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Journal articles on the topic 'Services for'

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Published: 4 June 2021

Last updated: 4 March 2023

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1

Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is also proposed suitable for the online banking sector

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2

Yadav, Ambar, and Arti Singh. "Quality of Service in Real Time Services in Wireless Systems." International Journal of Engineering Research 3, no. 5 (May 1, 2014): 360–64. http://dx.doi.org/10.17950/ijer/v3s5/517.

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3

Dr.P.BABY, Dr P. BABY. "Passengers’ Expectation on Service Quality Dimensions in Domestic Airline Services." Global Journal For Research Analysis 3, no. 6 (June 15, 2012): 1–3. http://dx.doi.org/10.15373/22778160/june2014/80.

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4

Damien, Broussolle. "Service, Trade in Services and Trade of Services Industries." Journal of World Trade 48, Issue 1 (February 1, 2014): 31–58. http://dx.doi.org/10.54648/trad2014002.

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The paper focuses on the issue of international cross-border trade in services. It argues that its current understanding may be quite misleading because the concept of service is not accurately delineated and because available data are not appropriately understood. First, bearing in mind Hill's (1999) service definition, the paper discusses the extent of service-producing activities. It stresses that 'services' producing 'knowledge capturing products' should be recognized as genuine goods-producing activities. It also asserts that cross-border trade in genuine services is still scarce, even if Information and Communication Technologies (ICT) have made it easier in some cases. Second, the paper explains that the picture of trade in services, which the Balance of Payments (BOP) displays, although improving, is nevertheless quite heterogeneous and blurring. Contrary to a common view, the BOP does not provide accurate information about trade of service industries. Moreover, still unfamiliar is the fact that, for several significant services, service industries are not the major actual international service traders.

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5

Khare, Surbhi, and Dr Uday Kumar. "Survey on Security in Cloud Hosted Service and Self Hosted Services." International Journal of Trend in Scientific Research and Development Volume-2, Issue-5 (August 31, 2018): 812–19. http://dx.doi.org/10.31142/ijtsrd15941.

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6

Dettwiler, Paul. "Service Management Dilemma: Dependencies on Intermediary Fields between Goods and Services." JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 3, no. 4 (2018): 40–45. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.34.3005.

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7

Grimault, Marie-Bernadette, Joëlle N., and Jean Merckaert. "Quand les services rendent serviles." Projet 323, no. 4 (2011): 32. http://dx.doi.org/10.3917/pro.323.0032.

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8

Zendeli, Emine, and Arta Selmani-Bakiu. "The Notary Service - Justice Services." SEEU Review 12, no. 1 (June 1, 2017): 135–47. http://dx.doi.org/10.1515/seeur-2017-0010.

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Abstract The aim of this study is to explore the role and the importance of the notary service in the process of dejudicialization of the judicial-civil protection. In this context, this paper first of all attempts to examine the extent to which the issues from the traditional competence of the court (usually non-litigious) have been transferred to notary publics and the possibilities of further extension of this transfer. The judicial framework for the transfer of these issues from the court competences to that of notary publics has been decided by the Law on Non-Litigious Procedure (2008). In supporting this law, the notary publics undertook the realization of a series of activities in this field, namely in the field of inheritance. In this respect, the idea of this paper was to try to identify other judicial issues that could perhaps be entrusted to the notary publics in the future, by carrying out a judicial-political assessment of the public interest to transfer the resolution of certain issues to notary publics′ competences with the aim of facilitating the judicial circulation and increasing judicial security.

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9

Dickens, Paul. "Human Services as Service Industries." Service Industries Journal 16, no. 1 (January 1996): 82–91. http://dx.doi.org/10.1080/02642069600000008.

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10

Hope, Julian. "Knowledge services: where self service and value added services co-exist." Business Information Review 16, no. 1 (March 1999): 38–43. http://dx.doi.org/10.1177/0266382994237054.

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11

Chaudhary, Kuldeep. "Service Quality Expectation and Perception in Life Insurance Services: A Marketer’s Viewpoint." Journal of Advances and Scholarly Researches in Allied Education 15, no. 4 (June 1, 2018): 193–99. http://dx.doi.org/10.29070/15/57413.

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12

Sadeghi, Kianoosh. "Virtualization and encapsulation dynamic e-business services in a service-oriented architecture." International Academic Journal of Science and Engineering 05, no. 01 (June 1, 2018): 163–69. http://dx.doi.org/10.9756/iajse/v5i1/1810015.

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13

Davis, Marta A., and Angela Battaglia Rubin. "Service vs. Services: Customer-Centered Interlibrary Loan Service." Journal of Interlibrary Loan, Document Delivery & Information Supply 7, no. 1 (November 25, 1996): 47–59. http://dx.doi.org/10.1300/j110v07n01_05.

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14

Taherdoost, Hamed, Shamsul Sahibuddin, and Neda Jalaliyoon. "Features’ Evaluation of Goods, Services and E-services; Electronic Service Characteristics Exploration." Procedia Technology 12 (2014): 204–11. http://dx.doi.org/10.1016/j.protcy.2013.12.476.

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15

Riley-Huff, Debra A. "Web Services As Public Services: Are We Supporting Our Busiest Service Point?" Journal of Academic Librarianship 35, no. 1 (January 2009): 65–74. http://dx.doi.org/10.1016/j.acalib.2008.10.004.

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16

Zhao, Leilei, Weiwei Wu, and Minghui Jiang. "Human Services or Non-Human Services? How Online Retailers Make Service Decisions." Journal of Theoretical and Applied Electronic Commerce Research 17, no. 4 (December 7, 2022): 1791–811. http://dx.doi.org/10.3390/jtaer17040090.

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With the development of Internet technology, online shopping has become increasingly popular. Owing to the improvement of living standards, the quality of e-service has become one of the important criteria for online shopping, with online shopping consultation being one of the key services. At the same time, the emergence of new technologies such as Artificial Intelligent (AI) has allowed online retailers to increase the availability of non-human online shopping consultation services. Therefore, this paper investigates the service decision problem between human and non-human online shopping consultation services for online retailers in the online duopoly market. By constructing a Hotelling improvement model and applying it in a new way, considering consumer preferences for human services, this paper explores the impact of the optimal service level of human online shopping consultation services and consumers’ sensitivity to the service level of human services on online retailers’ pricing, service decisions, etc. Our research results show that consumers’ sensitivity to the service level of human online shopping consultation services has an impact on the demand and profit of online retailers. In addition, human online shopping consultation services are not always beneficial to the profitability. Furthermore, when two online retailers compete, the utility of the non-human online retailer’s service to consumers can influence the service decisions of the other online retailer.

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17

Blazona, Bojan, and �eljka Mihajlovi�. "Visualization Service Based on Web Services." Journal of Computing and Information Technology 15, no. 4 (2007): 339. http://dx.doi.org/10.2498/cit.1001142.

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18

Monat, Liette. "Les services professionnels orientés «service global»." Gestion 33, no. 4 (2008): 66. http://dx.doi.org/10.3917/riges.334.0066.

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19

Skene, J., F. Raimondi, and W. Emmerich. "Service-Level Agreements for Electronic Services." IEEE Transactions on Software Engineering 36, no. 2 (March 2010): 288–304. http://dx.doi.org/10.1109/tse.2009.55.

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20

Raman, Aparna, and Sangeeta Shah Bharadwaj. "Dynamic service capabilities enabling agile services." Journal of Enterprise Information Management 30, no. 1 (February 13, 2017): 166–87. http://dx.doi.org/10.1108/jeim-01-2016-0015.

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Purpose The purpose of t1his paper is to develop an instrument to measure agile services based on dynamic capabilities theory. The paper investigates the service agility through two building blocks service sensing and seizing agility and service responding agility. Design/methodology/approach The items were generated using existing scales, content analysis and using in-depth interview. The scale was validated using data from Indian services industry. Findings A pool of 32 items for dynamic service capabilities enabling agile services and 12 items for agile services were proposed. Empirical validation shows that the scale exhibits high levels of reliability. Research limitations/implications The new concept of agile services has been introduced, which is of recent interest to both practitioners and academicians alike. The limitations of the study include a low respondent rate. Practical implications Organizations need measure the degree of agile services and different capabilities this can facilitate agile services. This scale can act as a foundation for organizations to evaluate their capabilities. This scale will act as a tool for top managers to assess their capabilities and suitably improve the capabilities of their services. Originality/value The capabilities enabling agile services are based on the dynamic capabilities framework and a new construct (agile services) is being proposed. This scale will be a theoretical contribution to this literature.

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21

Huang, Jie, and Katherine Wong. "Technical services and user service improvement." Library Management 27, no. 6/7 (July 1, 2006): 505–14. http://dx.doi.org/10.1108/01435120610702486.

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PurposeFrom the cataloging librarians' point of view, this paper aims to present how technical services, especially the cataloging department, can play important roles in the improvement of user services.Design/methodology/approachThe paper examines the practices of the University of Oklahoma Libraries.FindingsThe paper identifies several aspects in which technical services can enhance the quality of user services, especially in the cataloging department. A library's online catalog becomes the first point of access to the library's information resources. Its quality can be improved and enriched in many ways to raise users’ satisfaction. Aside from the improvement in technical aspects, efforts should also be made to promote collaboration between technical and public services so as to ensure efficient processing of materials and to meet the needs of library users.Originality/valueThe value of the paper is in showing that the quality of an online catalog and the cooperation between public and technical services are two of the key factors in achieving high quality of user services.

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22

Данилина, Елена, Elena Danilina, Екатерина Яковлева, Ekaterina Yakovleva, Татьяна Бутова, Tatyana Butova, Алексей Белобородов, and Aleksey Beloborodov. "Service and quality of medical services." Services in Russia and abroad 8, no. 8 (December 15, 2014): 3–12. http://dx.doi.org/10.12737/8242.

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The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behaviors of consumers of budgetary medical services organizations, develop a model of consumer activities, which differs from the existing ones that along with the economic component the model is complemented with communication components. The approbation of the authors´ model for health care services shows a characteristic pattern of consumer activity of budgetary organizations. The article highlights the factors of subjective judgment of health care consumers in assessing perceived quality. Based on the study of patient satisfaction the authors develop a hierarchical model of the perceived quality of health services, as well as the place of services defined in the model.

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23

Zomerdijk, Leonieke G., and Christopher A. Voss. "Service Design for Experience-Centric Services." Journal of Service Research 13, no. 1 (December 3, 2009): 67–82. http://dx.doi.org/10.1177/1094670509351960.

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24

Clarke, Kim. "Technical services: the other reader service." Library Collections, Acquisitions, and Technical Services 24, no. 4 (December 2000): 501–2. http://dx.doi.org/10.1016/s1464-9055(00)00175-5.

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25

Jayasuriya, Rohan. "Measuring Service Quality in IT Services." Journal of Professional Services Marketing 18, no. 1 (February 18, 1999): 11–23. http://dx.doi.org/10.1300/j090v18n01_02.

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26

Tsitskari, E., D. Tsiotras, and G. Tsiotras. "Measuring service quality in sport services." Total Quality Management & Business Excellence 17, no. 5 (June 2006): 623–31. http://dx.doi.org/10.1080/14783360600588190.

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27

Ganguli, Shirshendu, and Sanjit Kumar Roy. "Service quality dimensions of hybrid services." Managing Service Quality: An International Journal 20, no. 5 (September 7, 2010): 404–24. http://dx.doi.org/10.1108/09604521011073713.

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28

Boissonnas, Christian. "Technical Services: The Other Reader Service." portal: Libraries and the Academy 1, no. 1 (2001): 33–46. http://dx.doi.org/10.1353/pla.2001.0001.

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29

Charnaud, A. B. "Service innovation in drug misuse services." Psychiatric Bulletin 25, no. 5 (May 2001): 187–89. http://dx.doi.org/10.1192/pb.25.5.187.

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This review looks at the need for partnerships in delivering services for drug misusers, to provide a broad base service. It reviews a number of specific partnerships set up between statutory and non statutory agencies based upon identified need and demonstrates the improvement in outcomes that can be achieved through partnerships interventions. In conclusion it reviews some of the basic lessons learnt in the process of setting up successful partnerships particularly the need for joint training between agencies.

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30

Campbell, Corinne A. "Product Service Strategies for Information Services." Bulletin of the American Society for Information Science and Technology 22, no. 4 (January 31, 2005): 15–17. http://dx.doi.org/10.1002/bult.20.

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31

Bannister, Edward R. "Microbiological services for a transplantation service." Clinical Microbiology Newsletter 17, no. 20 (October 1995): 153–55. http://dx.doi.org/10.1016/0196-4399(95)80068-9.

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32

Hossain, Shipan, MD Yusuf Hossein Khan, and Nikola Naumov. "Service quality and online banking services." International journal of multidisciplinarity in business and science 8, no. 13 (December 23, 2022): 5–16. http://dx.doi.org/10.56321/ijmbs.8.13.5.

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Online banking allows a user to conduct financial transactions via the Internet. Online banking is also known as Internet banking or web banking. Online banking offers customers almost every service traditionally available through a local branch including deposits, transfers, and online bill payments. The goal of this research was to analyze the international tourists’ satisfaction with online banking services in the contexts of Bangladesh. The paper explores tourists’ satisfaction with efficient dimensions, responsiveness dimensions, system available dimensions, privacy dimensions, fulfillment dimensions, compensation dimensions, and contact dimensions. The data were gathered from a sample of 176 international visitors to Bangladesh by utilizing a purposive sampling method and adopting a survey method comprised of a web-based structured questionnaire. The findings of the research suggest that efficient dimensions, system availability dimensions, privacy dimensions, and fulfillment dimensions are the most essential aspects which significantly affect international tourists’ satisfaction with online banking services. The study also reports that responsiveness dimensions, compensation dimensions, and contact dimensions do not play an important role in international tourists’ satisfaction. It has implications for bank service marketers regarding the effective design of service marketing strategy for international tourists’ satisfaction in the contexts of online banking service in Bangladesh.

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33

Verma, Rohit. "An empirical analysis of management challenges in service factories, service shops, mass services and professional services." International Journal of Service Industry Management 11, no. 1 (March 2000): 8–25. http://dx.doi.org/10.1108/09564230010276924.

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34

Hee, Kai-Cheong, and Chiung Ching Ho. "Design of Application Layer Services for Security Automation via a Web Service Approach." Journal of Advances in Computer Networks 2, no. 1 (2014): 76–84. http://dx.doi.org/10.7763/jacn.2014.v2.86.

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35

Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z, and Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries." International Journal Of Innovation And Economic Development 1, no. 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.

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This paper aims to explore the possible usefulness of a combined multi-attribute and SERVQUAL service quality model in analyzing how bank customers perceive service quality. Using a survey, the authors measured how customers in one region in a major Saudi Arabia bank perceived service quality. Responses were analyzed with reference to both multi-attribute service quality and SERVQUAL models. The combined model seems to provide some guidance regarding how bank customers perceive service quality. The finding of several items reveals that customers are difficult to please. However, substantial heterogeneity exists in customer perceptions of the service quality items investigated. This exploratory study examines only one bank in specific region in Saudi Arabia, implying a need for additional research applying this combined model and other methods to investigate banking segment. The noticeable spread in conceptions of service quality items suggests that bank managers and personal bankers may benefit from co-creating services with customers. Banks are considered as intermediates on financial markets. Therefore, improved and customized service quality could make customers inclined to invest their resources in ways that promote economic growth. In addition to traditional measurement models, the SERVQUAL may contribute to service quality assessment in private banking.

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36

Pradhan, Bibhuti B. "An Assessment of Satisfaction in Measuring Service Quality in On-Demand Ride Services." Journal of Advanced Research in Dynamical and Control Systems 11, no. 10-SPECIAL ISSUE (October 25, 2019): 424–28. http://dx.doi.org/10.5373/jardcs/v11sp10/20192825.

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37

Erickson, John, and Keng Siau. "Web Services, Service-Oriented Computing, and Service-Oriented Architecture." Journal of Database Management 19, no. 3 (July 2008): 42–54. http://dx.doi.org/10.4018/jdm.2008070103.

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38

d’ Alcantara, G. "From Service Productivity to Service Regulation and Regulating Services." Service Industries Journal 7, no. 2 (April 1987): 143–52. http://dx.doi.org/10.1080/02642068700000015.

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39

Knezevic, Jezdimir. "Mirce mechanics analysis of in-service reliability of NASA-contracted commercial re-supply services." MEST Journal 4, no. 1 (January 15, 2016): 41–52. http://dx.doi.org/10.12709/mest.04.04.01.05.

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40

Tominc, dr Polona, and Richa Pandit. "Study of The Impact of Service Quality on Consumer Behavior in Internet Banking Services." Paripex - Indian Journal Of Research 3, no. 1 (January 15, 2012): 131–33. http://dx.doi.org/10.15373/22501991/jan2014/40.

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41

Baker, Dale B. "Chemical Abstracts Service's secondary chemical information services." Journal of Chemical Information and Modeling 25, no. 3 (August 1, 1985): 186–91. http://dx.doi.org/10.1021/ci00047a010.

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42

Liu, Ling. "Services Computing: From Cloud Services, Mobile Services to Internet of Services." IEEE Transactions on Services Computing 9, no. 5 (September 1, 2016): 661–63. http://dx.doi.org/10.1109/tsc.2016.2602898.

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43

Et al., Dr Sameer Koranne. "PERSPECTIVES OF SERVICE FAILURES IN FINANCIAL SERVICES." Psychology and Education Journal 58, no. 1 (January 20, 2021): 5756–63. http://dx.doi.org/10.17762/pae.v58i1.2211.

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Banking & Finance is a significant contributor to the service sector and it also has its own service loss phenomena. The research carried out on the backgrounds and outcomes that affect the actions of workers specifically suggests a widespread pattern of service delivery failures. In the sense of service provision and shortcomings, work-related behaviors and cumulative operational factors are discussed. The study also explains the role of frontline service personnel and emphasizes the crucial value of service delivery preparation. The study carried out to determine the most significant variables of service failure by along with managerial implications for recovery.

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44

Varadharajan, P. "Self Service Technology in Online Financial Services." Asian Journal of Research in Social Sciences and Humanities 6, no. 8 (2016): 1333. http://dx.doi.org/10.5958/2249-7315.2016.00684.5.

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45

LEE, Choonhwa, Sunghoon KO, Eunsam KIM, and Wonjun LEE. "Enriching OSGi Service Composition with Web Services." IEICE Transactions on Information and Systems E92-D, no. 5 (2009): 1177–80. http://dx.doi.org/10.1587/transinf.e92.d.1177.

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46

Pratyush Ranjan and Peeyush Ranjan. "Service-Profit Chain Analysis in Healthcare Services." Journal of Multidisciplinary Research in Healthcare 4, no. 2 (April 2, 2018): 95–100. http://dx.doi.org/10.15415/jmrh.2018.42008.

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Focus on service-profit chain by organizations in the service sector has been found to be of crucial importance. Companies in varied sectors like banking, airlines, restaurants and healthcare have become industry leaders by focusing on aspects of service-profit chain. This paper presents an analysis of service-profit chain in the healthcare sector. Taking two examples of hospitals from India and one from abroad this paper brings out the importance of focusing on the service-profit chain in this sector. An analysis of the practices in these hospitals, with a major focus on Aravind Eye Hospital, will give a perspective of how these hospitals have focused on the service-profit chain and made them efficient and effective and have enhanced their customers’ satisfaction. Service-profit chain analysis can help healthcare organizations to be customer focused. It can motivate organizations to develop attractive value propositions for customers. It can also provide a warning to organizations that are neglecting the interests of employees. Overall, the service-profit chain provides a useful framework for healthcare organizations in developing their strategy as well as implementing day-to-day operations.

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47

Formisano, Vincenzo, Giuseppe Russo, and Rosa Lombardi. "A service-dominant logic for banking services." MERCATI & COMPETITIVITÀ, no. 1 (June 2012): 81–93. http://dx.doi.org/10.3280/mc2012-001006.

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In the current competitive scenario, services now pervade all business activities, involving every production system and every organization. The emerging importance of services and their decisive role, compared to goods, in every business transaction in the global economy encourages scholars, professionals and business experts to engage in research models, paradigms and theories to better describe the new processes of value creation. This paper aims to analyze the applicability of the theoretical Service-Dominant Logic model to the field of local banking services, therefore, to interpret the concepts within a sector, that is, banking, in which the service component is increasingly becoming more strategic. The article briefly reviews the main features of the evolution of the process of banking services to represent their current evolutionary foundations in the light of the new paradigm of the S-D Logic. The paper combines theory and practice, with the help of a case study, appropriately selected for analysis. To conclude, the analysis shows that the theoretical approach of the Service-Dominant Logic improves the performance of the bank analyzed in economic terms (increased economic value created) as well as in terms of services offerred to customers with improved interactions, relationships and loyalty.

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48

KOIKE, Yuka. "Updating Professional Baseball Service: Improvement of Services." Journal of Japan Society of Sports Industry 32, no. 1 (2022): 1_149–1_151. http://dx.doi.org/10.5997/sposun.32.1_149.

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49

Prioni, Paola, and David Hensher. "Measuring Service Quality in Scheduled Bus Services." Journal of Public Transportation 3, no. 2 (March 2001): 51–74. http://dx.doi.org/10.5038/2375-0901.3.2.4.

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50

XU, Meng. "Service Relationship Ontology-Based Web Services Creation." Journal of Software 19, no. 3 (July 9, 2008): 545–56. http://dx.doi.org/10.3724/sp.j.1001.2008.00545.

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