Books on the topic 'Service-related sector'

This chapter is the first of a set of four chapters exploring the themes of the book more empirically within particular health care organizations. This chapter analyses the bureaucratic career of a succession of national-level service improvement agencies apparent in the English health care sector since around 2000. There have also been a series of reorganizations in this domain which have consistently failed to secure a high level of autonomy; their bureaucratic career as agencies has therefore been somewhat disappointing. We also examine the types of preferred management knowledge espoused by these agencies, which absorbed and then disseminated to the health care field conventional forms of private firm related and business school produced knowledge, which has been highly influential in the latest cycle. However, there is also evidence of some interesting exceptions (public value, social movements) to this pattern which we had not expected and which complicate the assessment.

Minerals, Metals and Sustainability examines the exploitation of minerals and mineral products and the implications for sustainability of the consumption of finite mineral resources and the wastes associated with their production and use. It provides a multi-disciplinary approach that integrates the physical and earth sciences with the social sciences, ecology and economics. Increasingly, graduates in the minerals industry and related sectors will not only require a deep technical and scientific understanding of their fields (such as geology, mining, metallurgy), but will also need a knowledge of how their industry relates to and can contribute to the transition to sustainability. Minerals, Metals and Sustainability is an important reference for students of engineering and applied science and geology; practising engineers, geologists and scientists; students of economics, social sciences and related disciplines; professionals in government service in areas such as resources, environment and sustainability; and non-technical professionals working in the minerals industry or in sectors servicing the minerals industry.

This chapter reviews the development of theoretical approaches to our understanding of Professional Service Firms (PSFS). It does so by drawing a parallel with the broader development of the sociology of the professions. Indeed, the authors argue how the study of professional service firms, like the study of professional occupations before it, is following a trajectory from concerns with structure and function to questions of power and privilege and finally to issues of process and practice. The chapter concludes with a final section that raises questions about prior theories of professions, which have assumed that professions are appropriate objects of theorization in their own right. The authors argue, instead, for an institutional/ecological approach to studying professions, which analyzes professions as but one type of institution struggling for survival in an ecology of other, related, institutional forms.

The concept of trust can take various forms, from interpersonal trust to institutional trust to trust in oneself or one’s government. As robotic technologies approach autonomy, and in increasing cases achieve it, scholars have turned their attention to the relationship between trust and human–robot interactions. This chapter explores that relationship using a multidisciplinary approach that includes philosophy, law, and neuroscience. The first section explicates the concept of human–robot interaction. The second articulates a normative account of interpersonal trust in service of the third section’s exploration of whether human–robot interactions could approach or achieve interpersonal trust. In answering this question in the affirmative, the fourth section flags some of the potential deleterious consequences of facilitating interpersonal trust in human–robot interactions. The fifth concludes with a call for future scholarship to address the philosophical, empirical, legal, and policy issues related to trust in human–robot interactions.

This book addresses myriad of issues and challenges in the field of port, maritime and hinterland development in Southeast Asia from multidisciplinary perspectives.Instead of focusing on only certain aspects of the maritime discipline, the book presents a range of different viewpoint from business and management, historical development, geography, law, and others.Although the book is made in the form of an edited book, readers will benefit and gain knowledge on many important issues in the field of port, maritime and hinterland development in Southeast Asia. This book will also be beneficial to all parties in this area, including policy and decision makers, government officials, port authorities, port operators or terminal operators, maritime-related service providers such as freight forwarders in port, ship agents, navigation officers, customs brokers, stevedores and other port users, shippers, passengers, and carriers.This book is also catered for those involved in maritime research or students who take maritime subject, or to the public who are interested in maritime issues.The contributors of this book are experts from diverse backgrounds with extensive experience in the fields of port, maritime and hinterland development.This is because we believe that maritime studies are intertwined with many aspects of life from environmental management to disputes at the sea, which will affect the maritime trade industry.Hence, issues in this book are also various.However, the emphasis is on the development of port, maritime and hinterland sector in Southeast Asia.

Health services research is a practically focused discipline drawing on the social and behavioral sciences and concerned with the organization, financing, and delivery of services. Investigators studying HIV services examine how well healthcare and other systems meet needs, eliminate disparities, integrate services, eliminate barriers, and provide care to socially marginal and stigmatized individuals, such as injection drug users and people who are incarcerated. These issues have been important from the earliest days of the HIV epidemic and have taken on increased significance as efficacious treatments have been developed and, more recently, changes in the financing of care have reduced the number of uninsured. This chapter this focuses primarily on research in the United States with a review of recent work on financing, service fragmentation, and difficulties integrating different sectors of care, as well as problems related to the functioning of medicine in a complex, stratified society. Also addressed are certain general features of the Affordable Care Act that are relevant to HIV care and psychiatry.

Providing psychotherapy services to the underserved is a significant problem with far-reaching consequences. This book brings together discussions of multiple groups of underserved persons, some of whom are generally neglected by much of the literature. This book is designed to help mental health professionals who provide psychotherapy to increase their awareness of the key issues related to many different peoples. The contributors focus on many underserved communities within and outside the United States. Chapters are written by experts in their respective fields, offering their thoughts and practical advice. The first four sections of the book focus on systemic factors, discrimination, people who are in transition or living in underserved locations, and people who are often overlooked or are “invisible.” Each of these chapters follows the same format to provide a consistent reading experience. The authors begin by discussing the scope and offer a description of the problem area they are addressing. They then discuss barriers to service delivery, how to create or improve cultural competence, and effective strategies and empirically supported treatments to meet the treatment needs of this population. They conclude by discussing future steps. The fifth section of the book addresses challenges related to ethics and research. Bringing Psychotherapy to the Underserved will be a valuable resource for mental health professionals as they strive to approach underserved communities in socially responsible, culturally sensitive, ethical, and effective ways.

There is significant room for improvement of services addressed to young people experiencing homelessness. Current research and a previous knowledge exchange programme led by the Universities of Dundee and St Andrews has identified a need to incorporate all the individual’s needs and aspirations into this support. The project research team created an opportunity for practitioners in different fields and young people with experience of homelessness to come together and share views, feelings, and practices on how to achieve better collaboration and service delivery. The programme: i) shared research evidence on this topic; ii) collected experiences from young people to identify key elements of service provision they find are essential; iii) brought together practitioners from different sectors, academics, and policy makers to reflect upon the existing governmental and services initiatives to overcome the barriers towards better accessibility and engagement with services and practitioners. One of the outcomes of this work is this comic, which illustrates various perspectives on the barriers to accessing services and engaging with practitioners. The first story in this comic showcases the perspectives of young people sharing their experiences related to homelessness and the support they have received. The second story represents the perceptions of practitioners. In the last part of the comic the young people and the practitioners come together to share their views and reflect on best practice. This comic is part of the training package ‘Do not Give Up on Us: an interdisciplinary public engagement and research programme’ addressed to those working (or desiring to work) with people experiencing homelessness or at risk of becoming homeless. It is designed to pose questions about the experiences of receiving and delivering services, and it is hoped that young people and practitioners will use it to prompt discussion about the multiple challenges we all face in trying to reduce and eventually eliminate youth homelessness.

Why cyberinsurance has not improved cybersecurity and what governments can do to make it a more effective tool for cyber risk management. As cybersecurity incidents—ranging from data breaches and denial-of-service attacks to computer fraud and ransomware—become more common, a cyberinsurance industry has emerged to provide coverage for any resulting liability, business interruption, extortion payments, regulatory fines, or repairs. In this book, Josephine Wolff offers the first comprehensive history of cyberinsurance, from the early “Internet Security Liability” policies in the late 1990s to the expansive coverage offered today. Drawing on legal records, government reports, cyberinsurance policies, and interviews with regulators and insurers, Wolff finds that cyberinsurance has not improved cybersecurity or reduced cyber risks. Wolff examines the development of cyberinsurance, comparing it to other insurance sectors, including car and flood insurance; explores legal disputes between insurers and policyholders about whether cyber-related losses were covered under policies designed for liability, crime, or property and casualty losses; and traces the trend toward standalone cyberinsurance policies and government efforts to regulate and promote the industry. Cyberinsurance, she argues, is ineffective at curbing cybersecurity losses because it normalizes the payment of online ransoms, whereas the goal of cybersecurity is the opposite—to disincentivize such payments to make ransomware less profitable. An industry built on modeling risk has found itself confronted by new technologies before the risks posed by those technologies can be fully understood.

The study is funded by Doha International Family Institute (DIFI), a member of Qatar Foundation, and is a collaboration between the Muslim Resource Centre for Social Support and Integration of London, Ontario; University of Guelph, Ontario; and University of Calgary, Alberta, all located in Canada; and the Doha International Family Institute, Qatar. The study received research ethics approval from the University of Guelph and the University of Calgary. This study aims to assess the impact of pre- and post-migration on marital relationships and family dynamics for Arab refugee families resettled in Canada. The study also examines the role of professional service providers in supporting these Arab refugee families. The unique experiences of Arab families displaced from their countries due to war and political conflict, and the various hardships experienced during their stay in transit countries, impact their family relations and interactions within the nuclear family context and their interconnectedness with their extended families. Furthermore, these families encounter various challenges within their resettlement process that interrupt their integration. Understanding the impact of traumatic experiences within the pre-migration journey as well as the impact of post-migration stressors on recently settled Arab refugee families in Canada provides insight into the shift in spousal and family relationships. Refugee research studies that focus on the impact of pre-migration trauma and displacement, the migration journey, and post-migration settlement on family relationships are scarce. Since the majority of global refugees in recent years come from Arab regions, mainly Syria, as a result of armed conflicts, this study is focused on the unique experiences of Arab refugee families fleeing conflict zones. The Canadian role in recently resettling a large influx of Arab refugees and assisting them to successfully integrate has not been without challenges. Traumatic pre-migration experiences as a result of being subjected to and/or witnessing violence, separation from and loss of family members, and loss of property and social status coupled with experiences of hardships in transit countries have a profound impact on families and their integration. Refugees are subjected to individual and collective traumatic experiences associated with cultural or ethnic disconnection, mental health struggles, and discrimination and racism. These experiences have been shown to impact family interactions. Arab refugee families have different definitions of “family” and “home” from Eurocentric conceptualizations which are grounded in individualistic worldviews. The discrepancy between collectivism and individualism is mainly recognized by collectivist newcomers as challenges in the areas of gender norms, expectations regarding parenting and the physical discipline of children, and diverse aspects of the family’s daily life. For this study, we interviewed 30 adults, all Arab refugees (14 Syrian and 16 Iraqi – 17 males, 13 females) residing in London, Ontario, Canada for a period of time ranging from six months to seven years. The study participants were married couples with and without children. During the semi-structured interviews, the participants were asked to reflect on their family life during pre-migration – in the country of origin before and during the war and in the transit country – and post-migration in Canada. The inter - views were conducted in Arabic, audio-recorded, and transcribed. We also conducted one focus group with seven service providers from diverse sectors in London, Ontario who work with Arab refugee families. The study used the underlying principles of constructivist grounded theory methodology to guide interviewing and a thematic analysis was performed. MAXQDA software was used to facilitate coding and the identification of key themes within the transcribed interviews. We also conducted a thematic analysis of the focus group transcription. The thematic analysis of the individual interviews identified four key themes: • Gender role changes influence spousal relationships; • Traumatic experiences bring suffering and resilience to family well-being; • Levels of marital conflict are higher following post-migration settlement; • Post-migration experiences challenge family values. The outcome of the thematic analysis of the service provider focus group identified three key themes: • The complex needs of newly arrived Arab refugee families; • Gaps in the services available to Arab refugee families; • Key aspects of training for cultural competencies. The key themes from the individual interviews demonstrate: (i) the dramatic sociocul - tural changes associated with migration that particularly emphasize different gender norms; (ii) the impact of trauma and the refugee experience itself on family relation - ships and personal well-being; (iii) the unique and complex aspects of the family journey; and (iv) how valued aspects of cultural and religious values and traditions are linked in complex ways for these Arab refugee families. These outcomes are consist - ent with previous studies. The study finds that women were strongly involved in supporting their spouses in every aspect of family life and tried to maintain their spouses’ tolerance towards stressors. The struggles of husbands to fulfill their roles as the providers and protec - tors throughout the migratory journey were evident. Some parents experienced role shifts that they understood to be due to the unstable conditions in which they were living but these changes were considered to be temporary. Despite the diversity of refugee family experiences, they shared some commonalities in how they experi - enced changes that were frightening for families, as well as some that enhanced safety and stability. These latter changes related to safety were welcomed by these fami - lies. Some of these families reported that they sought professional help, while others dealt with changes by becoming more distant in their marital relationship. The risk of violence increased as the result of trauma, integration stressors, and escalation in marital issues. These outcomes illustrate the importance of taking into consideration the complexity of the integration process in light of post-trauma and post-migration changes and the timespan each family needs to adjust and integrate. Moreover, these families expressed hope for a better future for their children and stated that they were willing to accept change for the sake of their children as well. At the same time, these parents voiced the significance of preserving their cultural and religious values and beliefs. The service providers identified gaps in service provision to refugee families in some key areas. These included the unpreparedness of professionals and insufficiency of the resources available for newcomer families from all levels of government. This was particularly relevant in the context of meeting the needs of the large influx of Syrian refugees who were resettled in Canada within the period of November 2015 to January 2017. Furthermore, language skills and addressing trauma needs were found to require more than one year to address. The service providers identified that a longer time span of government assistance for these families was necessary. In terms of training, the service providers pinpointed the value of learning more about culturally appropriate interventions and receiving professional development to enhance their work with refugee families. In light of these findings, we recommend an increased use of culturally integrative interventions and programs to provide both formal and informal support for families within their communities. Furthermore, future research that examines the impact of culturally-based training, cultural brokers, and various culturally integrative practices will contribute to understanding best practices. These findings with regard to refugee family relationships and experiences are exploratory in their nature and support future research that extends understanding in the area of spousal relationships, inter - generational stressors during adolescence, and parenting/gender role changes.