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Journal articles on the topic 'Service industry'

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Published: 4 June 2021
Last updated: 20 February 2023

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1

Oohara, K. "Service Industry." Sangyo Igaku 31, no. 7 (1989): 537–38. http://dx.doi.org/10.1539/joh1959.31.537.

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2

Iida, Makoto. "Security Service Industry." Journal of the Society of Mechanical Engineers 95, no. 879 (1992): 119–23. http://dx.doi.org/10.1299/jsmemag.95.879_119.

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3

McDonald, Catherine. "Human service professionals in the community services industry." Australian Social Work 52, no. 1 (March 1999): 17–25. http://dx.doi.org/10.1080/03124079908414105.

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4

Janson, Robert. "Achieving service excellence in the financial services industry." National Productivity Review 8, no. 2 (1989): 129–44. http://dx.doi.org/10.1002/npr.4040080206.

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5

Liu, Bang Fan, Shui Xu, and Xiu Li Ma. "On the Modern Service Industry to Separat from the Manufacturing Industry in Hebei Province." Applied Mechanics and Materials 423-426 (September 2013): 2145–48. http://dx.doi.org/10.4028/www.scientific.net/amm.423-426.2145.

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On the whole, the road that the modern service industry of Hebei province from manufacturing stripping is still not clear, many obstacles still exist, especially prominent in the performance of enterprises, mainly the following three aspects: Manufacturing companies are reluctant to divest its productive service industry. The manufacturing industry production service industry does not have the ability to peel. The concept that cannot be stripped is still outstanding. The separated mode of the producer services of the Hebei manufacturing industry is that: step-by-step separating, step-by-step integration, o the enterprise production service outsourcing as the starting point, come true vigorously construction of Hebei province service outsourcing base.
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6

Mullatahiri, MSc Vjosa. "Service Innovation and Customers’ Involvement in Service Industry in Kosovo." ILIRIA International Review 4, no. 1 (June 30, 2014): 169. http://dx.doi.org/10.21113/iir.v4i1.59.

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New developments in the economic arena and rapid technological changes have shifted the economic power from company to customer. As a result, companies changed their approach toward customers’ involvement in new product and/or service development.Usually, innovations are driven by inventions. But not all inventions are successful innovations. Hence, to be successful, inventions should be explored to meet customer needs and demands, and commercialized to make the company profitable (DTI - Occasional Paper No 9, 2007). According to Lowe and Marriott (2006) the innovation is a process of creating and transforming products, services, and organizational processes that are crucial for companies who want to compete in a highly dynamic and competitive market.In this regard, the paper aims to explore the interrelation between market and innovation in services industry, whilst analyzing both customers’ impact in new service development (NSD) and Kosovo’s service providers approach in including customers in service development processes.The findings highlight an increased customer power over the NSD processes as a result of their demand and unwillingness to bear the cost of or experiment with new, untested services. Given these developments service providers have started to change their approach of creating and transforming services, namely by involving customers in the service design and development processes, in order to stimulate interest for using and willingness to pay for new service.
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7

Jiang, Rongchun, and Yonghong Chen. "China's Service-Outsourcing Industry." Chinese Economy 43, no. 3 (May 2010): 37–46. http://dx.doi.org/10.2753/ces1097-1475430303.

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8

Holden, Constance. "Extension Service for Industry?" Science 248, no. 4963 (June 29, 1990): 1610. http://dx.doi.org/10.1126/science.248.4963.1610.a.

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9

Vit, Gregory B. "Financial service industry mismanagement." International Journal of Service Industry Management 7, no. 3 (August 1996): 6–16. http://dx.doi.org/10.1108/09564239610122929.

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10

Azhagan, Dr C. Thirumal, and S. Jeyabal. "Effect of Service Quality Gaps in Hospital Industry." International Journal of Trend in Scientific Research and Development Volume-3, Issue-3 (April 30, 2019): 228–30. http://dx.doi.org/10.31142/ijtsrd21713.

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11

Michaelides, Roxanna. "Hospitality industry and the service culture in Europe." Tourism and Travelling 1, no. 1 (December 26, 2017): 15–19. http://dx.doi.org/10.21511/tt.1(1).2017.02.

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The purpose of this article/research is to explore and analyze three most important factors that directly can affect the Culture of service in European Hospitality Industry. The paper of this study showed that relationship between the quality of education in Hospitality and Leisure, the poor recruitment and especially the lack of continuing education influence the guest’s service and its quality. The findings reveal that the employee’s culture of service is a critical attribute; while unsatisfactory recruitment, low education and the most critical element lack of continuing education influence negative the guest satisfaction and expectations.
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12

Untari, Dhian Tyas, and Budi Satria. "Konsep Etika dan Estetika Dalam Meningkatkan Service Quality Perbankan; Sebuah Kajian Literatur." Jurnal Kajian Ilmiah 20, no. 3 (September 30, 2020): 231–36. http://dx.doi.org/10.31599/jki.v20i3.299.

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Demand of bank services is increasingly day by day, and in outher way, competition of banking industry also rigorous. And it made banking industry more colerfull than before. Product feature and fast, easy also save services is a key of successful competition in baking industry. To invent product and excellence service quality is related to how we can improve our human resources. Every human resources must understand about professional ethic and aesthetics of behavior. That is very important for them because they alweys having interaction with bank customer. This is a conceptual paper that will discribe the relation between ethic, aesthetics and service quality in banking industry. And expected this paper will give a new discourse to develop banking industry in Indonesia by increasing competitiveness of humand resourses Key words : Ethic, aesthetics, service quality Abstrak Permintaan jasa bank semakin hari semakin hari, dan di luar itu persaingan industri perbankan juga semakin ketat. Dan itu membuat industri perbankan lebih penuh warna dari sebelumnya. Fitur produk dan layanan yang cepat, mudah juga menyimpan adalah kunci dari persaingan yang sukses di industri kue. Menemukan kualitas produk dan layanan yang prima berkaitan dengan bagaimana kita dapat meningkatkan sumber daya manusia kita. Setiap SDM harus memahami tentang etika profesi dan estetika perilaku. Itu sangat penting bagi mereka karena mereka selalu berinteraksi dengan nasabah bank. Ini adalah makalah konseptual yang akan menggambarkan hubungan antara etika, estetika dan kualitas layanan di industri perbankan. Dan diharapkan tulisan ini dapat memberikan wacana baru untuk mengembangkan industri perbankan di Indonesia dengan meningkatkan daya saing sumber daya manusia Kata kunci: Etika, estetika, kualitas pelayanan
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13

Li, Min, and Shu Xian Gao. "Research on the Trading Development of Productive Service Industry and Industrial Optimization in China." Applied Mechanics and Materials 687-691 (November 2014): 4489–93. http://dx.doi.org/10.4028/www.scientific.net/amm.687-691.4489.

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Productive service industry is an important part of the development of service industry in China. It is the inevitable choice to separate and develop the productive service industry from manufacturing industry in order to adjust and optimize the industrial structure. It is an excellent chance of separating and development of productive service industry isolating from manufacturing to undertake the transfer of international services development. It discussed the strategies to the separation and development of productive service industry from manufacturing industry.
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14

Zekaj, Besnik. "Marketing in Insurance Industry, Marketing Functions in Insurance Industry." European Journal of Multidisciplinary Studies 2, no. 1 (August 30, 2016): 33. http://dx.doi.org/10.26417/ejms.v2i1.p33-39.

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According to the logic of economic laws of market economy, the existence of enterprises is determined by it as to organize and realize the sale of their products and services. So, insurance companies or companies in this case can only exist if developed, increasing their activities in the field of insurance services that offer their clients. The need for marketing development in the field of insurance as service activities, in economic conditions of today's market it is necesery increase, so even the functioning of the insurance market today depends on the marketing of products that insurnace companies offer customers through insurance market. In theoretical terms it is defined as the marketing concept of the market, management and leadership in the company, which instead of former production orientation, the orientation of the market inaugurates the general policy of the enterprise. Marketing plays a key role in insurance market to meet supply and demand, because insurance products are products that are not seen, not touched, but exist only in the form of pledges. Selling a promise requires a confidence, a belief that the service provider will be realized if the loss will occur. In any other economic or economic subject, whether manufacturer or service does not have such kind of product. Marketing insurance plays a manifold, on the one hand made product promotion security, then raise the awareness of citizens about models of protection from risks , increased reliability to consumers , the cost of paying for the promise given by the insurer if a loss occurs will accomplished.
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15

선일석 and Choonghyo Lee. "Prediction and Causality Examination of the Environment Service Industry and Distribution Service Industry." Journal of Distribution Science 12, no. 6 (June 2014): 49–57. http://dx.doi.org/10.15722/jds.12.6.201406.49.

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16

Hua Liu, Ting Xiao, and Qisheng Zhou. "Industry Convergency and the Chinese Service Industry Performance." International Journal of Advancements in Computing Technology 5, no. 3 (February 15, 2013): 789–97. http://dx.doi.org/10.4156/ijact.vol5.issue3.91.

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17

Pickworth, J. R. "Service delivery systems in the food service industry." International Journal of Hospitality Management 7, no. 1 (January 1988): 43–62. http://dx.doi.org/10.1016/0278-4319(88)90009-6.

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18

Wang, Chia-Nan, Jen-Der Day, and Muhammad Farid. "Service Innovation Model of the Automobile Service Industry." Applied Sciences 9, no. 12 (June 13, 2019): 2403. http://dx.doi.org/10.3390/app9122403.

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Service innovations in the service industry will improve its ability to compete in maintenance as well as increase the number of customers. Measuring service innovations according to the characteristics of the automobile industry is important. Thus, the aim of this paper is to develop a model to measure service innovation in the automobile service industry. A structural equation model is created based on theory and previous models. Data about the industry’s perception of service innovation are collected from questionnaires in Kaohsiung, Taiwan. Samples were collected from 61 authorized automobile service centers. The results indicate that customer demand, competition, and a knowledge-based network as enabler factors are positively correlated with service innovation. Furthermore, a new service concept, new client interface, new service delivery system, and new technology options are positively related to service innovation. Finally, service innovation has a significant positive effect on a firm’s performance. This study developed an effective service innovation model of the automobile service industry.
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19

Qian, Wei, Huan Liu, and Fanghui Pan. "Digital Economy, Industry Heterogeneity, and Service Industry Resource Allocation." Sustainability 14, no. 13 (June 30, 2022): 8020. http://dx.doi.org/10.3390/su14138020.

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Based on the traditional framework of resource mismatch theory analysis and existing literature studies, this paper constructs a model of resource mismatch efficiency loss including the digitalization factor of the service industry, measures the resource mismatch of China’s service industry and its sub-sectors, and empirically analyzes the impact of digital economy development on resource mismatch of service industry using panel data of each sub-sector of China’s service industry from 2001 to 2020. The findings reveal that: (1) Resource mismatch exists in China’s service industry, and the degree of mismatch of capital is more serious than that of labor. (2) Traditional service industries with low digitalization have serious efficiency losses, while emerging service industries with high digitalization have almost no efficiency losses. (3) The increase in the development of the digital economy can significantly improve the resource mismatch in the service industry; appropriate government intervention can improve the capital mismatch but not the labor mismatch; the increase in the proportion of state-owned enterprises is conducive to improving the labor mismatch but not the capital mismatch. Meanwhile, the results of the industry heterogeneity test show that the increase in the digital economy can improve the resource mismatch of both emerging and traditional service industries, but the improvement is more obvious for emerging service industries. Therefore, in the context of the development of the digital economy, we make the following suggestions. The government intervenes appropriately in the capital market, develops emerging service industries, and formulates different digital transformation policies for different industries. Relevant enterprises increase their efforts in technology research and development, and actively explore the direction of digital transformation of service industries. The government and enterprises work together to promote the improvement of China’s economic development level.
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20

Peng, Qingxiu, and Yujie Wang. "Study on the Path of Three-Chain Integration of the Logistics Service Industry in Zhengzhou." Mathematical Problems in Engineering 2022 (January 10, 2022): 1–13. http://dx.doi.org/10.1155/2022/7465152.

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To optimize the spatial layout of modern logistics services in Zhengzhou, build a driving mechanism for the professional development of logistics services, and promote logistics services to give full play to the driving force of coordinated development of regional economy, we must base ourselves on the logistics service industry chain, strengthen industrial innovation, value innovation and integration innovation, and realize the reconstruction of the value chain of logistics service industry. Based on the three-chain integration theory, this paper constructs a fuzzy comprehensive evaluation model for the three-chain integration of logistics service industry, adopts a combination of qualitative and quantitative methods, evaluates the effect of the three-chain integration of logistics service industry in Zhengzhou, and aims at the problems existing in the process of three-chain integration, such as lack of systematic planning, weak competitiveness, and low profitability. Measures such as improving fiscal and tax incentives, clarifying strategic positioning, overall planning of industry layout, strengthening innovation, and integrating new driving forces for the development of logistics service industry will further promote the in-depth integration of logistics service industry chain, value chain, and innovation chain in Zhengzhou.
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21

Zhang, Jian. "The Current Situation and Prospect of Sports Service Industry in China under New Situations." Applied Mechanics and Materials 644-650 (September 2014): 6015–18. http://dx.doi.org/10.4028/www.scientific.net/amm.644-650.6015.

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Sports service industry is an important part of sports industry and the development level of sports service industry and its degree is an important maturity sign of sports industry. Since the 1990s,half of the developed countries, such as Europe and America, sports service industry output value has exceeded the total output value of the sports industry, and Chinese sports service industry added value will not increase the value of the sports industry to 20%, accounting third of industrial added value about 0.3%, compared with the developed countries, there is a big gap, but in turn, it also indicates that Chinese sports service industry has a larger space for development and potential. Third Plenary Session of eighteen and eighteenth explicitly proposed to "promote the service industry especially the modern service industry development and growth" sports services as a fundamental part of modern service industry, is bound to usher in an unprecedented development. Based on this, the objective and comprehensive description of the current status of sport-based development of Chinese service industry, the development situation of Chinese future prospects sports service industry, and strive to provide an objective and detailed basic data for the relevant decision-making authorities, the development of rational and effective policies and measures to promote scientific development of Sports Service better and faster.
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22

Mao, Shu Juan, and Ling Yu Zhang. "Discussion of Chinese Industry Information Service Transformation." Advanced Materials Research 989-994 (July 2014): 5086–89. http://dx.doi.org/10.4028/www.scientific.net/amr.989-994.5086.

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In the context of building an innovative country, innovation and development-oriented enterprise transformation and restructuring of industry information services, creation and innovation for our country to adapt to national construction industry information service system has a theoretical guidance.
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23

Кавыршина, Виктория Алексеевна. "Service industry in urban areas." ScienceRise 7, no. 3 (12) (July 26, 2015): 13. http://dx.doi.org/10.15587/2313-8416.2015.46928.

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24

TAMURA, Sinpatiro. "Food Service Industry in Japan." JOURNAL OF THE BREWING SOCIETY OF JAPAN 86, no. 7 (1991): 500–505. http://dx.doi.org/10.6013/jbrewsocjapan1988.86.500.

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25

Faruqi, Umar Al. "Future Service in Industry 5.0." Jurnal Sistem Cerdas 2, no. 1 (April 30, 2019): 67–79. http://dx.doi.org/10.37396/jsc.v2i1.21.

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With the rapid development of technology in the digitalization era, Industry 4.0 became a terminology that became a reference for research and development in the field of technology in various sectors. This continues to trigger all people to develop technology to enable better utilization in facilitating human life. Society 5.0 is an idea that explains the revolution in people's lives with the development of the fourth industrial revolution. The concept that wants to be presented is how there is a revolution in society that both utilizing technology and also considering humanities aspects. Some sectors of work and needs are beginning to enter digitalization that utilizes Artificial Intelligence, Big Data, Robotics, Automation, Machine Learning, and the Internet of Things.
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26

Neilenko, Serhii, and Olexander Zarakhovskyі. "SERVICE ACTIVITIES OF CRUISE INDUSTRY." GEOGRAPHY AND TOURISM, no. 42 (2018): 12–22. http://dx.doi.org/10.17721/2308-135x.2019.42.12-22.

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27

Kathawala, Yunus, and Dean Elmuti. "Quality in the Service Industry." Management Research News 14, no. 3 (March 1991): 13–16. http://dx.doi.org/10.1108/eb028125.

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28

Petrenko, O. "STAFF TRAINING FOR SERVICE INDUSTRY." Information Technologies in Education, no. 22 (April 1, 2015): 158–65. http://dx.doi.org/10.14308/ite000528.

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29

Beyers, William B. "The service industry research imperative." Service Industries Journal 32, no. 4 (March 2012): 657–82. http://dx.doi.org/10.1080/02642069.2011.613936.

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30

Pinakapani, P., M. S. R. Sesha Giri, and K. Sruti. "Service quality in cosmetic industry." International Journal of Value Chain Management 3, no. 4 (2009): 346. http://dx.doi.org/10.1504/ijvcm.2009.031765.

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31

Badarch, Lkhamtseden, and Altanchimeg Zanabar. "Dimensions of Hotel Service Quality in Mongolia." Jurnal Ilmiah Peuradeun 5, no. 2 (May 27, 2017): 141. http://dx.doi.org/10.26811/peuradeun.v5i2.130.

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Service quality has emerged as an important area in the hotel industry for decades. Thus, it is essential that service providers understand customer expectations and perceptions as well as the factors that influence their evaluation and satisfaction with the provided service. Hotel industry is growing each year in Mongolia. Realizing the increase in competition among hotels, hotel managers are focusing on improving the elements which contribute to service quality for customers of the hotel industry in Mongolia. The quality of service in hotel industry is an important factor of successful business. This study identifies the effects of various elements of hotel industry which affects customer satisfaction. Almost all researchers utilized service quality model and adopted their SERVQUAL instrument, based on the concept that service quality differs from industry to industry. Examining additional dimensions, identified by customers, it should be included in the service quality concept. Further, the level of importance of each specific dimension for the users of hotel services in Mongolia is then measured.
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32

Weissenberger-Eibl, Marion, and Daniel Jeffrey Koch. "Importance of industrial services and service innovations." Journal of Management & Organization 13, no. 2 (June 2007): 88–101. http://dx.doi.org/10.1017/s1833367200003783.

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AbstractThe service sector in general has become far more important in recent decades. This development can also be seen with respect to services in the investment goods industry or in the so called provision of industrial services. This paper raises the issue that industrial services are the main growth driver of today's economies and have a major potential for companies to increase their revenues. After the introduction and a short definition of services and service systems the paper will clarify the importance of industrial services on a theoretical basis. The paper aims to enhance the service systems model to broaden the understanding of the development of service innovations in the investment goods industry. The service systems approach will be used to discuss the influences on the development of service innovations on a theoretical basis.
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33

Weissenberger-Eibl, Marion, and Daniel Jeffrey Koch. "Importance of industrial services and service innovations." Journal of Management & Organization 13, no. 2 (June 2007): 88–101. http://dx.doi.org/10.5172/jmo.2007.13.2.88.

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AbstractThe service sector in general has become far more important in recent decades. This development can also be seen with respect to services in the investment goods industry or in the so called provision of industrial services. This paper raises the issue that industrial services are the main growth driver of today's economies and have a major potential for companies to increase their revenues. After the introduction and a short definition of services and service systems the paper will clarify the importance of industrial services on a theoretical basis. The paper aims to enhance the service systems model to broaden the understanding of the development of service innovations in the investment goods industry. The service systems approach will be used to discuss the influences on the development of service innovations on a theoretical basis.
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34

Kong, Dezhi, and Jingzhu Sun. "Study on the Countermeasures of Integrating Outdoor Sports into the Development of Health Service Industry in China." Journal of Healthcare Engineering 2022 (February 12, 2022): 1–5. http://dx.doi.org/10.1155/2022/1889519.

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At present, the exploration and practice of the integration of sports industry, health industry, pension industry, tourism industry, and other related industries are deepening, and outdoor sports have become a way of life for people to entertain, relax, and improve their quality of life. In order to improve the level of people’s daily health services and promote the development of sports health services, this paper briefly introduces the development status of outdoor sports in China. Sports health service is an important part of health service industry. It analyzes the development background of sports health service industry from the perspectives of aging population, spreading chronic diseases, and government’s attention, sums up the restrictive factors of outdoor sports development, and provides countermeasures and suggestions for the sustainable and healthy development of China’s health service industry in the future.
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35

Tiwong, Sunida, Erwin Rauch, Zuzana Šoltysová, and Sakgasem Ramingwong. "Industry 4.0 for Managing Logistic Service Providers Lifecycle." MATEC Web of Conferences 301 (2019): 00014. http://dx.doi.org/10.1051/matecconf/201930100014.

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Industry 4.0 (I4.0) can be employed using so called smart information and smart technology to increase customer satisfaction in the global market. Logistics service companies apply I4.0 to create new services or to improve the process, e.g., real-time monitoring system, big data analytics, real-time customer service to keep customer royalty. The aim of this is to implement a new framework for the entire lifecycle of logistics service, i.e., design, test and operation, after sales service and end-of-life assessment. To create and redesign this new service we use Axiomatic Design (AD) to address customer requirements and to manage logistics operation at Logistics Service Providers. As a result, using I4.0 concepts, we can improve the logistics service. Managing the supply chain responsively and increasing customer satisfaction.
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36

Muthupandian, T., A. Sabarirajan, B. Arun, P. S. Venkateswaran, and S. Manaimaran. "Service Gap In Hospital Industry- A Patient Centric Analysis." Restaurant Business 118, no. 6 (June 24, 2019): 80–89. http://dx.doi.org/10.26643/rb.v118i6.7240.

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This paper is having a major objective of finding out the service gap in hospital industry – A patient centric analysis in Coimbatore District. In the 21st century, Health conscious is very high among the people in Tamil Nadu. Before fifty years, people have limited level of hospitals and other allied health services. But today, increases of public, private, corporate and municipal hospitals providing quality services. Hence patients are expecting high quality services from the service providers. The study reveals that services provided in the hospitals have a positive and strong effect on the satisfaction of the inpatients. But reliability is the factor the hospital administrations have to consider.
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37

Rajahonka, Mervi, and Anu Bask. "The development of outbound logistics services in the automotive industry." International Journal of Logistics Management 27, no. 3 (November 14, 2016): 707–37. http://dx.doi.org/10.1108/ijlm-08-2012-0082.

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Purpose The automotive industry has been studied extensively, but few studies focus on outbound logistics in automotive supply chains, or on the logistics service provider’s (LSP’s) point of view. Furthermore, there is hardly any research on service model innovation in LSPs. The purpose of this paper is to narrow these research gaps. Design/methodology/approach The analysis is based on a single-case study – an LSP that specializes in services for the automotive industry. The paper examines the company’s service models and their development over time. Findings The findings show how the case company has moved towards multifaceted service models through a number of radical and incremental innovations. Moreover, it has used the same methods in developing all its new service models, and has applied modularity principles in service innovation to achieve better process efficiency and service effectiveness. Research limitations/implications The rather narrow focus of this study – automotive logistics in a specific area – decreases the generalizability of the findings beyond this context. However, the single-case approach offers in-depth insights, and the analytical frameworks developed herein for service models is applicable in other contexts. Practical implications The analysis may help LSPs and service companies in their service design and development. The use of modularity principles makes it easier to offer mass-customized services and to develop efficient processes. Originality/value This study narrows a research gap in examining outbound logistics services in the automotive supply chain and focussing on the LSP’s perspective.
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38

Похомчикова, Елена, and Elena Pokhomchikova. "Peculiarities of innovations in human services (on the example of the hospitality industry)." Servis Plus 8, no. 4 (December 3, 2014): 45–52. http://dx.doi.org/10.12737/6466.

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The article highlights the problems of innovations in the sphere of service industry and particularly in the hospitality industry. The research is topical due to the lack of development of methodological aspects of the hospitality industry and due to the lack of innovation classifications in Russian scientific literature with allowance for service type of business of these companies. The article analyzes publication activity in the sphere of service innovations researches and presents the peculiarities of innovative activity of services sphere companies, describes the assimilating and differentiating approaches to the definition of methodology of innovations in the services sphere and their correlation with industry, proposes the synthetic approach as the most acceptable in modern conditions of´servicization " of production sphere and "industrialization" of services sphere — the approach which combines both above described approaches and admits the importance of services and service sectors for all branches of economy, proposes directions of innovative development of hospitality industry companies.
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39

M.Si, Eliyusnadi. "ANALISIS AZAS-AZAS UMUM PELAYANAN PUBLIK DI DINAS PERINDUSTRIAN DAN PERDAGANGAN KABUPATEN KERINCI." Qawwam : The Leader's Writing 1, no. 1 (June 30, 2020): 1–10. http://dx.doi.org/10.32939/qawwam.v1i1.74.

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Analysis of General Principles of Public Service at the Industry and Trade Office of Kerinci Regency. Every community certainly really hopes for the existence of general principles of public services in providing services to the community, especially at the Kerinci Regency Industry and Trade Office. In order to provide satisfactory services to service users, service delivery must meet the general principles of good governance in order to create customer satisfaction, which is a measure of the success of a public service. The formulation of the research problem, namely, how are the general principles of public services at the Kerinci Regency Industry and Trade Service. The objective of the research is to find out the general principles of public services in the Kerinci Regency Industry and Trade Service. This research uses a qualitative approach where data is obtained through field interview guides to 7 informants referring to 6 research indicators, namely 1. Transparency 2. Accountability 3. Conditional 4. Participation 5. Non-Discriminatory. 6. Balance of Rights and Obligations. The data obtained in the field were analyzed based on the classification of the informants' answers which were described in the results and discussion of the research which was then carried out by the interpretative researcher. It is known that the General Principles of Public Service at the Industry and Trade Office of Kerinci Regency, from the six research indicators, five indicators are well implemented, namely accountability, conditionality, participation, non-discrimination and balance of rights and obligations, while transparency indicators have not been maximally implemented. For this reason, the authors suggest that the General Principles of Public Service in the Kerinci Regency Industry and Trade Service can be improved so that they are more transparent in providing services to the community.
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Yao, Yurong, Denis M. Lee, and Yang W. Lee. "Cost and Service Capability Considerations on the Intention to Adopt Application Service Provision Services." Journal of Database Management 21, no. 3 (July 2010): 90–113. http://dx.doi.org/10.4018/jdm.2010070104.

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The Application Service Provision (ASP) model offers a new form of IS/IT resource management option for which the vendor remotely provides the usage of applications over a network. Currently, the ASP industry appears to be more vendor-driven. But without a good understanding of how the ASP offerings might appeal to prospective customers, the industry might not survive. This study investigates empirically the intention to adopt an ASP service from the customers’ perspective, using survey data collected from a national sample of IS/IT executives. Based on the Transaction Cost Theory (Williamson, 1979, 1985) and service capability, a causal model is developed to examine the effects of perceived cost savings and service capability, as well as their antecedent factors, on the intention to adopt an ASP service. The results show a dominant effect of cost savings consideration on ASP adoption intention.
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41

Devlikamova, G. V. "The industry specificity of forming the petroleum service industry." Problems of Economics and Management of Oil and Gas Complex, no. 12 (2019): 54–59. http://dx.doi.org/10.33285/1999-6942-2019-12(180)-54-59.

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42

Amalia, Bela, and Koernia Purwihartuti. "Pengaruh Kualitas Pelayanan Industri Kuliner Terhadap Nilai Pelanggan." Jurnal Riset Bisnis dan Investasi 5, no. 2 (August 8, 2019): 45. http://dx.doi.org/10.35697/jrbi.v5i2.1626.

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To be able to increase value of customers at restaurant is to build a restaurant high quality services so as to pleasing customers. However, service quality in culinary industry is often not enough to increase the customers value. There are complaints that the time conformity, speed and inconsistency of the services provided involved culinary industry should improve services quality and customer value. This study aims to measure services quality, customer value, and the influence between the two on culinary industry. The methodology used in this research is descriptive analysis method. The results of the research that has been done to 117 customers of culinary industry on the service and customer value are high. Similarly, the regression analysis shows that service quality has a positive effect on customer value on culinary industry.
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43

Ahmad Zawawi, Zuraihana, Wan Samsul zamani Wan Hamdan, Nur Azfahani Ahmad, and Nurul Fadzila Zahari. "THE IDENTIFICATION OF FACILITIES MANAGEMENT STANDARD SERVICE CATEGORY FOR INDUSTRY." Malaysian Journal of Sustainable Environment 1, no. 1 (April 9, 2019): 52. http://dx.doi.org/10.24191/myse.v1i1.5560.

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In Facilities Management (FM) industry, there are demands for different standards of service ranging from superior to basic for similar service provision. The establishment of the standard service category is essential to provide guidance and a framework for the development of the scope of service. However, the standard service category for FM service provider in Malaysia has not been established yet. Thus, this paper is aimed to propose a FM standard service category to be as guidance in Malaysia FM industry. The identification of the appropriate standard service category is the key to the success of FM services delivery.
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Lu, Shu Ping, Kuei Kai Shao, and Kuo Shu Luo. "A Service-Oriented After-Sales Services System in Mechanical Engineering Industry." Applied Mechanics and Materials 307 (February 2013): 447–50. http://dx.doi.org/10.4028/www.scientific.net/amm.307.447.

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This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.
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Berman, Lawrence E., and Donald A. Dunn. "Service bundling and strategic equilibrium in the information services industry." Journal of Economics and Business 39, no. 2 (May 1987): 115–29. http://dx.doi.org/10.1016/0148-6195(87)90011-7.

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Ling-Yan Kang and Chang-Seok Song. "Measuring Service Quality in the China Food Service Industry." Journal of Social Science ll, no. 11 (February 2009): 83–105. http://dx.doi.org/10.31625/issdoi.2009..11.83.

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Durdyev, Serdar, Ali Ihtiyar, Syuhaida Ismail, Fauziah Sh Ahmad, and Nooh Abu Bakar. "Productivity and Service Quality: Factors Affecting in Service Industry." Procedia - Social and Behavioral Sciences 109 (January 2014): 487–91. http://dx.doi.org/10.1016/j.sbspro.2013.12.494.

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48

Syniura-Rostun, N. "Structural-dynamic features of population employment in Ukraine service industry sphere." Galic'kij ekonomičnij visnik 67, no. 6 (2020): 50–58. http://dx.doi.org/10.33108/galicianvisnyk_tntu2020.06.050.

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The structural-dynamic peculiarities of employment in the service industry are investigated. The facts that the service industry plays an increasing role in the economic growth of the countries and that the share of employed in the service industry in the countries with the developed market economy is 75–80% are emphasized. Therefore, Ukrainian economy has significant capacity for the employment increase in this industry. It is determined that the high share of employed in industries requiring highly skilled personnel indicates the development of innovative-technological economy sectors. It will promote the country’s GDP growth in future. The share of employment in such industries is defined to remain insignificant in Ukraine, as typical for to the countries with transition economies. The structure of employment in the service industry sectors in Ukraine and developed countries is determined to be distinctly different, although it provides Ukraine with additional opportunities to develop competitive sectors of service industry. It is revealed that the average weighted rate of employment growth has declined in 2018 in comparison with 2013 (81.59%), which is peculiar to the Ukrainian economy in general, where the 80.18 employment growth for the same period was caused by decline of economic activity in the country and was related to the unstable political situation and military actions, substantial inflation, declining foreign direct investment, etc. The formation of employment structure in service industry is influenced by transformation processes characteristic for the countries with transition economies. The evidence of effective development of service indusrtry is the growth of labor productivity. The significant share of employment in the region's service industry, along with low labour productivity, indicates the substantial shadowing of employment. In Ukraine, the level of informal employment is the highest in trade, transport and temporary accommodation sectors. At the same time, the growing share of employed in the industries with high added value like ICT, finances, healthcare, administrative and support services, scientific and professional activity, etc. indicates the efficient structural transformation of Ukrainian economy.
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Yang, Ling, and Linyue Li. "Fuzzy based association between China’s service industry and downstream manufacturing industry with liberalization effects." Journal of Intelligent & Fuzzy Systems 40, no. 4 (April 12, 2021): 8463–76. http://dx.doi.org/10.3233/jifs-189666.

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In this work, we study the impact of China’s services sector liberalization reform on the country’s manufacturing sector. In this paper we propose Fuzzy based association between service industry and Manufacturing Industry with performance evaluation of Manufacturing Industry based on different performance criteria. The results analysis of proposed work suggest that there is: a extremely important and constructive relationship between the existence of reserved services suppliers and the efficiency of downstream manufacturing companies; a constructive (yet unsteady) relationship between the existence of overseas services suppliers and manufacturing efficiency; and a important and adverse relationship between the extent of state-owned services providers and manufacturing productivity. Curiously, our results also suggest that given the unstable association between the presence of foreign services providers and manufacturing performance, overall imported services (including foreign services providers operating in China) have a highly significant and positive association with manufacturing productivity. In addition, taking into account firm heterogeneity, such as AI (artificial intelligence), our results suggest that there is no difference in the above effects of China’s services sector’s liberalization between those manufacturing firms that engage in importing and exporting and the manufacturing firms that do not.
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Vyas, Vishal, and Sonika Raitani. "Drivers of customers’ switching behaviour in Indian banking industry." International Journal of Bank Marketing 32, no. 4 (May 27, 2014): 321–42. http://dx.doi.org/10.1108/ijbm-04-2013-0033.

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Purpose – The price war and intense competition in Indian banking industry have exposed banks to one of the major threat of switching. Consumers are now more price and service conscious in their financial services purchasing behaviour. They are more prone to change their banking behaviour as banking products and services are nearly identical in nature. The purpose of this paper is to provide an insight of the drivers that lead a customer switch from one service provider to another in Indian banking industry using exploratory design. Design/methodology/approach – The impacts of the influencing factors have been studied and tested empirically using exploratory factor analysis. Quantitative data have been collected by means of questionnaire employed from Clemes et al. and administered to 296 banking customers of Rajasthan utilizing convenience sampling. Findings – Results reported that price, reputation, responses to service failure, customer satisfaction, service quality, service products, competition, customer commitment and involuntary switching have their significant effect on customers’ switching behaviour. Research limitations/implications – The findings of present study can be used by the Indian banks for their product and service designing strategies, marketing strategies and customer services practices in order to reduce customer switching. It would help them in improving their service operations and also in increasing customer satisfaction and loyalty by understanding the banking behaviour of their customers. Originality/value – The originality lies in the fact that this study is one of few which have focused on the drivers leading to the switching intentions of Indian banking customers.
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