Relevant bibliographies by topics / Service users

Academic literature on the topic 'Service users'

Author: Grafiati
Published: 4 June 2021
Last updated: 20 February 2023

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Journal articles on the topic "Service users"

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Beresford, P. "Service Users." British Journal of Social Work 31, no. 4 (August 1, 2001): 629–30. http://dx.doi.org/10.1093/bjsw/31.4.629.

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Cao, Buqing, Jianxun Liu, Mingdong Tang, Zibin Zheng, and Guangrong Wang. "Mashup Service Recommendation Based on Usage History and Service Network." International Journal of Web Services Research 10, no. 4 (October 2013): 82–101. http://dx.doi.org/10.4018/ijwsr.2013100104.

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With the rapid development of Web2.0 and its related technologies, Mashup services (i.e., Web applications created by combining two or more Web APIs) are becoming a hot research topic. The explosion of Mashup services, especially the functionally similar or equivalent services, however, make services discovery more difficult than ever. In this paper, we present an approach to recommend Mashup services to users based on usage history and service network. This approach firstly extracts users' interests from their Mashup service usage history and builds a service network based on social relationships information among Mashup services, Web application programming interfaces (APIs) and their tags. The approach then leverages the target user's interest and the service social relationship to perform Mashup service recommendation. Large-scale experiments based on a real-world Mashup service dataset show that the authors' proposed approach can effectively recommend Mashup services to users with excellent performance. Moreover, a Mashup service recommendation prototype system is developed.
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Harding, Emma. "Service users and service ‘deliverance’." Clinical Psychology Forum 1, no. 43 (November 1992): 31–34. http://dx.doi.org/10.53841/bpscpf.1992.1.43.31.

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The qualification ‘user-led’ in describing service planning often belies inadequate involvement. This summary of ideas generated by service users at a user/NIMHE conference outlines a suggested protocol for involvement that may benefit from practical exploration
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Keenan, Gayle I. G., and Denyse A. Hodgson. "Service user involvement in cancer professionals’ education: perspectives of service users." Journal of Radiotherapy in Practice 13, no. 3 (February 25, 2014): 255–63. http://dx.doi.org/10.1017/s146039691400003x.

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AbstractsBackgroundService user involvement has been demonstrated as an important aspect of cancer professionals’ education. There is some understanding of service users’ incentive to be involved, but little insight into what motivates them. This study explores this concept more fully.PurposeTo explore the motivations and experience of service users’ involvement in radiotherapy and oncology education.Materials and methodsOne-to-one interviews were conducted with service users who have been involved in education at the university. Thematic analysis was conducted. Five participants were asked about their motivations and experience of taking part in a variety of educational activities.ResultsThe experience of being involved gave the participants a sense of wellbeing and purpose. Three sub-themes were identified that related to service users’ motivation for being involved in educational activities with undergraduate students. These were to promote awareness by sharing their experiences of cancer; improve patient care through learning from negative experience; and personal reward skills for survivorship.ConclusionsThis study has highlighted the importance of hearing the voice of the service users; a two-way engagement for which there are benefits for both the students and service users. The involvement of service users in education becomes part of their personal journey.
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Hall, N. "Social Care, Service Users and User Involvement." British Journal of Social Work 43, no. 4 (June 1, 2013): 820–21. http://dx.doi.org/10.1093/bjsw/bct093.

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Beresford, Peter, and Sarah Carr. "Social care, service users and user involvement." Aotearoa New Zealand Social Work 28, no. 2 (August 18, 2016): 95. http://dx.doi.org/10.11157/anzswj-vol28iss2id229.

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Hu, Mei. "The impact of an integrated care service on service users: the service users’ perspective." Journal of Health Organization and Management 28, no. 4 (August 18, 2014): 495–510. http://dx.doi.org/10.1108/jhom-04-2012-0074.

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Purpose – The purpose of this paper is to examine the effects of an integration programme on service users from users’ own perspective. Design/methodology/approach – Multi-method approach was used. Both quantitative and qualitative data collection and analysis were employed to uncover and examine service users’ views of the impact of the integration programme. Findings – An improvement in the physical functioning of one in three occupational equipment users; a rise in the level of satisfaction of 85 per cent of occupational health and 82 per cent of physiotherapy users; older people with complex problems and high-level needs were able to be helped to live at home; and waiting times for both assessment and for services within two weeks and four weeks were below the national achievement and ministerial targets. The impact of the integration programme on users was complex. Positive outcomes were achieved for some user groups and individuals but not for others. A lack of change outcomes in social care, and service users’ low level of satisfaction with social care services appears to be associated with the impact of agency work and the predominant aim in social work of achieving maintenance and prevention outcomes. Originality/value – This paper contributes to knowledge on what and how the total integration in Cambridgeshire has benefited users.
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Cotterell, Phil, Gwen Harlow, Carolyn Morris, Peter Beresford, Bec Hanley, Anita Sargeant, John Sitzia, and Kristina Staley. "Service user involvement in cancer care: the impact on service users." Health Expectations 14, no. 2 (October 28, 2010): 159–69. http://dx.doi.org/10.1111/j.1369-7625.2010.00627.x.

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Apriyani, Neni, Laksmi Dewi, and Dini Suhardini. "Analisis Tingkat Kepuasan Pemustaka Terhadap Kinerja Pustakawan di Perpustakan Daerah Kabupaten Sukabumi." Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi 5, no. 2 (December 15, 2021): 187. http://dx.doi.org/10.29240/tik.v5i2.2850.

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User service is an important element in the library. Libraries should provide the best services to the users or what is often called as excellent services. The excellent service really needs to be supported by the high performance of the librarian. So the users can feel satisfaction from the service thet get. This study aims to determine the level of the user’s satisfaction to the librarian’s performance in Perpustakaan Daerah Kabupaten Sukabumi and whether users have experienced unfavourable treatment due to the librarian’s attitude. The method used in this research is quantitative survey research. The data was collected was through filling out the google form questionnaire. The sample of this research is 40 users who are a registered users in Perpustakaan Daerah Kabupaten Sukabumi. The result showed that the average score of user’s satisfaction was 3.48 which mean that the users were satisfied with the librarian’s performance. 70% of respondent stated that the librarian had worked professionally and 30% of respondent stated that they have experienced inappropriate treatment from the librarian in the form of unfriendly, indifferent, and slow in providing service.
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Zhang, Feng, Benming Chen, and Cong Liu. "Web Service Instant Recommendation for Sustainable Service Mashup." Sustainability 12, no. 20 (October 16, 2020): 8563. http://dx.doi.org/10.3390/su12208563.

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Service Mashups can help users to integrate data of multiple sources based on Web services composition. Considering a kind of sustainable service Mashup whose data requirement cannot be predetermined, so users need to choose and compose services in a tentative manner. Meanwhile, users can choose and compose services continually to obtain more data based on existing composition results. In such Mashups, a Web service is chosen according to the data provided by the service. Because it is difficult for users to choose from large amounts of services manually, it is a challenge to recommend services instantly for users during the construction of a sustainable service Mashup. This paper proposes an approach to recommend Web services instantly for a sustainable service Mashup. According to the services used in the service Mashup under construction, candidate services are chosen based on the Mashups that are similar to the constructing Mashup, as well as the parameter correlations of services from the perspective of actual operations of Web service composition. Experimental results indicate that the proposed approach has better precision, recall, and coverage values compared to existing state-of-the-art approaches, and therefore, it is more suitable for instant service recommendation of sustainable service Mashups.
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Dissertations / Theses on the topic "Service users"

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Hudson, Diane C. "Learning to involve sevice users: can mental health service users influence the quality of services they recieve?" Thesis, University of Salford, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.490528.

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This thesis explores a project I set up in 1999 to help service users with mental health problems become more involved with the design and provision of the services offered to them. I involved service users in the planning, design and evaluation of the services they received from my department, by offering them training in research and evaluation skills. My aim was to empower service users so they could feel valued and confident about playing a central role in the research evaluation of the service provision of Bolton Social Services.
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Holgersson, Jesper. "User Participation In Public e-service Development : Guidelines for including external users." Doctoral thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-10169.

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Reader, Helen. "Service users' experience of voice hearing : the interface between the service user and the health care provider." Thesis, University of Leicester, 2003. http://hdl.handle.net/2381/31181.

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There is an increasing body of literature to suggest that service users should be more involved in their care, and work more collaboratively with professionals within mental health services. One way of achieving this is for professionals to be more mindful of the experiences of voice hearers. The aims of the present study were to gain insight into the subjective experience of voice hearing and in particular, to explore this in relation to interactions between professionals and voice hearers. In depth interviews were conducted with six voice hearers. The resulting narratives were analysed using the qualitative methodology of grounded theory. A core category termed 'Reconstructing a sense of identity' was identified. This highlighted the different ways in which voice hearers attempted to assimilate the experience of hearing voices into their sense of identity. A process model was developed to describe the factors influencing the core category. Five main categories were identified in relation to this: 'being psychotic', 'disclosing information', 'receiving treatment', 'attempting to make sense of experience' and 'sense of self in relation to the psychiatric system'. The core category and the process model are discussed in relation to existing literature in this area. It is suggested that clinicians should focus greater attention on accessing and working within voice hearers' frames of reference in order to maximise positive outcome. The implications of the present study in terms of clinical practice and policy development are discussed. Finally, methodological considerations are explored and reflections on the research process are provided.
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Ahmed, Mohamed Ali. "Video indexing and summarization service for mobile users." Thesis, University of Ottawa (Canada), 2002. http://hdl.handle.net/10393/6358.

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Image processing, video analysis and computer vision techniques are presently developing rapidly because of the availability of acquisition, processing and editing tools which use current hardware and software systems. However, problems still remain in conveying this video data to the end users. Limiting factors are the resource capabilities in distributed architectures, and the features of the users' terminals. The efficient use of image processing, video indexing, and analysis techniques can provide solutions or alternatives. This thesis presents a new algorithm for video segmentation, indexing and key framing tasks. The algorithm is based on color histograms, and uses a binary penetration technique. Although a lot of work has been done in this area, most does not adequately consider the optimization of timing performance and processing storage. This is especially the case when the techniques are designed for use within run-time distributed environments. A main contribution of this thesis is to blend high performance and storage criteria with the need for effective results. The algorithm uses the temporal heuristic characteristics of the visual information in a video stream. It considers the issues of detecting false cuts and missing true cuts due to the movement of the camera, the optical flow of large objects, or both. We discuss the merits of the new algorithm compared to the existing one, supporting the discussion both with results from experiments and from the implementation of our application. We also propose a video event modeling mechanism to intelligently parse, analyze and extract the significant content information from digital video libraries or video mails. This also requires an adaptation stage in order to react to the status, policies and configuration of the end user environment. In order to build robust and extendable systems capable of dealing with future new devices that may have new specifications, we consider devices by their characteristics rather than their type (PDA, PC, cellular phone, etc). We designed and developed a video key framing and summarization service within an overall agent-based architecture that negotiates the different factors autonomously and dynamically at run-time in order to provide the service to the user in an efficient and secure manner.
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Chihani, Bachir. "Enterprise context-awareness : empowering service users and developers." Phd thesis, Institut National des Télécommunications, 2013. http://tel.archives-ouvertes.fr/tel-01048688.

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Context-aware applications must manage a continuous stream of context according to dedicated business logic. Research was limited on proposing frameworks and platforms that have predefined behavior toward applications. This thesis attempts to extend background works by proposing new concepts serving as foundation for a flexible approach for building context-aware applications. The thesis examines the state of the art of context-aware computing, then adopts well-established software design principles and a functional decomposition for designing a reference model for context management enabling seamless integration of context-awareness into applications. Also, the thesis studies the use of context in common applications and proposes a context-centric modeling approach which allows the creation of a graph-based representation where entities are connected to each other through links representing context. Furthermore, the context graph decouples the presentation and the semantics of context, leaving each application to manage the appropriate semantic for their context data. Case studies are conducted for the evaluation of the proposed system in terms of its support for the creation of applications enhanced with context-awareness. A simulation study is performed to analyze the performance properties of the proposed system. The result of this thesis is the introduction of a novel approach for supporting the creation of context-aware applications that supports the integration of context-awareness to existing applications. It empowers developers as well as users to participate in the creation process, thereby reducing usability issues
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Eales, S. J. "Service users' experiences of liaison mental health care." Thesis, City University London, 2013. http://openaccess.city.ac.uk/13073/.

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Liaison mental health services provide mental health care, including assessment, interventions and sign posting to further specialist care, for those who present with mental health needs in non-mental health settings. Liaison mental health services in the United Kingdom most frequently exist within, but are not limited to general hospital provision. The commissioning of these services is however inconsistent, having developed in an ad hoc manner, and the evidence base for an appropriate structure remains limited. This thesis reports an extensive literature review which identifies that to date there has been no published detailed exploration of the experiences of service users of liaison mental health care. Only recently has research been published which tentatively identifies the ability of liaison mental health services to reduce costs to general hospitals of mental health presentations and co-morbidity. The empirical element of this programme of research is a study of the experiences of service users of a liaison mental health service, offered within a general hospital setting. The service users have experiences of both inpatient and emergency department care. The study utilises a secondary data analysis methodology to provide an in depth interpretation of these experiences. Data were analysed using a grounded theory constant comparative method. A core category of ‘negotiating and navigating the system’ emerged as service users’ experienced psychological distress as they attempted to manage their own resources and expectations as a personal safety net. It is only when this personal strategy fails to alleviate their symptoms that they attempt to find help from professional services within the general hospital. Gaining access to assessment by the liaison mental health service requires the service user to negotiate a complex system of care. This experience is represented in the study utilising a conceptual map of their journey, using the analogy of a road to explore the enablers and barriers to an effective experience of liaison mental health care. A model of liaison mental health care is required that ensures provision of educational support for non-mental health professionals within the general hospital setting. This education needs to acknowledge that those who are having their first experience of a mental health issue often do not know where else to seek help, other than the emergency department, because it represents the ‘front door’ of health care. The adoption of a comprehensive model of liaison mental health care is a priority for all general hospital settings in order to achieve improved service user experience, cost efficiency and integrated health care provision.
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Sutherland, Sophie. "Forensic mental health service users' narratives of recovery." Thesis, Staffordshire University, 2018. http://eprints.staffs.ac.uk/4904/.

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This thesis aims to explore the recovery experiences of forensic mental health service users. In doing so, it seeks to add to the small but growing field of literature exploring the application of recovery principles in forensic settings. Paper one is a review of the current literature, synthesising the recovery experiences and perceptions of forensic mental health service users. A total of 10 papers were included in the thematic review. Five themes were identified; hope; connecting with others; meaningful occupation, roles and identity; the powerful environment of the hospital; and coming to terms with the past and diagnosis. Paper two is an empirical paper which explores the recovery stories of five male participants who had been detained in a low secure forensic service and discharged into the community. A narrative analysis reveals the shared personal, community and dominant cultural recovery narratives. Counterstories were also identified. The findings are discussed in relation to the clinical implications, in particular how to work within a cultural narrative of openness about mental illness stories, but secrecy around offending narratives. Further research implications are also discussed. Paper three is an executive summary which seeks to provide an accessible summary of the empirical research paper. This provides an overview of the research, highlighting the key points and salient information in terms of clinical implications for service delivery in a forensic context.
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Turner, Roisin. "Psychiatric diagnosis : views of service users and professionals." Thesis, Lancaster University, 2015. http://eprints.lancs.ac.uk/75555/.

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This thesis explores services users’ and General Practitioners’ (GPs’) views regarding psychiatric diagnosis. These have been written within a literature review and research paper, and I have shared my own views regarding diagnosis within the critical review. The importance of sharing and hearing narratives have been highlighted throughout all three papers. The aim of the literature review was to synthesise the qualitative findings of studies which explored GPs’ views of psychiatric diagnoses and the barriers they face in supporting clients with a diagnosis. This resulted in five overarching themes being identified: Reluctance to use the medical model; The language of diagnosis; Powerlessness; Threats to a GP’s role; and Difficulties negotiating and accessing support. The findings highlighted the reluctance of GPs to use psychiatric diagnosis, and how increased support from other services would assist them in their role. The aim of the research paper was to conduct an in-depth exploration of service users’ narratives regarding their journey to and following receiving a diagnosis of bipolar disorder. Twelve individuals were interviewed and a narrative approach was used to analyse the interview data. The findings are presented as a shared story and involve five phases: Life before diagnosis; The journey to diagnosis; Receiving a diagnosis; Since diagnosis; and The future. The findings highlighted that participants found receiving a diagnosis brought them relief due to acknowledgement of their difficulties, but created additional challenges for them. Finally, the critical review discussed my reflections on my own stance of psychiatric diagnosis and how this has changed and been challenged over the course of the study. This is presented in four sections: Reflections upon my own stance of psychiatric diagnosis; Privileged position and power; Narrative approaches; and Future practice and research. This paper is based on the reflections I made throughout the research process.
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Riddington, Megan. "Rethinking rehabilitation : the lived-experience of service users in mental health rehabilitation services." Thesis, University of East London, 2009. http://roar.uel.ac.uk/3736/.

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Introduction: Community-based mental health rehabilitation is increasingly viewed as occupying a central position within the spectrum of care available to people with 'severe mental illness' (DH, 1999, pp.5). The definitions of rehabilitation informing this care primarily originate from service providers; service user understandings and experiences of rehabilitation have been inadequately explored, and the relationship between it and the potentially related concept of 'recovery' has not been examined. This study begins to address these issues by exploring the lived-experience in mental heath rehabilitation services, with specific attention to understandings and experience of rehabilitation. In doing so, it seeks to promote a fuller understanding of rehabilitation, benefiting the development and delivery of services, whilst providing a foundation from which the desirability of a unified definition of rehabilitation can be considered. Method: Semi-structured, audio-recorded interviews were undertaken with eight participants (seven men and one woman) recruited from 24-hour nurse-supported community mental health rehabilitation provisions. Interviews were transcribed verbatim and analysed using Interpretative Phenomenological Analysis (Smith & Osborn, 2003). Results: Analysis yielded the three master themes of (i) 'Positioning of Power'; (ii) 'Moving Forward' and (iii) 'A Conducive Setting'. Within these themes respectively, the six subordinate themes of (i) 'Control' and 'Meeting Standards', (ii) 'Being Involved in a Process' and 'Independence through Skills' and (iii) 'Relationships, Re-engagement and Togetherness' and 'Nurturing Environment' were identified. Discussion: The analysis is discussed in relation to the extant literature base, with particular focus on relationships, power, independence, and moving on through services. Implications are identified and recommendations for clinical practice and research are considered. Critical review: The study is reviewed with specific attention to its limitations, quality and control, and the impact of researcher factors on the research process.
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Findlay, Helen. "Sanctuary versus business culture : perspectives of service users and professional staff towards service user involvement at a UK hospice." Thesis, Brunel University, 2018. http://bura.brunel.ac.uk/handle/2438/17563.

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AIM - To explore the perspectives of service users and professional staff towards service user involvement within the context of a changing cultural environment at a UK hospice. METHOD - Case study and thematic analysis including interviews with 16 staff including the CEO and 6 service users at a UK hospice. FINDINGS - Three overarching themes were identified: involvement and disempowerment in decision-making; belonging and alienation in a period of organisational change; struggle to maintain wellbeing and identity in a changing culture. A key finding is that service users receiving care from the hospice wanted their voices to be heard, valued and respected for their personal care and issues affecting the hospice. Service users did not consider it a burden to be asked for their views. They felt disempowered by a consultation process about organisational changes that appeared not to take their views on board. There is a need to consider whether a reliance on surveys for involving service users is sufficient or can become tokenistic. External social-political-economic pressures plus increasing privatisation of public services could influence the way that hospices operate in future. This could involve moving from a sanctuary to a business culture and potentially towards managerialism by adopting a regulatory rather than rights-based approach with an emphasis on increasing reach, measuring numbers and hitting targets. Service users being viewed as consumers with a focus on reablement/rehabilitation activities and less on psychosocial support could also serve to push hospices to start behaving more like hospitals. CONCLUSION - More qualitative research is needed to ensure the voices of service users living with a life-limiting illness are heard. The contributions they make towards co-production of services and research should also be heard and influence practice and policy. Service users should also be more involved in education and training of staff.
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Books on the topic "Service users"

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Social care, service users and user involvement. London: Jessica Kingsley Publishers, 2012.

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Oliver, Billie, and Bob Pitt. Engaging Communities and Service Users. London: Macmillan Education UK, 2013. http://dx.doi.org/10.1007/978-1-137-31512-0.

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Sealey, Clive, Joy Fillingham, and Peter Unwin, eds. Social Policy, Service Users and Carers. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-69876-8.

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Centre, University College Dublin Computer. UCD Student Computing Service Guide for New Users. 2nd ed. Dublin: UCD, 1987.

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Southern Health and Social Services Council. The Wheelchair service: The experiences and perceptions of users. Lurgan: Southern Health and Social Services Council, 1999.

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Lu, Cary. E·world--the official guide for Macintosh users. Indianapolis, Ind: Hayden Books, 1994.

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Lu, Cary. E·world--the official guide for Macintosh users. Indianapolis, Ind: Hayden Books, 1994.

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Hazel, Qureshi, ed. Outcomes of community care for users and carers: A social services perspective. Buckingham: Open University Press, 1996.

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Sirovich, Brenda E. Nonurgent users of the pediatric emergency room: A descriptive study. [S.l: s.n.], 1991.

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DeCandido, GraceAnne A. Issues and innovations in service to users with disabilities. Edited by Blixrud Julia C. 1954- and Association of Research Libraries. Office of Leadership and Management Services. Washington, DC: Association of Research Libraries, Office of Leadership and Management Services, 1999.

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Book chapters on the topic "Service users"

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Mold, Alex, and Virginia Berridge. "Users: Service Users and the Drug User Movement." In Voluntary Action and Illegal Drugs, 145–66. London: Palgrave Macmillan UK, 2010. http://dx.doi.org/10.1057/9780230274693_8.

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Perkins, Rachel. "Involving Service Users." In Psychosocial Interventions for People with Schizophrenia, 237–50. London: Macmillan Education UK, 2002. http://dx.doi.org/10.1007/978-1-4039-3759-9_17.

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Oak, Eileen, and Jo Campling. "Work with Service Users." In Social Work and Social Perspectives, 95–121. London: Macmillan Education UK, 2009. http://dx.doi.org/10.1007/978-1-137-02170-0_5.

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Kendrick, Andrew. "Partnership with Service Users." In Social Work and the Law in Scotland, 201–16. London: Macmillan Education UK, 2011. http://dx.doi.org/10.1007/978-1-137-28538-6_14.

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Campbell, Peter, Eleanor Longden, and Jacqui Dillon. "Service Users and Survivors." In Psychology, Mental Health and Distress, 139–57. London: Macmillan Education UK, 2013. http://dx.doi.org/10.1007/978-1-137-29589-7_7.

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Hugman, Richard. "Service Users as Consumers." In Social Welfare and Social Value, 135–60. London: Macmillan Education UK, 1998. http://dx.doi.org/10.1007/978-1-349-26747-7_6.

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Wayne K., Talley. "Port freight service users." In Port Economics, 36–52. 2nd edition. | Abingdon, Oxon ; New York, NY : Routledge, 2018.: Routledge, 2017. http://dx.doi.org/10.4324/9781315667720-3.

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Wayne K., Talley. "Port freight service users." In Port Economics, 53–74. 2nd edition. | Abingdon, Oxon ; New York, NY : Routledge, 2018.: Routledge, 2017. http://dx.doi.org/10.4324/9781315667720-4.

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McDonnell, Roberta. "Service Users in Perspective." In Creativity and Social Support in Mental Health, 63–75. London: Palgrave Macmillan UK, 2014. http://dx.doi.org/10.1057/9781137345486_4.

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McDonald, Catherine. "Re-constructing Service Users." In Challenging Social Work, 115–32. London: Macmillan Education UK, 2006. http://dx.doi.org/10.1007/978-0-230-50549-0_7.

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Conference papers on the topic "Service users"

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He, Xuemei, and Ning Song. "Evaluation of Online Education Service System Based on User Emotional Valence." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001734.

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In the post-epidemic era, online education has developed rapidly. In order to improve the experience of online education services, this research uses user emotional valence as an evaluation variable to explore the evaluation methods of online education service systems. First, use the interactive contact matrix to deconstruct the system service interface, and set the evaluation indicators of the online education service system from the user and the user, the user and the system. Secondly, taking Tencent Classroom as the research object, based on the user's emotional evaluation, an online education service system evaluation experiment is designed. Taking learners' emotional pleasure, arousal, dominance, satisfaction and importance as measurement indicators, the multi-dimensional evaluation of the online education service system is completed. Finally, an online education service system evaluation model is constructed to provide a basis for system iterative optimization. At the same time, it provides effective ideas and feasible suggestions for enhancing the interest of online education services and users' learning initiative and enthusiasm.
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Mejtoft, Thomas, Tonje Lindmark, Ulrik Söderström, and Helen Cripps. "The user experience of personalized content." In Enabling Technology for a Sustainable Society. University of Maribor Press, 2020. http://dx.doi.org/10.18690/978-961-286-362-3.10.

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Content in digital services is often filtered for users based on individual preferences with the possible consequence of creating a state referred to as a “filter bubble”. The objective of this paper is to examine which of a user’s inherent needs that are important to satisfy when a user is consuming personalized content in a digital service. The paper uses a survey to measure the need for autonomy, competence and relatedness of the SelfDetermination Theory when users are consuming filtered content in digital services. The results show that the investigated services fail to satisfy all needs. A satisfactory user experience should include the opportunity for the user to satisfy the need for autonomy, competence and relatedness. For autonomy, transparency of filtering and choice about filtering should be offered. For competence, it is essential to offer content that the user can learn from, and also provide the right amount of choice throughout the service. The danger of filter bubbles is not personalization, but to remove choice about personalization.
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Schauer, R. N., and S. R. Thompson. "Improving customer service at the ARL MSRC." In Proceedings. Users Group Conference. IEEE, 2004. http://dx.doi.org/10.1109/dod_ugc.2004.24.

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Assis, Elvis, Emmanuel Tavares, Demóstenes Rodríguez, and Renata Rosa. "Information System for the Improvement of Telecommunication Service Quality." In XIII Simpósio Brasileiro de Sistemas de Informação. Sociedade Brasileira de Computação, 2017. http://dx.doi.org/10.5753/sbsi.2017.6095.

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This work describes an information system regarding to the telecommunication service with the goal to inform to the telephony service users about the operators signal quality and the users’ opinion about the telecommunication operators. The system contains information of cellular base station locations and the results are crossed with sentiment analyses of sentences extracted from a social network, which are related to the telecommunication services. The study aims to detect complaints and dissatisfaction of users about a determined service, helping to make a relation between the users’ complains extracted from social network with the number of base stations in the same geographic area of the user's social network. Therefore, the proposed information system can be used by the National Telecommunications Agency of each country for monitoring the quality-of-service of cellular network operators.
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Jin, Jiahe, Xi Chen, Ruibin Geng, and Shun Cai. "Microblog users' life time activity prediction." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602505.

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Tang, Yuqi, Shanshan Li, Wenyan Song, Caibo Zhou, and Zixuan Niu. "Service Recommendation Based on Dynamic User Portrait: An Integrated Approach." In ASME 2021 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2021. http://dx.doi.org/10.1115/detc2021-68080.

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Abstract The rapid development of computer science and internet technology has enabled the prevailing digital transformation. Nowadays, more and more service companies have built up their smart service platforms. Due to the rapid growth in services, consumers may not get their personalized needs accurately. So companies have concentrated more on smart services than before, such as proactive recommending services. However, few studies focus on smart service recommendation, and few recommendation methods are suitable for service recommending. This paper proposes a smart service recommendation method based on user dynamic portrait and collaborative filtering. Theoretically, this method improves the accuracy of recommendation and reflects the change of users’ preference. Finally, we use the users’ data from a science and technology service platform to verify the effectiveness of the method.
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Bartolomeo, G., N. BlefariMelazzi, G. Cortese, A. Friday, G. Prezerakos, R. Walker, and S. Salsano. "SMS: Simplifying Mobile Services - for Users and Service Providers." In Advanced Int'l Conference on Telecommunications and Int'l Conference on Internet and Web Applications and Services (AICT-ICIW'06). IEEE, 2006. http://dx.doi.org/10.1109/aict-iciw.2006.173.

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Droegehorn, Olaf, Sian Lun Lau, Niklas Klein, Immanuel Koenig, and Jari Porras. "Service creation for end-users." In 2008 IEEE 19th International Symposium on Personal, Indoor and Mobile Radio Communications. IEEE, 2008. http://dx.doi.org/10.1109/pimrc.2008.4699970.

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Athanasopoulos, Dionysis, Apostolos V. Zarras, and Panos Vassiliadis. "Service selection for happy users." In the ACM SIGSOFT 20th International Symposium. New York, New York, USA: ACM Press, 2012. http://dx.doi.org/10.1145/2393596.2393632.

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LIÑÁN Ruiz, Roberto José, Fernando J. Berenguer Sempere, José Antonio Vera López, Ana Belén Pabón Dueñas, and Salvador Merino Córdoba. "Methodological application of Location of service Public Bike. Service MUyBICI of Murcia." In CIT2016. Congreso de Ingeniería del Transporte. Valencia: Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.4090.

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The use of non-motorized means of transport such as the bicycle, brings many benefits to the user and for the city in terms of costs and health for the first and decreased environmental pollution for the city. To find the optimal location for placement of the different parties to public bike, aims to attract the usual user and potential, have the feasibility of switching modes without any restrictions, while generating the ability to balance the demands users towards sustainable modes of transport, with special attention to cycling and public bike loan. The implementation of this methodology is performed in the municipality of Murcia (Spain) due to the opening of its public bicycle system MUyBICI which will have 60 benches, with a total of 1,200 posts anchor and put into circulation 600 public bicycles. As selection criteria to be considered for the optimal location of the beds, the existing network of bike paths were considered, roads used by all users of the public highway, a description of travel and a database information with different land uses and socioeconomic data transport areas. In this paper an analysis model and application for optimal design of banking locations for Murcia MUyBICI service occurs. Specifically, they define what are the best locations to attract a larger number of users, in order to achieve a change in the percentage of the modal split of the municipality, increasing the number of users MUyBICI service. This work comes under the direction of the Bicycle Office of Murcia, part of the ALEM (Local Agency for Energy and Environment) service under the Department of Environment of the City of Murcia.DOI: http://dx.doi.org/10.4995/CIT2016.2016.4090
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Reports on the topic "Service users"

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Pena, Robert G. USAFETAC Online Climatology: Dial-In Service Users Manual. Fort Belvoir, VA: Defense Technical Information Center, February 1994. http://dx.doi.org/10.21236/ada280923.

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McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, June 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.
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Hulme, Celia, Alys Young, Katherine Rogers, and Kevin Munro. Deaf Sign Language users and Audiology Services: A scoping review on cultural competence. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, January 2022. http://dx.doi.org/10.37766/inplasy2022.1.0133.

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Review question / Objective: This study aims to identify culturally competent practice in audiology services from service provider and adult Deaf sign language users’ perspectives. Therefore, the questions are as follows: (1) Are audiology services providing culturally competent practice to adult patients who are Deaf sign language users? (2) What are adult Deaf sign language users’ experiences of audiology services from the perspective of cultural competence? Information sources: The following databases will be used: PubMed, Embase, CINHAL, PsychInF0, Web of Science SSCI and Project Muse. Grey literature (for example, guidelines, policies, and practice documents) will be searched. Also, key journals, reference lists and grey literature will be searched for additional references. There will be no publication date restriction to avoid excluding papers identified in non-indexed papers. The search date for each database and platform will be reported.
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Máñez Costa, Maria, Amy M. P. Oen, Tina-Simone Schmid Neset, Loius Celliers, Mirko Suhari, Jo-Ting Huang-Lachmann, Rafael Pimentel, et al. Co-production of Climate Services : A diversity of approaches and good practice from the ERA4CS projects (2017–2021). Linköping Univeristy Electronic Press, February 2022. http://dx.doi.org/10.3384/9789179291990.

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This guide presents a joint effort of projects funded under the European Research Area for Climate Services (ERA4CS) (http://www.jpi-climate.eu/ERA4CS), a co- funded action initiated by JPI Climate with co-funding by the European Union (Grant 690462), 15 national public Research Funding Organisations (RFOs), and 30 Research Performing Organisations (RPOs) from 18 European countries. This guide sets out to increase the understanding of different pathways, methods, and approaches to improve knowledge co-production of climate services with users as a value-added activity of the ERA4CS Programme. Reflecting on the experiences of 16 of the 26 projects funded under ERA4CS, this guide aims to define and recommend good practices for transdisciplinary knowledge co-production of climate services to researchers, users, funding agencies, and private sector service providers. Drawing on responses from ERA4CS project teams to a questionnaire and interviews, this guide maps the diversity of methods for stakeholder identification, involvement, and engagement. It also conducts an analysis of methods, tools, and mechanisms for engagement as well as evaluation of co-production processes. This guide presents and discusses good practice examples based on the review of the ERA4CS projects, identifying enablers and barriers for key elements in climate service co-production processes. These were: namely (i) Forms of Engagement; (ii) Entry Points for Engagement; and, (iii) Intensity of Involvement. It further outlines key ingredients to enhance the quality of co-producing climate services with users and stakeholders. Based on the analysis of the lessons learned from ERA4CS projects, as well as a review of key concepts in the recent literature on climate service co-production, we provide a set of recommendations for researchers, users, funders and private sector providers of climate services.
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Patron, Maria Carmela, and Marilou P. Costello. The DMPA service provider: Profile, problems and prospects, August 1995. Population Council, 1995. http://dx.doi.org/10.31899/rh1995.1024.

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This report presents the results of interviews conducted with 60 trained DMPA service providers from seven of the ten local government units (LGUs) covered by Phase I of the Philippine Department of Health's DMPA Reintroduction Program. DMPA, or Depot-medroxyprogesterone acetate, is an injectable contraceptive commonly known as Depo-Provera. The interviews were undertaken as part of the DMPA Monitoring and Follow-up Studies sponsored by the Population Council under the Asia and Near East Operations Research and Technical Assistance (ANE OR/TA) Project. While the monitoring study and the follow-up survey focused on DMPA users and dropouts, this study centered on the service provider. The DMPA Reintroduction Program was launched by the DOH in April 1994 by the Philippine Bureau of Food and Drugs. The program aims to reintroduce DMPA into the Philippine Family Planning Program through training local-level doctors, nurses, and midwives as service providers, and providing free DMPA services in selected public health facilities.
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Arias, Karla, Segundo Camino-Mogro, Mariana Weiss, David Matías, Yuri Daltro, Franco Carvajal, and Michelle Carvalho Metanias Hallack. Measuring the Efficiency in Energy Distribution Firms in LAC: A Service Provision and Financial Performance Approach. Inter-American Development Bank, December 2022. http://dx.doi.org/10.18235/0004547.

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This study identifies and analyzes the evolution of efficiency in providing services and in the financial performance of the LAC electricity distribution companies between 2014-2020. In addition, it examines firms characteristics that might be related to efficiencies, such as quality of service, corporate governance, firm size, and ownership. This paper uses a twostep procedure. First, it considers the efficiency levels and the total factor productivity (TFP) changes using the Malmquist index and breaks down the total change by relying on a nonparametric data envelopment analysis (DEA) approach. The second stage focuses on the drivers of efficiency obtained in the first stage using the Tobit technique. The main results suggest that there is no significant improvement in the levels of efficiency in the period analyzed in the energy distribution firms in LAC. When analyzing the heterogeneity of a company's efficiency, the evidence shows a relation between companies efficiency and the quality perceived by users, higher efficiency is related to better-perceived quality. Besides, companies characteristics, such as firm size, corporate governance, and ownership, are related to the heterogeneity of efficiency.
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Lingner, Stefan, Karl Heger, and Claas Faber. MAMS Image Broker. GEOMAR, December 2022. http://dx.doi.org/10.3289/sw_3_2022.

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The GEOMAR Helmhotz Centre for Ocean Research Kiel is operating a Media Asset Management System (MAMS) which manages large amounts image- and video data. Similar systems are operated by the Helmholtz Centre HEREON and by the Alfred Wegener Institute (AWI). Although the MAMS system provides access to data and metadata using an API, it is not possible to directly request image data without prior knowledge of the internal MAMS data structure. The image broker is a web service which brokers between a client (e.g. web-browser) and the MAMS. It allows users to request images by metadata values (e.g. image uuid). The broker uses the [IIIF](https://iiif.io/) standard which allows users to request the images in different formats, scaled copies or only specific parts of the image.
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Gordon, Shannon, and Alison Hitchens. Library Impact Practice Brief: Supporting Bibliometric Data Needs at Academic Institutions. Association of Research Libraries, October 2020. http://dx.doi.org/10.29242/brief.waterloo2020.

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This practice brief presents research conducted by staff at the University of Waterloo Library as part of the library’s participation in ARL’s Research Library Impact Framework initiative. The research addressed the question, “How can research libraries support their campus community in accessing needed bibliometric data for institutional-level purposes?” The brief explores: service background, partners, service providers and users, how bibliometric data are used, data sources, key lessons learned, and recommended resources.
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Gómez Vidal, Analía, Fabiana Machado, and Darcia Datshkovsky. Water and Sanitation Services in Latin America: Access and Quality Outlook. Inter-American Development Bank, April 2021. http://dx.doi.org/10.18235/0003285.

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Tracking progress towards the Sustainable Development Goals (SDGs) is critical to evaluate how far the water and sanitation sector is from achieving these targets, and to guarantee that the solutions and strategies implemented get everyone closer to them. But this is not a simple task. To truly assess collective progress towards achieving SDG 6 (and all other goals), it is fundamental to count on standardized measures that help track all types of access, their reliability, and their quality. Existing data tend to lack comparability across sources and locations because they rely on different definitions and categories. Samples are often not representative of all groups within the population. More developed areas are more likely to collect data, which results in the overrepresentation of groups that enjoy better services. Still in some areas and for some categories of information data is not available at all. In response to these challenges, the Inter-American Development Bank (IDB) partnered with the Latin American Public Opinion Project (LAPOP) to gather nationally representative and comparable data in 18 countries in the region. The goal of this effort was to provide an initial outlook of the current landscape of water and sanitation services in the region, using two batteries of questions in the LAPOP questionnaire for the 2018-2019 wave. The main message that arises is that the Latin American and the Caribbean region faces a wide range of challenges, that vary both across and within countries. Some areas face the primary challenge of closing access gaps, while others display higher deficiency in service quality, such as continuity. The gaps in quality of services, in particular, are not clearly perceived by users. In general, levels of satisfaction with the services received is quite high among the population, much higher than warranted by the objective measures of service quality. This raises important issues for accountability in the sector. If users are mostly satisfied with the current state of affairs, it is unlikely they will pressure governments and utilities to improve service delivery. A more in-depth analysis is required to understand the reasons behind these opinions and possible ways to raise awareness.
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Scholl, Lynn, Daniel Oviedo, and Orlando Sabogal-Cardona. Disrupting Personal (In)Security? The Role of Ride-Hailing Service Features, Commute Strategies, and Gender in Mexico City. Inter-American Development Bank, December 2021. http://dx.doi.org/10.18235/0003812.

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This paper sheds light on the personal security dimension of ride-hailing from a gender perspective. We explore how features of Transportation Network Companies (TNCs) services affect riders perceptions of security when commuting in ride-hailing services, and how general perceptions of fear of crime shape the way people value such features. Moreover, we analyze the strategies women and men are using to enhance their own security in ride-hailing and factors influencing these strategies. We conducted a survey of users of the TNC DiDi in Mexico City. The statistical methods used are structural equation models SEM and ordered logit models OLOGIT. Results show that women are more likely to value the information made available by ride-hailing applications (e.g., knowing your location or knowing driver information) and the presence of a panic button. The value given to information also increases if a person feels insecure in the streets, in a public transit station or in public transit. People who perceive higher insecurity in the streets have increased positive perceptions of the possibility of travelling without transfers. We also find that women are 64.4% less likely to share ride-hailing trips (pooling) and 2.14 times more likely to share details of their trips through their cellphones.
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