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Books on the topic 'Service quality'

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Author: Grafiati

Published: 4 June 2021

Last updated: 10 March 2023

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1

Quality in Services (QUIS) (2nd 1990 Norwalk, Connecticut). Service quality. Edited by Gummesson Evert 1936- and Scheuing Eberhard E. Bradford: MCB, 1991.

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2

Beaton, M. Professional service: Service quality. Melbourne: Beaton Associates, 1991.

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3

Philip, G. Service quality of industrial information services. (London): British Library Research and Innovation Centre, 1996.

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4

1950-, Chase Rory L., ed. Service excellence: The best of "Managing service quality" [magazine]. Kempston: I.F.S.Pubns, 1992.

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5

Evans, Gerry. Evaluating service quality. Cardiff: S.C.O.V.O, 1991.

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6

Quality customer service. 3rd ed. Menlo Park, Calif: Crisp Publications, 1993.

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7

Martha, Kyrillidou, and Heath Fred M. 1944-, eds. Measuring service quality. Champaign, Ill: University of Illinois, Graduate School of Library and Information Science, 2001.

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8

Øvretveit, John. Managing service quality. Brunel: BIOSS, Brunel University, 1989.

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9

1946-, Davis Vivian Witkind, and National Regulatory Research Institute (Ohio State University), eds. Telecommunications service quality. Columbus, Ohio (1080 Carmack Rd., Columbus 43210): National Regulatory Research Institute, 1996.

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10

1952-, Edvardsson Bo, Scheuing Eberhard E, and Quality in Services (QUIS), (4th : 1994), eds. Improving service quality. Bradford: MCB, 1995.

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11

Paul, Kunst, and Lemmink Jos, eds. Managing service quality. London: Paul Chapman Pub. Ltd., 1995.

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12

Brent (England). Arts & Libraries Department. Quality and service. [England]: Brent Council, 1995.

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13

Board, Canada Treasury. Quality services =: Services de qualité. Ottawa, Ont: Treasury Board of Canada = Conseil du trésor du Canada, 1995.

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14

Team, Service Quality Washington, ed. Service quality Washington: An overview. [Olympia?]: State of Washington, 1991.

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15

DiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.

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16

Kunst, Paul, Jos Lemmink, and Bernd Stauss, eds. Service Quality and Management. Wiesbaden: Deutscher Universitätsverlag, 1999. http://dx.doi.org/10.1007/978-3-322-90981-7.

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17

Lawrie, Alan. Managing quality of service. London: Directory of Social Change, 1995.

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18

S, White Susan, ed. Service quality: Research perspectives. Thousand Oaks, Calif: Sage Publications, 2004.

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19

Northern Health and Social Services Board. Quality of service strategy. [Ballymena]: The Board, 1990.

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20

1939-, Scheuing Eberhard E., Christopher William F, and American Management Association, eds. The Service quality handbook. New York: Amacom, 1993.

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21

Vaughan, Collin. Network quality of service. Hauppauge, N.Y: Nova Science Publishers, 2011.

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22

Taylor, Lynda King. Quality: Total customer service. London: CenturyBusiness, 1993.

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23

Vegesna, Srinivas. IP quality of service. Indianapolis, Ind: Cisco, 2000.

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24

Fuchs, Edward. Quality in customer service. Edited by Juran, J. M. (Joseph M.), 1904-2008. New York: McGraw-Hill, 1999.

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25

Quality: Sustaining customer service. London: Century Business, 1993.

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26

South Carolina. Quality Service Team. Quality Service Team report. [Columbia, S.C: Budget and Control Board, 1994.

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27

Brent (England). Arts & Libraries Department. Quality and service: Quality programme information pack. London: Brent Council, 1994.

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28

Gilmore, Audrey. Service quality management for the charitable service. Coleraine: University of Ulster, 1995.

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29

R, Lewis Barbara, ed. Customer service and service quality: Current issues. Bradford: MCB University Press, 1990.

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30

Clutterbuck, David. Inspired customer service: Strategies for service quality. London: Kogan Page, 1993.

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31

Brough, M. W. Supplementary services in the product service quality continuum. Manchester: UMIST, 1994.

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32

Bridget, Warr, Kelly Des, and Social Care Association, eds. Quality counts: Achieving quality in social care services. London: Whiting & Birch, 1992.

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33

Canada. Treasury Board of Canada Secretariat. Quality services. Ottawa: Treasury Board, 1996.

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34

Bo, Edvardsson. Quality of service: Making it really work. London: McGraw-Hill Book Co., 1994.

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35

1950-, Chase Rory L., ed. Service excellence: The best of "Managing Service Quality". Bedford: IFS, 1993.

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36

Institute of Health Services Management., ed. Management of quality. London: Institute of Health Services Management, 1988.

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37

Cichy, Ronald F. Quality sanitation management. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1994.

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38

Caruana, Albert. Measuring service quality by asking managers, and the service quality-business performance link. Henley-On-Thames: Henley Management College, 1995.

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39

Caruana, Albert. Measuring service quality by asking managers and the service quality - business performance link. Henley-on-Thames: Henley Management College, 1995.

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40

Aitchison, Helen. Customer care, service and quality. London: HCIMA, 1990.

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41

Mohapatra, Sanjay, K. Ganesh, M. Punniyamoorthy, and Rani Susmitha. Service Quality in Indian Hospitals. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-67888-7.

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42

Jeffay, Kevin, Ion Stoica, and Klaus Wehrle, eds. Quality of Service — IWQoS 2003. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/3-540-44884-5.

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43

Wolf, Lars, David Hutchison, and Ralf Steinmetz, eds. Quality of Service — IWQoS 2001. Berlin, Heidelberg: Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/3-540-45512-4.

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44

de Meer, Hermann, and Nina Bhatti, eds. Quality of Service – IWQoS 2005. Berlin, Heidelberg: Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/b137286.

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45

Chatterton, Mike. Using quality of service surveys. London: Home Office Police Research Group, 1997.

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46

Iseminger, David. Windows 2000 quality of service. [Indianapolis, IN?]: Macmillan Technical Pub., 1999.

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47

Doherty, Ciaran. Service quality for GP patients?. [s.l: The Author], 1998.

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48

Barnett, A. Service quality in Higher Education. Manchester: UMIST, 1992.

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49

Teboul, James. "De-industrialize service for quality". Fontainbleau: INSEAD, 1986.

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50

Teboul, James. "De-industrialize service for quality". Fontainbleau: INSEAD, 1986.

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