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Books on the topic 'Services offshoring'

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Author: Grafiati

Published: 10 December 2022

Last updated: 28 January 2023

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1

Willcocks, Leslie P., Mary C. Lacity, and Chris Sauer, eds. Outsourcing and Offshoring Business Services. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5.

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2

Global trade in services: Fear, facts, and offshoring. Washington, DC: Peterson Institute for International Economics, 2011.

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3

Winkler, Deborah. Services Offshoring and its Impact on the Labor Market. Heidelberg: Physica-Verlag HD, 2009. http://dx.doi.org/10.1007/978-3-7908-2199-4.

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4

United States. Government Accountability Office. Offshoring in six human services programs: Offshoring occurs in most states, primarily in customer service and software development : report to Congressional Committees. 2nd ed. Washington, D.C: GAO, 2006.

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5

Amar, Gupta, ed. Outsourcing and offshoring of professional services: Business optimization in a global economy. Hershey, PA: Information Science Reference, 2008.

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6

Dressler, So ren. Shared Services, Business-process-Outsourcing und offshoring: Die moderne Ausgestaltung des Back-Office ; Wege zu Kostensenkung und mehr Effizienz im Unternehmen. Wiesbaden: Gabler, 2007.

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7

United States. Government Accountability Office. International trade: Current government data provide limited insight into offshoring of services : report to Congressional requesters. Washington, D.C: GAO, 2004.

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8

Markusen, James R. Modeling the offshoring of white-collar services: From comparative advantage to the new theories of trade and FDI. Cambridge, MA: National Bureau of Economic Research, 2005.

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9

Services offshoring and its impact on the labor market: Theoretical insights, empirical evidence, and economic policy recommendations for Germany. Heidelberg: Physica, 2009.

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10

Daub, Matthias. Coordination of Service Offshoring Subsidiaries in Multinational Corporations. Wiesbaden: Gabler Verlag / GWV Fachverlage GmbH, Wiesbaden, 2009.

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11

Daub, Matthias. Coordination of Service Offshoring Subsidiaries in Multinational Corporations. Wiesbaden: Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-8432-6.

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12

Amiti, Mary. Service offshoring and productivity: Evidence from the United States. Cambridge, Mass: National Bureau of Economic Research, 2006.

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13

Amiti, Mary. Service offshoring, productivity, and employment: Evidence from the United States. Washington, D.C: International Monetary Fund, Research Dept., 2005.

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14

1974-, Sartor Marco, ed. Sourcing in India: Strategies and experiences in the land of service offshoring. New York: Palgrave Macmillan, 2008.

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15

Avinash, Vashistha, ed. The offshore nation: Strategies for success in global outsourcing and offshoring. New York: McGraw-Hill, 2006.

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16

Upadhyayula, Rajesh. Role of clusters and certification in the internationalization of offshoring service providers from emerging markets: A study of Indian IT firms. Ahmedabad: Indian Institute of Management, 2015.

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17

Information systems outsourcing: Enduring themes, global challenges, and process opportunities. 3rd ed. Berlin: Springer-Verlag, 2009.

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18

Sako, Mari. Outsourcing and Offshoring of Professional Services. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.15.

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This chapter analyzes the causes and consequences of outsourcing and offshoring by professional service firms (PSFs). Outsourcing and offshoring result from the same strategic drivers triggering firms to reconfigure their activities organizationally (make-or-buy) and geographically (onshore or offshore). The chapter reviews various economic and management theories that are relevant to outsourcing and offshoring, and makes links to professional services. It then discusses trends towards disaggregation and standardization of professional work, along with digital technology, as prerequisites for outsourcing and offshoring. The chapter homes in on PSFs, and argues that the mode of decisions over outsourcing and offshoring is affected by PSFs’ governance structure. It identifies reasons why professional partnerships make reluctant outsourcers and offshorers compared to managed professional business, and discusses the consequences of outsourcing and offshoring by PSFs, focusing on the ecology of professions, with non-professionals competing with professionals, and the disruptive nature of new entrants in business services.

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19

Willcocks, Leslie P., Mary C. Lacity, and Chris Sauer. Outsourcing and Offshoring Business Services. Palgrave Macmillan, 2018.

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20

Willcocks, Leslie P., Mary C. Lacity, and Chris Sauer. Outsourcing and Offshoring Business Services. Palgrave Macmillan, 2017.

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21

Shared Services, Business Process Outsourcing und Offshoring. Wiesbaden: Gabler, 2007. http://dx.doi.org/10.1007/978-3-8349-9266-6.

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22

Sood, Robin. IT, Software and Services: Outsourcing and Offshoring. AiAiYo Books, LLC, 2005.

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23

Bhagat, Rabi S. Outsourcing, Offshoring, and Innovation. Oxford University Press, 2017. http://dx.doi.org/10.1093/acprof:oso/9780190241490.003.0005.

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Three techniques for accessing strategic resources and talent on a worldwide basis are outsourcing, offshoring, and innovation. Offshoring is the process of manufacturing in foreign locations of strategic significance. It can enable global organizations to create strategic centers for providing services in locations where there is significant cost advantage. The strategy of outsourcing white collar jobs to foreign locations in an attempt to reduce overall costs is a regular practice for large global organizations. Offshore outsourcing enhances global competitiveness by enabling small- and medium-scale enterprises to reduce costs, expand relational ties, serve customers, free up scarce resources, and leverage the capacities of joint venture and strategic alliance partners. Given that these strategies are increasingly common, the chapter devotes a significant amount of attention to their discussion. The technique of innovation for improving products and services on an ongoing basis is discussed, with attention to the factors that foster innovation.

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24

Offshoring IT Services : A framework for managing outsourced projects. Tata McGraw-Hill, India, 2006.

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25

Winkler, Deborah. Services Offshoring and Its Impact on the Labor Market. Springer, 2009.

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26

Klimek, Artur. Offshoring of White-Collar Services: Business and Economic Perspective. de Gruyter GmbH, Walter, 2020.

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27

Klimek, Artur. Offshoring of White-Collar Services: Business and Economic Perspective. de Gruyter GmbH, Walter, 2020.

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28

Offshoring IT Services : A framework for managing outsourced projects. Tata McGraw-Hill, India, 2006.

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29

Klimek, Artur. Offshoring of White-Collar Services: Business and Economic Perspective. de Gruyter GmbH, Walter, 2020.

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30

Jensen, Bradford. Fear and Offshoring: The Facts on Trade in Services. Peterson Institute for International Economics, 2011.

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31

Adam, Szymaniak, ed. Globalizacja usług: Outsourcing, offshoring i [ i.e. and ] shared services centers. Poznań: Deloitte, Wydawn. Nauk. Instytutu Nauk Politycznych i Dziennikarstwa Uniwersytetu im. Adama Mickiewicza, 2007.

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32

Camacho. Dynamics of Outsourcing and Offshoring Services Economic and Organisational Lchallenges. Elgar Publishing Limited, Edward, 2020.

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33

Offshoring in six human services programs: Offshoring occurs in most states, primarily in customer service and software development : report to congressional committees. [Washington, D.C.]: The Office, 2006.

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34

What's This India Business?: Offshoring, Outsourcing, and the Global Services Revolution. Nicholas Brealey Publishing, 2004.

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35

What's This India Business?: Offshoring, Outsourcing and the Global Services Revolution. Nicholas Brealey Publishing, 2008.

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36

Yager, Loren, Randolph C. Hite, and Sigurd R. Nilson. International Trade: Current Government Data Provide Limited Insight into Offshoring of Services. Diane Pub Co, 2004.

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37

Winkler, Deborah. Services Offshoring and the Relative Demand for White-collar Workers in German Manufacturing. Oxford University Press, 2013. http://dx.doi.org/10.1093/oxfordhb/9780199765904.013.0004.

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38

The Indian Offshore Advantage: How Offshoring Is Changing the Face of HR. Gower Publishing Company, 2006.

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39

Springer and Deborah Winkler. Services Offshoring and Its Impact on the Labor Market: Theoretical Insights, Empirical Evidence, and Economic Policy Recommendations for Germany. Physica-Verlag, 2012.

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40

Dressler, Sören. Shared Services, Business Process Outsourcing und Offshoring: Die Moderne Ausgestaltung des Back Office -Wege Zu Kostensenkung und Mehr Effizienz Im Unternehmen. Westdeutscher Verlag GmbH, 2007.

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41

Manning, Stephan, Marcus Møller Larsen, and Chacko George Kannothra. Global Sourcing of Business Processes: History, Effects, and Future Trends. Edited by Gordon L. Clark, Maryann P. Feldman, Meric S. Gertler, and Dariusz Wójcik. Oxford University Press, 2018. http://dx.doi.org/10.1093/oxfordhb/9780198755609.013.49.

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The chapter reviews key drivers, trends, and consequences of global sourcing of business processes—the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. It is argued that global sourcing, which is also associated with ‘offshoring’ and ‘offshore outsourcing’, has co-evolved over the last three decades with the advancement of information and communication technology, a growing pool of low-cost, yet-often-qualified labour and expertise in developing countries, and increasing client-side global sourcing experience. It is shown how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographical distribution of work and expertise, and promoted the emergence of new geographical knowledge services clusters. Further, three new trends are introduced—the emergence of global delivery models, information technology-enabled service automation, and impact sourcing—and discuss future directions for research.

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42

Crinò, Rosario. Service Offshoring and Labor Demand in Europe. Oxford University Press, 2013. http://dx.doi.org/10.1093/oxfordhb/9780199765904.013.0003.

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43

Vohra, Atul. A Personal Guide to Offshoring in India. Xlibris Corporation, 2004.

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44

It Application Service Offshoring: An Insider's Guide (Response Books). Sage Publications Pvt. Ltd, 2006.

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45

Lewis, Mario. IT Application Service Offshoring: An Insider′s Guide. SAGE Publications India Pvt, Ltd., 2009.

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46

Amiti, Mary, and Shang-Jin Wei. Service Offshoring, Productivity, and Employment: Evidence from the United States. International Monetary Fund, 2005.

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47

Amiti, Mary, and Shang-Jin Wei. Service Offshoring, Productivity, and Employment: Evidence from the United States. International Monetary Fund, 2005.

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48

Amiti, Mary, and Shang-Jin Wei. Service Offshoring, Productivity, and Employment: Evidence from the United States. International Monetary Fund, 2005.

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49

Nassimbeni, G., and M. Sartor. Sourcing in India: Strategies and Experiences in the Land of Service Offshoring. Palgrave Macmillan Limited, 2008.

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50

van Gorp, Désirée, and Desirée van Welsum. The Impact of Offshoring by Service Firms on a Country’s Comparative Advantage. Oxford University Press, 2013. http://dx.doi.org/10.1093/oxfordhb/9780199765904.013.0009.

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