Journal articles on the topic 'Service-related sector'
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George, Elizabeth, and Zakkariya K.A. "Job related stress and job satisfaction: a comparative study among bank employees." Journal of Management Development 34, no. 3 (April 13, 2015): 316–29. http://dx.doi.org/10.1108/jmd-07-2013-0097.
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Purpose – The purpose of this paper is to examine whether job satisfaction and job-related stress differ among employees of different banking sectors. Design/methodology/approach – Questionnaire were administered to 337 employees from various banks belonging to private sector, public sector and new generation banks. One way ANOVA was conducted to find out whether job satisfaction and job relates stress varied on the basis of three different sectors of banks. Further post hoc test was conducted to find out which sector differs significantly. Findings – Results indicated that employees of different sectors of bank had different level of job satisfaction and job-related stress. Further it was revealed that public sector banks have lower job-related stress when compared to private sector banks and new generation banks; and higher job satisfaction when compared to new generation banks. Practical implications – With the rapid developments and competition in banks, measures should be taken in private sector banks and new generations banks to reduce job-related stress and enhance job satisfaction level of employees. This may also result in increased quality of services and reduced labour turnover in banks. Originality/value – The study is original and empirical in nature. It shows that the job satisfaction and job-related stress differ among employees of different groups of banks in the banking sector. If banking sector is considered as a true representative of the service sector, the results of this study has wider implication in the service industry as a whole.
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Magnini, Vincent P., Derya Kara, John C. Crotts, and Anita Zehrer. "Culture and service-related positive disconfirmations." Journal of Vacation Marketing 18, no. 3 (July 2012): 251–57. http://dx.doi.org/10.1177/1356766712449371.
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It has long been understood in the service sector that positive disconfirmations of expectations drive customer satisfaction. Using a sample of 334 consumers’ travel blog postings that describe positive disconfirmations of international hotel guests, this research finds that a traveler’s home country culture influences whether or not the positive disconfirmation is service-related. Specifically, travelers from individualistic countries and low power distance countries experience a greater proportion of service-related positive disconfirmations than those from collective or high power distance nations. From a theoretical perspective, this research extends the emerging body of research that demonstrates the various influences of culture on consumer satisfaction.
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Nguyen Van, Phu, François Laisney, and Ulrich Kaiser. "The Performance of German Firms in the Business-Related Service Sector." Journal of Business & Economic Statistics 22, no. 3 (July 2004): 274–95. http://dx.doi.org/10.1198/073500104000000145.
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Šeligová, Markéta. "The Effect of Selected Financial Indicators on Liquidity of Companies in Selected Sectors in the Czech Republic." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 65, no. 6 (2017): 2095–104. http://dx.doi.org/10.11118/actaun201765062095.
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The aim of this paper is to determine the effect of selected financial indicators related to the structure of funding sources on liquidity of companies in selected sectors in the Czech Republic from 2000 to 2015. With the purpose to fulfill the aim, we examine existence and character of relationship between selected financial factors related to the structure of funding sources (debt equity ratio, return on equity, share of fixed assets to total assets, share of earnings before interest and taxes to total assets) and liquidity of the companies in sectors such as mining and quarrying, manufacturing, construction, service sector and energy sector. The existence of relationship between financial indicators related to the structure of funding sources and liquidity of companies is tested by correlation analysis and regression analysis. The results show that there is the negative impact of share of fixed assets to total assets on liquidity of companies in service sector in the Czech Republic. The liquidity of companies was positively influenced by the return on equity and negatively influenced by debt equity ratio in energy sector in the Czech Republic.
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Khanal, Avishek, Mohammad Mafizur Rahman, Rasheda Khanam, and Eswaran Velayutham. "The role of tourism in service sector employment: Do market capital, financial development and trade also play a role?" PLOS ONE 17, no. 8 (August 8, 2022): e0270772. http://dx.doi.org/10.1371/journal.pone.0270772.
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Workers’ living standards have recently deteriorated in the service sector throughout the world, although a few decades ago, service was among the fastest growing sectors in industrialised nations. However, in recent years, in service sectors tourism especially has been drying up. This paper examines the symmetric and asymmetric effects of tourism, market capital, financial development, and trade on service sector employment in Australia from the period 1991–2019. The results of the cointegration tests, notably the ARDL and NARDL bound tests, reveal that the variables are related in the long run. The positive effect of tourist arrival on service sector employment in Australia is confirmed by long-run estimates from both ARDL and NARDL approaches. Similarly, both approaches also confirm the long-run positive relation of financial development. However, while ARDL shows long-run negative and positive associations of market capital and trade, respectively, the opposite is found in the case of the NARDL approach. As a result, policy proposals like planning and initiating tools for ensuring consistent international arrivals and easing of entry requirements have been recommended by this study to assist Australia in enhancing service sector employment, thus promoting economic development.
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Prohorovs, Anatolijs, and Marina Solesvik. "Services Sector Export in Europe." Sustainability 10, no. 12 (December 4, 2018): 4574. http://dx.doi.org/10.3390/su10124574.
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In this paper, we consider the changes that occurred in the service exports of thirty-eight European countries in the period of 2005–2016. We have found that the existing world trend related to the growth of service exports is also present in Europe. However, the trend of the service exports’ share growth in the general volume of export is not common for all European countries. We found that higher growth rates are observed in European countries with lower levels of GDP per capita. We also discovered the presence of a strong positive correlation between growth in service exports and GDP growth, as well as between growth in service exports and GDP per capita. We also found that there is a linear correlation between the growth of service exports and the growth of GDP per capita, as well as between the growth in service exports and GDP growth. The data obtained allowed us to conclude that European countries, categorized as “Innovation Leaders” in accordance with the European Innovation Scoreboard, are not the leading countries in Europe with regard to the rates of service export growth. We also discovered that service exports in Europe are less sensitive to adverse macroeconomic effects than goods exports.
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Puspitaningsih, Andriani, Asri Djauhar, and Teguh Permana. "Analisis Perubahan Struktur Ekonomi Dan Sektor Unggulan Kota Kendari Tahun 2010-2020." Metta : Jurnal Ilmu Multidisiplin 1, no. 3 (December 28, 2021): 135–40. http://dx.doi.org/10.37329/metta.v1i3.1480.
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This study aims to determine changes in the structure and leading sectors in the City of Kendari. This research is a quantitative research using secondary data from BPS in the form of GRDP of Kendari city based on the business field in 2010-2020. The results showed that the economic structure of the city of Kendari is dominated by the retail wholesale trade sector and the construction sector. Where in 2010 the trade sector gave the largest contribution to GRDP, but in 2020 the construction sector dominates the contribution to GRDP. The results of other studies show that the leading sector in the city of Kendari is the corporate services sector from 2010-2020. The implication of the results of this study is that the city of Kendari as a service city needs to make changes to urban planning related to trade. And as a city that has advantages in the service sector, it is necessary to issue policies that support service improvement in order to increase the value of the contribution of the service sector in the city of Kendari considering that the city of Kendari is not superior in terms of agriculture.
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Holland, Jane, Liz Kingston, Conor McCarthy, Eddie Armstrong, Peter O’Dwyer, Fionn Merz, and Mark McConnell. "Service Robots in the Healthcare Sector." Robotics 10, no. 1 (March 11, 2021): 47. http://dx.doi.org/10.3390/robotics10010047.
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Traditionally, advances in robotic technology have been in the manufacturing industry due to the need for collaborative robots. However, this is not the case in the service sectors, especially in the healthcare sector. The lack of emphasis put on the healthcare sector has led to new opportunities in developing service robots that aid patients with illnesses, cognition challenges and disabilities. Furthermore, the COVID-19 pandemic has acted as a catalyst for the development of service robots in the healthcare sector in an attempt to overcome the difficulties and hardships caused by this virus. The use of service robots are advantageous as they not only prevent the spread of infection, and reduce human error but they also allow front-line staff to reduce direct contact, focusing their attention on higher priority tasks and creating separation from direct exposure to infection. This paper presents a review of various types of robotic technologies and their uses in the healthcare sector. The reviewed technologies are a collaboration between academia and the healthcare industry, demonstrating the research and testing needed in the creation of service robots before they can be deployed in real-world applications and use cases. We focus on how robots can provide benefits to patients, healthcare workers, customers, and organisations during the COVID-19 pandemic. Furthermore, we investigate the emerging focal issues of effective cleaning, logistics of patients and supplies, reduction of human errors, and remote monitoring of patients to increase system capacity, efficiency, resource equality in hospitals, and related healthcare environments.
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Hrnciar, Miroslav, Peter Madzik, and Matej Uram. "Unfamiliar relatives in the service sector." Benchmarking: An International Journal 25, no. 1 (February 5, 2018): 156–77. http://dx.doi.org/10.1108/bij-12-2015-0119.
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Purpose This paper presents an approach by which potential benchmarking partners in the service sector can be matched together more efficiently. The purpose of this paper is to decide which organisations are appropriate partners based on their distinctive characteristics and problems with service management. Design/methodology/approach In the research presented in this paper, cluster analysis and other statistical analyses were applied to data from a survey of managers in service organisations with the aim of identifying groups of services related to each other in their distinctive characteristics and the problems they face. Findings The research found that it is possible to identify hidden “relationships” that allow superficially different services to be grouped together. The identified relationships are based on similarities in the problems which the companies face and their distinctive characteristics. Operating in a different area of activity increases the chance that a service provider will be willing to enter into a partnership and greater potential innovation value from best practice. Cluster analysis was used to identify three groups of services in the research sample which could be benchmarking partners for each other. Research limitations/implications The research studied only a selective group of nine services in different areas of activity. A statistical survey of 388 organisations in one country verified the methodology in terms of statistical significance and the potential for successful identification and adoption of best practice within a group of related services created using the proposed procedure has also been confirmed. The real value of the approach can only be determined by its repeated use to establish benchmarking partnerships and the success of such partnerships, which can be defined as the adoption of innovative best practice. Practical implications The approach described in this paper could make it easier to develop non-competitive benchmarking in the service sector and increase the probability of success in identifying and transferring best practices between organisations in benchmarking partnerships established using it. Originality/value One of the first steps in collaborative benchmarking is to establish a partnership with a similar non-competing organisation. The procedure for this step is still not adequately defined. This paper contributes to the theoretical foundations and practical applications of research by setting out an original method for identifying suitable partners in non-competing sectors of the service industries. This will improve the prospects for successful partnership and greater innovativeness in best practice.
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Yasuoka, Masaya. "Elderly care service in an aging society." Journal of Economic Studies 46, no. 1 (January 7, 2019): 18–34. http://dx.doi.org/10.1108/jes-04-2017-0102.
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Purpose An increase in life expectancy brings about an aging society, necessitating increasing demand for elderly care services. The purpose of this paper is to present an examination of: how an aging society affects the demand for elderly care services and the labor market for elderly care services; how the labor share and wage inequality between the final goods sector and elderly care sector are determined; and whether the subsidy for elderly care service increases demand for elderly care services or not. Design/methodology/approach This paper sets the dynamics general equilibrium model with two sectors model: one for final goods sector and the other for elderly care services. This paper derives how the labor supply for elderly care services is determined in the theoretical model. In addition to analytical research works, this paper examines how the subsidy for elderly care service affects the labor share allocated for elderly care sector and wage inequality between the final goods sector and the elderly care sector with the numerical examples. Findings Related reports of the literature describe that an aging society raises the share of labor dedicated to elderly care services. However, considering a closed economy in which saving affects the capital stock, an aging society does not always raise the share of labor used for elderly care services because the wage rate of the final goods sector increases with an aging society. This effect prevents the increase of the labor supplied to elderly care services. On the other hand, the subsidy for the elderly care service raises the labor share of elderly care sector. Research limitations/implications The related literatures derive that an aging society raises the labor share allocated for elderly care sector. However, the paper shows that the subsidy for elderly care plays an important role in the increase in the labor share of elderly care sector. Practical implications This paper examines how the aging society affects the labor share of elderly care sector, wage inequality between final goods sector and elderly care sector and others with numerical examples. Thanks to the numerical examples, this paper derives the quantitative result and shows how the subsidy for elderly care service should be provided. Originality/value The author thinks that this paper has rich implications and originality. There exists no literature that examines how the labor share of elderly care sector and the relative wage rate of elderly care sector are determined by the aging and the subsidy for elderly care service. The author thinks that it is a very important analysis because many economically developed countries face the aging society problem.
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Heery, Edmund. "A Return to Contract? Performance Related Pay in a Public Service." Work, Employment and Society 12, no. 1 (March 1998): 73–95. http://dx.doi.org/10.1177/0950017098121004.
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Performance related pay (PRP) schemes, which link salary to the results of an individual performance assessment, have spread rapidly through the public services in recent years and are often regarded as indicators of a fundamental shift in the employment relationship. This article tests the latter claim by considering evidence on the purposes and effects of PRP in local government. It seeks to determine whether PRP represents a `return to contract' in public service employment, characterised by a precise specification and monitoring of the wage-work bargain by management. The conclusion is that, while some aspects of PRP conform to the contractual model others do not and the study attests to the ability of public sector organisations to absorb, deflect and modify new management techniques transposed from the private sector.
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Hatta, Muhammad. "ANALISIS PERRGESERAN STRUKTUR EKONOMI DAN POLA PERTUMBUHAN EKONOMI KOTA PAREPARE." Economos : Jurnal Ekonomi dan Bisnis 4, no. 2 (August 31, 2021): 122–33. http://dx.doi.org/10.31850/economos.v4i2.832.
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The potential of an area can be identified through the identification of leading sectors. The purpose of this study is to determine the shift in economic structure and patterns of economic growth in Parepare City, using several analytical approaches. This research seeks to analyze and provide information related to shifts in economic structure or solutions to increase economic growth and provide strategic and policy advice. This study is a quantitative descriptive study. The data used is secondary data. Data analysis techniques were carried out through literature studies and publications published by BPS. Then the data were analyzed using Location Quotient (LQ) analysis tools, Shift Share analysis, and Klassen Typology analysis. The results of the study indicate that there has been a shift in the economic structure from agriculture (primary sector) and industry (secondary sector) to the service sector (tertiary sector) while the economic sectors that are included in the developed sector and grow rapidly in the first quadrant are Electricity Procurement and Gas, Water Supply, Waste Treatment, Waste and Recycling, Transportation and Warehousing, Provision of Accommodation and Food and Drink, Financial and Insurance Services, Real Estate, Health Services, and Social Activities., Corporate Services. The results of the Shift Share analysis show that there has been a shift in the economic structure. from industry (secondary) to services (tertiary). Location quotient (LQ) analysis results show that the base sector includes fourteen sectors including four industrial sectors and nine service sectors, while the non-base sector has four sectors.
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Edinak, E. A. "THE INFLUENCE OF INTERSECTORAL ECONOMIC FACTORS ON EMPLOYMENT AND PAYROLL." SOCIAL & LABOR RESEARCHES 3, no. 44 (2021): 73–83. http://dx.doi.org/10.34022/2658-3712-2021-44-3-73-83.
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The target of the research is the sphere of employment of the Russian labor market. The author attempts to assess the total labor costs in the sectoral context and the intersectoral structure of jobs in the economy. The aim of the study is to analyze retrospective indicators of the number and sectoral structure of employment, quantitative estimates of the impact on it of the parameters of economic dynamics. The analysis of the coefficients showed that the branches of the real sector and the service sector are characterized by different abilities to create jobs, which are determined by the structure of production in the economy. With the growth of production in the sectors of the real sector, the demand for employment (exceeding the size of the intrasectoral one) is formed more in related sectors. Most service industries have a low potential for inducing jobs in the economy. The article also substantiates that a change in final demand for the same amount in industries is differently transformed into labor income in the economy. In the service sector, the largest growth in payroll funds was recorded with a minimum increase in the income of workers in related industries. In the production sector, the situation is the opposite: the growth of final demand generates incomes for workers in related industries with a lower direct effect. The research is based on the input-output tables published by Rosstat and the symmetric input-output balance table obtained on their basis for 2017. The results of the study and the conclusions drawn are a tool for assessing the effectiveness of economic policy measures aimed at supporting and/or developing industries in terms of their impact on employment and income growth of the working population.
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Clark, Anna Fountain. "Toward an Entrepreneurial Public Sector." Public Personnel Management 45, no. 4 (September 23, 2016): 335–59. http://dx.doi.org/10.1177/0091026016669169.
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An entrepreneurial public agency pursues the implementation of innovative programs that may broaden public service choices, increase service quality, and more effectively serve citizens. Such public entrepreneurship depends on risk taking and risk tolerance; however, public servants tend to be generally risk averse in their behaviors and personal preferences, and are therefore less likely to pursue entrepreneurial approaches to public problems. Using social exchange theory as a framework to understand the reciprocal relationship between agency and employee, this study examines whether agency behaviors might alter the risk aversion of those employees and make the agency environment more conducive to entrepreneurship. Findings suggest that managers’ demonstration of risk tolerance, reward for creativity and innovation, and agency solicitation of employee input are positively related to employee perceptions of higher risk tolerance among their peers.
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Porumbescu, Gregory A. "Does Transparency Improve Citizens’ Perceptions of Government Performance? Evidence From Seoul, South Korea." Administration & Society 49, no. 3 (July 28, 2016): 443–68. http://dx.doi.org/10.1177/0095399715593314.
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Despite a great deal of research that examines consequences of transparency policies, there have been few empirical assessments of the relationship between transparency and citizens’ perceptions of public sector performance. This study focuses upon the relationship between computer-mediated transparency and perceptions of public sector performance in particular. We hypothesize that citizens’ increased exposure to computer-mediated transparency will be positively related to their generalized perceptions of public sector performance. We also hypothesize that this positive relationship is mediated by citizens’ satisfaction with public service provision. Results suggest that increased exposure to computer-mediated transparency is positively associated with citizens’ perceptions of public sector performance, but negatively related to citizens’ satisfaction with public service provision. Moreover, the positive relationship between computer-mediated transparency and perceptions of public sector performance increases when controlling for public service satisfaction, indicating the presence of inconsistent mediation.
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Azuma, I., and P. Kannadas. "A Study on Role Stress among the Executives in Information Technology with Special Reference to Bangalore City." Shanlax International Journal of Management 7, no. 3 (January 1, 2020): 38–43. http://dx.doi.org/10.34293/management.v7i3.1143.
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Over the last few decades, Indian Organizations had never bothered about the issues related to human behavior. But, presently, organizational behavior has become a separate field of study, and the Indian organizations have also started thinking about the pattern of Multi-National Corporations, which are successfully running their business in India. Stress is the way human beings react both physically and mentally to changes, events, and situations in their lives. This change has occurred in terms of science and technology, industrial growth, urbanization, modernization, and automation, on the one hand, and an expanding population, unemployment, and stress on the other. It has become important for the management to understand training effectiveness behavior-related problems of people who are working in the organizations for achieving the predetermined goals. However, the last two decades, with the inflow of many corporate sectors, namely Information Technology (IT), Information Technology Enabled Service Sector (ITES), Banking, Insurance, and Educational Institutions, are commonly labeled as stressful environments. During the last decade, fast growth has been observed by the information technology sectors. Particularly in developing countries, mostly in information technology and information technology - enabled service sectors due to higher competition, the organizational climate has deteriorated. Due to this overburden, the executives of the information technology sector and information technology enabled the service sector to have undergone more stress. This stress leads the executives to become unhealthy, and Stress at work can be a real problem for the organization as well as to the executives.
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Mikołajczyk, Jarosław, and Barbara Partyńska-Brzegowy. "Remunerations in the Polish services sector." Problems of Economics and Law 2, no. 1 (July 3, 2019): 1–11. http://dx.doi.org/10.5604/01.3001.0013.2670.
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<b>Objectives:</b> The main purpose of the article is identification, comparison and assessment of the remunerations within the Polish services sector in 2005-2017. An additional goal is to predict remunerations by 2025. <br/><b>Data and methods:</b> The figures are gained from the Local Data Bank of the Central Statistical Office, and from the Office website directly. The descriptive and comparative analysis methodology was used. Least squares regression used to predict. <br/><b>Results:</b> Analyzes of the value and dynamics of wages in the Polish service sector were made against the background of data for the entire national economy. In addition, the forecast of remuneration in general and in individual sections of the services sector up to 2025 was made. Salaries in the entire service sector were only slightly lower than the average wages in the national economy. A significant variation in remuneration within the services sector was also observed. The highest salary was obtained by employees of Section J - information and communication, while the lowest - employees of Section I - activity related to accommodation and catering services. <br/><b>Conclusions:</b> Wages in the services sector were slightly lower than the average salary in the entire national economy, however, while observing the trends, the difference in the services sector may increase. The service sector is currently and will be strongly diversified in terms of remunerations in the future. The highest remunerations can be obtained by representatives of IT-related professions (section J), and the lowest will be related to accommodation and catering services (section I).
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Khan, Ahmad Sohail, Saima Majeed, and Rizwan Shabbir. "Designing a Customer Retention Framework for Telecommunication Sector." Information Management and Business Review 8, no. 5 (December 5, 2016): 48–60. http://dx.doi.org/10.22610/imbr.v8i5.1459.
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Abstract: Telecommunication sector has grown over last decade while transforming behavioral intentions. New entrants are exploring these behavioral intentions to attract more customers. The aim of this study is to investigate the mediating effect of customer satisfaction in telecom industry on service quality, brand image and customer retention relationship. Furthermore, it identifies the key determinants of customer retention related to telecom service providers. A fully structured questionnaire survey was conducted to collect data from 310 mobile users. Non-probability sampling technique was adopted for data collection. Regression analysis and Sobel test technique were practiced to analyze the data. The result showed that customer satisfaction mediates the relationship between service quality, brand image and customer retention. Moreover, this study found that service quality, brand image and customer satisfaction are the strongest predictors of customer retention in telecom industry of Pakistan. Therefore, to gain customer loyalty, organizations should focus current-users and target-users by providing sterling service quality
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Kampanellou, Eleni, and Donald Houston. "The health impacts of the contemporary manufacturing and service sectors on men and women." Longitudinal and Life Course Studies 7, no. 4 (October 26, 2016): 368–85. http://dx.doi.org/10.14301/llcs.v7i4.392.
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Manufacturing and manual employment and, to a lesser extent, low-grade white-collar work have long been associated with poor health outcomes. This article reports important new findings based on longitudinal micro data that demonstrate important changes and gender-related patterns to this prevailing understanding. Specifically, manufacturing employment now has a protective health effect for men, and women’s health is not strongly influenced by occupation. High-paid service sector employment is found to be bad for health, particularly among men. Changing industry within the service sector is linked to a deterioration in health, particularly among women, whereas changing employment from manufacturing to services is found to be bad for men’s health. Confirming previous research, shifts from any sector of employment into unemployment and economic inactivity are strongly associated with a deterioration in health. The findings point to four conclusions: i) the emergence of new occupational hazards in the service sector; ii) the improvement of working conditions in manufacturing; iii) changing industry is damaging to an individual’s health, possibly due to skills mismatches that may arise, although further research is required to further disentangle the direction of causation; and iv) the impacts on health of different industrial sectors and changes between industrial sectors vary between men and women.
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Upadhyay, Arvind, Shaheda Akter, Lindsay Adams, Vikas Kumar, and Nikhil Varma. "Investigating “circular business models” in the manufacturing and service sectors." Journal of Manufacturing Technology Management 30, no. 3 (April 15, 2019): 590–606. http://dx.doi.org/10.1108/jmtm-02-2018-0063.
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PurposeThe purpose of this paper is to investigate the role of the different circular business models (CBMs) in the manufacturing and service sector and apply this in the context of the food industry (FI), through a systematic literature review of related published journals and articles. The research study is designed to illustrate the impact of CBMs in the manufacturing and service sectors through a combination of real-life examples and direct references to existing literature.Design/methodology/approachThe underlying research study follows a systematic literature review approach where the relevant CBMs are explored in the context of the manufacturing and service sector (FI.) The journals most cited in the context of CBMs and their implication in the manufacturing and service sector were chosen for this study. There was no fixed timeframe applied to complete the research. A total of 54 articles were selected which referenced: discussion in the context of the concept of CBMs; different types of CBM; definition of the manufacturing sector; definition of the service sector (FI); application of different CBMs in these two sectors; and included a comparison of the application of CBMs. In total, 40 of the 54 articles were shortlisted for best relevance and used in the research study.FindingsThe underlying research study was limited to 40 articles and the data contained within them. The article search was limited to the keywords of the CBM; the implication of CBM; the CBM in manufacturing (textiles); circular business in service (FI); and comparison and application of the CBM.Practical implicationsThe final analysis demonstrates that circular business promotes sustainability by allowing companies to generate maximum return from given resources and reach zero waste targets. Greater customer satisfaction is also achieved through service innovation that cuts down negative impact on the environment. These findings are relevant and applicable to the FI.Originality/valueA review of existing literature showed that whilst there is significant research on the implications of the CBM in general, there has been little focus on the use of different CBMs specifically in the manufacturing and service industry (FI). This research study is designed to tease out the specific benefits of CBMs in this context, highlighting the contribution they can make to efficiency in both the manufacturing and service sectors (FI) through useful comparison.
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McKelvey, Róisín. "Language Provision in the Scottish Public Sector: Recommendations to Promote Inclusive Practice." Social Inclusion 9, no. 1 (January 14, 2021): 45–55. http://dx.doi.org/10.17645/si.v9i1.3549.
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Public service providers in Scotland have developed language support, largely in the form of interpreting and translation, to meet the linguistic needs of those who cannot access their services in English. Five core public sector services were selected for inclusion in a research project that focused on the aforementioned language provision and related equality issues: the Scottish Courts and Tribunal Service, NHS Lothian, NHS Greater Glasgow and Clyde, the City of Edinburgh Council and Glasgow City Council. The frameworks within which these public service providers operate—namely, the obligations derived from supranational and domestic legal and policy instruments—were analysed, as was the considerable body of standards and strategy documents that has been produced, by both national organisations and local service providers, in order to guide service delivery. Although UK equalities legislation has largely overlooked allochthonous languages and their speakers, this research found that the public service providers in question appear to regard the provision of language support as an obligation related to the Equality Act (UK Government, 2010). Many common practices related to language support were also observed across these services, in addition to shared challenges, both attitudinal and practical. A series of recommendations regarding improvements to language provision in the public sector emerged from the research findings and are highlighted in this article.
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Arianti, Desi. "Pengaruh Sektor Pariwisata Terhadap Perekonomian dan Keruangan Kota Bukittinggi (Pendekatan Analisis Input Output)." JURNAL PEMBANGUNAN WILAYAH & KOTA 12, no. 4 (February 27, 2017): 347. http://dx.doi.org/10.14710/pwk.v12i4.13502.
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Bukittinggi city is one of the city located in the province of West Sumatra . Although it does not have the potential of natural resources that can be exploited , Bukittinggi has another potential, which is a beautiful natural conditions, the air is cool, has a historic heritage places, and is located in a strategic position potentially make this city as tourists visiting the area. Because of the potential of the tourism sector serve as a leading sector in the city of Bukittinggi, which is expected to be the main driver of the city economy. This research was conducted with input-output analysis approach, to examine how the influence of the tourism sector and linkages with other sectors of the economy of the town of Bukittinggi. Moreover it will be seen also how the spatial effect of the tourism sector on the pattern and structure of urban space Bukittinggi. The influence of the tourism sector to the economy of Bukittinggi shows the role of the tourism sector to the total demand is 40.86% when grouped into the business field of agriculture and mining sector, industrial sector, tourism sector and the service sector. Linkages with other sectors of the tourism sector seen from the spread of the power index and the degree of sensitivity, all sectors related to tourism activities have spread of power index > 1. But the degree of sensitivity index > 1 only occurs in large & retail trade sector and the transport, while the hotel secto, restaurants and entertainment and recreation has index < 1. Multiplier effect of all relevant sectors of tourism activities have a relatively large effect on both the output multiplier effects, household income and employment. Application of financial input scenarios, showing the influence of the tourism sector on the economy will be larger Bukittinggi if allocated greater financial inputs to the sectors of tourism, both in the form of government spending and investment spending. The existence of attractions around the city center has affected the structure of the city, where the activity and tourism-related businesses keen to be located closer to attractions. However, the pattern of urban development to the east, north and south of the city is more influenced by the presence of the road network.
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Bajorek, Zofia M., and Stephen M. Bevan. "Performance-related-pay in the UK public sector." Journal of Organizational Effectiveness: People and Performance 2, no. 2 (June 1, 2015): 94–109. http://dx.doi.org/10.1108/joepp-03-2015-0011.
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Purpose – The purpose of this paper is to provide an up-to-date, comprehensive, independent and credible assessment of relevant academic and other literature since 2007, on the effectiveness and value for money of performance-related-pay (PRP) in the public sector. Design/methodology/approach – PRP was studied using both economics-based literature and literature from the organisational and management field (including human resources, management sociology and psychology). An initial search of databases identified 7,401 documents regarding PRP in the public sector, which was reduced to 57 final papers included in the study (27 in the health sector, 16 in the education sector and 16 in the civil service) after abstract and full paper screening. Findings – The review found some evidence that PRP schemes can be effective across the three domains of the public sector for which there was evidence available (health, education and the civil service), but findings within and between the sectors are mixed, with scheme effectiveness often dependent on scheme design and organisational context. Research limitations/implications – The research highlights the importance of considering both economics-based and organisational literature when discussing PRP in the public sector, and the implications for motivation and PRP design. Practical implications – The results indicated that the design of PRP schemes could influence their effectiveness and outcomes, and the research suggests how the challenges of designing and implementing PRP schemes can be overcome in the public sector. Social implications – The review highlights that when implementing PRP schemes there may be gender differences in their overall effectiveness (especially in education) and there must be consideration for how fairly the PRP scheme is perceived. Originality/value – The paper uses literature from economics and behavioural sciences when looking at the motivational implications for PRP in the public sector.
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Javed, Saad Ahmed, and Fatima Ilyas. "Service quality and satisfaction in healthcare sector of Pakistan— the patients’ expectations." International Journal of Health Care Quality Assurance 31, no. 6 (July 9, 2018): 489–501. http://dx.doi.org/10.1108/ijhcqa-08-2016-0110.
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Purpose The purpose of this paper is to assess the influence of patients’ expectations from healthcare service quality on their satisfaction with nursing in public and private hospitals of Pakistan. Design/methodology/approach Data (n=456) were collected from three public sector hospitals and three private sector hospitals of Lahore, the capital of Pakistan’s most populous province. Male and female patients who have experience of both sectors were surveyed using a self-administered questionnaire developed using the original SERVQUAL approach. Data were analyzed using the statistical techniques and the Laplace criterion. Findings This paper attempts to explain degree of influences of five service quality constructs (empathy, responsiveness, tangibility, reliability and assurance) on Pakistani patients’ expectations from the private and public sector hospitals and thus patient satisfaction. Further, this work can offer several intuitions into the effect of five constructs of service quality on patients’ expectations of healthcare service quality and patient satisfaction with the service providers/nursing. The results reveal that the patient satisfaction is most strongly related to empathy in public sector and to responsiveness in private sector. Research limitations/implications In light of the previous studies and the current research findings, the study anticipates no apparently significant improvement in healthcare sector of Pakistan in near future considering various factors discussed in the study. The study will also help the service providers and the policy makers in understanding the deteriorating situation of the Pakistani healthcare sector and will guide them in identifying the areas by improving which not only the healthcare service quality in the country can be improved but also the image of healthcare sector among the masses and competitiveness of the healthcare sector can be enhanced. Originality/value The value of the study rests in its critical analysis of the current status of the healthcare sector of Pakistan with a view to suggest the areas that need to be worked on by the service providers and policy makers. Also, the study tries to settle a controversy within Pakistani healthcare literature concerning the question that who is producing more satisfied patients: private hospitals or their public counterparts?
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Agrawal, Vipin K., Vijay K. Agrawal, Ngan N. Chau, and Sherri Harms. "Contributing Factors and Trends in the Usage of IT Outsourcing in Manufacturing and Service Sectors." Information Technology and Management Science 23 (December 15, 2020): 17–26. http://dx.doi.org/10.7250/itms-2020-0003.
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The study projects long-term trends in the IT outsourcing in the manufacturing and service sectors of the United States. The findings suggest that the respondents perceive that there is approximately an equal usage of IT outsourcing in each of manufacturing and service sectors. Furthermore, the Desired Characteristics of Outsourcing – enabler of organisational flexibility, dynamics, and adaptability, redirection of resources, and increased control of operating costs – are positively related to the change in the requirement of IT outsourcing in the case of manufacturing. Meanwhile for the service sector, the Administrative Motivation for Outsourcing – lack of expertise, promising service offerings to subscribe, shrinkage in system life cycle – are positively associated with growth/no-growth in IT outsourcing.
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Sarabdeen, Masahina, and Hind Alofaysan. "Investigating the Impact of Digital Transformation on the Labor Market in the Era of Changing Digital Transformation Dynamics in Saudi Arabia." Economies 11, no. 1 (January 4, 2023): 12. http://dx.doi.org/10.3390/economies11010012.
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In Saudi Arabia, limited studies have developed models related to measuring the impact of the digital economy on the labor market. This model concerns the agricultural, service, and industrial sectors in Saudi Arabia. This study further investigates the relationship between digitalization, labor productivity, and unemployment using the ARDL error correction method for time-series data obtained from the World Bank database for the period of 2001–2019. The findings of this study illustrate, digital variables such as fixed broadband subscriptions (LNFBS), mobile cellular subscriptions (LNMCS), and computer, communications, and other services (LNCCO) do not significantly affect the labor market in the agricultural sector. LNMCS and LNCCO do not influence the service sector. However, they are negatively influencing the industrial sector and labor productivity. In contrast, LNFBS has a positive impact on both the service and industrial sectors. Interestingly, all three digital variables significantly reduce unemployment in the long run in Saudi Arabia. However, in the short run, digitalization does not have a positive impact on the economy. This study hopes to benefit policymakers in considering how to reorganize the socioeconomic infrastructure to balance economic growth through greater technology and the utilization of the country’s human resources.
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Khalid, Komal. "The Importance of Occupational Self-Efficacy Moderation on the Organizational Cynicism Forms and Employee Task and Contextual Performance Relationships." Asia Proceedings of Social Sciences 2, no. 3 (December 2, 2018): 67–71. http://dx.doi.org/10.31580/apss.v2i3.268.
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Research Highlights
The aim of this study is to provide an overview on occupational self-efficacy and their interrelationships between organizational cynicism forms (i.e. Cognitive /Affective / Behavioural) and employee job performance dimensions (i.e. Task / Contextual) in manufacturing and service sectors of Pakistan. The study proposed four hypotheses, examining direct and indirect relationships between variables. Data collection was done through self-administrated questionnaire (7-point Likert scale) using a multiphase non-probability sampling technique. From both service and manufacturing sectors of Pakistan in total 758 responses were collected. For statistical data analysis descriptive statistics, Pearson correlation analysis, univariate analysis and independent sample t- test were conducted. Results indicate that occupational self-efficacy significantly moderate the relationships between forms of organizational cynicism and task and contextual performance in service sector. However, in manufacturing sector, occupational self-efficacy shows strong moderation between affective-task relationship, moderate significant moderation between cognitive-task relationship and no moderation between behavioural-task relationship.
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Graphical Abstract
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Research Objectives
The aim of this paper is to examine the impact of organizational cynicism forms (i.e. Cognitive / Affective / Behavioral) and employee performance dimensions (i.e. Task / Contextual) in manufacturing and service sectors of Pakistan. This research study also explores the moderating impact of employee’s occupational self-efficacy on the relationships with forms of organizational cynicism and employee’s task and contextual performances. The differences existing in both organizational sectors in regard to occupational self-efficacy, forms of organizational cynicism and dimensions of employee performance variables is also studied in this paper. It is assumed by the researcher that if employees have low occupational self- efficacy and they have negative feelings about their organization, it can result in further reduction of his job performance (Vera, Salanova, & Lorente, 2012). As occupational self-efficacy is central to past experiences of employees, it is also logical that organizational cynicism can effect levels of occupational self-efficacy. Thus, the occupational self-efficacy and cynicism relationship is mutual (Skaalvik & Skaalvik, 2010). Based on differences at organizational and functional level in both sectors it can be predicted that occupational self-efficacy, organizational cynicism and employee job performance variates in service and manufacturing sectors (Othman, 1999; Jiang, 2009).
Methodology
The hypotheses were evaluated through data from banking, higher education and healthcare (i.e. Service sector), and cement, pharmaceutical and food (i.e. Manufacturing sector) organizations of Pakistan. Data was collected through self-administrative questionnaire and emails from six major cities of Pakistan. Self-administered questionnaires were distributed to first-line and middle level employees. A multiphase non-probability sampling technique was utilized for data collection. In phase 1, organizations were selected through convenience sampling. In phase 2 of data collection, quota sampling was done (i.e. 10 survey forms per organization). The same technique was adopted by Munir, Ghafoor, & Rasli in 2016. In each sector almost 500 survey forms were distributed. After Cook’s distance and Central Leverage value method outliers from the data was removed, from manufacturing sector 365 (Response rate 73%) and from service sector 393 (Response rate 78.6%) complete questionnaires were received, therefore total response rate was 75.1% from both sectors. After establishing validity (Rotated Factor Matrix), reliability (Cronbach Alpha) and multicollinearity (VIF and Tolerance) of the scale; descriptive statistics (Mean and Standard Deviation), Pearson correlation analysis, univariate analysis and independent sample t-test were conducted.
Results
In both sectors, Occupational self-efficacy has positive correlation with employee task (Manufacturing r = .33; Service r = .42) and contextual performance (Manufacturing r = .29; Service r = .38). However, Occupational self-efficacy is negatively related with three forms of organizational cynicism in Manufacturing (Affective r = -.19; Cognitive r = -.13; Behavioral r = -.11) and service sector (Affective r = -.21; Cognitive r = -.18; Behavioral r = -.13). According to univariate analysis in manufacturing sector occupational self-efficacy, forms of organizational cynicism and their interactional products predicts 32% variation in contextual performance and 38% variation in task performance. However, in service sector, occupational self-efficacy, forms of organizational cynicism and their interactional products predicts 39% variation in contextual performance and 46% variation in task performance. In service sector, occupational self-efficacy significantly moderates the relationships between forms of organizational cynicism and task and contextual performance. Whereas, in manufacturing sector, occupational self-efficacy shows strong moderation between affective cynicism-task relationship, moderately significant moderation between cognitive cynicism-task relationship and no moderation between behavioral cynicism-task relationship. Results also indicates service sector employees have higher occupational self-efficacy, contextual and task performance as compared to manufacturing sector employees who reported higher organizational cynicism.
Findings
Findings indicate that in both sectors occupational self-efficacy had significant impact on the relationships between organizational cynicism and employee performance. Study concluded that in manufacturing sector occupational self-efficacy strongly moderate the cognitive cynicism and employee task performance relationship while within service sector occupational self-efficacy strongly moderate both cognitive and behavioral cynicism and employee task performance relationships. Study also provide evidence that in manufacturing sector occupational self-efficacy and forms of organizational cynicism has a moderate influence on employee contextual performance while within service sector occupational self-efficacy strongly moderate behavioral cynicism and employee contextual performance relationship.
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Kuznetsova, O. V. "Vulnerability of Regional Economies’ Structure in Crisis Conditions." Federalism, no. 2 (June 9, 2020): 20–38. http://dx.doi.org/10.21686/2073-1051-2020-2-20-38.
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The impact of coronavirus on the socio-economic development of Russian regions inevitably depends on the structure of their economy, which is analyzed in the article on the basis of official data on the employment structure. The contribution of different sectors of the economy (primary, secondary, and tertiary), the role of informal employment and the budget sector, and the share of employment in the most affected industries are evaluated. Not only short-term, but also long-term structural problems of the regional economy are highlighted. It is shown that the negative impact of coronavirus mainly on the service sector in the context of the Russian Federation subjects is evident in federal cities, in economically underdeveloped regions with an underdeveloped real sector of the economy, as well as regions that specialize in certain types of services (tourism, foreign trade, complex services). For economically underdeveloped regions, the impact of coronavirus is deepened by a high share of the informal sector (which limits the possibility of obtaining state support), but is softened by an increased share of employees who receive wages from the budget system. The reduced share of the service sector in agricultural regions means that they are less dependent on coronavirus, but it confirms the need to develop the service sector as a basis for improving the quality of life of the population. At the same time, almost everywhere there is a need to restructure the service sector: reducing the role of simple services (primarily trade), in favor of complex ones related to high technologies and innovations and to the social sphere, especially health.
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Arslan, Ahmad, Ismail Golgeci, Lauri Haapanen, Shlomo Tarba, Cary Cooper, and William Y. Degbey. "Cause-related marketing, legitimacy and internationalization of professional service firms." International Marketing Review 37, no. 5 (January 24, 2020): 885–99. http://dx.doi.org/10.1108/imr-05-2019-0143.
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Purpose The purpose of this paper is to address the role of legitimacy in internationalization to Africa of a Finnish professional service microfirm, which uses cause-related marketing (CRM) as the business model. Design/methodology/approach The paper consists of a single case study of a microfirm (two employees) originating from Finland, which has successfully internationalized to many African countries. Due to the uniqueness of the context, the authors use semi-structured interviews to collect founders’ insights to the issue being addressed. Moreover, along with interviews, secondary sources related to football talent scouting in Africa are also utilized in the paper. Findings The authors found that the case company was established with the aim of helping and uplifting poor African footballers, so the business model is CRM. It has scouted many of them for professional football clubs in Europe. The authors further found that sociopolitical legitimacy plays a major role in dealing with African footballers and local stakeholders, while cognitive legitimacy helped the case firm gain the trust of European football clubs. Originality/value Internationalization of microfirms operating in the service sector is a rather under-researched area compared to the internationalization of SMEs and large MNEs. The paper is one of the first to study internationalization of a professional service microfirm involved in scouting football talent in Africa and matchmaking them with European football clubs. It contributes to extant CRM and internationalization literature by being one of the first to analyze a firm whose business model revolves around CRM and discussing specific roles of different kinds of legitimacies needed for internationalization to Africa in this specific service sector.
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Jesevičiūtė-Ufartienė, Laima. "APPLICATION OF INNOVATIONS IN THE SECTOR OF ACCOMMODATION SERVICE." Laisvalaikio tyrimai 1, no. 5 (2015): 1–8. http://dx.doi.org/10.33607/elt.v1i5.217.
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Research background. During these days the innovations are a more and more used definition in the business, especially in the market research, human resource management, new products and service development, etc. Frequently innovations are related with the application of new technology and new ideas as well as creation of new methods. Even more, innovations are related with the development of existing processes and products (Bigliardi, Dormio, 2009). Innovations are important in the sector of tourism industry, which is expanding every time combining more and more different areas of business. According to Melnikas (2011), discontent and necessity of changes are some persuasive factors to begin an activity of innovation. Thus, it could be the reason for the application of innovations in the sector of accommodation service to become essential. Importance of innovations is discussed pretty widely in the scientific literature (Bigliardi, Dormio, 2009; Hall, Williams, 2008; Inauen, Schenker-Wicki, 2011; Notaro et al., 2012), but innovations in tourism sector have been discussed only recently (Nagy, 2012; Ravar, Iorgulescu, 2013). This article is relevant because application of innovations in the sector of accommodation service is not enough discussed in Lithuania as it is done by some foreign scientists (Sundbo et al., 2007; Hall et al., 2008; Ravar, Iorgulescu, 2013). The object of the research is innovations in the sector of accommodation service, and the aim is to determine the activeness of innovations’ application in the sector of an accommodation service. Research methods. This article deals with the application of innovations in the sector of accommodation service using the method of scientific literature analyses and quantitative empirical research – the method questionnaire survey. The research respondents were the employees of Kaunas city organizations of accommodation service. The author of this article is grateful to her student Martynas Bruzas who collected 270 filled in questionnaires. Results and discussion. Innovations are the most frequently described as an application of technologies creating new products, new services, and new processes of activity in the market. Innovations are combined with technological changes in the products, services and their creation processes. The research results revealed that services of accommodation business were restricted by just using electronic mail, the electronic page of business and electronic page of socialization. The research results revealed that services of accommodation business performed just slight changes of innovations according to some novelties in the market. On the other hand, employees of these organizations were enough sure that their organizations were applying innovations, but at the same time they thought that innovations could be more combined with the qualifications of organizations’ employees. Conclusions. According to research results, we suggest that most Kaunas city accommodation services presume that they are active in the application of innovations, but there were only some technological changes of innovations. The research results revealed that usually innovations were related to IT programs of accommodation service, wireless internet, telephone, television, touch tabs, room infrastructure and the systems of reservations. Keywords: innovations, innovations of accommodation sector, development.
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Ng, Eddy S. W., Charles W. Gossett, Samuel Chinyoka, and Isaac Obasi. "Public vs private sector employment." Personnel Review 45, no. 6 (September 5, 2016): 1367–85. http://dx.doi.org/10.1108/pr-10-2014-0241.
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Purpose The purpose of this paper is to explore the factors that may be related to a career choice in the public vs the private sector in a developing African country. Design/methodology/approach Using a sample of graduate management students, the authors tested reward preferences and altruism, elements of public service motivation, on their generalizability to a developing country in Africa. The authors also examine the role of career attitudes, individual personality factors, and cultural values on a career choice in public service. Findings The authors find that not all the factors associated with the choice of sector (public or private) found in previous studies apply in the Botswana context. Research limitations/implications Perry and Wise (1990) developed the concept of public service motivation to explain why individuals may be motivated to serve the public. However, two of the factors associated with public service, intrinsic motivation, and altruism, were not predictive of a career choice in the public sector in Botswana, and thus may limit its generalizability outside of western developed countries. Practical implications In Botswana and other developing economies, government jobs are considered to provide lucrative and stable employment, and attract educated citizens regardless of motivations. However, as the private-for-profit sector is emerging, these countries could soon be facing serious competition for top university students, and will need to develop a strategy for attracting the best talents to choose employment in the public sector over career options in the private sector. Originality/value The present study seeks to further the understanding on how individuals make a career choice between public vs private sector management in a developing country.
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Dey, Sudip. "Capital Formation and Three Major Sectorial Female Employments in Six South Asian Countries." Economic Insights – Trends and Challenges 2022, no. 2 (2022): 57–66. http://dx.doi.org/10.51865/eitc.2022.02.04.
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Female employment is a crucial measure especially for developing countries. It increases women empowerment, brings financial solvency, declines poverty rate and gender gap, reduces unemployment rate, and improves living standard and more. The prime goals of the paper are to investigate the impacts of capital formation on three major sectorial (agriculture, industry and service) female employments in six South Asian countries. The panel data set for the six South Asian countries is collected from 1991 to 2018. Fixed effect, random effects model and Hausman test have been employed to conduct the study. To discuss the impacts of capital formation on the three female employment sectors the study is splinted in three models. The econometric outcomes of the first model represent that there is a highly significant strong negative impact of gross capital formation on the agricultural sector. The study identifies that mechanization, structural transformation, declining agricultural land areas through capital formation, and female literacy rate are the key factors for this expected result. On the other side, the empirical results of the second and third models make it clear that gross capital formation has strong and highly significant positive impacts in the industrial and service sectors. Findings of the study confirm that economic growth, improvement of educational level, growth of manufacturing, advertising, marketing, finance, entertainment, telecommunications, media, hospitality sectors, RMG sector, tourism sector, banks, insurance companies, NGOs, trade related services, living standard, and health sector through capital formation are the responsible factors for these desired results in the industrial and service sectors’ female employment.
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UTOMO, Wahyu Abdillah, Udin UDIN, and Siswoyo HARYONO. "Visionary Leadership and Employee Quality in the Public Service Sector." International Journal of Applied Economics, Finance and Accounting 12, no. 2 (May 9, 2022): 31–37. http://dx.doi.org/10.33094/ijaefa.v12i2.542.
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For the continuity of delivery of public services. A visionary leader prioritizes visions and strategies for future success by observing opportunities and threats. Visionary leaders can relate directly to employees to produce high quality work. This study aims to identify the relationship between visionary leadership and the quality of employees in the public service sector. A qualitative research method was used to provide an explanation related to the phenomena through a deep analysis of the data. This study uses manuscript bibliographic data sources obtained through Google Scholar and was analyzed using a systematic literature review through a bibliometric approach. The results of the research indicate that visionary leadership is directly and significantly related to the quality of employees in the public service sector. Therefore, visionary leadership can be a good choice in determining a leadership style to achieve the vision and strategy for an organization's success.
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Iqbal, Meesha, Anam Shahil Feroz, Khalid Siddeeg, Karima Gholbzouri, Jamela Al-Raiby, Nilmini Hemachandra, Sarah Saleem, and Sameen Siddiq. "Engagement of private healthcare sector in reproductive, maternal, newborn, child and adolescent health in selected Eastern Mediterranean countries." Eastern Mediterranean Health Journal 28, no. 9 (September 29, 2022): 638–48. http://dx.doi.org/10.26719/emhj.22.057.
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Background: The private healthcare sector in the Eastern Mediterranean Region (EMR) is active and growing, providing curative, preventive, and promotive services related to reproductive, maternal, newborn, child, and adolescent health (RMNCAH). Aims: To understand the contribution of formal for-profit private health-care sector in delivering RMNCAH services and explore best practices for improvement. Methods: Desk review of available literature from Saudi Arabia, Oman, Iraq, Egypt, Sudan, Yemen, Pakistan, and Islamic Republic of Iran, followed by stakeholder interviews in Iraq, Pakistan, and Oman were carried out. Directed content analysis using Maxqda 2020 was performed, and information was triangulated according to a priori themes: governance, health information systems, financing, and service delivery related to RMNCAH. Results: Formal and informal public–private partnerships exist in RMNCAH but lack a strategic roadmap to guide collaboration. The private healthcare sector is minimally represented in the main policy stream at national and subnational levels due to resistance from the private and public sectors. They are weak in collecting, maintaining, and sharing health information. Data on abortion and postabortion complications are scarce. Various models of supply and demand financing (voucher schemes, private and social health insurance) related to antenatal care and contraception have been implemented in the EMR. Despite the higher cost of care in the private sector, limited training of providers, ill-defined service delivery packages, and lack of continuity-of-care and team-based approaches, the private sector remains the predominant sector providing RMNCAH services in the EMR. Conclusion: Partnering with the private sector has huge untapped potential that should be harnessed by national governments for expanding RMNCAH services and progressing towards Universal Health Coverage.
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Sun, Si-Rui. "Public service motivation and proactive behavioral responses to change: A three-way interaction." Social Behavior and Personality: an international journal 49, no. 9 (September 1, 2021): 1–15. http://dx.doi.org/10.2224/sbp.10337.
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I applied person–organization fit theory to examine the conditional effect of public service motivation on turnover intention and responsible behavior, as two types of change-related proactive behavioral responses. Respondents were 462 public sector employees. The results show there was an association between public service motivation, and turnover intention and responsible behavior, but affective commitment to change did not moderate these relationships. However, employment relationship and affective commitment to change had a joint negative moderating effect in the public service motivation–turnover intention relationship, such that temporary (vs. permanent) public sector employees with low affective commitment to change and low public service motivation were more likely to have high turnover intention during public sector reform. My results provide a theoretical and practical reference for the selection of public sector employees with characteristics that will ensure public sector change success.
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Maiti, Moinak. "India’s services: sector, trade and employment." International Journal of Law and Management 60, no. 6 (November 12, 2018): 1377–92. http://dx.doi.org/10.1108/ijlma-08-2017-0179.
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Purpose The purpose of this study is to detail about the India’s service sector with different aspects of services and the opportunities or challenges that lie within it. Design/methodology/approach Preliminary part of the study covers the following details of the India’s services sector: services gross domestic product (GDP), individual states/union territories’ services contributions, services foreign direct investment (FDI), services export, services employment, services inflation and overall service performance. Then the study compares India’s services sector performances with the top 15 services performance countries in the world in terms of GDP. Findings Study found R&D services, legal services, media and broadcasting services and “internal trade and repairs services” to be the potential services sub-sectors that will boost the services sector growth in future. Finally, the study concluded with the implication of the present study finding/results for the present Indian Government policies related to the services, trade, FDI for economic growth and employment. Practical implications The study has significant public policy content. The research focuses on the economic and commercial impact, mainly by practice. Originality/value The paper is original and brings out some valuable finding that will help the policymakers and economists to make policy decision regarding India’s services: sector, trade and employment. The study has found R&D services, legal services, media & broadcasting services and internal trade and repairs services as the potential services sub-sectors which are new and not addressed by any other studies.
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Jawahar, Kaanthan, Mohammad Zia Ul Haq Katshu, James Ellison, and David Rhinds. "9 Evaluation of an alcohol-related brain injury (ARBI) diagnostic service pilot." Journal of Neurology, Neurosurgery & Psychiatry 91, no. 8 (July 20, 2020): e11.2-e12. http://dx.doi.org/10.1136/jnnp-2020-bnpa.27.
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Objectives/AimsTo pilot an ARBI diagnostic service within a community substance misuse team (delivered in partnership with the NHS by a 3rd sector organisation).BackgroundAlcohol-related brain injury (ARBI) is an umbrella term encompassing alcohol-related cognitive impairment, alcohol-related ‘dementias’, Wernicke’s encephalopathy and Korsakoff’s syndrome. It is the result of prolonged and harmful alcohol misuse, developing through direct neuronal damage from alcohol as well as chronic deficient states of vitamin B1 (thiamine). Anecdotally, it is felt that those affected by ARBI can struggle to access the necessary expertise for diagnosis and ongoing management.MethodsA widespread stakeholder engagement process led to the development of a standard operating procedure for the pilot service, utilising a process mapping technique. The service received referrals between September 2018 and January 2019. During this time, assessments were carried out in line with the standard operating procedure by the authors. Referrers were also asked to complete a questionnaire for their views on the service.ResultsReferrals were received from several sources within the host third sector organisation. Heterogeneity was seen in presentations and diagnoses made were not limited to ARBI. Referrers spoke highly of the service and how it had positively benefitted their patients going forwards, providing clarity around diagnoses and thus being able to access appropriate support going forwards. There was a clear need demonstrated for such a service.ConclusionsAnecdotally patients with ARBI are viewed as a marginalised group who struggle to access the necessary expertise for diagnosis and ongoing management. This service pilot was successful in filling that gap. Work is ongoing through discussions with local NHS healthcare system partners, including acute trusts, commissioners, mental health, the 3rd sector and Social Care, to devise a more sustainable pathway based upon this pilot service. At present, this is taking the form of an acute hospital ‘in-reach’ pathway to be trialled in an acute trust. This will provide the basis of a business case for a pathway across the STP footprint.
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DO, MAI. "UTILIZATION OF SKILLED BIRTH ATTENDANTS IN PUBLIC AND PRIVATE SECTORS IN VIETNAM." Journal of Biosocial Science 41, no. 3 (May 2009): 289–308. http://dx.doi.org/10.1017/s0021932009003320.
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SummaryThe private sector in health care in Vietnam has been increasingly competing with the government in primary health care services. However, little is known about the use of skilled birth attendance or about choice of public and private sectors among those who opt for skilled attendants. Using data from the Vietnam 2002 Demographic and Health Survey, this study examines factors related to women’s decision-making of whether to have a skilled birth attendant at a recent childbirth, and if they did, whether it was a public or private sector provider. The study indicates that the use of the private sector for delivery services was significant. Women’s household wealth, education, antenatal care and community’s wealth were positively related to skilled birth attendance, while ethnicity and order of childbirth were negatively related. Order of childbirth was positively associated with skilled birth attendance in the private sector. Among service environment factors, increased access to public sector health centres was associated with an increased likelihood of skilled birth attendance in general, but a lowered chance of that in the private sector. Further studies are needed to assess the current situation in the private sector, the demand for delivery services in the private sector, and its readiness to provide quality services.
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Balwant, Paul Tristen, Rehaana Mohammed, and Riann Singh. "Transformational leadership and employee engagement in Trinidad’s service sector." International Journal of Emerging Markets 15, no. 4 (October 29, 2019): 691–715. http://dx.doi.org/10.1108/ijoem-01-2019-0026.
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Purpose The purpose of this paper is twofold: investigate job resources as a moderator in the relationship between transformational leadership and employee engagement in service sector organizations, and investigate the relative importance of each dimension of job resources in relation to employee engagement. Design/methodology/approach Quantitative data were collected using a survey design for which 187 employees responded. These employees were sourced from retail stores across ten shopping malls located in Trinidad. Findings Findings from a hierarchical multiple regression supported the first two hypotheses and showed that transformational leadership was positively related to employee engagement and job resources moderated the relationship between transformational leadership and employee engagement. However, findings from structural equation modeling did not support the third hypothesis because supervisor support was negatively related to employee engagement. Practical implications Implications for service organizations include the provision of adequate job resources so that the effect of transformational leadership on employee engagement can be realized. Specifically, organizations must provide job control to employees, promote free access to information, create an innovative climate and develop a supportive work climate. Instead of focusing on the job resource of supervisor support, service organizations may need to build an environment that stimulates coworker support. Originality/value This study not only adds to the limited body of research on organizational leadership in emerging markets, but also contributes to the field of organizational behavior by showing an important condition (i.e. job resources) under which the relationship between transformational leadership and employee engagement varies and unraveling the dimensions of job resources in relation to employee engagement.
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Troyan, I. A. "ANTI-CRISIS FACTORS OF COMPETITIVENESS OF SERVICE SECTOR ENTERPRISES." Vestnik Universiteta, no. 1 (February 25, 2021): 62–69. http://dx.doi.org/10.26425/1816-4277-2021-1-62-69.
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The transformation of the socio-economic conditions of the functioning of service enterprises caused by the spread of the COVID-19 pandemic and the resulting economic crisis, actualize the study of the possibilities of ensuring their competitiveness. The article gives the analysis of the genesis and development of the content of the category of enterprise competitiveness in the basic concepts of economic theory. The author proposes a definition of the competitiveness of a service enterprise. The paper analyses traditional basic factors of enterprise competitiveness as well as substantiates the anti-crisis factors of maintaining the competitive maintenance of a service sector enterprise in the context of the current economic crisis related to the COVID-19 pandemic, such as: digitalization of business and the process of providing services, customer focus, virtualization of the workforce, cybersecurity, and the use of opportunities of the state anti-crisis policy.
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Blyznyuk, Tetyana, Olga Maistrenko, Iryna Kinas, and Ivanna Pererva. "Trade and service personnel remuneration in the company’s incentive system." Economic Annals-ХХI 191, no. 7-8(1) (August 10, 2021): 127–37. http://dx.doi.org/10.21003/ea.v191-10.
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At present, most companies all over the world, including Ukraine, are experiencing negative consequences of the pandemic. Staff efficiency has decreased, so companies have experienced a decline in business productivity in general. The system of labor incentives should encourage staff to work more efficiently by introduction of an additional remuneration system based on performance-related payment system. According to the European knowledge, commerce is one of the sectors where the introduction of this additional remuneration system is common and effective. The purpose of this study is to develop and substantiate practical recommendations to improve the system of additional remuneration for sales and service personnel of the company from Ukrainian commerce sector, which would increase their efficiency in the company. The study identified the main components of the system of incentives and the main forms of stimulating work for the company’s staff. It is substantiated the main stages of the improvement sequence of the company’s staff remuneration system as a component of the personnel incentive system. The system of additional remuneration of trade and service personnel of the company from Ukrainian commerce sector was developed and substantiated. It was determined that the basis of an additional remuneration system of trade and service personnel was introduction of a percentage of total sales, which exceeded the established volume, as the main priority. The five-factor model for assessing the productivity level of sales and service personnel in the company from Ukrainian commerce sector built. By this model, effectiveness of introduction of an additional remuneration system for trade and service personnel of the company from Ukrainian commerce sector proved and evaluated. Further, authors will work out practical recommendations for the development the basic salary system for sales and service personnel of the company from Ukrainian commerce sector.
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Tahir, Muhammad Shuja. "PUBLIC PRIVATE PARTNERSHIPS (PPPs);." Professional Medical Journal 24, no. 01 (January 18, 2017): 1–9. http://dx.doi.org/10.29309/tpmj/2017.24.01.491.
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Public Private Partnerships (PPPs) is defined as “arrangements betweengovernment and private sector entities for the purpose of providing public infrastructure,community facilities and related services. The partnership must be based on a mutual agreementbetween the public and the private sectors, be in a form that the service provision purpose ofthe public sector and the profit goals of the private sector can agree, and be mutually liable forrisks. The evaluation of the institution of the PPPs along with suggestions for future action aimedat profit maximization, better utilization of the projects and maximization of social benefits aremade, taking under consideration the ever-increasing demands and special socio-economiccircumstances of our contemporary society.
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Upreti, Naveen, Raju G. Sunder, Narendra N. Dalei, and Sandeep Garg. "Application of theory of constraints to foster the services of Indian power transmission system." International Journal of Energy Sector Management 14, no. 3 (December 12, 2019): 547–68. http://dx.doi.org/10.1108/ijesm-05-2019-0007.
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Purpose This paper aims to present a practical and sequential application of the theory of constraints (TOC) to eliminate the critical barriers to Indian power transmission system (IPTS) that were limiting the entire power service quality. Design/methodology/approach This study uses a well-known management technique known as TOC, which has the capability and positive force to eliminate the barrier through sequential managerial procedures. TOC framework can provide practical guidance to stakeholders of the power transmission sectors through situational assessment, conflict resolution, planning and implementing changes required in the IPTS. Findings This study explains the utility of five-steps thinking process (TP) of TOC especially in the IPTS sector. The study also describes how each step of TP can improve the performance of IPTS against its specified goal. The study brings management’s attention on the system’s weak links that must be leveraged by eliminating them from the system. Major types of constraints are related to the restrictive policy of the sector that mainly include lack of strategic planning, lack of investments and lesser participation of the private players in the IPTS. This study further identifies and suggests various strategies to eliminate the critical barriers of IPTS. Originality/value The five-step process of TOC has been successfully applied in manufacturing sector and service sector processes, such as banking and medical services. This paper has uniquely applied TOC in the area of power sector, which is considered as one of key service sectors that form an important share for the Indian economy.
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Jacob, SC, J. Manalel, and MC Minimol. "Service quality in the healthcare sector: do human resource management practices matter?" British Journal of Healthcare Management 26, no. 2 (February 2, 2020): 1–9. http://dx.doi.org/10.12968/bjhc.2019.0009.
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Background/aims Service quality in hospitals is determined by the quality of staff interactions with patients. Human resource (HR) management practices play a significant role in the recruitment and retention of high calibre hospital staff. This study aimed to investigate how HR management practices affect employees' performance-related outcomes, such as their commitment to delivering a good standard of care and their perceptions of the quality of service that their hospital provides. Methods An integrated causal model was designed and tested by surveying the staff of hospitals in India. A total of 1236 usable response sets were analysed through structural equation modelling to test the relationships between HR management practices and employee performance-related outcomes. Results All but two of the relationships described by the model were found to be significant. The relationship between employees' commitment to their organisation and their perceptions of the service's quality and the relationship between HR management practices and employee commitment to delivering good service quality were found to be non-significant. Conclusion The integrated causal model could help healthcare managers to identify and strategically plan HR management practices to target desired employee performance-related outcomes in the hospital sector.
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Nakrošis, Vitalis. "The Turnover and Politicisation of Lithuanian Public Sector Managers." World Political Science Review 11, no. 1 (April 1, 2015): 1–22. http://dx.doi.org/10.1515/wpsr-2014-0019.
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AbstractThis article presents the results of our research on party patronage and state politicisation in different Lithuanian public sector organisations (government agencies and agencies under the ministries, state-owned enterprises, personal health care and educational institutions). Although repeating alterations of governments best explained the frequent turnover of some public sector heads, their politicisation was related to the length of party rule in power, beliefs of the political and administrative elite and density of the party networks. The legal protection of civil service jobs was only important in the case of the agencies under the ministries whose managers always held career civil service positions. Furthermore, substantial variation in the scope of politicisation was related to such administrative factors as the political salience of policy areas and organisational functions, as well as budget size, which suggested different motivations and opportunities of party patronage in the Lithuanian public sector.
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Kant, Rishi, and Deepak Jaiswal. "The impact of perceived service quality dimensions on customer satisfaction." International Journal of Bank Marketing 35, no. 3 (May 15, 2017): 411–30. http://dx.doi.org/10.1108/ijbm-04-2016-0051.
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Purpose In the present competitive scenario in the Indian banking industry, service quality has become one of the most important facets of interest to academic researchers. The purpose of this paper is to determine the dimensions of perceived service quality and investigate their impact on customer satisfaction in the Indian banking context, with special reference to selected public sector banks in India. Design/methodology/approach On the basis of the empirical study, the authors validate a measurement model using structural equation modeling for investigating the impact of perceived service quality dimensions on customer satisfaction. The study sample consists of 480 respondents in the National Capital Region (NCR) of India; the data were collected through a structured questionnaire utilizing a seven-point Likert scale while implementing a purposive sampling technique. Findings The perceived service quality dimensions identified were tangibility, reliability, assurance, responsiveness, empathy, and image. The empirical findings revealed that “responsiveness” was found to be the most significant predictor of customer satisfaction. On the other hand, “image” (corporate image) has a positive but the least significant relationship with customer satisfaction followed by all other constructs. The exception is “reliability,” which is insignificantly related to customer satisfaction in Indian public sector banks. Research limitations/implications The study cannot be generalized in the context of Indian banking sectors, as it only focused on the public sector. The findings of this study suggest that the six dimensions of perceived service quality model are a suitable instrument for evaluating bank service quality for public banks in India. Therefore, bank managers can use this model to assess the bank service quality in the context of Indian public sector banks. Originality/value There is dearth of research focusing on corporate image as a dimension of perceived service quality and its effect on customer satisfaction in the Indian banking context. Furthermore, similar studies were rarely found in the Indian context, especially within the public banking sector. Hence, this paper attempts to accomplish the research gap by empirically testing the satisfaction level of a large sample of the population in NCR toward six dimensions of perceived service quality rendered by selected public sector banks in India.
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Panwar, Ankur, and Amarjeet Kaur Malhotra. "Factors Affecting International Business of Service Sector Based Indian Public Sector Undertakings: A Preferential Analysis." International Journal of Economics and Finance 9, no. 11 (October 15, 2017): 137. http://dx.doi.org/10.5539/ijef.v9n11p137.
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Public Sector Undertakings (PSUs) in India are the entities which have the status of being Government-owned companies. Internationalization of activities is unavoidable these days in order to sustain. There are number of decisions involved when a PSU decides to enter International market. Tackling factors affecting international business are the most crucial decisions which a PSU has to make. Studies have been carried out in the field of International business and PSUs however, there is an absolute dearth of studies regarding awareness about factors affecting international business of service sector based Indian PSUs. This paper analyzes various factors affecting International business for service sector based Indian PSUs. This paper encompasses the boundary of entire International market and effort has been made to cover all continent and prominent regions/ countries. Responses to our questionnaire are collected from employees of service sector based Indian PSUs, employees of International organizations and related experts in the field of international business. This research study is exploratory in nature. The judgemental or purposive sampling method is used in the study. The data collected from various sources is interpreted and analysed with the help of need based statistical techniques. The descriptive analysis of the responses obtained from them has been done in the study. In descriptive analysis the measure of central tendency (mean, median), dispersion (standard deviation), minimum and maximum scores are estimated. Preferential mapping has also been used in the study to know the preferences of the respondents. In this research paper various factors affecting international business for service sector based Indian PSUs, in various international regions e.g. Africa, Middle East, Western Europe, Central & Eastern Europe, Asia, Australia, North America, Latin America & the Caribbean and preferred entry modes, promotional & operational strategies for most important factors have been found out through secondary data information and primary data analysis.
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Armah, Bartholomew. "The Demographics of Trade-Affected Services and Manufacturing Workers (1987–1990): A Comparative Analysis." Review of Black Political Economy 23, no. 4 (June 1995): 43–67. http://dx.doi.org/10.1007/bf02689911.
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Using input-output data for 1987 and 1990, this study identifies the demographic characteristics of trade-affected workers in U.S. manufacturing and service industries. Trade-affected workers are defined as employees in industries that experienced a change (positive or negative) in net total (direct and indirect) trade-related employment between 1987 and 1990. For the period 1987–1990, three industry categories were examined: (a) industries that experienced an increase in positive net trade-related employment; (b) industries that experienced a decline in positive net trade-related employment; and (c) industries that suffered net trade-related employment losses in both years yet experienced an improvement over the period. The study finds that, while manufacturing industry workers in the most favorably affected industry group (i.e., group “a”) were more likely to be highly skilled (i.e., scientists & engineers), highly educated (i.e., over four years of college education), unionized, married and white males, corresponding service sector workers were predominantly unskilled (laborers), less educated, non-unionized, young (i.e., aged 16–24) and male (black and white). Furthermore, the service sector was associated with greater mean trade-related employment and output gains and lower mean employment and output losses than was the manufacturing sector.
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Kamath, K. V., S. S. Kohli, P. S. Shenoy, Ranjana Kumar, R. M. Nayak, P. T. Kuppuswamy, and N. Ravichandran. "Indian Banking Sector: Challenges and Opportunities." Vikalpa: The Journal for Decision Makers 28, no. 3 (July 2003): 83–100. http://dx.doi.org/10.1177/0256090920030308.
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A distinguished panel of managing directors and chief executive officers of some of the well-known banks in the country responded to the theme on the challenges and opportunities faced by the Indian banking sector in the liberalized environment. The contributors addressed the following issues: Financial reforms with specific reference to Indian banking industry focusing on implications to the existing players, new entrants, multinationals, and consumer behaviour. New and emerging opportunities: consumer and commercial banking. Competition: players, intensity, market size, profitability, and growth. Responses to challenges with reference to restructuring, automation, product delivery, and process reengineering. Issues related to governance, regulation, and audit. Product engineering, product design, and product delivery. Consumer expectations, feedback, cross-selling, customer relationship management(CRM), market segmentation, marketing, branding, and new products introduction. HR related issues: VR5, compensation, education and training, empowerment, and career plan. Future scenario: Broad trends in the next five years and the expected position. E-banking and its importance. Salient features of the responses included: The Indian banking sector is at an exciting point in its evolution. The opportu- nities to enter new business and new markets and to deliver higher levels of customer service are immense. As the Indian banks position themselves as financial service providers, banking business is getting redefined. Technology is unsettling the earlier business processes and customer behaviour is undergoing change. These have enhanced the forces of competition. Competitive advantage can be achieved through harnessing the potentialavailable in the employees by creating a positive work culture and enlisting the support of all the employees to the organizational goals. Indian banks have adopted better operational strategies and upgraded their skills. They have withstood the initial challenges and have become more adaptive to the changing environment. In the complex and fast changing environment, the only sustainable competitive advantage for banks is to give the customer an optimum blend of technology and traditional service. Four trends are fundamentally altering the banking industry: consolidation, globalization of operations, development of new technologies, and universali- zation of banking.
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REZNIKOVA, Olga Sergeevna, Julia Nikolaevna KOROLENKO, Gennady Yurevich ENENKO, Daria Vasilevna TKACHENKO, and Valentina Mikhailovna REPNIKOVA. "Improvement of Approaches to Labor Regulation in Service Sector Enterprises." Journal of Environmental Management and Tourism 10, no. 4 (October 4, 2019): 886. http://dx.doi.org/10.14505//jemt.10.4(36).20.
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The article is devoted to the improvement of approaches to labor regulation in service sector enterprises. It has been established that labor regulation as one of the main directions of the personnel management system in modern economic conditions has not only remained relevant but continues to develop. It has been determined that for the improvement of labor regulation, it is necessary to ensure the following: centralized advanced training of regulation professionals, application of specialized regulation software, interconnection of the tariff system of labor payment and the system of its regulation. It has been proved that special attention should be paid to the formation of a scientifically substantiated methodological basis for labor not only at the level of service sector enterprises but also at the national level. It has been found that the special significance of regulation is related to the optimization of a service sector enterprise’s costs, implemented by setting time norms, quantity, service and manageability for all main operations ensuring the uninterruptible performance of the enterprise.