisti (compresi quelli con “bisogni speciali”), fornisca informazioni sulle località di soggiorno, aggiornamenti in tempo reale di servizi ed attrazioni, e ponga attenzione a fattori come: meteo, l’afflusso di gente, chiusure temporanee o altre misure straordinarie. La piattaforma poggerà su algoritmi, rapportati ad elementi quali la geo localizzazione, il profilo utente, le preferenze dell’utente e le informazioni sensibili al contesto. Lo sviluppo di un tale sistema è volto a stimolare lo sviluppo e l’innovazione delle singole località, definite “smart destinations”; si parlerebbe così di località e destinazioni capaci di conferire un valore aggiunto al sistema, mediante il beneficio delle innovazioni in campo tecnologico quali: Intelligenza Artificiale, Blockchain, realtà aumentata e realtà virtuale. In questo modo è possibile contribuire ad una migliore gestione dell’afflusso dei turisti, eliminando il problema dell’overtourism nelle grandi città o nelle spiagge, focalizzando e massimizzando l’attenzione sull’esperienza del singolo viaggiatore.
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Celen, Mustafa, and Maximiliano Rojas. "Value Creation From User Generated Content for Smart Tourism Destinations." Thesis, Högskolan Dalarna, Mikrodataanalys, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:du-34430.

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This paper aims to show how User Generated Content can create value for Smart Tourism Destinations. Applying the analysis on 5 different cases in the region of Stockholm to derive patterns and opportunities of value creation generated by UGC in tourism. Findings of this paper is also discussed in terms of improving decision making, possibilities of new business models and importance of technological improvements on STD’s. Finally, thoughts on models are presented for researchers and practitioners that might be interested in exploitation of UGC in the context of information-intensive industries and mainly in Tourism.
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Paladini, Sofia <1995&gt. "Torino: da città-fabbrica a smart city. Analisi della candidatura al context European Capital of Smart Tourism." Master's Degree Thesis, Università Ca' Foscari Venezia, 2020. http://hdl.handle.net/10579/17561.

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Negli anni, la città di Torino ha vissuto una profonda trasformazione: da città-fabbrica, incentrata esclusivamente sulla sua industria manifatturiera, è divenuta una smart city, una città intelligente dove gli individui, consapevoli dell’importanza delle nuove tecnologie, modificano il proprio modus vivendi et operandi in base alle nuove richieste della società. Il lavoro si apre con una breve introduzione sull’evoluzione del turismo, a cui segue una descrizione dei nuovi concetti di digital business ecosystem e di smart destination, per poi avviare uno studio approfondito dell’impegno profuso dall’Unione Europea nel settore turistico. A questo proposito, viene preso in considerazione il context European Capital of Smart Tourism, proposto dalla Commissione Europea, dove la città di Torino si candida e risulta tra le dieci finaliste. Il corpo di questo lavoro è focalizzato interamente su Torino, con un’analisi dettagliata delle sue caratteristiche e potenzialità nei settori dell’accessibilità, della sostenibilità, della digitalizzazione e del patrimonio culturale legato alla creatività, i quattro parametri presi in esame dal comitato di valutazione del context. Attraverso lo studio dei tre piani strategici della città, susseguitisi dal 1998, si mette in risalto l’obiettivo primario del capoluogo piemontese: divenire una metropoli entro il 2025. Pertanto, sulla base di tale scopo, viene avviato un paragone con i vincitori del context per proporre nuove best practices da applicare all’interno dell’organizzazione cittadina nel tentativo di ottenere un riconoscimento più ampio a livello europeo. Infine, segue una breve descrizione di quei settori che sono stati messi da parte dal context in esame, per valutare un'eventuale posizione di Torino se le categorie di selezione fossero state diverse.
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Kopyl, Vladyslav, and Владислав Копил. "Development of tourist services in the "smart city": world experience." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/51236.

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1. Smart Cities and Communities Industrial Initiative [Електронний ресурс]. – Режим доступу:http://eurlex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2009:0519:FIN:EN:PDF 2. UNWTO. World Tourism Organization. [Електронний ресурс]. – Режим доступу: http://www2.unwto.org/
One of the most important components of the services sector is the tourism market, among which are distinguished: historical, "green", recreational, entertainment, sports, youth, urban and other types of tourism. In the XXI century, the processes of urbanization are actively spreading. The development of the tourism potential of cities is therefore of great importance to all countries of the world. Let’s note that modern cities of developed countries, including EU countries, are acquired the status of "smart city".
Однією з найважливіших складових сфери послуг є туристичний ринок, серед якого виділяють: історичний, «зелений», рекреаційний, розважальний, спортивний, молодіжний, міський та інші види туризму. У XXI столітті процеси урбанізації активно поширюються. Тому розвиток туристичного потенціалу міст має велике значення для всіх країн світу. Зазначимо, що сучасні міста розвинених країн, зокрема країн ЄС, набувають статусу «розумного міста».
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Polishuk, Natali. "Implementing social media data in algorithms for estimating crowdedness in tourist's attractions." Thesis, Linnéuniversitetet, Institutionen för medieteknik (ME), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-66075.

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Atanga, Barbara Apaalabono. "Assessing the impact of smart tourism on the accessibility of people living with mobility disabilities." Kent State University / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=kent1586688586285019.

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CARAVELLO, Emanuela. "Soluzioni smart per la fruizione del patrimonio culturale in siti UNESCO." Doctoral thesis, Università degli Studi di Palermo, 2022. https://hdl.handle.net/10447/565682.

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Hönninger, Jan. "Smart City concepts and their approach on sustainability, transportation and tourism – Waterborne transportation, an opportunity for sustainability?" Thesis, Umeå universitet, Institutionen för geografi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-182461.

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Due to urbanization and the population of cities producing up to 75% of emission, Smart City concepts, looking at sustainability and more efficiency within the city, with the help of IoT and ICT based technology, are seen as an opportunity to act future-oriented, today. Construction and transportation are seen as the main contributors on the way of change from energy consumption to energy production. Enhancing infrastructure to improve the quality of all sorts of public transportation is thus of utter importance to governance, interested in Smart City concepts. Looking at the literature, waterborne transportation has not received much scientific attention in the context of being implemented into Smart City initiatives. This systematic literature research draws logical conclusions from the researched literature. The research concludes with a research agenda for future research to deepen the knowledge in the explanatory field of waterborne transportation making use of Smart City technologies. The main findings of this thesis are: First, waterborne transportation poses a threat to the environment and impacts sustainability of water bodies, as well as the environment surrounding them. Second, Smart City technologies can successfully be implemented in waterborne transportation when carefully planned. Barriers for the implementation of Smart City concepts can be lack of knowledge, investment, data security and readiness of infrastructure. These can be overcome through the help of collaboration and knowledge sharing among the involved stakeholders. Third, the image of the industry can be shifted, as well as its direct impact and the indirect use of waterborne transportation can be made more sustainable and ecosystem friendly. This transition attracts further customers, who otherwise were not willing to use waterborne transportation. In order to make waterborne transportation more sustainable and part of the Smart City movement, knowledge needs to be deepened and awareness about the topic needs to be spread. Its use of Smart City technologies needs to be further investigated, looking at specific types and tailored solutions for them, as well as how beneficial such an investment can be for governments and companies regarding ecological costs and their image. This thesis mainly aims to help scholars, interested in further research to deepen the knowledge on waterborne transportation in a sustainability context, but also companies and governance, looking to make waterborne transportation more sustainable.
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Books on the topic "Smart tourisme":

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Xiang, Zheng, and Daniel R. Fesenmaier, eds. Analytics in Smart Tourism Design. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-44263-1.

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Montenegro, Carlos, Álvaro Rocha, and Juan Manuel Cueva Lovelle, eds. Management, Tourism and Smart Technologies. Cham: Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-44131-8.

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Montenegro, Carlos, Álvaro Rocha, and Juan Manuel Cueva Lovelle, eds. Management, Tourism and Smart Technologies. Cham: Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-43733-5.

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Pasquinelli, Cecilia, and Mariapina Trunfio. Sustainability-oriented Innovation in Smart Tourism. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-33677-5.

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Navarro-Meneses, Francisco. Managing the Smart Revolution in Tourism Firms. GB: CABI, 2023. http://dx.doi.org/10.1079/9781800620261.0000.

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Rocha, Álvaro, António Abreu, João Vidal de Carvalho, Dália Liberato, Elisa Alén González, and Pedro Liberato, eds. Advances in Tourism, Technology and Smart Systems. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-2024-2.

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Katsoni, Vicky, Amitabh Upadhya, and Anastasia Stratigea, eds. Tourism, Culture and Heritage in a Smart Economy. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-47732-9.

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Katsoni, Vicky, and Marival Segarra-Oña, eds. Smart Tourism as a Driver for Culture and Sustainability. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-03910-3.

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Kontogianni, Aristea, Efthimios Alepis, Maria Virvou, and Constantinos Patsakis. Smart Tourism–The Impact of Artificial Intelligence and Blockchain. Cham: Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-50883-7.

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Katsoni, Vicky, and Ciná van Zyl, eds. Culture and Tourism in a Smart, Globalized, and Sustainable World. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-72469-6.

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Book chapters on the topic "Smart tourisme":

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Magasic, Michelangelo. "Touristic Consumption as “Sitesharing”: Unpacking the Smart Tourism Paradigm from an Internet Studies Perspective." In Information and Communication Technologies in Tourism 2021, 403–12. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_38.

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AbstractThis paper presents a conceptual framework “sitesharing” for understanding touristic consumption within the smart tourism paradigm. Smart tourism considers the use of ICTs as beneficial and essential to the future of tourism. However, the integration of technological intermediaries with the sphere of tourism bears investigation in terms of the wider effects on tourism processes. Taking an interdisciplinary stance, the paper utilizes an internet studies perspective in order to examine the political, social, and cultural implications of the integration of ICTs within tourism. Through the exploration of three key metaphors drawn from across the fields of study: performance, place, and sharing; the paper considers how ICTs influence tourists’ consumption, telling, and experiencing of tourism. The framework of sitesharing argues that sharing, rather than seeing, becomes the requisite practice of tourists with concomitant changes in the form of tourist practice and the shape of tourist places. From the discussion, four emergent dimensions of sitesharing are presented with the intention of informing future tourism research.
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Sowmya, M. R., Shashi Prakash, Shubham K. Singh, Sushent Maloo, and Sachindra Yadav. "Smart Tourist Guide (Touristo)." In Emerging Research in Computing, Information, Communication and Applications, 299–312. Singapore: Springer Singapore, 2019. http://dx.doi.org/10.1007/978-981-13-6001-5_23.

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Chung, Namho, Hyunae Lee, Juyeon Ham, and Chulmo Koo. "Smart Tourism Cities’ Competitiveness Index: A Conceptual Model." In Information and Communication Technologies in Tourism 2021, 433–38. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_42.

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AbstractAs smart tourism cities are becoming a blur boundary between residents and tourists at a spatial place (e.g., urban city or destination), innovation and technologies should be integrated with tourism applications and urban infrastructure. The idea of smart tourism cities is generated as incorporating tourism business or tourism context into everyday life, opening up opportunities in daily life and travel. We need to explore a possible concept of smart tourism cities and how urban cities can play a role of the duality emphasizing on the blurring boundaries and allowing both residents and travelers to co-create the value of the urban cities’ competitiveness name as ‘smart tourism cities.’ This study aims to develop a competitiveness evaluation index for sustaining urban cities through tourism.
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Idris, Idris, Heri Pratikto, and Aulia Herdiani. "Halal Tourism Map: A Smart Application for Smart Tourists." In Proceeding of the 3rd International Conference on Social Knowledge Sciences and Education (ICSKSE) 2023"Change and Continuity in Southeast Asia", 272–88. Paris: Atlantis Press SARL, 2023. http://dx.doi.org/10.2991/978-2-38476-168-5_25.

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Jiang, Changjun, and Zhong Li. "Smart Tourism." In Mobile Information Service for Networks, 163–206. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-4569-6_7.

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Zhang, Lingyun, and Jingjing Yang. "Smart tourism." In Encyclopedia of Tourism, 862–63. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-01384-8_175.

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Zhang, Lingyun, and Jingjing Yang. "Smart tourism." In Encyclopedia of Tourism, 1–2. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-01669-6_175-1.

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Sultana, Saira. "Smart Tourism." In Entrepreneurial Innovation in the International Business of Tourism, 106–28. London: Routledge, 2024. http://dx.doi.org/10.4324/9781003369967-9.

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Coroș, Monica Maria, Delia Popescu, Iuliana Pop, and Georgică Gheorghe. "Smart City, Smart Tourism." In Remodelling Businesses for Sustainable Development, 167–88. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-19656-0_12.

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Effendi, Muhammad Irhas, Sri Dwi Ari Ambarwati, and Sri Tuntung Pandangwati. "Smart Technology Boosts Tourist Satisfaction in Yogyakarta Smart Tourism Destination." In Advances in Social Science, Education and Humanities Research, 495–504. Paris: Atlantis Press SARL, 2023. http://dx.doi.org/10.2991/978-2-38476-048-0_52.

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Conference papers on the topic "Smart tourisme":

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Cimbaljević, Marija, Vanja Pavluković, Tatjana Pivac, and Sanja Kovačić. "IS TOURISM DESTINATION MANAGEMENT IN SERBIA ALIGNED WITH THE PRINCIPLES OF SMART TOURIST DESTINATIONS?" In Tourism in Southern and Eastern Europe 2023: Engagement & Empowerment: A Path Toward Sustainable Tourism. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/tosee.07.2.

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Purpose – The aim of this paper is to identify tourists' satisfaction with ICT performance in two tourist destinations in Serbia. In addition, one of the goals of the research is to determine the weaknesses and strengths of the tourist offer at the destinations, in order to choose an adequate tourism development strategy in the future to improve the competitiveness of the tourist offer in Serbia and possibly find patterns of development between different destinations. Methodology – Measuring the importance and satisfaction with the performance of smart technologies was carried out in two destinations, Novi Sad and Vrnjačka Banja (Serbia). IPA analysis was used to assess the importance and performance of 38 attributes related to ICT in the selected destinations. Exploratory factor analysis was used to identify groups of smart technologies that tourists consider when evaluating smart tourist destinations. Findings – When examining individual components, the ICT tourism offer in Novi Sad and Vrnjačka Banja are evaluated as fairly low. The results of the analysis showed that Novi Sad, is a more competitive destination than Vrnjačka Banja in terms of the deployment of smart technologies. Contribution – The analysis of weaknesses and strengths can be particularly insightful in revealing what is prioritized more and what is viewed as less crucially, for the overall experience and satisfaction of tourists in order to improve the tourist experience. The results of this research provide practical knowledge for DMOs and tourism companies, to understand the benefits of smart tourism as an important direction in improving the competitiveness of a tourist destination.
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Mohamed Sofian, Izza Nazura, Siti Falindah Padlee, and Noor Zatul Iffah Hussin. "TOURISTS SATISFACTION TOWARDS SMART TOURISM SERVICES IN MALAYSIA." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.008.

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Smart tourism projects are already underway across the globe including Tourism Malaysia. In 2018, Tourism Malaysia has launched the Malaysia Smart Tourism 4.0 initiative to take the industry to the next level by capitalizing on the new opportunities of the digital age. Despite the increase in the number of studies on customer satisfaction towards smart tourism services, only a limited number of studies were carried out in Malaysia. Therefore, this research proposes to obtain a better overview of this issue from a Malaysian perspective. The main objective of this study is to analyse the relationship between smart tourism technology attributes, tourist service satisfaction levels and to assess the relationship between the levels of tourist service satisfaction and the intention to use new technology. This study was also carried out to examine the moderating effect of trust on the relationship between smart tourism technology. This study will use a structural equation method to find the relationship between the smart tourism technology attributes of trust, service satisfaction, and the intention to use. This study employs a quantitative method of analysis with a questionnaire that were distributed to Malaysian tourists online. The sample size was selected based on the sample size table used by Krejcie & Morgan (1970). The study expects to find that smart tourism technology attributes are significantly associated with service satisfaction levels, and this it will have a positive effect on the intention to use. Meanwhile, the trust factor will be positively associated with service satisfaction.
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Rafailova, Genka, and Antonio Hadzhikolev. "ASSESSMENT OF SMART EXPERIENCE OF TOURISTS AND LOCAL CITIZENS IN TOURIST DESTINATION." In TOURISM AND CONNECTIVITY 2020. University publishing house "Science and Economics", University of Economics - Varna, 2020. http://dx.doi.org/10.36997/tc2020.563.

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The concept of smart city is used for development of smart destination with purpose of achieving competitive advantages and enhancing the quality of experience for tourists and quality of life for local citizens. There are wide accepted characteristics of smart tourist destination such as built smart infrastructure, smart technologies application as well as criteria for defining smartness of destination as digitalization, accessibility and mobility. But the main focus of development of smart destination is the creation of smart experience and smart business environment. That stresses the importance of assessment of how tourists and local citizens appreciate their experience. The aim of this paper is to present a model for study and assessment of smart experience of tourists and local citizens in tourist destination. The model is applied in tourist destination Varna. Results of conducted research of tourists and local citizens' view and acceptance, based on their experience, are presented.
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Blešić, Ivana, Tatjana Pivac, and Maja Lena Lopatny. "USING ANALYTIC HIERARCHY PROCESS (AHP) FOR TOURIST DESTINATION CHOICE: A CASE STUDY OF CROATIA." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.7.

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Purpose – Understanding how and why people travel, decide and select a specific place, and what they expect from their destination to meet their actual needs is also a highly important topic. The goal of this article is to investigate the elements that influence Serbian visitors' decision to visit Croatia (Cratian coastline) as a destination. The most important characteristics, components, and types of tourism destinations are analysed. The definition of consumer behavior is explained, as well as the idiosyncrasies of the decision-making process. The most important internal and environmental elements that influence tourist decision-making are summarized. An examination of the cultural, societal, and personal psychological aspects that influence decision-making of Serbian tourists to travel to Croatian cost with different attributes like see, cultural and natural attractions, image, price, human resources is done. Methodology – As a result, the decision-making process is extremely difficult, particularly when determining which factors are more significant than others. The Analytical Hierarchical Process (AHP) method, which has a strong mathematical foundation, could be used to find a good solution to this problem. The Analytical-hierarchy process (AHP) is a systematic way to solving complicated problems that leverages hierarchical structures by generating priorities for various options decided by decision makers. AHP can aid tourism decision-making by examining a large number of decision factors (e.g., factors influencing destination choice, motives for visiting a place, hotel site selection, tourist indicators) and measuring the relevance of each component impacting the decision. The questionnaire used for this manuscript was taken from the paper Blešić et al. (2018). The questionnaire consist of five factors that include 22 items. Findings – Destination amenities, tourism infrastructure, cultural attractions, human resources, price, environmental features are the importnant attributes for choosing Croatian coast as tourism destination. Contribution – this study makes a valuable contribution by highlighting tourists’ motives for visiting coastline destinations in Croatia. Finally, understanding the motivations and preferences of tourists is critical to realizing the full potential of tourism. Consumer behavior research is crucial for tourism sector stakeholders because it can provide important insights into who the tourist is and how stakeholders (travel agencies, hotels, restaurants, food producers, cultural organizations, and so on) can target and develop markets successfully. This research will help researchers better understand what inspires Serbian tourists to visit a Croatian coastal location. The findings will indicate the most common travel motivations that lead Serbian travelers to choose Croatia as their vacation location.
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Čuić Tanković, Ana, Jelena Kapeš, and Valentina Kraljić. "IMPORTANCE OF SOFT SKILLS AND COMMUNICATION SKILLS IN TOURISM: VIEWPOINT FROM TOURISTS AND FUTURE TOURISM EMPLOYEES." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.12.

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Purpose – Besides possessing professional knowledge, tourism service providers need to have expressed communication skills and soft skills in order to offer a better tourism service. In this paper, the tourism employees' set of soft and communication skills is analysed and compared from two different points of view: tourists on the one hand and future tourism professionals, i.e., tourism students, on the other. Therefore, the main purpose of this study is to analyse the importance and differences in the perception of soft skills and communication skills in the tourism and hospitality sector from these two standpoints. Methodology – Two structured questionnaires were used to collect primary data: the first questionnaire aimed at examining the tourists' attitudes regarding the importance of soft and communication skills (N=431), and the second one, at analysing the importance of soft and communication skills from the perspective of future tourism professionals (N=404). The research results are presented using descriptive statistics, the t-test, and the Mann-Whitney U test. Findings – The results indicate that both groups are aware of the importance of communication and soft skills. The statistically significant differences between the tourist sample and the future tourism professional sample were found for all items of the Soft skills factor, with the exception of the items Demonstrating respect, Integrity, and Responsibility. Both samples show similarities with regard to all kinds of Communication skills. Statistically significant differences in the perception of all five Communication skills items from tourists' and future tourism professionals' perspectives were found. Contribution – The paper contributes to the theory by systematizing and analysing the literature and conceptualizing the soft skills and communication skills up to date. Its empirical contribution derives from the examination of data related to the tourist sample and the future tourism employee sample. This different point of view contributes to filling the research gap and opens new future research directions. By examining the most important soft skills and communication skills from these two perspectives, this study provides a practical implication for tourism educators and hospitality managers, revealing the communication skills and soft skills that require further development.
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DE-PABLOS-HEREDERO, Carmen, and Miguel BLANCO-CALLEJO. "The Smart Tourist Spanish Destination Program Critical Success Factors." In ISSUES OF HOUSING, PLANNING, AND RESILIENT DEVELOPMENT OF THE TERRITORY Towards Euro-Mediterranean Perspectives. POLIS PRESS, 2023. http://dx.doi.org/10.37199/c41000124.

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Smart Tourist Destinations (STD) are innovative tourist destinations highly enabled by technolog- ical infrastructures, aimed to assure the sustainable development of tourism, allowing full acces- sibility, and making easier for visitors to interact with elements in destination. Literature review evidence shows how these destinations apart from increasing the quality of tourists’ experiences at destinations, improve the quality of life among residents. In the last decade, a great investment has been done in the creation and maintenance of STD. Spain is the second world power in tour- ism, and it has recently put into action the STD Program. This program is oriented to develop a management model of tourism that includes different dimensions: governance, innovation, tech- nology, sustainability, and accessibility oriented to create and preserve STD. It is supported by a method concerned with providing recommendations, action plans and a system to monitor final outcomes. In this paper, the Spanish STD Program is described, and a case of success is presented, focusing on the main benefits of the method such as the fact that it is a powerful tool to prioritize some innovative actions, the achievement of greater competitiveness because of a rational use of tourism resources, the improvement in the quality of stay of visitors and the increase in terms of residents’ quality of life. Long term positive impacts in the environmental areas are also analysed from a sustainable perspective.
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Cegur Radović, Tihana, Dina Lončarić, and Josipa Cvelić Bonifačić. "CAMPING TOURISM EXPERIENCE, SATISFACTION AND LOYALTY: AN EMPIRICAL STUDY FROM CROATIA." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.54.

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Purpose – The purpose of this paper is to determine the impact of different dimensions of the camping tourism experience on satisfaction and loyalty. To achieve the purpose of this research, it was necessary to adjust and validate the measurement scale of the tourism experience in campsites. Furthermore, the goal was to investigate the relationship between camping tourists’ satisfaction and their loyalty to the camp. Methodology – An analysis of the recent literature on the topic of tourism experience and camping tourism was performed. Empirical research was conducted on a convenience sample of 143 visitors to campsites. Descriptive and multivariate statistics were used in the data analysis. Reliability analysis and exploratory factor analysis were applied. Hypotheses were tested using multiple regression analysis. Data analysis was performed using the software package IBM SPSS Statistic Version 26. Findings – The results of empirical research show that of the four extracted dimensions of the camping tourism experience, three have a positive and significant impact on tourist satisfaction and loyalty. These are education, escapism and aesthetics, while entertainment has no significant impact. Contribution – This research represents a starting point for further research about the camping tourism experience. The scale for measuring the camping tourism experience was validated and can be used in further research. Also, the results can help managers to develop marketing strategies and tactics, as the determinants of the tourism experience of camping tourists have been established.
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Garcês, Soraia, Margarida Pocinho, and Saúl Neves de Jesus. "BACK TO BASICS: EXPERIENCING A DESTINATION THROUGH GASTRONOMY - THE CASE OF MADEIRA ISLAND." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.20.

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Purpose – This study aims to explore gastronomy tourists' wellbeing in Madeira Island, Portugal, particularly those who acknowledged this activity as the experience they most enjoyed. Methodology – Data was retrieved in 2019, and it is part of the "Wellbeing Tourists Project" developed in Madeira Island. From a preliminary sample of 475 tourists, 52 considered gastronomy their most enjoyed experience, composing this subset of participants the sample for the current study. Data collection occurred in-person (before the pandemic) and online. Tourists filled the Tourism Wellbeing Scale, which evaluates tourism experiences through positive Psychology variables [wellbeing (positive emotions, engagement, relationships, meaning, and accomplishment), creativity, optimism, and spirituality]. Findings – Tourists from England/UK, Czech Republic and Portugal (mainland) considered gastronomy their top choice. Findings showed that a gastronomy tourist in Madeira is someone who first looks to have fun, acknowledges the experience as unique/original, and enjoys engaging with the local community. Logistic regression showed that the estimated odds ratio favoured an increase of nearly 53% for the Gastronomy experience every one unit increase of the Meaning variable. Contribution – Madeira has a unique cuisine with unique flavours, which can be an essential attraction factor for this destination, but it is considered a complementary product. This study highlights that gastronomy should be considered a potential to promote the Island tourism and that it can also be an essential factor to promote wellbeing and Madeira food heritage.
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Božović, Tamara, Jovana Miljković, and Karmen Mikulić. "GOALS AND OUTCOMES OF SLOW TOURISM: CASE STUDY OF VOJVODINA PROVINCE." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.9.

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Purpose – Numerous new forms aimed at meeting the sophisticated needs of modern consumers characterize tourism, as one of the fastest growing sectors in the world. In such conditions, the concept of slow tourism gained importance accompanied with a strong need to slow down the pace of life. The aim of this paper is, in addition to explaining this phenomenon, to examine the manner of travel when visiting slow destinations in the autonomous province of Vojvodina, as well as to determine the goals and outcomes of tourist visits. Methodology – For the purposes of the research, authors form list of goals, outcomes and mode of travel. The list of goals and outcomes expected after the trip in the questionnaire was taken and adjusted to the scale applied by the authors Oh, Assaf and Baloglu (2016), while authors introduced some question to the last segment of questions about the mode of travel. Findings – Based on the results, it is concluded that the ways of travel of slow tourists are largely related to the goals and outcomes of tourists who visited Vojvodina, and all tourists included in this study are highly satisfied with Vojvodina as a slow destination. Contribution – The contribution of this study is reflected in the fact that slow tourism has not been sufficiently researched in Vojvodina, and this study is significant because it initiated research on this topic, which can be a great potential of this region.
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Zadel, Zrinka, Nikolina Šerić Honović, and Damir Magaš. "THE IMPACT OF THE COVID-19 PANDEMIC ON THE USE OF MOBILE APPLICATIONS BY THE LOCAL POPULATION IN THE SMART TOURISM DESTINATION." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.53.

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Purpose – During the COVID-19 pandemic, the ways of using technology have expanded, i.e. more and more residents in their area have been using the advantages of technology development for satisfying their everyday needs. The purpose of this paper is to determine the impact of the COVID-19 pandemic on the use of mobile applications by the local population in Rijeka as a smart tourism destination. Methodology – The research will be conducted in the form of a structural questionnaire among the local population of the city of Rijeka. The extent to which the local population has been using smart technology in Rijeka before and during the pandemic will be explored. The descriptive statistics and t-test will be used to analyse the research results. Findings – The paper will determine the importance of smart technology for both locals and tourists. The analysis of the research results will define which smart technologies in the pandemic conditions make it easier for the local population to fulfil their everyday obligations, and therefore also for tourists who mainly arrive to satisfy their basic life needs. Contribution – The obtained research results will be of use to the destination management when designing the tourism product of the destination because the research will provide the information on which smart technologies are necessary to be developed in order to meet the basic needs of tourists in a destination which is safe and easy to "consume". Today, the decision to travel is primarily influenced by the protection of tourists’ health in a destination

Reports on the topic "Smart tourisme":

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Weltman, Trevor, Angelo Sciacca, Yeong-Hyeon Hwang, and Steven Schipani. Smart Tourism Ecosystem Development Readiness in Southeast Asia. Asian Development Bank, April 2024. http://dx.doi.org/10.22617/brf240230-2.

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This brief tracks how Southeast Asian countries are using smart technologies to make their tourism sectors more competitive, inclusive, and sustainable, and outlines the complex financing and infrastructure challenges they face. The brief shows how integrated technology can be harnessed by the tourism sector for uses from e-visas to smart waste management and cashless payments, benefiting businesses, consumers, and destinations alike. With Thailand topping its smart tourism readiness table, the brief explains how countries should look to narrow the digital divide, tweak policies, and pull in private sector financing to provide tourists the convenient digital solutions they increasingly expect.
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Baldessari, Gianni, Oliver Bender, Domenico Branca, Luigi Crema, Anna Giorgi, Nina Janša, Janez Janša, Marie-Eve Reinert, and Jelena Vidović. Smart Altitude. Edited by Annemarie Polderman, Andreas Haller, Chiara Pellegrini, Diego Viesi, Xavier Tabin, Chiara Cervigni, Stefano Sala, et al. Verlag der Österreichischen Akademie der Wissenschaften, March 2021. http://dx.doi.org/10.1553/smart-altitude.

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This final report summarizes the outcomes of the Smart Altitude project. The Smart Altitude project ran from June 2018 to April 2021 and was carried out by ten partners from six different countries in the Alpine Space (Austria, France, Italy, Germany, Slovenia, and Switzerland). The project was co-financed by the European Union via Interreg Alpine Space. The aim of the project was to enable and accelerate the implementation of low-carbon policies in winter tourism regions by demonstrating the efficiency of a step-by-step decision support tool for energy transition in four Living Labs. The project targeted policymakers, ski resort operators, investors, tourism, and entrepreneurship organizations. The Smart Altitude approach was designed to ensure suitability across the Alpine Space, thereby fostering its replication and uptake in other winter tourism regions and thus increasing the resilience of mountain areas.
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Pollock, Wilson. Pivot the Future Makers: Building our People and Places. Edited by Musheer O. Kamau, Sasha Baxter, and Golda Kezia Lee Bruce. Inter-American Development Bank, April 2021. http://dx.doi.org/10.18235/0003188.

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Pivot is a movement of radical ideas for the Caribbean of the future. In 2020, the IDB and its partners (Caribbean Climate Smart-Accelerator (CCSA), Destination Experience (DE), and Singularity University) launched The Pivot Movement and asked the people of the Caribbean to think of big ideas to transform the region. A small group came together at The Pivot Event to design 9 moonshots for electric vehicles, digital transformation and tourism. Pivot: The Future Makers is a comic book produced by the Pivot partners and illustrated by Caribbean artists. In it, the 9 moonshots have been developed into fictional stories as a simple and powerful means of conveying possible, probable futures, to help us visualize the Caribbean in 2040.
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de las Heras-Pedrosa, Carlos, Carmen Jambrino-Maldonado, Patricia Iglesias-Sánchez, and Jairo Lugo-Ocando. Importancia de las relaciones con los públicos en la reputación en un destino turístico inteligente. Propuesta de un modelo sostenible / Importance of public relations for the reputation in a Smart Tourist Destination. A proposal of a sustainable model. Revista Internacional de Relaciones Públicas, June 2019. http://dx.doi.org/10.5783/rirp-17-2019-07-117-138.

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Perrels, Adriaan, and Kaisa Juhanko. Socio-economic Benefits of the EPS Sterna constellation at high latitudes. Finnish Meteorological Institute, 2023. http://dx.doi.org/10.35614/isbn.9789523361836.

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This report presents a combined meteorological and economic study commissioned by EUMETSAT as part of the planning trajectory for the EPS-Sterna polar-orbiting satellite constellation. The focus of the study is on the foreseeable effects of EPS Sterna on meteorological forecasts and the resulting socioeconomic benefits, particularly regarding application at high latitudes, with emphasis on the Nordic countries. The study has an explorative character, hence the quantified estimates of benefits only indicate orders of magnitude for selected sectors. A more comprehensive assessment of expected benefits would necessitate a larger study. The report focuses on sectors for which significant benefits were expected, being civil aviation in Nordic countries (excluding Iceland) and wind turbine-based electricity production in the Nordpool area. For civil aviation, increased precision in forecasting winterly precipitation enhances preparedness on airports, thereby reducing weather-related delays. The potential annual benefit for the aviation sector in the Nordic countries is estimated at approximately €5 million, with an additional €1 million in avoided travel time loss. The upscaled effect for aviation in Europe is estimated at around €15 million per year. In wind power production, timely identification of probable formation of ice and snow on turbine blades benefits the Nordic power market through smoother operations and cost savings. The expected annual benefits for society are approximately €15 million, growing to €27 million when considering growth in electricity use. Applying a satellite constellation lifetime of 12 years (2029–2040), the estimated cumulative benefits range from €240 million (using base year levels without expansion) to €495 million (using maximum values per sector). No discounting of benefits nor costs has been applied. Other sectors with potential benefits include construction, tourism, urban operational management, and more. A coarse assessment for the Finnish building sector suggests expected annual benefits of about €1 million. The study notes that EPS Sterna's forecast improvements may lead to the development of new smart services, influencing property management and generating economic effects. Realizing the benefit potential of EPS Sterna data requires dedicated weather service development and improved data integration with non-meteorological data. The report recommends establishing a repository of cost-benefit analysis (CBA) data and results to facilitate future evaluations of satellite constellations.
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Promoting Smart Tourism in Asia and the Pacific through Digital Cooperation. Manila, Philippines: Asian Development Bank, November 2023. http://dx.doi.org/10.22617/tcs230494-2.

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