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Journal articles on the topic 'Service'

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Author: Grafiati

Published: 4 June 2021

Last updated: 30 July 2024

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1

Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is also proposed suitable for the online banking sector

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2

Redel, Victoria. "Service, Servic, Servi." Missouri Review 17, no. 1 (1994): 21–26. http://dx.doi.org/10.1353/mis.1994.0000.

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3

Davis, Marta A., and Angela Battaglia Rubin. "Service vs. Services: Customer-Centered Interlibrary Loan Service." Journal of Interlibrary Loan, Document Delivery & Information Supply 7, no. 1 (November 25, 1996): 47–59. http://dx.doi.org/10.1300/j110v07n01_05.

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4

Erickson, John, and Keng Siau. "Web Services, Service-Oriented Computing, and Service-Oriented Architecture." Journal of Database Management 19, no. 3 (July 2008): 42–54. http://dx.doi.org/10.4018/jdm.2008070103.

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5

d’ Alcantara, G. "From Service Productivity to Service Regulation and Regulating Services." Service Industries Journal 7, no. 2 (April 1987): 143–52. http://dx.doi.org/10.1080/02642068700000015.

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6

Yadav, Ambar, and Arti Singh. "Quality of Service in Real Time Services in Wireless Systems." International Journal of Engineering Research 3, no. 5 (May 1, 2014): 360–64. http://dx.doi.org/10.17950/ijer/v3s5/517.

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7

Dr.P.BABY, Dr P. BABY. "Passengers’ Expectation on Service Quality Dimensions in Domestic Airline Services." Global Journal For Research Analysis 3, no. 6 (June 15, 2012): 1–3. http://dx.doi.org/10.15373/22778160/june2014/80.

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8

Nakata, Takuya, Sinan Chen, and Masahide Nakamura. "Uni-Messe: Unified Rule-Based Message Delivery Service for Efficient Context-Aware Service Integration." Energies 15, no. 5 (February 25, 2022): 1729. http://dx.doi.org/10.3390/en15051729.

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Rule-based systems, which are the typical technology used to realize context-aware services, have been independently implemented in various smart services. The challenges of these systems are the versatility of action, looseness, and the coding that is needed to describe the conditional branches. The purpose of this study was to support the realization of service coordination and smart services using context-aware technology by converting rule-based systems into services. In the proposed method, we designed and implemented the architecture of a new service: Unified Rule-Based Message Delivery Service (Uni-messe), which is an application-neutral rule management and evaluation service for rule-based systems. The core part of the Uni-messe proposal is the combination of a Pub/Sub and a rule-based system, and the proposal of a new event–condition–route (ECR) rule-based system. We applied Uni-messe to an audio information presentation system (ALPS) and indoor location sensing technology to construct concrete smart services, and then compared and evaluated the implementation to “if this then that” (IFTTT), which is a typical service coordination technology. Moreover, we analyzed the characteristics of other rule-based systems that have been serviced in previous studies and compared them to Uni-messe. This study shows that Uni-messe can provide services that simultaneously combine versatility, ease of conditional description, looseness, context independence, and user interface (UI), which cannot be achieved using conventional rule-based system services. By using Uni-messe, advanced heterogeneous distributed service coordination using rule-based systems and the construction of context-aware services can be performed easily.

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9

Zendeli, Emine, and Arta Selmani-Bakiu. "The Notary Service - Justice Services." SEEU Review 12, no. 1 (June 1, 2017): 135–47. http://dx.doi.org/10.1515/seeur-2017-0010.

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Abstract The aim of this study is to explore the role and the importance of the notary service in the process of dejudicialization of the judicial-civil protection. In this context, this paper first of all attempts to examine the extent to which the issues from the traditional competence of the court (usually non-litigious) have been transferred to notary publics and the possibilities of further extension of this transfer. The judicial framework for the transfer of these issues from the court competences to that of notary publics has been decided by the Law on Non-Litigious Procedure (2008). In supporting this law, the notary publics undertook the realization of a series of activities in this field, namely in the field of inheritance. In this respect, the idea of this paper was to try to identify other judicial issues that could perhaps be entrusted to the notary publics in the future, by carrying out a judicial-political assessment of the public interest to transfer the resolution of certain issues to notary publics′ competences with the aim of facilitating the judicial circulation and increasing judicial security.

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10

Dickens, Paul. "Human Services as Service Industries." Service Industries Journal 16, no. 1 (January 1996): 82–91. http://dx.doi.org/10.1080/02642069600000008.

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11

Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z, and Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries." International Journal Of Innovation And Economic Development 1, no. 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.

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This paper aims to explore the possible usefulness of a combined multi-attribute and SERVQUAL service quality model in analyzing how bank customers perceive service quality. Using a survey, the authors measured how customers in one region in a major Saudi Arabia bank perceived service quality. Responses were analyzed with reference to both multi-attribute service quality and SERVQUAL models. The combined model seems to provide some guidance regarding how bank customers perceive service quality. The finding of several items reveals that customers are difficult to please. However, substantial heterogeneity exists in customer perceptions of the service quality items investigated. This exploratory study examines only one bank in specific region in Saudi Arabia, implying a need for additional research applying this combined model and other methods to investigate banking segment. The noticeable spread in conceptions of service quality items suggests that bank managers and personal bankers may benefit from co-creating services with customers. Banks are considered as intermediates on financial markets. Therefore, improved and customized service quality could make customers inclined to invest their resources in ways that promote economic growth. In addition to traditional measurement models, the SERVQUAL may contribute to service quality assessment in private banking.

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12

Khare, Surbhi, and Dr Uday Kumar. "Survey on Security in Cloud Hosted Service and Self Hosted Services." International Journal of Trend in Scientific Research and Development Volume-2, Issue-5 (August 31, 2018): 812–19. http://dx.doi.org/10.31142/ijtsrd15941.

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13

Dettwiler, Paul. "Service Management Dilemma: Dependencies on Intermediary Fields between Goods and Services." JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 3, no. 4 (2018): 40–45. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.34.3005.

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14

Galetzka, Mirjam, Joost W. M. Verhoeven, and Ad Th H. Pruyn. "Service validity and service reliability of search, experience and credence services." International Journal of Service Industry Management 17, no. 3 (May 2006): 271–83. http://dx.doi.org/10.1108/09564230610667113.

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15

Lim, Chie-Hyeon, and Kwang-Jae Kim. "Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive Services." Service Science 6, no. 4 (December 2014): 296–312. http://dx.doi.org/10.1287/serv.2014.0086.

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16

Tagg, B. S. "The IBM Services Connection: Service delivery through self-service portal technologies." IBM Journal of Research and Development 53, no. 6 (November 2009): 3:1–3:11. http://dx.doi.org/10.1147/jrd.2009.5429031.

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17

Yu, Shiqiang, and Chunxiang Guo. "Service design under asymmetric service provider competition: Applications of AI services." Transportation Research Part E: Logistics and Transportation Review 182 (February 2024): 103424. http://dx.doi.org/10.1016/j.tre.2024.103424.

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18

Agya Yalley, Andrews, and Harjit Singh Sekhon. "Service production process: implications for service productivity." International Journal of Productivity and Performance Management 63, no. 8 (November 4, 2014): 1012–30. http://dx.doi.org/10.1108/ijppm-10-2012-0113.

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Purpose – The purpose of this paper is to differentiate the production process within services from the dominant manufacturing-based production process, with the objective of delineating the production process in services and highlighting its implication for service productivity. Design/methodology/approach – This study critically reviewed the extant literature on the production processes in manufacturing and services from a multidisciplinary perspective and proposed a framework for the service production process and its relationship with service productivity. Findings – The production process for services differs from the dominant manufacturing-based production process and entails an input, transformation process and outcome dimensions. Therefore, any advancement in services, particularly the conceptualisation and measurement of service productivity, is dependent on the application of a service-specific production process. Research limitations/implications – The understanding and delineation of the production process in services would further scholarly understanding of what is means to be productive in services and the impact on the validity of the conceptualisation and measurement of service productivity and other service-related concepts. Practical implications – The proposed service-based production process can further managerial understanding of the measurement and management of productivity in services. Originality/value – This paper delineates the production process in services and highlighted its implication for service productivity. This study, therefore, is a step forward in developing service-specific concepts and measures, particularly service productivity.

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19

Zhang, Feng, Benming Chen, and Cong Liu. "Web Service Instant Recommendation for Sustainable Service Mashup." Sustainability 12, no. 20 (October 16, 2020): 8563. http://dx.doi.org/10.3390/su12208563.

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Service Mashups can help users to integrate data of multiple sources based on Web services composition. Considering a kind of sustainable service Mashup whose data requirement cannot be predetermined, so users need to choose and compose services in a tentative manner. Meanwhile, users can choose and compose services continually to obtain more data based on existing composition results. In such Mashups, a Web service is chosen according to the data provided by the service. Because it is difficult for users to choose from large amounts of services manually, it is a challenge to recommend services instantly for users during the construction of a sustainable service Mashup. This paper proposes an approach to recommend Web services instantly for a sustainable service Mashup. According to the services used in the service Mashup under construction, candidate services are chosen based on the Mashups that are similar to the constructing Mashup, as well as the parameter correlations of services from the perspective of actual operations of Web service composition. Experimental results indicate that the proposed approach has better precision, recall, and coverage values compared to existing state-of-the-art approaches, and therefore, it is more suitable for instant service recommendation of sustainable service Mashups.

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20

Köcher, Sören, and Stefanie Paluch. "“My bad”: investigating service failure effects in self-service and full-service settings." Journal of Services Marketing 33, no. 2 (April 8, 2019): 181–91. http://dx.doi.org/10.1108/jsm-03-2018-0096.

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PurposeCompanies in diverse branches offer a variety of service alternatives that typically differ in terms of the degree to which customers are actively involved in service delivery processes. The purpose of this paper is to explore potential differences in consumers’ reactions to service failures across services provided by a service employee (i.e. full-services) and services that require customers’ active involvement (i.e. self-services).Design/methodology/approachTwo 2 (full-service vs self-service) × 2 (no service failure vs service failure) scenario-based experiments in technological and non-technological contexts (i.e. ticket purchase and furniture assembly) were conducted.FindingsStudy results reveal that although service failures have a similar negative impact on satisfaction across both full-services and self-services, in the self-service context, the negative effect on the willingness to use the same service delivery mode again is attenuated.Research limitations/implicationsBy emphasizing the role of customers’ active involvement in the service delivery process, the study extends previous knowledge regarding customer response to service failures in different service settings.Practical implicationsBy highlighting that self-service customers’ future behavioral intentions are less severely affected by service failures, the authors present an additional feature of customer involvement in service delivery processes that goes beyond the previously recognized advantages.Originality/valueDespite the abundance of research on the effects of failure attributions, previous studies have predominantly examined main effects of attributions on customer responses, such that insights into potential moderating effects of failure attributions on established relationships – as investigated in this study – are still scarce.

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21

Aspara, Jaakko, Jan F. Klein, Xueming Luo, and Henrikki Tikkanen. "The Dilemma of Service Productivity and Service Innovation." Journal of Service Research 21, no. 2 (November 9, 2017): 249–62. http://dx.doi.org/10.1177/1094670517738368.

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We conduct a systematic exploratory investigation of the effects of firms’ existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, this is the first empirical study that bridges the gap between these two research streams and examines the links between the two concepts. Based on a comprehensive data set of new service introductions in a financial services market over a 14-year period, we empirically explore the relationship between a firm’s existing service productivity and the firm’s success in introducing new services to the market. The results unveil a fundamental service productivity-service innovation dilemma: Being productive in existing services increases a firm’s willingness to innovate new services proactively but decreases the firm’s capabilities of bringing these services to the market successfully. We provide specific insights into the mechanism underlying the complex relationship between a firm’s productivity in existing services, its innovation proactivity, and its service innovation success. For managers, we not only unpack and elucidate this dilemma but also demonstrate that a focused customer scope and growth market conditions may enable firms to mitigate the dilemma and successfully pursue service productivity and service innovation simultaneously.

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22

Rogoziński, Kazimierz. "SERVICE DOMINANT LOGIC (SDL) – INTELLECTUAL SCAM Keywords: marketing, service marketing, theory of services, Service dominant logic (SDL." Ekonomiczne Problemy Usług 130 (2018): 141–52. http://dx.doi.org/10.18276/epu.2018.130-14.

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23

Kalisa, Edward. "Assessment of Service Quality Perception Gap between Service Seekers and Service Providers of Land Services in Rwanda." Journal of Business and Strategic Management 9, no. 2 (June 4, 2024): 61–80. http://dx.doi.org/10.47941/jbsm.1955.

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Purpose: This study aimed to assess the determinants of customer satisfaction from the perspective of service seekers and service providers using SERVQUAL. Methodology: the study employed both quantitative and qualitative research approaches. The survey method was used to collect primary quantitative data. Probability sampling was employed to select both service seekers and service providers. 422 service seekers were randomly selected from a list of 53,158 people. 45 service providers were also randomly selected from 416 land officers. A data collection tool was developed for service seekers and customized for service providers. The validity of the research tool was tested and the results showed a P-value of 0.00. Cronbach’s Alpha calculation was employed to test reliability and resulted in an output of 0.932 > 0.7 which shows excellent reliability. Key informant interviews were also conducted with purposively selected respondents to collect their opinions on service quality to complement the quantitative data. Findings: From the perspective of service seekers, the findings showed that the five service quality dimensions are positive and significant predictors of satisfaction. The data from the service providers show that only empathy is a positive and significant predictor of satisfaction whereas, the other four dimensions are positive but less significant predictors of satisfaction. The study results revealed a discrepancy between service seekers and service providers in the dimensions that predict the satisfaction of customers with land services more than others. Contribution to Theory, Policy, and Practice: Understanding the perception gap allows service providers to adjust their approaches to service delivery design to be more customer-focused. The study also informs policymakers where to focus efforts to enhance the quality of services. The unique aspect that this research puts forward is the comparison of the data from both service seekers and service providers to show similarities or differences in their understanding of which dimensions predict the satisfaction of customers more than others. The study recommends continuous collection of feedback from service seekers to help bridge the perception gap in what predicts satisfaction of service seekers.

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24

Chaudhary, Kuldeep. "Service Quality Expectation and Perception in Life Insurance Services: A Marketer’s Viewpoint." Journal of Advances and Scholarly Researches in Allied Education 15, no. 4 (June 1, 2018): 193–99. http://dx.doi.org/10.29070/15/57413.

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25

Sadeghi, Kianoosh. "Virtualization and encapsulation dynamic e-business services in a service-oriented architecture." International Academic Journal of Science and Engineering 05, no. 01 (June 1, 2018): 163–69. http://dx.doi.org/10.9756/iajse/v5i1/1810015.

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26

Jegadeesan, Harshavardhan, and Sundar Balasubramaniam. "Service Flavors." International Journal of Web Services Research 7, no. 1 (January 2010): 22–45. http://dx.doi.org/10.4018/jwsr.2010010102.

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In a services marketplace where a particular service is provided by multiple service providers, service offerings have to be differentiated against competitor services in order to gain market share. Differentiation of services is also needed for different markets and for different consumer segments. Strategies to differentiate service offerings have to be unintrusive—without requiring major changes to the existing service realization mechanisms. In this article, the authors present Service Flavors, a strategy for service providers to differentiate services. By using this strategy, it is possible to analyze and adapt various aspects of a service that help differentiate it from that of the competitors. The authors model differentiating aspects as policies and also provide a mechanism for enforcing these policies in the middleware.

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27

Autès, Michel. "La relation de service identitaire, ou la relation de service sans services." II. Les métiers du travail social, no. 40 (October 2, 2002): 47–54. http://dx.doi.org/10.7202/005049ar.

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RÉSUMÉ L'utilisation désormais fréquente de la notion de relation de service pour désigner les fonctions et les activités du travail social correspond à de profondes mutations dans la conception des politiques sociales, glissant d'un modèle républicain de promotion des individus et des groupes à une vision procédurale, relativement déliée du Droit. Assimiler le travail social à une simple relation de service fait oublier que le « produit » de la relation de service social (le soin, le secours, etc.) n'est pas suffisant pour expliquer le fonctionnement de la relation de service social. Car ce produit n'est pas la véritable finalité du service mais sert de prétexte au véritable produit attendu, celui de la réparation identitaire. Il n'y a pas de « service » qui soit capable de répondre à la question de la cohésion sociale et du « vivre ensemble ». Il faut donc bien que le travail social demeure « une relation de service sans services ».

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28

Osborne, Stephen P., Zoe Radnor, Tony Kinder, and Isabel Vidal. "The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services." British Journal of Management 26, no. 3 (March 30, 2015): 424–38. http://dx.doi.org/10.1111/1467-8551.12094.

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29

Davies, Bleddyn. "Social Services in the City: Context Change, Service Response and Service Outcomes." Statistician 39, no. 3 (1990): 229. http://dx.doi.org/10.2307/2349040.

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30

Kandampully, Jay. "Service quality to service loyalty: A relationship which goes beyond customer services." Total Quality Management 9, no. 6 (August 1998): 431–43. http://dx.doi.org/10.1080/0954412988370.

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31

Hacker, Stephen K., and Segakweng N. Tsiane. "Putting service back into public service: The transformation of Botswana's immigration services." Global Business and Organizational Excellence 31, no. 2 (December 6, 2011): 6–16. http://dx.doi.org/10.1002/joe.21410.

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32

hamad, Faten. "An Overview of Service Composition in Service Oriented Architecture." Modern Applied Science 12, no. 8 (July 28, 2018): 172. http://dx.doi.org/10.5539/mas.v12n8p172.

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Service oriented architecture (SOA) is a form of software design in which application component supply services to other components through a network communication protocol, it has many services that can transfer small data with communication channels or additional services which bring into a relationship that ensure efficiency of service activities, SOA simplify the structure of loosely coupled applicable applications and enable contribution for enterprise working of services together. In order to assure the effectiveness of Service oriented architecture we have to confirm service composition which is the collection of services together in order to perform a specific function which can be used in service oriented architecture. In this paper we proposed a Service composition in SOA, it is present service composition with various techniques used for composing services and provided a comparison between them.

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33

Blazona, Bojan, and �eljka Mihajlovi�. "Visualization Service Based on Web Services." Journal of Computing and Information Technology 15, no. 4 (2007): 339. http://dx.doi.org/10.2498/cit.1001142.

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34

Monat, Liette. "Les services professionnels orientés «service global»." Gestion 33, no. 4 (2008): 66. http://dx.doi.org/10.3917/riges.334.0066.

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35

Skene, J., F. Raimondi, and W. Emmerich. "Service-Level Agreements for Electronic Services." IEEE Transactions on Software Engineering 36, no. 2 (March 2010): 288–304. http://dx.doi.org/10.1109/tse.2009.55.

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36

Raman, Aparna, and Sangeeta Shah Bharadwaj. "Dynamic service capabilities enabling agile services." Journal of Enterprise Information Management 30, no. 1 (February 13, 2017): 166–87. http://dx.doi.org/10.1108/jeim-01-2016-0015.

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Purpose The purpose of t1his paper is to develop an instrument to measure agile services based on dynamic capabilities theory. The paper investigates the service agility through two building blocks service sensing and seizing agility and service responding agility. Design/methodology/approach The items were generated using existing scales, content analysis and using in-depth interview. The scale was validated using data from Indian services industry. Findings A pool of 32 items for dynamic service capabilities enabling agile services and 12 items for agile services were proposed. Empirical validation shows that the scale exhibits high levels of reliability. Research limitations/implications The new concept of agile services has been introduced, which is of recent interest to both practitioners and academicians alike. The limitations of the study include a low respondent rate. Practical implications Organizations need measure the degree of agile services and different capabilities this can facilitate agile services. This scale can act as a foundation for organizations to evaluate their capabilities. This scale will act as a tool for top managers to assess their capabilities and suitably improve the capabilities of their services. Originality/value The capabilities enabling agile services are based on the dynamic capabilities framework and a new construct (agile services) is being proposed. This scale will be a theoretical contribution to this literature.

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37

Huang, Jie, and Katherine Wong. "Technical services and user service improvement." Library Management 27, no. 6/7 (July 1, 2006): 505–14. http://dx.doi.org/10.1108/01435120610702486.

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PurposeFrom the cataloging librarians' point of view, this paper aims to present how technical services, especially the cataloging department, can play important roles in the improvement of user services.Design/methodology/approachThe paper examines the practices of the University of Oklahoma Libraries.FindingsThe paper identifies several aspects in which technical services can enhance the quality of user services, especially in the cataloging department. A library's online catalog becomes the first point of access to the library's information resources. Its quality can be improved and enriched in many ways to raise users’ satisfaction. Aside from the improvement in technical aspects, efforts should also be made to promote collaboration between technical and public services so as to ensure efficient processing of materials and to meet the needs of library users.Originality/valueThe value of the paper is in showing that the quality of an online catalog and the cooperation between public and technical services are two of the key factors in achieving high quality of user services.

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Данилина, Елена, Elena Danilina, Екатерина Яковлева, Ekaterina Yakovleva, Татьяна Бутова, Tatyana Butova, Алексей Белобородов, and Aleksey Beloborodov. "Service and quality of medical services." Services in Russia and abroad 8, no. 8 (December 15, 2014): 3–12. http://dx.doi.org/10.12737/8242.

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The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behaviors of consumers of budgetary medical services organizations, develop a model of consumer activities, which differs from the existing ones that along with the economic component the model is complemented with communication components. The approbation of the authors´ model for health care services shows a characteristic pattern of consumer activity of budgetary organizations. The article highlights the factors of subjective judgment of health care consumers in assessing perceived quality. Based on the study of patient satisfaction the authors develop a hierarchical model of the perceived quality of health services, as well as the place of services defined in the model.

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39

Zomerdijk, Leonieke G., and Christopher A. Voss. "Service Design for Experience-Centric Services." Journal of Service Research 13, no. 1 (December 3, 2009): 67–82. http://dx.doi.org/10.1177/1094670509351960.

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40

Clarke, Kim. "Technical services: the other reader service." Library Collections, Acquisitions, and Technical Services 24, no. 4 (December 2000): 501–2. http://dx.doi.org/10.1016/s1464-9055(00)00175-5.

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41

Jayasuriya, Rohan. "Measuring Service Quality in IT Services." Journal of Professional Services Marketing 18, no. 1 (February 18, 1999): 11–23. http://dx.doi.org/10.1300/j090v18n01_02.

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42

Tsitskari, E., D. Tsiotras, and G. Tsiotras. "Measuring service quality in sport services." Total Quality Management & Business Excellence 17, no. 5 (June 2006): 623–31. http://dx.doi.org/10.1080/14783360600588190.

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Ganguli, Shirshendu, and Sanjit Kumar Roy. "Service quality dimensions of hybrid services." Managing Service Quality: An International Journal 20, no. 5 (September 7, 2010): 404–24. http://dx.doi.org/10.1108/09604521011073713.

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44

Boissonnas, Christian. "Technical Services: The Other Reader Service." portal: Libraries and the Academy 1, no. 1 (2001): 33–46. http://dx.doi.org/10.1353/pla.2001.0001.

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Charnaud, A. B. "Service innovation in drug misuse services." Psychiatric Bulletin 25, no. 5 (May 2001): 187–89. http://dx.doi.org/10.1192/pb.25.5.187.

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This review looks at the need for partnerships in delivering services for drug misusers, to provide a broad base service. It reviews a number of specific partnerships set up between statutory and non statutory agencies based upon identified need and demonstrates the improvement in outcomes that can be achieved through partnerships interventions. In conclusion it reviews some of the basic lessons learnt in the process of setting up successful partnerships particularly the need for joint training between agencies.

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46

Hossain, Shipan, MD Yusuf Hossein Khan, and Nikola Naumov. "Service quality and online banking services." International journal of multidisciplinarity in business and science 8, no. 13 (December 23, 2022): 5–16. http://dx.doi.org/10.56321/ijmbs.8.13.5.

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Online banking allows a user to conduct financial transactions via the Internet. Online banking is also known as Internet banking or web banking. Online banking offers customers almost every service traditionally available through a local branch including deposits, transfers, and online bill payments. The goal of this research was to analyze the international tourists’ satisfaction with online banking services in the contexts of Bangladesh. The paper explores tourists’ satisfaction with efficient dimensions, responsiveness dimensions, system available dimensions, privacy dimensions, fulfillment dimensions, compensation dimensions, and contact dimensions. The data were gathered from a sample of 176 international visitors to Bangladesh by utilizing a purposive sampling method and adopting a survey method comprised of a web-based structured questionnaire. The findings of the research suggest that efficient dimensions, system availability dimensions, privacy dimensions, and fulfillment dimensions are the most essential aspects which significantly affect international tourists’ satisfaction with online banking services. The study also reports that responsiveness dimensions, compensation dimensions, and contact dimensions do not play an important role in international tourists’ satisfaction. It has implications for bank service marketers regarding the effective design of service marketing strategy for international tourists’ satisfaction in the contexts of online banking service in Bangladesh.

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Campbell, Corinne A. "Product Service Strategies for Information Services." Bulletin of the American Society for Information Science and Technology 22, no. 4 (January 31, 2005): 15–17. http://dx.doi.org/10.1002/bult.20.

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Bannister, Edward R. "Microbiological services for a transplantation service." Clinical Microbiology Newsletter 17, no. 20 (October 1995): 153–55. http://dx.doi.org/10.1016/0196-4399(95)80068-9.

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Verma, Rohit. "An empirical analysis of management challenges in service factories, service shops, mass services and professional services." International Journal of Service Industry Management 11, no. 1 (March 2000): 8–25. http://dx.doi.org/10.1108/09564230010276924.

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Li, Hong Xin. "Research on the Network of China's Rural Market Information Service." Advanced Materials Research 926-930 (May 2014): 4174–77. http://dx.doi.org/10.4028/www.scientific.net/amr.926-930.4174.

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The information work in rural areas has important strategic significance in China's economic and social development. Rural information means is a process to realize the rural production and management, public services, government administration and living consumption by strengthening the rural network, and telecommunications networks and the Internet infrastructure, making full use of information resources and improving the information service system. Rural information service model is composed of organization model, five parts services, distribution channels, distribution mechanisms and support the interests of security system by certain organic unity of the inner workings of the relationship constituted. This paper analyzes the of China's rural current status of information service model, provides a useful thinking for rural information servicea and propose a new model of the trinity "diamond" services.

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