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1
Richards, Tanya Krystine. "Legal regulations of internet services providers." Thesis, Queensland University of Technology, 2001. https://eprints.qut.edu.au/36871/1/36871_Richards_2001.pdf.
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The objective of this thesis work is to establish the legal regulations of Internet service providers and establish that there is in fact a body of regulations in existence now for their regulation. While at this time there is feeling in the marketplace that there is insufficient legal regulation of Internet service providers, this thesis has uncovered an existing statutory regime of regulations and obligations. In addition to this existing statutory regime there is further emerging regulations and obligations currently in progress and it can be expected that it will continue to emerge with the industry emergency.
Form a commercial perspective it has been shown that the telecommunications, information technology, communications and entertainment industries are converging with the Internet as a mutual channel for delivery of their existing services. This emergence of a merged industry places the Internet service provider in an interesting position from a regulatory perspective. The Internet service provider is in fact regulated not only by a number of legislative pieces, but also by a number oflegislative bodies.
The term Internet service provider is not an easily defined term. The legal definition is found in the legislation based upon the commercial decisions that the Internet service provider makes, and the term itself is only used in the Broadcasting Services Act. The definition from a layperson point of view is less defined and in many instances does not contain significant correlation with the laypersons expectation of the definition of the term. The life span of the term Internet service provider is questionable. It is difficult to ascertain how long the term will be in common use with the rapid emergence of technology, and if it is still in common usage, if it will have the same meaning as it does at the time of this thesis.
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Oppong-Odiseng, Amma C. K. "Adolescent health : problems, needs, services and service providers." Thesis, Keele University, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.339846.
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Introduction There is a paucity of knowledge regarding adolescent's preferences for care. The health related problems they face have implications for individuals and nations. Objectives To determine the health problems and needs of adolescents, their knowledge, use of, and preferences for health related services and service providers. Study design A descriptive study involving a two-stage probability sample. An interview schedule was designed for data collection. Setting Eight randomly selected main-stream high schools in Stoke-on-Trent, England. Subjects One hundred and eleven males and 142 females aged 14 and 15 years between 1 st April and 30th June 1994. Results The adolescents had unmet problems and needs relating to lifestyle and risk-taking behaviour, sexual and reproductive health, and emotional problems, influenced by socio-economic and legislative factors. Services were used primarily for physical problems. Knowledge of the location and opening times of two local contraceptive services for adolescents was poor (10/253,4%). Factors they associated with confidentiality were identified. Preferences for service providers varied with the nature of the problem. The girls were more likely to give advice to peers regarding substance abuse, and issues relating to sexual and reproductive health, and expressed a greater preference for advice from peers on these issues. The services the adolescents wanted to see provided were appropriate to their needs and reflected a holistic concept of health. Conclusions • The Health of the Nation targets will not be met unless these problems and needs are addressed. • Potential intervention points for health promotion are being missed. • Local services must be widely advertised. • Adolescents need specific reassurance from service providers that their care will be confidential. • Positive actions adolescents are prepared to take need reinforcing. • Peer counselling programmes might be expected to have a greater positive impact on girls. • Adolescents' opinions regarding service provision must be taken into account.
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Hamer, Susan E. "Ontario Superhost ... : what is its value to service providers? /." Online version of thesis, 1996. http://hdl.handle.net/1850/12337.
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Dawson, Dovie Denise. "A Determinant for Measuring the Quality of Tutoring Services Provided by Supplemental Educational Providers." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5070.
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Title I federal regulations provide funding to school districts to support Supplemental Educational Service (SES) tutoring services to qualified economically disadvantaged K-12 students and that these services should be monitored by school districts to determine its effectiveness. However, a school district in Southern California that is the focus of this convergent parallel design study has not provided sufficient oversight of the SES tutoring program resulting in ambiguity about policy implementation effectiveness. Using a theoretical framework of policy implementation as the foundation, the purpose of this study was to explore the role that quality of service played when administrators implemented the No Child Left Behind Act to evaluate tutoring services supplied by SES providers. Data were collected through a series of interviews with 10 school district administrators who also completed the EDUSERV survey. Data from the interviews were inductively coded and subjected to thematic analysis and descriptive information from the survey were calculated. Findings indicate that SES providers work diligently to support student learning improvement, but the inconsistent oversight by the school district has resulted in disparity in performance scores in educational attainment. The positive social change implications of this study include recommendations to school district leadership to engage in consistent training for leadership in oversight of the SES program as well as improvements in oversight of SES performance in order to enhance outcomes for economically marginalized students
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Slomp, Mark William, and University of Lethbridge Faculty of Education. "Measuring the efficacy of career development services : agency and service providers perceptions." Thesis, Lethbridge, Alta. : University of Lethbridge, Faculty of Education, 2006, 2006. http://hdl.handle.net/10133/360.
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This study examined the perspectives of agencies providing career development services
in Canada concerning the current state of efficacy assessment. The central question
guiding this research was: How do representatives of career services agencies perceive
their evaluation practices and the results they are obtaining? A total of 147 (n=147)
agency representatives participated in an on-line survey. The data obtained through the
use of this survey were analyzed using a mixed methods design - methods included
frequency analysis, Chi square analysis and qualitative methods (to conduct content
analysis). A number of conclusions were drawn from this study. It appears that the vast
majority of agencies value reporting on the outcomes of the services they provide and do
engage in efficacy measurement. However, it is also apparent that certain types of career
development agencies do not value and do not engage in efficacy measurement to the
same extent as other types of career development agencies. In addition, it appears that a
strong emphasis is currently being placed on tallying the number of clients who secure
employment or return to school with a lack of emphasis being placed on other outcomes.
Finally, according to the sample in this survey, agency representatives are encountering
many obstacles in their attempts to measure the effectiveness of the services they provide.
The results of this study have many implications for the field of career development. In
order to provide a sound body of evidence attesting to the efficacy of career development
services much work will have to be done to build a strong framework to ensure
accountability.xiv, 151 leaves ; 29 cm.
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Stephani, Josefine. "Privata utförares påverkan på kommunaluppföljning i Linköpings- ochEskilstunas kommun : En jämförande fallstudie av förekomsten avLagen om valfrihetssystem och dess påverkanpå uppföljning och utvärdering av hemtjänst ikommuners egen regi." Thesis, Linköpings universitet, Statsvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-132170.
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Sweden has during a long time gone through a change to a higher rate of private providers in welfare services. Due to this change the Swedish government, in 2013, conducted an investigation regarding the monitoring of private providers. The investigation presented a suggestion of a new law to encourage municipalities to have a more structured monitoring. The investigation also proclaimed a need to investigate further how the law could include even the services provided by the municipalities themselves. The investigation saw a need to make the law more neutral between the both forms of providers. The purpose of this paper is to compare the two municipalities Linköping and Eskilstuna and the presence of the Act on System of Choice in the Public Sector and how that affect the monitoring and evaluation of the home care services that is provided by the municipalities themselves. The method chosen for this paper is a comparative case study. In both cases people with central professions have been interviewed and documents related to monitoring have been studied. Given this material, an analysis and a discussion about the results have been made. The conclusion of this is that there is a difference in the monitoring and evaluation of home care service between the both municipalities. The results indicate that the municipality with a higher rate of private providers have a more thorough and structured monitoring of both private providers and the services provided by the municipality itself. The municipality which have had only one private provider in home care services do not use the same material for monitoring both private and municipal providers.
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Brinson, Joseph Ray, and Luis Hernandez. "HUMAN SERVICE PROVIDERS’ PERCEPTION OF THE QUALITY OF CLIENT SERVICES PROVIDED AS RELATED TO THEIR LEVEL OF SELF-CARE." CSUSB ScholarWorks, 2014. https://scholarworks.lib.csusb.edu/etd/71.
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This study explored human service providers’ perception of the quality of client services provided as related to the providers’ level of self-care. We utilized a quantitative research approach to survey 54 human service providers from three Southern California agencies. An independent t-test was conducted to analyze the difference between participants’ perceptions of self-care by age, gender, and level of education. This study revealed a significant difference was found between gender and social care. Females are more likely to maintain an open, trusting relationship with someone who they can share their frustrations with, sustain balance in their life by pursing a variety of interests outside of work, and have a close relationship with someone who serves as a mentor and/or advisor. Also, a significant difference was found between gender and service delivery. When not meeting self-care needs, men felt that their service delivery was affected more so than women. Additionally, when stressed, males had more difficulty relating to clients than females. Due to the limitations of the study such as: sample size, sampling technique, validity and reliability of the questionnaire, these results cannot be generalized. For future research, it is recommended that similar studies are conducted on human service providers’ perception of the quality of client services provided as related to their level of self-care utilizing a larger sample size and a standardized instrument. It is also recommended that gender differences are studied within social work regarding self-care and its impact on job retention.
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Retana, Solano German F. "Technology support and demand for cloud infrastructure services: the role of service providers." Diss., Georgia Institute of Technology, 2013. http://hdl.handle.net/1853/50236.
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Service providers have long recognized that their customers play a vital role in the service delivery process since they are not only recipients but also producers, or co-producers, of the service delivered. Moreover, in the particular context of self-service technology (SST) offerings, it is widely recognized that customers’ knowledge, skills and abilities in co-producing the service are key determinants of the services’ adoption and usage. However, despite the importance of customers’ capabilities, prior research has not yet paid much attention to the mechanisms by which service providers can influence them and, in turn, how the providers’ efforts affect customers’ use of the service.
This dissertation addresses research questions associated with the role of a provider’s technology support and education in influencing customer use of an SST, namely public cloud computing infrastructure services. The unique datasets used to answer these research questions were collected from one of the major global providers in the cloud infrastructure services industry. This research context offers an excellent opportunity to study the role of technology support since, when adapting the standardized and commoditized components of the cloud service to their individual needs, customers may face important co-production costs that can be mitigated by the provider’s assistance. Specifically, customers must configure their computing servers and deploy their software applications on their own, relying on their own capabilities. Moreover, the cloud’s offering of on-demand computing servers through a fully pay-per-use model allows us to directly observe variation in the actual use customers make of the service.
The first study of this dissertation examines how varying levels of technology support, which differ in the level of participation and assistance of the provider in customers’ service co-production process, influence the use that customers make of the service. The study matches and compares 20,179 firms that used the service between March 2009 and August 2012, and who over time accessed one of the two levels of support available: full and basic. Using fixed effects panel data models and a difference-in-difference identification strategy, we find that customers who have access to full support or accessed it in the past use (i.e., consume) more of the service than customers who have only accessed basic support. Moreover, the provider’s involvement in the co-production process is complementary with firm size in the sense that larger firms use more of the service than smaller ones if they upgrade from basic to full support. Finally, the provider’s co-participation through full support also has a positive influence on the effectiveness with which buyers make use of the service. Firms that access full support are more likely to deploy computing architectures that leverage on the cloud’s advanced features.
The second study examines the value of early proactive education, which is defined as any provider-initiated effort to increase its customers’ service co-production related knowledge and skills immediately after service adoption. The study analyzes the outcome of a field experiment executed by the provider between October and November 2011, during which 366 randomly-selected customers out of 2,673 customers that adopted during the field experiment period received early proactive education treatment. The treatment consisted in a short phone call followed up by a support ticket through which the provider offered initial guidance on how to use the basic features of the service. We use survival analysis (i.e., hazard models) to compare the treatment’s effect on customer retention, and find that it reduces by half the number of customers who leave the service offering during the first week. We also use count data models to examine the treatment’s effect on customers’ demand for technology support, and find that the treated customers ask about 19.55% fewer questions during the first week of their lifetimes than the controls.
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Cook, Jacqueline S. "With good intentions: Appalachian service providers in human services and community mental health." Diss., Virginia Polytechnic Institute and State University, 1986. http://hdl.handle.net/10919/76485.
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This study is a self-assessment of a small group of Appalachian face-to-face service providers in human services and community mental health. It has evolved from their daily experiences. The purpose of the study has been to reflect back to these providers information about themselves. That reflection has been given in the form of an Adlerian life style analysis, a psychological assessment for individuals modified as assessment of a group.
The reflected impression provided its own image for change and an opportunity for the participants to assess what impact, if any, their jobs might be having on other aspects of their lives. In the process of informing the participants about themselves, there has been the intent to give that same information to the people who come for services, supervisors, administrators, policy makers, and ultimately the community of academics and scholars.
The author of this study functioned as a co-worker with the other participants, becoming a part of that system which she was observing. The job gave wide access for observation and work with the participants in a variety of settings. The primary interactions took place in the homes of families referred for alleged child abuse and neglect, to include sexual abuse.
The methodology allowed the research effort to be one of exploration and evolution. Based on the notion expressed by Carol Ehrlich that people can do research for and about themselves rather than having others do it for them, it drew from several theorists, described in order of their use in the study: H.T.Wilson, Brian Fay, Alfred Adler, Stephen Fawcett, and George Gazda.
Presenting one subjective view of reality, conclusions of the study pointed to unconscious guilt on the part of participants with respect to system inadequacies, marked by a desire to feel superior in the helping relationship or in the relationship with those perceived to have authority over them. Unaware of these feelings, and in the simple performance of their jobs, the participants help to perpetuate the systems in which they work and often purport to deplore.Ph. D.
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Meyer, Kyrill, and Michael Thieme. "Theory and Practice for System Services Providers in Complex Value and Service Systems." Universitätsbibliothek Leipzig, 2013. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-128474.
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In September 2013, the „International Symposium on Service Science (ISSS)“ offered various participants a unique platform for advancing research and discussions in service science for the fifth consecutive year. Being held as part of the “Leipzig Days of Applied Informatics/Leipziger Tage der Angewandten Informatik”, researchers and practitioners alike joined in their effort to better understand the emergence of system services providers in complex value chains and service systems. The proceedings book documents some of their insights and wants to serve as reference for the advancing discussion.
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Rupp, Laura Kay. "Disaster Preparedness of Rural Healthcare Providers." Diss., North Dakota State University, 2018. https://hdl.handle.net/10365/27460.
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The purpose of this project was to identify the current status of education/training of rural health care providers and identify gaps in training/education to better prepare rural providers to care for victims of disasters. A survey was conducted and distributed to 21 physicians, nurse practitioners, and physician assistants employed at rural clinic/critical access hospital. The survey consisted of quantitative and fill in the blank questions. The survey was distributed through the electronic survey engine ?Qualtrics.? Participation in the survey was voluntary and responses were anonymous. The survey addressed/identified: basic demographic information, knowledge of disaster/emergency preparedness and care of victims as a first receiver, experience and education related to disasters/emergencies, perceptions of emergencies/disaster types most likely to impact their facility, future education/training preferences, and barriers to participation in disaster/emergency education/training. The survey also assessed the providers? comfort level with suggested disaster/emergency core competencies put forth from professional emergency/trauma organizations. The response rate to the survey was 57.14%. Of those that responded 41.67% reported experience in caring for victims of disaster. Participation in previous disaster education/training was reported by 83.3% and these same respondents were familiar with their role according to the facility?s Emergency Operations Manual (EOM). The providers perceived that natural disasters were most likely to affect their community (83.33%) in relation to events from the facility?s Hazard Vulnerability Analysis (HVA). Respondents that reported having not participated in disaster education/training indicated a lack of time and new employment as barriers. For future training 66.66% of those that responded would prefer hands on training and were willing to spend one hour per year on disaster training/education. In regard to their ability to care for disaster/emergency victims, participating providers considered themselves novice (25%), advanced beginner (25%), competent (16.67%), proficient (25%) and expert (8.33%). Overall, results indicate that most respondents had experience and are currently participating in education/training. However, the majority still consider themselves novice or advanced beginner in their ability to care for disaster/emergency victims. Most felt that there was little likelihood for most disaster events to occur in their community other than natural disasters.
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Remmertz, Frank R. "Scope and limits of the German legal services act for legal tech service providers." Universität Leipzig, 2018. https://ul.qucosa.de/id/qucosa%3A21217.
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In contrast to as in other jurisdictions, such as the United States or the UK, out-of-court
legal services in Germany are strictly regulated by a statute, the Legal Services Act, which
came into force nearly a decade ago and superseded the former Legal Counsel Act (Rechtsberatungsgesetz).
According to this act, out-of-court legal services must be expressly permitted
and are, in principle, reserved to lawyers. Consequently, there are certain legal restrictions
for tech providers offering legal services in Germany that must be observed. The
following article deals with the scope and limits for offering legal services by legal tech providers
in Germany according to the German Legal Services Act. The author explains why
some legal tech business solutions offering legal services may be in conflict with this act,
which is a significant issue of compliance for both legal tech start-ups and their investors.
Entrepreneurs, stakeholders of legal tech start-ups and capital investors should weigh the
economic opportunities and legal risks carefully before placing a legal tech start-up on the
German market.
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Kiatkulthorn, Pakitta, and Thanaporn Sathapornwanit. "Corporate Social Responsibility (CSR) impacts as selection criteria when buying services from Third Party Logistics (TPL) providers: A case study of ITAB Scanflow." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-19343.
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Introduction – People and society are more concerned about Corporate Social Responsibility as well as the demand of outsourcing logistics services. When buyer companies select TPL providers, the selection criteria are focused on cost and on time delivery, while issues like CSR are often placed in a low priority. Purpose – The purpose of this master thesis is to analyze how Corporate Social Responsibility (CSR) impacts as selection criteria when buying services from Third Party Logistics (TPL) providers. Design/Methodology – The research approach of this thesis is qualitative. Both primary data and secondary data collection were used; semi-structured interviews, emails, field observation and documentation. There are seven respondents from three different companies. Findings – From buyer companies’ perspective, CSR was taken into account when buying services from TPL providers. However, it had impact on a low priority since the buyer company chose leading TPL providers that have a good reputation and image. The buyer company believes that those selected TPL providers have already implemented CSR practice. Moreover, the results show that the main driving force behind the application of CSR was the customer requirement Research limitations – This master thesis has studied in a specific Swedish company when selecting TPL providers. Moreover, this research has been studied from the buyer companies’ perspective.
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Rapp, Mackenzie Kaye. "Occupational Stressors Among Providers of HIV Prevention and Support Services." Scholar Commons, 2012. http://scholarcommons.usf.edu/etd/4210.
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Much literature has documented the high levels of burnout, stress, and grief in HIV physicians and nurses due to the challenging nature of the chronic, fatal disease with which they deal on a daily basis. Providers of social and HIV prevention services face similar challenges while working with stigmatized, terminally ill clients. However, since these latter occupations deal with social, rather than clinical interventions, their experiences may differ from those of medical personnel. Through open-ended interviews with HIV counselors, educators, case managers, and outreach workers, this exploratory study assesses the occupational stressors of providers of social and HIV prevention services in the Tampa Bay area. By addressing the factors that contribute to stress in HIV prevention work, coping strategies and structural interventions are recommended to an AIDS service organization to combat the ill effects of these problems.
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Yeritsyan, Sargis. "Just Culture Consulting, LLC| Cultural Competency Services for Healthcare Providers." Thesis, California State University, Long Beach, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10839096.
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The U.S. healthcare industry seeks to improve patient satisfaction as the national trend of increasing diversity and ethnic representation continues. The provision of culturally sensitive health care will not only increase patient satisfaction and outcome metrics but also allow healthcare organizations to thrive financially by meeting patient needs and payer requirements. Just Culture Consulting, LLC. is a start-up, for-profit healthcare consulting firm that will provide cultural competency and language training services for healthcare professionals. Just Culture Consulting, LLC. aims to build a regionally and potentially a nationally recognized brand in specialty healthcare consulting by capitalizing on the growing need for culturally competent providers in healthcare. The Firm will retain a large client base through aggressive marketing and by leveraging the skills of its multicultural staff who possess significant career and native exposure to language, cultural sensitivity, healthcare delivery, and administration.
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Osborn, Lawrence Andrew. "Recovery-Oriented Services and The Provider-Consumer Relationship: Interdisciplinary Perspectives Of Community Mental Health Care Providers In Virginia." Bowling Green State University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1355872551.
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Dunman, Kristina M. "Improving long-term resettlement services for refugees, asylees, and asylum seekers : perspectives from service providers." [Tampa, Fla] : University of South Florida, 2006. http://purl.fcla.edu/usf/dc/et/SFE0001748.
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Oduose, Godspower. "Evaluation of Third Party Logistics Providers And Their services in Sweden." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-17779.
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This thesis focuses on third party logistics providers in Sweden and their service offerings. The author examines, evaluate and discuss the range of third party logistics services provided by third party logistics companies in Sweden. Furthermore, the author categorized the third party logistics providers using some of proposed frameworks and theories for differentiating third party logistics providers from previous researchers. This was done to determine the relevant categories that the third party logistics providers in Sweden belongs to. Moreover, the author made a comparison of the competence of third party logistics providers in terms of the number of services they offer in Sweden. The author used the qualitative research approach as the thesis is more exploratory in nature. Basically, exploratory research is conducted to obtain greater understanding of a concept or to help clarify ambiguous problem. The author interview four (4) third party logistics providers in Sweden and other information such as the provider’s website information and annual reports was used in the analysis. It is interesting to note that, relationship between third party logistics providers and their customer is a major factor when classifying providers into different category. Some of the theories proposed by previous researcher on the classification of third party logistics provider have become obsolete due to the fact that the relationship between the third party logistics providers and their customers has evolve over the years from formal cooperation to strategic alliance and joint ownership. Some of the companies are less competent than others in terms of the services they offer in each of the third party logistics service categories. This does not necessarily make them weaker because the services they offer in each of the categories are being driven by the company’s business strategy to stay competitive in the third party logistics industry. Furthermore, although size and global status give some competitive advantages, adopting different strategies such as creating a niche market in a particular service or a particular industry will provide major competitive advantages to third party logistics providers.
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Hjouj, Btoush Mohammad A. "Evaluation of e-government services in Jordan : providers' and users' perceptions." Thesis, Sheffield Hallam University, 2009. http://shura.shu.ac.uk/3213/.
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Efficient and effective implementation and development of e-government services require an understanding of whether these e-government-services are tailored to meet users') expectations under the citizen-centric approach, and what are the barriers that might hamper the achievement of that slogan. This research explores the public eservices from a multi-view or multi -stakeholders' perspective. This includes: the users' perceptions using a conceptual maturity model-61 Model- to investigate empirically the characteristics of the public e-services in Jordan, and the employees' perceptions, who are the providers of the e-government services, to explore the barriers to these public eservices. The sample to this research was drawn from two sources: users of e-government services, and employees in Jordanian governmental organizations. This research is mainly deductive, and includes a mixed research approach of both quantitative and qualitative methods. A survey approach was employed to achieve the research objectives. Moreover, nine interviews were carried out with both users and providers of e-services to obtain insightful data, and to enhance the interpretation of the quantitative findings. Factor analysis, bivariate analysis, error bars, and graphs were employed to explore and clarify patterns of multifaceted relationships for various perceptions of e-government services in relation to demographic characteristics, and the barriers that impede the development of these services. The findings reveal that users of e-government services were chiefly critical of the current status, which was identified according to four categories: Inform, Interact, Intercommunicate, and individualize. However, that dissatisfaction has not stopped the users to aspire a desired status of e-government services, which again was identified according to two categories: Integrate, and Involve. Moreover, the providers reveal in their perception of the barriers that five various barriers' categories 'impede the implementation and the progress of e-government services in Jordan. These barriers, which have been identified according to the providers' perception, are: Policy, Economic, Skills, Technical, and Organizational barriers which were explained using a PESTO framework. Finally the state of play of the Jordanian e-government services was evaluated using the 61 Model to account for the previous two perceptions and establish the relationships between the different perceptions. Because of the scarcity of any empirical investigation of a theoretical maturity model in general, and within the Jordanian context in particular, this research provides an original contribution concerning the evaluation of e-government services and the barriers that hamper them. Unlike previous studies within developed and developing countries, this research investigates the theoretical maturity model from multi-view stakeholders' to establish an understanding of how to provide effective and efficient e-government services that tailored to attain citizen-centric approach.
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Gilmer, Todd Patrick. "Mixed payments to providers and the use of ambulatory ADM services /." Thesis, Connect to this title online; UW restricted, 1997. http://hdl.handle.net/1773/7388.
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Jordan, Nina L. "Inclusive Education: Related Services Providers' Perceptions of their Roles and Responsibilities." ScholarWorks, 2020. https://scholarworks.waldenu.edu/dissertations/7973.
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Studies that expressly define the roles of related service providers in inclusive schools are limited. The purpose of this phenomenological study was to examine the lived experiences of related service providers, specifically occupational therapists, physical therapists, and speech and language pathologists, who practice in an inclusive education setting. An objective was to examine their attitudes and beliefs toward inclusion. This study used role theory as the theoretical framework. Tenets of role theory were used to explain how related service providers have come to understand their roles and responsibilities in the inclusion setting. Purposeful and snowball sampling yielded 10 participants who participated in semi-structured interviews. Data were analyzed using a multistep, phenomenological analysis method. The participants' descriptions of their involvement in inclusion revealed 7 themes: Expert/consultant, evaluator, direct service provider, mainstreaming, methods of collaboration, member of a multidisciplinary team, and documentation. Findings suggest a strong correlation between the perceived roles of the participants and the generic roles reported in the literature. Three themes emerged from their descriptions of their attitudes toward inclusion: general definition of inclusion, social/behavioral effects on inclusion, and barriers to inclusive education. The participants' views on the behavioral and social impact of inclusive education were mixed. Findings inform stakeholders about the day to day experiences of related service providers in an inclusion setting. This study represents a steppingstone toward increasing awareness of school-based professionals' contributions to the educational experience of special education students.
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Matheson, Catriona I. "Community pharmacy services for drug misusers : a study of the perspectives of service users and providers." Thesis, University of Aberdeen, 1998. http://digitool.abdn.ac.uk/R?func=search-advanced-go&find_code1=WSN&request1=AAIU105510.
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The aim of this research project was to investigate, in detail, all aspects of the apparently increasing role of the community pharmacist in Scotland in providing services to drug misusers. The research focused on two areas: firstly, the effect of pharmacists' attitudes on their actual behaviour (i.e. whether services are provided), the type of services provided and how these services are delivered in practice as perceived by the pharmacist and the drug misusing client; secondly, the nature of the interaction between the pharmacist and drug misuser. Drug misusers valued a good relationship with their pharmacist and this encouraged service usage. Negative attitudes from pharmacist about drug misusers were a barrier to service provision both in terms of whether services were provided and the process of service delivery to drug misusers. This could be relieved by encouragement and endorsement of the pharmacist's role. Negative attitudes are counterproductive as they promote the sense of stigmatisation of drug misusers and may precipitate negative behaviour. To some extent negative attitudes are caused by personal conflict regarding the appropriate professional role of the community pharmacists in drug misuse. Greater local networking, joint training with other service providers and active support from local health boards would encourage more pharmacists to provide the services desired by drug misusers such as greater availability of injecting equipment and methadone dispensing. This would enable the principles of the harm reduction strategy to be widely practised.
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Sääf, Alexander. "Cloud Services for Building the Modern Internet of Things : An Examination of IoT Cloud Service Providers." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-162090.
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As the IoT has grown in popularity, modern Cloud Providers have begun offering IoT-specific features. These features could provide IoT developers with a lot of aid, but they are new and relatively unexplored. This study aims to explore these IoT-specific features in order to build a better foundation for developers looking to leverage them to improve their IoT systems or development process. To do this, a literature study combined with a case study was carried out. The literature study gives insight into the current research around IoT and IoT cloud providers, for example with common issues and possible applications. The case study provides a reference of how a simple proof-of-concept system can be developed using two of the available providers: AWS IoT and Azure IoT.
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Nobiling, Brandye Dawn. "CLINICAL SERVICES PROVIDERS' BEHAVIORAL INTENTION TO PROVIDE THE INTRAUTERINE DEVICE (IUD) MEASURED BY THE THEORY OF REASONED ACTION." OpenSIUC, 2010. https://opensiuc.lib.siu.edu/dissertations/176.
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Today, intrauterine devices (IUDs) are used by over 100 million women worldwide, making it the most popular reversible method of birth control. Approximately only 2% of American women, however, choose to use this method of birth control. The purpose of this study was to explore clinical services providers' (CSP) behavioral intention to provide the IUD. An instrument based on the theory of reasoned action (TRA) surveyed National Association of Nurse Practitioners in Women's Health (NPWH). A total of 695 participants appropriately completed the survey, resulting in approximately a 30% response rate. Pearson Product Moment Correlations assessed the linear relationship(s) among summed scales and individual instrument items. Hierarchical regression identified the level of variance accounted for by TRA scales and the knowledge scale. Consistent with TRA tenets, statistically significant associations were found among TRA constructs and behavioral intention; whereas knowledge, while a statistically significantly correlated variable with behavioral intention, was not a predictor of behavioral intention. Future research should continue to explore factors of IUDs use, including those not a part of TRA. Health educators should plan programs to assist in health information delivery, and develop social marketing campaigns to help women seeking family planning services become effective consumers of health information about IUDs.
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White, Connie Mae. "Diabetes education guide for primary care providers in Montana." Montana State University, 2005. http://etd.lib.montana.edu/etd/2005/white/WhiteC0505.pdf.
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Ding, Dong. "A practical investigation into how education providers can effectively exploit web services." Access electronically, 2004. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20060221.092420/index.html.
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Davidson, Guszti. "An analysis on advanced practice providers delivering primary care services through telehealth." reponame:Repositório Institucional do FGV, 2016. http://hdl.handle.net/10438/17972.
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Health care is a rapidly evolving industry with new technologies constantly entering the marketplace. Supply for quality care has to continuously catch up to demand. The United States’ primary care system is at a crossroads, as patients rightly demand the best in health care costs, access, and quality. How will the industry continue to deliver high quality of care with our nation’s increasing demands? What technologies can be best utilized when caring for our aging population? This thesis is built around key sections that address our country’s impending physician shortage and how our health care system can combat growing demand with better processes and technologies. First, this thesis will examine physician shortages in America and what opportunities are available to address the problem. Existing health care research has found that advanced practice providers improve the costs, access, and quality of care as a solution to the impending shortage. This review will also assess the effectiveness of advanced care providers and health systems using telehealth, and how technology can alleviate the primary care physician shortage. An analysis was also conducted to document the United States’ current ratio of physician to patients in each state, which shows that adding advanced primary care providers and telehealth services can narrow the gap between supply and demand in most states. Second, this thesis will analyze the impact of telehealth in the U.S. health care system. A literature review of telehealth’s definition and history will give a foundation of how the technology has already changed how Americans access care, especially in rural areas. This thesis is proposing that advance practice providers can deliver primary care services using telehealth. Through the review of studies and literature, in addition to interviews with industry experts, it is suggested that there is a lack of concrete evidence with which to fully assess the economic impact of telehealth. Two of the most common economic evaluation methods are cost-utility analysis (CUA) and cost-effectiveness analysis (CEA). The main x objective of CUA, which is used especially in health technology assessment, is to estimate the ratio between the cost of a health-related intervention and the benefit it produces in terms of the number of years lived in full health by the users. In health technology assessments, the benefits are usually expressed in quality adjusted life years.1
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Cassou, Matthieu. "About the optimality of competition among health-care providers." Thesis, Paris 1, 2017. http://www.theses.fr/2017PA01E024.
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Cette thèse de doctorat a pour objet d’évaluer les effets potentiels d’une concurrence accrue sur le marché de la santé. Elle porte une attention particulière aux effets de la concurrence sur l’efficacité allocative du système de santé en termes de soins et de dépenses de santé. Dans leur ensemble, nos résultats suggèrent que les effets canoniques de la concurrence ne s’appliquent pas nécessairement au marché de la santé, et détaillent des circonstances dans lesquelles une hausse de la concurrence pourrait nuire au bien-être social. Cette thèse comporte une introduction et trois chapitres (articles académiques), chacun portant sur un aspect diffèrent de l’efficacité du système de santé. Le premier chapitre analyse l’impact de la concurrence sur les pratiques de soins hospitaliers et leur régulation par tarification prospective. Le second chapitre détaille les enjeux de régulation liés à la nature incomplète de l’information sur les patients au moment de choisir la procédure de soins à adopter, à commencer par la décision de mettre en œuvre des tests de diagnostic supplémentaires. Le dernier chapitre de cette thèse discute les conséquences possibles de l’asymétrie qui peut exister entre fournisseur de soins public et privé en termes d’obligation de couverture et pouvant être appliqué au marché de l’aide à domicile des personnes âgéesThe purpose of this thesis is to study the potential effects of an increased competition between health-care providers on the allocative efficiency of the health-care system. In a theoretical framework it discusses the effect of competitive pressure considering the decentralization of treatment decisions, diagnostic tests’ performance, and the organization of care coverage. It is composed of an introduction and three chapters (essays), each of them focusingon a different aspect of the health-care system efficiency. Our findings globally suggest that the canonical effect of competition does not necessarily applies to the health-care market,and detail circumstances in which competition could degrade social welfare. The first chapter analyses the impact of competition on hospitals’ treatment praxis and their regulation through fixed-repayments. The second chapter details the regulation issues related to the incomplete nature of the information on patients’ illness before the decision to perform diagnostic tests.The last chapter of this thesis discusses the possible outcomes of the asymmetry of obligation of services between public and private competitors in an application to the home-care market for the elderly
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Rodriguez, Liliana. "Technology appropriation awareness and identification." Thesis, Loughborough University, 2017. https://dspace.lboro.ac.uk/2134/27543.
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This thesis presents the results of a research that examines technology appropriation (TA) awareness and identification in digital services start-up companies. Technology appropriation refers to the unexpected ways in which people adopt and adapt technology to make it serve their personal needs and motives. The research questions(Chapter 1) are: (1) How to identify TA within the development of digital services in the context of start-ups? (2) How aware are service providers of the phenomenon of TA? (3)What are the enablers for the appropriation of services by users? To address these questions, the thesis presents in chapter 2 a literature review that illustrates the context of the research, and explains its key concepts: digital services, user involvement in the development of digital services, technology appropriation, and levels of user engagement. Specific research methodological choices as well as specially designed research data collection and analysis tools are subsequently explained in chapter 3. An exploratory study is then introduced in chapter 4 to demonstrate how users can be involved in the development of digital services, evidencing the need for further research in TA. This initial work is concluded in chapter 5 by the introduction of a theoretical framework for TA (TF TA). Chapter 6 outlines the design and planning of the main study consisting of five case studies which provide empirical data for the core findings of this research. A first set of findings deriving from a comparison of TA examples found in the case studies based on the TA three levels proposed framework (TF TA) is presented in chapter 7. A second set of findings presented in chapter 8 helps to respond to the questions: (1) how aware are service providers of the phenomenon of TA, and (2) what are the enablers for the appropriation of services by users? These findings establish the level of TA awareness of each case study, outline the taxonomy of TA service types, and introduce emerging themes resulting from a thematic analysis, which also serves to propose enablers for TA within digital start-ups. Chapter 9 and 10 identifies and presents a third set of findings and contributions to knowledge. Main contributions are: a new tested and revised TA Level Framework created by examining the empirical findings against the TA Theoretical Framework (TA TF). And a new TA Identification Method within the development of digital services in the context of start-ups, underpinned by the tools previously developed in the research. Minor contributions explained in chapter 10 are: A taxonomy of TA services (pro-active/re-active/inactive), an account of the Key Aspects of TA Awareness, a Typology of TA Outcomes (Soft TA, Hard TA, and Hard & Soft), and a revised classification of TA Impact and TA levels. It also comprises an explanation of the relationship of TA Levels & TA Impact, a revised model of the user involvement approach, a new categorisation of TA User Actions (Expected/Engage/TA savvy), and an identification of TA Enablers (User Lead & Service Control). This research has found that the Key Aspects of TA Awareness are TA Concept, Systematic Programme of User Involvement, Mode of User Involvement, Identifying TA Actions, and the TA Enablers (User Lead & Service Control). The research has also found that the users actions and outcomes related to the adoption and adaption the technology, can be classified in High (when the users lead parts of the service), Medium (when the users customised and personalised the service) and Low levels (when the users used the service as intended, but give feedback to the service providers about its used). Additionally, this work has determined that the services and service providers TA Level Awareness is determined by how much they understand and know about TA. This awareness can be classified as proactive (when the service provider understands, identifies, and knowingly foster TA within the service), reactive (when the service provider understands TA in other services but cannot identify TA and reacts to users feedback and TA) and inactive (when the service provider does not recognised and cannot identify TA within the service). This investigation also has established that the aspects of the TA Level Framework can be integrated and employed as a method for TA identification within the services. This study has recognised that TA impact, the extent to which services are employed in the process of appropriation, can be classified as high, medium and low depending on how the service providers change and further develop their service because of their understanding and identification of TA. The enquiry also found that the level of TA impact is different from the TA Level, that the knowledge and awareness of TA impact are underpinned by the user actions and outcomes, as well as by their change and development. Another finding of this research is that the users TA outcomes (this is the tangible consequence of the user adoption and adaptation of technology) can be classified as Soft TA, Hard TA and Soft & Hard TA. Soft TA corresponds to the changes made by users related to the social practices evolution of the service, Hard TA refers to the changes made by the users in the API of the service. Soft & Hard TA relates to the combination of user changes in social aspects and the manipulation of the service s API. The study found that the service providers main approaches to user involvement are: listening to and collaborating, testing and experimenting and active observation. Last, this investigation determined that users actions concerning TA can be expected (users do nothing else other than the expected use of the service), engaged (where users are involved in the development of the service for personal motives) and TA savvy (where users are involved in in the development of the service for personal motives, but they have software and programming skills). The conclusions section summarises the research and explains its limitations. It also presents a personal reflection and indicates avenues for future research.
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Williams, Sherry Lee. "Closing the Financial Inclusion Gap by Understanding What Factors Drive Consumer Selection of Financial Service Providers." Diss., Temple University Libraries, 2019. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/588911.
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Business Administration/Strategic ManagementD.B.A.
This research seeks to determine what factors and combinations of banking features drive the choice of a financial service provider. Two studies have been devised to explore the research question. The initial study, uses factor analysis and logistic regression to examine the importance of perceived cost, convenience, and relational trust in the choice of a financial services provider. An additional study uses choice-based conjoint analysis to conduct an exploratory study to identify combinations of banking features that potential customers perceive as most attractive. The study simulates real-world buying situations that ask research participants to trade one financial services attribute for another. Results from the first study suggest that a consumer’s choice of banks, prepaid cards, online lending, and the US Postal Service for financial services is associated with a preference for convenience while relational trust and perceived cost drives the choice of “street” AFS providers. In the second study, results from the choice-based conjoint analysis suggest that fees are significantly more important than convenience and level of customer contact across all categorical variables (age, gender, race/ethnicity, employment, income, and education). Additionally, in-person customer service contact is considered more important than convenience. Understanding these factors, optimal combinations and proportions, and trade-offs through the eyes of the consumer, may be of value to both policy makers and industry officials alike when grappling with options to strengthen financial inclusion.
Temple University--Theses
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Swenson-Coon, Hana Gen, and Bertha Ayala Reeves. "SERVICE PROVIDERS' PERCEPTIONS OF BARRIERS TO SERVICES FOR WOMEN WITH POSTPARTUM DEPRESSION IN SAN BERNARDINO AND RIVERSIDE COUNTIES." CSUSB ScholarWorks, 2018. https://scholarworks.lib.csusb.edu/etd/675.
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The purpose of this study was to identify barriers to receiving services for women suffering with Postpartum Depression (PPD) in the San Bernardino and Riverside County areas. 11 - 20% of mothers experience symptoms of PPD, which if left untreated can negatively impact the mother-infant relationship, ultimately affecting the entire family unit. Past studies have identified a variety of barriers to receiving treatment for PPD. However, research has not focused specifically on the obstacles mothers face in these two neighboring counties.
The study utilized an online self-administered questionnaire developed by the researchers to identify barriers to treatment for PPD. There were 41 participants from San Bernardino and Riverside Counties. The questionnaire was intended to be distributed to service providers that come into contact with this vulnerable population; primarily social workers, licensed therapists, masters of social work (MSW) students student interns, physicians, registered nurses, and midwives. However, because a snowball sampling technique was used, it was possibly sent to other professionals who come into contact with this population.
Our study found that most of the barriers identified in previous studies also applied to our participants. The barriers rated highest in terms of limiting access to PPD services were a physician’s lack of time with patients, knowledge of PDD symptoms, the patient’s relationship to physician, and limits in coverage, as well as knowledge of services covered, lack of emotional support from significant other and/or family members, and transportation challenges including distance from providers. Additional barriers that were recognized in the literature and in our research, were education barriers, cultural barriers, stigma associated with postpartum depression, fear of child welfare officials, lack of culturally sensitive screening tools, and fears surrounding the use of medication.
The results from this study may help practitioners and researchers better understand the barriers women with PPD face in accessing services, and may help service providers tailor their treatments and services accordingly. Additionally, the knowledge gained from the research may also inspire policy changes to improve women’s access to PPD services.
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MacKeigan, John Mark. "Liability of air traffic services providers : the impact of new systems and commercialization." Thesis, McGill University, 1996. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=23962.
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The liability regime to which air traffic services (ATS) providers are subject is being significantly changed with the implementation of satellite-based technologies as exemplified by the ICAO Communications, Navigation, Surveillance/Air Traffic Management (CNS/ATM) systems, and by the movement from state to corporate provision of services.These new systems will result in less individual state control than currently exists. With multiple service providers crossing sovereign airspace boundaries, a space-based component and a greater role for pilots in selection of flight profiles, these new systems will create an increasingly complex ATS liability environment.
Statutes governing and limiting the liability of state ATS providers will thus have less relevance than in the past with the withdrawal of the state as provider of ATS and its replacement by corporate service providers. Liability insurance and contractual liability limitation thus assume greater importance.
This thesis examines the impact of these important technological and organizational changes on the legal regime governing ATS provider liability.
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Asenova, Darinka. "Risk management in private finance initiative projects : the role of financial services providers." Thesis, Glasgow Caledonian University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.289427.
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Niles, B., V. Gifford, Jodi Polaha, I. Rivkin, and C. Koverola. "Innovative Competency Training in Ethical Decision Making for Providers Delivering Telebehavioral Health Services." Digital Commons @ East Tennessee State University, 2008. https://dc.etsu.edu/etsu-works/6612.
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Weiss, Maria Maxine. "A comparative study of the motivations of potential versus experienced foster care providers." CSUSB ScholarWorks, 2006. https://scholarworks.lib.csusb.edu/etd-project/3091.
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The purpose of this study was to gather data relating to motivations of individuals who volunteer to participate as foster parent. By surveying potential, as well as current volunteers, a motivational profile was obtained that will aid in future recruitment and retention efforts.
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Muehlheim, Gina M. "Private and Public Sector Providers' Attitudes About Psychosocial Rehabilitation Interventions." Xavier University / OhioLINK, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1394729493.
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Morifi, Mahlodi Patience. "The impact of the Financing Policy for Developmental Social Welfare Services (1999) on service providers in Tembisa, Gauteng Province." Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-01252005-103017.
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July, Emma. "Awareness, attitudes and referral practices of health care providers to psychological services in Botswana." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1166.
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The provision of psychological services is vital considering the complex nature of psychosocial issues facing people today. Nevertheless, the provision and utilization of psychological services has not been given due recognition in most African countries, including Botswana. Botswana is one of the countries faced by the challenges of the HIV/AIDS pandemic and other mental health problems, as well as poverty and unemployment. To date statistics on the magnitude of the HIV/AIDS epidemic in Botswana, published annually by the National AIDS Coordinating Agency (NACA) reflect an increased rate of mental illness and psychosocial problems. Considering the complex nature of issues that impact negatively on people in Botswana, there is a need for awareness and the provision of psychological services in the primary health care system. There is little research on the place of psychology and psychological services in Botswana. The availability of such information is crucial for the planning of effective community-based psychological services. The present study employed a quantitative research method to explore and describe awareness and attitudes towards psychological services and referral practices in relation to psychological problems, of health care providers in Botswana. The participants in the study were chosen, based on a non-probability, purposive sampling method. The sample consisted of ninety-six persons and constituted medical doctors, nurses, psychiatrists, psychiatric nurses and clinical social workers from governmental and non-governmental institutions from Gaborone and Francistown in Botswana. Data were analyzed by means of descriptive statistics in order to identify the mean, ranges and standard deviations. Frequency counts and percentages of the participants’ responses were computed. The results of the study revealed an awareness of available psychological services, positive attitudes towards psychology and psychological services and a reasonable percentage of referrals to psychological services. The results also revealed that available psychological services were limited and not easily accessible to patients. There was also an indication of a shortage of trained professionals to offer psychological services in health care centres, which resulted in psychological problems being referred to social workers.
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Schauppner, Carl E. "Some Ramifications of Compensation Limitations in Personal Services Contracts for Direct Health Care Providers." Thesis, Monterey, California : Naval Postgraduate School, 1990. http://handle.dtic.mil/100.2/ADA241830.
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Thesis (M.S. in Management)--Naval Postgraduate School, December 1990.Thesis Advisor: Melese, Francois. Second Reader: Trietsch, Dan. "December 1990." Description based on title screen as viewed on April 2, 2010. DTIC Identifier(s): Economics, personal services contracts, physicians, wage ceilings, contractors, CHAMOUS, Navy, direct health care services. Author(s) subject terms: Personal services contracts, Direct Health Care Providers, FTE, CHAMPUS, MRP, MO, MR, OMB. Includes bibliographical references (p. 63-64). Also available in print.
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Castino, Kelly M. "An Analysis of Training Needs for Providers of Transition Services for the Deaf/Blind." Thesis, NSUWorks, 2017. https://nsuworks.nova.edu/fse_etd/112.
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There is a lack of knowledge in the area of training needs for Deaf/Blind vocational rehabilitation and/or independent living service providers in Florida. This quantitative study utilized self-report surveys of Deaf/Blind providers in Florida to determine what needs to be done related to professional development. The researcher attempted to determine what service providers identify as areas of strength, and what areas they perceive to be those which require additional professional development training. The study participants were 31 professionals who worked at state agencies, non-profits, for-profits, private, or federal agencies that provide services to the Deaf/Blind population in Florida in the areas of vocational rehabilitation and/or independent living. The survey was developed by the researcher based on previous research in the areas of best practice in vocational rehabilitation and independent living. The areas that the survey addressed are interagency collaboration/relationship building, self-determination, parent involvement/parent support, and additional training areas. There were 18 questions on the survey that took participants no longer than 15 minutes to complete. Quantitative data were collected using a commercial platform to keep respondents’ information confidential and analyzed using descriptive statistics which include percentages and other data. Key areas were identified in which providers to the Deaf/Blind may need additional training in the areas of vocational rehabilitation and independent living. The results suggested that the background training of Deaf/Blind providers is varied. Even though Deaf/Blind providers’ training is varied, perceived strengths and weaknesses were suggested.
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Alderson, Hayley. "Exploring commissioners, service providers and treatment service users' views about involvement in public health commissioning : a case study of local alcohol services." Thesis, University of Newcastle upon Tyne, 2016. http://hdl.handle.net/10443/3178.
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This research investigates stakeholders’ knowledge of, and experience in, public health commissioning of alcohol services in North East England. Public health commissioning has undergone significant transformation during the course of this research. However, health policies and legislation have consistently supported the concept of stakeholder involvement in all stages of the commissioning process. Alcohol is an issue that spans health and wider public health services. On a global level alcohol is the fifth leading cause of morbidity and premature death and is causally linked to over 60 diseases. The growing recognition of both the harmful effects of excessive alcohol consumption, and the rising associated costs have made it a major public health priority in recent years, both internationally and within the UK. The North East has one of the highest prevalence rates for excessive drinking and alcohol related health inequalities. A qualitative case study approach was adopted, focussing on the commissioning of alcohol services in a specific local area. Semi structured interviews and focus groups were used to obtain the perspectives of commissioners, alcohol service providers, general practitioners and alcohol service users. Collectively, all study participants were stakeholders in the commissioning process. However, understanding about what constituted stakeholder involvement was not consistent among participants and often definitions were limited to public and patient consultation. Stakeholder participation was often viewed as an end point rather than a process, the implication being that ‘any involvement was good involvement’. Furthermore, participatory approaches did little to ensure that stakeholder involvement actually influenced planning and decision making. Arnstein’s Ladder of participation was used to examine the extent of stakeholder involvement and a revised ladder is proposed. For many stakeholders, contribution to commissioning decisions seemed to occur at a tokenistic level, resulting in minimal motivation for at least some stakeholders to become involved in the commissioning process.
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Dahl, Elin. "Energy companies becoming energy service providers : A comparative study between Denmark and Sweden." Thesis, Linköpings universitet, Energisystem, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-78987.
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Energy efficiency is important – but an energy saving potential has yet to reach its full range. Energy services are means to reach that potential and energy companies are stressed as important actors into creating an established market for energy services. Energy services are tools that include providing in-direct services such as energy statistics, audits, declarations, consultations and analysis. It also includes a number of more complex and direct services, for example energy efficiency measurements or service contracts. This report is a result of a study on Danish and Swedish energy companies offering energy services, based on the market they act upon. It aims to find their driving forces for providing energy services. It also looks closer into whether publically and privately owned energy companies differ and if there exist contradictions to both supply energy and energy services at the same time. It also looks into how energy companies are affected and feel about national regulatory instruments. Energy companies in both countries offering energy services are reaching a wide spectrum of client segments and energy services. They often have the possibility to combine and package energy supply with energy services and they can reduce many of the theoretical barriers to energy efficiency by offering energy services. They are driven by a client demand and a closer client relationship, both leading to a decreased supply client fluctuation. A new business opportunity and a green profile strategy are also driving factors. Energy services also help energy companies to decrease heavy investment on existing equipment by having more control over their clients’ energy use and reducing energy utilization tops. Danish energy companies are tied to an energy saving obligation scheme, providing them with conditions, which their market is based, whilst Swedish energy companies offering energy services act on a market that is created by them and their competitors derive from different business backgrounds. There exist an assertive regulatory instrument in Denmark affecting driving factors for public and private energy companies and clients. In Sweden regulatory instruments, such as energy efficiency programmes, subsidises for energy audits and voluntary agreements for industries affect energy companies in a less way than in Denmark, mostly increasing a client demand for energy services. The regulatory instruments in Denmark increase a trust for energy companies as energy service providers as in Sweden they are trusted upon their existing substantial role on the energy market, a reputation of knowledge and experience and a strategy aiming towards visualisation, motivation and education for the clients. Public energy companies feel a responsibility towards their public owners to offer an efficient energy supply and by having a local connection to the municipality they are able to increase competiveness in the region by offering energy services. Private companies are substantially larger than public companies and have a great potential to reach out to a larger number of clients through their existing supply client stock. This is of substantial higher relevance in Sweden than Denmark.
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Pienkowski, Stefan, and Abbey Mann. "Providers’ Perspectives on Treating Patients for Substance Use Disorder in Northeast Tennessee." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/asrf/2020/presentations/20.
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Providers’ Perspectives on Treating Patients for Substance Use Disorder in Northeast Tennessee
Stefan Pienkowski MA, Abbey Mann PhD
Department of Family Medicine, Quillen College of Medicine, East Tennessee State University, Johnson CIty, TN
ABSTRACT
Previous research has shown that people who identify as lesbian, gay, bisexual, transgender, and/or queer/questioning (LGTBQ+) have higher rates of substance use disorder (SUD) compared to the general population.1,2 Additionally, gender and sexual minorities have shown less treatment-seeking intentions than their heterosexual cis-gender counterparts.3 Given these circumstances, increasing approachability to SUD treatment options for people who identify as LGBTQ+ may significantly reduce this health disparity. Through this action research study, we set out to identify barriers to SUD treatment in northeast Tennessee as well as identify SUD treatment providers that make special accommodations for people who identify as LGBTQ+. Through purposive sampling, we identified nine providers of SUD treatment in Washington, Carter, and Sullivan counties. Providers included three physicians, three certified peer support specialists, a licensed counselor, and two facility directors. Providers each participated in a one-on-one semi-structured interview that lasted approximately 45 minutes and was audio recorded without the use of identifying information. Interview data were reviewed, and preliminary analysis was performed in order to identify themes. Themes included barriers to care, general resources, and stigma. LGBTQ+ specific findings revealed that none of the interviewed providers had received formal LGBTQ+ cultural competency training, but most providers expressed interest in receiving LGBTQ+ cultural competency training. Additionally, many providers did not believe that LGBTQ+ patients have specific needs concerning SUD treatment. Only three of the providers interviewed made special accommodations for their LGBTQ+ patients. In addition to identifying themes in the interview data, the results of this project were used to create a LGBTQ+ friendly SUD treatment resource guide for northeast Tennessee. Next steps for this action research project include 1) interviewing people who have experience with SUD treatment in northeast Tennessee and identify as LGBTQ+, 2) developing a community-based LGBTQ+ cultural competency training module informed by those interviews, 3) implementing and evaluating that module with SUD treatment providers in northeast Tennessee.
1. Medley, Grace, et al. “Sexual Orientation and Estimates of Adult Substance Use and Mental Health: Results from the 2015 National Survey on Drug Use and Health.” Substance Abuse and Mental Health Services Administration, Oct. 2016, www.samhsa.gov/data/sites/default/files/NSDUH-SexualOrientation-2015/NSDUH-SexualOrientation-2015/NSDUH-SexualOrientation-2015.htm.
2. Mereish, Ethan H, and Judith B Bradford. “Intersecting Identities and Substance Use Problems: Sexual Orientation, Gender, Race, and Lifetime Substance Use Problems.” Journal of Studies on Alcohol and Drugs, Rutgers University, Jan. 2014, www.ncbi.nlm.nih.gov/pubmed/24411810.`
3. Benz, Madeline. “Stigma and Help-Seeking: The Interplay of Substance Use and Gender and Sexual Minority Identity.” Addictive Behaviors, Pergamon, 23 May 2019, www.sciencedirect.com/science/article/abs/pii/S0306460318311316.
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Karam, Roula. "Multi-providers location based services for mobile-tourism : a use case for location and cartographic integrations on mobile devices." Phd thesis, INSA de Lyon, 2011. http://tel.archives-ouvertes.fr/tel-00694476.
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Les services géolocalisés (LBS) sont destinés à délivrer de l'information adéquate aux utilisateurs quelque soit le temps et l'endroit et ceci en se basant sur leur profil, contexte et position géographique. A travers n'importe quelle application dans ce domaine, par exemple m-tourisme, les utilisateurs souhaitent toujours recevoir une réponse rapide et précise en se déplaçant. Cependant, la qualité de service proposée par les fournisseurs cartographiques actuels (i.e. Google Maps, Bing, Yahoo Maps, Mappy ou Via Michelin) dépend de leurs données géographiques. En général, ces données sont stockées de plusieurs bases de données géographiques (BDG) dans le monde entier. D'autre part, le nombre croissant des différentes BDG couvrant la même zone géographique et la récupération des données/métadonnées non erronées pour un service quelconque, impliquent de nombreux raisonnements et de contrôles d'accès aux BDG afin de résoudre les ambiguïtés dues à la présence des objets homologues dupliqués sur l'écran mobile. Mon travail consiste à permettre cette intégration cartographique pour les applications mtourisme et ceci en récupérant les informations spatiales/non-spatiales (noms, positions géographiques, catégorie du service, détails sémantiques et symboles cartographiques) de plusieurs fournisseurs. Cependant, ceci peut conduire à visualiser des objets dupliqués pour le même point d'intérêt et causer des difficultés au niveau de la gestion des données. En outre, l'utilisateur sera dérouté par la présence de résultats multiples pour un même point. Donc, mon but ultime sera de générer automatiquement une carte unique intégrant plusieurs interfaces des fournisseurs sur laquelle les objets homologues seront intégrés avant de les visualiser sur l'écran mobile. Nos nouveaux concepts, basés sur certains algorithmes de fusion, sur l'ontologie pour assurer l'intégration au niveau sémantique et cartographique, sur l'orchestration des géo web services, sont implémentés dans des prototypes modulaires et évalués.
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Hussain, Sayed Nasir, and Shams Ur Rehman. "Patient Satisfaction Regarding Hospital Services : A study of Umeå hospital." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57941.
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Patients are the key stakeholders in health care providers and it is extremely important to increase their satisfaction level. Patient satisfaction is a subject of great interest to the health care providers and researchers alike. As there are a lot of factors related to health care providers that causes patient selection and rejection. Since competition has increased in recent years, this exerts more pressure on health care providers to render more improved service quality in addition to build trust and gain high reputation. Improved quality of service has now become an important aspect of patient satisfaction, building trust is now a crucial milestone and gaining high reputation is considered the key for any health care provider. In practice and theory it has been proven that service quality dimensions, trust and reputation is related to patient satisfaction. For this, we took 5Q model of the service quality combine with trust and reputation, and how it affects patient satisfaction is the main theme of the study. Purpose: The purpose of this study is to investigate that how 5Q model of the service quality, trust and reputation can effect patient satisfaction in health care sectors, for this study we researched Umeå hospital. This research is focused towards exploring the perceptions of patients who consume or undertook Umeå hospital services. It also provides an effective model for health care organization in practice and the study also contribute to literature from educational point of view. Method: In this study hypothesis developed to investigate how 5Q model of the service quality, trust and reputation can effect patient satisfaction. For service quality 5Q model was used while several attributes were taken for trust and reputation to investigate the patient perception. Quantitative research strategy was adopted and convenience sampling technique was used to collect quantitative data from patients of Umeå hospital to get their satisfaction levels. Hypotheses were tested by using multiple regression analysis to the obtained data in SPSS. Findings: The study revealed interesting results for patient satisfaction regarding the 5Q model of the service quality, trust and reputation. Meanwhile 5Q model was used for service quality, which composes quality of object, quality of process, quality of infrastructure, quality of interaction and quality of atmosphere. Out of five dimensions, two gave positive effect and three gave no effect result by the patient for their satisfaction from the Umeå hospital. Trust gave no effect result, whereas reputation gave positive effect result by the patient for their satisfaction from the Umeå hospital. Implication/Contribution: The findings imply that 5Q model of the service quality is not the only factor that could lead to patient satisfaction in health care sectors but trust and reputation are also factors of great importance. Organizations need to improve every dimension of service quality, creating trust and achieve high reputation to gain high level of patient satisfaction. This study contributes to existing theories by confirming or adding value that have positive effect on patient satisfaction. 5Q model is a comprehensive model and it needs to be implemented in health care sector but with additional factors i.e. trust and reputation. Key words: Patient satisfaction, Service quality, 5Q model, Trust, Reputation, Health care providers.
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Dihel, Nora Carina. "Temporary movements of services providers from Central and Eastern European Countries into the European Union /." [Bucureşti] : Ed. DBH, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013195171&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Gina, Bonginkosi Phila. "Factors That Drive the Selection of Business Intelligence Tools in South African Financial Services Providers." Master's thesis, Faculty of Commerce, 2021. http://hdl.handle.net/11427/33741.
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Innovation and technology advancements in information systems (IS) result in multiple product offerings and business intelligence (BI) software tools in the market to implement business intelligence systems (BIS). As a result, a high proportion of organisations fail to employ appropriate and suitable software tools meeting organisational needs, resulting in a prime number of BI solution failures and abandoned projects are therefore recorded. Due to such project failures, benefits associated with BI are not realised hence organisations loose enormous investments on BI solutions and competitive advantage. The study aims at discovering and exploring critical factors influencing the selection of BI tools when embarking on the selection process. This is a quantitative research study and questionnaire surveyed data was collected from 92 participants working in South African financial services providers listed on the Johannesburg Stock Exchange (JSE) appearing in the top 100 based on market capitalization. The data was analysed quantitative by employing the use of SPSS and SmartPLS-3 software's to test the significance of influential factors using the proposed conceptual model that emerged from the literature. The findings showed that a combination of domain technical and non-technical factors is critical. Therefore, software tool technical factors (functionality, ease of use, compatibility, availability of an integrated hardware/software package, and availability of source code), vendor technical factors (availability of technical support, technical skills, quality of product, availability of user manual for important information, tutorial for learning and troubleshooting guide, and experience in using product developed by the same vendor), and opinion non-technical factors (end-users, subordinates, outside personnel acquaintances, and improvement in customer service) emerged as significant combination of influential factors to be considered. The study contributes to both academia and industry by providing influential determinants for software tool selection. It is hoped that the findings presented will contribute to a greater understanding of factors influencing the selection of BI tools to researchers and practitioners alike. Furthermore, organisations seeking to select and deliver appropriate BI tools will be better equipped to drive such endeavours.
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Clark, Nancy Elizabeth. "Perceptions of satisfaction in the delivery of services to kinship and non-kinship care providers." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2463.
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DHAKAD, PRADHUMN. "MARKETING STRATEGIES OF TELECOM COMPANIES IN INDIA." Thesis, DELHI TECHNOLOGICAL UNIVERSITY, 2021. http://dspace.dtu.ac.in:8080/jspui/handle/repository/18353.
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The marketing mix of India's top telecom service providers is compared in this
study. Telecom companies are engaged in a vigorous price war to capture
significant market share and maintain their dominance in the industry. Reliance Jio,
for example, is one of these service providers that has gained a significant market
share, the largest subscriber base, and also leads in terms of overall customer
satisfaction. So this research is a study of all around analysis of Indian telecom
environment and other stakeholders involved which are companies, government,
vendor and OTT services providers. Different set of data and report have been used
to assess and compare telecom operator in telecom industry. Various variables like
average revenue per user, subscribers, call drop rate, reachability, efficiency of
services are taken into consideration to find the best performing company in
telecom industry.
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Taylor, Shane Patrick. "Processes of agglomeration and dispersal acting upon a producer service : the location of language tranlating and interpreting service providers in the Australian space economy." Thesis, Queensland University of Technology, 1999.
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