Academic literature on the topic 'Smart cruise tourism'

In the past few years, the Smart Cities concept has become one of the main driving forces for the urban transition towards a low carbon environment, sustainable economy, and mobility. Tourism, as one of the fastest growing industries, is also an important generator of carbon emissions; therefore, the recently emerging sustainable tourism concept is envisioned as an important part of the Smart Cities paradigm. Within this context, the Internet-of-Things (IoT) concept is the key technological point for the development of smart urban environments through the use of aggregated data, integrated in a single decisional platform. This paper performs the first analysis on the feasibility of the use of an IoT approach and proposes a specific architecture for a sustainable tourism application. The architecture is tailored for the optimisation of the movement of cruise ship tourists in the city of Cagliari (Italy), by taking into consideration factors such as transport information and queue waiting times. A first set of simulations is performed using 67-point of interest, real transportation data, and an optimisation algorithm.

The international tourism competition poses new challenges to the cruise sector, such as the achievement of the tourists’ satisfaction and the increase in on board comfort. Moreover, the growing sophistication of tourists’ needs leads to a more user-centric touristic offer. Consequently, a personalized cabin environment, which fits the users’ activities and their characteristics, could be a plus value during the cruise vacation. These topics, however, are strictly connected with the diffusion of digital technologies and dynamics, which represent the tools to achieve the goal of a customized on-cruise experience. This paper presents E-Cabin, a novel Internet of Things (IoT) framework architecture that has at its core a reasoning system tuned on data gathered from the environment and from each specific passenger and the activities he/she performs. The framework leverages on knowledge representation with ontologies and consists of a publisher–subscriber communication framework that allows all of the IoT applications to use the reasoner and the provided ontologies. The paper demonstrates the proposed system in a demo cruise cabin where, by using the E-Cabin application, it is possible to set various atmospheres based on the users and activities occurring in the cabin.

A cruise ship is a concentrate of technologies aimed at providing passengers with the best leisure experience. As tourism in the cruise sector increases, ship owners turned their attention towards novel Internet of things solutions able, from one hand, to provide passengers with personalized and comfortable new services and, from the other hand, to enable energy saving behaviors and a smart management of the vessel equipment. This paper introduces the E-Cabin system, a software architecture that leverages sensor networks and reasoning techniques and allows a customized cabin indoor comfort. The E-Cabin architecture is scalable and easily extendible; sensor networks can be added or removed, rules can be added to/changed in the reasoner software, and new services can be supported based on the analysis of the collected data, without altering the system architecture. The system also allows the ship manager to monitor each cabin status though a simple and intuitive dashboard, thus providing useful insights enabling a smart scheduling of maintenance activities, energy saving, and security issues detection. This work delves into the E-Cabin’s system architecture and provides some usability tests to measure the dashboard’s efficacy.

Este estudio se sitúa en la literatura sobre la industria de cruceros atendiendo al fenó¬meno waterfront y al desarrollo de una nueva interfaz crucero-ciudad promovida por el turismo de cruceros. Se parte de una hipótesis, el desarrollo de una nueva época del water¬front con la implicación del turismo de cruceros, que incide tanto en el waterfront como en el puerto, bajo el desarrollo de una nueva imagen como puerta de entrada a la ciudad, y la ciudad mediterránea, principalmente su casco histórico, al ser el área cultural atrayente, que forman parte de las intervenciones en la búsqueda de la relación puerto-ciudad. En este sen¬tido, se ponen de manifiesto los impactos positivos y negativos que trae consigo este tipo de turismo, tras estudiar diferentes casos de ciudades portuarias mediterráneas y se concluye, con la propuesta de una integración a través del desarrollo de un Smart Cruise Port en un Smart Destination, que beneficiaría la interrelación crucero-ciudad.

PurposeThe maritime port in Guadeloupe, a French island in the Lesser Antilles, is set to be transformed into a major logistics hub catering to the Greater Caribbean and the Lesser Antilles. The increase in shipping generated by expansion of the Panama Canal and the development of the cruise industry are the two main factors which contributed to the shift in the Island's policy that aims to capitalise on the increase in the expected shipping traffic in the region. This article examines various areas and policies which have been implemented so far by the Port of Guadeloupe and considers the innovative ways used to achieve its objectives and raises the question as to whether the Guadeloupian development in the logistics area is likely to be a force to be reckoned with in the Caribbean region.Design/methodology/approachThe approach employed involves the analysis of material extracted from published articles and information from periodic progress reports obtained from the Port of Guadeloupe.FindingsThe study showed that the Port of Guadeloupe had implemented various changes to achieve its objectives of becoming a major logistics hub in the region and “the smart port” of the Caribbean, which is likely to represent a challenge to Jamaica's aspiration to be the major port in the Caribbean.Research limitations/implicationsMuch of the published information accessed on the Guadeloupian Port and elsewhere is written in French, which could limit access to English speakers in conducting related research.Practical implicationsRapid logistic port development is taking place in the shipping arena in the French-speaking Caribbean and the Guadeloupian logistic hub's aim to be the number one “smart port” in the region could be realised sooner than expected.Social implicationsIf the Port of Guadeloupe achieves its objectives, it could impact on jobs in the shipping industry in the English-speaking Caribbean and affect people's standard of living.Originality/valueThe question as to whether the Port of Guadeloupe is a threat to other Caribbean ports has not yet been explored and the findings of this investigation would be useful to other port authorities.

ABSTRAKDewasa ini kesadaran diri untuk menjaga kesehatan dan kecantikan kulit semakin meningkat. Hal tersebut menyebabkan kosmetik menjadi salah satu produk yang dibutuhkan oleh masyarakat luas dan telah menjadi tren. Experiential quality merupakan faktor penting untuk menciptakan experiential value yang baik. Apabila kedua hal tersebut dirasa baik oleh pelanggan, maka akan timbul niat membeli ulang dan merekomendasikan produk tersebut kepada orang lain. Tujuan dilakukan penelitian ini adalah untuk mengetahui bagaimana pengaruh experiential quality pada behavioral intention dengan experiential value sebagai variabel intervening pada kosmetik halal Golden Viera. Penelitian menggunakan metode kuantitatif dan data yang digunakan dalam penelitian diperoleh dengan cara membagikan kuesioner dengan skala Likert. Teknik purposive sampling digunakan untuk proses pengambilan sampel dengan jumlah sampel sebanyak 50 orang. Kriteria sampel untuk penelitian ini adalah Muslimah yang pernah membeli produk Golden Viera dan pernah menggunakan produk Golden Viera minimal 30 hari berturut-turut. Teknik analisis data menggunakan path analysis. Hasil penelitian ini menunjukkan bahwa experiential quality berpengaruh positif dan signifikan terhadap experiential value dan behavioral intention dan experiential value berpengaruh positif dan signifikan terhadap behavioral intention.Kata Kunci: Experiential Quality, Experiential Value, Behavioral Intention, Kosmetik Halal. ABSTRACTNowadays self-awareness to maintain skin health and beauty is increasing. This causes cosmetics to become one of the products needed by the wider community and has become a trend. Experiential quality is an important factor to create good experiential value. If both of these things are considered good by the customer, then there will be an intention to repurchase and recommend the product to others. The purpose of this study was to find out how the effect of experiential quality on behavioral intention with experiential value as an intervening variable in Golden Viera halal cosmetics. The study used quantitative methods and the data used in the study were obtained by distributing questionnaires with a Likert scale. Purposive sampling technique was used for the sampling process with a total sample of 50 people. The sample criteria for this study were Muslim women who had purchased Golden Viera products and had used Golden Viera products for at least 30 consecutive days. The data analysis technique used path analysis. The results of this study indicate that experiential quality has a positive and significant effect on experiential value and behavioral intention and experiential value has a positive and significant effect on behavioral intention.Keywords: Experiential Quality, Experiential Value, Behavioral Intention, Halal Cosmetics. DAFTAR PUSTAKAAhyar, H., Maret, U. S., Andriani, H., Sukmana, D. J., Mada, U. G., Hardani, S.Pd., M. S., Nur Hikmatul Auliya, G. C. B., Helmina Andriani, M. S., Fardani, R. A., Ustiawaty, J., Utami, E. F., Sukmana, D. J., & Istiqomah, R. R. (2020). Buku metode penelitian kualitatif & kuantitatif. Yogyakarta: CV. Pustaka Ilmu Group.Rai, A. K., & Medha, S. (2013). The antecedents of customer loyalty: An empirical investigation in life insurance context. Journal of Competitiveness, 5(2), 139-163.BPOM. (2015). Peraturan badan pengawas obat dan makanan nomor 19 Tahun 2015 tentang persyaratan teknis kosmetika. Jakarta: BPOM.Choi, E.J., and Kim, S.-H. (2013). The study of the impact of perceived quality and value of social enterprises on customer satisfaction and re-purchase intention. International Journal of Smart Home, 7(1), 239-252.Golden Viera. (2020). Retrieved from https://www.instagram.com/goldenviera/?hl=idKementerian Agama RI. (2021). Al-Qur'an. Retrieved from https://quran.kemenag.go.id/Komite Nasional Keuangan Syariah. (2018). Masterplan Ekonomi Syariah Indonesia 2019-2024. Jakarta: Kementerian Perencanaan Pembangunan Nasional/Badan Perencanaan Pembangunan Nasional.Kotler, P., & Keller, K. L. (2016). Marketing management. USA: Pearson Education.Kuo, Y.F., Wu, C.M., & Deng, W.J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services. Computers in Human Behavior, 25(4), 887-896. doi:10.1016/j.chb.2009.03.003.Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846-869.Lupiyoadi, R., & Ikhsan, R.B. (2015). Praktikum metode riset bisnis. Jakarta: Salemba Empat.Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment. Journal of Retailing, 1(77), 39-56.Othman, Z., Zahari, M. S. M., & Radzi, S. M. (2013). Customer behavioral intention: Influence of service delivery failures and service recovery in Malay restaurants. Procedia-Social and Behavioral Sciences, 105, 115-121.Petrick, J. F. (2004). The roles of quality, value, and satisfaction in predicting cruise passengers' behavioral intentions. Journal of Travel Research, 42(4), 397-407.Sarwono, J. (2011). Get to know the path of analysis: History, understanding, and application. Jurnal Ilmiah Manajemen Bisnis, 11(2), 285–296.Siyoto, S., & Sodik, M. A. (2015). Dasar metodologi penelitian. Literasi Medika, 66(February), 37–39.Wu, H. (2018). A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention. Journal of Hospitality & Tourism Research, 42(1). https://doi.org/10.1177/1096348014563396Wu, H. C., Cheng, C. C., & Ai, C. H. (2018). A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong. Tourism Management, 66, 200–220. https://doi.org/10.1016/j.tourman.2017.12.011Wu, H. C., & Li, T. (2017). A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research, 41(8), 904-944.Yuan, Y. H. E., & Wu, C. K. (2008). Relationships among experiential marketing, experiential value, and customer satisfaction. Journal of Hospitality & Tourism Research, 32(3), 387-410.

Technological innovations have revolutionized the lifestyle of the society and led to the development of advanced and intelligent cities. Smart city has recently become synonymous of a city characterized by an intelligent and extensive use of Information and Communications Technologies (ICTs) in order to allow efficient use of information. In this context, this paper proposes a new approach to optimize the planning of itineraries for one-day tourist. More in detail, an optimization approach based on Graph theory and multi-algorithms is provided to determine the optimal tourist itinerary. The aim is to minimize the travel times taking into account the tourist preferences. An Integer Linear Programming (ILP) problem is introduced to find the optimal outward and return paths of the touristic itinerary and a multi-algorithms strategy is used to maximize the number of attractions (PoIs) to be visited in the paths. Finally, a case study focusing on cruise tourist in the city of Bari, demonstrates the efficiency of the approach and the user interaction in the determination of the itinerary.

Purpose This paper aims to explore and discuss the impact of digital innovations from a business eco-systemic perspective. Key smart technology application themes in the cruise industry are extracted and synthesised in a “Smart Cruise Ecosystem” (SCE) framework. Design/methodology/approach Information communication technologies (ICTs) advancements and smart tools revolutionise interactions and affect all transactions, transforming the cruise experience. Gradually a Smart Cruise Ecosystem emerges by incorporating all technologies available and involving cruise passengers, who as smart actors interact dynamically with stakeholders, creating value before, during and after the cruising experience. The COVID-19 pandemic outbreak stressed the need for touchless and digital interactions as well as real-time information, fast-tracking the deployment of smart technologies. The diffusion of ICTs in the cruise industry is multi-faceted and dynamic, resulting in a number of smart-technology use-cases. Findings Smart technology constitutes a comprehensive smart ecosystem to manage all actors, controls, devises and systems to optimise ship operations and management, while co-creating value for guests and crew in an effective way. The multiplex SCE proposed is enabled by digital technologies collecting, storing, accessing and processing big data dynamically, including: object detection, Internet of Things, Internet of Everything, satellite communications, Big Data, automation, robotics, Artificial Intelligence and Machine Learnin, Cloud Computing, Augmented, Virtual and Mixed Reality. A range of interoperable and interconnected supporting systems form the basis of the smart ecosystem. Originality/value The proposed framework offers a holistic perspective of the smart-cruising domain, highlighting innovations, interfaces, dependencies, along with the corresponding key limitations and challenges. The synthesis and conceptual structure provided serves as a topology for guiding and connecting further research in smart cruising.

Throughout the age of 5G technology, the majority of contactless banking is made via software that is enabled by a wide range of financial platforms. Several alternative financing channels provide access to a variety of services. The opportunity for hackers to engage in nefarious behaviour such as payment account hacking, identity theft, and payment system assaults stages of clearances with e-tourism, monetary information is kept in a database. Payment issues can be caused by a centralised cloud server. Throughout the periods of heavy congestion, the abovementioned problems are solvable by utilising a decentralised system like blockchain, it allows for the maintenance of trustworthiness between distinct groups of financial institutions, tour companies, airways, and trains are examples of consumers. Cruise ships, accommodations, cafes, as well as regional cabs are all available. Inspired mostly by following the foregoing debate, we suggest the blockchain Enables Secure Smart Hospitality and Tourism Management (BESHosTM) model.

Due to urbanization and the population of cities producing up to 75% of emission, Smart City concepts, looking at sustainability and more efficiency within the city, with the help of IoT and ICT based technology, are seen as an opportunity to act future-oriented, today. Construction and transportation are seen as the main contributors on the way of change from energy consumption to energy production. Enhancing infrastructure to improve the quality of all sorts of public transportation is thus of utter importance to governance, interested in Smart City concepts. Looking at the literature, waterborne transportation has not received much scientific attention in the context of being implemented into Smart City initiatives. This systematic literature research draws logical conclusions from the researched literature. The research concludes with a research agenda for future research to deepen the knowledge in the explanatory field of waterborne transportation making use of Smart City technologies. The main findings of this thesis are: First, waterborne transportation poses a threat to the environment and impacts sustainability of water bodies, as well as the environment surrounding them. Second, Smart City technologies can successfully be implemented in waterborne transportation when carefully planned. Barriers for the implementation of Smart City concepts can be lack of knowledge, investment, data security and readiness of infrastructure. These can be overcome through the help of collaboration and knowledge sharing among the involved stakeholders. Third, the image of the industry can be shifted, as well as its direct impact and the indirect use of waterborne transportation can be made more sustainable and ecosystem friendly. This transition attracts further customers, who otherwise were not willing to use waterborne transportation. In order to make waterborne transportation more sustainable and part of the Smart City movement, knowledge needs to be deepened and awareness about the topic needs to be spread. Its use of Smart City technologies needs to be further investigated, looking at specific types and tailored solutions for them, as well as how beneficial such an investment can be for governments and companies regarding ecological costs and their image. This thesis mainly aims to help scholars, interested in further research to deepen the knowledge on waterborne transportation in a sustainability context, but also companies and governance, looking to make waterborne transportation more sustainable.

Tourism is a fragmented and information-oriented sector covering tour operators, travel agencies, hotel sales representatives, associations, meeting offices, transportation, car rental, airlines, cruise, souvenirs, restaurants, hotels/motels, and entertainment. In the tourism sector, technology is an important requirement for the interconnection of all these fragmented organizations, activities, and elements, and for the satisfaction of tourists. However, the effective use of technology in a destination requires the leadership of a leader. This chapter approaches the smart municipality applications oriented to tourism sector with the example of Turkey, a well-known destination around the world, from the perspective of municipalities, which is regarded as a democratic leader at local level and provides a general framework regarding the studies on an innovative, environment-friendly, solution-oriented, and more livable urban life. Suggestions are provided for smart technologies to improve the quality of life of local citizens and to the satisfaction of tourists.

In the pre-pandemic era, price competition dominates digital brand messages in the tourism industry for “call to action”; however, in the pandemic era, the focus of digital brand messages is to provide aspiration for potential travelers. For example, the cruise industry used to focus on providing information on deals in the communication, but today it appears to maintain attention, interest, and desire for cruise which has not been continued due to pandemic. In the pre-pandemic era, loyalty can be measured by action-level purchase data, but today it can be measured by attitudinal data including reactions to the social media messages. This chapter used text mining methods to examine how various brands adopts different messages strategies with various sentiments and topics. These empirical findings will provide theoretical and managerial implications for digital communication strategies for more reactions and digital brand management for greater loyalty.