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Journal articles on the topic 'Services'

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Author: Grafiati

Published: 4 June 2021

Last updated: 7 September 2024

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1

Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is also proposed suitable for the online banking sector

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2

Grimault, Marie-Bernadette, Joëlle N., and Jean Merckaert. "Quand les services rendent serviles." Projet 323, no. 4 (2011): 32. http://dx.doi.org/10.3917/pro.323.0032.

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3

Yadav, Ambar, and Arti Singh. "Quality of Service in Real Time Services in Wireless Systems." International Journal of Engineering Research 3, no. 5 (May 1, 2014): 360–64. http://dx.doi.org/10.17950/ijer/v3s5/517.

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4

Dr.P.BABY, Dr P. BABY. "Passengers’ Expectation on Service Quality Dimensions in Domestic Airline Services." Global Journal For Research Analysis 3, no. 6 (June 15, 2012): 1–3. http://dx.doi.org/10.15373/22778160/june2014/80.

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5

Khare, Surbhi, and Dr Uday Kumar. "Survey on Security in Cloud Hosted Service and Self Hosted Services." International Journal of Trend in Scientific Research and Development Volume-2, Issue-5 (August 31, 2018): 812–19. http://dx.doi.org/10.31142/ijtsrd15941.

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6

Dettwiler, Paul. "Service Management Dilemma: Dependencies on Intermediary Fields between Goods and Services." JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 3, no. 4 (2018): 40–45. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.34.3005.

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7

Chaudhary, Kuldeep. "Service Quality Expectation and Perception in Life Insurance Services: A Marketer’s Viewpoint." Journal of Advances and Scholarly Researches in Allied Education 15, no. 4 (June 1, 2018): 193–99. http://dx.doi.org/10.29070/15/57413.

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8

Sadeghi, Kianoosh. "Virtualization and encapsulation dynamic e-business services in a service-oriented architecture." International Academic Journal of Science and Engineering 05, no. 01 (June 1, 2018): 163–69. http://dx.doi.org/10.9756/iajse/v5i1/1810015.

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9

Baker, Dale B. "Chemical Abstracts Service's secondary chemical information services." Journal of Chemical Information and Modeling 25, no. 3 (August 1, 1985): 186–91. http://dx.doi.org/10.1021/ci00047a010.

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10

Liu, Ling. "Services Computing: From Cloud Services, Mobile Services to Internet of Services." IEEE Transactions on Services Computing 9, no. 5 (September 1, 2016): 661–63. http://dx.doi.org/10.1109/tsc.2016.2602898.

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11

Hee, Kai-Cheong, and Chiung Ching Ho. "Design of Application Layer Services for Security Automation via a Web Service Approach." Journal of Advances in Computer Networks 2, no. 1 (2014): 76–84. http://dx.doi.org/10.7763/jacn.2014.v2.86.

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12

Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z, and Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries." International Journal Of Innovation And Economic Development 1, no. 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.

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This paper aims to explore the possible usefulness of a combined multi-attribute and SERVQUAL service quality model in analyzing how bank customers perceive service quality. Using a survey, the authors measured how customers in one region in a major Saudi Arabia bank perceived service quality. Responses were analyzed with reference to both multi-attribute service quality and SERVQUAL models. The combined model seems to provide some guidance regarding how bank customers perceive service quality. The finding of several items reveals that customers are difficult to please. However, substantial heterogeneity exists in customer perceptions of the service quality items investigated. This exploratory study examines only one bank in specific region in Saudi Arabia, implying a need for additional research applying this combined model and other methods to investigate banking segment. The noticeable spread in conceptions of service quality items suggests that bank managers and personal bankers may benefit from co-creating services with customers. Banks are considered as intermediates on financial markets. Therefore, improved and customized service quality could make customers inclined to invest their resources in ways that promote economic growth. In addition to traditional measurement models, the SERVQUAL may contribute to service quality assessment in private banking.

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13

Pradhan, Bibhuti B. "An Assessment of Satisfaction in Measuring Service Quality in On-Demand Ride Services." Journal of Advanced Research in Dynamical and Control Systems 11, no. 10-SPECIAL ISSUE (October 25, 2019): 424–28. http://dx.doi.org/10.5373/jardcs/v11sp10/20192825.

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14

Kadve, Prof A. R., Mr Rohan Desai, Mr Omkar Katu, Mr Parth Reke, and Mr Tanmay Shinde. "Financial Services." International Journal of Research Publication and Reviews 5, no. 4 (April 11, 2024): 4250–52. http://dx.doi.org/10.55248/gengpi.5.0424.1027.

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15

M. Anwarul Islam, K., Zulfiqar Hasan, Tawfiq Taleb Tawfiq, Abul Bashar Bhuiyan, and Md Faisal-E-Alam. "Bank becomes cashless: Determinants of acceptance of mobile banking (fintech) services among banking service users." Banks and Bank Systems 19, no. 2 (April 5, 2024): 30–39. http://dx.doi.org/10.21511/bbs.19(2).2024.03.

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Fintech services such as mobile banking are gaining significant acceptance among the citizens in Bangladesh. Therefore, this study aims to explore the determinants that influence banking service users’ decisions to accept and use fintech services such as mobile banking in an emerging market, specifically in Bangladesh. A questionnaire was developed and distributed to individuals actively using banking services in Bangladesh. A total of 400 questionnaires were distributed to individuals who have active bank accounts. This study obtained a total of 315 valid responses that were deemed suitable for inclusion in the data analysis, with a response rate of 78.75%. Furthermore, a five-point Likert scale was utilized to evaluate the responses to the item-based questionnaire. To evaluate the hypotheses, a significance level of 5% was applied, and the data pertaining to the subject matter and purpose of this study were examined using the SPSS v.29. The results of the study display that the acceptance of mobile banking (fintech) services is pronouncedly shaped by perceived trust, privacy, and security but not by perceived risk. Importantly, perceived security (β value = 0.302) has the greatest impact on mobile banking acceptance among customers compared to other variables. This study contributes to the literature by investigating the propensity of using Fintech services within the context of mobile banking.

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16

Gallouj, Faïz, and Paul Windrum. "Services and services innovation." Journal of Evolutionary Economics 19, no. 2 (September 25, 2008): 141–48. http://dx.doi.org/10.1007/s00191-008-0123-7.

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17

Knezevic, Jezdimir. "Mirce mechanics analysis of in-service reliability of NASA-contracted commercial re-supply services." MEST Journal 4, no. 1 (January 15, 2016): 41–52. http://dx.doi.org/10.12709/mest.04.04.01.05.

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18

Tominc, dr Polona, and Richa Pandit. "Study of The Impact of Service Quality on Consumer Behavior in Internet Banking Services." Paripex - Indian Journal Of Research 3, no. 1 (January 15, 2012): 131–33. http://dx.doi.org/10.15373/22501991/jan2014/40.

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19

Koriagina, T. I. "Shadow Services And Legal Services." Problems in Economics 32, no. 7 (November 1989): 43–48. http://dx.doi.org/10.2753/pet1061-1991320743.

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20

Koriagina, T. I. "Shadow Services and Legal Services." Soviet Review 31, no. 2 (March 1990): 34–40. http://dx.doi.org/10.2753/rss1061-1428310234.

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21

Darling, J., and R. D. Tye. "Web Services in Communications Services." BT Technology Journal 22, no. 1 (2004): 72–80. http://dx.doi.org/10.1023/b:bttj.0000015497.81586.ab.

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22

Bishoff, Liz. "Technical Services/Public Services Cooperation:." Technical Services Quarterly 6, no. 3-4 (July 14, 1989): 23–27. http://dx.doi.org/10.1300/j124v06n03_04.

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23

Sankari, G. Sri, and Dr A. Valarmathi. "Student Services Survey." International Journal of Trend in Scientific Research and Development Volume-1, Issue-6 (October 31, 2017): 465–70. http://dx.doi.org/10.31142/ijtsrd3554.

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24

Przybytniowski, Jarosław W. "Effectiveness of insurance intermediation serviced through insurance services channels." Economics and Organization of Enterprise 6, no. 4 (April 1, 2009): 67–73. http://dx.doi.org/10.2478/v10061-010-0029-y.

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25

Гурин, К. К., В. Н. Катаргин, and Е. А. Глушкова. "Methodology for evvaluating the margiinality of car servicee services." Экономика и предпринимательство, no. 6(119) (June 23, 2020): 654–58. http://dx.doi.org/10.34925/eip.2020.119.6.136.

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В данной статье рассматривается способ оценка услуг автомобильного сервиса, которые имеют весомую значимость в инфраструктуре крупных городов России с точки зрения маржинальности. Анализ и развитие услуг по техническому обслуживанию и ремонту поспособствует выявлению наиболее конкурентоспособных услуг. Это является основой благополучного развития предприятий автомобильного сервиса в города Красноярска. This article discusses the method of evaluating car service services that are of significant importance in the infrastructure of major cities in Russia in terms of marginality. Analysis and development of maintenance and repair services will help to identify the most competitive services. This is the basis for the successful development of automobile service enterprises in the city of Krasnoyarsk.

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26

Seth, Dhruv. "A Domain-Driven Design Approach for Micro-Services using Web Services." International Journal of Science and Research (IJSR) 13, no. 6 (June 5, 2024): 784–90. http://dx.doi.org/10.21275/sr24610053316.

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27

Nurismilida, Nurismilida. "THE ANALYSIS OF SERVICES QUALITY EDUCATION BY TEACHER’S PROFESSION IN THE MINIMUM OF SERVICE STANDARDS." ELEMENTARY SCHOOL JOURNAL PGSD FIP UNIMED 5, no. 2 (June 30, 2016): 33–36. http://dx.doi.org/10.24114/esjpgsd.v5i2.4464.

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28

de Maublanc, Henri. "Services." Médium 16-17, no. 3 (2008): 251. http://dx.doi.org/10.3917/mediu.016.0251.

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29

Tagg, Lawrence. "Services." Business Information Review 3, no. 3 (January 1987): 37–45. http://dx.doi.org/10.1177/026638218700300308.

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30

Tagg, Lawrence. "Services." Business Information Review 4, no. 1 (July 1987): 42–44. http://dx.doi.org/10.1177/026638218700400108.

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31

Tagg, Lawrence. "Services." Business Information Review 4, no. 4 (April 1988): 45–46. http://dx.doi.org/10.1177/026638218800400408.

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32

Tagg, Lawrence. "Services." Business Information Review 5, no. 2 (October 1988): 43–45. http://dx.doi.org/10.1177/026638218800500207.

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33

Ruyssen, Olivier. "Nouveaux services et renouveau des services." Revue d’économie industrielle 43, no. 1 (1988): 129–40. http://dx.doi.org/10.3406/rei.1988.1014.

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34

Pupat, Yoann. "« Services publics » et « services d'intérêt général »." Politique européenne 32, no. 3 (2010): 151. http://dx.doi.org/10.3917/poeu.032.0151.

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35

Martin, Paul, Jacqueline Williams, and Amanda Kennedy. "Professional Services and Rural Services Poverty." Deakin Law Review 16, no. 1 (August 1, 2011): 57. http://dx.doi.org/10.21153/dlr2011vol16no1art94.

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It is a fact that rural people suffer from professional services deprivation relative to their urban counterparts. Access to legal services is one form of this deprivation. Whilst often understood as a workforce problem, the issue has broader implications for the economic and social welfare of communities and the professionals who try to serve their needs. In particular the inability to access sufficient ‘knowledge services’ lies at the heart of many problems of rural social exclusion, the cost of which falls inevitably on those who are less mobile, or less capable of securing wealth. This paper takes a systemic look at rural professional services delivery, placing legal services in their larger context as part of the (often incomplete) professional network that supports communities. It outlines the systemic problem and aspects of the specific issues for rural professional services. It presents the results from a survey and a summit organised to discuss the issues that span various professions, and outlines some of the directions that the legal profession might take.

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36

Béliveau, Georgette. "L’avenir des services ou services d’avenir." Service social 41, no. 1 (1992): 5. http://dx.doi.org/10.7202/706554ar.

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37

L Hammes, David, and Jean-Jacques Rosa. "Des services domestiques aux services commerciaux." Revue française d'économie 3, no. 2 (1988): 29–37. http://dx.doi.org/10.3406/rfeco.1988.1176.

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38

Blake, M. Brian. "Crowd Services: Human Intelligence + Web Services." IEEE Internet Computing 19, no. 3 (May 2015): 4–6. http://dx.doi.org/10.1109/mic.2015.57.

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39

Young, Tim. "Free Services versus Fee for Services." Healthcare Management Forum 2, no. 4 (December 1989): 13–16. http://dx.doi.org/10.1016/s0840-4704(10)61414-7.

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40

PŁONECZKA, Karolina. "LOGISTICS IN SERVICES VS. LOGISTIC SERVICES." Zeszyty Naukowe Akademii Sztuki Wojennej 110, no. 1 (January 15, 2018): 14–25. http://dx.doi.org/10.5604/01.3001.0012.1460.

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Nowadays, companies offer various logistics services to their customers. Diversity of these services is essential for business. The range of services that logistics companies cover depends on various factors; it can be solely transport, but can also be a complex service that includes organisation of raw materials delivery, warehousing, delivery of finished goods to customers and dealing with documents like invoices, waybills and others. The increasing popularity of logistics in services is noticeable. This is connected with global changes. This is a complex phenomenon that connects aspects and features of services and logistics. The three most important areas for logistics in services are: minimisation of waiting time, management of service potential and service delivery. The goal of this article is to reveal the difference between these two subjects and review the literature connected with them. The main conclusions are that logistics services can be seen as belonging to logistics in the services phenomenon. In every area of logistics in services, three phases can be distinguished: supply, production and sales. Germany has the leading position in Europe when it comes to the logistics services market. Dynamic changes in logistics have led to the development of a new classification of logistics enterprises. The European Commission is analysing changes in the sector in order to prepare new strategic objectives.

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41

Ulrich, Dave, and Joe Grochowski. "From shared services to professional services." Strategic HR Review 11, no. 3 (April 13, 2012): 136–42. http://dx.doi.org/10.1108/14754391211216850.

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42

Appel-Meulenbroek, Rianne, Mike van de Kar, Pauline van den Berg, and Theo Arentze. "Employees’ preferences for services and facilities offered in serviced offices." Facilities 37, no. 1/2 (February 4, 2019): 3–20. http://dx.doi.org/10.1108/f-10-2017-0098.

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PurposeServiced offices are popular, offering many services and facilities to attract tenants. As research showed that most business centres occupy similar buildings, services are important to differentiate. All kinds of people use them (from freelancers to employees of large corporates) and their characteristics are likely to influence how they value different services. This study aims to identify which services/facilities are perceived as most important and whether end-user characteristics explain differences between users regarding these preferences. Serviced office owners and operators can use the insights obtained from this study to differentiate their product offer from competitors and aim for specific tenant market segments.Design/methodology/approachData were collected through a questionnaire among 137 end-users in 13 serviced offices in The Netherlands. With principal component analysis, 31 services and facilities could be reduced to six independent factors and four additional services. Multiple regression analysis was used to determine effects of user characteristics (employee demographics, job characteristics and reasons for using serviced offices) on perceived importance of each service/facility (factor).FindingsResults showed that organisational characteristics had little effect on perceived importance of services and facilities. Especially the time spent at the office and the reasons for using it showed effects on importance of different services and facilities. Amenities like a gym and childcare were not deemed important by most of the respondents.Originality/valueSo far, research on office users focused largely on single-tenant offices and large corporates. Serviced offices have only been studied from the supply side until now.

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43

Valavandan, Ramamurthy, Prakash Valavandan, Kanagalakshmi S, Valavandan V, Savitha R, Kirubashin Kirubashin, Kiran Athidya P, and Shubhashni P. "Service Design Trend Predictions 2024: Implications for AI and Generative AI-Based Services in Nature Labs." International Journal of Research Publication and Reviews 5, no. 2 (February 27, 2024): 3533–38. http://dx.doi.org/10.55248/gengpi.5.0224.0616.

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44

Dr. V. Sreedevi, Dr V. Sreedevi. "Outsourcing of Geriatric Services." Indian Journal of Applied Research 1, no. 6 (October 1, 2011): 148–50. http://dx.doi.org/10.15373/2249555x/mar2012/51.

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45

Mazhaev, O. E. "UKRVO Astronomical WEB Services." Nauka ta innovacii 13, no. 1 (January 30, 2017): 38–44. http://dx.doi.org/10.15407/scin13.01.038.

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46

Mazhaev, O. E. "UkrVO Astronomical WEB Services." Science and innovation 13, no. 1 (April 12, 2017): 34–40. http://dx.doi.org/10.15407/scine13.01.034.

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47

Thokchom, Amrabati, and P. S. Yadava. "Ecosystem Services of Bamboo." International Journal of Science and Research (IJSR) 12, no. 12 (December 5, 2023): 673–81. http://dx.doi.org/10.21275/sr231207111131.

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48

McAllister, Patrick. "Offices with services or serviced offices? Exploring the valuation issues." Journal of Property Investment & Finance 19, no. 4 (August 2001): 412–26. http://dx.doi.org/10.1108/eum0000000005793.

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49

Kleimenova, S. N. "FUNERAL SERVICES IN THE SYSTEM OF SERVICES." Scientific notes of Taurida National V.I. Vernadsky University. Series: Juridical Sciences 4 (2019): 56–59. http://dx.doi.org/10.32838/1606-3716/2019.4/10.

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50

Parish, Helena. "Children’s Services - Working TogetherChildren’s Services - Working Together." Nursing Standard 27, no. 4 (September 26, 2012): 28. http://dx.doi.org/10.7748/ns2012.09.27.4.28.b1415.

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