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1

Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.

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2

Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.

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3

Thomas, Marian. Service, service, service. Shawnee Mission, Kan: National Seminars Publications, 1992.

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4

Ahmad-Aziz, Arshi. Social services for black people: Service or lip service? London: RaceEquality Unit, 1988.

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5

Force, United States Departmet of the Air. Food service program management: Services. [Washington, D.C.?]: Secretary of the Air Force, 1995.

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6

Haywood-Farmer, John. Services plus: Effective service management. Boucherville, Qué: Morin, 1991.

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7

Jean, Nollet, ed. Services plus: Effective service management. Quebec: Morin, 1991.

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8

Prasad, Anand R., K. Vijay Gurbani, and John F. Buford. Future Internet Services and Service Architectures. New York: River Publishers, 2022. http://dx.doi.org/10.1201/9781003338239.

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9

Melzer, Ingo. Service-orientierte Architekturen mit Web Services. Heidelberg: Spektrum Akademischer Verlag, 2010. http://dx.doi.org/10.1007/978-3-8274-2550-8.

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10

Cooper, Irving M. Accounting services for small service firms. [Washington, D.C.]: U.S. Small Business Administration, Office of Business Development, 1989.

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11

Philip, G. Service quality of industrial information services. (London): British Library Research and Innovation Centre, 1996.

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12

United States. Small Business Administration. Office of Business Development, ed. Accounting services for small service firms. Washington, D.C.]: U.S. Small Business Administration, Office of Business Development, 1989.

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13

North Yorkshire (England). Business and Community Services. Business and Community Services service plan. Northallerton: North Yorkshire County Council, 2002.

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14

Office, National Audit. National Health Service: Patient transport services. London: H.M.S.O., 1990.

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15

Office, Great Britain Cabinet, ed. Electronic service delivery of government services. [London]: Cabinet Office, 1999.

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16

Great Britain. Parliament. House of Commons. Committee of Public Accounts. National Health Service: Patient transport services. London: H.M.S.O., 1991.

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17

Schawalder, Michael. Industrielle Services strategisch optimieren: Service Excellence. Berlin: Springer Vieweg, 2013.

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18

Collier, David A. Service management: The automation of services. Reston, Va: Reston Pub. Co., 1985.

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19

Mozhaeva, Nina, and Galina Rybachek. Hotel service. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1041498.

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Address practical issues within professional modules: "Organization of services of reservation of hotel services", "Organization of activity of service reception and check out," and "the Organization of guest service in the process of living". In annexes 1-4 lists the requirements for hotels, hotel rooms for personnel and qualification requirements for workers in the tourism industry. Meets the requirements of Federal state educational standards of secondary professional education of the last generation. For students of educational institutions of secondary vocational education, students majoring in 43.02.11 "room service."
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20

Spyrakopoulos, S. K. Service recovery. Service failures and recoveries in financial services: The customers' perspective. Manchester: UMIST, 1996.

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21

Council, International Civil Aviation Organization. Air traffic services: Air traffic control service, flight information service, alerting service : international standards and recommended practices. 9th ed. Montreal, Quebec, Canada: International Civil Aviation Organization, 1990.

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22

Beaton, M. Professional service: Service quality. Melbourne: Beaton Associates, 1991.

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23

Albrecht, Steven. Service, service, service: The growing business' secret weapon. Holbrook, Massachusetts: Bob Adams, 1995.

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24

Corporation, Intertec Publishing, ed. Inboard engines, transmissions & drive service manual: Engine service, transmission service, jet drive service, surface drive service. 3rd ed. Overland Park, KS: Intertec Pub. Corp., 1989.

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25

Britain, Great. National Health Service, England: The National Health Service (Pharmaceutical Services) Amendment Regulations 2000. London: HMSO, 2000.

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26

Husband, Marion. Service. Middlesbrough: Mudfog, 2003.

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27

Owens, Daniel W. Service. Alexandria, VA: Alexander Street Press, 2003.

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28

Werntz, Pamela. Public safety services: Alternative service delivery choices. Washington, D.C: ICMA, 1999.

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29

Rose, Tim. Modernising service delivery: The integrated services prototype. Leeds: Corporate Document Services, 1999.

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30

Union, International Telecommunication. Mobile satellite services and radiodetermination satellite service. Geneva: International Telecommunication Union, 1998.

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31

L, Buteau Brandon, and Shrum Sandy, eds. CMMI for services: Guidelines for superior service. Upper Saddle River, NJ: Addison-Wesley, 2010.

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32

Algoma, Cochrane, Manitoulin and Sudbury District Health Council. Integrated service plan for addiction treatment services. Sudbury: Algoma, Cochrane, Manitoulin and Sudbury District Health Council, 2000.

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33

Kettner, Peter M. Purchase of service contracting in human services. Beverly Hills, CA: Sage Publications, 1987.

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34

Breeding, Marshall. Web services and the service-oriented architecture. [Chicago, Ill.]: ALA TechSource, 2006.

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35

Britain, Great, ed. The National Service Framework for renal services. London: Department of Health, 2004.

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36

Forrester, Eileen C. CMMI for services: Guidelines for superior service. Upper Saddle River, NJ: Addison-Wesley, 2010.

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37

Great Britain. Dept. of Health and Social Security. Services for drug misusers: Health service development. London: DHSS, 1986.

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38

Perth & Kinross Council. Education & Children's Services. Education & Children's Services service plan 2001-2004. Perth: Perth & Kinross Council, 2001.

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39

Council, Algoma-Cochrane-Manitoulin-Sudbury District Health. Integrated service plan for addiction treatment services. Sudbury, Ont: Algoma-Cochrane-Manitoulin-Sudbury District Health Council, 2000.

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40

Bean, Vern E. NIST measurement services: NIST pressure calibration service. Gaithersburg, MD: U.S. Dept. of Commerce, Technology Administration, National Institute of Standards and Technology, 1994.

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41

New Zealand. Office of the Auditor-General. Watercare Services Limited: Review of service performance. Wellington: Controller and Auditor-General, 2014.

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42

Ehrlich, Charles D. NIST measurement services: NIST leak calibration service. Gaithersburg, MD: U.S. Dept. of Commerce, Technology Administration, National Institute of Standards and Technology, 1992.

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43

Perth & Kinross Council. Education & Children's Services. Education & Children's Services service plan 2002-2004. Perth: Perth & Kinross Council, 2002.

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44

Forrester, Eileen C. CMMI for services: Guidelines for superior service. Upper Saddle River, NJ: Addison-Wesley, 2009.

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45

Service marketing. Los Angeles: SAGE, 2010.

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46

Environmental health services: Service information. Liverpool: Council, 1999.

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47

Accreditation, Health Services. Service Standards for Outpatient Services. Health Services Accreditation, 1997.

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48

Hilaire, Pierre. Behavioral Services Field Service Log. Lulu.com, 2019.

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49

Service Standards for Continence Services. Health Services Accreditation, 1997.

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50

Hilaire, Pierre. Social Services Field Service Log. Lulu.com, 2019.

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