Relevant bibliographies by topics / Services offshoring

Academic literature on the topic 'Services offshoring'

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Published: 10 December 2022
Last updated: 28 January 2023

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Journal articles on the topic "Services offshoring"

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Thelen, Shawn T., Earl D. Honeycutt, and Thomas P. Murphy. "Services offshoring." Managing Service Quality: An International Journal 20, no. 3 (May 18, 2010): 196–212. http://dx.doi.org/10.1108/09604521011041943.

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Ramakrishna, Hindupur V. "Offshoring IT Services." Journal of Global Information Technology Management 10, no. 1 (January 2007): 70–71. http://dx.doi.org/10.1080/1097198x.2007.10856440.

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Bunyaratavej, Kraiwinee, and Eugene D. Hahn. "Offshoring of Services from Developing Countries." International Journal of Service Science, Management, Engineering, and Technology 3, no. 2 (April 2012): 1–12. http://dx.doi.org/10.4018/jssmet.2012040101.

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Offshore outsourcing of services accelerated at the end of 1990s in developed countries. Recently developing countries have also increasingly offshored services, not only to developed countries but also to other developing countries. Yet, to date little attention has been paid to the emergence of this reverse offshoring. This paper examines the determinants of offshoring of services from developing countries; as such the authors investigate what location factors drive these firms from developing countries to offshore services. Using data on service offshoring projects during 2001-2007 originating from developing countries, the authors found that the determinants of offshoring of services from developing countries followed similar patterns of conventional offshoring yet for different reasons. In addition, the authors also found that services offshoring from developing countries in some sectors appeared to occur because of the desire to be closer to customers.
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Skipper, William. "Services Offshoring: An Overview." Anthropology of Work Review 27, no. 2 (September 2006): 9–17. http://dx.doi.org/10.1525/awr.2006.27.2.9.

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Chilimoniuk-Przeździecka, Eliza. "Offshoring in Business Services Sector Over the Business Cycle: A Case of Growth of the International Cooperation." Folia Oeconomica Stetinensia 10, no. 1 (January 1, 2011): 7–19. http://dx.doi.org/10.2478/v10031-011-0005-2.

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Offshoring in Business Services Sector Over the Business Cycle: A Case of Growth of the International Cooperation In this paper I analyze the role of business service offshoring in international cooperation over the recession. In business services - as described in Schumpeterian literature - external restructuring including resource and production relocation is more intensive during recession periods while intensive internal restructuring accompanies expansion periods. As external restructuring encompass business processes fragmentation and offshoring of services, I also argue - taking into account historical evidence - that current economic crisis would result in growing service offshoring in business service sector. I expect that many financial institutions would relocate part of their business processes abroad, where operating costs are lower, as they find that external restructuring via offshoring is the way to survive. This, in turn, will be the most possible result in growth of service offshoring projects located in CEE and Asia, as these two locations were the most attractive ones in recent years for service offshoring. The process is reflected by growth of FDI outflows from developed economies to CEE and Asia as well as growth of business and IT services trade between the mentioned economies. However, I also expect that in short run (one year perspective) we will experience tremendous decrease of FDI flows including investment in service offshoring, nevertheless the share of FDI flows related to service offshoring in total FDI flows will increase.
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Harshani De Silva, Liyanachchi Mahesha. "Review of the Current Status of the Offshoring Industry: Insights for Practice." International Journal of Business and Management 14, no. 1 (December 18, 2018): 76. http://dx.doi.org/10.5539/ijbm.v14n1p76.

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The aim of this literature review is to analyze the current situation of the offshoring industry and relate the offshoring practices into Sri Lankan context to identify the loopholes. Thereby this review identifies the challenges and opportunities for the expansion of offshoring industry in general and specific to Sri Lanka as a destination. Based on the review of 120 offshoring articles, this study extracts the insights for practice based on popular offshoring frameworks. Mainly three key major models were identified including Chile offshore services value chain, key provider evaluation criterion and A. T Kearney Global Services Location Index. These frameworks are presented with the aim of identifying a suitable study framework for future research in relation to the Sri Lankan context. This Literature review is organized into four sections such as offshoring: definitions & terms, current situation analysis, challenges of offshoring and research frameworks.
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Park, Soonchan. "Services Offshoring and Comparative Advantage." Institute for Future Growth 5, no. 1 (June 30, 2019): 69–85. http://dx.doi.org/10.29143/kuifg.2019.5.1.69.

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Metters, Richard, and Rohit Verma. "History of offshoring knowledge services." Journal of Operations Management 26, no. 2 (March 4, 2007): 141–47. http://dx.doi.org/10.1016/j.jom.2007.02.012.

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Balint, Bryon. "Process Frameworks in Services Offshoring." International Journal of Information Systems in the Service Sector 7, no. 4 (October 2015): 48–65. http://dx.doi.org/10.4018/ijisss.2015100103.

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Prior research has characterized the adoption of process standards as a multi-stage effort ranging from the initial implementation through institutionalization. However, relationships between these adoption stages have not been examined significantly. In this study the author analyzes performance data from a large service provider that has implemented a process standardization framework for services offshoring. The author evaluates how process standardization influences service delivery performance, and how the effect of standardization differs based on the implementation effort for each new process and the complexity of the task for which the process is implemented. The results indicate that performance on complex tasks increases to a greater extent after standardization than performance on simple tasks. Contrary to expectations, by itself higher implementation effort is not associated with greater performance improvement after standardization occurs. Rather, performance on complex tasks improves to a greater extent following a higher implementation effort than after a lower implementation effort.
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Fuster, Begoña, Adelaida Lillo-Bañuls, and Carmen Martínez-Mora. "Offshoring of services as a competitive strategy in the tourism industry." Tourism Economics 24, no. 8 (July 24, 2018): 963–79. http://dx.doi.org/10.1177/1354816618785536.

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The offshoring of services has steadily expanded in recent years and acquired growing importance in certain tourism subsectors. The present study analyses for the first time the offshoring indices and the trend seen in tourism services, based on input–output data (Spanish National Accounts) during the 2000–2007 expansive period. A distinction is made between offshoring associated with international fragmentation of production and offshoring due to a shift from domestic to foreign suppliers. The results point to a relocation of intermediate services to foreign countries in certain tourism subsectors (including travel agencies and air and maritime transport), involving both the international fragmentation of production and a substitution of the source of supply.
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Dissertations / Theses on the topic "Services offshoring"

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Burjanová, Martina. "OFFSHORING OF BUSINESS, PROFESSIONAL, AND TECHNICAL SERVICES:." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-1439.

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Tématem mé práce je offshoring v sektoru služeb ve Spojených státech amerických. Offshoring je proces, při kterém jsou rozděleny jednolivé části produkce a některé z nich jsou pak přesunuty do zahraničí. Většinou je motivací k offshoringu snižování nákladů. Offshoring může být spojen s outsourcingem, tj. zajištěním služby nebo výrobku externím dodavatelem. Ve své práci prezentuji teoretické přístupy k offshoringu a outsourcingu a platnost jejich závěrů zkoumám na datech ze sektoru služeb Spojených států amerických. Zaměřila jsem se na služby z kategorie informačních a komunikačních technologií, administrativních služeb poskytovaných firmám a výzkumu a vývoje. Analyzuji zejména data o produkci, produktivitě, zaměstnanosti a mezinárodním obchodě. Poslední část mé práce je analýzou americké vládní politiky zaměřené na negativní dopady offshoringu v sektoru zpracovatelského průmyslu. Zkoumám, je-li účelné takovou politiku zavádět také pro sektor služeb.
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Bals, Lydia. "Sourcing of services : international aspects and complex categories /." Wiesbaden : Gabler, 2008. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016961280&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Baidoo, Emmanuel. "An assessment of the benefits of offshore services to South Africa's economic growth." University of the Western Cape, 2014. http://hdl.handle.net/11394/4210.

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Magister Economicae - MEcon
Throughout its development, trade has been regarded as a vital component of economic growth and development. Both theoretical and empirical studies consider international trade to be a major determinant of the growth of any economy. International trade in services has been rising ever since trade in services was incorporated into international trade agreements after the Uruguay Round of trade negotiations in 1994. This, coupled with the ever-improving state of technological innovation, has made services trade an important aspect of the development agenda of most countries. However, just like any other endeavour, offshoring of services has both opportunities as well as threats. The study examines two research questions relating to the growth-enhancing impact of South Africa’s exports and imports of services. Firstly, the study examines the contribution of services exports to economic growth in South Africa. Secondly, the study determines the impact that imported services has had on South Africa’s economic growth. In spite of the global rise of trade in services, South Africa’s export of services accounts for only 14 percent of total exports, while the import of services constitutes 20 percent of total imports. Using quarterly time series data for the period 1980 to 2012, the study adopts the ordinary least squares method to estimate the contribution of both exports and imports to output expansion within an aggregation production function setup. The empirical results show that the export of services influences influence South Africa’s economic growth significantly in both the long-run and the short-run. While the relationship is positive in the long-run, it is negative in the short-run. The results also indicate that the import of services significantly and positively affects real output growth in both the long-run and the short-run.
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Gutiérrez, Basso Carla [Verfasser], and Johannes [Akademischer Betreuer] Glückler. "Organisationsmodelle von Global Services und Wissenstransfer in Offshoring. Die Fallbeispiele von Chile und Uruguay / Carla Gutiérrez Basso ; Betreuer: Johannes Glückler." Heidelberg : Universitätsbibliothek Heidelberg, 2016. http://d-nb.info/118061643X/34.

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Schulz, Christian, and Oleksandra Volianska. "Risk Identification in Offshore Out-sourcing of Services in Small and Medium sized Enterprises." Thesis, Linköpings universitet, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-70952.

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Background: Development of technologies and worldwide reductions of trade barriers during the last decades increased competition and the need to offer high-quality prod-ucts and services for a reasonable price. Particularly, the service sector increased in size and variety of outputs. The development of the information technology segment has de-termined the market environment. To be able to compete in this global market offshore outsourcing of IT functions can be a valuable tool if handled in the right way. Small and medium sized enterprises can profit from service offshore outsourcing although studies show that this type of organizations fail in their outsourcing initiatives in an above aver-age rate as a result of deficits in risk management, precisely in risk identification. Aim: The aim of this Master Thesis is to analyse the specific characteristics of small and medium sized enterprises in order to find out how they impact the different stages of the service offshore outsourcing process. Theory and empirical data helps to spot strengths and weaknesses of these organizations in order to find a solution to a better risk identification process which then might lead to increased success in offshore out-sourcing of services. Definitions: Service offshore outsourcing refers to the purchase of a service (which may have been produced in-house before) by a firm from a supplier located in a differ-ent country while the supplier and buyer keep their respective initial locations. Risk is the potential that a chosen action or activity leads to an undesirable outcome. Risk iden-tification, the first part of risk management (followed by risk assessment and prioritiza-tion), is defined as an analysis of potential risk factors to the success of an endeavour. Completion and results: Specific characteristics of small and medium sized enterprises play a significant role in the risk identification process of service offshore outsourcing. By being aware of these risks and acting according to minimize them, harm can be pre-vented. Especially, a well-designed service offshore outsourcing contract, regular com-munication and personal relationships could be an advantage to overcome the draw-backs of small size, high dependency, need for flexibility and lack of resources.
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Kotze, Theo. "The effect of national culture on customer satisfaction in call centres across national borders." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/23069.

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Characteristics of national cultures have frequently been claimed to influence service quality perception and customer satisfaction. This inquiry investigates this claim by analysing a multinational company’s call centre servicing two markets across national borders. Hypotheses are derived which relate the cultural and customer characteristics of age, gender and socio-economic status to customer satisfaction and perceived service quality within each country.Using multiple regression and CHAID models as well as Mann-Whitney and Kruskal-Wallis tests, the hypotheses are tested by analysing call centre service feedback data on 245 customers in the South African and 201 customers in the British market. Empirical support for the effect of national culture on perceived service quality and customer satisfaction is found.Empirical proof that females report higher levels of satisfaction than males is found while the importance customers place on service quality constructs are proven to vary by age and gender. A call centre management model integrating culture and customer characteristics, which provides a richer perspective of the mechanics of value creation, is suggested.
Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
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Chatmi, Arbia. "Délocalisation des activités de services : une approche théorique et empirique : une application aux pays en voie de développement." Thesis, Aix-Marseille, 2012. http://www.theses.fr/2012AIXM1081.

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Le phénomène de délocalisation des services est de plus en plus prégnant avec le développement des technologies d'information et de communication. Mais aussi avec l'avènement de la modularisation au sein du processus de production. Ce phénomène consiste à transférer la réalisation d'un ou de plusieurs modules d'une activité de service du pays d'origine vers un autre pays hôte. Le choix de délocaliser vers un pays d'accueil signifie que ce dernier présente de meilleurs caractéristiques pays pour le service à produire. En outre, les destinations retenues dépendent du type de service à délocaliser. Deux aspects à savoir l'intensité en connaissance et le degré de désintégration définissent le type de service. Les pays en voie de développement renforcent les caractéristiques pays afin d'améliorer leur capacité d'accueil. Ce sont les caractéristiques pays essentiels à l'accueil de services et les caractéristiques pays indispensables pour certains types de service. Les caractéristiques pays essentiels à l'accueil de services sont ceux que les pays en voie de développement doivent présenter pour être plus avantageuses que les pays de départ. Quant aux caractéristiques pays indispensables pour certains types de service, il s'agit des caractéristiques pays qui assurent la primauté sur certains services selon leurs spécificités. D'où notre interrogation sur le potentiel de délocalisation de chaque activité de service en fonction des spécificités. Nous essayons également de déterminer la destination appropriée pour chaque type de service tout en se concentrant sur la concordance entre ces spécificités de services et les caractéristiques des pays d'accueil
The service offshoring phenomenon is significant, supported by the development of information and communication technologies. But also with the advent of modularization in the production process. This phenomenon consists in the transfer of the realization of one or more modules of a service activity from the country of origin to the host country. Choosing a host country means that this country shows the best country characteristics for the production of the service. Two aspects which are the knowledge intensity and the disintegration degree define the service type. So, the destinations retained depend on the type of the service to offshore. The developing countries strengthen their country characteristics in order to improve their host capacity. These are the crucial country characteristics to receive services and the essential country characteristics for certain type of services. The crucial country characteristics are those that the developing countries should have to be more profitable than the countries of origin. Concerning the essential country characteristics for different type of services, it suggests that some country characteristics advantage certain services depending on their features. That is why our argument is on the offshoring potential of each service activity based on their features. We also try to determine the suited destination for each service type by taking into account the link between the service features and the host country characteristics
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Kazan, Ghiwa, and Diana Portela. "The hidden cost of knowledge transfer in the OS strategy from the manager’s lens." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-20738.

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Companies that engage in captive offshoring activities as part of their strategic decisions, experience “known and unknown” hidden costs during its implementation influencing a firm’s performance. In this sense, analyzing the hidden costs of the knowledge transfer from different managerial levels and perspectives contributes to conceptualize and enrich the OS literature from the experience of a case study. The purpose of this thesis is to explore the hidden costs in the knowledge transfer as part of the OS implementation from a multi-level managerial perspective. This research has a qualitative methodology and as a research strategy the authors choose interviews that were performed online. The interviews consists of 8 managers from different levels. The findings show that managers from different levels have identified key aspects of the “known and unknown” hidden costs in the knowledge transfer within the micro-level during the OS implementation towards improving outcomes expectations. Communication has been found as a critical factor for the knowledge flow representing the main constraint of an efficient transfer of tacit knowledge in which international projects are influenced by high cultural, language gaps, and geographical distance. Unknown hidden cost was reflected in an unexpected high turnover and limited time frame.
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Hansen, Carsten. "Examining political risk in service offshoring strategies." Thesis, Cranfield University, 2015. http://dspace.lib.cranfield.ac.uk/handle/1826/10181.

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This research investigates political risk in the context of service offshoring and the corresponding impact on risk management decisions. The first stage of the study uses the Repertory Grid Technique (RGT), to explore key post-contract political risks experiences within offshore outsourcing activities. Twelve key political risks affecting offshore outsourcing decisions are identified, and the moderating effect of offshoring activity types (BPO, ITO or KPO) on political risk exposure and impact perceptions is highlighted. The research also explores the conditioning effect of industry specific exposure to political risk and enhances the explanatory ability of the Transaction Cost Economics (TCE) constructs, offering a re-operationalization of the political risk component of external uncertainty. The second stage of the research introduces a series of hypotheses between offshoring flows and political risk profiles, and applies multiple regression to analyse political risk affecting offshore activities in low cost countries across contract-based offshoring engagements and FDI. The findings highlight that political risk is a genuine business concern for offshore contract-based outsourcing modalities, and identify concerns with Intellectual Property protection, Quality of Bureaucracy and Corruption as key considerations affecting location decisions in low-cost countries. The research further suggests a positive relationship between strong country level institutional and regulatory systems and high knowledge content in offshoring engagements. From a practical perspective, the research highlights the need for managerial tools to determine diversified firm and industry specific political risk impact on global service outsourcing engagements. The key practical contribution is the development of differentiated political risk typologies that can capture the nuances of external risks in offshoring, allowing for more accurate risk assessment of offshoring decisions.
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Daub, Matthias. "Coordination of service offshoring subsidiaries in multinational corporations." Wiesbaden Gabler, 2009. http://bvbr.bib-bvb.de:8991/F?func=service&docl̲ibrary=BVB01&docn̲umber=018963466&linen̲umber=0001&funcc̲ode=DBR̲ECORDS&servicet̲ype=MEDIA.

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Books on the topic "Services offshoring"

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Willcocks, Leslie P., Mary C. Lacity, and Chris Sauer, eds. Outsourcing and Offshoring Business Services. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5.

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Global trade in services: Fear, facts, and offshoring. Washington, DC: Peterson Institute for International Economics, 2011.

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Winkler, Deborah. Services Offshoring and its Impact on the Labor Market. Heidelberg: Physica-Verlag HD, 2009. http://dx.doi.org/10.1007/978-3-7908-2199-4.

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United States. Government Accountability Office. Offshoring in six human services programs: Offshoring occurs in most states, primarily in customer service and software development : report to Congressional Committees. 2nd ed. Washington, D.C: GAO, 2006.

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Amar, Gupta, ed. Outsourcing and offshoring of professional services: Business optimization in a global economy. Hershey, PA: Information Science Reference, 2008.

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Dressler, So ren. Shared Services, Business-process-Outsourcing und offshoring: Die moderne Ausgestaltung des Back-Office ; Wege zu Kostensenkung und mehr Effizienz im Unternehmen. Wiesbaden: Gabler, 2007.

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United States. Government Accountability Office. International trade: Current government data provide limited insight into offshoring of services : report to Congressional requesters. Washington, D.C: GAO, 2004.

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Markusen, James R. Modeling the offshoring of white-collar services: From comparative advantage to the new theories of trade and FDI. Cambridge, MA: National Bureau of Economic Research, 2005.

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Services offshoring and its impact on the labor market: Theoretical insights, empirical evidence, and economic policy recommendations for Germany. Heidelberg: Physica, 2009.

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Daub, Matthias. Coordination of Service Offshoring Subsidiaries in Multinational Corporations. Wiesbaden: Gabler Verlag / GWV Fachverlage GmbH, Wiesbaden, 2009.

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Book chapters on the topic "Services offshoring"

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Winkler, Deborah. "Framework of Services Offshoring." In Contributions to Economics, 21–88. Heidelberg: Physica-Verlag HD, 2009. http://dx.doi.org/10.1007/978-3-7908-2199-4_2.

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Winkler, Deborah. "The Structure of Services Offshoring." In Contributions to Economics, 89–140. Heidelberg: Physica-Verlag HD, 2009. http://dx.doi.org/10.1007/978-3-7908-2199-4_3.

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Gerogiannis, Ilias, Angelika Zimmermann, and Alex Wilson. "Services Offshoring: A Microfoundations Perspective." In Lecture Notes in Business Information Processing, 1–18. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-70305-3_1.

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Feenstra, Robert C., and Alan M. Taylor. "Offshoring of Goods and Services." In International Economics, 180–213. New York: Macmillan Learning, 2017. http://dx.doi.org/10.1007/978-1-319-17913-7_7.

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Willcocks, Leslie P., Mary C. Lacity, and Chris Sauer. "Introduction." In Outsourcing and Offshoring Business Services, 1–22. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5_1.

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Kelly, Séamas, and Camilla Noonan. "Anxiety and Psychological Security in Offshoring Relationships: The Role and Development of Trust as Emotional Commitment." In Outsourcing and Offshoring Business Services, 321–66. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5_10.

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Avison, David, and Peter Banks. "Cross-cultural (Mis)Communication in IS Offshoring: Understanding Through Conversation Analysis." In Outsourcing and Offshoring Business Services, 367–412. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5_11.

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Borman, Mark. "Applying Multiple Perspectives to the BPO Decision: A Case Study of Call Centres in Australia." In Outsourcing and Offshoring Business Services, 413–54. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5_12.

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Oshri, Ilan, and Bob van Uhm. "A Historical Review of the Information Technology and Business Process Captive Centre Sector." In Outsourcing and Offshoring Business Services, 455–97. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5_13.

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Lacity, Mary C., Shaji A. Khan, and Aihua Yan. "Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions." In Outsourcing and Offshoring Business Services, 499–651. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5_14.

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Conference papers on the topic "Services offshoring"

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Jonsson, Narcisa, Oscar Moller, and Joakim Lillieskold. "Reasons for not Offshoring IT Services in Swedish Banks." In PICMET '07 - 2007 Portland International Conference on Management of Engineering & Technology. IEEE, 2007. http://dx.doi.org/10.1109/picmet.2007.4349466.

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Ho, Thomas I. M. "Curricular and marketing responses to offshoring of information technology services." In the 5th conference. New York, New York, USA: ACM Press, 2004. http://dx.doi.org/10.1145/1029533.1029608.

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Tamayo, Mery Patricia, and Elena Huergo. "The effect of high-tech services offshoring on skilled employment: intra-firm evidence." In 3rd Annual International Conference on Qualitative and Quantitative Economics Research (QQE 2013). Global Science and Technology Forum Pte Ltd, 2013. http://dx.doi.org/10.5176/2251-2012_qqe13.11.

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Chou, Yen-Chun, and Robert J. Kauffman. "Economic Integration, IT Intensity and the Aggregate Economic Impacts of IT Services Offshoring." In 2010 43rd Hawaii International Conference on System Sciences. IEEE, 2010. http://dx.doi.org/10.1109/hicss.2010.167.

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Balint, Bryon. "Standardization Frameworks in Services Offshoring: The Relationship between Process Implementation Thoroughness, Task Complexity, and Performance Improvement." In 2012 45th Hawaii International Conference on System Sciences (HICSS). IEEE, 2012. http://dx.doi.org/10.1109/hicss.2012.544.

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Sztorc, Małgorzata. "Offshoring of Business Services as a Modern Business Model for Hotel Companies Operating in a Knowledge-Based Economy." In Fifth International Conference on Economic and Business Management (FEBM 2020). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.201211.002.

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Deng, Chunping, and Shouxiang Zhao. "Control, Affect and Cognition Trust in Determining IT Offshoring Outsourcing Service Quality." In 2010 International Conference on Management and Service Science (MASS 2010). IEEE, 2010. http://dx.doi.org/10.1109/icmss.2010.5576307.

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Cieślik, Ewa. "THE CENTRAL AND EASTERN EUROPEAN ECONOMIES IN THE ERA OF INDUSTRY 4.0 AND CHINESE DIGITAL SILK ROAD." In Economic and Business Trends Shaping the Future. Ss Cyril and Methodius University, Faculty of Economics-Skopje, 2022. http://dx.doi.org/10.47063/ebtsf.2022.0018.

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Abstract:
Over the recent decades, the changes in the paradigm of international trade have been observed. As the result of decreasing of trade barriers as well as the reduction in trade costs allowed companies to divide their production into stages and to locate it in different countries according to their competitive advantage. Eventually, the production process has become more fragmented, both geographically and vertically. It means that intermediate products are shipped across boarders many times and every exporting economy provides some value added according to its competitive advantage. As a result, global value chains have become one of the most important feature of international trade. Following (Gereffi & Fernandez-Stark, 2011), in this study global value chains are defined as “the full range of activities that firms and workers do to bring a product from its conception to its end use”. Humphrey and Schmitz (2002) pointed out four types of upgrading in global value chains: product, process, functional and chain. Product and process upgrading involve companies retaining their positions in global value chains by enhancing productivity gains through adopting new product processes or “new configurations of product mix”. Thus, functional upgrading involves a slicing up the global value chains into new activity which generates higher value added, e.g. own brand manufacturing. In turn, chain upgrading involves a going up to new activity, which needs higher skills and capital and value added. Milberg and Winkler (2013) offered similar classifications of upgrading. Production fragmentation has caused a rapid increase in trade in intermediate goods as often companies offshore an intermediate stage of production process. Offshoring production has been typical to manufacturing (Timmer, et al., 2012), however, services have been often overlooked, but play a major role, especially in supporting global value chains (Kommerskollegium 2013). In turn, Digital Silk Road, announced in 2015, has become a significant part of Chinese Belt and Road Initiative strategy. China has implemented this strategy as a part of its long-term technological plan, under which China provides support to its exporters, including many well-known technology companies and builds a network of cooperation with selected countries in the field of technology, including ICT infrastructure, services, 5G networks, e-commerce, etc. China's rapid technological changes must not go unnoticed by trading partners, including analysed European countries, which, to maintain international competitiveness, are increasing the technological advancement and enhancing market protection against Chinese technology. Until recently, the value added from China to European countries was concentrated mainly on medium technology industries and value added from Europe to China focused more on advanced goods and services. Nowadays, there is a redirection of Chinese value added to high-tech activities (including service activities), which reflects China's ambition to build an economy that leads to innovation and industry 4.0. The transition of the CEE states’ economic and political systems initiated in the early 1990s, earned them the EU membership in 2004. The accession to the EU’s structures meant that these countries achieved the free-market economy status and they should be treated as the full member of the global business networks. Moreover, the decline in trade costs (transport and transaction), greater openness of their market and the removal of trade barriers have all helped the CEE states to join global value chains. Hence, the CEE economies are going to be more heavily involved in global production linkages. Many empirical studies have presented the close and dynamic integration of these countries with the EU market (especially the EU-15) and in a more limited scope with the whole global economy as well (Behar and Freund 2011). Generally, democratisation, the strengthening of political and economic relations (particularly with the EU), and the modernisation of many sectors (including financial sector, more advanced industries), were common elements of the CEE countries long-term development policies. One of their priorities was the redirection of foreign trade towards the EU and joining the global production linkages where China has become the core producer. Recently, the role of the economy in global value chains is more determined by the advancement of value added that it offers. Companies move toward services and innovations in the business model (Nenenen & Storbacka, 2010) and introduce industry 4.0 (Bundesministerium fur Bildung und Forschung, 2016). A symptom of these novelty is a concept of servicification of manufacturing (Neely et al. 2011) and cross-sectoral connections, which have reconstructed traditional global value chains (Naude et al. 2019) and, together with Industry 4.0, is expected to change the landscape of global manufacturing. As a result of facilitation of manufacturing, economies placed in the downstream market can improve their role in global value chains. In Europe, this can be an opportunity for most Central and Eastern European countries. Analyzing changes in CEE’s role in technological global value chains, we should take into account its two most important value-added suppliers: China and Germany, as well as their most important value-added buyer - Germany. These three economies established a sort of value added flows triangle. The regional supply chains built by Germany in the CEE allowed it to maintain a comparative advantage in sectors important for the economy, while helping the CEE countries join global value chains, positively influencing economic growth, but also reducing them to entities operating in less advanced stages of production (Jacoby, 2010; Fortwengel, 2011). Today, Germany also cooperates strongly with China (as a result of Digital Silk Road), and the CEE economies (especially the Visegrad Group) are increasingly dependent on Chinese value added, still linked to German value added. The most visible connections can be found in automotive and electronics. Hence, the question is: how strong are these links in servicification of manufacturing and whether there are visible trends in value-added flows in between this triangle in the era of industry 4.0 and Chinese Digital Silk Road. The research question seems to be relevant, thus in the subject literature, little is known about the mentioned relations (Roland Berger, 2021). The research method based on the analysis of data from the OECD Trade in Value Added databases, containing the world input-output tables for the period 2005–2018. The system of balance equations in the input-output model for one economy has been adopted to a multi-economy model. The model is described in more detail in (Koopman et al. 2013 or Hummels et al, 2001) and is based on the decomposition of gross exports. The method includes not only estimates of total value added in global value chains, but also calculations at both the mezoeconomic level and cross-sectoral flows of value added (including servicification of manufacturing). The results of analysis showed that most relations between economies continued to deepen the imbalance in flows of value added. The CEE economies are making their manufacturing increasingly dependent on advanced services (both from Germany and China). On the other hand, the share of CEE services to Chinese and German manufacturing is decreasing or remains steady. However, some trends could be observed in the last years, especially between Germany and China. German manufacturing is starting to rely more on Chinese value added (information and communication technologies services and the subgroup computer programming, consultancy and information services activities in manufacturing, information and communication technologies services' value added in transport equipment), although previously Germany provided more of these services to China. In telecommunications in manufacturing between CEE and Germany, the trend has turned against CEE. However, there was no direct compensation between pairs of economies, but the decrease in German value-added flows to China resulted in a much larger increase in value-added from China in German manufacturing. If the presented changes in flows were to reflect the effectiveness of Chinese industry 4.0 and Digital Silk Road. These strategies serve their purposes and increases not only the advancement of Chinese value-added exports, but also makes important economies dependent on this added value. On the contrary, the industry 4.0 strategy in CEE has not improved its position in the triad. Germany has still a strong position as a provider of value added, but its dependence on foreign value added is high, which derives from the links with CEE.
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Reports on the topic "Services offshoring"

1

Abramovsky, Laura, Rachel Griffith, and Mari Sako. Offshoring of business services and its impact on the UK economy. AIM, November 2004. http://dx.doi.org/10.1920/bn.ifs.2004.0051.

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2

Byrne, David, Brian Kovak, and Ryan Michaels. Price and Quality Dispersion in an Offshoring Market: Evidence from Semiconductor Production Services. Cambridge, MA: National Bureau of Economic Research, November 2013. http://dx.doi.org/10.3386/w19637.

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3

Markusen, James. Modeling the Offshoring of White-Collar Services: From Comparative Advantage to the New Theories of Trade and FDI. Cambridge, MA: National Bureau of Economic Research, December 2005. http://dx.doi.org/10.3386/w11827.

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Amiti, Mary, and Shang-Jin Wei. Service Offshoring and Productivity: Evidence from the United States. Cambridge, MA: National Bureau of Economic Research, January 2006. http://dx.doi.org/10.3386/w11926.

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Liu, Runjuan, and Daniel Trefler. A Sorted Tale of Globalization: White Collar Jobs and the Rise of Service Offshoring. Cambridge, MA: National Bureau of Economic Research, November 2011. http://dx.doi.org/10.3386/w17559.

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6

Salman, Rosine. Exploring Capability Maturity Models and Relevant Practices as Solutions Addressing IT Service Offshoring Project Issues. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.1842.

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