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1

Gruzdeva, Viktoriya, Georgiy Gruzdev, Yuliya Klyueva, and Vlada Konova. Development of the service sector based on a customer-oriented approach. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1977989.

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In the monograph, the use of the civilizational paradigm of the analysis of economic processes and phenomena allows us to consider the specifics of the functioning of the hospitality industry in the conditions of the formation of the information economy. The features of the client-oriented approach in its institutional and dynamic dimensions are revealed. Special attention is paid to inclusive technologies in the field of hospitality.
 The result of the analysis of the features of the formation of the institutional model of the hotel business in the Nizhny Novgorod region is presented. On
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2

Shul'zhenko, Tat'yana, Andrey Zhuk, and Dar'ya Ivanova. Logistics of new urban mobility: a value-oriented approach. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1971850.

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The monograph reveals the provisions of a value-oriented approach to the management of logistics systems of public urban passenger transport, relevant to the conditions of a client-centered economy and aimed at increasing the sustainability of the functioning of the passenger transport complex of the city in the context of the development of alternative forms of urban mobility. The ideological basis of the author's concept of a value—oriented approach is the understanding of the duality of the recipient of the services of the logistics system of urban public passenger transport - passengers an
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3

Murashko, Mikhail, Igor Ivanov, and Nadezhda Knyazyuk. THE BASICS OF MEDICAL CARE QUALITY AND SAFETY PROVISION. Advertising and Information Agency "Standards and quality», 2020. http://dx.doi.org/10.35400/978-5-600-02711-4.

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SUMMARY
 
 Current monograph represents and reviews key approaches to creating an effective internal quality and safety control system for an organization, based on patient-oriented approach, process approach, risk management, continuous process improvement and other methods including definition of all applied terms, a number of examples and step by step manuals on executing key measures and events to create and develop a quality control system and local documentation samples.
 Target audience for this monograph: hospital leadership, including CMO, deputy CMO on quality, head of
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4

Chen, Yinong. Service-Oriented Computing and System Integration: Software IoT Big Data and AI As Services. Kendall Hunt Publishing Company, 2017.

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5

Chen, Yinong. Service-Oriented Computing and System Integration: Software, IoT, Big Data, and AI As Services. Kendall Hunt Publishing Company, 2020.

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6

Luca, Gennaro de, and Yinong Chen. Service-Oriented Computing and System Integration: Software, IoT, Big Data, and AI As Services. Kendall Hunt Publishing Company, 2021.

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7

Service-Oriented Computing and System Integration: Software IoT Big Data and AI As Services. Kendall Hunt Publishing Company, 2021.

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8

Motta, Gianmario, Antonino Mazzeo, and Roberto Bellini. E-Government ICT Professionalism and Competences Service Science: IFIP 20th World Computer Congress, Industry Oriented Conferences, September 7-10, ... and Communication Technology ). Springer, 2010.

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9

Smalskys, Vainius, and Jolanta Urbanovič. Civil Service Systems. Oxford University Press, 2017. http://dx.doi.org/10.1093/acrefore/9780190228637.013.160.

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Civil service consists of civil servants and their activity when implementing the assigned functions and decisions made by politicians. In other words, it is a system of civil servants who perform the assigned functions of public administration. The corpus of civil servants consists of people who work in central and local public administration institutions. The concept and scope of civil service in a particular country depends on the legal framework that defines the areas of public and private sectors and their relationship. In many countries, civil service consists of an upper level, a mid-le
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10

Pupo, Raul. America’s Service Meltdown. ABC-CLIO, LLC, 2010. http://dx.doi.org/10.5040/9798400610165.

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In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented comp
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11

Community-oriented psychiatry: scientific and practical aspects and vectors of development. LCC MAKS Press, 2022. http://dx.doi.org/10.29003/m3017.978-5-317-06796-0.

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This digest includes materials of the All-Russian Scientific and Practical Conference with International Participation «Community-oriented psychiatry: Scientific and Practical Aspects and Vectors of Development», dedicated to the 20th anniversary of the creation of the non-profit organization «Family and Mental Health». It presents scientific research in the field of organization of mental health services in Russia and abroad, considers modern technologies of psychosocial rehabilitation, including on the basis of a spiritually-oriented approach; the experience of the public sector in the domes
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12

Middleton, Kathy L. Yes! on Demand. ABC-CLIO, LLC, 2016. http://dx.doi.org/10.5040/9798216039921.

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Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains
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13

Telekommunikation 2021: Wettbewerb im Umbruch. Nomos Verlagsgesellschaft mbH & Co. KG, 2022. http://dx.doi.org/10.5771/9783748913542.

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In its twelfth Telecommunications Sector Report (2021), the Monopolies Commission presents recommendations on how competition at the network level and the service level can be fostered to the benefit of end users. It advocates a competition-oriented transition from copper to fiber-optic networks. This can be achieved by keeping copper-based wholesale charges stable in real terms until the end of the migration process. Mobile spectrum should be granted by means of an auction. . At this time, the Commission rejects any interoperability obligations for internet based communication services such a
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14

Simon, Manner, and Niedermaier Tilman. Part I Commercial Arbitration in the Energy Sector, 4 Renewable Energy Disputes. Oxford University Press, 2018. http://dx.doi.org/10.1093/law/9780198805786.003.0004.

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This chapter relates to renewable energy disputes. ‘Renewable energies’ are understood in a broad sense as energy resources which are naturally replenished on a human timescale. The chapter focuses on wind and solar photovoltaics (solar PV) energy, describing typical project and contract structures, as well as challenges and disputes relating to their financing; development; construction; and operation, maintenance, and service. It pays special attention to questions relating to the individual contractual relationships between the project company, the project developer, the contractor(s), sub-
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15

Theodoulou, Stella Z., and Ravi K. Roy. 6. The new administrative age. Oxford University Press, 2016. http://dx.doi.org/10.1093/actrade/9780198724230.003.0006.

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Many New Public Management approaches failed to address deeper systemic issues underlying the actual causes of poor performance. As a result, a variety of alternative methods and approaches have been gaining popularity in public administration in recent years. ‘The new administrative age’ introduces reflective practice, which has been gaining a strong foothold in the areas of organizational management, and the characteristics of learning and effective organizations. It goes on to consider another emergent approach—the New Public Service—which emphasizes civic-oriented virtues over business pri
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16

Krone, Jan, and Andreas Gebesmair, eds. Zur Ökonomie gemeinwohlorientierter Medien. Nomos Verlagsgesellschaft mbH & Co. KG, 2019. http://dx.doi.org/10.5771/9783845289601.

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As a hybrid space of communication, the Internet has created new forms of public spheres, which challenge classical forms of public-oriented mass communication. At the centre of this volume is the question of how recent changes in media politics and media economics have affected the media’s attribute of working for the common good. The contributions in this book approach the topic from the perspectives of both media politics and media economics. They not only discuss issues relating to the evaluation of aspects of public welfare in different media genres but also the consequences of digitisati
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17

Floyd, Kevin, Jen Hedler Phillis, and Sarika Chandra, eds. Totality Inside Out. Fordham University Press, 2022. http://dx.doi.org/10.5422/fordham/9780823298198.001.0001.

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Totality Inside Out breaks new ground by thinking beyond the now-traditional division between Marxian, socioeconomically oriented critique and identity-oriented critique. However divergent their analyses may be in other ways, many anticapitalist critics would agree that movements and programs designed to promote the inclusion of people previously excluded on the basis of race, gender, sexual identity, sexual preference, and/or ability can easily operate in the service of diversity-friendly capital; meanwhile, gender and race studies critics hold that anticapitalist critique, by elevating the s
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18

Lane, Jeffrey. Street Lessons. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780199381265.003.0006.

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This final chapter returns to the core argument given the fieldwork presented. It is made clear from the case of the digital street that the experience of an urban neighborhood gets filtered through social media. The chapter reviews the transformation of street life in Harlem during the study period based on the different ways that youth, adults, police, and other neighborhood actors used the digital street in relation to each other. The author remarks on the localization of the Internet from the fact that online space enabled residents to rework and control matters in neighborhood space. The
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19

Leech, Geoffrey. Pragmatics and Dialogue. Edited by Ruslan Mitkov. Oxford University Press, 2012. http://dx.doi.org/10.1093/oxfordhb/9780199276349.013.0007.

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This article introduces the linguistic subdiscipline of pragmatics and shows how this is being applied to the development of spoken dialogue systems — currently perhaps the most important applications area for computational pragmatics. It traces the history of pragmatics from its philosophical roots, and outlines some key notions of theoretical pragmatics — speech acts, illocutionary force, the cooperative principle and relevance. It then discusses the application of pragmatics to dialogue modelling, especially the development of spoken dialogue systems intended to interact with human beings i
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20

Schiller, Dan. Web Communications Commodity Chains. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252038761.003.0006.

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This chapter examines the workings of extended, Web-oriented communications commodity chains. It begins with a discussion of networks and access devices—an expansive, malleable infrastructure comprised of service, software, and applications powered by other intermediaries, vendors of everything from operating systems, browsers, search engines, and social networks to program content. It then considers how recomposition continued at a frenzied pace across this great range throughout the digital depression, signifying capital's scramble to open and to occupy high-profit boxes. It also explores th
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21

Cooper, Mick, and Duncan Law, eds. Working with Goals in Psychotherapy and Counselling. Oxford University Press, 2018. http://dx.doi.org/10.1093/med-psych/9780198793687.001.0001.

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Working with goals in counselling and psychotherapy provides a detailed guide to using goals in clinical practice, and the empirical and theoretical foundations for this work. The book is aimed at psychologists, psychotherapists, and counsellors of all orientations—both in training and in practice—who work with adults and/or with children and young people. The introduction to the book defines goals, looks at their development, and discusses the rationale for, and challenges of, goal-oriented practice. Chapter 2 explores philosophical perspectives on goals, critically examining the relevance of
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22

Olsen, Jan Abel. Principles in Health Economics and Policy. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198794837.001.0001.

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Principles in Health Economics and Policy, second edition, is a concise introduction to health economics and its application to health policy. It introduces the subject of economics, explains the fundamental failures in the market for healthcare, and discusses the concepts of equity and fairness when applied to health and healthcare. The book takes a globally relevant, policy-oriented approach that emphasizes the application of economic analysis to universal health policy issues in an accessible manner. It explores four principal questions facing health policymakers all over the world. These q
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23

Lee, Joonkoo. Global Commodity Chains and Global Value Chains. Oxford University Press, 2017. http://dx.doi.org/10.1093/acrefore/9780190846626.013.201.

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A commodity chain refers to “a network of labor and production processes whose end result is a finished commodity.” The attention given to this concept has quickly translated into an expanding body of global chains literature. Research into global commodity chains (GCC), and later global value chains (GVC), is an endeavor to explain the social and organizational structure of the global economy and its dynamics by examining the commodity chains of a specific product of service. The GCC approach first emerged in the mid-1980s from world-system research and was reformulated in the early 1990s by
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24

Hart, Daniel, and James Youniss. Renewing Democracy in Young America. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780190641481.001.0001.

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This book suggests that youth civic development should be promoted by providing young people with opportunities to participate in community life. make four arguments. The first of these is that youth can be part of the solution to the problems of contemporary American democracy. The book then summarizes what political scientists say about contemporary politics and the systemic ills that have allowed ideological polarization to stymie the democratic process. Civic education must be located in the political context in which it occurs. This is because citizen participation reflects the political
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25

Martin, Jeanette S., and Lillian H. Chaney. Passport to Success. www.praeger.com, 2008. http://dx.doi.org/10.5040/9798400695483.

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Like it or not, every business—even one conducted from the kitchen table—is global. No matter the industry, employees now routinely travel to other countries or interact with foreign customers, vendors, or fellow employees. Or they conduct business over the phone, via e-mail, or through video links. As a result, they have to understand international customs and etiquette or risk losing customers or botching business relations. And understanding business customs in other cultures isn't merely playing good defense—it often leads to new products or service enhancements that help an enterprise gro
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