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1
Colin, Frédéric. "La plainte administrative." Revue de la recherche juridique, no. 2 (January 5, 2021): 1137–53. http://dx.doi.org/10.3917/rjj.190.1137.
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La « plainte » constitue un « angle mort » du droit administratif : elle est incontestablement utilisée, mais n’est pas encore définie. Si on ne peut la rattacher à une incrimination pénale, la plainte administrative entretient pourtant avec elle des points de convergence conceptuelle. Elle peut s’envisager aussi bien à l’encontre d’administrations de gestion, que de la juridiction administrative ou d’autorités administratives indépendantes, ou de personnes privées investies de mission de service public. La plainte est une saisine d’un organe administratif afin de dénoncer un acte ou un comportement d’une personne chargée d’une mission de service public ou sous le contrôle d’une administration publique, et susceptible de faire l’objet d’une sanction disciplinaire de nature administrative.
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Vikaliana, Resista, Maya Puspita Dewi, Munir Saputra, Tulus Santoso, and Sukarni Novitasari. "Chain of Custody Implementation on Public Service Administration in Indonesia: A Framework." SOROT 16, no. 2 (November 5, 2021): 61. http://dx.doi.org/10.31258/sorot.16.2.61-69.
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Proses administrasi dapat dilihat melalui proses umum, sedangkan tindakan administratif dapat dilihat pada tingkat program tertentu. Chain of custody (CoC), dalam konteks hukum, mengacu pada dokumentasi kronologis atau jejak kertas yang mencatat urutan penahanan, kontrol, transfer, analisis, dan disposisi bukti fisik atau elektronik. Dalam proses layanan, CoC berfungsi untuk melacak dokumen layanan atau jejak dokumen sesuai dengan prosedur yang ditentukan. Dalam pelayanan publik, kegiatan administrasi dilakukan untuk mengendalikan upaya instansi pemerintah agar tujuannya tercapai. Makalah ini bertujuan untuk mengkaji penerapan CoC dalam penyelenggaraan pelayanan publik di Indonesia. Berdasarkan pendekatan kuasi-kualitatif yang dilakukan, diperoleh kesimpulan bahwa penerapan CoC dalam penyelenggaraan pelayanan publik dapat memberikan kerangka kerja yang berguna untuk memahami dan meningkatkan upaya pengurangan masalah administrasi dalam pelayanan publik.Administrative processes can be seen through a general process, while administrative action can be examined at a certain program level. Chain of custody (CoC), in the context of law, refers to chronological documentation or paper traces that record the sequence of detention, control, transfer, analysis, and disposition of physical or electronic evidence. In the service process, the CoC serves to track service documents or document traces according to the procedures specified. In public services, administrative activities are carried out to control the efforts of government agencies so that their objectives are achieved. This paper aims to examine the application of CoC to the administration of public services in Indonesia. Based on the quasi-qualitative approach taken, it was produced that the application of CoC to the administration of public services can provide a useful framework for understanding and improving efforts to reduce administrative problems in public services.
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Purnomo, Andri, Sutopo Patria Jati, and Ayun Sriatmi. "Kendala Kesiapan Administratif dalam Proses Menuju Puskesmas BLUD di Kabupaten Kepulauan Anambas." MEDIA KESEHATAN MASYARAKAT INDONESIA 19, no. 5 (September 4, 2020): 368–74. http://dx.doi.org/10.14710/mkmi.19.5.368-374.
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Latar Belakang: Puskesmas BLUD memberikan poin lebih dalam hal keleluasaan mengelola keuangan. Proses pengajuan BLUD Puskesmas selama ini masih terkendala dengan kelengkapan persyaratan yang dianggap belum memenuhi ketentuan. Dari tiga persyaratan hanya persyaratan administratif yang belum dipenuhi. Penelitian ini bertujuan menganalisis kendala kesiapan dalam pemenuhan persyaratan administratif menuju Puskesmas BLUD.Metode: Merupakan penelitian deskriptif dengan pendekatan kualitatif. Lokasi penelitian di Puskesmas Palmatak dan Puskesmas Tarempa dengan alasan kedua puskesmas mempunyai cakupan layanan terbanyak, jumlah kunjungan terbanyak dan sebagai Puskesmas penerima kapitasi terbesar. Subjek penelitian Kepala Puskesmas dan Kepala TU sebagai informan utama dengan informan triangulasi Kepala Dinkes PPKB dan Kabid Pelayanan Kesehatan. Pengumpulan data dengan wawancara mendalam dan telaah dokumen. Data yang terkumpul dianalisis dengan metode analisis isi.Hasil: Puskesmas di Kabupaten Kepulauan Anambas terkendala dengan kemampuan melengkapi persyaratan administratif sehingga dokumen tidak bisa dikumpulkan dalam waktu yang cepat dan lengkap. Dari 6 dokumen yang harus dikumpulkan, Puskesmas Palmatak mengumpulkan 4 dokumen dan Puskesmas Tarempa 2 dokumen. Dokumen yang tidak dikumpulkan oleh kedua Puskesmas adalah dokumen surat pernyataan kesanggupan meningkatkan kinerja dan dokumen laporan audit terakhir. Sementara untuk dokumen pola tata kelola, rencana strategi bisnis dan laporan keuangan pokok masih belum lengkap, sedangkan dokumen standar pelayanan minimal sudah dipenuhi. Kendala Puskesmas dalam melengkapi persyaratan administratif karena kurangnya motivasi dan lemahnya komunikasi internal Puskesmas. Selain itu pemahaman yang tidak benar tentang peran petugas apalagi dilatarbelakangi karakteristik pendidikan yang berbeda.Simpulan: Puskesmas belum siap menjadi BLUD. Perlu koordinasi intensif antara Puskesmas dan Dinkes PPKB melalui konsultasi secara rutin dan terjadwal.Kata Kunci: Kendala; persyaratan administratif; Badan Layanan Umum DaerahABSTRACTTitle: The constraints of Administrative Readiness in the process to the Regional General Service Agency of Public Health Center in Anambas Islands RegencyBackground: The financial managing in the Regional General Service Agency of public health center were more flexibility. The submission process of the Regional General Service Agency of public health center stilll constrained by incompleteness of requirements of the provisions. There was only administrative requirement from three requirnents that have not been fullfill. This research aims to analyze the constraints of readiness in fulfilling the administrative requirements towards the Regional General Service Agency of public health center.Method: It is a descriptive research with a qualitative approach. The location of this research in Palmatak Public health center and Tarempa Public health center which has the most service coverage, the largest number of visits and as the largest capitation of recipient's Public health center. The main informant of this research were head of Public health center and head of administration. The triangulation informants of this research were the head of Health Office in Population Control and Family Planning and the head of Health Service. The data collected by in-depth interviews and document study. This Collected data is analyzed by methods content analysis.Result: The Public health center in the Anambas Islands District was constrained by the ability to completed the administrative requirements. It caused the documents could not be collected timely and completly. From the 6 documents must be gathered, Palmatak Public health center just collected 4 documents and Tarempa Public health center just collected 2 documents. The documents did not collected by both public health centres were the ability to improve the performance document and the latest audit report document. Mainwhile, the governance documents, the business strategy plan and the underlying financial statements were still incomplete but the standard minimal service document was fullfill. The Problem of Public health center in completing the administrative requirement caused by the weak of motivation and internal communication in public health center. Besides, the incorrect understanding of employee role because of different educational characteristics. Conclusion: The Public health center is not ready to become a regional General Service Agency. It needs intensive coordination between the Public health center and the Health Department of Population and Family Planning through regular and scheduled consultation.Keywords: Constraints; administrative requirements; regional public service agency
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Bazarah, Jamil. "Implementasi Good Governance Dalam Pelayanan Publik (Kajian Literasi Permasalahan Pelayanan Publik di Indonesia)." PREDIKSI : Jurnal Administrasi dan Kebijakan 22, no. 1 (April 8, 2023): 35. http://dx.doi.org/10.31293/pd.v22i1.6861.
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Public service is a process of helping others in certain ways that require sensitivity and interpersonal relationships to create satisfaction and success. Every service produces products, both in the form of goods and services (Depdagri, 2004). Meanwhile, the main reference in the implementation of public services (Law Number 25 of 2009 concerning Public Services), it is explained that public services are activities or series of activities in order to fulfill service needs in accordance with laws and regulations for every citizen and resident of goods, services, and/or administrative services provided by public service providers. The poor public services in Indonesia are no secret. Among the State apparatus it still seems to complicate services, so it appears that if it can be complicated why it should be made easier; if it can be slowed down why should it be accelerated; State affairs cannot be finished by us alone, and so on. Such mindsets and attitude patterns are certainly not in line. Public service is a basic function of government, because government has historically existed and existed to meet the interests and needs of the community or its members. The implementation of public services is a state effort to meet the basic needs and civil rights of every citizen for goods, services, and administrative services provided by public service providers.Pelayanan publik adalah suatu proses bantuan kepada orang lain dengan cara-cara tertentu yang memerlukan kepekaan dan hubungan interpersonal tercipta kepuasan dan keberhasilan. Setiap pelayanan menghasilkan produk, baik berupa barang dan jasa (Depdagri, 2004). Sedangkan yang menjadi rujukan utama dalam penyelenggaraan pelayanan publik (Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik), dijelaskan bahwa pelayanan publik adalah kegiatan atau rangkaian kegiatan dalam rangka pemenuhan kebutuhan pelayanan sesuai dengan peraturan perundang-undangan bagi setiap warga negara dan penduduk atas barang, jasa, dan/atau pelayanan administratif yang disediakan oleh penyelenggara pelayanan publik. Buruknya pelayanan publik di Indonesia sudah bukan rahasia lagi. Di kalangan aparatur Negara masih terkesan mempersulit pelayanan, sehingga muncul istlah kalau bisa dipersulit mengapa harus dipermudah; jika bisa diperlambat mengapa harus dipercepat; urusan negara tidak bisa selesai oleh kita sendirian, dan sebagainya. Pola pikir dan pola sikap seperti itu tentu tidak sejalan. Pelayanan publik merupakan fungsi dasar dari pemerinth, karena pemerintah secara historis ada dan diadakan untuk memenuhi kepentingan dan kebutuhan masyarakat atau anggotanya. Penyelenggaraan pelayanan publik merupakan upaya negara untuk memenuhi kebutuhan dasar dan hak-hak sipil setiap warga negara atas barang, jasa, dan pelayanan administrasi yang disediakan oleh penyelenggara pelayanan publik.
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Garcerie, Sandrine. "Service public et droit communautaire. Une nouvelle "crise" de la notion de service public en droit administratif français ?" Sociétés contemporaines 32, no. 1 (1998): 37–57. http://dx.doi.org/10.3406/socco.1998.1762.
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Garcerie, Sandrine. "Service public et droit communautaire. Une nouvelle "crise" de la notion de service public en droit administratif français ?" Sociétés contemporaines 32, no. 4 (November 1, 1998): 37–57. http://dx.doi.org/10.3917/soco.p1998.32n1.0037.
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Résumé RÉSUMÉ: C’est un service public sacralisé, banalisé, mais également «en crise» qui s’offre aujourd’hui au regard du juriste. Un constat est fait: si le service public traverse une période difficile, la construction européenne y est pour beaucoup. Le droit communautaire, par la logique qu’il met en oeuvre, la réglementation qu’il développe et les nouvelles notions qu’il formule, remet en cause ce que tout le monde nomme la «conception française du service public». Mais qu’en est-il exactement en droit? Le droit communautaire sonne-t-il le glas de la notion de service public dont les juristes seraient les artisans? Cette question mérite une réponse nuancée. Si l’analyse juridique confirme la réalité des incidences et relève les incertitudes, la construction ne semble pas pour autant menacée. La mesure de l’impact invite à relativiser l’idée d’une nouvelle crise de cette notion de service public en droit administratif. Entre continuité et revalorisation, l’actuel mouvement, sous l’impulsion du droit communautaire, invite le juriste à recentrer le discours.
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Linda, Marlindawaty. "KUALITAS PELAYANAN ADMINISTRATIF PUBLIK DI KELURAHAN SEPINGGAN RAYA KOTA BALIKPAPAN." Jurnal GeoEkonomi 11, no. 2 (September 29, 2020): 229–40. http://dx.doi.org/10.36277/geoekonomi.v11i2.124.
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The goal to be achieved through this research is to find out and analyze how far the impact of the transfer of some tasks from Kelurahan Sepinggan Raya to The Department of Population and Civil Registration (DISDUKCAPIL) on the quality of services provided which results in satisfaction or not community members of the services provided by The Kelurahan Sepinggan Raya. The type of this research is quantitative descriptive with the method of data analysis techniques frequency table and Likert scale 4 points. Data collection was carried out through the distribution of questionnaires to 97 respondents. The results showed that in general the quality of public administrative services in Kelurahan Sepinggan Raya Balikpapan using the theory proposed by Payne regarding human resources, service processes and facilities and infrastructure was better but not yet optimal.
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Zulfadli, Andi, Basman Basman, and Muhammad Wahyuddin. "SURVEY INDEKS KEPUASAN MASYARAKAT (IKM) TERHADAP LAYANAN DI KABUPATEN KONAWE SELATAN PROVINSI SULAWESI TENGGARA." Jurnal Tapis: Jurnal Teropong Aspirasi Politik Islam 15, no. 2 (March 3, 2020): 228–39. http://dx.doi.org/10.24042/tps.v15i2.5108.
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ABSTRACTService quality has become an important issue in the provision of public services in Indonesia. Public service is not only about an administrative issue but the higher than that, namely the fulfillment of the public wish. This study aims to measure community satisfaction based on their perceptions of the performance indicators of the South Konawe district government. This research uses a quantitative method with a scoring system using Likert scale measurement as a survey of community satisfaction conducted in April-May 2019. The results of the study indicate that the quality value of the community satisfaction index that obtains a value of B or a 'good' performance category is public service agency in the PM-PTSP Department, Financial Revenue Service and Assets Service, Population and Civil Registry Office, BLUD RS South Konawe, Tinanggea sub-district, Andoolo main village because it is at an interval value of 3.064-3,532. Meanwhile those who obtain the quality score of the community satisfaction index with a value of c or 'not good' are Public Services in Ranomeeto Health Center and Laeya Health Center with an interval value between 2.60-3.064, which is in the part of service time that is far from maximum. Renewal of facilities and infrastructure are needed to support efficiently and timely services.Keywords: Quality, Public Services, Community Satisfaction ABSTRAKKualitas pelayanan telah menjadi salah satu isu penting dalam penyediaan layanan publik di Indonesia. Pelayanan publik bukan hanya merupakan persoalan administratif tetapi lebih tinggi dari itu yaitu pemenuhan keinginan dari publik. Penelitian ini bertujuan untuk mengukur kepuasan masyarakat berdasarkan persepsi mereka terhadap indikator kinerja Pemerintah Kabupaten Konawe Selatan. Penelitian ini menggunakan metode kuantitatif dengan sistem penskoran menggunakan pengukuran skala likert sebagai survei kepuasan masyarakat yang dilaksanakan pada bulan April-Mei 2019. Hasil penelitian menunjukkan bahwa nilai mutu indeks kepuasan masyarakat yang memperoleh nilai B atau kategori kinerja ‘Baik’ adalah instansi pelayanan publik di Dinas PM-PTSP, Dinas Pendapatan Keuangan dan Aset Daerah, Dinas Kependudukan dan Catatan Sipil, BLUD RS Konawe Selatan, Kecamatan Tinanggea, dan Desa Andoolo Utama karena berada pada nilai interval 3,064-3,532. Sedangkan yang memperoleh nilai mutu indeks kepuasan masyarakat dengan nilai C atau ‘Kurang Baik’ adalah pelayanan publik di Puskesmas Ranomeeto dan Puskesmas Laeya dengan nilai interval antara 2,60-3,064, yaitu pada unsur waktu pelayanan yang kurang maksimal. Perlunya pembaharuan sarana dan prasarana untuk menunjang pelayanan yang efisien dan tepat waktu. Kata Kunci: Kualitas, Pelayanan Publik, Kepuasan Masyarakat
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Sekarningrum, Tiara Dewi, Sonia S. N, and Rizki Aulia Adinda. "Implementasi Pelayanan Administrasi Kependudukan dan Catatan Sipil di Desa Bumiaji Kota Batu." JISIP : Jurnal Ilmu Sosial dan Ilmu Politik 10, no. 3 (December 1, 2021): 185–92. http://dx.doi.org/10.33366/jisip.v10i3.2308.
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IT-based population admnistration service program is one of the programs that utilize technology created by the Department of Civil Registration and Civil Records of Batu City. Administrative services provided by the service unit in the form of recording, decision making, documentation and other activities that produce the final product in the form of documents. The public as users of public services certainly have hopes to get good public services from the government. In accordance with the Decree of the Minister of Empowerment of State Apparatus No. 63 of 2004 concerning General Guidelines for the Preparation of Public Satisfaction Index of Government Agency Service Units. The method used in this study is qualitative research with descriptive-analytical research type. The results showed that electronic-based public services in the population and civil service in the village of Bumi Aji have been running well can be seen from several aspects, namely the competence of officers, service costs, turnaround times, infrastructure facilities, procedures, and service products. From the results of the study showed that. (1) Supporting factors are the existence of good infrastructure (equipment of technology and information systems). (2) the factor of inhibition of service completion time that has not been effective due to frequent disruptions on the server network. In addition to the time problem, there are still many bumiaji villagers who do not know how to access the service properly and properly due to lack of socialization.Keywords Civil Registration; Public Service; ICT BasedProgram pelayanan admnistrasi kependudukan berbasis IT adalah salah satu program yang memanfaatkan tekonologi yang dibuat oleh Dinas Kependukan dan Catatan Sipil Kota Batu. Pelayanan administratif yang diberikan oleh unit pelayanan berupa pencatatan, pengambilan keputusan, dokumentasi dan kegiatan lainnya yang menghasilkan produk akhir berupa dokumen. Masyarakat sebagai pengguna layanan publik pasti memiliki harapan untuk mendapatkan pelayanan publik yang baik dari pemerintah. Sesuai dengan Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 tahun 2004 Tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat Unit Pelayanan Instansi Pemerintah. Metode yang digunakan dalam penelitian ini adalah penelitian kualitatif dengan jenis penelitian deskriptif-analitis. Hasil penelitian menunjukan pelayanan publik berbasis elektronik di dinas kependudukan dan pencacatan sipil di desa bumi aji sudah berjalan dengan baik dapat dilihat dari beberapa aspek yaitu kompentensi petugas, biaya pelayanan, waktu penyelesaian, sarana prasarana, prosedur, dan produk pelayanan. Dari hasil penelitian menunjukan bahwa. (1) Faktor pendukung yaitu adanya sarana prasarana yang baik (perlengkapan sistem teknologi dan informasi). (2) faktor penghambat waktu penyelesaian pelayanan yang belum efektif karena sering terjadinya gangguan pada jaringan server. Selain masalah waktu, masih banyak juga warga Desa Bumiaji yang tidak mengetahui bagaimana cara mengakses pelayanan dengan baik dan benar dikarenakan minimnya sosialisasi.Keywords: Pencatatan Sipil; Pelayanan Publik; Berbasis TIK
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LEE, Kwangyoun. "Study on the legal concept of public enterprises." Korean Administrative Law Association 25 (September 30, 2023): 65–87. http://dx.doi.org/10.59826/kdps.2023.25.65.
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In the 2021 research service report “Estimation of the GDP share of public institutions” issued by the National Assembly Budget Office, there are many differences in the definition of public institutions and the availability of basic statistical data, so the “definition of public institutions” hinders the creation of statistical data. indicating that it is happening. If the creation of statistics, which is extremely important in modern society, is hindered by legal definition, it can be said that the responsibility of legal scholars has played a significant role. Although the legal concept of public enterprise has improved a lot in recent years, the influence of the anachronistic Otto Mayer’s concept is still ubiquitous. In the European Union, where most of the civil law countries are located, the Commission noted in 1980, precisely this criterion, qualifying as public any undertaking over which the public authorities may exercise directly or indirectly a dominant influence on the property, the financial participation or the rules they impose. Otto Mayer used the word “établissement public” interchangeably with the word public enterprise(“entreprise publique”), referring to a public enterprise as “the sum total of material or human means for the purpose of continuously serving a specified public interest in the hands of a public administration.”
In France, it was the Blanco decision in 1873 that public service was declared as criterion to the “Droit Administratif” in the administrative litigation, and public service was divided into administrative public service and commercial and industrial public service. Since it was the 1921, West African Commercial Society decision, the commercial and industrial public service activities was excluded from the subject of administrative action and became the subject of civil suit. Otto Mayer understood public service as public service, which is the public administration activity that is subject to administrative suit in its entirety, that is, the public enterprise he expressed.(“entreprise publique”). Until World War I, public corporations as corporations that we understand today had been laissez-faire based on the concept of “the night watch state (Etat gendarme),” and due to the general mobilization nature of World War I, the state did not intervene extensively in the economy. At the beginning, due to the nationalization of private companies to wage war, public corporations began to become popular, and after the end of World War I, the West African commercial society judgment in 1921 made the activities of public corporations the subject of civil law suits. So, today’s organic concept of a public enterprise and Otto Mayer's concept of an operative nature must be disconnected. The word “public enterprise patent” used by Otto Meyer also refers to today's public service patents of an administrative nature, such as patents on eminent domain, which is a completely different concept from today's public corporations consisting of commercial and industrial corporations and joint stock companies under commercial law. Therefore, it should no longer be used.
The Act on the Operation of Public Institutions is not an Basic Law. It is a plan to classify public corporations and quasi-governmental organizations based on the proportion of their own revenues out of total revenues, rather than classifying public corporations and quasi-governmental organizations based on their respective legal characteristics. As a convenient idea only for financial control by the Ministry of Finance, it is necessary to seek a control method corresponding to the classification according to the legal nature. The Local Public Enterprise Act confuses public corporations in the functional and organizational senses from their definition. Administrative law evolves in line with political and socioeconomic changes.
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Zulkenedi, Zulkenedi, Aldri Frinaldi, and Lince Magriasti. "Desentralisasi Administratif Untuk Mewujudkan Pelayanan Publik dan Tata Kelola Pemerintahan yang Baik." Syntax Literate ; Jurnal Ilmiah Indonesia 8, no. 6 (June 21, 2023): 4326–33. http://dx.doi.org/10.36418/syntax-literate.v8i6.12595.
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Desentralisasi merupakan elemen penting dalam meningkatkan kemampuan pemerintah daerah untuk memberikan pelayanan publik yang lebih efektif dan responsif kepada publik. Karena pelayanan publik merupakan salah satu variabel yang menjadi ukuran keberhasilan pelaksanaan otonomi daerah. Secara umum, desentralisasi dibedakan atas tiga bentuk yaitu: desentralisasi Politik, Desentralisasi Administrasi dan Desentralisasi Fiskal. Good Governance adalah bagian dari pembahasan tentang administrasi publik. Administrasi publik saat ini bergeser dari model admonistrasi publik tradisional dan New Public Management (NPM) menuju ke model Citizen Centered Governance atau bisa disebut sebagai the New Public Service. Penelitian ini dibuat dengan menggunakan metode penelitian literatur review yang mana memberikan output terhadap data yang ada, serta penjabaran dari suatu penemuan sehingga dapat dijadikan suatu contoh untuk kajian penelitian dalam menyusun atau membuat pembahasan yang jelas dari isi masalah yang akan diteliti. Bersamaan dengan semakin besarnya fungsi desentralisasi tersebut kewenangan pengelolaan keuangan pun makin besar. Disinilah kemudian pemerinta daerah memiliki kewenangan untuk dapat mengumpulkan Pnedapatan Asli daerah (PAD
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Sihombing, Alfies, Yeni Nuraeni, and Wiwin Triyunarti. "BANGUNAN GEDUNG RUMAH SAKIT DI KABUPATEN CIANJUR DI LIHAT DARI UNDANG-UNDANG NO 44 TAHUN 2009 TENTANG RUMAH SAKIT DAN UNDANG-UNDANG NO 28 TAHUN 2002 TENTANG BANGUNANGEDUNG." Pakuan Justice Journal of Law (PAJOUL) 3, no. 1 (August 4, 2022): 15–23. http://dx.doi.org/10.33751/pajoul.v3i1.5831.
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ABSTRAK Rumah Sakit merupakan sarana publik dibidang kesehatan yang sangat dibutuhkan masyarakat. Sebagai sarana publik dibidang kesehatan, maka diperlukan sumber daya manusia, alat kesehatan bahkan sarana yang menunjang dalam pelayanan kesehatan tersebut. Sebagai sarana publik maka Rumah Sakit pun harus mempunyai gedung yang kemanfaatan disesuaikan dengan fungsinya. Bangunan gedung Rumah Sakit harus memenuhi persayaratan administratif dan persayaratan tehnis. Persyaratan administratif akan terbit ketika persyaratan tehnis dipenuhi. Salah satunya adalah sertifikat laik fungsi. Berdasarkan peraturan gedung bisa dimanfaatkan sesuai fungsi apabila SLF sudah terbit. SLF ini adalah keandalan bangunan gedung yang menjadi syarat secara tehnis. Kegagalan bangunan gedung disesuaikan dengan permasalahan yang ditemukan dilapangan, dengan begitu sanksi dapat diturunkan sesuai dengan permasalahan yang muncul. Kata kunci, Rumah Sakit, bangunan Gedung, Sertifikat Laik Fungsi ABSTRACT The hospital is a public facility in the health sector that is needed by the community. As a public facility in the health sector, human resources, medical equipment, and even facilities that support the health service are needed. As a public facility, the hospital must also have a building whose benefits are adjusted to its function. Hospital buildings must meet administrative and technical requirements. Administrative requirements will be issued when the technical requirements are met. One of them is a function-worthy certificate. Based on building regulations, it can be used according to its function when the SLF has been issued. This SLF is the reliability of the building which is a technical requirement. The failure of the building is adjusted to the problems found in the field, so sanctions can be lowered according to the problems that arise. Keywords, Hospital, Building, Function-worthy Certificate
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Hansen, Ole. "Public Law by Contract: The Reluctant Creation of Private Markets for Welfare Service." European Review of Private Law 25, Issue 3 (June 1, 2017): 619–49. http://dx.doi.org/10.54648/erpl2017039.
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Abstract: This article conducts an analysis into long-term contractual practices for the outsourcing of social services. Until recently social services in Scandinavia have been provided by public entities on an administrative basis. With the primary aim to increase efficiency and reduce public budgets these tasks are however today to a large extent undertaken by private companies on the basis of long-term contracts entered into with local governments (municipalities). This Nordic model for privatization of public welfare is not unconditionally successful. Municipalities seem to hesitate in giving effect to the rising private market for welfare services. They insist on an almost complete control with the performances of the private service providers in the full length of the contracting period. In the legal literature it has been suggested that there are public law limits to privatization. The analysis of contractual strategies and practices for contracting out public welfare in this article shows that there are limits in private law for the ‘publicization’ of contracts and markets as well. Résumé: Cet article analyse les pratiques contractuelles à long terme de la soustraitance de services sociaux. Jusqu’à récemment, les services sociaux en Scandinavie étaient fournis sur un plan administratif par des entités publiques. Or, dans le but principal d’accroître l’efficacité et de réduire les dépenses publiques, ces tâches sont actuellement exercées pour une large part par des entreprises privées sur base de contrats à long terme conclus avec des pouvoirs locaux (municipalités). Ce modèle nordique de privatisation de l’aide sociale ne connaît pas un succès inconditionnel. Les municipalités semblent réticentes face à l’application aux services sociaux de règles du marché privé grandissant. Elles insistent sur un contrôle presque complet des activités des fournisseurs privés de services durant toute la durée de la période contractuelle. On a suggéré dans la doctrine juridique qu’il y a des limites de droit public à la privatisation. L’analyse de stratégies et pratiques contractuelles de transfert des services d’aide sociale révèle dans cet article qu’il y a aussi des limites de droit privé à la ‘publicisation’ de contrats et marchés.
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Joniarta, I. Wayan, I. G. A. AG Dewi Sucitawathi P, Inácio Soares, and Wayan Suderana. "STUDI IMPLEMENTASI KEBIJAKAN DESENTRALISASI ADMINISTRATIF DI MUNICIPIO DILI TIMOR-LESTE." Politika: Jurnal Ilmu Politik 10, no. 1 (April 30, 2019): 40. http://dx.doi.org/10.14710/politika.10.1.2019.40-56.
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This research aims to empirically elaborate the implementation of administrative decentralization in Municipio Dili Timor-Leste. This research scrutinizes human resource, financial resource, facilities and implementing structure in bureaucracy to identify implementation effectiveness. This research applies qualitative methods using interviews as methods for collecting data, observation and document reviews. This research found that the implementation of administrative decentralization has not yet been effective. There is a need for capacity building to improve government officers' capability to better off the quality of public service.
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Fuadi, Hasfar, Ilyas Ismail, and Muhammad Saleh. "Pertanggungjawaban Administratif Juru Parkir di Tepi Jalan Umum Dalam Pemungutan Retribusi." Media Iuris 4, no. 3 (October 27, 2021): 419. http://dx.doi.org/10.20473/mi.v4i3.26806.
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AbstractThis paper uses a juridical empirical research method. Juridical research is using a statutory approach, namely Qanun/Perda (das sollen), while empirical research uses a field approach (das sein) by conducting direct interviews with parking attendants and parking retribution users. This study aims to understand and determine the responsibility of parking attendants on the edge of public roads in collecting retribution and applying sanctions to irresponsible parking attendants on the edge of public roads. The results of the study show that the parking attendant is required to use the official clothes/vest provided by the Banda Aceh City Transportation Service, the parking attendant at the time of collecting the parking fee is required to submit a coupon to the user of the retribution service as proof of the parking levy collection and the parking attendant is obliged to submit the levy result to the Banda City Government Aceh through the Quotation Officer assigned in accordance with the provisions that have been set, but if the parking attendant does not carry out his obligations, he will be given a sanction in the form of cancellation of the Management Agreement for the Collection of Parking Retribution. By submitting the coupon as proof of payment of the parking fee, the user of the levy service will count the number of vehicles entering and leaving. Keywords: Accountability; Retribution; Parking.AbstrakTulisan ini menggunakan metode penelitian yang bersifat yuridis empiris. Penelitian yuridis adalah menggunakan pendekatan peraturan perundang-undangan yaitu Qanun/Perda (das sollen), sedangkan penelitian empiris menggunakan pendekatan lapangan (das sein) dengan melakukan wawancara langsung terhadap Juru Parkir dan pengguna retribusi parkir. Penelitian ini bertujuan untuk memahami dan mengetahui pertanggungjawaban Juru Parkir di tepi jalan umum dalam pemungutan retribusi dan penerapan sanksi terhadap Juru Parkir di tepi jalan umum yang tidak bertanggung jawab. Hasil penelitian bahwa Juru Parkir wajib menggunakan pakaian/rompi resmi yang diberikan oleh Dinas Perhubungan Kota Banda Aceh, Juru Parkir pada saat memungut retribusi parkir wajib menyerahkan kupon kepada pengguna jasa retribusi sebagai bukti pungutan retribusi parkir dan Juru Parkir wajib menyerahkan hasil retribusi kepada Pemerintah Kota Banda Aceh melalui Juru Kutip yang ditugaskan sesuai dengan ketentuan yang telah ditetapkan, namum apabila Juru Parkir tidak melaksanakan kewajibannya maka akan diberikan sanksi berupa pembatalan Surat Perjanjian Tata Kelola Pemungutan Retribusi Parkir. Dengan diserahkannya kupon sebagai tanda bukti pembayaran retribusi parkir maka pengguna jasa retribusi akan terhitung jumlah kendaraan yang masuk dan keluar.Kata Kunci: Pertanggungjawaban; Retribusi; Parkir.
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Tachlian, Edwin. "L’efficacité de la catégorisation des contrats de la commande publique." Civilizar 9, no. 17 (December 23, 2009): 45. http://dx.doi.org/10.22518/16578953.702.
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Les contrats de la commande publique Français au sens large, dont le marché public – de travaux, de fournitures ou de services - la délégation de service public, le contrat de partenariat et même le bail emphytéotique administratif, sont proches en tant que contrats de «faire-faire». Mais, ces contrats sont catégorisés et spécialisés, la France ne connaissant en effet pas de régime unique et générique pour ses contrats de l’administration. Or cette catégorisation est rigide et complexe. Il est ainsi en France extrêmement difficile de créer de nouvelles formes contractuelles, et ce dû au fait que chaque contrat doit entrer dans une catégorie préexistante et prédéfinie. Si ce stricte (à supp) encadrement des contrats de la commande publique semble dicté par une volonté de sécuriser les relations entre l’administration et ses cocontractants, on peut néanmoins se demander si ce principe de catégorisation n’engendre pas un coût supplémentaire pour les cocontractants.
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Nurhasanah Bakri, Aprilia, and Latip. "ANALISIS PELAYANAN PUBLIK DALAM PEMBUATAN KARTU PENCARI KERJA (AK-1) PADA DINAS TENAGA KERJA DAN TRANSMIGRASI KOTA DUMAI." Jurnal Administrasi Publik dan Bisnis 3, no. 2 (September 13, 2021): 21–30. http://dx.doi.org/10.36917/japabis.v3i2.46.
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The Dumai City Manpower and Transmigration Office is one of the government agencies that provides public services. Based on the observations made by the author, the symptoms of the problem are still found, namely there is still finding that service delivery is not in accordance with the stipulated time and there is still a lack of guarantee for the certainty of the completion time of the service that has been determined. The theory used according to Fitzsimmons and Fitzsimmons in Sinambela (2017:7), that there are five indicators of public services, as follows: (a) Reliability, (b) Tangibels, (c) Responsiveness, (d) Assurance and (e) Empathy. The population in this study were all employees in the Field of Training and Manpower Placement of the Department of Manpower and Transmigration as well as the community as many as 89 people. Sampling technique for employees using purposive sampling technique and the community using incidental sampling technique. The types of data in this study are primary data and secondary data. Data collection techniques by observation, questionnaires and interviews, while data analysis using descriptive statistics with rating scale measurements. The results of the research on Analysis of Public Services in Making Job Seeker Cards (AK-1) at the Dumai City Manpower and Transmigration Service can be categorized as quite good. This fact can be seen from 89 respondents obtained a score of 2,565 (64.04%) with a score range of 1,336-2,670. The supporting factors for Public Service in Making Job Seeker Cards (AK-1) at the Dumai City Manpower and Transmigration Office are: The ability of employees to communicate in providing services and There is a guarantee of the legality of the results of service products administratively While the inhibiting factors are: Still lack of employees who provide services according to the time set and there is still a lack of employees in providing services quickly.
ABSTRAK
Dinas Tenaga Kerja dan Transmigrasi Kota Dumai merupakan salah satu instansi pemerintah yang menyelenggarakan pelayanan publik. Berdasarkan observasi yang penulis lakukan, masih ditemukan gejala-gejala masalah, yaitu Masih ditemukannya pemberian pelayanan tidak sesuai dengan waktu yang ditetapkan dan Masih kurang terlaksananya jaminan kepastian waktu penyelesaian pelayanan yang telah ditetapan. Teori yang digunakan menurut Fitzsimmons dan Fitzsimmons dalam Sinambela (2017:7), bahwa terdapat lima indikator pelayanan publik, sebagai berikut: (a) Reliability, (b) Tangibels, (c) Responsiveness, (d) Assurance dan (e) Empathy. Populasi dalam penelitian ini adalah seluruh pegawai yang ada di Bidang Pelatihan dan Penempatan Tenaga Kerja Dinas Tenaga Kerja dan Transmigrasi serta masyarakat sebanyak 89 orang. Teknik pengambilan Sampel untuk pegawai menggunakan teknik Purposive sampling dan masyarakat menggunakan teknik insidental sampling. Jenis Data dalam penelitian ini adalah data primer dan data skunder. Teknik pengumpulan data dengan observasi, kuesioner dan wawancara, sedangkan analisis data menggunakan statistik deskriptif dengan pengukuran rating scale.Hasil penelitian Analisis Pelayanan Publik Dalam Pembuatan Kartu Pencari Kerja (AK-1) pada Dinas Tenaga Kerja dan Transmigrasi Kota Dumai dapat dikategorikan Cukup baik. Kenyataan ini terlihat dari 89 responden diperoleh skor 2.565 (64,04%) dengan rentang skor 1.336-2.670. Adapun faktor pendukung Pelayanan Publik Dalam Pembuatan Kartu Pencari Kerja (AK-1) pada Dinas Tenaga Kerja dan Transmigrasi Kota Dumai adalah: Terdapatnya kemampuan pegawai pada saat berkomunikasi dalam memberikan pelayanan dan Terdapatnya jaminan legalitas hasil produk pelayanan secara administratif Sedangkan faktor penghambat adalah: Masih kurangnya pegawai yang memberikan pelayanan sesuai dengan waktu yang ditetapkan dan Masih kurangnya pegawai dalam pemberian pelayanan dengan cepat.
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ISMIATI, Nanda Erlambang. "Public Aministration." Publiciana 15, no. 01 (July 18, 2022): 01–11. http://dx.doi.org/10.36563/publiciana.v15i01.459.
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ABSTRAK
Reklame sebagai sarana mempromosikan produk dan jasa ditempat umum menjadi masalah publik apabila tidak dikelola dengan baik dan benar. Pemasangan reklame yang tidak berizin dan dipasang tidak sesuai tempatnya terjadi di Kota Kediri. Melalui Peraturan Walikota Nomor 7 Tahun 2013 Tentang Penyelenggaraan Reklame, Pemerintah Kota Kediri berupaya untuk mengatur serta memberikan kepastian hukum bagi masyarakat agar pemasangan reklame sesuai dengan ketentuan administratif, syarat teknis pemasangan, teratur dan tertata khususnya diwilayah Kota Kediri.
Tujuan dari penelitian ini berusaha mengetahui dan mendeskripsikan proses implementasi kebijakan pemasangan reklame seperti baliho ditinjau dari alur pengurusan perizinan dan teknis pemasangannya. Selanjutnya secara konkret menjabarkan seluruh faktor pendukung dan faktor penghambat yang mempengaruhinya.
Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif dan model analisis data interaktif dari Miles, Huberman, Saldana digunakan untuk mengkaji serta menganalisa permasalahan implementasi kebijakan pemasangan reklame di Kota Kediri. Teknik pengumpulan data melalui observasi, wawancara, dokumentasi. Sumber data berasal dari pihak swasta pengguna reklame dan seluruh aparatur sipil negara di Dinas Penanaman Modal Kota Kediri.
Hasil dari penelitian ini menunjukan adanya keteraturan dan kesesuaian regulasi serta teknis perizinan pemasangan reklame. Adapun faktor pendukungnya yaitu tersedianya layanan mobile public service yang memberikan pelayanan kepada masyarakat secara langsung dan berkala melalui balai desa setempat diwilayah Kota Kediri. Selanjutnya pendaftaran online perizinan pemasangan reklame melalui laman kswi.kedirikota.go.id dengan proses 1x24 jam juga memudahkan masyarakat. Namun masih ditemukan data pemasangan reklame tidak memiliki izin dan dipasang oleh oknum swasta tidak sesuai dengan tempat yang telah ditentukan. Masalah mendasarnya adalah lokasi pemasangan reklame yang dilegalkan sangat terbatas yaitu hanya berjumlah 11 titik lokasi sedangkan tidak sebanding dengan luas wilayah Kota Kediri.yang mencapai 63,404 km2.
Kata Kunci: Implementasi Kebijakan, Reklame, Kota Kediri
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Lizzola, Irene. "L’Islam catégorisé par le droit positif." Revue de la recherche juridique N° 36, no. 3 (September 1, 2022): 1541–60. http://dx.doi.org/10.3917/rjj.195.1541.
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À travers l’analyse d’un contentieux administratif se déroulant dans plusieurs sites, nous décrivons un conflit d’interprétation portant sur l’islamité associée au port de la barbe d’un chirurgien stagiaire au sein d’un hôpital public français. En ce sens, nous étudions l’activation du référentiel islamique dans le cadre de la catégorisation opérée par les acteurs de la scène judiciaire sur l’objet de la barbe, différemment décrit comme étant un « signe religieux » ou un élément « esthétique » relevant du choix personnel de l’intéressé. Nous verrons que la scène judiciaire donne lieu à un désaccord sur la manière de rattacher les faits (et les « objets ») aux catégories du droit : ce conflit juxtapose deux visions opposées des principes de « laïcité » et de « neutralité » du service public.
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Agustina, Rini, Dodit Suprianto, and Sovia Rosalin. "PELATIHAN INTERNET DAN PROGRAM MICROSOFT OFFICE UNTUK MEMBANTU ADMINISTRASI DI KELURAHAN MERJOSARI KECAMATAN LOWOKWARU KOTA MALANG." Kumawula: Jurnal Pengabdian Kepada Masyarakat 2, no. 2 (December 31, 2019): 129. http://dx.doi.org/10.24198/kumawula.v2i2.23473.
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Perkembangan teknologi yang semakin pesat sangat berpengaruh terhadap lembaga pelayanan masyarakat ditingkat kelurahan, yang saat ini telah melakukan peningkatan dalam hal pelayanan kepada masyarakat, termasuk salah satunya adalah pelayanan administratif dan pemberian informasi. Informasi dari pemerintah harus bisa segera tersampaikan kepada masyarakat mengingat akan adanya tenggat waktu dan masa di setiap informasi yang disampaikan. Peningkatan pelayanan kepada masyarakat membutuhkan kesiapan yang baik dari petugas administrasi kelurahan, mulai dari menyiapkan berkas, pencatatan hingga pelaporan. Demikian pula halnya dalam penyampaian informasi baik terkait program pemerintah maupun laporan kegiatan warga. Tujuan dari kegiatan ini adalah untuk meningkatkan kemampuan Sumber daya manusia di lingkungan kelurahan baik petugas administrasi, Ketua RT/ RW dan perwakilan dari karang taruna. Kegiatan pelatihan ini meliputi pelatihan program office dan Internet. Pelaksanaan Pengabdian Pada Masyarakat dilakukan selama 2 hari mengingat kesibukan dari peserta dan pelatihan ini dirasa cukup berhasil, hal ini dapat dilihat dari minat peserta yang antusias dalam mengikuti kegiatan pelatihan sampai tuntas. Pelatihan ini mendasari kerjasama antara Perguruan Tinggi dengan instansi pemerintah yang diharapkan dapat berkelanjutan dengan program pelatihan lain untuk meningkatkan kualitas sumber daya manusia di Kelurahan Merjosari.The rapid development of technology is very influential on community service institutions at the village level, which currently has made improvements in terms of service to the community, including administrative services and providing information. Information from the government must be conveyed to the public immediately given the deadline and period imposed for each information submitted. Improving services to the community requires good readiness from the village administration officers, starting from preparing the files, recording to reporting. Likewise in the delivery of information both related to government programs and reports on citizens' activities. The purpose of this activity is to improve the ability of human resources in the area including the administrative staff, Head of RT / RW and representatives of youth organizations. These training activities include Microsoft office and internet training. The Community Service was held for 2 days considering the busyness of the participants the training was considered quite successful, this can be seen from the enthusiastic participants' interest in participating in the training activities to the end. This training is the basis of a collaboration between universities and government agencies which are expected to be sustainable and can synergize with other training programs to improve the quality of human resources in Merjosari Village.
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Mazières, Arnaud. "CONTRAT DE TRAVAIL. Co-emploi – Imputation – Immixtion d’une personne publique dans la gestion de l’employeur privé – Appréciation – Personne publique en charge d’un service public à caractère administratif – Tribunal compétent – Ordre administratif." Le Droit Ouvrier N° 818, no. 9 (September 10, 2016): 578–79. http://dx.doi.org/10.3917/drou.818.0578.
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Mazières, Arnaud. "TRIBUNAUX – Compétence – Personne publique chargée d’un service public administratif – Litige avec son personnel – Nature du contrat – Distinction – Contrat de droit privé par détermination de la loi – Conseil de prud’hommes (oui) – Contrat de travail de droit public – Tribunal administratif (oui)." Le Droit Ouvrier N° 738, no. 1 (January 10, 2010): 60–61. http://dx.doi.org/10.3917/drou.738.0060.
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Anggariyani, Ni Luh Mira, and Stenly Ferdinand Pangerapan. "Dampak Rendahnya Tingkat Pendidikan Pegawai Terhadap Efektifitas Pelayanan Publik di Masa Pandemi Covid-19." JURNAL TERAPAN PEMERINTAHAN MINANGKABAU 1, no. 1 (June 30, 2021): 13–19. http://dx.doi.org/10.33701/jtpm.v1i1.1957.
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Pelayanan publik adalah kegiatan atau rangkaian kegiatan dalam rangka pemenuhan kebutuhan pelayanan sesuai dengan peraturan Perundang-undangan bagi setiap warga negara dan penduduk atas barang, jasa dan/atau pelayanan administratif yang disediakan oleh penyelenggara pelayanan publik. Seluruh warga negara dan penduduk berharap mendapatkan pelayanan yang baik oleh setiap public service yang ada di setiap instansi atau unit yang berperan dalam memberikan pelayanan tersebut. Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) adalah salah satu badan yang menangani kepegawaian ditingkat kabupaten/kota. Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Karangasem, Provinsi Bali di bidang tingkat Pendidikan pegawai yang merupakan objek penelitian penulis, penelitian ini menggunakan metode kualitatif dan pendekatan kuantitatif. Hasil dari penelitian ini adalah jumlah pegawai di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Karangasem tingkat pendidikannya masih rendah, dan masih enggan pegawai dengan Pendidikan tinggi untuk ditempatkan di Kabupaten Karangasem karena beberapa faktor sehingga pegawai dengan Pendidikan tinggi memilih untuk mengabdikan jasanya di Provinsi ataupun di Pusat. Dapat disimpulkan tingkat Pendidikan yang rendah pada pegawai menyebabkan ketidakefektifan terhadap pelayanan publik, sehingga pemerintah kabupaten Karangasem harus membuat inovasi dan visi untuk menarik perhatian pegawai dengan tingkat Pendidikan yang tinggi atau sesuai dengan yang dibutuhkan.
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Adam, Patrice. "TRANSFERT D'ENTREPRISE – Reprise d'activité par une personne publique chargée d’un service public administratif – Condition – Occupation du domaine publique – Poursuite de l'activité (non)." Le Droit Ouvrier N° 715, no. 2 (February 10, 2008): 88–89. http://dx.doi.org/10.3917/drou.715.0088.
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DEBRIL, Johann, and Étienne CHOLIN. "Retour d’expérience sur la prise de compétence de gestion des eaux pluviales urbaines par une communauté d’agglomération." Techniques Sciences Méthodes 7-8 (August 21, 2023): 73–85. http://dx.doi.org/10.36904/tsm/202307073.
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Le cadre réglementaire national a créé la compétence GEPU, ou gestion des eaux pluviales urbaines, et défini les conditions de son transfert aux structures intercommunales. La création de cette nouvelle compétence intervient dans un contexte d’impérieuse nécessité d’évolution des pratiques en matière de gestion des eaux pluviales. C’est dans ce contexte que Lannion-Trégor Communauté a préparé, défini et organisé cette compétence sur son territoire. Par délibération de son conseil communautaire, elle a acté les domaines d’intervention concernés, les missions à exercer, la délimitation du service public administratif associé et les principes fondamentaux nécessaires au développement d’une gestion intégrée des eaux pluviales. La force de la démarche adoptée pour le transfert de cette compétence a été la conduite du projet. Elle s’est appuyée sur la constitution de groupes communaux et d’un comité de pilotage dédiés, permettant d’associer largement les élus, les services municipaux et les services communautaires. Elle comprenait également une évaluation financière du coût de l’exercice de la compétence, réalisée selon un processus itératif avec un groupe technique, cherchant à la fois la rigueur technique et financière et la recherche d’un compromis local. Cette évaluation, robuste et contextualisée, a permis d’alimenter les débats de la commission locale d’évaluation des charges transférées, assemblée des élus proposant les conditions financières de tout transfert de compétence entre deux collectivités. Ce cadrage a été un préalable à l’élaboration d’une politique globale pour le territoire, actant dans un plan d’action territorial la nécessité de l’élaboration de trois documents cadres : un règlement de service, un zonage pluvial et un schéma directeur de la gestion intégrée des eaux pluviales.
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Gifari, Zikri Iman, Risnawati Risnawati, Bakri Hasanuddin, and Pricylia Chintya Dewi Buntuang. "Pemberdayaan Sumber Daya Manusia dalam Mendukung Implementasi Program Kelurahan Cantik." Sasambo: Jurnal Abdimas (Journal of Community Service) 6, no. 3 (August 1, 2024): 638–48. http://dx.doi.org/10.36312/sasambo.v6i3.2060.
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Studi ini ingin melihat bagaimana permberdayaan Sumber Daya Manusia dalam mendukung proses implementasi Program Kelurahan Cantik pada setiap tingkatan RT di Kelurahan Tatura Selatan. Tujuan program ini adalah untuk meningkatkan pemahaman dan keterampilan dalam menggunakan data statistik bagi para ketua RT yang berjumlah 25 orang dan pejabat kelurahan, sehingga mereka dapat lebih efektif dalam mengelola administrasi dan membuat keputusan berdasarkan data. Hasil studi menunjukkan bahwa program ini memberikan berbagai manfaat penting seperti peningkatan kualitas layanan publik, penggunaan sumber daya yang lebih efisien, partisipasi aktif masyarakat, pengembangan inovasi lokal, dan penguatan kapasitas administratif. Walaupun begitu, tantangan seperti keterbatasan teknologi dan keterampilan SDM tetap menjadi kendala yang perlu diatasi. Pengabdian ini memberikan pemahaman yang mendalam tentang kontribusi pemberdayaan SDM melalui program Kelurahan Cantik ini terhadap peningkatan kinerja pemerintah dalam hal ini kelurahan, serta membangun daya inovasi sumber daya manusia dalam bekerja. Empowerment of Human Resources to Support the Implementation of the “Kelurahan Cinta Statistik” Program This study aims to explore how Human Resource empowerment supports the implementation of the Kelurahan Cantik Program at each RT level in Kelurahan Tatura Selatan. The program's goal is to enhance the understanding and skills of the 25 RT heads and sub-district officials in using statistical data, enabling them to manage administration more effectively and make data-driven decisions. The study's results indicate that the program provides several significant benefits, including improved public service quality, more efficient resource use, active community participation, local innovation development, and strengthened administrative capacity. However, challenges such as technological limitations and gaps in human resource skills remain obstacles that need to be addressed. This initiative offers a deep understanding of how Human Resource empowerment through the Kelurahan Cantik Program contributes to improving local government performance and fostering human resource innovation in their work.
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Supriyanto, Didik. "Quality of public services in the field of population administration in malang public administrative mall." JPPI (Jurnal Penelitian Pendidikan Indonesia) 9, no. 4 (December 29, 2023): 606. http://dx.doi.org/10.29210/020233177.
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The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. If we are honest, there is hope that people's satisfaction is a measure of the success of public services provided by the government as a public service provider. The purpose of this study is to determine the Quality of Public Services in the Field of Population Administration in Malang City Public Administration Mall. This research is a descriptive study using a qualitative approach to determine the quality of public services in the field of population administration at the City Administration Mall in Malang. The data analysis technique used is an interactive model. The results showed that the quality of public services in the field of population administration at the Malang City Public Administration Mall was seen from the aspects of physical facilities, reliability, responsiveness, assurance, empathy, namely the Public Services section at the Malang City Public Administration Mall did not meet adequate service facilities to provide services to public. The community is satisfied with the service provided by the Malang City Public Administration Mall in the reliability aspect regarding reliability in handling any public complaints. Employees in terms of helping people who need services, especially people who are confused about services, have been seen between officers and visitors who communicate with each other. Security at the Malang City Public Administration Mall has shown efforts to improve the quality of its services related to providing a sense of security for the community. The empathy given by the Public Administration Mall is by giving a pleasant impression.
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Desrues, Michel. "ENTREPRISES PUBLIQUES – Comité d’entreprise – Consultation sur une réorganisation – Irrégularité – Contestation – Compétence juridictionnelle – Décision portant sur l’organisation du service public – Compétence de l’ordre administratif." Le Droit Ouvrier N° 752, no. 3 (March 10, 2011): 183–87. http://dx.doi.org/10.3917/drou.752.0183.
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Nugraha, Rio Fitra. "SISTEM PELAYANAN PUBLIK TERHADAP KARTU TANDA PENDUDUK ELEKTRONIK." DEDIKASI 24, no. 2 (December 28, 2023): 55. http://dx.doi.org/10.31293/ddk.v24i2.6898.
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ABSTRACT Public services in terms of fulfilling administrative rights provided by the government in the form of population administration, such as population registration, civil registration, management of population data and information. Public service administration is the process by which public resources and personnel are organized and coordinated to formulate, implement, and manage decisions in public policy. EKTP is a national identity card based on NIK (Population Identification Number) which is made electronically and works computerized and has the specifications and format of a national identity card that is protected by a special security system as an official population identity card and Regency/City is issued through a population register. Public service is every activity carried out in the context of fulfilling the basic needs of all citizens and residents for goods, services and/or administrative services provided by service providers related to public services. So it can be concluded that, service standards are based on decisions that contain norms, guidelines and consensus regarding the quality of services, facilities and infrastructure that are formulated jointly between public policy makers, service recipients and stakeholders. This standard is a benchmark that is used to provide guidelines for service delivery and is a benchmark that becomes a benchmark for service quality in order to fulfill the obligations of service providers to the community who are able to provide quality services. Public services provided by the State Administration are defined as “all forms of public services carried out by all forms of public authorities in central, regional and state/regional companies (BUMN/D).Keywords: public service, identity card ABSTRAK Pelayanan publik dalam hal pemenuhan hak-hak administrasi yang disediakan oleh pemerintah dalam bentuk administrasi kependudukan, seperti pendaftaran penduduk, pencatatan sipil, pengelolaan data dan informasi kependudukan. Administrasi pelayanan publik adalah proses dimana sumberdaya dan personel publik diorganisir dan dikoordinasikan untuk memformulasikan, mengimplementasikan, dan mengelola keputusankeputusan dalam kebijakan publik. EKTP adalah kartu identitas nasional berdasarkan NIK (Nomor Induk Kependudukan) yang dibuat secara elektronik dan bekerja secara komputerisasi serta memiliki spesifikasi dan format kartu identitas nasional yang dilindungi oleh sistem keamanan khusus sebagai kartu identitas resmi kependudukan dan Kabupaten/Kota diterbitkan melalui daftar penduduk. Pelayanan publik adalah setiap kegiatan yang dilakukan dalam rangka pemenuhan kebutuhan dasar seluruh warga negara dan penduduk terhadap barang, jasa dan/atau pelayanan administrasi yang disediakan oleh penyelenggara pelayanan yang berkaitan dengan pelayanan publik. Jadi dapat disimpulkan bahwa, Standar pelayanan didasarkan pada keputusan yang memuat norma, pedoman dan konsensus mengenai kualitas pelayanan, sarana dan prasarana yang dirumuskan bersama antara pembuat kebijakan publik, penerima layanan dan pemangku kepentingan. Standar ini merupakan tolak ukur yang digunakan untuk memberikan pedoman penyelenggaraan pelayanan dan menjadi tolak ukur yang menjadi tolak ukur kualitas pelayanan dalam rangka memenuhi kewajiban pemberi pelayanan kepada masyarakat yang mampu memberikan pelayanan yang bermutu. Pelayanan publik yang diberikan oleh Administrasi Negara didefinisikan sebagai “segala bentuk pelayanan publik yang dilakukan oleh segala bentuk otoritas publik di perusahaan pusat, daerah dan negara/daerah (BUMN/D).Kata kunci: pelayanan publik, kartu tanda penduduk
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Soloviova, O. M. "ADMINISTRATIVE AND PUBLIC SERVICES AS A REFLECTION OF THE SERVICE FUNCTION OF PUBLIC ADMINISTRATION." Juridical scientific and electronic journal, no. 7 (2022): 279–83. http://dx.doi.org/10.32782/2524-0374/2022-7/65.
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Retnoningsih, Endang, Solikin Solikin, Didik Setiyadi, and Rully Pramudita. "Pelatihan Online Database Fundamental Untuk Aparatur Sipil Negara dan non Aparatur Sipil Negara Pemerintah Kota Bekasi." Jurnal Pengabdian kepada Masyarakat UBJ 3, no. 2 (June 30, 2020): 149–62. http://dx.doi.org/10.31599/jabdimas.v3i2.193.
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Abstract
Civil Servants (ASN) and non-ASN employees serve as professional public services by providing administrative services with the support of information and communication technology (ICT) to carry out integrated and sustainable government. The Bekasi city government is aware of the demands of the community, so there is a programming training for ASN and non ASN who are in the Bekasi City Government, due to the problem of lack of understanding the concept of Database and SQL (Structured Query Language), lack of ability to create Database and use MySQL. Fundamental Database training is conducted online as a solution given the COVID-19 pandemic and the existence of large-scale social restrictions (PSBB). Online activities are www.zoom.us and www.youtube.com, informed through www.facebook.com, www.twitter.com and www.instagram.com. The PkM activity gave the trainees the ability to see this from the participants' feedback on the material and the achievement of the training objectives, namely 3 (Enough) 5.8%, 4 (Good) 42% and 5 (Very Good) 52.2%.
Keywords: state civil apparatus, Covid-19, community service, MySQL, XAMPP
Abstrak
Pegawai Aparatur Sipil Negara (ASN) dan non ASN berperan sebagai pelayanan publik yang profesional dengan memberikan pelayanan administratif dengan dukungan teknologi informasi dan komunikasi (TIK) untuk menjalankan pemerintahan yang terintegrasi secara terpadu dan berkesinambungan. Pemerintah Kota Bekasi menyadari terhadap tuntutan masyarakat maka dilakukan pelatihan pemrogaman bagi ASN dan non ASN yang berada di Pemerintah Kota Bekasi, karena permasalahan kurangnya memahami konsep Database dan SQL (Structured Query Language), kurangnya kemampuan membuat Database dan penggunaan MySQL. Pelatihan Database Fundamental dilakukan secara online sebagai solusi mengingat pandemi COVID-19 dan adanya pembatasan sosial berskala besar (PSBB). Kegiatan secara online www.zoom.us dan www.youtube.com, diinformasikan melalui www.facebook.com, www.twitter.com dan www.instagram.com. Kegiatan PkM memberikan kemampuan pada peserta pelatihan hal ini terlihat dari feedback peserta terhadap materi dan dan pencapaian sasaran pelatihan yaitu nilai 3 (Cukup) 5.8%, nilai 4 (Bagus) 42% dan nilai 5 (Sangat Bagus) 52.2%.
Kata kunci: aparatur sipil negara, Covid-19, pengabdian masyarakat, MySQL, XAMPP
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Bubleynyk, V. A. "Activities of public service centers: problematic issues and ways to solve them." Uzhhorod National University Herald. Series: Law 3, no. 84 (October 4, 2024): 24–29. http://dx.doi.org/10.24144/2307-3322.2024.84.3.3.
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The article covers the activities of administrative service centers: problematic issues and ways to solve them. Among the problems in the activities of public service centers are the following: 1) the lack of alternative ways to apply to administrative service centers for a certain type of public service, which makes the subjects directly dependent on the officials who provide them; 2) lack of appropriate conditions for waiting for the subjects of treatment, especially for people with disabilities, when the premises of public administration entities do not have basic chairs and tables for filling out forms, documents, applications, etc., there are no means for easy access to the offices objects of public administration of subjects of treatment with special needs; 3) lack and / or limited access to information on administrative procedures for the provision of public services in the activities of the CNAP; delays by local government officials, including administrative service centers and executive authorities, in the timing of many public services; 4) too huge «live» queues in the executive and local governments, including public service centers; 5) inconvenient mode of operation of administrative service centers providing public services, which often coincides with the usual schedule of most of the subjects of appeals and causes certain inconveniences primarily for consumers who are forced to apply for public services; 6) violation of the terms of consideration by the employees of the CNAP regarding the decision on the merits of providing a certain type of public service; 7) intermediate decisions and approvals among the subjects of public administration, which in turn are located in different parts of settlements; 8) the complexity of public service delivery procedures, the essence of which is that consumers of public services must collect a significant number of documents in the form of certificates, copies, etc. Emphasis is placed on the fact that the establishment of administrative service centers should be the alternative that will significantly improve the quality of service to the subjects of treatment and help prevent corruption risks in the activities of the CNAP. It is proved that the Law of Ukraine «On Administrative Services» provided for the establishment of such centers primarily in those subjects of public administration, where the maximum number of public services is provided by their structural units, in particular, in the executive committees of city councils. In addition, the Law of Ukraine «On Administrative Services» provides for measures to decentralize the provision of basic public services, related to the need to transfer authority to receive documents in the field of public services and issue their results from territorial units of central executive bodies to relevant local governments and / or local district state administrations, including CNAP.
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Renaud, Johanne. "L'interprétation du Code civil du Québec : l'occasion d'une réforme de la responsabilité extracontractuelle de l'Administration publique." Les Cahiers de droit 35, no. 3 (April 12, 2005): 467–537. http://dx.doi.org/10.7202/043292ar.
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Le droit de la responsabilité extracontractuelle de l'Administration publique présente de sérieuses lacunes. Une réforme apparaît nécessaire à de nombreux auteurs québécois, canadiens, anglais et américains. Ces auteurs peuvent se regrouper en trois catégories : les défenseurs de l'application accrue du droit privé, les partisans de la création d'un régime mixte et, enfin, les auteurs proposant l'institution d'un régime entièrement autonome de droit public. Deux réformes fondées sur le droit administratif français et proposées par les partisans de la création d'un régime mixte se révèlent particulièrement intéressantes, soit le principe de faute de service et le principe de responsabilité reposant sur le principe d'égalité devant les charges publiques et accordant l'indemnisation du préjudice revêtant un caractère spécial et anormal. À l'occasion de la réforme du Code civil, ces deux réformes pourraient-elles être introduites par les tribunaux ? Une interprétation large et libérale de la notion floue de la faute, telle qu'elle est reformulée dans l'article 1457 du Code civil du Québec, permettrait aux tribunaux de considérer que l’Administration publique a commis une faute lorsqu'elle fait subir à une victime un préjudice spécial et anormal. Cependant, il n'apparaît pas que la réforme du Code civil permette d'accélérer la tendance vers l'assouplissement de la règle de l'individualisation de la faute en matière de responsabilité administrative.
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Gadou, Caroline. "Anticiper le travail de demain pour améliorer les conditions de travail d’aujourd’hui." Administration N° 281, no. 1 (April 18, 2024): 88–90. http://dx.doi.org/10.3917/admi.281.0088.
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Établissement public administratif, sous tutelle du ministère du Travail, l’Anact a vocation à améliorer les conditions de travail en agissant notamment sur l’organisation du travail et les relations professionnelles. Administrée par des représentants de l’État, des représentants des salariés et des employeurs, elle s’appuie sur un réseau de seize agences régionales pour déployer des projets d’amélioration des conditions de travail au plus près des besoins locaux. L’établissement propose notamment aux acteurs des TPE-PME et aux organismes qui les accompagnent des méthodes et outils pour concilier durablement qualité de vie au travail, qualité de service et performance. En lien avec le sujet de cet article, l’Anact soutient l’initiative Positive Future « Le travail en 2050 », un concours de récits sur les futurs du travail. Elle organisera également la Semaine pour la qualité de vie et des conditions de travail sur le thème du travail de demain du 17 au 21 juin 2024.
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Lega, Michael, and Makmun Wahid. "Pemetaan Potensi dan Kendala BUMDes untuk Kewirausahaan Sosial Petani Sawit di Desa Panca Mulya." Bubungan Tinggi: Jurnal Pengabdian Masyarakat 4, no. 3 (September 11, 2022): 874. http://dx.doi.org/10.20527/btjpm.v4i3.5547.
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Tujuan program pengabdian kepada masyarakat (pkM) adalah memberikan analisis secara mendalam mengenai potensi desa, dan mengetahui kendala yang dihadapi oleh unit usaha dari Badan Usaha Milik Desa (BUMDes) di Desa Panca Mulya. Hasil dari analisis tersebut kemudian berpotensi melahirkan sebuah rekomendasi kebijakan, terutama dalam perbaikan BUMDes yang berkelanjutan. Melalui Kegiatan PkM yang dilakukan sejak bulan Juni sampai Oktober tahun 2021, dengan melalui tahapan-tahapan pengabdian yaitu dengan diskusi secara mendalam bersama Pemerintah Desa, Badan Permusyawaratan Desa (BPD), pengurus BUMDes, dan masyarakat umum lainnya mengenai situasi dan kondisi BUMDes. Setelah melakukan observasi ke semua unit usaha dan melakukan forum grup diskusi untuk mengetahui permasalahan BUMDes kemudian dilakukan analisis kelayakan unit usaha yang tersedia. Rangkaian kegiatan pengabdian menemukan pemetaan tentang potensi fisik dan non fisik desa, kendala secara administratif, dan struktural unit usaha yang akan menjadi landasan strategi pengembangan BUMDes. Hasil temuan tersebut, kemudian disusun dalam sebuah rekomendasi strategi pengembangan BUMDes yang kemudian akan dibahas oleh pihak aparatur desa untuk menjadi sebuah kebijakan. The purpose of the community service program is to provide an in-depth analysis of the village's potential and to find out the obstacles faced by the business units of the Village-Owned Enterprises (BUMDes) in Panca Mulya Village. The results of the analysis then have the potential to create a policy recommendation, especially for the sustainable improvement of BUMDes. Through the Community Service activity carried out from June to October 2021, through the stages of service, namely through in-depth discussions with the Village Government, Village Consultative Body, BUMDes management, and other general public regarding the situation and BUMDes condition. After observing all business units and conducting discussion group forums to find out the problems of BUMDes, a feasibility analysis of the available business units was conducted. The series of service activities mapped the village's physical and non-physical potential, administrative constraints, and structural business units that would become the basis for the BUMDes development strategy. The findings are then compiled in a recommendation for a BUMDes development strategy which the village apparatus will then discuss to become a policy.
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Manzhula, Andrii, Olena Okopnyk, Anastasiia Lashkun, Victor Yurchenko, and Kateryna Rudoi. "The ratio of electronic and public services: legal aspect." Cuestiones Políticas 40, no. 72 (March 7, 2022): 582–90. http://dx.doi.org/10.46398/cuestpol.4072.34.
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The purpose of the research. The scientific article is devoted to the coverage of the category of electronic and public services. Main content. The categories "administrative service", "public service" and "municipal service" are compared. The main approaches to the definition of the concept of electronic services by public administration authorities and the identification of the characteristics of the above concept are considered. Methodology: Consideration of materials and methods based on the analysis of documentary materials for the provision of electronic and public services in Ukraine. Conclusions. Electronic services are a type of public service and are related as a private to the whole, that is, despite the common features of the above services, public services have a large scope of implementation by the population in public administration.
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Viegas, Joao. "TRANSFERT D’ENTREPRISE – Reprise par une personne publique chargée de la gestion d’un service public administratif – Obligation de proposer un contrat de droit public présentant des caractéristiques similaires – Licenciement en cas de refus du salarié – Compétence respective des juridictions de l’ordre judiciaire et de l’ordre administratif." Le Droit Ouvrier N° 747, no. 10 (October 10, 2010): 555–58. http://dx.doi.org/10.3917/drou.747.0555.
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Svitlychnyy, O. P. "Public service activities of public authorities in the protection of citizens' rights." Analytical and Comparative Jurisprudence, no. 3 (September 28, 2022): 184–89. http://dx.doi.org/10.24144/2788-6018.2022.03.33.
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Ukraine’s accession to the European political, economic, informational and legal space encourages the state, executive bodies, local self-government bodies and other subjects of public administration in relations with citizens to adhere to the priority of human and civil rights and freedoms. In modern conditions, an important role in the relations of citizens and legal entities with the subjects of public administration is played by public service activities of executive bodies and local governments, as well as subjects of delegated powers, which in accordance with current regulations provide various services.
Legislation and bylaws are analyzed. In particular, a study of the Laws of Ukraine: «On Consumer Protection», «On Public Procurement», «On the use of registrars of settlement transactions in trade, catering and services», «On free legal aid», «On administrative services», «On social services», «On the provision of public (electronic public) services for the declaration and registration of residence in Ukraine», as well as the Tax Code of Ukraine.
The international legal acts that had a significant impact on the formation of domestic legislation and the activities of public administration in the field of providing various types of services are analyzed. The study of legislative acts and bylaws gave grounds to establish that depending on the specifics of the regulation of public relations in the analyzed regulations use different definitions of «services», as well as terminological and cognitive aspects, organizational principles of business entities , in particular, relating to the provision of services, requirements and procedures for the provision of services, determining the rights and obligations of the subject of provision and the customer of the service.
Attention is drawn to the fact that in case of poor-quality administrative services, citizens of Ukraine and foreigners protect the violated rights in the administrative court.
The need to develop a normative act, which should be a framework for public administration, to protect the rights and legitimate interests of all parties to the relationship in the provision and receipt of various services.
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Bilous, Viktor, Mykhailo Ternushchak, and Dmytro Starodub. "IMPROVEMENT OF THE PROCEDURE FOR PROVIDING ADMINISTRATIVE SERVICES TO TAXPAYERS IN THE CONTEXT OF PUBLIC ADMINISTRATION REFORM." Baltic Journal of Economic Studies 4, no. 4 (September 2018): 45–49. http://dx.doi.org/10.30525/2256-0742/2018-4-4-45-49.
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The article studies the procedure of providing administrative services to taxpayers in fiscal service authorities of Ukraine through the prism of public administration reform. Problems of development of IT systems, development and introduction of new IT mechanisms in management systems in part of providing e-services, and the introduction of virtual offices of e-services are analysed. Practices of improving the domestic system of providing administrative services on the example of the activity of taxpayer service centres are considered, statistical indicators of the existing centres of the provision of administrative services are given. Provisions of the Law “On Administrative Services” on the issue of mechanisms and ways of providing administrative services are analysed that allowed distinguishing typical stages and phases of administrative services’ provision. It is determined that the procedure of implementation of proceedings on the provision of administrative services in Ukraine is statutory-regulated order (is regulated by industry-specific regulatory documents (flow charts)) of consistent implementation of procedural actions (stages) by officials (administrators (consultants, moderators)) of Administrative Service Centres (ASC) for the counselling of the subjects of appeal, registration of the application, referral of application to whom it may concern (to structural units) for processing and imposing a resolution at each stage, and making a final decision on satisfaction or denial in relation to the issuance of an individual certificate of permit, verificatory, registration, licensing, attestation types. The practical importance of research is to clarify the general procedure for the provision of administrative services by taxpayer service centres of the fiscal services of Ukraine in terms of mechanisms, methods of providing administrative services, typical stages and phases of the provision of administrative services, which is extremely relevant in the phased introduction of the latest IT mechanisms of providing e-services. At present, the process of providing administrative services by public administration authorities of Ukraine is in a state of transformation and is being brought to the standards of the EU. In this sense, there is the theoretical and legal conditionality of applying to the practice of providing administrative services by fiscal authorities, such as those of the first in Ukraine that initiated the activity of administrative service centres (ASCs) and started to provide e-services. Therefore, the analysis of the provision of administrative services to taxpayers as a part of the development of a general administrative procedure is important for further scientific substantiation of improving the scope of the provision of administrative services in other bodies of the public administration of Ukraine in the context of public administration reform. Methodology. The methodology of scientific research consists of a set of methods of scientific knowledge, in particular: system-structural, functional, modelling, and generalization, which made it possible to investigate the abovementioned problems in the area of improving the procedure for providing administrative services to taxpayers.
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Tita Dwi Agustin and Yusuf Hariyoko. "Analysis of Administrative Services through Online Submission of the Surabaya KNG (Klampid New Generation) Application." Formosa Journal of Sustainable Research 1, no. 7 (December 27, 2022): 1083–94. http://dx.doi.org/10.55927/fjsr.v1i7.2350.
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Public services are services provided by the government to the community starting from population administration services, health services, and educational services in accordance with the 1945 Constitution regulations regarding matters to meet the basic needs of every citizen. Public services are listed in Article 1 Paragraph (1) of Law Number 25 of 2009 concerning Public Services which are activities or series in the framework of fulfilling service needs in accordance with statutory regulations for every citizen and population of goods and services that must be fulfilled by administrative state. For this reason, the government continues to develop new innovations, especially population administration so that people can easily take care of all administrative management, especially their population. Klampid New Generation) issued by the Surabaya City Population and Civil Registration Service can be an easier independent online service innovation by utilizing currently developing technology
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Fobih, Nick. "Administrative and Ethical Issues in Ghana’s Public Administration." Advances in Social Sciences Research Journal 8, no. 10 (November 10, 2021): 573–94. http://dx.doi.org/10.14738/assrj.810.11105.
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This study examines some of the major administrative and ethical challenges facing Ghana’s public administration, with regard to the issues associated with the country’s governance processes and public sector service delivery. The methodology used is based on the qualitative approach with combined sources from primary and secondary data and the case study method. The findings in the study show that whereas Ghana’s democracy has made significant inroads over the years since the 1992 democratic transition, a number of administrative and ethical issues hinder the country’s public administration processes and procedures, which require immediate government attention to address them more appropriately. The study recommends that the government (executive branch) and the bureaucracy (Ministries, Departments and Agencies) should make frantic efforts towards promoting effective and efficient service delivery system and government accountability for accelerated national development. The study’s implication for theory is that it will inform its readers about the different perspectives on the topic discussed. Given the service delivery and corruption challenges in Ghana’s public sector, the recommendations will go a long way to help address some of the problems facing Ghana’s MDAs and the government in general. The significance of the study is that it provides key insights into important issues in Ghana’s public administration, which can serve as useful lessons for the government, public institutions and the bureaucracy. The outlined challenges and recommendations will inform the government, MDAs and other government agencies of the need to improve governance and administration in order to accelerate the country’s political and socio-economic development. This study further contributes towards academic discussions on the administrative and ethical issues hampering the effective delivery of services and public and administration in Ghana and Africa in general.
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Kurniasih, Dewi, and Yudi Rusfiana. "Pengembangan Kecamatan di Kabupaten Bandung Barat." Otoritas : Jurnal Ilmu Pemerintahan 6, no. 1 (April 14, 2016): 12. http://dx.doi.org/10.26618/ojip.v6i1.32.
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One of device regency is the subdistrict. Subdistrict as the technical regional programs, have work areas, led by Camat. When society still do not feel any equitable development results, it was natural to enter the 10 years, the West Bandung Regency Government planning subdistrict development strategy. The population is increasing, the sub-district government services should be improved. Geographical constraints and demands of society into its own problems in terms of a sub-district development. Subdistricts development is intended to increase the capacity of districts, especially in governance, development and public service. The purpose of this study is the recommendation several strategies development, especially in Lembang Subdistrict, Cipatat and Cipongkor in West Bandung Regency. The method used is descriptive method with qualitative approach through surveys. Data was collected through library research, observation and interviews. The results showed that all three subdistricts have met the basic requirements, technical and administrative measures to be developed. This is in accordance with the mandate of Government Regulation No. 19 Year 2008 regarding the District is still valid. Salah satu perangkat daerah kabupaten adalah kecamatan. Kecamatan sebagai pelaksana teknis kewilayahan, mempunyai wilayah kerja yang dipimpin oleh Camat. Ketika masyarakat belum merasakan adanya pemerataan hasil pembangunan, maka wajarlah memasuki 10 tahun, Pemerintah Kabupaten Bandung Barat merencanakan strategi pengembangan kecamatan. Jumlah penduduk semakin bertambah maka pelayanan pemerintah kecamatan harus ditingkatkan. Kendala geografis dan tuntutan masyarakat menjadi permasalahan sendiri dalam sebuah pengembangan kecamatan. Pengembangan kecamatan ditujukan untuk meningkatkan kapasitas kecamatan terutama dalam penyelenggaraan pemerintahan, pembangunan dan pelayanan publik. Tujuan penelitian ini adalah terekomendasinya beberapa strategi pengembangan khususnya pada Kecamatan Lembang, Cipatat dan Cipongkor di Kabupaten Bandung Barat. Metode yang digunakan adalah metode deskriptif dengan pendekatan kualitatif melalui survei. Teknik pengumpulan data dilakukan dengan studi pustaka, observasi dan wawancara. Hasil penelitian menunjukkan bahwa ketiga kecamatan tersebut telah memenuhi persyaratan dasar, teknis dan administratif untuk dikembangkan. Hal ini sesuai dengan amanah Peraturan Pemerintah No. 19 Tahun 2008 tentang Kecamatan yang masih berlaku.
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Jeon, Hoon. "Public Service and Administrative Law: A comparative research on french public service doctrine." European Constitutional Law Association 29 (August 31, 2022): 43–64. http://dx.doi.org/10.21592/eucj.2022.39.43.
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The notion of “french public service”(le service public in french) is essential in order to explain the french public law. The concept of public service, known as “Kong-yuk-mu” in korea, has been justified by french administrative jurisprudence and doctrines to prove the existence of administrative law. But the formation of the EU, the modernization of public policy have influenced the french public service doctrine since late 1990’s.
On this study, we reviewed the conceptual consideration of “Public service” and the recent discussion of the role and mission of the State in public service legislation. The French law and system understood the public service as a content of the mission for administration, as a function and role that is the premise of the civil service system represented by Léon Duigit in the early and mid 20th century. Now, we are foreseeing a great change in the establishment of relationships between social community and public services for administrative duties to the State because of COVID-19.
With the attitude of “On-go-ji-sin”(New knowledge by reviewing), we are able to evaluate the value of french public service theory through a new understanding of public service as a sense of solidarity and fair access to public service and the role of public administration.
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Stare, Janez, Barbara Gruden, and Polonca Kovač. "The Management of Complaints in Slovene Public Administration." Organizacija 41, no. 1 (January 1, 2008): 22–30. http://dx.doi.org/10.2478/v10051-008-0003-9.
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The Management of Complaints in Slovene Public AdministrationThe Slovene public administration is part of the broader social system, therefore it must be responsive and proactive. The instrument of complaint in the administrative procedure, and wider in the context of the entire administrative management, is very helpful to public administration for tracking social changes and should therefore be seen as a form of constructive criticism. On the basis of user complaints regarding its services or the parties to the administrative procedure, the public administration must learn permanently and, as learning organisation, must incorporate its findings into future practice. The starting point of this contribution is the problems of the complaint in the narrow sense - customer dissatisfaction with the functioning of the public administration or arising from the fact that one of the characteristics of the administrative procedure or other services is the direct contact between the customer and the provider of the service. With this approach, the public administration will develop part of an integral system of quality and excellence that underlines the meaning of satisfaction of (all) the users of public services.
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HAI, Nguyen Chi, Vu Thi Phuong LE, Nguyen Thai SON, and Phan Van TUAN. "EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM." GeoJournal of Tourism and Geosites 48, no. 2 supplement (June 30, 2023): 751–62. http://dx.doi.org/10.30892/gtg.482spl09-1075.
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Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam. Research data were collected from survey results using questionnaires from 792 survey samples in the Mekong Delta, Vietnam. Research results have shown that citizens are satisfied with the quality of public administrative services in the Mekong Delta, Vietnam. At the same time, there are six factors affecting citizens' satisfaction with the quality of public administrative services, including (1) Reliability; (2) Service capacity of staff; (3) Service attitude of staff; (4) The service level of staff; (5) Infrastructure; (6) Administrative procedures. Research results show no difference in citizen satisfaction in gender, age and education groups. Besides, the survey area group has a difference in citizen satisfaction. The research results have theoretical and practical significance for public administration in Vietnam. From the research results, several contents are discussed and proposed to improve citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam.
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Wahyuni, Vira Nur, and Verto Septiandika. "Public Service Innovation Through Dukcapil Services Go Digital By Disdukcapil Probolinggo Regency." Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) 3, no. 1 (June 16, 2022): 167. http://dx.doi.org/10.29103/jspm.v3i1.5998.
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Currently, innovation occupies a very strategic position in the public sector. This success attracts the public sector to continue to develop various types of innovations to improve public services. The development of the public sector shows that innovation cannot be separated from the rapid progress in technology, information and communication, so the term innovation is closely related to the term e-government. In order to realize a higher quality public service, the Disdukcapil of Probolinggo Regency released a new service in the field of population administration through an online service called Dukcapil Go Digital. This Go Digital Dukcapil is one of the ways taken by the Probolinggo Regency Disdukcapil to make it easier for the community to obtain administrative needs. The type of research used by the author is a qualitative approach with data collection in the form of a literature study with the aim of knowing more about the innovations implemented by the Disdukcapil Probolinggo Regency. The results showed that the innovations released and implemented by the Disdukcapil Probolinggo Regency were innovations that really helped the community to get services and population administration needs that were effective, efficient, fast and safe. This innovation is also expected to provide significant changes to population administration services at the Population and Civil Registry Office of Probolinggo Regency.Saat ini inovasi menempati posisi yang sangat strategis di sektor publik. Keberhasilan ini menarik sektor publik untuk terus mengembangkan beragam jenis inovasi untuk meningkatkan pelayanan publik. Perkembangan sektor publik menunjukkan bahwa inovasi tidak dapat dipisahkan dari kepesatan kemajuan di bidang teknologi, informasi dan komunikasi, sehingga istilah inovasi erat hubungannya dengan istilah e-government. Dalam rangka mewujudkan pelayanan publik yang lebih berkualitas, Disdukcapil Kabupaten Probolinggo merilis pelayanan baru di bidang administrasi kependudukan melalui layanan online bernama Dukcapil Go Digital. Dukcapil Go Digital ini merupakan salah satu cara yang diambil oleh Disdukcapil Kabupaten Probolinggo guna mempermudah masyarakat dalam memperoleh kebutuhan administrasi. Jenis penelitian yang digunakan penulis adalah pendekatan kualitatif dengan pengumpulan data berupa studi pustaka dengan tujuan untuk mengetahui lebih dalam mengenai inovasi yang diterapkan oleh Disdukcapil Kabupaten Probolinggo. Hasil penelitian menunjukkan bahwa inovasi yang dirilis dan diterapkan oleh Disdukcapil Kabupaten Probolinggo merupakan inovasi yang sangat membantu masyarakat untuk mendapat pelayanan dan kebutuhan administrasi kependudukan yang efektif, efisien, cepat dan aman. Dengan adanya inovasi ini juga diharapkan memberikan perubahan yang signifikan terhadap pelayanan administrasi kependudukan di Dinas Kependudukan dan Catatan Sipil Kabupaten Probolinggo.
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Петров, С. Є. "THE PLACE OF THE MAIN SERVICE CENTER OF THE MINISTRY OF INTERNAL AFFAIRS IN THE SYSTEM OF SERVICES OF THE MINISTRY OF INTERNAL AFFAIRS OF UKRAINE." Juridical science, no. 1(103) (February 19, 2020): 218–29. http://dx.doi.org/10.32844/2222-5374-2020-103-1.26.
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The relevance of the article is that the need to determine the place of the Main Service Center in the service system of the Ministry of Internal Affairs is due to a number of factors. Among them is the introduction of the concept of transition of public administration, mostly on the basis of the provision of administrative services, based on dialogue between the public authority the subject of the request for administrative services. The purpose of the article is to determine the place of the Main Service Center of the Ministry of Internal Affairs in the system of administrative law entities and the service system of the Ministry of Internal Affairs, which will improve public administration legislation on road safety and vehicle operation. The article examines the question of the place of the Main Service Center of the Ministry of Internal Affairs in the service system of the Ministry of Internal Affairs. The necessity to move away from the seizure of «administrative services» and perform the administrative functions of public administration is substantiated. It is determined that the provision of services of the Ministry of Internal Affairs is based on permitting and registration powers, which determine the permitting and registration activities for facilities whose operation is characterized by increased danger, which determines the task of the Main Service Center of the Ministry of Internal Affairs to control hazards. through risk management. The service should not be limited to the provision of a document on the request of the subject of the request. This should be understood as risk management activities through the implementation of procedures in the process of providing services to the Ministry of Internal Affairs. This determines the broad law enforcement nature of the services of the Ministry of Internal Affairs, which, in turn, determine the administrative and legal status of the Main Service Center of the Ministry of Internal Affairs to ensure its tasks in the process of providing services. In addition, it is necessary to clearly understand that the service can be provided only if it meets the criteria that determine the admissibility of its provision in compliance with the conditions of security and protection of human rights, freedoms and interests, society as a whole.
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Kruhlov, Vitalii, and Dina Tereshchenko. "INNOVATIONS IN THE SYSTEM OF PUBLIC ADMINISTRATION." Bulletin of the National Technical University "KhPI". Series: Actual problems of Ukrainian society development, no. 2 (January 31, 2024): 74–79. http://dx.doi.org/10.20998/2227-6890.2023.2.13.
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The article explores contemporary approaches to implementing innovations in the system of public administration. In the context of rapid technological changes and globalization, innovation becomes a key factor in adapting the system of public administration to complex challenges. The aim of the article is to analyze and study modern approaches in the field of innovation in public administration. Research on the topic indicates a growing interest among scholars in the issues of innovation in public administration. At the same time, challenges remain, particularly related to security and the peculiarities of implementing innovative strategies in this field. Various forms of innovation are considered, including technological innovations (introduction of digital technologies, artificial intelligence, information systems, etc.), social innovations (new approaches to interaction with consumers of public services and the state), innovations in management processes and service delivery, aimed at improving the quality and efficiency of public administration. An overview of practical experience indicates that digital transformation plays a leading role in the innovation of public administration, encompassing the development of e-governance, open data, and integrated platforms for administrative services. Key innovations in e-governance are highlighted, such as electronic taxes, document circulation, payments, and portals for administrative service provision. The advantages of using open data are analyzed. Integrated multifunctional citizen service centers and the concept of "government as a platform" with a unified ecosystem of data and services are also discussed. A separate focus is placed on approaches to classifying innovations in various spheres: service, technological, managerial, systemic, and social innovations. Innovative models of public administration, including the classical bureaucratic model, new public management, network management, and neo-Weberian model, are analyzed. The article explores the prospects of applying artificial intelligence and ensuring cybersecurity as priority directions in the context of digital transformation. The implementation of innovations in public administration is a complex strategic task that requires systematic efforts to modernize both organizational structures and the qualifications of public servants.
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Serohina, T. V. "Category «public service» as a scientific research object." Public administration aspects 6, no. 4 (May 15, 2018): 14–19. http://dx.doi.org/10.15421/15201818.
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The article is devoted to the study of the development of the concept of «public service» in an independent Ukraine. It was found out that since the beginning the concept of «management service» is one of the most widespread. From a legal point of view, a management service is the creation of organizational conditions for the realization of the right by a citizen or another subject of administrative-legal relations. Instead from the point of view of public administration, «management service» is a result of the functional activity of the state body in the development and implementation of state policy on the regulation of a particular sector of the economy or social life. It was established that in addition was used concepts of the similar content, which amplified the terminological uncertainty. As a result, an approach has been developed in which the services of public authorities are divided into four groups: state, municipal, administrative and public. In this approach, public services are divided into state and municipal, depending on the subject of the service, administrative services are provided both by executive authorities and local self-government. The only kind of public services found in the regulatory framework is administrative services. In the Law of Ukraine «On Administrative Services», the term administrative service is used as a result of exercising power by the subject of the providing of administrative services on the application of a natural or legal person, aimed at acquiring, changing or terminating the rights and / or duties of such person in accordance with the law. The process of formation, the concept of «public services» in independent Ukraine can be divided into four stages, the first of which is the stage of domination in the national scientific thought of the concept of «management services». The second stage is the division of services into separate groups - state, municipal, administrative, and all of these groups belong to one group of public services. The third stage (ongoing to date) is characterized by the consolidation and final formulation of the term «public services» as the basic concept of the system of providing services by public authorities. The fourth stage can only be predicted, nevertheless, it is essentially a logical continuation of these three stages, when the legal fixing of the concept takes place.
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., Mustaqim. "ANGKUTAN KOTA DI KOTA JAMBI ERA 1990-2013." Istoria: Jurnal Ilmiah Pendidikan Sejarah Universitas Batanghari 5, no. 2 (January 11, 2022): 1. http://dx.doi.org/10.33087/istoria.v5i2.110.
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AbstrakPenelitian ini bertujuan untuk menjelaskan perkembangan Angkutan Kota Di Kota Jambi Era 1990-2013. Metode penelitian yang digunakan adalah metode sejarah, meliputi tahapan heuristik, kritik, interpretasi, dan histeriograf. Sumber data didapat dari buku-buku dan arsip yang berkaitan dengan Angkutan Kota Jambi, serta wawancara dengan supir angkot, masyarakat, dan organda. Penelitian ini menggunakan teori sistem yang dimana sistem terdiri dari tranportasi angkutan Kota dan manajemen pengolahan angkutan tersebut. Hasil penelitian menunjukan bahwa dengan berbagai kebutuhan masyarakat, maka keberadaan angkot masih memberikan kesempatan dunia usaha transportasi dan angkutan kota untuk beroperasi, berinvestasi, dan berkembang kendati memerlukan pembenahan administratif sistem angkot itu sendiri dan melalui berbagai kebijakan publik dan investasi yang ditetapkan oleh pemerintah Kota dan Provinsi. Begitu juga dengan berbagai usaha pemerintah dalam pelayanan ruas-ruas jalan, tempat kegiatan ekonomi dan pasar, pasar swalayan, pemukiman, perkantoran, dan kampus-kampus berbagai Pendidikan.Kata Kunci: Masyarakat, Angkutan Kota AbstractThis study aims to explain the development of City Transportation in Jambi City in the era of 1990-2013. The research method used is the historical method, including the stages of heuristics, criticism, interpretation, and hysteriographs. Sources of data were obtained from books and archives related to Jambi City Transportation, as well as interviews with angkot drivers, the community, and organda. This study uses a system theory in which the system consists of city transportation and management of the transportation processing. The results of the study show that with the various needs of the community, the existence of angkot still provides opportunities for the transportation and urban transportation business to operate, invest, and develop even though it requires administrative reform of the angkot system itself and through various public and investment policies set by the city and provincial governments. . Likewise with various government efforts in the service of roads, places for economic activities and markets, supermarkets, settlements, offices, and various educational campuses.Keywords: Community, City Transportation