Dissertations / Theses on the topic 'Small business Management Data processing'

The research issue for this thesis was founded within the RAMESES project, but is specifically concerned with the necessity for SMEs to undertake the activity of business process modelling. The need to understand the `as is' position of an organisation is fundamental to the development, change or implementation of any information or communication technologies (ICT). The primary research question was `are SMEs able to model business processes in such a way that will enable the effective analysis of the organisation in order to enable information systems development change or implementation'. The objective of the research was to develop a method by which this business process modelling activity could be supported in a fashion which was accessible and effective within the target environment. This thesis expounds the benefits of using a critical approach utilizing a combination of qualitative and quantitative research methods within the bounds of a multi-disciplinary research team to enable effective exploration and investigation. The concept of the research life-cycle has developed the notion of appropriateness in method and approach: this is discussed against the values of the critical and realist paradigms. The issues reported in this thesis have been identified as a result of detailed case study analysis of six small organisations in the North-east of England. The conclusions are presented in three sections firstly the conclusions relating to the SME and the appropriateness of the BAM technique developed within the RAMESES project. Secondly conclusions are given in regard to the research methodology and reflections given as to the efficacy of the process. Thirdly reflections and conclusions are presented that relate to the work in relation to its overall critical aims and finally makes suggestions as to how future work could be improved.

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2017.
Introduction The research looked at the application of project management tools and techniques in ICT SME projects in the Western Cape. Problem Statement Previous literature revealed that small to medium enterprises (SMEs) are vital to developing economies as they provide employment and contribute to overall sustainable economic productivity. Literature further alludes that project management tools and techniques enhance SME’s ability to innovate, grow and compete in industry. However, it is unclear if ICT SMEs in Western Cape are applying project management tools and techniques in their projects. Therefore, this study aimed to investigate whether ICT SMEs in Western Cape applied these tools and techniques in their projects. Aims / Objectives The primary objective of the research was to determine the extent to which ICT SMEs in Western Cape were using project management tools and techniques. The secondary research objectives were: to determine the extent to which ICT SMEs in Western Cape knew about the project management tools and techniques and how to use them; to establish the extent to which the ICT SMEs knew the benefits of using project management tools and techniques; and to determine the extent to which project management tools and techniques were used by SMEs to achieve success. Methodology The research was non experimental. An electronic questionnaire was distributed using Survey Monkey and Mail Chimp to collect responses. Some questionnaires were hand delivered to ICT SMEs based in the Cape Town CBD areas accessible to the researcher. The results presented in the research were based on a survey of ICT SMEs, located in Western Cape. Out of the 341 responses targeted a total of 210 responses were obtained. The results obtained represent 60- 70% of the population interviewed. The sample was chosen using stratified random sampling that classified the respondents according to organisational hierarchy, and the amount per strata was noted. The respondents within each stratum were chosen using simple random sampling thus eliminating bias.

Thesis (MTech (Information and Technology))--Cape Peninsula University of Technology, 2016.
It has been shown that the South African insurance landscape takes up an important place in the African continent, contributing nearly three quarters of the total African insurance sector (Paul, Twala & Marwala, 2012). The industry landscape has shown development at a compound annual growth rate (CAGR) of 11.7% between 2004 and 2008. The life insurance industry is assumed to grow at a CAGR of 8.3%. Small, medium and micro-sized enterprises (SMMEs) are important role players in every economy and provide a major contribution to the gross domestic product (GDP) and employment. Many South African enterprises have in the past focused on local markets, but more recently SMMEs have been forced to respond to competition in the global market as markets expand. The role of SMMEs is considered critical in terms of poverty alleviation, employment creation, and international competitiveness. However, resource limitations have made it difficult for many SMMEs to enter new markets and compete effectively. The effective application of information systems (IS) are viewed as a way for SMMEs to become more competitive and drive business benefits such as cost reduction, improved profitability, enhanced customer service, new market growth opportunities, and more efficient operating relationships with trading customers and partners. There are an increasing number of new opportunities and competition in the marketplace because of business globalisation. The marketplace and business globalisation dynamics have a major influence on SMMEs and their operations. SMMEs require a critical evaluation of their internal processes and seek out solutions to be able to sustain their growth and competitiveness. This research study adopted an inductive approach to describe the rational process of establishing a general proposition on the basis of observing particular facts. An in-depth case study is used to explore the multiple perspectives of the complexity and uniqueness of SMMEs. One-on-one interviews were conducted to collect data from 17 financial advisors using an interview guide with semi-structured questionnaires. The data were analysed through the process of thematic coding which is common in case study research, and labels were assigned to form and organise the themes in groups and categories. Ethical consideration was presented before data collection commenced, and the autonomy, self-respect and human dignity of all respondents during the data collection process were considered. The findings reveal that financial service providers (FSPs) have a different understanding of IS, what competitive means, and what it can do for a business.

Thesis (MBA)--Stellenbosch University, 2013.
As small manufacturing enterprises (SMEs) grow, the complexity of their manufacturing operations are likely to increase to a point where they can benefit from manufacturing specific information systems, such as a manufacturing execution system (MES), to manage the complexity of their operating environment. Unfortunately, the capital expense required to implement an MES may prohibit smaller enterprises from adopting this potentially advantageous technology. Software-as-a-Service (SaaS) is a developing delivery channel that promises to realise the same economies of scales of large software implementations by hosting software centrally and allowing access by multiple customers through the internet. This delivery model promises, amongst its many benefits, access to advanced software at a subscription based fee, which reduces its capital expense and makes it affordable to smaller enterprises. The purpose of this study is to identify factors that would influence the adoption of SaaS based MESs in South-African manufacturing SMEs. A literature survey was conducted to understand the characteristics of SaaS, the functionality and benefits that can be derived from an MES and the characteristics of SMEs that differentiate them from larger organisations. Instruments were identified which can be used to assess the propensity of SMEs to adopt new technology. An internet survey of South-African manufacturing SMEs was conducted to determine their perceptions and beliefs regarding SaaS and MES, and their intent to implement licensed or SaaS based MES within the next 12 months. The survey results were analysed to determine which beliefs were the most influential in determining an SME’s intention to adopt an MES and particularly which beliefs bias their decision towards either a licensed or a SaaS based MES implementation. The perceived benefits of an MES were found to be the most significant factor in driving the intent to adopt an MES. It was found that some beliefs regarding SaaS and licensing may influence the choice of delivery channel, and the perceptions of industry peers and customers were also found to influence the decision to adopt either a licensed or a SaaS based MES. A simple screening of input variables was effective in improving the predictive ability of the research model. While a full set of variables was able to explain 9.4% of the variation in the intent to adopt MES, a screened set of variables was able explain 15.5%. Further improvement in screening techniques could further improve the predictive power of the model. Since the model was only able to explain around 15.5% of the variation in the intent to adopt an MES, it is likely that there may be other significant factors that drive the intention to adopt an MES that are not covered in this study. These could include personal attitudes of the owner that are independent of the enterprise itself.

The Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. However, SMHEs are noted for their failure to derive optimal benefits from using the Internet for business to improve their competitiveness. This study which seeks to develop a model for use by SMHEs as a guide when making the decision to adopt technology was necessitated by the importance of SMHE’s contribution in the economy of developing countries. This model is based on the examination of existing theories and models such as; the Delone and McLean IS success model (2004), and the ITGI’s (2007) IT governance focus areas model. To elicit the desired outcomes, additional data was collected using questionnaires, interviews, and observations. The collected data was analysed and resulted in the development of a model that can be used by SMHEs in order to derive value from IT and to gain a competitive advantage.

Capes
O presente estudo tem como objetivo identificar e analisar comparativamente os principais processos de negócio de empresas de pequeno porte do subsetor de edificações da construção civil. Para tanto, foi utilizado o método de pesquisa qualitativa e estudo de casos múltiplos como técnica principal. Participaram deste trabalho, cinco empresas que estão localizadas na cidade de Curitiba, Paraná. Para a coleta de dados, foram realizadas entrevistas semi-estruturadas, análises de documentos e observações diretas. A partir das informações obtidas, desenvolveu-se graficamente o mapeamento dos processos de negócio de cada empresa utilizando-se a notação BPMN. O estudo mostrou que os processos e as atividades das empresas deste setor apresentam características comuns, facilitando assim, a padronização das melhores práticas. Com o estudo de outros casos, surgirão outros aspectos semelhantes que poderão ser utilizados na elaboração de um modelo de referência que apresenta orientação específica sobre como os processos de negócio podem ser gerenciados nas organizações do subsetor de edificações.
The present study has as objective to identify and analyze comparatively the main business processes of small companies of the subsector of edifications of the civil construction. Therefore, was used the qualitative research method and multiple case study as the main technique. Participated of this work, five companies that are located in the city of Curitiba, Paraná. For data collection were performed semi-structured interviews, document analysis and direct observations. From the information obtained, developed graphically mapping the business processes of each company using the BPMN notation. The study showed that the processes and activities of companies in this sector present common characteristics, thus facilitating the standardization of best practices. With the study of other cases will arise other similar aspects that could be used in the preparation of a reference model that provide specific guidance on how business processes can be managed in organizations of the subsector of edifications.

Cybercrime is one of the quickest growing areas of criminality. Criminals abuse the speed, accessibility, and privacy of the Internet to commit diverse crimes involving data and identity theft that cause severe damage to victims worldwide. Many small businesses do not have the financial and technological means to protect their systems from cyberattack, making them vulnerable to data breaches. This exploratory multiple case study, grounded in systems thinking theory and routine activities theory, encompassed an investigation of cybersecurity strategies used by 5 small business leaders in Middlesex County, Massachusetts. The data collection process involved open-ended online questionnaires, semistructured face-to-face interviews, and review of company documents. Based on methodological triangulation of the data sources and inductive analysis, 3 emergent themes identified are policy, training, and technology. Key findings include having a specific goal and tactical approach when creating small business cybersecurity strategies and arming employees with cybersecurity training to increase their awareness of security compliance. Recommendations include small business use of cloud computing to remove the burden of protecting data on their own, thus making it unnecessary to house corporate servers. The study has implications for positive social change because small business leaders may apply the findings to decrease personal information leakage, resulting from data breaches, which affects the livelihood of individuals or companies if disclosure of their data occurs.

Includes bibliography.
The area of interest in which this Study is set is the linking of a company's business strategies with its strategic planning for IT (information technology). The objectives of the Study are: to investigate how the IT planning environment is changing for business enterprises in South Africa; to establish how successfully South African companies are managing IT strategically; to propose a new approach to strategic IT decision making that will help South African management deal with the major issues; to propose a way of implementing the approach. In Chapter 2, conclusions are drawn from an examination of the key strategic IT planning literature. It appears that fundamental changes are indeed taking place, and are producing significant shifts in the way researchers, consultants and managers think about IT. The survey of South African management opinion is described in Chapter 3. The opinions analyzed range over environmental trends, strategic decision making practices, and what an acceptable strategic IT decision making framework would look like. The need for a new, comprehensive approach to strategic IT decision making in South Africa is clearly established. In Chapter 4, a theoretical Framework is proposed as a new, comprehensive approach to strategic IT decision making. The Framework covers five strategic tasks: analysing the key environmental issues; determining the purposes and uses of IT in competitive strategy and organizational designs; developing the IT infrastructure, human systems, information systems, and human resources to achieve these purposes and uses; implementing the strategic IT decisions; and learning to make better strategic IT decisions. In Chapter 5, ways of implementing the Framework in practice are .identified. A means of evaluating its acceptability in a specific company is also proposed. The general conclusions of the Study are presented in Chapter 6. The Framework developed in this Study is intended for use, not directly by the IT decision makers themselves, but by the persons responsible for designing the IT decision making processes of the company. It is not, however, offered as a theory or a methodology. The aim is· simply to provide a conceptual "filing system", to help designers uncover and classify the IT strategy problems of their own company, to identify the tools their decision makers need, and to put appropriate problem solving processes in place.

Thesis (MBA)--Stellenbosch University, 2002.
ENGLISH ABSTRACT: This study has reviewed the current literature and debates on the relevance of conventional strategy formulation given the turbulence in the business environment. Conventional strategy formulation is under attack as a result of the advancement of disruptive technologies such as the Internet. Many have gone further, and referred to this digitization of the business environment as a "new" economy. This study has reviewed a range of literature from academicians as well as practitioners on the relevance of strategy in an Internet environment. Many of the authors, while admitting that real-time fine-tuning of some of the analytical tools currently in use was warranted, still feel that most of the conventional concepts still apply. Businessesare still affected by the same competitive forces of rivalry, substitutes, new entrants and the bargaining powers of suppliers and buyers. Organisations must still look for distinctiveness for them to have a sustainable competitive edge over their rivals. This study has reviewed the impact of the Internet on industry structure, the value chain, and the implications for competitive advantage. The conclusion that can be gleaned from these reviews is that doing business on the Internet will not save businessesfrom failure if they are not applying the correct strategies. The convergence of views appears to be that there is nothing new about the "new" economy, but the technological platform created by the Internet presents major opportunities that can be used in a hybrid form of online practices such as online order processing with established models of brick and mortar such as warehousing. While the study did not intend to produce new or validate existing empirical insights, it is has recommended that the Internet must be used as an enabler and integrated within existing businessprocesses.
AFRIKAANSE OPSOMMING: Hierdie studie hersien die huidige literatuur en bespreek die toepaslikheid van die konvensionele strategieformulasie gegewe die onvoorspelbaarheid in die besigheidsomgewing. Konvensionelestrategieformulering is onder aanval as gevolg van die vordering van omverwerpende tegnologie soos die Internet. Verskeie menings gaan verder, met verwysing na die rekenarisering van die besigheidsomgewing as 'n "nuwe" ekonomie. Hierdie studie hersien 'n reeks van literatuur van akademeci, asook praktisyns oor die toepaslikheid van strategie in die Internet omgewing. Baie van die outeure, terwyl hulle erken dat intydse verfyning van sekere van die analitiese modelle("tools") tans in gebruik geldig is, is hulle terselfdertyd van mening dat die konvensionele konsepte steeds toepaslik is. Besighede word steeds beinvloed deur dieselfde kompeterende drywers van kompetisie, subtitusie, nuwe mark toetreders en die onderhandelingsmag van verskaffers en aankopers. Organisasies moet steeds op die uitkyk bly vir iets wat volhoubare kompeterende voordele inhou oor mededingers. Die gevolgtrekking van hierdie oorsigte is dat besighede nie suksesvol bedryf kan word op die Internet sonder die toepaslike strategie nie. Die herleiding van sieninge wil voorgee dat daar geen verandering is in die "nuwe" ekonomie, maar dat die tegnologiese platform geskep deur die Internet materiële geleenthede bied wat gebruik kan word as deel van intydse praktyke en bestelprosesse met bestaande basiese"briek and mortar" modelle, soos pakhuise. Terwyl die studie nie bedoel om nuwe empiriese insigte te genereer of te staaf nie, word dit aanbeveel dat die Internet gebruik moet word as deel van bemagting van huidige besigheidsmodelle.

The purpose of this study was to investigate and report on the impact and effectiveness of a Small Business Development Center consulting program. The consulting program consisted of two individualized, self-paced, interactive computer courseware sets which were designed to deliver information about business computer systems to small business owners. The study was descriptive and exploratory in nature, utilizing a pre- and post-experience application of an attitudinal instrument. The participants were small business owners in Indiana.The primary research question related to the impact that the Indiana Small Business Development Center computer assistance consulting program had upon the attitudes of small business owners toward computers in their firms. The attitude of the participants toward computers was positive prior to the experience and remained so after the experience. Other major findings regarding small business owners' perceptions of the consulting program were as follows:1. Nearly 90 percent of the participants indicated that an individualized, self-paced, interactive computer courseware set was a useful way to obtain instruction about business computer systems, and 96.2 percent indicated that they would recommend the program under investigation to other small business owners.2. Although the majority of the participants had not used an integrated software package that contains word processing, spreadsheet, and database applications under one software umbrella prior to this study, following their interaction with the courseware sets almost 74 percent indicated that an integrated package would be practical for their businesses.3. Almost all (96.2 percent) of the participants found a graphical user interface to be useful in helping them understand the computer software.4. Participants preferred to use business associates and seminars or courses as sources of information for learning about computers for their firms, but lack of time prevents them from learning as much as they would like.Results of this study indicate that as adult learners, small business owners are a fragmented population, and therefore difficult to reach via traditional adult education programs. More emphasis by government and educational institutions on providing small business owners with training and education regarding computers and more research conducted in developing programs are suggested.
Department of Educational Leadership

The 21st century is an age of conducting business electronically. The benefits of dealing electronically with customers, suppliers, government and others is a fact that will continue the push towards further use of digital technology. This research work aims to address the following research question. How can a small to medium size enterprise (SME)etransform to be competitive in a globalised, rapidly changing, digital world? There are two components to this question; firstly the nature of competitiveness in a globalised environment, and secondly, the issue of how an orgaisation can etransform.The background material investigated at the initiation of this work can be broadly categorised into two types (1)theoretical possibilities; proposing 'potential' uses of internet technologies and (2)case studies reporting on existing ebusinesses. A detailed literature review of eBusiness was conducted to discover what made these organisations different from a traditional business. The next phase in this research work involved development of the eTransformation Roadmap, a tool that served two purposes. Firstly, to measure the current Information Technology sophistication of a business. Secondly, to show the steps that an organisation can take to become an eBusiness. The Roadmap was also used to analyse data collected from a survey of Western Sydney businesses. Overall, this research has provided a holistic view of how an organisation can transform itself to compete in a rapidly changing, digital world.
Doctor of Philosophy (PhD)

In the developed countries, executives who carry the mam responsibility for the achievement of organizational objectives, are introducing Executive Information Systems (EIS), user-friendly software products designed especially to meet executives' internal and external information needs. The use of technology and the need for reliable information on which to base decision-making are issues currently attracting attention in Saudi Arabia, as prerequisites for attaining national development objectives. This is especially true of the private sector, which faces new challenges as a result of the increased role recently given to it by government policy. However, little or nothing is known about the availability and use of EIS in Saudi Arabia. This study, therefore, presents an overview, with international comparisons, of development in EIS, with a detailed investigation of the current situation of EIS in large companies in Saudi Arabia, in particular. A questionnaire survey was carried out among the 100 largest companies (measured by turnover for 1995) in which executives and IS personnel were asked about availability of EIS in their companies, patterns of information use, EIS development approaches and utilization, and users' satisfaction with EIS. The survey revealed that EIS were available in 52% of the 73 responding companies. Companies used and valued internal more than external information, and made little use of the EIS to gain external information. Development of EIS was usually in-house; little use was made of commercial EIS packages. Data tended to be centralized at head office. A major increase in EIS use appears to have occurred between 1991 and 1995 though there are still some "resisters" who do not use the EIS, despite having access to it. Few companies had experienced EIS failure, and respondents were highly satisfied with their systems' usability, cost-effectiveness, development and controllability. The companies' approach to developing EIS and experience with using it were related to company age, turnover, region and type (stock or non-stock). The Saudi experience appears to broadly similar to that reported in Western studies, except in the area of development approach and type of software used. The study concludes by highlighting significant results in terms of the comparison of EIS experience in Saudi Arabia with international experiences, especially in the U.K. and U.S.A.; and factors which may be expected to affect further development of EIS in Saudi Arabia, as well as having implications for education and research in this field.

Thesis (MBA)--Stellenbosch University, 2008.
ENGLISH ABSTRACT: In the past decade or two companies started to realise that competitive advantage is not only achieved by optimising their business value chain, but also in managing the knowledge in the company. This led to the development of different knowledge management models and to millions of dollars being spent on knowledge management implementations across the world. Although there were huge successes, a large number of initiatives were spectacular failures - believed to be mainly caused by the linear method of capturing and presenting knowledge. Computer-based mapping tools is a new generation of personal computer (PC) based tools that allow people to present knowledge graphically. Since the focus of most research into computer-based mapping tools has been on the educational use of mapping tools, the focus of this study will be on the business use of these tools. Thus a number of common, off-the-shelf computer-based mapping tools were evaluated to determine whether they can add business value. From the evaluation a decision matrix was developed to assist knowledge workers in selecting the best tool for a specific application. The primary activities of the knowledge value chain model were investigated to select a series of business activities where the use of computer-based mapping tools could possibly generate more business value in the execution of the business activity. These activities were then measured against a set of criteria that was developed in order to evaluate the different computer-based mapping tools. It was found that the selected software applications could be clearly separated based upon their theoretical and philosophical backgrounds into concept mapping tools and mind mapping tools. It was further found that the possible business value that could be derived through the use of these tools is more dependent on the selection of the correct type of tool, than on the selection of a specific software package. Lastly it was found that concept mapping tools could be used across a broader spectrum of business activities. The research also reached the conclusion that the use of concept mapping tools will possibly add more value to a business than the use of mind mapping software.
AFRIKAANSE OPSOMMING: Gedurende die afgelope dekade of wat het maatskappye al meer begin besef dat hulle mededingingsvoordeel nie net geleë is in hoe goed hulle die besigheid se waardeketting kan optimiseer nie, maar dat die kennis in die maatskappy ook beter bestuur moet word. Dit het tot gevolg gehad dat 'n aansienlike hoeveelheid kennis bestuursmodelle ontwikkel is en dat miljoene dollar gespandeer is op die implementering van kennis bestuurstelsels. Ten spyte van groot suksesse wat behaal is, was daar ook totale mislukkings. Die vermoede bestaan dat een van die redes vir die mislukkings die liniêre manier is waarop kennis vasgevang en aangebied is. Rekenaar-gebaseerde karteringspakkette is 'n nuwe generasie van persoonlike rekenaar programmatuur wat gebruikers in staat stel om kennis grafies voor te stel. Die meeste navorsing oor die gebruik van rekenaar-gebaseerde karteringspakkette het egter op die opvoedkundige aspek daarvan gefokus. In hierdie navorsing val die fokus eerder op die besigheidsgebruik van sodanige gereedskap. 'n Aantal algemeen beskikbare, van-die-rak pakkette is ge-evalueër om vas te stel of hulle waarde tot 'n besigheid kan toevoeg. Vanuit hierdie evaluering is In keuse-matriks saamgestel om kenniswerkers in staat te stel om die beste pakket vir 'n spesifieke besigheidsaktiwiteit te kies. Die primêre aktiwiteite van die kennis waardeketting model is ondersoek ten einde 'n aantal besigheidsaktiwiteite te kan selekteer wat moontlik meer waarde tot die besigheid kan toevoeg deur die gebruik van rekenaar-gebaseerde karteringspakkette. Die geselekteerde aktiwiteite is gemeet teen 'n reeks kriteria wat ontwikkel is om die verskillende rekenaar-gebaseerde karteringspakette teen mekaar op te weeg. Die navorsing het bevind dat die geselekteerde programmatuur pakkette hoofsaaklik in twee groepe val op grond van hulle teoretiese en filosofiese funderings, naamlik konsepkaarte en gedagtekaarte. Verder is vasgestel dat meer besigheidswaarde ontsluit word deur die keuse van die regte tipe programmatuur vir 'n spesifieke aanwending as deur die keuse van In spesifieke programmatuur pakket. Laastens is bevind dat konsepkaarte oor 'n wyer verspreiding van besigheidsaktiwiteite gebruik kan word. Eventueel kan afgelei word dat die gebruik van konsepkaarte meer waarde tot 'n besigheid sal toevoeg as die gebruik van gedagtekaarte.

The technological progress in terms of increasing computational power and growing virtual space to collect data offers great potential for businesses to benefit from data mining applications. Data mining can create a competitive advantage for corporations by discovering business relevant information, such as patterns, relationships, and rules. The role of the human user within the data mining process is crucial, which is why the research area of domain knowledge becomes increasingly important. This thesis investigates the impact of domain knowledge-driven variable derivation on classifier performance for corporate data mining. Domain knowledge is defined as methodological, data and business know-how. The thesis investigates the topic from a new perspective by shifting the focus from a one-sided approach, namely a purely analytic or purely theoretical approach towards a target group-oriented (researcher and practitioner) approach which puts the methodological aspect by means of a scientific guideline in the centre of the research. In order to ensure feasibility and practical relevance of the guideline, it is adapted and applied to the requirements of a practical business case. Thus, the thesis examines the topic from both perspectives, a theoretical and practical perspective. Therewith, it overcomes the limitation of a one-sided approach which mostly lacks practical relevance or generalisability of the results. The primary objective of this thesis is to provide a scientific guideline which should enable both practitioners and researchers to move forward the domain knowledge-driven research for variable derivation on a corporate basis. In the theoretical part, a broad overview of the main aspects which are necessary to undertake the research are given, such as the concept of domain knowledge, the data mining task of classification, variable derivation as a subtask of data preparation, and evaluation techniques. This part of the thesis refers to the methodological aspect of domain knowledge. In the practical part, a research design is developed for testing six hypotheses related to domain knowledge-driven variable derivation. The major contribution of the empirical study is concerned with testing the impact of domain knowledge on a real business data set compared to the impact of a standard and randomly derived data set. The business application of the research is a binary classification problem in the domain of an insurance business, which deals with the prediction of damages in legal expenses insurances. Domain knowledge is expressed through deriving the corporate variables by means of the business and data-driven constructive induction strategy. Six variable derivation steps are investigated: normalisation, instance relation, discretisation, categorical encoding, ratio, and multivariate mathematical function. The impact of the domain knowledge is examined by pairwise (with and without derived variables) performance comparisons for five classification techniques (decision trees, naive Bayes, logistic regression, artificial neural networks, k-nearest neighbours). The impact is measured by two classifier performance criteria: sensitivity and area under the ROC-curve (AUC). The McNemar significance test is used to verify the results. Based on the results, two hypotheses are clearly verified and accepted, three hypotheses are partly verified, and one hypothesis had to be rejected on the basis of the case study results. The thesis reveals a significant positive impact of domain knowledge-driven variable derivation on classifier performance for options of all six tested steps. Furthermore, the findings indicate that the classification technique influences the impact of the variable derivation steps, and the bundling of steps has a significant higher performance impact if the variables are derived by using domain knowledge (compared to a non-knowledge application). Finally, the research turns out that an empirical examination of the domain knowledge impact is very complex due to a high level of interaction between the selected research parameters (variable derivation step, classification technique, and performance criteria).

Every year, several documented data breaches happen in the United States, resulting in the exposure of millions of electronic records. The purpose of this single-case study was to explore strategies some information technology managers used to monitor employees and reduce internal theft and loss. The population for this study consisted of 5 information technology managers who work within the field of technology in the southwestern region of the United States. Participants were selected using purposeful sampling. The conceptual framework for this study included elements from information and communication boundary theories. Data were collected from semistructured interviews, company standard operating procedures, and policy memorandums, which provided detailed information about technology managers' experiences with data security. The collected data were transcribed, member checked, and triangulated to validate credibility and trustworthiness. Two themes emerged from data analysis: the development of policies, procedures, and standards on internal theft and loss, and the use of technology-driven systems to monitor employees and control theft and loss. Technology-based interventions allow leaders within an organization to protect the integrity of systems and networks while monitoring employee actions and behaviors. Study findings could be used by leaders of business organizations to identify and respond to theft and fraud in the workplace. Business leaders may also be able to use study findings to develop employee monitoring programs that help to prevent the loss of both organizational and customers' data, enhancing public trust as a potential implication for positive social change.

Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2015.
The objective of the thesis is to determine the role Business Informatics plays in transforming an organisation using a selected organisation in Cape Town as a case study. Business informatics is an emerging discipline that combines various aspects of business management, information technology and informatics. Informatics is broadly defined as the science of processing information; thus, increasingly, it involves processing and analysing information digitally with the aid of computers. Therefore the aim of the research was to understand what components of business informatics are being leveraged to transform businesses, and the challenges thereof. This was done using a social theory – duality of technology from Orlikowski adapted from Giddens’ Structuration Theory (ST) as a theoretical framework, particularly, the dimensions of duality of structure. The theory was used as a lens to understand and interpret this social phenomenon - the role business informatics can play in business transformation. It is argued that business informatics concepts are able to assist in business transformation through effective use of information systems and business management concepts. In that regard, ERP system in a Cloud platform was recommended to illustrate these concepts. The concepts helped to device guidelines for determining the challenges of a business to use informatics to transform and become sustainable and competitive. Therefore, the research explained and recommended why business entities have begun to move from an application-based enterprise resource planning (ERP) system to cloud computing-based ERP (cloud-ERP) system. The study used the interpretive approach where qualitative philosophy was applied together with the underpinning theory and literature reviewed to design a semi-structured interview schedule as a data collection instrument. It was a case study of an Organisation where the units of analysis were the IT, Finance, HR and Sales and Marketing departments and object of analysis was 50 employees. The output is a general framework to guide businesses as to how to apply the concepts of business informatics to achieve improved business transformation.

Thesis (MBA)--Stellenbosch University, 2002.
ENGLISH ABSTRACT: In this case study, the writer proposes a methodology for the re-architecting of Telkom’s Information Technology data centres to achieve business alignment and improve IT asset efficiency. The methodology advocated begins with the defining of Telkom’s high-level business domains and maps against these the current deployment of IT infrastructure in the company’s data centres. Next, a Future Mode of Operation (FMO) architecture is proposed, together with the establishment of deployment principles and guidelines to ensure that ‘best practices’ are leveraged in future IT infrastructure deployment. After addressing implementations considerations, the writer discusses the benefits of implementing the FMO architecture, and suggests some success measures. The work is concluded with recommendations for further development.
AFRIKAANSE OPSOMMING: In hierdie gevallestudie het die skrywer 'n metodologie voorgestel om Telkom se Inligtingstegnologie (IT) datasentrums te herskep ten einde dit met die besigheidsprosesse in lyn te bring en die batedoeltreffendheid daarvan te verbeter. Die metodologie, soos voorgestel, begin met die definiëring van Telkom se hoëvlak besigheidsdomeine en karteer hierteenoor die huidige ontplooïng van die IT infrastruktuur in die maatskappy se datasentrums. Hierna, word 'n Toekomstige Modus Operandi (TMO) argitektuur voorgestel tesame met die daarstelling van ontplooïngsbeginsels en riglyne ten einde te verseker dat die “beste praktyk” beginsels ingebou word in 'n toekomstige IT infrastruktuur. Nadat implementeringsoorwegings aangespreek is, bespreek die skrywer die voordele van die TMO argitektuur en stel seker suksesmaatstawwe voor. Die werkstuk word afgesluit by wyse van aanbevelings rakende verdere ontwikkeling.

Thesis (MBA (Business Management))--Stellenbosch University, 2008.
ENGLISH ABSTRACT: The objective of this research report is to identify alignment factors, symptoms, and remedies influencing the Business and Information Technology (IT) relationship. To put discussions around this topic in context, a sound theoretical basis is built with a background check on the position of IT, relative to the business of an organisation. Through an in-depth literature review, the business value of IT is explained and the vital importance of interaction between these two 'worlds' is discussed, where after the concept of alignment (the bonding agent between these two worlds) is explained. Factors commonly known to impact upon alignment are discussed, together with symptoms characteristically associated with each misaligned problem factor. Lastly, remedies to misaligned factors are collated. Although alignment factors, symptoms, and remedies proved to be fairly interrelated and intertwined, discussions nevertheless aim to describe these in isolation as far as it logically make sense. The following alignment factors were identified in the literature review, and are summarised in Figure 5.2: • Communications. • Technology Scope. • Competency Value measurements. • Governance. • Partnership. • Skills. Findings in the literature review are summarised and condensed, and symptoms and remedies are categorised on factor level to formulate an alignment-guiding framework (Table 5.1 - 5.6). The application of the framework is explained in these four basic steps: • Step 1: Assess the 'health' of a company' alignment factors. • Step 2: Determine the sub-factors' level of alignment. • Step 3: Remedy misaligned factors. • Step 4: Periodical re-evaluation
AFRIKAANSE OPSOMMING: Die doel van hierdie navorsingsverslag is om die belyningsfaktore, simptome, en oplossings wat op die Besigheid en Informasietegnologie (IT) verhouding impakteer, te identifiseer. Om latere besprekings rondom hierdie onderwerp in konteks te sit, word 'n deeglike teoretiese basis gebou met 'n blik op die herkoms van IT, relatief tot die besigheid van die organisasie. Deur middel van 'n deeglike literatuurstudie word die besigheidswaarde van IT en die uiters belangrike interaksie tussen hierdie twee werelde beklemtoon, waarna die konsep van beleining (die gom wat hierdie twee werelde bymekaar hou) verduidelik word. Faktore algemeen bekend as invloedryk op die gebied van belyning, en simptome wat tipies geassosieer word met onbelyningsfaktore word bespreek. Laastens word oplossings vir die geidentifiseerde probleme bymekaar gemaak. Alhoewel belyningsfaktore, simptome, en oplossings bewys is as verbasend naby verwant aan mekaar en deurmekaar gevleg, poog besprekings nietemin am elkeen van die drie in isolasie te bespreek, sover dit logies sin maak. Die volgende belyningsfaktore is deur die literatuurstudie geidentifiseer, en word opgesom in Figuur 5.2: • Kommunikasie. • Tegnologie-dekking. • Bevoegdheid/waarde-metings. • Bestuur. • Vennootskap. • Vaardighede. Simptome en oplossings word op faktor-vlak gekategoriseer ten einde doel die belynings-riglyn raamwerk te ontwikkel (Tabel 5.1 - 5.6). Toepassing van die raamwerk word in vier basiese stappe verduidelik: • Stap 1: "Assess the 'health' of a company' alignment factors." • Stap 2: "Determine the sub-factors' level of alignment." • Stap 3: "Remedy misaligned factors." • Stap 4: "Periodical re-evaluation."

This thesis is written at the department of Business Studies at Uppsala University. The study addresses the differences in possibilities and difficulties of implementing business intelligence (BI)-systems among small IT-enterprises. BI-systems support enterprises in decision-making. To answer the aim of this thesis, theories regarding organizational factors determining a successful implementation of a BI-system were used. Theories regarding components of BI- systems, data warehouse (DW) and online analytical processing (OLAP) were also used. These components enable the decision-support provided by a BI-system. A qualitative study was performed, at four different IT-enterprises, to gather the empirical material. Interviews were performed with CEOs and additional employees at the enterprises. After the empirical material was gathered an analysis was performed to draw conclusion regarding the research topic. The study has concluded that there are differences in possibilities and difficulties of implementing BI-systems among small IT-enterprises. A difference among the enterprises is the perceived ability to finance an implementation. Another difference is in the managerial- and organizational support of an implementation, but also in the business need of using a BI- system in decision-making. There are also differences in how the enterprises use a DW. Not all enterprises benefits from the ability of a DW to manage complex and large amounts of data, neither from the advanced analysis performed by OLAP. The enterprises thus need to examine further if the use of a BI-system is beneficial and would be used successfully in their company.

Thesis (MBA (Business Management))--University of Stellenbosch, 2009.
ENGLISH ABSTRACT: A Document Management System (DMS) can help businesses speed-up as well as reduce the number of mundane and repetitive tasks relating to documents. These benefits can assist management cut costs, reduce errors, automate frequently performed tasks as well as store information electronically in a safe and accessible way. Making IT Simple (the business) is a start-up business that has entered into a partnership agreement with INVU, Europe's fastest growing DMS Software developer (INVU, 2008). This agreement allows the business to sell INVU software without restriction by volume or geography to all sectors of industry. INVU products are designed to make business administration, and especially managing documents a simple and efficient process. These two principle product features support the business' objectives and marketing push by delivering easy-to-use software that helps customers reduce costs by speeding-up as well as reduce the number of daily administrative tasks performed using documents. In order to establish which market sector to target, the Directors conducted an industry analysis (Appendix I) which has identified opportunities in the farming and agricultural Sector. The three primary reasons are: 1) Sustainable sector growth of 30% per annum (UK Agriculture, 2007), 2) no known DMS competition within Farming and 3) the Directors have an established Network and detailed knowledge of the sector. Although farming and agriculture will be the main focus of marketing activity and communication, other industries, such as property letting agencies, are also seen as future opportunities for the business. Target Market and Projections Market Research is based upon 138 questionnaire responses that have enabled the Directors to develop a product package which combines the product, a DMS license and software, together with the necessary hardware and maintenance support sufficient to satisfy the target market's needs. The target market is defined as a farm business, predominantly farming crops or cattle and/or sheep from between 41 and 80 hectares of productive land. It has up to 20 full time employees, half of whom are involved in the business' administration. This admin comprises mainly of financial accounts and Government Department returns which are processed on as many as two computers which have email, Microsoft Office and accounting software packages loaded on. For security and access the target market store their records in filing cabinets for up to 15 years, mostly in paper form. A priority for business' administration within this market is the simplicity and easy access of its records and with all records being in one place. The sales forecasts of 7, 16 and 30 units over the first three years 2009, 2010 and 2011 respectively are deemed achievable by the Directors, having received reassurance from both formal interviews (Radley, 2008) and conversations with potential customers. The business sees their target market strategy and their lean cost base as being their competitive advantage together with the impression that none of INVU's DMS competitors are currently focussed upon the agriculture sector. This gives the business a potential first mover advantage which will be supported by leveraging the marketing efforts and the existing network of contacts to deliver the specifically designed sales process for the target market. The suite of products, which are leased by the customer over 36 months, cost £15,016 and have a Gross Profit of 58%. This gross profit then funds the running and maintenance of the support service provided by the company. Return on Equity over the 3 years of the Business Plan is strong at 60% given that there is a loss of £50,000 in Year 1. Year two generates a small profit of £24,000 with a healthy £64,000 in Year 3 onwards. Return on sales is 10% in year 2 growing to 14% in year 3. Break even point is in July 2011 (month 31) with the business cash positive in August 2010 (month 20). The financial risks are calculated as low due to the lease funding providing cash within 14 days of a signed document, plus there is no cash risk as the requirement to hold inventory is negligible. The balance sheet requires equity funding of £40,000 which is provided by the two directors at £20,000 each, plus a 60 month working-capital bank loan which is forecast to be repaid on month 25. There are 46,000 farms in UK so, in this market sector alone there are potentially 9,200 (20%) sales presentations to be completed based upon the market survey data. On projected performance this would currently take the business 460 months to complete. The business case shows an improving performance month on month based upon an improvement in sales skills, product portfolio and brand awareness. The two employees Edward Gibbs and Mathew Easterbrook, both of whom are Directors, have each invested £20,000 in equity in order to start-up the business. They have 28 years of management experience between them and offer complementing specialities in the IT, sales, farming and finance areas. Their business objectives are to generate cash and satisfy customer needs by selling products at the right price with a sustainable gross profit margin whilst being commercially aggressive on costs. Their simple and equitable company structure reflects their excellent relationship and the balance of power is shared equally. The product is a compliment of hardware, software and support service that is tailored to meet a customer's needs (Table 1).
AFRIKAANSE OPSOMMING: 'n Dokumentbestuurstelsel (DBS) kan organisasies help om meer effektief sake te doen en om die aantal eenvoudige en herhalende take met die hantering van dokumente te verminder. Hierdie voordele kan bestuur help om koste te verminder, foute te verminder, gereelde take te outomatiseer en ook om inligting elektronies in 'n veilige en maklik bereikbare plek te stoor. Making IT simple (die onderneming) is 'n nuwe onderneming wat in 'n vennootskap ooreenkoms met INVU, Europa se snel groeiendste DBS sagteware verskaffer, aangegaan het. Hierdie ooreenkoms laat die ondememing toe om INVU sagteware te verkoop in alle industriee met geen bepreking op volumes of geografiese areas nie. INVU produkte is ontwerp om besigheid administrasie, en spesifiek die bestuur van dokumente, 'n eenvoudige en effektiewe proses te maak. Hierdie twee beginsels ondersteun die onderneming se doelwitte en bemarking deur die lewering van eenvoudig-om-te-gebruik sagteware wat kliente help om kostes te verlaag deur vinniger prosesse sowel as verminderde daaglikse roetine administratiewe dokumentering take. Ten einde die marksegment wat geteiken moet word te bepaal het die direkteure 'n industrie analise (Aanhangsel I) gedoen wat geleenthede in die boerdery en landbou sektore uitgewys het. Die drie primere redes is: 1) Substansiele sektor groei van 30% per jaar (UK Agriculture, 2007), 2) geen bestaande DBS wat tans aktief in die mark is nie en 3) die direkteure het 'n gevestigde netwerk en detail kennis van die sektor. Alhoewel boerdery en landbou die hooffokus van die bemarkings en kommunikasie aktiwiteite gaan wees sal ander industriee, soos eiendoms en verhurings agentskappe, ook gesien word as toekoms geleenthede vir die onderneming. Marknavorsing is gebaseer op 138 voltooide vraelyste wat die direkteure in staat gestel het om 'n produk pakket bestaande uit 'n DBS lisensie en sagteware saam met die nodige hardeware en ondersteunings saam te bondel, ten einde aan die mark se behoefte te voorsien. Die teikenmark is gedefinieer as boerdery ondernemings wat primer boer met gewasse en/of skape op tussen 41 en 80 hektaar produktiewe landbougrond. Die boerdery het ongeveer 20 voltydse werknemers waarvan die helfte met die onderneming se administrasie te doen het. Die administrasie bestaan meestal uit finansiele take en Regerings Departemente se verslae wat geprosesseer word op tot twee rekenaars met toegang tot Microsoft Office en 'n rekenkundige sagteware pakket. Vir sekuriteit en maklike toegang tot hulle dokumente stoor die tipe ondernemings hulle dokumente in liasseerkabinette vir tot 15 jaar, meestal in papier formaat. 'n Prioriteit vir ondernemings se administrasie binne die teikenmark is eenvoud en maklike toegang tot hulle dokumente, asook die sentrale berging van dokumente op een spesifieke plek. Die verkoops vooruitskattings vir 7, 12 en 30 eenhede oor die eerste drie jare 2009, 2010 en 2011, word gesien as realisties en bereikbaar deur die direkteure na aanleiding van formele onderhoude (Radley, 2008) en gesprekke met potensiele kliente. Die onderneming sien hulle teikenmark strategie en hulle lae koste struktuur as hulle kompeterende voordeel tesame met die feite dat geen van INVU se DBS kompeteerders huidiglik op die landbou sektor fokus nie. Die gee die ondememing die potensiele eerstetoetreder voordeel in die landbou industrie. Dit sal ondersteun word deur die hefboom effek van die bemarkings pogings komende uit die bestaande netwerk van kontakte om gefokusde verkoopsprosesse in die teikenmark uit te voer. Die suite van produkte, wat gehuur word deur die kliente oor 'n tydperk van 36 maande, kos £15,016 en het 'n bruto wins marge van 58%. Hierdie bruto wins befonds die bedryf en ondersteuningsdienste van die onderneming. Die opbrengs op ekwiteit oor die drie jaar tydperk van die besigheidsplan is stewig op 60% gegewe dat daar 'n verlies van £50,000 in Jaar 1 plaasvind. Jaar 2 genereer 'n klein wins van £24,000 met 'n stewige wins van £64,000 in Jaar 3. Opbrengs op verkope is 10% in jaar 2 en groei tot 14% in jaar 3. Die gelykbreekpunt is Julie 2011 (maand 31) en die onderneming is kontant positief vanaf Augustus 2010 (maand 20). Die finansiele risiko is laag as gevolg van die huur inkomste wat kontant binne 14 dae na die teken van 'n ooreenkoms genereer en ook omdat daar geen kontant risiko is met die dra van voorraad nie. Die balansstaat ekwiteit benodig 'n aanvangsbelegging van £40,000 wat voorsien word deur die twee direkteure teen £20,000 elk, saam met 'n 60 maande werkskapitaal bank lening wat geprojekteer word om volopbetaal te wees teen maand 25. Daar is tans 46,000 plase in die VK en dus, in die marksegrnent alleen, 9,200 (20%) verkoops voorleggings gebaseer op die markanalise data. Op die geprojekteerde werkstempo sal dit ongeveer 460 maande neem om te voltooi. Die besigheidmodel toon groeiende verrigting op 'n maand tot maand basis gebaseer op 'n verbetering in verkooptegniek, produk portefeulje en produk kennis. Die twee werknemers Edward Gibbs en Mathew Easterbrook, wat ook die direkteure is, het elk £20,000 aanvangskapitaal geinvesteer ten einde die onderneming op die been te bring. Hulle het 28 jaar bestuurservaring en het komplimenterende vermoens in die IT, verkope, boerdery en finansiele areas. Hulle besigheid doelwit is om kontant te genereer en kliente se behoeftes te bevredig deur die verkope van produkte teen die korrekte prys teen 'n volhoubare bruto wins. Hulle eenvoudige maatskappy struktuur reflekteer hulle uitstekende verhouding en die magsbalanse is eweredig versprei. Die aanbod aan die mark is 'n komplimenterende suite van hardeware, sagteware en steundienste wat aangepas word om aan 'n klient se behoeftes te voldoen (Tabel 1).

The impact of the Intranet on knowledge management within an Omani organisational context is investigated. The main purpose is twofold, to investigate the use, benefit and impact of the Intranet on Omani organisations and to identify factors that make organisations successful in using an Intranet. A quantitative survey is used as the main data collecting method, however, some qualitative means are used in each of two mini case studies to test the validity of the proposed model and inform a detailed case study. Using the strategy of multiple paradigms, the robustness of the results is shown to be increased and cross-validation is achieved. A number of statistical techniques such as descriptive statistic, Speraman correlation and regression are used to derive to the results. While most of the participants report the benefits from the use of the Intranet for their organisations in managing organisational knowledge, it is shown that currently Omani companies' experience is mostly limited to explicit knowledge. Furthermore, the empirical findings clearly link success with positive interaction between IT staff training, management support, availability of funds, user participation and organisational culture factors. The results of logistic regression analysis suggest that 89% of the variation in the level of Intranet usagew ithin Omanic ompaniesis attributedt o thesef actors. The model presented not only gives a description of the use and benefits of the Intranet within Omani organisations but offers a prescription of the factors that need to be considered in the implementation of the Intranet and the consequent utilisation of the technology to its full potential. The factors are of great importance, particularly to practitioners hoping to change the attitudes and the behaviour of employees who are reluctant to actively participate in the acquisition and exchange of knowledge. In the adopting and implementing Intranet based strategies for knowledge management in Oman, it is vital that these factors are considered.Practitioners and researchers alike will benefit from the results obtained. Researchers may benefit from the theoretical framework, which may form the basis for further empirical research. In addition, practitioners have gained models to guide them in implementing and using the Intranet to manage knowledge, the most valuable resource available to ensure organisational success.

Data warehousing provides organizations with strategic tools to achieve the competitive advantage that organazations are constantly seeking. The use of tools such as data mining, indexing and summaries enables management to retrieve information and perform thorough analysis, planning and forcasting to meet the changes in the market environment. in addition, The data warehouse is providing security measures that, if properly implemented and planned, are helping organizations ensure that their data quality and validity remain intact.

Chinese Restaurant Online System was designed to allow customers to view information about the restaurant over the Web and order some dishes online. It allows employees to login to do their work, depending on their sponsored rights.

Thesis (MComm)--Stellenbosch University, 2002.
ENGLISH ABSTRACT: The use of technological tools has developed rapidly over the past decade or two. As one of the areas of business technology, Data Mining has been receiving substantial attention, and thus the study defined the scope and framework for the application of data mining in the first place. Because of the wide area of application of data mining, an overview and comparative analysis was given of the specific data mining tools available to the knowledge worker. For the purposes ofthe study, and because the goals of data mining involve knowledge extraction, the concept of organizational learning was analysed. The factors needed to facilitate this learning process were also taken into consideration, with a view towards enabling the process through their improved availability. Actual enablement of the learning process, through the improved factor availability described above, was analysed through the use of each specific tool reviewed. The salient conclusion of this study was that data mining tools, applied correctly, and within the correct framework and infrastructure, can enable the organizational learning process on several levels. Because of the complexity of the learning process, it was found that there are several factors to consider when implementing a data mining strategy. Recommendations were offered for the improved enablement of the organizational learning process, through establishing more comprehensive technology plans, creating learning environments, and promoting transparency and accountability. Finally, suggestions were made for further research on the competitive application of data mining strategies.
AFRIKAANSE OPSOMMING: Die gebruik van tegnologiese hulpmiddels het gedurende die afgelope dekade of twee snel toegeneem. As een afdeling van ondernemings tegnologie, is daar aansienlike belangstelling in 'Data Mining' (die myn van data), en dus het die studie eers die omvang en raamwerk van 'Data Mining' gedefinieer. As gevolg van die wye toepassingsveld van 'Data Mining', is daar 'n oorsig en vergelykende analise gegee van die spesifieke 'Data Mining' hulpmiddels tot beskikking van die kennis werker. Vir die doel van die studie, en omdat die doelwitte van 'Data Mining' kennisonttrekking behels, is die konsep van organisatoriese leer geanaliseer. Die faktore benodig om hierdie leerproses te fasiliteer is ook in berekening gebring, met die mikpunt om die proses in staat te stel deur verbeterde beskikbaarheid van hierdie faktore. Werklike instaatstelling van die leerproses, deur die verbeterde faktor beskikbaarheid hierbo beskryf, is geanaliseer deur 'n oorsig van die gebruik van elke spesifieke hulpmiddel. Die gevolgtrekking van hierdie studie was dat 'Data Mining' hulpmiddels, indien korrek toegepas, binne die korrekte raamwerk en infrastruktuur, die organisatoriese leerproses op verskeie vlakke in staat kan stel. As gevolg van die ingewikkeldheid van die leerproses, is gevind dat daar verskeie faktore is wat in ag geneem moet word wanneer 'n 'Data Mining' strategie geïmplementeer word. Aanbevelings is gemaak vir die verbeterde instaatstelling van die organisatoriese leerproses, deur die daarstelling van meer omvattende tegnologie planne, die skep van leer-vriendelike omgewings, en die bevordering van deursigtigheid en rekenskap. In die laaste plek is daar voorstelle gemaak vir verdere navorsing oor die kompeterende toepassing van 'Data Mining' strategieë.

The primary aim of the research was to determine if, and if so how, the topics published in information systems (IS) journal articles were related to the key issues reported to be of concern to IS managers. The secondary aim was to determine what proportions of the journal articles were investigating closely-related and distantly-related information, , " - technology (IT) phenomena. The research covered 1376 -articles published in nine highly rated journals for the seven-year period 1995-2001. The journals chosen for the research included five US-academic journals, two European academic journals, and two practitioner journals. -'The' primary data source for the managers' key issue data was the ‘Top IS Management Issues' survey responses presented in the Computer Sciences Corporation Surveys over the period 1995 to 2001. An IS topic classification scheme (taxonomy) was developed and each article abstract• was examined and allocated between one and three topic classification codes. An analysis of the level of coverage the journal articles provided for the taxonomy topics was then produced. The three most frequently occurring topics were group decision support system'(GDSS) research, MIS research methods and approaches, and systems evaluation. Over 20% of all the articles covered one of these three topics. The analysis also identified a number of specific taxonomy topics that had not been covered or only _very poorly covered. These included IT Strategy Formulation ,& Building a Responsive . , IT Infrastructure, Component-based Development (CBD)',Systems Security, System Maintenance & Migration Processes, and Wireless & Mobile Computing. An 'IT-relatedness' classification ,scheme (the 'IS conceptual net') was then developed. The analysis of the journal articles' coverage of the components of the net revealed that only about a quarter of the articles addressed topics that were directly related to an IT artefact or its first-order antecedents/effects. The taxonomy nodes and journal articles were then mapped to their related management issues. The subsequent analysis revealed that just over half of the journal articles were related to one or more of the (twenty-five) management issues. Some issues were, very well covered by the journal articles and some were very poorly, covered. The two best covered issues were each covered by more than 10% of the articles whereas the eight " .'. , worst covered issues were each covered by less than 1%. Less than half of the US - academic journal articles were issue-related whereas over two thirds of the European and three-quarters of the practitioner journal articles were issue-related. An analysis of the relationships between the annual rank orders of the management issues and the issue-related article coverage levels was carried out. The analysis revealed that the management issue rankings could not generally be used as direct (Dr lead) indicators of the number of IS research articles (to be) published on related topics. Similarly, there was evidence that IS research publications were general lead indicators of management issues. However, three, out of the twenty-five issues, did appear to show some evidence of a direct relationship. Included in the final chapter is a discussion on the significance of the research and an outline of some of the scope limitations of the research. The final chapter also identifies three groups of further research questions that arise from these scope limitations.

Regardless of the widespread application of analytics to a variety of business measurements, it is noteworthy that the use of people analytics is still no place close where it could be. The main aim of this study is to examine the perceived meaning and benefits of people analytics in selected South African organisations. People analytics is a burning-fresh topic in HR field aiming at using data to make organisational decisions and little has been done in this area especially in the South African context. The study employed qualitative-exploratory design which comprised of 10 senior HR officers from selected organisations in South Africa. From the findings, it shows that the employment of people analytics in South African context is in its early stage and its conception and repercussions are little understood. In addition, there is an accord on its usefulness, however the workforce analytic skills have found to be the major difficulty to foster its successful implementation and adoption by organisations. Because of its qualitative nature, this study had a limitation that it lack representativeness hence the findings cannot be generalised. Research opportunities for future can be quantitative and longitudinal research to objectively ascertain the extent future employability of people analytics.

Approved for public release; distribution is unlimited
While the Internet and related advances in communications technology provide significant opportunity for the federal government to vastly improve the delivery of information and services, success ultimately depends on government managers effectively redesigning industrial age processes for the information age. This thesis is intended as a guide for government managers interested in redesigning processes for the information age. Using a case study of a Department of Defense process for transferring conventional ammunition among the military services (cross-leveling), we demonstrate improved intragovernmental efficiency and effectiveness by employing best practices in business process redesign. After providing an overview of the existing cross-leveling process, each stage of Business Process Redesign is discussed and applied to the crossleveling case. Activity Based Costing and Knowledge Value Added are used in evaluating the existing process and for providing a measure of process improvement. Using a three-tier architecture, a prototype application was constructed to help visualize the redesigned process and demonstrate the underlying technology. The concepts and processes used in the crossleveling case study can be easily applied to other government processes.
Lieutenant Commander, United States Coast Guard
Lieutenant Junior Grade, United States Coast Guard

There is considerable evidence that the strategic use of Information Systems can lead to a competitive advantage. There is however, a marked lack of understanding of the options available, as well as the smooth coordination of Information Systems strategy with Business strategy. This paper provides insight into the role of Information Systems and its link with business strategy. It focuses on Information Systems strategy options, and explores the criteria needed for successful Information Systems strategy and Business strategy alignment. The paper presents and examines the results of a study of strategic alignment at Volkswagen of South Africa. Data was obtained from business and Information Technology executives. The result of the study enables Volkswagen not only to benchmark themselves, but also provides direction to enable successful business/IT alignment. It identifies specific actions necessary to ensure that IT is being used to appropriately enable or drive the business strategy.

Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2018.
Enterprise resource planning (ERP) systems have a good reputation for automation and strength in the integration of business processes (BPs), therefore more and more organisations are adopting ERP systems. The City of Cape Town (CCT), a metropolitan municipality, is one of the organisations that have adopted an ERP system. CCT provides a wide range of services to residents and citizens in the Western Cape Province of South Africa. The ERP system at CCT manages the Supply Chain Management (SCM) processes, among others, to ensure good service delivery. ERP systems are able to provide statistical reports on stock-outs; however, the information provided is insufficient to link a specific stock-out to its causes within the SCM process at CCT. This makes it difficult to select the most appropriate solution to minimise the causes and number of stock-outs. The study aims to explore the possible reduction of the causes of stock-outs at CCT stores, therefore the study has adopted a qualitative research methodology with a case study research strategy. It uses subjectivism to understand the truth, with an inductive approach applied to five different interviewee groups, namely the ERP Support Department consultants, the Procurement Department, the Inventory and Stores Management Department, the Master Data Maintenance Department, and the reservation creators. A purposive sampling method is used because the study targets knowledge and experience on the subject from the interviewees in the investigation of the problem. The case is the SCM division at CCT, the unit of analysis is the CCT stores, and the unit of observation is the employees who work for the SCM division of CCT. All ethical procedures and policies of the Cape Peninsula University of Technology (CPUT) are adhered to. For the data collection, in depth semi-structured questions have been developed, and the data were analysed using thematic analysis. The leading causes of stock-outs were discovered by analysing the themes. The results revealed the themes, in descending order according to the causes of stock-outs, as follows: procedures, service delivery, suppliers, stock-outs, human resources, and systems. All the objectives were achieved, thereby answering the research questions.

The fresh hake processing lines at Seavuna fishing company in Mossel Bay are not consistently achieving their volume output standards and this is resulting in higher processing costs and loss of processing opportunities. The company’s senior management are concerned about this trend and require a complete review of the effectiveness of the resources deployed on the lines. This with the view of establishing the causes of poor process volume output. In order to resolve the process inefficiency challenges mentioned, this study used both empirical and time studies to investigate the effectiveness of the company’s resources directly deployed in the processing unit. The study focused on investigating the human factor, machinery and equipment, the environment and the current efficiency standards. Relevant literature in the field of process efficiency improvement was consulted to assist in identifying factors that are known to cause process inefficiencies, and also to establish which improvement techniques would be relevant in correcting the situation. From the Literature reviewed, it was evident that a ‘one size fits all’ solution to resolving inefficiencies is almost non-existent and that a solution that is relevant to the problem is more effective. In addition, a benchmarking exercise was also done to establish how Seavuna’s current volume output standards fair against its major rivals. Once data from both studies were collected, the results were analysed using the some of the basic quality tools. Thereafter, lean manufacturing principles were used to attempt to resolve the current efficiency challenges. The study recommended that the company construct a business strategy and a corresponding organisational culture to direct its continuous improvement interventions. The use of strategic quality planning would go a long way in assisting the company to execute some of the interventions recommended.

When starting a new business, the owner has the vision to grow the business to a large corporate enterprise. In the small business stage, many challenges face the management of such businesses though. The influence of the external environment pushes the business from one side to the other. It is at this point where a true entrepreneur takes control and uses all necessary skills to succeed in generating the expected return on the invested money. One of the skills in the management armour of the small business manager is the ability to use information as a management tool. To gain insight into the dynamics of information management, a detailed literature study was done on all the aspects relevant to the topic. Previous research studies were taken into account to form a broad understanding of the study field. To determine the use of management information in small businesses as a tool in decision–making activities, a qualitative research study was done. The outcome of this study shows that there is a good understanding of the advantages of using management information as a decision–making tool, but that application does not happen to its full extent in practice. The management of data seems to be not very recent in small businesses. The objectives of the study was to determine the use of information, as well as the possibility of creating a communal information bureau, to assist in the availability of relevant data in the information support process. Certain recommendations were made in terms of the direct results and conclusions raised by the empirical study. Future studies can be done to determine the feasibility of communal data warehouses and data bureaus.
Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.

Dorbyl Automotive Technologies (DAT) is a manufacturing company that supplies parts and components to the local and international motor vehicle market. The automotive components’ market is very competitive and customers require more from the industry to stay competitive. Customers require full integration throughout the supply chain. DAT and its Information Systems Department have ensured that the necessary business information systems are available to assist the company in staying competitive. One problem, though, is that the users of these systems are not using and adopting the technologies available. This research examines the reasons for this by making use of a technology acceptance model called the UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT), which is an integrated model based on eight different available acceptance models. The aim is to understand which factors influence the use of systems. The research also proposes a way forward by suggesting a model to assist DAT in new system implementations as well as correcting the current situation. The only way DAT will stay competitive is by ensuring that the company becomes lean. Customers demand this as more and more are moving to just-in-time delivery. This implies that the suppliers must react to changes real-time. The use of business information systems will become the main focus area to react to changes quickly and correctly. Effective and accurate systems depend on users making good use of these systems. Remaining competitive will depend on how effectively Information and Communication Technologies (ICT) are used.

This study investigates the influence that increasing end user autonomy has on organizational data models. The independence offered by microcomputer technology offers users increasing independence in their information-handling activities. As independence increases, uniformity of data models across the organization is theorized to diminish. The problem motivating this study is the potential for improper allocation of resources that may result from a misinterpretation of organizational data. This study suggests that the expanding use of microcomputers in the business setting will contribute to diversity of data models. This may eventually lead to confusion and even lack of confidence in the information produced.

Companies develop process models to explicitly describe their business operations. In the same time, business operations, business processes, must adhere to various types of compliance requirements. Regulations, e.g., Sarbanes Oxley Act of 2002, internal policies, best practices are just a few sources of compliance requirements. In some cases, non-adherence to compliance requirements makes the organization subject to legal punishment. In other cases, non-adherence to compliance leads to loss of competitive advantage and thus loss of market share. Unlike the classical domain-independent behavioral correctness of business processes, compliance requirements are domain-specific. Moreover, compliance requirements change over time. New requirements might appear due to change in laws and adoption of new policies. Compliance requirements are offered or enforced by different entities that have different objectives behind these requirements. Finally, compliance requirements might affect different aspects of business processes, e.g., control flow and data flow. As a result, it is infeasible to hard-code compliance checks in tools. Rather, a repeatable process of modeling compliance rules and checking them against business processes automatically is needed. This thesis provides a formal approach to support process design-time compliance checking. Using visual patterns, it is possible to model compliance requirements concerning control flow, data flow and conditional flow rules. Each pattern is mapped into a temporal logic formula. The thesis addresses the problem of consistency checking among various compliance requirements, as they might stem from divergent sources. Also, the thesis contributes to automatically check compliance requirements against process models using model checking. We show that extra domain knowledge, other than expressed in compliance rules, is needed to reach correct decisions. In case of violations, we are able to provide a useful feedback to the user. The feedback is in the form of parts of the process model whose execution causes the violation. In some cases, our approach is capable of providing automated remedy of the violation.
Firmen entwickeln Prozessmodelle um ihre Geschäftstätigkeit explizit zu beschreiben. Geschäftsprozesse müssen verschiedene Arten von Compliance-Anforderungen einhalten. Solche Compliance-Anforderungen entstammen einer Vielzahl von Quellen, z.B. Verordnung wie dem Sarbanes Oxley Act von 2002, interne Richtlinien und Best Practices. Die Nichteinhaltung von Compliance-Anforderungen kann zu gesetzlichen Strafen oder dem Verlust von Wettbewerbsvorteilen und somit dem Verlust von Marktanteilen führen. Im Gegensatz zum klassischen, domänen-unabhängigen Begriff der Korrektheit von Geschäftsprozessen, sind Compliance-Anforderungen domain-spezifisch und ändern sich im Laufe der Zeit. Neue Anforderungen resultieren aus neuen Gesetzen und der Einführung neuer Unternehmensrichtlinien. Aufgrund der Vielzahl der Quellen für Compliance-Anforderungen, können sie unterschiedliche Ziele verfolgen und somit widersprüchliche Aussagen treffen. Schließlich betreffen Compliance-Anforderungen verschiedene Aspekte von Geschäftsprozessen, wie Kontrollfluss- und Datenabhängigkeiten. Auf Grund dessen können Compliance-Prüfungen nicht direkt Hard-coded werden. Vielmehr ist ein Prozess der wiederholten Modellierung von Compliance-Regeln und ihrer anschließenden automatischen Prüfung gegen die Geschäftsprozesse nötig. Diese Dissertation stellt einen formalen Ansatz zur Überprüfung der Einhaltung von Compliance-Regeln während der Spezifikation von Geschäftsprozessen vor. Mit visuellen Mustern ist es möglich, Compliance-Regeln hinsichtlich Kontrollfluss- und Datenabhängigkeiten sowie bedingte Regeln zu spezifizieren. Jedes Muster wird in eine Formel der temporalen Logik abgebildet. Die Dissertation behandelt das Problem der Konsistenzprüfung zwischen verschiedenen Compliance-Anforderungen, wie sie sich aus unterschiedlichen Quellen ergeben können. Ebenfalls zeigt diese Dissertation, wie Compliance-Regeln gegen die Geschäftsprozesse automatisch mittels Model Checking geprüft werden. Es wird aufgezeigt, dass zusätzliche Domänen-Kenntnisse notwendig sind, um richtige Entscheidungen zu treffen. Der vorgestelle Ansatz ermöglicht nützliches Feedback für Modellierer im Fall eines Compliance-Verstoßes. Das Feedback wird in Form von Teilen des Prozessmodells gegeben, deren Ausführung die Verletzung verursacht. In einigen Fällen ist der vorgestellte Ansatz in der Lage, den Compliance-Verstoß automatisch zu beheben.

Working capital optimization, as an act of balancing liquidity and profitability, presents significant challenges when small businesses lack managerial expertise and access to affordable capital and credit facilities. To remain successful through efficient utilization of working capital, small business leaders need to understand the association between working capital management (WCM), working capital policy (WCP), and business profitability (PFT). Anchored in the cash conversion cycle theory, the purpose of this correlational study was to examine the relationship between WCM, WCP, and PFT. The study employed a retrospective secondary analysis of financial data from 2004 to 2013 from a random sample of 176 publicly traded small U.S. manufacturing companies. The regression results incorporating 3 models were significant in predicting profitability in terms of gross operating profit (GOP), return on asset (ROA), and Tobin's q (TBQ). The regression results showed that WCM and WCP were significant predictors of GOP, F (5, 170) = 8.580, p < .000, R2 = .201; ROA, F (5, 170) = 4.079, p < .002, R2 = .107; and TBQ, F (5, 170) = 6.231, p < .000, R2 = .155. The overall result confirmed that WCM and WCP predicted PFT significantly (p < .05). Small business leaders may incorporate working capital optimization practices into overall corporate strategy, thereby aligning working capital needs with the changing business requirements. The implications for positive social change included the potential to provide small business leaders with knowledge of WCM and WCP as drivers of PFT. Profitable businesses may provide employees and communities with better jobs; stock ownership; and development infrastructures such as road, healthcare, and educational facilities.