Books on the topic 'Service recovery'

Wies, Jana. Weiterempfehlungen mit Service-Recovery. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-22063-1.

Gershman, Brickner & Bratton., ed. Resource recovery information service. [Washington, D.C.]: Gershman, Brickner & Bratton, 1985.

Service recovery: Fixing broken customers. Portland, Or: Productivity Press, 1995.

Dunn, Peter. Recovery service for young victims. [S.l.]: [Community Care], 2003.

Spyrakopoulos, S. K. Service recovery. Service failures and recoveries in financial services: The customers' perspective. Manchester: UMIST, 1996.

Clacher, E. J. Service failure and service recovery in U.K. theme parks. Manchester: UMIST, 1997.

Elwell, Hugh. NHS the road to recovery. London: Centre for Policy Studies, 1986.

1947-, Weinstein Jenny, ed. Service user involvement and recovery in mental health. London: Jessica Kingsley Publishers, 2010.

Johnston, Robert. The service quality factors: Satisfaction, dissatisfaction and recovery. [s.l.]: typescript, 1993.

Complaint management excellence: Creating customer loyalty through service recovery. London: Kogan Page, 2012.

National Institute on Drug Abuse. Community and Professional Education Branch and National Institutes of Health (U.S.), eds. Recovery training and self-help: In-service training curriculum. Rockville, MD (5600 Fishers Lane, Rockville 20857): U.S. Dept. of Health and Human Services, Public Health Service, National Institutes of Health ; National Institute on Drug Abuse, Office of Science Policy, Education, and Legislation, Community and Professional Education Branch, 1993.

1964-, McDonald David A., and Pape John, eds. Cost recovery and the crisis of service delivery in South Africa. London: Zed Books, 2002.

A, McDonald David, and Pape John, eds. Cost recovery and the crisis of service delivery in South Africa. London: Zed Books, 2002.

Office, Northern Ireland Audit. Compensation Recovery Unit: Maximising the recovery of social security benefits and health service costs from compensators. Belfast: Stationery Office, 2011.

Newton, Erin. Assault and recovery: A manual for training rape crisis volunteers. Raleigh, N.C: Office of Services to Victims of Sexual Assault, North Carolina Council on the Status of Women, 1985.

Tiong, Tan Ngoh, Rowlands Allison, and Yuen Francis K. O, eds. Asian tsunami and social work practice: Recovery and rebuilding. New York: Haworth Press, 2006.

King, Kathleen M. Ambulance providers: Costs and expected Medicare margins vary greatly. Washington, D.C: United States Government Accountability Office, 2007.

Western Australia. Dept. of Computing & Information Technology., ed. Disaster recovery and contingency planning manual. Perth: The Dept., 1989.

Koc, E., ed. Service failures and recovery in tourism and hospitality: a practical manual. Wallingford: CABI, 2017. http://dx.doi.org/10.1079/9781786390677.0000.

United States. General Accounting Office., ed. National Park Service: Flood recovery efforts at Yosemite National Park, California. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.

Challenges and obstacles wounded and injured service members face during recovery. Washington: U.S. G.P.O., 2008.

Contingency planning and disaster recovery strategies. Charleston, S.C: Computer Technology Research Corp., 1994.

Adedeji, Adebayo. Pay, productivity and public service: Priorities for recovery in sub-Saharan Africa. New York: Unicef, 1995.

Resolving patient complaints: A step-by-step guide to effective service recovery. Gaithersburg, Md: Aspen, 1995.

Snake River Salmon Recovery Team. Snake River Salmon Recovery Team: Final recommendations to National Marine Fisheries Service. [Portland?, Or: The Team?, 1994.

Resolving patient complaints: A step-by-step guide to effective service recovery. 2nd ed. Boston: Jones and Bartlett Publishers, 2003.

Smith, Amy K. A model of customer satisfaction with service encounters involving failure and recovery. Cambridge, Mass: Marketing Science Institute, 1998.

Shrestha, Mahendra Pd. Effect of introducing an 'Afternoon Pay Clinic' on service utilization and cost recovery. New Delhi: Population Council, 2007.

Charnley, Susan. Socioeconomic assessment of Forest Service American Recovery and Reinvestment Act projects: Eight case studies. Portland, OR: U.S. Dept. of Agriculture, Forest Service, Pacific Northwest Research Station, 2011.

J, Jakes Pamela, Schelhas John, and Pacific Northwest Research Station (Portland, Or.), eds. Socioeconomic assessment of Forest Service American Recovery and Reinvestment Act projects: Eight case studies. Portland, OR: U.S. Dept. of Agriculture, Forest Service, Pacific Northwest Research Station, 2011.

Huppert, Daniel D. Economics of Snake River salmon recovery: A report to the National Marine Fisheries Service. Seattle: School of Marine Affairs, College of Ocean and Fishery Sciences, University of Washington, 1995.

Office, National Audit. The Department of Trade and Industry Redundancy Payments Service: Management and recovery of debt. London: The Stationery Office, 1996.

Alcoholics Anonymous. World Service Meeting. Service-- basic to personal recovery and A.A. unity: 15th World Service Meeting, Auckland, New Zealand, October 4-8, 1998 : final report. New York: Alcoholics Anonymous World Services, 1999.

Recovery the native way: A client reader. Charlotte, NC: Information Age Pub. Inc., 2009.

Recovery the Native way: A therapist's manual. Charlotte, N.C: IAP, 2008.

Charnley, Susan. Socioeconomic assessment of Forest Service American Recovery and Reinvestment Act projects: Key findings and lessons learned. Portland, OR: U.S. Dept. of Agriculture, Forest Service, Pacific Northwest Research Station, 2012.

Dwyer, Patrick. How will cost recovery programs affect the service capacities of large agencies by the year 2000? [Sacramento, Calif: Commission on Peace Officer Standards and Training, Command College Class X], 1990.

Toigo, Jon William. Disaster recovery planning: Preparing for the unthinkable. 3rd ed. Upper Saddle River, N.J: Prentice Hall PTR, 2003.

Baker, Edward K. Analysis of Hurricane Andrew economic damage and recovery options for the boating, marina and marine service industries. Gainesville, FL: Florida Sea Grant College Program, University of Florida, 1993.

Toigo, Jon William. Disaster recovery planning: Strategies for protecting critical information. 2nd ed. Upper Saddle River, N.J: Prentice Hall PTR, 2000.

Toigo, Jon William. Disaster recovery planning: For computers and communication resources. New York: John Wiley, 1996.

Davies, Sophie. Mental health recovery heroes past and present: A handbook for mental health care staff, service users and carers. Brighton, UK: Pavilion, 2011.

United States. Congress. House. Committee on Post Office and Civil Service. Authorizing the use of official mail to aid in the location and recovery of missing children: Report (to accompany S. 1195) (including the cost estimate of the Congressional Budget Office). [Washington, D.C.?: U.S. G.P.O., 1985.

Rehkopf, Ed. Service Recovery - Are Your Service Apologies at Risk? Lulu Press, Inc., 2019.

Leiba, Tony, Philip Kemp, Liz Green, Aloyse Raptopoulos, and Humphrey Greaves. Mental Health, Service User Involvement and Recovery. Kingsley Publishers, Jessica, 2009.

Koch, Erdogan, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, and Melissa A. Baker. Service Failures and Recovery in Tourism Hospitality. CABI, 2017.

Redbooks, IBM. A Dba's View of Ims Online Recovery Service. Ibm, 2001.

Clark, Paul Alexander. Making It Right Training Tools: Successful Service Recovery. HCPro, 2006.

Strategic customer management: Enhancing customer retention and service recovery. BusinesscrA F T, 2000.

Blokdyk, Gerardus. Recovery As a Service a Complete Guide - 2020 Edition. Emereo Pty Limited, 2020.