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Journal articles on the topic 'Service users'

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Published: 4 June 2021
Last updated: 20 February 2023

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1

Beresford, P. "Service Users." British Journal of Social Work 31, no. 4 (August 1, 2001): 629–30. http://dx.doi.org/10.1093/bjsw/31.4.629.

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Cao, Buqing, Jianxun Liu, Mingdong Tang, Zibin Zheng, and Guangrong Wang. "Mashup Service Recommendation Based on Usage History and Service Network." International Journal of Web Services Research 10, no. 4 (October 2013): 82–101. http://dx.doi.org/10.4018/ijwsr.2013100104.

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With the rapid development of Web2.0 and its related technologies, Mashup services (i.e., Web applications created by combining two or more Web APIs) are becoming a hot research topic. The explosion of Mashup services, especially the functionally similar or equivalent services, however, make services discovery more difficult than ever. In this paper, we present an approach to recommend Mashup services to users based on usage history and service network. This approach firstly extracts users' interests from their Mashup service usage history and builds a service network based on social relationships information among Mashup services, Web application programming interfaces (APIs) and their tags. The approach then leverages the target user's interest and the service social relationship to perform Mashup service recommendation. Large-scale experiments based on a real-world Mashup service dataset show that the authors' proposed approach can effectively recommend Mashup services to users with excellent performance. Moreover, a Mashup service recommendation prototype system is developed.
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3

Harding, Emma. "Service users and service ‘deliverance’." Clinical Psychology Forum 1, no. 43 (November 1992): 31–34. http://dx.doi.org/10.53841/bpscpf.1992.1.43.31.

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The qualification ‘user-led’ in describing service planning often belies inadequate involvement. This summary of ideas generated by service users at a user/NIMHE conference outlines a suggested protocol for involvement that may benefit from practical exploration
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Keenan, Gayle I. G., and Denyse A. Hodgson. "Service user involvement in cancer professionals’ education: perspectives of service users." Journal of Radiotherapy in Practice 13, no. 3 (February 25, 2014): 255–63. http://dx.doi.org/10.1017/s146039691400003x.

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AbstractsBackgroundService user involvement has been demonstrated as an important aspect of cancer professionals’ education. There is some understanding of service users’ incentive to be involved, but little insight into what motivates them. This study explores this concept more fully.PurposeTo explore the motivations and experience of service users’ involvement in radiotherapy and oncology education.Materials and methodsOne-to-one interviews were conducted with service users who have been involved in education at the university. Thematic analysis was conducted. Five participants were asked about their motivations and experience of taking part in a variety of educational activities.ResultsThe experience of being involved gave the participants a sense of wellbeing and purpose. Three sub-themes were identified that related to service users’ motivation for being involved in educational activities with undergraduate students. These were to promote awareness by sharing their experiences of cancer; improve patient care through learning from negative experience; and personal reward skills for survivorship.ConclusionsThis study has highlighted the importance of hearing the voice of the service users; a two-way engagement for which there are benefits for both the students and service users. The involvement of service users in education becomes part of their personal journey.
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Hall, N. "Social Care, Service Users and User Involvement." British Journal of Social Work 43, no. 4 (June 1, 2013): 820–21. http://dx.doi.org/10.1093/bjsw/bct093.

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Beresford, Peter, and Sarah Carr. "Social care, service users and user involvement." Aotearoa New Zealand Social Work 28, no. 2 (August 18, 2016): 95. http://dx.doi.org/10.11157/anzswj-vol28iss2id229.

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Hu, Mei. "The impact of an integrated care service on service users: the service users’ perspective." Journal of Health Organization and Management 28, no. 4 (August 18, 2014): 495–510. http://dx.doi.org/10.1108/jhom-04-2012-0074.

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Purpose – The purpose of this paper is to examine the effects of an integration programme on service users from users’ own perspective. Design/methodology/approach – Multi-method approach was used. Both quantitative and qualitative data collection and analysis were employed to uncover and examine service users’ views of the impact of the integration programme. Findings – An improvement in the physical functioning of one in three occupational equipment users; a rise in the level of satisfaction of 85 per cent of occupational health and 82 per cent of physiotherapy users; older people with complex problems and high-level needs were able to be helped to live at home; and waiting times for both assessment and for services within two weeks and four weeks were below the national achievement and ministerial targets. The impact of the integration programme on users was complex. Positive outcomes were achieved for some user groups and individuals but not for others. A lack of change outcomes in social care, and service users’ low level of satisfaction with social care services appears to be associated with the impact of agency work and the predominant aim in social work of achieving maintenance and prevention outcomes. Originality/value – This paper contributes to knowledge on what and how the total integration in Cambridgeshire has benefited users.
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Cotterell, Phil, Gwen Harlow, Carolyn Morris, Peter Beresford, Bec Hanley, Anita Sargeant, John Sitzia, and Kristina Staley. "Service user involvement in cancer care: the impact on service users." Health Expectations 14, no. 2 (October 28, 2010): 159–69. http://dx.doi.org/10.1111/j.1369-7625.2010.00627.x.

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Apriyani, Neni, Laksmi Dewi, and Dini Suhardini. "Analisis Tingkat Kepuasan Pemustaka Terhadap Kinerja Pustakawan di Perpustakan Daerah Kabupaten Sukabumi." Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi 5, no. 2 (December 15, 2021): 187. http://dx.doi.org/10.29240/tik.v5i2.2850.

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User service is an important element in the library. Libraries should provide the best services to the users or what is often called as excellent services. The excellent service really needs to be supported by the high performance of the librarian. So the users can feel satisfaction from the service thet get. This study aims to determine the level of the user’s satisfaction to the librarian’s performance in Perpustakaan Daerah Kabupaten Sukabumi and whether users have experienced unfavourable treatment due to the librarian’s attitude. The method used in this research is quantitative survey research. The data was collected was through filling out the google form questionnaire. The sample of this research is 40 users who are a registered users in Perpustakaan Daerah Kabupaten Sukabumi. The result showed that the average score of user’s satisfaction was 3.48 which mean that the users were satisfied with the librarian’s performance. 70% of respondent stated that the librarian had worked professionally and 30% of respondent stated that they have experienced inappropriate treatment from the librarian in the form of unfriendly, indifferent, and slow in providing service.
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Zhang, Feng, Benming Chen, and Cong Liu. "Web Service Instant Recommendation for Sustainable Service Mashup." Sustainability 12, no. 20 (October 16, 2020): 8563. http://dx.doi.org/10.3390/su12208563.

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Service Mashups can help users to integrate data of multiple sources based on Web services composition. Considering a kind of sustainable service Mashup whose data requirement cannot be predetermined, so users need to choose and compose services in a tentative manner. Meanwhile, users can choose and compose services continually to obtain more data based on existing composition results. In such Mashups, a Web service is chosen according to the data provided by the service. Because it is difficult for users to choose from large amounts of services manually, it is a challenge to recommend services instantly for users during the construction of a sustainable service Mashup. This paper proposes an approach to recommend Web services instantly for a sustainable service Mashup. According to the services used in the service Mashup under construction, candidate services are chosen based on the Mashups that are similar to the constructing Mashup, as well as the parameter correlations of services from the perspective of actual operations of Web service composition. Experimental results indicate that the proposed approach has better precision, recall, and coverage values compared to existing state-of-the-art approaches, and therefore, it is more suitable for instant service recommendation of sustainable service Mashups.
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Beresford, Peter, and Jane Campbell. "Disabled People, Service Users, User Involvement and Representation." Disability & Society 9, no. 3 (January 1994): 315–25. http://dx.doi.org/10.1080/09687599466780361.

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Kumar, Rakesh Ranjan, Abhinav Tomar, Mohammad Shameem, and Md Nasre Alam. "OPTCLOUD: An Optimal Cloud Service Selection Framework Using QoS Correlation Lens." Computational Intelligence and Neuroscience 2022 (May 25, 2022): 1–16. http://dx.doi.org/10.1155/2022/2019485.

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Cloud computing has grown as a computing paradigm in the last few years. Due to the explosive increase in the number of cloud services, QoS (quality of service) becomes an important factor in service filtering. Moreover, it becomes a nontrivial problem when comparing the functionality of cloud services with different performance metrics. Therefore, optimal cloud service selection is quite challenging and extremely important for users. In the existing approaches of cloud service selection, the user’s preferences are offered by the user in a quantitative form. With fuzziness and subjectivity, it is a hurdle task for users to express clear preferences. Moreover, many QoS attributes are not independent but interrelated; therefore, the existing weighted summation method cannot accommodate correlations among QoS attributes and produces inaccurate results. To resolve this problem, we propose a cloud service framework that takes the user’s preferences and chooses the optimal cloud service based on the user’s QoS constraints. We propose a cloud service selection algorithm, based on principal component analysis (PCA) and the best-worst method (BWM), which eliminates the correlations between QoS and provides the best cloud services with the best QoS values for users. In the end, a numerical example is shown to validate the effectiveness and feasibility of the proposed methodology.
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Yu, WeiShui, Qiang Guo, ChangShou Luo, YaMing Zheng, Lu Yang, and FuRong Wang. "Upgrading Development and Application of Agricultural Information Service System Based on WeChat Public Platform— —A Case of WeChat Public Platform of 12396 Beijing new rural sci-tech service hotline." MATEC Web of Conferences 176 (2018): 03016. http://dx.doi.org/10.1051/matecconf/201817603016.

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The WeChat public platform is a new service platform based on WeChat applications that provides business services and user management for individuals, businesses and organizations. It provides a new solution to the lag of agricultural information dissem-ination in the traditional media. However, services based on Tencent's backend can only meet the basic needs of users and reduce the user's experience in agricultural science and technology consulting process. In order to provide efficient and convenient service to users and solve existing problems in consultation process, the platform-related API were used to upgrade the 12396 hotline WeChat public platform to an integrated agricultural information interactive service system. It mainly carries out the following three aspects to upgrade development. Firstly, 12396 hotline WeChat public platform added two sub-menu items, “use ask” and “expert answer” to push the user’s question to expert directly, reducing the backend customer service’s works and improving the efficiency of problem solving. Secondly, 12396 WeChat public platform upgraded and developed an integrated "one-stop" micro-site to allow users know the agriculture market timely, releasing supply and demand information, etc. Thirdly, the 12396 WeChat public platform combined initiative push information with the user's automatic acquisition of information by sending keywords which increased user selectivity. The upgraded platform has obtained a good preliminary application achievement and recognized and welcomed by users. Finally, we concluded and looked forward to the future development direction of agricultural mobile consulting.
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14

Eriksen, Rita Elisabeth. "Service Users Facing Household Challenges." Journal of Comparative Social Work 9, no. 1 (April 1, 2014): 31–58. http://dx.doi.org/10.31265/jcsw.v9i1.109.

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This article is based on a study of an educational and developmental programme, in which the task-centred coping approach (TCCA) was a central part. Twenty social worker practitioners from Norwegian municipal social services (MSS) participated in the programme, and practiced TCCA with 74 of their service users. The aim of the study was to develop knowledge about how service users evolve their housing competence by utilizing TCCA.The study was based on a way of participatory action research, in which the researcher was positioned as a partly participating researcher. The researcher tried to attain knowledge from the individualized activities of the service users and the practitioners, and use this knowledge as a contribution to developing their practice and the programme. User participation was one of the cornerstones of the study, and individualization meant matching the approaches of the practitioners to the experienced needs of the individual service user.
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Krumer-Nevo, Michal, and Adi Barak. "Service Users and Personal Social Services in Israel." Journal of Social Service Research 34, no. 1 (August 22, 2007): 27–42. http://dx.doi.org/10.1300/j079v34n01_03.

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Cheseldine, Sally, Gillian Anderson, and Rachel Mappin. "Learning disability services: involving service-users in interviews." Clinical Psychology Forum 1, no. 150 (April 2001): 27–29. http://dx.doi.org/10.53841/bpscpf.2001.1.150.27.

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Bright, Judith. "Service to multicultural users." ANZTLA EJournal, no. 56 (May 6, 2019): 15–18. http://dx.doi.org/10.31046/anztla.v0i56.1290.

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Atkinson, Stacey. "Research involving service users." Learning Disability Practice 19, no. 2 (February 29, 2016): 15. http://dx.doi.org/10.7748/ldp.19.2.15.s20.

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19

Croghan, Emma. "Valuing service users' opinions." British Journal of School Nursing 7, no. 5 (June 2012): 213. http://dx.doi.org/10.12968/bjsn.2012.7.5.213.

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20

Kirwan, Gloria. "Speaking Truth to Power: Mental Health Service Users’ Experiences of Participation in their Diagnosis and Treatment." Social Work and Social Sciences Review 22, no. 1 (September 15, 2020): 137–56. http://dx.doi.org/10.1921/swssr.v22i1.1351.

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In a qualitative study, long-term mental health service users shared their views on the concept of ‘participation’ as shaped by their personal histories of contact with mental health services in Ireland. Adopting a narrative methodology, the study participants were asked to draw on their experiences with mental health services to illustrate their general views on participation by service users in mental health care contexts.In this study, the research participants recounted positive experiences of participation in which their expressed views regarding their symptoms and treatment needs were incorporated into the service responses they received. The data revealed that service users perceived open and inclusive communication by service providers as an important factor in optimising their ability to participate in help-seeking, diagnosis and treatment plans. However, the study also illuminated the chilling effect on participation when service users’ views were not heeded or acknowledged by service providers. The findings highlight how the failure to include service users’ insights can negatively encroach on service user participation. The service user narratives collected in this study exposed the often uneasy juxtaposition of the service user’s personally held ‘truth’ regarding their lived experience of mental distress versus the powerful system of expert diagnosis and treatment. This article focuses on reporting selective findings from the study regarding participation in the contexts of help-seeking, diagnosis and treatment decisions.
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Mareeswari, V., and E. Sathiyamoorthy. "An Approach to Aggregate the Partial Rank List of Web Services in E-Business." International Journal of E-Business Research 15, no. 1 (January 2019): 89–108. http://dx.doi.org/10.4018/ijebr.2019010106.

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In the present web era, efficient and topmost outcomes of applications, such as recommender systems, search engines, voting and other ranking applications fascinate web users. Web services maintain communication among applications and applications to end users. In E*Trade, the support system evolves to suggest services based on the user's browser preferences. Services thus are ranked depending on the quality of service of the corresponding service from a user perspective. There are adequate services that are accessible, but users utilize only their desired services and give their ranking. In the process of final rank generation, merging the long partial ranked list by heterogeneous web service users is not adequate in current research articles. This approach applies the efficient methods of Markov chain for this dynamic context, and validating using real datasets and results showed the efficiency of this approach. This ranking approach engages the consumers to choose their services in a short span in the decision-making process in this competitive electronic business system.
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Mossberg, Linda. "Construction of service users in strategic collaboration including mental health and social services, and service user organisations." European Journal of Social Work 23, no. 4 (March 20, 2019): 594–605. http://dx.doi.org/10.1080/13691457.2019.1589426.

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Idoughi, Djilali, and Djeddi Abdelhakim. "Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria." International Journal of Electronic Government Research 14, no. 1 (January 2018): 63–85. http://dx.doi.org/10.4018/ijegr.2018010104.

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Because user's satisfaction is considered one of the most important factors in e-government success assessment, this study examines impacts of system quality, information quality, service quality, digital skills, access means, service awareness, trust, and perceived usefulness on expressed satisfaction about e-government services. Using survey, 1453 valid responses were collected from e-government services users across Algeria. The study empirical outcomes shows eight out of nine identified factors have significant impacts on users' satisfaction with e-government services.
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ILLERIS, SVEN. "PROXIMITY BETWEEN SERVICE PRODUCERS AND SERVICE USERS." Tijdschrift voor Economische en Sociale Geografie 85, no. 4 (September 1994): 294–302. http://dx.doi.org/10.1111/j.1467-9663.1994.tb01340.x.

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Crooks, Lisa. "Beware paying lip service to service users." Mental Health Practice 6, no. 6 (March 1, 2003): 8. http://dx.doi.org/10.7748/mhp.6.6.8.s13.

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Hutchinson, Gerard, Catherine Gilvarry, and Thomas A. Fahy. "Profile of service users attending a voluntary mental health sector service." Psychiatric Bulletin 24, no. 7 (July 2000): 251–54. http://dx.doi.org/10.1192/pb.24.7.251.

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Aims and MethodVery little research has been undertaken to characterise the service user groups served by the voluntary sector mental health services in Britain. In view of the high reported cases of dissatisfaction with the statutory mental health services in the population of Caribbean origin in Britain, we sought to compare the male service users attending a voluntary sector service in Brixton, South London with those attending a service run by the mental health hospital for that catchment area. The service users and their case workers were interviewed and their case notes reviewed to obtain demographic information such as employment and forensic history and contact with other services. They were also assessed using the Global Assessment of Functioning (GAF) and the Camberwell Assessment of Need (CAN).ResultsThe service users attending the voluntary sector were significantly more disadvantaged in the areas of unemployment and contact with other health services particularly general practitioners. They had significantly lower scores on the GAF and had more unmet needs on the CAN, including numeracy and literacy skills. Both patient groups, however, reported problems with intimate relationships.Clinical ImplicationsService users attending voluntary sector services are likely to be more socially and materially deprived than their counterparts attending statutory services and specific strategies are required to assist these organisations in meeting the many needs of the service users.
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Venkatachalaappaswamy, Mareeswari, Vijayan Ramaraj, and Saranya Ravichandran. "Location-Based Collaborative Filtering for Web Service Recommendation." Recent Patents on Computer Science 12, no. 1 (January 10, 2019): 34–40. http://dx.doi.org/10.2174/2213275911666181025130059.

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Background: In many modern applications, information filtering is now used that exposes users to a collection of data. In such systems, the users are provided with recommended items’ list they might prefer or predict the rate that they might prefer for the items. So that, the users might be select the items that are preferred in that list. Objective: In web service recommendation based on Quality of Service (QoS), predicting QoS value will greatly help people to select the appropriate web service and discover new services. Methods: The effective method or technique for this would be Collaborative Filtering (CF). CF will greatly help in service selection and web service recommendation. It is the more general way of information filtering among the large data sets. In the narrower sense, it is the method of making predictions about a user’s interest by collecting taste information from many users. Results: It is easy to build and also much more effective for recommendations by predicting missing QoS values for the users. It also addresses the scalability problem since the recommendations are based on like-minded users using PCC or in clusters using KNN rather than in large data sources. Conclusion: In this paper, location-aware collaborative filtering is used to recommend the services. The proposed system compares the prediction outcomes and execution time with existing algorithms.
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Jeong, Hoon, Nan Ju Kim, and Eui In Choi. "User Information Security Context-Aware Services in a Cloud Environment." Applied Mechanics and Materials 467 (December 2013): 578–83. http://dx.doi.org/10.4028/www.scientific.net/amm.467.578.

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Users in the ubiquitous mobile environment have provided services that match the surrounding context and the location of their own. As Cloud Computing has been spreading widely, users and service providers enables to use resource or service cheaply and easily without owning all the resource needed. The development of mobile devices and the spread of wireless network help share and exchange information and resources more easily. Therefore users are able to use the information and service more free than previous wire network due to development of wireless network and device. Previous studies of these form was a study on the provided service mainly, but they did not regard on user's location, environment and preference. Therefore, this paper, we use the profile and the user's situation information that contains personal information security, preferences. We are able to provide more accurate service than previous techniques through techniques and systems suggested in this paper.
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Wang, Shaohua, Ying Zou, Iman Keivanloo, Bipin Upadhyaya, Joanna Ng, and Tinny Ng. "Automatic Reuse of User Inputs to Services among End-Users in Service Composition." IEEE Transactions on Services Computing 8, no. 3 (May 1, 2015): 343–55. http://dx.doi.org/10.1109/tsc.2014.2378278.

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Laitila, Minna, Jalmiina Nummelin, Tiina Kortteisto, and Anneli Pitkänen. "Service users' views regarding user involvement in mental health services: A qualitative study." Archives of Psychiatric Nursing 32, no. 5 (October 2018): 695–701. http://dx.doi.org/10.1016/j.apnu.2018.03.009.

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Guo, Liangmin, Kaixuan Luan, Xiaoyao Zheng, and Jing Qian. "A Service Recommendation Method Based on Requirements for the Cloud Environment." Journal of Control Science and Engineering 2021 (March 24, 2021): 1–11. http://dx.doi.org/10.1155/2021/6669798.

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In the cloud computing environment, there are huge amounts of functionally similar cloud services. Additionally, user requirements can change. Therefore, it is difficult to recommend services that meet users’ requirements. To overcome the problems, a service recommendation method based on requirements is proposed. First, we form user communities by clustering to reduce the recommended range. Second, we use the reported QoS (Quality of Service) values and the evaluated QoS values to predict the QoS requirements of users. Third, based on the requirements, the matching degree of users to services is obtained. Finally, based on the similarity between the target user and the user’s neighbors and the difference in their matching degree of service and the ratings of services by the neighbors, we can obtain a list of service recommendations for the target user. Compared to the traditional collaborative filtering method and the deviation-based method, our method improves the recommendation accuracy without lowering the efficiency.
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McClean, H. L., and M. Reid. "Use of GUM services and information and views held by first time service users in a large UK city: implications for information provision." International Journal of STD & AIDS 8, no. 3 (March 1, 1997): 154–58. http://dx.doi.org/10.1258/0956462971919813.

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The aim of this study was to examine the relationship between and views held by service users before obtaining help from a medicine (GUM) service and the accessibility and use of the service, to determine potential intervention measures for change. A structured was completed by 292 first-time GUM service users in a large UK in 1994. Overall 94 (57.7%) of 163 male service users and 59 (48.4%) of 122 service users had some information about the service before seeking help, this difference was not significant. Only 92 (31.5%) knew the service was The main source of information was through general practitioners with personal contact as the second most common information source. Two and fifteen (73.6%) used the service within 2 weeks of needing help and (35.6%) of these felt there was delay, but reporting delay was not associated having information about the service. The majority indicated feeling nervous embarrassed about using the service. Female service users were more likely to feel nervous or embarrassed than male service users 0.05). Service users were significantly more likely to feel nervous when they no information about the service than if they knew something about the service 0.01). Most service users regarded the service as dealing with sexually infections (STIs), and most intended to use the service for this reason. whilst many service users indicated knowledge about non-STI services, HIV counselling and testing, relatively few intended to use these services. service users (269, 92.1%) were in favour of increased availability information GUM clinics mainly through written media but also through GPs. The results this study show a clear need to project increased awareness and information this GUM service so as to encourage use of the range of services available and more positive feelings about using the service. Information in written as well as through other health professionals may be of benefit. Further work needed to study the effect of information provision in influencing the large of potential service users to make use of sexual health services.
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Watjatrakul, Boonlert. "Determinants and Effects of Mobile Service Customization." International Journal of Information Systems in the Service Sector 10, no. 4 (October 2018): 73–87. http://dx.doi.org/10.4018/ijisss.2018100105.

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Service customization enables users to custom-made services for their specific needs while service providers can use custom outputs to offer superior services for their users. Less attention, however, has been paid to what factors influence individuals to customize mobile service differently and how custom outputs affect their intentions to use the services. The article proposes a new framework to examine the effects of information seeking and user experience on service customization (service configuration and custom outputs) and the effect of the service customization on users' intentions to adopt mobile services through the three values of mobile services–utilitarian value, hedonic value, and social value. The application-to-person short messaging service (A2P SMS) is used as the domain of study. The structural equation modeling (SEM) technique was used for data analysis. The results indicate that information-seeking and user experience regulate users' abilities to customize mobile services. Specifically, information seeking affects custom outputs while user experience affects service configuration. The results also show that custom outputs influence users' intentions to adopt mobile services through the perceived values of mobile services' utilitarian value, hedonic value, and social value. Hedonic value and social value have direct effects on mobile service adoption. This article broadens knowledge and understanding of mobile service adoption and provides guidance to service providers for effectively utilizing their customization strategies to enhance users' adoption of their services.
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Newton, Angela, Anne Beales, Daniela A. Collins, and Thurstine Basset. "Service user leadership: training and development for service users to take the lead." Journal of Mental Health Training, Education and Practice 8, no. 3 (September 16, 2013): 134–40. http://dx.doi.org/10.1108/jmhtep-03-2013-0010.

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Yamakawa, Itsuko, Toshihiro Kawazoe, Takayuki Horii, and Mayu Tanaka. "An Awareness Survey of Service Dog Users —Service Dogs’ Mental Support for Users—." Nippon Hojyoken Kagaku Kenkyu 9, no. 1 (2015): 40–46. http://dx.doi.org/10.3373/jssdr.9.40.

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Ramakrishna, T., and T. Ravi. "An Improved Business Service Suggestion Through SCHR Approach." Journal of Computational and Theoretical Nanoscience 15, no. 2 (February 1, 2018): 706–10. http://dx.doi.org/10.1166/jctn.2018.7147.

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Nowadays business processes are enhancing continuously and its data storage is also increased sequentially. Obtaining a better service from a huge business process is a critical and challenging issue. Data sparsity, cold start problem, scalability, and privacy are the issues that reduce the performance of recommendation system. UDDI is a mandatory process for business users to register their details to make use by other users in the global level. Even though based on service ratings of a business process can attain better results but ensuring user privacy, confidentiality and suggesting services based on user interest is not possible. In this paper, suggesting business services to new through hybrid recommendation by dint of combining user's feedback (user and business person) and matching the results through personalization (user history) of individual users. Hence this increases an organization profit and attains user satisfaction. The feedback mechanism is processed without revealing users personal details to other persons. Therefore it attains better results in terms of identifying better services among more number of business processes, attaining privacy and enhancing a business process.
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Jahani, Arezoo, Leyli Mohammad Khanli, and Seyed Naser Razavi. "W_SR: A QoS Based Ranking Approach for Cloud Computing Service." Computer Engineering and Applications Journal 3, no. 2 (June 29, 2014): 55–62. http://dx.doi.org/10.18495/comengapp.v3i2.76.

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Cloud computing is a kind of computing model that promise accessing to information resources in request time and subscription basis. In this environment, there are different type of user’s application with different requirements. In addition, there are different cloud Service providers which present spate services with various qualitative traits. Therefore determining the best cloud computing service for users with specific applications is a serious problem. Service ranking system compares the different services based on quality of services (QoS), in order to select the most appropriate service. In this paper, we propose a W_SR (Weight Service Rank) approach for cloud service ranking that uses from QoS features. Comprehensive experiments are conducted employing real-world QoS dataset, including more than 2500 web services over the world. The experimental results show that execution time of our approach is less than other approaches and it is more flexible and scalable than the others with increase in services or users.
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Boughammoura, Radhouane, Mohamed Nazih Omri, and Lobna Hlaoua. "Information Retrieval from Deep Web Based on Visual Query Interpretation." International Journal of Information Retrieval Research 2, no. 4 (October 2012): 45–59. http://dx.doi.org/10.4018/ijirr.2012100104.

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Deep Web is growing rapidly. More than 90% of relevant information in web comes from deep Web. Users are usually interested by products which satisfy their needs at the best prices and quality of service .Hence, user’s needs concerns not only one service but many competitive services at the same time. However, for commercial reasons, there is no way to compare all web services products. Each web service is a black box which accepts queries through its own query interface and returns results. As consequence, users ask separately different web services and spend a lot of time comparing products in order to find the best one. This is a burden for novice users. In this paper, the authors propose a new approach which integrates query interfaces of many web services into one universal web service. The new interface describes visually the universal query and is used to ask many web services at the same time. The authors have evaluated their approach on standard datasets and have proved good performances.
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Arun, Siddharth, Aakash Chandrasekaran, and Prakash P. "CSIS: Cloud Service Identification System." International Journal of Electrical and Computer Engineering (IJECE) 7, no. 1 (February 1, 2017): 513. http://dx.doi.org/10.11591/ijece.v7i1.pp513-520.

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To meet the need of the computational power, most of the users may go for a cloud based services for its scalability, flexibility and reliability. Cloud services have become an integral part of IT and analytical enterprises. Owing to increase in necessity of commercial cloud products being readily available, it has become extremely difficult for users to identify suitable cloud services. This paper proposes the recommender system precisely designed for the discovery of cloud services. Though there is an exponential increase in demand for cloud services, the amount of research done in this particular field is abysmal. Cloud Service Identification System (CSIS) crawls through Internet, identifies cloud services and stores them in a database. The user’s search query is processed and recommends cloud services accurately.
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Hale, Tamara. "People Are Not Users." Journal of Business Anthropology 7, no. 2 (November 12, 2018): 163–83. http://dx.doi.org/10.22439/jba.v7i2.5601.

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Ethnographic methods have filtered from academia to product development, particularly in the technology industry, and into the broader ‘human-centered’ design practice. In the process, the ethnographic influence has entered the toolkits of other practitioners. This article argues that, despite an overall positive impact, the implementation of ethnographic methods has had less of an impact on the tendency to think of people primarily in relation to a specific product or service as “users”, “customers” or “clients”, which results in both a simplistic and individualistic view of human experiences. I argue that there is untapped potential in our discipline’s holistic thinking as applied to our work outside of academia. One existing avenue that lends itself to translating holism into design is service design, a field of practice that shifts the focus from the design of one-off solutions (material products, digital products and others) to the design of a system of products, interactions and processes intended to serve ordinary people, often with the objective of improving their lives and well-being. These services can encompass, but are not limited to any one, digital interactions, physical products, communication materials or human interactions, and address the behind-the-scenes organizational change that must occur to support the creation and maintenance of services focused on people. Anthropologists can bring a special perspective to service design through their attention to understanding whole systems and, in the process, can counteract the individualism inherent in some design practices and corporate frameworks. The examples used here reflect my own experiences as the anthropologist informing service design projects.
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Sánchez-Bahíllo, Angel, Claire Davis, Richard Onyon, and Jan Birtle. "Involving service users in the recruitment of mental health staff: the Service User Informed Tool for Staff Selection (SUITSS)." Psychiatrist 36, no. 4 (April 2012): 133–36. http://dx.doi.org/10.1192/pb.bp.111.035030.

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Aims and methodService user involvement in the development of services is a fundamental aim of the National Health Service (NHS). However, a structured and quantifiable approach to their involvement in the recruitment of NHS staff is still lacking. In this study, we used service-user focus groups within a therapeutic community for people with personality disorder in order to develop the Service User Informed Tool for Staff Selection (SUITSS).ResultsWe enabled service users to develop SUITSS as a Likert scale with which to define relevant staff characteristics and rate applicants according to them, informing the staff-selection process. The tool has a semi-quantitative format that allows to test whether applicants with higher ratings are actually appointed by selection panels or not.Clinical implicationsThis new tool provides an approach to enhancing service user contributions to staff recruitment. It may be adapted and refined for use in a range of services, with local input from service users, following the approach described here.
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Fagan, Derek, Brian Caulfield, and René Meier. "Analyzing the Behavior of Smartphone Service Users." International Journal of Ambient Computing and Intelligence 5, no. 2 (April 2013): 1–16. http://dx.doi.org/10.4018/jaci.2013040101.

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This paper reports the findings of a study into the behavior of the users of a mobile service. The study analyses the behavior of travelers using a Smartphone application to access real-time transit information and contrasts such user behavior with that of users accessing a transit information service from a website. Previous research in this field has tended to focus upon the perceived benefits of providing real-time transit information and without investigating when and how often passengers would use such real-time transit information services. This paper specifically explores the behavior patterns of travelers using a Smartphone service and those of using a website to provide real-time transit information. Based on empirical data derived from real information services, the impact on user behavior of providing a mobile service is analyzed and contrasted to traditional Web-based service provision. The Smartphone service is furthermore used to conduct a passenger survey to obtain information on the individuals using the mobile service. The results of the analysis presented demonstrate that the demand for information from the website is constant throughout the working week whereas demand for Smartphone information increases during the week peaking during late afternoons and on Fridays. The results of the passenger survey demonstrate that over 80 percent of Smartphone application users are between 18 and 49 years of age and perhaps most importantly, that Smartphone survey questions are twice as likely to be answered compared to the response rates for Web or mail surveys.
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Zuva, Tranos, and Keneilwe Zuva. "Generic Service Location Discovery Recommender System for Mobile Users." International Journal of Future Computer and Communication 3, no. 6 (December 2014): 432–35. http://dx.doi.org/10.7763/ijfcc.2014.v3.342.

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Gupta, Prof Brijendra, Shreyas Walujkar, and Vishal Dhane Moreshwar Tendulkar Tushar Jadhav. "Recommendation by Service Rating Using GPS for Mobile Users." International Journal of Trend in Scientific Research and Development Volume-2, Issue-1 (December 31, 2017): 991–94. http://dx.doi.org/10.31142/ijtsrd7167.

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Oliveira, Pedro, and Eric von Hippel. "Users as service innovators: The case of banking services." Research Policy 40, no. 6 (July 2011): 806–18. http://dx.doi.org/10.1016/j.respol.2011.03.009.

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Sarwar, Ghulam, Farman Ullah, and Sungchang Lee. "QoS and QoE Aware N-Screen Multicast Service." Journal of Sensors 2016 (2016): 1–11. http://dx.doi.org/10.1155/2016/8040138.

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The paper focuses on ensuring the quality-of-service (QoS) and quality-of-experience (QoE) requirements of users having heterogeneous devices in a multicast session. QoS parameters such as bit rate, delays, and packet losses are good indicators for optimizing network services but fall short in characterizing user perception (QoE). In N-Screen service, the users have different devices with heterogeneous attributes like screen size, resolution, and access network interface, and the users have different QoE on N-Screen devices with the same QoS parameters. We formulate the objective function of the N-Screen multicast grouping to ensure the minimum user’s QoE with smaller bandwidth requirement. We propose a dynamic user reassignment scheme to maintain and satisfy the QoE by adapting the user’s membership to the varying network conditions. The proposed schemes combine the available bandwidth and multimedia visual quality to ensure the QoS and QoE. In the network architecture, we introduce the functions of the QoS and QoE aware multicast group management and the estimation schemes for the QoS and QoE parameters. The simulation results show that the proposed multicast service ensures the network QoS and guarantees the QoE of users in the varying network conditions.
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Gracey, Fergus, Donna Malley, Adam P. Wagner, and Isabel Clare. "Characterising neuropsychological rehabilitation service users for service design." Social Care and Neurodisability 5, no. 1 (February 4, 2014): 16–28. http://dx.doi.org/10.1108/scn-09-2013-0034.

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Purpose – Needs of people following acquired brain injury vary over their life-course presenting challenges for community services, especially for those with “hidden” neuropsychological needs. Characterisation of subtypes of rehabilitation service user may help improve service design towards optimal targeting of resources. This paper aims to characterise a neuropsychologically complex group of service users. Design/methodology/approach – Preliminary data from 35 participants accepted for a holistic neuropsychological rehabilitation day programme were subject to cluster analysis using self-ratings of mood, executive function and brain injury symptomatology. Findings – Analysis identified three clusters significantly differentiated in terms of symptom severity (Cluster 1 least and Cluster 2 most severe), self-esteem (Clusters 2 and 3 low self-esteem) and mood (Cluster 2 more anxious and depressed). The three clusters were then compared on characteristics including age at injury, type of injury, chronicity of problems, presence of pre-injury problems and completion of rehabilitation. Cluster 2 were significantly younger at time of injury, and all had head injury. Research limitations/implications – Results suggest different subgroups of neuropsychological rehabilitation service user, highlighting the importance of early identification and provision of rehabilitation to prevent deterioration, especially for those injured when young. Implications for design of, and research into, community rehabilitation service design for those with “hidden disability” are considered. Originality/value – The paper findings suggests that innovative conceptual frameworks for understanding potentially complex longer term outcomes are required to enable development of tools for triaging and efficient allocation of community service resources.
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Zhang, Shaoqian, Wenmin Lin, Wanchun Dou, and Jinjun Chen. "A Method for Optimizing Top-k Composite Services towards Preference-Aware Service Dominance." International Journal of Web Services Research 10, no. 2 (April 2013): 63–86. http://dx.doi.org/10.4018/jwsr.2013040104.

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Web service composition allows users to create value-added composite Web services on existent services, where top-k composite services are helpful for users to find a satisfying composite service efficiently. However, with an increasing number of Web services and users' various composition preferences, computing top-k composite services dynamically for different users is difficult. In view of this challenge, an optimization method for top-k composite services is proposed, based on a preference-aware service dominance relationship. Concretely speaking, firstly, user preferences are modeled with the preference-aware service dominance. Then, in local service selection, a multi-index based algorithm is proposed, named Multi-Index, for computing candidate services of each task dynamically. After that, in global optimization, combined with a service lattice, top-k composite services are selected under a dominant number-aware service ranking. A case study is also presented for illustrating the authors’ solution. At last, an experiment was conducted to verify the proposed method.
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Budi, M. Attaqwa Ananta, M. Gilvy Langgawan Putra, and Lovinta Happy Atrinawati. "Improving Helpdesk Capability in Perum Peruri Through Service Catalog Management Based on ITIL V3." International Journal of Cyber and IT Service Management 2, no. 2 (August 29, 2022): 117–26. http://dx.doi.org/10.34306/ijcitsm.v2i2.106.

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Perusahaan Umum Percetakan Uang Republik Indonesia (PERUM PERURI) is a government entity responsible for the printing and security of coins and bank notes of Bank Indonesia (BI) which is required to implement Good Corporate Governance (GCG). Previous evaluation of information technology governance indicates that PERUM PERURI needs to improve its helpdesk capability in providing IT services to all users. The first thing that needs to be done is developing and maintaining IT service catalogue, which serves as sole source of information regarding all of IT services provided by the IT division. The design of Service Catalog Management uses framework ITIL Version 3 best practice in services. This research uses Design Thinking Approach as a method in implementing a solution that has 5 stages, namely: Empathy, Define, Ideate, Prototype and Test. The implementation of the Design Thinking aims to produce an idea execution that meets user needs through understanding the user's character and providing a helicopter view (Prototype) of the Business Service Catalog so that users can provide experiences and feedback so that they can be a solution to the problems faced by the Business Service Catalog. This research produces two documents from Service Catalog Management, namely: 1). Business Service Catalog;, and 2). Technical Service Catalog. It is hoped that this Service Catalog document will be able to become a complete source of information, knowledge, reference regarding services to service users and service providers in order to minimize problems regarding helpdesk Peruri IT Division.
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Ahmed, Mohamed, Michael Reilly, Carol Cassidy, and Laura Mannion. "Psychoeducation: priorities of service users and service providers." Irish Journal of Psychological Medicine 28, no. 2 (June 2011): 84–86. http://dx.doi.org/10.1017/s0790966700011496.

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AbstractObjectives: The objective of this study was to ascertain the topics patients and mental health professionals thought should be covered in a psychoeducation programme at a day hospital.Methods: Patients at the psychiatric day hospital and mental health professionals were invited to complete the study questionnaire. Replies from 101 participants were analysed.Results: The patients and mental health professionals generally agreed regarding the topics to be covered in the eight-week psychoeducation programme. Patients tended to score ‘suicide’ as more important than did the mental health professionals.Conclusions: Patients in a day hospital setting and mental health professionals share similar concerns about what information needs to be imparted about the patients' illnesses. However, suicide is seen by patients as a more important topic in such a setting.
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